Human Capital Ventures
Milton Keynes, Buckinghamshire
Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote 2 - 3 days per week in office) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus programme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Sep 06, 2025
Full time
Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote 2 - 3 days per week in office) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus programme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Sales Executive - Bakery - South Devon 30,000 - 35,000 + Commission structure Monday - Friday, Company Car or Car allowance, Commission scheme, increasing holiday, development opportunities Our client is a leading bakery manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book and due to growth into various export markets they are looking for a Sales Executive to join their team as they continue to grow. With the brand new role being implemented into the business now is an excellent time to join with unlimited progression and development opportunities. Role & Responsibilities : Generate new leads through cold calling, networking, research, outreach, and marketing initiatives (including social media e.g., LinkedIn). Actively manage the sales pipeline across foodservice, wholesale, B2B, and retail channels. Develop and present tailored commercial proposals to potential clients. Attend customer visits, trade shows, and industry events. Work to and exceed agreed revenue and margin targets. Ensure new business brought in is well-managed, inc; service, delivery and payment. Supporting the Managing Director with any sales and business development. Knowledge, Skills & Experience: Passion for food and the food industry Entrepreneurial mindset Great communicator who builds rapport and trust Self-motivated, reliable, and career-committed Able to work independently and collaboratively Experience desirable, but not essential - attitude and work ethic is more important Benefits Package: 30,000 - 35,000 + Commission structure Monday - Friday, Company Car or Car allowance, Commission scheme, increasing holiday, development opportunities If you are interested in the role or looking for something similar please contact our Managing Consultant, Emma Hardman If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sep 06, 2025
Full time
Sales Executive - Bakery - South Devon 30,000 - 35,000 + Commission structure Monday - Friday, Company Car or Car allowance, Commission scheme, increasing holiday, development opportunities Our client is a leading bakery manufacturer that is dedicated to producing products that's quality is recognised as second to none. With a strong order book and due to growth into various export markets they are looking for a Sales Executive to join their team as they continue to grow. With the brand new role being implemented into the business now is an excellent time to join with unlimited progression and development opportunities. Role & Responsibilities : Generate new leads through cold calling, networking, research, outreach, and marketing initiatives (including social media e.g., LinkedIn). Actively manage the sales pipeline across foodservice, wholesale, B2B, and retail channels. Develop and present tailored commercial proposals to potential clients. Attend customer visits, trade shows, and industry events. Work to and exceed agreed revenue and margin targets. Ensure new business brought in is well-managed, inc; service, delivery and payment. Supporting the Managing Director with any sales and business development. Knowledge, Skills & Experience: Passion for food and the food industry Entrepreneurial mindset Great communicator who builds rapport and trust Self-motivated, reliable, and career-committed Able to work independently and collaboratively Experience desirable, but not essential - attitude and work ethic is more important Benefits Package: 30,000 - 35,000 + Commission structure Monday - Friday, Company Car or Car allowance, Commission scheme, increasing holiday, development opportunities If you are interested in the role or looking for something similar please contact our Managing Consultant, Emma Hardman If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Board Director South Bank Employers' Group - working together for a better South Bank for all. For nearly 35 years, South Bank Employers' Group has been at the heart of making South Bank the place it is today - an internationally important destination, an economic powerhouse, and a real and authentic neighbourhood with diverse business, residential and student communities. We are a member-led, not for profit company, and our work is diverse and wide-ranging. We are recruiting five new members to our Board of Directors. About Us In line with our vision of working together for a better South Bank for all, we deliver to our members, and have strategic agreements with Lambeth Council, South Bank Business Improvement District, and Jubilee Gardens Trust. We coordinate and direct a significant collective investment across the South Bank and Waterloo neighbourhood, working with our members and partners to ensure that this investment addresses our shared priorities. This includes the annual revenues raised through the pioneering and innovative London S106 agreement, whereby 1% of the Eye's annual turnover is reinvested in services and initiatives that benefit the neighbourhood. Following an extensive review of our governance and membership arrangements, we are now creating our new Board, which will work alongside our Members' Council, which is also new. The Board is member-led, with six Directors that are appointed from SBEG's full members, and we are now looking for five additional non-member Directors. They will join Tom Sleigh, SBEG's Chair, the six member representative Directors, and Nic Durston - SBEG's Chief Executive - on the Board. Who are we looking for? We are looking for people who have the right skills and experience to ensure that the Board ensures that SBEG works towards its vision, achieves its corporate goals and objectives, and supports and enhances the work of the team. We are also keen to ensure that our Board is diverse and inclusive, reflecting the area's identity, and those that work, visit, study and live here. Following a skills review of our current Directors, we are keen to hear from candidates with experience and skills in sustainability, marketing, human resources and legal. You don't need to be based in the South Bank area to be a Board member, but we would like to know about why you are interested in this opportunity. How to Apply Further details on the role can be found on our website, linked below. This includes the role profile for Board members. If you would like to apply to be a SBEG Board Director, please send your CV and a short covering letter (no longer than two pages) to . Your letter should highlight relevant skills and experience and outline why you are interested in becoming a Board member. The deadline for applications is 5pm on Monday 22 September. We look forward to hearing from you!
Sep 06, 2025
Full time
Board Director South Bank Employers' Group - working together for a better South Bank for all. For nearly 35 years, South Bank Employers' Group has been at the heart of making South Bank the place it is today - an internationally important destination, an economic powerhouse, and a real and authentic neighbourhood with diverse business, residential and student communities. We are a member-led, not for profit company, and our work is diverse and wide-ranging. We are recruiting five new members to our Board of Directors. About Us In line with our vision of working together for a better South Bank for all, we deliver to our members, and have strategic agreements with Lambeth Council, South Bank Business Improvement District, and Jubilee Gardens Trust. We coordinate and direct a significant collective investment across the South Bank and Waterloo neighbourhood, working with our members and partners to ensure that this investment addresses our shared priorities. This includes the annual revenues raised through the pioneering and innovative London S106 agreement, whereby 1% of the Eye's annual turnover is reinvested in services and initiatives that benefit the neighbourhood. Following an extensive review of our governance and membership arrangements, we are now creating our new Board, which will work alongside our Members' Council, which is also new. The Board is member-led, with six Directors that are appointed from SBEG's full members, and we are now looking for five additional non-member Directors. They will join Tom Sleigh, SBEG's Chair, the six member representative Directors, and Nic Durston - SBEG's Chief Executive - on the Board. Who are we looking for? We are looking for people who have the right skills and experience to ensure that the Board ensures that SBEG works towards its vision, achieves its corporate goals and objectives, and supports and enhances the work of the team. We are also keen to ensure that our Board is diverse and inclusive, reflecting the area's identity, and those that work, visit, study and live here. Following a skills review of our current Directors, we are keen to hear from candidates with experience and skills in sustainability, marketing, human resources and legal. You don't need to be based in the South Bank area to be a Board member, but we would like to know about why you are interested in this opportunity. How to Apply Further details on the role can be found on our website, linked below. This includes the role profile for Board members. If you would like to apply to be a SBEG Board Director, please send your CV and a short covering letter (no longer than two pages) to . Your letter should highlight relevant skills and experience and outline why you are interested in becoming a Board member. The deadline for applications is 5pm on Monday 22 September. We look forward to hearing from you!
At The Birth Partner Project, our vision is that no woman or birthing person should face birth alone. We are looking for a Director to lead our small team into the future. We d love to hear from you if you re an experienced third sector professional who can set a clear strategic direction, maintain a detailed grasp on good governance, and operate with real integrity and care. As we are a tiny charity, you will be expected to flip from deeply operational detail to big-picture strategic thinking in the blink of an eye. We are committed to offering non-medical, culturally safe and trauma-informed support to women and birthing people during their pregnancies and into early motherhood, particularly focusing on those based in Cardiff who are seeking sanctuary.
Sep 06, 2025
Full time
At The Birth Partner Project, our vision is that no woman or birthing person should face birth alone. We are looking for a Director to lead our small team into the future. We d love to hear from you if you re an experienced third sector professional who can set a clear strategic direction, maintain a detailed grasp on good governance, and operate with real integrity and care. As we are a tiny charity, you will be expected to flip from deeply operational detail to big-picture strategic thinking in the blink of an eye. We are committed to offering non-medical, culturally safe and trauma-informed support to women and birthing people during their pregnancies and into early motherhood, particularly focusing on those based in Cardiff who are seeking sanctuary.
Senior Finance Business Partner As a Senior Finance Business Partner, you'll play a key role in shaping financial performance across a range of directorates. You'll champion accountability, lead on cost control initiatives, and provide strategic financial insight to support effective decision-making. Where applicable, you'll guide and develop a team, ensuring they deliver the highest standard of financial support and add real value to the organisation. Skills Clear Communicator: Able to simplify complex financial concepts for non-finance colleagues while ensuring compliance with Managing Public Money. Stakeholder Engagement: Build trust and consensus with internal and external stakeholders, including Executive teams. Influencing & Impact: Shape and guide key strategic decisions through evidence-based insight. Analytical Forecasting: Critically review and challenge forecasts for affordability, value for money, and deliverability. Technical Expertise: Proficient with ERP systems, data analytics tools, and advanced Excel modelling. Financial Governance: Maintain strong financial controls across high-value programmes and projects. Team Leadership: Lead and motivate teams, managing workloads and resolving issues within demanding deadlines. Knowledge Professional Accounting: Fully qualified accountant with experience in complex, fast-moving environments. Government Frameworks: Strong understanding of government accounting rules (DEL/AME) and compliance within delegated authorities. Systems & Processes: Knowledge of financial systems, with the ability to design and oversee robust off-system analyses. Commercial Awareness: Sound appreciation of commercial drivers and their impact on financial decision-making. Experience Complex Organisations: Proven track record as a qualified accountant within large, multifaceted organisations or projects. Budgeting & Forecasting: Skilled in activity-based budgeting and annual business planning within Spending Review constraints. Matrix Environments: Experience working within matrix structures, including large-scale infrastructure projects. Cross-Functional Collaboration: Partner effectively with planning, procurement, contract management, and HR to optimise resource planning. Team Leadership & Oversight: Managed finance business partners and project accountants, providing oversight of programme teams with budgets approaching 1bn annually. Details: Salary : 61, 622 - 92, 400 Working Hours : Full Time, Monday to Friday Location : Hybrid/Birmingham Duration : Permanent Role of Senior Finance Business Partner: Lead the Directorate's contribution to the Government-wide Spending Review, working closely with senior executives, the central finance team, and the parent Department. Champion a culture of cost control and productivity, ensuring alignment with key agreements and business cases. Support senior leaders in managing budgets in line with HM Treasury and Government Finance standards, driving accountability and performance. Build and manage effective relationships with a wide range of stakeholders with differing priorities. Drive performance improvement and productivity initiatives across the Directorate. Interpret management reports and present clear, actionable insights to senior leaders and the parent Department. Oversee month-end financial processes, including account preparation, variance analysis, and report reviews. Lead the annual business planning and budgeting process in collaboration with senior executives and finance teams. Partner with senior leaders to prepare quarterly re-forecasts for submission to the Executive. Review and challenge funding requests to ensure value for money, affordability, and compliance with HM Treasury guidance. Manage cash flow submissions to the Department for Transport (DfT) and oversee foreign exchange hedging activities. Identify, design, and implement process improvements to enhance project delivery. Ensure consistent use of reporting methods and financial processes across finance teams. Provide proactive business partnering, challenging forecasts and variances and recommending corrective actions. Develop, coach, and mentor business finance team members to increase capability and impact. Share best practices with the wider finance community and contribute to cross-functional initiatives as required. Benefits of working as a Senior Finance Business Partner: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
Sep 05, 2025
Full time
Senior Finance Business Partner As a Senior Finance Business Partner, you'll play a key role in shaping financial performance across a range of directorates. You'll champion accountability, lead on cost control initiatives, and provide strategic financial insight to support effective decision-making. Where applicable, you'll guide and develop a team, ensuring they deliver the highest standard of financial support and add real value to the organisation. Skills Clear Communicator: Able to simplify complex financial concepts for non-finance colleagues while ensuring compliance with Managing Public Money. Stakeholder Engagement: Build trust and consensus with internal and external stakeholders, including Executive teams. Influencing & Impact: Shape and guide key strategic decisions through evidence-based insight. Analytical Forecasting: Critically review and challenge forecasts for affordability, value for money, and deliverability. Technical Expertise: Proficient with ERP systems, data analytics tools, and advanced Excel modelling. Financial Governance: Maintain strong financial controls across high-value programmes and projects. Team Leadership: Lead and motivate teams, managing workloads and resolving issues within demanding deadlines. Knowledge Professional Accounting: Fully qualified accountant with experience in complex, fast-moving environments. Government Frameworks: Strong understanding of government accounting rules (DEL/AME) and compliance within delegated authorities. Systems & Processes: Knowledge of financial systems, with the ability to design and oversee robust off-system analyses. Commercial Awareness: Sound appreciation of commercial drivers and their impact on financial decision-making. Experience Complex Organisations: Proven track record as a qualified accountant within large, multifaceted organisations or projects. Budgeting & Forecasting: Skilled in activity-based budgeting and annual business planning within Spending Review constraints. Matrix Environments: Experience working within matrix structures, including large-scale infrastructure projects. Cross-Functional Collaboration: Partner effectively with planning, procurement, contract management, and HR to optimise resource planning. Team Leadership & Oversight: Managed finance business partners and project accountants, providing oversight of programme teams with budgets approaching 1bn annually. Details: Salary : 61, 622 - 92, 400 Working Hours : Full Time, Monday to Friday Location : Hybrid/Birmingham Duration : Permanent Role of Senior Finance Business Partner: Lead the Directorate's contribution to the Government-wide Spending Review, working closely with senior executives, the central finance team, and the parent Department. Champion a culture of cost control and productivity, ensuring alignment with key agreements and business cases. Support senior leaders in managing budgets in line with HM Treasury and Government Finance standards, driving accountability and performance. Build and manage effective relationships with a wide range of stakeholders with differing priorities. Drive performance improvement and productivity initiatives across the Directorate. Interpret management reports and present clear, actionable insights to senior leaders and the parent Department. Oversee month-end financial processes, including account preparation, variance analysis, and report reviews. Lead the annual business planning and budgeting process in collaboration with senior executives and finance teams. Partner with senior leaders to prepare quarterly re-forecasts for submission to the Executive. Review and challenge funding requests to ensure value for money, affordability, and compliance with HM Treasury guidance. Manage cash flow submissions to the Department for Transport (DfT) and oversee foreign exchange hedging activities. Identify, design, and implement process improvements to enhance project delivery. Ensure consistent use of reporting methods and financial processes across finance teams. Provide proactive business partnering, challenging forecasts and variances and recommending corrective actions. Develop, coach, and mentor business finance team members to increase capability and impact. Share best practices with the wider finance community and contribute to cross-functional initiatives as required. Benefits of working as a Senior Finance Business Partner: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes
About the role Newnham College is seeking to recruit a dynamic and pro-active person to take on the role of Deputy Development Director to support the Development Director in the management and running of the College s Development Office. This role will focus on developing productive relationships with College alumnae and donors, provide oversight of all aspects of gift processing, data management and prospect research and regular giving and provide line management and leadership for the Development team. Specific responsibilities for this role include the College s donor stewardship and legacy fundraising programmes, and working with the Development Director supporting and developing relationships with existing and potential donors. This is a permanent, full-time post, working 37.5 hours a week. The salary is paid at point 51 on the University s single salary spine, the current value for which is £50,253 per annum. Flexibility is a requirement as a large number of events are in the evenings and at the weekend and some travel involving over-night stays may be required occasionally. The College offers a generous contributory membership of the USS pension scheme with an employer contribution rate of 14.5%, holiday entitlement of 33 days pro rata (inclusive of bank holidays), and there is a range of benefits, including free meals when on duty, free car parking where available and free use of the College s gym facilities About you You will be educated to degree level (or equivalent) and have substantial and demonstrable experience of working in fundraising or in a similar capacity and certainly in a complex, fast-moving environment. Employing a professional and positive approach, you will be adept at building strong working relationships with College alumnae and dealing with a broad range of constituencies effectively and efficiently. You will be an experienced office manager and know how to get the best out of a team of keen professionals and possess the gravitas to deputise for the Development Director in her absence. You will be an experienced events organiser and manager, have an understanding of the Collegiate University and have a strong commitment to the ethos of the College. About Newnham College Founded in 1871, Newnham College has been at the forefront of promoting academic excellence for women in the University of Cambridge for 150 years. The College has an all-women Fellowship and student body, and its thriving community of staff includes both women and men with a range of responsibilities and key roles. Newnham currently has around 400 undergraduates, 225 postgraduates, a Fellowship of about 70, and 120 non-academic staff. Newnham s academics and students maintain outstanding research profiles and achievements. How to apply A job description with person specification is available by navigating to Newnham College vacancy page, details above - and clicking Deputy Development Director. An application form and equal opportunities form can be found on the main vacancy page. Please demonstrate in your application, how you meet the essential requirements of the role. Completed applications should be submitted by the closing deadline of noon on Monday 22 September 2025. The intention is to hold interviews during week commencing Monday 29 September 2025. Newnham College is an equal opportunities employer.
Sep 05, 2025
Full time
About the role Newnham College is seeking to recruit a dynamic and pro-active person to take on the role of Deputy Development Director to support the Development Director in the management and running of the College s Development Office. This role will focus on developing productive relationships with College alumnae and donors, provide oversight of all aspects of gift processing, data management and prospect research and regular giving and provide line management and leadership for the Development team. Specific responsibilities for this role include the College s donor stewardship and legacy fundraising programmes, and working with the Development Director supporting and developing relationships with existing and potential donors. This is a permanent, full-time post, working 37.5 hours a week. The salary is paid at point 51 on the University s single salary spine, the current value for which is £50,253 per annum. Flexibility is a requirement as a large number of events are in the evenings and at the weekend and some travel involving over-night stays may be required occasionally. The College offers a generous contributory membership of the USS pension scheme with an employer contribution rate of 14.5%, holiday entitlement of 33 days pro rata (inclusive of bank holidays), and there is a range of benefits, including free meals when on duty, free car parking where available and free use of the College s gym facilities About you You will be educated to degree level (or equivalent) and have substantial and demonstrable experience of working in fundraising or in a similar capacity and certainly in a complex, fast-moving environment. Employing a professional and positive approach, you will be adept at building strong working relationships with College alumnae and dealing with a broad range of constituencies effectively and efficiently. You will be an experienced office manager and know how to get the best out of a team of keen professionals and possess the gravitas to deputise for the Development Director in her absence. You will be an experienced events organiser and manager, have an understanding of the Collegiate University and have a strong commitment to the ethos of the College. About Newnham College Founded in 1871, Newnham College has been at the forefront of promoting academic excellence for women in the University of Cambridge for 150 years. The College has an all-women Fellowship and student body, and its thriving community of staff includes both women and men with a range of responsibilities and key roles. Newnham currently has around 400 undergraduates, 225 postgraduates, a Fellowship of about 70, and 120 non-academic staff. Newnham s academics and students maintain outstanding research profiles and achievements. How to apply A job description with person specification is available by navigating to Newnham College vacancy page, details above - and clicking Deputy Development Director. An application form and equal opportunities form can be found on the main vacancy page. Please demonstrate in your application, how you meet the essential requirements of the role. Completed applications should be submitted by the closing deadline of noon on Monday 22 September 2025. The intention is to hold interviews during week commencing Monday 29 September 2025. Newnham College is an equal opportunities employer.
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Are you ready for the next step in your career? Are you eager to help deliver and grow our national programme of work? We are expanding our UK based flood forecasting capacity as part of our Sustainable Water Management team in response to growing demand from our existing clients and looking to recruit experienced flood forecast modellers and hydrologist at all levels. You will work alongside our existing hydraulic modellers and hydrologist to deliver a range of real time flood modelling projects. Your work will be varied and challenging and is likely to include the following: Providing technical delivery (and where appropriate leadership) for flood forecast modelling and hydrology studies including developing Flood Modeller based flood forecast models (routing and hydrodynamic), preparing hydrology boundaries (PDM), performance testing, undertaking rating reviews and updates Undertaking Quality Assurance and independent technical reviews of existing flood forecasting reports and products Undertaking and supervising the production of, high quality client- and public-facing deliverables, demonstrated through excellence in communication and an ability to present the visualisation and interpretation of complex data Working with the wider fluvial and pluvial modelling leadership team further develop flood forecasting service offering Mentoring and providing technical support for less experienced flood forecasting modellers Support (and where appropriate lead) high quality bid proposals and developing innovative solutions to meet our clients' needs Providing project, commercial and financial management for projects Undertaking client and stakeholder liaison Displaying and promoting a 'safety first' attitude in line with WSP's health and safety policy and procedures Although primarily a UK based role, you will also be expected to work collaboratively with teams across WSP's global business. Your Team Our national fluvial and pluvial modelling team deliver flood modelling (real time and non-real time) to support a broad portfolio of work including flood warning improvements, FCERM studies and strategic infrastructure projects (including working across the energy, transport, government and water sectors). As an experienced flood forecast modeller, you will be a part of the growing UK based real time modelling capacity and support the development of more junior colleagues as well as being part of the WSP international Practice Area Network looking at flood and weather forecasting. You will be responsible technical oversight of projects, play a part in promoting and delivering high quality flood forecasting services as well as supporting the delivery of innovation in our sector. You will also play a part in the success of WSP through contributing to tenders and strengthening relationships with clients. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. What we will be looking for you to demonstrate Excellent understanding of UK flood forecasting techniques, rating review, Flood Modeller, PDM and performance testing as well as knowledge of recent updates and active fields of development with a proven track record in undertaking real time model development and testing. Excellent understanding and experience of carrying out reviews and calculations to satisfy UK statutory bodies (EA, SEPA, NRW or DfI) Strong commercial awareness, with experience of identifying and developing business opportunities as well as the preparation of winning proposals. A sound understanding of client needs, their opportunities and challenges, with a track record of leading and winning work. Excellent interpersonal skills, with the potential to engage and influence at all levels. Excellent report-writing, technical review, numerical and analytical skills, with an eye for detail and enjoy solving challenging flood forecasting problems. Chartership with a relevant professional body (or commitment to work towards within an agreed period) Experience and flexibility to review non-real time modelling is an advantage. Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Sep 05, 2025
Full time
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Are you ready for the next step in your career? Are you eager to help deliver and grow our national programme of work? We are expanding our UK based flood forecasting capacity as part of our Sustainable Water Management team in response to growing demand from our existing clients and looking to recruit experienced flood forecast modellers and hydrologist at all levels. You will work alongside our existing hydraulic modellers and hydrologist to deliver a range of real time flood modelling projects. Your work will be varied and challenging and is likely to include the following: Providing technical delivery (and where appropriate leadership) for flood forecast modelling and hydrology studies including developing Flood Modeller based flood forecast models (routing and hydrodynamic), preparing hydrology boundaries (PDM), performance testing, undertaking rating reviews and updates Undertaking Quality Assurance and independent technical reviews of existing flood forecasting reports and products Undertaking and supervising the production of, high quality client- and public-facing deliverables, demonstrated through excellence in communication and an ability to present the visualisation and interpretation of complex data Working with the wider fluvial and pluvial modelling leadership team further develop flood forecasting service offering Mentoring and providing technical support for less experienced flood forecasting modellers Support (and where appropriate lead) high quality bid proposals and developing innovative solutions to meet our clients' needs Providing project, commercial and financial management for projects Undertaking client and stakeholder liaison Displaying and promoting a 'safety first' attitude in line with WSP's health and safety policy and procedures Although primarily a UK based role, you will also be expected to work collaboratively with teams across WSP's global business. Your Team Our national fluvial and pluvial modelling team deliver flood modelling (real time and non-real time) to support a broad portfolio of work including flood warning improvements, FCERM studies and strategic infrastructure projects (including working across the energy, transport, government and water sectors). As an experienced flood forecast modeller, you will be a part of the growing UK based real time modelling capacity and support the development of more junior colleagues as well as being part of the WSP international Practice Area Network looking at flood and weather forecasting. You will be responsible technical oversight of projects, play a part in promoting and delivering high quality flood forecasting services as well as supporting the delivery of innovation in our sector. You will also play a part in the success of WSP through contributing to tenders and strengthening relationships with clients. We offer a dynamic, but supportive environment for a motivated and talented individual to fulfil their potential. We recognise that our people are central to our success as a business. What we will be looking for you to demonstrate Excellent understanding of UK flood forecasting techniques, rating review, Flood Modeller, PDM and performance testing as well as knowledge of recent updates and active fields of development with a proven track record in undertaking real time model development and testing. Excellent understanding and experience of carrying out reviews and calculations to satisfy UK statutory bodies (EA, SEPA, NRW or DfI) Strong commercial awareness, with experience of identifying and developing business opportunities as well as the preparation of winning proposals. A sound understanding of client needs, their opportunities and challenges, with a track record of leading and winning work. Excellent interpersonal skills, with the potential to engage and influence at all levels. Excellent report-writing, technical review, numerical and analytical skills, with an eye for detail and enjoy solving challenging flood forecasting problems. Chartership with a relevant professional body (or commitment to work towards within an agreed period) Experience and flexibility to review non-real time modelling is an advantage. Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Job Title: Associate Director (Planning) - Manchester (Non-Executive) Location: Manchester Salary: £60,000 + Car Allowance A unique opportunity has arisen for an experienced planning professional to play a leading role in the strategic development of a newly established office in Manchester. This position is ideal for someone looking to make a meaningful impact while contributing to the expansion of a growing organisation. The Associate Director will provide strategic guidance and leadership to support the operational effectiveness and business development of the Manchester office. This role requires a dynamic individual with a strong planning background, excellent stakeholder engagement skills, and a deep understanding of the local market. Key Responsibilities: Strategic Leadership & Governance Provide high-level oversight to ensure smooth operations of the new office. Ensure full compliance with local planning regulations, legislation, and internal policies. Report regularly to the Managing Director on progress, opportunities, and areas for improvement. Stakeholder Engagement Represent the organisation at regional events and forums. Build and maintain strong relationships with local authorities, business networks, and community stakeholders. Operational Performance Define and monitor KPIs to measure office success and operational impact. Provide ongoing strategic insight to optimise planning services and operational delivery. Planning Consultancy Deliver a full range of planning and development services to clients. Manage the end-to-end planning process, from initial appraisal and fee proposal through to application submission, appeals, and policy advice. Respond to planning enquiries and contribute to the delivery of comprehensive planning strategies. Candidate Profile: Significant experience in a senior leadership or associate director-level planning role. MRTPI qualification (essential). Deep understanding of the Manchester planning landscape and regulatory framework. Strong strategic planning, project management, and interpersonal skills. Proven track record in stakeholder engagement and collaborative working. Able to operate independently and contribute effectively in a non-executive capacity. Prior experience in a non-executive role is desirable. What's on Offer: Competitive remuneration package (£60K + car allowance). Opportunity to shape and lead the direction of a new office in a key regional hub. Flexible, non-executive role suited to experienced professionals seeking strategic involvement without full-time commitment. Reference - 61079
Sep 05, 2025
Full time
Job Title: Associate Director (Planning) - Manchester (Non-Executive) Location: Manchester Salary: £60,000 + Car Allowance A unique opportunity has arisen for an experienced planning professional to play a leading role in the strategic development of a newly established office in Manchester. This position is ideal for someone looking to make a meaningful impact while contributing to the expansion of a growing organisation. The Associate Director will provide strategic guidance and leadership to support the operational effectiveness and business development of the Manchester office. This role requires a dynamic individual with a strong planning background, excellent stakeholder engagement skills, and a deep understanding of the local market. Key Responsibilities: Strategic Leadership & Governance Provide high-level oversight to ensure smooth operations of the new office. Ensure full compliance with local planning regulations, legislation, and internal policies. Report regularly to the Managing Director on progress, opportunities, and areas for improvement. Stakeholder Engagement Represent the organisation at regional events and forums. Build and maintain strong relationships with local authorities, business networks, and community stakeholders. Operational Performance Define and monitor KPIs to measure office success and operational impact. Provide ongoing strategic insight to optimise planning services and operational delivery. Planning Consultancy Deliver a full range of planning and development services to clients. Manage the end-to-end planning process, from initial appraisal and fee proposal through to application submission, appeals, and policy advice. Respond to planning enquiries and contribute to the delivery of comprehensive planning strategies. Candidate Profile: Significant experience in a senior leadership or associate director-level planning role. MRTPI qualification (essential). Deep understanding of the Manchester planning landscape and regulatory framework. Strong strategic planning, project management, and interpersonal skills. Proven track record in stakeholder engagement and collaborative working. Able to operate independently and contribute effectively in a non-executive capacity. Prior experience in a non-executive role is desirable. What's on Offer: Competitive remuneration package (£60K + car allowance). Opportunity to shape and lead the direction of a new office in a key regional hub. Flexible, non-executive role suited to experienced professionals seeking strategic involvement without full-time commitment. Reference - 61079
Director of Operations Location: UK based - Hybrid, frequent travel to HQ in the North West Reports to: Chief Executive Officer Salary: Up to £105,000 (depending on experience) + Share Options, Private Healthcare, Company Car, Pension Ab out the Organisation They are an established healthcare organisation delivering innovative, patient-centred services across the UK and Europe. With a reputation for clinical excellence, operational rigour and strategic growth, they partner with the NHS, private providers and international healthcare organisations to deliver high-quality care that improves patient outcomes. As part of their continued expansion, they are seeking an exceptional Director of Operations to join the Senior Leadership Team. This pivotal role offers the opportunity to shape the future of healthcare delivery, ensuring operational excellence while driving growth and innovation. The Role The Director of Operations will be responsible for leading, developing and delivering all operational matters across the organisation. Sitting on the Senior Leadership Team, the role combines strategic oversight with hands-on delivery, ensuring services meet clinical, financial, logistical and governance requirements at scale. With accountability for a revenue budget of circa £15M and a workforce of more than 150 employees across management, clinical and non-clinical roles, this position requires a highly experienced leader who can balance operational excellence with commercial growth. Key Responsibilities Operational Strategy & Delivery Develop and implement operational strategies aligned with Board-level objectives and commercial goals. Define annual and long-term operational targets, ensuring service delivery exceeds expectations. Mobilise and deliver services at pace, ensuring all logistical and clinical KPIs are achieved. Drive operational efficiency while maintaining high standards of patient care and compliance. Support the development of new service models, adapting to changing healthcare landscapes. Leadership & Team Development Lead, mentor and inspire the UK operational management team, embedding a culture of accountability, collaboration and excellence. Develop succession plans for key operational roles, ensuring organisational resilience. Support operational managers in delivering high performance across their areas of responsibility. Collaborate closely with the CEO and Commercial Director to deliver strategic and financial objectives. Relationship Management Build strong relationships with NHS executives, commissioners, private providers, OEMs, suppliers and healthcare partners. Act as a trusted partner to regulators, ensuring transparent and constructive relationships. Represent the organisation at regional and national healthcare events. Develop and implement a patient engagement framework that strengthens the patient voice in service delivery. Governance & Compliance Ensure full compliance with external regulatory requirements, including the Care Quality Commission. Maintain the highest standards of clinical governance, patient safety and corporate accountability. Oversee financial governance through effective planning, resource management and control. Identify operational risks and implement robust mitigation strategies. Provide accurate, timely reports to the Senior Leadership Team, escalating issues where required. Key Requirements They are looking for a proven operational leader who brings: Extensive senior leadership experience within NHS or private healthcare (essential). A strong track record of multi-site operational management . Experience in fast-paced environments , with the ability to mobilise services quickly . A strategic growth mindset , with the ability to identify opportunities, adapt delivery models and pivot to meet changing market conditions. Demonstrable experience in building and developing high-performing teams . Strong financial acumen, with experience managing multi-million-pound budgets. Proven success in developing relationships with NHS executives, commissioners and senior clinicians. Graduate-level qualifications (postgraduate desirable). What They Offer The opportunity to make a significant impact on healthcare delivery across the UK and Europe. A senior leadership role with scope to shape strategic direction and operational growth. A collaborative and ambitious culture, with strong commitment to professional development and CPD. How to Apply If you are a proven operational leader with the vision, resilience and expertise to lead at scale in a complex healthcare environment, please send your CV and a covering letter outlining your suitability for the role.
Sep 04, 2025
Full time
Director of Operations Location: UK based - Hybrid, frequent travel to HQ in the North West Reports to: Chief Executive Officer Salary: Up to £105,000 (depending on experience) + Share Options, Private Healthcare, Company Car, Pension Ab out the Organisation They are an established healthcare organisation delivering innovative, patient-centred services across the UK and Europe. With a reputation for clinical excellence, operational rigour and strategic growth, they partner with the NHS, private providers and international healthcare organisations to deliver high-quality care that improves patient outcomes. As part of their continued expansion, they are seeking an exceptional Director of Operations to join the Senior Leadership Team. This pivotal role offers the opportunity to shape the future of healthcare delivery, ensuring operational excellence while driving growth and innovation. The Role The Director of Operations will be responsible for leading, developing and delivering all operational matters across the organisation. Sitting on the Senior Leadership Team, the role combines strategic oversight with hands-on delivery, ensuring services meet clinical, financial, logistical and governance requirements at scale. With accountability for a revenue budget of circa £15M and a workforce of more than 150 employees across management, clinical and non-clinical roles, this position requires a highly experienced leader who can balance operational excellence with commercial growth. Key Responsibilities Operational Strategy & Delivery Develop and implement operational strategies aligned with Board-level objectives and commercial goals. Define annual and long-term operational targets, ensuring service delivery exceeds expectations. Mobilise and deliver services at pace, ensuring all logistical and clinical KPIs are achieved. Drive operational efficiency while maintaining high standards of patient care and compliance. Support the development of new service models, adapting to changing healthcare landscapes. Leadership & Team Development Lead, mentor and inspire the UK operational management team, embedding a culture of accountability, collaboration and excellence. Develop succession plans for key operational roles, ensuring organisational resilience. Support operational managers in delivering high performance across their areas of responsibility. Collaborate closely with the CEO and Commercial Director to deliver strategic and financial objectives. Relationship Management Build strong relationships with NHS executives, commissioners, private providers, OEMs, suppliers and healthcare partners. Act as a trusted partner to regulators, ensuring transparent and constructive relationships. Represent the organisation at regional and national healthcare events. Develop and implement a patient engagement framework that strengthens the patient voice in service delivery. Governance & Compliance Ensure full compliance with external regulatory requirements, including the Care Quality Commission. Maintain the highest standards of clinical governance, patient safety and corporate accountability. Oversee financial governance through effective planning, resource management and control. Identify operational risks and implement robust mitigation strategies. Provide accurate, timely reports to the Senior Leadership Team, escalating issues where required. Key Requirements They are looking for a proven operational leader who brings: Extensive senior leadership experience within NHS or private healthcare (essential). A strong track record of multi-site operational management . Experience in fast-paced environments , with the ability to mobilise services quickly . A strategic growth mindset , with the ability to identify opportunities, adapt delivery models and pivot to meet changing market conditions. Demonstrable experience in building and developing high-performing teams . Strong financial acumen, with experience managing multi-million-pound budgets. Proven success in developing relationships with NHS executives, commissioners and senior clinicians. Graduate-level qualifications (postgraduate desirable). What They Offer The opportunity to make a significant impact on healthcare delivery across the UK and Europe. A senior leadership role with scope to shape strategic direction and operational growth. A collaborative and ambitious culture, with strong commitment to professional development and CPD. How to Apply If you are a proven operational leader with the vision, resilience and expertise to lead at scale in a complex healthcare environment, please send your CV and a covering letter outlining your suitability for the role.
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Sep 04, 2025
Contractor
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
We re recruiting for a for a highly organised, reliable, and proactive individual to join our small but mighty team as a Bookkeeper . If you're a finance-savvy professional who thrives in a fast-paced, flexible work environment and loves variety in your day, we d love to hear from you! What You ll Be Doing This is a hands-on and dynamic role where you ll take full ownership of our bookkeeping and provide executive and administrative support across the business. Responsibilities include: Managing all day-to-day bookkeeping tasks: accounts payable/receivable, invoicing, bank reconciliations, and accurate financial record keeping Preparing monthly and quarterly management reports to support business decisions Liaising with external accountants and supporting year-end processes Providing executive assistance to the Director, including diary and inbox management, travel coordination, and ad hoc research Assisting with general admin and operations projects as needed What You ll Need Proven bookkeeping experience and strong understanding of UK accounting practices Excellent attention to detail and a high level of organisation Proficiency in Xero, QuickBooks, or similar accounting tools Tech-savvy with solid skills in Google Microsoft Excel Strong written and verbal communication skills Discretion and reliability when handling sensitive information A self-starter attitude - you re someone who can manage your own workload and work independently Ideally, you will have experience in a start-up or small business environment Additional Info: Part-time role, flexible on hours worked but ideally around 20 per week Hybrid role - you will need to be able to come in to the office in Brentford at a few times per week - none negotiable Salary: £28,000 - £33,000 based on a 37.5 hour week. This will be pro rata'd depending on hours worked Why Join Us? We re a small, purpose-driven team where your work will have real impact. You ll have the flexibility of remote working, autonomy in your role, and the chance to shape how we operate as we grow.
Sep 02, 2025
Full time
We re recruiting for a for a highly organised, reliable, and proactive individual to join our small but mighty team as a Bookkeeper . If you're a finance-savvy professional who thrives in a fast-paced, flexible work environment and loves variety in your day, we d love to hear from you! What You ll Be Doing This is a hands-on and dynamic role where you ll take full ownership of our bookkeeping and provide executive and administrative support across the business. Responsibilities include: Managing all day-to-day bookkeeping tasks: accounts payable/receivable, invoicing, bank reconciliations, and accurate financial record keeping Preparing monthly and quarterly management reports to support business decisions Liaising with external accountants and supporting year-end processes Providing executive assistance to the Director, including diary and inbox management, travel coordination, and ad hoc research Assisting with general admin and operations projects as needed What You ll Need Proven bookkeeping experience and strong understanding of UK accounting practices Excellent attention to detail and a high level of organisation Proficiency in Xero, QuickBooks, or similar accounting tools Tech-savvy with solid skills in Google Microsoft Excel Strong written and verbal communication skills Discretion and reliability when handling sensitive information A self-starter attitude - you re someone who can manage your own workload and work independently Ideally, you will have experience in a start-up or small business environment Additional Info: Part-time role, flexible on hours worked but ideally around 20 per week Hybrid role - you will need to be able to come in to the office in Brentford at a few times per week - none negotiable Salary: £28,000 - £33,000 based on a 37.5 hour week. This will be pro rata'd depending on hours worked Why Join Us? We re a small, purpose-driven team where your work will have real impact. You ll have the flexibility of remote working, autonomy in your role, and the chance to shape how we operate as we grow.
Board Member Trustee Voluntary + Expenses Location: Remote With regular in-person meetings and visits to our communities (circa 10 days per annum) Closing date: Friday 19th September 2025 Preliminary interviews: Thursday 2nd October 2025, via MS Teams Final Panel interviews: 17 October 2025, in person and venue TBC Our communities are in North London, Gloucester, Midlands and North Yorkshire. Board and Committee Meetings are often held in our Communities 2 days per moth (approx.) It s an exciting time to be joining the Trust as one of our Board Members! This is a great opportunity to play a key role in our future development as a leading social and green care provider. We support adults with learning disabilities, autism, mental health support needs, within magical rural and urban community settings. We are now looking for someone who brings a strong background in unlocking growth opportunities and in long term financial planning and modelling. You will complement the skills, abilities and lived experiences of our Board members, and like all of our Trustee s, you will bring a real passion for social and health care, respecting the unique relationship between people and nature. We are seeking a Trustee to sit on our Board and to also be an active member of our Audit and Risk Committee. We're looking for those who can work constructively with the Chair, other Board members and staff of Camphill Village Trust to support the good governance of the Trust, ensuring that the purpose of the Trust is fulfilled, that it is well managed and financially viable and that it works within the requirements of the law, regulation and its funders. You'll support the Trust to realise its vision and strategic objectives. Main responsibilities: Support the delivery of the Corporate Strategy ensuring that the purpose and long-term strategic direction of the Trust is formulated and regularly reviewed. Drive high performance management in governance, setting standards to ensure a high quality service is delivered through a culture of co-production with the people we support, enabling the delivery of the Trust s vision and key objectives. Establish sound constructive working relationships with the Chief Executive and Directors and a supportive partnership with staff, people we support and their families and carers across the Charity. Actively support the Charity in its fundraising goals Our Charity creates thriving communities that enable friendships, independence, creativity and meaningful work opportunities. You will demonstrate a deep commitment to our ethos and insights into the lived experience of those that we support, ensuring that the Charity can demonstrate the impact and outcome of a Life of Opportunity. You will have strong financial acumen and may well have operated at strategic level supporting growth alongside long term financial planning and modelling. What you ll bring to the role This is an exciting opportunity for someone who brings a strong background in unlocking growth opportunities and in long term financial planning and modelling and a real passion for supporting social care and health operations, in particular learning disability and autism services. You will be passionate to be part of a Charity with a track record in delivering high quality, co-produced health and social care services, who can support our team to deliver great quality outcomes for all of those we support. Your ability to think creatively and innovatively about how we continue to deliver exceptional impact on the lives of those in our communities and their families will be an invaluable asset to us. First time Trustees will be considered and supported if appointed. Key experience, skills and attributes required: Senior level experience in a non-executive or executive capacity; ideally has either reported to or been on the Board of Trustees of a charity or similar not for profit organisation. Lived experience and/or Insight into the issues and opportunities that face adults with a wide range of support needs. Ideally, to have relevant, lived experience aligned to the Charity purpose/ the people we support. Proven track record at contributing effectively to the leadership and development of an organisation. Sound understanding of good governance, in particular of reporting and monitoring at a governance level. Understanding of the regulatory and compliance requirements in the sector. An effective communicator, emotionally intelligent and self-aware. In return we will offer you a stimulating and collegiate Board environment with high quality colleagues who are engaged and committed to delivering co-produced person centred support. We are a well led organisation, and you will enjoy a Board culture which is in tune with our values and aligned with our practice. If this sounds like a role for you, and you d like to find out more, please do get in touch. Location & Travel - Remote based The Trust holds Board and Committee meetings and other events, both in person at our various communities and virtually via Teams. Trustees are expected to attend meetings and events held in person. In addition, we encourage Trustees to visit our communities outside of scheduled meetings / events. The Trust s nine communities are located in Yorkshire, Middlesbrough, Stourbridge, Gloucestershire and Hertfordshire. Access to the main travel corridors of the M25, M40, M1 and M6 would be required We encourage applications from all sections of the community, particularly those underrepresented within our board. If you require any reasonable adjustment to the process due to disabilities, please let us know. Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference. About us Established in 1954, Camphill Village Trust is a charity that supports adults with learning disabilities, autism and mental health challenges. In our 70th year we honour our past, provide for the present and will lead the future. Our focus on humanity and nature was inspired by our past and remains as key to the Trust s ethos today. This is reflected in our focus on social and green care integration, valuing everyone s contribution, enabling personal pathways to development, celebrating the changing seasons, and respecting the rhythm of natural life. We operate in both rural and urban communities, building on our care (social) farming legacy. Our historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues to play to our strengths.
Sep 02, 2025
Full time
Board Member Trustee Voluntary + Expenses Location: Remote With regular in-person meetings and visits to our communities (circa 10 days per annum) Closing date: Friday 19th September 2025 Preliminary interviews: Thursday 2nd October 2025, via MS Teams Final Panel interviews: 17 October 2025, in person and venue TBC Our communities are in North London, Gloucester, Midlands and North Yorkshire. Board and Committee Meetings are often held in our Communities 2 days per moth (approx.) It s an exciting time to be joining the Trust as one of our Board Members! This is a great opportunity to play a key role in our future development as a leading social and green care provider. We support adults with learning disabilities, autism, mental health support needs, within magical rural and urban community settings. We are now looking for someone who brings a strong background in unlocking growth opportunities and in long term financial planning and modelling. You will complement the skills, abilities and lived experiences of our Board members, and like all of our Trustee s, you will bring a real passion for social and health care, respecting the unique relationship between people and nature. We are seeking a Trustee to sit on our Board and to also be an active member of our Audit and Risk Committee. We're looking for those who can work constructively with the Chair, other Board members and staff of Camphill Village Trust to support the good governance of the Trust, ensuring that the purpose of the Trust is fulfilled, that it is well managed and financially viable and that it works within the requirements of the law, regulation and its funders. You'll support the Trust to realise its vision and strategic objectives. Main responsibilities: Support the delivery of the Corporate Strategy ensuring that the purpose and long-term strategic direction of the Trust is formulated and regularly reviewed. Drive high performance management in governance, setting standards to ensure a high quality service is delivered through a culture of co-production with the people we support, enabling the delivery of the Trust s vision and key objectives. Establish sound constructive working relationships with the Chief Executive and Directors and a supportive partnership with staff, people we support and their families and carers across the Charity. Actively support the Charity in its fundraising goals Our Charity creates thriving communities that enable friendships, independence, creativity and meaningful work opportunities. You will demonstrate a deep commitment to our ethos and insights into the lived experience of those that we support, ensuring that the Charity can demonstrate the impact and outcome of a Life of Opportunity. You will have strong financial acumen and may well have operated at strategic level supporting growth alongside long term financial planning and modelling. What you ll bring to the role This is an exciting opportunity for someone who brings a strong background in unlocking growth opportunities and in long term financial planning and modelling and a real passion for supporting social care and health operations, in particular learning disability and autism services. You will be passionate to be part of a Charity with a track record in delivering high quality, co-produced health and social care services, who can support our team to deliver great quality outcomes for all of those we support. Your ability to think creatively and innovatively about how we continue to deliver exceptional impact on the lives of those in our communities and their families will be an invaluable asset to us. First time Trustees will be considered and supported if appointed. Key experience, skills and attributes required: Senior level experience in a non-executive or executive capacity; ideally has either reported to or been on the Board of Trustees of a charity or similar not for profit organisation. Lived experience and/or Insight into the issues and opportunities that face adults with a wide range of support needs. Ideally, to have relevant, lived experience aligned to the Charity purpose/ the people we support. Proven track record at contributing effectively to the leadership and development of an organisation. Sound understanding of good governance, in particular of reporting and monitoring at a governance level. Understanding of the regulatory and compliance requirements in the sector. An effective communicator, emotionally intelligent and self-aware. In return we will offer you a stimulating and collegiate Board environment with high quality colleagues who are engaged and committed to delivering co-produced person centred support. We are a well led organisation, and you will enjoy a Board culture which is in tune with our values and aligned with our practice. If this sounds like a role for you, and you d like to find out more, please do get in touch. Location & Travel - Remote based The Trust holds Board and Committee meetings and other events, both in person at our various communities and virtually via Teams. Trustees are expected to attend meetings and events held in person. In addition, we encourage Trustees to visit our communities outside of scheduled meetings / events. The Trust s nine communities are located in Yorkshire, Middlesbrough, Stourbridge, Gloucestershire and Hertfordshire. Access to the main travel corridors of the M25, M40, M1 and M6 would be required We encourage applications from all sections of the community, particularly those underrepresented within our board. If you require any reasonable adjustment to the process due to disabilities, please let us know. Excited? Read our pack, look at our strategy and know that you would be joining an amazing Trust, a brilliant team and that you would have the ability to make a real difference. About us Established in 1954, Camphill Village Trust is a charity that supports adults with learning disabilities, autism and mental health challenges. In our 70th year we honour our past, provide for the present and will lead the future. Our focus on humanity and nature was inspired by our past and remains as key to the Trust s ethos today. This is reflected in our focus on social and green care integration, valuing everyone s contribution, enabling personal pathways to development, celebrating the changing seasons, and respecting the rhythm of natural life. We operate in both rural and urban communities, building on our care (social) farming legacy. Our historical focus on enabling potential for people with support needs through farming, organic horticulture and enterprise centred on nature and traditional skills, continues to play to our strengths.
Join Ofwat's Legal Team as a Legal Director - Major Projects Office Location: London (E14 4HD) or Birmingham (B5 4UA) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission's final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We're also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you're passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role We are looking for a Legal Director to support our Major Projects work and be at the forefront of shaping how our £50bn programme of major projects and new water resources is delivered. Following Ofwat's final determination for the Price Review 2024, we are embarking on an ambitious journey with a significant programme of 30 Major Projects. You will join our expanding Legal Team which is part of the Office of the Chief Executive Directorate whilst also being embedded in the work of the Major Projects team. You will therefore also have the opportunity to get involved in other work areas within Ofwat as business needs arise, leveraging the skills that you bring. The Major Projects team is responsible for the policy and market development of our future pipeline of major infrastructure projects in the water sector in England and Wales, as well as Ofwat's role in the oversight of the development, procurement, and delivery of these projects. The team works closely with our innovative partnership, RAPID (Regulator's Alliance for Progressing Infrastructure Development) on the early engagement on both water resources and wastewater planning. We are seeking an experienced and strategic Legal Director to lead the legal support to the teams that are defining how the competitive commercial models are being applied to the programme, working closely with companies and regulators to drive new approaches to unlocking programme opportunities. We expect you to use your legal expertise and judgement to help develop and test commercial operating models, facilitating the scrutiny of delivery plans, and proactively resolving emerging issues, thereby building confidence with government, and the investor and delivery market. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead criterion 1 : Significant experience (approximately 10 years') as a Qualified Solicitor or Barrister in England and Wales or acting in a role akin to that of a qualified Solicitor or Barrister in a legal environment, providing commercial and/or project finance legal support to major projects delivery, ideally in an infrastructure sector with substantial commercial risk. Lead criterion 2 : Significant experience of delivering strategic, solutions-focussed legal advice on the development and implementation of policy objectives and/or commercial outcomes in a regulatory context with specific expertise in areas of regulatory, public and administrative law. Highly tuned interpersonal skills, particularly in negotiation, influencing and engagement, with the ability to build trust, confidence and alignment across different organisations through effective communication and collaboration. Experience of senior leadership where you have demonstrated good judgement and the ability to effectively lead teams and projects through change and uncertainty to deliver desired outcomes. Strong critical thinking and analytical skills in a complex and evolving legislative context within an innovative policy environment, incorporating wider considerations into your work. An inclusive leadership style which inspires, motivates, and promotes collaboration to develop high performing, innovative and inclusive teams. Material experience of effective and efficient planning, including prioritisation and delegation. Why You Should Join Us: People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham offices. Excellent employer pension contributions of nearly 29%. You can find further details about pension schemes under Terms and Conditions in the Candidate Pack. 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline. Closing date: 23.55 on 21 September 2025
Sep 02, 2025
Full time
Join Ofwat's Legal Team as a Legal Director - Major Projects Office Location: London (E14 4HD) or Birmingham (B5 4UA) with hybrid working About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission's final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We're also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you're passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact. The Role We are looking for a Legal Director to support our Major Projects work and be at the forefront of shaping how our £50bn programme of major projects and new water resources is delivered. Following Ofwat's final determination for the Price Review 2024, we are embarking on an ambitious journey with a significant programme of 30 Major Projects. You will join our expanding Legal Team which is part of the Office of the Chief Executive Directorate whilst also being embedded in the work of the Major Projects team. You will therefore also have the opportunity to get involved in other work areas within Ofwat as business needs arise, leveraging the skills that you bring. The Major Projects team is responsible for the policy and market development of our future pipeline of major infrastructure projects in the water sector in England and Wales, as well as Ofwat's role in the oversight of the development, procurement, and delivery of these projects. The team works closely with our innovative partnership, RAPID (Regulator's Alliance for Progressing Infrastructure Development) on the early engagement on both water resources and wastewater planning. We are seeking an experienced and strategic Legal Director to lead the legal support to the teams that are defining how the competitive commercial models are being applied to the programme, working closely with companies and regulators to drive new approaches to unlocking programme opportunities. We expect you to use your legal expertise and judgement to help develop and test commercial operating models, facilitating the scrutiny of delivery plans, and proactively resolving emerging issues, thereby building confidence with government, and the investor and delivery market. About You Below are some of the key essential experience, skills & knowledge required for this post: Lead criterion 1 : Significant experience (approximately 10 years') as a Qualified Solicitor or Barrister in England and Wales or acting in a role akin to that of a qualified Solicitor or Barrister in a legal environment, providing commercial and/or project finance legal support to major projects delivery, ideally in an infrastructure sector with substantial commercial risk. Lead criterion 2 : Significant experience of delivering strategic, solutions-focussed legal advice on the development and implementation of policy objectives and/or commercial outcomes in a regulatory context with specific expertise in areas of regulatory, public and administrative law. Highly tuned interpersonal skills, particularly in negotiation, influencing and engagement, with the ability to build trust, confidence and alignment across different organisations through effective communication and collaboration. Experience of senior leadership where you have demonstrated good judgement and the ability to effectively lead teams and projects through change and uncertainty to deliver desired outcomes. Strong critical thinking and analytical skills in a complex and evolving legislative context within an innovative policy environment, incorporating wider considerations into your work. An inclusive leadership style which inspires, motivates, and promotes collaboration to develop high performing, innovative and inclusive teams. Material experience of effective and efficient planning, including prioritisation and delegation. Why You Should Join Us: People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way. Innovative Work Environment: We embrace agile and new ways of working and have a culture build on trust, flexibility, and collaboration. Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting. Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in person collaboration in our Birmingham offices. Excellent employer pension contributions of nearly 29%. You can find further details about pension schemes under Terms and Conditions in the Candidate Pack. 25 days' annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave. Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership. Fees paid for membership of relevant professional bodies. Up to 3 volunteering days per year. Recognition vouchers scheme rewarding your hard work. Generous shared parental leave and pay supporting your family life. Follow the link to Apply for full details about the role, please ensure you have submitted your Applications in full before the below deadline. Closing date: 23.55 on 21 September 2025
About us Avencia Consulting are currently recruiting on behalf of a well known Insurer based in the City who are looking for an IT Risk Director to join the London office. The role The business is searching for a talented, experienced IT Risk Director to join its expanding Risk Management team. The IT Risk Director will have the opportunity to work closely with senior business leaders to drive enhancements and execute the company's global risk framework. This person will also have regular and direct access to the Global Chief Risk Officer, Executive Committee and Management Committee Members, Senior IT and Operational functional leaders. The Risk Management team covers a comprehensive view of enterprise risks including strategic, operational, service, regulatory and financial risks. The role will offer significant growth potential as part of a team that covers the entirety of the rapidly growing Group. The individual will be expected to act independently and to manage elements of the Risk Management Framework with little day-to-day oversight. The IT Risk Director is a senior position and will be expected to use their skills to help influence our nimble and innovative business. This role will provide unique insight and access into the world-class underwriting process and market-leading proprietary systems along with all other key functions for the business. The IT Risk Director will be instrumental in establishing the ongoing monitoring of the IT-related risks for the portfolios under the businesses management, including Lloyd's of London syndicates and the company market. The role will serve in an oversight capacity over the breadth of the IT-related related risks across the Group. In addition to the standard risk categories (e.g. strategy, systems availability and integrity, cyber security and data confidentiality, access, service support, infrastructure and asset management), the IT Risk Director will be expected to work with the business to develop an approach to overseeing the use and opportunities relating to artificial intelligence. Key accountabilities The IT Risk Director will take primary responsibility for the following: Managing the quarterly risk review (QRR) and risk radar process for IT risk categories which are performed predominantly with the key function leaders and control owners Drafting IT inputs to regular reports to Boards, Board Committees and Management Committees across the Group Maintaining, enhancing and embedding the Information, Communication and Technology (ICT) Risk Framework, including the development of IT risk policies where required. Developing and embedding IT-related 2LOD risk policies and frameworks where required Coordinating impacts of IT operational and control activity impacting the risk register as well as related stakeholders including Compliance, Internal Audit and SOX (carriers) Taking the lead on IT Risk Incident responses Developing a working understanding of new IT-related risks or controls Keep the risk register (Decision Focus) current for IT-related risks, controls and accountability The IT Risk Director will support the Risk team in the following activities: Work collaboratively with the first line of defence to develop and enhance key risk policies, procedures and standards - including annual reviews Work collaboratively with the various non-IT business functions to consider impacts of IT systems, capabilities and controls Develop strong working relationships with key IT stakeholders including: Head of IT, Chief Technology Officer, Chief Data Officer, Head of IT Risk and Compliance (1LOD), Head of Infrastructure, Head of Cyber Security and others Develop and deliver IT risk training where appropriate and required Maintain strong working relationship with risk and control functions in partner organisations Supporting the business to keep wind-down (resolution) plans current and relevant Key stakeholders include: The Fidelis Partnership Boards, Board Committees and Management Committees Fidelis Insurance Group - CRO, SOX Compliance Team, IT and Operations and Head of Internal Audit Asta Managing Agency as the managing agency for TFP Lloyd's business The Fidelis Partnership functional leaders in London, Dublin, Bermuda, Brussels and Abu Dhabi Key service providers, including off-shore support in Noida, India Heads of functions across The Fidelis Partnership Skills & experience University degree, preferably in Computer Science, Information Technology, Mathematics, Science or Economics Strong preference for candidates with advanced degree or relevant industry qualifications (e.g., CISA, CRISC, CISM) Strong academic background and mathematical acumen Experience with industry standard IT risk management frameworks (e.g., NIST, ISO 27001, Cyber Essentials, COBIT, COSO) 10+ years' experience in the IT Risk sector (Risk Management, External Audit, Internal Audit), preferably with a strong understanding of the insurance industry Excellent Microsoft Office skills, in particular Microsoft Excel, PowerPoint and PowerBI Experience working with Financial Regulators across multiple jurisdictions (e.g., PRA/FCA, CBI, BMA, FSRM) Must be a strong critical thinker who can interrogate the data to ensure it makes sense and provide challenge when required Must be able to balance working on detailed projects and maintaining the ability to step back to understand enterprise risks Must be able to respond positively during busy periods through multi-tasking and effective prioritization against needs of business
Sep 02, 2025
Full time
About us Avencia Consulting are currently recruiting on behalf of a well known Insurer based in the City who are looking for an IT Risk Director to join the London office. The role The business is searching for a talented, experienced IT Risk Director to join its expanding Risk Management team. The IT Risk Director will have the opportunity to work closely with senior business leaders to drive enhancements and execute the company's global risk framework. This person will also have regular and direct access to the Global Chief Risk Officer, Executive Committee and Management Committee Members, Senior IT and Operational functional leaders. The Risk Management team covers a comprehensive view of enterprise risks including strategic, operational, service, regulatory and financial risks. The role will offer significant growth potential as part of a team that covers the entirety of the rapidly growing Group. The individual will be expected to act independently and to manage elements of the Risk Management Framework with little day-to-day oversight. The IT Risk Director is a senior position and will be expected to use their skills to help influence our nimble and innovative business. This role will provide unique insight and access into the world-class underwriting process and market-leading proprietary systems along with all other key functions for the business. The IT Risk Director will be instrumental in establishing the ongoing monitoring of the IT-related risks for the portfolios under the businesses management, including Lloyd's of London syndicates and the company market. The role will serve in an oversight capacity over the breadth of the IT-related related risks across the Group. In addition to the standard risk categories (e.g. strategy, systems availability and integrity, cyber security and data confidentiality, access, service support, infrastructure and asset management), the IT Risk Director will be expected to work with the business to develop an approach to overseeing the use and opportunities relating to artificial intelligence. Key accountabilities The IT Risk Director will take primary responsibility for the following: Managing the quarterly risk review (QRR) and risk radar process for IT risk categories which are performed predominantly with the key function leaders and control owners Drafting IT inputs to regular reports to Boards, Board Committees and Management Committees across the Group Maintaining, enhancing and embedding the Information, Communication and Technology (ICT) Risk Framework, including the development of IT risk policies where required. Developing and embedding IT-related 2LOD risk policies and frameworks where required Coordinating impacts of IT operational and control activity impacting the risk register as well as related stakeholders including Compliance, Internal Audit and SOX (carriers) Taking the lead on IT Risk Incident responses Developing a working understanding of new IT-related risks or controls Keep the risk register (Decision Focus) current for IT-related risks, controls and accountability The IT Risk Director will support the Risk team in the following activities: Work collaboratively with the first line of defence to develop and enhance key risk policies, procedures and standards - including annual reviews Work collaboratively with the various non-IT business functions to consider impacts of IT systems, capabilities and controls Develop strong working relationships with key IT stakeholders including: Head of IT, Chief Technology Officer, Chief Data Officer, Head of IT Risk and Compliance (1LOD), Head of Infrastructure, Head of Cyber Security and others Develop and deliver IT risk training where appropriate and required Maintain strong working relationship with risk and control functions in partner organisations Supporting the business to keep wind-down (resolution) plans current and relevant Key stakeholders include: The Fidelis Partnership Boards, Board Committees and Management Committees Fidelis Insurance Group - CRO, SOX Compliance Team, IT and Operations and Head of Internal Audit Asta Managing Agency as the managing agency for TFP Lloyd's business The Fidelis Partnership functional leaders in London, Dublin, Bermuda, Brussels and Abu Dhabi Key service providers, including off-shore support in Noida, India Heads of functions across The Fidelis Partnership Skills & experience University degree, preferably in Computer Science, Information Technology, Mathematics, Science or Economics Strong preference for candidates with advanced degree or relevant industry qualifications (e.g., CISA, CRISC, CISM) Strong academic background and mathematical acumen Experience with industry standard IT risk management frameworks (e.g., NIST, ISO 27001, Cyber Essentials, COBIT, COSO) 10+ years' experience in the IT Risk sector (Risk Management, External Audit, Internal Audit), preferably with a strong understanding of the insurance industry Excellent Microsoft Office skills, in particular Microsoft Excel, PowerPoint and PowerBI Experience working with Financial Regulators across multiple jurisdictions (e.g., PRA/FCA, CBI, BMA, FSRM) Must be a strong critical thinker who can interrogate the data to ensure it makes sense and provide challenge when required Must be able to balance working on detailed projects and maintaining the ability to step back to understand enterprise risks Must be able to respond positively during busy periods through multi-tasking and effective prioritization against needs of business
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a transformational strategic leader with experience in the care, charity or housing sector? We would love to hear from you! The Role The Director of Service Development is a strategic role, responsible for the development and growth of services across HNHA. Duties will include: Responsibility for the people strategy, HR processes and marketing. Accountability for the implementation and development of the organisational strategy, including HNHA s hospitability and community engagement projects. Identifying and exploring opportunities for strategic service expansion, improvement and innovation. Responsibility for partnership strategy and building and maintaining strong relationships with external stakeholders. Developing and delivering a robust people strategy and managing and supporting departmental leaders. The Person We are looking for a talented strategic leader with prior experience in a senior role within the care, housing, or charity sector. With extensive experience in HR management, people strategy and service delivery and growth, you should also have excellent stakeholder engagement and relationship building skills. This is a leadership role so we are looking for someone inspiring, someone who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region! Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 x Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be predominantly based out of The Cuttings, in Harrogate, but there will also be the option for some flexibility and hybrid working. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Monday 20th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Sep 02, 2025
Full time
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a transformational strategic leader with experience in the care, charity or housing sector? We would love to hear from you! The Role The Director of Service Development is a strategic role, responsible for the development and growth of services across HNHA. Duties will include: Responsibility for the people strategy, HR processes and marketing. Accountability for the implementation and development of the organisational strategy, including HNHA s hospitability and community engagement projects. Identifying and exploring opportunities for strategic service expansion, improvement and innovation. Responsibility for partnership strategy and building and maintaining strong relationships with external stakeholders. Developing and delivering a robust people strategy and managing and supporting departmental leaders. The Person We are looking for a talented strategic leader with prior experience in a senior role within the care, housing, or charity sector. With extensive experience in HR management, people strategy and service delivery and growth, you should also have excellent stakeholder engagement and relationship building skills. This is a leadership role so we are looking for someone inspiring, someone who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region! Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 x Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be predominantly based out of The Cuttings, in Harrogate, but there will also be the option for some flexibility and hybrid working. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Monday 20th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a financial strategic leader with experience across governance, IT and compliance? We would love to hear from you! The Role The Director of Finance, IT & Compliance will be accountable for ensuring there is robust financial planning, compliance, and risk management throughout the organisation. Duties will include: Providing strategic advice, guidance and constructive challenge to the CEO, Board and associated committees on all issues related to financial matters. Providing robust financial due diligence and producing accurate and timely internal financial reports to support decision-making. Ensuring IT services are robust, compliant and futureproofed. Acting as Data Protection Officer (DPO) for the organisation. Collaborating with the CEO and Board to develop and implement strategies for diversifying income streams. The Person We are looking for an ACCA, ACA, or CIMA qualified accountant with significant experience operating in a senior financial position. With extensive experience in managing budgets, audits, and financial reporting, you should also have the ability to oversee, improve and implement financial systems, policies, and processes. Although charity or housing sector experience would be advantageous, we are also happy to look at people wanting to gain experience in this area providing they have knowledge of UK financial regulations, charity governance and compliance within housing providers. This is a leadership role so we are looking for a strong strategic thinker, someone inspiring, and a person who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region. Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 X Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be hybrid with the option to work flexibly from home and The Cuttings, in Harrogate. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Tuesday 14th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Sep 02, 2025
Full time
Harrogate Neighbours (HNHA) exists to support and improve the lives of elderly and vulnerable people across the region, transforming lives and empowering the community on a daily basis! With over 50 years of experience, they provide a vast range of services ranging from meals on wheels in the community to residential care (at their homes in Starbeck and Boroughbridge). The charity s values focus on compassion, accountability, respect and excellence, and the incredible staff team deliver an uncompromised standard of care to all. Following a hugely successful restructure we are recruiting 2 pivotal new roles into this life affirming organisation and are looking for passionate and talented individuals able to take on the challenge of leading the charity through this exciting next phase. Are you a financial strategic leader with experience across governance, IT and compliance? We would love to hear from you! The Role The Director of Finance, IT & Compliance will be accountable for ensuring there is robust financial planning, compliance, and risk management throughout the organisation. Duties will include: Providing strategic advice, guidance and constructive challenge to the CEO, Board and associated committees on all issues related to financial matters. Providing robust financial due diligence and producing accurate and timely internal financial reports to support decision-making. Ensuring IT services are robust, compliant and futureproofed. Acting as Data Protection Officer (DPO) for the organisation. Collaborating with the CEO and Board to develop and implement strategies for diversifying income streams. The Person We are looking for an ACCA, ACA, or CIMA qualified accountant with significant experience operating in a senior financial position. With extensive experience in managing budgets, audits, and financial reporting, you should also have the ability to oversee, improve and implement financial systems, policies, and processes. Although charity or housing sector experience would be advantageous, we are also happy to look at people wanting to gain experience in this area providing they have knowledge of UK financial regulations, charity governance and compliance within housing providers. This is a leadership role so we are looking for a strong strategic thinker, someone inspiring, and a person who can lead the team and foster a culture of collaboration and excellence. Passion for the cause is key we are looking for an individual who will rise to the challenge of ensuring HNHA continues to change lives across the region. Why HNHA? Not only does HNHA care deeply for the people it serves in the community, but it also provides a wonderfully supportive working culture. Spending even a short time at the residential homes, or with the staff team, shows you what a special place this truly is. Following a successful restructure, this is a hugely exciting time to join the charity as they embark on the next phase of their journey. Benefits include: Health insurance from WPA 3 X Life cover with company pension Paid massages 1-to-1 Support Sessions: Fully paid and tailored for your personal growth. Long Service Awards: Celebrate milestones with rewards. Annual staff awards evening Events for Staff & Families: Regular gatherings to foster connection and fun. Access to Blue Light card Free on-site car park Free meals on shift as well as tea, coffee and water Nearby station and buses for commuting. The role will be hybrid with the option to work flexibly from home and The Cuttings, in Harrogate. To express your interest, or find out more, please apply directly or contact the team below. Please note that 1st stage interviews will be held on the 7th / 8th October and 2nd stage on Tuesday 14th October 2025. Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen, Charlie or Leanne who will be happy to advise on this. Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way. Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
As the UK s leading dementia research charity, we re determined to stop this from becoming a reality. We re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure. The Senior Executive Assistant will play a pivotal role in the Chief Executive s Office, working closely with the Deputy Chief Executive and members of the Senior Leadership Team (SLT) to ensure the smooth and effective execution of strategic, operational, and governance priorities. Acting as a trusted partner and first point of contact, the Senior Executive Assistant will proactively manage high-level administrative functions, facilitate internal and external stakeholder engagement, and contribute to organisation-wide planning and coordination. The role requires a high level of discretion, organisational acumen, and an ability to anticipate the needs of senior leaders in a dynamic and mission-driven environment. In addition to supporting the Deputy Chief Executive, this role also provides specific project support to the Directors within the Fundraising and Marketing Directorate and contributes to the governance, internal communications, and strategic coordination across Alzheimer s Research UK (ARUK). Main duties and responsibilities of the role: Executive Support Serve as the primary point of contact and trusted liaison for the Deputy Chief Executive, managing their calendar, commitments, and priorities with discretion and strategic foresight. Proactively coordinate complex diaries, internal and external meetings, and briefings, ensuring effective time management and optimal scheduling across teams and stakeholders. Prepare agendas, compile and distribute papers, attend meetings as needed, and record minutes and action points with professionalism and accuracy. Manage comprehensive travel arrangements (domestic and international), including bookings, itineraries, visa requirements, and expenses in line with organisational policy. Screen incoming correspondence (emails, calls, invitations), handle or redirect enquiries, and ensure timely and appropriate follow-up. Provide responsive and high-quality administrative support across the Senior Leadership Team as needed, in coordination with the Executive Support Manager. Governance, Project and Strategic Support Coordinate and manage key organisational meetings including: Monthly Heads meetings across ARUK and Fundraising and Marketing Leadership Team (FMLT) meetings Ensure the smooth delivery of these meetings by preparing documentation, recording actions, and driving follow-through with relevant stakeholders. Support cross-organisational strategic initiatives, such as ARUK s Stakeholder Engagement programme and other priority activities led by the Deputy Chief Executive. Proactively use ARUK s CRM system (Salesforce) to support relationship management and strategic engagement by Executive Directors. Assist in the planning and delivery of internal communications activities and events that build alignment and engagement across the organisation to include the annual Fundraising and Marketing away day and monthly Fundraising and Marketing meeting. Take on discrete projects on behalf of the Deputy Chief Executive Work closely with the Executive Support Manager and Head of Governance to support Board and trustee-related activities, including the preparation of papers, coordination of logistics, and accurate record-keeping. Help ensure the delivery of effective governance arrangements and contribute to continuous improvement in the support of ARUK s leadership and oversight functions. Team and Leadership Contribution Act as a senior member of the Executive Support team, sharing best practices and supporting colleagues with guidance, training, and mentoring where appropriate and deputising for the Executive Support Manager where appropriate Contribute to process improvement initiatives that increase the efficiency and impact of the Chief Executive s Office. Stay informed of sector developments, best practices in executive support, and opportunities for innovation within the charity s operations. What we are looking for: Extensive experience providing high-level executive support to senior leaders Discretion, integrity, and sound judgement in handling confidential and sensitive information. Experience coordinating meetings, travel, and logistics for senior leaders. Exceptional organisational and time-management skills, with proven ability to manage complex and competing priorities. Strong written and verbal communication skills, with attention to detail and professional presentation. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with CRM systems such as Salesforce. Proven ability to build relationships and work collaboratively across teams and with external stakeholders. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £35,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. . click apply for full job details
Sep 01, 2025
Full time
As the UK s leading dementia research charity, we re determined to stop this from becoming a reality. We re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure. The Senior Executive Assistant will play a pivotal role in the Chief Executive s Office, working closely with the Deputy Chief Executive and members of the Senior Leadership Team (SLT) to ensure the smooth and effective execution of strategic, operational, and governance priorities. Acting as a trusted partner and first point of contact, the Senior Executive Assistant will proactively manage high-level administrative functions, facilitate internal and external stakeholder engagement, and contribute to organisation-wide planning and coordination. The role requires a high level of discretion, organisational acumen, and an ability to anticipate the needs of senior leaders in a dynamic and mission-driven environment. In addition to supporting the Deputy Chief Executive, this role also provides specific project support to the Directors within the Fundraising and Marketing Directorate and contributes to the governance, internal communications, and strategic coordination across Alzheimer s Research UK (ARUK). Main duties and responsibilities of the role: Executive Support Serve as the primary point of contact and trusted liaison for the Deputy Chief Executive, managing their calendar, commitments, and priorities with discretion and strategic foresight. Proactively coordinate complex diaries, internal and external meetings, and briefings, ensuring effective time management and optimal scheduling across teams and stakeholders. Prepare agendas, compile and distribute papers, attend meetings as needed, and record minutes and action points with professionalism and accuracy. Manage comprehensive travel arrangements (domestic and international), including bookings, itineraries, visa requirements, and expenses in line with organisational policy. Screen incoming correspondence (emails, calls, invitations), handle or redirect enquiries, and ensure timely and appropriate follow-up. Provide responsive and high-quality administrative support across the Senior Leadership Team as needed, in coordination with the Executive Support Manager. Governance, Project and Strategic Support Coordinate and manage key organisational meetings including: Monthly Heads meetings across ARUK and Fundraising and Marketing Leadership Team (FMLT) meetings Ensure the smooth delivery of these meetings by preparing documentation, recording actions, and driving follow-through with relevant stakeholders. Support cross-organisational strategic initiatives, such as ARUK s Stakeholder Engagement programme and other priority activities led by the Deputy Chief Executive. Proactively use ARUK s CRM system (Salesforce) to support relationship management and strategic engagement by Executive Directors. Assist in the planning and delivery of internal communications activities and events that build alignment and engagement across the organisation to include the annual Fundraising and Marketing away day and monthly Fundraising and Marketing meeting. Take on discrete projects on behalf of the Deputy Chief Executive Work closely with the Executive Support Manager and Head of Governance to support Board and trustee-related activities, including the preparation of papers, coordination of logistics, and accurate record-keeping. Help ensure the delivery of effective governance arrangements and contribute to continuous improvement in the support of ARUK s leadership and oversight functions. Team and Leadership Contribution Act as a senior member of the Executive Support team, sharing best practices and supporting colleagues with guidance, training, and mentoring where appropriate and deputising for the Executive Support Manager where appropriate Contribute to process improvement initiatives that increase the efficiency and impact of the Chief Executive s Office. Stay informed of sector developments, best practices in executive support, and opportunities for innovation within the charity s operations. What we are looking for: Extensive experience providing high-level executive support to senior leaders Discretion, integrity, and sound judgement in handling confidential and sensitive information. Experience coordinating meetings, travel, and logistics for senior leaders. Exceptional organisational and time-management skills, with proven ability to manage complex and competing priorities. Strong written and verbal communication skills, with attention to detail and professional presentation. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with CRM systems such as Salesforce. Proven ability to build relationships and work collaboratively across teams and with external stakeholders. Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary: Circa £35,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. . click apply for full job details
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Sep 01, 2025
Full time
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. The Supporter Care team at Alzheimer s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity. This role will be known internally as Supporter Care Executive Main duties and responsibilities of the role: Supporter engagement Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials. Managing email enquiries, either by responding or forwarding as necessary. Responding to written enquiries received in the post. Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors. Recording feedback received by the charity and assisting in the resolution of complaints. Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity. Donation processing, database and general administration Processing donations from telephone calls and mailings, acknowledging supporters appropriately. In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin. Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary. Processing and thanking donations relating to regional fundraising and sporting events. Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary. Opening and batching incoming post. Updating team procedures as required. Archiving, scanning and filing documents. What we are looking for: Experience of working in a customer facing role. Experience of handling queries and complaints. Confidence working with computers good knowledge of Word, Excel, Outlook and CRM databases. Excellent written and spoken communication skills. Engaging and professional telephone manner. Ability to work with a high level of accuracy and attention to detail. Good organisational skills and the ability to prioritise workload. Professional and hard-working team player. Outgoing, enthusiastic and able to remain calm under pressure Additional Information: Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office. Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events. Our Office : Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. Salary : Circa £24,000 per annum, plus benefits Please download the Vacancy Pack on our website for more information. The closing date for applications is the 21st September 2025 , with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK. As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application. About Alzheimer s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises World Class levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation. We were also listed in the prestigious Best Companies lists: 18th in the 100 Best Large Companies to Work For in the UK. 10th in the 50 Best Companies to Work For in the East of England. 2nd in the 30 Best Companies to Work For in the Charity Sector. ARUK really does look after its people, where you will be able to add value and make a difference. To view further details about working for us and the benefits we offer, please visit Alzheimer s Research UK
Telemarketing Executive Salary: 12.50 per hour + Bonus Location: Solihull, West Midlands Hours: 35 hours per week (Monday - Thursday 9.00am -5.00pm, Friday 8am - 2.45pm) Contract: Temp to Perm Our client is a well-established company with a reputation for excellence in telemarketing services. They are committed to providing their clients with exceptional results and creating a positive work environment for their employees. They are seeking a passionate and results-driven Telemarketing Executive to join their dynamic team. As a leading provider of telemarketing services, they offer a supportive work environment and opportunities for professional growth. What the role of a Telemarketing Executive includes: Lead Generation & Prospecting: Conducting outbound calls to identify and qualify new business opportunities. Researching target companies and contacts to understand their business needs and challenges. Building a strong pipeline of potential clients. Appointment Setting: Engaging in non-scripted, professional conversations with senior decision-makers (e.g., CEOs, directors, managers). Identifying key pain points and articulating the client's value proposition. Securing qualified meetings or appointments for the client's sales team. Sales & Relationship Management: Making direct telesales to close deals for clients where appropriate. Building and maintaining strong relationships with clients' key contacts. Following up on leads to nurture them through the sales funnel. Data & Administration: Accurately recording all call activities, outcomes, and lead information in a CRM (Customer Relationship Management) system. Maintaining a clean and up-to-date database of prospects. Generating reports on call metrics and campaign performance. Market Intelligence: Gathering and documenting information about market trends, competitor activity, and client feedback. Providing insights to help clients refine their sales and marketing strategies. A successful candidate will be able to demonstrate the following skills: Exceptional Communication This is the most crucial skill. A successful telemarketer must be articulate, confident, and persuasive. They need to be able to engage in intelligent, non-scripted conversations, listen actively to client needs, and adapt their tone and style to different people and situations. Active Listening The ability to truly listen and understand a prospect's challenges and pain points is essential. This allows the telemarketer to tailor their message and identify whether the prospect is a good fit for their client's solution. Resilience & Persistence This role involves a high volume of calls and frequent rejection. Success requires the mental toughness to handle setbacks, remain positive, and keep making calls. A persistent, "never give up" attitude is vital. Rapport-Building The ability to quickly establish trust and a professional connection over the phone is key. This moves the conversation beyond a simple cold call and into a more collaborative discussion. Time Management & Organisation A successful telemarketer needs to be highly organised to manage their call schedule, follow-up tasks, and track their pipeline effectively. They must be able to prioritise leads and activities to meet targets. Curiosity & Problem-Solving A naturally inquisitive person who enjoys learning about different businesses and industries will excel. They should be able to ask insightful questions to uncover a client's needs and then position their own client's solution as the answer. Goal Orientation This is a target-driven role. Success requires a strong desire to meet and exceed key performance indicators (KPIs) such as the number of calls made, appointments set, or leads generated. CRM Proficiency The ability to use CRM software (like Salesforce, HubSpot, or Zoho) to log activities, track leads, and manage data is a non-negotiable practical skill. In return for your hard work and commitment, our client offers fantastic benefits and incentives including: Competitive salary and commission structure. Opportunities for career advancement. Comprehensive training and development. Supportive and collaborative work environment. Generous holiday allowance and flexible working arrangements. Recognition programs and incentives for top performers.
Sep 01, 2025
Full time
Telemarketing Executive Salary: 12.50 per hour + Bonus Location: Solihull, West Midlands Hours: 35 hours per week (Monday - Thursday 9.00am -5.00pm, Friday 8am - 2.45pm) Contract: Temp to Perm Our client is a well-established company with a reputation for excellence in telemarketing services. They are committed to providing their clients with exceptional results and creating a positive work environment for their employees. They are seeking a passionate and results-driven Telemarketing Executive to join their dynamic team. As a leading provider of telemarketing services, they offer a supportive work environment and opportunities for professional growth. What the role of a Telemarketing Executive includes: Lead Generation & Prospecting: Conducting outbound calls to identify and qualify new business opportunities. Researching target companies and contacts to understand their business needs and challenges. Building a strong pipeline of potential clients. Appointment Setting: Engaging in non-scripted, professional conversations with senior decision-makers (e.g., CEOs, directors, managers). Identifying key pain points and articulating the client's value proposition. Securing qualified meetings or appointments for the client's sales team. Sales & Relationship Management: Making direct telesales to close deals for clients where appropriate. Building and maintaining strong relationships with clients' key contacts. Following up on leads to nurture them through the sales funnel. Data & Administration: Accurately recording all call activities, outcomes, and lead information in a CRM (Customer Relationship Management) system. Maintaining a clean and up-to-date database of prospects. Generating reports on call metrics and campaign performance. Market Intelligence: Gathering and documenting information about market trends, competitor activity, and client feedback. Providing insights to help clients refine their sales and marketing strategies. A successful candidate will be able to demonstrate the following skills: Exceptional Communication This is the most crucial skill. A successful telemarketer must be articulate, confident, and persuasive. They need to be able to engage in intelligent, non-scripted conversations, listen actively to client needs, and adapt their tone and style to different people and situations. Active Listening The ability to truly listen and understand a prospect's challenges and pain points is essential. This allows the telemarketer to tailor their message and identify whether the prospect is a good fit for their client's solution. Resilience & Persistence This role involves a high volume of calls and frequent rejection. Success requires the mental toughness to handle setbacks, remain positive, and keep making calls. A persistent, "never give up" attitude is vital. Rapport-Building The ability to quickly establish trust and a professional connection over the phone is key. This moves the conversation beyond a simple cold call and into a more collaborative discussion. Time Management & Organisation A successful telemarketer needs to be highly organised to manage their call schedule, follow-up tasks, and track their pipeline effectively. They must be able to prioritise leads and activities to meet targets. Curiosity & Problem-Solving A naturally inquisitive person who enjoys learning about different businesses and industries will excel. They should be able to ask insightful questions to uncover a client's needs and then position their own client's solution as the answer. Goal Orientation This is a target-driven role. Success requires a strong desire to meet and exceed key performance indicators (KPIs) such as the number of calls made, appointments set, or leads generated. CRM Proficiency The ability to use CRM software (like Salesforce, HubSpot, or Zoho) to log activities, track leads, and manage data is a non-negotiable practical skill. In return for your hard work and commitment, our client offers fantastic benefits and incentives including: Competitive salary and commission structure. Opportunities for career advancement. Comprehensive training and development. Supportive and collaborative work environment. Generous holiday allowance and flexible working arrangements. Recognition programs and incentives for top performers.
Rise Executive Search And Recruitment Ltd
Gateshead, Tyne And Wear
Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment. As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability. In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales /customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.
Sep 01, 2025
Full time
Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment. As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability. In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. Knowledge and Experience GCSE Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience in similar sales /customer service environment. Experience with an electrical engineering role, or a background in electrical distribution would be an advantage. Post codes used are for advertising purposes only. To register your interest contact us with an up to date CV and we will be pleased to call you for a confidential discussion. To view more of our positions click on the Rise logo at the top of this page or visit our website directly. We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities. Rise Executive Search & Recruitment Ltd are currently working on a wide range of business to business/B2B sales positions, account management, business development and sales management roles including: Internal Sales Engineer, Technical Support, Product Specialist, Sales Manager, UK Sales Manager, National Sales Manager, Country Manager, Regional Sales Manager, Area Sales Manager, Sales Executive, Senior Sales Executive, National Account Manager, Business Development Manager, Key Account Manager, Account Executive, National Account Executive, Sales Specialist, Global Account Manager, Sales Representative, Territory Sales, Field Sales, Client Relationship Manager, Sales Engineer, Sales Consultant, Technical Sales, Senior Sales Engineer, Export Sales, International Sales, European Sales, Branch Manager, Sales Director, Trainee Sales, Graduate Sales, Telesales, Internal Sales, Office Sales.
