185 jobs found

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

SuiteCRM Developer - Remote - 4-6 months - 375- 425 per day (inside IR35) My client is a global leading IT consultancy. They are on the hunt for a proactive SuiteCRM Developer to join a public sector client of theirs. You will be responsible for designing, developing, customizing, and maintaining CRM solutions built on the SuiteCRM platform. Key Responsibilities: Develop and customize modules, workflows, and plug-ins in SuiteCRM to meet business requirements. Implement new features and maintain existing functionality with a focus on performance and scalability. Create and manage REST/SOAP API integrations with third-party systems. Collaborate with cross-functional teams (e.g., business analysts, QA, UI/UX designers) to translate requirements into technical solutions. Troubleshoot and resolve technical issues, bugs, and performance bottlenecks. Maintain technical documentation for developed features and customizations. Ensure the system meets best practices in coding standards, security, and data integrity. Qualifications: Proven experience (8+ years) working with SuiteCRM or SugarCRM development. Strong proficiency in PHP, MySQL, JavaScript, HTML/CSS, and MVC frameworks. Familiarity with CRM database schema and customization best practices. Experience with version control systems (e.g., Git). Ability to work independently and manage priorities in a fast-paced environment. Excellent problem-solving and communication skills. Preferred: Experience with CI/CD pipelines and cloud-based deployment (AWS, Azure). Knowledge of Agile methodologies and ticketing systems (e.g., Jira). Familiarity with business processes in sales, marketing, and customer support. SuiteCRM Developer - Remote - 4-6 months - 375- 425 per day (inside IR35) Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

My client in The South West is looking to appoint a talented ICT Business Analyst on a Contract basis. The Business Analyst will work closely with Technical Solution Designers and Project Managers. They will gather, analyse and document business requirements from Customers from across all departments in the organisation. What's on offer: Salary: 41 per hour, inside IR35 negotiable based on experience please submit your CV with the rate you require Hybrid working Contract type: Contract Hours: Monday to Friday About the role: Based in South West (Hybrid): Collaborate with Technical Solution Designers, developers and Project Managers in the impartment of business requirements Apply a structured approach to identify, analyse and document business processes, workflows, and systems Develop and maintain a good understanding of technical aspects such as power platform, networks, applications, and operating systems Act as the customers voice to assist in the design, development, and implementation of technical solutions About you: You will have the following experiences: Extensive experience in a similar role Experience of power platform, software development methodologies, hardware infrastructure, databases, and network management Experience in business analysis, preferably within the public sector or a similar environment Local Authority experience is essential How to apply Once your CV is received, if you are successful you will be contacted. Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion. About Spencer Clarke Group Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way. When you join us, you will receive: Access to a wide range of temporary and permanent opportunities Free DBS checks Post Placement Aftercare Loyalty reward scheme and regular competitions for our agency professionals INDSCGMM

Automation Analyst Location: Birmingham / Manchester / Leeds / Reading / London (majority office-based) Salary: £58,000 £65,000 + benefits (Flexible) A leading UK investment business is looking for a hands-on Automation Analyst to join its technology and operations function. This is a delivery-focused role where you ll design and build automation solutions using Microsoft low-code tools, configure and enhance CRM platforms, and produce clear reporting dashboards to support decision-making. What you ll be doing Power Platform build: Create and maintain solutions with Power Apps (canvas/model-driven) and Power Automate , replacing manual processes with automated workflows. CRM configuration: Enhance the firm s CRM ( DealCloud preferred, but Dynamics/Salesforce/HubSpot experience also valued). Process mapping: Translate requirements into practical solutions; document, test and deliver enhancements that drive measurable efficiency. Data flows & reporting: Automate data between systems (APIs/Connectors, Boomi a plus) and deliver Power BI dashboards with well-structured data models. AI & tools: Explore and embed tools such as Copilot/ChatGPT to drive adoption of new ways of working. Governance: Align solutions to best practice in low/no-code security, change control and documentation. What you ll bring Strong hands-on experience with Power Apps and Power Automate . Practical CRM configuration background (DealCloud, Dynamics, Salesforce or HubSpot). Power BI experience building dashboards and basic data models. Familiarity with integrations/APIs (Boomi or similar a bonus). Comfortable working closely with stakeholders but with a focus on building and delivering the solution yourself. Financial services, private equity or asset management experience is highly desirable. Why this role? This is an opportunity to take ownership of real delivery, using modern low-code platforms to drive efficiency across investment and operations. You ll be part of a collaborative team, with plenty of scope to innovate and shape how automation and reporting are embedded across the business.

Our client, a leading world-class aerospace material supplier, specializing in supplying a comprehensive range of products tailored for the aviation Maintenance, Repair, and Overhaul (MRO) sector, are looking to recruit a Senior Procurement Analyst, to be based at their offices in Hemel Hempstead, Hertfordshire . On offer: An exciting opportunity to join a well-respected aerospace materials provider who is experiencing rapid growth due to recent investment. Based at a modern state of the art office and warehouse facility. Salary up to £58K, dependant on skills and experience. Bonus Health Cover 25 Days annual leave, increasing by one day following 3 yrs, 5 yrs and 7yrs of service. Pension scheme. Friday Casual wear. Main Purpose of the Role: Reporting to the Procurement Director, the Senior Procurement Analyst is responsible for overseeing the procurement process, managing material requirements planning (MRP), master data, and purchase order approvals. This role involves leveraging Power BI for data analytics, creating reports and dashboards, and managing forecasting processes to ensure optimal inventory levels and supplier relationships. The manager will work with internal and external stakeholders to drive continuous improvement, enhance forecast accuracy, and ensure compliance with company policies. Duties and Responsibilities of the Senior Procurement Analyst: Run the MRP process to identify stock replenishment needs and address stock shortages. Maintain and update MRP parameters, including supplier lead times, sales forecasts, minimum stock limits, and preferred suppliers. Support the team in preparing and raising purchase orders for stock replenishment based on MRP outputs. Oversee validation and approval of purchase orders to ensure accuracy and compliance. Ensure stocking levels are maintained at optimal minimum and maximum levels to support business needs and customer order fulfilment. Maintain and manage accurate master data within procurement systems to ensure reliable MRP outputs and reporting. Leverage and manage Power BI to design, develop, dataflows, semantic models, and interactive dashboards for procurement analytics and provide actionable insights for procurement and inventory management. Troubleshoot data discrepancies and ensure alignment between operational data and reporting metrics. Present actionable insights to senior management and stakeholders using data visualizations and performance dashboards. Oversee quarterly forecast reviews, collaborating with internal and external stakeholders to refine forecasts. Research and implement advanced forecasting techniques (e.g., statistical modelling, machine learning) to improve accuracy and reduce stockouts or overstocking. Build, maintain, and manage relationships with suppliers, ensuring consistent communication and a professional approach to all interactions. Work closely with the procurement team to identify opportunities for process improvements, cost reduction, and business enhancements. Engage with internal and external stakeholders to align procurement strategies with business objectives and drive operational efficiency. Facilitate cross-functional meetings to address supply chain risks, resolve bottlenecks, and drive process improvements. Train and mentor junior procurement staff on MRP systems, data analysis tools, and best practices. Ensure compliance with company guidelines, purchasing policies, and procedures during all procurement activities. To Be Considered: Hold a bachelor s degree in supply chain management, business administration, or a related field is preferred, though equivalent experience will be considered. Demonstrated experience in procurement, material planning, or supply chain analytics gained ideally within an FMCG environment Demonstrated success in managing MRP processes, inventory optimization. Ability to add value and contribute to process and business improvements, however other industries will be considered Computer literacy with advanced proficiency in Microsoft Excel and experience with Power BI or similar data analytics tools, hands-on experience with Power BI, SQL, or Python for data analysis is advantageous. Ability to work in a fast-paced environment with tight deadlines and multiple priorities. For more details, please contact Willis Global - a leading Recruitment Consultancy for the Aviation & Aerospace industry

Network Engineer x2 - Bristol A leading consultancy is seeking a Network Engineer. Starting ASAP, paying between 50-56k base annum. This role would also require you to undergo SC Clearance and work fully on site 5 days a week at the client's location in Bristol. Your role: As an essential member of the Network team, you will have excellent opportunities to advance both your own skills and our team's capabilities by engaging in a blend of RUN and project-related activities alongside fellow Network Analysts. As part of the team, you'll be empowered to: Manage diagnostics and resolution of network incidents. Implement network changes as required. Develop scripts to automate functions and integrate systems, including REST API interfacing. Complete project tasks, providing support to both internal and external project managers. Enhance capabilities through professional training, certifications, and practical experience. Prepare technical documentation and drawings to support capability requirements. Your skills and experience: Proven experience supporting enterprise networks with relevant technical certifications. Skilled in managing network tools including Riverbed Appresponse, NETIM, and Gigamon. Proficient in supporting Firewalls (Palo Alto, Checkpoint, Cisco Firepower, ASA, and AnyConnect Remote Access). Adept at troubleshooting routing issues (BGP, OSPF, EIGRP) and possessing strong knowledge of protocols such as IPSEC and HSRP. Experienced in Scripting for automation and system integration via REST APIs. Familiar with virtualization platforms (VMWare) and containerization technologies.

2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

We have a current opportunity for a Power & Gas Trade Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply. We are looking for an Application Support Team Lead who is passionate about technology and has experience supporting enterprise-wide systems. The successful candidate will be leading the Front Office Team in London supporting Front Office users (Traders, Schedulers and Direct Market Access users) to analyse issues, provide tactical/strategical solutions and ultimately deliver tangible business value & benefit. This role will report into the Global Head of Application Support working on different business systems critical for the trading life cycle. Key responsibilities Leading the Front Office Application Support Team located in different geographical locations. Supporting of Commodity Front Office Trading applications during trading hours. Support Client Trading Business - On/Offboarding Support for time critical Power and Gas Scheduling applications. Support Weekly Production Change Releases / Being part of On-Call Weekend Rota Support of CTRM connected upstream/downstream applications for Intraday and End of day activities. Monitor applications availability and report issues pro-actively. Communicate with clients/vendors as required: inform/chase for incident progress, notify them of impending changes or agreed outages Good organizational skills in managing issues, projects and communicating with stakeholders. Fast turnaround of client requests. Log and prioritize tickets in the ticketing system. Work with the Service Desk to ensure requests are routed to appropriate resource in order to be resolved quickly and efficiently Escalate service requests that require 3rd level support. Improve client service, perception, and satisfaction. Technical expertise 5+ years of work experience in IT industry. Minimum 2 years of working experience in Energy Trading. Must have experience of managing and leading a team. Must have business knowledge of EU Gas and Power trade life cycle. Must have experience of working with Trayport. Knowledge and exposure to different trading applications such as Trayport, ICE and TT. Working experience of DMA (Direct Market Access) will be a big plus. Knowledge of Power & Gas Physical Scheduling Applications such as GMSL PowerTrak, EuroRunner, ENOM, eZ-Ops Working knowledge of ION Endur system. Knowledge of ticket and Incident Management Systems such as JIRA/Service Now Understanding of databases and analyzing SQL scripts. Deployment, configuration and testing of applications. Change Request / Release management To find out more about Huxley, please visit (url removed) Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales

Power Platform Developer - Oxford - c 65K We are working with a forward-looking organisation that is expanding its digital and automation capability. They are seeking a proactive Power Platform Developer with a passion for AI innovation. This role offers the opportunity to design and deliver scalable automation solutions while also contributing to the organisation's internal AI initiatives, including tools built with Copilot Studio and other emerging technologies. This is a fantastic opportunity for someone who enjoys problem-solving, thrives in a dynamic environment, and is excited by the possibilities of automation and AI. You would be working closely with business analysts and stakeholders to automate processes and develop solutions. Key Responsibilities: Build and enhance digital work flows using the Microsoft Power Platform, with a strong emphasis on process automation and low-code applications. Partner with stakeholders to understand requirements and translate them into robust, scalable solutions that add real business value. Contribute to the organisation's AI journey by helping design and deploy intelligent tools through platforms like Copilot Studio and Azure AI. Explore innovative ways to embed AI models into day-to-day operations, improving decision-making and efficiency. Continuously review existing automation's, ensuring they run reliably, efficiently, and at scale. Keep a keen eye on new features and updates across the Power Platform and Microsoft ecosystem, ensuring the business benefits from emerging technologies. Skills & Experience: Experience (around 2-4 years) working in automation, digital development, or related roles. Practical knowledge of Power Automate, Power Apps, and ideally Power Pages. Curiosity and hands-on exposure to AI tools such as Copilot Studio, Azure OpenAI, or comparable platforms. Understanding of APIs, integrations, and data connectors to connect systems together. A good grasp of Microsoft 365 tools and Dataverse. Strong analytical and problem-solving mindset, with an eagerness to learn new technologies. If you are interested in this position please send your CV to (url removed) or call me +(phone number removed) to discuss this role in further detail.

Power Platform Developer - Birmingham - 50K We are working with a forward-thinking organisation that is building a modern digital capability and seeking an experienced Power Platform Developer to join the team. This role offers the chance to be at the forefront of shaping and delivering innovative solutions using Power Platform and Azure DevOps. As a Power Platform developer, you will play a key role in designing, building, and supporting a range of critical business applications. You'll work closely with stakeholders and delivery partners to provide high-quality solutions, while also supporting and mentoring more junior developers as the team grows. This is an exciting opportunity for someone who thrives in an agile, collaborative environment and wants to make a real impact by delivering digital services at scale. Key Responsibilities: Design, develop, and implement solutions using Power Platform, and Azure DevOps. Support the delivery of large, complex business systems such as case management and testing platforms. Build APIs and integration's to connect systems and improve service delivery. Apply modern software engineering practices, including automated testing, code reviews, and reusability of components. Coach, mentor, and support junior and mid-level developers, helping to upskill the wider team. Collaborate with stakeholders to understand requirements and translate them into effective technical designs. Skills & Experience Requirements: Proven experience delivering Power Platform solutions. Strong applied knowledge of C#, .NET, Dynamics Plugins, Power Fx, Power Automate, Model/Canvas Apps, and Dataverse. Familiarity with ALM pipelines, Azure DevOps, and PowerShell. Experience working within CRM Systems (ideally Dynamics) Hands-on experience in agile delivery environments, working closely with product owners, testers, and analysts. Strong problem-solving skills with the ability to explain technical issues to non-technical stakeholders. Experience mentoring and coaching others, with a commitment to building capability across the team.

IT Service Desk Analyst Location: Motherwell, ML1 4UF Salary: Circa £25,000 per annum Contract: Full time, Permanent Do you have experience of technical troubleshooting within a fast-paced professional environment? The Digital team have an exciting opportunity to join them as a Service Desk Analyst. Within this role you will be responsible for providing a range of remote and deskside support to all users; resolving both software and hardware related issues and managing the hardware deployment and returns. This is a varied role where you will have a range of responsibilities including: To build and deploy mobile phones to staff members and ensure compliance within our Mobile Device Management platform. To maintain our Mobile Phone number register Troubleshoot and remediate Mobile phone issues reported to the Service Desk Liaise with line managers and administrators to arrange for delivery and returns of all ICT assets, updating the ICT Asset Management tool and ticket system accordingly. To deploy apps to Android and Windows devices via the Intune deployment tool To build and configure laptops for staff members ensuring appropriate business software and security software and patches are installed before issue; maintain ICT s Asset Management tools. To troubleshoot and remediate hardware faults with laptops engaging with Support partners if required. Understanding of Exchange Admin Centre including Mailboxes, Resources and delegation permissions To work with the preferred ICT supplier to troubleshoot printer and network issues. The ideal candidate will have experience of mobile deployment including Android technologies, knowledge of Microsoft Suite and experience of Azure, Intune, Entra ID and Exchange Admin. In order to be successful in this role you must have: A minimum of 1 years' experience, preferably within a professional services environment. Methodical in approach to resolving end user's issues and troubleshooting. Good time management, communication and organisational skills. Positive, enthusiastic and resilient manner - enjoys a challenge. Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Puts users first and can manage competing priorities. Self-driven to learn new technologies About Us At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. We also have an excellent range of staff benefits on offer including but not limited to: Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care. Employee Assistance Programme Cycle to Work Scheme Season Ticket Loans Starting a career with Enable is the first step towards making a real difference in our award-winning charity s mission to help create an equal society for every person who has a learning disability. Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles. Terms and Conditions Apply If you feel you have the necessary skills and experience to be successful in this role, please click on APPLY today! No agencies please.

MAC Engineer Contract initially for 6 months Daily Rate: Up to 500 (inside IR35 via umbrella) Location: Holbeck, Leeds (13 minutes walk from Leeds train station) - HYBRID WORKING 2 DAYS ONSITE REQUIRED Are you a skilled MAC Engineer looking for your next challenge? Our client is seeking an experienced professional to join their team for a 6-month contract. This role offers the opportunity to work in a hybrid environment, providing flexibility and a healthy work-life balance. Key Responsibilities: Provide expert 1st line support for macOS, applications, and hardware, including peripherals. Deliver outstanding customer service and technical assistance, ensuring a positive experience for all users. Troubleshoot and resolve complex technical issues related to macOS, software applications, and network connectivity. Collaborate with cross-functional teams to identify and implement potential service improvements. Develop and maintain comprehensive macOS troubleshooting guides. Train and mentor junior IT staff on macOS support and best practises. Stay updated with the latest macOS updates, features, and security patches. Act as a technical expert within Colleague IT Services, providing guidance and support. Utilise ServiceNow to analyse the impact of the Mac Support service, managing critical issues and providing operational support to Service Desk analysts. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and key metrics are met. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep knowledge of JAMF and Apple Business Manager. Proficiency in troubleshooting and resolving technical issues in macOS environments. Familiarity with Microsoft Entra / Active Directory. Strong understanding of network protocols, security, and system administration. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Certifications such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are advantageous. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint). Experience in supporting colleagues in both home and office settings, including resolving personal Wi-Fi and peripheral connectivity issues. Previous use of ServiceNow for incident management. Familiarity with smartphone technology (iPhone), particularly regarding Mobile Application Manager and Microsoft Authenticator. If you are a dedicated MAC Engineer with a passion for technology and customer service, we want to hear from you! Apply today to join our client's dynamic team in Holbeck, Leeds, and contribute to their ongoing success. To apply, please submit your CV and a brief cover letter outlining your relevant experience and skills. Join us in delivering exceptional IT support and service excellence! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Technical Business Analyst (Contract) Duration: 6 Months (Possibility for extension) Location: London/Hybrid (2 - 3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile We are seeking a skilled Technical Functional Analyst to support the design and delivery of our Strong Customer Authentication (SCA) software solution/platform. This pivotal role will see you enhancing software while serving as the essential liaison between business stakeholders and technical teams. Your mission will be to ensure that functional requirements are not only clearly defined but also technically feasible and aligned with our long-term product development goals. Key Responsibilities: Analyse complex business problems and identify opportunities for improvement. Collaborate with stakeholders to gather and document business requirements for new software development. Partner with architects and developers to design scalable and maintainable solutions that meet business needs. Configure systems and create prototypes to validate requirements and aid in development. Produce and maintain crucial artefacts such as functional specifications, data flow diagrams, interface definitions, and user stories. Work closely with vendors and internal developers during build phases to clarify requirements and ensure design alignment. Define test criteria, support system integration testing (SIT), and assist with user acceptance testing (UAT) for capitalizable features. Assess the impact of proposed changes on existing systems and processes, focusing on capitalizable development work. Engage with internal customers (GTBD & CPD) to gather information necessary for new solution designs. Recommend ways to improve efficiency, reduce costs, and enhance quality. Collaborate with cross-functional Agile teams, including product owners and stakeholders. Conduct industry and competitor research to support informed product decisions. Provide regular updates on project progress, milestones, and dependencies. Knowledge & Experience Required: Proven experience in business analysis within a financial institution, particularly in SCA and fraud domain regulatory change programs. Strong understanding of SCA principles and implementation under PSD2, with awareness of upcoming PSD3 regulatory impacts. Hands-on experience with IT application projects related to SCA, fraud detection, payment systems, or regulatory compliance. Familiarity with regulatory frameworks and operational readiness for initiatives like SEPA Instant Payments (SEPA IP), VOP, and EBA/ECB guidelines. Exposure to SCA & fraud analytics, including device anomaly detection and risk profiling. Proven ability to translate regulatory and fraud risk requirements into clear business and technical specifications. Proficiency in BA tools such as JIRA, Confluence, and SNOW. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

SF Recruitment have partnered with a regionally focused organisation in the heart of Birmingham City Centre. We are looking to recruit a Tourism & Research Analyst on a permanent basis, working alongside senior stakeholder within the business, and advising key public figures within the region. Salary: £45,000-£47,000 Working pattern: full time, hybrid Responsibilities will include: o Conduct research and analysis on local, regional, national and international secondary data sets and policies to identify opportunities and challenges for the West Midlands visitor economy. o Coordinate the collation and interpretation of regional, sub-regional and local primary data across the West Midlands region to enable informed targeted activity in major sporting events, leisure and business tourism workstreams o Devise and lead the research and evaluation agenda providing detailed market intelligence and ensuring consistent and reliable data sets are maintained o Collaborate with a diverse range of stakeholders, including Tourism and Hospitality Advisory Board members, visitor economy industry partners, trade associations, the public sector, government officials and academic institutions, to gather insights and perspectives. Develop and maintain strong working relationships with key partners. o Manage research and evaluation project budget and reporting o Prepare and clear and concise reports, policy briefs and presentations on visitor economy policy issues. Present findings and progress to internal and external audiences. o Manage procurement processes for the commissioning of research, ensuring budgetary approvals and controls are in place o Commission research feasibility studies and audits as appropriate to further inform and guide policy and delivery development, and deal with contract management and quality control o Determine the compatibility of different data sets to understand the extent to which that can reliably be combined and aggregated or disaggregated o Represent the West Midlands to Visit England/Visit Britain and among other destination marketing organisations o Liaise with partner organisations to ensure validity and consistency of research o Ensure coordinated delivery of activity, and where appropriate joined up systems o Lead the identification, validation and quality control of existing and new datasets to assess and ensure compatibility, robustness and statistical validity o Provide analysis, interpretation and modeling of the business and economic evidence base in support of strategic targeting of the Local Visitor Economy Growth Plan o Oversee the relationship development for mutually beneficial research opportunities and recognize any opportunities to appropriately market such research o Work with partner organisations to secure accessibility to existing and new datasets, for example through the establishment of any necessary bi- or multi-lateral data sharing protocols and systems o Support the development of common standards and protocols for data collection to ensure consistent data definitions and standards are adopted by the research team to facilitate effective sharing

If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .

Our client provides innovative fully managed solutions within the automotive fleet management sector. We are seeking an experienced Engineering Manager to lead and oversee their software development function, with a strong focus on ERP and CRM platforms. This role will be responsible for planning, scheduling, and managing the workloads of the development team, ensuring that all projects are delivered on time, within budget, and to the highest quality standards. Key Responsibilities: Plan, schedule, and oversee software development projects, ensuring delivery against project timelines, budgets, and scope. Manage, coach, and mentor a team of software developers, facilitating their professional growth and performance. Oversee sprint planning, resource allocation, and workload management among engineers. Collaborate closely with business analysts, project managers, infrastructure teams, and other key stakeholders to define requirements and align on project objectives. Ensure all software solutions meet agreed-upon standards for quality, performance, and security through robust quality assurance processes. Lead process improvements, championing best practices and rigour in software development, agile methodologies, and documentation. Oversee the release management process evaluating change requests, planning, deployment, and post-release reviews. Contribute to and support technical decision-making, providing guidance and architectural input where needed, utilise feedback loops where applicable to aid improvements for future sprints. Hire, onboard, and train new engineering talent as required, and participate in performance reviews, provide guidance, support, and feedback to team members which enhance their skills and performance. Report on progress, risks, and opportunities to senior leadership, and help align technical delivery with business strategy. Ensure compliance with all regulatory, legal, and security guidelines relevant to ERP/CRM solutions as appropriate. Key Skills and Necessary Experience: 5 years experience in a Software Development role or relevant background. Strong leadership and team motivation skills, with a track record of building, nurturing, and scaling high-performing engineering teams. Excellent communication skills, able to clearly articulate technical vision, sprint plans, progress, and obstacles to both technical and non-technical stakeholders. Accountability-focused: able to set clear objectives, hold teams and individuals to account, and drive outcomes consistently. Strong analytical and problem-solving ability to assess complex, ambiguous problems and guide teams to effective, innovative solutions. Adaptability and flexibility, willing to pivot in response to changing project requirements or business priorities while maintaining delivery focus. Proficient in risk management: skilled at identifying, assessing, and mitigating risks across technical, resource, and delivery aspects. Experienced in resource and budget management, optimising engineering resources, controlling costs, and ensuring efficient use of team capabilities. Technical competence and hands-on knowledge of ERP/CRM platforms and associated integration technologies. Familiarity with modern software engineering practices, Agile methodologies, and continuous delivery processes. Skilled with digital project management tools such as Jira, Azure DevOps, or similar systems. Previous experience of engineering and implementing effective code-based solutions. Proficiency in business-critical IT tools (Power BI, Word, Excel, Outlook, Visio, web tools) to support daily operations and reporting. High integrity, resilience, and a continuous improvement mentality, always looking for ways to enhance team capability and delivery quality This is a pivotal role within this business at a time when they are going through a period of major growth and expansion to enable them to be no1 in their field. A great time to join an innovative company.