Human Capital Ventures
Milton Keynes, Buckinghamshire
Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote 2 - 3 days per week in office) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus programme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Sep 06, 2025
Full time
Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote 2 - 3 days per week in office) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus programme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £24,000 - £29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Sep 06, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £24,000 - £29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Granite Recruitment and Consulting Limited
Fareham, Hampshire
IT Support Analyst (1st / 2nd Line) - Fareham - £30,000 A leading healthcare organisation have a requirement for an IT Support Analyst to join their technical support team to provide support across hardware, software and networks. The role will be responsible for dealing with technical issues and supporting the smooth operation of IT systems across the business, by providing remote and on-site support to colleagues. You will provide 1st and 2nd line support and work with IT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime and enhancing user experience. It would suit an IT Support Analyst with 12 months+ experience providing 1st/2nd line support. It would suit someone with the following skills: Knowledge of Microsoft Azure Expertise with Microsoft 365, including user support for Outlook, Teams, OneDrive, SharePoint, and Excel An understanding of networkg (including Active Directory, DNS, DHCP etc.) Familiar with remote support tools
Sep 06, 2025
Full time
IT Support Analyst (1st / 2nd Line) - Fareham - £30,000 A leading healthcare organisation have a requirement for an IT Support Analyst to join their technical support team to provide support across hardware, software and networks. The role will be responsible for dealing with technical issues and supporting the smooth operation of IT systems across the business, by providing remote and on-site support to colleagues. You will provide 1st and 2nd line support and work with IT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime and enhancing user experience. It would suit an IT Support Analyst with 12 months+ experience providing 1st/2nd line support. It would suit someone with the following skills: Knowledge of Microsoft Azure Expertise with Microsoft 365, including user support for Outlook, Teams, OneDrive, SharePoint, and Excel An understanding of networkg (including Active Directory, DNS, DHCP etc.) Familiar with remote support tools
2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact .co .uk 2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus
Sep 05, 2025
Full time
2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact .co .uk 2nd Line IT Support Analyst - Newbury - 30,000 to 35,500 + bonus
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with specialist support teams for resolution. The Requirements * Security (SC Clearance) or able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure support experience/exposure at a second line level. * Able to work rotating 24/7 shift patterns. * Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 05, 2025
Full time
2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. * Patch Management. * Increase the First Time Fix rate. * Adhere to escalation procedures. * Assist with technical escalations for other team members. * Monitor call queue and follow up with specialist support teams for resolution. The Requirements * Security (SC Clearance) or able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure support experience/exposure at a second line level. * Able to work rotating 24/7 shift patterns. * Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
CBSbutler Holdings Limited trading as CBSbutler
City, Manchester
Deskside & Technology Support Analyst (Current SC required) Central Manchester - onsite role Initial 6 months 25 PAYE / 33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to be considered. More details will be discussed with you at interview. Key Deliverables/Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments Support the set-up of new offices, sites or projects across the local region Management of Service Now 'Stock Rooms' and ownership of goods receipting process Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy Act as an escalation point for 2nd Line support issues Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level Agreements Broad technical understanding of IS services being supported Ability to learn, understand, and apply new technologies. Strong business focus and customer service skills Working knowledge of database/excel structures/tables/configurations experience in data analysis and good numeracy, analytical and reporting skills A valid driving license is essential as travel will be required to other offices Travel expected to other offices Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience
Sep 05, 2025
Contractor
Deskside & Technology Support Analyst (Current SC required) Central Manchester - onsite role Initial 6 months 25 PAYE / 33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to be considered. More details will be discussed with you at interview. Key Deliverables/Responsibilities Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution Own, monitor and maintain equipment rooms to comply with IT Services and QSSE standards and mitigate risks arising from audits, fire, safety or other risk assessments Support the set-up of new offices, sites or projects across the local region Management of Service Now 'Stock Rooms' and ownership of goods receipting process Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy Act as an escalation point for 2nd Line support issues Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes High level of proficiency and knowledge of working in a Corporate IT environment Experience in working to (and exceeding) Service Level Agreements Broad technical understanding of IS services being supported Ability to learn, understand, and apply new technologies. Strong business focus and customer service skills Working knowledge of database/excel structures/tables/configurations experience in data analysis and good numeracy, analytical and reporting skills A valid driving license is essential as travel will be required to other offices Travel expected to other offices Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience
My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge. This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating and responding to incidents in accordance with SLAs. Supporting bespoke software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the following, Event Viewer Investigating application logs Command Line Firewall and network troubleshooting Excellent communication skills. Good attention to detail. Ability to work on own initiative and as part of a team. Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.
Sep 05, 2025
Full time
My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company. Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge. This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base As a Service Desk Analyst, you ll be responsible for: Fault finding and problem solving. Answering telephone calls and replying to emails from customers. Resolving help-desk tickets. Investigating and responding to incidents in accordance with SLAs. Supporting bespoke software applications. Triaging Hardware issues Arranging engineer visits to customer sites. Liaising with engineers on site to complete troubleshooting and testing. Required Skills: Previous experience working on a Help Desk or Service Desk providing 2nd line support. Desktop imaging and PC builds. Experience troubleshooting hardware and software issues. These include but are not limited to using the following, Event Viewer Investigating application logs Command Line Firewall and network troubleshooting Excellent communication skills. Good attention to detail. Ability to work on own initiative and as part of a team. Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on a permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Sep 05, 2025
Full time
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on a permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Sep 05, 2025
Full time
AV Support Assistant/AV Specialist/Unified Communications Analyst A fantastic opportunity has arisen for a AV Support Assistant/AV Specialist/Unified Communications Analyst to join our London based global law firm on permanent basis. AV Support Assistant/AV Specialist/Unified Communications Analyst Summary: Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies. AV Support Assistant/AV Specialist/Unified Communications Analyst Key Responsibilities: - Deliver an excellent experience to users of the firm's AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others) - Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings - Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms AV Support Assistant/AV Specialist/Unified Communications Analyst Experience required: - A minimum of 3 years of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc) - Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues - Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel - Knowledge of Remote Access systems and focusing on supporting remotely - Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable. AV Support Assistant/AV Specialist/Unified Communications Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact (see below) 2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus
Sep 05, 2025
Full time
2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.). Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary. Qualifications and Skills: Experience in IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact (see below) 2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Sep 05, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Are you ready to work in an inclusive, award winning, progressive and dynamic environment? What are you waiting for? Apply today! Enable Infrastructure Ltd is a leading infrastructure development company specialising in delivering innovative and sustainable solutions in the construction industry. With a focus on major infrastructure projects, we excel in areas such as transportation, utilities, energy, and telecommunications. We are looking to recruit an IT Support Analyst to join our busy and forward thinking team. In this role you will be working with individuals and teams at all levels and will require excellent communication, problem solving and time management skills. You will require good grasp of IT technical knowledge, are capable of independent learning and the ability to pick up technology quickly. The role will require some ad hoc travel to set up sites or fix issues in other locations, so the ability to drive with a vehicle is required. As an IT Support Analyst, you will be instrumental in the delivery, management, and optimization of IT systems and services, ensuring that the Enable Group remains productive, secure, and efficient in the digital landscape. You will provide second-line support, managing escalations and complex issues while leveraging tools like Microsoft Intune and automation scripts to streamline operations. By proactively maintaining IT infrastructure, improving user experience, and contributing to continuous improvements, you will play a key role in ensuring that the business operates smoothly, securely, and with minimal downtime. Responsibilities: Build IT equipment for new starters using Intune and manage devices for leaves. Ensure Day to day operation of IT Services First responder to help desk tickets and triage all tickets Manage new starter and leavers process Deliver 1/2nd Line Technical support to all digital systems for Enable Group Support critical projects in IT innovation Own weekly checks for Users and Devices, ensuring critical patching and updates are completed, Managing User accounts at risk of security compromises (no MFA, User Status unknown, Checking Risky Signings) Resolve tickets at all levels and coordinate with team members to complete tickets and escalate where necessary Help delivery Service Improvement and change management for IT services Experience IT support or equivalent experience. Break fix support Repair Laptops, tablet and Windows issues. Has a genuine interest in Device Management and has used Intune Knowledge of networking and an understanding of firewall, VPN and security is desirable. Has created or at least maintained a asset management service in the cloud Possess good SharePoint Online experience. Understands Azure maintaining Servers in the cloud Solid experience in PowerShell scripting, Python and Java. Some SQL experience would be desirable Exposure to working in a company working towards security certifications such as cyber essentials. Worked a helpdesk management system. Qualifications Degree level education is desirable but not necessary. A formal IT qualification is required, preferably in Comptia, T-Level or equivalent. Driving licence and access to a vehicle to travel to sites and other offices on an ad hoc basis Technical skills IT skills must understand the basic IT Toolset of an IT Support Analyst, including active directory, networking, hardware and cloud technologies. Additional skills This individual will be interacting with staff offering a concierge service, therefore good communication skills and personal organisation are required. Good problem solving and working technical knowledge. What's in it for you In addition to a passion for a strong work-life balance and flexibility/core hours working, you can expect: 25 days holiday + bank holidays Your birthday off Additional leave purchase scheme Bonus scheme (up to 20% of salary) Enhanced Maternity & Paternity offering Reimbursement towards relevant professional development and memberships An inclusive and diverse environment, embracing the variety of cultures, backgrounds and lifestyles of our employees A focus on safety, health, and wellbeing, prioritising our people through a culture of caring and a network of positive mental health champions Opportunities to give back to our communities through our social value program Paid volunteering days This is a fantastic opportunity for an experienced IT Support professional to join a growing organisation working on a variety of IT support issues across our infrastructure group. On offer is a brilliant training & development programme plus a career map to outline growth opportunities with in the group.
Sep 05, 2025
Full time
Are you ready to work in an inclusive, award winning, progressive and dynamic environment? What are you waiting for? Apply today! Enable Infrastructure Ltd is a leading infrastructure development company specialising in delivering innovative and sustainable solutions in the construction industry. With a focus on major infrastructure projects, we excel in areas such as transportation, utilities, energy, and telecommunications. We are looking to recruit an IT Support Analyst to join our busy and forward thinking team. In this role you will be working with individuals and teams at all levels and will require excellent communication, problem solving and time management skills. You will require good grasp of IT technical knowledge, are capable of independent learning and the ability to pick up technology quickly. The role will require some ad hoc travel to set up sites or fix issues in other locations, so the ability to drive with a vehicle is required. As an IT Support Analyst, you will be instrumental in the delivery, management, and optimization of IT systems and services, ensuring that the Enable Group remains productive, secure, and efficient in the digital landscape. You will provide second-line support, managing escalations and complex issues while leveraging tools like Microsoft Intune and automation scripts to streamline operations. By proactively maintaining IT infrastructure, improving user experience, and contributing to continuous improvements, you will play a key role in ensuring that the business operates smoothly, securely, and with minimal downtime. Responsibilities: Build IT equipment for new starters using Intune and manage devices for leaves. Ensure Day to day operation of IT Services First responder to help desk tickets and triage all tickets Manage new starter and leavers process Deliver 1/2nd Line Technical support to all digital systems for Enable Group Support critical projects in IT innovation Own weekly checks for Users and Devices, ensuring critical patching and updates are completed, Managing User accounts at risk of security compromises (no MFA, User Status unknown, Checking Risky Signings) Resolve tickets at all levels and coordinate with team members to complete tickets and escalate where necessary Help delivery Service Improvement and change management for IT services Experience IT support or equivalent experience. Break fix support Repair Laptops, tablet and Windows issues. Has a genuine interest in Device Management and has used Intune Knowledge of networking and an understanding of firewall, VPN and security is desirable. Has created or at least maintained a asset management service in the cloud Possess good SharePoint Online experience. Understands Azure maintaining Servers in the cloud Solid experience in PowerShell scripting, Python and Java. Some SQL experience would be desirable Exposure to working in a company working towards security certifications such as cyber essentials. Worked a helpdesk management system. Qualifications Degree level education is desirable but not necessary. A formal IT qualification is required, preferably in Comptia, T-Level or equivalent. Driving licence and access to a vehicle to travel to sites and other offices on an ad hoc basis Technical skills IT skills must understand the basic IT Toolset of an IT Support Analyst, including active directory, networking, hardware and cloud technologies. Additional skills This individual will be interacting with staff offering a concierge service, therefore good communication skills and personal organisation are required. Good problem solving and working technical knowledge. What's in it for you In addition to a passion for a strong work-life balance and flexibility/core hours working, you can expect: 25 days holiday + bank holidays Your birthday off Additional leave purchase scheme Bonus scheme (up to 20% of salary) Enhanced Maternity & Paternity offering Reimbursement towards relevant professional development and memberships An inclusive and diverse environment, embracing the variety of cultures, backgrounds and lifestyles of our employees A focus on safety, health, and wellbeing, prioritising our people through a culture of caring and a network of positive mental health champions Opportunities to give back to our communities through our social value program Paid volunteering days This is a fantastic opportunity for an experienced IT Support professional to join a growing organisation working on a variety of IT support issues across our infrastructure group. On offer is a brilliant training & development programme plus a career map to outline growth opportunities with in the group.
Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team. This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT. Key Responsibilities • Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows 10/11 devices and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You'll Bring • A degree in Computer Science, IT, or a related field-or equivalent practical experience • Exposure to IT support through internships, university projects, or a previous role • Familiarity with Microsoft Azure and Office 365 (training provided) • Strong communication skills and a methodical, customer-focused approach • Eagerness to learn and grow in a professional services setting What's On Offer • Structured onboarding and mentorship from experienced IT professionals • Exposure to enterprise-grade infrastructure and legal sector workflows • Clear progression pathways into infrastructure, cloud, or cybersecurity roles • Competitive salary and benefits • A collaborative team culture with hybrid working options
Sep 04, 2025
Full time
Are you a recent graduate or early-career IT professional ready to launch your career in a professional services environment? A well-established legal group in Northampton is seeking a motivated and technically curious IT Support Analyst to join their internal IT team. This is an ideal opportunity for a 1st or 2nd jobber looking to gain hands-on experience supporting users in a Microsoft Azure and Office 365 ecosystem, while developing a strong foundation in enterprise IT. Key Responsibilities • Provide 1st and 2nd line support to staff across the firm, resolving hardware, software, and network issues • Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows 10/11 devices and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You'll Bring • A degree in Computer Science, IT, or a related field-or equivalent practical experience • Exposure to IT support through internships, university projects, or a previous role • Familiarity with Microsoft Azure and Office 365 (training provided) • Strong communication skills and a methodical, customer-focused approach • Eagerness to learn and grow in a professional services setting What's On Offer • Structured onboarding and mentorship from experienced IT professionals • Exposure to enterprise-grade infrastructure and legal sector workflows • Clear progression pathways into infrastructure, cloud, or cybersecurity roles • Competitive salary and benefits • A collaborative team culture with hybrid working options
WA Consultants is currently recruiting for an IT Service Desk/Support Analyst for a Full time position for a client in Devon. Our client is keen to speak with candidates who have at least 2-years experience in a 1st/2nd support role, across a wide range of systems and services. Key responsibilities include: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Assist with IT aspects of site openings, closures, and office re-locations. Engage effectively with users at all levels, ensuring clear updates and managing expectations. Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Use monitoring tools to proactively identify issues and escalate where necessary. Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support. Participate in the out-of-hours support rota as required. Occasionally travel to other locations to support incidents or project delivery. Essential criteria: Minimum of 2 year's experience in a similar role IT Service Desk/Support Analyst position. Confident in supporting users of varying technical ability. High level of accuracy in builds and documentation. Ability to manage workload and meet project deadlines. Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Please advise on availability and salary expectations on application. For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
Sep 04, 2025
Full time
WA Consultants is currently recruiting for an IT Service Desk/Support Analyst for a Full time position for a client in Devon. Our client is keen to speak with candidates who have at least 2-years experience in a 1st/2nd support role, across a wide range of systems and services. Key responsibilities include: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Assist with IT aspects of site openings, closures, and office re-locations. Engage effectively with users at all levels, ensuring clear updates and managing expectations. Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Use monitoring tools to proactively identify issues and escalate where necessary. Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support. Participate in the out-of-hours support rota as required. Occasionally travel to other locations to support incidents or project delivery. Essential criteria: Minimum of 2 year's experience in a similar role IT Service Desk/Support Analyst position. Confident in supporting users of varying technical ability. High level of accuracy in builds and documentation. Ability to manage workload and meet project deadlines. Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Please advise on availability and salary expectations on application. For further information, please contact Alexander Wilson. WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) Minimum 3 years' experience in a similar role Knowledge and experience of Microsoft operating systems, Active Directory and O365 Experience of working in an ITIL environment Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) Excellent customer service and client-facing skills Excellent communication skills - both written and verbal Proven analytical and problem-solving abilities Ability to work in a high-pressure environment A self-motivated and proactive attitude Experience of working in a team-oriented, collaborative environment Job Offer Daily Rate inside IR35 ( 100 - 180 DOE) Office based role ( 5 days a week) Birmingham City Centre 3 month contract Immediate Start!
Sep 03, 2025
Contractor
The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation within the professional services industry. As a medium-sized company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all times Delivering incoming service requests such as requests for software, setting up new equipment, and new user/leaver requests in line with SLAs and KPIs Accurately and promptly logging and updating calls on the IT Service Desk knowledge base with the outcome of your problem solving and investigations Ensuring employees are kept updated on any outstanding IT issues with clear and concise communication Visiting other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line resolver group Contributing to the Change Management and Problem Management processes Training and developing new members of the 1st line team, to help improve their knowledge and level of service provided Working collaboratively with colleagues across the department, escalating incidents to the 3rd line when they require additional expertise; or when they cannot be delivered in line with SLAs Profile The successful candidate will have: IT/Technical qualifications (ideally: Windows 10 MCDST certification, MCP certification, or similar) Minimum 3 years' experience in a similar role Knowledge and experience of Microsoft operating systems, Active Directory and O365 Experience of working in an ITIL environment Basic networking skills e.g., TCP/IP, DNS, DHCP and VPN, SCCM Knowledge and experience of CRM System (InterAction), iManage Worksite/Filesite, IP Phone Administration (Mitel), Digital Dictation (Winscribe), Mobile Device Management and security products (antivirus, disk encryption, USB device control) Excellent customer service and client-facing skills Excellent communication skills - both written and verbal Proven analytical and problem-solving abilities Ability to work in a high-pressure environment A self-motivated and proactive attitude Experience of working in a team-oriented, collaborative environment Job Offer Daily Rate inside IR35 ( 100 - 180 DOE) Office based role ( 5 days a week) Birmingham City Centre 3 month contract Immediate Start!
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting stakeholder comms What's on offer. Permanent role London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
Sep 03, 2025
Full time
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting stakeholder comms What's on offer. Permanent role London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional + technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements + test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting + stakeholder comms What's on offer. Permanent role | London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
Sep 03, 2025
Full time
Oracle ERP Analyst Permanent London (Hybrid) We're hiring an Oracle Analyst to support and enhance a global Oracle Fusion ERP system. This is a hybrid functional + technical role with strong focus on finance modules and integrations. What you'll do 2nd/3rd line support across AP, AR, GL, CM, OM Manage integrations (OIC, REST/SOAP APIs, data mapping) Support month-end/year-end close. Configure enhancements + test Oracle quarterly updates. Build reports/dashboards (OTBI, BI Publisher) What we're looking for Oracle Fusion ERP Finance expertise Hands-on OIC & integration experience SQL, FBDI, ADFDI, HDL/HSDL knowledge Strong troubleshooting + stakeholder comms What's on offer. Permanent role | London (50% hybrid) Work on a leading ERP platform with global scope. Collaborative environment with career growth Interested? Apply now or message me directly for details.
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
Sep 03, 2025
Full time
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
