How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer Location: Acorn Park School, Norwich, NR16 2HU Salary: £25,089.04 per annum Hours: 37.5 hours per week; Monday to Friday Contract: Permanent, Term Time only About the role As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues. Qualifications: GCSE Maths and English at C/5 or above. Responsibilities: Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents. To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day. Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved. Hold weekly virtual drop-in sessions via Teams. To provide practical advice and information about Autism and family support advice to parents in order for them to support their pupil. Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc. About us Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways - Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil's homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Sep 06, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer Location: Acorn Park School, Norwich, NR16 2HU Salary: £25,089.04 per annum Hours: 37.5 hours per week; Monday to Friday Contract: Permanent, Term Time only About the role As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues. Qualifications: GCSE Maths and English at C/5 or above. Responsibilities: Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents. To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day. Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved. Hold weekly virtual drop-in sessions via Teams. To provide practical advice and information about Autism and family support advice to parents in order for them to support their pupil. Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc. About us Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways - Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil's homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer Location: Acorn Park School, Norwich, NR16 2HU Salary: £25,089.04 per annum Hours: 37.5 hours per week; Monday to Friday Contract: Permanent, Term Time only About the role As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues. Qualifications: GCSE Maths and English at C/5 or above. Responsibilities: Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents. To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day. Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved. Hold weekly virtual drop-in sessions via Teams. To provide practical advice and information about Autism and family support advice to parents in order for them to support their pupil. Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc. About us Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways - Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil's homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Sep 06, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer Location: Acorn Park School, Norwich, NR16 2HU Salary: £25,089.04 per annum Hours: 37.5 hours per week; Monday to Friday Contract: Permanent, Term Time only About the role As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues. Qualifications: GCSE Maths and English at C/5 or above. Responsibilities: Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents. To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day. Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved. Hold weekly virtual drop-in sessions via Teams. To provide practical advice and information about Autism and family support advice to parents in order for them to support their pupil. Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc. About us Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways - Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil's homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer Location: Acorn Park School, Norwich, NR16 2HU Salary: £25,089.04 per annum Hours: 37.5 hours per week; Monday to Friday Contract: Permanent, Term Time only About the role As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues. Qualifications: GCSE Maths and English at C/5 or above. Responsibilities: Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents. To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day. Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved. Hold weekly virtual drop-in sessions via Teams. To provide practical advice and information about Autism and family support advice to parents in order for them to support their pupil. Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc. About us Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways - Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil's homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Sep 06, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer Location: Acorn Park School, Norwich, NR16 2HU Salary: £25,089.04 per annum Hours: 37.5 hours per week; Monday to Friday Contract: Permanent, Term Time only About the role As a Family Liaison Officer, you will provide a range of support to our students and their families. You will work directly with parents in a non-judgmental way, empowering them and their families to get the most out of the educational opportunities Acorn Park School provides. You will have the ability to offer calm, appropriate and supportive advice to ensure the highest level of support for our pupils and families in line with the expectations and ethos of our school. You will work as part of the safeguarding, pastoral and behaviour team and support families with parenting, attendance, safeguarding and school issues. Qualifications: GCSE Maths and English at C/5 or above. Responsibilities: Act as a point of contact for families/individuals needing support, and establish and foster good, trusting relationships with parents. To be available throughout the day by phone, Teams, email or text message and respond to all enquiries with an initial response within one working day. Where necessary or appropriate, schedule a return call from the relevant member of the school staff and keep parents/carers updated until the matter is satisfactorily resolved. Hold weekly virtual drop-in sessions via Teams. To provide practical advice and information about Autism and family support advice to parents in order for them to support their pupil. Research and share knowledge on local services relating to well-being, safeguarding and pastoral needs e.g., voluntary groups, health, support groups etc. About us Acorn Park is a school for 160 pupils, who all have a primary diagnosis of Autism. We run two curriculum pathways - Formal and Semi-formal. Our Complex needs pupils are on the Semi-Formal Pathway which is highly personalised from their EHCP. We have a mixture of Day and Residential pupils as we have 8 co-located pupil's homes on our 30 Acre site in rural Norfolk. On site, we also have a large Forest School and Animal Care Farm along with play facilities, a sports hall and sensory rooms. For over 16 years Options Autism have provided care and education to pupils, young people and adults with autism, complex needs and learning difficulties. We are a leading provider of education for neurodivergent young people and young adults. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Options Autism? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Are you passionate about delivering excellent customer service and making a difference in people's homes? We're currently working with a Housing Association based across Exeter and Bristol who are looking for a proactive and organised Tenant Liaison Advisor to join their Planned Works team and help ensure the smooth delivery of improvement projects across their housing stock. Key Responsibilities of a Tenant Liaison Officer: Liaise with residents to provide updates, resolve concerns, and ensure minimal disruption during planned works. Conduct site visits to carry out tenant inductions, monitor works progress, and complete aftercare checks. Support the collection and reporting of accurate data to meet internal and external standards. Organise and facilitate tenant events and support the delivery of service improvement projects. What we'd love to see from you: Excellent communication and interpersonal skills, with a customer-first mindset. Ability to manage relationships with stakeholders and resolve service delivery issues effectively. Experience using IT systems to manage and update project data and customer information. Understanding of health and safety, regulatory compliance, and the housing or construction sector is desirable. Benefits of this role: 39 days' annual leave (including statutory days), increasing to 44 days with length of service Contributory Social Housing Pension Scheme Health Cash Plan and Enhanced Employee Assistance Program A wide range of training and development opportunities Company Sick Pay Opportunities to work flexibly and from home, where the business need allows If this Tenant Liaison Officer role is for you then please apply or contact (url removed)
Sep 05, 2025
Full time
Are you passionate about delivering excellent customer service and making a difference in people's homes? We're currently working with a Housing Association based across Exeter and Bristol who are looking for a proactive and organised Tenant Liaison Advisor to join their Planned Works team and help ensure the smooth delivery of improvement projects across their housing stock. Key Responsibilities of a Tenant Liaison Officer: Liaise with residents to provide updates, resolve concerns, and ensure minimal disruption during planned works. Conduct site visits to carry out tenant inductions, monitor works progress, and complete aftercare checks. Support the collection and reporting of accurate data to meet internal and external standards. Organise and facilitate tenant events and support the delivery of service improvement projects. What we'd love to see from you: Excellent communication and interpersonal skills, with a customer-first mindset. Ability to manage relationships with stakeholders and resolve service delivery issues effectively. Experience using IT systems to manage and update project data and customer information. Understanding of health and safety, regulatory compliance, and the housing or construction sector is desirable. Benefits of this role: 39 days' annual leave (including statutory days), increasing to 44 days with length of service Contributory Social Housing Pension Scheme Health Cash Plan and Enhanced Employee Assistance Program A wide range of training and development opportunities Company Sick Pay Opportunities to work flexibly and from home, where the business need allows If this Tenant Liaison Officer role is for you then please apply or contact (url removed)
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Sep 04, 2025
Full time
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Sep 04, 2025
Full time
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
BBS Recruitment is currently recruiting an experienced Accounts adminOfficer for a temporary position for our client based in Southwark. Duties and responsibilities of Accounts assistant Officer The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance. Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents. Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services. To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income)on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Requirements: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.
Sep 03, 2025
Seasonal
BBS Recruitment is currently recruiting an experienced Accounts adminOfficer for a temporary position for our client based in Southwark. Duties and responsibilities of Accounts assistant Officer The role is in the Homeownership Accounts Team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Admin officer role will be assisting the Accounts Officers to manage non-technical correspondence and queries from homeowners and responding to e-forms where appropriate including sending out statements and breakdowns. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Dealing with queries from the customers about their service charge accounts, setting up & managing payment plans and chasing arrears, including making referrals for legal action. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. To resolve enquires or sign-post customers in relation to the services provided that the homeowners are being charged for. Close liaison with officers and managers within Homeownership Services, Exchequer Services and other directorates of Finance and Governance. Liaison with officers from other departments and suppliers such as Housing and Modernisation, Environmental Services, Legal, Procurement, Audit (internal and external), contractors and managing agents. Liaison required with local MPs, Ward Councillors, and resident representatives regarding the provision of services. To contribute to the management of Homeownership Services reporting to the Homeownership Manager (Income)on various matters relating to the income portfolio. To identify and take on new and additional tasks that may improve services or benefit the Council. To achieve such targets that may be set for the Team by the Council and/or the Head of Homeownership Services and to ensure service provision is properly controlled and monitored. To ensure in relation to garages and other non-residential rents and service charges that appropriate rents are charged across the spectrum of tenants. To open and close accounts in accordance with procedure and under the instruction of the Homeownership Manager (Income). To follow all policies and procedures and guidelines in connection with the recovery of income across Homeownership Services. To assist the Garages Income Officer in debt recovery procedures in accordance with statute and council policy, liaising with the Income Officers as necessary. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. To be responsible for ensuring that all account records are kept up to date and the appropriate account actions are taken in a timely manner. To help develop and improve arrears and enforcement processes in co-ordination with the Income team. Working in conjunction with the Homeownership Managers (Income)and Income Officers to maximise income using the council s financial and other housing management software packages. Requirements: Experience of using a wide range of computerised packages. A proven commitment to high levels of customer service Please apply with your CV if you have relevant experience.
We are seeking a proactive and organised Resident Liaison Officer (RLO) to support a Housing Association in Birmingham, who can ensure a smooth process when engaging directly with residents to arrange access for essential property inspections and servicing. Job Title: Resident Liaison Officer (RLO) Hourly Rate: 17 - 19 Contract: 3-6 Months Working Hours; 37.5 per week (Mon - Fri 1-day WFH) Location: Erdington Key Responsibilities of a Resident Liaison Officer: Liaise with residents and contractors to schedule appointments for compliance works Conduct cold calls and door-knocking to gain access to tenants with outstanding appointments. Issue no-access letters and manage appointment communications. Attend weekly no-access meetings and collate documentation for legal proceedings when necessary. Requirements of a Resident Liaison Officer: Strong organisational and administrative skills. Excellent verbal and written communication abilities. Full UK driving licence and access to a vehicle. Proficient with basic computer systems (emails, Word, CRM, etc). If you are interested in this Resident Liaison Officer role then please apply or alternatively contact (url removed)
Sep 03, 2025
Contractor
We are seeking a proactive and organised Resident Liaison Officer (RLO) to support a Housing Association in Birmingham, who can ensure a smooth process when engaging directly with residents to arrange access for essential property inspections and servicing. Job Title: Resident Liaison Officer (RLO) Hourly Rate: 17 - 19 Contract: 3-6 Months Working Hours; 37.5 per week (Mon - Fri 1-day WFH) Location: Erdington Key Responsibilities of a Resident Liaison Officer: Liaise with residents and contractors to schedule appointments for compliance works Conduct cold calls and door-knocking to gain access to tenants with outstanding appointments. Issue no-access letters and manage appointment communications. Attend weekly no-access meetings and collate documentation for legal proceedings when necessary. Requirements of a Resident Liaison Officer: Strong organisational and administrative skills. Excellent verbal and written communication abilities. Full UK driving licence and access to a vehicle. Proficient with basic computer systems (emails, Word, CRM, etc). If you are interested in this Resident Liaison Officer role then please apply or alternatively contact (url removed)
Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 02, 2025
Contractor
Resident Liaison Officer Location: Carshalton Road, Sutton, SM1 4LE Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 21.00 per hour Job Ref: OR11193 Responsibilities Provide information, advice, and assistance to tenants and leaseholders during major works on their homes. Liaise with contractors, consultants, and other Resident Liaison Officers to set engagement standards with residents. Develop, agree, and manage the residents' consultation plan for individual projects. Coordinate with contractors on residents' information packs and update formats, including newsletters using various media outlets. Coordinate temporary or permanent re-housing of residents when necessary. Advise Project Managers on the potential effects of capital works on residents. Provide information and assistance to leaseholders regarding their obligations for service charge payments related to major works. Liaise with contractors, external agencies, and SHP staff to resolve access issues or disputes with residents. Ensure efficient processing of insurance and other claims submitted by residents. Initiate and manage legal action against individual tenants and/or leaseholders when necessary. Participate as a project team member in the development of capital projects. Advise Project Managers on any issues affecting the project. Arrange and attend meetings, presentations, and exhibitions for residents, requiring work outside normal hours and at various borough locations. Design and conduct social surveys prior to major project commencements. Establish and maintain a customer feedback/complaints procedure for each project. Ensure communication of information on vulnerable residents or those posing risks, in line with policy. Proactively identify vulnerable residents within programmes and ensure adequate long-term provisions for their needs. Devise and maintain systems for reporting defects during and post-work. Conduct resident satisfaction surveys after capital project completion, including a full analysis of results. Regularly review and suggest improvements for resident consultation and communication procedures. Assist in implementing the Best Value Action Plan for the HRA Capital Programme. Perform any other relevant duties necessary for the delivery of the capital investment programme. Person Specification Strong communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. Experience in liaising with various stakeholders, including contractors, consultants, and residents. Proactive approach to identifying and addressing resident needs, particularly those who are vulnerable. Ability to work outside normal hours and at different locations as required. Strong problem-solving skills and ability to handle disputes effectively. Experience in conducting surveys and analyzing feedback for continuous improvement. Knowledge of legal processes related to housing and tenant/leaseholder obligations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
We are looking to connect with talented professionals in the construction industry for an exciting Resident Liaison Officer role based in the heart of Truro. This exciting project is to commence from the 15th September with scheduled works to last 6 months to a year. This role is ideal for someone who thrives on building trust, communicating clearly, and keeping projects running smoothly. As a Resident Liaison Officer, you'll act as the vital bridge between residents and the project team during construction ensuring operations run efficiently and residents feel informed and supported. Key Responsibilities Include: - Serving as the primary point of contact for residents - Coordinating updates between residents and the project team - Maintaining accurate records and conducting audits - Managing time independently and effectively - Ensuring resident satisfaction throughout the project lifecycle - We're looking for someone with strong communication and coordination skills, a proactive mindset, and the ability to work autonomously with integrity. Location: Truro (Free parking available) Contract Length: 6 months to 1 year Rate: 180 per day (paid weekly, inclusive of holiday pay) Working Pattern: Monday to Friday - 3 days on site - 2 days working from home This is a rare and unique opportunity available in Cornwall working for a renowned company. If this sounds like you please get in touch with Sally Appleby at Berry Recruitment Truro, Cornwall to find out more! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sep 02, 2025
Seasonal
We are looking to connect with talented professionals in the construction industry for an exciting Resident Liaison Officer role based in the heart of Truro. This exciting project is to commence from the 15th September with scheduled works to last 6 months to a year. This role is ideal for someone who thrives on building trust, communicating clearly, and keeping projects running smoothly. As a Resident Liaison Officer, you'll act as the vital bridge between residents and the project team during construction ensuring operations run efficiently and residents feel informed and supported. Key Responsibilities Include: - Serving as the primary point of contact for residents - Coordinating updates between residents and the project team - Maintaining accurate records and conducting audits - Managing time independently and effectively - Ensuring resident satisfaction throughout the project lifecycle - We're looking for someone with strong communication and coordination skills, a proactive mindset, and the ability to work autonomously with integrity. Location: Truro (Free parking available) Contract Length: 6 months to 1 year Rate: 180 per day (paid weekly, inclusive of holiday pay) Working Pattern: Monday to Friday - 3 days on site - 2 days working from home This is a rare and unique opportunity available in Cornwall working for a renowned company. If this sounds like you please get in touch with Sally Appleby at Berry Recruitment Truro, Cornwall to find out more! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Randstad Construction & Property
St. Albans, Hertfordshire
Looking for a Resident Liaison officer to join a leading Maintenance Contractor working on a planned works contract Offering a competitive salary of up to 30,000 + car allowance and benefits Working on Planned maintenance contract carrying out fire remediation and external works you will provide support to a well established team that deliver a high quality service Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience in a RLO role within a similar industry, ideally Social Housing Have a full UK driving licence and own vehicle Able to cover St Albans and surrounding areas Are an excellent communicator comfortable with in person and telephone conversations If you are interested in this role please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Sep 02, 2025
Full time
Looking for a Resident Liaison officer to join a leading Maintenance Contractor working on a planned works contract Offering a competitive salary of up to 30,000 + car allowance and benefits Working on Planned maintenance contract carrying out fire remediation and external works you will provide support to a well established team that deliver a high quality service Your role will be to liaise with tenants regarding repairs, update on progress and make sure any complaints are received in accordance with policy and procures. Ensuring agreed targets are delivered within your service area and complaints received in accordance with policy and procedures Requirements: Previous experience in a RLO role within a similar industry, ideally Social Housing Have a full UK driving licence and own vehicle Able to cover St Albans and surrounding areas Are an excellent communicator comfortable with in person and telephone conversations If you are interested in this role please attach an updated cv and we will be in touch Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Resident Liaison Manager/ Customer Liaison Manager Social HousingHemel Hempstead We're currently hiring a customer liaison manager who will be delivering exceptional customer service within the social housing refurbishment sector. We re looking for an experienced Customer Liaison Manager to join our team, leading resident engagement across vital housing improvement and maintenance programmes. About the RoleAs our Customer Liaison Manager, you ll be the central link between residents, contractors, and the housing provider. You ll lead engagement activities, manage a small team of resident liaison officers, and make sure the works are delivered with minimal disruption, all while keeping customer satisfaction front and centre. You ll play a key role in: Acting as the main point of contact for residents during housing improvement and maintenance works. Managing a team of around 6 resident liaison officers Developing and delivering clear, timely updates about planned works and services. Proactively managing expectations and resolving any concerns swiftly and professionally. Ensuring vulnerable residents receive tailored communication and support. Working closely with project teams and contractors to keep disruption to a minimum. Attending site meetings and providing insight into resident concerns. Monitoring contractor performance through the eyes of the resident. Gathering and analysing feedback to drive service improvements. Producing regular reports on satisfaction levels and engagement activities. Promoting a culture of excellent customer service throughout the team of resident liaison officers. What We re Looking For Proven experience in a resident-focused role within the social housing sector (essential). Experience managing resident liaison officers Excellent communication and interpersonal skills, with the ability to handle difficult conversations. Knowledge of safeguarding and supporting vulnerable residents. Highly organised, with the ability to manage multiple projects and priorities. IT savvy, with experience using CRM systems and Microsoft Office. Previous team leadership experience is desirable. Must have a valid UK drivers licence Please reach out to Lucy at Build Recruitment for more info. (url removed) or (phone number removed)
Sep 01, 2025
Full time
Resident Liaison Manager/ Customer Liaison Manager Social HousingHemel Hempstead We're currently hiring a customer liaison manager who will be delivering exceptional customer service within the social housing refurbishment sector. We re looking for an experienced Customer Liaison Manager to join our team, leading resident engagement across vital housing improvement and maintenance programmes. About the RoleAs our Customer Liaison Manager, you ll be the central link between residents, contractors, and the housing provider. You ll lead engagement activities, manage a small team of resident liaison officers, and make sure the works are delivered with minimal disruption, all while keeping customer satisfaction front and centre. You ll play a key role in: Acting as the main point of contact for residents during housing improvement and maintenance works. Managing a team of around 6 resident liaison officers Developing and delivering clear, timely updates about planned works and services. Proactively managing expectations and resolving any concerns swiftly and professionally. Ensuring vulnerable residents receive tailored communication and support. Working closely with project teams and contractors to keep disruption to a minimum. Attending site meetings and providing insight into resident concerns. Monitoring contractor performance through the eyes of the resident. Gathering and analysing feedback to drive service improvements. Producing regular reports on satisfaction levels and engagement activities. Promoting a culture of excellent customer service throughout the team of resident liaison officers. What We re Looking For Proven experience in a resident-focused role within the social housing sector (essential). Experience managing resident liaison officers Excellent communication and interpersonal skills, with the ability to handle difficult conversations. Knowledge of safeguarding and supporting vulnerable residents. Highly organised, with the ability to manage multiple projects and priorities. IT savvy, with experience using CRM systems and Microsoft Office. Previous team leadership experience is desirable. Must have a valid UK drivers licence Please reach out to Lucy at Build Recruitment for more info. (url removed) or (phone number removed)
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Walsall area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Sep 01, 2025
Contractor
My client who is a large social housing contractor has now a position for a tenant liaison officer within the Walsall area The RLO facilitates the smooth running of projects by building and maintaining positive relationships to ensure effective liaison between the residents, sub-contractors, client representatives and the team. Main Duties / Accountability Ensure implementation of all Company Policies and Procedures. Develop effective working relationships with client representatives including housing department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed with regard to the programme. Assessing where high risk/vulnerable residents are present and ensuring Site Manager (SM) tailors works according to the risk level. Visit each resident prior to work commencing to introduce and communicate the scope of works. Establish resident's individual requirements by carrying out an initial resident profile, documenting any points discussed and tailoring individual communication plans accordingly. Work with site staff to implement effective practices. Carry out a property condition survey and appliance survey with photographs with the Resident before works start in the home. Create and maintain plot files (both paper and electronic). Liaise with site management staff to enable the flow of information between all parties. Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues with Senior Resident Liaison Officer and Community Investment Team. Arrange appointment for surveys and works. Ensure letters are sent out confirming all survey and work dates. Manage complaints in line with our complaint's procedure. Distribute high quality, easy to understand communication materials as requested Participate in Project Management meetings as required. Community Initiatives and awareness i.e. Newsletters / safety competitions etc by working alongside Senior RLO and Community Investment Team. To provide aftercare packs and instruct on new installations. Observe site Health & Safety rules and ensure any risks and near misses are reported immediately to the site manager Arrange satisfaction surveys for all residents, collating responses and work with Senior RLO to use feedback to improve our service. Any other reasonable management request as agreed with Senior RLO. Experience / Skills At least 1-year resident liaison experience within the construction / social housing sector Report writing Excellent customer service skills Highly organised Excellent attention to detail Ability to work within guidelines Ability to competently operate MS office (Word & Excel)
Client Local Authority Job Title Communities Support Officer Pay Rate £22.08 an hour PAYE Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM) Duration Initial 3 month Temp contract Location The working arrangements is hybrid - working from home twice a week and three days from Hounslow House. Description 1. To provide a first-class service to refugees and asylum seekers in Hounslow via telephone, in person, and online (via email; Hounslow Connect).2. To promote a philosophy of putting service user needs first at every opportunity, as well as being adaptable and flexible in how to approach day to day work, responding to changing priorities.3. To show good verbal and written communication skills, and ability to engage with people who are experiencing challenging circumstances, showing empathy and understanding.4. To link multiagency partners with the resident to show a considered and joined up approach to their situation.5. To work on the various aspects of the Homes for Ukraine scheme, including database management and engagement with sponsors, including home visits across the borough.6. To ensure casework is progressed professionally, promptly, and in accordance with Council policies, procedures, charters and current legislation.7. To review cases regularly keeping detailed records of all actions and communications with involved parties.8. To maintain accurate and relevant records of customer data. Ensure that resident contact details are kept up to date. Maintaining data protection and customer confidentiality.9. To work closely with relevant housing colleagues where there is at risk of Homelessness or eviction.10. To take a key role in safeguarding vulnerable children and adults through making referrals to Adults or Children Services where there are concerns relating to the wellbeing of a resident or a member of their household.11. To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users.12. Undertake other duties consistent with the purpose of this post, including occasionally working unsocial hours. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sep 01, 2025
Full time
Client Local Authority Job Title Communities Support Officer Pay Rate £22.08 an hour PAYE Hours 36 hours Mon to Fri (08:45:AM - 05:00:PM) Duration Initial 3 month Temp contract Location The working arrangements is hybrid - working from home twice a week and three days from Hounslow House. Description 1. To provide a first-class service to refugees and asylum seekers in Hounslow via telephone, in person, and online (via email; Hounslow Connect).2. To promote a philosophy of putting service user needs first at every opportunity, as well as being adaptable and flexible in how to approach day to day work, responding to changing priorities.3. To show good verbal and written communication skills, and ability to engage with people who are experiencing challenging circumstances, showing empathy and understanding.4. To link multiagency partners with the resident to show a considered and joined up approach to their situation.5. To work on the various aspects of the Homes for Ukraine scheme, including database management and engagement with sponsors, including home visits across the borough.6. To ensure casework is progressed professionally, promptly, and in accordance with Council policies, procedures, charters and current legislation.7. To review cases regularly keeping detailed records of all actions and communications with involved parties.8. To maintain accurate and relevant records of customer data. Ensure that resident contact details are kept up to date. Maintaining data protection and customer confidentiality.9. To work closely with relevant housing colleagues where there is at risk of Homelessness or eviction.10. To take a key role in safeguarding vulnerable children and adults through making referrals to Adults or Children Services where there are concerns relating to the wellbeing of a resident or a member of their household.11. To work with key stakeholders in improving service quality and promoting creative and innovative ways of tackling local problems, ensuring services delivered meet the needs of our community and are accessible to all users.12. Undertake other duties consistent with the purpose of this post, including occasionally working unsocial hours. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Opportunity - Contract Manager Location: East Sussex Salary: 50,000 plus benefits MMP Consultancy are currently seeking an experienced Contract Manager on behalf of a leading property services provider. Our client is a well-established, forward-thinking organisation with a strong track record of growth since its inception in 1986. While their aim isn't to be the largest service provider, they are committed to being the best working with some of the UK's most prominent building owners, landlords, and facilities managers to deliver strategic building repairs, planned maintenance, and improvement works across a wide range of property sectors. Benefits Annual Leave: 22 days, increasing with length of service (up to an additional 5 days) Long Service Awards: Recognition and rewards for key service milestones Perkbox Membership: Access to a wide range of perks including free coffees, cinema tickets, discounts, and more Volunteer Days: One paid day per year to support a charitable cause of your choice Roles and Responsibilities The successful candidate will be responsible for overseeing the effective and efficient delivery of a key contract, ensuring both operational excellence and financial viability. You'll be the primary contact for the client and lead a team to maintain high standards of service, safety, and customer satisfaction. Key Responsibilities Manage and drive contract performance to exceed both client and business expectations Lead a team of Supervisors, Administrators, and Resident Liaison Officers, including responsibility for recruitment, retention, training, and development Build and maintain strong working relationships with client representatives and resident groups Monitor delivery of works to ensure compliance with agreed specifications and quality standards Promote a culture of health, safety, and environmental awareness throughout the team Requirements Strong team leadership and people management skills In-depth understanding of contract management principles Ability to manage a busy and varied workload effectively Clean DBS Full UK Driving Licence If you're a confident Contract Manager looking for your next opportunity in a progressive and supportive environment, we'd love to hear from you.
Sep 01, 2025
Full time
Job Opportunity - Contract Manager Location: East Sussex Salary: 50,000 plus benefits MMP Consultancy are currently seeking an experienced Contract Manager on behalf of a leading property services provider. Our client is a well-established, forward-thinking organisation with a strong track record of growth since its inception in 1986. While their aim isn't to be the largest service provider, they are committed to being the best working with some of the UK's most prominent building owners, landlords, and facilities managers to deliver strategic building repairs, planned maintenance, and improvement works across a wide range of property sectors. Benefits Annual Leave: 22 days, increasing with length of service (up to an additional 5 days) Long Service Awards: Recognition and rewards for key service milestones Perkbox Membership: Access to a wide range of perks including free coffees, cinema tickets, discounts, and more Volunteer Days: One paid day per year to support a charitable cause of your choice Roles and Responsibilities The successful candidate will be responsible for overseeing the effective and efficient delivery of a key contract, ensuring both operational excellence and financial viability. You'll be the primary contact for the client and lead a team to maintain high standards of service, safety, and customer satisfaction. Key Responsibilities Manage and drive contract performance to exceed both client and business expectations Lead a team of Supervisors, Administrators, and Resident Liaison Officers, including responsibility for recruitment, retention, training, and development Build and maintain strong working relationships with client representatives and resident groups Monitor delivery of works to ensure compliance with agreed specifications and quality standards Promote a culture of health, safety, and environmental awareness throughout the team Requirements Strong team leadership and people management skills In-depth understanding of contract management principles Ability to manage a busy and varied workload effectively Clean DBS Full UK Driving Licence If you're a confident Contract Manager looking for your next opportunity in a progressive and supportive environment, we'd love to hear from you.
Strata Construction Consulting UK Ltd
Kings Hill, Kent
We have an opportunity for a Civil Engineer with 3 years experience to join our clients Kent office on a full time, hybrid basis. They are keen to utilise and integrate the vast experience and knowledge of people in providing design solutions which meet all aspects of their client s aspirations. They currently have a varied workload ranging from commercial, educational and residential schemes of varying scales, from pre-planning through to construction so you would need to show experience in highways, external works, flood risk and drainage at all stages for these types of projects. What s on offer Training opportunities Hybrid working Reimbursement of professional fees Personal health care plan Life insurance Interest-free travel loan scheme Additional leave purchase and buy-back scheme Performance related bonus The role Demonstrate good development of knowledge in civil engineering and development infrastructure. The successful candidate would be encouraged to develop skills in liaison with stakeholders, local authorities and highways officers. Be conversant with sectional agreements such as S38, S278, S104, S106, etc. Report writing skills (FRA, drainage strategy, specification etc.) What you need to succeed 3+ years of post-graduate experience nearing professionally qualified status Candidates should have private sector experience and a working knowledge in the use of Civils3D, together with Microdrainage, Autocad and Autotrack (vehicle swept path analysis) PDS line and sign design experience would also be beneficial Good report writing skills. Knowledge of Excel, Word and Publisher. Bachelor s or Master s Degree in Civil Engineering Full clean driving license
Sep 01, 2025
Full time
We have an opportunity for a Civil Engineer with 3 years experience to join our clients Kent office on a full time, hybrid basis. They are keen to utilise and integrate the vast experience and knowledge of people in providing design solutions which meet all aspects of their client s aspirations. They currently have a varied workload ranging from commercial, educational and residential schemes of varying scales, from pre-planning through to construction so you would need to show experience in highways, external works, flood risk and drainage at all stages for these types of projects. What s on offer Training opportunities Hybrid working Reimbursement of professional fees Personal health care plan Life insurance Interest-free travel loan scheme Additional leave purchase and buy-back scheme Performance related bonus The role Demonstrate good development of knowledge in civil engineering and development infrastructure. The successful candidate would be encouraged to develop skills in liaison with stakeholders, local authorities and highways officers. Be conversant with sectional agreements such as S38, S278, S104, S106, etc. Report writing skills (FRA, drainage strategy, specification etc.) What you need to succeed 3+ years of post-graduate experience nearing professionally qualified status Candidates should have private sector experience and a working knowledge in the use of Civils3D, together with Microdrainage, Autocad and Autotrack (vehicle swept path analysis) PDS line and sign design experience would also be beneficial Good report writing skills. Knowledge of Excel, Word and Publisher. Bachelor s or Master s Degree in Civil Engineering Full clean driving license
Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!
Sep 01, 2025
Contractor
Adecco Housing are seeking an experienced Leasehold Officer to join a leading housing provider, delivering a high-quality, customer-focused service to leaseholders and freeholders. You will be responsible for managing the full range of leasehold functions , including service charges, Section 20 consultations, major works billing, leasehold transactions (resales, Right to Buy/Right to Acquire, lease extensions), arrears recovery, and day-to-day leasehold enquiries. You will act as the key link between leasehold services and neighbourhood management, working flexibly between Head Office and the local housing office within your designated patch. Significant resident engagement, face-to-face meetings, and close collaboration with colleagues in Asset Management, Neighbourhood Teams, and Finance to ensure a transparent, compliant, and efficient service. Key Responsibilities 1. Customer Service & Leasehold Management Serve as the first point of contact for homeownership residents, delivering a responsive and empathetic service with a "right first time" approach. Provide clear, tailored advice on leaseholder rights, obligations, repairs responsibilities, service charges, and communal areas and managing and resolving complex leaseholder queries, complaints, and disputes using sound judgement, legal awareness, and strong negotiation skills. 2. Service Charges & Arrears Management Handle all service charge and ground rent enquiries, ensuring accurate information is provided. Process payments, set up/amend direct debits (including bi-annual adjustments), and issue payment cards or invoices and respond to disputes over charges, appointments, and billing breakdowns and arrange inspection of supporting documents following Section 22 requests. Proactively recover outstanding arrears through reminders, formal demands, phone/email follow-ups, MCOL applications, and liaison with solicitors for legal action, including Section 146 Notices. 3. Major Works & Section 20 Consultation Support major works programmes, including Section 20 consultations and statutory notices. Calculate/apportion costs, respond to queries, and attend resident engagement meetings/site visits. Arrange payment plans, assess cost cap eligibility, reconcile accounts, and recover arrears. 4. Leasehold Transactions & Legal Processes Right to Buy/Right to Acquire - application processing, eligibility checks, valuations, legal instructions, and offer notices. Lease Extensions - statutory and informal applications, liaison with solicitors and surveyors. Resales, Remortgages, Subletting Consents - ensuring compliance with lease terms. Licences to Alter - assessment and approval in line with building and lease regulations. Landlord & Leaseholder Certificates - preparation and issuance under Building Safety Act requirements. Maintain accurate records and escalate complex legal matters as required. 5. Dispute Resolution & Enforcement & Resident Engagement Manage breaches of lease, unauthorised subletting, and arrears cases in line with policy and legal requirements. Resolve disputes using negotiation and enforcement where needed, while maintaining constructive resident relationships and liaise with in-house and external legal teams to progress enforcement action. Work closely with the Resident Involvement team to capture leaseholder feedback. Support the Homeownership Panel and encourage meaningful participation in shaping services and policies. Person Specification Proven experience in leasehold, homeownership, or housing management (social housing/mixed-tenure). Strong knowledge of residential leases, service charges, major works, and Section 20 consultations. Skilled in arrears recovery, negotiation, mediation, and dispute resolution. Confident working with legal documents, financial data, and housing transactions (sales, remortgages, lease extensions) Liaising with solicitors, surveyors, mortgage lenders, and multi-disciplinary teams. Relevant housing qualification (e.g., CIH) - Desirable . Knowledge & Skills Strong knowledge of leasehold law, service charges, Section 20, and relevant legislation. Proficient in Microsoft Office and housing management systems and excellent communication skills for handling sensitive or complex matters. Awareness of leasehold reform and regulatory requirements. Personal Qualities Professional, empathetic, and resident-focused - DBS clearance required. This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes. Don't miss out on this fantastic opportunity to join our team as a Leasehold Officer click 'Apply' now!
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Leeds, and they are carrying out a planned works programme across Bedfordshire. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retro-fit works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent and they are looking to get someone started immediately. Please apply directly for this role or contact George Garner for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. INDGG
Sep 01, 2025
Full time
Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry. Our client are currently looking for an experienced Resident Liaison Officer to join their planned works team. My client are based in Leeds, and they are carrying out a planned works programme across Bedfordshire. Works are being carried out to occupied properties and include planned maintenance refurbishment projects which is mainly retro-fit works. Within this role, day to day duties will include but not be limited too; Booking in appointments to visit occupied properties Carrying out condition surveys Dealing with resident complaints Working hand in hand with the site team to get works completed to the correct standard Building strong relationships with tenants and contractors My client are seeking someone with experience working as a Resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired. This is a permanent and they are looking to get someone started immediately. Please apply directly for this role or contact George Garner for more information. Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment Group is an equal opportunities employer. INDGG
A West London local authority is seeking a dedicated and community-minded Resident Involvement Support Officer to join its Housing and Environments Directorate. This is a fantastic opportunity to help shape inclusive services and strengthen community connections. You'll play a key role in supporting resident participation, managing community centres, and delivering equality and diversity initiatives. If you're passionate about making a difference and thrive in a collaborative environment, we'd love to hear from you. Resident Involvement Support Officer Public Sector - Local Authority Temporary Role - 3 months (possible extension) Full Time - Monday to Friday, 35 hours per week 25 per hour PAYE / 32.53 per hour Umbrella Hybrid Working - Tuesdays, Wednesdays and Thursdays in office but flexibility is expected. As part of these in office days, there will be the need to visit community centres. IT Equipment Provided ASAP Start Key Responsibilities Support Vulnerable Residents: Maintain and manage the list of vulnerable tenants eligible for the gardening scheme. Ensure eligibility criteria are met, respond to enquiries and complaints, and act as the main liaison with gardening contractors to ensure high-quality service delivery. Community Centre Management: Oversee the day-to-day operations of local community centres, including managing bookings, hirer agreements, invoicing, and payments. Ensure compliance documentation is up to date and that centres are safe, secure, and well-maintained. Resident Engagement Projects: Work closely with the Resident Engagement Manager to deliver a range of engagement and equality-focused projects. Provide advice, training, and support to residents to encourage active participation in local initiatives. Promote Inclusion and Participation: Actively encourage involvement from underrepresented groups and support the development of self-managed community centres as vibrant, inclusive community hubs. Health & Safety and Compliance: Take responsibility for the health and safety of community buildings, ensuring that maintenance issues are reported and resolved promptly. Monitor compliance with relevant policies and procedures. Partnership Working: Build and maintain strong relationships with internal teams, external agencies, voluntary groups, and residents to support community development and engagement goals. Event and Activity Coordination: Facilitate local events and services such as open days, advice sessions, and social gatherings to foster community cohesion and increase awareness of available support. Data and Performance Monitoring: Collect and manage data related to resident participation and access needs. Use this information to inform service improvements and support performance monitoring and reporting. What We're Looking For Experience working with diverse communities and in customer-facing roles. Strong communication and project management skills. Confident using IT systems including Word, Excel, and PowerPoint. Ability to work independently and as part of a team. A commitment to equality, diversity, and inclusion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 01, 2025
Contractor
A West London local authority is seeking a dedicated and community-minded Resident Involvement Support Officer to join its Housing and Environments Directorate. This is a fantastic opportunity to help shape inclusive services and strengthen community connections. You'll play a key role in supporting resident participation, managing community centres, and delivering equality and diversity initiatives. If you're passionate about making a difference and thrive in a collaborative environment, we'd love to hear from you. Resident Involvement Support Officer Public Sector - Local Authority Temporary Role - 3 months (possible extension) Full Time - Monday to Friday, 35 hours per week 25 per hour PAYE / 32.53 per hour Umbrella Hybrid Working - Tuesdays, Wednesdays and Thursdays in office but flexibility is expected. As part of these in office days, there will be the need to visit community centres. IT Equipment Provided ASAP Start Key Responsibilities Support Vulnerable Residents: Maintain and manage the list of vulnerable tenants eligible for the gardening scheme. Ensure eligibility criteria are met, respond to enquiries and complaints, and act as the main liaison with gardening contractors to ensure high-quality service delivery. Community Centre Management: Oversee the day-to-day operations of local community centres, including managing bookings, hirer agreements, invoicing, and payments. Ensure compliance documentation is up to date and that centres are safe, secure, and well-maintained. Resident Engagement Projects: Work closely with the Resident Engagement Manager to deliver a range of engagement and equality-focused projects. Provide advice, training, and support to residents to encourage active participation in local initiatives. Promote Inclusion and Participation: Actively encourage involvement from underrepresented groups and support the development of self-managed community centres as vibrant, inclusive community hubs. Health & Safety and Compliance: Take responsibility for the health and safety of community buildings, ensuring that maintenance issues are reported and resolved promptly. Monitor compliance with relevant policies and procedures. Partnership Working: Build and maintain strong relationships with internal teams, external agencies, voluntary groups, and residents to support community development and engagement goals. Event and Activity Coordination: Facilitate local events and services such as open days, advice sessions, and social gatherings to foster community cohesion and increase awareness of available support. Data and Performance Monitoring: Collect and manage data related to resident participation and access needs. Use this information to inform service improvements and support performance monitoring and reporting. What We're Looking For Experience working with diverse communities and in customer-facing roles. Strong communication and project management skills. Confident using IT systems including Word, Excel, and PowerPoint. Ability to work independently and as part of a team. A commitment to equality, diversity, and inclusion. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processes. Relevant experience of working in a partnership/multiagency setting and multi-disciplinary team. A general understanding of housing legislation and resident participation issues. General knowledge of statutory responsibility to leaseholders regarding consultation on major works. Experience in delivering successful consultation programmes. Experience in speaking clearly and concisely in front of audiences and to a vast number of stakeholders. Ability to effectively interview customers through active listening and negotiating skills. Experience working largely autonomously to manage own workload and prioritise tasks both on-site and in the office. Experience working with customers and championing their views and feedback. Ability to communicate clearly and concisely, orally and in writing, with a wide range of people, including Councillors, contractors and other agencies. Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote excellent customer service, with a 'Can Do' attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. Highly self-motivated with the ability to plan work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Ability to facilitate online customer engagement activities. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to the customer and organisation, and achieve positive outcomes. Flexible approach with the ability to respond effectively to changing circumstances. Essential Compliance Requirements 3 Years References Standard DBS a driving licence and access to a car, as this is necessary for the role. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
Sep 01, 2025
Contractor
Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processes. Relevant experience of working in a partnership/multiagency setting and multi-disciplinary team. A general understanding of housing legislation and resident participation issues. General knowledge of statutory responsibility to leaseholders regarding consultation on major works. Experience in delivering successful consultation programmes. Experience in speaking clearly and concisely in front of audiences and to a vast number of stakeholders. Ability to effectively interview customers through active listening and negotiating skills. Experience working largely autonomously to manage own workload and prioritise tasks both on-site and in the office. Experience working with customers and championing their views and feedback. Ability to communicate clearly and concisely, orally and in writing, with a wide range of people, including Councillors, contractors and other agencies. Demonstrate the ability to be solution-focused, taking responsibility and taking action to promote excellent customer service, with a 'Can Do' attitude. Demonstrate the ability to work as a team towards common goals, creating a sense of team spirit. Highly self-motivated with the ability to plan work effectively without high levels of supervision. Ability to work 'on the go' using mobile technology. Ability to facilitate online customer engagement activities. Problem solving and decision making - ability to deal with potentially complex situations within a busy workload, mitigate risks to the customer and organisation, and achieve positive outcomes. Flexible approach with the ability to respond effectively to changing circumstances. Essential Compliance Requirements 3 Years References Standard DBS a driving licence and access to a car, as this is necessary for the role. A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process. Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.
