Housing Solutions Officer Salary: £15.48 per hour (PAYE) or £20.07 per hour via Umbrella Location: Sheffield Job Type: Full-time, Temporary Our client seeks a Housing Solutions Officer to join their Housing Advice and Options Service team. This role offers a fantastic opportunity to make a significant impact in the lives of households in need. You will provide tailored housing advice, assess housing needs, and work towards homeless prevention and suitable accommodation solutions. Day-to-day of the role: Provide comprehensive housing advice and assess households in housing need. Work within a statutory framework to progress cases in line with legal requirements. Collaborate with internal and external partners to assess circumstances and investigate cases thoroughly. Utilise excellent negotiation skills to manage complex situations and stay calm under pressure. Balance empathy and understanding with managing customer expectations within the limits of available accommodation resources. Work in a supportive environment alongside skilled and experienced officers, seniors, and managers. Required Skills & Qualifications: Demonstrated customer focus with the ability to prioritise and organise work effectively. Excellent communication skills and the ability to work well independently and as part of a team. Resilience and a strong work ethic, with a keenness to learn and grow within the role. Commitment to equality, diversity, and inclusion, aiming to reflect the diverse community served. Ability to handle pressure and complex situations with professionalism. Willingness to complete an Enhanced Disclosure and Barring Service Check. Benefits: Supportive team environment with experienced professionals. Opportunities for personal and professional development. Opportunity to contribute to meaningful work in housing and support services. To apply for the Housing Solutions Officer position, please click 'Apply now' and submit your CV.
Sep 06, 2025
Full time
Housing Solutions Officer Salary: £15.48 per hour (PAYE) or £20.07 per hour via Umbrella Location: Sheffield Job Type: Full-time, Temporary Our client seeks a Housing Solutions Officer to join their Housing Advice and Options Service team. This role offers a fantastic opportunity to make a significant impact in the lives of households in need. You will provide tailored housing advice, assess housing needs, and work towards homeless prevention and suitable accommodation solutions. Day-to-day of the role: Provide comprehensive housing advice and assess households in housing need. Work within a statutory framework to progress cases in line with legal requirements. Collaborate with internal and external partners to assess circumstances and investigate cases thoroughly. Utilise excellent negotiation skills to manage complex situations and stay calm under pressure. Balance empathy and understanding with managing customer expectations within the limits of available accommodation resources. Work in a supportive environment alongside skilled and experienced officers, seniors, and managers. Required Skills & Qualifications: Demonstrated customer focus with the ability to prioritise and organise work effectively. Excellent communication skills and the ability to work well independently and as part of a team. Resilience and a strong work ethic, with a keenness to learn and grow within the role. Commitment to equality, diversity, and inclusion, aiming to reflect the diverse community served. Ability to handle pressure and complex situations with professionalism. Willingness to complete an Enhanced Disclosure and Barring Service Check. Benefits: Supportive team environment with experienced professionals. Opportunities for personal and professional development. Opportunity to contribute to meaningful work in housing and support services. To apply for the Housing Solutions Officer position, please click 'Apply now' and submit your CV.
Take the lead role developing and maintaining the organisations approach to strategic and operational Health and Safety and compliance and be the competent person in respect of Health and Safety matters. Along with this you will develop and maintain a positive organisational culture in respect of Health and Safety including through effective training, collaborative relationships and promotion of the benefits of good practice. Client Details Our client manages circa 2500 homes, half of which are located across the county of Yorkshire. Their homes include apartments, houses, and bungalows and they provide homes for single people, couples, families, and older people. Some of their homes have been adapted to support people living with disabilities. Description Have a clear understanding of the organisations legal and regulatory responsibilities in relation to Health and Safety and compliance. Create effective system for understanding and delivering against these responsibilities, including negotiation and support to other teams who may have direct responsibility for closing out actions to ensure successful compliance. Compliance Framework (RACI matrix) detailing all legislative and regulatory responsibilities for the organization. A clear and effective plan for the mitigation of all related risk Maintain reporting mechanisms and systems (including reporting and monitoring and for Health and Safety and compliance. Managing and Health and Safety and Compliance Data Maintain the organisations understanding of regulatory, legal and policy environment. Monitor and report to Executive Team Profile Fully qualified membership of IOSH At least 10 years' experience leading health and safety at strategic level in an organisation of comparable size and scope and similar levels of risk and regulation with a deep and evolving knowledge of developments in health, safety and wellbeing. Highly developed abilities in the management of risk and development of corporate, long-term solutions and governance structures. Considerable experience of reporting to, and working with, directors and senior managers with evidenced ability to persuade key stakeholders of the need for and the merits of improvement and change. A proven track record of delivering significant improvement in health and safety practices. Evidence of successfully working with key stakeholders such as the HSE and local authority regulatory officers. Experience of identifying and assessing the business need for, and leading on the delivery of, change programmes. Excellent project management, analytical and problem-solving skills. Approachable with demonstrable coaching and mentoring skills. Customer-focused and committed to providing a high-quality service. Proven leadership and team building skills with an inclusive, collaborative style. Tact, diplomacy and the willingness and ability to make difficult decisions as required. Desirable knowledge skills and abilities: Experience of working in a housing association with care settings. Demonstrable experience of achieving H&S and compliance KPIs. Demonstrable experience of continuous improvement. Job Offer Competitive day rate Agile/Hybrid working Opportunity for the role to become permanent
Sep 06, 2025
Seasonal
Take the lead role developing and maintaining the organisations approach to strategic and operational Health and Safety and compliance and be the competent person in respect of Health and Safety matters. Along with this you will develop and maintain a positive organisational culture in respect of Health and Safety including through effective training, collaborative relationships and promotion of the benefits of good practice. Client Details Our client manages circa 2500 homes, half of which are located across the county of Yorkshire. Their homes include apartments, houses, and bungalows and they provide homes for single people, couples, families, and older people. Some of their homes have been adapted to support people living with disabilities. Description Have a clear understanding of the organisations legal and regulatory responsibilities in relation to Health and Safety and compliance. Create effective system for understanding and delivering against these responsibilities, including negotiation and support to other teams who may have direct responsibility for closing out actions to ensure successful compliance. Compliance Framework (RACI matrix) detailing all legislative and regulatory responsibilities for the organization. A clear and effective plan for the mitigation of all related risk Maintain reporting mechanisms and systems (including reporting and monitoring and for Health and Safety and compliance. Managing and Health and Safety and Compliance Data Maintain the organisations understanding of regulatory, legal and policy environment. Monitor and report to Executive Team Profile Fully qualified membership of IOSH At least 10 years' experience leading health and safety at strategic level in an organisation of comparable size and scope and similar levels of risk and regulation with a deep and evolving knowledge of developments in health, safety and wellbeing. Highly developed abilities in the management of risk and development of corporate, long-term solutions and governance structures. Considerable experience of reporting to, and working with, directors and senior managers with evidenced ability to persuade key stakeholders of the need for and the merits of improvement and change. A proven track record of delivering significant improvement in health and safety practices. Evidence of successfully working with key stakeholders such as the HSE and local authority regulatory officers. Experience of identifying and assessing the business need for, and leading on the delivery of, change programmes. Excellent project management, analytical and problem-solving skills. Approachable with demonstrable coaching and mentoring skills. Customer-focused and committed to providing a high-quality service. Proven leadership and team building skills with an inclusive, collaborative style. Tact, diplomacy and the willingness and ability to make difficult decisions as required. Desirable knowledge skills and abilities: Experience of working in a housing association with care settings. Demonstrable experience of achieving H&S and compliance KPIs. Demonstrable experience of continuous improvement. Job Offer Competitive day rate Agile/Hybrid working Opportunity for the role to become permanent
Interim Interim Homelessness Strategy Lead ( Housing Strategy ) Location : Berkshire Contract : 4-6 months 3-4 days per week In collaboration with a South East-based local council, we are seeking an experienced Homelessness Strategy Lead to drive forward key strategic housing priorities. This interim role will play a central part in shaping the council's housing approach, working across departments, political stakeholders, and external partners. Key Outcomes: Lead the co-production and democratic adoption of a Homelessness & Rough Sleeping Strategy. Lead the co-production and adoption of a Specialist Housing Strategy and Specialist Housing SPD. Provide expert advice on affordable housing policy within planning consultations, developer negotiations, and registered provider discussions. Represent the council at planning appeals, inquiries, and with strategic stakeholders such as Homes England. Influence and engage senior officers, elected members, and partners across Adult Social Care, Children's Services, and Planning. About You: Senior-level background (Service Manager or above) within local government housing strategy and policy. Proven track record of developing and delivering housing strategies through to adoption. Strong understanding of homelessness, affordable housing legislation, and funding routes. Politically astute with excellent communication, stakeholder engagement, and influencing skills. Confident self-starter able to work independently and manage complex political pressures. This is an opportunity to lead at a strategic level, influencing housing policy and delivery to directly impact the community. For more information or to apply, please contact Lola Balogun at Panoramic Associates .
Sep 05, 2025
Contractor
Interim Interim Homelessness Strategy Lead ( Housing Strategy ) Location : Berkshire Contract : 4-6 months 3-4 days per week In collaboration with a South East-based local council, we are seeking an experienced Homelessness Strategy Lead to drive forward key strategic housing priorities. This interim role will play a central part in shaping the council's housing approach, working across departments, political stakeholders, and external partners. Key Outcomes: Lead the co-production and democratic adoption of a Homelessness & Rough Sleeping Strategy. Lead the co-production and adoption of a Specialist Housing Strategy and Specialist Housing SPD. Provide expert advice on affordable housing policy within planning consultations, developer negotiations, and registered provider discussions. Represent the council at planning appeals, inquiries, and with strategic stakeholders such as Homes England. Influence and engage senior officers, elected members, and partners across Adult Social Care, Children's Services, and Planning. About You: Senior-level background (Service Manager or above) within local government housing strategy and policy. Proven track record of developing and delivering housing strategies through to adoption. Strong understanding of homelessness, affordable housing legislation, and funding routes. Politically astute with excellent communication, stakeholder engagement, and influencing skills. Confident self-starter able to work independently and manage complex political pressures. This is an opportunity to lead at a strategic level, influencing housing policy and delivery to directly impact the community. For more information or to apply, please contact Lola Balogun at Panoramic Associates .
Are you passionate about supporting vulnerable residents with empathy and efficiency? A London local authority is seeking a proactive and empathetic Temporary Accommodation Decant Officer to join their Housing Services team. This role is central to ensuring residents in temporary accommodation are supported with dignity, care, and efficiency throughout the decant process. Role Overview You will manage resident queries, maintain accurate housing records, and ensure temporary accommodation placements are matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents. Key Responsibilities Accurately record and manage all housing-related queries Maintain and update housing systems and spreadsheets Independently lead workstreams and resolve issues proactively Communicate effectively and empathetically via phone, email, and other channels Assess and match temporary accommodation to customer needs, ensuring suitability and efficient use of resources Collaborate with internal departments and external partners to support decant operations Person Specification We are looking for candidates who demonstrate: Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable Strong written and numerical skills Proven ability to manage cases and maintain accurate records Excellent telephone and interpersonal communication skills Ability to work effectively under pressure in a dynamic environment A customer-first mindset, with empathy and understanding at the core of all interactions This is an opportunity to make a meaningful impact in the lives of those navigating temporary housing. If you are driven by purpose and thrive in a collaborative, fast-moving environment, we welcome your application. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 05, 2025
Contractor
Are you passionate about supporting vulnerable residents with empathy and efficiency? A London local authority is seeking a proactive and empathetic Temporary Accommodation Decant Officer to join their Housing Services team. This role is central to ensuring residents in temporary accommodation are supported with dignity, care, and efficiency throughout the decant process. Role Overview You will manage resident queries, maintain accurate housing records, and ensure temporary accommodation placements are matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents. Key Responsibilities Accurately record and manage all housing-related queries Maintain and update housing systems and spreadsheets Independently lead workstreams and resolve issues proactively Communicate effectively and empathetically via phone, email, and other channels Assess and match temporary accommodation to customer needs, ensuring suitability and efficient use of resources Collaborate with internal departments and external partners to support decant operations Person Specification We are looking for candidates who demonstrate: Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable Strong written and numerical skills Proven ability to manage cases and maintain accurate records Excellent telephone and interpersonal communication skills Ability to work effectively under pressure in a dynamic environment A customer-first mindset, with empathy and understanding at the core of all interactions This is an opportunity to make a meaningful impact in the lives of those navigating temporary housing. If you are driven by purpose and thrive in a collaborative, fast-moving environment, we welcome your application. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Description: One of my local goverment clients is seeking an experienced and motivated Senior Housing Officer to join our Housing Services team, specialising in Independent Living. This is a pivotal role focused on tenancy sustainment, legal proceedings, and supervision of Housing Officers. Key Responsibilities: Represent the Council in legal proceedings relating to housing management and tenancy enforcement. Conduct final tenancy reviews at risk of eviction and recommend interventions. Supervise Housing Officers (Independent Living) in delivering high-quality housing management services. Provide advice and support to tenants through home visits, office meetings, and correspondence. Work collaboratively with internal teams and external agencies to ensure tenancy sustainment. Manage high-risk cases of anti-social behaviour and neighbour disputes. Monitor and report performance data, and prepare documentation for court proceedings. Promote community engagement and tenant participation in housing services. Essential Experience: Strong knowledge of housing legislation, tenancy law, and anti-social behaviour protocols. Experience in supervising or managing housing staff. Proven ability to handle complex housing cases including legal action and multi-agency coordination. Excellent communication and customer service skills. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Sep 05, 2025
Seasonal
Job Description: One of my local goverment clients is seeking an experienced and motivated Senior Housing Officer to join our Housing Services team, specialising in Independent Living. This is a pivotal role focused on tenancy sustainment, legal proceedings, and supervision of Housing Officers. Key Responsibilities: Represent the Council in legal proceedings relating to housing management and tenancy enforcement. Conduct final tenancy reviews at risk of eviction and recommend interventions. Supervise Housing Officers (Independent Living) in delivering high-quality housing management services. Provide advice and support to tenants through home visits, office meetings, and correspondence. Work collaboratively with internal teams and external agencies to ensure tenancy sustainment. Manage high-risk cases of anti-social behaviour and neighbour disputes. Monitor and report performance data, and prepare documentation for court proceedings. Promote community engagement and tenant participation in housing services. Essential Experience: Strong knowledge of housing legislation, tenancy law, and anti-social behaviour protocols. Experience in supervising or managing housing staff. Proven ability to handle complex housing cases including legal action and multi-agency coordination. Excellent communication and customer service skills. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.
Connect2Hackney, Hackney Council's internal talent team, are ambitious and pioneering in its mission to make Hackney a place for everyone. We are looking for a proactive and passionate Energy and Sustainability Officer to join the Property and Asset Management team. This is an exciting opportunity to make a tangible impact on our community by delivering key housing energy and sustainability projects across the Council's housing stock. You will play a vital role in improving the long-term energy efficiency of our homes, contributing to better air quality in the borough, and helping our residents live more sustainably. About the Role As an Energy and Sustainability Officer, you will be responsible for providing strategic advice, research, and monitoring for energy efficiency and sustainability initiatives. You will report to the Senior Energy and Sustainability Officer and will be a key part of our mission to create a greener Hackney. Your key responsibilities will include: Assisting in the development of comprehensive technical standards to improve the energy efficiency and sustainability of our housing stock. Effectively promoting energy efficiency initiatives to Council tenants and leaseholders, helping to tackle fuel poverty. Maintaining accurate records and providing strategic performance reporting on the sustainability of the Council's housing stock. Contributing to bids for resources to increase investment in energy efficiency projects. Providing expert advice and guidance on sustainability issues to colleagues, councillors, and residents. Keeping up to date with best practices and changes in housing-related energy legislation and regulations. Producing Energy Performance Certificates (EPCs) for the Council's housing stock. Assisting with the management of effective heat metering and billing systems. About You We are looking for an individual with the technical knowledge and passion to drive our sustainability agenda forward. The ideal candidate will have: Knowledge: Extensive technical knowledge and understanding of energy efficiency and sustainability standards, legislation, and best practices as they relate to domestic housing. Experience: Experience in developing technical specifications is required , and project management experience is desirable. Qualifications: A relevant minimum professional qualification, such as a degree in Environmental Science or a building-related field, or equivalent experience. Skills: You will need the ability to prepare technical briefs and specifications , analyse data , and build positive working partnerships. You must be able to work under pressure to meet tight deadlines. This role requires the flexibility to attend evening meetings when necessary. If you are an open, proactive, and ambitious individual with a commitment to creating a sustainable environment for all, we want to hear from you. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Sep 05, 2025
Seasonal
Connect2Hackney, Hackney Council's internal talent team, are ambitious and pioneering in its mission to make Hackney a place for everyone. We are looking for a proactive and passionate Energy and Sustainability Officer to join the Property and Asset Management team. This is an exciting opportunity to make a tangible impact on our community by delivering key housing energy and sustainability projects across the Council's housing stock. You will play a vital role in improving the long-term energy efficiency of our homes, contributing to better air quality in the borough, and helping our residents live more sustainably. About the Role As an Energy and Sustainability Officer, you will be responsible for providing strategic advice, research, and monitoring for energy efficiency and sustainability initiatives. You will report to the Senior Energy and Sustainability Officer and will be a key part of our mission to create a greener Hackney. Your key responsibilities will include: Assisting in the development of comprehensive technical standards to improve the energy efficiency and sustainability of our housing stock. Effectively promoting energy efficiency initiatives to Council tenants and leaseholders, helping to tackle fuel poverty. Maintaining accurate records and providing strategic performance reporting on the sustainability of the Council's housing stock. Contributing to bids for resources to increase investment in energy efficiency projects. Providing expert advice and guidance on sustainability issues to colleagues, councillors, and residents. Keeping up to date with best practices and changes in housing-related energy legislation and regulations. Producing Energy Performance Certificates (EPCs) for the Council's housing stock. Assisting with the management of effective heat metering and billing systems. About You We are looking for an individual with the technical knowledge and passion to drive our sustainability agenda forward. The ideal candidate will have: Knowledge: Extensive technical knowledge and understanding of energy efficiency and sustainability standards, legislation, and best practices as they relate to domestic housing. Experience: Experience in developing technical specifications is required , and project management experience is desirable. Qualifications: A relevant minimum professional qualification, such as a degree in Environmental Science or a building-related field, or equivalent experience. Skills: You will need the ability to prepare technical briefs and specifications , analyse data , and build positive working partnerships. You must be able to work under pressure to meet tight deadlines. This role requires the flexibility to attend evening meetings when necessary. If you are an open, proactive, and ambitious individual with a commitment to creating a sustainable environment for all, we want to hear from you. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.
Great Places Housing Association
Northenden, Manchester
Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC
Sep 05, 2025
Full time
Senior Housing Officer (Known as Neighbourhood Services Manager) Cheshire £33,651 per annum Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places) Permanent Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters? If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity and this could be you! Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of (Apply online only) homes. Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home. The main duties of the role are to: Ensure rent is collected and customers are supported to reduce any arrears Allocate vacant properties to new customers Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed Understand your customers individual needs and make relevant links with support organisations Build strong relationships with local stakeholders and partners If you think this could be the role for you, why not check out our role profile and click the link to apply? Closing date: 19th August Shortlist date 20th August Interview date: TBC
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: 32.86ph - 37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officer Required Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach. Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel
Sep 05, 2025
Seasonal
Resident Services Officer Location: Golden Lane Estate, London EC1Y (Monday to Friday, 8am to 4pm) as the role is client facing Job Type: Temporary (3 months with review to extend to 12 months) Hourly rate: 32.86ph - 37ph depending on experience Working Hours: Full-time, 35 hours per week We are seeking a Senior Resident Services Officer for an initial 3-month period with a potential extension to a fixed-term contract of 12 months. This role is based at the high-profile Golden Lane Estate, which requires a mature and experienced housing professional to manage a range of housing services effectively. We are looking for an urgent start and interviews will be held on Wednesday 10th September Day-to-day of the role: Handle a full range of tenancy management issues including sign-ups, tenancy audits, mutual exchanges, successions, and tenancy terminations. Respond effectively to complaints of anti-social behaviour and tenancy breaches. Support vulnerable residents and collaborate with colleagues and agencies to help sustain tenancies. Promote resident involvement activities and maintain a visible presence on the estate, building positive relationships with residents' associations and other groups. Play a pivotal role in signing up and inducting new tenants into 66 brand new homes recently completed at the estate. Managing the customer service officer Required Skills & Qualifications: Must have substantial professional experience in housing management, including general needs and leasehold. Relevant professional qualification (e.g., CIH) or equivalent experience. Strong knowledge of relevant housing law and regulation. Excellent customer service and problem-solving skills, with an ability to resolve conflicts positively. Proficiency in general IT skills and experience using housing management software. Ability to work independently with outstanding organisational skills and a positive, enthusiastic approach. Benefits: Competitive salary based on experience. Work ina dynamic environment with a significant impact on the community. To apply for this Resident Services Officer position, please submit your CV detailing your relevant experience or contact Mel
Senior Planning Officer I am currently working with a Local Authority in the West Midlands who are looking for a Senior Planning Officer. About The Role I am working with a Local Authority in the West Midlands to assist in finding the right candidate to go in and hit the ground running with major applications, ranging from housing schemes to commercial developments. This role offers hybrid working, with office presence desired weekly. About The Candidate The ideal candidate will be RTPI registered or on their way to accreditation and have experience working major applications. When The client is looking to interview and appoint someone as soon as possible. If you are interested in Town Planning positions at other levels of seniority or you do not feel this role is for you but still would like to speak about other roles, please do make contact.
Sep 05, 2025
Contractor
Senior Planning Officer I am currently working with a Local Authority in the West Midlands who are looking for a Senior Planning Officer. About The Role I am working with a Local Authority in the West Midlands to assist in finding the right candidate to go in and hit the ground running with major applications, ranging from housing schemes to commercial developments. This role offers hybrid working, with office presence desired weekly. About The Candidate The ideal candidate will be RTPI registered or on their way to accreditation and have experience working major applications. When The client is looking to interview and appoint someone as soon as possible. If you are interested in Town Planning positions at other levels of seniority or you do not feel this role is for you but still would like to speak about other roles, please do make contact.
We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
We are working in partnership with a Local Authority to recruit an experienced Accommodation Officer to support the effective management of a diverse portfolio of council-owned and privately managed properties. This role offers an excellent opportunity for a property or lettings professional with strong tenancy management and customer service skills to make a meaningful impact within the community. Key Responsibilities: Handle tenant and landlord enquiries via phone, email, and in person Conduct regular property inspections to ensure compliance with standards Manage the check-in and check-out process, including inventories and documentation Coordinate repairs and maintenance with internal teams and external contractors Maintain accurate records of all property and tenancy activity Collect and manage rent payments and handle arrears appropriately Respond to complaints, issue warnings, and escalate enforcement actions when required Work collaboratively as part of a multi-skilled team to deliver effective housing solutions Ensure compliance with all relevant housing legislation and council procedures Essential Requirements: Previous experience in lettings or property management Strong knowledge of the residential lettings process and relevant legislation Excellent organisational and administrative skills Confident communicator with a customer-focused approach Strong understanding of professional boundaries and safeguarding practices Full UK driving licence and access to a vehicle insured for work purposes Desirable: CIH qualification or equivalent in housing or property management Experience working with a Local Authority or in a social housing setting Knowledge of the Housing Act 1996 (as amended) Familiarity with Equalities legislation and support work practices Location: The role is predominantly based in West Devon, covering Tavistock and surrounding areas, with some travel required to South Hams. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
Homelessness Prevention and Housing Advice Seek to prevent homelessness arising wherever possible by working with people at risk of becoming homeless, ensuring that timely advice and assistance is provided on a range of complex issues, using innovative and cost effective solutions to support a preventative approach to homelessness. Thereby minimising the impact to the client and the Council. Receive applications for assistance from persons who may be threatened with homelessness, taking all action required or appropriate in accordance with the homelessness legislation. This will include making decisions in consultation with senior Housing Needs staff regarding the Council's prevention duties to such applicants under the Homelessness Reduction Act 2017. Respond to and deal with referrals received from public bodies in relation to those who may be threatened with homelessness under the "Duty to Refer" in a timely and effective manner in order to prevent homelessness as detailed above. Work closely with Housing Association landlords to ensure "commitment to refer" is complied with, so that proactive early intervention work is undertaken, resulting in effective homelessness prevention from social housing. Assess the client's housing needs and identify problems causing potential homelessness and provide tailored solutions, advice and assistance to enable them to sustain their existing accommodation or achieve a planned move to alternative accommodation whilst managing their expectations around the solutions available. Carry out home visits where appropriate in an attempt to mediate between households who are at risk of homelessness. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Sep 04, 2025
Full time
Performance and Data Manager Adecco - Housing are delighted to be assisting a housing provider to recruit a Performance and Data Manager who will be responsible for managing performance information systems , including the analysis of service performance data . The role oversees data collection, data integrity, & the triangulation of data to produce in-depth insights. This includes preparing reports for the Executive and Senior Management Team, the Board, Committees, and for statutory submissions. Location: London - Head Office (with regular travel to local housing centres) Grade/Salary: 44,408 - 49,972 Direct Reports: None Contract Type: Permanent / Full-Time (35 hours per week) Key Responsibilities 1. Performance Management Monitor and analyse service performance through KPIs, identifying trends and benchmarking against comparable housing providers. Maintain up-to-date knowledge of performance requirements for key areas of business activity. Produce performance reports for the Executive and Senior Management Team, working with Heads of Service to track improvement plans and support understanding of achievements and risks, identifying areas for improvement. 2. Partnership Working Maintain effective working relationships with colleagues, professional peers, and service users. Identify appropriate peer groups and comparative data sources to enable the Board and Committees to assess performance. Collaborate with internal stakeholders to communicate performance findings and learning outcomes and supporting colleagues in understanding and using organisational data effectively. Ensure sensitivity to the diverse needs of the communities served, applying the organisation's equal opportunity principles. 3. Data Management Develop and oversee data management systems across the organisation. Carry out spot audits of tenant-facing services to test data integrity. Provide accurate data and insight to support service reviews and decision-making. Present data in accessible, clear formats for colleagues, Board members, and Committees. Triangulate data from multiple sources to identify patterns and outcomes, producing deep-dive analysis where required. Address data inconsistencies in liaison with IT and relevant teams. Act as the Data Protection Officer, ensuring compliance with data protection and privacy legislation. 4. Continuous Improvement Attend relevant conferences and good practice forums. Support Heads of Service in setting ambitious yet achievable targets that reflect a commitment to service improvement. Use resident feedback and data analysis to inform performance targets and improvement plans. Lead or support ad hoc insight projects to identify opportunities, risks, and improvements. 5. Regulatory Compliance Ensure targets align with regulatory expectations, Ombudsman recommendations, and statutory requirements. Embed recognised good practice in all performance and reporting activities. Person Specification Education & Qualifications Good standard of education (GCSEs or equivalent). Evidence of continued professional development Desirable: Management qualification (e.g., ILM Level 5+). Experience Proven track record in improving service delivery. Experience presenting data in clear, visual formats and identifying trends. Experience analysing data to drive service improvement and background in not-for-profit, public sector, or regulated services. Knowledge & Skills Excellent interpersonal and communication skills. Strong data analysis and reporting abilities. Organised, with strong problem-solving and decision-making skills. Proficient in IT systems, including CRM, telephony, and Office 365. Able to work across multiple sites. At Adecco Housing , we specialise in social housing recruitment and are proud to partner with organisations committed to inclusive practice, community impact, and service excellence. We welcome applications from people of all backgrounds and can support reasonable adjustments through the hiring process. Don't miss out on this fantastic opportunity to join our team as a Performance & Data Manager click 'Apply' now!
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Sep 04, 2025
Contractor
Adecco are seeking a highly capable and motivated Complaints Officer to join our Local Authority clients Homeless Intervention and Prevention Team. This is a key role focused on enhancing service delivery through effective complaint resolution, stakeholder engagement, and continuous improvement initiatives. About the Role This position plays a critical role in ensuring that customer feedback is handled with professionalism, empathy, and efficiency. You will be responsible for managing complex complaints, responding to member enquiries, and identifying opportunities to improve service quality and operational effectiveness. The role requires close collaboration with colleagues across all levels of the organisation, including senior leadership. Complaints Officer Public Sector - Local Authority Temporary Role - 6 months with possible extension Full Time - Monday to Friday, 36 hours per week 21.72 per hour PAYE / 28.68 per hour Umbrella Hybrid Working - 2 days per week in office (based in Croydon) IT equipment provided ASAP start Key Responsibilities Lead and manage Housing Needs complaints, ensuring adherence to corporate policies and timelines. Investigate and respond to complex complaints, including Stage 2 and Ombudsman cases. Provide expert advice on complaint resolution, including compensation recommendations. Support continuous improvement of complaints systems and processes. Coach and develop staff to embed a positive complaints culture. Collaborate with internal and external stakeholders to ensure effective complaint resolution. Monitor and oversee action plans arising from Ombudsman findings. Maintain up-to-date knowledge of housing legislation and best practices. What We're Looking For Essential Knowledge & Experience: Strong understanding of local government complaints processes. Experience in Housing Needs or similar setting. Knowledge of housing legislation and complaint handling codes. Proven track record in managing complex complaints and delivering service improvements. Skills & Abilities: Excellent analytical and problem-solving skills. Strong written and verbal communication. Ability to influence and collaborate across teams. Resilience and adaptability in a fast-paced environment. Commitment to equality, diversity, and customer service excellence. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Sep 04, 2025
Contractor
A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team, providing high-quality housing advice and support in line with current legislation and council policy. Day to Day Duties: Good working knowledge of relevant housing legislations (HRA 2017). Experience in carrying out Section 184 decisions. Experience in handling a caseload. Providing advice and assistance to customers on housing options in order to prevent homelessness and minimise housing need. Requirements i.e. qualifications/experience 4 years Senior Housing Options' exp. Housing Act 1996 Part VI/VII. Section 184 experience. HOPE experience needed. Vivid Resourcing are committed to equality of opportunity for all applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships or any other characteristic protected by law.
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 04, 2025
Contractor
Are you passionate about making a direct impact in the lives of people at risk of homelessness? A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy. Key Responsibilities: Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness. Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals. Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days. Issue formal written notifications to applicants on homelessness status. Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support. Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing. Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided. Requirements: Previous experience in a housing options or homelessness prevention role within a local authority or similar setting. Strong working knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Part VII, and related legislation. Excellent communication and decision-making skills. Ability to manage sensitive cases with professionalism and discretion. This is an excellent opportunity to join a proactive Housing team and play a key role in preventing homelessness in your community. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Senior Tenancy Support Officer Full Time, 37 Hours per week Rugby, Warwickshire 21.14 - 27.64 per hour Temporary ongoing contract - minimum 3 months Sellick Partnership Ltd are currently recruiting for a Senior Tenancy Support Officer to join one of our Rugby based clients on a full time, temporary contract. Daily duties of the Senior Tenancy Support Officer: To take the lead on behalf of legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to Independent Living tenancies Provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies Conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies Make recommendations to case officers around the next steps to be taken To lead and support the delivery of all housing management functions for Independent Living Essential requirements for the Senior Tenancy Support Officer: Previously worked within a Housing Management position Willing to undergo a basic DBS check Hold a full UK Drivers License and access to own vehicle If you are interested in the role of the Senior Tenancy Support Officer please apply now, for more information contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Sep 04, 2025
Seasonal
Senior Tenancy Support Officer Full Time, 37 Hours per week Rugby, Warwickshire 21.14 - 27.64 per hour Temporary ongoing contract - minimum 3 months Sellick Partnership Ltd are currently recruiting for a Senior Tenancy Support Officer to join one of our Rugby based clients on a full time, temporary contract. Daily duties of the Senior Tenancy Support Officer: To take the lead on behalf of legal proceedings around tenancy enforcement on all aspects of Housing Management with regards to Independent Living tenancies Provide supervision, assistance and guidance to the Housing Management Team as whole around further action to be taken or not taken in an effort to sustain tenancies Conduct final reviews and analyse individual tenancies, tenants and actions taken in an effort to sustain tenancies Make recommendations to case officers around the next steps to be taken To lead and support the delivery of all housing management functions for Independent Living Essential requirements for the Senior Tenancy Support Officer: Previously worked within a Housing Management position Willing to undergo a basic DBS check Hold a full UK Drivers License and access to own vehicle If you are interested in the role of the Senior Tenancy Support Officer please apply now, for more information contact Harry Rigby at the Sellick Partnership Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Sep 04, 2025
Contractor
Housing Options Officer (Housing Register) Hertford Contract £15.71 per hour PAYE or £20 per hour limited paid via umbrella company inside IR35 Our client is looking for an experienced Housing Options Officer (Housing Register) This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs. Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service. To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies. To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing. Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief) . For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing. To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given. PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Sep 03, 2025
Contractor
Housing Options Officer Location: Wallfields, Hertford, SG13 8EQ Start Date: ASAP Contract Duration: 3+ Month Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.71 per hour Job Ref: OR12426 Job Responsibilities Provide housing advice and assistance to customers in line with current legislation and council policy, ensuring a professional, sensitive, and confidential service. Conduct initial assessments of applicants in housing need who approach the council via telephone, in writing, by email, or through referrals from other public bodies. Determine eligibility for assistance and assess if applicants are homeless or threatened with homelessness within 56 days, and notify applicants in writing. Schedule appointments for individuals who are homeless or at risk of homelessness within 56 days and refer them to the Senior Housing Options Officer (Prevention and Relief). Provide housing advice to those not homeless or threatened with homelessness within 56 days, in accordance with current legislation and council policy, including assistance with social housing applications. Stay informed about changes in legislation, case law, and eligibility for benefits that may impact the advice and information provided. Person Specifications Applicants should demonstrate the following: Strong understanding of housing legislation and council policies. Excellent communication skills, both written and verbal, with the ability to handle sensitive information confidentially. Ability to conduct thorough assessments and make informed decisions regarding housing needs and eligibility. Proficient in scheduling and managing appointments efficiently. Capacity to stay updated with legal and policy changes relevant to housing and social services. Experience in providing professional housing advice and support. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Are you an experienced housing professional looking to take the lead in tenancy enforcement and sustainment? We are seeking a Lead Tenancy Officer to join the Housing Management Team within a local authority in the West Midlands. This is a key role responsible for leading legal proceedings relating to tenancy enforcement and supporting sustainable tenancies across both General Needs and Independent Living schemes. Key Responsibilities Tenancy Enforcement: Take the lead on all legal proceedings relating to tenancy management, including court representation and final reviews of tenancies at risk of eviction. Team Supervision: Provide daily support and guidance to Housing Officers, Independent Living Officers, and Coordinators, ensuring best practice in housing management and enforcement. Sustainment Focus: Evaluate tenancy cases, work with internal departments and external agencies, and make recommendations to prevent eviction wherever possible. Anti-Social Behaviour: Oversee high-risk ASB and neighbour dispute cases, liaising with the police and partner agencies, gathering evidence, and taking appropriate enforcement action. Multi-Agency Working: Chair case conferences and build strong links with support services to develop tailored support packages that help tenants maintain their homes. Monitoring & Reporting: Ensure accurate record-keeping, monitor performance data, and contribute to service improvement through analysis and reporting. What We're Looking For A sound understanding of housing law, tenancy enforcement, and court processes. Proven experience in managing complex tenancy cases and supervising staff. Strong interpersonal and negotiation skills with a customer-focused approach. Ability to work independently and under pressure in a fast-paced environment. A full, valid UK driving licence is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Sep 03, 2025
Contractor
Are you an experienced housing professional looking to take the lead in tenancy enforcement and sustainment? We are seeking a Lead Tenancy Officer to join the Housing Management Team within a local authority in the West Midlands. This is a key role responsible for leading legal proceedings relating to tenancy enforcement and supporting sustainable tenancies across both General Needs and Independent Living schemes. Key Responsibilities Tenancy Enforcement: Take the lead on all legal proceedings relating to tenancy management, including court representation and final reviews of tenancies at risk of eviction. Team Supervision: Provide daily support and guidance to Housing Officers, Independent Living Officers, and Coordinators, ensuring best practice in housing management and enforcement. Sustainment Focus: Evaluate tenancy cases, work with internal departments and external agencies, and make recommendations to prevent eviction wherever possible. Anti-Social Behaviour: Oversee high-risk ASB and neighbour dispute cases, liaising with the police and partner agencies, gathering evidence, and taking appropriate enforcement action. Multi-Agency Working: Chair case conferences and build strong links with support services to develop tailored support packages that help tenants maintain their homes. Monitoring & Reporting: Ensure accurate record-keeping, monitor performance data, and contribute to service improvement through analysis and reporting. What We're Looking For A sound understanding of housing law, tenancy enforcement, and court processes. Proven experience in managing complex tenancy cases and supervising staff. Strong interpersonal and negotiation skills with a customer-focused approach. Ability to work independently and under pressure in a fast-paced environment. A full, valid UK driving licence is essential. How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
Sep 03, 2025
Contractor
We're working with a busy housing provider to recruit a dedicated and customer-focused Sheltered Housing Officer. This is a key role within the Supported Housing service, responsible for delivering enhanced housing management to sheltered housing residents, ensuring their homes are safe, well-managed, and supported with the services they need to live independently. You'll be the main point of contact for residents, visitors, and partner organisations, building strong relationships and ensuring excellent day-to-day service delivery. The Role Deliver a comprehensive housing management service that helps residents maintain their tenancies, access housing services, and signpost to external support when needed. Act as the welcoming, on-site presence for residents and visitors, supporting new tenants to settle in and assisting with the moving-in process. Oversee safety and security of the building, carry out regular walkabouts and inspections, and report or arrange repairs to communal areas and residents' homes. Ensure all health and safety requirements are met, including risk assessments, fire alarm testing, and compliance with safeguarding procedures. Support and encourage resident involvement through meetings, consultation events, and clear communication of service information. Liaise with contractors, service providers, and colleagues to ensure high service standards and value for money. Maintain accurate records, manage keys securely, and ensure all data handling complies with data protection requirements. Key Requirements Experience delivering high-quality customer service, ideally within sheltered or social housing. Strong verbal and written communication skills, with the ability to work both independently and as part of a team. Organised and methodical approach, able to prioritise tasks and meet deadlines. Knowledge of sheltered housing, tenancy management, or community alarm services desirable. Confident using computerised systems and maintaining accurate administrative records. Commitment to equality, diversity, and continuous service improvement. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us .
