Graduate/Junior Support/SQL Analyst x 3 - Bristol - Training & Progression - New (REF34) Up to 27k + Excellent Benefits + Hybrid Working (Bristol 3 days a week) + Training + Development A market leading organisation requires a number of junior/graduate SQL Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers. The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities: Providing support on software applications using JIRA Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements) Escalating issues appropriately and work with senior members of the team in a timely fashion Liaising with 3rd party suppliers to resolve customer issues Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required. Assisting in maintaining the documentation library (knowledge base on confluence) Additional tasks as required to support the Operations team Skills/Experience: Knowledge of SQL is essential Confidence to communicate with customers in a professional manner, remotely or over the phone Must be able to work as part of a team but also independently where appropriate Must be ability to prioritise work with the ability to adapt to a fluid and varied workload Natural desire to investigate and diagnose issues and document processes as and when required Able to work in a logical and systematic fashion Demonstrate problem solving and troubleshooting skills Exhibit a flexible, can-do attitude to problem solving using own initiative. Be reliable and motivated with the ability to stay focused when working from home Hands-on application support experience highly advantageous. Please send CV for full job description and an informal chat. Excellent opportunity!
Sep 05, 2025
Full time
Graduate/Junior Support/SQL Analyst x 3 - Bristol - Training & Progression - New (REF34) Up to 27k + Excellent Benefits + Hybrid Working (Bristol 3 days a week) + Training + Development A market leading organisation requires a number of junior/graduate SQL Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers. The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team. Duties and Responsibilities: Providing support on software applications using JIRA Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements) Escalating issues appropriately and work with senior members of the team in a timely fashion Liaising with 3rd party suppliers to resolve customer issues Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required. Assisting in maintaining the documentation library (knowledge base on confluence) Additional tasks as required to support the Operations team Skills/Experience: Knowledge of SQL is essential Confidence to communicate with customers in a professional manner, remotely or over the phone Must be able to work as part of a team but also independently where appropriate Must be ability to prioritise work with the ability to adapt to a fluid and varied workload Natural desire to investigate and diagnose issues and document processes as and when required Able to work in a logical and systematic fashion Demonstrate problem solving and troubleshooting skills Exhibit a flexible, can-do attitude to problem solving using own initiative. Be reliable and motivated with the ability to stay focused when working from home Hands-on application support experience highly advantageous. Please send CV for full job description and an informal chat. Excellent opportunity!
Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Sep 01, 2025
Full time
Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
