36 jobs found

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Finance Manager Purpose of the job Finance Manager position for the GE Client account in the UK, to report into EMEA Finance Manager. GE is a long-standing Client of CBRE, and the UK is the largest and most complex member of the EMEA FM portfolio. Current UK Gross Revenue forecast is 12m for 2025. UK Finance Team consists of a Finance Manager (role advertised) and a Senior Finance Analyst. UK Finance Manager is to carry out a broad range of complex financial analysis and/or financial reporting activities to measure profitability. Including the management of such functions as budgeting, forecasting, financial reporting, strategic planning and management reporting processes and work product. Responsibilities and daily activities: Manages one or all of the following: budgeting process, forecasting process, strategic planning process, and standard management reporting. Establishes overall departmental priorities and ensures that all deadlines are met. Supervises finance staff including training and managing job performance. Reviews and approves balance sheet account analysis, statement of cash flows and supporting schedules and standard consolidated reporting packs. Reviews and approves certain PeopleSoft monthly journal entries. Conducts other special financial and business studies and other duties as assigned by management. Produces a variety of routine and ad hoc financial reports, packages and pro forma analyses for senior management and planning unit. Participates in the research, development and preparation of accounting policy and procedures, as required. May act as consultant to management on financial policies, procedures, and applications. Manages special projects and prepares presentations for senior management. Performs other duties as assigned. Personal Experience and Qualifications needed Bachelor's degree (BA/BS) from a four-year college or university in a business related field. Requires a minimum of six years related experience to include at least two years in a lead or supervisory capacity. Public accounting experience preferred. Hold an internationally recognised accounting qualification (ACCA, CIMA, ACA). work collaboratively with business partners, key employees, top management, and client groups on various projects. FINANCIAL KNOWLEDGE Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Broad, in-depth understanding of Generally Accepted Accounting Principles (GAAP), concepts. REASONING ABILITY Ability to comprehend, analyse and interpret complex financial information and transactions and accounting principles. Ability to independently research complex accounting transactions/issues. Ability to problem-solve, both independently and working as a team. Requires advanced analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have a direct impact on the company. OTHER SKILLS and ABILITIES Strong computer skills, including specific knowledge of Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.). Broad experience with other software and financial systems is desired such as PeopleSoft Financials, MyBuy/Coupa, Adaptive, Vantage Analytics, Power BI. Knowledge of real estate service industry and terminology is helpful. Strong work ethic and adaptable. About CBRE Global Workplace Solutions: As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE." Application Process: Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role. Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role. No agencies please. Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Sales & Business Development Manager Location Droitwich Salary 40- 60k per annum negotiable Full time 40 hours per week with some options for flexible working Benefits: Company pension On-site parking Full job description As Sales and Business Development Manager you will play a pivotal role in ensuring the continued success of the company, securing customers with PVD Coating and/or PVD Coating Equipment needs that can be fulfilled with the Company's industry leading product and service range. This role will require the successful applicant to secure profitable business with customers within both new and existing market sectors, offering suitable solutions to meet their requirements. building strong client relationships and collaborating with internal teams to deliver tailored solutions that meet evolving customer needs. Responsibilities Customer identification: Market analysis to identify opportunities. Internal review to establish past and potential future applications for the Company's technology. Generate new leads and RFQs. Conduct comprehensive market analysis to identify emerging opportunities, new sectors and potential strategic partners. Evaluate historical and potential applications for the Company's technology to inform business development strategies. Proactively generate and qualify new leads, nurturing them through the business development pipeline. Develop and implement strategies to penetrate new markets and expand the Company's customer base. Marketing Contribute to the Company's marketing efforts, with ideas and content to generate interest in the Company's range of coatings and equipment. Identify, attend and exhibit at appropriate Tradeshows, Conferences and Industry events, to enhance brand visibility and foster new business relationships. Identify, initiate and develop relationships with key stakeholders, industry influencers and potential partners. Collaborate with the Marketing team to create compelling content and campaigns that drive interest in the Company's products and services. Solution Selling: Work with potential customers to understand their PVD requirements in depth. Offer suitable solutions from the Company's range of equipment and services to meet the customer's requirements. Quotations: Provide timely and accurate quotations in response to customer RFQs. Ensure appropriate follow up of all quotations, with a view to either securing the order, or feedback from the customer. Account Management: Structured management of existing accounts, ensuring customer requirements are being fulfilled. Gain an appropriate understanding of the customer's future needs and expectations. Ensuring the Company's customers are fully informed of the full (and latest) service offerings, with a view to securing further business, whilst also obtaining referrals where appropriate. Reporting: Sales pipeline management and forecasting within company CRM system. Regular updates from customer meetings and discussions. Market and competitor updates. Skills and Qualifications: Degree educated in Engineering, Physics or other technical areas would be preferable, Previous Sales, Business Development or Marketing experience is essential ideally within PVD Coating and/or PVD Coating Equipment. Strong communication and interpersonal skills with the ability to build relationships with new and existing contacts. Solution sales approach. Experience with a CRM system Proficient in Microsoft Office Suite. Personal Attributes: Strong organisational and time-management skills. Highly self-motivated, proactive and results driven. Able to manage multiple priorities and work both independently and collaboratively. Strong ethical standards and professional demeanour. Ability to navigate challenging situations with diplomacy and sensitivity. Please forward your CV & covering letter in the first instance Wright Staff are acting as an employment business in relation to this vacancy.