Your next career starts with Acosta Europe. Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an experienced Insight Manage r to join our well established and industry leading team. If you can bring the passion for Insights and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same! Reporting to the Data and Insights Director, the Insight Manager plays a pivotal role in managing and developing the Insights Team to deliver consistently high levels of actionable insight, delivering added value to our clients. The Insight Manager is responsible for leading the development of the data-led actionable insight, visualisation of analysis and reporting, development of relevant analytical capability, presenting and preparing client presentations, and client reviews, as well as training and mentoring members of the Insight team. Role Responsibilities include (but are not limited to): Managing the team of 3 Analysts in the delivery of added value, actionable insight, and analysis. Leading the team in preparing and delivering data driven results and client and internal presentations. Owning the direction and results for client reviews. Leading the development of analytical capability and compelling actionable insight by combining pre-existing and new data sources. Responsible for highlighting and communicating business opportunity to influence incremental sales. Leading analytical deliverables on promotional performance and compliance, in-store interventions and NPD analysis. Providing insights and recommendations on how to strategically allocate field team resources by region. Responsible for overlaying relevant industry developments to external contacts, keeping abreast of trends and information concerning the industry and market, and keeping the Insight and Account teams up to date with news including competitor, retailer, and industry developments. Responsible for building and maintaining insight specific contact strategy with key contacts within client businesses, and attending regular reviews and business development meetings. Hybrid working with 2 days a week in London and 1 day a week in Woking. Role Requirements: Advanced in PowerPoint Power BI experience/knowledge is highly desirable Proven experience in team leadership and management Proven ability to deliver actionable insight; with excellent problem solving, decision making, conflict management and resolution skills Ability to balance the needs of multiple stakeholders, able to interact and influence at all levels Preferred experience in retail, category and/or FMCG role This role offers a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We offer flexibility and real opportunities for personal and professional development. Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional. JOIN THE TEAM Got what it takes? In your application we want to see your personal style what makes you tick and why you think your next opportunity is here with us.
Sep 12, 2025
Full time
Your next career starts with Acosta Europe. Acosta Europe is an exceptional business that cares about its people. We are part of one of the largest Sales and Marketing agencies in the world and are currently seeking an experienced Insight Manage r to join our well established and industry leading team. If you can bring the passion for Insights and have the enthusiasm to succeed, we can offer you the opportunity to develop your career in an engaging and rewarding environment, where no two days are ever the same! Reporting to the Data and Insights Director, the Insight Manager plays a pivotal role in managing and developing the Insights Team to deliver consistently high levels of actionable insight, delivering added value to our clients. The Insight Manager is responsible for leading the development of the data-led actionable insight, visualisation of analysis and reporting, development of relevant analytical capability, presenting and preparing client presentations, and client reviews, as well as training and mentoring members of the Insight team. Role Responsibilities include (but are not limited to): Managing the team of 3 Analysts in the delivery of added value, actionable insight, and analysis. Leading the team in preparing and delivering data driven results and client and internal presentations. Owning the direction and results for client reviews. Leading the development of analytical capability and compelling actionable insight by combining pre-existing and new data sources. Responsible for highlighting and communicating business opportunity to influence incremental sales. Leading analytical deliverables on promotional performance and compliance, in-store interventions and NPD analysis. Providing insights and recommendations on how to strategically allocate field team resources by region. Responsible for overlaying relevant industry developments to external contacts, keeping abreast of trends and information concerning the industry and market, and keeping the Insight and Account teams up to date with news including competitor, retailer, and industry developments. Responsible for building and maintaining insight specific contact strategy with key contacts within client businesses, and attending regular reviews and business development meetings. Hybrid working with 2 days a week in London and 1 day a week in Woking. Role Requirements: Advanced in PowerPoint Power BI experience/knowledge is highly desirable Proven experience in team leadership and management Proven ability to deliver actionable insight; with excellent problem solving, decision making, conflict management and resolution skills Ability to balance the needs of multiple stakeholders, able to interact and influence at all levels Preferred experience in retail, category and/or FMCG role This role offers a genuine opportunity to develop your commercial skills and achieve your career ambitions in a bold and dynamic business that invests in people. We offer flexibility and real opportunities for personal and professional development. Passion is at the heart of everything we do. We encourage boldness, curiosity, and new ideas. We are motivated to learn, and constantly strive to exceed expectations. We truly care, and that is what makes us exceptional. JOIN THE TEAM Got what it takes? In your application we want to see your personal style what makes you tick and why you think your next opportunity is here with us.
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Sep 12, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
About us Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As a Senior Process Safety Engineer, you will support us in driving our 'get home safe and well' strategy which is the heart of our business. Safety is absolutely paramount in everything we do and so we are looking for a Senior Process Safety Engineer to drive our strategy across our North West sites making industry best practice into reality. The key purpose of this role will be the implementation and ongoing embedment of the Process Safety Management Framework to support the reduction of incidents, you will be required to assure the implementation of this framework and drive compliance. This is an exciting and varied role which will see you investigating incidents, engaging and collaborating with operational areas to understand key risks and support with management and mitigation, provide Process Safety subject matter expertise. You will have full autonomy to create structured plans to drive compliance and performance improvements across the organisation. Because of the nature of our business you will need to have an appreciation of water industry regulatory standards and awareness of of health and safety risks on water treatment plants such as chemical treatment and mechanical engineering. As this role will require site visits across the North West a driving licence is essential. This role may not be available for sponsorship We're really excited about this opportunity and may have to close the advert early if we receive a lot of interest so if you're keen, we'd love to hear from you sooner rather than later. Accountabilities & Responsibilities Build and maintain relationships with the Business leaders, Managers and other employees that you support to ensure embedment of the Process Safety Management Framework across the operational area you support. Provide Process Safety technical guidance, advice and support to those working on our behalf, with a particular focus on Operation teams, Asset Management, Maintenance and Engineering technical functions. Risk management across United Utilities High Hazard facilities, through facilitating process hazard identification and review, consequence modelling and subsequent risk assessments. Lead on accident and incident investigations with the support of the relevant managers and ensure root cause is identified and corrective and preventive measures tracked and communicated. Pro-actively review and identify trends in Process Safety Performance through data trending and incident root causes, making proposal and advising senior leadership on a company response to these trends. Management of external regulatory interactions including the proactive preparation for COMAH competent authority inspections and subsequent support to the organisation on delivery of actions and commitments. Technical Skills & Experience Experience working in High Hazard environments associated with explosive atmospheres and toxic gasses. Knowledge of process safety principles, theory, and experience in application and implementation. Experience in the management of Methane, Hydrogen, and Toxic gases would be preferable. Knowledge of H&S management systems and environmental regulatory requirements. Experience working with external regulators Possess and be able to generate confidence internally and externally as a SME on regulatory and technical issues pertaining to process safety Strong leadership and people management skills with the ability to influence and persuade strategic decisions at a senior level (including executive directors) Experience of working within a unionised environment and having forged strong partnerships. Qualifications Degree level educated (Engineering discipline preferred). Working towards or having recently obtained a post-graduate qualification (e.g. chartered status). Other We rely on every emplo
Sep 12, 2025
Full time
About us Salary - Competitive Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution. Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Best Doctors Salary Finance Wealth at Work courses Deals and discounts EVolve Car Scheme Employee Assistance Plan Mental health first aiders ShareBuy MORE Choices flexible benefits Enhanced parental leave schemes Job Purpose As a Senior Process Safety Engineer, you will support us in driving our 'get home safe and well' strategy which is the heart of our business. Safety is absolutely paramount in everything we do and so we are looking for a Senior Process Safety Engineer to drive our strategy across our North West sites making industry best practice into reality. The key purpose of this role will be the implementation and ongoing embedment of the Process Safety Management Framework to support the reduction of incidents, you will be required to assure the implementation of this framework and drive compliance. This is an exciting and varied role which will see you investigating incidents, engaging and collaborating with operational areas to understand key risks and support with management and mitigation, provide Process Safety subject matter expertise. You will have full autonomy to create structured plans to drive compliance and performance improvements across the organisation. Because of the nature of our business you will need to have an appreciation of water industry regulatory standards and awareness of of health and safety risks on water treatment plants such as chemical treatment and mechanical engineering. As this role will require site visits across the North West a driving licence is essential. This role may not be available for sponsorship We're really excited about this opportunity and may have to close the advert early if we receive a lot of interest so if you're keen, we'd love to hear from you sooner rather than later. Accountabilities & Responsibilities Build and maintain relationships with the Business leaders, Managers and other employees that you support to ensure embedment of the Process Safety Management Framework across the operational area you support. Provide Process Safety technical guidance, advice and support to those working on our behalf, with a particular focus on Operation teams, Asset Management, Maintenance and Engineering technical functions. Risk management across United Utilities High Hazard facilities, through facilitating process hazard identification and review, consequence modelling and subsequent risk assessments. Lead on accident and incident investigations with the support of the relevant managers and ensure root cause is identified and corrective and preventive measures tracked and communicated. Pro-actively review and identify trends in Process Safety Performance through data trending and incident root causes, making proposal and advising senior leadership on a company response to these trends. Management of external regulatory interactions including the proactive preparation for COMAH competent authority inspections and subsequent support to the organisation on delivery of actions and commitments. Technical Skills & Experience Experience working in High Hazard environments associated with explosive atmospheres and toxic gasses. Knowledge of process safety principles, theory, and experience in application and implementation. Experience in the management of Methane, Hydrogen, and Toxic gases would be preferable. Knowledge of H&S management systems and environmental regulatory requirements. Experience working with external regulators Possess and be able to generate confidence internally and externally as a SME on regulatory and technical issues pertaining to process safety Strong leadership and people management skills with the ability to influence and persuade strategic decisions at a senior level (including executive directors) Experience of working within a unionised environment and having forged strong partnerships. Qualifications Degree level educated (Engineering discipline preferred). Working towards or having recently obtained a post-graduate qualification (e.g. chartered status). Other We rely on every emplo
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Sep 12, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Job Title: Managed Print Manager Location: St Asaph, Wales (Potential to consider other South Wales Locations) Salary: 35,000 - 45,000 per annum Job Type: Full time, Permanent Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service performance metrics, highlighting opportunities for improvement. Conduct regular partner reviews, ensuring accurate reporting and action tracking. Manage incidents effectively, including communication and resource coordination. Develop and implement new processes to enhance service delivery and partner satisfaction. Team Leadership and Development Identify skills gaps within the team and implement training initiatives to address these. Conduct performance reviews, 1:1s, and manage disciplinary processes as needed. Maintain a robust knowledge base for service delivery, ensuring the team has access to up-to-date information and resources. Operational efficiency. Manage stock levels, including toner deliveries, warranties, and returns, ensuring efficient use of resources. Collaborate with the Head of Finance to report on P&L and ensure profitability of the MPS operations. Ensure compliance with company standards, service agreements, and regulatory requirements. Collaborate with other departments to ensure seamless service delivery and partner satisfaction. Foster positive relationships with partners, suppliers, and internal stakeholders, acting as the primary point of contact for all MPS-related matters. Represent Flotek in discussions with external partners to ensure that all managed print activities align with partner expectations and company standards. What we're looking for: An exceptional people manager. Strong interpersonal skills. Excellent problem-solving capabilities. Proactive mindset. Adaptable approach. Experienced in working with Vantage CRM is highly advantageous. Experienced with Konica Minolta and Lexmark printers. Knowledge of Networks (IP Ranges, subnets & static IP's). Experience with PaperCut installations and support is highly desirable however we are happy to provide training if necessary. Benefits: Competitive salary of 35,000 - 45,000 (experience depending). Company vehicle. Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Print Manager, Production Print Manage, Parercut Installations, Managed Print Services Executive, MPS Manager, may also be considered for this role.
Sep 12, 2025
Full time
Job Title: Managed Print Manager Location: St Asaph, Wales (Potential to consider other South Wales Locations) Salary: 35,000 - 45,000 per annum Job Type: Full time, Permanent Who are we: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our "Purple Army" and become part of a team driven by a set of values that guide our every interaction, both with each other and with our partners. We enjoy a collaborative, fast-paced working environment, where we can expect to learn to be exceptional, earn trust through actions and receive recognition when our work gets a "Wow!" About the Role: We're looking for an experienced Managed Print Manager to oversee service and delivery to a growing portfolio of partners. We will focus our search on finding someone who is technically capable, to deal with escalations, can successfully lead a close-knit team of a Core Control and service Engineers and provide accurate and timely reporting for the Board of Directors. The successful candidate will be required to travel to partner sites across the UK so must be willing to travel on a frequent basis. Responsibilities: Ensure effective deployment and adherence to service levels. Develop and publish service performance metrics, highlighting opportunities for improvement. Conduct regular partner reviews, ensuring accurate reporting and action tracking. Manage incidents effectively, including communication and resource coordination. Develop and implement new processes to enhance service delivery and partner satisfaction. Team Leadership and Development Identify skills gaps within the team and implement training initiatives to address these. Conduct performance reviews, 1:1s, and manage disciplinary processes as needed. Maintain a robust knowledge base for service delivery, ensuring the team has access to up-to-date information and resources. Operational efficiency. Manage stock levels, including toner deliveries, warranties, and returns, ensuring efficient use of resources. Collaborate with the Head of Finance to report on P&L and ensure profitability of the MPS operations. Ensure compliance with company standards, service agreements, and regulatory requirements. Collaborate with other departments to ensure seamless service delivery and partner satisfaction. Foster positive relationships with partners, suppliers, and internal stakeholders, acting as the primary point of contact for all MPS-related matters. Represent Flotek in discussions with external partners to ensure that all managed print activities align with partner expectations and company standards. What we're looking for: An exceptional people manager. Strong interpersonal skills. Excellent problem-solving capabilities. Proactive mindset. Adaptable approach. Experienced in working with Vantage CRM is highly advantageous. Experienced with Konica Minolta and Lexmark printers. Knowledge of Networks (IP Ranges, subnets & static IP's). Experience with PaperCut installations and support is highly desirable however we are happy to provide training if necessary. Benefits: Competitive salary of 35,000 - 45,000 (experience depending). Company vehicle. Inclusive EMI Share Equity Scheme - own a slice of the "Purple Pie." Day off for your birthday. Day off for other life's milestones - such as weddings, moving house, child's first day at school, or religious holidays. Give back day to support your chosen charity. Savings on gym memberships, shopping and other discounts available through Perkbox Variety of social events & team building opportunities are available. Opportunities for professional growth and development. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of: Print Manager, Production Print Manage, Parercut Installations, Managed Print Services Executive, MPS Manager, may also be considered for this role.
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Sep 12, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. 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Sep 11, 2025
Full time
Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: 63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City Centre This post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior IT Manager is responsible for both the tactical and strategic development of functions listed above. The Senior IT Manager will also support the Enterprise Operations Manager to help manage the IT department, day-to-day service delivery, and capacity planning to ensure the IT department meets the current and future requirements of the organisation. Key Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the most out of technology investments. Implement Supplier reviews with the Associate Director, IT to manage relationships with vendors adhering to contract compliance and added value services. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture Provide full-service delivery responsibility; undertake technical planning to ensure sufficient system capacity is made available, that renewal plans to replace obsolete or at-risk technologies are timely and that SLAs are being met and/or exceeded with a focus on proactive service delivery To lead, inspire and motivate a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk / IT Support role, or managing an IT Service Desk Strong understanding of ITIL is essential. Ability to analyse IT functions, existing structures and processes, including experience of implementing new functions, structures and processes. Have a solid understanding of workflow management, and the ability to articulate the value of effective processes and procedures. Have a background in the management of critical success factors, key performance indicators and service level agreements. A working knowledge of service management software and tools, including their configuration and customisation. Have a strong customer service focus, excellent stakeholder relationship skills, experience of acting as an escalation point and a thorough understanding of what it takes to deliver an exceptional service to demanding customers. Experience of making continuous improvements and possess team-working, planning, organisational, multitasking and problem-solving skills. A background in coaching, developing, and training new staff members in either a customer service or IT discipline is essential. Must have proven experience and ability to: Proven previous working experience as a Lead IT manager or Head of IT Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Previous experience analysing IT function effectiveness and aligning to business operations. Hands-on experience with computer networks, network administration and network installation. Ability to manage IT service desk and networking functions to optimise efficiency and outcomes. Worked to defined SLAs. Worked with a service management framework (ITIL) Basic working knowledge of Cisco VoIP and Video Conferencing systems ITIL certified. Subject-Matter Expert in Incident and Service Request Management Basic working knowledge of Continual Service Improvement Benefits: 10% Pension Contribution 27 days holiday plus bank holidays and a buy/sell scheme Flexi time scheme Tax-free childcare scheme Extensive Benefits Package Vetting is required for this role, so a background check will be conducted. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. 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If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Sep 11, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description: The role of the Key Account Manager is to promote (in-person and virtually) the Jazz product portfolio to maximise the full sales potential on a defined territory by building belief and conviction in our products. They are accountable for achieving sales and related performance targets (as defined by the management team) within the changing NHS structure. The Senior Key Account manager will partner with the cross-functional team to orchestrate a multi-channel approach to deliver value to NHS stakeholders leading to effective reach, partnership, and ongoing engagement. They will display role model behaviours in terms of cross functional collaboration with other team members including but not limited to their MSL, and members of the head office team. They will engage clinical customers in peer-to-peer clinical advocacy and effectively use all the multi-channel platforms using the appropriate technology in a hybrid capacity. They will also partner effectively with the medical team and their local Medical Science Liaison colleague to ensure high quality scientific engagement and education. They will look for opportunities to use their own territory advocates nationwide to support other KAMs in achievement of their local objectives The Senior Key Account Manager will support the Sales Director (SD)in the implementation of critical projects such as Key Account Excellence .They will work with the SD to implement new ways of working in the pursuit of excellence and will display leadership behaviours that encourage the adoption of new initiatives by the team. The Senior Key Account Manager will take responsibility for additional projects as needed such leadership of team meetings and organisation of training required by the KAM team The Senior KAM will demonstrate their leadership ability by actively sharing insights and best practices across the team and consistently find opportunities to contribute to the effectiveness of others. The Senior Key Account Manager will take full accountability for the preparation and execution of strong territory business & key account management plans, fully utilising agreed processes, and procedures, in alignment with local Code (ABPI/ IPHA) standards and in close collaboration with the cross-functional JAZZ team, including both field based and head office-based colleagues. The role requires a hybrid approach whereby the Key Account Manager will use multi-channel customer approaches including in-person and virtual calls and meetings to sell the benefits of the haematology portfolio to achieve goals in terms of activity and sales targets. Essential Functions Sells effectively to build the belief and conviction in Jazz products across accounts and deliver financial objectives by: Use of the selling model (in-person and virtually) to promote products' clinical attributes/benefits and value proposition to positively influence prescribing behaviours at a consistently high level. Engage clinical customers in peer-to-peer advocacy through use of a range of platforms for measurable impact, e.g., educational events, relevant symposia, peer-to-peer programmes delivered virtually and in-person. Effective development and influence of advocates through linking information and stakeholders across broad-ranging networks (in-person and virtually) to support expertise and conviction to use product appropriate patients beyond their own territory Orchestrate ongoing healthcare professional engagement using tailored content such as approved e-mails and webinars. Demonstrates comprehensive knowledge to customers and internal team members, of Jazz products, the therapy area and other approved treatments and looks for opportunities to improve KAM team knowledge and skills Works with support from the SD to create interventions that can achieve improved knowledge and skills in the KAM team Creates impact by owning flexible and responsive high-quality, customer-focussed account plans which embrace mindset, needs and concerns of customers and engage based on a multi-channel approach: Embraces Key Account Excellence and role models cross functional working behaviours with other territory and head office colleagues Aligns the plan to brand strategy, co-creates and closely manages the plan in collaboration with sales, market access, and compliantly with medical colleagues. Evaluates own performance against the plan through robust metrics, continuing to monitor progress and respond flexibly to environmental and network changes. Demonstrates the ability and attitude to secure appointments both in person and using remote technologies in a compliant manner in line with key performance indicators. Role Models the effective use of all the multi-channel platforms to engage with both internal and external customers using the appropriate technology in a hybrid capacity. This will require changes to customer lists and geographical territory boundaries from time to time. Applies a broad range of analytical tools and skills in evaluating data; identifies potential challenges and threats - and supports the team in application of these tools Ability to harness and deploy JAZZ cross-functional resources in a co-ordinated manner through excellent project management. Identifies Account and locality pathway challenges and opportunities. Works closely with the all internal stakeholders on local strategy and implementation, carrying out the following activities as needed: Monitor changes and trends impacting the health care system, gain organisational commitment to act on insights that will shape the optimal environment and pathway for patients to access our medicines and support business growth. Take accountability for local formulary access in accounts by removing local prescribing barriers and optimising place in pathway. Responsible for the implementation of the territory and key account plans. Behaves ethically, responsibly, and professionally in accordance with Jazz Pharmaceuticals values and ABPI code of practice and company processes to include up to date Jazz Learns and any mandated training Work closely with the Sales Director to support national implementation of critical business project Demonstrates a strong commitment to the Business Unit strategy and direction; proactively identifies and communicates ideas, and develops strategies for one's accounts in alignment with the defined directio Actively shares insights and best practices across the team; demonstrates trust in others by consistently finding opportunities to contribute to the effectiveness of other Partner effectively with the medical team and Medical Science Liaison colleague Profiling (and regular updating of) key customers and accounts into currently available CRM system. Accurate and timely reporting of customer and business records, through CRM system, using agreed performance measures. Measures of success Delivers sales and related objectives against territory targets and contributes to national and team target. Delivered Territory, account plan activities and KPIs to achieve market shaping, access and maximising goals delivered in line with plan. Required Knowledge, Skills, and Abilities Excellent selling skills with previous speciality pharmaceutical sales experience and a proven track record in orphan disease area Advanced account management skills that demonstrate business acumen and an innovative approach to projects & solutions that bring added value to Jazz Pharmaceuticals and other stakeholders. Previous knowledge and experience of disease area preferred. Adaptability and flexibility to be able to optimise the use of multi-channel technology is crucial Proven track record of success in securing appointments in-person and using remote technologies to deliver successful outcomes. Proven experience of working in a cross-functional team, and demonstrable project planning skills resulting in a measurable success for all parties. Effective and persuasive communicator with professional presentation skills in settings such as face-to-face, multiple group engagements and virtual meetings Ability to access funding for new and existing drugs, with a detailed and current understanding of the NHS structure, funding flows and pathways. Experience in working with appropriate partners on joint projects that deliver benefits to all stakeholders, to patients. Proficient IT skills in all business-related packages such as MS office . click apply for full job details
Partnership Manager - Social Housing Repairs & Voids Location: Wewlyn Garden City We're looking for an experienced Partnership Manager to lead the day-to-day operations of our social housing contracts, ensuring they are delivered in line with MSPS best practices, governance standards, and client expectations. In this role, you'll be responsible for the successful delivery of repairs, voids, and planned maintenance workstreams, while working closely with the Regional Director to deliver on both short and long-term business objectives. You'll also support business development and bidding activity, offering operational insight to help us grow and innovate. This is an opportunity to make a meaningful impact, delivering essential services that directly improve people's homes and lives. What We're Looking For We're looking for someone who has: Strong operational experience managing Repairs and Voids contracts at a senior level, ideally across multiple workstreams (Repairs, Disrepairs, Voids, Planned Works) A background in reactive maintenance service delivery , with a focus on performance improvement, cost control, and customer satisfaction The ability to manage and motivate teams, set and deliver against targets, and manage subcontractors effectively Solid understanding of profit and loss accounting , budget management, and commercial drivers Excellent communication and leadership skills, with the ability to manage competing priorities in a fast-paced environment At least 4 years' experience in a similar role within the housing or property services sector A genuine commitment to delivering a high-quality service for residents What We Offer We understand that our people are key to our success. That's why we offer a comprehensive benefits package, including: Company car or car allowance Discretionary annual bonus (profit share scheme) 26 days annual leave plus bank holidays Enhanced pension contributions Private healthcare or Westfield Healthcare cash plan (including 24/7 GP, dental, optical and more) Life assurance and accident cover Share save scheme Enhanced maternity and paternity pay Retail discounts and voucher schemes Buy and sell holiday options Flexible working and flexible bank holidays Cycle to work scheme Two paid volunteering days per year Employee wellbeing support including EAP Funded professional subscriptions
Sep 11, 2025
Full time
Partnership Manager - Social Housing Repairs & Voids Location: Wewlyn Garden City We're looking for an experienced Partnership Manager to lead the day-to-day operations of our social housing contracts, ensuring they are delivered in line with MSPS best practices, governance standards, and client expectations. In this role, you'll be responsible for the successful delivery of repairs, voids, and planned maintenance workstreams, while working closely with the Regional Director to deliver on both short and long-term business objectives. You'll also support business development and bidding activity, offering operational insight to help us grow and innovate. This is an opportunity to make a meaningful impact, delivering essential services that directly improve people's homes and lives. What We're Looking For We're looking for someone who has: Strong operational experience managing Repairs and Voids contracts at a senior level, ideally across multiple workstreams (Repairs, Disrepairs, Voids, Planned Works) A background in reactive maintenance service delivery , with a focus on performance improvement, cost control, and customer satisfaction The ability to manage and motivate teams, set and deliver against targets, and manage subcontractors effectively Solid understanding of profit and loss accounting , budget management, and commercial drivers Excellent communication and leadership skills, with the ability to manage competing priorities in a fast-paced environment At least 4 years' experience in a similar role within the housing or property services sector A genuine commitment to delivering a high-quality service for residents What We Offer We understand that our people are key to our success. That's why we offer a comprehensive benefits package, including: Company car or car allowance Discretionary annual bonus (profit share scheme) 26 days annual leave plus bank holidays Enhanced pension contributions Private healthcare or Westfield Healthcare cash plan (including 24/7 GP, dental, optical and more) Life assurance and accident cover Share save scheme Enhanced maternity and paternity pay Retail discounts and voucher schemes Buy and sell holiday options Flexible working and flexible bank holidays Cycle to work scheme Two paid volunteering days per year Employee wellbeing support including EAP Funded professional subscriptions
Role: Quality Improvement Partner (Mental Health/Complex Trauma and CSE Schools) Location: Remote based with an expectation of national travel Hours: 40 per week Salary: Up to £65,000 per annum DOE + Management Incentive Plan eligibility Are you passionate about making a positive impact on the lives of children and young people with mental health and complex trauma conditions? Do you have a strong background in quality improvement and a desire to work within the education sector? If so, then we have an exciting opportunity for you! We are currently seeking a Quality Improvement Partner to join our team and play a vital role in ensuring our services meet the highest standards of quality and excellence. As a Quality Improvement Partner, you will be responsible for working closely with our Mental Health, Complex Trauma, and CSE Schools to drive improvements in service delivery, policies, and procedures. You will use your expertise in quality assurance and improvement to support the development and maintenance of our high-quality standards and ensure compliance with statutory regulations and internal policies. Key Tasks: To lead and manage the agreed SLA across allocated schools. To advise the Heads of Service and Head Teachers on how to establish and maintain systems for effective education that support best-practice, risk appraisal and effective quality assurance which deliver good outcomes for young people in our care. Liaise as appropriate with the CareTech central support services, such as the Performance and Quality Team, to use key KPI's to support scrutiny which improves practice in education and provides regular performance reports as required. Ensure all allocated schools are appropriately registered with the regulator. Ensure through the SLA that all education is delivered in line with appropriate regulatory requirements. Support, as directed by the Quality Improvement Lead and appropriate Head of Service, on termly Governance Meetings. To be an active and effective member of the wider Education Services Leadership Team (ESLT) and liaise with peers and Regional Leads /Directors on key cross divisional and corporate matters to support development and further growth and prosperity of the CareTech Education Services division portfolio To liaise with HR and L&D teams, where the SLA activity identifies specific actions that require their support, in accordance with internal policies/guidance and statutory procedures. To help ensure effective advice, assistance and support is available to all Head Teachers in relation to child protection issues and other notifiable events, including all safeguarding matters. To promote CareTech's equal opportunity and anti- discriminatory practice policies in relation to all staff and young people. Essential Requirements: Qualified teacher Appropriate post graduate qualification in education Management Diploma or equivalent Enhanced DBS check Current driving licence Knowledge and Skills: Independent School Standards 2014 Experience leading in an education setting at strategic level Experience as a head teacher Experience of leading successful Ofsted education inspections Lead and manage a complex people-based organisation Work on own initiative to timescales Utilise a repertoire of problem-solving skills and approaches to managing difficult situations, including balancing a number of potential conflicting needs in line with the corporate view Recommend and implement areas of best practice and corporate improvement Benefits: Competitive salary Pension scheme Employee reward program Career development opportunities Supportive and inclusive working environment If you are enthusiastic, driven, and committed to making a positive difference in the lives of vulnerable young people, then we want to hear from you. Apply now to join our dedicated team as a Quality Improvement Partner and help us to deliver exceptional care and education to those who need it most. Cambian is an Equal Opportunities Employer. Cambian is committed to Safeguarding and protecting the young people and service users within our care. All candidates will be subject to an enhanced DBS check and reference checks. Cambian will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Sep 11, 2025
Full time
Role: Quality Improvement Partner (Mental Health/Complex Trauma and CSE Schools) Location: Remote based with an expectation of national travel Hours: 40 per week Salary: Up to £65,000 per annum DOE + Management Incentive Plan eligibility Are you passionate about making a positive impact on the lives of children and young people with mental health and complex trauma conditions? Do you have a strong background in quality improvement and a desire to work within the education sector? If so, then we have an exciting opportunity for you! We are currently seeking a Quality Improvement Partner to join our team and play a vital role in ensuring our services meet the highest standards of quality and excellence. As a Quality Improvement Partner, you will be responsible for working closely with our Mental Health, Complex Trauma, and CSE Schools to drive improvements in service delivery, policies, and procedures. You will use your expertise in quality assurance and improvement to support the development and maintenance of our high-quality standards and ensure compliance with statutory regulations and internal policies. Key Tasks: To lead and manage the agreed SLA across allocated schools. To advise the Heads of Service and Head Teachers on how to establish and maintain systems for effective education that support best-practice, risk appraisal and effective quality assurance which deliver good outcomes for young people in our care. Liaise as appropriate with the CareTech central support services, such as the Performance and Quality Team, to use key KPI's to support scrutiny which improves practice in education and provides regular performance reports as required. Ensure all allocated schools are appropriately registered with the regulator. Ensure through the SLA that all education is delivered in line with appropriate regulatory requirements. Support, as directed by the Quality Improvement Lead and appropriate Head of Service, on termly Governance Meetings. To be an active and effective member of the wider Education Services Leadership Team (ESLT) and liaise with peers and Regional Leads /Directors on key cross divisional and corporate matters to support development and further growth and prosperity of the CareTech Education Services division portfolio To liaise with HR and L&D teams, where the SLA activity identifies specific actions that require their support, in accordance with internal policies/guidance and statutory procedures. To help ensure effective advice, assistance and support is available to all Head Teachers in relation to child protection issues and other notifiable events, including all safeguarding matters. To promote CareTech's equal opportunity and anti- discriminatory practice policies in relation to all staff and young people. Essential Requirements: Qualified teacher Appropriate post graduate qualification in education Management Diploma or equivalent Enhanced DBS check Current driving licence Knowledge and Skills: Independent School Standards 2014 Experience leading in an education setting at strategic level Experience as a head teacher Experience of leading successful Ofsted education inspections Lead and manage a complex people-based organisation Work on own initiative to timescales Utilise a repertoire of problem-solving skills and approaches to managing difficult situations, including balancing a number of potential conflicting needs in line with the corporate view Recommend and implement areas of best practice and corporate improvement Benefits: Competitive salary Pension scheme Employee reward program Career development opportunities Supportive and inclusive working environment If you are enthusiastic, driven, and committed to making a positive difference in the lives of vulnerable young people, then we want to hear from you. Apply now to join our dedicated team as a Quality Improvement Partner and help us to deliver exceptional care and education to those who need it most. Cambian is an Equal Opportunities Employer. Cambian is committed to Safeguarding and protecting the young people and service users within our care. All candidates will be subject to an enhanced DBS check and reference checks. Cambian will conduct online searches of shortlisted candidates. This check will be part of a safeguarding check, and the search will purely be based on whether an individual is suitable to work with children. As care must be taken to avoid unconscious bias and any risk of discrimination a person who will not on the appointment panel will conduct the search and will only share information if and when findings are relevant and of concern.
Location: Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two, although regular travel to London and other locations is expected. Do you have proven experience of data integration and ETL tools, and strong Python and SQL knowledge? Do you have a good understanding of data engineering practices including Data Lakes, Warehouses and Lakehouses, and experience using Microsoft Fabric, Azure Synapse or another modern data engineering stack? Then join Shelter as a Data Engineer and you could soon be playing a crucial role at the heart of our Data and Insight team. About the role We are looking for a data engineer with experience of developing and maintaining ETL pipelines to move data between enterprise applications. Day-to-day, you ll be responsible for developing ETL processes using Microsoft Fabric and Azure Synapse, linking from a variety of data sources to various targets on-prem, in cloud platforms and in Azure. We ll also rely on you to ensure business requirements for new data feeds or changes are understood and translated into efficient and effective technical solutions. You will transform and centralise raw data from multiple platforms into user friendly reporting data, as well as explore new ways to improve the efficiency and effectiveness of data management across Shelter. Writing, validating and executing test plans, troubleshooting performance issues and supporting Shelter s wider data management initiatives all are aspects of this interesting and varied role. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that s been formed to bring together the skills and experience to achieve this vision as part of a wider Technology and Data team within our Strategic Enablement directorate. The Data Architecture team currently comprises of the Data Architecture Manager and a Data Engineer, and they work closely with the Insights team. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Sep 11, 2025
Full time
Location: Shelter provides flexibility to allow home-based, Shelter Office-based, or a combination of the two, although regular travel to London and other locations is expected. Do you have proven experience of data integration and ETL tools, and strong Python and SQL knowledge? Do you have a good understanding of data engineering practices including Data Lakes, Warehouses and Lakehouses, and experience using Microsoft Fabric, Azure Synapse or another modern data engineering stack? Then join Shelter as a Data Engineer and you could soon be playing a crucial role at the heart of our Data and Insight team. About the role We are looking for a data engineer with experience of developing and maintaining ETL pipelines to move data between enterprise applications. Day-to-day, you ll be responsible for developing ETL processes using Microsoft Fabric and Azure Synapse, linking from a variety of data sources to various targets on-prem, in cloud platforms and in Azure. We ll also rely on you to ensure business requirements for new data feeds or changes are understood and translated into efficient and effective technical solutions. You will transform and centralise raw data from multiple platforms into user friendly reporting data, as well as explore new ways to improve the efficiency and effectiveness of data management across Shelter. Writing, validating and executing test plans, troubleshooting performance issues and supporting Shelter s wider data management initiatives all are aspects of this interesting and varied role. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We re here so no one has to fight bad housing or homelessness on their own. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About the team Our vision is for Shelter to have the high-quality data and insight required to describe the housing emergency, the impact we have fighting the crisis and the internal performance and health of the organisation. We want all of Shelter to have the skills and knowledge to use data as part of their everyday activities and make informed, transparent decisions with robust evidence, in an organisational culture that treasures its data because it recognises the value of it. This particular role sits within a Data and Insight team that s been formed to bring together the skills and experience to achieve this vision as part of a wider Technology and Data team within our Strategic Enablement directorate. The Data Architecture team currently comprises of the Data Architecture Manager and a Data Engineer, and they work closely with the Insights team. About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Information & Benefits: Salary - £33,355 Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Many more benefits you can find here - About the role: We are seeking a highly organized, proactive, and professional Secretary to Director to provide comprehensive administrative and secretarial support to one of our senior leaders. This is a pivotal role that requires discretion, efficiency, and a keen eye for detail. You will be instrumental in ensuring the smooth running of the Director's office and supporting strategic priorities through effective coordination and communication. Key Responsibilities: Diary Management: Organize and maintain the Director's schedule, including meetings, appointments, travel arrangements, and events. Correspondence: Draft, proofread, and manage emails, letters, reports, and other communications on behalf of the Director. Meeting Coordination: Prepare agendas, take minutes, and follow up on actions for internal and external meetings. Document Management: Maintain confidential files and records, ensuring accuracy and compliance with data protection policies. Stakeholder Liaison: Act as a point of contact between the Director and internal/external stakeholders, ensuring professional and timely communication. Skills & experience: Proven experience in a senior administrative or secretarial role, ideally supporting a Director or senior executive. Excellent written and verbal communication skills. Strong organizational and time-management abilities. High level of discretion and confidentiality. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to work independently and manage multiple priorities. About UU: United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Sep 11, 2025
Full time
Information & Benefits: Salary - £33,355 Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements A comprehensive healthcare plan through our company-funded scheme MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions Many more benefits you can find here - About the role: We are seeking a highly organized, proactive, and professional Secretary to Director to provide comprehensive administrative and secretarial support to one of our senior leaders. This is a pivotal role that requires discretion, efficiency, and a keen eye for detail. You will be instrumental in ensuring the smooth running of the Director's office and supporting strategic priorities through effective coordination and communication. Key Responsibilities: Diary Management: Organize and maintain the Director's schedule, including meetings, appointments, travel arrangements, and events. Correspondence: Draft, proofread, and manage emails, letters, reports, and other communications on behalf of the Director. Meeting Coordination: Prepare agendas, take minutes, and follow up on actions for internal and external meetings. Document Management: Maintain confidential files and records, ensuring accuracy and compliance with data protection policies. Stakeholder Liaison: Act as a point of contact between the Director and internal/external stakeholders, ensuring professional and timely communication. Skills & experience: Proven experience in a senior administrative or secretarial role, ideally supporting a Director or senior executive. Excellent written and verbal communication skills. Strong organizational and time-management abilities. High level of discretion and confidentiality. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Ability to work independently and manage multiple priorities. About UU: United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of. We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Head of Design Colorminium is seeking a Head of Design to lead and develop our design function, driving innovation and team performance across landmark construction projects. Offering up to £130,000 per annum, this role is based at our Chelmsford HQ, with time at our Liverpool Street office and flexible remote working. To succeed, you'll need to be a leader from a design background with an outstanding grasp of engineering. What will you be doing? As the Head of Design, you will play a pivotal role in enhancing our design capability, building the Design Department, and creating a competitive edge in the façade sector. In this leadership position, you will directly shape both team performance and organisational growth, delivering commercial excellence through innovative façade solutions, inspiring the Design Department and supporting exceptional client outcomes.From overseeing the handover of new projects and driving operational processes, to ensuring on-time delivery and optimising design efficiency, you will establish the framework that sets new industry standards.Your role will be made up of 40% team leadership and development, 30% commercial design management, 20% strategic design direction, and 10% technical oversight. What does success look like? - Delivery of strategic goals relating to the Design Department - Design cost optimisation savings of 5-10% - Design delivery on-time rate >95%- eNPS for Design Department maintained at over agreed score - The agreed number of candidates interviewed per quarter What will you get in return? - Salary up to £130,000 per annum, depending on experience- 25 days' holiday including Bank Holidays- Health Cash Plan, Accident & Life Cover- Retail discount platform- Free lunches at Head Office- 'Growth by Sharing' profit share scheme (post probation) What will you need? To be considered for the role of Head of Design, you will need:- Experience gained from façade, modular construction, structural or M&E, aerospace, or automotive backgrounds- Proven experience of recruiting, building and leading design teams and technical talent of at least five staff members- Experience delivering complex project solutions (£10m+) on time, with and through a team, with a focus on buildability and cost- Experience working closely with senior figures, such as heads of department and project directors, and with main contractors and especially sub-contractors / suppliers- A Master's degree in Engineering Why us? Taking on this rare opportunity to take ownership of a design function and shape it into an industry-leading department, you will have the real chance to make an impact and define your career.You'll discover a high-profile leadership role where you can influence major landmark projects, and drive innovation and excellence with one of the UK's leading façade specialists.What's more, alongside building a legacy that will stand the test of time, you will have the chance to grow your own expertise, taking your development to the highest levels and ensuring your portfolio of experience is truly second-to-none. Who are we? For nearly 50 years, Colorminium has been shaping skylines throughout the country as one of the UK's leading building façade specialists. From complex glazed façades for premium offices and hotels to large-scale cladding remediation projects, we provide strategic solutions that deliver certainty, quality and design excellence.Our mission is to challenge convention, drive innovation and create façades that stand the test of time. Guided by our Explore, Create, Sustain methodology, we foster collaboration, engineer exceptional solutions and build more sustainable futures. Our people are at the heart of everything we do, caring, committed and creative, working tirelessly to deliver outstanding results and lasting value for our clients.Other organisations may call this role Design Director, Design Lead, Head of Construction Design, Senior Design Manager, Head of Engineering Design, or Façade Design Manager.Colorminium and Webrecruit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.So, if you want to take on this exciting, high calibre Head of Design opportunity with Colorminium, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Sep 11, 2025
Full time
Head of Design Colorminium is seeking a Head of Design to lead and develop our design function, driving innovation and team performance across landmark construction projects. Offering up to £130,000 per annum, this role is based at our Chelmsford HQ, with time at our Liverpool Street office and flexible remote working. To succeed, you'll need to be a leader from a design background with an outstanding grasp of engineering. What will you be doing? As the Head of Design, you will play a pivotal role in enhancing our design capability, building the Design Department, and creating a competitive edge in the façade sector. In this leadership position, you will directly shape both team performance and organisational growth, delivering commercial excellence through innovative façade solutions, inspiring the Design Department and supporting exceptional client outcomes.From overseeing the handover of new projects and driving operational processes, to ensuring on-time delivery and optimising design efficiency, you will establish the framework that sets new industry standards.Your role will be made up of 40% team leadership and development, 30% commercial design management, 20% strategic design direction, and 10% technical oversight. What does success look like? - Delivery of strategic goals relating to the Design Department - Design cost optimisation savings of 5-10% - Design delivery on-time rate >95%- eNPS for Design Department maintained at over agreed score - The agreed number of candidates interviewed per quarter What will you get in return? - Salary up to £130,000 per annum, depending on experience- 25 days' holiday including Bank Holidays- Health Cash Plan, Accident & Life Cover- Retail discount platform- Free lunches at Head Office- 'Growth by Sharing' profit share scheme (post probation) What will you need? To be considered for the role of Head of Design, you will need:- Experience gained from façade, modular construction, structural or M&E, aerospace, or automotive backgrounds- Proven experience of recruiting, building and leading design teams and technical talent of at least five staff members- Experience delivering complex project solutions (£10m+) on time, with and through a team, with a focus on buildability and cost- Experience working closely with senior figures, such as heads of department and project directors, and with main contractors and especially sub-contractors / suppliers- A Master's degree in Engineering Why us? Taking on this rare opportunity to take ownership of a design function and shape it into an industry-leading department, you will have the real chance to make an impact and define your career.You'll discover a high-profile leadership role where you can influence major landmark projects, and drive innovation and excellence with one of the UK's leading façade specialists.What's more, alongside building a legacy that will stand the test of time, you will have the chance to grow your own expertise, taking your development to the highest levels and ensuring your portfolio of experience is truly second-to-none. Who are we? For nearly 50 years, Colorminium has been shaping skylines throughout the country as one of the UK's leading building façade specialists. From complex glazed façades for premium offices and hotels to large-scale cladding remediation projects, we provide strategic solutions that deliver certainty, quality and design excellence.Our mission is to challenge convention, drive innovation and create façades that stand the test of time. Guided by our Explore, Create, Sustain methodology, we foster collaboration, engineer exceptional solutions and build more sustainable futures. Our people are at the heart of everything we do, caring, committed and creative, working tirelessly to deliver outstanding results and lasting value for our clients.Other organisations may call this role Design Director, Design Lead, Head of Construction Design, Senior Design Manager, Head of Engineering Design, or Façade Design Manager.Colorminium and Webrecruit are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.So, if you want to take on this exciting, high calibre Head of Design opportunity with Colorminium, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Operations Manager - Lead with Purpose At Wilderness Way, we're growing and evolving, and we're on the hunt for an exceptional Operations Manager to join our team. If you're a dynamic leader with a passion for delivering outstanding care and empowering teams, this is your opportunity to shape the future of children's residential care. As an Operations Manager, you'll play a pivotal role in overseeing one of our cluster of children's homes, working closely with our Regional Director and leading a team of Registered Service Managers. This isn't just about meeting objectives; it's about creating a legacy of care that transforms lives. What You'll Do: Inspire Leadership: Mentor and support your team of Registered Managers, driving exceptional care and positive outcomes for children. Deliver Excellence: Ensure outstanding care is consistently provided while meeting financial and operational goals. Collaborate: Work directly with our Commissioning and Placements Partners and external agencies to tailor care to each child's needs. Empower Teams: Promote our Mission, Vision and Values, coaching managers to achieve their best while maintaining a child-first focus. Drive Performance: Use data to monitor and report on service success, identifying opportunities for continuous improvement. Why Join Us? Salary: Up to £68,120 (discussed based on experience and qualifications). Annual Leave: 35 days, with extra days for continuous service at 2 and 5 years. Flexibility: 40-hour workweek (Monday to Friday, 9am-5pm) with the occasional need for flexibility. Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental treatments, and gym discounts. Recognition & Rewards: Bonuses for referrals (£1,000 per successful referral) and monthly Wilderness Heroes awards. Financial Security: Pension contributions and life assurance (2x salary). Discounts: High street savings, leisure perks, and tailored local discounts. A Culture of Growth: Opportunities to develop through coaching, industry-recognised qualifications, and career progression pathways. Be part of an innovative organisation, leading in therapeutic and assessment-based residential care. A workplace driven by Collaboration, Adaptability, Respect, and Empathy-where your voice matters. What We're looking for: Experience: At least 6 years working with children with challenging behaviours in residential settings, and 4 years in leadership. Qualifications: Level 5 Diploma in Leadership for Health and Social Care and Children & Young People's Services. Regulatory Expertise: Strong knowledge of Ofsted, safeguarding, and child protection legislation. Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals. Leadership Skills: A collaborative, inspiring approach to coaching and mentoring your team. Commitment to Children: Passionate about making a difference, with a child-focused, problem-solving mindset. Flexibility & Mobility: A full UK driving licence and the ability to travel across our services. Click 'Apply Now' to register your details or contact us at . We'll guide you through our simple application process. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes. Proof of identity will also be required. We are an equal opportunities employer.
Sep 11, 2025
Full time
Operations Manager - Lead with Purpose At Wilderness Way, we're growing and evolving, and we're on the hunt for an exceptional Operations Manager to join our team. If you're a dynamic leader with a passion for delivering outstanding care and empowering teams, this is your opportunity to shape the future of children's residential care. As an Operations Manager, you'll play a pivotal role in overseeing one of our cluster of children's homes, working closely with our Regional Director and leading a team of Registered Service Managers. This isn't just about meeting objectives; it's about creating a legacy of care that transforms lives. What You'll Do: Inspire Leadership: Mentor and support your team of Registered Managers, driving exceptional care and positive outcomes for children. Deliver Excellence: Ensure outstanding care is consistently provided while meeting financial and operational goals. Collaborate: Work directly with our Commissioning and Placements Partners and external agencies to tailor care to each child's needs. Empower Teams: Promote our Mission, Vision and Values, coaching managers to achieve their best while maintaining a child-first focus. Drive Performance: Use data to monitor and report on service success, identifying opportunities for continuous improvement. Why Join Us? Salary: Up to £68,120 (discussed based on experience and qualifications). Annual Leave: 35 days, with extra days for continuous service at 2 and 5 years. Flexibility: 40-hour workweek (Monday to Friday, 9am-5pm) with the occasional need for flexibility. Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental treatments, and gym discounts. Recognition & Rewards: Bonuses for referrals (£1,000 per successful referral) and monthly Wilderness Heroes awards. Financial Security: Pension contributions and life assurance (2x salary). Discounts: High street savings, leisure perks, and tailored local discounts. A Culture of Growth: Opportunities to develop through coaching, industry-recognised qualifications, and career progression pathways. Be part of an innovative organisation, leading in therapeutic and assessment-based residential care. A workplace driven by Collaboration, Adaptability, Respect, and Empathy-where your voice matters. What We're looking for: Experience: At least 6 years working with children with challenging behaviours in residential settings, and 4 years in leadership. Qualifications: Level 5 Diploma in Leadership for Health and Social Care and Children & Young People's Services. Regulatory Expertise: Strong knowledge of Ofsted, safeguarding, and child protection legislation. Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals. Leadership Skills: A collaborative, inspiring approach to coaching and mentoring your team. Commitment to Children: Passionate about making a difference, with a child-focused, problem-solving mindset. Flexibility & Mobility: A full UK driving licence and the ability to travel across our services. Click 'Apply Now' to register your details or contact us at . We'll guide you through our simple application process. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes. Proof of identity will also be required. We are an equal opportunities employer.
Workshop Manager Location: Hemel HempsteadSalary: £60,000 - £75,000 (DOE)Contract: Full-time, permanentReports to: Production Director About Quest Joinery At Quest Joinery, we deliver exceptional bespoke joinery with a relentless focus on detail, craftsmanship, and service. Our reputation is built on turning clients' visions into reality while maintaining a collaborative, professional, and high-performing workshop environment. The Role We are seeking a highly experienced Workshop Manager to take full responsibility for all manufacturing processes within our purpose-built workshop. This is a pivotal leadership position, overseeing production planning, quality control, team development, and cost management. As the driving force behind workshop operations, you will lead a talented team, ensure safe and efficient working practices, and deliver high-quality finished goods that support business growth and uphold Quest Joinery's reputation for excellence. Key Responsibilities • Manage all aspects of workshop production, including planning, scheduling, quality assurance, and cost control.• Lead and inspire a diverse team of supervisors, joiners, machinists, and finishers, fostering a culture of pride and teamwork.• Ensure compliance with health, safety, and environmental standards across the workshop.• Maintain workshop equipment and facilities to support operational efficiency.• Collaborate with logistics and pre-construction teams to ensure seamless delivery of projects.• Oversee recruitment, training, and development of staff and apprentices.• Drive continuous improvement initiatives to optimise productivity and maintain high standards. Skills & Experience • Extensive experience managing a joinery or manufacturing workshop.• Proven leadership and people management skills, with the ability to motivate and develop teams.• Strong knowledge of health & safety legislation and best practices.• Exceptional organisational and communication abilities.• Results-driven with a focus on operational excellence and delivering to deadline.• Commercially aware, with the ability to manage costs and resources effectively. Why Join Us • Competitive salary (£60,000 - £75,000 DOE)• Discretionary performance-related bonus• Life insurance• Health insurance• Company pension• Ongoing training and personal development opportunities• The chance to lead within a respected company known for quality and detail How to Apply If you are an experienced leader with a passion for craftsmanship, operational excellence, and driving team success, we'd love to hear from you. Apply today and play a key role in shaping the future of our workshop! No agencies please.
Sep 11, 2025
Full time
Workshop Manager Location: Hemel HempsteadSalary: £60,000 - £75,000 (DOE)Contract: Full-time, permanentReports to: Production Director About Quest Joinery At Quest Joinery, we deliver exceptional bespoke joinery with a relentless focus on detail, craftsmanship, and service. Our reputation is built on turning clients' visions into reality while maintaining a collaborative, professional, and high-performing workshop environment. The Role We are seeking a highly experienced Workshop Manager to take full responsibility for all manufacturing processes within our purpose-built workshop. This is a pivotal leadership position, overseeing production planning, quality control, team development, and cost management. As the driving force behind workshop operations, you will lead a talented team, ensure safe and efficient working practices, and deliver high-quality finished goods that support business growth and uphold Quest Joinery's reputation for excellence. Key Responsibilities • Manage all aspects of workshop production, including planning, scheduling, quality assurance, and cost control.• Lead and inspire a diverse team of supervisors, joiners, machinists, and finishers, fostering a culture of pride and teamwork.• Ensure compliance with health, safety, and environmental standards across the workshop.• Maintain workshop equipment and facilities to support operational efficiency.• Collaborate with logistics and pre-construction teams to ensure seamless delivery of projects.• Oversee recruitment, training, and development of staff and apprentices.• Drive continuous improvement initiatives to optimise productivity and maintain high standards. Skills & Experience • Extensive experience managing a joinery or manufacturing workshop.• Proven leadership and people management skills, with the ability to motivate and develop teams.• Strong knowledge of health & safety legislation and best practices.• Exceptional organisational and communication abilities.• Results-driven with a focus on operational excellence and delivering to deadline.• Commercially aware, with the ability to manage costs and resources effectively. Why Join Us • Competitive salary (£60,000 - £75,000 DOE)• Discretionary performance-related bonus• Life insurance• Health insurance• Company pension• Ongoing training and personal development opportunities• The chance to lead within a respected company known for quality and detail How to Apply If you are an experienced leader with a passion for craftsmanship, operational excellence, and driving team success, we'd love to hear from you. Apply today and play a key role in shaping the future of our workshop! No agencies please.
Our client is looking to recruit a part-time HR Manager, for this outstanding opportunity which would ideally suit an experienced generalist HRM to take full responsibility for HR in a small to medium sized business where they believe in 'putting people first', building a people centric culture and maintaining a great working environment where their staff are valued. THE BENEFITS: Pension, free car parking, excellent holidays Excellent culture and team driven organisation THE ROLE: The part time HRM role reports into a leading Director working as part of the senior leadership team. This is an excellent opportunity to be the lead person in HR where there is true involvement in all key areas of the business, this is a role that will offer excellent job satisfaction working closely with the Executive Team, Board, Managers and across the business - a role that offers you the chance to make your mark, add value and make a real difference at all levels. The HRM will be working in a very positive and team driven environment where there is a strong open culture - this role would suit a capable generalist HR professional who enjoys full involvement in all the People strategy, managing and adding value from across every aspect of the full employee life cycle, has the confidence to influence and challenge the status quo if needed, coaching and developing employees at all levels, supporting apprentices across the business, embedding policies into the business, rolling out and supporting on existing projects and coaching programmes, showing a keenness to refine, develop and embed the people strategy across the business whilst supporting/coaching the management team and getting involved in HR projects such as restructures, policy alignment, compliancy, capable of handling HR across the business with confidence and conviction working with senior Stakeholders and operational Managers, supporting on development and training. The role can be worked on a 3 day a week basis or spread across 5 days (flexible working hours to suit). The role of the part time HR Manager will cover all areas of HR for the business working closely with the senior Executive team and Managers supporting from the top down and bottom up on all things HR. In this role there is the real opportunity to take full ownership of the role and make your mark working in an excellent company where you will be listened to and be part of a highly engaging and positive culture. THE CANDIDATE: CIPD qualified. Strong generalist HR background. Experience of implementing, embedding in and aligning HR policies. Previous experience of implementing a new IT system into the business Previous experience leading on restructures, ER, Recruitment, Talent, Supporting Managers and being the 'go to' person for all of HR in a business. Strong understanding of GDPR, compliancy and up-to-date with new legislation. Excellent written and communication skills. Previously lead on HR projects and coaching programmes. Can demonstrate supporting/advising Executive, Board and Managers in all things HR related in previous roles. Experience of performance management, policy writing and implementation, up-to-date with the changes in employment law. An experienced and confident HRM - previously worked with senior stakeholders and confident working at all levels across a business. THE COMPANY: A well-established highly successful and inspiring organisation - the kind of company that puts their people culture and values first. This is an organisation with an outstanding reputation and a real pride in their heritage/history. An outstanding opportunity working with an excellent team orientated workforce. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Sep 11, 2025
Full time
Our client is looking to recruit a part-time HR Manager, for this outstanding opportunity which would ideally suit an experienced generalist HRM to take full responsibility for HR in a small to medium sized business where they believe in 'putting people first', building a people centric culture and maintaining a great working environment where their staff are valued. THE BENEFITS: Pension, free car parking, excellent holidays Excellent culture and team driven organisation THE ROLE: The part time HRM role reports into a leading Director working as part of the senior leadership team. This is an excellent opportunity to be the lead person in HR where there is true involvement in all key areas of the business, this is a role that will offer excellent job satisfaction working closely with the Executive Team, Board, Managers and across the business - a role that offers you the chance to make your mark, add value and make a real difference at all levels. The HRM will be working in a very positive and team driven environment where there is a strong open culture - this role would suit a capable generalist HR professional who enjoys full involvement in all the People strategy, managing and adding value from across every aspect of the full employee life cycle, has the confidence to influence and challenge the status quo if needed, coaching and developing employees at all levels, supporting apprentices across the business, embedding policies into the business, rolling out and supporting on existing projects and coaching programmes, showing a keenness to refine, develop and embed the people strategy across the business whilst supporting/coaching the management team and getting involved in HR projects such as restructures, policy alignment, compliancy, capable of handling HR across the business with confidence and conviction working with senior Stakeholders and operational Managers, supporting on development and training. The role can be worked on a 3 day a week basis or spread across 5 days (flexible working hours to suit). The role of the part time HR Manager will cover all areas of HR for the business working closely with the senior Executive team and Managers supporting from the top down and bottom up on all things HR. In this role there is the real opportunity to take full ownership of the role and make your mark working in an excellent company where you will be listened to and be part of a highly engaging and positive culture. THE CANDIDATE: CIPD qualified. Strong generalist HR background. Experience of implementing, embedding in and aligning HR policies. Previous experience of implementing a new IT system into the business Previous experience leading on restructures, ER, Recruitment, Talent, Supporting Managers and being the 'go to' person for all of HR in a business. Strong understanding of GDPR, compliancy and up-to-date with new legislation. Excellent written and communication skills. Previously lead on HR projects and coaching programmes. Can demonstrate supporting/advising Executive, Board and Managers in all things HR related in previous roles. Experience of performance management, policy writing and implementation, up-to-date with the changes in employment law. An experienced and confident HRM - previously worked with senior stakeholders and confident working at all levels across a business. THE COMPANY: A well-established highly successful and inspiring organisation - the kind of company that puts their people culture and values first. This is an organisation with an outstanding reputation and a real pride in their heritage/history. An outstanding opportunity working with an excellent team orientated workforce. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Head of Finance (FD Designate) Bradford Manufacturer Full-time- 5 Days on site £70k + Car Hays Senior Finance is proud to be exclusively partnered with a family-owned SME manufacturing business based in Bradford. Renowned for its people-first culture and commitment to excellence, the company combines a strong heritage with a forward-thinking mindset. To support its continued growth, the business is seeking a dynamic and experienced Head of Finance (FD Designate) to join the leadership team and shape the future of its finance function. Your new role This newly created position offers a pivotal opportunity to strengthen financial operations. The Head of Finance (FD Designate) will lead and develop a small, capable finance team, ensuring robust financial governance and delivering strategic insights to drive productivity and profitability. This hands-on role is ideal for someone who thrives in an SME environment and values collaboration, integrity, and continuous improvement. Key Responsibilities Oversee the production of accurate and timely management accountsLead and structure the finance team, fostering a culture of learning and accountabilityEnsure compliance with statutory and regulatory financial requirementsDevelop and implement financial controls, policies, and proceduresProvide strategic financial leadership to the Director and wider leadership teamManage cash flow and financial reporting processesLiaise with external auditors, banks, and other stakeholdersSupport business planning and decision-making through insightful financial analysis What you'll need to succeed Qualified accountant (ACA, ACCA, CIMA, or equivalent), or qualified by experienceProven experience in a senior finance role within a fast-paced SME manufacturing environmentStrong leadership and team development skillsExcellent knowledge of financial compliance and governanceHands-on approach with a strategic mindsetStrong communication and interpersonal skillsComfortable working on-site with flexibility as neededConfident and engaging with stakeholders at all levels, from shop floor to boardroom What you'll get in return Competitive salary of £70,000Company carPerformance-linked bonus schemePension schemeSupportive, people-first culture where your voice is heardLow staff turnover, high tenure, and organisational stability What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Sep 11, 2025
Full time
Head of Finance (FD Designate) Bradford Manufacturer Full-time- 5 Days on site £70k + Car Hays Senior Finance is proud to be exclusively partnered with a family-owned SME manufacturing business based in Bradford. Renowned for its people-first culture and commitment to excellence, the company combines a strong heritage with a forward-thinking mindset. To support its continued growth, the business is seeking a dynamic and experienced Head of Finance (FD Designate) to join the leadership team and shape the future of its finance function. Your new role This newly created position offers a pivotal opportunity to strengthen financial operations. The Head of Finance (FD Designate) will lead and develop a small, capable finance team, ensuring robust financial governance and delivering strategic insights to drive productivity and profitability. This hands-on role is ideal for someone who thrives in an SME environment and values collaboration, integrity, and continuous improvement. Key Responsibilities Oversee the production of accurate and timely management accountsLead and structure the finance team, fostering a culture of learning and accountabilityEnsure compliance with statutory and regulatory financial requirementsDevelop and implement financial controls, policies, and proceduresProvide strategic financial leadership to the Director and wider leadership teamManage cash flow and financial reporting processesLiaise with external auditors, banks, and other stakeholdersSupport business planning and decision-making through insightful financial analysis What you'll need to succeed Qualified accountant (ACA, ACCA, CIMA, or equivalent), or qualified by experienceProven experience in a senior finance role within a fast-paced SME manufacturing environmentStrong leadership and team development skillsExcellent knowledge of financial compliance and governanceHands-on approach with a strategic mindsetStrong communication and interpersonal skillsComfortable working on-site with flexibility as neededConfident and engaging with stakeholders at all levels, from shop floor to boardroom What you'll get in return Competitive salary of £70,000Company carPerformance-linked bonus schemePension schemeSupportive, people-first culture where your voice is heardLow staff turnover, high tenure, and organisational stability What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Operations Manager Closing date: 24/09/2025 Salary: Grade 9: £59,547 - £65,004 per annum Location: Flexible in South Wales Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome) Interview date: Week commencing 08/10/2025 Post number: 200958 The role As an Operations Manager at Natural Resources Wales (NRW), you will play a pivotal leadership role, overseeing diverse teams and functions responsible for delivering regulatory, evidence, and advisory services within a specific geographical area. Your work will directly support the sustainable management of Wales' natural resources making a tangible difference to people, nature, and climate. In this senior leadership role, you will champion NRW's mission and values by providing effective, inclusive leadership that motivates and inspires your teams; be accountable for the successful implementation of place-based regulatory, advisory, and evidence functions in your area (excluding Flood Risk Management) and oversee incident response capabilities across your departments, ensuring robust readiness and coordination. You will also manage key local, and national, stakeholder partnerships, including working with Public Service Boards, to shape and deliver integrated environmental outcomes; work closely with colleagues across NRW and external partners to support joined-up delivery that aligns with the Sustainable Management of Natural Resources; lead the development of ways of working and performance reporting that support continuous improvement and long-term impact; Contribute to NRW's strategies and priorities that deliver wellbeing goals for current and future generations; and take ownership of one or more functional areas across Wales, translating strategy into actionable delivery plans and coordinating their implementation across the Directorate. This is a unique opportunity to influence and deliver integrated, place-based environmental outcomes, helping to build a more resilient and sustainable Wales. As an organisation we support flexible working. You will be contracted to an NRW office within the place base / location above and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place via Microsoft Teams on 08/10/2025 Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us Natural Resources Wales (NRW) is the largest Welsh Government Sponsored Body, established in 2013 to bring together the work of the former Countryside Council for ales, Forestry Commission Wales, Environment Agency Wales, and certain functions of the Welsh Government. Our vision is for nature and people to thrive together. We focus our energy and expertise on restoring nature, building resilience to climate change, and reducing pollution, ensuring that Wales' natural resources are managed sustainably for future generations. We are proud to serve the people and communities of Wales by being connected to the land, bold in our actions, caring in our approach, and resourceful in how we work. At NRW, you'll join a passionate team committed to making a real, lasting difference for Wales and its environment. What you will do As part of the Operations Management provide effective leadership in support of NRW's mission and values and embed integrated place-based delivery. Lead and be accountable for the delivery of NRWs place based evidence, advisory and regulatory functions for a geographic area (excluding Flood Risk Management functions). This will include sample collection, environmental assessment, waste and industry regulation, conservation management, pollution control and incident response matters. Be accountable for delivery of incident response capacity and preparedness across all your departments in your geographic area. Ensure the effective management of appropriate local and Wales-wide stakeholder relationships. Ensure collaboration with internal colleagues and external stakeholders, including Public Service Boards to deliver joined up outcomes which support the Sustainable Management of Natural Resources. Proactively develop ways of working and performance reporting to achieve these integrated outcomes. Contribute to the development of strategies and priorities for achieving NRW's relevant wellbeing outcomes. Provide leadership across the Directorate for one or more areas of your portfolio. You will be accountable for turning strategies and policies into short, medium and long-term Wales-wide integrated functional delivery plans. You will lead the co-ordination across the Directorate for this service area to deliver plans, to include developing ways of working and performance reporting. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills Applications to this role will be assessed based on the following criteria both at shortlisting and interview. In your job application please demonstrate, using the STAR method, how you meet the requirements outlined below. Proven experience of leading, managing and developing staff. Substantial experience and knowledge relevant to the role. Financial and project/programme management skills and experience enabling you to manage capital and revenue projects and programmes. Experience of developing and delivering plans for the implementation of strategies relevant to the role. IT literate with the ability to use GIS, databases, spreadsheets and word processing packages. Proven track record of collaboration, partnership development and effective stakeholder management Welsh Language Level requirements: Essential: A1 - Entry level Desirable: C1 - Proficiency level Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time.
Sep 11, 2025
Full time
Operations Manager Closing date: 24/09/2025 Salary: Grade 9: £59,547 - £65,004 per annum Location: Flexible in South Wales Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome) Interview date: Week commencing 08/10/2025 Post number: 200958 The role As an Operations Manager at Natural Resources Wales (NRW), you will play a pivotal leadership role, overseeing diverse teams and functions responsible for delivering regulatory, evidence, and advisory services within a specific geographical area. Your work will directly support the sustainable management of Wales' natural resources making a tangible difference to people, nature, and climate. In this senior leadership role, you will champion NRW's mission and values by providing effective, inclusive leadership that motivates and inspires your teams; be accountable for the successful implementation of place-based regulatory, advisory, and evidence functions in your area (excluding Flood Risk Management) and oversee incident response capabilities across your departments, ensuring robust readiness and coordination. You will also manage key local, and national, stakeholder partnerships, including working with Public Service Boards, to shape and deliver integrated environmental outcomes; work closely with colleagues across NRW and external partners to support joined-up delivery that aligns with the Sustainable Management of Natural Resources; lead the development of ways of working and performance reporting that support continuous improvement and long-term impact; Contribute to NRW's strategies and priorities that deliver wellbeing goals for current and future generations; and take ownership of one or more functional areas across Wales, translating strategy into actionable delivery plans and coordinating their implementation across the Directorate. This is a unique opportunity to influence and deliver integrated, place-based environmental outcomes, helping to build a more resilient and sustainable Wales. As an organisation we support flexible working. You will be contracted to an NRW office within the place base / location above and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. Interviews will take place via Microsoft Teams on 08/10/2025 Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us Natural Resources Wales (NRW) is the largest Welsh Government Sponsored Body, established in 2013 to bring together the work of the former Countryside Council for ales, Forestry Commission Wales, Environment Agency Wales, and certain functions of the Welsh Government. Our vision is for nature and people to thrive together. We focus our energy and expertise on restoring nature, building resilience to climate change, and reducing pollution, ensuring that Wales' natural resources are managed sustainably for future generations. We are proud to serve the people and communities of Wales by being connected to the land, bold in our actions, caring in our approach, and resourceful in how we work. At NRW, you'll join a passionate team committed to making a real, lasting difference for Wales and its environment. What you will do As part of the Operations Management provide effective leadership in support of NRW's mission and values and embed integrated place-based delivery. Lead and be accountable for the delivery of NRWs place based evidence, advisory and regulatory functions for a geographic area (excluding Flood Risk Management functions). This will include sample collection, environmental assessment, waste and industry regulation, conservation management, pollution control and incident response matters. Be accountable for delivery of incident response capacity and preparedness across all your departments in your geographic area. Ensure the effective management of appropriate local and Wales-wide stakeholder relationships. Ensure collaboration with internal colleagues and external stakeholders, including Public Service Boards to deliver joined up outcomes which support the Sustainable Management of Natural Resources. Proactively develop ways of working and performance reporting to achieve these integrated outcomes. Contribute to the development of strategies and priorities for achieving NRW's relevant wellbeing outcomes. Provide leadership across the Directorate for one or more areas of your portfolio. You will be accountable for turning strategies and policies into short, medium and long-term Wales-wide integrated functional delivery plans. You will lead the co-ordination across the Directorate for this service area to deliver plans, to include developing ways of working and performance reporting. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy, together with an understanding of how it operates within the responsibilities of the post Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills Applications to this role will be assessed based on the following criteria both at shortlisting and interview. In your job application please demonstrate, using the STAR method, how you meet the requirements outlined below. Proven experience of leading, managing and developing staff. Substantial experience and knowledge relevant to the role. Financial and project/programme management skills and experience enabling you to manage capital and revenue projects and programmes. Experience of developing and delivering plans for the implementation of strategies relevant to the role. IT literate with the ability to use GIS, databases, spreadsheets and word processing packages. Proven track record of collaboration, partnership development and effective stakeholder management Welsh Language Level requirements: Essential: A1 - Entry level Desirable: C1 - Proficiency level Please note if you do not meet the level 1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards. Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time.
Berry Recruitment are currently recruiting for a Regional Operations Manager for our client in Bristol. Job Title: Regional Operations Manager Salary: Daily rate between (Apply online only) Contract Length: Initially 3 months, potential to extend depending upon performance and workload. Please note, this role will include travel to other sites across the country, mainly to the West Midlands/North region. Main Purpose: Reports to the Account Director/Account Manager. Responsible for managing operations and delivering revenue targets within the contract. Size and Scope: Typically, responsible for revenue of up to 10m and typically manages headcount of up to 20 people. Specifically responsible for 3 Establishments within the region. Responsibilities: Finance/Operations As required, work with Finance, Commercial, Account Director and Account Managers to develop annual business objectives, plans and budgets to key account(s). Deliver revenue within agreed budgets. Plan and manage the work schedule for the year. Including development and delivery of 5- year lifecycle plan. Ensure compliance with Health and Safety standards. Ensure teams have a consistent understanding of systems and processes. Develop and streamline existing processes to align with wider business. Ensure that all team members operate according to Code of Conduct and best practice. Support and contribute to continuous improvement throughout the PFI contract. Customer/Market Understand, anticipate and deliver client requirements. Support and implement a culture of customer centricity. Have a deep understanding and 5 years' experience working in a PFI environment. People/Organisation Manage supplier relationships. Manage direct reports. Support and reflect culture within the business. Ensure a culture of compliance and governance. Role Specific Responsibilities Provide day to day support to Site Managers with the aim of attending each site a minimum of one day every two weeks. Ensure all sites are statutory compliant and inspections are programmed and completed prior to expiry date. Support Site Managers with Customer Relationship Management and regularly be visible to local clients. Induct new Site Managers effectively into the contract, the wider business and their site. Ensure all Site Managers have the correct resources and equipment to undertake their role. Make sure Site Managers have clear responsibilities and objectives. Ensure service is being delivered in accordance with contractual KPI's, SLA's and budget. Ensure Site Managers are competent to undertake their roles and training needs are addressed. Lead client Monthly Reporting Meetings. Provide regular performance feedback via monthly one to one meeting. Conduct at least mid-year and annual performance and development reviews. Agree personal development plans with Site Managers as part of the annual review. Cascade local and company-wide information through regular team briefings. Promote good attendance by managing short term absence and promptly addressing triggers. Provide prompt support to any employee on long term sick. Management of P&L across account Requirement to develop lifecycle plans tailored to PFI environments. Address any performance shortfalls swiftly with improvement plans. Ensure contract performance is analysed and communicated for cascade on Site. Address any employee issues and concerns in a timely manner. Qualifications Required Recognised and relevant technical or FM qualification. IWFM qualification NEBOSH Environmental/Technical Awareness for Managers Behavioural Health and Safety (VFL) Broad, technical understanding of required contractual activities Skills Required Able to make and be accountable for decisions within a contract. Customer Relationship Management. IT and Data Analysis. Ability to understand commercial contracts. Planning and organising. Experience Required Demonstrates ability to implement and meet targets within a single contract. 5-Years + of PFI contract management experience Has a clear understanding of contract and related market dynamics. Experience of working within an agreed budget. Understanding of relevant health and safety guidelines. People management experience. Demonstrates developed communication, relationship management and influential skills. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sep 11, 2025
Seasonal
Berry Recruitment are currently recruiting for a Regional Operations Manager for our client in Bristol. Job Title: Regional Operations Manager Salary: Daily rate between (Apply online only) Contract Length: Initially 3 months, potential to extend depending upon performance and workload. Please note, this role will include travel to other sites across the country, mainly to the West Midlands/North region. Main Purpose: Reports to the Account Director/Account Manager. Responsible for managing operations and delivering revenue targets within the contract. Size and Scope: Typically, responsible for revenue of up to 10m and typically manages headcount of up to 20 people. Specifically responsible for 3 Establishments within the region. Responsibilities: Finance/Operations As required, work with Finance, Commercial, Account Director and Account Managers to develop annual business objectives, plans and budgets to key account(s). Deliver revenue within agreed budgets. Plan and manage the work schedule for the year. Including development and delivery of 5- year lifecycle plan. Ensure compliance with Health and Safety standards. Ensure teams have a consistent understanding of systems and processes. Develop and streamline existing processes to align with wider business. Ensure that all team members operate according to Code of Conduct and best practice. Support and contribute to continuous improvement throughout the PFI contract. Customer/Market Understand, anticipate and deliver client requirements. Support and implement a culture of customer centricity. Have a deep understanding and 5 years' experience working in a PFI environment. People/Organisation Manage supplier relationships. Manage direct reports. Support and reflect culture within the business. Ensure a culture of compliance and governance. Role Specific Responsibilities Provide day to day support to Site Managers with the aim of attending each site a minimum of one day every two weeks. Ensure all sites are statutory compliant and inspections are programmed and completed prior to expiry date. Support Site Managers with Customer Relationship Management and regularly be visible to local clients. Induct new Site Managers effectively into the contract, the wider business and their site. Ensure all Site Managers have the correct resources and equipment to undertake their role. Make sure Site Managers have clear responsibilities and objectives. Ensure service is being delivered in accordance with contractual KPI's, SLA's and budget. Ensure Site Managers are competent to undertake their roles and training needs are addressed. Lead client Monthly Reporting Meetings. Provide regular performance feedback via monthly one to one meeting. Conduct at least mid-year and annual performance and development reviews. Agree personal development plans with Site Managers as part of the annual review. Cascade local and company-wide information through regular team briefings. Promote good attendance by managing short term absence and promptly addressing triggers. Provide prompt support to any employee on long term sick. Management of P&L across account Requirement to develop lifecycle plans tailored to PFI environments. Address any performance shortfalls swiftly with improvement plans. Ensure contract performance is analysed and communicated for cascade on Site. Address any employee issues and concerns in a timely manner. Qualifications Required Recognised and relevant technical or FM qualification. IWFM qualification NEBOSH Environmental/Technical Awareness for Managers Behavioural Health and Safety (VFL) Broad, technical understanding of required contractual activities Skills Required Able to make and be accountable for decisions within a contract. Customer Relationship Management. IT and Data Analysis. Ability to understand commercial contracts. Planning and organising. Experience Required Demonstrates ability to implement and meet targets within a single contract. 5-Years + of PFI contract management experience Has a clear understanding of contract and related market dynamics. Experience of working within an agreed budget. Understanding of relevant health and safety guidelines. People management experience. Demonstrates developed communication, relationship management and influential skills. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
Sep 11, 2025
Contractor
Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive
