Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
Sep 04, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Berg re. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: - To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. - To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. - To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service - Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. - Ensure that core information systems and services are delivered reliably and to expected standards. - Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. - Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. - Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. - Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. - Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: - Expertise in and successful experience of systems with knowledge of technologies. -A track record in financial and project management within IT. -Demonstrable experience in strategic planning. - Expertise in the analysis and development of IT processes and change management. -Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. - Recent experience in securing contracts within a Procurement process. - Proven experience in leading and managing a team. - Recent experience of implementing a Cyber Security strategy. - Previous experience in managing effective relationships at a senior level and with external stakeholders. - Ability to delegate tasks whilst maintaining high quality. - High level of analytical skills. - Highly developed and demonstrable communication and presentation skills. - Ability to work under pressure and meet strict deadlines. - Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. Desirable but not essential: . click apply for full job details
How would you like to be paid for five days but only work four ? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. We're proud to be taking part in a 4-Day Working Week Trial, meaning you could work one day less a week (or equivalent hours), while still receiving your full-time pay. 4DWW will be rolled out within our school, when we have a full complement of staff - so there's never been a more exciting time to join us ! Job Title: Pupil Administrator / Exams Officer Location: The Grange Therapeutic School, Knossington, Oakham LE15 8LY Salary: £20,906.25 per annum Hours: 37.5 hours per week, Monday to Friday Rota: Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm Contract: Permanent, Term Time Only Start Date: October 2025 UK applicants only. This role does not offer sponsorship. As part of our continued growth, we now have a fantastic opportunity for a Pupil Administrator / Exams Officer to join our close-knit team at The Grange Therapeutic School, part of Acorn Education. Purpose of Role To plan, organise and provide administrative support to the Headteacher and Senior Leadership Team in an efficient, effective and timely way and in compliance with the requirements of Outcomes First Group Education and Care. To be responsible for the efficient and effective running of the administration of all internal and external examinations within the school, including liaising with staff, pupils, invigilators and examination boards, adhering to national regulations and guidelines. To maintain all pupil records and communication to a high standard. Administrative Contribution to Ofsted Inspections Assist in the collation and printing of the termly student magazine and end of term school reporting cycle Transport/Taxi Liaison To handle incoming calls to the service, taking detailed and accurate messages and relaying them promptly to the appropriate person To welcome visitors in a professional and courteous manner and promptly ensure that the appropriate person is informed of their arrival, arranging refreshments as required To ensure that identification is seen and verified for all visitors to the site Duties and Responsibilities Provide word processing, administrative and clerical services in a professional and confidential manner to ensure correspondence is handled in a timely and appropriate manner and that good relations are maintained with parents, Local Authorities and other bodies Plan and support internal and external enquiries, a reception of visitors and a busy switchboard Co-ordinate and support responses to emails, letters and telephone enquiries in a professional and sensitive manner Support and assist in the preparation of routine and monthly reports where necessary Liaise with Senior Leadership Team and Heads of Departments to support them in fulfilling their roles and ensure compliance with school procedures Reception, answering telephone calls, taking messages To be responsible for managing the effective and efficient management and administration of external examinations in accordance with the Joint Council for Qualifications (JCQ) regulations (on behalf of the JCQ member awarding bodies) and/or awarding body rules for exams administration in a consistent and secure fashion, thereby helping to maintain the integrity and security of the assessment process To ensure all pupil records are kept up to date on both internal and external systems. For a full list of Duties and Responsibilities, please see the Job Description About Us The Grange Therapeutic School is an independent school for students aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as "Outstanding" by Ofsted. We need hardworking, pupil centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Sep 02, 2025
Full time
How would you like to be paid for five days but only work four ? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. We're proud to be taking part in a 4-Day Working Week Trial, meaning you could work one day less a week (or equivalent hours), while still receiving your full-time pay. 4DWW will be rolled out within our school, when we have a full complement of staff - so there's never been a more exciting time to join us ! Job Title: Pupil Administrator / Exams Officer Location: The Grange Therapeutic School, Knossington, Oakham LE15 8LY Salary: £20,906.25 per annum Hours: 37.5 hours per week, Monday to Friday Rota: Monday to Thursday 8.30am - 4.30pm, Friday 8.30am - 4.00pm Contract: Permanent, Term Time Only Start Date: October 2025 UK applicants only. This role does not offer sponsorship. As part of our continued growth, we now have a fantastic opportunity for a Pupil Administrator / Exams Officer to join our close-knit team at The Grange Therapeutic School, part of Acorn Education. Purpose of Role To plan, organise and provide administrative support to the Headteacher and Senior Leadership Team in an efficient, effective and timely way and in compliance with the requirements of Outcomes First Group Education and Care. To be responsible for the efficient and effective running of the administration of all internal and external examinations within the school, including liaising with staff, pupils, invigilators and examination boards, adhering to national regulations and guidelines. To maintain all pupil records and communication to a high standard. Administrative Contribution to Ofsted Inspections Assist in the collation and printing of the termly student magazine and end of term school reporting cycle Transport/Taxi Liaison To handle incoming calls to the service, taking detailed and accurate messages and relaying them promptly to the appropriate person To welcome visitors in a professional and courteous manner and promptly ensure that the appropriate person is informed of their arrival, arranging refreshments as required To ensure that identification is seen and verified for all visitors to the site Duties and Responsibilities Provide word processing, administrative and clerical services in a professional and confidential manner to ensure correspondence is handled in a timely and appropriate manner and that good relations are maintained with parents, Local Authorities and other bodies Plan and support internal and external enquiries, a reception of visitors and a busy switchboard Co-ordinate and support responses to emails, letters and telephone enquiries in a professional and sensitive manner Support and assist in the preparation of routine and monthly reports where necessary Liaise with Senior Leadership Team and Heads of Departments to support them in fulfilling their roles and ensure compliance with school procedures Reception, answering telephone calls, taking messages To be responsible for managing the effective and efficient management and administration of external examinations in accordance with the Joint Council for Qualifications (JCQ) regulations (on behalf of the JCQ member awarding bodies) and/or awarding body rules for exams administration in a consistent and secure fashion, thereby helping to maintain the integrity and security of the assessment process To ensure all pupil records are kept up to date on both internal and external systems. For a full list of Duties and Responsibilities, please see the Job Description About Us The Grange Therapeutic School is an independent school for students aged 8 -18 years with social, emotional and mental health difficulties. Our school is based in a Victorian country house near Oakham with stunning views and fantastic facilities to develop not only the educational, but also the social and emotional needs of our pupils. With access to woods and lakes on site, the school has an ethos about delivering a personalised curriculum tailored to, and driven by, the individuals. Behaviour is currently rated as "Outstanding" by Ofsted. We need hardworking, pupil centred staff who are resilient and willing to go the extra mile. In return we offer significant investment in your professional development, a supportive staff group and opportunities for progression. Acorn Education is the UK's leading independent provider of specialist education. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details
Sep 01, 2025
Full time
Hybrid working practices in place. Reporting directly into the COO this is the lead role for Information Technology About Our Client The Courtauld works to advance how we see and understand the visual arts, as an internationally-renowned centre for the teaching, research of art history and a major public gallery. Since 1932, The Courtauld has been opening minds and hearts to art through our work as a world-leading university for art history, conservation, and curating, with a very special gallery at its core. We welcome people of all ages and backgrounds to our gallery, our undergraduate and graduate courses, our research programmes, and our public lectures and events - fulfilling our founding mission to enable 'art for all'. Founded by collectors and philanthropists in the 1930s, the organisation has been at the forefront of the study of art ever since, through advanced research and conservation practice, innovative teaching, the renowned collection and inspiring exhibitions of its gallery, and engaging and accessible activities, education, and events. Academically, The Courtauld faculty is the largest community of art historians and conservators in the UK, teaching and carrying out research on subjects from creativity in late Antiquity to contemporary digital art forms, with an increasingly global focus. An independent college of the University of London, The Courtauld offers a range of degree programmes from BA to PhD in the History of Art, curating, and the conservation of easel and wall paintings. Its alumni are leaders and innovators in the arts, culture, and business worlds, helping to shape the global agenda for the arts and creative industries. The Courtauld cares for one of the greatest art collections in the UK, sharing these works with the public at The Courtauld Gallery in central London, as well as through loans and partnerships. The Gallery is most famous for its iconic Impressionist and Post-Impressionist masterpieces, such as Van Gogh's Self-Portrait with Bandaged Ear and Manet's A Bar at the Folies-Bergère. It showcases these alongside an internationally renowned collection of works from the Renaissance through to the present day. Founded on the belief that everyone should have the opportunity to engage with art, The Courtauld works to increase understanding of the role played by art throughout history, in all societies, and across all geographies, as well as being a champion for the importance of art in the present day. This could be through exhibitions offering a chance to look closely at world-famous works; accessible and expert short courses; events bringing art history research to new audiences; digital engagement, innovative school, family, and community programmes; or taking a formal qualification. The Courtauld's ambition is to transform access to art history education by extending the horizons of what this is, and ensuring as many people as possible can benefit from the tools to better understand the visual world around us. Our technology is essential to everything we do at The Courtauld. Reporting directly to the COO, this is a senior role within the organisation. The Head of Information Technology will be focused on improving the technical services across the organisation, building and motivating an efficient and results-focused team, providing support to the Senior Management Team and spearheading a digitalisation programme throughout the Institute to automate and strengthen operations. Job Description We are looking for a highly motivated, dynamic technical expert with extensive experience managing a small but complex IT environment. Purpose of the job: To take responsibility for the day-to-day delivery of a robust IT Service to meet the needs of The Courtauld. To lead the development and execution of the Information Technology strategy, including clear prioritisation of critical elements, in support of, and underpinning, the organisational strategy and business plan. To be the Subject Matter Expert on existing and emerging technologies. Key Responsibilities: Service: Provide an excellent and accessible Information Technology service to staff, students, and visitors in all locations where we have a presence. Ensure that core information systems and services are delivered reliably and to expected standards. Establish and monitor appropriate processes, mechanisms and Service Level Agreements to ensure service delivery alignment, including liaison with key process owners. Lead effective communications with user groups through seeking feedback, working collaboratively, and transmitting information about innovations or service problems in a timely and professional manner. Conduct user satisfaction surveys and produce reports based on these, along with regular reports against agreed KPI's with breaches and mitigations. Support the team by taking a direct and "hands-on" role in resolving IT issues, which are adversely affecting service users' ability to undertake their roles. Maintain a strong awareness of technology that will assist key learning, teaching and research and public engagement strategies. Security: Take responsibility and lead on all aspects of the IT security, disaster recovery and business continuity planning and ensure appropriate testing to an agreed schedule and format. Ensure robust processes are in place to monitor and manage security threats. Carry out regular audits of the system to ensure defences are adequate and remediate where necessary. Drive best practice regarding Cyber Security amongst the IT Team and throughout the Institute. Ensure IT Security documentation is regularly reviewed and kept up to date. Work with established organisations such as NCSC, JISC, etc, to keep up to date with security threat factors. People: Lead, manage and develop the Information Technology team and create a positive working environment, providing individuals with clear objectives, ensuring supervision of professional standards and competence, and effectively managing performance. Have the skills and experience to be the senior technical subject matter expert for the Institute. Strategic Technical Advisor for the Senior Management Team and Governing Board. Finance and Procurement: Prepare, manage and monitor the IT budget. Identify appropriate suppliers and partners for the delivery of specified applications and services. Manage the purchase, installation and implementation of all new hardware, software and network products within agreed budgets, investment appraisal and time scales. Maintain transparent systems for the purchase and provision of all hardware, software, devices and internal systems used by The Courtauld. Transformation: Drive business transformation and achieve increased operational efficiency, value for money, and proven financial effectiveness by improving information systems, system integration and process automation, and enhancing management information, business intelligence and analytics. Undertake and deliver specific investigations, scoping exercises, and strategic projects as identified by the Senior Management Team. Ensure that all projects and programmes are managed, are in line with best practice and that projects are delivered on time and to key milestones. Advise the Senior Management Team on the definition of key performance indicators and initiate opportunities to take management action and improve performance. Governance: Ensure that all operations are carried out within relevant Health and Safety legislation and that staff work within The Courtauld's Health and Safety policy. Support Governance in establishing and maintaining a robust Data Management Framework Other Carry out any other duties determined appropriate by the Chief Operating Officer. The Successful Applicant The role would suit someone who is very hands-on and motivated, who would like to make a significant contribution to the running of the IT department. Essential: Expertise in and successful experience of systems with knowledge of technologies. A track record in financial and project management within IT. Demonstrable experience in strategic planning. Expertise in the analysis and development of IT processes and change management. Comprehensive understanding and proven experience of risk management, disaster recovery and business continuity planning. Recent experience in securing contracts within a Procurement process. Proven experience in leading and managing a team. Recent experience of implementing a Cyber Security strategy. Previous experience in managing effective relationships at a senior level and with external stakeholders. Ability to delegate tasks whilst maintaining high quality. High level of analytical skills. Highly developed and demonstrable communication and presentation skills. Ability to work under pressure and meet strict deadlines. Proven experience in change management. Desirable but not essential: Demonstrable knowledge of higher education and policies. Education, Qualifications and Training Essential: Degree qualification or equivalent. Professional qualification in IT / IT&S. . click apply for full job details
