2 jobs found

Supporter Care Executive Location: Home-based, with travel to Birmingham for monthly meetings, and occasional travel across our network for events Contract: Contract, 37 hours per week Pay rate: £15.74 per hour, PAYE About the role At Canal & River Trust, we care for 2,000 miles of canals and rivers, helping nature thrive, keeping history alive, and providing places for people to enjoy. None of this would be possible without the generosity of our supporters. We're looking for an enthusiastic and motivated Supporter Care Executive to join our Fundraising Operations Team. Reporting to the Supporter Care Manager, you'll be at the heart of delivering an outstanding experience for our 32,000+ Friends and wider donor community. From ensuring every new supporter receives a warm welcome to creating engaging, tailored journeys, you'll play a vital role in strengthening supporter loyalty and inspiring long-term giving. This is an exciting opportunity to shape how thousands of people connect with our work and see the difference they make. What you'll be doing Delivering exceptional supporter care through phone, email, post, and in-person channels. Designing and delivering exceptional supporter journeys - from the first welcome and thank you to ongoing stewardship - through tailored communications such as newsletters, thank you packs and engaging digital content, created in collaboration with fundraising and marketing colleagues. Working with internal and external stakeholders to oversee the production of our flagship supporter magazine, Waterfront, producing inspiring articles that showcase the importance of supporter donations. Working with partners such as THINK and About Loyalty to analyse data and supporter feedback, identifying improvements and strengthening retention. Ensuring compliance with fundraising regulations and legislation, including GDPR and the Fundraising Code of Practice, across all processes. Reporting on key KPIs, including cases, complaints, retention, cancellations, and campaign performance, using insights to drive improvements. Providing guidance to the Supporter Care Assistant, supporting quality control and cover where needed. Acting as a champion for fundraising standards and regulatory compliance across the directorate. About you You'll bring experience in a charity or similar organisation, excellent communication and copywriting skills, and confidence in analysing data to improve supporter experiences. Organised and collaborative, you'll thrive on building strong relationships, championing best practice, and ensuring every supporter feels genuinely valued. What we offer In return, you'll join a supportive, dedicated team, with flexible home-based working and the chance to play a central role in helping nature, heritage, and communities flourish by water. Please note that this role requires regular travel to our Birmingham hub for monthly meetings, as well as occasional travel across our network for regional events throughout the year. Supporter Care Executive

Location: Beaumaris Contract type: Permanent Hours: 40 hours per week to include evenings and weekends.Flexible hours- shift pattern between 7am and 11pm. Salary: £32,000 plus potential to earn bonus up of £7,800 Company Overview: We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 247 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.Reporting to the Retail Operations Manager the Store Manager will be driving growth within the company owned store. This key role requires an experienced individual who can effectively engage with colleagues and customers, collaborate closely with the Area Manager to align operational strategies with company objectives and foster a positive and empowering work environment that reflects the company's values. Key Responsibilities: Team Leadership: • Recruit, train, and develop a high-performing team dedicated to delivering exceptional customer service.• Foster a positive and collaborative work environment, encouraging teamwork and a strong sense of community within the store.• Celebrate colleague successes. Operational Excellence: • Ensure smooth day-to-day operations, including inventory management, merchandising, and stock control.• Implement and uphold visual merchandising standards to enhance the overall shopping experience. Customer Engagement: • Build and maintain strong relationships with customers, understanding their needs and preferences.• Implement customer service strategies to enhance satisfaction and loyalty. Sales and Performance: • Set and achieve sales targets, actively driving initiatives to increase revenue and profitability.• Analyse sales reports and trends to identify opportunities for improvement. Community Involvement: • Actively participate in local community events and initiatives to strengthen the store's ties with the community.• Seek out partnerships and collaborations that contribute to the overall well-being of Beaumaris. Financial Management: • Manage budgets, expenses, and financial reporting to ensure the store operates within established financial parameters. Store Manager Skills Required: • Proven experience in retail management, with a track record of success in achieving sales targets.• Strong leadership and interpersonal skills, with the ability to motivate and develop a diverse team.• Excellent communication skills and the ability to build positive relationships with customers and the local community.• Knowledge of retail operations, including inventory management and merchandising.• Ability to analyse data and make informed decisions to drive business performance.• A passion for community engagement and a commitment to making a positive impact in Beaumaris. What's in it for you? • Salary of up to £32,000 and bonus potential • Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements• Cycle to work scheme• Develop your skills and capability in a highly supportive and multi-diverse culture• Outstanding Training & Development opportunities• Gain hands-on experience in a high volume, fast paced environment• Enhanced Maternity & Paternity pay packages • Flexible working hours opportunity Excellent additional benefits package including: • Early access to your pay through 'EarlyPay'• 24/7 access to your payslips via HR/Payroll portal• 12.5% Staff discount on fresh items & 10% Staff Discount on ambient products in our SPAR stores (ex. Alcohol & Cigarettes)• Wellbeing support - access to emotional support, counselling, legal and financial advice• Company Pension Scheme• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme• NEST pension scheme• Extra Holiday - Purchase Scheme• Long Service Awards If you are a results-driven and community-oriented individual with a passion for retail, we invite you to apply for the position Store Manager. Join us in making a difference in the Bromsgrove community through exceptional service and a commitment to excellence. UK driving licence preferred as travel to other store etc.Must be willing to undergo Post Office financial vettingInclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.You may have experience in roles such as Retail Manager, Store Supervisor, Convenience Store Manager, Branch Manager, Retail Operations Manager, Store Operations Manager, Supermarket Manager, Customer Service Manager, Retail Sales Manager, Retail Coordinator, Store Director, General Manager (Retail), Shift Manager, Retail Team Leader, Store Merchandising Manager, Shop Manager, etc.REF-