My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
Sep 03, 2025
Full time
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 03, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile life cycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 2nd line support mobile endpoint engineering role * Workspace ONE Unified Endpoint Manager * Apple Business Manager * Entra ID * M365 * Android Enterprise Manager * Samsung KNOX * iOS and Android mobile operating systems experience (configuration) * Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 02, 2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities * You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. * Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile life cycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements * Security (SC Clearance) or able to achieve. * Proven experience in a 2nd line support mobile endpoint engineering role * Workspace ONE Unified Endpoint Manager * Apple Business Manager * Entra ID * M365 * Android Enterprise Manager * Samsung KNOX * iOS and Android mobile operating systems experience (configuration) * Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line IT Service Engineer Teignmouth, Devon (On-site x5 days a week) Up to £32,500 per year Plus an excellent company benefits package (including a competitive Pension at 22.9% employer contribution, 26 days Holiday + BH, ongoing training opportunities, etc.) Skills and Experience: Maintain, upgrade and support IT infrastructure including Switches, access points, Servers (if any), cabling and security. Ensure the site's connectivity, security including screening, and systems are functioning optimally. The ability to carry out routine checks and maintenance tasks as scheduled by the central team. Assist with local deployment of centrally managed solutions, including device imaging, software installations and updates. Responsible for scheduled back up operations Proven IT support experience working on-site in a business Experience of managing enterprise level cloud platforms (Azure, M365) Strong understanding of network security principles, VPN's and Firewall configurations. Experience with Microsoft Intune and mobile device management (MDM) platforms. Network management (Switches, routing, Firewalls, Wi-Fi, Servers). Maintaining AV infrastructure such as projectors, TV's, digital signage and casting devices. The Opportunity: My client working within the education sector are currently looking for a 2nd Line IT Service Engineer to provide high-quality, pro-active customer-focused technical IT support and infrastructure services to staff and students on-site across our trust. In this role you will act as the key technical point of contact within the school(s) for escalated issues that cannot be resolved remotely by the central IT service desk. You will also you will be responsible for the installation, management, maintenance, availability and security of the school's educational and administrative IT systems; this includes network infrastructure, a range of hardware and software platforms and all IT services. Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market
Sep 02, 2025
Full time
2nd Line IT Service Engineer Teignmouth, Devon (On-site x5 days a week) Up to £32,500 per year Plus an excellent company benefits package (including a competitive Pension at 22.9% employer contribution, 26 days Holiday + BH, ongoing training opportunities, etc.) Skills and Experience: Maintain, upgrade and support IT infrastructure including Switches, access points, Servers (if any), cabling and security. Ensure the site's connectivity, security including screening, and systems are functioning optimally. The ability to carry out routine checks and maintenance tasks as scheduled by the central team. Assist with local deployment of centrally managed solutions, including device imaging, software installations and updates. Responsible for scheduled back up operations Proven IT support experience working on-site in a business Experience of managing enterprise level cloud platforms (Azure, M365) Strong understanding of network security principles, VPN's and Firewall configurations. Experience with Microsoft Intune and mobile device management (MDM) platforms. Network management (Switches, routing, Firewalls, Wi-Fi, Servers). Maintaining AV infrastructure such as projectors, TV's, digital signage and casting devices. The Opportunity: My client working within the education sector are currently looking for a 2nd Line IT Service Engineer to provide high-quality, pro-active customer-focused technical IT support and infrastructure services to staff and students on-site across our trust. In this role you will act as the key technical point of contact within the school(s) for escalated issues that cannot be resolved remotely by the central IT service desk. You will also you will be responsible for the installation, management, maintenance, availability and security of the school's educational and administrative IT systems; this includes network infrastructure, a range of hardware and software platforms and all IT services. Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market
2nd Line IT Support Engineer - Sevenoaks - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Sevenoaks Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately - Apply Now I am representing a Managed Service Provider based in Sevenoaks who are on the lookout for a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Private Healthcare (incl. Optical & Dental) Discounted Gym Membership Cycle2Work Scheme Techscheme (click to learn more) Regular Company Events Enhanced Annual Leave Entitlement Remote / Hybrid Working Training Budget Essential Skills and Requirements: Windows Server VMWare / Hyper-V Office 365 / Azure Hardware Repairs and Upgrades (Printers, PC's) Active Directory / Azure AD MDM Intune Driving License and access to vehicle Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to com. SER-IN
Sep 01, 2025
Full time
2nd Line IT Support Engineer - Sevenoaks - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Sevenoaks Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately - Apply Now I am representing a Managed Service Provider based in Sevenoaks who are on the lookout for a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Private Healthcare (incl. Optical & Dental) Discounted Gym Membership Cycle2Work Scheme Techscheme (click to learn more) Regular Company Events Enhanced Annual Leave Entitlement Remote / Hybrid Working Training Budget Essential Skills and Requirements: Windows Server VMWare / Hyper-V Office 365 / Azure Hardware Repairs and Upgrades (Printers, PC's) Active Directory / Azure AD MDM Intune Driving License and access to vehicle Desirable: Previous experience at an MSP The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to com. SER-IN
About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying issues to a service or item. • Serve as an escalation point for complex issues from the EUC Team. Hardware and Software: • Support office infrastructure such as Audio Visual, Networking, WiFi and CCTV hardware when needed User Assistance: • Assist end-users with IT-related queries, offering clear and effective guidance. • Provide advanced training and documentation to users and EUC Engineers for optimal user self-service and enhanced support service. Diagnosis and Resolution: • Diagnose and resolve escalated hardware and software issues using systematic diagnostic mindset. • Collaborate with the Desktop Support Lead for efficient resolution of issues requiring infrastructure attention. Collaboration and Escalation: • Collaborate with the EUC Team and other IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote assistance to users through the provided support channels • Use remote access tools for troubleshooting and problem resolution Knowledge, skills, and experience desired for the role: • Minimum of 3 years experience in desktop support or relevant IT role • Experience as desktop support engineer or similar • Advanced O365 Admin/AzureAD knowledge • Knowledge and experience using intune MDM • Experience in user support or related roles • Experience of supporting O365 Apps such as Word, Excel, Teams • Knowledge of M365 & O365 suite Administration • Proficiency in troubleshooting hardware and software issues • Excellent communication and interpersonal skills • Ability to adapt to new technologies and learn quickly • Customer-focused with a strong commitment to providing quality support • Excellent problem-solving mindset
Sep 01, 2025
Full time
About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying issues to a service or item. • Serve as an escalation point for complex issues from the EUC Team. Hardware and Software: • Support office infrastructure such as Audio Visual, Networking, WiFi and CCTV hardware when needed User Assistance: • Assist end-users with IT-related queries, offering clear and effective guidance. • Provide advanced training and documentation to users and EUC Engineers for optimal user self-service and enhanced support service. Diagnosis and Resolution: • Diagnose and resolve escalated hardware and software issues using systematic diagnostic mindset. • Collaborate with the Desktop Support Lead for efficient resolution of issues requiring infrastructure attention. Collaboration and Escalation: • Collaborate with the EUC Team and other IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote assistance to users through the provided support channels • Use remote access tools for troubleshooting and problem resolution Knowledge, skills, and experience desired for the role: • Minimum of 3 years experience in desktop support or relevant IT role • Experience as desktop support engineer or similar • Advanced O365 Admin/AzureAD knowledge • Knowledge and experience using intune MDM • Experience in user support or related roles • Experience of supporting O365 Apps such as Word, Excel, Teams • Knowledge of M365 & O365 suite Administration • Proficiency in troubleshooting hardware and software issues • Excellent communication and interpersonal skills • Ability to adapt to new technologies and learn quickly • Customer-focused with a strong commitment to providing quality support • Excellent problem-solving mindset
About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying issues to a service or item. • Serve as an escalation point for complex issues from the EUC Team. Hardware and Software: • Support office infrastructure such as Audio Visual, Networking, WiFi and CCTV hardware when needed User Assistance: • Assist end-users with IT-related queries, offering clear and effective guidance. • Provide advanced training and documentation to users and EUC Engineers for optimal user self-service and enhanced support service. Diagnosis and Resolution: • Diagnose and resolve escalated hardware and software issues using systematic diagnostic mindset. • Collaborate with the Desktop Support Lead for efficient resolution of issues requiring infrastructure attention. Collaboration and Escalation: • Collaborate with the EUC Team and other IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote assistance to users through the provided support channels • Use remote access tools for troubleshooting and problem resolution Knowledge, skills, and experience desired for the role: • Minimum of 3 years experience in desktop support or relevant IT role • Experience as desktop support engineer or similar • Advanced O365 Admin/AzureAD knowledge • Knowledge and experience using intune MDM • Experience in user support or related roles • Experience of supporting O365 Apps such as Word, Excel, Teams • Knowledge of M365 & O365 suite Administration • Proficiency in troubleshooting hardware and software issues • Excellent communication and interpersonal skills • Ability to adapt to new technologies and learn quickly • Customer-focused with a strong commitment to providing quality support • Excellent problem-solving mindset
Sep 01, 2025
Full time
About the role: This role will serve as a crucial in person support team member, demanding technical expertise, a customer-focused mindset, and the ability to handle escalated desktop-related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the installation, configuration, and troubleshooting of software applications • Provide guidance to end-users on software-related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and effective resolution to underlying issues to a service or item. • Serve as an escalation point for complex issues from the EUC Team. Hardware and Software: • Support office infrastructure such as Audio Visual, Networking, WiFi and CCTV hardware when needed User Assistance: • Assist end-users with IT-related queries, offering clear and effective guidance. • Provide advanced training and documentation to users and EUC Engineers for optimal user self-service and enhanced support service. Diagnosis and Resolution: • Diagnose and resolve escalated hardware and software issues using systematic diagnostic mindset. • Collaborate with the Desktop Support Lead for efficient resolution of issues requiring infrastructure attention. Collaboration and Escalation: • Collaborate with the EUC Team and other IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote assistance to users through the provided support channels • Use remote access tools for troubleshooting and problem resolution Knowledge, skills, and experience desired for the role: • Minimum of 3 years experience in desktop support or relevant IT role • Experience as desktop support engineer or similar • Advanced O365 Admin/AzureAD knowledge • Knowledge and experience using intune MDM • Experience in user support or related roles • Experience of supporting O365 Apps such as Word, Excel, Teams • Knowledge of M365 & O365 suite Administration • Proficiency in troubleshooting hardware and software issues • Excellent communication and interpersonal skills • Ability to adapt to new technologies and learn quickly • Customer-focused with a strong commitment to providing quality support • Excellent problem-solving mindset
Seeking a macOS-focused IT Support Engineer to join a successful, friendly and close-knit team of like-minded individuals.You'll be a part of delivering high-quality IT support with a strong specialism in Apple. This is a fantastic opportunity for a capable, hands-on engineer who thrives in a fast-paced, user-facing environment and enjoys solving real-world tech problems with clarity and precision. The IT Support Engineer Role: You'll be providing 2nd/3rd line support to clients using macOS and cross-platform environments, both remotely and on-site. Your work will span endpoint management MDM including Jamf, Addigy, Kandji, M365, network config (DNS, DHCP, IP addressing), cloud services (Dropbox, Google Workspace), and user support. Expect to : Deliver IT support to users Troubleshoot macOS issues at both OS and hardware levels Support hybrid workers and cloud-based workflow Work with MDM platforms (Jamf, Addigy, Kandji) and support system onboarding Work in Central London Deliver clear, jargon-free communication to non-technical users What You'll Need for this macOS-focused IT Support Engineer role : Some macOS IT support experience Basic networking knowledge (IP, DNS, DHCP) Experience with M365; Google Workspace is a bonus A clean, tidy and professional appearance and client-ready manner Physically able to handle some hands-on work You'll be office based for the first year (with remote flexibility after that), working in a collaborative, no-ego team.The company offers ongoing training, career progression, and a culture built on integrity, trust, and technical excellence. Package: £30,000-£40,000 depending on skills and experience20 days holiday + bank holidays, rising annually to 30 days Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Sep 01, 2025
Full time
Seeking a macOS-focused IT Support Engineer to join a successful, friendly and close-knit team of like-minded individuals.You'll be a part of delivering high-quality IT support with a strong specialism in Apple. This is a fantastic opportunity for a capable, hands-on engineer who thrives in a fast-paced, user-facing environment and enjoys solving real-world tech problems with clarity and precision. The IT Support Engineer Role: You'll be providing 2nd/3rd line support to clients using macOS and cross-platform environments, both remotely and on-site. Your work will span endpoint management MDM including Jamf, Addigy, Kandji, M365, network config (DNS, DHCP, IP addressing), cloud services (Dropbox, Google Workspace), and user support. Expect to : Deliver IT support to users Troubleshoot macOS issues at both OS and hardware levels Support hybrid workers and cloud-based workflow Work with MDM platforms (Jamf, Addigy, Kandji) and support system onboarding Work in Central London Deliver clear, jargon-free communication to non-technical users What You'll Need for this macOS-focused IT Support Engineer role : Some macOS IT support experience Basic networking knowledge (IP, DNS, DHCP) Experience with M365; Google Workspace is a bonus A clean, tidy and professional appearance and client-ready manner Physically able to handle some hands-on work You'll be office based for the first year (with remote flexibility after that), working in a collaborative, no-ego team.The company offers ongoing training, career progression, and a culture built on integrity, trust, and technical excellence. Package: £30,000-£40,000 depending on skills and experience20 days holiday + bank holidays, rising annually to 30 days Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Service Desk Manager In this role, you will report directly to the IT Director and take full responsibility for leading, developing, and motivating a team of 1st, 2nd, and 3rd line engineers. You'll set clear expectations, provide coaching and mentorship, and create a culture of accountability and continuous improvement. A key part of your remit will be managing workloads, prioritising tasks effectively, and ensuring the team delivers an outstanding IT service across the organisation. You'll play a central role in shaping and embedding ITIL-based processes, ensuring best practice is applied consistently and that service standards continue to improve. You'll also take ownership of performance management-conducting regular reviews, setting objectives, and supporting professional development to ensure the team grows in capability and confidence. Beyond people leadership, you'll oversee the organisation's entire technical estate, spanning desktop services, remote access, mobile computing, telephony, and printing solutions. At a strategic level, you'll identify infrastructure needs, assess risks, highlight policy or process gaps, and contribute to long-term IT planning alongside the IT Director. This role requires excellent communication and interpersonal skills. You'll frequently liaise with senior stakeholders, translating technical concepts into clear language and building strong, trusted relationships across the institution. On the technical side, you'll need a solid understanding of both Windows and Mac Environments, alongside experience in Office 365, Active Directory, networking protocol, Intune, MDM solutions and antivirus platforms. A strong working knowledge of ITIL processes is essential, ideally with proven experience embedding them successfully within a live IT service environment.
Sep 01, 2025
Full time
Service Desk Manager In this role, you will report directly to the IT Director and take full responsibility for leading, developing, and motivating a team of 1st, 2nd, and 3rd line engineers. You'll set clear expectations, provide coaching and mentorship, and create a culture of accountability and continuous improvement. A key part of your remit will be managing workloads, prioritising tasks effectively, and ensuring the team delivers an outstanding IT service across the organisation. You'll play a central role in shaping and embedding ITIL-based processes, ensuring best practice is applied consistently and that service standards continue to improve. You'll also take ownership of performance management-conducting regular reviews, setting objectives, and supporting professional development to ensure the team grows in capability and confidence. Beyond people leadership, you'll oversee the organisation's entire technical estate, spanning desktop services, remote access, mobile computing, telephony, and printing solutions. At a strategic level, you'll identify infrastructure needs, assess risks, highlight policy or process gaps, and contribute to long-term IT planning alongside the IT Director. This role requires excellent communication and interpersonal skills. You'll frequently liaise with senior stakeholders, translating technical concepts into clear language and building strong, trusted relationships across the institution. On the technical side, you'll need a solid understanding of both Windows and Mac Environments, alongside experience in Office 365, Active Directory, networking protocol, Intune, MDM solutions and antivirus platforms. A strong working knowledge of ITIL processes is essential, ideally with proven experience embedding them successfully within a live IT service environment.
