We're looking for a skilled Technical Writer to join our clients team and help make complex information simple, clear, and engaging for their customers. If you love explaining things in a way that makes people's lives easier, this role could be the perfect fit. What you'll be doing Creating and maintaining clear, helpful support articles for the online Help Centre. Producing engaging video tutorials and walkthroughs to guide customers through software. Partnering with the Support Team to identify common queries and proactively create content that reduces support requests. Working closely with Product and Training teams to ensure documentation always reflects the latest features and updates. Reviewing and updating existing resources so they remain accurate, relevant, and easy to use. Tracking how content is used and finding opportunities to improve our library of resources. What we're looking for Essential skills & experience Strong written and verbal communication skills, with the ability to explain complex ideas simply. Experience creating customer-facing help articles, guides, or tutorials. Comfortable using helpdesk platforms (ideally Intercom) and content management tools. Ability to plan, script, and record clear and engaging video content. Excellent attention to detail and commitment to accuracy. Strong organisational skills, able to manage multiple projects
Sep 11, 2025
Full time
We're looking for a skilled Technical Writer to join our clients team and help make complex information simple, clear, and engaging for their customers. If you love explaining things in a way that makes people's lives easier, this role could be the perfect fit. What you'll be doing Creating and maintaining clear, helpful support articles for the online Help Centre. Producing engaging video tutorials and walkthroughs to guide customers through software. Partnering with the Support Team to identify common queries and proactively create content that reduces support requests. Working closely with Product and Training teams to ensure documentation always reflects the latest features and updates. Reviewing and updating existing resources so they remain accurate, relevant, and easy to use. Tracking how content is used and finding opportunities to improve our library of resources. What we're looking for Essential skills & experience Strong written and verbal communication skills, with the ability to explain complex ideas simply. Experience creating customer-facing help articles, guides, or tutorials. Comfortable using helpdesk platforms (ideally Intercom) and content management tools. Ability to plan, script, and record clear and engaging video content. Excellent attention to detail and commitment to accuracy. Strong organisational skills, able to manage multiple projects
Network Technician Our client, a leading independent Oil & Gas operator, based in Norwich are currently seeking a Network Technician to join their IT Department based in Norwich. This is a full-time, permanent role based out of Norwich. Frequent travel to UK Operational sites including offshore assets may be required in this role, you may be called on for out-of-hours business critical events and form part of an on-call rota. This is an essential support position providing an active and practical resource providing support for 24/7 onshore and offshore operations for a UK Operator. Qualifications, Skills & Experience: Cisco CCNA or higher Proven experience as a Network Technician or similar role. Hands-on firewall, security and VoIP experience Strong practical network skills rooted in IP are essential Strong knowledge of network protocols, routing, and switching. Experience with network security practices and technologies. Proficiency in configuring and managing Cisco network devices. Key Responsibilities Include: Assist in the design, implementation, and management of network infrastructure to ensure optimal performance and security. Manage and support a variety of systems, working daily to troubleshoot, monitoring your environment, installing, configuring, cabling and labelling, seeing jobs through from start to finish. Use the IT Helpdesk system to receive requests and carry out troubleshooting and changes to the network in line with Group methodology. Configure and maintain network devices such as routers and switches Monitor network performance and troubleshoot issues to ensure minimal downtime. Liaise with Group Network and IT department for 3rd line escalation. Liaise with WAN service providers for installations and issues. Ensuring assets are recorded correctly in our Equipment database. Testing and performing recovery. Comply with all relevant cybersecurity guidance and regulation. Maintain accurate documentation of network configurations, changes, and procedures. Supporting the offshore Telecoms team with equipment failures and replacement preparations. Liaise with Telecoms team regarding radio links between sites which carry the network. The role will work with and support members of the Group Network Team based in Paris and support from various UK sites. Benefits: Discretionary Bonus Private Medical Insurance & Dental Cover Flexible Benefit Allowance Life Assurance Excellent Pension Provision 25 days holiday + bank holidays Flex Days Profit Units Sharing Scheme Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
Sep 11, 2025
Full time
Network Technician Our client, a leading independent Oil & Gas operator, based in Norwich are currently seeking a Network Technician to join their IT Department based in Norwich. This is a full-time, permanent role based out of Norwich. Frequent travel to UK Operational sites including offshore assets may be required in this role, you may be called on for out-of-hours business critical events and form part of an on-call rota. This is an essential support position providing an active and practical resource providing support for 24/7 onshore and offshore operations for a UK Operator. Qualifications, Skills & Experience: Cisco CCNA or higher Proven experience as a Network Technician or similar role. Hands-on firewall, security and VoIP experience Strong practical network skills rooted in IP are essential Strong knowledge of network protocols, routing, and switching. Experience with network security practices and technologies. Proficiency in configuring and managing Cisco network devices. Key Responsibilities Include: Assist in the design, implementation, and management of network infrastructure to ensure optimal performance and security. Manage and support a variety of systems, working daily to troubleshoot, monitoring your environment, installing, configuring, cabling and labelling, seeing jobs through from start to finish. Use the IT Helpdesk system to receive requests and carry out troubleshooting and changes to the network in line with Group methodology. Configure and maintain network devices such as routers and switches Monitor network performance and troubleshoot issues to ensure minimal downtime. Liaise with Group Network and IT department for 3rd line escalation. Liaise with WAN service providers for installations and issues. Ensuring assets are recorded correctly in our Equipment database. Testing and performing recovery. Comply with all relevant cybersecurity guidance and regulation. Maintain accurate documentation of network configurations, changes, and procedures. Supporting the offshore Telecoms team with equipment failures and replacement preparations. Liaise with Telecoms team regarding radio links between sites which carry the network. The role will work with and support members of the Group Network Team based in Paris and support from various UK sites. Benefits: Discretionary Bonus Private Medical Insurance & Dental Cover Flexible Benefit Allowance Life Assurance Excellent Pension Provision 25 days holiday + bank holidays Flex Days Profit Units Sharing Scheme Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd
IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Location: Caerphilly, Wales Salary: 28,000 + Bonus Job Type: Full-time, Permanent Company Description: Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. Job Description: Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment. Key Responsibilities: Provide 1st and 2nd line IT support via phone, email, and remote tools. Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. Perform Microsoft 365 Administration and Cloud troubleshooting. Configure and maintain PC hardware. Deliver outstanding customer service and build strong client relationships. Contribute to team growth through knowledge sharing and collaboration. Required Skills & Experience: Proven experience in a 1st line support or IT Helpdesk role. Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. Experience with PC hardware setup and maintenance. Excellent communication and problem-solving skills. A 'hands-on' approach and a proactive attitude towards learning. A COMPTIA A+ or MCP qualification is highly desirable, but for the right candidate, the company will fully fund the CompTIA A+ course and exam. A valid UK Driving Licence and access to your own vehicle are essential. Benefits: Clear career progression and salary growth opportunities. Profit-related bonus. Life Cover. 24/7 access to a GP and well-being services. Opportunities for technical training and formal certifications. Supportive, collaborative, and employee-focused culture. How to Apply: If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.
Sep 11, 2025
Full time
IT/Cloud Technician (Caerphilly) Job Title: IT/Cloud Technician - 1st Line Support Location: Caerphilly, Wales Salary: 28,000 + Bonus Job Type: Full-time, Permanent Company Description: Perfect Path Recruitment is a specialist agency, partnering with a leading IT service provider in Caerphilly. This innovative, employee-owned business is renowned for its focus on staff development, collaborative culture, and a commitment to shared success. They deliver full-cycle IT services and support to a diverse range of clients across multiple sectors. Job Description: Are you an experienced IT/Cloud Technician looking to join a dynamic and supportive team? We are seeking a skilled individual to join a busy IT Helpdesk, providing exceptional remote and telephone 1st line support to a wide client base. This varied role requires a hands-on approach and a passion for technology. You will be responsible for troubleshooting hardware and software issues, managing client queries, and contributing to a knowledge-sharing environment. Key Responsibilities: Provide 1st and 2nd line IT support via phone, email, and remote tools. Troubleshoot and resolve issues related to Microsoft Desktop and Server Operating Systems. Perform Microsoft 365 Administration and Cloud troubleshooting. Configure and maintain PC hardware. Deliver outstanding customer service and build strong client relationships. Contribute to team growth through knowledge sharing and collaboration. Required Skills & Experience: Proven experience in a 1st line support or IT Helpdesk role. Strong working knowledge of Microsoft 365, Windows OS, and Active Directory. Experience with PC hardware setup and maintenance. Excellent communication and problem-solving skills. A 'hands-on' approach and a proactive attitude towards learning. A COMPTIA A+ or MCP qualification is highly desirable, but for the right candidate, the company will fully fund the CompTIA A+ course and exam. A valid UK Driving Licence and access to your own vehicle are essential. Benefits: Clear career progression and salary growth opportunities. Profit-related bonus. Life Cover. 24/7 access to a GP and well-being services. Opportunities for technical training and formal certifications. Supportive, collaborative, and employee-focused culture. How to Apply: If you have the skills and passion to thrive in this role, apply today. We are looking for candidates who are ready to invest in their future and grow with a company that truly values its people.
Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background. The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT. Location: Due to location candidates will need to have access to own transport. Hours: 37.5 per week Shifts: The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home). What you'll be doing: Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment. Where a remote fix is not possible, identify and order parts required by field service engineering team. Provide technical support to field service engineers on a broad range of IT equipment. Keeping customers informed at all times of progress of work. What we're looking for: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills and in particular using the telephone. Competent PC user including Microsoft package. PC and peripheral equipment (hardware and software) experience. Professional, logical, and methodical approach to work. Flexible and willing to work outside of business hours. Salary & Benefits: Base salary is 23,810 however overtime & standby takes this to circa 27500K Private Medical Insurance. Pension scheme. 23 days holiday plus bank. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!
Sep 11, 2025
Full time
Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team. This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background. The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT. Location: Due to location candidates will need to have access to own transport. Hours: 37.5 per week Shifts: The role will involve covering shifts on a 24/7 basis - so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home). What you'll be doing: Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment. Where a remote fix is not possible, identify and order parts required by field service engineering team. Provide technical support to field service engineers on a broad range of IT equipment. Keeping customers informed at all times of progress of work. What we're looking for: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills and in particular using the telephone. Competent PC user including Microsoft package. PC and peripheral equipment (hardware and software) experience. Professional, logical, and methodical approach to work. Flexible and willing to work outside of business hours. Salary & Benefits: Base salary is 23,810 however overtime & standby takes this to circa 27500K Private Medical Insurance. Pension scheme. 23 days holiday plus bank. Free on-site parking. Life cover (4 x basic salary). Group income protection. Working in a bright, modern offices. Friendly, outgoing, and supportive team. Excellent reward & recognition scheme. Discounted gym membership. This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we'd love to hear from you!
People Advisor Location: Thorpe Park , Leeds, Flexible , Hybrid working available. Fixed Term Contract- 12 Months Step into a role where people truly matter - become our next People Advisor! As a vital part of our People team, you'll be at the heart of creating a positive experience for our colleagues and managers. Working closely with the business, you will offer thoughtful, proactive support on employee colleague relations and empowering our managers with the confidence to handle their people processes. You'll be a critical part of our team and a trusted partner to our business every step of the way. If you love making a meaningful impact and thrive in a collaborative, people-first environment - we'd love to welcome you aboard! Working within a newly formed team, you will be responsible for making sure employee relations cases and organisational change are handled fairly and consistently. You'll also help keep our policies, procedures, and toolkits up to date and aligned with current employment legislation. As a Colleague Relations expert You'll also support the Advisory team with more complex Helpdesk questions - covering areas like absence, maternity and flexible working. What we are looking for: Solid experience in an Employee Relations role, with a strong track record of managing a variety of complex cases. Confidence working in a fast-paced, ever-changing environment - you're comfortable juggling multiple priorities. A collaborative approach, working closely with managers to provide outstanding support and customer service. Experience working in a high-volume contact centre or operational environment would be a real advantage. A CIPD qualification would be a bonus, but it's not essential - we're more interested in your experience and approach. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. A pply today and bring your ER expertise to a team that truly values what you do. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
Sep 11, 2025
Seasonal
People Advisor Location: Thorpe Park , Leeds, Flexible , Hybrid working available. Fixed Term Contract- 12 Months Step into a role where people truly matter - become our next People Advisor! As a vital part of our People team, you'll be at the heart of creating a positive experience for our colleagues and managers. Working closely with the business, you will offer thoughtful, proactive support on employee colleague relations and empowering our managers with the confidence to handle their people processes. You'll be a critical part of our team and a trusted partner to our business every step of the way. If you love making a meaningful impact and thrive in a collaborative, people-first environment - we'd love to welcome you aboard! Working within a newly formed team, you will be responsible for making sure employee relations cases and organisational change are handled fairly and consistently. You'll also help keep our policies, procedures, and toolkits up to date and aligned with current employment legislation. As a Colleague Relations expert You'll also support the Advisory team with more complex Helpdesk questions - covering areas like absence, maternity and flexible working. What we are looking for: Solid experience in an Employee Relations role, with a strong track record of managing a variety of complex cases. Confidence working in a fast-paced, ever-changing environment - you're comfortable juggling multiple priorities. A collaborative approach, working closely with managers to provide outstanding support and customer service. Experience working in a high-volume contact centre or operational environment would be a real advantage. A CIPD qualification would be a bonus, but it's not essential - we're more interested in your experience and approach. If you're excited about this role but don't meet every requirement - don't worry, still apply. Your unique perspective could be just what we're looking for. What you'll get: A discretionary annual bonus to reward your impact 3% flexible benefits that you can tailor to suit your lifestyle, whether that's extra cash, more holiday, or added health cover. Hybrid working for the best of both worlds-collaboration and focus. Free onsite parking , saving you time and money. Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most. Peace of mind with life assurance that supports your loved ones, no matter what. A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best. Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you. So, who are we? We're on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge. Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times. Ready to join us? At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed. A pply today and bring your ER expertise to a team that truly values what you do. If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who'll be more than happy to support you.
£28K + excellent benefits, Key Clients Sales Administrator, Camberley Area, Full-Time, Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers, and technology. Your New Role You will be joining a highly professional, friendly, and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including - providing sales administrative support to key clients in line with service level agreements, Tasks relating to - Manage & support allocated helpdesk/s and their related portals, Work across quote logs, in preparation for customer billing, Prepare quotations and send them to customers. Promptly address and resolve customer enquiries, concerns, and issues. Raising Purchase Orders. Collaborate with internal teams to ensure timely and effective resolution of customer problems. Provide support to key account users as needed, including customer portals. Required Experience. Experience of using a CRM or sales ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of orders.Proven experience of handling telephone-based customer queries and managing key client requirements. Experience of working under pressure and with deadlinesExperience of teamwork and being able to work collaboratively with others.Articulate, polite and conscientious phone manner.Able to learn complex software systems effectively and efficiently. Salary: £28K + excellent benefits, Key Clients Sales Administrator, Camberley Area, Full-Time, What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Sep 11, 2025
Full time
£28K + excellent benefits, Key Clients Sales Administrator, Camberley Area, Full-Time, Your New Company You will be joining a truly outstanding organisation, a company which pushes the boundaries of what can be achieved and is seen by many as the leading and most innovative company in their sector. This is an amazing opportunity to join a company which continuously invests in its people, products, customers, and technology. Your New Role You will be joining a highly professional, friendly, and talented team who work to common goals and share success. Your duties will be to support customers with a first-class customer service journey, including - providing sales administrative support to key clients in line with service level agreements, Tasks relating to - Manage & support allocated helpdesk/s and their related portals, Work across quote logs, in preparation for customer billing, Prepare quotations and send them to customers. Promptly address and resolve customer enquiries, concerns, and issues. Raising Purchase Orders. Collaborate with internal teams to ensure timely and effective resolution of customer problems. Provide support to key account users as needed, including customer portals. Required Experience. Experience of using a CRM or sales ordering systemExperience of working in a sales /order processing / customer service environment, where you have been previously responsible for the accurate processing of orders.Proven experience of handling telephone-based customer queries and managing key client requirements. Experience of working under pressure and with deadlinesExperience of teamwork and being able to work collaboratively with others.Articulate, polite and conscientious phone manner.Able to learn complex software systems effectively and efficiently. Salary: £28K + excellent benefits, Key Clients Sales Administrator, Camberley Area, Full-Time, What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Job Description We are seeking an experienced Infrastructure Engineer with a minimum of 8 years in the field. The successful candidate will be responsible for implementing and maintaining cloud infrastructure while also serving as a manager and escalation point for the helpdesk. The infrastructure team provides the foundational technology, engineering, security, and support systems that enable critical business operations. We are looking for a highly motivated technologist with a passion for delivering outstanding customer service in a fast-paced, global environment. The ideal candidate is a self-starter with strong problem-solving skills, a collaborative mindset, and the ability to bring innovative ideas to life. This role offers excellent exposure to all aspects of technology as well as the many and varied areas of the business. Key Responsibilities Provide day-to-day systems administration and support. Design and build performant, reliable, and scalable infrastructure in both Azure and AWS. Collaborate with development and application teams to deploy new technologies. Coordinate with an outsourced technology support firm and co-manage four dedicated helpdesk support staff. Act as an escalation point to the helpdesk for issue resolution. Work with external vendors for compliance, off-site backup storage, and business continuity. Manage vendor licenses, renewals, and upgrades. Recommend and implement infrastructure upgrades. Manage and support market data and trading systems. Maintain accurate and up-to-date documentation of procedures and infrastructure. Stay current with emerging infrastructure technologies and recommend improvements. Qualifications & Requirements 6+ years of proven experience in engineering and operations within a globally distributed hybrid technology environment. Strong project and resource management skills with the ability to manage competing deadlines. Deep understanding of enterprise infrastructure technology, including storage, networking, computing, vitalisation, and containerisation. Excellent communication, analytical, and troubleshooting skills. In-depth knowledge of Microsoft servers, Active Directory, Group Policy, identity platforms, Microsoft 365, and associated services. Advanced working knowledge of DNS, DHCP, and other TCP/IP-related protocols. Proficiency with PowerShell and Batch scripting for automation. Solid understanding of business continuity, disaster recovery, and data backup technologies. Ability to multitask effectively in a fast-paced environment. Preferred: Financial industry experience, including familiarity with market vendor applications. Ability to work independently with moderate supervision and adapt to changing priorities.
Sep 11, 2025
Full time
Job Description We are seeking an experienced Infrastructure Engineer with a minimum of 8 years in the field. The successful candidate will be responsible for implementing and maintaining cloud infrastructure while also serving as a manager and escalation point for the helpdesk. The infrastructure team provides the foundational technology, engineering, security, and support systems that enable critical business operations. We are looking for a highly motivated technologist with a passion for delivering outstanding customer service in a fast-paced, global environment. The ideal candidate is a self-starter with strong problem-solving skills, a collaborative mindset, and the ability to bring innovative ideas to life. This role offers excellent exposure to all aspects of technology as well as the many and varied areas of the business. Key Responsibilities Provide day-to-day systems administration and support. Design and build performant, reliable, and scalable infrastructure in both Azure and AWS. Collaborate with development and application teams to deploy new technologies. Coordinate with an outsourced technology support firm and co-manage four dedicated helpdesk support staff. Act as an escalation point to the helpdesk for issue resolution. Work with external vendors for compliance, off-site backup storage, and business continuity. Manage vendor licenses, renewals, and upgrades. Recommend and implement infrastructure upgrades. Manage and support market data and trading systems. Maintain accurate and up-to-date documentation of procedures and infrastructure. Stay current with emerging infrastructure technologies and recommend improvements. Qualifications & Requirements 6+ years of proven experience in engineering and operations within a globally distributed hybrid technology environment. Strong project and resource management skills with the ability to manage competing deadlines. Deep understanding of enterprise infrastructure technology, including storage, networking, computing, vitalisation, and containerisation. Excellent communication, analytical, and troubleshooting skills. In-depth knowledge of Microsoft servers, Active Directory, Group Policy, identity platforms, Microsoft 365, and associated services. Advanced working knowledge of DNS, DHCP, and other TCP/IP-related protocols. Proficiency with PowerShell and Batch scripting for automation. Solid understanding of business continuity, disaster recovery, and data backup technologies. Ability to multitask effectively in a fast-paced environment. Preferred: Financial industry experience, including familiarity with market vendor applications. Ability to work independently with moderate supervision and adapt to changing priorities.
Are you the kind of Cloud Support Engineer who sees a bottleneck and instinctively reaches for code? We are looking for a Cloud Infrastructure Engineer to join our Product team and keep our cloud infrastructure running smoothly, securely, and smartly. You'll take ownership of infrastructure issues, dive into Azure and AWS environments, and automate anything that slows us down. From troubleshooting networking, VMs, and firewalls to fine-tuning Ansible playbooks and Terraform templates, you'll be hands-on, proactive, and always looking for smarter ways to support our platforms. You'll work closely with DevOps to manage releases, improve helpdesk processes, and keep us aligned with security frameworks like ISO27001 and PCI-DSS. Role: Cloud Support Engineer, Cloud Engineer, Cloud Infrastructure Engineer, Cloud Operations Engineer, Cloud Systems Engineer, Platform Support Engineer Salary: £45k - £55k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Hybrid (2 days in the office) - Office is in Ludlow, Shropshire. PLEASE NOTE, there is an option for this role to go fully remote after probation. Apply now and help shape cloud support the way it should be automated, secure, and seriously efficient. CLICK APPLY and send in your CV.
Sep 11, 2025
Full time
Are you the kind of Cloud Support Engineer who sees a bottleneck and instinctively reaches for code? We are looking for a Cloud Infrastructure Engineer to join our Product team and keep our cloud infrastructure running smoothly, securely, and smartly. You'll take ownership of infrastructure issues, dive into Azure and AWS environments, and automate anything that slows us down. From troubleshooting networking, VMs, and firewalls to fine-tuning Ansible playbooks and Terraform templates, you'll be hands-on, proactive, and always looking for smarter ways to support our platforms. You'll work closely with DevOps to manage releases, improve helpdesk processes, and keep us aligned with security frameworks like ISO27001 and PCI-DSS. Role: Cloud Support Engineer, Cloud Engineer, Cloud Infrastructure Engineer, Cloud Operations Engineer, Cloud Systems Engineer, Platform Support Engineer Salary: £45k - £55k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Hybrid (2 days in the office) - Office is in Ludlow, Shropshire. PLEASE NOTE, there is an option for this role to go fully remote after probation. Apply now and help shape cloud support the way it should be automated, secure, and seriously efficient. CLICK APPLY and send in your CV.
We're looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you'll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you'll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support This is more than a helpdesk job - it's a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking. If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.
Sep 11, 2025
Full time
We're looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you'll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you'll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support This is more than a helpdesk job - it's a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking. If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.
1st Line Support - 6-Month Contract - Wakefield VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project. This is a fantastic opportunity for someone early on in their IT career to gain valuable experience in an IT Support environment and learn some new skills along the way. The Role: The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation. Key skills and experience: Prior experience within 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory. Mobile Device Management (MDM)/(experience supporting mobile devices) Good communication and customer service skills Ability to work in a fast-moving environment Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract Rate: £135 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Fully onsite in Wakefield Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
Sep 11, 2025
Contractor
1st Line Support - 6-Month Contract - Wakefield VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project. This is a fantastic opportunity for someone early on in their IT career to gain valuable experience in an IT Support environment and learn some new skills along the way. The Role: The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation. Key skills and experience: Prior experience within 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory. Mobile Device Management (MDM)/(experience supporting mobile devices) Good communication and customer service skills Ability to work in a fast-moving environment Role details: Job role: 1st Line Support Job type: Contract Duration: 6 months contract Rate: £135 per day Working hours: 37.5 hours per week Monday - Friday IR35 status: Inside IR35 Location: Fully onsite in Wakefield Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
A fantastic opportunity has arisen within a small but growing IT Consultancy. They are looking for an IT Support Engineer to join the team at the 2 nd line level supporting their mostly SME central and South-East London-based clients. The company has recently acquired a number of impressive retained contracts, and the role will essentially be a mix of office based helpdesk support and client site based 2 nd line support. There is great scope to progress with the company and take on more responsibility at a 3 rd line level in time. The role offers the flexibility to work from home when appropriate (but is predominantly to be based at the Sevenoaks office). The role is paying up to £42,000 plus benefits. Candidates must have the following technical skills up to 2nd line support level: Windows Server 2008 to latest server environments, Windows 7, Windows 8 and Windows 10. Apple OSX. Active Directory. Knowledge of MS Exchange would be good but not essential. Email and email archive solutions such as Google G Suite and MS Office 365. Email security products e.g. Mimecast / MessageLabs. Storage solutions - NAS, DAS, SAN. File replication solutions. Backup technologies and procedures (onsite / offsite,) - Backup exec, ArcServe JungleDisk, etc. Virtualisation products - MS Hyper-V, VMWare, AWS and MS Azure. Firm understanding of networks covering LAN, vLAN and WAN technologies. Switch / routing / firewall appliances. Good knowledge of GPO deployment of Windows and Apple environments (Microsoft, Jamf, etc.)
Sep 11, 2025
Full time
A fantastic opportunity has arisen within a small but growing IT Consultancy. They are looking for an IT Support Engineer to join the team at the 2 nd line level supporting their mostly SME central and South-East London-based clients. The company has recently acquired a number of impressive retained contracts, and the role will essentially be a mix of office based helpdesk support and client site based 2 nd line support. There is great scope to progress with the company and take on more responsibility at a 3 rd line level in time. The role offers the flexibility to work from home when appropriate (but is predominantly to be based at the Sevenoaks office). The role is paying up to £42,000 plus benefits. Candidates must have the following technical skills up to 2nd line support level: Windows Server 2008 to latest server environments, Windows 7, Windows 8 and Windows 10. Apple OSX. Active Directory. Knowledge of MS Exchange would be good but not essential. Email and email archive solutions such as Google G Suite and MS Office 365. Email security products e.g. Mimecast / MessageLabs. Storage solutions - NAS, DAS, SAN. File replication solutions. Backup technologies and procedures (onsite / offsite,) - Backup exec, ArcServe JungleDisk, etc. Virtualisation products - MS Hyper-V, VMWare, AWS and MS Azure. Firm understanding of networks covering LAN, vLAN and WAN technologies. Switch / routing / firewall appliances. Good knowledge of GPO deployment of Windows and Apple environments (Microsoft, Jamf, etc.)
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
Sep 11, 2025
Full time
Are you an experienced IT leader ready to take full ownership of a business-critical IT function? This is a unique opportunity to join a fast-paced, multi-site logistics and supply chain business as they modernise, integrate, and scale their technology capabilities. We re seeking a hands-on IT Manager to lead a small but vital team responsible for all IT systems, infrastructure, and security across UK depots and international operations. This is a board-supported role with the mandate and autonomy to reshape IT strategy, reduce risk, and drive a service-led culture. Key Responsibilities Lead the development and delivery of a group-wide IT strategy aligned with business growth plans. Oversee and optimise Transport Management Systems (TMS) and Warehouse Management Systems (WMS) to ensure reliability, scalability, and user compliance. Modernise IT infrastructure across multiple sites, including Microsoft 365, cloud services, and hardware lifecycle management . Build and lead a high-performing IT team , introducing structure, accountability, and career development. Establish and maintain robust cybersecurity frameworks , including audits, threat prevention, and staff training. Drive integration and automation projects to eliminate manual workarounds and enable seamless data flow. Implement formal helpdesk processes, SLAs, and escalation procedures to deliver exceptional internal service. Manage budgets, vendors, licensing, and governance , ensuring compliance and cost efficiency. Act as a trusted advisor to the leadership team, providing insight into IT risk, performance, and future planning. About You We re looking for a confident and commercially minded IT leader with experience in high-paced, multi-site environments (logistics, transport, warehousing, manufacturing, or similar). You ll be able to: Lead cultural and operational change, shifting IT from reactive to proactive. Balance strategic vision with hands-on problem-solving. Communicate effectively with both technical and non-technical teams. Drive resilience, security, and scalability in a mission-critical IT function. Essential skills: Senior IT leadership experience in a relevant industry. Strong knowledge of TMS, WMS, and business-critical systems . Solid expertise in infrastructure, cloud environments, and Microsoft 365 . Proven cybersecurity strategy and risk management experience. Project delivery and integration expertise, with a track record of measurable improvements. Why Apply? This is a rare opportunity to lead technology transformation in a business that is serious about investment, growth, and IT as a strategic enabler . You ll have autonomy, board-level backing, and the chance to make a lasting impact by building a modern, scalable, and service-focused IT function.
Are you the kind of Cloud Support Engineer who sees a bottleneck and instinctively reaches for code? We are looking for a Cloud Infrastructure Engineer to join our Product team and keep our cloud infrastructure running smoothly, securely, and smartly. You ll take ownership of infrastructure issues, dive into Azure and AWS environments, and automate anything that slows us down. From troubleshooting networking, VMs, and firewalls to fine-tuning Ansible playbooks and Terraform templates, you ll be hands-on, proactive, and always looking for smarter ways to support our platforms. You ll work closely with DevOps to manage releases, improve helpdesk processes, and keep us aligned with security frameworks like ISO27001 and PCI-DSS. Role: Cloud Support Engineer, Cloud Engineer, Cloud Infrastructure Engineer, Cloud Operations Engineer, Cloud Systems Engineer, Platform Support Engineer Salary: £45k - £55k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Hybrid (2 days in the office) Office is in Ludlow, Shropshire. PLEASE NOTE, there is an option for this role to go fully remote after probation. Apply now and help shape cloud support the way it should be automated, secure, and seriously efficient. CLICK APPLY and send in your CV.
Sep 11, 2025
Full time
Are you the kind of Cloud Support Engineer who sees a bottleneck and instinctively reaches for code? We are looking for a Cloud Infrastructure Engineer to join our Product team and keep our cloud infrastructure running smoothly, securely, and smartly. You ll take ownership of infrastructure issues, dive into Azure and AWS environments, and automate anything that slows us down. From troubleshooting networking, VMs, and firewalls to fine-tuning Ansible playbooks and Terraform templates, you ll be hands-on, proactive, and always looking for smarter ways to support our platforms. You ll work closely with DevOps to manage releases, improve helpdesk processes, and keep us aligned with security frameworks like ISO27001 and PCI-DSS. Role: Cloud Support Engineer, Cloud Engineer, Cloud Infrastructure Engineer, Cloud Operations Engineer, Cloud Systems Engineer, Platform Support Engineer Salary: £45k - £55k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more Location: Hybrid (2 days in the office) Office is in Ludlow, Shropshire. PLEASE NOTE, there is an option for this role to go fully remote after probation. Apply now and help shape cloud support the way it should be automated, secure, and seriously efficient. CLICK APPLY and send in your CV.
Lead Mechanical Technician (LMech) Reporting to: Technical Services Supervisor (TSS) Role Overview: The Lead Mechanical Technician (LMech) is responsible for overseeing the safe and efficient execution of planned and reactive maintenance tasks, carried out by both in-house staff and subcontractors. This is a hands-on supervisory role, requiring participation in a shift rota as directed by the Technical Services Manager. Key Responsibilities: TSS Support: Act as a deputy for the TSS when required. Emergency Response: Participate in emergency escalation procedures, including providing out-of-hours technical support. Professional Standards: Maintain the highest standards of professionalism within the team. Safety Compliance: Ensure all personnel, including contractors, follow safe working practices, utilizing Safe Systems of Work (RAMS, LOTO, etc.). Certification Maintenance: Retain current certifications and appointments as the site Authorised Person (AP) in the required disciplines. Resource Management: Allocate resources effectively to ensure timely completion of work orders in line with contractual and professional standards. Operational Duties: Client Systems: Ensure client equipment and systems operate efficiently, escalating issues as needed to mitigate risks. Work Order Prioritization: Collaborate with the DigiHub/Helpdesk and end users to prioritize and coordinate repair needs. Fault Diagnosis: Diagnose and repair technical faults within your area of expertise. Quality Control: Ensure all technical activities, including subcontractor work, comply with Engineering Standards and industry best practices. Asset Management: Perform like-for-like asset replacements and oversee minor new works as directed. Stakeholder Engagement: Build and maintain strong professional relationships with clients, subcontractors, and team members, both on-site and remotely. Training and Development: Support the ongoing training and development of team members. Cost Efficiency: Consider cost-benefit factors in all tasks performed. Sustainability: Promote sustainability practices within technical services. Reporting and Compliance: Reporting: Provide regular updates to the TSS on work order status, resource needs, and task progress. Standards Adherence: Ensure all team members comply with established Engineering Standards. Training: Complete all required training modules and achieve necessary competencies for the role. Required Qualifications and Experience: Technical Expertise: NVQ Level 3 or equivalent qualification, preferably in a mechanical discipline. Experience: Minimum of 5 years of relevant experience. Technical Skills: Proficient in practical technical skills with up-to-date knowledge of engineering standards and best practices. Independent Working: Demonstrated ability to work independently in a technical maintenance environment. Health and Safety: Proven experience adhering to health and safety standards. IT Proficiency: Skilled in Microsoft Office applications and Computerised Maintenance Management Systems (CMMS). Self-Management: Strong ability to plan and manage workloads independently, ensuring deadlines are met.
Sep 11, 2025
Full time
Lead Mechanical Technician (LMech) Reporting to: Technical Services Supervisor (TSS) Role Overview: The Lead Mechanical Technician (LMech) is responsible for overseeing the safe and efficient execution of planned and reactive maintenance tasks, carried out by both in-house staff and subcontractors. This is a hands-on supervisory role, requiring participation in a shift rota as directed by the Technical Services Manager. Key Responsibilities: TSS Support: Act as a deputy for the TSS when required. Emergency Response: Participate in emergency escalation procedures, including providing out-of-hours technical support. Professional Standards: Maintain the highest standards of professionalism within the team. Safety Compliance: Ensure all personnel, including contractors, follow safe working practices, utilizing Safe Systems of Work (RAMS, LOTO, etc.). Certification Maintenance: Retain current certifications and appointments as the site Authorised Person (AP) in the required disciplines. Resource Management: Allocate resources effectively to ensure timely completion of work orders in line with contractual and professional standards. Operational Duties: Client Systems: Ensure client equipment and systems operate efficiently, escalating issues as needed to mitigate risks. Work Order Prioritization: Collaborate with the DigiHub/Helpdesk and end users to prioritize and coordinate repair needs. Fault Diagnosis: Diagnose and repair technical faults within your area of expertise. Quality Control: Ensure all technical activities, including subcontractor work, comply with Engineering Standards and industry best practices. Asset Management: Perform like-for-like asset replacements and oversee minor new works as directed. Stakeholder Engagement: Build and maintain strong professional relationships with clients, subcontractors, and team members, both on-site and remotely. Training and Development: Support the ongoing training and development of team members. Cost Efficiency: Consider cost-benefit factors in all tasks performed. Sustainability: Promote sustainability practices within technical services. Reporting and Compliance: Reporting: Provide regular updates to the TSS on work order status, resource needs, and task progress. Standards Adherence: Ensure all team members comply with established Engineering Standards. Training: Complete all required training modules and achieve necessary competencies for the role. Required Qualifications and Experience: Technical Expertise: NVQ Level 3 or equivalent qualification, preferably in a mechanical discipline. Experience: Minimum of 5 years of relevant experience. Technical Skills: Proficient in practical technical skills with up-to-date knowledge of engineering standards and best practices. Independent Working: Demonstrated ability to work independently in a technical maintenance environment. Health and Safety: Proven experience adhering to health and safety standards. IT Proficiency: Skilled in Microsoft Office applications and Computerised Maintenance Management Systems (CMMS). Self-Management: Strong ability to plan and manage workloads independently, ensuring deadlines are met.
The Woodland Trust is looking for a Finance Administrator to support the administration of day-to-day operations of the Finance Team. The Role: • This role is key to ensure detailed record keeping is maintained. • You ll process expenses including foreign, staff and BACS in accordance with the policy. • You ll manage helpdesk tickets. • You ll process daily purchase invoices and bank statements. • You ll identify, develop and build effective relationships with a range of stakeholders. • You ll reconcile aged debtors/creditors reports and open items. • This role is a 12 Month fixed term contract. • This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average. The Candidate: • You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count. We are looking for candidates who have the following: • Worked within a finance function. • Experience using Microsoft Office including Excel and Word. • Knowledge of best practice and GDPR in relation to finance. • Strong communication skills with the ability to communicate and collaborate across teams. • Experience working within digital accounts systems. • Knowledge of Unit 4. • Strong time management skills with the ability to mange your own time and prioritise your work accordingly. Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible & Hybrid Working Options • Generous Annual Leave - 25 days + bank holidays (pro rata for part time) • Buy and Sell Annual Leave • Enhanced Parental Pay • Employee Assistance Programme About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats. Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application. Application Advice: For fairness we keep our candidates personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply. Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. Interviews will be held via Microsoft Teams 6th October 2025.
Sep 11, 2025
Full time
The Woodland Trust is looking for a Finance Administrator to support the administration of day-to-day operations of the Finance Team. The Role: • This role is key to ensure detailed record keeping is maintained. • You ll process expenses including foreign, staff and BACS in accordance with the policy. • You ll manage helpdesk tickets. • You ll process daily purchase invoices and bank statements. • You ll identify, develop and build effective relationships with a range of stakeholders. • You ll reconcile aged debtors/creditors reports and open items. • This role is a 12 Month fixed term contract. • This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average. The Candidate: • You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count. We are looking for candidates who have the following: • Worked within a finance function. • Experience using Microsoft Office including Excel and Word. • Knowledge of best practice and GDPR in relation to finance. • Strong communication skills with the ability to communicate and collaborate across teams. • Experience working within digital accounts systems. • Knowledge of Unit 4. • Strong time management skills with the ability to mange your own time and prioritise your work accordingly. Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer: • Enhanced Employer Pension • Life Assurance • Flexible & Hybrid Working Options • Generous Annual Leave - 25 days + bank holidays (pro rata for part time) • Buy and Sell Annual Leave • Enhanced Parental Pay • Employee Assistance Programme About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats. Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply. Please contact us to discuss any additional support or adjustments you may need to complete your application. Application Advice: For fairness we keep our candidates personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply. Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete. Interviews will be held via Microsoft Teams 6th October 2025.
First Line Support Technician Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients. Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience. Immediate start available - candidates on short notice are highly encouraged to apply. To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through technology. Due to continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you'll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What will you need? Previous experience in a First line support or service desk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Familiarity with Active Directory - password resets, user creation, and account management Basic troubleshooting skills for hardware, printers, and networking issues Excellent communication skills and a professional, customer-focused attitude Ability to prioritise tasks and manage time effectively in a busy support environment Keen to learn and progress technically, with a proactive mindset A full UK driving licence is desirable for occasional on-site support What would be desirable? Exposure to Microsoft Intune, Autopilot or Azure AD Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM) Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey
Sep 10, 2025
Full time
First Line Support Technician Excellent opportunity for a motivated First Line Support Technician to join a well-established, UK-based MSP delivering exceptional IT services to a wide range of clients. Full-time, permanent role based in Surrey, offering a competitive salary of £26,000-£30,000 depending on experience. Immediate start available - candidates on short notice are highly encouraged to apply. To apply, please email Who are the client? Our client is a trusted Managed Services Provider (MSP) based in Surrey, known for delivering dependable IT solutions and outstanding customer service. Their offerings include IT support, cloud solutions, infrastructure services, and more. They work across multiple sectors, delivering tailored support and long-term partnerships that empower business growth through technology. Due to continued expansion, they are seeking a dedicated 1st Line Support Technician to join their dynamic team. What will you be doing? As a First Line Support Technician, you'll be the first point of contact for clients, delivering efficient and friendly IT support. You'll handle incoming queries via phone, email, and ticketing system, resolving technical issues remotely and escalating when necessary. Working as part of a collaborative service desk team, you'll ensure smooth IT operations for a diverse client base while gaining exposure to a broad range of technologies in a fast-paced MSP environment. What will you need? Previous experience in a First line support or service desk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Familiarity with Active Directory - password resets, user creation, and account management Basic troubleshooting skills for hardware, printers, and networking issues Excellent communication skills and a professional, customer-focused attitude Ability to prioritise tasks and manage time effectively in a busy support environment Keen to learn and progress technically, with a proactive mindset A full UK driving licence is desirable for occasional on-site support What would be desirable? Exposure to Microsoft Intune, Autopilot or Azure AD Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM) Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply Please apply through this advert or email your CV directly to . By applying, you consent to your application being processed and submitted to the client for this vacancy only. KEY SKILLS - First Line Support, Service Desk, IT Support, Microsoft 365, Windows 10, Active Directory, Customer Service, Troubleshooting, MSP, Intune, Azure AD, CompTIA, ITIL, Technical Support, Helpdesk, Surrey
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
Sep 10, 2025
Full time
My client is a small IT consultancy in the Islington area of Central London, and they are seeking an IT Support Engineer to provide both remote & onsite customer support. This role pays £30,000 - £40,000 and offers hybrid working split between home, HQ office, and customer sites. To be considered for this IT Support Analyst position, you will have several years of experience in IT support providing 1st & 2nd line remote and onsite BAU user support and maybe some project work. The ideal candidate will have some MSP experience, although this is NOT essential. Core skills and experience will include: Windows 10 & 11 InTune, Auto Pilot & MDM Office 365 - including SharePoint administration Azure AD & Entra ID VPN's & network switches, routers & firewalls This role is a hybrid role, split between the office in Central London (Angel Islington area), working from home, and occasional visits to client offices in London. My client is a small but busy and successful MSP going through continued growth and expansion. This position operates on 2 alternating weekly shifts of 8.00am to 5.00pm and 9.00am to 6.00pm, Monday to Friday, with occasional (and paid) out of hours overtime. If you are a confident & outgoing individual with a passion for IT and a desire to learn more and progress your career please send me your CV immediately. This role pays £30,000 - £40,000 + overtime, bonus, 25 days holiday and company pension. This role would suit an IT professional with a few years of experience providing IT support as an IT Support Analyst, a Service Desk Engineer, a Helpdesk Analyst, or an IT Support Engineer.
IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months.So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - upto £40k DOE Performance related pay and bonus Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Sep 10, 2025
Full time
IT Helpdesk Technician We are working with an established very employee focused client, who are looking to invest in the future of their IT team.It is a big step for them as they are looking for their future IT Manager - all going well, this would happen in the next 12 months.So, we are looking for someone who has not only IT experience at 1st/2nd line, but also the want to progress into a manager role, learn from an extremely experienced Head of IT, be invested in and grow personally and professionally. What's in it for you: 1st Line - £27-30k DOE / 2nd Line - upto £40k DOE Performance related pay and bonus Christmas bonus Performance Development Reviews Paid learning and development Income Protection scheme Free parking Friendly team culture & regular socials Long-service awards Staff and retailer discount What you need: Experience in IT - through work, study of personal projects 1-2 years' experience in an IT support role or relevant educational background A proactive, organised approach to problem-solving Full UK driving licence and own transport due to office location(s) If you're looking for a genuinely supportive environment to grow your IT career, we'd love to hear from you. NB: Consideration can only be given to candidates living within a 30 minute driveable commute from Redhill due to office location(s). Refer a friend and you will receive a retail voucher of your choice up to the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy, which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of the business Ensure incident information is recorded accurately and in a timely manner Ensure jobsheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Job Requirements Excellent customer communication skills Can work on own intuitive. Good written skills on job reporting and documentation. What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
Sep 10, 2025
Full time
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain suitable customer infrastructure / service documentation Assist with the planning of internal and customer project work Accountable for the change control process and the upkeep of digital records Ensure that each service incident or installation is tested as per the client's sign off process and that this information is stored correctly Assist in the training and development of service helpdesk staff and field engineers Work under own initiatives as part of the service team to ensure high quality support to clients Undertake tasks identified by service helpdesk, service team leader or technical manager Undertake any other duties as required, which are deemed necessary to satisfy the needs of the business Ensure incident information is recorded accurately and in a timely manner Ensure jobsheets are accurate and completed daily Keep appraised of new and emerging technologies Seek and highlight additional opportunities whilst reviewing customers infrastructures Suggest improvements for the on-going development of the service department Job Requirements Excellent customer communication skills Can work on own intuitive. Good written skills on job reporting and documentation. What we offer Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) Flexible Work Shift Patterns - Between 7am and 7pm Salary £30,000 - £35,000 Depending on experience Location - close to the centre of Northampton with a modern, up to date living space Culture - Social events, Supportive, Fun, Hard working o Perks - Incentives (holidays, vouchers, lunches, spot prizes) Top of the range technology in office and for home working (laptops, screens, etc) Subsidised health care/medical benefits Annual Leave - 25-30 days plus B.H's optional 2 weeks unpaid. Increases with time spent Progression Plan - training & mentor programme. Experience Minimum 2 years' experience in a role of supporting servers, networks, printers, PC's and applications. Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS's, printers etc Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
Hyper-V Systems Engineer - £45,000 - £55,000 FULLY ONSITE - TAMWORTH nr Birmingham MUST have Intune, Microsoft Defender, Veeam, and Hyper-V experience Hyper-V Systems Engineer - £45,000 - £55,000 ONSITE - TAMWORTH nr Birmingham Job Description: My client is a long-established, highly-successful retail/manufacturing company that is growing through both acquisition and organically, and they offer really interesting, challenging work as well as career progression. Fully onsite position in Tamworth at my client's HQ, paying up to £55k and you MUST have in-depth experience of things like Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position.We seek a skilled Hyper-V Systems Engineer with significant experience in virtualisation. Microsoft Windows Server, Active Directory, MS Azure, Exchange Online/O365 configuration & troubleshooting. Having working experience with Dell/EMC SANs, SonicWall and networks monitoring and configuration. In this role, you will be responsible for the network's day-to-day administration, support, and troubleshooting in a dynamic, high-volume environment with multiple configurations. You must have experience planning and installing new software or upgrades and resolving problems remotely and on-site. Your expertise in cloud-based solutions and virtualisation technologies will be critical in this role, as will your ability to work with complex solutions and coordinate activities with other technical personnel as appropriate. Key Responsibilities: Configure and manage MS Windows domain and Hyper-V virtualization environments. Develop and maintain Standard Operating Procedures for Windows virtualisation environment, Active Directory, and Windows Server administration. Diagnose and troubleshoot problems with virtualisation environment, including Microsoft and Linux operating systems. Evaluate products and upgrades for appropriateness, oversee and implement system upgrade strategies. Maintain Dell server environment across multiple locations. Provide 3rd Level support to Helpdesk engineers. Lead design, implementation, and maintenance of complex solutions, coordinating activities with other technical personnel as appropriate. Knowledge and Skills Required: Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position Significant experience in designing, implementing, and managing MS Windows and Hyper-V environments, including Dell EMC SAN MCSE certification / CCNA certification / Security certification an advantage IT Security Protocols Mastery, expert in deploying IT security protocols, managing cybersecurity measures, and ensuring robust network defence strategies. Security Compliance Acumen, proficient in IT security compliance, with a strong grasp of risk management and adherence to global cybersecurity regulations. Effective project management experience. Knowledge and working experience with Active Directory. DR/BCP experience Expertise in network data centre environments. Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration skills (MS SQL, MySQL) Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. Ability to adapt to handle competing work demands and work flexible hours. Excellent verbal and written communication skills and ability to communicate technical issues to non-technical audiences. Some travel for installation or upgrades will be required. IND123
Sep 10, 2025
Full time
Hyper-V Systems Engineer - £45,000 - £55,000 FULLY ONSITE - TAMWORTH nr Birmingham MUST have Intune, Microsoft Defender, Veeam, and Hyper-V experience Hyper-V Systems Engineer - £45,000 - £55,000 ONSITE - TAMWORTH nr Birmingham Job Description: My client is a long-established, highly-successful retail/manufacturing company that is growing through both acquisition and organically, and they offer really interesting, challenging work as well as career progression. Fully onsite position in Tamworth at my client's HQ, paying up to £55k and you MUST have in-depth experience of things like Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position.We seek a skilled Hyper-V Systems Engineer with significant experience in virtualisation. Microsoft Windows Server, Active Directory, MS Azure, Exchange Online/O365 configuration & troubleshooting. Having working experience with Dell/EMC SANs, SonicWall and networks monitoring and configuration. In this role, you will be responsible for the network's day-to-day administration, support, and troubleshooting in a dynamic, high-volume environment with multiple configurations. You must have experience planning and installing new software or upgrades and resolving problems remotely and on-site. Your expertise in cloud-based solutions and virtualisation technologies will be critical in this role, as will your ability to work with complex solutions and coordinate activities with other technical personnel as appropriate. Key Responsibilities: Configure and manage MS Windows domain and Hyper-V virtualization environments. Develop and maintain Standard Operating Procedures for Windows virtualisation environment, Active Directory, and Windows Server administration. Diagnose and troubleshoot problems with virtualisation environment, including Microsoft and Linux operating systems. Evaluate products and upgrades for appropriateness, oversee and implement system upgrade strategies. Maintain Dell server environment across multiple locations. Provide 3rd Level support to Helpdesk engineers. Lead design, implementation, and maintenance of complex solutions, coordinating activities with other technical personnel as appropriate. Knowledge and Skills Required: Intune, Microsoft Defender, Veeam, and Hyper-V - ALL of which are vital to this position Significant experience in designing, implementing, and managing MS Windows and Hyper-V environments, including Dell EMC SAN MCSE certification / CCNA certification / Security certification an advantage IT Security Protocols Mastery, expert in deploying IT security protocols, managing cybersecurity measures, and ensuring robust network defence strategies. Security Compliance Acumen, proficient in IT security compliance, with a strong grasp of risk management and adherence to global cybersecurity regulations. Effective project management experience. Knowledge and working experience with Active Directory. DR/BCP experience Expertise in network data centre environments. Excellent PowerShell scripting and automation skills to automate repetitive tasks and build small to medium-complexity automated solutions. Database Administration skills (MS SQL, MySQL) Strong organisational, troubleshooting, decision-making, and analytical skills. Ability to work with limited supervision, self-starter, and strong time management skills. Ability to adapt to handle competing work demands and work flexible hours. Excellent verbal and written communication skills and ability to communicate technical issues to non-technical audiences. Some travel for installation or upgrades will be required. IND123
