Human Capital Ventures
Milton Keynes, Buckinghamshire
Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote 2 - 3 days per week in office) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus programme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Sep 06, 2025
Full time
Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will be supporting the 3rd party provider and employees during core business hours (7 AM - 7 PM, Monday to Friday) in the office, as well as outside of core hours (7 PM - 2 AM, Monday to Friday) remotely on a rota basis. Additionally, you will support the business on weekends and bank holidays on a 24/7 rota, with voluntary on-call weekend shifts available for those who wish to take them. Additionally, once every week there is an evening shift from home (6 PM - 12 AM) with an offered added compensation. This is an exceptional opportunity to join a market-leading organization and be part of a dynamic and supportive team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and triaged promptly. Maintain and update Knowledge Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting support issues to the Service Desk Team Lead and Head of IT Support when necessary. Conduct advanced network troubleshooting and root cause analysis. Provide advanced support for mobile devices (Apple & Android) and Mac OS X. Administer Active Directory Users and Computers through ADMP and CoreView. Deliver expert-level support for Windows 10, Windows 11, and Microsoft products. Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones and tablets Familiarity and comfort in using web conferencing and collaboration tools and applications such as Teams, Zoom, Whatsapp, Cisco Webex etc. Excellent analytical and problem-solving skills, with the ability to think creatively and strategically. Strong communication skills, with the ability to clearly articulate technical issues to non-technical stakeholders. Ability to work independently and as part of a team, with a focus on achieving results. Location: Milton Keynes, Buckinghamshire (Hybrid Remote 2 - 3 days per week in office) Status: Permanent, Full Time Salary: £30,000 - £35,000 per annum Benefits: Annual bonus programme, optional on-call, paid training and development, excellent holiday allowance, great pension, health, and life insurance more! Do not let this opportunity pass you by which could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
About us: Are you passionate about financial capability? Join us to develop knowledge, resources and tools that are accessible to all! At The London Foundation for Banking & Finance (LFBF), our story began in 1879 when a group of visionary bank workers set out to elevate professional standards and leadership in the industry. Over the past 145 years, we became a recognised leader in financial services education, offering industry-leading qualifications and setting the gold standard for professional competency. In 2023 we entered an exciting new chapter as an independent charity, revitalising and refocusing our mission to improve financial capability and empower professionals in the sector. We are now seeking a passionate leader to join our Chief Executive and senior management team on an interim basis to cover a period of family leave. Our charitable objective is the advancement of knowledge and education in financial services, and to carry out research and publish useful results for the benefit of the public. In doing so, we seek to improve levels of financial literacy and skills, as well as support those working within or considering a career in the financial services industry. Our objective is just as relevant, perhaps even more so, today as it has been in our long history. If you're inspired to make a real impact and contribute to the advancement of financial knowledge for the benefit of society, we want to hear from you. About the role: In this senior research professional role, you will be instrumental in executing strategic objectives, specifically through the delivery of a comprehensive research strategy that aligns with our charitable objects and goals. You will work closely with the Director of Communications to support content creation initiatives with research and evidence. This is an exciting opportunity for a senior research professional who is looking to apply their expertise in a strategic leadership role while enjoying both the flexibility of hybrid working and flexible part-time hours. Key Responsibilities: Delivering the research strategy ensuring alignment with our charitable goals. Developing, conducting and managing research projects, content creation and storytelling. Implement and report on LFBF s newly developed impact measurement framework. Communicate research findings by presenting at conferences, workshops and seminar. Communicate with stakeholders and maintain partnerships You will have: Worked in a senior Research role, preferably at Director level. Proven experience in developing, delivering or overseeing research projects, including sourcing funding and sponsorship Deep understanding of both qualitative and quantitative research methods, including data collection, analysis, and interpretation Ideally in-depth knowledge of the charity s focus area, financial capability, to guide relevant and impactful research although we are open to different research specialisms with applicability/ relevance to financial capability. Experience in content creation, storytelling, and managing multi-channel content delivery, such as podcasts. Project management skills to oversee research plans, and expertise in identifying and maintaining relationships with key stakeholders. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. What we offer: An opportunity to make a significant impact on the success of the strategy of the charity. A collaborative, adaptable and supportive work environment where integrity and innovation are valued. Competitive compensation based on your experience and the charity sector Hybrid working work from home and work from our London office based in the City: we d like you to be in the office on two fixed days a month (Thursday) but otherwise we re flexible. Flexible working days and times: We re happy to be flexible as we trust you to get things done We recognise that physical, mental and financial wellbeing is important: so enjoy our generous annual leave (31 days plus bank holidays for full time hours, pro rata for part time hours) which increases further after two and five years service. You can also buy and sell annual leave. join our Private Medical insurance scheme. provision of generous life insurance cover, to provide financial security to your loved ones should the worst happen.
Sep 05, 2025
Full time
About us: Are you passionate about financial capability? Join us to develop knowledge, resources and tools that are accessible to all! At The London Foundation for Banking & Finance (LFBF), our story began in 1879 when a group of visionary bank workers set out to elevate professional standards and leadership in the industry. Over the past 145 years, we became a recognised leader in financial services education, offering industry-leading qualifications and setting the gold standard for professional competency. In 2023 we entered an exciting new chapter as an independent charity, revitalising and refocusing our mission to improve financial capability and empower professionals in the sector. We are now seeking a passionate leader to join our Chief Executive and senior management team on an interim basis to cover a period of family leave. Our charitable objective is the advancement of knowledge and education in financial services, and to carry out research and publish useful results for the benefit of the public. In doing so, we seek to improve levels of financial literacy and skills, as well as support those working within or considering a career in the financial services industry. Our objective is just as relevant, perhaps even more so, today as it has been in our long history. If you're inspired to make a real impact and contribute to the advancement of financial knowledge for the benefit of society, we want to hear from you. About the role: In this senior research professional role, you will be instrumental in executing strategic objectives, specifically through the delivery of a comprehensive research strategy that aligns with our charitable objects and goals. You will work closely with the Director of Communications to support content creation initiatives with research and evidence. This is an exciting opportunity for a senior research professional who is looking to apply their expertise in a strategic leadership role while enjoying both the flexibility of hybrid working and flexible part-time hours. Key Responsibilities: Delivering the research strategy ensuring alignment with our charitable goals. Developing, conducting and managing research projects, content creation and storytelling. Implement and report on LFBF s newly developed impact measurement framework. Communicate research findings by presenting at conferences, workshops and seminar. Communicate with stakeholders and maintain partnerships You will have: Worked in a senior Research role, preferably at Director level. Proven experience in developing, delivering or overseeing research projects, including sourcing funding and sponsorship Deep understanding of both qualitative and quantitative research methods, including data collection, analysis, and interpretation Ideally in-depth knowledge of the charity s focus area, financial capability, to guide relevant and impactful research although we are open to different research specialisms with applicability/ relevance to financial capability. Experience in content creation, storytelling, and managing multi-channel content delivery, such as podcasts. Project management skills to oversee research plans, and expertise in identifying and maintaining relationships with key stakeholders. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. What we offer: An opportunity to make a significant impact on the success of the strategy of the charity. A collaborative, adaptable and supportive work environment where integrity and innovation are valued. Competitive compensation based on your experience and the charity sector Hybrid working work from home and work from our London office based in the City: we d like you to be in the office on two fixed days a month (Thursday) but otherwise we re flexible. Flexible working days and times: We re happy to be flexible as we trust you to get things done We recognise that physical, mental and financial wellbeing is important: so enjoy our generous annual leave (31 days plus bank holidays for full time hours, pro rata for part time hours) which increases further after two and five years service. You can also buy and sell annual leave. join our Private Medical insurance scheme. provision of generous life insurance cover, to provide financial security to your loved ones should the worst happen.
Job Description What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. About Working in PMCM: The Project Management and Commercial Management (PMCM) discipline at WSP involves overseeing the successful delivery of large-scale building and infrastructure projects. This includes ensuring projects are completed on time, within budget, and to the highest quality standards. Working in PMCM means being at the forefront of innovation, collaborating with diverse teams, and making a tangible impact on our built environment. A little more about your role We have an exciting opportunity for a Senior Project Manager with relevant expertise gained within a Property, Construction or Infrastructure Consultancy, to join our growing PMCM Team in Belfast. You will work with, and support, our PMCM team on exciting large scale, multi-million-pound projects within both the Public and Private Sectors. A typical week might include: Working within a Team, you will be supported by a Project Director and Associate Director, to plan, control and deliver activities during the pre-construction and construction stages. Engaging with Clients, Internal and External Consultants, and Specialist Suppliers Running Project and Design Team meetings, preparation of reports, minutes, and other documented deliverables Communicating with other WSP teams across the UK Progressing your project/s and ensuring that activities are completed on time Supporting our Project Management commissions to achieve safe, sustainable and efficient outcomes Developing and maintaining relationships with clients, peers and others who are influential in providing future business Leading or supporting business development activities Your Team You will be part of WSP's wider PMCM team, offering you further opportunities to work on exciting projects across the UK. Your future development will be actively supported, within a supportive and caring culture, with access to WSP's full range of training and development tools and resources. Your working week will be exciting, challenging and varied, and you will be empowered to drive your own career development. You will integrate into our team's flexible working culture, attending meetings remotely and in-person, attending client offices and construction sites as appropriate to meet the needs of each client and project. We'd love to hear from you if you have: Demonstrable capability in Project Management with relevant professional experience You hold professional membership in relevant institutions (including ICE, RICS or APM). Want to grow and develop your Project Management career within a Global Business. Have a proven Project Management background within a Consultancy environment, working as part of a project team and/or leading your own projects. Can demonstrate your ability to coordinate and manage teams to consistently deliver projects. Demonstratable experience of using common standard form contracts including NEC, JCT and ICC. Are passionate about construction, innovation and industry best practice initiatives. An industry recognised qualification in NEC would be advantageous. Hold a relevant degree, or similar higher education qualification. Why Join WSP? At WSP, we offer a collaborative and inclusive work environment where you can grow your career and make a meaningful impact. We provide competitive compensation, comprehensive benefits, and opportunities for professional development. If you are a passionate and experienced Project Manager looking for a challenging and rewarding opportunity, we would love to hear from you! Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Sep 05, 2025
Full time
Job Description What if you could shape a career as unique as you? At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons. About Working in PMCM: The Project Management and Commercial Management (PMCM) discipline at WSP involves overseeing the successful delivery of large-scale building and infrastructure projects. This includes ensuring projects are completed on time, within budget, and to the highest quality standards. Working in PMCM means being at the forefront of innovation, collaborating with diverse teams, and making a tangible impact on our built environment. A little more about your role We have an exciting opportunity for a Senior Project Manager with relevant expertise gained within a Property, Construction or Infrastructure Consultancy, to join our growing PMCM Team in Belfast. You will work with, and support, our PMCM team on exciting large scale, multi-million-pound projects within both the Public and Private Sectors. A typical week might include: Working within a Team, you will be supported by a Project Director and Associate Director, to plan, control and deliver activities during the pre-construction and construction stages. Engaging with Clients, Internal and External Consultants, and Specialist Suppliers Running Project and Design Team meetings, preparation of reports, minutes, and other documented deliverables Communicating with other WSP teams across the UK Progressing your project/s and ensuring that activities are completed on time Supporting our Project Management commissions to achieve safe, sustainable and efficient outcomes Developing and maintaining relationships with clients, peers and others who are influential in providing future business Leading or supporting business development activities Your Team You will be part of WSP's wider PMCM team, offering you further opportunities to work on exciting projects across the UK. Your future development will be actively supported, within a supportive and caring culture, with access to WSP's full range of training and development tools and resources. Your working week will be exciting, challenging and varied, and you will be empowered to drive your own career development. You will integrate into our team's flexible working culture, attending meetings remotely and in-person, attending client offices and construction sites as appropriate to meet the needs of each client and project. We'd love to hear from you if you have: Demonstrable capability in Project Management with relevant professional experience You hold professional membership in relevant institutions (including ICE, RICS or APM). Want to grow and develop your Project Management career within a Global Business. Have a proven Project Management background within a Consultancy environment, working as part of a project team and/or leading your own projects. Can demonstrate your ability to coordinate and manage teams to consistently deliver projects. Demonstratable experience of using common standard form contracts including NEC, JCT and ICC. Are passionate about construction, innovation and industry best practice initiatives. An industry recognised qualification in NEC would be advantageous. Hold a relevant degree, or similar higher education qualification. Why Join WSP? At WSP, we offer a collaborative and inclusive work environment where you can grow your career and make a meaningful impact. We provide competitive compensation, comprehensive benefits, and opportunities for professional development. If you are a passionate and experienced Project Manager looking for a challenging and rewarding opportunity, we would love to hear from you! Imagine a better future for you and a better future for us all. Work on landmark projects around the world and embrace opportunities to make an even bigger impact in the communities you care about. What if you could do the best work of your life and create a legacy for yourself? Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
The Opportunity Our client, a leading national property consultancy, is seeking an experienced CPO Surveyor to join their London team at Senior to Associate Director level. This is an exciting opportunity to play a central role in high-profile regeneration and infrastructure projects, advising both acquiring authorities and claimants on all aspects of compulsory purchase and compensation. The successful individual will join an established team with a strong pipeline of work and the opportunity to contribute to the growth of the service line at both regional and national levels. Key Responsibilities Deliver expert advice on compulsory purchase, compensation, and land assembly to acquiring authorities, developers, landowners and occupiers. Lead on the preparation, negotiation and settlement of complex compensation claims, including property, land and business disturbance matters. Act as a trusted advisor on regeneration and infrastructure projects across London and the wider UK. Produce valuation reports, claim submissions and expert witness documentation. Contribute to business development, client relationship management and growth of the CPO service line. Mentor and support junior surveyors within the team, helping develop technical expertise and market knowledge. Stay abreast of evolving legislation, case law and industry best practice. Candidate Requirements MRICS qualified with a strong background in compulsory purchase, land assembly or valuation. Proven track record advising on CPO matters for either acquiring authorities, claimants, or both. Exceptional negotiation, report writing and client management skills. Commercially minded with the ability to deliver high quality advice in a fast-moving environment. Ambitious and motivated to develop into a leadership position within the team. What s on Offer Competitive salary and bonus scheme, aligned to experience. Clear progression to Associate Director and beyond within a supportive, ambitious environment. The opportunity to work on some of the UK s most high-profile infrastructure and regeneration schemes.
Sep 05, 2025
Full time
The Opportunity Our client, a leading national property consultancy, is seeking an experienced CPO Surveyor to join their London team at Senior to Associate Director level. This is an exciting opportunity to play a central role in high-profile regeneration and infrastructure projects, advising both acquiring authorities and claimants on all aspects of compulsory purchase and compensation. The successful individual will join an established team with a strong pipeline of work and the opportunity to contribute to the growth of the service line at both regional and national levels. Key Responsibilities Deliver expert advice on compulsory purchase, compensation, and land assembly to acquiring authorities, developers, landowners and occupiers. Lead on the preparation, negotiation and settlement of complex compensation claims, including property, land and business disturbance matters. Act as a trusted advisor on regeneration and infrastructure projects across London and the wider UK. Produce valuation reports, claim submissions and expert witness documentation. Contribute to business development, client relationship management and growth of the CPO service line. Mentor and support junior surveyors within the team, helping develop technical expertise and market knowledge. Stay abreast of evolving legislation, case law and industry best practice. Candidate Requirements MRICS qualified with a strong background in compulsory purchase, land assembly or valuation. Proven track record advising on CPO matters for either acquiring authorities, claimants, or both. Exceptional negotiation, report writing and client management skills. Commercially minded with the ability to deliver high quality advice in a fast-moving environment. Ambitious and motivated to develop into a leadership position within the team. What s on Offer Competitive salary and bonus scheme, aligned to experience. Clear progression to Associate Director and beyond within a supportive, ambitious environment. The opportunity to work on some of the UK s most high-profile infrastructure and regeneration schemes.
Director of AI Manchester (Office Based) Excellent Salary + Bonus + Benefits Are you a visionary AI leader ready to shape the future of enterprise AI; from strategic roadmap to hands-on implementation? Join a fast-scaling, international SaaS company that's transforming its industry through relentless innovation, advanced product development and investment in next-generation AI solutions. This is a rare, high-impact opportunity to define and drive the end-to-end AI agenda of a multi-award-winning business backed by a world-class leadership team. As Director of AI, you will own the company's AI vision - leading strategy development, technical execution, and operational scaling across Machine Learning, Generative AI, Large language Models and beyond. Your leadership will directly influence product innovation, operational excellence, and commercial success. Role Overview Define and drive the enterprise AI strategy - identifying opportunities for innovation, automation, and market differentiation using advanced AI/ML technologies. Own the full lifecycle of AI initiatives, from vision and roadmap to technical architecture, delivery, optimisation, and governance. Build and lead cross-functional AI teams, ensuring alignment between technical execution and strategic business goals. Evaluate emerging technologies (e.g. LLMs, RAG, vector search, knowledge graphs) and make evidence-based recommendations to stakeholders. Establish best practices for responsible AI development, including risk management, compliance, and explainability. Partner with senior leadership to integrate AI into core business functions and customer-facing products at speed and scale. What You Bring Proven leadership in delivering enterprise-scale AI strategies, ideally in a high-growth SaaS or technology-led environment. Strong academic or practical background in AI, ML, Data Science, Computer Science or a related STEM field. Demonstrated hands-on expertise in building and deploying advanced ML and Generative AI models in production (including RAG Architecture) Deep technical proficiency with LLMs, NLP, Python, SQL, and major AI/ML frameworks (e.g., PyTorch, TensorFlow). Strong understanding of AI engineering fundamentals including DevOps, CI/CD, MLOps, and DevSecOps. Experience building AI governance frameworks to address ethical risk, model accuracy, and regulatory compliance. Why Join? This is a career-defining opportunity to shape the AI strategy of a high-growth, global and entrepreneurial organisation. You'll work alongside a visionary leadership team and have the autonomy to innovate, influence, and scale AI solutions that have real-world commercial impact. Enjoy a highly competitive compensation package, including: Excellent base salary Generous performance-based bonus Private healthcare, pension scheme, and premium benefits A dynamic, innovation-first culture with real career progression DAI(phone number removed)AM INDAMS
Sep 04, 2025
Full time
Director of AI Manchester (Office Based) Excellent Salary + Bonus + Benefits Are you a visionary AI leader ready to shape the future of enterprise AI; from strategic roadmap to hands-on implementation? Join a fast-scaling, international SaaS company that's transforming its industry through relentless innovation, advanced product development and investment in next-generation AI solutions. This is a rare, high-impact opportunity to define and drive the end-to-end AI agenda of a multi-award-winning business backed by a world-class leadership team. As Director of AI, you will own the company's AI vision - leading strategy development, technical execution, and operational scaling across Machine Learning, Generative AI, Large language Models and beyond. Your leadership will directly influence product innovation, operational excellence, and commercial success. Role Overview Define and drive the enterprise AI strategy - identifying opportunities for innovation, automation, and market differentiation using advanced AI/ML technologies. Own the full lifecycle of AI initiatives, from vision and roadmap to technical architecture, delivery, optimisation, and governance. Build and lead cross-functional AI teams, ensuring alignment between technical execution and strategic business goals. Evaluate emerging technologies (e.g. LLMs, RAG, vector search, knowledge graphs) and make evidence-based recommendations to stakeholders. Establish best practices for responsible AI development, including risk management, compliance, and explainability. Partner with senior leadership to integrate AI into core business functions and customer-facing products at speed and scale. What You Bring Proven leadership in delivering enterprise-scale AI strategies, ideally in a high-growth SaaS or technology-led environment. Strong academic or practical background in AI, ML, Data Science, Computer Science or a related STEM field. Demonstrated hands-on expertise in building and deploying advanced ML and Generative AI models in production (including RAG Architecture) Deep technical proficiency with LLMs, NLP, Python, SQL, and major AI/ML frameworks (e.g., PyTorch, TensorFlow). Strong understanding of AI engineering fundamentals including DevOps, CI/CD, MLOps, and DevSecOps. Experience building AI governance frameworks to address ethical risk, model accuracy, and regulatory compliance. Why Join? This is a career-defining opportunity to shape the AI strategy of a high-growth, global and entrepreneurial organisation. You'll work alongside a visionary leadership team and have the autonomy to innovate, influence, and scale AI solutions that have real-world commercial impact. Enjoy a highly competitive compensation package, including: Excellent base salary Generous performance-based bonus Private healthcare, pension scheme, and premium benefits A dynamic, innovation-first culture with real career progression DAI(phone number removed)AM INDAMS
Equifind are delighted to be partnering with a Logistics business based in Windsor, who are looking to recruit a Finance Director/ Compliance Officer . The role will report to the Managing Director. Your role will be to lead the Finance, Business Control, and Systems departments and to deliver mid-term strategy and business goals. You will be managing a team of 4 people directly, and 80 people indirectly and will have previous team management of this size. About the role To help drive sales growth and profitability in line with agreed Profit Plan, Mid Term Plan and Strategic Targets. To take full responsibility for financial results, interpretation thereof and active development of measures for improvement. To develop and implement new initiatives and work closely with other stakeholders in the business to maximise growth opportunities. To contribute to the leadership and development of the company through active participation and collaboration in the Senior Management Team. Complete monthly reviews with direct reporting team members. Develop self-managed teams and hold regular team meetings to provide information, gain feedback and encourage team working. Provide support for team members with business operations, wellbeing and personal development. Implement, monitor and improve Key Performance Indicators in all areas of responsibility. Specific Responsibilities Oversee and govern the company's financial performance, ensuring accuracy and integrity in monthly closing and reporting Monitor and enforce compliance with internal policies and regulatory standards; ensure adoption of the Compliance Charter by all Directors Collaborate cross-functionally during customer negotiations to maximise volume and profitability Identify and evaluate business opportunities using KPIs, benchmarks, and operational insights Lead forecasting and profit planning based on sound data and clearly defined assumptions Ensure transparency and compliance in financial reporting, including tax filings and legal obligations Manage cash flow, liquidity, and funding strategies to support business stability and growth Maintain robust financial data processes and continuously drive improvements in bookkeeping and reporting systems Safeguard a strong internal control environment within Finance and support control initiatives across the organisation Participate in monthly and annual planning cycles, investment evaluations, and project assessments Lead financial integration for business transfers and acquisitions across national operations Review and enhance sales contracts to optimise profitability and customer satisfaction Partner with the Managing Director and Senior Leadership Team to ensure business performance and regulatory compliance. Candidate profile ACA/ACCA qualified accountant with 10-15 years PQE experience Proven experience managing large teams (direct and indirect) Strong leadership and stakeholder engagement skills Deep understanding of financial strategy, compliance, and operational controls Agile mindset with a track record of driving performance and change Benefits Package Annual Discretionary Bonus Based on both personal performance and overall company results Company Car Provided as part of the leadership compensation package Private Healthcare Comprehensive coverage for you and your family Generous Holiday Allowance 28 days annual leave Pension Contribution 7% employer contribution to your pension scheme
Sep 01, 2025
Full time
Equifind are delighted to be partnering with a Logistics business based in Windsor, who are looking to recruit a Finance Director/ Compliance Officer . The role will report to the Managing Director. Your role will be to lead the Finance, Business Control, and Systems departments and to deliver mid-term strategy and business goals. You will be managing a team of 4 people directly, and 80 people indirectly and will have previous team management of this size. About the role To help drive sales growth and profitability in line with agreed Profit Plan, Mid Term Plan and Strategic Targets. To take full responsibility for financial results, interpretation thereof and active development of measures for improvement. To develop and implement new initiatives and work closely with other stakeholders in the business to maximise growth opportunities. To contribute to the leadership and development of the company through active participation and collaboration in the Senior Management Team. Complete monthly reviews with direct reporting team members. Develop self-managed teams and hold regular team meetings to provide information, gain feedback and encourage team working. Provide support for team members with business operations, wellbeing and personal development. Implement, monitor and improve Key Performance Indicators in all areas of responsibility. Specific Responsibilities Oversee and govern the company's financial performance, ensuring accuracy and integrity in monthly closing and reporting Monitor and enforce compliance with internal policies and regulatory standards; ensure adoption of the Compliance Charter by all Directors Collaborate cross-functionally during customer negotiations to maximise volume and profitability Identify and evaluate business opportunities using KPIs, benchmarks, and operational insights Lead forecasting and profit planning based on sound data and clearly defined assumptions Ensure transparency and compliance in financial reporting, including tax filings and legal obligations Manage cash flow, liquidity, and funding strategies to support business stability and growth Maintain robust financial data processes and continuously drive improvements in bookkeeping and reporting systems Safeguard a strong internal control environment within Finance and support control initiatives across the organisation Participate in monthly and annual planning cycles, investment evaluations, and project assessments Lead financial integration for business transfers and acquisitions across national operations Review and enhance sales contracts to optimise profitability and customer satisfaction Partner with the Managing Director and Senior Leadership Team to ensure business performance and regulatory compliance. Candidate profile ACA/ACCA qualified accountant with 10-15 years PQE experience Proven experience managing large teams (direct and indirect) Strong leadership and stakeholder engagement skills Deep understanding of financial strategy, compliance, and operational controls Agile mindset with a track record of driving performance and change Benefits Package Annual Discretionary Bonus Based on both personal performance and overall company results Company Car Provided as part of the leadership compensation package Private Healthcare Comprehensive coverage for you and your family Generous Holiday Allowance 28 days annual leave Pension Contribution 7% employer contribution to your pension scheme
Chartered Financial Adviser - Inherited £40M AUM Client Bank + Equity Potential "A rare opportunity to inherit a £40M client portfolio - and build a future with equity." A dynamic and expanding wealth management firm is seeking a Chartered Financial Adviser to join its high-performing advisory team. Known for its commitment to integrity, compliance, and exceptional client care, the firm offers the successful candidate the chance to inherit an established portfolio of approximately 100 households with £40 million AUM, alongside the opportunity to build a pathway to equity. With a strong emphasis on quality financial planning and long-term relationships, the firm provides a supportive environment where advisers can focus on both servicing existing clients and developing new business opportunities. Responsibilities Manage and service an inherited client bank of approximately 100 households with £40M in assets under management. Conduct annual financial reviews and ensure suitability letters are completed within two weeks of each client meeting. Maintain 95%+ file quality in line with FCA and internal compliance standards. Deliver holistic financial planning advice across investments, pensions, protection, tax, and estate planning. Develop and grow a personal client bank through referrals and self-generated business. Contribute to strategic business planning, with a potential route to director-level responsibility for senior candidates. Candidate Profile The ideal candidate will be a Chartered Financial Planner (CII or equivalent) with a blend of strong technical knowledge and commercial drive. They will be equally comfortable nurturing long-term client relationships and building new ones from the ground up. Essential Skills & Experience: Chartered status (or working towards). Proven ability to manage and grow client portfolios. Strong compliance record and attention to detail. Confident communicator with HNW and younger, tech-savvy clients. Proficient in Intelliflo Office (or similar CRM/financial planning systems). Entrepreneurial mindset and interest in potential equity ownership. Compensation & Benefits Base Salary: £75,000- £85,000 (dependent on experience and seniority). Compliance Bonus: Up to £8,000 for maintaining a 95% file completion rate. New Business Bonus Structure: 10% on first £60,000 in fees 20% on £60,000-£90,000 30% on £90,000-£120,000 50% on fees above £120,000 Team Bonus: 10% of turnover above team targets, shared equally. Equity Potential: Clear pathway to ownership for advisers who demonstrate the ability to generate new business Hybrid Working Options: Flexible work model with office and remote blend. Paraplanning & Admin Support: To enable focus on client-facing activities.
Sep 01, 2025
Full time
Chartered Financial Adviser - Inherited £40M AUM Client Bank + Equity Potential "A rare opportunity to inherit a £40M client portfolio - and build a future with equity." A dynamic and expanding wealth management firm is seeking a Chartered Financial Adviser to join its high-performing advisory team. Known for its commitment to integrity, compliance, and exceptional client care, the firm offers the successful candidate the chance to inherit an established portfolio of approximately 100 households with £40 million AUM, alongside the opportunity to build a pathway to equity. With a strong emphasis on quality financial planning and long-term relationships, the firm provides a supportive environment where advisers can focus on both servicing existing clients and developing new business opportunities. Responsibilities Manage and service an inherited client bank of approximately 100 households with £40M in assets under management. Conduct annual financial reviews and ensure suitability letters are completed within two weeks of each client meeting. Maintain 95%+ file quality in line with FCA and internal compliance standards. Deliver holistic financial planning advice across investments, pensions, protection, tax, and estate planning. Develop and grow a personal client bank through referrals and self-generated business. Contribute to strategic business planning, with a potential route to director-level responsibility for senior candidates. Candidate Profile The ideal candidate will be a Chartered Financial Planner (CII or equivalent) with a blend of strong technical knowledge and commercial drive. They will be equally comfortable nurturing long-term client relationships and building new ones from the ground up. Essential Skills & Experience: Chartered status (or working towards). Proven ability to manage and grow client portfolios. Strong compliance record and attention to detail. Confident communicator with HNW and younger, tech-savvy clients. Proficient in Intelliflo Office (or similar CRM/financial planning systems). Entrepreneurial mindset and interest in potential equity ownership. Compensation & Benefits Base Salary: £75,000- £85,000 (dependent on experience and seniority). Compliance Bonus: Up to £8,000 for maintaining a 95% file completion rate. New Business Bonus Structure: 10% on first £60,000 in fees 20% on £60,000-£90,000 30% on £90,000-£120,000 50% on fees above £120,000 Team Bonus: 10% of turnover above team targets, shared equally. Equity Potential: Clear pathway to ownership for advisers who demonstrate the ability to generate new business Hybrid Working Options: Flexible work model with office and remote blend. Paraplanning & Admin Support: To enable focus on client-facing activities.
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 01, 2025
Contractor
Senior Business Support Officer Location: 1 Catford Road, Catford, London, SE6 4RU Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay rate: £ 19.92 per hour Job Ref: OR12142 Responsibilities Provide modern, customer-focused, efficient, and effective administrative and clerical support to directorates, including project support where required. Deliver a wide range of both routine and more complex administrative tasks to support the effective and efficient delivery of services within directorates. Focus on providing administrative support to the Housing Service, with potential future support to other Directorates as needed. Undertake all administrative work associated with the ordering and tracking of repairs works/disrepair specifications through to completion, including liaison with residents, contractors, surveyors, and other stakeholders, and effective use of key IT systems. Work with colleagues in other areas of the service to resolve operational issues, complaints, and enquiries, ensuring compliance with Lewisham Council s deadlines for responses. Manage the delivery of complex repairs and damp and mould as required, including planning, sequencing, and coordination of works, and liaising with tenants, leaseholders, contractors, and other stakeholders. Support the design and implementation of high-quality administrative and management information systems to support the work of the service, including ongoing evaluation and review. Provide background information to enable staff to respond fully to reports of housing disrepair, complaints, and other enquiries. Collate and produce reports and statistical information for pre and post inspections, contractor performance, and other issues relating to contract management. Support the organisation of statutory visits, meetings, and case conferences, including preparing papers, inviting attendees, and booking travel. Take accurate notes at meetings or other events, ensuring confidentiality is maintained at all times. Support the organisation and delivery of events and training courses, including booking venues or catering and arranging travel/accommodation. Collate, print, and distribute documents or materials as required or requested by the directorate. Process all correspondence, including logging, distribution, monitoring, prioritising, and reporting on progress and filing as appropriate. Undertake basic research and analysis of information in relation to directorates. Foster positive team working across the service and promote effective working relationships with residents, contractors, and other key stakeholders to ensure smooth running of the repairs process. Provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements, and provision of appropriate budget reports for management reporting. Manage basic internal queries and information requests, referring more complex queries to Team Managers as necessary. Assist in the delivery of general office management tasks within the department, including supporting Business Continuity and Health & Safety processes and maintaining corporate registers or contract lists. Comply with policies and procedures relating to safeguarding, child protection, health, safety, and security, confidentiality, and data protection, reporting all concerns to an appropriate person. Ensure duties are carried out in accordance with the Council s policies and Code of Conduct, incorporating values and behaviours of being ambitious, inclusive, collaborative, accountable, and trustworthy. Take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area, working closely with colleagues in relevant directorates to provide a seamless service. Support other areas of the authority with their administrative duties as part of a corporate administrative function, including support for OFTSED inspections, Peer Challenges, and any other urgent administrative matter. Change location in accordance with the needs of the service as required. Person Specification Good understanding of the role and functions of local government and the key issues facing local government, particularly in an inner London context. Good understanding of the organisation, management, and control of administrative, business support, and customer contact processes. Understanding of the legal and financial framework within which local government operates, and its role within the local community. Awareness of quality and major service issues facing the Council, particularly housing services. Awareness of the impact of major legislative change on local authority political and organisational structures as well as services and functions. Understanding of the importance of confidentiality and sensitivity with regard to dealing with residents and members of the public. Ability to deliver a wide range of administrative, business support, and customer contact processes. Ability to work effectively under supervision, delivering allocated tasks and work priorities within a changing environment to meet deadlines. Able to maintain discretion when dealing with sensitive and/or confidential information. Ability to work on own initiative where appropriate, but identify when it is necessary to seek advice or refer non-routine or more complex issues and queries to a senior officer. Good ICT skills including spreadsheets, databases, and word processing. Confident user of core business ICT systems, including LCS, EHM, Controcc, Oracle, Tribal/Synergy, SharePoint, and Microsoft packages. Effective verbal and written communication skills, with a good level of numeracy. Excellent customer service skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners. Well-developed organisational and time management skills. Demonstrable experience of providing a high-quality and comprehensive administrative service, delivering core business processes to agreed performance standards. Demonstrable experience of dealing effectively with the public face-to-face, by telephone, and via web enquiries. Experience of working within a busy team. Experience in handling contentious and confidential issues in an effective manner. Experience in working within a pressurised environment, prioritising and organising conflicting workloads. Experience of liaising effectively with both statutory and non-statutory agencies. Good standard of general education. Awareness of and a commitment to Equality of Access and Opportunity in a diverse community. Understanding of how equality and diversity relates to this post. Able to remain calm when working under pressure with a high workload. Positive attitude to solving complex problems. Responsive and customer-focused attitude, with a flexible approach to working as part of a team and a willingness to learn new skills. Able to work outside standard working hours as required. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
