Multi-lingual Account Manager (French, German, or Italian speaking) My client is an established and successful organisation based in Stafford, known for delivering unique service solutions and maintaining an outstanding global and local reputation. With a supportive and approachable management team and a collaborative culture, they continue to grow across international markets and I just LOVE recruiting for this client (I know we shouldn't have favourites, but they're up there!). Due to continued expansion, they are now seeking Multi-lingual Account Managers to join their thriving and friendly sales team. You will receive hands-on training and ongoing support from day one, with a genuine opportunity to increase your earnings thanks to a competitive commission structure and strong OTE potential. Requires on of the following languages: French, German, Italian Stafford Monday Friday £25,000 to £30,000 (dependent on experience) + Uncapped Commission (Excellent Earning Potential) Drivers only due to location If you are fluent in any of the following languages French, German, Italian and feel confident reaching out to new customers to promote services via multiple communication channels, I want to hear from you! Role: As the Multi-lingual Account Manager, based in Stafford, you will research and prospect new business, manage client relationships, and deliver outstanding account management and customer service. Key responsibilities include: Proactively research and develop a pipeline of target companies. Cold call and engage with new businesses to introduce the company and its solutions. Respond to sales enquiries efficiently with competitive, tailored quotations. Maintain consistent communication to follow up on calls, quotations, and leads. Regularly liaise with existing customers to grow accounts and identify opportunities. Communicate confidently with stakeholders at all professional levels. Keep CRM records up to date, ensuring all activities are logged and monitored. Achieve and exceed KPIs and sales targets. Promote the company s services through social media channels. Requirements: The ideal candidate will be based locally to Stafford, have previous sales experience and fluency in at least one of the listed languages, as well as good English language skills for training purposes. Just as important is a strong work ethic, self-motivation, and a positive, team-focused attitude! You should also be: Resilient under pressure and able to manage a fast-paced workload. Confident and enthusiastic about cold calling and engaging new clients. Commercially minded with a solid understanding of sales processes. A strong communicator who can adapt to diverse customer profiles. Driven to provide high levels of service and solve client challenges. A collaborative team player who aligns with the company s values. Proficient in IT, ideally with prior experience using CRM systems. Additional Information: My client has an unbelievably positive and collaborative working environment and supportive team. Many have joined here from similar companies within the same industry because of the great reputation they have locally! Very achievable KPIs Uncapped commission & low threshold Performance bonus structure Early finish on Fridays Casual dress code Company events and social incentives On-site parking Company pension Sick pay 20 days holiday + bank holidays + your birthday off + Christmas shutdown Ongoing training and professional development Friendly, supportive management team If you re ready to bring your language skills and sales drive to an ambitious international business based in Stafford, please contact Safer Hand Solutions and ask for Hannah Kirk . Alternatively, apply now for immediate consideration. Please note that Safer Hand Solutions are acting as an employment agency on behalf of the client. By applying, you agree to register with us and for us to hold your details on file. Due to high volumes, we will only contact shortlisted applicants, but may be in touch about similar opportunities.
Sep 15, 2025
Full time
Multi-lingual Account Manager (French, German, or Italian speaking) My client is an established and successful organisation based in Stafford, known for delivering unique service solutions and maintaining an outstanding global and local reputation. With a supportive and approachable management team and a collaborative culture, they continue to grow across international markets and I just LOVE recruiting for this client (I know we shouldn't have favourites, but they're up there!). Due to continued expansion, they are now seeking Multi-lingual Account Managers to join their thriving and friendly sales team. You will receive hands-on training and ongoing support from day one, with a genuine opportunity to increase your earnings thanks to a competitive commission structure and strong OTE potential. Requires on of the following languages: French, German, Italian Stafford Monday Friday £25,000 to £30,000 (dependent on experience) + Uncapped Commission (Excellent Earning Potential) Drivers only due to location If you are fluent in any of the following languages French, German, Italian and feel confident reaching out to new customers to promote services via multiple communication channels, I want to hear from you! Role: As the Multi-lingual Account Manager, based in Stafford, you will research and prospect new business, manage client relationships, and deliver outstanding account management and customer service. Key responsibilities include: Proactively research and develop a pipeline of target companies. Cold call and engage with new businesses to introduce the company and its solutions. Respond to sales enquiries efficiently with competitive, tailored quotations. Maintain consistent communication to follow up on calls, quotations, and leads. Regularly liaise with existing customers to grow accounts and identify opportunities. Communicate confidently with stakeholders at all professional levels. Keep CRM records up to date, ensuring all activities are logged and monitored. Achieve and exceed KPIs and sales targets. Promote the company s services through social media channels. Requirements: The ideal candidate will be based locally to Stafford, have previous sales experience and fluency in at least one of the listed languages, as well as good English language skills for training purposes. Just as important is a strong work ethic, self-motivation, and a positive, team-focused attitude! You should also be: Resilient under pressure and able to manage a fast-paced workload. Confident and enthusiastic about cold calling and engaging new clients. Commercially minded with a solid understanding of sales processes. A strong communicator who can adapt to diverse customer profiles. Driven to provide high levels of service and solve client challenges. A collaborative team player who aligns with the company s values. Proficient in IT, ideally with prior experience using CRM systems. Additional Information: My client has an unbelievably positive and collaborative working environment and supportive team. Many have joined here from similar companies within the same industry because of the great reputation they have locally! Very achievable KPIs Uncapped commission & low threshold Performance bonus structure Early finish on Fridays Casual dress code Company events and social incentives On-site parking Company pension Sick pay 20 days holiday + bank holidays + your birthday off + Christmas shutdown Ongoing training and professional development Friendly, supportive management team If you re ready to bring your language skills and sales drive to an ambitious international business based in Stafford, please contact Safer Hand Solutions and ask for Hannah Kirk . Alternatively, apply now for immediate consideration. Please note that Safer Hand Solutions are acting as an employment agency on behalf of the client. By applying, you agree to register with us and for us to hold your details on file. Due to high volumes, we will only contact shortlisted applicants, but may be in touch about similar opportunities.
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Sep 14, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Sep 14, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Sep 14, 2025
Full time
Job Description Service Desk Analyst Hybrid - Dublin or Limerick Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Sep 14, 2025
Full time
Job Description Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You'll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
Job Description: The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2-3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor's degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master's degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10-20 % across Europe, plus 1-2 global trips per year. 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. Demonstrated experience coaching or managing small technical teams and leading cross-functional project work. Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance. Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage. Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations. Proven ability to read the room, calibrate communication style, and influence outcomes with board level stakeholders. Organizationally and cross culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives. Track record of spotting white space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics). Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms). Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. Experience in broadcasting, streaming, and videography is an asset. Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset. Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness. Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy. Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security. Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption. Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams. Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences. Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions. Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads. Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry-competitive salary and benefits package, including a company bonus.
Sep 12, 2025
Full time
Job Description: The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. The ECS team is evolving beyond its legacy perception as a reactive "break-fix" support function. This role is critical in executing and advancing that transformation in the EU region, elevating ECS to be seen as a proactive, strategic partner that enables leaders to focus on what they do best. While break-fix support remains a component, the primary focus is on delivering greater value through technical consultancy, innovation, and executive engagement. This leader will manage a small team of 2-3 ECS Leads, providing guidance, coaching, and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor's degree in information technology, Engineering, Communications, or related discipline OR equivalent professional experience. Master's degree or recognised certifications (ITIL Foundation, PMP, Microsoft 365) strongly preferred. Office-based in one of our EU or UK Digital hubs (Brussels, Paddington, or similar). Willing to travel 10-20 % across Europe, plus 1-2 global trips per year. 5-7 years of experience in a management or supervisory role. 5 years in customer-facing IT support or digital consultancy, including 3+ years directly supporting C-suite or senior VPs in a large, multinational environment. Demonstrated experience coaching or managing small technical teams and leading cross-functional project work. Proven ability to influence, negotiate, and communicate with senior stakeholders, adjusting approach for cultural and situational nuance. Fluent English (written & verbal). Proficiency in at least one additional EU language (e.g., French, German, Dutch, Spanish) is an advantage. Minimum 5 years providing customer-facing end-user IT support, with preference to candidates who have experience supporting executives and senior leaders in large organisations. Proven ability to read the room, calibrate communication style, and influence outcomes with board level stakeholders. Organizationally and cross culturally savvy; adept at leveraging global networks to mobilise resources and deliver complex initiatives. Track record of spotting white space opportunities and delivering innovations that boost executive productivity or reduce event risk (cite examples or metrics). Intermediate proficiency in supporting end-user technologies in large global organisations (OS and application support, enterprise deployment, security and identity platforms). Intermediate proficiency in the understanding of the design and support of audio-visual technologies utilised in corporate meeting spaces (hybrid meeting scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. Experience in broadcasting, streaming, and videography is an asset. Experience with Adobe suite of creative applications (Photoshop, Premiere), or similar platforms is an asset. Experience in corporate communications, event management or related fields is an asset. What will be your key responsibilities? Build strong, trust-based relationships with executive stakeholders across the Pet and Food segments, positioning ECS as a strategic partner and enabler of executive effectiveness. Lead the execution of the updated ECS strategy in the EU region, with a focus on elevating ECS from tactical support to high-value digital consultancy. Act as a key advisor on digital productivity, collaboration best practices, hybrid meetings and events, device strategy, executive digital experience, and information security. Identify and lead both immediate and long-term technology initiatives to enhance executive digital capability, serving as project manager for delivery and adoption. Champion the voice of the executive customer within Mars Digital Technologies, advocating for service delivery improvements through partnership with internal support teams. Collaborate closely with Corporate Affairs to support executive communications, including live broadcasts, recorded content, and leadership summits, ensuring engaging, seamless experiences. Lead the technical planning and delivery of high-profile events, advising on creative and technical enhancements and coordinating efforts across functions. Provide executive IT support as needed for high-impact or coverage-related scenarios, modelling service excellence while mentoring and developing ECS Leads. Contribute to the ongoing evolution of the ECS strategy by identifying regional innovation opportunities and recommending improvements that enhance service value and perception. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose-driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry-competitive salary and benefits package, including a company bonus.
We're seeking an enthusiastic HR Generalist to support our clients EMEA operations. If you're passionate about people and thrive in a multicultural environment, this is the role for you! Job Title: HR Generalist (EMEA People and Culture team) Location: Farringdon, London (hybrid working 3 days in office, 2 day at home) Pay: 24.04 - 27.88 per hour Duration: 6 months Hours: Monday- Friday 9am-6pm Responsibilities: Operational HR Support: Manage the employee lifecycle, from recruitment to offboarding, ensuring a seamless experience for all employees. ER: Be the go-to person for employees and managers, guiding them through HR policies and promoting a united approach in employee relations scenarios. Compliance: Collaborate with country managers to ensure all HR practises align with local labour laws and company policies. Culture and Engagement: Foster a vibrant workplace culture through engagement activities and feedback mechanisms. Administration: Keep accurate employee records and manage HR systems to support operations. Change Management: Assist in executing change management projects, adapting to the evolving needs of the organisation. Reporting: Provide insightful reports to support strategic business decisions. Job Requirements: Proven HR experience in a generalist role within the EMEA region. Strong grasp of local employment laws and HR best practises. Exceptional communication, problem-solving, and organisational skills. Discretion in handling sensitive information. A degree in Human Resources, Business Administration, or a related field is preferred. Proactive mindset, strong interpersonal skills, and ability to thrive in diverse environments. Language requirements: Fluent in English and added languages in French, Italian, Spanish or German is a bonus. Additional HR or employment law certifications are a plus. Ready to take the next step in your HR career? Join us and help shape a positive workplace culture while supporting our EMEA team! Apply now and be part of a company that values innovation and collaboration! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 10, 2025
Seasonal
We're seeking an enthusiastic HR Generalist to support our clients EMEA operations. If you're passionate about people and thrive in a multicultural environment, this is the role for you! Job Title: HR Generalist (EMEA People and Culture team) Location: Farringdon, London (hybrid working 3 days in office, 2 day at home) Pay: 24.04 - 27.88 per hour Duration: 6 months Hours: Monday- Friday 9am-6pm Responsibilities: Operational HR Support: Manage the employee lifecycle, from recruitment to offboarding, ensuring a seamless experience for all employees. ER: Be the go-to person for employees and managers, guiding them through HR policies and promoting a united approach in employee relations scenarios. Compliance: Collaborate with country managers to ensure all HR practises align with local labour laws and company policies. Culture and Engagement: Foster a vibrant workplace culture through engagement activities and feedback mechanisms. Administration: Keep accurate employee records and manage HR systems to support operations. Change Management: Assist in executing change management projects, adapting to the evolving needs of the organisation. Reporting: Provide insightful reports to support strategic business decisions. Job Requirements: Proven HR experience in a generalist role within the EMEA region. Strong grasp of local employment laws and HR best practises. Exceptional communication, problem-solving, and organisational skills. Discretion in handling sensitive information. A degree in Human Resources, Business Administration, or a related field is preferred. Proactive mindset, strong interpersonal skills, and ability to thrive in diverse environments. Language requirements: Fluent in English and added languages in French, Italian, Spanish or German is a bonus. Additional HR or employment law certifications are a plus. Ready to take the next step in your HR career? Join us and help shape a positive workplace culture while supporting our EMEA team! Apply now and be part of a company that values innovation and collaboration! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A renowned business management firm are looking for someone with customer service and administrative experience to work with them on a 6-month maternity cover. This opportunity covers different markets, so they are looking for candidates who can speak French in addition to English. This is an excellent opportunity work on a remote basis with a highly successful company while using your language skills. Your responsibilities will include, among others: Being the main point of contact for clients and stakeholders, ensuring smooth communication at all times Ensuring all product materials are accurate and are documented efficiently and correctly on the database Maintaining and updating files and documents Producing reports and actively planning operational service with the Production Manager Producing ad-hoc translations from French into English and viceversa. About you: In order to succeed in this role you will need some experience in client communication,and good problem solving, and administrative skills, ideally within a business-services institution. You will be self-motivated, dynamic and will be able to take initiative in order to achieve the desired results in this rewarding role. You will be required to be fluent in both French and English, as you will be interacting with clients from French-speaking countries. This vacancy would be suitable for a professional and dedicated candidate who is seeking to gain further experience within a respected organisation. Profile: Required to be fluent in French, written and spoken Additional fluency in English, both written and spoken Previous experience in client communications roles, customer support or customer service Good administrative skills in organisation, administration, and data entry are essential Experience with MS Excel is essential Demonstrable skills in client-focused, administrative and process-driven roles Able to work well in a fast-paced environment as well as independently High levels of accuracy To apply, please send your CV in English and in Word format to Alvaro. Languagematters is acting as an employment agency in relation to this vacancy.
Sep 10, 2025
Contractor
A renowned business management firm are looking for someone with customer service and administrative experience to work with them on a 6-month maternity cover. This opportunity covers different markets, so they are looking for candidates who can speak French in addition to English. This is an excellent opportunity work on a remote basis with a highly successful company while using your language skills. Your responsibilities will include, among others: Being the main point of contact for clients and stakeholders, ensuring smooth communication at all times Ensuring all product materials are accurate and are documented efficiently and correctly on the database Maintaining and updating files and documents Producing reports and actively planning operational service with the Production Manager Producing ad-hoc translations from French into English and viceversa. About you: In order to succeed in this role you will need some experience in client communication,and good problem solving, and administrative skills, ideally within a business-services institution. You will be self-motivated, dynamic and will be able to take initiative in order to achieve the desired results in this rewarding role. You will be required to be fluent in both French and English, as you will be interacting with clients from French-speaking countries. This vacancy would be suitable for a professional and dedicated candidate who is seeking to gain further experience within a respected organisation. Profile: Required to be fluent in French, written and spoken Additional fluency in English, both written and spoken Previous experience in client communications roles, customer support or customer service Good administrative skills in organisation, administration, and data entry are essential Experience with MS Excel is essential Demonstrable skills in client-focused, administrative and process-driven roles Able to work well in a fast-paced environment as well as independently High levels of accuracy To apply, please send your CV in English and in Word format to Alvaro. Languagematters is acting as an employment agency in relation to this vacancy.
Global Mobility Specialist (French Speaking) - Surrey, UK Package: (phone number removed) + Benefits Location: Surrey, UK (Hybrid) Job Type: Global Mobility Specialist - French Speaking Position Type: Permanent Hours: Full-time Start Date: ASAP Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background: The successful candidate will be responsible for coordinating the relocation of assignees while maintaining excellent levels of customer service. The Role: The Global Mobility Specialist will be responsible for: - Coordinating the full relocation process from start to finish; - Acting as the main point of contact for expatriates and their families throughout the relocation process; - Ensuring that all relocations are carried out legally and within company guidelines; - Maintaining the database, ensuring all records are accurate and up to date; - Assisting with any other ad hoc duties as required. The Person: The successful candidate must have: - Previous global mobility experience is essential; - Excellent customer service and communication skills; - Fluent English & French language skills; - A strong understanding of MS Word, Excel and PowerPoint. To Apply: Please forward your CV or call Andy Shaw on (phone number removed) via FaceTime, Skype, WhatsApp or Messenger. JAM Global Mobility is acting as an Employment Agency in relation to this vacancy. Should this position not meet what you are looking for, please forward to someone you feel may be interested in this position. View our latest jobs today on our website and follow us on Facebook, Twitter & LinkedIn
Sep 09, 2025
Full time
Global Mobility Specialist (French Speaking) - Surrey, UK Package: (phone number removed) + Benefits Location: Surrey, UK (Hybrid) Job Type: Global Mobility Specialist - French Speaking Position Type: Permanent Hours: Full-time Start Date: ASAP Contact Name: Andy Shaw Contact Company: JAM Global Mobility Recruitment The Background: The successful candidate will be responsible for coordinating the relocation of assignees while maintaining excellent levels of customer service. The Role: The Global Mobility Specialist will be responsible for: - Coordinating the full relocation process from start to finish; - Acting as the main point of contact for expatriates and their families throughout the relocation process; - Ensuring that all relocations are carried out legally and within company guidelines; - Maintaining the database, ensuring all records are accurate and up to date; - Assisting with any other ad hoc duties as required. The Person: The successful candidate must have: - Previous global mobility experience is essential; - Excellent customer service and communication skills; - Fluent English & French language skills; - A strong understanding of MS Word, Excel and PowerPoint. To Apply: Please forward your CV or call Andy Shaw on (phone number removed) via FaceTime, Skype, WhatsApp or Messenger. JAM Global Mobility is acting as an Employment Agency in relation to this vacancy. Should this position not meet what you are looking for, please forward to someone you feel may be interested in this position. View our latest jobs today on our website and follow us on Facebook, Twitter & LinkedIn
French Speaking Business Development Representative We are a global leader specialising in enterprise mobile computing and barcode printing technology. Our hardware and software solutions are used in industry sectors including retail, transportation and logistics, manufacturing, health care and more We are now growing our Sales team in Central London and are recruiting for a French Speaking Business Development Representative who will generate qualified leads through outbound prospecting and marketing lead follow up. Part of the Regional Inside Sales Hub you will be focused on business development for our core and expansion portfolio. An office based role, all prospecting will be done through proactive research and engagement of customers via phone, email, or other virtual channels. This is an excellent opportunity for fluent French speakers who are ambitious to learn, develop and forge a successful career in Sales. We invite applications from fluent French Speakers with the following attributes: 0-2 years of applicable Sales based work experience Fluency in French An interest in learning about technical products Solid communication skills High energy and ambitious to forge a career in Sales We can offer an excellent package of up to 38,000 base salary with 25% commission, 25 days holiday, medical, dental and more.
Sep 08, 2025
Full time
French Speaking Business Development Representative We are a global leader specialising in enterprise mobile computing and barcode printing technology. Our hardware and software solutions are used in industry sectors including retail, transportation and logistics, manufacturing, health care and more We are now growing our Sales team in Central London and are recruiting for a French Speaking Business Development Representative who will generate qualified leads through outbound prospecting and marketing lead follow up. Part of the Regional Inside Sales Hub you will be focused on business development for our core and expansion portfolio. An office based role, all prospecting will be done through proactive research and engagement of customers via phone, email, or other virtual channels. This is an excellent opportunity for fluent French speakers who are ambitious to learn, develop and forge a successful career in Sales. We invite applications from fluent French Speakers with the following attributes: 0-2 years of applicable Sales based work experience Fluency in French An interest in learning about technical products Solid communication skills High energy and ambitious to forge a career in Sales We can offer an excellent package of up to 38,000 base salary with 25% commission, 25 days holiday, medical, dental and more.
Working for a Global it company you will be a Fluent French speaker with a background in finance, particularly payroll. The role requires someone experienced in: Payroll mergers and employee transitions Deregistration of France entities France CBAs, leaver processes, and redundancies Managing long- and short-term sickness, RTT, vacation, and holiday payments WoCo payment Settlement agreement payments Training taxes and other payroll-related taxes France company cars, private health insurance, and supplementary pensions Profit share processing Handling payroll vendors and employee queries Internal and external Audits Working closely with local authorities in France
Sep 08, 2025
Contractor
Working for a Global it company you will be a Fluent French speaker with a background in finance, particularly payroll. The role requires someone experienced in: Payroll mergers and employee transitions Deregistration of France entities France CBAs, leaver processes, and redundancies Managing long- and short-term sickness, RTT, vacation, and holiday payments WoCo payment Settlement agreement payments Training taxes and other payroll-related taxes France company cars, private health insurance, and supplementary pensions Profit share processing Handling payroll vendors and employee queries Internal and external Audits Working closely with local authorities in France
HyperX Technical Care (French/English) 12 months London - hybrid Inside ir35 - Umbrella only Job Summary The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers. Responsibilities. Respond to technical issues and product questions in the required languages. This may be through a telephone conversation, email, social media, Chat, or a web request. Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures. Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a professional, courteous, and timely manner. Regularly review and update regional email templates to ensure accurate correspondence with customers. Maintain and update your knowledge on all HyperX and competitor's hardware/software products. In accordance with company procedures, you may need to manage logistical issues such as RMAs. Back up colleagues where necessary especially with language cover. Take responsibility for specific projects. Perform other duties as assigned by the Manager/Team Leader. Knowledge & Skills Fluent in English and French, spoken and written to business level is essential. An additional European language would be a distinct advantage (Italian/Spanish/Turkish). A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc. Knowledgeable in the use of various gaming consoles. Knowledge of PC Architecture and Microsoft OS. A minimum of 1 year's previous experience in providing customer support is preferred. Excellent communication and organizational skills with strong focus on Customer satisfaction. Excellent time management, ability to prioritise your own workload and multi-task. A great team player with a positive working attitude and the initiative to research answers to complex questions. A clear thinker, quick learner, and logical problem solver keen to provide the best possible service to customers. A technophile who loves to be immersed into the gaming scene and enjoys social media discussions about products and technology. Education & Experience Recommended Educated to A Level standard (or equivalent). A degree in a relevant discipline will be a distinct advantage. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Sep 08, 2025
Contractor
HyperX Technical Care (French/English) 12 months London - hybrid Inside ir35 - Umbrella only Job Summary The Technical Support Engineer plays a vital role in ensuring customer satisfaction and loyalty by providing exceptional technical support for the HyperX range of gaming peripherals. This position is at the frontline of our customer service efforts, dedicated to resolving technical issues, answering inquiries, and providing guidance on product usage to enhance the overall gaming experience for our customers. Responsibilities. Respond to technical issues and product questions in the required languages. This may be through a telephone conversation, email, social media, Chat, or a web request. Independently identify, troubleshoot, and resolve customer issues; escalate complex problems according to defined procedures. Use the CRM system to document and categorize cases accurately by researching and gathering appropriate information to resolve issues in a professional, courteous, and timely manner. Regularly review and update regional email templates to ensure accurate correspondence with customers. Maintain and update your knowledge on all HyperX and competitor's hardware/software products. In accordance with company procedures, you may need to manage logistical issues such as RMAs. Back up colleagues where necessary especially with language cover. Take responsibility for specific projects. Perform other duties as assigned by the Manager/Team Leader. Knowledge & Skills Fluent in English and French, spoken and written to business level is essential. An additional European language would be a distinct advantage (Italian/Spanish/Turkish). A keen interest in computer gaming and gaming peripherals (headsets, mice, keyboards, etc. Knowledgeable in the use of various gaming consoles. Knowledge of PC Architecture and Microsoft OS. A minimum of 1 year's previous experience in providing customer support is preferred. Excellent communication and organizational skills with strong focus on Customer satisfaction. Excellent time management, ability to prioritise your own workload and multi-task. A great team player with a positive working attitude and the initiative to research answers to complex questions. A clear thinker, quick learner, and logical problem solver keen to provide the best possible service to customers. A technophile who loves to be immersed into the gaming scene and enjoys social media discussions about products and technology. Education & Experience Recommended Educated to A Level standard (or equivalent). A degree in a relevant discipline will be a distinct advantage. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
