We are looking for an experienced Property Claims Handler to join the team in Manchester. Ideally, you will be office-based due to the nature of the claims and system access requirements, but you can move to a hybrid working arrangement with two days per week from home after training. This role is perfect for someone seeking personal development and aspiring to become a Loss Adjuster or move into a more technical claims role with the necessary guidance and mentoring to help you excel and progress in your career. You will handle claims up to £50k from start to finish, including negotiation, settlement, and repudiations. You will record new losses, provide policy advice, manage loss adjusters and suppliers, and ensure compliance with regulatory requirements. You should have previous claims handling experience, excellent customer service skills, and ideally be CII qualified or willing to work towards it. There's a competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, various lifestyle discounts, and exam study support Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-171. JA Ref: (phone number removed) . For all other vacancies, take a look at our website - (url removed)
Sep 09, 2025
Full time
We are looking for an experienced Property Claims Handler to join the team in Manchester. Ideally, you will be office-based due to the nature of the claims and system access requirements, but you can move to a hybrid working arrangement with two days per week from home after training. This role is perfect for someone seeking personal development and aspiring to become a Loss Adjuster or move into a more technical claims role with the necessary guidance and mentoring to help you excel and progress in your career. You will handle claims up to £50k from start to finish, including negotiation, settlement, and repudiations. You will record new losses, provide policy advice, manage loss adjusters and suppliers, and ensure compliance with regulatory requirements. You should have previous claims handling experience, excellent customer service skills, and ideally be CII qualified or willing to work towards it. There's a competitive salary, contributory pension, life assurance, 25 days holiday plus bank holidays, various lifestyle discounts, and exam study support Interested applicants should apply online or forward their CV s to Craig Dyson at Exchange Street Claims (phone number removed)/ (url removed) Job Ref: CD-171. JA Ref: (phone number removed) . For all other vacancies, take a look at our website - (url removed)
Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve: Acknowledging receipt of customer complaints Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered Ensuring complaints are dealt with in accordance with FCA DISP regulations Liaising with policy holders and keeping them informed of how their complaint in progressing Liaison with the Financial Ombudsmen Service Providing insight / ideas to colleagues as to process and procedural improvement Ensuring complaints are expedited as effectively and efficiently as possible Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding. This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.
Sep 09, 2025
Full time
Due to growth my client, a highly regarded and well established financial services firm, currently seek an experienced Complaints Handler to act as a first point of contact for potential complaints. Working across a range of financial products duties will involve: Acknowledging receipt of customer complaints Conducting thorough investigations and liaising with a range of stakeholders to ensure all relevant information is gathered Ensuring complaints are dealt with in accordance with FCA DISP regulations Liaising with policy holders and keeping them informed of how their complaint in progressing Liaison with the Financial Ombudsmen Service Providing insight / ideas to colleagues as to process and procedural improvement Ensuring complaints are expedited as effectively and efficiently as possible Applicants must possess prior complaints experience from the financial services sector along with a strong understanding of regulatory requirements. You will possess excellent communication skills and the ability to work under pressure whilst managing clients with empathy and understanding. This is a great opportunity to make your mark in a new position supporting the wider claims team and offers a great working environment and potential for long term development.
Personal Lines Broker Faringdon £30,000 Permanent We're working with a client seeking a Personal Lines Broker/Team to join their business, they anticipate a strong pipeline of new mid- and high-net-worth opportunities being added to the account over the next year, making this a great time to join. Key Responsibilities - Personal Lines Broker Handling client enquiries Providing tailored insurance solutions Managing renewals, and processing claims. Playing a key part in building strong client relationships and ensuring a high standard of customer service Qualifications & Requirements - Personal Lines Broker Experience in handling client enquiries and providing customer support Knowledge of insurance products and the ability to provide tailored insurance solutions Skills in managing new business, renewals and guiding clients with claims Strong communication and interpersonal skills Ability to work independently and collaboratively in a hybrid work environment Attention to detail and high levels of accuracy Relevant qualifications in insurance or related fields are beneficial Experience using insurance-related software and technology What we can offer - Personal Lines Broker 25 days holiday, increasing each year to a maximum of 30 (plus bank holidays) Company pension (5% employee/4% employer) Enhanced maternity and paternity pay Performance related bonuses Hybrid working Employee Referral Programme Employee Assistance Programme Good opportunities for career progression Informal, quirky office environment with casual dress Staff Socials Wellbeing days Birthday Gift For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Personal Lines Account Handler, Personal Lines Advisor, Private Clients Insurance Advisor, Personal Lines Insurance Consultant, Insurance Account Executive - Personal Lines, Private Clients Broker, Personal Lines Insurance Specialist, Client Services Executive - Personal Lines may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Sep 09, 2025
Full time
Personal Lines Broker Faringdon £30,000 Permanent We're working with a client seeking a Personal Lines Broker/Team to join their business, they anticipate a strong pipeline of new mid- and high-net-worth opportunities being added to the account over the next year, making this a great time to join. Key Responsibilities - Personal Lines Broker Handling client enquiries Providing tailored insurance solutions Managing renewals, and processing claims. Playing a key part in building strong client relationships and ensuring a high standard of customer service Qualifications & Requirements - Personal Lines Broker Experience in handling client enquiries and providing customer support Knowledge of insurance products and the ability to provide tailored insurance solutions Skills in managing new business, renewals and guiding clients with claims Strong communication and interpersonal skills Ability to work independently and collaboratively in a hybrid work environment Attention to detail and high levels of accuracy Relevant qualifications in insurance or related fields are beneficial Experience using insurance-related software and technology What we can offer - Personal Lines Broker 25 days holiday, increasing each year to a maximum of 30 (plus bank holidays) Company pension (5% employee/4% employer) Enhanced maternity and paternity pay Performance related bonuses Hybrid working Employee Referral Programme Employee Assistance Programme Good opportunities for career progression Informal, quirky office environment with casual dress Staff Socials Wellbeing days Birthday Gift For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Personal Lines Account Handler, Personal Lines Advisor, Private Clients Insurance Advisor, Personal Lines Insurance Consultant, Insurance Account Executive - Personal Lines, Private Clients Broker, Personal Lines Insurance Specialist, Client Services Executive - Personal Lines may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
Motor Claims Handler FNOL & Accidental Damage £23.6k to £30k Bolton Intro: Looking for a new role where you're backed to grow and rewarded for going the extra mile? We are hiring experienced Motor Claims Handlers to join our expanding team in Bolton. About the Role: You'll manage FNOL and Accidental Damage claims from start to finish, building strong relationships with policyholders and ensuring claims are processed efficiently and fairly. What You'll Need: motor claims experience Strong attention to detail and customer service skills Confident using computer systems and managing caseloads Ideally, working towards your CII (we'll support you) What You'll Get: Sociable hours (Mon-Fri, 9 to 5) 35 hours per week Free parking and flexible working options Bonus incentives and birthday day off Support to gain industry qualifications A culture that supports growth and wellbeing Location: Egerton, Bolton (on-site, free parking) Permanent, full-time Apply now
Sep 08, 2025
Full time
Motor Claims Handler FNOL & Accidental Damage £23.6k to £30k Bolton Intro: Looking for a new role where you're backed to grow and rewarded for going the extra mile? We are hiring experienced Motor Claims Handlers to join our expanding team in Bolton. About the Role: You'll manage FNOL and Accidental Damage claims from start to finish, building strong relationships with policyholders and ensuring claims are processed efficiently and fairly. What You'll Need: motor claims experience Strong attention to detail and customer service skills Confident using computer systems and managing caseloads Ideally, working towards your CII (we'll support you) What You'll Get: Sociable hours (Mon-Fri, 9 to 5) 35 hours per week Free parking and flexible working options Bonus incentives and birthday day off Support to gain industry qualifications A culture that supports growth and wellbeing Location: Egerton, Bolton (on-site, free parking) Permanent, full-time Apply now
FNOL Motor Claims Handler 22,222- 27,000 DOE Monday-Friday 9am - 5pm Bolton Do you have experience in motor claims handling? MPJ Recruitment is proud to be partnering with a leading insurance organisation based in Bolton, currently expanding its FNOL Motor Claims team. We are seeking experienced Motor Claims Handlers with a strong background in First Notification of Loss to join their dynamic and growing department. Motor Claims Handler Responsibilities: Manage and process First Notification of Loss (FNOL) motor claims efficiently and accurately. Handle a varied caseload via telephone and internal systems. Prioritise workloads effectively to ensure customer expectations are consistently met. Act as the primary point of contact for policyholders and brokers. Identify and escalate potential fraudulent claims or questionable underwriting. Deliver exceptional customer service in line with company standards and regulatory requirements. Motor Claims Handler Benefits: Support with industry-recognised qualifications (e.g. CII). Regular cash bonus opportunities for exceptional performance. Generous holiday allowance, increasing with length of service. Birthday day off and a seasonal half-day shopping leave. Holiday buy/sell scheme. Contributory pension scheme. Free on-site parking. Casual dress code and free branded clothing. Complimentary breakfast cereals. Cycle to Work scheme. On-site trained mental health and first-aid support. Access to discounted sports and social events. Please click APPLY if you would be interested in finding out more.
Sep 08, 2025
Full time
FNOL Motor Claims Handler 22,222- 27,000 DOE Monday-Friday 9am - 5pm Bolton Do you have experience in motor claims handling? MPJ Recruitment is proud to be partnering with a leading insurance organisation based in Bolton, currently expanding its FNOL Motor Claims team. We are seeking experienced Motor Claims Handlers with a strong background in First Notification of Loss to join their dynamic and growing department. Motor Claims Handler Responsibilities: Manage and process First Notification of Loss (FNOL) motor claims efficiently and accurately. Handle a varied caseload via telephone and internal systems. Prioritise workloads effectively to ensure customer expectations are consistently met. Act as the primary point of contact for policyholders and brokers. Identify and escalate potential fraudulent claims or questionable underwriting. Deliver exceptional customer service in line with company standards and regulatory requirements. Motor Claims Handler Benefits: Support with industry-recognised qualifications (e.g. CII). Regular cash bonus opportunities for exceptional performance. Generous holiday allowance, increasing with length of service. Birthday day off and a seasonal half-day shopping leave. Holiday buy/sell scheme. Contributory pension scheme. Free on-site parking. Casual dress code and free branded clothing. Complimentary breakfast cereals. Cycle to Work scheme. On-site trained mental health and first-aid support. Access to discounted sports and social events. Please click APPLY if you would be interested in finding out more.
A Commercial Insurance Account Manager is required to manages a portfolio of commercial insurance clients. This full-time role is based in the Halifax area, where you will our customers primary point of contact for policy needs, renewals. This role is focused on retention and long-term partnerships, growing and developing key accounts. You will also support new customer enquiries. Sayjo Recruitment are proud to be recruiting on behalf of this specialist insurance company that offers a permanent and full-time career, with outstanding training and development. This role requires strong relationship-building skills to foster long-term client relationships, alongside analytical abilities to understand their business risks and tailor insurance solutions. Key Responsibilities Client Relationship Management, Cultivate and maintain strong, long-term relationships with clients, acting as their main contact for queries, negotiations, and renewals. Portfolio Management, oversee a book of client accounts, ensuring client needs are met and in their best interest. Continually creating new opportunities through networking and ensuring full management of new enquiries. Assist with processing new insurance policies, making modifications to existing ones, and providing support during the claims handling process. Ensure all activities comply with strict service industry regulations. You will have: Experience in Commercial Insurance and Account Management Great communication and the ability to build partnerships with a diverse range of clients. Secure negotiate renewals effectively. Understand client needs and analyse business risks to provide tailored solutions. Manage multiple accounts and tasks efficiently and support all enquiries. This is a permanent and full-time role, based in the office, 5 days per week. We are open to discuss a form of hybrid working. We may close the advert earlier than shown, so please apply today to Louise at Sayjo Recruitment. We aim to reply to all applications within 48 working hours.
Sep 08, 2025
Full time
A Commercial Insurance Account Manager is required to manages a portfolio of commercial insurance clients. This full-time role is based in the Halifax area, where you will our customers primary point of contact for policy needs, renewals. This role is focused on retention and long-term partnerships, growing and developing key accounts. You will also support new customer enquiries. Sayjo Recruitment are proud to be recruiting on behalf of this specialist insurance company that offers a permanent and full-time career, with outstanding training and development. This role requires strong relationship-building skills to foster long-term client relationships, alongside analytical abilities to understand their business risks and tailor insurance solutions. Key Responsibilities Client Relationship Management, Cultivate and maintain strong, long-term relationships with clients, acting as their main contact for queries, negotiations, and renewals. Portfolio Management, oversee a book of client accounts, ensuring client needs are met and in their best interest. Continually creating new opportunities through networking and ensuring full management of new enquiries. Assist with processing new insurance policies, making modifications to existing ones, and providing support during the claims handling process. Ensure all activities comply with strict service industry regulations. You will have: Experience in Commercial Insurance and Account Management Great communication and the ability to build partnerships with a diverse range of clients. Secure negotiate renewals effectively. Understand client needs and analyse business risks to provide tailored solutions. Manage multiple accounts and tasks efficiently and support all enquiries. This is a permanent and full-time role, based in the office, 5 days per week. We are open to discuss a form of hybrid working. We may close the advert earlier than shown, so please apply today to Louise at Sayjo Recruitment. We aim to reply to all applications within 48 working hours.
Warranty Handler Monday-Friday 9:00am-17:30pm (1 in 3 Saturdays 9am-1pm) 28,000- 30,000 DOE Harlow Are you ready to be part of an innovative company that's transforming the automotive industry? Would you like to progress and develop within a business that is growing and expanding? If so, please read on as our claims team are currently looking for a Warranty Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Warranty Handlers qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities. Warranty Handler duties: Provide accurate claims advice across a variety of products Resolve claims across a variety of platforms, telephone, fax, email and online Understanding our various customers' requirements and working with them to ensure they are properly dealt with Maintain company service levels Provide support to the Sales team by providing accurate and timely information Provide professional and friendly service Produce reports/spreadsheets on claims issues/queries on request Arrange vehicle assessments Other reasonable duties as required Warranty Handler Benefits: Free Parking Pension: 4% Employee Contribution, 4% Employer Contribution Casual Dress code Buy additional holidays scheme Opportunity to complete courses and qualifications Excellent progression opportunities Fully paid training Interested in knowing more? CLICK APPLY.
Sep 08, 2025
Full time
Warranty Handler Monday-Friday 9:00am-17:30pm (1 in 3 Saturdays 9am-1pm) 28,000- 30,000 DOE Harlow Are you ready to be part of an innovative company that's transforming the automotive industry? Would you like to progress and develop within a business that is growing and expanding? If so, please read on as our claims team are currently looking for a Warranty Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Warranty Handlers qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities. Warranty Handler duties: Provide accurate claims advice across a variety of products Resolve claims across a variety of platforms, telephone, fax, email and online Understanding our various customers' requirements and working with them to ensure they are properly dealt with Maintain company service levels Provide support to the Sales team by providing accurate and timely information Provide professional and friendly service Produce reports/spreadsheets on claims issues/queries on request Arrange vehicle assessments Other reasonable duties as required Warranty Handler Benefits: Free Parking Pension: 4% Employee Contribution, 4% Employer Contribution Casual Dress code Buy additional holidays scheme Opportunity to complete courses and qualifications Excellent progression opportunities Fully paid training Interested in knowing more? CLICK APPLY.
Claims Accountant Location : Hybrid Stokenchurch (near High Wycombe) or London (Stokenchurch-based employees will attend the London office once a month) Salary : Competitive Contract : Full-time, Permanent At DEKRA, we provide expert services worldwide to help organisations improve safety, efficiency, and sustainability. With a strong reputation in the insurance and risk management sector, we are now seeking a motivated and detail-oriented Claims Accountant to join our busy Claims Accounting Hub. What s in it for you? • Hybrid working arrangements (Stokenchurch or London, with flexibility). • 25 days holiday plus bank holidays. • Company pension scheme. • Private healthcare and Employee Assistance Programme. • Opportunities for ongoing professional development and progression within a global organisation. • A supportive and collaborative team culture, guided by our values of integrity, teamwork, and customer focus. The Role This is an excellent opportunity to take ownership of varied accounting processes within a dynamic international environment. You will play a key role in ensuring accuracy, compliance, and efficiency across multiple legal entities, while gaining exposure to a wide range of financial activities and projects. As a Claims Accountant, you will be responsible for: • Preparing and processing sales and purchase invoices accurately. • Executing daily bank postings, maintaining the cash book, and performing regular reconciliations. • Managing payment runs, ensuring all payments are made on time. • Producing accurate financial reports using Excel and accounting systems. • Supporting Claims Handlers and management by resolving financial queries promptly. • Carrying out monthly control activities, analysing variances, and clarifying discrepancies. • Assisting with audits by providing clear documentation and explanations. • Ensuring compliance with regulatory bodies and internal policies. • Supporting wider team projects, including process improvements and system upgrades. About You We are looking for someone who: • Has experience working in an accounts function (AR, AP, or general accounting). • Is confident using accounting software (SAP R/3 experience preferred, Exact Globe desirable). • Possesses strong Excel skills, including Pivot Tables and formulas. • Demonstrates excellent attention to detail and organisational ability. • Is able to work independently under pressure while also contributing to a team. • Holds an accounting qualification such as AAT (desirable but not essential). • Communicates clearly and can explain financial data effectively. What We Offer This role offers an exciting blend of routine accounting activities and opportunities to get involved in projects that drive improvements and efficiency across the business. If you re an organised, detail-driven individual who thrives in a fast-paced environment, we d love to hear from you. Apply today and take the next step in your accounting career with DEKRA. No agencies please.
Sep 08, 2025
Full time
Claims Accountant Location : Hybrid Stokenchurch (near High Wycombe) or London (Stokenchurch-based employees will attend the London office once a month) Salary : Competitive Contract : Full-time, Permanent At DEKRA, we provide expert services worldwide to help organisations improve safety, efficiency, and sustainability. With a strong reputation in the insurance and risk management sector, we are now seeking a motivated and detail-oriented Claims Accountant to join our busy Claims Accounting Hub. What s in it for you? • Hybrid working arrangements (Stokenchurch or London, with flexibility). • 25 days holiday plus bank holidays. • Company pension scheme. • Private healthcare and Employee Assistance Programme. • Opportunities for ongoing professional development and progression within a global organisation. • A supportive and collaborative team culture, guided by our values of integrity, teamwork, and customer focus. The Role This is an excellent opportunity to take ownership of varied accounting processes within a dynamic international environment. You will play a key role in ensuring accuracy, compliance, and efficiency across multiple legal entities, while gaining exposure to a wide range of financial activities and projects. As a Claims Accountant, you will be responsible for: • Preparing and processing sales and purchase invoices accurately. • Executing daily bank postings, maintaining the cash book, and performing regular reconciliations. • Managing payment runs, ensuring all payments are made on time. • Producing accurate financial reports using Excel and accounting systems. • Supporting Claims Handlers and management by resolving financial queries promptly. • Carrying out monthly control activities, analysing variances, and clarifying discrepancies. • Assisting with audits by providing clear documentation and explanations. • Ensuring compliance with regulatory bodies and internal policies. • Supporting wider team projects, including process improvements and system upgrades. About You We are looking for someone who: • Has experience working in an accounts function (AR, AP, or general accounting). • Is confident using accounting software (SAP R/3 experience preferred, Exact Globe desirable). • Possesses strong Excel skills, including Pivot Tables and formulas. • Demonstrates excellent attention to detail and organisational ability. • Is able to work independently under pressure while also contributing to a team. • Holds an accounting qualification such as AAT (desirable but not essential). • Communicates clearly and can explain financial data effectively. What We Offer This role offers an exciting blend of routine accounting activities and opportunities to get involved in projects that drive improvements and efficiency across the business. If you re an organised, detail-driven individual who thrives in a fast-paced environment, we d love to hear from you. Apply today and take the next step in your accounting career with DEKRA. No agencies please.
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
Sep 08, 2025
Full time
We are currently recruiting for a growing Insurance Brokers, who are now recruiting for three more people to join them as personal lines brokers on their busy team in their Eastleigh office due to growth. They ae keen to hear from you if you have motor or household insurance experience, gained in sales/broking, customer service or claims. These roles will deal with both existing clients and new business. As a leading insurance provider for clients that have either standard home or motor insurance or non-standard car and home insurance needs, you will need to be confident dealing with high net worth individuals and those that have unusual and often more challenging insurance requirements. Typical clients own super cars including Ferrari s, McLaren and Porsche. They could own kit cars, modified vehicles, motorhomes or classic and vintage vehicles. On a daily basis you will be negotiating and sourcing insurance from the UK s leading insurance providers for clients that may have properties that have previously been flooded, high sum insureds, previous subsidence issues or UK or overseas holiday homes. Whatever your personal goals, you ll find a remarkable level of training and support in reaching them. It s more than just team spirit, with many people saying that the encouragement they get within this business, is like being part of a big family. So, what do you need to join this family? Well, a talent for sales is obviously important, but as you will be dealing with their customers, you also need solid customer services skills and the ability to engage with a wide range of people. In return, you can look forward to plenty of opportunities for career progression, plus a generous and highly competitive salary. Salary on offer is £25-40k depending on experience to start. Working week here is Monday to Friday 8:50am to 5:30pm, and 9am to 12 noon on Saturdays (1 in 4) If you would like to discuss this role in more detail, please contact Kieran at CKB Recruitment
Exciting new opportunity to take the first step toward developing a career within a leading insurance brand Full training and ongoing support provided including opportunities to progress and develop your career with a company who will invest in you. After successful probation, this will be a hybrid role with 80% homeworking and 20% in York office. Salary: Up to £26,000 + 10% annual bonus Hours: You ll work 35 hours per week, Monday to Friday, with shifts scheduled between 8am and 6pm - and no weekend work! Consideration will also be given to part-time hours. About the role As a Customer Service Claims Handler in our York office, you ll be part of a team that manages our customers pet and equine insurance enquiries from initial claim through to settlement, while also gaining exposure to some property claims. At NFU Mutual, we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You ll engage with our customers, NFU Mutual Agents and a variety of third parties, including vets, to gather the necessary information that ll help you make fair decisions on our customers claims. We always look for ways to settle our customers claims. To help you become the best you can be, we provide structured training that will give you an introduction to the business and build your knowledge about our insurance products and processes. When the training is complete, we ll continue to provide a supportive learning environment so you can confidently grow your Claims Handler career. Your line manager will also support you to build a personal development plan, with regular conversations throughout the year. You ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, free tea and coffee, and a weekly delivery of fresh fruit. Easy to get to by bus, bike or car, we have free on-site parking and bike storage facilities. We re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations. While the role offers up to 80% homeworking once you re fully up to speed, it s important to know that you ll need to be based in the office full-time for the initial training period. This typically lasts the length of your probation around six months. Our priority during this time is to give you the best possible start helping you build confidence in the role, get hands-on experience, and feel fully supported as you settle in. Responsibilities: Handle new claim calls and manage ongoing claims across pet and equine claims with the opportunity to e upskilled to handle property claims. Respond to queries from policyholders and vets, ensuring clear and empathetic communication. Assess claims in line with policy terms, confirming cover with vets and scrutinising invoices (up to £5,000 / one year s cover). Process invoices and clinical histories efficiently and accurately. Work within the team s phone group system, balancing call handling with other claim activities. Collaborate with colleagues across different claim types to provide a flexible and responsive service Recruitment process: Our recruitment process consists of a few simple steps: an online application, a friendly introduction call with a member of our Talent Acquisition team, and a skills-focused interview at our York office. Interviews will be held on the 24th September. About you You take pride in putting customers first and delivering a service that feels fair, supportive and personal. With strong communication skills, empathy and a willingness to learn, you can quickly build trust and adapt to a fast paced, changing environment. While insurance experience is desirable, it is not essential, as we will provide full training on our products and processes We re looking for: Customer focus: you put the policyholder at the heart of every decision, ensuring they feel supported and valued throughout their claim. Problem solving and judgement/initiative: you use sound judgement and initiative to resolve issues and make fair decisions, even when situations are complex. Effective communication: you listen carefully, show understanding and explain information clearly to customers, vets and colleagues, both in writing and in person. Time management: you manage calls, claims and administration efficiently, making sure tasks are completed on time and to a high standard. Prioritisation : you can assess your workload and focus on the most important tasks, ensuring customers receive a timely service. Adaptability/Learning mindset: dealing with ambiguity you remain calm and effective when things change, handling new challenges with confidence. While being open to feedback and eager to grow your skills. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £26,000 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We re one of the UK s leading general insurance and financial services companies. For over 110 years we ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the Linked In Top 15 Companies 2025 list of Best midsize employers to grow your career in the UK , the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Sep 08, 2025
Full time
Exciting new opportunity to take the first step toward developing a career within a leading insurance brand Full training and ongoing support provided including opportunities to progress and develop your career with a company who will invest in you. After successful probation, this will be a hybrid role with 80% homeworking and 20% in York office. Salary: Up to £26,000 + 10% annual bonus Hours: You ll work 35 hours per week, Monday to Friday, with shifts scheduled between 8am and 6pm - and no weekend work! Consideration will also be given to part-time hours. About the role As a Customer Service Claims Handler in our York office, you ll be part of a team that manages our customers pet and equine insurance enquiries from initial claim through to settlement, while also gaining exposure to some property claims. At NFU Mutual, we put our customers at the heart of everything we do. We're proud to have built an enviable reputation for exceptional member loyalty, which is why 9 out of 10 customers renew with us each year. You ll engage with our customers, NFU Mutual Agents and a variety of third parties, including vets, to gather the necessary information that ll help you make fair decisions on our customers claims. We always look for ways to settle our customers claims. To help you become the best you can be, we provide structured training that will give you an introduction to the business and build your knowledge about our insurance products and processes. When the training is complete, we ll continue to provide a supportive learning environment so you can confidently grow your Claims Handler career. Your line manager will also support you to build a personal development plan, with regular conversations throughout the year. You ll be joining a thriving and vibrant team in a lively office with everything you need, including plenty of break-out spaces, free tea and coffee, and a weekly delivery of fresh fruit. Easy to get to by bus, bike or car, we have free on-site parking and bike storage facilities. We re a team that enjoys group social activities as much as we enjoy helping our local communities and charity organisations. While the role offers up to 80% homeworking once you re fully up to speed, it s important to know that you ll need to be based in the office full-time for the initial training period. This typically lasts the length of your probation around six months. Our priority during this time is to give you the best possible start helping you build confidence in the role, get hands-on experience, and feel fully supported as you settle in. Responsibilities: Handle new claim calls and manage ongoing claims across pet and equine claims with the opportunity to e upskilled to handle property claims. Respond to queries from policyholders and vets, ensuring clear and empathetic communication. Assess claims in line with policy terms, confirming cover with vets and scrutinising invoices (up to £5,000 / one year s cover). Process invoices and clinical histories efficiently and accurately. Work within the team s phone group system, balancing call handling with other claim activities. Collaborate with colleagues across different claim types to provide a flexible and responsive service Recruitment process: Our recruitment process consists of a few simple steps: an online application, a friendly introduction call with a member of our Talent Acquisition team, and a skills-focused interview at our York office. Interviews will be held on the 24th September. About you You take pride in putting customers first and delivering a service that feels fair, supportive and personal. With strong communication skills, empathy and a willingness to learn, you can quickly build trust and adapt to a fast paced, changing environment. While insurance experience is desirable, it is not essential, as we will provide full training on our products and processes We re looking for: Customer focus: you put the policyholder at the heart of every decision, ensuring they feel supported and valued throughout their claim. Problem solving and judgement/initiative: you use sound judgement and initiative to resolve issues and make fair decisions, even when situations are complex. Effective communication: you listen carefully, show understanding and explain information clearly to customers, vets and colleagues, both in writing and in person. Time management: you manage calls, claims and administration efficiently, making sure tasks are completed on time and to a high standard. Prioritisation : you can assess your workload and focus on the most important tasks, ensuring customers receive a timely service. Adaptability/Learning mindset: dealing with ambiguity you remain calm and effective when things change, handling new challenges with confidence. While being open to feedback and eager to grow your skills. At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Salary up to £26,000 Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We re one of the UK s leading general insurance and financial services companies. For over 110 years we ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the Linked In Top 15 Companies 2025 list of Best midsize employers to grow your career in the UK , the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.
Job Title: Credit Hire Handler Location: Liverpool or Sevenoaks with hybrid working available Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! Please click the 'APPLY' button to submit your CV for this role. Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive may also be considered for this role.
Sep 08, 2025
Full time
Job Title: Credit Hire Handler Location: Liverpool or Sevenoaks with hybrid working available Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! Please click the 'APPLY' button to submit your CV for this role. Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive may also be considered for this role.
Job Title: Credit Hire Handler Location: Liverpool or Sevenoaks with hybrid working available Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! Please click the 'APPLY' button to submit your CV for this role. Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive may also be considered for this role.
Sep 08, 2025
Full time
Job Title: Credit Hire Handler Location: Liverpool or Sevenoaks with hybrid working available Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly Job Type: Permanent, Full Time Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm What you will be doing: Validating all motor claims across the mitigation team for indemnity and fraud Accurately assessing liability whilst utilising all available evidence and tools You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers Ensuring indemnity spend is minimized by commercial decision making Proactive diary management to monitor and progress live hire cases Accurate quantum assessment of claims presented using the relevant tools available to assist Applying accurate reserves in line with company guidelines Any other Ad hoc task as the needs of the business dictate What we're looking for: A persuasive, confident and strong communicator with effective negotiation skills Ability to use own initiative to explore all options to achieve the best outcome for the business Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure Motivated self-starter with the ability to work as part of a team About Acorn Insurance: With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover. At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us. We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day. The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Enhanced paternity pay and 16 weeks full maternity pay. Colleague Assistance programme offers a suite of wellbeing services such as: 6 Free Counselling sessions per year Unlimited access to a telephone councillor 24/7 Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor. Network of internal qualified mental health first aiders are available to provide support to colleagues. Financial: A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner Ability to access your earnings before payday via Dayforce Wallet. Company pension scheme Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period. Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice. Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary. Reward, Recognition and Culture: Long Service Award paid on 5,10- and 15-years' service A reward and recognition hub to celebrate and reward colleagues and peers. Consistent and engaging company events including company awards, competitions and charity fundraisers. Budgets for department leaders to use for social and engagement events. Please visit our website to view more of our excellent work benefits! Please click the 'APPLY' button to submit your CV for this role. Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive may also be considered for this role.
Overview A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people. The Role As a Claims Handler , you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes. Key responsibilities include: Handling a wide range of claims including Property, Liability, Motor, and Commercial. Acting as the main point of contact for clients, keeping them informed throughout the claims process. Negotiating with insurers and third parties to secure fair settlements. Managing claims documentation and ensuring compliance with FCA regulations. Providing excellent customer service, supporting clients during challenging situations. Identifying potential areas of risk and assisting with claims analysis and reporting. What s on Offer Competitive salary of £24,000 £28,000 , dependent on experience. 25 days holiday plus Bank Holidays. Pension scheme. Hybrid working flexibility (after probation). Career progression opportunities within a growing and dynamic team. A supportive environment with ongoing training and professional development. What We re Looking For Previous experience in Insurance Claims Handling (Commercial or Personal lines). Strong communication and negotiation skills. High attention to detail with the ability to manage multiple claims efficiently. Cert CII qualification (or working towards) is highly desirable. A proactive and client-focused approach. Next Steps If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.
Sep 08, 2025
Full time
Overview A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people. The Role As a Claims Handler , you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes. Key responsibilities include: Handling a wide range of claims including Property, Liability, Motor, and Commercial. Acting as the main point of contact for clients, keeping them informed throughout the claims process. Negotiating with insurers and third parties to secure fair settlements. Managing claims documentation and ensuring compliance with FCA regulations. Providing excellent customer service, supporting clients during challenging situations. Identifying potential areas of risk and assisting with claims analysis and reporting. What s on Offer Competitive salary of £24,000 £28,000 , dependent on experience. 25 days holiday plus Bank Holidays. Pension scheme. Hybrid working flexibility (after probation). Career progression opportunities within a growing and dynamic team. A supportive environment with ongoing training and professional development. What We re Looking For Previous experience in Insurance Claims Handling (Commercial or Personal lines). Strong communication and negotiation skills. High attention to detail with the ability to manage multiple claims efficiently. Cert CII qualification (or working towards) is highly desirable. A proactive and client-focused approach. Next Steps If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.
Overview A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people. The Role As a Claims Handler , you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes. Key responsibilities include: Handling a wide range of claims including Property, Liability, Motor, and Commercial. Acting as the main point of contact for clients, keeping them informed throughout the claims process. Negotiating with insurers and third parties to secure fair settlements. Managing claims documentation and ensuring compliance with FCA regulations. Providing excellent customer service, supporting clients during challenging situations. Identifying potential areas of risk and assisting with claims analysis and reporting. What s on Offer Competitive salary of £24,000 £28,000 , dependent on experience. 25 days holiday plus Bank Holidays. Pension scheme. Hybrid working flexibility (after probation). Career progression opportunities within a growing and dynamic team. A supportive environment with ongoing training and professional development. What We re Looking For Previous experience in Insurance Claims Handling (Commercial or Personal lines). Strong communication and negotiation skills. High attention to detail with the ability to manage multiple claims efficiently. Cert CII qualification (or working towards) is highly desirable. A proactive and client-focused approach. Next Steps If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.
Sep 08, 2025
Full time
Overview A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people. The Role As a Claims Handler , you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes. Key responsibilities include: Handling a wide range of claims including Property, Liability, Motor, and Commercial. Acting as the main point of contact for clients, keeping them informed throughout the claims process. Negotiating with insurers and third parties to secure fair settlements. Managing claims documentation and ensuring compliance with FCA regulations. Providing excellent customer service, supporting clients during challenging situations. Identifying potential areas of risk and assisting with claims analysis and reporting. What s on Offer Competitive salary of £24,000 £28,000 , dependent on experience. 25 days holiday plus Bank Holidays. Pension scheme. Hybrid working flexibility (after probation). Career progression opportunities within a growing and dynamic team. A supportive environment with ongoing training and professional development. What We re Looking For Previous experience in Insurance Claims Handling (Commercial or Personal lines). Strong communication and negotiation skills. High attention to detail with the ability to manage multiple claims efficiently. Cert CII qualification (or working towards) is highly desirable. A proactive and client-focused approach. Next Steps If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.
Overview A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people. The Role As a Claims Handler , you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes. Key responsibilities include: Handling a wide range of claims including Property, Liability, Motor, and Commercial. Acting as the main point of contact for clients, keeping them informed throughout the claims process. Negotiating with insurers and third parties to secure fair settlements. Managing claims documentation and ensuring compliance with FCA regulations. Providing excellent customer service, supporting clients during challenging situations. Identifying potential areas of risk and assisting with claims analysis and reporting. What s on Offer Competitive salary of £24,000 £28,000 , dependent on experience. 25 days holiday plus Bank Holidays. Pension scheme. Hybrid working flexibility (after probation). Career progression opportunities within a growing and dynamic team. A supportive environment with ongoing training and professional development. What We re Looking For Previous experience in Insurance Claims Handling (Commercial or Personal lines). Strong communication and negotiation skills. High attention to detail with the ability to manage multiple claims efficiently. Cert CII qualification (or working towards) is highly desirable. A proactive and client-focused approach. Next Steps If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.
Sep 08, 2025
Full time
Overview A leading and well-respected Insurance Broker is seeking an experienced Claims Handler to join their London team. The business has an excellent reputation for delivering outstanding service, innovative solutions, and long-standing relationships across commercial and personal lines. With a strong presence in the UK market, this is a fantastic opportunity to develop your career with a company that invests in its people. The Role As a Claims Handler , you will be responsible for managing a varied portfolio of insurance claims from first notification through to settlement, ensuring a smooth and efficient process for clients. You will liaise with insurers, loss adjusters, and policyholders, providing guidance and advice to achieve fair and timely outcomes. Key responsibilities include: Handling a wide range of claims including Property, Liability, Motor, and Commercial. Acting as the main point of contact for clients, keeping them informed throughout the claims process. Negotiating with insurers and third parties to secure fair settlements. Managing claims documentation and ensuring compliance with FCA regulations. Providing excellent customer service, supporting clients during challenging situations. Identifying potential areas of risk and assisting with claims analysis and reporting. What s on Offer Competitive salary of £24,000 £28,000 , dependent on experience. 25 days holiday plus Bank Holidays. Pension scheme. Hybrid working flexibility (after probation). Career progression opportunities within a growing and dynamic team. A supportive environment with ongoing training and professional development. What We re Looking For Previous experience in Insurance Claims Handling (Commercial or Personal lines). Strong communication and negotiation skills. High attention to detail with the ability to manage multiple claims efficiently. Cert CII qualification (or working towards) is highly desirable. A proactive and client-focused approach. Next Steps If you are a motivated Claims Handler looking for your next career move in London, we want to hear from you. Apply today and one of our specialist consultants will be in touch to discuss the role in detail.
Criminal Injuries Compensation Authority Call handler and Admin Location: 10 Clyde Place, Kingston, Glasgow, G5 8DS OFFICE BASED Hourly rate: 12.53 Working Days/Hours: 37 hours per week, Monday-Friday 9am-5pm Contract: This a temporary position until March 2026 but due to be extended pending performance and business needs Brook Street in partnership with the His Majesty's Prison has a fantastic opportunity to join their team as an Call handler and Admin. This is great opportunity to gain valuable exposure/experience working within the Public Sector. Experience Needed/desired: Dealing with customers Clear and understandable Time management IT skills Confident with technology Are able to deal with difficult applicants Have empathy Proactive thinking Customer service Not essential but helped support potential victims List the duties/ responsibilities: Responding courteously to telephone and email enquiries, providing applicants with updates on the progress of their claims Supporting applicants accessing digital services and where necessary taking applications by phone Handling and resolving customer issues and responding positively to applicant feedback or instances of dissatisfaction Updating and maintaining relevant databases Liaising with internal colleagues and external stakeholders Recording statistical information on work completed Clearance level (to be applied for by Brook Street upon a successful application): Basic (Scottish) DBS Training provided, what is their training plan and location of training: No annual leave whilst in training. Training will be provided by a trainer for first 2 weeks- then next 4 weeks will be with a buddy for practical training (6 weeks training altogether) Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Sep 04, 2025
Seasonal
Criminal Injuries Compensation Authority Call handler and Admin Location: 10 Clyde Place, Kingston, Glasgow, G5 8DS OFFICE BASED Hourly rate: 12.53 Working Days/Hours: 37 hours per week, Monday-Friday 9am-5pm Contract: This a temporary position until March 2026 but due to be extended pending performance and business needs Brook Street in partnership with the His Majesty's Prison has a fantastic opportunity to join their team as an Call handler and Admin. This is great opportunity to gain valuable exposure/experience working within the Public Sector. Experience Needed/desired: Dealing with customers Clear and understandable Time management IT skills Confident with technology Are able to deal with difficult applicants Have empathy Proactive thinking Customer service Not essential but helped support potential victims List the duties/ responsibilities: Responding courteously to telephone and email enquiries, providing applicants with updates on the progress of their claims Supporting applicants accessing digital services and where necessary taking applications by phone Handling and resolving customer issues and responding positively to applicant feedback or instances of dissatisfaction Updating and maintaining relevant databases Liaising with internal colleagues and external stakeholders Recording statistical information on work completed Clearance level (to be applied for by Brook Street upon a successful application): Basic (Scottish) DBS Training provided, what is their training plan and location of training: No annual leave whilst in training. Training will be provided by a trainer for first 2 weeks- then next 4 weeks will be with a buddy for practical training (6 weeks training altogether) Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
