Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating HR functions, ensuring health & safety compliance, and driving business development. If you thrive in a dynamic environment and are ready to make a genuine impact, we invite you to apply. Full Time - 40 hours per week. Monday to Friday (alternative hours will be considered for the right candidate) Benefits include a discretionary bonus scheme, contributory pension, 28 days holiday (inclusive of bank holidays) and training and development opportunities. As Business Operations Manager, you will be responsible for ensuring our internal processes run smoothly and that our clients consistently receive exceptional service. You'll act as the central hub for a wide range of business activities, fostering strong relationships and supporting our team's ongoing success. Key Responsibilities: Onboard and support new customers, ensuring a smooth transition and setup process for each customer. Conduct regular visits and maintain ongoing communications with existing customers to identify opportunities for additional services and ensure high levels of satisfaction. Act as the central point of contact for all office operations, ensuring business continuity by managing office and phone coverage. Efficiently resolve day-to-day operational issues, maintaining a steady workflow and supporting overall business efficiency. Coordinate HR activities in collaboration with external advisors, manage HR documentation, and address employee relations issues as they arise. Provide hands-on support and guidance to staff, assisting with problem-solving and addressing daily challenges. Implement, monitor, and ensure compliance with health & safety policies and procedures across the organisation, responding to concerns proactively. Manage inbound business leads, conduct initial consultations with prospective clients, and tailor proposed solutions to their specific needs. Key Skills and Experience: Previous experience within a similar role (with sales knowledge/background) would be an advantage. Exceptional written and verbal communication skills. Proven problem-solving abilities and a solution-oriented approach. Outstanding organisational skills and a proactive attitude towards work. Collaborative team player with a flexible, positive outlook. Comfortable with Microsoft Outlook, Word, and Excel (Excel proficiency advantageous but not essential). A successful candidate will be able to work effectively in a multi-functional team. If you have the right skills we would like to hear from you. About our client We work with a wide range of businesses, providing practical, hands-on HR support from drafting employment contracts and managing disciplinaries to guiding employers through every stage of their journey. Our services range from complete HR outsourcing to one-off projects, all designed to help businesses achieve their goals with confidence. If you re passionate about delivering exceptional solutions and want to make a real difference to local businesses, we d love to hear from you. Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days please assume that you have been unsuccessful on this occasion.
Sep 14, 2025
Full time
Are you a proactive, highly organised professional with a passion for operational excellence and client success? The HR Dept South London are looking for a dedicated Business Operations Manager to play a pivotal role in overseeing our daily operations, managing customer relationships, coordinating HR functions, ensuring health & safety compliance, and driving business development. If you thrive in a dynamic environment and are ready to make a genuine impact, we invite you to apply. Full Time - 40 hours per week. Monday to Friday (alternative hours will be considered for the right candidate) Benefits include a discretionary bonus scheme, contributory pension, 28 days holiday (inclusive of bank holidays) and training and development opportunities. As Business Operations Manager, you will be responsible for ensuring our internal processes run smoothly and that our clients consistently receive exceptional service. You'll act as the central hub for a wide range of business activities, fostering strong relationships and supporting our team's ongoing success. Key Responsibilities: Onboard and support new customers, ensuring a smooth transition and setup process for each customer. Conduct regular visits and maintain ongoing communications with existing customers to identify opportunities for additional services and ensure high levels of satisfaction. Act as the central point of contact for all office operations, ensuring business continuity by managing office and phone coverage. Efficiently resolve day-to-day operational issues, maintaining a steady workflow and supporting overall business efficiency. Coordinate HR activities in collaboration with external advisors, manage HR documentation, and address employee relations issues as they arise. Provide hands-on support and guidance to staff, assisting with problem-solving and addressing daily challenges. Implement, monitor, and ensure compliance with health & safety policies and procedures across the organisation, responding to concerns proactively. Manage inbound business leads, conduct initial consultations with prospective clients, and tailor proposed solutions to their specific needs. Key Skills and Experience: Previous experience within a similar role (with sales knowledge/background) would be an advantage. Exceptional written and verbal communication skills. Proven problem-solving abilities and a solution-oriented approach. Outstanding organisational skills and a proactive attitude towards work. Collaborative team player with a flexible, positive outlook. Comfortable with Microsoft Outlook, Word, and Excel (Excel proficiency advantageous but not essential). A successful candidate will be able to work effectively in a multi-functional team. If you have the right skills we would like to hear from you. About our client We work with a wide range of businesses, providing practical, hands-on HR support from drafting employment contracts and managing disciplinaries to guiding employers through every stage of their journey. Our services range from complete HR outsourcing to one-off projects, all designed to help businesses achieve their goals with confidence. If you re passionate about delivering exceptional solutions and want to make a real difference to local businesses, we d love to hear from you. Due to large volume of applications we cannot always contact all applicants. If you do not hear from us within 10 days please assume that you have been unsuccessful on this occasion.
This Commercial Finance Manager role is centred around leading a high-impact SAP S/4HANA transformation , acting as the key liaison between finance and technical teams. While commercial finance experience is valued, the priority is on candidates with strong systems and implementation expertise to drive process and reporting improvements. Client Details This is a globally recognised brand known for its bold identity and strong cultural heritage. With a dynamic presence in the drinks industry, the business is undergoing a major digital transformation to future-proof its operations. The London-based team is collaborative, fast-paced, and passionate about innovation - making it an exciting time to join. Description The key responsibilities of this SAP S/4HANA Implementation Specialist role will include: Lead finance workstreams within the SAP S/4HANA implementation , ensuring alignment with business requirements. Act as the bridge between finance and IT, translating operational needs into system functionality. Collaborate with cross-functional teams to design, test, and roll out new processes and reporting tools. Support change management and training across finance teams. Provide commercial insight and analysis to support business decision-making during and post-implementation. Drive continuous improvement in financial systems and reporting capabilities. Profile The successful SAP S/4HANA Implementation Specialist will have: Qualified accountant - ACA, ACCA, CIMA or equivalent accountancy qualification (preferred). Proven experience in SAP S/4HANA implementation or transformation projects. Strong understanding of finance processes and systems architecture. Commercially astute, with the ability to interpret data and influence stakeholders. Excellent communication and project management skills. Experience in FMCG, retail, or consumer goods is highly desirable. Job Offer The successful SAP S/4HANA Implementation Specialist will receive: A competitive annual salary of up to £80,000 per annum Hybrid working and flexible hours pattern Discretionary bonus Supportive work culture and environment
Sep 14, 2025
Full time
This Commercial Finance Manager role is centred around leading a high-impact SAP S/4HANA transformation , acting as the key liaison between finance and technical teams. While commercial finance experience is valued, the priority is on candidates with strong systems and implementation expertise to drive process and reporting improvements. Client Details This is a globally recognised brand known for its bold identity and strong cultural heritage. With a dynamic presence in the drinks industry, the business is undergoing a major digital transformation to future-proof its operations. The London-based team is collaborative, fast-paced, and passionate about innovation - making it an exciting time to join. Description The key responsibilities of this SAP S/4HANA Implementation Specialist role will include: Lead finance workstreams within the SAP S/4HANA implementation , ensuring alignment with business requirements. Act as the bridge between finance and IT, translating operational needs into system functionality. Collaborate with cross-functional teams to design, test, and roll out new processes and reporting tools. Support change management and training across finance teams. Provide commercial insight and analysis to support business decision-making during and post-implementation. Drive continuous improvement in financial systems and reporting capabilities. Profile The successful SAP S/4HANA Implementation Specialist will have: Qualified accountant - ACA, ACCA, CIMA or equivalent accountancy qualification (preferred). Proven experience in SAP S/4HANA implementation or transformation projects. Strong understanding of finance processes and systems architecture. Commercially astute, with the ability to interpret data and influence stakeholders. Excellent communication and project management skills. Experience in FMCG, retail, or consumer goods is highly desirable. Job Offer The successful SAP S/4HANA Implementation Specialist will receive: A competitive annual salary of up to £80,000 per annum Hybrid working and flexible hours pattern Discretionary bonus Supportive work culture and environment
Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work. Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed. If you're ready to grow your career and help businesses grow better and faster, you'll fit right in. Description As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham. You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team. The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment. The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home. Profile As the successful candidate for the Software Support Delivery Manager role, you will have the following experience: You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges. Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale. When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it. You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly. You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum. You lead with transparency, fairness and empathy, and people trust you because of it. Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most. Job Offer Starting salary of 55,000 - 60,000 per annum. Hybrid working model, with 3 days in the office and 2 remote. Private medical and dental insurance. Private pension. Health & Wellness programmes. Career & Personal Development programmes. + More.
Sep 14, 2025
Full time
Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work. Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed. If you're ready to grow your career and help businesses grow better and faster, you'll fit right in. Description As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham. You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team. The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment. The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home. Profile As the successful candidate for the Software Support Delivery Manager role, you will have the following experience: You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges. Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale. When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it. You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly. You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum. You lead with transparency, fairness and empathy, and people trust you because of it. Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most. Job Offer Starting salary of 55,000 - 60,000 per annum. Hybrid working model, with 3 days in the office and 2 remote. Private medical and dental insurance. Private pension. Health & Wellness programmes. Career & Personal Development programmes. + More.
VMware Cloud Foundation (VCF) Architect 3 Month Contract £500-600 p/day Remote We're looking for a VMware Cloud Foundation Architect to lead the design of a multi-site VCF 9.x environment. This role will cover core platform architecture, BC/DR integration, upgrades from existing VCF deployments, and operational knowledge transfer. Location: Remote (occasional onsite in Basingstoke) Contract: 3-months (OIR35) Rate: £500-600 p/day Start date: ASAP Key Responsibilities: Design and document multi-site VCF 9.x architectures (management and workload domains). Lead workshops with stakeholders and define integration across vSphere, vSAN, NSX, Aria Ops, Fleet Manager, and SDDC Manager. Incorporate BC/DR and survivability into all aspects of design. Deliver simplified operational models and scale-out designs for remote sites. Perform health checks and recommend upgrade paths from existing VCF 5.x environments. Provide workshops and knowledge transfer on VCF Operations (Ops, Logs, Networks). Skills: Extensive experience in VCF or SDDC design and delivery Strong knowledge of vSphere, vSAN, NSX, Aria Ops, and SDDC Manager. Proven track record in multi-site and BC/DR architectures. Ability to run workshops and clearly communicate design decisions. Desired: VMware Certified Design Expert (VCDX) or equivalent senior-level certification. Experience with Aria Ops custom dashboards. Familiarity with physical networking and handoffs to fabric teams. If this sounds like you, apply now for immediate consideration. Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work in the specified work location . Some occasional travel maybe required. Only successful candidates will be contacted. EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Sep 14, 2025
Full time
VMware Cloud Foundation (VCF) Architect 3 Month Contract £500-600 p/day Remote We're looking for a VMware Cloud Foundation Architect to lead the design of a multi-site VCF 9.x environment. This role will cover core platform architecture, BC/DR integration, upgrades from existing VCF deployments, and operational knowledge transfer. Location: Remote (occasional onsite in Basingstoke) Contract: 3-months (OIR35) Rate: £500-600 p/day Start date: ASAP Key Responsibilities: Design and document multi-site VCF 9.x architectures (management and workload domains). Lead workshops with stakeholders and define integration across vSphere, vSAN, NSX, Aria Ops, Fleet Manager, and SDDC Manager. Incorporate BC/DR and survivability into all aspects of design. Deliver simplified operational models and scale-out designs for remote sites. Perform health checks and recommend upgrade paths from existing VCF 5.x environments. Provide workshops and knowledge transfer on VCF Operations (Ops, Logs, Networks). Skills: Extensive experience in VCF or SDDC design and delivery Strong knowledge of vSphere, vSAN, NSX, Aria Ops, and SDDC Manager. Proven track record in multi-site and BC/DR architectures. Ability to run workshops and clearly communicate design decisions. Desired: VMware Certified Design Expert (VCDX) or equivalent senior-level certification. Experience with Aria Ops custom dashboards. Familiarity with physical networking and handoffs to fabric teams. If this sounds like you, apply now for immediate consideration. Candidates will be required to go through background checks before commencing contract. Must be eligible to live and work in the specified work location . Some occasional travel maybe required. Only successful candidates will be contacted. EQUAL OPPORTUNITIES Our client is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified Oscar Associates (UK) Limited is acting as an Employment Business in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Role Title: Business Development Manager - Freight & Logistics Client: Global Freight Forwarder Location: Remote (Regional - South) Reporting Line: Commercial Director Loom Talent are actively supporting a top Logistics business with the appointment of a Business Development Manager - Freight & Logistics for its Freight Forwarding team. Due to aggressive plans for increasing market share they have multiple opportunities for experienced and motivated sales professionals. Client Overview Our client offers global transportation, warehousing, and supply chain solutions across the world, operating in over 100 countries and is recognised as a leader in its field. Role Overview Business Development Manager - Freight & Logistics will play a pivotal role in driving the profitability of the UK business. You will identify, oversee and manage opportunities to increase profitability while fostering a collaborative relationship with internal teams and resources. Role and responsibilities: Identify and unlock new business growth opportunities by building a dynamic contact list in your designated territory. Drive sales success through proactive outreach-cold calls, telemarketing, and strategic written communication-to generate fresh leads. Be the go-to expert for customers, offering solutions across transportation, pricing, and service contracts that add real value. Build strong relationships by staying in regular contact with customers, attending review meetings, and spearheading process improvements. Ensure customer satisfaction by addressing concerns swiftly and professionally, turning challenges into opportunities. Take on special projects and additional responsibilities that showcase your initiative and contribute to business innovation What you will do: Drive strategic growth by supporting and ensuring successful completion of key account reviews. Deliver impactful results directly to the Country Director, taking the lead on customer negotiations. Collaborate cross-functionally with Operations and other teams to meet and exceed profitability goals. What You Bring: Relevant experience in the Logistics, Freight Forwarding or Supply Chain Sector. A track record in Sales or Business Development with the ability to demonstrate self-generated growth. Familiarity with optimization tools and a forward thinking and open mind-set. An energetic and positive approach to your work with a willingness to step outside of your comfort zone occasionally Salary & Benefits Highly competitive base salary + excellent commission + Car allowance and expenses Fantastic opportunity for further growth and progression within the business
Sep 14, 2025
Full time
Role Title: Business Development Manager - Freight & Logistics Client: Global Freight Forwarder Location: Remote (Regional - South) Reporting Line: Commercial Director Loom Talent are actively supporting a top Logistics business with the appointment of a Business Development Manager - Freight & Logistics for its Freight Forwarding team. Due to aggressive plans for increasing market share they have multiple opportunities for experienced and motivated sales professionals. Client Overview Our client offers global transportation, warehousing, and supply chain solutions across the world, operating in over 100 countries and is recognised as a leader in its field. Role Overview Business Development Manager - Freight & Logistics will play a pivotal role in driving the profitability of the UK business. You will identify, oversee and manage opportunities to increase profitability while fostering a collaborative relationship with internal teams and resources. Role and responsibilities: Identify and unlock new business growth opportunities by building a dynamic contact list in your designated territory. Drive sales success through proactive outreach-cold calls, telemarketing, and strategic written communication-to generate fresh leads. Be the go-to expert for customers, offering solutions across transportation, pricing, and service contracts that add real value. Build strong relationships by staying in regular contact with customers, attending review meetings, and spearheading process improvements. Ensure customer satisfaction by addressing concerns swiftly and professionally, turning challenges into opportunities. Take on special projects and additional responsibilities that showcase your initiative and contribute to business innovation What you will do: Drive strategic growth by supporting and ensuring successful completion of key account reviews. Deliver impactful results directly to the Country Director, taking the lead on customer negotiations. Collaborate cross-functionally with Operations and other teams to meet and exceed profitability goals. What You Bring: Relevant experience in the Logistics, Freight Forwarding or Supply Chain Sector. A track record in Sales or Business Development with the ability to demonstrate self-generated growth. Familiarity with optimization tools and a forward thinking and open mind-set. An energetic and positive approach to your work with a willingness to step outside of your comfort zone occasionally Salary & Benefits Highly competitive base salary + excellent commission + Car allowance and expenses Fantastic opportunity for further growth and progression within the business
Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work. Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed. If you're ready to grow your career and help businesses grow better and faster, you'll fit right in. Description As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham. You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team. The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment. The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home. Profile As the successful candidate for the Software Support Delivery Manager role, you will have the following experience: You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges. Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale. When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it. You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly. You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum. You lead with transparency, fairness and empathy, and people trust you because of it. Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most. Job Offer Starting salary of £55,000 - £60,000 per annum. Hybrid working model, with 3 days in the office and 2 remote. Private medical and dental insurance. Private pension. Health & Wellness programmes. Career & Personal Development programmes. + More.
Sep 14, 2025
Full time
Michael Page is proud to be partnering with a global technology company that has been helping clients grow smarter for over 20 years, driven by a culture that values people, progress, and purpose. They're now looking for a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through this, they have fostered a culture that values both personal and professional growth, and they're proud to be recognised as a Great Place to Work. Flexibility and work/life balance aren't just perks when you join, they're a fundamental part of how they work and succeed. If you're ready to grow your career and help businesses grow better and faster, you'll fit right in. Description As the Software Support Delivery Manager, you'll be a people-first leader, managing a UK-based Application Support team in Birmingham. You'll be responsible for ensuring smooth daily operations, keeping performance on track, and creating a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer escalations where necessary, and incidents with clarity and professionalism, whilst improving processes, documentation, and service consistency across the team. The company are international, so you will also collaborate with global support leaders to ensure smooth handoffs and alignment. The role follows a hybrid model, with three days a week in the Birmingham office, and two days free to work from home. Profile As the successful candidate for the Software Support Delivery Manager role, you will have the following experience: You've led customer-facing support or service delivery teams for 5+ years, and you know how to bring out the best in people, whether you're managing day-to-day operations or coaching through challenges. Your background is rooted in B2B customer service, and while you might not be a technical expert, you understand what great service looks like and how to deliver it at scale. When things get tough, like major incidents or high-stakes escalations, you're the calm in the storm. You know how to communicate clearly, keep customers informed, and guide your team through it. You're familiar with support tools and CRM systems, and you know how to use them to keep things running smoothly. You bring structure to chaos. Whether it's implementing better processes or helping your team navigate change, you're someone who creates clarity and momentum. You lead with transparency, fairness and empathy, and people trust you because of it. Bonus points if you've worked with ITIL or other service management practices, but it's your practical experience and leadership that matter most. Job Offer Starting salary of £55,000 - £60,000 per annum. Hybrid working model, with 3 days in the office and 2 remote. Private medical and dental insurance. Private pension. Health & Wellness programmes. Career & Personal Development programmes. + More.
Role: Software Engineering LeadSalary: circa £90,000 to £110,000 per annum, depending on experience and INCREDIBLE benefitsLocation: fully remote - UK residents only An opportunity has arisen to join a secure and forward-thinking tech business as a Software Engineering Lead. This is an exciting chance to shape the future of intelligent networking alongside a highly skilled, diverse and interesting team of experts that value transparent communication, trust, and continuous learning. The competitive benefits package is tailored to support your wellbeing and career growth, including remote-first flexibility, 30 days annual leave plus bank holidays, a generous pension, healthcare, life assurance, personal development allowance and much more! This is a full-time permanent position, paying between circa £90,000 - £110,000 per annum, depending on experience. This Software Engineering Lead position is fully remote, open to UK residents only. Qualifications & Skills required: 5+ years of software development experience, including 2+ years in a technical leadership role. Strong grasp of network autonomy concepts, business process management, and software architecture. Experience building SaaS products with a focus on user experience. Proficiency in modern programming languages (e.g. Go, Python, JavaScript/TypeScript). Solid understanding of DevOps, CI/CD, infrastructure as code, and cloud platforms. Excellent communication skills and a passion for mentoring others. Experience with microservices, event-driven systems, and containerisation (Docker, Kubernetes) - DESIRABLE Background in product management or user-centred design - DESIRABLE Familiarity with performance optimisation and data modelling - DESIRABLE What you'd be doing: Leading the design and delivery of a cutting-edge product focussed on improving network operations. Defining technical architecture and coding standards to ensure scalability, performance, and maintainability. Mentoring and managing a talented team of engineers, fostering a culture of innovation and collaboration. Driving product strategy in partnership with product managers and stakeholders. Continuously improving agile processes and development workflows. Managing technical debt and ensuring robust quality assurance through automated testing. Researching emerging technologies and integrating them into platform capabilities. Benefits : 30 days annual leave plus bank holidays Competitive salary with performance bonus and annual pay reviews Private healthcare and dental coverage £1500 annual personal development allowance Enhanced maternity and paternity pay Generous pension scheme with employer matching contributions and even more If you're interested we'd love to hear from you - please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Developer, Software Engineer, Programmer, Golang, Go Programming, Go Lang, Go, Go Language, Python, JavaScript, TypeScript, SaaS, Software as a service Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Sep 14, 2025
Full time
Role: Software Engineering LeadSalary: circa £90,000 to £110,000 per annum, depending on experience and INCREDIBLE benefitsLocation: fully remote - UK residents only An opportunity has arisen to join a secure and forward-thinking tech business as a Software Engineering Lead. This is an exciting chance to shape the future of intelligent networking alongside a highly skilled, diverse and interesting team of experts that value transparent communication, trust, and continuous learning. The competitive benefits package is tailored to support your wellbeing and career growth, including remote-first flexibility, 30 days annual leave plus bank holidays, a generous pension, healthcare, life assurance, personal development allowance and much more! This is a full-time permanent position, paying between circa £90,000 - £110,000 per annum, depending on experience. This Software Engineering Lead position is fully remote, open to UK residents only. Qualifications & Skills required: 5+ years of software development experience, including 2+ years in a technical leadership role. Strong grasp of network autonomy concepts, business process management, and software architecture. Experience building SaaS products with a focus on user experience. Proficiency in modern programming languages (e.g. Go, Python, JavaScript/TypeScript). Solid understanding of DevOps, CI/CD, infrastructure as code, and cloud platforms. Excellent communication skills and a passion for mentoring others. Experience with microservices, event-driven systems, and containerisation (Docker, Kubernetes) - DESIRABLE Background in product management or user-centred design - DESIRABLE Familiarity with performance optimisation and data modelling - DESIRABLE What you'd be doing: Leading the design and delivery of a cutting-edge product focussed on improving network operations. Defining technical architecture and coding standards to ensure scalability, performance, and maintainability. Mentoring and managing a talented team of engineers, fostering a culture of innovation and collaboration. Driving product strategy in partnership with product managers and stakeholders. Continuously improving agile processes and development workflows. Managing technical debt and ensuring robust quality assurance through automated testing. Researching emerging technologies and integrating them into platform capabilities. Benefits : 30 days annual leave plus bank holidays Competitive salary with performance bonus and annual pay reviews Private healthcare and dental coverage £1500 annual personal development allowance Enhanced maternity and paternity pay Generous pension scheme with employer matching contributions and even more If you're interested we'd love to hear from you - please Apply Now and send a CV for quick review. Should you require reasonable adjustments at any point during the recruitment process or if there is a better way for us to communicate, please do let us know. Developer, Software Engineer, Programmer, Golang, Go Programming, Go Lang, Go, Go Language, Python, JavaScript, TypeScript, SaaS, Software as a service Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp's information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations - in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Sep 14, 2025
Full time
Imperial Recruitment Group are delighted to announce that we are working in partnership with Sembcorp Energy UK who are recruiting for an IT-OT Security Specialist on a permanent basis. Salary: Competitive Contract Type: Permanent Location: Wilton International Hours: Full Time Job Purpose This role works alongside the Cyber and Security Manager, coordinating with the ITSM team, to help embrace the development of a Cyber Resilience and Secure by design system. The ultimate goal is to build a unified team capable of performing all tasks in conjunction with the ITSM (NOC Manager) and Cyber and Security Manager (SOC Manager) to enable and underpin critical business services. This role is part of an out of hours support rota. Responsibilities: Accountable for the execution of Sembcorp's information security program thereby keeping IT (Information Technology) and OT (Operational Technology) assets safe from internal and external threats. Accountable for ensuring the confidentiality, integrity, and availability of company information resources by implementing and maintaining security controls, performing comprehensive security incident response, engaging in proactive threat assessment, mitigation planning, incident trend analysis, and security architecture review. Accountable for gap analysis and regular audits of OT environments to ensure compliance with company security requirements and industry security standards. Accountable for complex and speedy troubleshooting to minimise any network security threats to the company. Provide 2nd line IT support when and where required. IT Security Incident Management Coordinate and carry out the security incident management lifecycle including preparation, detection and analysis, containment, eradication and recovery. Coordinate incident handling and contingency planning activities. Incorporate lessons learned from ongoing incident handling activities into incident response procedures, training, and testing and implement resulting changes accordingly. Manage escalations - in or out of normal business hours liaising with global internal and external service providers. Security Operations Daily support and security auditing of the firewall landscape. Support and audit remote access to internal company resources. Create and implement network hardening guidelines and procedures Maintain current awareness of technology trends, and act as a valued Subject Matter Expert in selecting and designing new solutions. Knowledge & Experience: Experience in managing: Windows 10, Microsoft Office 365 (SharePoint and Exchange Online in particular), Active Directory Good knowledge of GPO deployment and configuration Understanding of Firewall technologies Ability to troubleshoot IT related issues Understanding of industrial control systems HMI/SCADA Understanding of industrial control systems communication protocols Networking knowledge covering LAN/VLAN/WAN technologies A sound range of IT/OT skills, which need to be kept up to date in line with IT/OT developments in the business. Demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision Understand NIST Understand ISO 27001 Cyber Resilience Disaster Recovery For more information on this opportunity please feel free to contact Imperial Recruitment Group. Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process.
Location: SloughFull-time, Permanent. Salary £38k-£42k Are you an experienced Business Analyst with a strong track record of delivering high-quality IT change? Do you thrive on working with stakeholders to improve processes, enhance systems, and contribute to impactful transformation projects? We're recruiting for an established and growing organisation undergoing significant digital evolution. This is an exciting opportunity to join a collaborative and forward-thinking IT Change Team, where your skills will directly influence the performance and direction of business-critical applications. The Role As an IT Business Analyst, you'll work closely with stakeholders and subject matter experts to identify, document, and deliver system and process enhancements. Reporting to the IT Business Solutions Manager, you'll play a key role in defining requirements, analysing current and future state processes, and ensuring successful implementation of IT change. Key responsibilities include: Leading workshops and interviews to gather and validate business and system requirements Documenting functional specifications, user stories, use cases, and business process flows Creating and maintaining accurate business requirements documents (BRDs) throughout the lifecycle of each project Collaborating with business users, testers, developers, and project managers to ensure alignment and delivery Supporting user acceptance testing (UAT) and test planning Assessing the impact of change on systems and operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You'll be expected to bring both technical knowledge and a people-focused approach to stakeholder engagement, always aiming for clear communication and high-quality outcomes. About You We're looking for a self-motivated and detail-oriented individual with excellent communication skills and a passion for problem-solving. To be successful in this role, you should have: A degree in Computer Science, Business Administration, or a related field Proven experience in a Business Analyst role within an IT or systems environment Strong knowledge of business analysis tools, documentation, and methodologies Familiarity with both Agile and traditional SDLC delivery models Excellent stakeholder management and interpersonal skills Strong analytical and critical thinking abilities Proficiency with Microsoft Office, JIRA, Confluence or similar platforms Ability to manage multiple priorities and meet deadlines A proactive, adaptable, and collaborative approach to work Experience supporting ITIL-based processes and involvement in process improvement or release/change management projects will be an advantage. The Offer Full-time, permanent role based in Slough Salary £38k-£42k (depending on experience) Engaging and collaborative IT Change environment Exposure to a wide range of business functions and technologies Real ownership of your projects and deliverables Career development opportunities within a growing function Supportive leadership and a strong focus on professional development This is an excellent opportunity to make a real impact as part of a professional, agile, and business-aligned IT Change team. Apply Now If you're an experienced Business Analyst ready to take on your next challenge in a fast-paced and supportive environment, we'd love to hear from you. Apply today with your CV. Shortlisting is ongoing, and interviews will be arranged promptly.
Sep 13, 2025
Full time
Location: SloughFull-time, Permanent. Salary £38k-£42k Are you an experienced Business Analyst with a strong track record of delivering high-quality IT change? Do you thrive on working with stakeholders to improve processes, enhance systems, and contribute to impactful transformation projects? We're recruiting for an established and growing organisation undergoing significant digital evolution. This is an exciting opportunity to join a collaborative and forward-thinking IT Change Team, where your skills will directly influence the performance and direction of business-critical applications. The Role As an IT Business Analyst, you'll work closely with stakeholders and subject matter experts to identify, document, and deliver system and process enhancements. Reporting to the IT Business Solutions Manager, you'll play a key role in defining requirements, analysing current and future state processes, and ensuring successful implementation of IT change. Key responsibilities include: Leading workshops and interviews to gather and validate business and system requirements Documenting functional specifications, user stories, use cases, and business process flows Creating and maintaining accurate business requirements documents (BRDs) throughout the lifecycle of each project Collaborating with business users, testers, developers, and project managers to ensure alignment and delivery Supporting user acceptance testing (UAT) and test planning Assessing the impact of change on systems and operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You'll be expected to bring both technical knowledge and a people-focused approach to stakeholder engagement, always aiming for clear communication and high-quality outcomes. About You We're looking for a self-motivated and detail-oriented individual with excellent communication skills and a passion for problem-solving. To be successful in this role, you should have: A degree in Computer Science, Business Administration, or a related field Proven experience in a Business Analyst role within an IT or systems environment Strong knowledge of business analysis tools, documentation, and methodologies Familiarity with both Agile and traditional SDLC delivery models Excellent stakeholder management and interpersonal skills Strong analytical and critical thinking abilities Proficiency with Microsoft Office, JIRA, Confluence or similar platforms Ability to manage multiple priorities and meet deadlines A proactive, adaptable, and collaborative approach to work Experience supporting ITIL-based processes and involvement in process improvement or release/change management projects will be an advantage. The Offer Full-time, permanent role based in Slough Salary £38k-£42k (depending on experience) Engaging and collaborative IT Change environment Exposure to a wide range of business functions and technologies Real ownership of your projects and deliverables Career development opportunities within a growing function Supportive leadership and a strong focus on professional development This is an excellent opportunity to make a real impact as part of a professional, agile, and business-aligned IT Change team. Apply Now If you're an experienced Business Analyst ready to take on your next challenge in a fast-paced and supportive environment, we'd love to hear from you. Apply today with your CV. Shortlisting is ongoing, and interviews will be arranged promptly.
Job Description The Technical Project Manager will be responsible for leading the delivery of multiple project types including FEED, Detailed Design (DD), Engineering Design and Procurement (E&P) and Engineering design, Procurement and Construction (EPC). This role will also interact with multiple contractors, requiring a great degree of self and time management. The Project Manager provides leadership and coordination to either a large complex project or a portfolio of projects The successful candidate will have the ability to lead a complex multi discipline team and communicate effectively with all internal and external stakeholders. The candidate will require high levels of drive and motivation, and the ability to prioritise their workload efficiently, which will be crucial to succeeding in this role. As a Project Manager you will ensure that projects are delivered safely within the given timescales and budgets, and to the required quality, whilst identifying, managing, and mitigating risk. As a Technical Project Manager you wil be responsible for the engineering management and coordination of multi-discipline engineering teams to produce safe-by-design, sustainable, digitally enabled, cost-effective, compliant and technically sound outcomes. The role is based at the Costain Manchester Office with an expectation of office-based working for up to three days per week - our informal dynamic working policy allows all employees to discuss and agree flexibility to where, when and how they work based on individual preferences and subject to role, client, business and team requirements. Short-term/notice travel to company, supplier or client offices or sites for business purposes may be required Responsibilities Responsibility for Project Delivery across the full Project Lifecycle through Engineering, Procurement, construction and commissioning Full control of project budget and schedule including cashflow and change management. Identify and manage specifically those areas that represent significant risk to the Project. Co-ordination of multi-disciplinary teams required to delivery complex EPC Energy Projects Coordination of multi-disciplinary engineering teams to deliver designs which are safe-by-design, sustainable, digitally enabled, cost-effective, compliant and technically sound. Co-ordination of the engineering and design interfaces between Costain and other project partners / supply chain partners Ensuring all disciplines fully understand the detailed scope, basis of design, budget and programme requirements of the project Providing a commercial focus with a high level of challenge on project scope and protecting against uncontrolled scope creep Ensuring that key project and programme risks are identified early, and mitigated where possible, with issues and blockers escalated immediately Ensuring all services comply fully with Client & Costain governance processes, standards and obtaining necessary approvals Lead by example, displaying the Company's values and behaviours, and commitment to the highest standards of safe and ethical behaviour, to ensure safe and reliable operations and client satisfaction. Contractual communications, progress meetings, risk reduction meetings, cost reports and running / closing out contract actions Regularly reporting to senior operational management on the performance of the delivery for the project Ensuring that all resource requirements are identified and effectively utilised to allow execution of projects in accordance with the project requirements and targeting for maximum productivity and efficiency. Management of all interfaces between Costain and other project partners / supply chain partners Working closely with the procurement and sub-contract supply chain to ensure that all contract and delivery documentation is in place for the projects to progress into the construction phase and to ensure mechanical completion and handover is delivered to the right quality and to schedule. Ability to Work in a highly regulated environment Other duties as deemed necessary to facilitate successful Project delivery. Responsibility for Project Delivery across the full Project Lifecycle through Engineering, Procurement, construction and commissioning Qualifications Minimum of 10 years experience in leading delivery of complex FEED and EPC projects in a highly regulated environment within the Energy/ Oil and Gas Sector. Extensive experience in coordinating multi-discipline teams the various stages of the project life cycle on major contracts in the Energy or similar process industry sectors Thorough knowledge of the major project delivery process from work winning to project handover Knowledge and understanding of UK technical and regulatory standards and global best practice. Strong process safety, quality and environmental leadership focus. Knowledge of CDM regulations. Extensive knowledge and understanding of Project Controls, including Schedule, Cost, Risk and Change Management. Collaborative, innovative and agile. Experienced customer facing capability with an ability to develop and influence relationships Proven team working and people management skills. Good stakeholder and Client management skills Client and customer focused and able to demonstrate evidence of successful collaboration. High levels of self-motivation and drive Degree qualified or equivalent (NVQ/QBE) with an engineering background. About Us Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview. A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website:
Sep 13, 2025
Full time
Job Description The Technical Project Manager will be responsible for leading the delivery of multiple project types including FEED, Detailed Design (DD), Engineering Design and Procurement (E&P) and Engineering design, Procurement and Construction (EPC). This role will also interact with multiple contractors, requiring a great degree of self and time management. The Project Manager provides leadership and coordination to either a large complex project or a portfolio of projects The successful candidate will have the ability to lead a complex multi discipline team and communicate effectively with all internal and external stakeholders. The candidate will require high levels of drive and motivation, and the ability to prioritise their workload efficiently, which will be crucial to succeeding in this role. As a Project Manager you will ensure that projects are delivered safely within the given timescales and budgets, and to the required quality, whilst identifying, managing, and mitigating risk. As a Technical Project Manager you wil be responsible for the engineering management and coordination of multi-discipline engineering teams to produce safe-by-design, sustainable, digitally enabled, cost-effective, compliant and technically sound outcomes. The role is based at the Costain Manchester Office with an expectation of office-based working for up to three days per week - our informal dynamic working policy allows all employees to discuss and agree flexibility to where, when and how they work based on individual preferences and subject to role, client, business and team requirements. Short-term/notice travel to company, supplier or client offices or sites for business purposes may be required Responsibilities Responsibility for Project Delivery across the full Project Lifecycle through Engineering, Procurement, construction and commissioning Full control of project budget and schedule including cashflow and change management. Identify and manage specifically those areas that represent significant risk to the Project. Co-ordination of multi-disciplinary teams required to delivery complex EPC Energy Projects Coordination of multi-disciplinary engineering teams to deliver designs which are safe-by-design, sustainable, digitally enabled, cost-effective, compliant and technically sound. Co-ordination of the engineering and design interfaces between Costain and other project partners / supply chain partners Ensuring all disciplines fully understand the detailed scope, basis of design, budget and programme requirements of the project Providing a commercial focus with a high level of challenge on project scope and protecting against uncontrolled scope creep Ensuring that key project and programme risks are identified early, and mitigated where possible, with issues and blockers escalated immediately Ensuring all services comply fully with Client & Costain governance processes, standards and obtaining necessary approvals Lead by example, displaying the Company's values and behaviours, and commitment to the highest standards of safe and ethical behaviour, to ensure safe and reliable operations and client satisfaction. Contractual communications, progress meetings, risk reduction meetings, cost reports and running / closing out contract actions Regularly reporting to senior operational management on the performance of the delivery for the project Ensuring that all resource requirements are identified and effectively utilised to allow execution of projects in accordance with the project requirements and targeting for maximum productivity and efficiency. Management of all interfaces between Costain and other project partners / supply chain partners Working closely with the procurement and sub-contract supply chain to ensure that all contract and delivery documentation is in place for the projects to progress into the construction phase and to ensure mechanical completion and handover is delivered to the right quality and to schedule. Ability to Work in a highly regulated environment Other duties as deemed necessary to facilitate successful Project delivery. Responsibility for Project Delivery across the full Project Lifecycle through Engineering, Procurement, construction and commissioning Qualifications Minimum of 10 years experience in leading delivery of complex FEED and EPC projects in a highly regulated environment within the Energy/ Oil and Gas Sector. Extensive experience in coordinating multi-discipline teams the various stages of the project life cycle on major contracts in the Energy or similar process industry sectors Thorough knowledge of the major project delivery process from work winning to project handover Knowledge and understanding of UK technical and regulatory standards and global best practice. Strong process safety, quality and environmental leadership focus. Knowledge of CDM regulations. Extensive knowledge and understanding of Project Controls, including Schedule, Cost, Risk and Change Management. Collaborative, innovative and agile. Experienced customer facing capability with an ability to develop and influence relationships Proven team working and people management skills. Good stakeholder and Client management skills Client and customer focused and able to demonstrate evidence of successful collaboration. High levels of self-motivation and drive Degree qualified or equivalent (NVQ/QBE) with an engineering background. About Us Costain helps to improve people's lives with integrated, leading edge, smart infrastructure solutions across the UK's energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK's leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do. Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase. We do share individual feedback following an interview. A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to the Disability Confident website:
A leading investment management organisation in London City is seeking a Senior Delivery Manager for an initial 6 month contract to shape and support a high-performing engineering team and ensure that business value is delivered through effective coaching, facilitation, and planning. As the central orchestrator of multiple delivery streams, you will be instrumental in managing dependencies, prioritising work across product backlogs, and aligning team efforts with strategic objectives. What you'll do: As a Senior Delivery Manager you will play an integral part in creating an environment where engineering delivery teams excel. Your day-to-day activities will involve close collaboration with senior stakeholders to interpret strategic goals into actionable plans. You will facilitate design sprints and guide engineering teams through high-level solution design processes. By overseeing feature estimation sessions and developing robust governance frameworks, you will ensure projects are well-resourced and structured for success. Your ability to create clarity around business priorities will keep both development teams and business units focused on shared objectives. Managing complex programmes through a scrum of scrums approach will require you to implement effective team structures while promoting best practices in agile delivery. You will also serve as a mentor for Scrum Masters and Product Owners-removing obstacles, encouraging self-organisation, and championing continuous improvement initiatives. In addition to these responsibilities, you will lead employee management efforts within your remit by upholding group policies designed to optimise performance. Your collaborative spirit will be essential as you work alongside Product Owners to emphasise the value of incremental releases and technical excellence. Engage with senior stakeholders to understand strategic direction and facilitate design sprints while producing high-level solution designs alongside engineering teams to deliver on organisational vision. Facilitate high-level feature estimation sessions with delivery teams, producing comprehensive plans, resource requirements, and governance structures to ensure successful project execution. Create a clear vision mapped to business values and strategies, ensuring that priority items are addressed promptly and that both business and development teams remain aligned with the strategic roadmap. Manage and facilitate a scrum of scrums framework across larger programmes of work by implementing effective team structures, governance models, and agreed ways of working. Take responsibility for features delivered by ensuring each release provides measurable business value while maintaining quality standards for software handed over to Site Reliability Engineers. Act as an escalation point for Scrum Masters, adopting a coaching approach to encourage self-organisation and best practices among scrum masters and product owners while fostering continuous improvement. Collaborate closely with Product Owners to communicate the importance of minimal viable products, regular releases, and addressing technical debt within development cycles. Lead all aspects related to employee management within your area of responsibility by applying consistent management discretion in line with group policies and procedures to maximise performance outcomes. What you bring: To excel as a Senior Delivery Manager in this highly respected investment management setting, you will bring substantial experience guiding technology delivery teams through complex projects using agile methodologies. Your background should include exposure to asset management or financial services environments where understanding institutional fund operations is beneficial. You will have honed your skills facilitating agile ceremonies-such as sprint planning, retrospectives, and scrum of scrums-while providing mentorship that encourages growth among team members. Familiarity with tools like Jira is important for tracking progress transparently across multiple initiatives. Your ability to collaborate effectively with developers, subject matter experts, Product Owners, and other stakeholders ensures everyone remains aligned on priorities. A graduate-level education or equivalent practical experience underpins your technical acumen; any additional certifications in agile practices further strengthen your profile. Above all else, your approachable communication style combined with a genuine desire to nurture high-performing teams sets you apart as someone who thrives in supportive leadership roles. Demonstrable experience as a Delivery Manager or similar role within technology-focused environments where facilitating agile ceremonies and coaching teams was central to your responsibilities. Proven track record of working effectively in asset management or financial services settings with an understanding of institutional fund management functions. Comprehensive knowledge of front-to-back trade lifecycle processes coupled with practical experience using agile work management tools such as Jira. Solid background in software development life cycle (SDLC) methodologies with hands-on experience delivering iterative solutions through agile frameworks. Ability to manage multiple initiatives simultaneously while maintaining transparency through collaborative engagement with developers and subject matter experts. Experience running retrospectives aimed at implementing continuous improvement strategies within development teams to enhance productivity. Excellent interpersonal skills demonstrated by your capacity to engage constructively with colleagues at all levels-including mentoring Engineering Delivery Managers-and fostering high-performing team cultures. Graduate calibre education ideally supported by a degree in technology or equivalent demonstrable experience; additional certifications such as Scrum Master or Agile qualifications are advantageous but not essential. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 13, 2025
Full time
A leading investment management organisation in London City is seeking a Senior Delivery Manager for an initial 6 month contract to shape and support a high-performing engineering team and ensure that business value is delivered through effective coaching, facilitation, and planning. As the central orchestrator of multiple delivery streams, you will be instrumental in managing dependencies, prioritising work across product backlogs, and aligning team efforts with strategic objectives. What you'll do: As a Senior Delivery Manager you will play an integral part in creating an environment where engineering delivery teams excel. Your day-to-day activities will involve close collaboration with senior stakeholders to interpret strategic goals into actionable plans. You will facilitate design sprints and guide engineering teams through high-level solution design processes. By overseeing feature estimation sessions and developing robust governance frameworks, you will ensure projects are well-resourced and structured for success. Your ability to create clarity around business priorities will keep both development teams and business units focused on shared objectives. Managing complex programmes through a scrum of scrums approach will require you to implement effective team structures while promoting best practices in agile delivery. You will also serve as a mentor for Scrum Masters and Product Owners-removing obstacles, encouraging self-organisation, and championing continuous improvement initiatives. In addition to these responsibilities, you will lead employee management efforts within your remit by upholding group policies designed to optimise performance. Your collaborative spirit will be essential as you work alongside Product Owners to emphasise the value of incremental releases and technical excellence. Engage with senior stakeholders to understand strategic direction and facilitate design sprints while producing high-level solution designs alongside engineering teams to deliver on organisational vision. Facilitate high-level feature estimation sessions with delivery teams, producing comprehensive plans, resource requirements, and governance structures to ensure successful project execution. Create a clear vision mapped to business values and strategies, ensuring that priority items are addressed promptly and that both business and development teams remain aligned with the strategic roadmap. Manage and facilitate a scrum of scrums framework across larger programmes of work by implementing effective team structures, governance models, and agreed ways of working. Take responsibility for features delivered by ensuring each release provides measurable business value while maintaining quality standards for software handed over to Site Reliability Engineers. Act as an escalation point for Scrum Masters, adopting a coaching approach to encourage self-organisation and best practices among scrum masters and product owners while fostering continuous improvement. Collaborate closely with Product Owners to communicate the importance of minimal viable products, regular releases, and addressing technical debt within development cycles. Lead all aspects related to employee management within your area of responsibility by applying consistent management discretion in line with group policies and procedures to maximise performance outcomes. What you bring: To excel as a Senior Delivery Manager in this highly respected investment management setting, you will bring substantial experience guiding technology delivery teams through complex projects using agile methodologies. Your background should include exposure to asset management or financial services environments where understanding institutional fund operations is beneficial. You will have honed your skills facilitating agile ceremonies-such as sprint planning, retrospectives, and scrum of scrums-while providing mentorship that encourages growth among team members. Familiarity with tools like Jira is important for tracking progress transparently across multiple initiatives. Your ability to collaborate effectively with developers, subject matter experts, Product Owners, and other stakeholders ensures everyone remains aligned on priorities. A graduate-level education or equivalent practical experience underpins your technical acumen; any additional certifications in agile practices further strengthen your profile. Above all else, your approachable communication style combined with a genuine desire to nurture high-performing teams sets you apart as someone who thrives in supportive leadership roles. Demonstrable experience as a Delivery Manager or similar role within technology-focused environments where facilitating agile ceremonies and coaching teams was central to your responsibilities. Proven track record of working effectively in asset management or financial services settings with an understanding of institutional fund management functions. Comprehensive knowledge of front-to-back trade lifecycle processes coupled with practical experience using agile work management tools such as Jira. Solid background in software development life cycle (SDLC) methodologies with hands-on experience delivering iterative solutions through agile frameworks. Ability to manage multiple initiatives simultaneously while maintaining transparency through collaborative engagement with developers and subject matter experts. Experience running retrospectives aimed at implementing continuous improvement strategies within development teams to enhance productivity. Excellent interpersonal skills demonstrated by your capacity to engage constructively with colleagues at all levels-including mentoring Engineering Delivery Managers-and fostering high-performing team cultures. Graduate calibre education ideally supported by a degree in technology or equivalent demonstrable experience; additional certifications such as Scrum Master or Agile qualifications are advantageous but not essential. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Our client's heat networks business designs, builds and operates low carbon heat networks across three UK cities: London, Bristol and Midlothian (just south of Edinburgh). Through these heat networks they deliver low carbon, reliable heating and hot water (and sometime cooling) to both business and residential buildings connected to their heat networks. They work with outsourced partners to deliver their day-to-day metering, billing and customer service (MBCS), out of hours (OOH) support and onsite maintenance and servicing of our assets. This role will sit in a central department of Customer Experience and Communications, reporting to the Customer Operations Manager. The role is focused on: Working with their regional Delivery and Operations teams and Asset Management team to ensure they are onboarding new buildings and customers to their heat network smoothly with all relevant back-office process completed on time; Supporting their out-sourced MBCS partner to ensure they can delivery excellent service and support to our customers. Being one of the first points of contact for their MBCS partner to escalate customer queries and fielding these or escalating upwards as appropriate. Collating and producing relevant reporting on key metrics and KPIs to allow effective oversight on performance of customer service and internal reporting requirements. Ensuring our out-sourced metering, billing and customer service provider and out of hours service providers are fulfilling its contractual duties to deliver excellent service, leading to excellent customer satisfaction. This role requires strong problem-solving skills, a customer-centric approach, proactiveness and the ability to collaborate with multiple departments to deliver effective solutions. Duties:- Ensuring new and retrofit building connections and end-user customers are onboarded on the CRM in a timely manner. Co-ordinate with regional teams and customer experience colleagues on onboarding of new sites and customers with our service partners and clients. Managing and ensuring that Heat Supply agreements are completed and uploaded on the CRM by the MBCS provider. Validation and collation of monthly customer reporting against service level agreements (SLAs) including Customer contact, compliance and Metering. Supporting on drafting and issuing of customer communications including; maintenance and outage communications, customer onboarding communications and complaints resolution communications. Supporting training to outsourced customer care team. Supporting implementation of service improvements as identified by customer experience colleagues Compilation of customer service data for both internal and external (e.g. Heat Trust and Ofgem) reporting. Engaging proactively with stakeholders both internally and externally. Planning and delivering customer engagement events alongside the customer experience team. Knowledge and Skills We are looking for an engaged and motivated individual who takes the initiative, can manage their own workload, and prioritise tasks accordingly. You will be proactive in your approach and will enjoy taking ownership of your role and able to engage quickly with people and build relationships. You will enjoy interacting and engaging with others. As this is a fast-paced and entrepreneurial team you will be comfortable working both in this kind of dynamic environment but also able to function in a large business with established processes and governance. You will have: Knowledge of a consumer services sector (utilities, communications., banking) and consumer protection regulation. Knowledge of metering & billing platforms. It would be desirable to have working knowledge of the district heating sector. Considerable working knowledge of customer relationship management (CRM) tools and high comfort level with digital technology Excellent verbal and written communication skills. Excellent organisational skills and ability to prioritise and manage conflicting deadlines to ensure priorities are delivered It is highly desirable to have strong Excel skills as the role will involve interrogating data. Empathy and a customer centric approach to service delivery. Approachable, helpful, and friendly personality that brings positivity to the work environment Qualifications and Experience 2-3 years-experience working within a consumer services sector (e.g. Utilities, communications, banking). Ability to manage multiple tasks in a fast-paced environment. Fast learner with great attention to detail and high level of accuracy. For more information on this excellent opportunity with our market leading renewable energy client, please contact the recruitment team or apply online & we will get back to you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Sep 13, 2025
Seasonal
Our client's heat networks business designs, builds and operates low carbon heat networks across three UK cities: London, Bristol and Midlothian (just south of Edinburgh). Through these heat networks they deliver low carbon, reliable heating and hot water (and sometime cooling) to both business and residential buildings connected to their heat networks. They work with outsourced partners to deliver their day-to-day metering, billing and customer service (MBCS), out of hours (OOH) support and onsite maintenance and servicing of our assets. This role will sit in a central department of Customer Experience and Communications, reporting to the Customer Operations Manager. The role is focused on: Working with their regional Delivery and Operations teams and Asset Management team to ensure they are onboarding new buildings and customers to their heat network smoothly with all relevant back-office process completed on time; Supporting their out-sourced MBCS partner to ensure they can delivery excellent service and support to our customers. Being one of the first points of contact for their MBCS partner to escalate customer queries and fielding these or escalating upwards as appropriate. Collating and producing relevant reporting on key metrics and KPIs to allow effective oversight on performance of customer service and internal reporting requirements. Ensuring our out-sourced metering, billing and customer service provider and out of hours service providers are fulfilling its contractual duties to deliver excellent service, leading to excellent customer satisfaction. This role requires strong problem-solving skills, a customer-centric approach, proactiveness and the ability to collaborate with multiple departments to deliver effective solutions. Duties:- Ensuring new and retrofit building connections and end-user customers are onboarded on the CRM in a timely manner. Co-ordinate with regional teams and customer experience colleagues on onboarding of new sites and customers with our service partners and clients. Managing and ensuring that Heat Supply agreements are completed and uploaded on the CRM by the MBCS provider. Validation and collation of monthly customer reporting against service level agreements (SLAs) including Customer contact, compliance and Metering. Supporting on drafting and issuing of customer communications including; maintenance and outage communications, customer onboarding communications and complaints resolution communications. Supporting training to outsourced customer care team. Supporting implementation of service improvements as identified by customer experience colleagues Compilation of customer service data for both internal and external (e.g. Heat Trust and Ofgem) reporting. Engaging proactively with stakeholders both internally and externally. Planning and delivering customer engagement events alongside the customer experience team. Knowledge and Skills We are looking for an engaged and motivated individual who takes the initiative, can manage their own workload, and prioritise tasks accordingly. You will be proactive in your approach and will enjoy taking ownership of your role and able to engage quickly with people and build relationships. You will enjoy interacting and engaging with others. As this is a fast-paced and entrepreneurial team you will be comfortable working both in this kind of dynamic environment but also able to function in a large business with established processes and governance. You will have: Knowledge of a consumer services sector (utilities, communications., banking) and consumer protection regulation. Knowledge of metering & billing platforms. It would be desirable to have working knowledge of the district heating sector. Considerable working knowledge of customer relationship management (CRM) tools and high comfort level with digital technology Excellent verbal and written communication skills. Excellent organisational skills and ability to prioritise and manage conflicting deadlines to ensure priorities are delivered It is highly desirable to have strong Excel skills as the role will involve interrogating data. Empathy and a customer centric approach to service delivery. Approachable, helpful, and friendly personality that brings positivity to the work environment Qualifications and Experience 2-3 years-experience working within a consumer services sector (e.g. Utilities, communications, banking). Ability to manage multiple tasks in a fast-paced environment. Fast learner with great attention to detail and high level of accuracy. For more information on this excellent opportunity with our market leading renewable energy client, please contact the recruitment team or apply online & we will get back to you. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters. Gi Group of companies includes Gi Group Holdings Recruitment Ltd, Gi Recruitment Ltd, Draefern Ltd, Excel Resourcing (Recruitment Consultants) Ltd, Gi Recruitment Ltd, INTOO (UK) Ltd, Marks Sattin (UK) Ltd, TACK TMI UK Ltd, TACK International Ltd, Grafton Professional Staffing Ltd, Encore Personnel Services Ltd, Gi Group Staffing Solutions Ltd and Gi Group Ireland Ltd. Gi Group Staffing Solutions Ltd are acting as an Employment Business in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
Business Development Manager - Pharmaceutical / Freight Forwarding & Contract Logistics Location: North West England (flexible, with travel) Package: £60,000 - £70,000 + car / allowance + commission + benefits Our client, a leading logistics provider with a strong freight forwarding capability and a specialist contract logistics arm, is seeking a talented Business Development Manager - Pharmaceutical specialist, to drive growth across the North of the UK. With a growing reputation in the pharmaceutical and life sciences sector, this is an exciting opportunity to join a business committed to compliance, innovation, and service excellence. The Role: This is a strategic new business position focused on expanding the client's footprint within pharma and healthcare supply chains. The successful candidate will be responsible for identifying, engaging, and securing new accounts while developing strong long-term relationships with senior stakeholders. Key Responsibilities: Develop new business within pharma, biotech, and healthcare logistics. Sell freight forwarding and GDP-compliant contract logistics solutions. Build and maintain relationships with key decision-makers. Collaborate with operations and solutions design teams to deliver tailored proposals. Stay abreast of market trends, competitor activity, and regulatory changes in pharma logistics. The Candidate: Proven business development track record as a Business Development Manager - Pharmaceutical within freight forwarding and/or logistics distribution and supply chain. Strong network and experience in the pharma and life sciences sector. Solid knowledge of GDP, temperature-controlled transport, and compliance requirements. Commercially astute, resilient, and able to engage at all levels. Based in the North West England with flexibility for regular travel.
Sep 13, 2025
Full time
Business Development Manager - Pharmaceutical / Freight Forwarding & Contract Logistics Location: North West England (flexible, with travel) Package: £60,000 - £70,000 + car / allowance + commission + benefits Our client, a leading logistics provider with a strong freight forwarding capability and a specialist contract logistics arm, is seeking a talented Business Development Manager - Pharmaceutical specialist, to drive growth across the North of the UK. With a growing reputation in the pharmaceutical and life sciences sector, this is an exciting opportunity to join a business committed to compliance, innovation, and service excellence. The Role: This is a strategic new business position focused on expanding the client's footprint within pharma and healthcare supply chains. The successful candidate will be responsible for identifying, engaging, and securing new accounts while developing strong long-term relationships with senior stakeholders. Key Responsibilities: Develop new business within pharma, biotech, and healthcare logistics. Sell freight forwarding and GDP-compliant contract logistics solutions. Build and maintain relationships with key decision-makers. Collaborate with operations and solutions design teams to deliver tailored proposals. Stay abreast of market trends, competitor activity, and regulatory changes in pharma logistics. The Candidate: Proven business development track record as a Business Development Manager - Pharmaceutical within freight forwarding and/or logistics distribution and supply chain. Strong network and experience in the pharma and life sciences sector. Solid knowledge of GDP, temperature-controlled transport, and compliance requirements. Commercially astute, resilient, and able to engage at all levels. Based in the North West England with flexibility for regular travel.
About The Role: A large, international, and highly successful architecture practice is seeking an IT Manager to join its London studio. In this role, you will lead a small team of IT Coordinators while working closely with senior IT leadership across the wider organisation internationally. Alongside leadership and strategy, you will take a hands-on approach, collaborating with your team to ensure all technical issues and troubleshooting are resolved promptly, securely and effectively. The ideal candidate will have proven experience heading up an IT function, be a confident problem-solver, and bring a personable, approachable style to leadership. This is an excellent opportunity for someone seeking to apply their technical expertise while embracing emerging technologies. You will also benefit from career development opportunities within a forward-thinking studio that consistently pushes creative and technological boundaries. Our client offers a competitive benefits package, a people-focused culture, and a collaborative working environment. Please note, this role is based full-time in the London office. Key Responsibilities: Lead IT operations for the London office, delivering fast, professional support Resolve hardware, software, Microsoft 365, network, and telephony issues Align IT priorities with business goals in collaboration with leadership Plan and manage IT equipment procurement, onboarding, and offboarding processes Maintain compliance, user permissions, and accurate system documentation Share insights with the global IT team and drive process improvements Monitor emerging technologies and recommend improvements to systems and processes Key Skills/Requirements: Experience as an IT Manager or senior IT support in a fast-paced setting (creative industry a plus) Strong knowledge of Microsoft 365, Entra (Azure), Windows, and network configuration Organised, solutions-focused, and confident troubleshooting under pressure Clear communicator, team player, and proactive problem-solver Flexible to support critical issues outside normal hours when required to maintain smooth operations To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Sep 13, 2025
Full time
About The Role: A large, international, and highly successful architecture practice is seeking an IT Manager to join its London studio. In this role, you will lead a small team of IT Coordinators while working closely with senior IT leadership across the wider organisation internationally. Alongside leadership and strategy, you will take a hands-on approach, collaborating with your team to ensure all technical issues and troubleshooting are resolved promptly, securely and effectively. The ideal candidate will have proven experience heading up an IT function, be a confident problem-solver, and bring a personable, approachable style to leadership. This is an excellent opportunity for someone seeking to apply their technical expertise while embracing emerging technologies. You will also benefit from career development opportunities within a forward-thinking studio that consistently pushes creative and technological boundaries. Our client offers a competitive benefits package, a people-focused culture, and a collaborative working environment. Please note, this role is based full-time in the London office. Key Responsibilities: Lead IT operations for the London office, delivering fast, professional support Resolve hardware, software, Microsoft 365, network, and telephony issues Align IT priorities with business goals in collaboration with leadership Plan and manage IT equipment procurement, onboarding, and offboarding processes Maintain compliance, user permissions, and accurate system documentation Share insights with the global IT team and drive process improvements Monitor emerging technologies and recommend improvements to systems and processes Key Skills/Requirements: Experience as an IT Manager or senior IT support in a fast-paced setting (creative industry a plus) Strong knowledge of Microsoft 365, Entra (Azure), Windows, and network configuration Organised, solutions-focused, and confident troubleshooting under pressure Clear communicator, team player, and proactive problem-solver Flexible to support critical issues outside normal hours when required to maintain smooth operations To apply for this position please click on the apply button to attach your CV (and portfolio for design positions). By applying for this role, you are confirming that you agree to our Privacy Policy (full details are shown at the bottom of our website), and that all details submitted by you are correct and to the best of your knowledge. The Crowd is an equal opportunities employer and agency.
Service Design & Transition Manager Initial 6 month contract (likely to extend) Portsmouth 1-2 days a week onsite c 530 a day (inside IR35) We're on the look out for a Service Design & Transformation Manager to work on an ongoing and constantly evolving Cyber Security Programme of work. The Programme is in place to ensure the organisation has the best chance possible of protecting its IT and Assets, and to minimise the risk of Cyber-attacks compromising the Business or its data which has a number of initiatives in order to reduce the risk of Cyber-attacks impacting the business. Some of the initiatives will involve either transformation or change to existing contracted IT Services or supporting the introduction of new Services and it is vital that any change are introduced smoothly into service, on-time, and in the most cost-efficient manner avoiding any disruption to production services. The Service Transformation Lead will own the migration of any new or changing service smoothly into a fully supported, live operation and will work with the Cyber Programme team to: Deliver end-to-end Service Designs for the Programme Ensure that Service Designs are agreed at the design stage of the Programme/Projects Ensure those Service Designs are embedded into the overarching HLD's and DLD's Ensure that Service Designs and documents are delivered to time, budget and quality Work with IT Operations, Info Sec, Architecture and Delivery to ensure Service Designs are appropriate to requirements, and are deliverable within the Project and ongoing Operational budgets Working with our strategic partners to transform existing services and integrate the cyber project deliverables into service outcomes and KPI's Work with strategic partners, IT Ops, Procurement and the Programme Team to ensure that contractual changes are implemented smoothly and represent good value Where required be the SME for regulated and non-regulated tenders Create plans for delivery of service and transformation or transition of services Execution of those plans in line with the Cyber Programme plans, ensuring a smooth, timely transition into live service We're looking for someone who can start in the next 2-4 weeks and who is willing to work onsite when required circa 1-2 days a week in Portsmouth. Any experience of working on a Cyber Programme would be a huge advantage but is not essential. To apply for this opportunity please send your latest CV asap.
Sep 13, 2025
Contractor
Service Design & Transition Manager Initial 6 month contract (likely to extend) Portsmouth 1-2 days a week onsite c 530 a day (inside IR35) We're on the look out for a Service Design & Transformation Manager to work on an ongoing and constantly evolving Cyber Security Programme of work. The Programme is in place to ensure the organisation has the best chance possible of protecting its IT and Assets, and to minimise the risk of Cyber-attacks compromising the Business or its data which has a number of initiatives in order to reduce the risk of Cyber-attacks impacting the business. Some of the initiatives will involve either transformation or change to existing contracted IT Services or supporting the introduction of new Services and it is vital that any change are introduced smoothly into service, on-time, and in the most cost-efficient manner avoiding any disruption to production services. The Service Transformation Lead will own the migration of any new or changing service smoothly into a fully supported, live operation and will work with the Cyber Programme team to: Deliver end-to-end Service Designs for the Programme Ensure that Service Designs are agreed at the design stage of the Programme/Projects Ensure those Service Designs are embedded into the overarching HLD's and DLD's Ensure that Service Designs and documents are delivered to time, budget and quality Work with IT Operations, Info Sec, Architecture and Delivery to ensure Service Designs are appropriate to requirements, and are deliverable within the Project and ongoing Operational budgets Working with our strategic partners to transform existing services and integrate the cyber project deliverables into service outcomes and KPI's Work with strategic partners, IT Ops, Procurement and the Programme Team to ensure that contractual changes are implemented smoothly and represent good value Where required be the SME for regulated and non-regulated tenders Create plans for delivery of service and transformation or transition of services Execution of those plans in line with the Cyber Programme plans, ensuring a smooth, timely transition into live service We're looking for someone who can start in the next 2-4 weeks and who is willing to work onsite when required circa 1-2 days a week in Portsmouth. Any experience of working on a Cyber Programme would be a huge advantage but is not essential. To apply for this opportunity please send your latest CV asap.
Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.
Sep 13, 2025
Full time
Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. Identify and implement enhancements based on performance trends and user feedback. Ensure robust data security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge of Active Directory and Office 365 administration. Network administration experience (TCP/IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If you're a seasoned IT Operations Manager with a passion for leadership, infrastructure excellence, and customer-focused service delivery, contact Andy Dale at Arcas Technology.
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Sep 13, 2025
Contractor
Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: 500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/ Application Transition from Programme delivery into BAU Service Support/ operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving coordination of the processes of operational level acceptance, transition planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as-usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards for service operations and be robust when they fall short Championing agile ways of working, growing and promoting IT service management best practices Ensure alignment to Application and Security control standards whilst working closely with engineering ensuring maintenance of documentation including documenting & publishing fixes in central knowledge base. Technical Skills & Competencies: 5+ years of working in an IT service environment within a complex and diverse organisation Deep understanding and experience in change delivery adopting different delivery methods (e.g. Waterfall, Agile) Technical background - able to understand various architecture solutions (Cloud, SaaS, on-premise) Experience developing support models for new services, establishing clear roles and responsibilities, and able to negotiate with stakeholders to gain acceptance of those models Strong understanding of ITIL Incident, Change & release management and service continuity processes Strong analytical skills with data driven approach and ability to grasp technical design Effective stakeholder management and communication skills, comfortable presenting to large/senior audiences Ability to train team members and stakeholders and pass on best practice procedures in IT service management Ability to developed presentation and influencing skills and be capable of making the case for and achieving effective service transition deliverables in project environments where delivery timescales may be inflexible. Experience of Service Acceptance Criteria. Structured thinker, able to develop and implement new processes and operate in areas of ambiguity. Ability to work across and manage a large number of stakeholders. Excellent written/verbal communication skills Customer and relationship focused, process driven, metric focused, results oriented, organised, and self-directed. Desirable: Bachelor's degree in information technology, Computer Science or a related discipline. Previous experience/ track record of working in Financial Services Industry. ITIL Certification and ITIL Service Transition-certified DevOps and ServiceNow experience Self-starter, capable of working independently Experienced in the use of the Microsoft Office toolset Collaboration with outsourced and / or external development partners Understanding of scalable architecture patterns and client / backend systems design An appreciation of project and programme governance activities required in a large regulated financial services firm
Your New Company and Role Join a dynamic digital team focused on delivering intelligent automation solutions using cutting-edge technologies. In this role, you'll help build and evolve a production-grade automation service that applies AI/ML to process high-volume, low-complexity workflows. You'll work on a modern AWS serverless platform, developing components for document analysis, signature detection, and predictive modelling. Collaboration with cross-functional teams is key to ensuring seamless integration with existing digital services. What You'll Need to Succeed Commercial experience with AI/ML technology: OCR, Object Detection and LLM analysis implementation Machine Learning & AI Libraries including: o Transformers/Hugging Face for working with pre-trained LLMs, fine-tuning, and inference o PyTorch for deep learning model development and training o OpenCV for computer vision tasks and image preprocessing in object detection o PIL/Pillow for image manipulation and format conversion o YOLO object detection frameworks Core Python Skills : Proficiency in Python 3.9+ with understanding of object-oriented programming, decorators, context managers, and async/await patterns Data structures and algorithms for efficient data processing and model optimisation Error handling and debugging using try-catch blocks, logging, and debugging tools Data Processing: Pandas and NumPy for data manipulation, cleaning, and numerical operations SQLAlchemy or psycopg2 for database connectivity and ORM operations Boto3 for AWS service integration and automation AWS (working within Technical Lead's architecture): Lambda function development with proper event handling and response formatting S3 operations including multipart uploads, presigned URLs, and event notifications CloudWatch logging and metrics for monitoring and debugging Understanding of IAM and security for role-based access and credential management Experience with CDK for infrastructure deployment SQS for message queuing EKS/ECS/Kubernetes for containerised AI deployments API Development : FastAPI for building REST APIs and model serving endpoints Requests library for HTTP client operations and external API integration Authentication/authorisation implementation (JWT, OAuth) Software Development: Making excellent quality AI/ML software collaboratively with other engineers Working effectively under technical leadership while contributing specialised AI/ML expertise Design and implementation of AI/ML solutions using service-based and serverless architecture Using written, verbal, and visual communication to explain AI/ML concepts to both technical and non-technical audiences Development Practices: Cloud monitoring, telemetry, intelligence tools for AI/ML systems, including Grafana Experience working in Agile delivery models - Scrum and/or Kanban frameworks Formal XP engineering techniques including TDD and pair programming Working within defined infrastructure-as-code frameworks What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 13, 2025
Contractor
Your New Company and Role Join a dynamic digital team focused on delivering intelligent automation solutions using cutting-edge technologies. In this role, you'll help build and evolve a production-grade automation service that applies AI/ML to process high-volume, low-complexity workflows. You'll work on a modern AWS serverless platform, developing components for document analysis, signature detection, and predictive modelling. Collaboration with cross-functional teams is key to ensuring seamless integration with existing digital services. What You'll Need to Succeed Commercial experience with AI/ML technology: OCR, Object Detection and LLM analysis implementation Machine Learning & AI Libraries including: o Transformers/Hugging Face for working with pre-trained LLMs, fine-tuning, and inference o PyTorch for deep learning model development and training o OpenCV for computer vision tasks and image preprocessing in object detection o PIL/Pillow for image manipulation and format conversion o YOLO object detection frameworks Core Python Skills : Proficiency in Python 3.9+ with understanding of object-oriented programming, decorators, context managers, and async/await patterns Data structures and algorithms for efficient data processing and model optimisation Error handling and debugging using try-catch blocks, logging, and debugging tools Data Processing: Pandas and NumPy for data manipulation, cleaning, and numerical operations SQLAlchemy or psycopg2 for database connectivity and ORM operations Boto3 for AWS service integration and automation AWS (working within Technical Lead's architecture): Lambda function development with proper event handling and response formatting S3 operations including multipart uploads, presigned URLs, and event notifications CloudWatch logging and metrics for monitoring and debugging Understanding of IAM and security for role-based access and credential management Experience with CDK for infrastructure deployment SQS for message queuing EKS/ECS/Kubernetes for containerised AI deployments API Development : FastAPI for building REST APIs and model serving endpoints Requests library for HTTP client operations and external API integration Authentication/authorisation implementation (JWT, OAuth) Software Development: Making excellent quality AI/ML software collaboratively with other engineers Working effectively under technical leadership while contributing specialised AI/ML expertise Design and implementation of AI/ML solutions using service-based and serverless architecture Using written, verbal, and visual communication to explain AI/ML concepts to both technical and non-technical audiences Development Practices: Cloud monitoring, telemetry, intelligence tools for AI/ML systems, including Grafana Experience working in Agile delivery models - Scrum and/or Kanban frameworks Formal XP engineering techniques including TDD and pair programming Working within defined infrastructure-as-code frameworks What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Local Business Development Manager Franchised Motor Dealership - Surrey Local Business Development Manager (LBDM) Location: Surrey area Salary: 25,000 - 30,000 basic, 45,000 - 50,000 OTE (uncapped) Hours: Monday - Friday, 9am - 6pm Benefits: Company car & fuel card, pension scheme after 6 months (upon successful completion of probation) About the Role We are seeking an experienced and highly motivated Local Business Development Manager (LBDM) to join a prestigious brand in my client's corporate team and fleet hub. This is an exciting opportunity to build our corporate and fleet business from the ground up. With significant demand coming in, this role has been created to take my client's operations to the next level. You will be given all the tools and support required, but success in this role will come down to your initiative, drive, and ability to create opportunities. Key Responsibilities Develop and grow new business relationships with SMEs, corporates, and leasing companies. Manage and expand existing partnerships to maximise fleet sales opportunities. Create tailored proposals to suit business client needs, ensuring exceptional customer service throughout. Work closely with the corporate and fleet teams to ensure a smooth handover process for clients. Analyse the local marketplace, identify new opportunities, and implement strategies to increase market share. Report regularly on progress, pipeline, and performance against agreed targets. About You We are looking for a professional who is: Experienced: Proven track record in a B2B or automotive fleet sales role. Self-Motivated: Able to work independently and build a business area from scratch. Commercially Aware: Strong understanding of the fleet and leasing market, with the ability to identify profitable opportunities. Relationship-Driven: Excellent communication and interpersonal skills to build long-term partnerships. Results-Oriented: Focused on exceeding sales targets and delivering outstanding customer satisfaction. Why Join? Work with a prestige automotive brand that carries strong appeal in the corporate market. Uncapped earning potential with clear opportunities for growth. A supportive team environment where initiative and success are recognised. Access to a company car and fuel card to help you succeed on the road. Interested? Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Sep 13, 2025
Full time
Local Business Development Manager Franchised Motor Dealership - Surrey Local Business Development Manager (LBDM) Location: Surrey area Salary: 25,000 - 30,000 basic, 45,000 - 50,000 OTE (uncapped) Hours: Monday - Friday, 9am - 6pm Benefits: Company car & fuel card, pension scheme after 6 months (upon successful completion of probation) About the Role We are seeking an experienced and highly motivated Local Business Development Manager (LBDM) to join a prestigious brand in my client's corporate team and fleet hub. This is an exciting opportunity to build our corporate and fleet business from the ground up. With significant demand coming in, this role has been created to take my client's operations to the next level. You will be given all the tools and support required, but success in this role will come down to your initiative, drive, and ability to create opportunities. Key Responsibilities Develop and grow new business relationships with SMEs, corporates, and leasing companies. Manage and expand existing partnerships to maximise fleet sales opportunities. Create tailored proposals to suit business client needs, ensuring exceptional customer service throughout. Work closely with the corporate and fleet teams to ensure a smooth handover process for clients. Analyse the local marketplace, identify new opportunities, and implement strategies to increase market share. Report regularly on progress, pipeline, and performance against agreed targets. About You We are looking for a professional who is: Experienced: Proven track record in a B2B or automotive fleet sales role. Self-Motivated: Able to work independently and build a business area from scratch. Commercially Aware: Strong understanding of the fleet and leasing market, with the ability to identify profitable opportunities. Relationship-Driven: Excellent communication and interpersonal skills to build long-term partnerships. Results-Oriented: Focused on exceeding sales targets and delivering outstanding customer satisfaction. Why Join? Work with a prestige automotive brand that carries strong appeal in the corporate market. Uncapped earning potential with clear opportunities for growth. A supportive team environment where initiative and success are recognised. Access to a company car and fuel card to help you succeed on the road. Interested? Apply in confidence today! Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
Financial Controller Rate - 500 (a day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Inside (Must use an umbrella company) Job Purpose As a key member of the University's financial leadership team, you will lead on financial accounting, services, tax, treasury, and financial controls. This role ensures regulatory compliance, maintains financial integrity, and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK GAAP, IFRS, and SORP. Act as primary liaison for internal and external auditors. Financial Controls Maintain and implement the University's financial control framework. Deliver training and guidance to ensure compliance across departments. Taxation Oversee all tax matters, including VAT, and manage relationships with external tax advisors. Treasury & Endowment Management Manage cash flow, investments, and performance reporting. Oversee relationships with investment managers and banking providers. Financial Services Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training Develop financial literacy and training programmes for non-finance staff. Support professional development within the finance team. General Contribute to the effective running of the Finance Division. Deputise for the CFO when required. Person Specification Qualifications Degree-level education CCAB qualified accountant (e.g. ACA, ACCA, CIMA) - Essential Experience Experience in complex professional services - Essential Higher Education sector experience - Desirable Strong business partnering and scenario modelling - Essential Skills & Knowledge Advanced financial planning, budgeting, and forecasting Strong technical skills across financial and management accounting Expertise in costing, pricing, and risk Excellent problem-solving and communication skills Ability to manage both I&E and balance sheet - Essential
Sep 13, 2025
Contractor
Financial Controller Rate - 500 (a day) Duration - 6 Months (Initially) Location - London (Hybrid) Ir35 - Inside (Must use an umbrella company) Job Purpose As a key member of the University's financial leadership team, you will lead on financial accounting, services, tax, treasury, and financial controls. This role ensures regulatory compliance, maintains financial integrity, and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK GAAP, IFRS, and SORP. Act as primary liaison for internal and external auditors. Financial Controls Maintain and implement the University's financial control framework. Deliver training and guidance to ensure compliance across departments. Taxation Oversee all tax matters, including VAT, and manage relationships with external tax advisors. Treasury & Endowment Management Manage cash flow, investments, and performance reporting. Oversee relationships with investment managers and banking providers. Financial Services Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training Develop financial literacy and training programmes for non-finance staff. Support professional development within the finance team. General Contribute to the effective running of the Finance Division. Deputise for the CFO when required. Person Specification Qualifications Degree-level education CCAB qualified accountant (e.g. ACA, ACCA, CIMA) - Essential Experience Experience in complex professional services - Essential Higher Education sector experience - Desirable Strong business partnering and scenario modelling - Essential Skills & Knowledge Advanced financial planning, budgeting, and forecasting Strong technical skills across financial and management accounting Expertise in costing, pricing, and risk Excellent problem-solving and communication skills Ability to manage both I&E and balance sheet - Essential
