14 jobs found

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The Service Desk Technician role is suited to a dynamic, proactive individual with a strong technical mindset and a passion for delivering first-class ICT support. You will support 2,000+ users across 100+ sites, providing troubleshooting and resolution for a wide range of technical issues. Responsibilities will cover both hardware and software, including user devices (mobiles, tablets, laptops) and applications such as Microsoft Office 365, Windows 11, and Android operating systems, as well as hardware and network connectivity. A key part of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas for continuous improvement and identifying efficiencies Analyse ticket trends to support problem management efforts Share knowledge and best practices with the team to foster collaboration and learning Support ICT projects and carry out additional service desk duties as required by the ICT Service Desk Manager Experience (Required) Service desk or contact centre environment Customer-facing roles Active Directory: creating and maintaining users Knowledge of Office 365 Knowledge of Microsoft Windows operating systems (up to Windows 11) Experience (Desirable) Previous IT support role Document management systems ServiceNow Network experience (LAN, WAN, Mobile) Capabilities & Personal Qualities Customer-first mindset Resilient under pressure Proactive and autonomous Level-headed Strong verbal and written communication skills Clear spoken English Organised Collaborative team player Other requirements Valid driver's licence Within a 45-minute commute of Hoddesdon Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

MAC Engineer Contract initially for 6 months Daily Rate: Up to 500 (inside IR35 via umbrella) Location: Holbeck, Leeds (13 minutes walk from Leeds train station) - HYBRID WORKING 2 DAYS ONSITE REQUIRED Are you a skilled MAC Engineer looking for your next challenge? Our client is seeking an experienced professional to join their team for a 6-month contract. This role offers the opportunity to work in a hybrid environment, providing flexibility and a healthy work-life balance. Key Responsibilities: Provide expert 1st line support for macOS, applications, and hardware, including peripherals. Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams to identify and implement potential service improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of the Mac Support service, managing critical issues and providing operational support to Service Desk analysts. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and resolving technical issues in macOS environments. Familiarity with Microsoft Entra / Active Directory. Strong understanding of network protocols, security, and system administration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are advantageous. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). Experience in supporting colleagues in both home and office settings, including resolving personal Wi-Fi and peripheral connectivity issues. Previous use of ServiceNow for incident management. Familiarity with smartphone technology (iPhone), particularly regarding Mobile Application Manager and Microsoft Authenticator. If you are a dedicated MAC Engineer with a passion for technology and customer service, we want to hear from you! Apply today to join our client's dynamic team in Holbeck, Leeds, and contribute to their ongoing success. To apply, please submit your CV and a brief cover letter outlining your relevant experience and skills. Join us in delivering exceptional IT support and service excellence! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Our client based in Guildford are looking for candidates who must have a strong academic background typically with a first class degree or PhD in a numerate subject such as physics, engineering or maths. We look for candidates with the aptitude to learn quickly and take on our customers most challenging problems. We help our staff develop the skills they need through on-the-job training coupled with readily available support and guidance The Candidate: be self-motivating, capable of working independently have a good (1st/2.1) first degree or a PhD in a numerate discipline have a strong academic background typically including A 's in A-level Maths and Physics have strong verbal and written presentation skills have knowledge of at least one of the following areas: FPGA development in VHDL PCB design and layout software development in embedded C/C++. The candidate will be responsible for: simulating and implementing signal, image, or data processing algorithms in VHDL for FPGAs designing PCBs using FPGAs, SoCs, high speed network interfaces and analogue/RF signal filtering performing schematic capture using OrCAD managing PCB layout, fabrication and assembly subcontractors setting to work PCBs including writing test firmware and software developing Linux device drivers for hardware. Excellent benefits package. Background security check will be required before working on site.

1st/2nd Line IT Support Analyst - Up to 30,000 I am currently seeking a 1st/2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right 1st/2nd Line IT Support Analyst will be part of a small IT team and will have skills in IT Support and troubleshooting. Benefits Include: Salary up to 30,000 Generous Holiday Standard Pension Scheme Free parking onsite Essential Skills IT Support and Troubleshooting experience Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation Hardware repair and troubleshooting Workspace iOS/macOS Android Managing Accounts Apply now before missing out on this exciting opportunity! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Job Title: 2nd Line Support Engineer Location: Just outside Ipswich (Office-based) Salary: Up to 35,000 per annum Contract: Full-time, Permanent Are you an experienced IT Support Engineer looking to take the next step in your career? We're working with a leading business based just outside Ipswich who are seeking a 2nd Line Support Engineer to join their growing IT team. This is a customer-facing, office-based role where you'll be responsible for resolving more complex technical issues, supporting a wide range of technologies, and working closely with key business users. Due to the location, a full UK driving licence and access to your own vehicle are essential. Key Responsibilities Act as an escalation point for 1st line support, taking ownership of 2nd line incidents and requests. Diagnose and resolve technical issues across Windows operating systems, Microsoft 365, networking, and hardware. Configure, install, and maintain desktops, laptops, mobile devices, and peripherals. Work closely with key business stakeholders, delivering clear communication and excellent customer service. Assist with IT projects, system upgrades, and process improvements where required. Skills & Experience Proven experience in a 2nd Line IT Support or advanced Service Desk role. Strong troubleshooting skills across Windows OS, Microsoft 365, Active Directory, and basic networking. Excellent communication and interpersonal skills, with a customer-first mindset. Ability to work independently, manage priorities, and resolve issues effectively. Full, clean UK driving licence (essential due to location). Want to know more? APPLY TODAY!

Excellent opportunity for those who seek new challenge and long term career progress within the company. This is an internationally operating IT company and they're actively recruiting a Helpdesk Engineer. The role is to carry out a variety of technical and co-ordination tasks to meet, or exceed, customer requirements (including those tasks assigned by Line Managers which are part of projects or maintenance contract work). All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Job description: 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and chat tools. Queuing management with IT support ticket system. Temporary or long-term customer support at their office, if required. Attending the meeting with the customer and develop good relationship with the customer. Hands-on PC&mobile phone support and initial kitting. Create detailed report to the customer and manager/director when required. General administration and implementation on Windows server environment. Understand and detailed planning and designing for enterprise IT environment. IT element configuration including day-to-day service delivery. Proof of concept testing and acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Periodical status report to line manager. Cover early shifts as a part of team rota. Travel over the world for business purposes as and when required. Requirements: Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software. General knowledge and experience in PC Hardware, Server, mobile phone and SaaS service such as MS365. Certification related to PC, server, network and ITIL. Basic knowledge about Microsoft Active Directory. Basic knowledge about public clouds as like AWS and Azure. Excellent written and verbal communication skill in English. Ability to investigate and source answers to various email and telephony enquiries about technical issues. Proven customer service experience. Strong time management/multi tasking & organisational skills. Experience of design, installation and administration of any cloud service is preferred. General knowledge and experience in NW Switch/Router/FW Products additionally are preferred. Experience of design, installation and administration of Active Directory is preferred. Written and verbal communication skills in Japanese is an advantage. Strong work ethic, Reliable time keeping and attendance. Accurate, organised and eye for detail. Cheerful, outgoing and positive disposition. Solid administration background & a keenness to get involved & support all customer service areas in EMEA. Conditions : Salary - £32,000 per annum Working hour - 35 hours per week, 2 shift patterns (8:00-16:00/9:00-17:00), Monday to Friday Benefits - Annual leave, Private medical, Dental plan, Life insurance, Pension, Travel expense, Study support and more Location - London For more details, please contact us immediately! Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we're individual CVs. We can only consider candidates who are eligible to work in Europe and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation

Our OEM Client based in Gaydon, is searching for a Computer Aided Design & Drafting Engineer to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. Duties: Computer Aided Design & Drafting (CAD/CAM/CAE) work focuses on the documentation, illustration, and digital modelling of engineering designs and processes including: Assessing engineering requirements and translating into technical blueprints, drawings, layouts, and simulation models using CAD/CAM/CAE software or applying standard CAD/CAM/CAE techniques to digitize, edit, and revise engineering drawings of components, parts, and assemblies. Capturing, defining and controlling of all GD&T information. Capturing, defining and controlling of all significant and critical characteristics. Co-ordinating with others to define the most suitable materials for sub-components Calculations and testing to support fixing design (adhesives, fasteners, etc.) Design of parts to ensure good manufacturability. Design of jigs/fixtures for assembly. Customizing CAD/CAM/CAE software to model complex or unusual designs. Creating digital proto-types and conducting design simulations for purposes of verifying reliability/safety and optimizing engineering processes. Collaborating with product/manufacturing process engineers by recommending changes to component designs based on outcomes of digital proto-typing and design simulations. May provide materials lists and cost estimates. Level: A Specialist Professional (P4) is a recognized subject matter expert in job area typically obtained through advanced education and work experience. Responsibilities typically include: Managing large projects or processes with limited oversight from manager. Coaching, reviewing and delegating work to lower-level professionals. Ensure all appropriate client standards are met throughout design maturation. Manage design verification test plans, including detailed planning of test and development stages through to sign-off and support engineering test teams with rectification of issues. Work with Supplier Teams to develop fix & resolution plans for hardware issues. Undertake any other work as directed by their Line Manager in connection with their job as may be requested from time to time. Problems faced are difficult and often complex. Specialisation Match Note: Para-Professional incumbents typically work on less complex engineering designs and processes than Individual. Professionals and modify draft layouts/models created by engineers and CAD/CAM/CAE designers. Skills Required: CAD skills to design and manipulate mechanical components. Detailed knowledge of GD&T. Working knowledge of FMEA and significant/critical characteristics. Experience of diecasting, injection moulding, machining, pressing, stamping, painting and other associated manufacturing processes. Understanding of different fixing methods and how to perform design calculations to ensure robustness. Empirical knowledge of tooling design considerations and mould flow analyses. Strong interpersonal skills with the ability to explain technical issues to Stakeholders. Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. A critical thinker who is able to apply a logical approach to problem resolution. Willingness to learn and to take active responsibility for own development/objectives. A person who responds positively to constructive feedback, new ideas and inputs. Experience of CATIA or other equivalent CAD packages. Experience of performing bolted joint calculations. Experience of performing adhesive force calculations and a working knowledge of the noise factors that may degrade performance. A practitioner of quality methods like, 8D, Failure Mode Effect Analysis, Failure Modes Effects and Diagnostic Analysis or Fault Tree Analysis. Design for manufacturing and design for six sigma.

Job Title: 1st Line Support Engineer Location: Just outside Ipswich (office-based) Salary: 25,000 - 30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where you'll be the first point of contact for IT support queries. This is an onsite role, so a full UK driving licence and access to your own vehicle is required. Key Responsibilities Act as the first point of contact for IT support queries, providing face-to-face and remote assistance. Diagnose and resolve 1st line technical issues across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to 30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. Gain hands-on exposure to a wide range of technologies. Free parking onsite and easy access from Ipswich and surrounding areas. If you're a motivated IT support professional who enjoys solving problems and providing excellent customer service, we'd love to hear from you.

Our OEM Client based in Gaydon, is searching for a Test & Development Planner to join their team, Inside IR35. This is a contract position until 31st March 2026. Umbrella Pay Rate: £33.64 per hour. Key Accountabilities and Responsibilities: Supporting the creation and optimisation of Test and Development plans for vehicle and rigs, ensuring all stakeholder requirements are met and meets budget Defining the spec of prototype vehicles required to meet the needs of the test teams Oversee vehicle builds and manage Test and Development Plans Create and implement prototype camouflage strategies Maintain fleet of prototype vehicles and keep up to date with reworks, hardware updates and software updates Manage closure of prototype fleets by re-selling, recycling and re-using prototype assets for future programmes. Skills Required: Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to manage/lead/support stakeholder relationships and communicate effectively at all levels. Ability to work independently and proactively, taking full ownership and responsibility for own work; fully invested in achieving a successful result. You view things as a team rather than individual project level, considering the wider team needs. Strong interpersonal/communication skills, including ability to manage/lead/support stakeholder relationships and communicate effectively at all levels. Behaviour Profile Required: Enthusiastic with strong passion to learn and make continuous improvements. Highly driven, self-motivated and able to deliver with minimum supervision. Flexible and able to work under pressure delivering within committed timelines. Customer First attitude to maintain Can do will do positive approach within challenging environment. A dynamic team player with willingness to train others and being adaptable to changes. Experience Required: Previous project planning delivery experience within New Product Introduction. Solid experience of cross functional working across multi-disciplined teams to lead problem resolution. An understanding of test methodology in mechanical and/or electrical disciplines. Experience of working in the Automotive or other relevant Engineering industry. Reporting and presenting technical data to Stakeholders at all levels. Previous experience and background in programme planning and/or vehicle testing accompanied with a proven track record of successful delivery of programme delivery. Primavera P6 planning tool knowledge will be desirable. Education Required: Relevant degree or equivalent experience or relevant apprenticeship or equivalent experience preferred.