St Giles Trust
Ref: WSA-252 Are you a proactive, efficient and collaborative individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of working in services which provide support to people who have faced adversity and disadvantage? If so, St Giles is looking for a highly motivated Administrator to who will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of issues faced by women referred by the National Probation Service. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. Who are we? St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK. The Wise Group is a leading social enterprise working to lift people out of poverty. As an enterprise, we build bridges to opportunity for the most vulnerable in our society. Our team does this through mentoring support, employment, skills, and energy advice. Every day we support our customers into jobs, work to lift people out of fuel poverty, and help people coming out of prison to build a better future. Our work is varied and underlying everything we do is a passion and commitment for social justice and a fairer society for all. St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Women s Services for North Yorkshire, Cambridgeshire, Norfolk, Suffolk, and Durham. The service will provide holistic support to sentenced women in the community and those sentenced and un-sentenced in custodial settings. About this key role Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches using the appropriate guidance and process, ensure all inputting is accurate and within agreed timescales, plus provide regular activity reports to the Personal Wellbeing Manager. You will be the primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner. Monitor and manage the Case management systems to ensure all inputting is accurate and within agreed timescales and provide regular activity reports to the Senior Administrator. Providing administration for meetings, including bookings, invitations and minute-taking, are also vital duties. What we are looking for Experience of managing a case management system including inputting data and creating reports. Experience of working in services providing administrative support in a busy, pressurised environment. Experience of working in services which provide support to people who have faced adversity and disadvantage. Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on including financial expenditure. Ability to manage their workload including prioritising tasks and communicating with colleagues where delegation or allocation is required. Ability to create and communicate performance reports in a variety of formats. Ability to input data onto Customer Relationship Management Systems accurately and within agreed deadlines. We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with. Please note this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues, In addition to this, they must also undergo HMPPS vetting. In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. Closing date: 26th September 2025 Interview date : 06th October 2025
Ref: WSA-252 Are you a proactive, efficient and collaborative individual with a proven record of working in services providing administrative support in a busy, pressurised environment? Do you have experience of working in services which provide support to people who have faced adversity and disadvantage? If so, St Giles is looking for a highly motivated Administrator to who will be part of a multi-agency team providing person-centred support focusing on holistically addressing a range of issues faced by women referred by the National Probation Service. About St Giles Trust An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. Who are we? St Giles is an award-winning social justice charity using expertise and real-life past experiences to empower people who are not getting the help they need. People held back by poverty, exploited, abused, dealing with addiction or mental health problems, caught up in crime or a combination of these issues and others. We show people there is a way to build a better future for themselves and those they care about and help them create this through support, advice, and training. Our peer-led services form the backbone of our work, putting people with lived experience at the centre of delivery, design, and evaluation of support and services across the UK. The Wise Group is a leading social enterprise working to lift people out of poverty. As an enterprise, we build bridges to opportunity for the most vulnerable in our society. Our team does this through mentoring support, employment, skills, and energy advice. Every day we support our customers into jobs, work to lift people out of fuel poverty, and help people coming out of prison to build a better future. Our work is varied and underlying everything we do is a passion and commitment for social justice and a fairer society for all. St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency. As a result, we have been awarded contracts to deliver Women s Services for North Yorkshire, Cambridgeshire, Norfolk, Suffolk, and Durham. The service will provide holistic support to sentenced women in the community and those sentenced and un-sentenced in custodial settings. About this key role Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) ensuring they are successfully assigned to Personal Wellbeing Coaches using the appropriate guidance and process, ensure all inputting is accurate and within agreed timescales, plus provide regular activity reports to the Personal Wellbeing Manager. You will be the primary point of contact for all enquiries, external and internal to ensure communication channels are clear and effective, while also liaising with external stakeholders (e.g. Prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner. Monitor and manage the Case management systems to ensure all inputting is accurate and within agreed timescales and provide regular activity reports to the Senior Administrator. Providing administration for meetings, including bookings, invitations and minute-taking, are also vital duties. What we are looking for Experience of managing a case management system including inputting data and creating reports. Experience of working in services providing administrative support in a busy, pressurised environment. Experience of working in services which provide support to people who have faced adversity and disadvantage. Ability to develop and maintain means by which compliance with policy and procedure can be effectively monitored and reported on including financial expenditure. Ability to manage their workload including prioritising tasks and communicating with colleagues where delegation or allocation is required. Ability to create and communicate performance reports in a variety of formats. Ability to input data onto Customer Relationship Management Systems accurately and within agreed deadlines. We positively encourage applications if you have previously worked on a client-led support project, have had personal adverse experiences such as homelessness, substance misuse, debt, involvement with gangs etc. This will include experience of the criminal justice system, having served a prison sentence, or still be serving a prison sentence in a prison. You will need to demonstrate how your lived experience supports your ability to carry out the role to the benefit of the clients we work with. Please note this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues, In addition to this, they must also undergo HMPPS vetting. In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more. We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. Closing date: 26th September 2025 Interview date : 06th October 2025
Hays London Ebury Gate
Interim HR Manager - Medical & Community Care (West London)Location: West LondonContract Type: Interim (3-6 months, with potential for extension) Salary: Competitive, dependent on experience Start Date: ASAP About the Organisation This interim opportunity sits within a well-established medical organisation delivering integrated primary and community care services across West London. The organisation is known for its collaborative, multidisciplinary approach and commitment to patient-centred care. The HR function is undergoing a period of strategic development, with a focus on workforce engagement, compliance, and operational excellence. Role OverviewWe are seeking a highly experienced HR Manager with a strong NHS background to lead and support HR operations across clinical and non-clinical teams. The successful candidate will bring deep knowledge of NHS employment frameworks and demonstrate agility in managing workforce challenges in a fast-paced healthcare environment. Key Responsibilities Lead HR operations across multiple medical and community care sites in West London Provide expert guidance on employee relations, case management, and wellbeing initiatives Support recruitment, onboarding, and retention strategies aligned with NHS and healthcare sector standards Drive workforce planning, including skill mix reviews and succession planning Partner with senior leadership on organisational development and change management projects Ensure compliance with employment law, safeguarding protocols, and NHS frameworks Champion equality, diversity, and inclusion across all HR practices Act as a key liaison with trade unions, regulators, and external stakeholders Candidate Profile Extensive experience as an HR Manager or Senior HR Advisor within the NHS or a comparable healthcare setting. Strong understanding of primary care, community services, and multidisciplinary workforce structures. CIPD qualified (Level 5 or above) or equivalent NHS experience. Excellent interpersonal and stakeholder management skills. Ability to work autonomously and influence at all levels. Strong analytical and problem-solving capabilities. Desirable Prior experience in an interim or transformation-focused HR role. Familiarity with ESR, NHS Jobs, and other healthcare HR systems. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Interim HR Manager - Medical & Community Care (West London)Location: West LondonContract Type: Interim (3-6 months, with potential for extension) Salary: Competitive, dependent on experience Start Date: ASAP About the Organisation This interim opportunity sits within a well-established medical organisation delivering integrated primary and community care services across West London. The organisation is known for its collaborative, multidisciplinary approach and commitment to patient-centred care. The HR function is undergoing a period of strategic development, with a focus on workforce engagement, compliance, and operational excellence. Role OverviewWe are seeking a highly experienced HR Manager with a strong NHS background to lead and support HR operations across clinical and non-clinical teams. The successful candidate will bring deep knowledge of NHS employment frameworks and demonstrate agility in managing workforce challenges in a fast-paced healthcare environment. Key Responsibilities Lead HR operations across multiple medical and community care sites in West London Provide expert guidance on employee relations, case management, and wellbeing initiatives Support recruitment, onboarding, and retention strategies aligned with NHS and healthcare sector standards Drive workforce planning, including skill mix reviews and succession planning Partner with senior leadership on organisational development and change management projects Ensure compliance with employment law, safeguarding protocols, and NHS frameworks Champion equality, diversity, and inclusion across all HR practices Act as a key liaison with trade unions, regulators, and external stakeholders Candidate Profile Extensive experience as an HR Manager or Senior HR Advisor within the NHS or a comparable healthcare setting. Strong understanding of primary care, community services, and multidisciplinary workforce structures. CIPD qualified (Level 5 or above) or equivalent NHS experience. Excellent interpersonal and stakeholder management skills. Ability to work autonomously and influence at all levels. Strong analytical and problem-solving capabilities. Desirable Prior experience in an interim or transformation-focused HR role. Familiarity with ESR, NHS Jobs, and other healthcare HR systems. What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Adecco
Loughborough, Leicestershire
Job Title: Quality Manager Our values-Caring, Pioneering, Real-are at the heart of everything we do. These principles guide our mission and shape our culture. We expect every team member to embody these values, helping us deliver exceptional service and maintain our reputation as a forward-thinking and compassionate charity. Role Overview As Quality Manager, you will lead the Quality Department, ensuring compliance with regulatory standards including GMP and VMD licence conditions. You'll oversee quality systems, audits, and documentation, ensuring alignment with our Quality Manual, MPDs, and SOPs. Your leadership will drive continuous improvement, support cross-departmental collaboration, and uphold our commitment to donor welfare and ethical standards. Key Responsibilities Strategic Leadership Develop and deliver the annual quality strategy in collaboration with the Managing Director. Embed the Quality Policy across the organisation with measurable KPIs. Report departmental performance, risks, and concerns to senior leadership. Team Management Lead and support the Quality Administrator and Quality Compliance Officer. Conduct regular performance reviews and support professional development. Work with the Training Department to ensure staff are up to date on quality procedures and regulatory changes. Quality Systems & Compliance Maintain and enforce the Quality Management System (QMS) across all departments. Oversee document control and ensure accuracy and accessibility. Manage change control processes and ensure timely updates and reporting. Ensure compliance with VMD licence, GMP, VMR, and RCVS Code of Conduct. Liaise with the Clinical Supervisor on licence-related matters and regulatory communications. Continuous Improvement Lead the Non-Conformance Process (NCP), supporting investigations and trend analysis. Promote a culture of proactive problem-solving and quality awareness. Collaborate with departments to implement improvement plans and reduce non-conformities. Reporting & Governance Produce regular reports including KPIs and audit summaries for senior management. Chair the Management Quality Review (MQR) Board and ensure follow-up actions. Oversee quality alignment in project and product development. Cross-Functional Collaboration Partner with department leads to embed quality at operational levels. Support the Training, Laboratory, and Logistics teams in process improvement. Maintain relationships with external advisors and the Ethics Panel. Operational & Ethical Standards Ensure consistent application of GMP principles. Monitor and uphold ethical standards in line with organisational values. Travel as needed for audits, donation sessions, and training. Adhere to internal policies including clean desk and driving guidelines. Qualifications & Experience Essential Relevant quality qualification or equivalent experience. Strong knowledge of GMP. 3-5 years of supervisory or management experience. Proven ability to analyse data, solve problems, and drive improvements. Excellent leadership, communication, and project planning skills. Desirable Audit qualification. Degree in quality management or related field. Experience with continuous improvement methodologies. Personal Attributes Professional, confident, and approachable. Proactive and adaptable with a positive attitude. Strong customer service ethos and interpersonal skills. Detail-oriented with high standards of accuracy. Self-motivated and well-organised. Collaborative team player. Compassionate and empathetic, especially towards pet owners and the veterinary community. Additional Information Participation in events, some of which may occur outside regular working hours, is expected and considered a valuable part of your role. Advance notice will be provided wherever possible. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Quality Manager Our values-Caring, Pioneering, Real-are at the heart of everything we do. These principles guide our mission and shape our culture. We expect every team member to embody these values, helping us deliver exceptional service and maintain our reputation as a forward-thinking and compassionate charity. Role Overview As Quality Manager, you will lead the Quality Department, ensuring compliance with regulatory standards including GMP and VMD licence conditions. You'll oversee quality systems, audits, and documentation, ensuring alignment with our Quality Manual, MPDs, and SOPs. Your leadership will drive continuous improvement, support cross-departmental collaboration, and uphold our commitment to donor welfare and ethical standards. Key Responsibilities Strategic Leadership Develop and deliver the annual quality strategy in collaboration with the Managing Director. Embed the Quality Policy across the organisation with measurable KPIs. Report departmental performance, risks, and concerns to senior leadership. Team Management Lead and support the Quality Administrator and Quality Compliance Officer. Conduct regular performance reviews and support professional development. Work with the Training Department to ensure staff are up to date on quality procedures and regulatory changes. Quality Systems & Compliance Maintain and enforce the Quality Management System (QMS) across all departments. Oversee document control and ensure accuracy and accessibility. Manage change control processes and ensure timely updates and reporting. Ensure compliance with VMD licence, GMP, VMR, and RCVS Code of Conduct. Liaise with the Clinical Supervisor on licence-related matters and regulatory communications. Continuous Improvement Lead the Non-Conformance Process (NCP), supporting investigations and trend analysis. Promote a culture of proactive problem-solving and quality awareness. Collaborate with departments to implement improvement plans and reduce non-conformities. Reporting & Governance Produce regular reports including KPIs and audit summaries for senior management. Chair the Management Quality Review (MQR) Board and ensure follow-up actions. Oversee quality alignment in project and product development. Cross-Functional Collaboration Partner with department leads to embed quality at operational levels. Support the Training, Laboratory, and Logistics teams in process improvement. Maintain relationships with external advisors and the Ethics Panel. Operational & Ethical Standards Ensure consistent application of GMP principles. Monitor and uphold ethical standards in line with organisational values. Travel as needed for audits, donation sessions, and training. Adhere to internal policies including clean desk and driving guidelines. Qualifications & Experience Essential Relevant quality qualification or equivalent experience. Strong knowledge of GMP. 3-5 years of supervisory or management experience. Proven ability to analyse data, solve problems, and drive improvements. Excellent leadership, communication, and project planning skills. Desirable Audit qualification. Degree in quality management or related field. Experience with continuous improvement methodologies. Personal Attributes Professional, confident, and approachable. Proactive and adaptable with a positive attitude. Strong customer service ethos and interpersonal skills. Detail-oriented with high standards of accuracy. Self-motivated and well-organised. Collaborative team player. Compassionate and empathetic, especially towards pet owners and the veterinary community. Additional Information Participation in events, some of which may occur outside regular working hours, is expected and considered a valuable part of your role. Advance notice will be provided wherever possible. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
