ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Senior PMO Analyst on a 10-month fixed term contract. This position sits within the Digital Transformation Programme team directly aligned to the Portfolio PMO team. We are flexible on the location of this role but may require travel to the Glasgow office for workshops and meetings. The job Reporting to the PMO Manager, on a day-to-day basis, you'll be involved in the following: Manage the hypercare process - reflecting on previous lessons learnt and proactively identifying and implementing process improvements for future releases/phases and supporting issue tracking and performance reporting. Manage the programme change control process, including preparing packs/ dashboard reports for the programme's governance groups. Ensure programme budgets are actively managed, including tracking forecasted spend, delivery partners' expenses, managing Purchase Orders, reviewing actuals and managing the month end financial process for the programme. Support resource management processes and the production of associated deliverables (e.g. resource capacity plan), by undertaking analysis of complex supply and demand information, and highlighting any resource short-falls and spare capacity to the relevant governance board either within a specific project/programme or across the portfolio of change. Working closely with our external delivery partner to ensure the programme has clear controls in place to manage outputs and escalations. Managing the onboarding and offboarding of external partner resources and monitoring the resource forecast/actuals to align with the contract and financial budgets. Support and enforce agreed portfolio/programme/project governance structures and processes e.g., project mobilisation, reporting requirements, gateway reviews, and that stakeholders involved in the project/programmes (including Project Managers) are supported and coached as required. Undertake portfolio analysis of plans, change logs, risk & issues registers and dependency networks providing insightful information to senior stakeholders at time of need. Set up and manage programme workshops with key stakeholders as required. The person We're looking for someone who: Self-motivated to review portfolio performance and analyse the data to provide insightful reports which allow for decision making. High level of communication skills which can be adapted for different stakeholder groups and forums. A team player, who can work within a team to identify synergies and help solve any problems together. Experience of MSP tool and integrating project and programme plans - ensuring maintenance and governance adherence. Has strong Microsoft 365 expertise including Excel, PowerPoint, SharePoint, Power BI, and Power Automate. Experienced in championing Microsoft 365 and utilising these tools for process improvements. Confident individual who is proactive in their approach and will challenge the programme when required Has Azure Dev Ops experience preferable. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Sep 06, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Senior PMO Analyst on a 10-month fixed term contract. This position sits within the Digital Transformation Programme team directly aligned to the Portfolio PMO team. We are flexible on the location of this role but may require travel to the Glasgow office for workshops and meetings. The job Reporting to the PMO Manager, on a day-to-day basis, you'll be involved in the following: Manage the hypercare process - reflecting on previous lessons learnt and proactively identifying and implementing process improvements for future releases/phases and supporting issue tracking and performance reporting. Manage the programme change control process, including preparing packs/ dashboard reports for the programme's governance groups. Ensure programme budgets are actively managed, including tracking forecasted spend, delivery partners' expenses, managing Purchase Orders, reviewing actuals and managing the month end financial process for the programme. Support resource management processes and the production of associated deliverables (e.g. resource capacity plan), by undertaking analysis of complex supply and demand information, and highlighting any resource short-falls and spare capacity to the relevant governance board either within a specific project/programme or across the portfolio of change. Working closely with our external delivery partner to ensure the programme has clear controls in place to manage outputs and escalations. Managing the onboarding and offboarding of external partner resources and monitoring the resource forecast/actuals to align with the contract and financial budgets. Support and enforce agreed portfolio/programme/project governance structures and processes e.g., project mobilisation, reporting requirements, gateway reviews, and that stakeholders involved in the project/programmes (including Project Managers) are supported and coached as required. Undertake portfolio analysis of plans, change logs, risk & issues registers and dependency networks providing insightful information to senior stakeholders at time of need. Set up and manage programme workshops with key stakeholders as required. The person We're looking for someone who: Self-motivated to review portfolio performance and analyse the data to provide insightful reports which allow for decision making. High level of communication skills which can be adapted for different stakeholder groups and forums. A team player, who can work within a team to identify synergies and help solve any problems together. Experience of MSP tool and integrating project and programme plans - ensuring maintenance and governance adherence. Has strong Microsoft 365 expertise including Excel, PowerPoint, SharePoint, Power BI, and Power Automate. Experienced in championing Microsoft 365 and utilising these tools for process improvements. Confident individual who is proactive in their approach and will challenge the programme when required Has Azure Dev Ops experience preferable. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Job Title: HR Advisor Location: Lowestoft, Suffolk NR32 2EX Salary: £35,412 - £42,839 per annum pro rata (Career Grade) Job Type: Permanent, Part Time Working Hours: 22.2 Hours per week Closing date: 11:30pm on 14 September 2025 East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We have a fantastic opportunity for an HR Advisor to join our busy team, working on supporting our HR service for East Suffolk Services Limited based at Rotterdam Road Depot, Lowestoft. About the role: You will provide responsive HR advice and support and will work in partnership with our customers and the team to deliver a highly effective, professional and pro-active HR service. You will be responsible for providing advice and support to managers in employee relations, performance management, discipline and grievance and absence management. You will also be responsible for recruitment in your designated service areas and managing occupational health cases to conclusion. About you: Applicants should be CIPD level 5 qualified as a minimum, with a willingness to work towards the level 7 qualification. You will also have recent and relevant HR advisory experience including up to date knowledge of employment law, as well as strong IT, communication, and customer service skills. Salary offered within the grade will be dependent on experience and qualifications. Why work for us: East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Free car parking (for when you are working in the office) Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Please click on the APPLY button and you will be redirected to the Council's careers page. Candidates with the relevant experience or job titles of; HR Generalist, HR Officer, HR Analyst, Human Resource Analyst, Senior HR Assistant, HR Adviser, Senior HR Advisor, Assistant HR Manager, HR Coordinator, Human Resource Advisor may also be considered for this role.
Sep 06, 2025
Full time
Job Title: HR Advisor Location: Lowestoft, Suffolk NR32 2EX Salary: £35,412 - £42,839 per annum pro rata (Career Grade) Job Type: Permanent, Part Time Working Hours: 22.2 Hours per week Closing date: 11:30pm on 14 September 2025 East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk. We have a fantastic opportunity for an HR Advisor to join our busy team, working on supporting our HR service for East Suffolk Services Limited based at Rotterdam Road Depot, Lowestoft. About the role: You will provide responsive HR advice and support and will work in partnership with our customers and the team to deliver a highly effective, professional and pro-active HR service. You will be responsible for providing advice and support to managers in employee relations, performance management, discipline and grievance and absence management. You will also be responsible for recruitment in your designated service areas and managing occupational health cases to conclusion. About you: Applicants should be CIPD level 5 qualified as a minimum, with a willingness to work towards the level 7 qualification. You will also have recent and relevant HR advisory experience including up to date knowledge of employment law, as well as strong IT, communication, and customer service skills. Salary offered within the grade will be dependent on experience and qualifications. Why work for us: East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work. Here are some of the main benefits: Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays) Local government pension scheme Flexible working arrangements Learning and development tailored to your role A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. Free car parking (for when you are working in the office) Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. Please click on the APPLY button and you will be redirected to the Council's careers page. Candidates with the relevant experience or job titles of; HR Generalist, HR Officer, HR Analyst, Human Resource Analyst, Senior HR Assistant, HR Adviser, Senior HR Advisor, Assistant HR Manager, HR Coordinator, Human Resource Advisor may also be considered for this role.
Principal Cyber Security Incident Response Analyst 60,000 - 70,000 Full Time / Permanent West Midlands / Hybrid (1-2 days a month in the office ideally) The Role I am looking for a driven and experienced Principal Cyber Security Incident Response Analyst to join a large nationally recognised brand head quartered in the West Midlands. As a Principal Cyber Security Incident Response Analyst, you will play a pivotal role in protecting critical systems, assets, and people from cyber security threats. You'll be part of a world-class team, working at the forefront of threat detection and response. We are ideally looking for someone Midlands based who can be on site in Warwickshire 1-2 days a month on average. Responsibilities: Provide leadership and mentorship to Analysts and Senior Analysts, fostering a culture of excellence and continuous development. Drive the evolution and enhancement of the Cyber Security Incident Response function, ensuring the team consistently meets and exceeds key performance indicators. Lead investigations and remediation efforts for cyber security incidents and alerts across diverse sources, including network, endpoint, cloud environments, and threat intelligence feeds. Perform in-depth trend analysis to identify patterns and inform improvements in organisational controls and threat detection capabilities. Develop, maintain, and continuously improve documentation and reporting frameworks to support transparency, consistency, and strategic decision-making. Experience required: Previous experience in a similar Cyber Incident Response Analyst role, preferably in a senior or lead capacity. Strong experience in security monitoring across diverse systems and environments, including cloud and on-premises. Proven leadership in incident response within SOC settings. Deep understanding of the cyber threat landscape, attack vectors, and detection techniques. Proficient in cybersecurity tools, regulations, and compliance standards. Excellent communication and stakeholder engagement skills, with the ability to convey technical insights to varied audiences. Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 06, 2025
Full time
Principal Cyber Security Incident Response Analyst 60,000 - 70,000 Full Time / Permanent West Midlands / Hybrid (1-2 days a month in the office ideally) The Role I am looking for a driven and experienced Principal Cyber Security Incident Response Analyst to join a large nationally recognised brand head quartered in the West Midlands. As a Principal Cyber Security Incident Response Analyst, you will play a pivotal role in protecting critical systems, assets, and people from cyber security threats. You'll be part of a world-class team, working at the forefront of threat detection and response. We are ideally looking for someone Midlands based who can be on site in Warwickshire 1-2 days a month on average. Responsibilities: Provide leadership and mentorship to Analysts and Senior Analysts, fostering a culture of excellence and continuous development. Drive the evolution and enhancement of the Cyber Security Incident Response function, ensuring the team consistently meets and exceeds key performance indicators. Lead investigations and remediation efforts for cyber security incidents and alerts across diverse sources, including network, endpoint, cloud environments, and threat intelligence feeds. Perform in-depth trend analysis to identify patterns and inform improvements in organisational controls and threat detection capabilities. Develop, maintain, and continuously improve documentation and reporting frameworks to support transparency, consistency, and strategic decision-making. Experience required: Previous experience in a similar Cyber Incident Response Analyst role, preferably in a senior or lead capacity. Strong experience in security monitoring across diverse systems and environments, including cloud and on-premises. Proven leadership in incident response within SOC settings. Deep understanding of the cyber threat landscape, attack vectors, and detection techniques. Proficient in cybersecurity tools, regulations, and compliance standards. Excellent communication and stakeholder engagement skills, with the ability to convey technical insights to varied audiences. Please apply via the link or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Incident Management Analyst (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is responsible for the availability and performance of the Bank's global technology services, enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift, acting to restore major incidents. Key responsibilities: React to Service failure appropriately according to business impact. Ability to prioritise multiple high priority incidents at any given time. Ensure standard call facilitation and call leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively with senior executives. Evaluate the use of all communication channels and ensure they are effectively and consistently utilized. Compose and provide regular updates on incident status to stakeholders, technical teams, and senior management, including Executive communications. Maintain and document accurate status and progress of incident recovery efforts. Ensures all impacts are accurately recorded and documented in the system of record, Maintain detailed records of incidents, including actions taken, outcomes, and lessons learned. Ensure compliance with incident management policies and procedures, serving as a focal point for the stakeholder and associate experience, restoring complex production incidents under tight Service Level Agreements. Continually review and refine incident management processes to optimize efficiency and effectiveness. Key Skills & Experience: Ability to guide, coordinate and challenge technical and stakeholder teams during incident response. Highly developed relationship management, influencing and leadership skills. Technical knowledge: Understanding of IT infrastructure, systems, and network operations. Communication: Excellent verbal and written communication to effectively interact with technical teams, management, and stakeholders. Decision-making: Ability to make timely decisions in critical situations. Organizational: Strong time management skills to prioritize tasks and manage multiple incidents simultaneously. Exceptional ability to remain calm under pressure. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Sep 05, 2025
Contractor
Incident Management Analyst (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is responsible for the availability and performance of the Bank's global technology services, enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift, acting to restore major incidents. Key responsibilities: React to Service failure appropriately according to business impact. Ability to prioritise multiple high priority incidents at any given time. Ensure standard call facilitation and call leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively with senior executives. Evaluate the use of all communication channels and ensure they are effectively and consistently utilized. Compose and provide regular updates on incident status to stakeholders, technical teams, and senior management, including Executive communications. Maintain and document accurate status and progress of incident recovery efforts. Ensures all impacts are accurately recorded and documented in the system of record, Maintain detailed records of incidents, including actions taken, outcomes, and lessons learned. Ensure compliance with incident management policies and procedures, serving as a focal point for the stakeholder and associate experience, restoring complex production incidents under tight Service Level Agreements. Continually review and refine incident management processes to optimize efficiency and effectiveness. Key Skills & Experience: Ability to guide, coordinate and challenge technical and stakeholder teams during incident response. Highly developed relationship management, influencing and leadership skills. Technical knowledge: Understanding of IT infrastructure, systems, and network operations. Communication: Excellent verbal and written communication to effectively interact with technical teams, management, and stakeholders. Decision-making: Ability to make timely decisions in critical situations. Organizational: Strong time management skills to prioritize tasks and manage multiple incidents simultaneously. Exceptional ability to remain calm under pressure. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Principal Cyber Security Incident Response Analyst £60,000 - £70,000 Full Time/Permanent West Midlands/Hybrid (1-2 days a month in the office ideally) The Role I am looking for a driven and experienced Principal Cyber Security Incident Response Analyst to join a large nationally recognised brand head quartered in the West Midlands. As a Principal Cyber Security Incident Response Analyst, you will play a pivotal role in protecting critical systems, assets, and people from cyber security threats. You'll be part of a world-class team, working at the forefront of threat detection and response. We are ideally looking for someone Midlands based who can be on site in Warwickshire 1-2 days a month on average. Responsibilities: Provide leadership and mentorship to Analysts and Senior Analysts, fostering a culture of excellence and continuous development. Drive the evolution and enhancement of the Cyber Security Incident Response function, ensuring the team consistently meets and exceeds key performance indicators. Lead investigations and remediation efforts for cyber security incidents and alerts across diverse sources, including network, endpoint, cloud environments, and threat intelligence feeds. Perform in-depth trend analysis to identify patterns and inform improvements in organisational controls and threat detection capabilities. Develop, maintain, and continuously improve documentation and reporting frameworks to support transparency, consistency, and strategic decision-making. Experience required: Previous experience in a similar Cyber Incident Response Analyst role, preferably in a senior or lead capacity. Strong experience in security monitoring across diverse systems and environments, including cloud and on-premises. Proven leadership in incident response within SOC settings. Deep understanding of the cyber threat landscape, attack vectors, and detection techniques. Proficient in cybersecurity tools, regulations, and compliance standards. Excellent communication and stakeholder engagement skills, with the ability to convey technical insights to varied audiences. Please apply via the link or contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 05, 2025
Full time
Principal Cyber Security Incident Response Analyst £60,000 - £70,000 Full Time/Permanent West Midlands/Hybrid (1-2 days a month in the office ideally) The Role I am looking for a driven and experienced Principal Cyber Security Incident Response Analyst to join a large nationally recognised brand head quartered in the West Midlands. As a Principal Cyber Security Incident Response Analyst, you will play a pivotal role in protecting critical systems, assets, and people from cyber security threats. You'll be part of a world-class team, working at the forefront of threat detection and response. We are ideally looking for someone Midlands based who can be on site in Warwickshire 1-2 days a month on average. Responsibilities: Provide leadership and mentorship to Analysts and Senior Analysts, fostering a culture of excellence and continuous development. Drive the evolution and enhancement of the Cyber Security Incident Response function, ensuring the team consistently meets and exceeds key performance indicators. Lead investigations and remediation efforts for cyber security incidents and alerts across diverse sources, including network, endpoint, cloud environments, and threat intelligence feeds. Perform in-depth trend analysis to identify patterns and inform improvements in organisational controls and threat detection capabilities. Develop, maintain, and continuously improve documentation and reporting frameworks to support transparency, consistency, and strategic decision-making. Experience required: Previous experience in a similar Cyber Incident Response Analyst role, preferably in a senior or lead capacity. Strong experience in security monitoring across diverse systems and environments, including cloud and on-premises. Proven leadership in incident response within SOC settings. Deep understanding of the cyber threat landscape, attack vectors, and detection techniques. Proficient in cybersecurity tools, regulations, and compliance standards. Excellent communication and stakeholder engagement skills, with the ability to convey technical insights to varied audiences. Please apply via the link or contact (see below) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Why Greencore? We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. Role Purpose To provide financial analysis and insight to support stakeholders to drive action and improve future performance. Support the process for a robust budgeting and forecasting and lead multi-site improvement activities as required. Optimise financial performance with a particular focus on relevant key performance indicators within business specialisation. Key Accountabilities Ensure financial reporting including weekly flash, weekly profit and loss, and month end close are completed accurately and within agreed timescales Develop and communicate key performance indicators to monitor and drive positive change and expand understanding of cost or margin drivers Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget and quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Identify, challenge, and proactively satisfy internal customer requirements to provide information, interpretation, and insight to the functional teams to promote effective delivery of commercial and operational performance Continuously review business practices to make recommendations for changes which will enhance cost efficiency and business improvement Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for Qualified Accountant (ACA, ACCA, CIMA), QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised, and able to work flexibly to meet deadlines and have the drive to deliver results At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits 25 days holiday Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 05, 2025
Full time
Why Greencore? We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. Role Purpose To provide financial analysis and insight to support stakeholders to drive action and improve future performance. Support the process for a robust budgeting and forecasting and lead multi-site improvement activities as required. Optimise financial performance with a particular focus on relevant key performance indicators within business specialisation. Key Accountabilities Ensure financial reporting including weekly flash, weekly profit and loss, and month end close are completed accurately and within agreed timescales Develop and communicate key performance indicators to monitor and drive positive change and expand understanding of cost or margin drivers Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget and quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Identify, challenge, and proactively satisfy internal customer requirements to provide information, interpretation, and insight to the functional teams to promote effective delivery of commercial and operational performance Continuously review business practices to make recommendations for changes which will enhance cost efficiency and business improvement Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for Qualified Accountant (ACA, ACCA, CIMA), QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised, and able to work flexibly to meet deadlines and have the drive to deliver results At Greencore we put our people at the core. We celebrate their differences and help everyone to be themselves at work. Together we make every day taste better. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits 25 days holiday Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Collaboration Operations Support Analyst - SharePoint Contract Length: 12 Months Location: Bromley, London Work Arrangement: Hybrid Working 3 days onsite and 2 days remote working INSIDE IR35 via umbrella Are you a skilled Collaboration Operations Support Analyst with a passion for SharePoint? Our client is seeking a motivated professional to join their team in Bromley, London. The office is conveniently located just a 6-minute walk from Bromley South train station. About the Role: As a Collaboration Operations Support Analyst, you will play a crucial role in supporting IT infrastructure and resources necessary for delivering high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and SLAs. Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards. Monitor and report on application service performance, ensuring availability and capacity meet business demands. Apply information security procedures to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement plans. Facilitate both reactive and proactive problem resolution, documenting root causes and preventive measures. Install, configure, and troubleshoot applications supporting IT services. Act as a third-level resource for collaboration applications, collaborating with peers for solution planning and complex troubleshooting. Provide on-call support, including nights and weekends as needed. Required Skills/Experience: 5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online), One Drive for Business, and Teams. 5+ years of experience with Microsoft PowerShell and scripting technologies. Familiarity with monitoring technologies (Splunk, SCOM, & SiteScope). Solid understanding of Active Directory, Server, Database (SQL), and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Proven ability to work effectively under pressure in a demanding environment. Strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. If you are ready to take on this exciting challenge and contribute to the success of our client's IT operations, we want to hear from you! Apply today with your updated CV and a cover letter highlighting your relevant experience. Our client is an equal-opportunity employer and values diversity in the workplace. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 05, 2025
Contractor
Collaboration Operations Support Analyst - SharePoint Contract Length: 12 Months Location: Bromley, London Work Arrangement: Hybrid Working 3 days onsite and 2 days remote working INSIDE IR35 via umbrella Are you a skilled Collaboration Operations Support Analyst with a passion for SharePoint? Our client is seeking a motivated professional to join their team in Bromley, London. The office is conveniently located just a 6-minute walk from Bromley South train station. About the Role: As a Collaboration Operations Support Analyst, you will play a crucial role in supporting IT infrastructure and resources necessary for delivering high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and SLAs. Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards. Monitor and report on application service performance, ensuring availability and capacity meet business demands. Apply information security procedures to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement plans. Facilitate both reactive and proactive problem resolution, documenting root causes and preventive measures. Install, configure, and troubleshoot applications supporting IT services. Act as a third-level resource for collaboration applications, collaborating with peers for solution planning and complex troubleshooting. Provide on-call support, including nights and weekends as needed. Required Skills/Experience: 5+ years' experience with Microsoft SharePoint (2016, SE, & SP Online), One Drive for Business, and Teams. 5+ years of experience with Microsoft PowerShell and scripting technologies. Familiarity with monitoring technologies (Splunk, SCOM, & SiteScope). Solid understanding of Active Directory, Server, Database (SQL), and networking technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Proven ability to work effectively under pressure in a demanding environment. Strong problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Ability to interface with key software/hardware partners such as Microsoft and AvePoint. Knowledge of incident, change, and problem management disciplines; experience with the Remedy ITSM application toolset. Desired Skills/Experience: ITIL Certification and a solid understanding of ITIL principles, functions, and processes is a plus. Experience with server, storage, and network technologies. If you are ready to take on this exciting challenge and contribute to the success of our client's IT operations, we want to hear from you! Apply today with your updated CV and a cover letter highlighting your relevant experience. Our client is an equal-opportunity employer and values diversity in the workplace. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Role : Real Time Messaging Support Analyst Location : Bromley, Chester or Camberley, 2 days per week on site required Duration : 12-month contract Rate : .00 Are you an expert in unified communications looking to take the next step in your career? This is a fantastic opportunity to join a world-leading financial services organisation, renowned for its cutting-edge technology, global reach, and commitment to innovation. You'll be part of a collaborative team working on major transformation projects, including the migration from Skype for Business to Microsoft Teams, in a dynamic, high-performance environment. The Role As a Collaboration Operations Support Analyst, you will be responsible for the day-to-day operations, support, and optimisation of a complex Unified Communications environment. This includes managing high-priority incidents, deploying infrastructure changes, and ensuring the smooth running of collaboration tools. You'll play a key role in a major transition project while maintaining stability and compliance across critical platforms. Key Responsibilities : Manage, maintain, and support Unified Communications platforms, including Skype for Business (on-premises), Microsoft Teams, Mattermost (Linux-based), and Symphony. Troubleshoot and resolve critical escalations, acting as a 3rd line subject matter expert. Deliver production changes, infrastructure deployments, and proactive service improvements. Support monitoring, performance optimisation, and capacity planning using tools such as Splunk, SCOM, and SiteScope. Collaborate with architecture and engineering teams on solution design, testing, and implementation. Apply ITIL-aligned incident, problem, and change management processes. Participate in on-call rota (including nights and weekends). Skills & Experience Required : Strong experience with Microsoft Lync/Skype for Business (on-premises) and Microsoft Teams. Strong experience with Mattermost (Linux-based) and Symphony. Strong Linux and PowerShell scripting skills. Knowledge of Smarsh (vendor) and Vantage (archiving/scanning tool) is highly desirable. Strong understanding of server-based platforms, Active Directory, SQL databases, networking, and voice technologies. Experience with Splunk and other monitoring tools. Proven troubleshooting and problem-solving skills in high-pressure environments. Excellent communication skills with the ability to work across technical and business teams. ITIL knowledge/certification advantageous. Why Apply? You'll be joining an organisation where technology is central to its strategy, offering exposure to large-scale transformation projects and the latest collaboration tools. In return, you'll benefit from a supportive team environment, competitive compensation, and the chance to make a tangible impact on global operations. Candidates will ideally show evidence of the above in their CV to be considered please click the " apply " button. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Sep 05, 2025
Contractor
Role : Real Time Messaging Support Analyst Location : Bromley, Chester or Camberley, 2 days per week on site required Duration : 12-month contract Rate : .00 Are you an expert in unified communications looking to take the next step in your career? This is a fantastic opportunity to join a world-leading financial services organisation, renowned for its cutting-edge technology, global reach, and commitment to innovation. You'll be part of a collaborative team working on major transformation projects, including the migration from Skype for Business to Microsoft Teams, in a dynamic, high-performance environment. The Role As a Collaboration Operations Support Analyst, you will be responsible for the day-to-day operations, support, and optimisation of a complex Unified Communications environment. This includes managing high-priority incidents, deploying infrastructure changes, and ensuring the smooth running of collaboration tools. You'll play a key role in a major transition project while maintaining stability and compliance across critical platforms. Key Responsibilities : Manage, maintain, and support Unified Communications platforms, including Skype for Business (on-premises), Microsoft Teams, Mattermost (Linux-based), and Symphony. Troubleshoot and resolve critical escalations, acting as a 3rd line subject matter expert. Deliver production changes, infrastructure deployments, and proactive service improvements. Support monitoring, performance optimisation, and capacity planning using tools such as Splunk, SCOM, and SiteScope. Collaborate with architecture and engineering teams on solution design, testing, and implementation. Apply ITIL-aligned incident, problem, and change management processes. Participate in on-call rota (including nights and weekends). Skills & Experience Required : Strong experience with Microsoft Lync/Skype for Business (on-premises) and Microsoft Teams. Strong experience with Mattermost (Linux-based) and Symphony. Strong Linux and PowerShell scripting skills. Knowledge of Smarsh (vendor) and Vantage (archiving/scanning tool) is highly desirable. Strong understanding of server-based platforms, Active Directory, SQL databases, networking, and voice technologies. Experience with Splunk and other monitoring tools. Proven troubleshooting and problem-solving skills in high-pressure environments. Excellent communication skills with the ability to work across technical and business teams. ITIL knowledge/certification advantageous. Why Apply? You'll be joining an organisation where technology is central to its strategy, offering exposure to large-scale transformation projects and the latest collaboration tools. In return, you'll benefit from a supportive team environment, competitive compensation, and the chance to make a tangible impact on global operations. Candidates will ideally show evidence of the above in their CV to be considered please click the " apply " button. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Collaboration Operations Support Analyst - Real Time Messaging Hybrid working 3 days in Camberley and 2 days remote working (12 minutes walk from Blackwater train station) Contract Length: 12 months INSIDE IR35 via umbrella Are you passionate about collaboration technologies and looking for a new challenge? Our client is seeking a skilled Collaboration Operations Support Analyst to join their dynamic team. This role offers the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration. Key Responsibilities: Execute processes in support of the IT infrastructure and resources required to deliver and support IT services. Prepare for new or changed services, managing the change process and maintaining regulatory standards. Manage and support infrastructure applications and related data repositories on a daily basis. Monitor, measure, and report on the performance of application services, ensuring availability and capacity meet business demand. Apply information security procedures to maintain compliance across infrastructure applications. Manage system and service performance concerning business performance and financial sustainability. Support the development of continual service improvement plans to ensure IT infrastructure meets business needs. Facilitate the resolution of problems throughout the information system lifecycle, documenting root causes and implementing remedies. Install, configure, and troubleshoot applications that support IT services. Act as a third-level resource for collaboration applications. Collaborate with Architecture/Engineering peers for solution planning, testing, validation, and complex troubleshooting. Provide on-call support responsibilities (coverage nights & weekends). Required Skills/Experience: 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting, Persistent Chat Rooms, Mobile IM, B2B Federation). 3+ years' experience with Mattermost and Symphony. 2+ years' experience with Microsoft PowerShell and scripting technologies. Proficiency in monitoring technologies (Splunk, SCOM, SiteScope). Solid understanding of Active Directory, server, database (SQL), and networking & voice technologies. Knowledge of Linux server, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to work effectively under pressure. Proven problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to take your career to the next level as a Collaboration Operations Support Analyst, apply today! We look forward to hearing from you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 05, 2025
Contractor
Collaboration Operations Support Analyst - Real Time Messaging Hybrid working 3 days in Camberley and 2 days remote working (12 minutes walk from Blackwater train station) Contract Length: 12 months INSIDE IR35 via umbrella Are you passionate about collaboration technologies and looking for a new challenge? Our client is seeking a skilled Collaboration Operations Support Analyst to join their dynamic team. This role offers the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration. Key Responsibilities: Execute processes in support of the IT infrastructure and resources required to deliver and support IT services. Prepare for new or changed services, managing the change process and maintaining regulatory standards. Manage and support infrastructure applications and related data repositories on a daily basis. Monitor, measure, and report on the performance of application services, ensuring availability and capacity meet business demand. Apply information security procedures to maintain compliance across infrastructure applications. Manage system and service performance concerning business performance and financial sustainability. Support the development of continual service improvement plans to ensure IT infrastructure meets business needs. Facilitate the resolution of problems throughout the information system lifecycle, documenting root causes and implementing remedies. Install, configure, and troubleshoot applications that support IT services. Act as a third-level resource for collaboration applications. Collaborate with Architecture/Engineering peers for solution planning, testing, validation, and complex troubleshooting. Provide on-call support responsibilities (coverage nights & weekends). Required Skills/Experience: 2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting, Persistent Chat Rooms, Mobile IM, B2B Federation). 3+ years' experience with Mattermost and Symphony. 2+ years' experience with Microsoft PowerShell and scripting technologies. Proficiency in monitoring technologies (Splunk, SCOM, SiteScope). Solid understanding of Active Directory, server, database (SQL), and networking & voice technologies. Knowledge of Linux server, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office products. Ability to work effectively under pressure. Proven problem identification, troubleshooting, and resolution skills. Excellent written and verbal communication skills. Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco). Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus. Desired Skills/Experience: Telephony and network experience. ITIL Certification with an in-depth understanding of ITIL principles is a plus. If you're ready to take your career to the next level as a Collaboration Operations Support Analyst, apply today! We look forward to hearing from you. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Sep 05, 2025
Contractor
Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves as the primary escalation point for store-related issues, ensuring swift resolution and maintaining strong working relationships with area managers, brand ambassadors, and cross-regional teams. The position also contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Host and facilitate UK sales reporting meetings with brand stakeholders, delivering clear insights and performance updates. Build and maintain strong professional relationships with area managers, brand ambassadors, and other key business partners. Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Execute SQL queries and tasks to generate, validate, and analyse sales data. Manage till builds and deployments (Windows 11) for new store openings, upgrades, and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits to stores for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in a fast-paced environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
We are currently in the market to recruit multiple Civil Design Engineers (Water), ideally with wastewater networks and/or clean water networks experience, for a variety of major long-term water industry frameworks across the UK. In addition to a range of long-term programmes across the UK water industry Tetra Tech, and RPS, have successfully won a £100 million single-award framework from United Utilities to support the improvement of river health across the Northwest of England. Tetra Tech has been working with United Utilities for many years on innovative projects. As we move towards AMP8, this is an exciting time to be working in the water industry, and collaborating with passionate organisations, gives our people the opportunity to create positive change. Under this 10-year framework, Tetra Tech will drive program optimisation, develop solutions, and select the preferred options based on best value, lowest carbon, and cost. Our mission is to deliver exceptional water services to foster a resilient, eco-friendly, and thriving Northwest. The North West is the preferred location for this role however other locations may be considered. About The Team: We are a team of Engineers, Modellers, and Data Analysts providing Asset Management and Operational Strategy development, to our Water Industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication, and teamwork to help us meet our clients' needs. In addition to the United Utilities framework, we also work with several major water companies across the UK, having a broad portfolio of long-term framework agreements in place. Our Water Consultancy business has a range of prestigious AMP8 programmes leading into AMP9 and beyond, where you'll be securing your career for many years, leaving a lasting legacy! About You: As a key member of the Water Consultancy business, your role is critical to helping us deliver great projects for our Water Industry clients. You will be working alongside a multi-disciplinary team of water project experts on a range of capital delivery projects. You will have a substantial opportunity to contribute towards optioneering, outline, and detailed design expertise across various frameworks. Our scope of work encompasses a wide range of technically demanding projects in the field of Wastewater Infrastructure. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valuable member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the region, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your Responsibilities: Interacting with clients to grasp their specific needs and preferences. Creating an outline and detailed design drawings, as well as associated construction-ready documentation. Offering input into the development of Feasibility-level designs and Optioneering assessments. Generating concise and well-organised design calculations, reports, drawings, and other deliverables, including both outline and detailed design drawings and relevant construction-ready documentation. Collaborating with contractors, the supply chain, and various project stakeholders. Mentoring and providing support for the professional development of graduate engineers. Skills, Knowledge and Experience: Demonstrated proficiency in technical design across multiple disciplines within project environments. Effective motivation, influencing, and people management skills. Good grasp and working knowledge of relevant British Standards, UK Industry Codes of Practice, and Water Specifications. Qualifications: Preferably degree qualified in Civil Engineering or a relevant technical subject. Postgraduate qualifications are an advantage. Affiliation with a professional institution like IET, InstMC, or CIWEM, or in the process of working towards membership and nearing application. What's in it for you? A personal development plan and a transparent career pathway puts you in the driving seat of your career and you'll be supported as far as you want to go. We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognise the potential and contribution of everyone. A career here is far from ordinary. Here you're not a number, you are part of the solution. Why Tetra Tech? With over 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading, global provider of consulting and engineering services. We are proud to offer our people market-leading development and project opportunities, helping to solve some of the world's most complex problems. At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. For more information on our company, please visit our website at . Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010. We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance. We're a connected community, working together to achieve exceptional outcomes. We understand the need to work flexibly, empowering our people to create a work-life balance that's right for them. We also understand the importance of collaboration and social connection in the office environment. With agile offices and hybrid working offered as standard, we trust our people to find the right balance to meet client needs - this is a workplace that works for you. Come and join our team and truly make a difference in the future of water! Additional Information Organization: 784 TCE Requisition
Sep 05, 2025
Full time
We are currently in the market to recruit multiple Civil Design Engineers (Water), ideally with wastewater networks and/or clean water networks experience, for a variety of major long-term water industry frameworks across the UK. In addition to a range of long-term programmes across the UK water industry Tetra Tech, and RPS, have successfully won a £100 million single-award framework from United Utilities to support the improvement of river health across the Northwest of England. Tetra Tech has been working with United Utilities for many years on innovative projects. As we move towards AMP8, this is an exciting time to be working in the water industry, and collaborating with passionate organisations, gives our people the opportunity to create positive change. Under this 10-year framework, Tetra Tech will drive program optimisation, develop solutions, and select the preferred options based on best value, lowest carbon, and cost. Our mission is to deliver exceptional water services to foster a resilient, eco-friendly, and thriving Northwest. The North West is the preferred location for this role however other locations may be considered. About The Team: We are a team of Engineers, Modellers, and Data Analysts providing Asset Management and Operational Strategy development, to our Water Industry clients to support business planning and delivery. This is an evolving industry, providing challenges and opportunities that require innovation, dedication, and teamwork to help us meet our clients' needs. In addition to the United Utilities framework, we also work with several major water companies across the UK, having a broad portfolio of long-term framework agreements in place. Our Water Consultancy business has a range of prestigious AMP8 programmes leading into AMP9 and beyond, where you'll be securing your career for many years, leaving a lasting legacy! About You: As a key member of the Water Consultancy business, your role is critical to helping us deliver great projects for our Water Industry clients. You will be working alongside a multi-disciplinary team of water project experts on a range of capital delivery projects. You will have a substantial opportunity to contribute towards optioneering, outline, and detailed design expertise across various frameworks. Our scope of work encompasses a wide range of technically demanding projects in the field of Wastewater Infrastructure. By joining us, you're not just taking on exciting projects and collaborating with leading minds. You're making a meaningful impact on millions of lives the UK, leaving a legacy for generations to come. As a valuable member of our team, you'll play a crucial role in the water industry, and work with the largest water companies in the region, ensuring a positive and enduring influence on the communities we serve. If you're ready to contribute your skills and expertise to a dynamic and innovative environment, we invite you to join us on this exciting journey. Your Responsibilities: Interacting with clients to grasp their specific needs and preferences. Creating an outline and detailed design drawings, as well as associated construction-ready documentation. Offering input into the development of Feasibility-level designs and Optioneering assessments. Generating concise and well-organised design calculations, reports, drawings, and other deliverables, including both outline and detailed design drawings and relevant construction-ready documentation. Collaborating with contractors, the supply chain, and various project stakeholders. Mentoring and providing support for the professional development of graduate engineers. Skills, Knowledge and Experience: Demonstrated proficiency in technical design across multiple disciplines within project environments. Effective motivation, influencing, and people management skills. Good grasp and working knowledge of relevant British Standards, UK Industry Codes of Practice, and Water Specifications. Qualifications: Preferably degree qualified in Civil Engineering or a relevant technical subject. Postgraduate qualifications are an advantage. Affiliation with a professional institution like IET, InstMC, or CIWEM, or in the process of working towards membership and nearing application. What's in it for you? A personal development plan and a transparent career pathway puts you in the driving seat of your career and you'll be supported as far as you want to go. We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognise the potential and contribution of everyone. A career here is far from ordinary. Here you're not a number, you are part of the solution. Why Tetra Tech? With over 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading, global provider of consulting and engineering services. We are proud to offer our people market-leading development and project opportunities, helping to solve some of the world's most complex problems. At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. For more information on our company, please visit our website at . Tetra Tech is an equal opportunities employer and encourages applications from all suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity/shared parental leave, in line with the Equalities Act 2010. We are very happy to discuss flexible working for this role, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance. We're a connected community, working together to achieve exceptional outcomes. We understand the need to work flexibly, empowering our people to create a work-life balance that's right for them. We also understand the importance of collaboration and social connection in the office environment. With agile offices and hybrid working offered as standard, we trust our people to find the right balance to meet client needs - this is a workplace that works for you. Come and join our team and truly make a difference in the future of water! Additional Information Organization: 784 TCE Requisition
Location: Croydon, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking an Account Leader / Client Director to engage with clients, generate and secure project opportunities, contribute to growth of our aviation portfolio and be accountable for the delivery of major airport planning and development projects. The successful candidate will be proactive and dynamic, with a business development mind-set, with a proven ability of winning work with world class airports. The candidate will work collaboratively with a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key duties and responsibilities will include: Business Development: Proactively seek and pursue new business opportunities to grow the airport master planning and capacity portfolio Leverage an established industry network to build and maintain relationships with new and existing clients Represent Mott MacDonald with authenticity and integrity at industry conferences, networking events, and client meetings to enhance our profile Account Leadership: Accountable for our relationship with one or more significant airport clients in the role of Account Leader / Client Director Develop and maintain strong and robust client relationships with key directors at airport owners and operators Capture planning and pre-positioning for upcoming opportunities and prospects with clients - identifying opportunities and turning them into prospects Drive the bidding process to convert prospects into projects, be responsible for bid teams, producing high-quality proposals that are both technically and commercially sound Managing risk and commercial performance on projects Working effectively with the Aviation Market Director, Practice Leaders and Resource Managers to bring the right resources to deliver the project to the client's satisfaction and meeting Mott MacDonald's profit targets Addressing client's issues and fulfilling their aspirations Oversight of other discipline projects with your clients to maintain the relationship Project Delivery: Direct major airport planning and development projects with your clients or others, when required to do so Perform the role of Project Director/Principal, ultimately accountable for successful outcomes, coaching and mentoring Project Managers and Technical Leaders As Project Director/Principal accountable for the successful completion of all projects under your oversight. Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase Direct projects to achieve quality deliverables on time and on budget to maintain customer satisfaction without compromising target profit Candidate specification We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. Essential: A proven track record of success in business development and winning work with major airports Extensive experience in airport planning and capacity, including work on large scale airport development programmes Excellent communication skills including client and stakeholder negotiation A degree in airport planning, air transport management, aeronautical engineering, civil engineering. Candidates with other relevant qualifications may be considered Chartership is not essential to apply for this role but is expected of a candidate who has qualifications aligned with a professional institution Fluency in English - knowledge of other languages will be valued as an advantage A strong and active network of clients in the aviation industry To deliver this role you will be required to travel regularly to domestic and international clients and be expected to work overseas on key projects as and when required Proficient in Microsoft software Knowledge of simulation modelling tools and the ability to manage others to use them to deliver capacity and demand analysis outputs We are looking for candidates with the following characteristics: Proactive and self-motivated, with a learning mindset Excellent networking skills, able to build and maintain client relationships Well-connected in the airport sector, with a respected industry reputation Strong business development skills, with experience in generating and winning work A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration Excellent communication and interpersonal skills, which allow you to confidently liaise with clients and lead cross-functional teams Strong project director skills with an ability to manage multiple priorities in a dynamic environment UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies . click apply for full job details
Sep 05, 2025
Full time
Location: Croydon, UK Recruiter contact: Ainsley Anstess Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit We help conceive, drive, and implement transport solutions for cities, regions, and asset owners/operators around the globe. From preparing the business case and advising on related issues - such as revenue, procurement, and environmental legislation - to delivering the completed infrastructure and helping maintain it. Our planning, engineering, environmental and management skills cover the whole project cycle. We play a major role in developing and delivering the Global Transport Sector Strategy. Overview of the role Our specialist aviation team is based in London, UK, and delivers major airport planning and development projects globally, working collaboratively with our regional offices. We are seeking an Account Leader / Client Director to engage with clients, generate and secure project opportunities, contribute to growth of our aviation portfolio and be accountable for the delivery of major airport planning and development projects. The successful candidate will be proactive and dynamic, with a business development mind-set, with a proven ability of winning work with world class airports. The candidate will work collaboratively with a globally respected and diverse team of airport planners, airfield engineers and forecast, capacity and business analysts. Key duties and responsibilities will include: Business Development: Proactively seek and pursue new business opportunities to grow the airport master planning and capacity portfolio Leverage an established industry network to build and maintain relationships with new and existing clients Represent Mott MacDonald with authenticity and integrity at industry conferences, networking events, and client meetings to enhance our profile Account Leadership: Accountable for our relationship with one or more significant airport clients in the role of Account Leader / Client Director Develop and maintain strong and robust client relationships with key directors at airport owners and operators Capture planning and pre-positioning for upcoming opportunities and prospects with clients - identifying opportunities and turning them into prospects Drive the bidding process to convert prospects into projects, be responsible for bid teams, producing high-quality proposals that are both technically and commercially sound Managing risk and commercial performance on projects Working effectively with the Aviation Market Director, Practice Leaders and Resource Managers to bring the right resources to deliver the project to the client's satisfaction and meeting Mott MacDonald's profit targets Addressing client's issues and fulfilling their aspirations Oversight of other discipline projects with your clients to maintain the relationship Project Delivery: Direct major airport planning and development projects with your clients or others, when required to do so Perform the role of Project Director/Principal, ultimately accountable for successful outcomes, coaching and mentoring Project Managers and Technical Leaders As Project Director/Principal accountable for the successful completion of all projects under your oversight. Success means sound governance, commercial, financial, technical, health, safety and welfare, and realisation of client benefits agreed in the proposal phase Direct projects to achieve quality deliverables on time and on budget to maintain customer satisfaction without compromising target profit Candidate specification We are looking for a flexible and motivated professional with experience and a genuine passion for the aviation industry. Essential: A proven track record of success in business development and winning work with major airports Extensive experience in airport planning and capacity, including work on large scale airport development programmes Excellent communication skills including client and stakeholder negotiation A degree in airport planning, air transport management, aeronautical engineering, civil engineering. Candidates with other relevant qualifications may be considered Chartership is not essential to apply for this role but is expected of a candidate who has qualifications aligned with a professional institution Fluency in English - knowledge of other languages will be valued as an advantage A strong and active network of clients in the aviation industry To deliver this role you will be required to travel regularly to domestic and international clients and be expected to work overseas on key projects as and when required Proficient in Microsoft software Knowledge of simulation modelling tools and the ability to manage others to use them to deliver capacity and demand analysis outputs We are looking for candidates with the following characteristics: Proactive and self-motivated, with a learning mindset Excellent networking skills, able to build and maintain client relationships Well-connected in the airport sector, with a respected industry reputation Strong business development skills, with experience in generating and winning work A team player who nurtures and uplifts colleagues, and is able to foster teamwork and collaboration Excellent communication and interpersonal skills, which allow you to confidently liaise with clients and lead cross-functional teams Strong project director skills with an ability to manage multiple priorities in a dynamic environment UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. Agile working We are happy to talk openly about flexible working and how we can support your responsibilities beyond the workplace. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years' service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies . click apply for full job details
FP&A position, Salary £35,000 - £40,000, Witney-based Your new company We are actively looking for a Financial Analyst to join a fast-paced and highly commercial FP&A team, based in Witney. This role reports to the Senior Finance Business Partner and is responsible for providing commercial and analytical support to the business at an exciting stage of development and growth. Your new role Work with a wide range of stakeholders, including managers from branch network and central functions.Deliver insightful analysis of weekly business performance and monthly operational board packsProvide timely ad-hoc analysis of financial and non-financial drivers using Excel and PowerBISupport the budgeting and forecasting processesWork to a high level of accuracy whilst managing multiple priorities and deadlines with your stakeholders What you'll need to succeed Competent in Excel with a desire to progress skills to an advanced level.Experience of handling financial and non-financial datasets.Experience of using budgeting and BI tools will be an advantage.Able to influence through developing relationships across the business.A good team player with a proactive attitude. What you'll get in return 25 days holiday, increasing to 27 days through service (plus bank holidays)Study support towards a recognised accountancy qualificationAccess to a Healthcare CashplanDiscounts on gym membership Greatly enhanced maternity & paternity policiesCycle to work loan schemeAccess to discounted personal health policies as well as a range of insurance productsRetailer discountsEmployee Assistance Programme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Sep 05, 2025
Full time
FP&A position, Salary £35,000 - £40,000, Witney-based Your new company We are actively looking for a Financial Analyst to join a fast-paced and highly commercial FP&A team, based in Witney. This role reports to the Senior Finance Business Partner and is responsible for providing commercial and analytical support to the business at an exciting stage of development and growth. Your new role Work with a wide range of stakeholders, including managers from branch network and central functions.Deliver insightful analysis of weekly business performance and monthly operational board packsProvide timely ad-hoc analysis of financial and non-financial drivers using Excel and PowerBISupport the budgeting and forecasting processesWork to a high level of accuracy whilst managing multiple priorities and deadlines with your stakeholders What you'll need to succeed Competent in Excel with a desire to progress skills to an advanced level.Experience of handling financial and non-financial datasets.Experience of using budgeting and BI tools will be an advantage.Able to influence through developing relationships across the business.A good team player with a proactive attitude. What you'll get in return 25 days holiday, increasing to 27 days through service (plus bank holidays)Study support towards a recognised accountancy qualificationAccess to a Healthcare CashplanDiscounts on gym membership Greatly enhanced maternity & paternity policiesCycle to work loan schemeAccess to discounted personal health policies as well as a range of insurance productsRetailer discountsEmployee Assistance Programme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Atherstone , we have a team of around 550 colleagues. We produce sandwiches, wraps, rolls, bircher pots and toasties for some of the biggest retailers in the UK including Aldi, Shell, Costa & Cafe Nero. What You'll Be Doing To support the delivery of the site complaints and microbiological systems and to deliver the required information and reports in relation to them Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets Is an experienced problem solver with proficient decision-making skills Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly Knowledge and experience of statistical process control techniques Demonstrates high-level written and verbal communication skills Experience in chilled food manufacturing would be an advantage but is not essential If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parenthood benefits Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 04, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Atherstone , we have a team of around 550 colleagues. We produce sandwiches, wraps, rolls, bircher pots and toasties for some of the biggest retailers in the UK including Aldi, Shell, Costa & Cafe Nero. What You'll Be Doing To support the delivery of the site complaints and microbiological systems and to deliver the required information and reports in relation to them Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets Is an experienced problem solver with proficient decision-making skills Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly Knowledge and experience of statistical process control techniques Demonstrates high-level written and verbal communication skills Experience in chilled food manufacturing would be an advantage but is not essential If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parenthood benefits Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Sep 04, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
Sep 02, 2025
Contractor
Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. Foster a positive team culture, ensuring high work ethics, collaboration, and consistent achievement of targets. Build and maintain strong professional relationships with area managers and internal stakeholders Lead and deliver training sessions to upskill team members and stakeholders on systems, tools, and processes. Run SQL queries and tasks to generate, validate, and analyse sales data. Manage system builds and deployments (Windows 11) for upgrades and replacements. Oversee asset management processes, ensuring accurate tracking and lifecycle management of IT equipment. Conduct regular ticket quality reviews to maintain high service standards and compliance. Coordinate and schedule engineer visits for hardware, networking, and infrastructure needs. Provide hands-on technical support for network infrastructure including routers, switches, Active Directory, DHCP, and related services. Collaborate with EMEA service teams to identify, propose, and implement process improvements. Skills & Experience: Proven experience in a Service Desk leadership role or similar IT support management position. Experience managing a small team, including absence management, performance reviews, and driving target achievement. Strong understanding of IT service management principles, ideally with ITIL knowledge or certification. Proficiency in SQL for data extraction and analysis. Hands-on technical experience with Windows OS builds (including Windows 11), networking hardware, and Microsoft infrastructure services (AD, DHCP). Excellent stakeholder management and communication skills, with experience engaging senior non-technical audiences. Strong organisational skills with the ability to prioritise and manage multiple tasks in diverse environment. Experience in asset management systems and service desk tools. Desirable: Experience in a retail or multi-site environment. Knowledge of process improvement methodologies (e.g., Lean, Six Sigma). Familiarity with point-of-sale (POS) hardware and software. For more information, please apply with an updated CV. Suitable candidates for this role will have previous Service Desk Lead/Management experience and be within a local /commutable distance of the Portsmouth Office. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Sep 02, 2025
Full time
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: 28,000.00- 40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts 08:30-17:00 or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records of user inquiries, problems, and resolutions in the ticketing system. Take ownership of logged incidents, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution. Escalate complex technical issues to appropriate team member or third-party vendors for resolution. Follow processes to ensure that a high quality of service is provided to internal and external customers. Desire to build relationships within the service desk team and the wider organisation. Understand the business Objectives, Vision, Mission and Values. Support the organisation's commitment to good quality and information security management (ISO 27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree in information technology, Computer Science, or related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's 365 Cloud Administration and Configuration. Soft Skills, Customer Service (Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and Remote Desktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in a collaborative environment and will contribute fully to the success of your team Demonstrable problem-solving skills, with tenacity under pressure and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of hardware, software, and network troubleshooting techniques. Excellent communication and customer service skills, active listening and customer-care with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical skills, with attention to detail. Ability to work effectively in a fast-paced environment and prioritize tasks to meet service level agreements (SLAs). Ability to adapt to changes quickly; self-motivated and self-disciplined, remaining calm under pressure and being a capable and tenacious problem-solver. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records Management System (RMS maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support. The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or emergency changes, and changes due to incidents or problems to provide effective control and reduction of risk to the availability, performance, security and compliance of the business services impacted by the change. Maintaining a good understanding of Justice activities, processes and legislation. Participation in out of hours on call function as directed by ICT RMS Team Manager. Key Responsibilities: Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Prioritises requirements and documents traceability to source. Reviews requirements for errors and omissions. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy. Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder / Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and ability to learn Microsoft Windows Server administration High level of computer literacy. Please note: The post holder will be expected to maintain a high standard of information security and be vetted to Local Force Management Vetting (MV). If this sounds like you and you are available for your next role, apply now!
Sep 01, 2025
Full time
Our client a public sector Constabulary is looking for an ICT RMS (Records Management System) Service Analyst to join on a permanent bases to help with BAU and tasks when the new RMS system goes live. This is a hybrid role being on site in Gloucestershire one day per fortnight. Purpose of the role: The provision of application (Records Management System (RMS maintenance and support services, either directly to users of the systems or to service delivery functions. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site-specific modifications, updating documentation, manipulating data, or defining enhancements. Support often involves close collaboration with the system's developers and/or with colleagues specialising in different areas, such as Database administration or Network support. The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration. The management of change to the service infrastructure including service assets, configuration items and associated documentation. Change management uses requests for change (RFC) for standard or emergency changes, and changes due to incidents or problems to provide effective control and reduction of risk to the availability, performance, security and compliance of the business services impacted by the change. Maintaining a good understanding of Justice activities, processes and legislation. Participation in out of hours on call function as directed by ICT RMS Team Manager. Key Responsibilities: Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks Defines and manages scoping, requirements definition and prioritisation activities for small-scale changes and assists with more complex change initiatives. Follows agreed standards, applying appropriate techniques to elicit and document detailed requirements. Provides constructive challenge to stakeholders as required. Prioritises requirements and documents traceability to source. Reviews requirements for errors and omissions. Provides input to the requirements base-line. Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with change management policy. Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users. Experience & Qualifications: Desirable to have working knowledge in RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder / Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection awareness. Cyber security awareness. Some knowledge of, or a willingness and ability to learn Microsoft Windows Server administration High level of computer literacy. Please note: The post holder will be expected to maintain a high standard of information security and be vetted to Local Force Management Vetting (MV). If this sounds like you and you are available for your next role, apply now!
Job title: Head of Finance Main purpose of job: To ensure the successful management of Make It York's (MIY) finance function. To oversee the Data Analysis and Visit York Pass functions. Department: Finance Location: Hybrid working but primarily based at Parliament Street Office Position reports to: Managing Director Position is responsible for: Senior Finance Co-ordinator, Finance Co-ordinator, Data Analyst (Performance & Insight), Visit York Pass Manager. Financial Management Lead the finance function ensuring it is responsive to the needs of the organisation, its shareholder and its external partners. Build and lead a high performing Finance team utilising the relevant people policies contained within the staff handbook. Prepare accurate, timely management accounts for the Board and Executive team including variance analysis. Lead the audit process ensuring the preparation of the annual accounts are completed in a timely basis. Lead and prepare the annual budget and 2-year forecast ensuring collaboration with the executive team. Manage the company cashflow ensuring the MD is apprised of cash flow requirements. Manage the company payroll ensuring all processes are completed including all statutory reporting. Manage the company pension ensuring enrolment and submissions are completed in a timely manner. Prepare and submit the quarterly VAT returns to HMRC in the agreed timeframes. Ensure all statutory reporting is processed to the agreed timeframes. Continually identify and implement process improvements, controls and procedures, to create efficiencies and reduce costs. Financial Governance Serve as Company Secretary supporting the company in best governance practices. Responsible for the financial risk register, identifying and managing all financial risks. Be the lead contact for HMRC, Companies House and the auditors assuming responsibility for financial compliance. Assist the company in contract management ensuring financial and legal compliance. Ensure all financial policies and procedures are up to date and ensure MIY is complying with them. Systems Ensure the finance system (Sage) is up to date, accurate and used in an efficient way. Look for ways to improve processing on the finance system. Manage all finance systems (PO system, DD software, Payroll software) ensuring they are being used in an efficient way. Identify new systems that can improve financial processes. Oversee the Visit York Pass system from a finance perspective and liaise with the providers. Oversee the Shambles Market software from a finance perspective and liaise with the providers. Data Analysis Lead and manage the Data Analysis function ensuring all reporting is completed to the agreed timeframes. Work closely with key stakeholders (North Yorkshire Council, York BID) to produce data sets for York and the LVEP region. Oversee the key surveys and reporting ensuring accuracy and timeliness of completion. Oversee the development of the reporting and analysis. Visit York Pass Lead and manage the Visit York Pass function. Oversee the recruitment and retention of attractions ensuring all contracts are up to date. Oversee the contract with the software supplier ensuring a good working relationship between both parties. Oversee the development of the Visit York Pass. Other duties Member of the Executive Team for MIY attending fortnightly meetings. Collate financial data to support funding bids as required. Work in an entrepreneurial, collaborative, respectful and ambitious way and personally demonstrate MIY's values and behaviours. Ensure that all Health and Safety regulations and relevant risk assessments are followed. Provide support to other MIY team members, where necessary. Relevant qualifications, skills and experience Professional accountancy qualification. Expert knowledge of financial processes. Recent and relevant operational and strategic management experience at a senior level to include finance. Good understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting and year end processes. Experience of reviewing and changing financial procedures. Knowledge and experience of leading the audit process. Relevant experience of managing and leading a finance department function. Relevant experience in preparing and submitting statutory returns (VAT, P60's etc ) Strong IT skills including Microsoft Office - Excel, Word, PowerPoint. Good working knowledge of accounting packages. Personal qualities Collaborative working style and experience of leading a successful team. Excellent organisation skills and attention to detail. An ability to work independently, use initiative and prioritise tasks to meet deadlines. Strong communicator and team player with a positive 'can do' attitude. Demonstrable experience of working with a variety of stakeholders. Excellent networking and influencing skills at all levels.
Sep 01, 2025
Full time
Job title: Head of Finance Main purpose of job: To ensure the successful management of Make It York's (MIY) finance function. To oversee the Data Analysis and Visit York Pass functions. Department: Finance Location: Hybrid working but primarily based at Parliament Street Office Position reports to: Managing Director Position is responsible for: Senior Finance Co-ordinator, Finance Co-ordinator, Data Analyst (Performance & Insight), Visit York Pass Manager. Financial Management Lead the finance function ensuring it is responsive to the needs of the organisation, its shareholder and its external partners. Build and lead a high performing Finance team utilising the relevant people policies contained within the staff handbook. Prepare accurate, timely management accounts for the Board and Executive team including variance analysis. Lead the audit process ensuring the preparation of the annual accounts are completed in a timely basis. Lead and prepare the annual budget and 2-year forecast ensuring collaboration with the executive team. Manage the company cashflow ensuring the MD is apprised of cash flow requirements. Manage the company payroll ensuring all processes are completed including all statutory reporting. Manage the company pension ensuring enrolment and submissions are completed in a timely manner. Prepare and submit the quarterly VAT returns to HMRC in the agreed timeframes. Ensure all statutory reporting is processed to the agreed timeframes. Continually identify and implement process improvements, controls and procedures, to create efficiencies and reduce costs. Financial Governance Serve as Company Secretary supporting the company in best governance practices. Responsible for the financial risk register, identifying and managing all financial risks. Be the lead contact for HMRC, Companies House and the auditors assuming responsibility for financial compliance. Assist the company in contract management ensuring financial and legal compliance. Ensure all financial policies and procedures are up to date and ensure MIY is complying with them. Systems Ensure the finance system (Sage) is up to date, accurate and used in an efficient way. Look for ways to improve processing on the finance system. Manage all finance systems (PO system, DD software, Payroll software) ensuring they are being used in an efficient way. Identify new systems that can improve financial processes. Oversee the Visit York Pass system from a finance perspective and liaise with the providers. Oversee the Shambles Market software from a finance perspective and liaise with the providers. Data Analysis Lead and manage the Data Analysis function ensuring all reporting is completed to the agreed timeframes. Work closely with key stakeholders (North Yorkshire Council, York BID) to produce data sets for York and the LVEP region. Oversee the key surveys and reporting ensuring accuracy and timeliness of completion. Oversee the development of the reporting and analysis. Visit York Pass Lead and manage the Visit York Pass function. Oversee the recruitment and retention of attractions ensuring all contracts are up to date. Oversee the contract with the software supplier ensuring a good working relationship between both parties. Oversee the development of the Visit York Pass. Other duties Member of the Executive Team for MIY attending fortnightly meetings. Collate financial data to support funding bids as required. Work in an entrepreneurial, collaborative, respectful and ambitious way and personally demonstrate MIY's values and behaviours. Ensure that all Health and Safety regulations and relevant risk assessments are followed. Provide support to other MIY team members, where necessary. Relevant qualifications, skills and experience Professional accountancy qualification. Expert knowledge of financial processes. Recent and relevant operational and strategic management experience at a senior level to include finance. Good understanding of financial processes including budget management, forecasting, day-to-day income and expenditure processes, monthly reporting and year end processes. Experience of reviewing and changing financial procedures. Knowledge and experience of leading the audit process. Relevant experience of managing and leading a finance department function. Relevant experience in preparing and submitting statutory returns (VAT, P60's etc ) Strong IT skills including Microsoft Office - Excel, Word, PowerPoint. Good working knowledge of accounting packages. Personal qualities Collaborative working style and experience of leading a successful team. Excellent organisation skills and attention to detail. An ability to work independently, use initiative and prioritise tasks to meet deadlines. Strong communicator and team player with a positive 'can do' attitude. Demonstrable experience of working with a variety of stakeholders. Excellent networking and influencing skills at all levels.
We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: We are looking to hire a Financial Analyst to provide analysis and insight to support stakeholders, thereby driving informed decisions and supporting a robust budgeting and forecasting approach, optimizing financial performance with a particular focus on relevant key performance indicators within our Logistics business. Key Accountabilities: Ensure financial reporting for example, weekly flash, weekly profit and loss and, month end close, are completed accurately and within agreed timescales Report and communicate key performance indicators to monitor and drive positive change Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for: QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised and able to work flexibly in order to meet deadlines and have the drive to deliver results We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 01, 2025
Full time
We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of 1.9bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties. What you'll be doing: We are looking to hire a Financial Analyst to provide analysis and insight to support stakeholders, thereby driving informed decisions and supporting a robust budgeting and forecasting approach, optimizing financial performance with a particular focus on relevant key performance indicators within our Logistics business. Key Accountabilities: Ensure financial reporting for example, weekly flash, weekly profit and loss and, month end close, are completed accurately and within agreed timescales Report and communicate key performance indicators to monitor and drive positive change Ensure input into costings is accurate and within agreed timescales Build cross functional relationships with key stakeholders Support budget quarterly forecasts, demonstrating an understanding of the key drivers, to inform strategic decision making Preparation and monitoring of monthly reports and ensure queries are resolved in timely and effective manner Validate and monitor excellence initiatives for monthly, quarterly, and yearly reporting Provide ad hoc analysis and insight to aid interpretation and decision making What we're looking for: QBE or studying towards a qualification Excellent Microsoft Excel skills Excellent interpersonal skills able to communicate to all levels of the business Proactive, organised and able to work flexibly in order to meet deadlines and have the drive to deliver results We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. If this sounds like you join us, grow with Greencore and be a part of driving our future success. What you'll get in return: Competitive salary and job-related benefits Holidays Pension up to 8% matched Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
