52 jobs found

CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign. Here is all you need to know Start Date: October/November 2025 Salary: £12.21 per hour Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Previous banking/ financial experience is highly desired but not essential Previous call centre/ customer service experience is essential Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Confident in following banking processes and explaining this to customer Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) No peak rail fares - travel is more

IT Admin Support for Regulatory Services system just implemented Initial 4 Week Contract 100% Onsite in Portsmouth Your new role Proficient in Microsoft Outlook and other Office applications, including Word Comfortable using databases (experience with Salesforce is a strong advantage) Able to process information from emails and log incidents into a complaints database Confident in drafting and sending standard letters or emails to various stakeholders Able to use a scanner to attach files to cases within the database, following clear rules What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

This is a great opportunity to join a forward-thinking, small-scale specialist chemical company as a Senior Chemist. Driven by innovation, quality, and global reach, the team values deep technical expertise, collaborative problem-solving, and a passion to shape the future of their products. What are the responsibilities? You'll take full ownership over R&D and product enhancements, from ideation to launch. This includes: Innovate & Improve: Design new formulations and refine existing products to meet evolving customer and regulatory needs. Lead external lab testing and analyse data cost-effectively. Manage Trials & Manufacturing: Oversee product trials from lab scale through to internal production. Document processes clearly for the Manufacturing Team. Also, liaise with licensee manufacturers in China, India, and Turkey, ensuring consistent quality and compliance. Regulatory Compliance & Accreditations: Own R&D's role in maintaining approvals like REACH, NSF, HALAL, KOSHER, and ISO standards. Prepare and review all relevant documentation, including MSDS as per current legislation. Technical Support & Project Leadership: Be the go-to internal expert for technical queries and product troubleshooting. Lead resolution, including complaints, through effective project management. Manage lab operations, safety, equipment, procurement, and team coordination. Analytics & Quality Assurance: Develop and monitor measurement techniques, using statistical insights to detect deviations and maintain product integrity. Reporting & Collaboration: Deliver monthly performance updates to the Board. Structure internal and external meetings to align on priorities and progress. Trials & Inspection: Oversee testing of your formulations and supported manufacturing outcomes. Coordinate on-site trial reviews before product release. Culture & Governance: Always work within company policies, quality frameworks, and health and safety guidelines. Act with initiative and professionalism, balancing competing priorities effectively. Who are they looking for? A seasoned chemist with extensive R&D experience, ideally within related industries. Educated to PhD level (or MSc/BSc plus equivalent experience). Adept at driving commercial R&D projects and forming valuable industry and academic networks. Committed to excellence in health, safety, and regulatory compliance. Passionate about playing a central role in a small organisation's growth and culture. Strong leadership potential, you'll help build and guide our R&D function. Clean driving license and the ability to travel outside the UK (2/3 days at a time) If this Senior Chemist role is of interest, do not hesitate to apply with an up to date copy of your CV. You can reach out directly to Rebecca

OVERVIEW Rising Sun Domestic Violence and Abuse Service (Rising Sun) is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence. Our team provide a range of services to adults and children who ve experienced domestic abuse. We understand the impact of domestic abuse on survivors, so we listen to individual needs and respond in a trauma informed way. We provide one-to-one support and also deliver therapeutically informed group programmes to help survivors to recognise healthy/unhealthy behaviours in relationships and to understand the impact of domestic abuse. Bringing survivors together validates experiences and enables them to draw strength from one another. JOB PURPOSE As one of our High Support Needs IDVAs you will be part of our experienced and dedicated adult team reporting to the HSN IDVA Manager covering the Ashford District area, and your role will include a mixture of remote and office working. You ll be providing a high-quality, frontline service to survivors of domestic abuse and play a crucial role in advocacy, risk assessment, safety planning and empowerment for our clients with more complex needs. You will assist them in recognising the features and dynamics of domestic abuse which are impacting their situation, and help them to regain control of their lives. You will support them to make informed and safe choices and to move forward. Alongside working with survivors, you will develop and maintain productive relationships with partner organisations to strengthen multi-agency working and improve service outcomes for survivors. We are looking for someone with a genuine passion for supporting people who is confident, resilient and has the ability to build strong relationships. You will have experience of delivering domestic abuse interventions with survivors, including some whose individual circumstances are more complex. This might include clients with issues such as homelessness, poor mental health or drugs and alcohol use. The nature of this work and being exposed to survivors trauma and challenges can have a negative impact on our own wellbeing as support workers, and therefore good self-awareness and the ability to recognise our own needs and put in place appropriate boundaries is essential. All team members are expected to exercise self-care and attend regular clinical supervision to mitigate the potential impact of vicarious trauma. As part of our passionate and committed team of approximately 50 staff, our aspiration is that you will thrive and develop in this varied role. You will be contributing to the invaluable work of the Rising Sun and making a lasting difference to the lives of those who are impacted by domestic abuse. Equal Opportunities Rising Sun is an equal opportunities employer. We recognise intersecting identities, and value what having a diverse team brings, both in terms of effectively responding to client needs, and engaging with each other at work. We encourage applicants from all sections of the community; especially from minority groups, as we are on a journey to increase diversity in our team. Flexible working is available in most roles, and we strive to accommodate the needs of all applicants and team members. MAIN DUTIES AND RESPONSIBILITIES Provide high quality case work support and information to victims/survivors who have experienced domestic and/ or sexual violence and have high support needs. Support those who are experiencing domestic and sexual abuse to access services to keep themselves (and their children) safe and address their needs Identify and assess the needs of domestic abuse victims using an evidence-based risk identification checklist while taking a trauma informed approach Provide 1:1 support to survivors in the Ashford, Canterbury and Folkestone and Hythe districts, either over the phone, in community venues or at Rising Sun offices Manage a caseload in accordance with organisational policies and procedures and adhere to confidentiality Work as part of a team, supporting colleagues and building positive working-relationships with team members Attend regular clinical supervision and case review meetings Hold weekly information and advice drop in sessions and facilitate relevant programmes when required i.e. Freedom Programme Participate in street walks to meet and build relationships and trust with street homeless Advocate for high risk victims with agencies who can help to address the domestic abuse by: Understanding the role of all relevant statutory and non-statutory services available to domestic abuse victims and how your role fits into them. Providing advocacy, emotional and practical support and information to survivors including in relation to legal options, housing, health and finance. Effective partnership working with all key agency partners (including housing and other specialist services, such as drug and alcohol support) to address the safety of high risk victims and ensuring that their safety plans are coordinated particularly through the MARAC (multi-agency risk assessment conference). Identify training opportunities and provide training and support for housing staff and other relevant agencies as appropriate Work with volunteers (where appropriate) to enhance the capacity of the service Be responsible for personal well-being and exercise appropriate self-care Attend wider team meetings to share learning and feed into organisational developments Ensure that the service user is at the heart of all service delivery by encouraging participation in service development and reporting on their recommendations and complaints Be willing and available to work occasional evenings and weekends to support wider team activities such as representing Rising Sun at events (time off in lieu can be taken) Ensure publicity materials are effectively distributed as well as contributing to the development of literature General At all times work professionally and to a high standard, setting an example to the wider team and external partners Demonstrate a commitment to continued professional development, being responsible for personal learning and keeping up to date on research, relevant legislation, policy and practice, and other literature relevant to the role At all times protect the safety and security of the Rising Sun, service users, staff, volunteers and buildings, and the confidentiality of records and other information Uphold the rights of women, children and young people who have experienced domestic abuse, and proactively assess the gender specific, trauma informed needs and the safety of children and women to ensure that any risks/needs identified are addressed, having full regard to Rising Sun Safeguarding Children policy and Safeguarding Adults policy Ensure the effective implementation of Rising Sun s policies and procedures and uphold the core values of the Rising Sun. Work across teams and undertake such other duties, appropriate to the grade and nature of the work, as may reasonably be expected. This job description sets out the duties of the post at the time when it was drawn up and will be reviewed from time to time. Duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. PERSON SPECIFICATION The successful candidate will demonstrate the following experience, knowledge, skills and attitudes. (D = Desirable) Qualifications An accredited VAWG/domestic abuse qualification, e.g. IDVA / DAPA (D) Independent Sexual Violence Adviser (ISVA) qualification (D) Knowledge and Experience A good understanding of the causes and dynamics of domestic abuse including its impact on survivors, children and young people, families and communities. A sound working knowledge of housing, welfare and policy relating to domestic and sexual violence Thorough knowledge of safeguarding practice, procedures and legislation (adults and children) At least two years experience of working directly with survivors affected by domestic abuse Experience of working with survivors of domestic abuse with complex needs for example homelessness, mental health issues, drugs and alcohol dependency (D) Experience of managing own case load, working under pressure and prioritising workload Experience of risk assessment and management, and safety planning Experience of multi-agency partnership work Experience of facilitating group programmes (D) Experience of delivering training (D) Skills and attributes Excellent listening, written and verbal communication skills. Personal resilience Good self-awareness and ability to exercise effective self-care Competent in the use of Microsoft packages i.e. Word, Excel and Power Point Effective negotiation, advocacy and interpersonal skills, at all levels Ability to collect and collate data and write reports as appropriate to this role Ability to be self-motivating, work on own initiative and as part of a team . click apply for full job details

Used Car Sales Executive Basic £18k, OTE £45k - £50k Basingstoke Permanent/Full Time Our client, based in the Basingstoke area is on the lookout for an experienced sales professional to join their company. They are looking for a candidate who is not only brilliant with people but great at building up relationships. This is a fantastic opportunity to join a successful sales team and become part of a growing business! Apply with us today! Duties & Responsibilities: Achieving agreed sales targets for used vehicles. Building trust, communicating effectively and exceeding customers expectations, leading to loyalty and referrals. Maintain and accurately record all customer contact details. Handling all customer queries and complaints and ensuring they are resolved to achieve customer and company requirements. Responding to queries from new and existing customers relating to vehicle sales. Developing and maintaining a specialist knowledge of manufacturer vehicles. Your Background & Skill: Proven experience as a Sales Executive (motor trade experience is advantageous but not essential.) Ability to follow a sales process to achieve targets. Strong communication and interpersonal skills. Excellent selling and negotiating skills. For further details on this role and other jobs in the motor trade, please submit your CV to Stacey Hunt of ACS Automotive Recruitment Consultancy.

Trading Standards Officer - Technical Birkenhead Contract £32.10 per hour PAYE or £41.28 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Trading Standards Officer - Technical. This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. 3 month contract for additional capacity for statutory inspection programme & support the apprentices with statutory qualifications. Carry out criminal compliance enforcement activities across service functions. Carry out inspections, surveys, investigations into complex & serious breaches of trading standards legislation. Identify legal contraventions & select & execute appropriate enforcement activity based on assessed risk. Duties include presenting solutions for resolution to complex issues. Professional CTSI Trading Standards qualification (DTS/DCATS including Food and Legal Metrology modules) or equivalent, plus a university degree. Knowledge & Skills: Demonstrate the ability to represent the Trading Standards Service at meetings, participating in the co-ordination or lead regional initiatives and projects with other Local Authorities, professional bodies, or external organisations. Excellent written and verbal communication skills and an ability to influence the behaviour of others. Knowledge of current and proposed Trading Standards legislation and statutory guidance Ability to work with minimal supervision and to a high level of accuracy. Demonstrate knowledge of Enforcement Procedures and PACE. Demonstrate the ability to prepare reports, undertake correspondence, conduct interviews and collate case files for Legal Services. Demonstrate the ability to investigate and undertake complex projects. Have effective time management skills An awareness and understanding of equality issues. Demonstrate computer literacy Demonstrate an ability to be an effective communicator at all levels Out of office hours to meet the needs of the service Experience: Have experience in working in a large urban authority or private sector organisation. Experience in a Trading Standards service Have experience of investigating consumer complaints. Have experience of the provision of business advice to members of the public and commercial undertakings. Have experience of Civil Enforcement procedures and the Enterprise Act. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employe

Account Manager The Role: The Account Manager role is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management. Identify areas for innovation and investment to assist with growth. Key Responsibilities: Sales Achieve growth in all areas of BCS Group and ensure sales targets are monitored to ensure targets will be achieved. Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships. Develop relationships with key suppliers and manufacturers to ensure knowledge and understanding of latest industry products and innovations. Work work Barhale senior management to ensure leads are generated where appropriate. Business Development Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business. Work closely with Business Unit Management,Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers. Identify mailshots and exhibitions that BCS should attend as a business. Ensure that customer feedback is obtained and shared on a regular basis to make the business more efficient and to maintain a high level of customer service. Monitor competition from a sales perspective and ensure that all information is shared. Customer Relationship Management Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintaining a pipeline of opportunities. Participate in networking at industry events and exhibitions to benefit the business. Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers. Reports & Administration Complete a winning works summary on a monthly basis that contributes towards the board report and quarterly business review submissions. Share good news stories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group. Complete own administration requirements in a timely fashion. HSEQ Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance. Report accidents and Positive Interventions using the correct methods. Ensure the correct PPE is used in the at all times. Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc Identify/Submit positive interventions where needed Work in conjunction with HSEQ policies and procedures Key measures & targets: Sales targets New business Customer retention Customer satisfaction Key relationships: Sales Manager Internal Sales Team Key Clients Key Suppliers Accounts Team Person Specification: The successful candidate is likely to meet all of the following criteria: Essential Experience and in depth knowledge and understanding of working in sales Strong verbal and written communication skills Good time management and planning skills Ability to prioritise workload and meet deadlines Strong presentation skills IT skills, CRM and design software experience are essential Team player Desirable Experience of working in the construction and hire industry About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Boll , Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dr ger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards How to apply: Please send your current CV and cover email outlining your suitability for the role and quoting the reference number to (url removed).