MRJ is proud to be supporting one of our flagship clients - a leading UK organisation, trusted by over 10 million customers every week and partnered with some of the nation's most iconic brands. With technology massively driving their success, they're evolving their Change & Transformation function and are looking for an Business Analyst who can bridge business needs with delivery, ensuring change programmes land seamlessly and deliver real value. Why this role? This is a chance to work in a large-scale, complex environment where the BA function isn't just a tick-box exercise but a real driver of transformation. You'll be working with senior sponsors, architects, product managers, engineers, and other BAs to shape requirements that underpin projects from discovery through to implementation. The remit covers people, processes, and technology - everything from mapping existing estates and identifying efficiency improvements, to creating solution-agnostic artefacts that guide architects and delivery teams. What you'll be doing: Partner with business stakeholders to define goals, scope, and success measures for change. Lead requirement elicitation and prioritisation, balancing business needs with delivery constraints. Translate high-level ideas into structured, testable requirements and artefacts. Support sponsors and PMs in shaping business cases and benefit realisation plans. Produce outputs such as story maps, capability heatmaps, process flows, and impact assessments. Ensure solutions remain customer-centric, scalable, and aligned to business strategy. Act as a trusted point of contact across multiple functions - from exec sponsors to engineering teams. What we're looking for: Proven experience as a Business Analyst (2+ years, ideally more) in complex change environments. Exposure to both business and technology change across multiple projects. Strong toolkit of elicitation and analysis techniques, with hands-on delivery across the full lifecycle. Ability to stay solution-agnostic while ensuring requirements are clear, prioritised, and business-driven. Skilled communicator able to flex between exec-level stakeholders and technical colleagues. Familiarity with Agile, Iterative and Waterfall delivery approaches. Bonus: knowledge of Jira/Confluence, Power BI, and experience with process mapping/UX support. The type of person who thrives here: Analytical but pragmatic - able to break down complexity into manageable steps. Confident in balancing technical detail with business context. Naturally collaborative, building strong working relationships across functions. Commercially aware, customer-obsessed, and motivated by driving measurable outcomes. If you're a BA who enjoys navigating complexity and making change stick , this is an opportunity to work at scale, directly shaping how technology and process change lands in a business that impacts millions of customers daily.
Sep 06, 2025
Full time
MRJ is proud to be supporting one of our flagship clients - a leading UK organisation, trusted by over 10 million customers every week and partnered with some of the nation's most iconic brands. With technology massively driving their success, they're evolving their Change & Transformation function and are looking for an Business Analyst who can bridge business needs with delivery, ensuring change programmes land seamlessly and deliver real value. Why this role? This is a chance to work in a large-scale, complex environment where the BA function isn't just a tick-box exercise but a real driver of transformation. You'll be working with senior sponsors, architects, product managers, engineers, and other BAs to shape requirements that underpin projects from discovery through to implementation. The remit covers people, processes, and technology - everything from mapping existing estates and identifying efficiency improvements, to creating solution-agnostic artefacts that guide architects and delivery teams. What you'll be doing: Partner with business stakeholders to define goals, scope, and success measures for change. Lead requirement elicitation and prioritisation, balancing business needs with delivery constraints. Translate high-level ideas into structured, testable requirements and artefacts. Support sponsors and PMs in shaping business cases and benefit realisation plans. Produce outputs such as story maps, capability heatmaps, process flows, and impact assessments. Ensure solutions remain customer-centric, scalable, and aligned to business strategy. Act as a trusted point of contact across multiple functions - from exec sponsors to engineering teams. What we're looking for: Proven experience as a Business Analyst (2+ years, ideally more) in complex change environments. Exposure to both business and technology change across multiple projects. Strong toolkit of elicitation and analysis techniques, with hands-on delivery across the full lifecycle. Ability to stay solution-agnostic while ensuring requirements are clear, prioritised, and business-driven. Skilled communicator able to flex between exec-level stakeholders and technical colleagues. Familiarity with Agile, Iterative and Waterfall delivery approaches. Bonus: knowledge of Jira/Confluence, Power BI, and experience with process mapping/UX support. The type of person who thrives here: Analytical but pragmatic - able to break down complexity into manageable steps. Confident in balancing technical detail with business context. Naturally collaborative, building strong working relationships across functions. Commercially aware, customer-obsessed, and motivated by driving measurable outcomes. If you're a BA who enjoys navigating complexity and making change stick , this is an opportunity to work at scale, directly shaping how technology and process change lands in a business that impacts millions of customers daily.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £24,000 - £29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Sep 06, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: £24,000 - £29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service £1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Power Platform Developer Location: Remote Salary: £65,000 Job Overview Our clients are seeking a skilled Power Platform Developer to design, develop, and maintain applications using Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse. The ideal candidate will work closely with business stakeholders to create innovative, scalable, and efficient solutions that enhance business processes and improve operational efficiency. Key Responsibilities Develop and customise applications using Power Apps (Canvas and Model-Driven Apps). Automate workflows and integrate systems using Power Automate. Create and manage data visualisations and reports using Power BI. Design, develop, and maintain Dataverse solutions for data storage and management. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. Ensure security, compliance, and best practices in all Power Platform applications. Provide technical support, troubleshooting, and ongoing maintenance of Power Platform solutions. Integrate Power Platform solutions with other Microsoft 365 and third-party services. Keep up to date with the latest developments in Microsoft Power Platform and recommend improvements. Required Skills & Experience Proven experience as a Power Platform Developer or similar role. Strong proficiency in Power Apps, Power Automate, Power BI, and Dataverse. Experience with Microsoft 365, SharePoint, Dynamics 365, and Azure services. Proficiency in Power Fx, JavaScript, JSON, and REST APIs. Knowledge of ALM (Application Lifecycle Management) and CI/CD practices for Power Platform. Understanding of Dataverse security roles, governance, and compliance best practices. Strong problem-solving skills and the ability to work independently or as part of a team. Excellent communication and collaboration skills. Preferred Qualifications Microsoft Power Platform certifications (PL-100, PL-200, PL-400) are highly desirable. Experience with AI Builder, RPA (Robotic Process Automation), and Power Virtual Agents. Familiarity with Agile and DevOps methodologies. Previous experience integrating Power Platform solutions with enterprise systems such as SAP, Salesforce, or SQL databases.
Sep 05, 2025
Full time
Power Platform Developer Location: Remote Salary: £65,000 Job Overview Our clients are seeking a skilled Power Platform Developer to design, develop, and maintain applications using Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Dataverse. The ideal candidate will work closely with business stakeholders to create innovative, scalable, and efficient solutions that enhance business processes and improve operational efficiency. Key Responsibilities Develop and customise applications using Power Apps (Canvas and Model-Driven Apps). Automate workflows and integrate systems using Power Automate. Create and manage data visualisations and reports using Power BI. Design, develop, and maintain Dataverse solutions for data storage and management. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. Ensure security, compliance, and best practices in all Power Platform applications. Provide technical support, troubleshooting, and ongoing maintenance of Power Platform solutions. Integrate Power Platform solutions with other Microsoft 365 and third-party services. Keep up to date with the latest developments in Microsoft Power Platform and recommend improvements. Required Skills & Experience Proven experience as a Power Platform Developer or similar role. Strong proficiency in Power Apps, Power Automate, Power BI, and Dataverse. Experience with Microsoft 365, SharePoint, Dynamics 365, and Azure services. Proficiency in Power Fx, JavaScript, JSON, and REST APIs. Knowledge of ALM (Application Lifecycle Management) and CI/CD practices for Power Platform. Understanding of Dataverse security roles, governance, and compliance best practices. Strong problem-solving skills and the ability to work independently or as part of a team. Excellent communication and collaboration skills. Preferred Qualifications Microsoft Power Platform certifications (PL-100, PL-200, PL-400) are highly desirable. Experience with AI Builder, RPA (Robotic Process Automation), and Power Virtual Agents. Familiarity with Agile and DevOps methodologies. Previous experience integrating Power Platform solutions with enterprise systems such as SAP, Salesforce, or SQL databases.
Collaboration Operations Support Analyst - M365 Contract Length: 12 months Location: Chester Business Park, Chester - Hybrid working 3 days onsite and 2 days remote INSIDE IR35 via umbrella Are you passionate about collaboration technology and looking for an exciting opportunity to make an impact? Our client is seeking a Collaboration Operations Support Analyst with expertise in Microsoft 365 to join their team. This is a fantastic chance to leverage your skills in a dynamic environment while enjoying the flexibility of hybrid working. Key Responsibilities: Provide expert support for Microsoft Office 365, including ProPlus and Online Applications. Assist in managing and administering Office 365, focusing on user provisioning, permissions, and access through the Microsoft 365 Admin centre. Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets. Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution. Support the administration teams with network/server troubleshooting and system-related testing. Maintain strong communication with both technical and non-technical business users. Handle occasional on-call support responsibilities, including coverage during nights and weekends. Required Skills and Experience: Over 5 years of hands-on experience with Microsoft Office 365. Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange. Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management, and Enterprise Mobility Suite). Proficiency in Exchange 2013 and Skype for Business features, migration processes, and related concepts. Experience migrating large enterprise clients to Office 365 and troubleshooting deployment issues. Advanced technical knowledge of Active Directory and familiarity with incident, change, and problem management disciplines. Strong analytical and problem-solving skills. Excellent communication and technical writing skills using the MS Office suite (PowerPoint, Visio, Word, Excel, Project). Understanding of project management concepts such as Six Sigma, MBF, and ITIL. Desired Skills and Experience: Bachelor's degree in an IT-related field or equivalent experience. Scripting knowledge is a plus. Ability to work independently with minimal supervision. Proven experience in problem identification and resolution. If you are ready to take the next step in your career and contribute to a cutting-edge collaboration environment, we want to hear from you! Apply now to join our client's team and play a vital role in their M365 operations. Application Process: Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to your application! Join us in shaping the future of collaboration technology. Your expertise could make all the difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Sep 05, 2025
Contractor
Collaboration Operations Support Analyst - M365 Contract Length: 12 months Location: Chester Business Park, Chester - Hybrid working 3 days onsite and 2 days remote INSIDE IR35 via umbrella Are you passionate about collaboration technology and looking for an exciting opportunity to make an impact? Our client is seeking a Collaboration Operations Support Analyst with expertise in Microsoft 365 to join their team. This is a fantastic chance to leverage your skills in a dynamic environment while enjoying the flexibility of hybrid working. Key Responsibilities: Provide expert support for Microsoft Office 365, including ProPlus and Online Applications. Assist in managing and administering Office 365, focusing on user provisioning, permissions, and access through the Microsoft 365 Admin centre. Troubleshoot complex installation issues and assist with SCCM, MDT, and other deployment toolsets. Collaborate with engineering peers on new initiatives, testing, validation, and problem resolution. Support the administration teams with network/server troubleshooting and system-related testing. Maintain strong communication with both technical and non-technical business users. Handle occasional on-call support responsibilities, including coverage during nights and weekends. Required Skills and Experience: Over 5 years of hands-on experience with Microsoft Office 365. Expert knowledge of Office 365 ProPlus and Online Applications, including Teams, OneDrive, SharePoint Online, and Exchange. Familiarity with Microsoft MDM tools (Intune, Azure Identity, Rights Management, and Enterprise Mobility Suite). Proficiency in Exchange 2013 and Skype for Business features, migration processes, and related concepts. Experience migrating large enterprise clients to Office 365 and troubleshooting deployment issues. Advanced technical knowledge of Active Directory and familiarity with incident, change, and problem management disciplines. Strong analytical and problem-solving skills. Excellent communication and technical writing skills using the MS Office suite (PowerPoint, Visio, Word, Excel, Project). Understanding of project management concepts such as Six Sigma, MBF, and ITIL. Desired Skills and Experience: Bachelor's degree in an IT-related field or equivalent experience. Scripting knowledge is a plus. Ability to work independently with minimal supervision. Proven experience in problem identification and resolution. If you are ready to take the next step in your career and contribute to a cutting-edge collaboration environment, we want to hear from you! Apply now to join our client's team and play a vital role in their M365 operations. Application Process: Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to your application! Join us in shaping the future of collaboration technology. Your expertise could make all the difference! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
IT Risk, Policy & Training Analyst - Leatherhead (2-3 days per week) - 35,000 per annum base + benefits The IT Risk, Policy & Training Analyst is responsible for managing IT risks, monitoring audit actions, maintaining IT policies and procedures, and supporting GDPR compliance. The role ensures effective governance and compliance across IT processes, providing a framework for the identification, mitigation, and management of risks. This position bridges technical and governance aspects, ensuring alignment with company standards and regulatory requirements, while fostering collaboration across teams to embed robust IT practices: Ensuring that all IT risk and IT audit actions are highlighted, monitored, and escalated where appropriate. Maintaining the suite of IT policies and procedures. Providing support to the Privacy Team in ensuring GDPR compliance. Main accountabilities: Assisting in managing IT Risk Register inputs and outcomes, liaising with IT SLT & Group Assurance and external auditors as appropriate. Liaising with other teams to ensure SLAs in scope are met. Identifying policy/procedure gaps and working with SMEs to create the material. Managing review process for existing IT policies and procedures, updating, or archiving as required Building strong relationships in IT & across the business to facilitate the adoption of agreed IT policies and procedures. Assisting with tracking the annual DR testing programme. Assisting the Privacy Team in ensuring DPIAs are completed where required. Required skills and experience: Some experience of working in an IT function or in an audit/governance role Knowledge of IT risk management and IT governance, risk, and compliance (GRC) would be an advantage but not essential. Understanding of cybersecurity risks and controls would be an advantage but not essential. Understanding of GDPR requirements would be an advantage but not essential. Experienced Microsoft Office user (Word, Excel and PowerPoint) Qualifications ITIL trained would be an advantage but not essential. IT risk management or cybersecurity certification would be an advantage, otherwise a desire to work towards achieving formal qualification. Skills Excellent oral and written communication skills, with high attention to detail Ability to produce high quality, detailed outputs. Good analytical skills Highly organised and able to implement and manage robust governance processes. Strong relationship building and interpersonal skills across a wide range of stakeholders. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Sep 05, 2025
Full time
IT Risk, Policy & Training Analyst - Leatherhead (2-3 days per week) - 35,000 per annum base + benefits The IT Risk, Policy & Training Analyst is responsible for managing IT risks, monitoring audit actions, maintaining IT policies and procedures, and supporting GDPR compliance. The role ensures effective governance and compliance across IT processes, providing a framework for the identification, mitigation, and management of risks. This position bridges technical and governance aspects, ensuring alignment with company standards and regulatory requirements, while fostering collaboration across teams to embed robust IT practices: Ensuring that all IT risk and IT audit actions are highlighted, monitored, and escalated where appropriate. Maintaining the suite of IT policies and procedures. Providing support to the Privacy Team in ensuring GDPR compliance. Main accountabilities: Assisting in managing IT Risk Register inputs and outcomes, liaising with IT SLT & Group Assurance and external auditors as appropriate. Liaising with other teams to ensure SLAs in scope are met. Identifying policy/procedure gaps and working with SMEs to create the material. Managing review process for existing IT policies and procedures, updating, or archiving as required Building strong relationships in IT & across the business to facilitate the adoption of agreed IT policies and procedures. Assisting with tracking the annual DR testing programme. Assisting the Privacy Team in ensuring DPIAs are completed where required. Required skills and experience: Some experience of working in an IT function or in an audit/governance role Knowledge of IT risk management and IT governance, risk, and compliance (GRC) would be an advantage but not essential. Understanding of cybersecurity risks and controls would be an advantage but not essential. Understanding of GDPR requirements would be an advantage but not essential. Experienced Microsoft Office user (Word, Excel and PowerPoint) Qualifications ITIL trained would be an advantage but not essential. IT risk management or cybersecurity certification would be an advantage, otherwise a desire to work towards achieving formal qualification. Skills Excellent oral and written communication skills, with high attention to detail Ability to produce high quality, detailed outputs. Good analytical skills Highly organised and able to implement and manage robust governance processes. Strong relationship building and interpersonal skills across a wide range of stakeholders. Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
We have a great opportunity for a Service Desk Analyst, to work on a temporary basis, to start asap, for 3 months. Based in Eastleigh. To start asap, for 3 months Service Desk Analyst Pay Rate 14.88 to 15.62 dependent on experience Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required Working fully on site Based in Eastleigh Free parking Purpose: To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation. Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value. Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained. Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met. Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate. Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals. Minimum 1yrs experience of working on a Corporate IT Helpdesk. Broad knowledge of general current IT issues. Will have a full, clean U.K. driving licence and access to a vehicle. Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care. Must be able to summarise verbal information and explain technical concepts in plain English. Must have experience or in-depth training in effective telephone use with a professional approach. Building Laptops Will have experience of working in an environment where accuracy and attention to detail are requirements of the role Proven Logical and methodical approach to work processes Experience of providing support and working collaboratively in a team environment. Experience of proactively pre-empting and resolving potential conflict situations. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Sep 05, 2025
Seasonal
We have a great opportunity for a Service Desk Analyst, to work on a temporary basis, to start asap, for 3 months. Based in Eastleigh. To start asap, for 3 months Service Desk Analyst Pay Rate 14.88 to 15.62 dependent on experience Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required Working fully on site Based in Eastleigh Free parking Purpose: To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources. Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation. Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making. Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value. Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained. Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met. Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate. Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals. Minimum 1yrs experience of working on a Corporate IT Helpdesk. Broad knowledge of general current IT issues. Will have a full, clean U.K. driving licence and access to a vehicle. Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care. Must be able to summarise verbal information and explain technical concepts in plain English. Must have experience or in-depth training in effective telephone use with a professional approach. Building Laptops Will have experience of working in an environment where accuracy and attention to detail are requirements of the role Proven Logical and methodical approach to work processes Experience of providing support and working collaboratively in a team environment. Experience of proactively pre-empting and resolving potential conflict situations. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Local Authority Children's and Adult's Social Care, Mosaic Business Analyst, Wokingham Pay rate £400 per day Contract role, Children's Mosaic Improvement Programme We are recruiting for experienced Mosaic Business Analyst working within Local Authority Children's Social Care in Wokingham. Please note - you will need BA experience within a Children's Social Care setting for this role. Location: Wokingham / Hybrid Contract Duration: 6 months Reports To: Programme Manager Role Purpose Lead requirements gathering across multiple workstreams within the Mosaic Programme Document current and future-state business processes with operational teams Facilitate workshops with practitioners and SMEs to validate system design decisions Translate business needs into functional and non-functional specifications Work closely with technical teams and external suppliers (e.g. The Access Group) to validate deliverables Support the configuration, testing, and rollout of Mosaic system changes Collaborate with data and reporting teams to ensure reporting needs are understood and met Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas Act as a key point of contact between frontline teams and technical delivery functions Provide input into training content, guidance, and go-live planning Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice model Please get in touch for more information. This is an agency post and we can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn't the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children's Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager
Sep 05, 2025
Full time
Local Authority Children's and Adult's Social Care, Mosaic Business Analyst, Wokingham Pay rate £400 per day Contract role, Children's Mosaic Improvement Programme We are recruiting for experienced Mosaic Business Analyst working within Local Authority Children's Social Care in Wokingham. Please note - you will need BA experience within a Children's Social Care setting for this role. Location: Wokingham / Hybrid Contract Duration: 6 months Reports To: Programme Manager Role Purpose Lead requirements gathering across multiple workstreams within the Mosaic Programme Document current and future-state business processes with operational teams Facilitate workshops with practitioners and SMEs to validate system design decisions Translate business needs into functional and non-functional specifications Work closely with technical teams and external suppliers (e.g. The Access Group) to validate deliverables Support the configuration, testing, and rollout of Mosaic system changes Collaborate with data and reporting teams to ensure reporting needs are understood and met Maintain RAID (Risks, Assumptions, Issues, Dependencies) artefacts for assigned areas Act as a key point of contact between frontline teams and technical delivery functions Provide input into training content, guidance, and go-live planning Ensure delivery aligns with statutory requirements, Ofsted readiness, and WBC practice model Please get in touch for more information. This is an agency post and we can offer you:- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to An easy registration process (all done online) Referral schemes and incentives Ongoing compliance managed for you Prompt and reliable payroll and lots more. Please contact Graham Leatham on or email for more information. We recruit across all areas of Qualified Social Work. If you are a Social Worker and this isn't the role for you, contact us about other roles including IRO, BIA, MASH, LAC, Children's Social Work, Adult Social Work, Service Manager, Head of Service, Team Manager and Assistant Team Manager
Job Title: HR Advisor Location : Fully remote with occasional visits to our head office in Basingstoke and Leamington Spa. We also have satellite offices across the UK. Salary: Up to £21,600 per annum, DOE plus excellent benefits Job Type: Part Time, Permanent (24 hours per week - flexible on hours/days) ICS.AI is the fastest-growing private Artificial Intelligence (AI) company in the UK, transforming how public sector organisations operate and deliver value. As a Microsoft co-sell partner, we specialise in AI transformation solutions that enable organisations to harness cutting-edge technologies. We process over 4 million transactions per year, driving efficiency, enhancing service delivery, and creating exceptional value for our customers. Due to exponential and continuing growth (we are looking at a 100% scale up), we are looking to recruit an outgoing, enthusiastic and bold HR Advisor in this pivotal role. In this exciting HR Advisor role, you will have the chance to really shape and impact our HR function. It will provide you with a challenging opportunity to develop and enhance our HR processes, implementing AI-driven solutions. Along with our Senior Leadership Team you will help to develop and deliver various programmes and proactively partner with our managers to support them with all things HR. You will be the first point of contact for all employees supporting them with HR advice and guidance on a wide range of day-to-day HR issues and taking the HR function through change as we continue to grow and develop. As our HR Advisor, you will: Provide generalist HR advisory support to all employees and Line Managers Administer and manage all HR processes including probation periods, leavers process, long service awards and absence management. Create and deliver management reports which support the People agenda. Ensure that managers remain up to date with HR employment legislation and best practice in managing their teams. Support training and development activities to include setting up and maintaining effective record keeping Work with the SLT to deliver the People plan which supports the ICS.AI growth plan. Involvement in ad hoc HR Projects About you: You'll be a high calibre individual, with high levels of personal drive and eagerness to make an impact. An analytical mind, coupled with strong interpersonal and communication skills and a positive attitude are essential. You will be happy taking a hands-on approach, tackling tasks yourself, in a very fast-paced environment. Knowledge and Experience: Given our industry, it is absolutely essential that you are a proficient user of AI. Good working knowledge of employment law in a commercial environment. Experience with managing the whole employee life cycle - from recruitment to off boarding. Experience of implementing and improving HR process and procedures. CIPD qualified (Level 3 or above), with good working knowledge of employment legislation. Ability to deal with a rapidly changing environment and act on your own initiative to improve processes and solve problems as they arise. Candidates with the relevant experience or job titles of: HR Advisor, HR Generalist, HR Officer, HR Analyst, HR Data Analyst, Human Resource Analyst, Senior HR Assistant, HR Adviser, Senior HR Advisor, Assistant HR Manager, HR Coordinator, Human Resource Advisor may also be considered for this role.
Sep 05, 2025
Full time
Job Title: HR Advisor Location : Fully remote with occasional visits to our head office in Basingstoke and Leamington Spa. We also have satellite offices across the UK. Salary: Up to £21,600 per annum, DOE plus excellent benefits Job Type: Part Time, Permanent (24 hours per week - flexible on hours/days) ICS.AI is the fastest-growing private Artificial Intelligence (AI) company in the UK, transforming how public sector organisations operate and deliver value. As a Microsoft co-sell partner, we specialise in AI transformation solutions that enable organisations to harness cutting-edge technologies. We process over 4 million transactions per year, driving efficiency, enhancing service delivery, and creating exceptional value for our customers. Due to exponential and continuing growth (we are looking at a 100% scale up), we are looking to recruit an outgoing, enthusiastic and bold HR Advisor in this pivotal role. In this exciting HR Advisor role, you will have the chance to really shape and impact our HR function. It will provide you with a challenging opportunity to develop and enhance our HR processes, implementing AI-driven solutions. Along with our Senior Leadership Team you will help to develop and deliver various programmes and proactively partner with our managers to support them with all things HR. You will be the first point of contact for all employees supporting them with HR advice and guidance on a wide range of day-to-day HR issues and taking the HR function through change as we continue to grow and develop. As our HR Advisor, you will: Provide generalist HR advisory support to all employees and Line Managers Administer and manage all HR processes including probation periods, leavers process, long service awards and absence management. Create and deliver management reports which support the People agenda. Ensure that managers remain up to date with HR employment legislation and best practice in managing their teams. Support training and development activities to include setting up and maintaining effective record keeping Work with the SLT to deliver the People plan which supports the ICS.AI growth plan. Involvement in ad hoc HR Projects About you: You'll be a high calibre individual, with high levels of personal drive and eagerness to make an impact. An analytical mind, coupled with strong interpersonal and communication skills and a positive attitude are essential. You will be happy taking a hands-on approach, tackling tasks yourself, in a very fast-paced environment. Knowledge and Experience: Given our industry, it is absolutely essential that you are a proficient user of AI. Good working knowledge of employment law in a commercial environment. Experience with managing the whole employee life cycle - from recruitment to off boarding. Experience of implementing and improving HR process and procedures. CIPD qualified (Level 3 or above), with good working knowledge of employment legislation. Ability to deal with a rapidly changing environment and act on your own initiative to improve processes and solve problems as they arise. Candidates with the relevant experience or job titles of: HR Advisor, HR Generalist, HR Officer, HR Analyst, HR Data Analyst, Human Resource Analyst, Senior HR Assistant, HR Adviser, Senior HR Advisor, Assistant HR Manager, HR Coordinator, Human Resource Advisor may also be considered for this role.
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Sep 05, 2025
Full time
Job Title: IT Service Desk Engineer Location: Seaford, BN25 1LS Salary: 24,000 - 29,000 per year based on experience Job Type: Full time, Permanent We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it! As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis. To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you to apply for this position. Please note, this is an office-based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the directors descension. Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role. Primary Responsibilities: Responding to IT support requests that have been logged in our helpdesk system. This will involve returning calls to customers and engaging with them directly, responding to the helpdesk ticket, and utilising remote support if necessary. It is crucial that we interact with customers in a professional manner and comply with our Service Level Agreements (SLAs). Setup of new users in Active Directory, Entra and 365 VOIP phone setup and configuration (training to be provided) Document and log all inquiries in the helpdesk system, ensuring each ticket is updated and prioritised accordingly. Resolve first and second-line tickets, escalating cases to senior engineers as necessary. Maintain adherence to our high service standards and quality benchmarks. Demonstrate exemplary communication and time-management skills. Operate both independently and collaboratively within a team setting. Provide training and mentoring to staff members and clients when needed. Perform device setup, repair, and upgrade tasks in our workshop. Conduct routine system inspections, implement updates, and apply patches as required. Review backup logs vigilantly; address any failures proactively. Assist with larger projects when required. Work alongside and report directly to the Service Desk Manager These responsibilities collectively ensure that our operations run smoothly while delivering outstanding service to our clients. What we are after: Minimum of 2 years' and recent experience in IT support roles A logical thinker who is driven, works well in a team and wants to excel in an IT support based role. Microsoft Windows Servers (including Active Directory, Group Policies, DHCP, DNS etc.) Windows and Mac operating systems Microsoft 365 Services including Exchange Online, SharePoint, Teams and OneDrive Microsoft Azure/Entra Virtualisation technologies VOIP experience A great communicator and client liaison Relevant certificates or qualifications as well as experience working in a MSP environment would be desirable. Due to the nature of our clients, we will require a clear DBS check of the successful application before employment starts. Benefits: Pension scheme Death in service 1000 minimum increase each year Regular pay reviews Celebrate their birthday by having the day off on us Water and soft drinks provided "on tap" 6 hours of free phone counselling, per month, if ever needed through our well-being provider Yearly eye tests Smart casual dress and branded polo shirts provided Free Parking Company Events Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; IT Helpdesk Engineer, Support Consultant, IT Support Service Desk, IT Service Desk Consultant, IT Support, Helpdesk Support, Support Engineer, Senior Support Technician, Helpdesk Analyst, IT Support Analyst, IT Service Engineer, IT Service Desk Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support, IT Service Desk Technician, 2nd Line Support Engineer, 2nd Line Support Technician may also be considered for this role.
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Atherstone , we have a team of around 550 colleagues. We produce sandwiches, wraps, rolls, bircher pots and toasties for some of the biggest retailers in the UK including Aldi, Shell, Costa & Cafe Nero. What You'll Be Doing To support the delivery of the site complaints and microbiological systems and to deliver the required information and reports in relation to them Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets Is an experienced problem solver with proficient decision-making skills Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly Knowledge and experience of statistical process control techniques Demonstrates high-level written and verbal communication skills Experience in chilled food manufacturing would be an advantage but is not essential If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parenthood benefits Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Sep 04, 2025
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better. We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of 1.8bn. Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties. At Greencore we actively encourage our colleagues to apply for our vacancies, whether as a lateral move to broaden experience or the next step up to progress your career and development. We also welcome applications from external candidates who are eager to grow their career with us. Here at Atherstone , we have a team of around 550 colleagues. We produce sandwiches, wraps, rolls, bircher pots and toasties for some of the biggest retailers in the UK including Aldi, Shell, Costa & Cafe Nero. What You'll Be Doing To support the delivery of the site complaints and microbiological systems and to deliver the required information and reports in relation to them Collate and report on compliance with the complaints and microbiological systems to ensure that these manufacturing unit processes are always audit ready Troubleshoot the data capture system performance on a day-today basis and write/introduce new procedures as required to ensure that there is no break in data records and data integrity is always maintained Allocate each customer complaint to the appropriate person for action and track its progress through the process to ensure that complaints are dealt with in a timely manner and in accordance with the procedures Collate, analyse and present technical reports or answers to ad hoc questions to provide internal and external stakeholders with the appropriate level and frequency of information required to deliver their objectives Actively manage the technical databases, both day to day and ongoing developments, to ensure data accuracy, ability to deliver reporting requirements and forward planning to update in line with operational or technical requirements Update all raw material information systems to ensure that the latest information is available to anyone who interrogates the system Attend established business networks across the Business Team, internal forums and customer meetings to share the requested results and analysis Maintain Greencore and customer central key performance indicators to ensure that reporting requirements are compliant with the appropriate protocols and support in the preparation for and the delivery of such information during technical audits What we're looking for We're proud to be recognised in the Gender Equity Measure Top 100 for our commitment to gender equality. Ideally educated to degree level with a capability in Information Technology and specialist knowledge of databases and data analysis techniques and competent with large and complex data sets Is an experienced problem solver with proficient decision-making skills Experienced with an advanced knowledge of Excel, Word, Outlook, PowerPoint and ability to learn new systems quickly Knowledge and experience of statistical process control techniques Demonstrates high-level written and verbal communication skills Experience in chilled food manufacturing would be an advantage but is not essential If this sounds like you, join us and grow with Greencore, and be a part of driving our future success. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parenthood benefits Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Job title: TPRM Business Analyst - Strategic Tooling Location: London/Hybrid Duration: 6 months initially Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: You will be required as part of a project to replace the strategic tool used for the support of Third Party Risk Management (TPRM) with a new external tool. Responsibilities: Responsible for engaging with stakeholders to document and agree requirements and design, in line with the tool functionality Identify and document the processes, system changes and timescales required to introduce changes and ensure the correct governance of the changed process Support for the integration of the new tool, including creating and reviewing test scripts and support UAT Document End User Training guides and internal third party management operating procedures and conduct user training BAs are expected to present at SteerCos, translating complex data eg regulation, process flows or technical detail clearly and logically, explaining any implications or risks so that senior management can make effective decisions based on the BA's input. Work closely with the SME/s to appraise senior stakeholders (likely to include MD and above stakeholders) of the potential impact of change on the service, function or system/s highlighting the options, impact and potential links between required changes on the existing infrastructure so that well informed decisions can be made Requirements: Prior experience of deploying Third Party Risk Management tools Educated to degree level and professional BA qualifications desirable Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal) Knowledge of back-office business processes and products Knowledge and experience of financial services, markets and banking activities and the surrounding regulatory framework. Prior experience of successfully delivering projects within financial services Experience of regulatory change impacting banking systems, processes, and procedures. Experience of participating in deadline driven and/or systems project teams. Proven ability to work collaboratively to gain agreement and resolve conflict Able to produce gap analysis/requirements, workflows and high-quality business requirement documents covering current and future state proposals. Expertise in banking products, prior experience of providing regulatory analysis and business requirements documentation Expertise in interpreting regulatory requirements is helpful Proven ability to analyse current and future regulatory or business requirements and translate them into practical implications for specific processes and systems. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Sep 04, 2025
Contractor
Job title: TPRM Business Analyst - Strategic Tooling Location: London/Hybrid Duration: 6 months initially Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. The role: You will be required as part of a project to replace the strategic tool used for the support of Third Party Risk Management (TPRM) with a new external tool. Responsibilities: Responsible for engaging with stakeholders to document and agree requirements and design, in line with the tool functionality Identify and document the processes, system changes and timescales required to introduce changes and ensure the correct governance of the changed process Support for the integration of the new tool, including creating and reviewing test scripts and support UAT Document End User Training guides and internal third party management operating procedures and conduct user training BAs are expected to present at SteerCos, translating complex data eg regulation, process flows or technical detail clearly and logically, explaining any implications or risks so that senior management can make effective decisions based on the BA's input. Work closely with the SME/s to appraise senior stakeholders (likely to include MD and above stakeholders) of the potential impact of change on the service, function or system/s highlighting the options, impact and potential links between required changes on the existing infrastructure so that well informed decisions can be made Requirements: Prior experience of deploying Third Party Risk Management tools Educated to degree level and professional BA qualifications desirable Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal) Knowledge of back-office business processes and products Knowledge and experience of financial services, markets and banking activities and the surrounding regulatory framework. Prior experience of successfully delivering projects within financial services Experience of regulatory change impacting banking systems, processes, and procedures. Experience of participating in deadline driven and/or systems project teams. Proven ability to work collaboratively to gain agreement and resolve conflict Able to produce gap analysis/requirements, workflows and high-quality business requirement documents covering current and future state proposals. Expertise in banking products, prior experience of providing regulatory analysis and business requirements documentation Expertise in interpreting regulatory requirements is helpful Proven ability to analyse current and future regulatory or business requirements and translate them into practical implications for specific processes and systems. Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Mobilus Limited
Chalfont St. Peter, Buckinghamshire
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
Sep 04, 2025
Full time
We are currently working in partnership with a reputable and growing software company, who are a global leader in Clinical Intelligence solutions. With over 25 years of success, they have supported healthcare teams around the world with their clinical reporting and audits, transforming how data is used to improve patient outcomes. They are seeking an Application Support Analyst to join their highly skilled and committed support team, to provide enterprise-level assistance. In this highly rewarding role, the Technical Support Analyst will be the first point of contact for healthcare professionals, solving interesting and challenging issues and identifying the necessary activity required to complete each client s implementation, ensuring that products are used within their full capabilities. Key responsibilities: Take incoming support calls from customers and provide assistance as required. Monitor incoming support tickets and ensure response within the agreed SLAs. Analyse customer issues, diagnose and resolve where possible. Escalate the issue for assistance from the development team if required. Maintain and track and close support issues on Jira. Install and customise applications for new customers. Run training sessions for new users. Test bug fixes released by the development team before delivery to the customer. The successful candidate will hold a technical degree, along with strong enterprise application support experience and experience with SQL, Windows, databases and remote access tools. They will have previously worked in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. They must be clear and confident communicators, with excellent analytical and problems solving skills. Candidates with desktop support experience only will not work, as well as software developers - this role requires application or software support experience. Please Note: Candidates must live within a 45-minute commute of Gerrards Cross, our client is not considering relocators at this time. The role is office based in a remote location, so candidates MUST be licensed drivers with a car. Parking is available. This is a fantastic opportunity to join a friendly, collaborative and open-minded team, who are happy to share their knowledge with you and help you to grow. The role comes with excellent career development opportunities and a chance to contribute to solving real-world problems and make a difference.
Purpose of Role To develop Product Writer schemes for Commercial insurance products enabling customer and business value to be realised. The role holder will for the development life cycle, including internal systems, software house changes, scheduled releases, new products, product changes, bugs and incidents. Key Accountabilities Work in a squad alongside Pricing and Underwriting analysts, Test Engineers, fellow Product Writers and the Product Owner. Develop relationships with internal and external stakeholders. Construct, review, perform technical analysis and provide feedback on User Stories during Story Refinement. Contribute to planning, managing and resolving conflicts with other development activities throughout the life of the project/change to ensure delivery against business priorities. Design and code Polaris ProductWriter logic to integrate products with third party proprietary systems, ensuring efficient use of coding in order to minimise quote response times. Design and code Polaris ProductWriter logic to deliver rating, footprint and point of sale documentation requirements for packaged and Commercial Vehicle product lines. Design, implement and manage the process for cyclical production releases for internal and external production systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. Initiate and lead internal review with key stakeholders (eg Underwriting/Pricing/IT/Exec) regarding mandatory industry level changes, implement a timeline for resolution and manage responses. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent in Polaris Product Writer, working knowledge of development methodologies, experience in analysing insurance products, understanding underwriting rules and complex pricing algorithms to a level where underlying requirements can be developed or configured to deliver the required solution. PEF: Achieve Excellence level 3, Influencing Level 2, Collaborating for Success Level 2, Understanding Issues Level 2 Hybrid role in London - 2/3 days onsite.
Sep 02, 2025
Contractor
Purpose of Role To develop Product Writer schemes for Commercial insurance products enabling customer and business value to be realised. The role holder will for the development life cycle, including internal systems, software house changes, scheduled releases, new products, product changes, bugs and incidents. Key Accountabilities Work in a squad alongside Pricing and Underwriting analysts, Test Engineers, fellow Product Writers and the Product Owner. Develop relationships with internal and external stakeholders. Construct, review, perform technical analysis and provide feedback on User Stories during Story Refinement. Contribute to planning, managing and resolving conflicts with other development activities throughout the life of the project/change to ensure delivery against business priorities. Design and code Polaris ProductWriter logic to integrate products with third party proprietary systems, ensuring efficient use of coding in order to minimise quote response times. Design and code Polaris ProductWriter logic to deliver rating, footprint and point of sale documentation requirements for packaged and Commercial Vehicle product lines. Design, implement and manage the process for cyclical production releases for internal and external production systems. Lead requirements gathering and solution design for new functionality with third party providers, integrators and aggregators. Support for Test teams, project warranty and incident management processes. Review all faults identified, to a level where the underlying issue is understood, recorded and resolution is managed through to completion. Initiate and lead internal review with key stakeholders (eg Underwriting/Pricing/IT/Exec) regarding mandatory industry level changes, implement a timeline for resolution and manage responses. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the company risk framework. Key Competencies/level Business: Project Management Level 1, working knowledge of general insurance products, particularly commercial lines Technical: Competent working knowledge of the host policy administration systems and/or competent in Polaris Product Writer, working knowledge of development methodologies, experience in analysing insurance products, understanding underwriting rules and complex pricing algorithms to a level where underlying requirements can be developed or configured to deliver the required solution. PEF: Achieve Excellence level 3, Influencing Level 2, Collaborating for Success Level 2, Understanding Issues Level 2 Hybrid role in London - 2/3 days onsite.
SC Cleared Head Of User Support / 6 months / Outside IR35 / 3 Days a week onsite (South London) I'm on the lookout for an SC Cleared Head of User Support to join a consultancy client delivering into the Public Sector. This role would suit someone who has a background in managing user support teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams Service Management experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to (url removed) ASAP! SC Cleared Sharepoint Business Analyst/ Outside IR35/ Fully remote/ 6 Month Contract
Sep 02, 2025
Contractor
SC Cleared Head Of User Support / 6 months / Outside IR35 / 3 Days a week onsite (South London) I'm on the lookout for an SC Cleared Head of User Support to join a consultancy client delivering into the Public Sector. This role would suit someone who has a background in managing user support teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams Service Management experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to (url removed) ASAP! SC Cleared Sharepoint Business Analyst/ Outside IR35/ Fully remote/ 6 Month Contract
Job Title: Network Analyst Location: Remote (with occasional Cannock office meeting) Hours: 40 hours per week Pay: 450.00 per Day Network Analyst - What you'll be doing: We are looking for a Network Analyst to join and help our dynamic team through a pending Fortinet SDWAN migration As a Network Analyst, you will play a crucial role in supporting this project,communicating with 3rd party suppliers, site technicians, migrating sites andtracking problems through to resolution. The Network Analyst will report directly to the Technical Communications Manager and will play a pivotal role in supporting this project. What we're looking for: Essential: Experience with network protocols such as TCP/IP, DNS, DHCP, and HTTP, with a sound understanding of network principles and best practices. Knowledge of network monitoring tools e.g. SolarWinds and techniques, with the ability to work independently and collaboratively within a team environment. Excellent problem-solving and analytical skills. Certificates could be : CCNA, CCNP, CCSA, FCA, FCP (Fortinet essential) Appropriate level of technical experience working with network and voice/UCaaS and VPN services and technologies. Experience of managing and delivering services using the latest industry technologies, essential Fortinet SDWAN skills, Cisco LAN, Checkpoint firewalls, Meraki Wireless networks, AWS Cloud based services - its network service configuration and such functionality. Desirable: Driving licence - would be beneficial, although virtually all work remotely executed, working from home / office.
Sep 02, 2025
Contractor
Job Title: Network Analyst Location: Remote (with occasional Cannock office meeting) Hours: 40 hours per week Pay: 450.00 per Day Network Analyst - What you'll be doing: We are looking for a Network Analyst to join and help our dynamic team through a pending Fortinet SDWAN migration As a Network Analyst, you will play a crucial role in supporting this project,communicating with 3rd party suppliers, site technicians, migrating sites andtracking problems through to resolution. The Network Analyst will report directly to the Technical Communications Manager and will play a pivotal role in supporting this project. What we're looking for: Essential: Experience with network protocols such as TCP/IP, DNS, DHCP, and HTTP, with a sound understanding of network principles and best practices. Knowledge of network monitoring tools e.g. SolarWinds and techniques, with the ability to work independently and collaboratively within a team environment. Excellent problem-solving and analytical skills. Certificates could be : CCNA, CCNP, CCSA, FCA, FCP (Fortinet essential) Appropriate level of technical experience working with network and voice/UCaaS and VPN services and technologies. Experience of managing and delivering services using the latest industry technologies, essential Fortinet SDWAN skills, Cisco LAN, Checkpoint firewalls, Meraki Wireless networks, AWS Cloud based services - its network service configuration and such functionality. Desirable: Driving licence - would be beneficial, although virtually all work remotely executed, working from home / office.
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request . Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Sep 02, 2025
Full time
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary Negotiable, DoE, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request . Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Cyber Security Analyst Ashby-de-la-Zouch - Hybrid Up to £40,000 VIQU have partnered with a dynamic organisation that are looking for a Cyber Security Analyst to join their growing IT team. This is a pivotal role in strengthening the organisation s cyber defences and risk management framework, ensuring systems, networks, and applications are secure against evolving threats. Key Responsibilities of the Cyber Security Analyst: Support the design, implementation, and management of cyber security technologies across the business Monitor and respond to security incidents, alerts, and helpdesk requests, maintaining robust threat detection Conduct vulnerability assessments, penetration testing, and phishing simulations to identify and mitigate risks Collaborate closely with IT teams to embed security best practices into system management and project delivery Stay up to date with emerging cyber threats and recommend improvements to strengthen the organisation s security posture Promote cyber awareness across colleagues, ensuring everyone understands their role in protecting systems and data Experience Required of the Cyber Security Analyst: Demonstrable experience in cyber security or information security, with knowledge of standards such as Cyber Essentials or ISO 27001 Familiarity with endpoint protection, network security, application security, and vendor risk management Experience with CrowdStrike or similar security platforms is advantageous Proactive approach to learning and implementing security best practices Excellent communication skills, capable of liaising with colleagues at all levels Ability to work in a hybrid environment, with occasional travel to company sites Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment Cyber Security Analyst Ashby-de-la-Zouch - Hybrid Up to £40,000
Sep 02, 2025
Full time
Cyber Security Analyst Ashby-de-la-Zouch - Hybrid Up to £40,000 VIQU have partnered with a dynamic organisation that are looking for a Cyber Security Analyst to join their growing IT team. This is a pivotal role in strengthening the organisation s cyber defences and risk management framework, ensuring systems, networks, and applications are secure against evolving threats. Key Responsibilities of the Cyber Security Analyst: Support the design, implementation, and management of cyber security technologies across the business Monitor and respond to security incidents, alerts, and helpdesk requests, maintaining robust threat detection Conduct vulnerability assessments, penetration testing, and phishing simulations to identify and mitigate risks Collaborate closely with IT teams to embed security best practices into system management and project delivery Stay up to date with emerging cyber threats and recommend improvements to strengthen the organisation s security posture Promote cyber awareness across colleagues, ensuring everyone understands their role in protecting systems and data Experience Required of the Cyber Security Analyst: Demonstrable experience in cyber security or information security, with knowledge of standards such as Cyber Essentials or ISO 27001 Familiarity with endpoint protection, network security, application security, and vendor risk management Experience with CrowdStrike or similar security platforms is advantageous Proactive approach to learning and implementing security best practices Excellent communication skills, capable of liaising with colleagues at all levels Ability to work in a hybrid environment, with occasional travel to company sites Apply now to speak with VIQU IT in confidence. Or reach out to Katie Dark via the VIQU IT website. Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment Cyber Security Analyst Ashby-de-la-Zouch - Hybrid Up to £40,000
This rapidly expanding UK financial services company require a Data Analyst / BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python / Power BI) to aid strategic decision making and increase ROI Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst / BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python / Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid / remote working environment - 1-2 days per quarter onsite in Nottingham Key Responsibilities: Analyse and interpret data from multiple sources (Digital / 3rd Parties / Customer) to improve performance, budget efficiency, and ROI. Track key customer KPIs and support acquisition and retention strategies through A/B testing and data insights. Conduct statistical analysis to identify trends, patterns, and outliers that inform strategic decisions. Present complex data in clear, actionable formats for various stakeholders. Build and maintain dashboards and reports using Excel, Power BI, Tableau, or similar tools. Manage relationships with external lead generation partners. Collaborate with cross-functional teams to deliver data-driven solutions. Profile Degree in relevant subject (Data Science, Statistics, Economics or similar degree) (Essential) 3+ years' experience in the Financial Services Industry (Essential) Proficiency in Excel (Essential) Proficiency in Python, SQL or other programming languages (Essential) Ability to communicate technical insights to non-technical audiences effectively (Essential) Detail-oriented and process-driven with a focus on continuous improvement (Essential) Comfortable working in a fast-paced, evolving environment (Essential) Statistical Methods Knowledge (Desirable) Experience using Salesforce and data visualisation tools (Desirable) Job Offer Competitive salary range of 35,000 to 45 000 per annum. Permanent position with opportunities for growth within the company. Pension scheme to support your long-term financial well-being. Opportunity to work fully remote or onsite in Nottingham Collaborative work environment focused on innovation and data-driven success. If you are a data enthusiast looking to make an impact in the financial services industry, apply now to join this exciting journey!
Sep 02, 2025
Full time
This rapidly expanding UK financial services company require a Data Analyst / BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python / Power BI) to aid strategic decision making and increase ROI Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst / BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python / Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid / remote working environment - 1-2 days per quarter onsite in Nottingham Key Responsibilities: Analyse and interpret data from multiple sources (Digital / 3rd Parties / Customer) to improve performance, budget efficiency, and ROI. Track key customer KPIs and support acquisition and retention strategies through A/B testing and data insights. Conduct statistical analysis to identify trends, patterns, and outliers that inform strategic decisions. Present complex data in clear, actionable formats for various stakeholders. Build and maintain dashboards and reports using Excel, Power BI, Tableau, or similar tools. Manage relationships with external lead generation partners. Collaborate with cross-functional teams to deliver data-driven solutions. Profile Degree in relevant subject (Data Science, Statistics, Economics or similar degree) (Essential) 3+ years' experience in the Financial Services Industry (Essential) Proficiency in Excel (Essential) Proficiency in Python, SQL or other programming languages (Essential) Ability to communicate technical insights to non-technical audiences effectively (Essential) Detail-oriented and process-driven with a focus on continuous improvement (Essential) Comfortable working in a fast-paced, evolving environment (Essential) Statistical Methods Knowledge (Desirable) Experience using Salesforce and data visualisation tools (Desirable) Job Offer Competitive salary range of 35,000 to 45 000 per annum. Permanent position with opportunities for growth within the company. Pension scheme to support your long-term financial well-being. Opportunity to work fully remote or onsite in Nottingham Collaborative work environment focused on innovation and data-driven success. If you are a data enthusiast looking to make an impact in the financial services industry, apply now to join this exciting journey!
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Sep 02, 2025
Full time
Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll be the first point of contact for our clients, resolving incidents, answering queries, and ensuring a high-quality support experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and professional responses. Serve as a liaison between clients and internal development teams for escalated product issues, enhancements, and bug fixes. Log, track, and follow up on incidents through to completion. Collaborate with the Account Management Team and other departments to improve processes and client communication. Test software prior to end-user deployment. Create and maintain knowledge base and training materials. About you: Efficient - Deliver high-quality work with minimal wasted effort. Proactive - Take initiative, solve problems independently, and bring new ideas. Adaptable - Manage interruptions, changing priorities, and multiple tasks professionally. Organised - Plan, schedule, and focus on priorities. Analytical - Draw clear insights from data and information. Persistent - Stay committed until resolution is achieved. Team-Oriented - Collaborate effectively with colleagues. Professional - Represent the business knowledgeably at all times. Essential Requirements: Understanding of basic IT support concepts, gained through prior work experience, formal training, or completion of a relevant IT course. Excellent written and verbal communication skills. Strong customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and resolve issues Manipulating client data using T-SQL Additional Opportunities: Progression pathways into 2nd line support. Support and administer hosted production environments. Perform software installations of Watermark software. Gain experience with data imports and conversions. Assist with internal server maintenance and upkeep. Benefits: Work with a strong global brand in a growing company. Competitive salary. Full training and ongoing professional development. Clear career progression opportunities. Regular staff social events. If you feel you could be an asset to our team then please click the APPLY button to send your CV and cover letter. Candidates with experience of: Helpdesk Engineer, Service Desk Technician, Infrastructure Engineer, 2nd Line Support Engineer, ICT Systems Engineer, IT Technician, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support may also be considered for this role.
Job Title: Network Analyst Location: Remote (with occasional Cannock office meeting) Hours: 40 hours per week Pay: £ 450.00 per Day Network Analyst - What you'll be doing: We are looking for a Network Analyst to join and help our dynamic team through a pending Fortinet SDWAN migration As a Network Analyst, you will play a crucial role in supporting this project,communicating with 3rd party suppliers, site technicians, migrating sites andtracking problems through to resolution. The Network Analyst will report directly to the Technical Communications Manager and will play a pivotal role in supporting this project. What we're looking for: Essential: Experience with network protocols such as TCP/IP, DNS, DHCP, and HTTP, with a sound understanding of network principles and best practices. Knowledge of network monitoring tools e.g. SolarWinds and techniques, with the ability to work independently and collaboratively within a team environment. Excellent problem-solving and analytical skills. Certificates could be : CCNA, CCNP, CCSA, FCA, FCP (Fortinet essential) Appropriate level of technical experience working with network and voice/UCaaS and VPN services and technologies. Experience of managing and delivering services using the latest industry technologies, essential Fortinet SDWAN skills, Cisco LAN, Checkpoint firewalls, Meraki Wireless networks, AWS Cloud based services - its network service configuration and such functionality. Desirable: Driving licence - would be beneficial, although virtually all work remotely executed, working from home / office.
Sep 02, 2025
Full time
Job Title: Network Analyst Location: Remote (with occasional Cannock office meeting) Hours: 40 hours per week Pay: £ 450.00 per Day Network Analyst - What you'll be doing: We are looking for a Network Analyst to join and help our dynamic team through a pending Fortinet SDWAN migration As a Network Analyst, you will play a crucial role in supporting this project,communicating with 3rd party suppliers, site technicians, migrating sites andtracking problems through to resolution. The Network Analyst will report directly to the Technical Communications Manager and will play a pivotal role in supporting this project. What we're looking for: Essential: Experience with network protocols such as TCP/IP, DNS, DHCP, and HTTP, with a sound understanding of network principles and best practices. Knowledge of network monitoring tools e.g. SolarWinds and techniques, with the ability to work independently and collaboratively within a team environment. Excellent problem-solving and analytical skills. Certificates could be : CCNA, CCNP, CCSA, FCA, FCP (Fortinet essential) Appropriate level of technical experience working with network and voice/UCaaS and VPN services and technologies. Experience of managing and delivering services using the latest industry technologies, essential Fortinet SDWAN skills, Cisco LAN, Checkpoint firewalls, Meraki Wireless networks, AWS Cloud based services - its network service configuration and such functionality. Desirable: Driving licence - would be beneficial, although virtually all work remotely executed, working from home / office.
