33 jobs found

SENIOR PROJECT MANAGER Central London (West End) Financial Services & Wealth Management £(Apply online only) per day. Outside IR35. Hybrid Working Available Hunter Executive Search is delighted to be representing a dynamic financial services organisation based in Central London in search of a talented Project Manager. This is an exciting chance to become part of a growing team on an initial 6-month contract. The Project Manager role falls outside the scope of IR35 regulations, and offers a competitive day rate of £(Apply online only) per day. The selected Project Manager will be in charge of leading a large-scale post-implementation remediation and improvement project for the company's recently introduced HCM system, Workday. This project is a crucial element of the organisation's wider two-year transformative programme affecting the finance, HR, and IT departments. The process of change has been kicked off by the Chief Executive Officer, and has involved some rebranding of the business, a change in their contractual terms with the financial services clients, and changes in how their fees are changed. The HCM system / workday project has been part of this change process, and has been intended to improve how HR and finance engages with the business, as well as enabling more agility for staff and introducing HR self service capabilities. Having implemented Workday, there has been a sluggish uptake by staff and users in the new system, and further analysis suggests that the implementation has been mis-aligned. Therefore a remediation and adjustment of the Workday instance is required to make sure that the business optimises its investment, and the HCM system supports the wider change agenda. As a Project Manager, you will work closely with business, HR, finance, and technical teams to ensure the successful delivery of remediation and change initiatives. Effective communication as a Project Manager with stakeholders and end users is essential in aligning the Workday platform with the evolving needs of the business. Key Requirements: - Background in HR transformation project or programme management - Demonstrated success in project delivery, preferably with large user bases - Experience in managing large-scale post-implementation changes - Ability to handle projects in multiple locations - Proficient in engaging with system implementation (SI) partners - Knowledge of project management methodologies such as PRINCE2, Agile, and waterfall methodologies This role presents an amazing opportunity to have a significant impact on a crucial project within a forward-thinking organisation. If you have the necessary skills and experience as a Project Manager, we encourage you to apply and join our client in Central London for this exciting opportunity. Hunter Executive Search is an Equal Opportunities Employer and is acting as a recruitment consultancy in respect of this Project Manager vacancy.

Harris Hill is excited to be working with the industry-led skills body for the UK s screen industries (film, TV, VFX, animation and games) helping to grow and future-proof the sector by investing in a skilled and inclusive workforce. We are seeking a highly organised and proactive Personal Assistant to provide first-class support to the Chief Executive Officer. This pivotal role will play a key part in ensuring the smooth running of the organisation, combining traditional PA responsibilities with governance and administrative support for the Board and Finance & Audit Committee. If you are an experienced PA or EA with excellent organisational skills, attention to detail, and the ability to thrive in a busy and dynamic environment, we d love to hear from you. Role: Personal Assistant Location: London (minimum 4 days per week in the office) Salary: £30,000 - £35,000 per annum Contract: Full time, permanent Amongst other criteria, the successful candidate will have: Proven experience in a PA/EA role supporting at least one Executive Director. Strong organisational skills, with the ability to juggle multiple tasks and stakeholders. Excellent diary and email management, with a proactive and professional approach. Experience minute-taking for senior-level meetings, ensuring accuracy and confidentiality. High proficiency across Microsoft Office (Word, Excel, PowerPoint) and collaboration tools (Teams, Zoom, SharePoint). Strong interpersonal skills, able to build positive relationships with stakeholders at all levels. Excellent written and verbal communication skills with meticulous attention to detail. Desirable experience includes: An interest in the screen sector and/or skills and training. Familiarity with governance processes and company secretariat duties. Event coordination and project support experience. If you are an efficient, confident, and motivated individual who can provide outstanding support at the heart of a busy organisation, this is an exciting opportunity to make a real impact. For more information and details of how to apply, please contact Giuseppe Di Maria at Harris Hill - . Closing date for applications: 9am, Monday 22nd September Harris Hill is a certified B Corp and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

About Cherry Trees Cherry Trees is a highly regarded local charity in East Clandon, near Guildford, Surrey, that offers Outstanding specialist respite for children with complex disabilities. We are a lifeline for many families, playing a vital role in helping them stay together by providing Outstanding care. This gives children the best opportunities in life and allows their families to have a much-needed break from their caring responsibilities. Job description We are looking for someone with Care or Education experience as this maternity cover position will lead on service development and ensuring we keep our Outstanding status. The successful candidate will have considerable skills with people management, project management, and quality assurance. We are fully committed to safeguarding our vulnerable children and adults and as such our recruitment process will follow Safer Recruitment guidelines and the successful applicant will require a DBS. Closing date and selection process Closing date for applications: 12 September 2025. Interviews could be held before this date dependent on volume of applications received. To apply for this role, please visit our website: Join our team Cherry Trees If you have questions about the role, please email .

A fantastic opportunity has arisen for a Chief Officer Finance and Resources with a social enterprise charity, on a full-time, permanent basis. As Chief Officer Finance and Resources, you will be responsible for ensuring financial sustainability, operational efficiency and resilience, and strategic resource planning for the charity. There is hybrid working in place with this organisation with an average of 1-2 days per week in the office. As Chief Officer Finance and Resources, you will: - Serve as a key member of the charity s Senior Management Team, contributing to strategy and decision making across the organisation - Work closely with the Chief Executive and the Board of Trustees to develop and implement a new 3-to-5-year business plan for the charity s next phase of growth - Lead the development of the charity s financial strategy, ensuring sustainability and alignment with charity s overall goals - Provide strategic oversight and leadership for finance, IT, governance, property and facilities functions - Develop and lead a high-performing finance and operations team The successful applicant will: - Have significant demonstrable experience in finance within the charity sector, in a similar role - Hold a professional accountancy qualification (e.g. ACA, ACCA, CIMA) - Have an advanced understanding of Microsoft Power Query, BI, and dashboard development and modelling - Be fully conversant with accounting regulations and an understanding of Charity SORP gained whilst working within a Charity - Have excellent communication skills, both written and verbal If this sounds like you and you're keen to hear more, please do get in touch ASAP! Please note, only successful applicants will be contacted with further information. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job title: Head of Finance and Data Responsible to: Chief Executive Officer Key relationships : Trustee Treasurer and Bookkeeper Hours of work: 22.5 per week - schedule flexible, upon discussion Salary: £45,0000 pro-rata (subject to skills and experience) Location: Stowmarket, Suffolk Contract term: Permanent (with a probationary review at 3 months) We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers. Job purpose To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd. To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making. We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive. Background The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9 25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation. Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person. Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd , which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk. We have recently appointed our new CEO, who takes up post in October 2025. We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd. Overview of the role As the organisation s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation. Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk. You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail. You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance. You may come from the youth, charity, health, education, or social enterprise sectors but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix. Main Responsibilities 1. Financial leadership Develop and implement financial strategies, policies, and practices. Oversee financial planning, budgeting, and forecasting. Lead the Finance sub-committee Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level. Manage financial risk and ensure regulatory compliance. Provide strategic financial advice to senior management and the board. Monitor financial performance and identify areas for improvement. 2. Data Strategy and Management Develop and implement a comprehensive data strategy. Ensure data quality, security, and governance. Drive data-driven decision-making across the organisation. Chair the Data, Impact and Evidence Action Group. Oversee data analysis, reporting, and visualization. Collaborate with other departments on data-related initiatives. 3. Stakeholder Engagement Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders. Build strong relationships with internal and external stakeholders. Function as a point of contact for audit and regulatory inquiries. 4. Team leadership and development Lead and mentor the finance and data team. Foster a collaborative and high-performing work environment. Ensure effective communication and knowledge sharing within the team. For further details please also refer to the job description. The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Ignite Life has been helping young people in need since 2019. Our mission is to provide frontline services to disadvantaged and marginalised young people and families across the Southwest for them to overcome adversity and reach their potential. The organisation has an average income of £150,000 per annum over the last 4 years. We are now looking for an energetic, enthusiastic and motivated CEO to continue the excellent work of the outgoing CEO. Knowledge of, and an empathy for, the needs of young people would, whilst not essential, be helpful. You will be joining us at a time when there are many challenges facing third sector organisations such as an ever-greater call on our services. This is an exciting opportunity for someone to build on the excellent work of the organisation. We are looking for someone who will support and drive the charity forwards whilst effectively managing fundraising, cash-flow and strategic decision making to maximise the impact for the young people we support. Job title: Chief Executive Officer Salary Band: c£32,000 - £36,000 per annum (dependent on experience) Benefits: Annual leave entitlement of 28 days (including 8 public holidays). Staff pension scheme. Access to onsite gym. Flexible working practices. CPD training opportunities. Onsite parking. Hours: 40 hours per week You may be required to work additional hours (and reasonably flexibly) where the needs of the business require. Contract : Fulltime, permanent Locations: Bristol (specifically Kingswood HQ, Staple Hill and surrounding area and occasional visits to Gloucester, Tuffley site) Responsible to: Board of Trustees Responsible for: Finance, fundraising, strategic decision making, execution, all stakeholders, paid and unpaid staff and charity beneficiaries We encourage applicants from a range of backgrounds and encourage diversity throughout. About the role: Reporting to, and working closely with, the Chair of the Board of Trustees, the CEO will provide leadership, direction and management of Ignite Life to ensure the charity delivers its strategic aims and objectives. The CEO will have overall responsibility for the operation of the organisation and for supporting our dynamic team to be all they can be, bringing people together and keeping them motivated. The CEO will also focus on developing strong, trusted and long-lasting relationships with our stakeholders at all levels. The day-to-day responsibilities of the CEO will vary due to the wide range of projects, issues and tasks that may arise. They will be responsible for making corporate decisions, managing overall operations and will be accountable to Trustees at all times. Main responsibilities: Leadership of the charity, working with the staff team and board to set goals and take overall responsibility for delivery. The chief executive will be responsible the continuing growth and development of Ignite Life. Being the Designated Safeguard Lead for all of Ignite Life s services. Fundraising leadership for the charity, including developing new partnerships and funding streams. Operational oversight for the charity s services. Taking overall responsibility of the charity s Health and Safety, and GDPR. Oversight of charity s financial position, including budgeting and updating managed accounts. Leadership of core team of staff and volunteers (around 45: 6 contracted counsellors and 1 clinical supervisor, 1 full-time employed staff member, 17 volunteers, 15-25 contracted youth mentors). Regular and effective reporting to the Trustees. Managing annual reporting with Charity Commission. Personal attributes: Strong empathy and commitment to the charities values Energetic, enthusiastic and motivated to improve young people s lives for the better Committed to equality, diversity and inclusion Highly organised and able to work on multiple priorities Confident communication with multiple stakeholders and public speaking Skills: Able to work collaboratively internally and externally and to build relationships across the community Financially literate with charity finances and budgeting an ability to understand accounts, cash-flow, fundraising and forecasting An understanding of charity outcome measurement IT systems for monitoring services and marketing Excellent communication and relationship building skills Self-starter willing to roll sleeves up and get stuck in Experience: Charity leadership and understanding of charity governance (policies, legal responsibilities, insurances) Managing staff and/or volunteers Setting strategies and budgets Charity governance and the role of the Charities Commission Safeguarding Voluntary sector Working with young people Demonstrable experience of income generation through fundraising

About us Avencia Consulting are currently recruiting on behalf of a well known Insurer based in the City who are looking for an IT Risk Director to join the London office. The role The business is searching for a talented, experienced IT Risk Director to join its expanding Risk Management team. The IT Risk Director will have the opportunity to work closely with senior business leaders to drive enhancements and execute the company's global risk framework. This person will also have regular and direct access to the Global Chief Risk Officer, Executive Committee and Management Committee Members, Senior IT and Operational functional leaders. The Risk Management team covers a comprehensive view of enterprise risks including strategic, operational, service, regulatory and financial risks. The role will offer significant growth potential as part of a team that covers the entirety of the rapidly growing Group. The individual will be expected to act independently and to manage elements of the Risk Management Framework with little day-to-day oversight. The IT Risk Director is a senior position and will be expected to use their skills to help influence our nimble and innovative business. This role will provide unique insight and access into the world-class underwriting process and market-leading proprietary systems along with all other key functions for the business. The IT Risk Director will be instrumental in establishing the ongoing monitoring of the IT-related risks for the portfolios under the businesses management, including Lloyd's of London syndicates and the company market. The role will serve in an oversight capacity over the breadth of the IT-related related risks across the Group. In addition to the standard risk categories (e.g. strategy, systems availability and integrity, cyber security and data confidentiality, access, service support, infrastructure and asset management), the IT Risk Director will be expected to work with the business to develop an approach to overseeing the use and opportunities relating to artificial intelligence. Key accountabilities The IT Risk Director will take primary responsibility for the following: Managing the quarterly risk review (QRR) and risk radar process for IT risk categories which are performed predominantly with the key function leaders and control owners Drafting IT inputs to regular reports to Boards, Board Committees and Management Committees across the Group Maintaining, enhancing and embedding the Information, Communication and Technology (ICT) Risk Framework, including the development of IT risk policies where required. Developing and embedding IT-related 2LOD risk policies and frameworks where required Coordinating impacts of IT operational and control activity impacting the risk register as well as related stakeholders including Compliance, Internal Audit and SOX (carriers) Taking the lead on IT Risk Incident responses Developing a working understanding of new IT-related risks or controls Keep the risk register (Decision Focus) current for IT-related risks, controls and accountability The IT Risk Director will support the Risk team in the following activities: Work collaboratively with the first line of defence to develop and enhance key risk policies, procedures and standards - including annual reviews Work collaboratively with the various non-IT business functions to consider impacts of IT systems, capabilities and controls Develop strong working relationships with key IT stakeholders including: Head of IT, Chief Technology Officer, Chief Data Officer, Head of IT Risk and Compliance (1LOD), Head of Infrastructure, Head of Cyber Security and others Develop and deliver IT risk training where appropriate and required Maintain strong working relationship with risk and control functions in partner organisations Supporting the business to keep wind-down (resolution) plans current and relevant Key stakeholders include: The Fidelis Partnership Boards, Board Committees and Management Committees Fidelis Insurance Group - CRO, SOX Compliance Team, IT and Operations and Head of Internal Audit Asta Managing Agency as the managing agency for TFP Lloyd's business The Fidelis Partnership functional leaders in London, Dublin, Bermuda, Brussels and Abu Dhabi Key service providers, including off-shore support in Noida, India Heads of functions across The Fidelis Partnership Skills & experience University degree, preferably in Computer Science, Information Technology, Mathematics, Science or Economics Strong preference for candidates with advanced degree or relevant industry qualifications (e.g., CISA, CRISC, CISM) Strong academic background and mathematical acumen Experience with industry standard IT risk management frameworks (e.g., NIST, ISO 27001, Cyber Essentials, COBIT, COSO) 10+ years' experience in the IT Risk sector (Risk Management, External Audit, Internal Audit), preferably with a strong understanding of the insurance industry Excellent Microsoft Office skills, in particular Microsoft Excel, PowerPoint and PowerBI Experience working with Financial Regulators across multiple jurisdictions (e.g., PRA/FCA, CBI, BMA, FSRM) Must be a strong critical thinker who can interrogate the data to ensure it makes sense and provide challenge when required Must be able to balance working on detailed projects and maintaining the ability to step back to understand enterprise risks Must be able to respond positively during busy periods through multi-tasking and effective prioritization against needs of business

Chief Executive Officer Charity Location: Leeds Salary: £40,000 £50,000 (FTE), dependent on experience Contract: hours per week, Permanent, On-Site The Opportunity On behalf of our client, a respected Leeds-based charity tackling hunger and food poverty, we are seeking an experienced and inspirational Chief Executive Officer. This organisation plays a vital role in providing emergency food support, while also developing long-term solutions to address the root causes of food insecurity. This is an excellent opportunity for a strategic leader who is passionate about social impact and committed to making a difference in the community. The Role The Chief Executive Officer will work closely with the Board of Trustees to provide overall leadership and direction for the charity. You will be responsible for operations, strategy, fundraising, and external engagement, ensuring the organisation continues to grow in both impact and sustainability. Key responsibilities include: Leading and implementing strategic plans in partnership with the Board of Trustees. Overseeing day-to-day operations, finances, and impact reporting. Acting as the public face of the organisation, representing it in media and stakeholder forums. Driving fundraising and income-generation initiatives. Building partnerships with government, funders, and community organisations. About You We are looking for a candidate with: Proven leadership experience within the charity or non-profit sector. Strong financial acumen and strategic planning ability. Excellent communication and relationship-building skills. A genuine commitment to the organisation s mission and Christian ethos. Why Apply? This is a rare chance to step into a high-profile leadership role where you will influence strategy, inspire teams, and help shape the future of food support in Leeds. You will be joining a charity that is highly respected in the community and driven by a strong sense of purpose. How to Apply If you are interested in this opportunity, please send your CV and a covering letter outlining your suitability for the role.

Chief Executive Officer We are seeking an inspiring and strategic leader to guide a well-established health support charity through its next stage of growth and transformation. Position: Chief Executive Officer Location: Shipley-based, with regular travel across Bradford and Craven District Salary: £45,000+ depending on experience Hours: Full-time, 37 hours per week Contract: Permanent Closing Date: Tuesday 30th September Interview Date: Bradford, date to be confirmed About the Role This is a pivotal opportunity to shape the future of a respected local health charity. The organisation is moving towards a more personalised and outreach-focused model of care, and we are looking for a CEO who can combine empathy with business acumen to drive that change. Key responsibilities include: Leading the development and delivery of the charity s strategy and vision Driving income generation across diverse fundraising streams Overseeing financial planning, reporting and governance Supporting, developing and motivating staff and volunteers Building strong external partnerships and raising the organisation s profile Ensuring compliance with safeguarding, data protection and charity regulations Acting as the charity s public face and spokesperson About You We are looking for a confident and credible leader with: Experience of successfully leading and growing a charity or similar organisation A strong track record in strategic planning, governance and financial management Expertise in fundraising across trusts, foundations, corporate partnerships and community giving The ability to inspire teams, build partnerships and represent the organisation externally Excellent communication skills and a collaborative approach A genuine empathy with the challenges faced by people living with or affected by serious illness A degree-level management qualification or equivalent experience is desirable. Use of a car and flexibility to travel within the region will be important for the role. About the Organisation For over 35 years, this Yorkshire-based charity has provided vital practical and emotional support to people living with or affected by serious illness and their families. Rooted in the community, the charity is now evolving to ensure its services remain accessible, relevant and impactful. This is a chance to join at a transformative moment and help shape its future direction. Other roles you may have experience of could include; Charity Director, Managing Director, Operations Director, Head of Services, Fundraising Director, Chief Operating Officer, Programme Director, Senior Charity Leader How to Apply To apply, please send a CV and a statement (no longer than 2 pages) outlining why you are the right person for this role. Safeguarding Statement This charity is committed to ensuring the safety and wellbeing of all individuals who participate in its programmes and of all staff and volunteers. Successful candidates will be required to carry out a disclosure and barring check. Equal Opportunities and Diversity Statement The organisation is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Data Protection Statement For information about how your data is used as part of the recruitment process, please contact us.

Responsible to: Chief Executive Officer Immediate reports: Welfare Benefits Team Lead, Training Lead, Supervision Lead, Debt Caseworkers, Energy Advisor. Hours: Full time 36 hours (there is some flexibility for the right candidate) Salary: £26,994 £28,922 dependent on experience Main Purpose of Job To be responsible for the delivery of all aspects of our advice services via telephone, email/web, in person and at outreach venues. To line manage team leads, debt caseworkers and the energy adviser and support them in achieving high standards of accessible advice services. To oversee the use of our volunteer adviser resources to cover each of our advice channels in the most effective way. To liaise with the training lead to ensure we have sufficient, well trained volunteer advice resources to deliver our service. To ensure cover for Advice Session Supervisors when needed To provide training, guidance and support on client records, telephone channel and quality standards To design and implement improvements to our advice processes based on best practice, leading and gaining buy-in from team members as necessary. To be overall responsible for the quality of our advice in line with our Quality of Advice framework and IFR s to drive the organisation towards excellence in quality. To be responsible for ensuring Debt technical supervision is in place and carry out continuous professional development activities and duties within the organisation. In maintaining quality, you will need to inspire and motivate your team and provide focussed individual support where necessary to achieve internal and external quality and KPI standards To drive a culture of continuous workforce development where a rigorous but supportive approach is adopted You will identify the best quality tools and execute investigations/analysis to improve workforce competency and quality across the organisation, and support our brand reputation Monitor and track performance progress of the service and of individuals against targets, achievement of deadlines and support staff as appropriate To undertake regular team meetings in line with the organisation s quality expectations To undertake regular formal supervisions and review meetings Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best Encourage good teamwork and lines of communication between all staff and volunteers Ensure the core contracts are appropriately staffed at all times to achieve the expected standards and targets. Research and Campaigns To ensure the advice team contribute to the development of social policy in line with our business plan To assist with social policy work as required by the organisation Management duties You will be accountable and responsible for delivering the service delivery related objectives and outcomes from the organisation s Business Plan and service-related KPIs. Prepare and issue reports as required for the CEO, funders and partners, attending meetings as required to present findings and recommendations Learning and professional development Keep up to date with legislation relevant to the role, trends, ideas and thinking Attend and actively participate in regular support and supervision sessions and appraisals with the Chief Executive Officer Identify own learning and development needs and plan to meet them. Administration Ensure that detailed records for the purposes of information retrieval, statistical monitoring and report preparation are maintained and developed Produce comprehensive, analytical and developmental oral and written reports on the work of the service as required. Other Duties and Responsibilities Undertake advice work as required, including supporting contracts and projects outside of the generalist service. Support with the efficient and effective use of Casebook, gathering, storing and analysing data and contributing to the reporting processes for services, projects and contracts. Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed. Ensure that work reflects and supports the Citizens Advice service's equity, diversity and inclusion strategy. Develop and maintain effective admin systems and records relevant to the role. Act as key holder and open or close the building when necessary. Attend regular internal and external meetings relevant to the role and to services at outreach locations. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues; taking particular account of this at outreach and shared locations. Identify own learning and development needs and take steps to address these. Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service. Ensure all data protection and GDPR requirements are adhered to in all work for which the post is responsible. Demonstrate commitment to the aims and policies of the Citizens Advice service Encourage staff to understand the importance of our Equality, Diversity and Inclusion strategy, implement the strategy, and act as a role model for EDI, including challenging any inappropriate comments or attitudes. Attend relevant internal and external meetings as agreed with your line manager. Take personal responsibility for your own actions and for sorting out issues or problems that arise. Review and make recommendations for improvements to the service. Comply with all Citizens Advice information assurance guidelines. Work cooperatively with colleagues and encourage good teamwork, clear lines of communication and common practices within the team. As directed by the CEO, carry out other duties within the scope of the post to ensure the effective delivery of the service In addition you must be prepared to train up to do the following: Debt Advice giving Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities. Use appropriate resources to find, interpret and communicate the relevant information to clients. Research and explore options and implications so that clients can make informed decisions. Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning. Negotiate with third parties such as statutory and non-statutory bodies as appropriate. Ensure that all work conforms to the organisation s office manual and the Advice Quality standard / other funding requirements, as appropriate. Ensure that work reflects and supports the Citizens Advice service s equality and diversity strategy. Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation. Take ownership for monitoring own workload e.g. proactively reviewing progress on current cases, outcome of completed cases and quality control. Be a DRO approved intermediary.

Organisational Arrangements Reporting to: Chief Executive Officer Head Office: Cheadle but with national travel The Company Project Edge was created to acquire small IT businesses and integrate them into a single business, trading under a single brand. The business has made three acquisitions so far, Risc IT Solutions (Value Added Reseller, based Colwyn Bay), Novem (MSP, based Cheadle) & Infrasys (MSP, based Solihull). We envisage making two more acquisition in 2025, this new role is being created to support our growth objectives. Our Leaders Formerly exited Verastar (SME comms diversified into multi-utility & FS) to secondary private equity at a £400m valuation. Alex Heslip (CEO) and Chris Earle (Chair), team up with Independence Capital who are experts in mgmt-led roll-ups in the SME market. Our Mission To be the trusted long-term partner for SMEs in managed IT, cyber resilience, and telecoms-delighting our customers through quality service. We will expand across the UK through strategic acquisitions and organic growth Our Values Passion - A deep enthusiasm for technology Trust - Building reliable, transparent relationships with customers and team members Collaboration - working effectively internally and with customers, as one unified team Kaizen - embracing continuous improvements through learning, innovation & feedback Our goals (OKRs) Acquire £1M EBITDA per annum (through M&A) Grow the underlying Gross Profit (GP) by >15% per annum Enhance customer satisfaction Enhance employee engagement & development Improve operational efficiency Ensure quality is the cornerstone to business operations Continually strengthen our cyber resilience Job Description As our Chief Revenue Officer, you will collaborate closely with various stakeholders on the executive leadership team. You will assume full responsibility for the company's revenue and growth strategies. As an expert revenue (& margin) architect, you will establish a long-term view that balances short-term urgency with long-term enterprise value. Duties and Responsibilities The Chief Revenue Officer's high performance is essential for achieving the company's Objectives and Key Results through strategic leadership and efficient management. Revenue Strategy Development : The CRO is responsible for developing and implementing strategies to increase revenue. This includes identifying new market opportunities, creating pricing strategies, and optimizing sales processes. The aim is to increase customer lifetime value (LTV) and aim to minimise the cost of acquisition (CAC), to ensure excellent payback. Financial Management : Building an accurate budget/forecast for each financial year. Then, monitoring sales & marketing spend in line with budget. Sales Leadership : The CRO leads the sales team, setting targets, monitoring performance, and providing guidance to ensure that sales goals are met. They be responsible for both sales & marketing teams and drive performance of both recurring contract and ad-hoc hardware & professional services revenues Customer Relationship Management : The CRO oversees customer relationship management (CRM) systems to ensure that customer interactions are managed effectively. This helps in building strong relationships with clients and improving customer satisfaction Collaboration Across Departments : The CRO collaborates across departments such as IT, operations/support and finance to ensure that all efforts are aligned towards achieving the company's goals Market Expansion : The CRO plays a key role in expanding the company's market presence. This includes fostering long-term relationships with large customers and vendors. Exploring new products/solutions, developing strategic partnerships & being an ambassador for the company to attract acquisition targets Performance Monitoring : The CRO monitors key performance indicators (KPIs) related to revenue generation and takes corrective actions when necessary to ensure that the company stays on track to meet its financial objectives. Core to this is ensuring high levels of customer retention, evaluating customer profitability in conjunction with contract renewals & owning pipeline accuracy. Acquisitions & Integration : Support the CEO and executive team in reviewing the due diligence of acquisition targets to ensure they align with company growth objectives and strategic goals. Then, integrate the sales/marketing function into the core team Requirements: Over 5 years in revenue leadership within the ICT sector ICT Sales Leadership experience is a prerequisite for this position Demonstrated success in achieving and exceeding revenue/Profit targets Proven track record of responsibility and achievement of targets Demonstrable knowledge of budgeting and forecasting. A strong drive to exceed expectations and achieve outstanding results. Strong strategic and analytical skills for developing and executing GTM strategies and operational plans. Exceptional leadership with a history of building high-performing teams. Experience in consultative selling at a c-suite level Entrepreneurial mindset, self-starter Strong personal work ethic and good time management skills Excellent communication, interpersonal, and organisational skills Excitement for technology and its possibilities Benefits: Competitive market-pay along with associated performance bonus Material equity participation via an approved EMI scheme 25 days holiday Health & wellbeing benefits Salary sacrifice Family friendly policies including enhanced maternity/paternity Company sick pay