Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Sep 05, 2025
Contractor
Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Sep 02, 2025
Contractor
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Sales Enablement Manager We are looking for an outstanding candidate to fill the newly created role of Sales Enablement Manager. This newly created role is part of a wider Sales Process re-engineering drive to ensure Engineius is known to >90% of our Top 1000 opportunities. This strategic role forms the hub of the Engineius Commercial team that includes our Sales Director, Head of Customer Success, Business Development and Marketing team. This role will be fast paced and requires a genuinely hungry self-starter who can manage their own workload and shifting priorities day to day. You will be an enthusiastic employee joining a rapidly scaling business that has the potential to be a true market leader. This opportunity will also ensure you are well-positioned to move into a senior role ahead of your tenure based on the impact you directly make on the business. You are a researcher, a top-level CRM and LinkedIn practitioner. Researching all opportunities through our core 14 customer segments, you ll be enriching our Sales Pipeline, reaching out to target customers and ensuring our Business Development Managers have full diaries with the right customers and opportunities. Key Responsibilities Data Enrichment: Using the entire suite of commercially available tools, you ll ensure that our CRM has a rich flow of fresh data, insights, connections and contacts. You ll be responsible for Sales Funnels, data quality and reporting in conjunction with the MIS team. Product Development: You ll work closely with the wider commercial, marketing and product team to develop Engineius customer proposition. This will cover as a minimum: New client activation process Sales materials both physical and digital Sales and Marketing campaign coordination Customer Segmentation management Competitor intel and mapping Sales Team Activity and Effectiveness: You ll be working to ensure field-based teams diaries are full of maximum customer face time. You ll typically work their diaries 3 - 4 weeks in advance. You ll be engaging customers directly through phone, email and social media to enable initial F2F meetings for the field BDM s. Field Team Pre and Post Meeting Management: You ll be a detective. Joining the dots, identifying decision makers in target opportunities, identifying their connections, their contacts, cross referrers and their current and historic relationship mapping. You will be the central activity hub, driving appointments and diaries. You ll ensure the Business Development team are fully briefed and prepped for their meetings and be there to capture the follow up actions and ensure they get done efficiently. Skills & Competencies: Proven track record in any but preferably several of the following: Sales management administration; Telesales leadership; New business development; CRM and data enrichment. Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Customer-focused mindset with a passion for delivering value. Experience in account management or client relationship roles. Knowledge of vehicle logistics, fleet operations, or automotive retail. What Characteristics Are We Looking For Attitude: A can-do attitude that is always positive. Enthusiasm: We are very flexible on prior experience and existing skills set the most essential thing is a fantastic attitude and enthusiasm to help our business reach its full potential. Personality: Very friendly and helpful demeanour a person that will naturally fit into the team and build effective working relationships quickly. Proactivity: A proactive and independent individual with strong decision-making skills, and able to use initiative. Curiosity: An analytical, reflective mind and a genuine interest and passion in our business. Ambition: To personally succeed and develop quickly. Resilience: The ability to operate in a demanding, fast-paced environment. What's In It For You Grow with us: You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax: Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join Us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you! Click apply now and you will be redirected to our website to complete your application.
Sep 01, 2025
Full time
Sales Enablement Manager We are looking for an outstanding candidate to fill the newly created role of Sales Enablement Manager. This newly created role is part of a wider Sales Process re-engineering drive to ensure Engineius is known to >90% of our Top 1000 opportunities. This strategic role forms the hub of the Engineius Commercial team that includes our Sales Director, Head of Customer Success, Business Development and Marketing team. This role will be fast paced and requires a genuinely hungry self-starter who can manage their own workload and shifting priorities day to day. You will be an enthusiastic employee joining a rapidly scaling business that has the potential to be a true market leader. This opportunity will also ensure you are well-positioned to move into a senior role ahead of your tenure based on the impact you directly make on the business. You are a researcher, a top-level CRM and LinkedIn practitioner. Researching all opportunities through our core 14 customer segments, you ll be enriching our Sales Pipeline, reaching out to target customers and ensuring our Business Development Managers have full diaries with the right customers and opportunities. Key Responsibilities Data Enrichment: Using the entire suite of commercially available tools, you ll ensure that our CRM has a rich flow of fresh data, insights, connections and contacts. You ll be responsible for Sales Funnels, data quality and reporting in conjunction with the MIS team. Product Development: You ll work closely with the wider commercial, marketing and product team to develop Engineius customer proposition. This will cover as a minimum: New client activation process Sales materials both physical and digital Sales and Marketing campaign coordination Customer Segmentation management Competitor intel and mapping Sales Team Activity and Effectiveness: You ll be working to ensure field-based teams diaries are full of maximum customer face time. You ll typically work their diaries 3 - 4 weeks in advance. You ll be engaging customers directly through phone, email and social media to enable initial F2F meetings for the field BDM s. Field Team Pre and Post Meeting Management: You ll be a detective. Joining the dots, identifying decision makers in target opportunities, identifying their connections, their contacts, cross referrers and their current and historic relationship mapping. You will be the central activity hub, driving appointments and diaries. You ll ensure the Business Development team are fully briefed and prepped for their meetings and be there to capture the follow up actions and ensure they get done efficiently. Skills & Competencies: Proven track record in any but preferably several of the following: Sales management administration; Telesales leadership; New business development; CRM and data enrichment. Strong commercial acumen and negotiation skills. Excellent communication, presentation, and interpersonal abilities. Customer-focused mindset with a passion for delivering value. Experience in account management or client relationship roles. Knowledge of vehicle logistics, fleet operations, or automotive retail. What Characteristics Are We Looking For Attitude: A can-do attitude that is always positive. Enthusiasm: We are very flexible on prior experience and existing skills set the most essential thing is a fantastic attitude and enthusiasm to help our business reach its full potential. Personality: Very friendly and helpful demeanour a person that will naturally fit into the team and build effective working relationships quickly. Proactivity: A proactive and independent individual with strong decision-making skills, and able to use initiative. Curiosity: An analytical, reflective mind and a genuine interest and passion in our business. Ambition: To personally succeed and develop quickly. Resilience: The ability to operate in a demanding, fast-paced environment. What's In It For You Grow with us: You will be part of a growing and ambitious company! We want you to be happy and enjoy coming to work where you are surrounded by a supportive team. In the heart of Birmingham: We are based in Birmingham city centre at Somerset House, only a 5-minute walk from Grand Central train station. In summer you can enjoy the rooftop terrace and views of the city! Socials and more! Social events and activities are held in the building once a month. We have quarterly company socials which in the past have been rooftop quiz nights, mini golf and a meal at Fazenda. Fitness and wellbeing: Your wellbeing and health matters to us. In the building there is a gym and showers that you can use before, during or after work. If you like golf, you can enjoy practising on the golf simulator too. Time to relax: Well-deserved time off- you will get 25 days off a year plus bank holidays. You will also get an additional day with every completed year of service up to a maximum of 30 days per annum. Join Us If you want to be part of a forward-thinking, sustainable company and you embrace positivity, we would love to hear from you! Click apply now and you will be redirected to our website to complete your application.
Your new company A global leader in professional information, software solutions, and services. This opportunity sits within a high-performing audit and assurance brand, supporting international clients through a critical budgeting cycle. The team is collaborative, fast-paced, and focused on delivering excellence across finance operations. Your new role As an Interim FP&A Consultant, you'll provide essential support to the EMEA Finance Director during the peak budgeting period. Key responsibilities include: Leading and supporting budgeting and forecasting cycles Delivering accurate and timely financial reports Preparing executive-level financial slide decks Collaborating with international teams across APAC and the US Managing full P&L responsibilities, including revenue, cost of sales, and internal allocations Handling ad-hoc FP&A tasks in a dynamic environment What you'll need to succeed Proven FP&A experience, ideally as a seasoned contractor Strong grasp of international business operations Proficiency in SAP, Tagetik, and Excel Ability to work independently and flexibly across time zones Excellent communication and stakeholder engagement skills What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 01, 2025
Seasonal
Your new company A global leader in professional information, software solutions, and services. This opportunity sits within a high-performing audit and assurance brand, supporting international clients through a critical budgeting cycle. The team is collaborative, fast-paced, and focused on delivering excellence across finance operations. Your new role As an Interim FP&A Consultant, you'll provide essential support to the EMEA Finance Director during the peak budgeting period. Key responsibilities include: Leading and supporting budgeting and forecasting cycles Delivering accurate and timely financial reports Preparing executive-level financial slide decks Collaborating with international teams across APAC and the US Managing full P&L responsibilities, including revenue, cost of sales, and internal allocations Handling ad-hoc FP&A tasks in a dynamic environment What you'll need to succeed Proven FP&A experience, ideally as a seasoned contractor Strong grasp of international business operations Proficiency in SAP, Tagetik, and Excel Ability to work independently and flexibly across time zones Excellent communication and stakeholder engagement skills What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
