Income Collection and Dispute Resolution Officer, North London / Hertfordshire area Pay rate to £23.78 per hour Contract role, Local Government Housing You will need: Experience in the recovery of all service charge income. Experience of dealing with Leaseholders and a basic understanding of Leasehold Law. Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary. Purpose of role: To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures. Submit cases to HMCS for on line Judgement and monitor progress accordingly. Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary. Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary. Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable. Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts. Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary. This is a contract role, and you will need to have experience in a similar role in a Local Authority setting Please get in touch for more information. This is an agency post and Vitalis can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Sep 16, 2025
Full time
Income Collection and Dispute Resolution Officer, North London / Hertfordshire area Pay rate to £23.78 per hour Contract role, Local Government Housing You will need: Experience in the recovery of all service charge income. Experience of dealing with Leaseholders and a basic understanding of Leasehold Law. Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary. Purpose of role: To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures. Submit cases to HMCS for on line Judgement and monitor progress accordingly. Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary. Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary. Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable. Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts. Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary. This is a contract role, and you will need to have experience in a similar role in a Local Authority setting Please get in touch for more information. This is an agency post and Vitalis can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn't the role for you, contact us about other roles.
Sales Representative (Modular) Houston, Texas $75,000 - $90,000 Basic + Uncapped Commission + Benefits + Career Progression Are you a driven Sales Professional with experience in manufacturing or modular construction, looking to step into a role where you can work directly with senior leadership and fast-track your career? This is an exciting opportunity to join a rapidly growing business with national expansion plans, major investment, and a strong pipeline of projects. You will play a pivotal role in driving new business, building strong client relationships, and converting high-value leads into long-term accounts. Working closely with C-suite executives, you'll gain exposure to strategic decision-making while directly impacting the company's commercial growth. In this role, you'll be focused on generating and converting new business opportunities within the construction and manufacturing sectors. You'll present tailored solutions, support high-value negotiations, and manage deals from initial contact through to close. With strong backing from an experienced internal team, you'll be given the autonomy to grow your territory and the support to progress quickly into senior sales leadership. Why Join: Work directly with C-suite executives and gain high-level exposure Join an ambitious company with projects across the U.S. Competitive base salary with uncapped commission potential Clear progression opportunities The Role: Generate new business and convert leads into long-term accounts Build and manage relationships with key clients Manage the sales process from first contact through to close Collaborate with senior leadership on sales strategies and high-value deals Report on sales pipeline activity and performance metrics The Person: Proven track record in sales, business development, or account management Experience in manufacturing, modular construction, or related sectors Strong relationship-building and closing skills Ambitious, driven, and motivated by progression opportunities To apply for this role or to be considered for further positions, please click "Apply Now" or contact Sam Mount at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are those of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the USA. Candidates who do not have this right or permit, or are pending an application, should not apply as your details will not be processed.
Sep 16, 2025
Full time
Sales Representative (Modular) Houston, Texas $75,000 - $90,000 Basic + Uncapped Commission + Benefits + Career Progression Are you a driven Sales Professional with experience in manufacturing or modular construction, looking to step into a role where you can work directly with senior leadership and fast-track your career? This is an exciting opportunity to join a rapidly growing business with national expansion plans, major investment, and a strong pipeline of projects. You will play a pivotal role in driving new business, building strong client relationships, and converting high-value leads into long-term accounts. Working closely with C-suite executives, you'll gain exposure to strategic decision-making while directly impacting the company's commercial growth. In this role, you'll be focused on generating and converting new business opportunities within the construction and manufacturing sectors. You'll present tailored solutions, support high-value negotiations, and manage deals from initial contact through to close. With strong backing from an experienced internal team, you'll be given the autonomy to grow your territory and the support to progress quickly into senior sales leadership. Why Join: Work directly with C-suite executives and gain high-level exposure Join an ambitious company with projects across the U.S. Competitive base salary with uncapped commission potential Clear progression opportunities The Role: Generate new business and convert leads into long-term accounts Build and manage relationships with key clients Manage the sales process from first contact through to close Collaborate with senior leadership on sales strategies and high-value deals Report on sales pipeline activity and performance metrics The Person: Proven track record in sales, business development, or account management Experience in manufacturing, modular construction, or related sectors Strong relationship-building and closing skills Ambitious, driven, and motivated by progression opportunities To apply for this role or to be considered for further positions, please click "Apply Now" or contact Sam Mount at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are those of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from candidates who have a valid legal permit or right to work in the USA. Candidates who do not have this right or permit, or are pending an application, should not apply as your details will not be processed.
Technical Sales Executive (OEM) Salary; Competitive apply for more info Location: Hailsham Are you looking for the next step in your career? Could you be the right person to fill one of our positions? We are now recruiting for Technical Sales Executive , you will support our end-user customers and our representatives, understanding their needs, identifying solutions and providing technical support. The majority of this support will be delivered remotely using MS teams and other digital methods. Job Purpose The main purpose of this role will be: Identifying, qualifying and converting new potential OEM s. Managing requirements and expectations of existing OEM s. Developing strong relationships, building business opportunities and working with the other members of the sales team The role includes international travel supporting distributors/conferences (approximately 1 week in 8). Key Accountabilities: In addition to this as our Technical Sales Executive you will be responsible for: Desktop research identifying new potential OEM s, harvesting contacts and making presentations through TEAMS video. Product Management: Receiving and interpreting the voice of the customer and conducting competitive analysis Sales Promotion: Creating and supporting webinars, virtual conferences, real conferences and preparing presentations and content for social media channels Converting opportunities and providing business growth via TEAMS calls and direct customer visits. Networking: Identifying and qualifying additional OEM through conference activity. Essential Skills & Experience: In order to be successful in this role you must have / be: Minimum of 3 years' experience in a technical role with customer interaction. Valid passport as overseas travel will form part of this role. Full driver s licence Fluent English is required, other languages are desirable. Experience/confidence in delivering technical presentations explaining products and services. Desirable Skills & Experience: The skills and experience we would like the employee in this role to have are: Practical experience in the field of scientific equipment or other technical equipment. Any additional language skills should be highlighted Qualifications: Required Qualifications: Bachelors in Science, Mechanical Engineering or relevant professional experience Personal Qualities/Attributes: We require the following personal qualities/attributes: High energy and commercial drive Outgoing energetic personality Results orientated Well organised and structured Practical experience with technical or scientific equipment If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV for consideration in the first instance. TPA are a specialist recruitment agency recruiting on behalf of our client. If you think you are a close fit for this position, please apply and we will also register you for any upcoming positions that may be suitable.
Sep 15, 2025
Full time
Technical Sales Executive (OEM) Salary; Competitive apply for more info Location: Hailsham Are you looking for the next step in your career? Could you be the right person to fill one of our positions? We are now recruiting for Technical Sales Executive , you will support our end-user customers and our representatives, understanding their needs, identifying solutions and providing technical support. The majority of this support will be delivered remotely using MS teams and other digital methods. Job Purpose The main purpose of this role will be: Identifying, qualifying and converting new potential OEM s. Managing requirements and expectations of existing OEM s. Developing strong relationships, building business opportunities and working with the other members of the sales team The role includes international travel supporting distributors/conferences (approximately 1 week in 8). Key Accountabilities: In addition to this as our Technical Sales Executive you will be responsible for: Desktop research identifying new potential OEM s, harvesting contacts and making presentations through TEAMS video. Product Management: Receiving and interpreting the voice of the customer and conducting competitive analysis Sales Promotion: Creating and supporting webinars, virtual conferences, real conferences and preparing presentations and content for social media channels Converting opportunities and providing business growth via TEAMS calls and direct customer visits. Networking: Identifying and qualifying additional OEM through conference activity. Essential Skills & Experience: In order to be successful in this role you must have / be: Minimum of 3 years' experience in a technical role with customer interaction. Valid passport as overseas travel will form part of this role. Full driver s licence Fluent English is required, other languages are desirable. Experience/confidence in delivering technical presentations explaining products and services. Desirable Skills & Experience: The skills and experience we would like the employee in this role to have are: Practical experience in the field of scientific equipment or other technical equipment. Any additional language skills should be highlighted Qualifications: Required Qualifications: Bachelors in Science, Mechanical Engineering or relevant professional experience Personal Qualities/Attributes: We require the following personal qualities/attributes: High energy and commercial drive Outgoing energetic personality Results orientated Well organised and structured Practical experience with technical or scientific equipment If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV for consideration in the first instance. TPA are a specialist recruitment agency recruiting on behalf of our client. If you think you are a close fit for this position, please apply and we will also register you for any upcoming positions that may be suitable.
Business Development Representative / Sales Development Executive Are you a highly motivated and money-driven individual looking to launch or advance your career in sales? Join a leading telecommunications company in Manchester as a Business Development Representative (BDR) or Sales Development Executive (SDE). We're looking for passionate individuals to join our growing team and help us capitalize on the booming telecom industry. Why Comms? The telecommunications industry is experiencing unprecedented growth, driven by remote work trends and the expansion of the 5G network. This makes it an ideal sector for new business development professionals. This role offers an exceptional opportunity to either start your sales career or leverage your existing experience in a dynamic and thriving market. You'll be part of a successful and collaborative sales team, benefiting from a supportive office culture and a strong focus on professional development. We offer a comprehensive induction and ongoing training, with a clear career path to help you grow within the company. The Role As a BDR, your main goal is to generate qualified leads for an assigned Account Executive. You'll work with a target list of contacts and be responsible for setting up sales-qualified appointments, with a monthly target of 4 leads. With a fully uncapped commission structure, top performers have the potential to earn significantly more than the on-target earnings of 42,160. You'll be partnered with an Account Executive from a major, "household name" vendor in the contact center and unified communications space. This is not a direct sales role in the first year, but a fantastic opportunity to gain invaluable insight into consultative sales by working closely with experienced professionals. We're expanding our team from two to six BDRs, and the top performer will have the opportunity to advance to a Team Manager position, offering a clear path for career progression. Key Responsibilities & Skills Lead Generation: Provide qualified sales leads and appointments for your assigned Account Executive. Professionalism: Engage with key contacts at companies with 200 to 2,000 employees. Industry Knowledge: Continuously learn about our products in the telecommunications and unified communications industry. Performance: Meet and exceed sales KPIs and targets. What We're Looking For Motivation: Genuinely interested in building a career in sales and highly money-motivated. Communication: Strong interpersonal and communication skills to build rapport with clients over the phone and email. Results-Oriented: A proven track record of meeting or exceeding sales targets is a plus. Experience (Not Essential): Previous experience in business-to-business (B2B) telesales, the telecom industry (e.g., a telecom reseller or IT MSP), or outbound calling is beneficial but not essential. We value a proactive and self-motivated approach to identifying new opportunities. Tech Savvy: Familiarity with CRM systems and Microsoft Office Suite. Location: Manchester, UK Salary: 28,000 basic salary + uncapped commission (OTE 42,160) If you're ready to start a rewarding career in a high-growth industry, apply today!
Sep 15, 2025
Full time
Business Development Representative / Sales Development Executive Are you a highly motivated and money-driven individual looking to launch or advance your career in sales? Join a leading telecommunications company in Manchester as a Business Development Representative (BDR) or Sales Development Executive (SDE). We're looking for passionate individuals to join our growing team and help us capitalize on the booming telecom industry. Why Comms? The telecommunications industry is experiencing unprecedented growth, driven by remote work trends and the expansion of the 5G network. This makes it an ideal sector for new business development professionals. This role offers an exceptional opportunity to either start your sales career or leverage your existing experience in a dynamic and thriving market. You'll be part of a successful and collaborative sales team, benefiting from a supportive office culture and a strong focus on professional development. We offer a comprehensive induction and ongoing training, with a clear career path to help you grow within the company. The Role As a BDR, your main goal is to generate qualified leads for an assigned Account Executive. You'll work with a target list of contacts and be responsible for setting up sales-qualified appointments, with a monthly target of 4 leads. With a fully uncapped commission structure, top performers have the potential to earn significantly more than the on-target earnings of 42,160. You'll be partnered with an Account Executive from a major, "household name" vendor in the contact center and unified communications space. This is not a direct sales role in the first year, but a fantastic opportunity to gain invaluable insight into consultative sales by working closely with experienced professionals. We're expanding our team from two to six BDRs, and the top performer will have the opportunity to advance to a Team Manager position, offering a clear path for career progression. Key Responsibilities & Skills Lead Generation: Provide qualified sales leads and appointments for your assigned Account Executive. Professionalism: Engage with key contacts at companies with 200 to 2,000 employees. Industry Knowledge: Continuously learn about our products in the telecommunications and unified communications industry. Performance: Meet and exceed sales KPIs and targets. What We're Looking For Motivation: Genuinely interested in building a career in sales and highly money-motivated. Communication: Strong interpersonal and communication skills to build rapport with clients over the phone and email. Results-Oriented: A proven track record of meeting or exceeding sales targets is a plus. Experience (Not Essential): Previous experience in business-to-business (B2B) telesales, the telecom industry (e.g., a telecom reseller or IT MSP), or outbound calling is beneficial but not essential. We value a proactive and self-motivated approach to identifying new opportunities. Tech Savvy: Familiarity with CRM systems and Microsoft Office Suite. Location: Manchester, UK Salary: 28,000 basic salary + uncapped commission (OTE 42,160) If you're ready to start a rewarding career in a high-growth industry, apply today!
Company Profile: The company is a leading manufacturer of sustainable packaging solutions to the industrial and consumer, healthcare markets. Title: Production Manager Salary: Up to £60,000 Purpose of job: The Production Manager leads the Rigid Paper manufacturing function, managing their team, and driving it to deliver World Class results in term of Safety, Quality, Cost, Delivery and Team Morale. The Production Manager is responsible for: Meeting or exceeding the targets set by the Plant Manager and aligned with the business needs, ensuring production requirements and deadlines are achieved with excellent quality and service, safely • Creating and implementing a manufacturing improvement plan and new processes to drive the business results forward, working cross functionally (Engineering, Warehouse, CI,) • Coaching and developing their team to enable them to contribute to their full potential, thereby improving overall plant results To do this the Production Manager will: Ensure that the equipment and resources are utilised effectively (manage and optimise labour requirements, maximise production capability) • Analyse thoroughly production data, identify losses, root cause them with the help of the teams, ensure fix, document it in a standard and train it to the teams • Lead and coach root cause problem solving • Effectively communicate priorities to the teams and escalate issues within their area of ownership Qualifications: Required: Production Manager experience with proof of excellent results delivered Minimum of five years of experience in a TPM/technical, manufacturing environment Lean Six Sigma Green Belt or higher Desirable: Bachelor in engineer related subject (Mechanical, Electrical, Automation) Key Accountabilities: General: Delivering operational targets (Safety, Quality, Cost, Delivery, Moral) across the plant Ensure professional behaviour, and high shop floor appearance standards at all times. Always be aware of what the shop floor results are, what the priority work is, what the future priorities are and how they are to be achieved. Make sure the team is similarly informed Have a strong knowledge of technical aspects of lines, quality, safety, planning, reliability, and schedule adherence systems so that you can lead these activities from a position of authority Be personally proactive (and develop team members to do the same) in looking for and executing improvements, anticipating, and fixing problems before they occur Driving their team development and engagement to enable them to fix any problems themselves without recourse to a manager (self-sufficient teams) Handle emergencies that might occur (e.g. fire) Manage the performance of the Shift Leaders Form effective working relationships with cross functional teams Safety: Support team to deliver safety target, role model Safety Ensure that self and team follow safety rules policies, procedures, and work in a safe manner Ensure work environment is kept clean and tidy by the teams at all time Control line pre-checks have been carried on each line and ensure any issue is addressed Carry engages conversations with colleagues as per targets Ensure safety contacts and any other safety information are shared with the teams Ensure all near misses are reported in a timely manner Ensure near miss investigations are complete within 24h & support root cause analysis / fix Ensure all safety hazards are identified, recorded in defect list, and eliminated Ensure all safety actions are completed in a timely manner Report any safety concern to Plant Manager and Safety Coordinator Quality: Ensure good quality of products manufactured according to specifications and meeting all legal requirements (It is expected that the Production Manager will be able to make decisions on the quality of work produced in the absence of Quality representatives) Support investigation of QA complaints (Internal / Customer) Ensure QA complaints are answered in a timely manner Ensure the team quality training is up to date Ensure all paperwork is filled in by the teams properly Ensure line clearances are carried as per standard Ensure teams follow reject procedure when required Ensure rejected product is reworked within 30 days Ensure quality actions are implemented quickly to eliminate reoccurrence of quality issues Ensure GMP / Hygiene standards are met in production Support site management team on visits and audits BRC, BSI etc. Report any quality concern to Quality team / Plant Manager Take part in internal audit programme Take part in internal Quality reviews Service: Define long term run rates based on past performance and improvement plan Develop long term plan (monthly rota) in partnership with planning to ensure optimal use of lines and people Ensure the lines run to schedule Review planning / line priorities daily / weekly with the planner Take part in weekly commitment meeting to align on next 3 weeks production Ensure requests for planned downtime linked to production activities (trials, maintenance, training ) are shared with planning Identify gaps in run rates, change-over times, cleaning times in schedule, align changes with planning department for realistic production schedules Performance / Costs: Define and monitor KPIs for manufacturing Define manufacturing roadmap and ensure delivery (CI, project, etc.) Deliver quality products output at or above run rate targets, safely Escalate major issues to support departments: engineering / CI/ QA / safety teams Ensure all changeovers / line clearance are carried within targeted time Ensure appropriate material supply to the lines, escalate issues to warehouse when needed Ensure accurate booking of materials and finish products Analyse all lines downtime, root cause, action, and proposed root cause fix Ensure line defects are recorded in defect list to drive continuous improvement and prevent breakdown Be able to explain any gap versus target in all lines KPIs Analyse lines performance data and develop a plan to fix top issues impacting SQDCM Ensure waste is tracked accurately and any gap vs target to be explained and corrective actions to be implemented Identify profit margin enhancing opportunities, develop business benefit scenarios and through effective utilisation of CI processes implement improvement projects Ensure all Cleaning Inspection Lubrication / TPM tasks are carried as per schedule Identify and run continuous improvement projects with the teams to deliver process improvements on waste / efficiencies / bottleneck, to meet future targets agreed with Plant Manager. Push for manufacturing standards creation whenever knowledge is gained Organisation: Lead the team in our continuous improvement journey Ensure thorough preparation of the morning meeting by the production and engineering team: every loss, every stop, every speed reduction must be analysed in the form of problem root cause action and will be solved using SPS tools Deliver manufacturing results and action plan in cross functional morning meeting Analysis of line data (Efficiency, Stops, Quality and Safety) Manage vacation and sickness of Shift Leaders Long term Crewing requirements Conduct disciplinaries where required Work with Process Engineers to produce technical action plans to define and conduct projects Team Development: You must fully understand the plant vision and be capable of rolling it down to your teams in a more simplistic way so that every team member is clear on their role and their contribution to the business Communicate effectively any announcement impacting production / results Set objectives for Shift Leaders and support objectives setting to team leaders and equipment owners Develop team training plan and skill matrix to support production results delivery Ensure team are trained to the correct level of skills (identify gaps and ensure training delivery) Ensure team is trained to all Safety / Quality / Operations standards as per requirements Manage team performance and effectiveness Carry monthly 1:2:1 with Shift Leaders Assist Shift Leaders in yearly performance review of Team Leaders Individual success is measured against the following: Manufacturing efficiencies, Schedule Adherence, Cost, Quality, Safety, and Development; targets to be aligned with the Plant Manager Skills & Competences: Leadership Ownership: drive for results, sense of urgency, can-do and positive attitude Integrity and trust Passion for winning Strong people management skills - including a strong ability to coach mentor and develop managers, operations staff, and Process Engineers Planning / team organisation / direction setting Initiative and action orientated mindset Self-motivation and ability to motivate people Pro-active thinker with the ability to problem solve in area of operation Advanced Problem solving (8D, UPS, A3 ) . click apply for full job details
Sep 15, 2025
Full time
Company Profile: The company is a leading manufacturer of sustainable packaging solutions to the industrial and consumer, healthcare markets. Title: Production Manager Salary: Up to £60,000 Purpose of job: The Production Manager leads the Rigid Paper manufacturing function, managing their team, and driving it to deliver World Class results in term of Safety, Quality, Cost, Delivery and Team Morale. The Production Manager is responsible for: Meeting or exceeding the targets set by the Plant Manager and aligned with the business needs, ensuring production requirements and deadlines are achieved with excellent quality and service, safely • Creating and implementing a manufacturing improvement plan and new processes to drive the business results forward, working cross functionally (Engineering, Warehouse, CI,) • Coaching and developing their team to enable them to contribute to their full potential, thereby improving overall plant results To do this the Production Manager will: Ensure that the equipment and resources are utilised effectively (manage and optimise labour requirements, maximise production capability) • Analyse thoroughly production data, identify losses, root cause them with the help of the teams, ensure fix, document it in a standard and train it to the teams • Lead and coach root cause problem solving • Effectively communicate priorities to the teams and escalate issues within their area of ownership Qualifications: Required: Production Manager experience with proof of excellent results delivered Minimum of five years of experience in a TPM/technical, manufacturing environment Lean Six Sigma Green Belt or higher Desirable: Bachelor in engineer related subject (Mechanical, Electrical, Automation) Key Accountabilities: General: Delivering operational targets (Safety, Quality, Cost, Delivery, Moral) across the plant Ensure professional behaviour, and high shop floor appearance standards at all times. Always be aware of what the shop floor results are, what the priority work is, what the future priorities are and how they are to be achieved. Make sure the team is similarly informed Have a strong knowledge of technical aspects of lines, quality, safety, planning, reliability, and schedule adherence systems so that you can lead these activities from a position of authority Be personally proactive (and develop team members to do the same) in looking for and executing improvements, anticipating, and fixing problems before they occur Driving their team development and engagement to enable them to fix any problems themselves without recourse to a manager (self-sufficient teams) Handle emergencies that might occur (e.g. fire) Manage the performance of the Shift Leaders Form effective working relationships with cross functional teams Safety: Support team to deliver safety target, role model Safety Ensure that self and team follow safety rules policies, procedures, and work in a safe manner Ensure work environment is kept clean and tidy by the teams at all time Control line pre-checks have been carried on each line and ensure any issue is addressed Carry engages conversations with colleagues as per targets Ensure safety contacts and any other safety information are shared with the teams Ensure all near misses are reported in a timely manner Ensure near miss investigations are complete within 24h & support root cause analysis / fix Ensure all safety hazards are identified, recorded in defect list, and eliminated Ensure all safety actions are completed in a timely manner Report any safety concern to Plant Manager and Safety Coordinator Quality: Ensure good quality of products manufactured according to specifications and meeting all legal requirements (It is expected that the Production Manager will be able to make decisions on the quality of work produced in the absence of Quality representatives) Support investigation of QA complaints (Internal / Customer) Ensure QA complaints are answered in a timely manner Ensure the team quality training is up to date Ensure all paperwork is filled in by the teams properly Ensure line clearances are carried as per standard Ensure teams follow reject procedure when required Ensure rejected product is reworked within 30 days Ensure quality actions are implemented quickly to eliminate reoccurrence of quality issues Ensure GMP / Hygiene standards are met in production Support site management team on visits and audits BRC, BSI etc. Report any quality concern to Quality team / Plant Manager Take part in internal audit programme Take part in internal Quality reviews Service: Define long term run rates based on past performance and improvement plan Develop long term plan (monthly rota) in partnership with planning to ensure optimal use of lines and people Ensure the lines run to schedule Review planning / line priorities daily / weekly with the planner Take part in weekly commitment meeting to align on next 3 weeks production Ensure requests for planned downtime linked to production activities (trials, maintenance, training ) are shared with planning Identify gaps in run rates, change-over times, cleaning times in schedule, align changes with planning department for realistic production schedules Performance / Costs: Define and monitor KPIs for manufacturing Define manufacturing roadmap and ensure delivery (CI, project, etc.) Deliver quality products output at or above run rate targets, safely Escalate major issues to support departments: engineering / CI/ QA / safety teams Ensure all changeovers / line clearance are carried within targeted time Ensure appropriate material supply to the lines, escalate issues to warehouse when needed Ensure accurate booking of materials and finish products Analyse all lines downtime, root cause, action, and proposed root cause fix Ensure line defects are recorded in defect list to drive continuous improvement and prevent breakdown Be able to explain any gap versus target in all lines KPIs Analyse lines performance data and develop a plan to fix top issues impacting SQDCM Ensure waste is tracked accurately and any gap vs target to be explained and corrective actions to be implemented Identify profit margin enhancing opportunities, develop business benefit scenarios and through effective utilisation of CI processes implement improvement projects Ensure all Cleaning Inspection Lubrication / TPM tasks are carried as per schedule Identify and run continuous improvement projects with the teams to deliver process improvements on waste / efficiencies / bottleneck, to meet future targets agreed with Plant Manager. Push for manufacturing standards creation whenever knowledge is gained Organisation: Lead the team in our continuous improvement journey Ensure thorough preparation of the morning meeting by the production and engineering team: every loss, every stop, every speed reduction must be analysed in the form of problem root cause action and will be solved using SPS tools Deliver manufacturing results and action plan in cross functional morning meeting Analysis of line data (Efficiency, Stops, Quality and Safety) Manage vacation and sickness of Shift Leaders Long term Crewing requirements Conduct disciplinaries where required Work with Process Engineers to produce technical action plans to define and conduct projects Team Development: You must fully understand the plant vision and be capable of rolling it down to your teams in a more simplistic way so that every team member is clear on their role and their contribution to the business Communicate effectively any announcement impacting production / results Set objectives for Shift Leaders and support objectives setting to team leaders and equipment owners Develop team training plan and skill matrix to support production results delivery Ensure team are trained to the correct level of skills (identify gaps and ensure training delivery) Ensure team is trained to all Safety / Quality / Operations standards as per requirements Manage team performance and effectiveness Carry monthly 1:2:1 with Shift Leaders Assist Shift Leaders in yearly performance review of Team Leaders Individual success is measured against the following: Manufacturing efficiencies, Schedule Adherence, Cost, Quality, Safety, and Development; targets to be aligned with the Plant Manager Skills & Competences: Leadership Ownership: drive for results, sense of urgency, can-do and positive attitude Integrity and trust Passion for winning Strong people management skills - including a strong ability to coach mentor and develop managers, operations staff, and Process Engineers Planning / team organisation / direction setting Initiative and action orientated mindset Self-motivation and ability to motivate people Pro-active thinker with the ability to problem solve in area of operation Advanced Problem solving (8D, UPS, A3 ) . click apply for full job details
Client Interface Director / Key Account Director London Permanent Competitive + Flexible Benefits Summary Freedom Group are looking for a Client Interface Director to join the business in an integral role in delivering major projects. We are looking for someone with experience across large scale construction projects who understands the client's perspective and can be the conduit between them and our site delivery team to ensure projects are delivered as smoothly as possible. Some of the key deliverables in this role will include: Accountable for ensuring NGB and Freedoms commitments are met. Identify all key client representatives. Developing and implementing project communication plan. Identify project roles & responsibilities to ensure effective communication is achieved. Develop project wide process. Lead on all client escalation matters. Develop project insights & performance metrics. As part of the client initiation phase the Client Interface Director will develop the communication strategy by defining clear channels and frequencies of communication Establish protocols for regular updates, feedback collection, and issue resolution. What we're looking for : Large construction project experience. Previous senior leadership role - Project Director / Senior Project Manager experience Client representative, Communication Manager, Supply-chain Management The candidate should have - outcome thinking, teamwork & collaboration, learning & sharing professional and technical excellence. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Salary Sacrifice EV Car Scheme 25 days holiday Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Sep 15, 2025
Full time
Client Interface Director / Key Account Director London Permanent Competitive + Flexible Benefits Summary Freedom Group are looking for a Client Interface Director to join the business in an integral role in delivering major projects. We are looking for someone with experience across large scale construction projects who understands the client's perspective and can be the conduit between them and our site delivery team to ensure projects are delivered as smoothly as possible. Some of the key deliverables in this role will include: Accountable for ensuring NGB and Freedoms commitments are met. Identify all key client representatives. Developing and implementing project communication plan. Identify project roles & responsibilities to ensure effective communication is achieved. Develop project wide process. Lead on all client escalation matters. Develop project insights & performance metrics. As part of the client initiation phase the Client Interface Director will develop the communication strategy by defining clear channels and frequencies of communication Establish protocols for regular updates, feedback collection, and issue resolution. What we're looking for : Large construction project experience. Previous senior leadership role - Project Director / Senior Project Manager experience Client representative, Communication Manager, Supply-chain Management The candidate should have - outcome thinking, teamwork & collaboration, learning & sharing professional and technical excellence. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Pension with a leading provider and up to 8% employer contribution Salary Sacrifice EV Car Scheme 25 days holiday Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Sep 13, 2025
Full time
Job Title: Customer Service Representative Location: Glasgow Department: IMS - Motor Business Area: Product Working Time: Full-Time Start date: 6th October Salary: 23,600 to 26,000 depending on experience Hours: Full time, 36 hours per week The Opportunity We're looking for a Customer Service Representative to join our General Insurance team in Glasgow. You'll handle inbound calls from customers with motor and home insurance policies, assisting with queries, policy changes, renewals, and retentions. The role also involves guiding customers through our digital services, supporting vulnerable customers, and handling complaints professionally. This is a fast-paced role where your communication skills, adaptability, and focus on customer experience will be key. What You'll Do Deliver outstanding customer service and resolve queries efficiently. Handle high volumes of inbound calls, with some outbound activity. Support customers with policy changes, renewals, and new sales opportunities. Educate customers on products and services to encourage retention and growth. Provide tailored solutions, particularly for vulnerable customers. Accurately log interactions and outcomes in internal systems. What You'll Need A passion for excellent customer service. Previous call centre or customer service experience (retail, hospitality, leisure also considered). desirable financial services experience Strong communication skills with resilience in handling complex issues. Good IT literacy, including Microsoft Office, and confidence using multiple systems. What's in It for You Competitive salary ( 23,600- 26,000 DOE). Exclusive discounts with major retailers and brands. Wellbeing support, including 24/7 access to a Virtual GP. 7.2 weeks' holiday including bank holidays. Enhanced family leave policies. Pension scheme with up to 7.5% employer match and life assurance cover. Flexible and part-time working options available. Additional Information Customer Service Representative must have the right to work in the UK. As this is a regulated environment, offers are subject to background checks, including financial and criminal record checks. Why Join Us? You'll be part of a supportive team that helps customers protect what matters most. With opportunities to develop, a collaborative culture, and benefits designed around you, it's a place where you can grow and thrive. Apply today and build your career with us. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Job Title: Programme Coordinator Careers, Events and Pathways Department: Youth and Employability Reports to: Senior Manager Salary: £25,000 -£28,000 per annum (Depending on experience) Contract: 12 Month Fixed Term Contract Closing Date: 22nd September Interviews: W/C 29th September Brentford FC Community Sports Trust With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life. Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the Football League Community Club of the Year award four times and now employs more than 100 members of staff. Inclusion Statement Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process. Safeguarding Statement Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions. General Trust Accountabilities To ensure compliance with all relevant policies, including health and safety and safeguarding policies To ensure compliance with all relevant legal, regulatory, ethical and social requirements To ensure compliance with the Trust s Code of Conduct. To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust To keep confidential any information gained regarding the Trust and its personnel To maintain a flexible approach to work at all times The Youth and Employability Department Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive. We believe in high-quality, impactful provision which makes a tangible difference to young people s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days. Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks What s Ahead in 2025/2026 The department will deliver a wide range of impactful initiatives throughout the coming year, including: STEM Education: delivery of engaging STEM-focused activities in partnership with Worley. Groups and short courses: Workshops, courses, and youth groups such as our flagship Changemakers programme, Active Leaders , employability workshops focused on developing leadership, confidence, and transferable skills. Industry Insights and visits: Opportunities for young people to explore what it s like to work in a community sports Trust environment or collaborating with local businesses to offer first-hand insight into various sectors. Work Experience: In-house placements that allow young people to develop real-world skills alongside our team. Job fairs and careers events: Large-scale events connecting young people with employers, run in collaboration with Indeed and UK Youth. Inclusion Education: Workshops in schools promoting inclusion and tackling discrimination, delivered in partnership with Tampa Bay and Kick It Out. Widening participation and targeted work: Tailored programmes to support young people from underrepresented groups, vulnerable groups, NEET young people. Partnership projects: Working with partnerships to offer exclusive opportunities to the groups we work with e.g London Youth - Diversity in the outdoors careers programme. Youth Voice: Working with young people representatives across departments at the trust to improve our services and provision. Careers and Employability Support: Workshops, mentoring, events and tailored guidance delivered in schools and colleges. Main Purpose of Job The Programme Coordinator Careers, Events and Pathways is responsible for leading the planning, coordination, and delivery of large scale employability events and progression initiatives for young people. These include careers fairs, widening and participation events and employer engagement activities designed to open access to real world opportunities. This role will lead events from planning and partner liaison to on-the-ground delivery and post-evaluation reporting. The coordinator will work with employers, schools, colleges, and local authorities to co-create meaningful pathways for young people, ensuring activities are aligned with labour market needs and tailored to the aspirations of young people we are working with. The coordinator will take a lead on developing and managing strategic partnerships with employers and external organisations to broker new opportunities and promote progression routes into education, employment or training. Grounded in youth work values, the coordinator will offer mentoring, support, and guidance to help young people navigate their next steps, overcome barriers, and access the right pathway for their goals. Responsibilities Event Planning and programme delivery Design, plan and deliver high quality and innovative events and activities for the youth and employability programme offer. Lead on major events such as careers fairs, job fairs, employer panels, and large outreach opportunities, ensuring effective planning, logistics, and execution. Ensure all events and activities meet the needs of participants, align with programme and partner objectives, and are delivered to agreed deadlines. Lead on event and programme logistics including planning, external bookings and venue hire, facilitators, transport, resources, risk assessment and other associated logistics. Provide tailored events and activities for young people from vulnerable, underrepresented and NEET Groups. Deliver presentations, sessions and other events (e.g. assemblies, PSHE lessons, lunch time stalls, workshops, job fair) to primary and secondary schools, non-mainstream schools, colleges, and other organisations to engage young people. Stakeholder Engagement and Partnerships Build and maintain strong relationships with key stakeholders including existing partners (e.g Worley, UK Youth), local professional organisations, schools and colleges, local authorities, and future key stakeholders as they come onboard. Work in partnership with stakeholders to co-design and deliver events, promote programme opportunities, recruit participants, and support youth progression. Seek out new opportunities in relation to employment and training to support young people progress on to positive pathways. Work with stakeholders to develop new initiatives and collaborative projects. Youth Engagement and support Lead cohorts of young people through events and programmes. Supervise, take responsibility for the pastoral care, and ensure safety needs of the young people are always met. Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed. Develop, implement, and lead on recruitment and engagement strategies to recruit and retain young people for events. Monitoring and Evaluation Record and monitor programme, partner and participant data using the relevant CRM systems ensuring all data is kept up to date. Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses, safeguarding reporting, and risk assessments. Achieve weekly and monthly targets as set out by the Senior Manager . click apply for full job details
Sep 12, 2025
Full time
Job Title: Programme Coordinator Careers, Events and Pathways Department: Youth and Employability Reports to: Senior Manager Salary: £25,000 -£28,000 per annum (Depending on experience) Contract: 12 Month Fixed Term Contract Closing Date: 22nd September Interviews: W/C 29th September Brentford FC Community Sports Trust With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life. Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the Football League Community Club of the Year award four times and now employs more than 100 members of staff. Inclusion Statement Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities. Should you require any workplace accommodations (also known as reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process. Safeguarding Statement Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team. We remind those barred from regulated activity that it is an offence to apply for such positions. General Trust Accountabilities To ensure compliance with all relevant policies, including health and safety and safeguarding policies To ensure compliance with all relevant legal, regulatory, ethical and social requirements To ensure compliance with the Trust s Code of Conduct. To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust To keep confidential any information gained regarding the Trust and its personnel To maintain a flexible approach to work at all times The Youth and Employability Department Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive. We believe in high-quality, impactful provision which makes a tangible difference to young people s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days. Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks What s Ahead in 2025/2026 The department will deliver a wide range of impactful initiatives throughout the coming year, including: STEM Education: delivery of engaging STEM-focused activities in partnership with Worley. Groups and short courses: Workshops, courses, and youth groups such as our flagship Changemakers programme, Active Leaders , employability workshops focused on developing leadership, confidence, and transferable skills. Industry Insights and visits: Opportunities for young people to explore what it s like to work in a community sports Trust environment or collaborating with local businesses to offer first-hand insight into various sectors. Work Experience: In-house placements that allow young people to develop real-world skills alongside our team. Job fairs and careers events: Large-scale events connecting young people with employers, run in collaboration with Indeed and UK Youth. Inclusion Education: Workshops in schools promoting inclusion and tackling discrimination, delivered in partnership with Tampa Bay and Kick It Out. Widening participation and targeted work: Tailored programmes to support young people from underrepresented groups, vulnerable groups, NEET young people. Partnership projects: Working with partnerships to offer exclusive opportunities to the groups we work with e.g London Youth - Diversity in the outdoors careers programme. Youth Voice: Working with young people representatives across departments at the trust to improve our services and provision. Careers and Employability Support: Workshops, mentoring, events and tailored guidance delivered in schools and colleges. Main Purpose of Job The Programme Coordinator Careers, Events and Pathways is responsible for leading the planning, coordination, and delivery of large scale employability events and progression initiatives for young people. These include careers fairs, widening and participation events and employer engagement activities designed to open access to real world opportunities. This role will lead events from planning and partner liaison to on-the-ground delivery and post-evaluation reporting. The coordinator will work with employers, schools, colleges, and local authorities to co-create meaningful pathways for young people, ensuring activities are aligned with labour market needs and tailored to the aspirations of young people we are working with. The coordinator will take a lead on developing and managing strategic partnerships with employers and external organisations to broker new opportunities and promote progression routes into education, employment or training. Grounded in youth work values, the coordinator will offer mentoring, support, and guidance to help young people navigate their next steps, overcome barriers, and access the right pathway for their goals. Responsibilities Event Planning and programme delivery Design, plan and deliver high quality and innovative events and activities for the youth and employability programme offer. Lead on major events such as careers fairs, job fairs, employer panels, and large outreach opportunities, ensuring effective planning, logistics, and execution. Ensure all events and activities meet the needs of participants, align with programme and partner objectives, and are delivered to agreed deadlines. Lead on event and programme logistics including planning, external bookings and venue hire, facilitators, transport, resources, risk assessment and other associated logistics. Provide tailored events and activities for young people from vulnerable, underrepresented and NEET Groups. Deliver presentations, sessions and other events (e.g. assemblies, PSHE lessons, lunch time stalls, workshops, job fair) to primary and secondary schools, non-mainstream schools, colleges, and other organisations to engage young people. Stakeholder Engagement and Partnerships Build and maintain strong relationships with key stakeholders including existing partners (e.g Worley, UK Youth), local professional organisations, schools and colleges, local authorities, and future key stakeholders as they come onboard. Work in partnership with stakeholders to co-design and deliver events, promote programme opportunities, recruit participants, and support youth progression. Seek out new opportunities in relation to employment and training to support young people progress on to positive pathways. Work with stakeholders to develop new initiatives and collaborative projects. Youth Engagement and support Lead cohorts of young people through events and programmes. Supervise, take responsibility for the pastoral care, and ensure safety needs of the young people are always met. Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed. Develop, implement, and lead on recruitment and engagement strategies to recruit and retain young people for events. Monitoring and Evaluation Record and monitor programme, partner and participant data using the relevant CRM systems ensuring all data is kept up to date. Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses, safeguarding reporting, and risk assessments. Achieve weekly and monthly targets as set out by the Senior Manager . click apply for full job details
Quantity Surveyor / Senior Quantity Surveyor Location: Leeds About My Client My client is a nationally leading, multi-disciplinary construction consultancy established over a decade ago. With a strong presence across the UK, they deliver comprehensive construction solutions, from Cost Management and Project Management to Building Consultancy and Safety, Health & Environment services. Their team supports diverse sectors, including education, healthcare, retail, leisure, and residential. They pride themselves on strong client relationships, excellence in service, and delivering projects that consistently meet vision, quality, and budget targets. The Role: My client is seeking a proactive Quantity Surveyor or an experienced Senior Quantity Surveyor to join their QS team in Leeds. This role is a hybrid of traditional QS duties, Contract Administration, and Employer's Agent responsibilities. Key Responsibilities Cost Management & Quantity Surveying Prepare cost plans, budgets, and cash flow forecasts Manage valuations, change control, and cost reporting throughout projects Lead commercial negotiations with contractors and suppliers Contract Administration Administer construction contracts in compliance with JCT, NEC, or other standard forms Manage instructing works, issuing of variations, extensions of time, and associated cost impact assessments Maintain formal records and correspondence to support contractual clarity Employer's Agent Duties Act as the client's trusted representative on-site and in meetings Oversee contractor performance, quality, compliance, and programme delivery Liaise with clients, design teams, stakeholders, and supply chain for successful project delivery General QS Support Deliver tender packages, perform cost analysis, and assist in procurement evaluations Support post-contract services, defect resolution, and final account settlements Maintain accurate records and document control across all project phases What They Offer Access to a broad variety of projects, from schools and retail rollouts to major hospitality and public sector schemes Being part of a collaborative, highly qualified team with nearly 200 years of collective experience A supportive environment investing in continuous professional development and career growth If this sounds like the next step in your career, please apply or contact Charlie Voss on (phone number removed) or (phone number removed).
Sep 12, 2025
Full time
Quantity Surveyor / Senior Quantity Surveyor Location: Leeds About My Client My client is a nationally leading, multi-disciplinary construction consultancy established over a decade ago. With a strong presence across the UK, they deliver comprehensive construction solutions, from Cost Management and Project Management to Building Consultancy and Safety, Health & Environment services. Their team supports diverse sectors, including education, healthcare, retail, leisure, and residential. They pride themselves on strong client relationships, excellence in service, and delivering projects that consistently meet vision, quality, and budget targets. The Role: My client is seeking a proactive Quantity Surveyor or an experienced Senior Quantity Surveyor to join their QS team in Leeds. This role is a hybrid of traditional QS duties, Contract Administration, and Employer's Agent responsibilities. Key Responsibilities Cost Management & Quantity Surveying Prepare cost plans, budgets, and cash flow forecasts Manage valuations, change control, and cost reporting throughout projects Lead commercial negotiations with contractors and suppliers Contract Administration Administer construction contracts in compliance with JCT, NEC, or other standard forms Manage instructing works, issuing of variations, extensions of time, and associated cost impact assessments Maintain formal records and correspondence to support contractual clarity Employer's Agent Duties Act as the client's trusted representative on-site and in meetings Oversee contractor performance, quality, compliance, and programme delivery Liaise with clients, design teams, stakeholders, and supply chain for successful project delivery General QS Support Deliver tender packages, perform cost analysis, and assist in procurement evaluations Support post-contract services, defect resolution, and final account settlements Maintain accurate records and document control across all project phases What They Offer Access to a broad variety of projects, from schools and retail rollouts to major hospitality and public sector schemes Being part of a collaborative, highly qualified team with nearly 200 years of collective experience A supportive environment investing in continuous professional development and career growth If this sounds like the next step in your career, please apply or contact Charlie Voss on (phone number removed) or (phone number removed).
Are you an experienced Project Planner looking to make a significant impact in a leading company? Our client, a renowned leader in managing engineering, design & construction of offshore caapital plant & equipment, is seeking a dedicated Project Planner to join their team in East Kilbride, UK. This role involves delivering robust project schedules and collaborating with project teams to ensure successful project delivery. Earn 28 hourly Work in a world-leading company in offshore plant design and construction Be part of a dynamic team based near Glasgow, Scotland, UK The Role: As a Project Planner, you will: Coordinate and produce project plans and associated documents, including "S" curves, histograms, and tabulated resource/progress data. Ensure all services and deliverables meet company, client, and project requirements. Promote good working relations with the planning team, other project departments, and client representatives. Commit to and promote the company's values and ensure the implementation of health, safety, environmental, quality, and ethics systems, policies, and procedures. Assist in developing and maintaining project planning and costing processes. Support priority management, including the use of Kanbans. Ensure adequate understanding and competence in the use of EVA/EVM systems, tools, and reports within the broader business. The Candidate: The ideal Project Planner will have: Previous planning experience, responsible for large-sized projects or large-sized sub-elements of a major project. Proficiency in Primavera P6. IT/computer literacy with experience in MSP and Microsoft Excel/Google Sheets. Strong behavioural competencies, including responsibility, planning, organising, and accountability. Customer focus, communication, and influencing skills. Innovation, change, and agility. Solidarity, teamwork, and respect for fairness and inclusion. The Package: For the Project Planner role, the package includes: Hourly salary of 28 Opportunities to work in a leading company in offshore plant design and construction A dynamic and supportive working environment in East Kilbride, UK The company is a world leader in the design and construction of offshore plant, offering a full range of process-based engineering, procurement, and construction (EPC) solutions. Their focus is on maximising plant availability and efficiency while reducing clients' operating costs. If you are a skilled Project Planner with a passion for delivering successful projects, this role offers an exciting opportunity to advance your career with a leading company. Apply now to join a dynamic team and make a difference in the world of offshore plant construction. If you have experience or interest in roles such as Project Scheduler, Planning Engineer, Construction Planner, Project Controls Specialist, or Programme Planner, this Project Planner position could be the perfect fit for you. Coburg Banks Limited is acting as an Employment Business in relation to this vacancy.
Sep 12, 2025
Contractor
Are you an experienced Project Planner looking to make a significant impact in a leading company? Our client, a renowned leader in managing engineering, design & construction of offshore caapital plant & equipment, is seeking a dedicated Project Planner to join their team in East Kilbride, UK. This role involves delivering robust project schedules and collaborating with project teams to ensure successful project delivery. Earn 28 hourly Work in a world-leading company in offshore plant design and construction Be part of a dynamic team based near Glasgow, Scotland, UK The Role: As a Project Planner, you will: Coordinate and produce project plans and associated documents, including "S" curves, histograms, and tabulated resource/progress data. Ensure all services and deliverables meet company, client, and project requirements. Promote good working relations with the planning team, other project departments, and client representatives. Commit to and promote the company's values and ensure the implementation of health, safety, environmental, quality, and ethics systems, policies, and procedures. Assist in developing and maintaining project planning and costing processes. Support priority management, including the use of Kanbans. Ensure adequate understanding and competence in the use of EVA/EVM systems, tools, and reports within the broader business. The Candidate: The ideal Project Planner will have: Previous planning experience, responsible for large-sized projects or large-sized sub-elements of a major project. Proficiency in Primavera P6. IT/computer literacy with experience in MSP and Microsoft Excel/Google Sheets. Strong behavioural competencies, including responsibility, planning, organising, and accountability. Customer focus, communication, and influencing skills. Innovation, change, and agility. Solidarity, teamwork, and respect for fairness and inclusion. The Package: For the Project Planner role, the package includes: Hourly salary of 28 Opportunities to work in a leading company in offshore plant design and construction A dynamic and supportive working environment in East Kilbride, UK The company is a world leader in the design and construction of offshore plant, offering a full range of process-based engineering, procurement, and construction (EPC) solutions. Their focus is on maximising plant availability and efficiency while reducing clients' operating costs. If you are a skilled Project Planner with a passion for delivering successful projects, this role offers an exciting opportunity to advance your career with a leading company. Apply now to join a dynamic team and make a difference in the world of offshore plant construction. If you have experience or interest in roles such as Project Scheduler, Planning Engineer, Construction Planner, Project Controls Specialist, or Programme Planner, this Project Planner position could be the perfect fit for you. Coburg Banks Limited is acting as an Employment Business in relation to this vacancy.
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. Reporting directly to the Regional Ops Manager, the Technical Sales Representative (TSR) will be responsible for maximising Trenching & Shoring hire revenue opportunities from existing major account customer and winning new business. This will include delivering sales presentations to our major account customers at a senior management level and attending depot/customer trade days to promote our product offering. The TSR will also work with various stakeholders across the GAP Group network including Regional Sales Managers and their sales teams, to ensure pro-active promotion of hire opportunities for Trenching & Shoring equipment within their existing customer base. Successful candidates should demonstrate the following: Significant experience working in an area sales role within the Temporary Works/Trenching & Shoring/Hire industry is essential A proven track record in exceeding sales targets and generating revenue growth by maximising opportunities from existing customers and winning new business Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload Proficient in MS Office packages including Excel and Word, and CRM systems Driving Licence (Essential) From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests) Company vehicle and fully expensed fuel card(optional) So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Sep 12, 2025
Full time
Our team is the best in the industry - is it time for you to join us? The Role: Our nationwide Trenching and Shoring division hire a range of equipment across the construction, utilities and infrastructure industries to identify the correct solution to support excavations safely using trench boxes, trench sheets, and braces systems. Reporting directly to the Regional Ops Manager, the Technical Sales Representative (TSR) will be responsible for maximising Trenching & Shoring hire revenue opportunities from existing major account customer and winning new business. This will include delivering sales presentations to our major account customers at a senior management level and attending depot/customer trade days to promote our product offering. The TSR will also work with various stakeholders across the GAP Group network including Regional Sales Managers and their sales teams, to ensure pro-active promotion of hire opportunities for Trenching & Shoring equipment within their existing customer base. Successful candidates should demonstrate the following: Significant experience working in an area sales role within the Temporary Works/Trenching & Shoring/Hire industry is essential A proven track record in exceeding sales targets and generating revenue growth by maximising opportunities from existing customers and winning new business Exceptional communication skills with the ability to engage with both internal and external stakeholders at all levels An effective negotiator and problem solver with the ability to work effectively under pressure and prioritise workload Proficient in MS Office packages including Excel and Word, and CRM systems Driving Licence (Essential) From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests) Company vehicle and fully expensed fuel card(optional) So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
The role: As Senior Project Manager you will be accountable for leading the successful delivery of a comprehensive programme of works executed by UU's Capital Delivery Organisation, which is made up of multiple disciplines, encompassing areas such as Better Rivers, Wastewater, Water, and Enterprise. You'll be taking on some of our biggest and most complex projects; helping to upgrade infrastructure, cut carbon, and improve services for people across the North West - Are you up for the challenge? Key duties and responsibilities: In the role of Senior Project Manager, you will lead project teams, ensuring quality, timeliness, and alignment with our organisational vision, sustainability targets, and eco-friendly reputation. Your leadership will be pivotal in navigating dynamic situations and influencing strategies within our capital programme. Collaborating with industry experts, you will address unique challenges and drive our success, aiding UU in achieving its goals. In joining us, you will have full exposure to the organisation, our major contracts and our largest industry partners. Stakeholder engagement is vital for this role. You will therefore need to build strong working relationships, manage key internal and external stakeholders effectively and provide expert advice to our contractors and regulators, especially Ofwat, Drinking Water Inspectorate, Environment Agency, and various Non-Governmental Organisations (NGOs). You will establish, lead and manage high performing multi-disciplinary teams, across multiple partner organisations, working together in a dynamic and collaborative environment to achieve outstanding results. You will use and promote innovative thinking to solve problems and develop cost-effective solutions, minimising risk and maximising opportunities to meet time, cost and quality objectives, ensuring customer satisfaction and project success. You will be required to fulfil to role of Client's Representative under CDM. You will manage NEC4 ECC contracts with our design and construction partners. You will collaborate with senior leaders and teams across the organisation to ensure they understand and agree with the programme objectives and expectations. At the same time, you will strive to provide them with the necessary support and guidance to help them achieve their own goals and deliverables within the programme framework. You will achieve budget goals for all current and future accounting periods. Lead and ensure that the financial (and resource) profiles are aligned with the project schedule and the work breakdown structure (WBS). You will oversee building the Performance Measurement Baseline for our project/portfolio. This is a crucial task that will help us monitor and control the progress and performance of our work. You will need to integrate the schedule with the scope, cost, and quality baselines to create a comprehensive and realistic plan. To be successful with your application, you'll need to show that you meet the following essential criteria: A demonstrable track record of successfully leading multi-discipline teams to deliver major infrastructure capital programmes (£50m+), within a client facing collaborative environment Any of the following: CEng MICE, CIWEM, MSP/PRINCE2, MAPM ChPP, relevant qualification or equivalent skills, knowledge and experience Hold a current UK/EU driving licence What we offer: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A £5,000 car allowance to support your travel needs A comprehensive healthcare plan through our company-funded scheme Flexible and hybrid working About United Utilities: United Utilities' (UU) mission is to deliver high-quality water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We are proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
Sep 11, 2025
Full time
The role: As Senior Project Manager you will be accountable for leading the successful delivery of a comprehensive programme of works executed by UU's Capital Delivery Organisation, which is made up of multiple disciplines, encompassing areas such as Better Rivers, Wastewater, Water, and Enterprise. You'll be taking on some of our biggest and most complex projects; helping to upgrade infrastructure, cut carbon, and improve services for people across the North West - Are you up for the challenge? Key duties and responsibilities: In the role of Senior Project Manager, you will lead project teams, ensuring quality, timeliness, and alignment with our organisational vision, sustainability targets, and eco-friendly reputation. Your leadership will be pivotal in navigating dynamic situations and influencing strategies within our capital programme. Collaborating with industry experts, you will address unique challenges and drive our success, aiding UU in achieving its goals. In joining us, you will have full exposure to the organisation, our major contracts and our largest industry partners. Stakeholder engagement is vital for this role. You will therefore need to build strong working relationships, manage key internal and external stakeholders effectively and provide expert advice to our contractors and regulators, especially Ofwat, Drinking Water Inspectorate, Environment Agency, and various Non-Governmental Organisations (NGOs). You will establish, lead and manage high performing multi-disciplinary teams, across multiple partner organisations, working together in a dynamic and collaborative environment to achieve outstanding results. You will use and promote innovative thinking to solve problems and develop cost-effective solutions, minimising risk and maximising opportunities to meet time, cost and quality objectives, ensuring customer satisfaction and project success. You will be required to fulfil to role of Client's Representative under CDM. You will manage NEC4 ECC contracts with our design and construction partners. You will collaborate with senior leaders and teams across the organisation to ensure they understand and agree with the programme objectives and expectations. At the same time, you will strive to provide them with the necessary support and guidance to help them achieve their own goals and deliverables within the programme framework. You will achieve budget goals for all current and future accounting periods. Lead and ensure that the financial (and resource) profiles are aligned with the project schedule and the work breakdown structure (WBS). You will oversee building the Performance Measurement Baseline for our project/portfolio. This is a crucial task that will help us monitor and control the progress and performance of our work. You will need to integrate the schedule with the scope, cost, and quality baselines to create a comprehensive and realistic plan. To be successful with your application, you'll need to show that you meet the following essential criteria: A demonstrable track record of successfully leading multi-discipline teams to deliver major infrastructure capital programmes (£50m+), within a client facing collaborative environment Any of the following: CEng MICE, CIWEM, MSP/PRINCE2, MAPM ChPP, relevant qualification or equivalent skills, knowledge and experience Hold a current UK/EU driving licence What we offer: A generous annual leave package of 26 days, which increases to 30 days after four years of service, in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover A 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements A £5,000 car allowance to support your travel needs A comprehensive healthcare plan through our company-funded scheme Flexible and hybrid working About United Utilities: United Utilities' (UU) mission is to deliver high-quality water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We are proud to be ranked in The Inclusive Top 50 UK Employers List. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
Description Job Description Our client have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you? Do you have a passion for helping make things simple and easy for customers? Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas? Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time? Then this is a role you will be interested in. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators The working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues. Skills Customer service telephone customer service call center call center customer service customer service skills team oriented communication and writing skills communication and organization skills customer service management data entry call center customer Job Title: Customer Service Representative Location: Newcastle upon Tyne, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
Sep 10, 2025
Contractor
Description Job Description Our client have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account. We are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you? Do you have a passion for helping make things simple and easy for customers? Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas? Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time? Then this is a role you will be interested in. What are we looking for in our Customer Service Advisors? Sociable, helpful and eager to provide excellent customer service to customers. Able to work in a fast-paced environment, ensuring defined processes are followed. A good eye for detail, ensuring customer records are kept up to date and are accurate Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas. And through all this achieve core Key Performance Indicators The working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues. Skills Customer service telephone customer service call center call center customer service customer service skills team oriented communication and writing skills communication and organization skills customer service management data entry call center customer Job Title: Customer Service Representative Location: Newcastle upon Tyne, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website. To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.
