Brooke Harrison Recruitment
Macclesfield, Cheshire
An exciting opportunity has arisen for an experienced and driven Call Centre Manager to lead a growing outbound sales team based in the heart of Macclesfield. This is a fantastic chance to join a fast-paced, customer-focused environment and play a pivotal role in shaping an ambitious and high-performing contact centre. We re looking for a confident leader with a passion for people development, a commitment to delivering outstanding customer service, and a strong track record in achieving sales performance within a regulated setting. Key Responsibilities Lead, coach, and motivate a team of outbound sales and mortgage advisors. Monitor performance and deliver structured coaching and training. Conduct regular one-to-ones, reviews, and performance improvement sessions. Ensure full compliance with FCA regulations and company procedures. Manage shift schedules, resource planning, and workflow management. Drive service improvements and enhance the customer journey. Support business goals by aligning team performance with key targets. Handle escalated queries and complaints effectively and professionally. What You ll Bring Essential: Demonstrated experience managing a successful outbound call centre or sales team. Strong skills in coaching, mentoring, and performance development. In-depth understanding of KPIs, compliance, and quality assurance standards. Ability to lead by example and inspire high performance. Excellent communication, organisational, and planning abilities. Results-driven mindset with a passion for service and success. Desirable: Background in financial services, mortgages, or consumer lending. Familiarity with FCA regulations and financial compliance standards. CeMAP qualification or a solid understanding of mortgage advice. Experience managing multi-shift operations in a busy contact centre. Shift Details This role oversees a rotating schedule including: Early Shift: 9:00am 5:30pm Mid Shift: Mon Wed: 9:30am 6:30pm Thurs: 9:00am 6:00pm Fri: 9:00am 5:30pm Late Shift: Mon Wed: 10:00am 7:00pm Thurs: 9:00am 6:00pm Fri: 9:00am 5:30pm Flexibility across shifts is required to support team needs and maintain performance levels. Ready to take the lead in a dynamic and rewarding environment? Apply now to take the next step in your leadership career.
Sep 15, 2025
Full time
An exciting opportunity has arisen for an experienced and driven Call Centre Manager to lead a growing outbound sales team based in the heart of Macclesfield. This is a fantastic chance to join a fast-paced, customer-focused environment and play a pivotal role in shaping an ambitious and high-performing contact centre. We re looking for a confident leader with a passion for people development, a commitment to delivering outstanding customer service, and a strong track record in achieving sales performance within a regulated setting. Key Responsibilities Lead, coach, and motivate a team of outbound sales and mortgage advisors. Monitor performance and deliver structured coaching and training. Conduct regular one-to-ones, reviews, and performance improvement sessions. Ensure full compliance with FCA regulations and company procedures. Manage shift schedules, resource planning, and workflow management. Drive service improvements and enhance the customer journey. Support business goals by aligning team performance with key targets. Handle escalated queries and complaints effectively and professionally. What You ll Bring Essential: Demonstrated experience managing a successful outbound call centre or sales team. Strong skills in coaching, mentoring, and performance development. In-depth understanding of KPIs, compliance, and quality assurance standards. Ability to lead by example and inspire high performance. Excellent communication, organisational, and planning abilities. Results-driven mindset with a passion for service and success. Desirable: Background in financial services, mortgages, or consumer lending. Familiarity with FCA regulations and financial compliance standards. CeMAP qualification or a solid understanding of mortgage advice. Experience managing multi-shift operations in a busy contact centre. Shift Details This role oversees a rotating schedule including: Early Shift: 9:00am 5:30pm Mid Shift: Mon Wed: 9:30am 6:30pm Thurs: 9:00am 6:00pm Fri: 9:00am 5:30pm Late Shift: Mon Wed: 10:00am 7:00pm Thurs: 9:00am 6:00pm Fri: 9:00am 5:30pm Flexibility across shifts is required to support team needs and maintain performance levels. Ready to take the lead in a dynamic and rewarding environment? Apply now to take the next step in your leadership career.
Benefits: 22 days holiday plus bank holidays An additional day off for your birthday Access to ongoing training and development opportunities Career progression pathways What you'll be doing: Managing a busy, multi-brand workshop environment Overseeing and delegating the workload of a team Coordinating workshop resources to maximise productivity and meet deadlines Supporting Service Advisors at the front desk and handling customer queries Ensuring high-quality output from Technicians, including mechanical work and compliance with audit standards Upholding health and safety standards within the workshop Ordering and managing parts required to meet workshop demands Mentoring and developing team members, supporting their training and career progression based on their skill level and role What We Are Looking For: Proven experience in efficiently running a workshop as a Workshop Controller or in a similar leadership role A proactive and process-driven mindset with a strong commitment to quality and professionalism Excellent verbal and written communication skills Strong decision-making skills and the ability to prioritise tasks effectively A positive, can-do attitude with a willingness to take ownership and lead by example Full, valid UK driving licence Ability to manage workload effectively A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Sep 15, 2025
Full time
Benefits: 22 days holiday plus bank holidays An additional day off for your birthday Access to ongoing training and development opportunities Career progression pathways What you'll be doing: Managing a busy, multi-brand workshop environment Overseeing and delegating the workload of a team Coordinating workshop resources to maximise productivity and meet deadlines Supporting Service Advisors at the front desk and handling customer queries Ensuring high-quality output from Technicians, including mechanical work and compliance with audit standards Upholding health and safety standards within the workshop Ordering and managing parts required to meet workshop demands Mentoring and developing team members, supporting their training and career progression based on their skill level and role What We Are Looking For: Proven experience in efficiently running a workshop as a Workshop Controller or in a similar leadership role A proactive and process-driven mindset with a strong commitment to quality and professionalism Excellent verbal and written communication skills Strong decision-making skills and the ability to prioritise tasks effectively A positive, can-do attitude with a willingness to take ownership and lead by example Full, valid UK driving licence Ability to manage workload effectively A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Earnings: £34,000 - £38,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £34,000 to £38,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.
Sep 15, 2025
Full time
Earnings: £34,000 - £38,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £34,000 to £38,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership . The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Sep 15, 2025
Full time
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership . The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
An exciting opportunity has arisen for a Service Advisor to join an independent vehicle service and repair garage specialising in maintenance and diagnostics for premium cars while also servicing a range of other vehicles. As a Service Advisor, you will be supporting the service department to ensure smooth daily operations and excellent customer experience. This full-time role offers a salary range of £28,000 - £34,000 and benefits. You will be responsible for Managing customer bookings via phone and online and updating the service diary. Liaising with workshop managers and technicians to coordinate jobs efficiently. Sourcing parts, calculating labour costs, and preparing accurate job pricing. Building and upselling customer work, including preparing vehicle reports. Supporting front-of-house operations to maintain seamless customer experience. What we are looking for Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Parts Advisor or in a similar role. Ideally have 3 years of experience within a volume specialist or prestige automotive brand. Strong understanding of motor vehicles and the automotive trade. Skilled in customer engagement and handling enquiries professionally. Shift: Monday - Friday: 8am to 5.30pm 1 in every 3 Saturdays: 8.00am to 1.00pm. 1 hour lunch break What s on offer Competitive salary. 22 days Paid holidays and bank holidays. Company pension scheme. Employee discounts Free on-site parking. This is a fantastic opportunity to progress your career in a supportive and fast-paced automotive environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Sep 15, 2025
Full time
An exciting opportunity has arisen for a Service Advisor to join an independent vehicle service and repair garage specialising in maintenance and diagnostics for premium cars while also servicing a range of other vehicles. As a Service Advisor, you will be supporting the service department to ensure smooth daily operations and excellent customer experience. This full-time role offers a salary range of £28,000 - £34,000 and benefits. You will be responsible for Managing customer bookings via phone and online and updating the service diary. Liaising with workshop managers and technicians to coordinate jobs efficiently. Sourcing parts, calculating labour costs, and preparing accurate job pricing. Building and upselling customer work, including preparing vehicle reports. Supporting front-of-house operations to maintain seamless customer experience. What we are looking for Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator, Parts Advisor or in a similar role. Ideally have 3 years of experience within a volume specialist or prestige automotive brand. Strong understanding of motor vehicles and the automotive trade. Skilled in customer engagement and handling enquiries professionally. Shift: Monday - Friday: 8am to 5.30pm 1 in every 3 Saturdays: 8.00am to 1.00pm. 1 hour lunch break What s on offer Competitive salary. 22 days Paid holidays and bank holidays. Company pension scheme. Employee discounts Free on-site parking. This is a fantastic opportunity to progress your career in a supportive and fast-paced automotive environment. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Sep 15, 2025
Full time
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP is an international leader in Intelligent Infrastructure (II) with a strong track record of applying leading-edge lighting, information and communication technologies to optimise efficiency, safety and customer experience. The Lighting and Energy Solutions (L&ES) group of II provides comprehensive lighting and electrical engineering design and advisory services for all aspects of light, lighting and low-voltage energy. We work with clients across public and private sectors, locally and internationally. The team are located across the UK and our key locations include: Birmingham, Cardiff, Glasgow, Hertfordshire, Leeds, Liverpool, London, Manchester, Newcastle and Southampton The L&ES group specialises in six discipline areas: Architectural Lighting : Providing specialist design solutions that are fully integrated within the architecture and, create spaces that are beautiful, comfortable, and inspiring. Electrical & EV: We provide a comprehensive design and advisory consultancy service for all types of lighting / sign installations, plus electric vehicle charge points and market trader facilities. Environmental Lighting: Obtrusive lighting advice to assist clients in making informed decisions to reduce the environmental impact of lighting from initial concept through to maintenance. Local Government: Supporting clients with the delivery of daily activities including all aspects of design, smart space application, technical report development and asset management. Strategic Road Network: Connecting the UK's highways requires in-depth knowledge from initial network appraisal, survey support, optioneering, design, operation and management. Technical Excellence: Providing specialist advice and support to facilitate sustainable and resilient change through research, policy, Future Ready and Expert Witness services. We are seeking enthusiastic individuals of all levels to provide support to our above capabilities in one of our UK offices listed below or if you are located elsewhere, please get in touch and we can discuss the nearest office location that is best for you. To find out more about our L&ES business click on the following link and discover what awaits you at WSP: Lighting and Energy Solutions WSP We also have a number of specific current vacancies open which you can find through the 'Join our Team' accessed through the above link - search for Lighting and Energy Solutions" We'd love to hear from you if you have: A technical background with relevant qualifications and / or experience in any of the areas listed above, including: Experiences in working on high-quality consultancy-style lighting projects aligned with one of the areas described above A proven ability to analyse and interpret information from various sources and communicate your findings effectively. Experience working either as a client, consultant or contractor, ideally within a transport, public sector, or high-risk environment Please submit your CV for this position, and it will be reviewed against all current and anticipated vacancies. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Sep 15, 2025
Full time
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. WSP is an international leader in Intelligent Infrastructure (II) with a strong track record of applying leading-edge lighting, information and communication technologies to optimise efficiency, safety and customer experience. The Lighting and Energy Solutions (L&ES) group of II provides comprehensive lighting and electrical engineering design and advisory services for all aspects of light, lighting and low-voltage energy. We work with clients across public and private sectors, locally and internationally. The team are located across the UK and our key locations include: Birmingham, Cardiff, Glasgow, Hertfordshire, Leeds, Liverpool, London, Manchester, Newcastle and Southampton The L&ES group specialises in six discipline areas: Architectural Lighting : Providing specialist design solutions that are fully integrated within the architecture and, create spaces that are beautiful, comfortable, and inspiring. Electrical & EV: We provide a comprehensive design and advisory consultancy service for all types of lighting / sign installations, plus electric vehicle charge points and market trader facilities. Environmental Lighting: Obtrusive lighting advice to assist clients in making informed decisions to reduce the environmental impact of lighting from initial concept through to maintenance. Local Government: Supporting clients with the delivery of daily activities including all aspects of design, smart space application, technical report development and asset management. Strategic Road Network: Connecting the UK's highways requires in-depth knowledge from initial network appraisal, survey support, optioneering, design, operation and management. Technical Excellence: Providing specialist advice and support to facilitate sustainable and resilient change through research, policy, Future Ready and Expert Witness services. We are seeking enthusiastic individuals of all levels to provide support to our above capabilities in one of our UK offices listed below or if you are located elsewhere, please get in touch and we can discuss the nearest office location that is best for you. To find out more about our L&ES business click on the following link and discover what awaits you at WSP: Lighting and Energy Solutions WSP We also have a number of specific current vacancies open which you can find through the 'Join our Team' accessed through the above link - search for Lighting and Energy Solutions" We'd love to hear from you if you have: A technical background with relevant qualifications and / or experience in any of the areas listed above, including: Experiences in working on high-quality consultancy-style lighting projects aligned with one of the areas described above A proven ability to analyse and interpret information from various sources and communicate your findings effectively. Experience working either as a client, consultant or contractor, ideally within a transport, public sector, or high-risk environment Please submit your CV for this position, and it will be reviewed against all current and anticipated vacancies. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Sep 15, 2025
Full time
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Health & Safety Advisor Location: London (Hybrid/Flexible working considered) Reports To: Senior Health & Safety Advisor / Director We are working with a leading multi-disciplinary consultancy to recruit a Health & Safety Advisor . This is an excellent opportunity for an experienced H&S/CDM professional to contribute to a diverse range of projects, predominantly in the residential sector, while also supporting clients with expert health, safety, and compliance advice. Key Responsibilities: Lead on CDM-led projects within the Professional Services team Support project teams in meeting CDM 2015 and wider health & safety requirements Prepare Pre-Construction Information (PCI) and Construction Phase Plans Submit F10 notifications and develop Designer Risk Assessments Compile and manage Health & Safety Files and Design Risk Registers Attend and contribute to Design Team and progress meetings Carry out CDM site audits and inspections Advise Clients, Designers, and Contractors on best practices across the design and construction phases Promote HSEQ and ISO standards across the business Requirements & Qualifications: Essential: Minimum TechIOSH (CMIOSH preferred) IMaPS or AaPS membership NEBOSH Construction Certificate Demonstrated experience in a Principal Designer or CDM Advisor role Experience across residential projects (other sector experience advantageous) Ability to self-manage workload and report to senior management Strong stakeholder engagement and influencing skills Desirable: Experience in fire and building safety Background in team coordination and leadership Knowledge of current health & safety legislation and industry best practices Key Competencies: Planning & Organising: Excellent time management; able to manage multiple tasks across varied project timelines Customer Focus: Builds strong relationships with clients and maintains trust and credibility Team Working & Development: Coaches and supports junior team members; fosters a collaborative environment Attention to Detail: Delivers high-quality work with thoroughness and precision Effective Communication: Confident communicator across all levels, using diplomacy and professionalism Drive & Results: Highly motivated to exceed performance goals and deliver project success Why Join? A supportive, people-first team culture Exposure to exciting, high-profile projects Structured career progression Ongoing professional development opportunities Hybrid and flexible working arrangements Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sep 15, 2025
Full time
Health & Safety Advisor Location: London (Hybrid/Flexible working considered) Reports To: Senior Health & Safety Advisor / Director We are working with a leading multi-disciplinary consultancy to recruit a Health & Safety Advisor . This is an excellent opportunity for an experienced H&S/CDM professional to contribute to a diverse range of projects, predominantly in the residential sector, while also supporting clients with expert health, safety, and compliance advice. Key Responsibilities: Lead on CDM-led projects within the Professional Services team Support project teams in meeting CDM 2015 and wider health & safety requirements Prepare Pre-Construction Information (PCI) and Construction Phase Plans Submit F10 notifications and develop Designer Risk Assessments Compile and manage Health & Safety Files and Design Risk Registers Attend and contribute to Design Team and progress meetings Carry out CDM site audits and inspections Advise Clients, Designers, and Contractors on best practices across the design and construction phases Promote HSEQ and ISO standards across the business Requirements & Qualifications: Essential: Minimum TechIOSH (CMIOSH preferred) IMaPS or AaPS membership NEBOSH Construction Certificate Demonstrated experience in a Principal Designer or CDM Advisor role Experience across residential projects (other sector experience advantageous) Ability to self-manage workload and report to senior management Strong stakeholder engagement and influencing skills Desirable: Experience in fire and building safety Background in team coordination and leadership Knowledge of current health & safety legislation and industry best practices Key Competencies: Planning & Organising: Excellent time management; able to manage multiple tasks across varied project timelines Customer Focus: Builds strong relationships with clients and maintains trust and credibility Team Working & Development: Coaches and supports junior team members; fosters a collaborative environment Attention to Detail: Delivers high-quality work with thoroughness and precision Effective Communication: Confident communicator across all levels, using diplomacy and professionalism Drive & Results: Highly motivated to exceed performance goals and deliver project success Why Join? A supportive, people-first team culture Exposure to exciting, high-profile projects Structured career progression Ongoing professional development opportunities Hybrid and flexible working arrangements Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Who are TEMPUR People? Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Bridgend Designer Outlet. We currently have 3 part-time vacancies: 10 hours a week permanent, 16 hours a week permanent, and 16 hours a week temporary. Why TEMPUR is a great place to work Living wage with annual reviews Sell More, Earn More Commission scheme 25 days holiday Life insurance Contributory pension Free monthly staff lunches Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Sep 15, 2025
Full time
Who are TEMPUR People? Tempur people are personable and individuals. They are a "people person" and are bright and switched on. They are engaging and they are a listener and learner. They have manners and are collaborative and presentable. They show aptitude and initiative. The Role Our Brand Specialists are ambassadors of the TEMPUR brand. They offer our customers an exceptional experience through personalized, insightful advice and assistance. Doing this well means that a high number of consumers buy TEMPUR mattresses and pillows when they visit the store. Our Brand Specialists are customer focused, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality. Key Responsibilities Be a brand ambassador and help achieve store sales and conversion targets Ensure each customer receives the TEMPUR customer journey through outstanding customer service and living our brand values Offer exceptional 1-2-1 customer service and ensure the customer comes first Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business Knowledge and awareness of all promotions and advertisements Support Store Management team in achieving individual and store sales targets Execute the daily operational goals and priorities assigned by store management Being able to deal with customer concerns in a patient and helpful manner and communicating the concerns with Store Management Maintain product merchandising, monitor shop floor inventory and replenish new products when needed Assist and process deliveries and organization of stock room, ensuring team work Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue Maintain a clean and orderly environment in the store and back office/kitchen areas Being responsive and communicate of all Health & Safety issues Participating in team meetings by bringing fresh ideas, that are realistic and achievable Knowledge, Skills & Experience We are looking for a confident, bright and enthusiastic individual who is passionate about the TEMPUR brand and products Proven experience in delivering exceptional customer service Be able to balance a customer-orientated and a results-driven approach, to deliver and exceed sales results Operate with honesty and integrity Be a clear communicator with a good command of English, both spoken and written Be able to be professional at all times, but with an outgoing, friendly and engaging personality A team player, who is able to maintain positive relationships with their co-workers Adhere to company's policies and procedures Maintain a smart and presentable appearance at all times Must be able to work and willingness to work flexible hours to meet the needs of the business General The role will be based at Bridgend Designer Outlet. We currently have 3 part-time vacancies: 10 hours a week permanent, 16 hours a week permanent, and 16 hours a week temporary. Why TEMPUR is a great place to work Living wage with annual reviews Sell More, Earn More Commission scheme 25 days holiday Life insurance Contributory pension Free monthly staff lunches Private medical insurance (Bupa) Team Initiatives (annual team building days, social events, staff purchase scheme, and more) Training & Career Development
Inspired PLC Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for a Head of Energy Analysis to join our successful PCMG team. This is a Home Based role with some occasional travel to the office required. Role and Responsibilities PCMG are the leading energy, telecoms and water cost recovery business in the UK and have obtained refunds and savings for their clients amounting to well over 450 million. We have been established since 1993 and are part of Inspired PLC. Our customer base covers a wide range of public and private sector organisations. You will manage the energy analysis team and also work on your own accounts to deliver value to clients, in addition to working collaboratively as part of a multi-discipline team. You will need to have an inquiring mind, an attention to detail and a willingness to learn new things and strong project management skills. You will report to, and be supported by, the Managing Director of PCMG, retaining the responsibilities outlined below: The successful candidate's responsibilities will include but not be limited to: Leading the Energy Analysis team in order to meet agreed delivery performance indicators Investigating every aspect of Electricity and Gas supplier invoices to identify errors where money can be reclaimed, or areas of ongoing saving. Project management of the entire customer journey from on-boarding to delivering the results of our service. Report writing and presentations to our clients. Negotiating claims with suppliers and other third parties. Preparation of agreed figures ready for client invoicing. Developing a working relationship with your customers. In some cases, client visits may be required. Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Experience and Qualifications Essential: Energy Industry experience of Electricity and Gas analysis Report writing and presentation skills A good working knowledge of Microsoft Office applications (Excel and Word) Desirable: Educated to degree level Big data manipulation and formatting skills What we offer Training and development opportunities Company pension Flexible work hours Sharesave scheme Life insurance 4pm finish on Friday Access to a wide range of voluntary benefits through our Inspired Benefits Portal If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!
Sep 15, 2025
Full time
Inspired PLC Inspired PLC is a UK market leading technology enabled provider of energy and sustainability advisory services. Since 2000, it has grown in scale and capability and is servicing over 3,400 UK and Irish clients across all sectors. To enable businesses to respond to the climate emergency, we focus on solving their toughest challenges. By managing data comprehensively, sourcing energy sustainably and reducing carbon efficiently, we allow our clients to control costs effectively, make authentic ESG disclosures, improve their business performance, whilst powering their journey to net zero. This role is ideally suited to a career minded, ambitious individual who is looking for that unique opportunity to prove what they can do and then be rewarded for it. We are looking for a Head of Energy Analysis to join our successful PCMG team. This is a Home Based role with some occasional travel to the office required. Role and Responsibilities PCMG are the leading energy, telecoms and water cost recovery business in the UK and have obtained refunds and savings for their clients amounting to well over 450 million. We have been established since 1993 and are part of Inspired PLC. Our customer base covers a wide range of public and private sector organisations. You will manage the energy analysis team and also work on your own accounts to deliver value to clients, in addition to working collaboratively as part of a multi-discipline team. You will need to have an inquiring mind, an attention to detail and a willingness to learn new things and strong project management skills. You will report to, and be supported by, the Managing Director of PCMG, retaining the responsibilities outlined below: The successful candidate's responsibilities will include but not be limited to: Leading the Energy Analysis team in order to meet agreed delivery performance indicators Investigating every aspect of Electricity and Gas supplier invoices to identify errors where money can be reclaimed, or areas of ongoing saving. Project management of the entire customer journey from on-boarding to delivering the results of our service. Report writing and presentations to our clients. Negotiating claims with suppliers and other third parties. Preparation of agreed figures ready for client invoicing. Developing a working relationship with your customers. In some cases, client visits may be required. Read and comply with the company Health & Safety Policy; taking reasonable care for the Health & Safety of themselves and others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Experience and Qualifications Essential: Energy Industry experience of Electricity and Gas analysis Report writing and presentation skills A good working knowledge of Microsoft Office applications (Excel and Word) Desirable: Educated to degree level Big data manipulation and formatting skills What we offer Training and development opportunities Company pension Flexible work hours Sharesave scheme Life insurance 4pm finish on Friday Access to a wide range of voluntary benefits through our Inspired Benefits Portal If you are interested in the role and would like to be considered, please apply now and a member of our In House Recruitment Team will be in touch. Good Luck!
Earnings: £34,000 - £38,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £34,000 to £38,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.
Sep 15, 2025
Full time
Earnings: £34,000 - £38,000 per year Permanent Full-Time Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Service Advisor Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £34,000 to £38,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Sep 15, 2025
Full time
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Salary: £35,000 - £37,000 per year Permanent Full-Time Prestige Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £35,000 to £37,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.
Sep 15, 2025
Full time
Salary: £35,000 - £37,000 per year Permanent Full-Time Prestige Main Dealer Career Progression Training Provided C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment. We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team. Service Advisor Role and Responsibilities: Act as the first point of contact for service customers, providing a professional and friendly welcome. Manage customer service enquiries, bookings, and follow-ups both in person and over the phone. Accurately record service requests and vehicle requirements. Liaise with the workshop and technical teams to schedule work efficiently. Keep customers updated with progress and ensure a high level of communication throughout the service or repair process. Upsell additional products and services where appropriate to meet customer needs and maximise revenue. Ensure all work is completed to the highest customer satisfaction levels. Maintain accurate customer and vehicle records using the dealer management system. Requirements: Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment essential. Strong customer service and communication skills. Good technical understanding of vehicle servicing and repairs would be beneficial. Ability to upsell additional products and services. Well-organised with excellent attention to detail. Team player with a proactive and positive attitude. Full UK Driving Licence essential. Benefits: £35,000 to £37,000 per year depending on experience and performance. Company car scheme available. Full pension scheme. Private healthcare plan. Ongoing manufacturer and customer service training. Career progression opportunities within a growing dealership group. Employee rewards, bonus schemes, and recognition programmes. Modern, high-tech dealership environment. Supportive and professional team culture. If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment. Service Advisor, Aftersales Advisor, Automotive Service Advisor, Customer Service Advisor, Vehicle Service Advisor, Main Dealer Jobs, Automotive Aftersales, Service Receptionist, Dealership Service Advisor.
Automotive Service Advisor required in Newbury, Berkshire. An opportunity to join a highly successful Main Car Dealership. Salary, depending on experience, up to 27,000 with the opportunity to earn up to earn bonus with OTE 33,000. Monday - Friday 8am - 6pm with Saturday morning on a rota basis (1 in 4, 8am-1pm). We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers, maximising referrals and returning customers. The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer's vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after. Requirements: Motor Industry experience in a Service Advisor / Aftersales Advisor role; Computer literate; Strong communication skills and a good telephone manner. We'd welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role. Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto Ltd quoting job reference ST353 Service Bookings - Service Advisor - Workshop - Dealership - Aftersales - Automotive - Motor Trade - Service & Aftersales - Newbury - Berkshire Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Sep 15, 2025
Full time
Automotive Service Advisor required in Newbury, Berkshire. An opportunity to join a highly successful Main Car Dealership. Salary, depending on experience, up to 27,000 with the opportunity to earn up to earn bonus with OTE 33,000. Monday - Friday 8am - 6pm with Saturday morning on a rota basis (1 in 4, 8am-1pm). We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers, maximising referrals and returning customers. The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer's vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after. Requirements: Motor Industry experience in a Service Advisor / Aftersales Advisor role; Computer literate; Strong communication skills and a good telephone manner. We'd welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role. Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto Ltd quoting job reference ST353 Service Bookings - Service Advisor - Workshop - Dealership - Aftersales - Automotive - Motor Trade - Service & Aftersales - Newbury - Berkshire Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Automotive Service Advisor required in Luton, Bedfordshire An opportunity to join a highly successful Main Car Dealership. Salary, depending on experience, in the region of 26-28k with the opportunity to earn up to 36,000 with bonuses. Monday - Friday with Saturday morning on a rota basis (1in4). We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers, maximising referrals and returning customers. The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer's vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after. Requirements: Motor Industry experience in a Service Advisor / Aftersales Advisor role; Computer literate; Strong communication skills and a good telephone manner. We'd welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role. Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1259 Service Advisor - Aftersales Advisor - Service Receptionist - Service Team Manager - Contact Centre Advisor - Customer Contact Executive - Dealership Receptionist - Showroom Host - Dealership - Automotive - Motor Trade - Service & Aftersales Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Sep 15, 2025
Full time
Automotive Service Advisor required in Luton, Bedfordshire An opportunity to join a highly successful Main Car Dealership. Salary, depending on experience, in the region of 26-28k with the opportunity to earn up to 36,000 with bonuses. Monday - Friday with Saturday morning on a rota basis (1in4). We are looking for a customer-focused individual who is committed to providing the highest level of customer care to all customers, maximising referrals and returning customers. The role involves greeting customers into the Service department, checking through paperwork in relation to any work required on the customer's vehicle, liaising with the Workshop Technicians and Parts Department where required in terms of work carried out on the vehicle, arranging collection or delivery of the vehicle and taking payments. This can be a very busy, demanding and challenging environment and therefore requires a positive, patient individual who is committed to ensuring each customer feels well looked after. Requirements: Motor Industry experience in a Service Advisor / Aftersales Advisor role; Computer literate; Strong communication skills and a good telephone manner. We'd welcome applications from those with experience on dealership reception or within a service bookings role who are looking to progress to a Service Advisor role. Full company details available on application. Apply now with your full CV to Chloe at WeRecruit Auto Ltd quoting job reference ST1259 Service Advisor - Aftersales Advisor - Service Receptionist - Service Team Manager - Contact Centre Advisor - Customer Contact Executive - Dealership Receptionist - Showroom Host - Dealership - Automotive - Motor Trade - Service & Aftersales Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
Warranty & Service Administrator - Motor Trade About the Role We are seeking an organised and detail-focused Warranty & Service Administrator to join our busy aftersales department. This is a key position within the team, responsible for managing warranty claims, service administration, and ensuring accurate records to support the smooth running of the workshop and customer service operations. This role suits someone with excellent administrative skills, a solid understanding of the motor trade, and the ability to work efficiently under pressure. Key Responsibilities Process and submit manufacturer warranty claims accurately and within set deadlines. Liaise with manufacturers regarding claim approvals, rejections, and follow-ups. Maintain accurate service records, job cards, and invoicing for all completed work. Support the service department with booking, scheduling, and customer communication. Ensure all paperwork is completed in line with manufacturer and company guidelines. Work closely with service advisors, workshop controllers, and technicians to gather required information for claims. Monitor claim progress, report on claim status, and resolve any discrepancies promptly. Maintain compliance with all manufacturer audit requirements. Candidate Profile Previous experience in a warranty administration or service administration role within the motor trade. Knowledge of manufacturer warranty systems and processes. Strong attention to detail with excellent organisational skills. Ability to work under pressure and to tight deadlines. Good IT skills, including proficiency in DMS (Dealer Management Systems) and Microsoft Office. Excellent communication skills, both written and verbal. A proactive approach and ability to work as part of a team. Benefits Competitive salary 26,000 - 32,000 depending on experience. Manufacturer training and career development opportunities. Supportive team environment. Company pension scheme and other employee benefits. How to Apply If you are an experienced Warranty or Service Administrator looking for a new challenge in a professional and friendly dealership environment, please send your CV and cover letter to
Sep 15, 2025
Full time
Warranty & Service Administrator - Motor Trade About the Role We are seeking an organised and detail-focused Warranty & Service Administrator to join our busy aftersales department. This is a key position within the team, responsible for managing warranty claims, service administration, and ensuring accurate records to support the smooth running of the workshop and customer service operations. This role suits someone with excellent administrative skills, a solid understanding of the motor trade, and the ability to work efficiently under pressure. Key Responsibilities Process and submit manufacturer warranty claims accurately and within set deadlines. Liaise with manufacturers regarding claim approvals, rejections, and follow-ups. Maintain accurate service records, job cards, and invoicing for all completed work. Support the service department with booking, scheduling, and customer communication. Ensure all paperwork is completed in line with manufacturer and company guidelines. Work closely with service advisors, workshop controllers, and technicians to gather required information for claims. Monitor claim progress, report on claim status, and resolve any discrepancies promptly. Maintain compliance with all manufacturer audit requirements. Candidate Profile Previous experience in a warranty administration or service administration role within the motor trade. Knowledge of manufacturer warranty systems and processes. Strong attention to detail with excellent organisational skills. Ability to work under pressure and to tight deadlines. Good IT skills, including proficiency in DMS (Dealer Management Systems) and Microsoft Office. Excellent communication skills, both written and verbal. A proactive approach and ability to work as part of a team. Benefits Competitive salary 26,000 - 32,000 depending on experience. Manufacturer training and career development opportunities. Supportive team environment. Company pension scheme and other employee benefits. How to Apply If you are an experienced Warranty or Service Administrator looking for a new challenge in a professional and friendly dealership environment, please send your CV and cover letter to
We are looking to hire a Salesforce Solution Architect who has experience in the Puplic Sector. Must have current SC Clearance The team that you'll be working with: As part of our continuous growth, we are seeking a Salesforce Public Sector Solution Architect to join our Salesforce Architecture and Innovation team in London, focusing on clients in the Public Sector Domain. The Salesforce Public Sector Solution Architect acts as a strategic advisor and expert on Salesforce products and platforms for key Public Sector clients. This role engages with executive-level stakeholders and collaborates with enterprise architects and business users, providing best practices in areas such as security, performance, development processes, and governance. What you'll be doing: Serve as a trusted advisor to key stakeholders within our Public Sector clients. Ensure scalable, best-practice solutions that meet or exceed customer expectations. Evaluate and translate business and technical requirements into well-architected solutions that effectively leverage Salesforce products. Identify and mitigate solution and business design risks. Build and maintain strong relationships with key stakeholders and team members. Lead overall architecture alignment and coordinate efforts across multiple architects. Collaborate with project and engagement managers to support planning and execution in partnership with the client. Oversee project vision, direction, and the review of key deliverables. Drive early solution evaluations, manage issues proactively, and engage with executive teams, engineering, and product management. Direct and mentor diverse teams in both technical and non-technical aspects, including communication strategies and executive influence. Contribute to internal growth through initiatives, knowledge-sharing, and the development of strategic assets. Support the Pre-Sales team in developing proposals, including target and transition architectures, security and compliance considerations, integration strategies, data migration plans, and implementation roadmaps. What experience you'll bring: 10+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Public Sector. Deep understanding of public sector domains: central/local government, healthcare, education, defence, etc. Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes. Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing. Proficiency in key Salesforce architecture areas, particularly Service Cloud, Experience Cloud, and Public Sector Cloud. Public Sector Solutions Accredited Professional and Service Cloud Consultant certifications are mandatory. Strong grasp of Data Cloud, MuleSoft, OmniStudio, and AgentForce for automation and integration. Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS). Ability to analyse, design, and optimize business processes through technology and integration. Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases. Extensive experience with end-to-end Salesforce platform implementations, with direct Salesforce development experience being a plus. Proven ability to define system designs, identify current state gaps, and propose end-state solutions. Strong presentation, communication, and facilitation skills; ability to rapidly learn new technologies. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Sep 15, 2025
Full time
We are looking to hire a Salesforce Solution Architect who has experience in the Puplic Sector. Must have current SC Clearance The team that you'll be working with: As part of our continuous growth, we are seeking a Salesforce Public Sector Solution Architect to join our Salesforce Architecture and Innovation team in London, focusing on clients in the Public Sector Domain. The Salesforce Public Sector Solution Architect acts as a strategic advisor and expert on Salesforce products and platforms for key Public Sector clients. This role engages with executive-level stakeholders and collaborates with enterprise architects and business users, providing best practices in areas such as security, performance, development processes, and governance. What you'll be doing: Serve as a trusted advisor to key stakeholders within our Public Sector clients. Ensure scalable, best-practice solutions that meet or exceed customer expectations. Evaluate and translate business and technical requirements into well-architected solutions that effectively leverage Salesforce products. Identify and mitigate solution and business design risks. Build and maintain strong relationships with key stakeholders and team members. Lead overall architecture alignment and coordinate efforts across multiple architects. Collaborate with project and engagement managers to support planning and execution in partnership with the client. Oversee project vision, direction, and the review of key deliverables. Drive early solution evaluations, manage issues proactively, and engage with executive teams, engineering, and product management. Direct and mentor diverse teams in both technical and non-technical aspects, including communication strategies and executive influence. Contribute to internal growth through initiatives, knowledge-sharing, and the development of strategic assets. Support the Pre-Sales team in developing proposals, including target and transition architectures, security and compliance considerations, integration strategies, data migration plans, and implementation roadmaps. What experience you'll bring: 10+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Public Sector. Deep understanding of public sector domains: central/local government, healthcare, education, defence, etc. Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes. Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing. Proficiency in key Salesforce architecture areas, particularly Service Cloud, Experience Cloud, and Public Sector Cloud. Public Sector Solutions Accredited Professional and Service Cloud Consultant certifications are mandatory. Strong grasp of Data Cloud, MuleSoft, OmniStudio, and AgentForce for automation and integration. Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS). Ability to analyse, design, and optimize business processes through technology and integration. Demonstrated experience guiding customers and project teams in adopting emerging technologies for business use cases. Extensive experience with end-to-end Salesforce platform implementations, with direct Salesforce development experience being a plus. Proven ability to define system designs, identify current state gaps, and propose end-state solutions. Strong presentation, communication, and facilitation skills; ability to rapidly learn new technologies. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Sep 15, 2025
Full time
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many duties on the move. Excellent telephone and face-to-face communication skills Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities - Establish rapport with and provide outstanding care to the customer Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
Residential Management Group (RMG)
Northwich, Cheshire
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich. As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts. Important Dates for Applicants We're excited to welcome new talent to our team! As part of our selection process, Assessment Centres will be held on Wednesday, 17th September 2025. Successful candidates will begin their journey with us on Monday, 6th October 2025. Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door. More about your role You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects. What hours will you be working? Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after. For more information, please download our job profile available on our website. More about you We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues. Ideally, we're looking for First class customer service skills, where providing a great service just comes naturally to you! Excellent communication skills both written and verbal Able to carry out instructions quickly and accurately and the confidence to ask if unsure Good organisational skills with the ability to work to deadlines Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 27 days holiday plus Bank Holidays Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognises exceptional customer service Career Development and extensive opportunities to progress Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Sep 15, 2025
Full time
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich. As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts. Important Dates for Applicants We're excited to welcome new talent to our team! As part of our selection process, Assessment Centres will be held on Wednesday, 17th September 2025. Successful candidates will begin their journey with us on Monday, 6th October 2025. Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt. Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door. More about your role You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects. What hours will you be working? Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after. For more information, please download our job profile available on our website. More about you We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG. It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues. Ideally, we're looking for First class customer service skills, where providing a great service just comes naturally to you! Excellent communication skills both written and verbal Able to carry out instructions quickly and accurately and the confidence to ask if unsure Good organisational skills with the ability to work to deadlines Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 27 days holiday plus Bank Holidays Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognises exceptional customer service Career Development and extensive opportunities to progress Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
