We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management / war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to work effectively under pressure, managing multiple priorities. A proactive approach to continuous improvement and service assurance. If you are an experienced IT Service Delivery Manager who thrives in a dynamic environment and wants to play a key role in driving service excellence, we'd love to hear from you.
Sep 10, 2025
Full time
We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to ensure timely and effective resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. Solid knowledge of IT applications and infrastructure. Proven experience leading crisis management / war room scenarios. Excellent communication, stakeholder management, and customer service skills. Ability to work effectively under pressure, managing multiple priorities. A proactive approach to continuous improvement and service assurance. If you are an experienced IT Service Delivery Manager who thrives in a dynamic environment and wants to play a key role in driving service excellence, we'd love to hear from you.
Digital Engineering MEP Lead Location: Bristol (Hybrid Working) Salary: 45,000 - 65,000 + car allowance Are you ready to shape the future of digital design in Building Services Engineering? Panoramic Associates are looking for a Digital Engineering MEP Lead to join one of their Built Environment Consultancy clients in Bristol, where innovation and excellence are at the heart of what they do. This is a standout opportunity to embed digital engineering excellence into every stage of MEP design - from enhancing model and drawing production, to improving coordination, design accuracy, and project delivery. Role overview Lead the implementation and evolution of digital tools and BIM processes across our Building Services Engineering teams. Drive consistency, efficiency, and quality in Revit MEP modelling and documentation. Collaborate with multi-disciplinary teams to deliver coordinated, high-quality design outputs. Develop and deliver internal training to upskill our team on BIM workflows, tools, and best practices. Support project teams with hands-on technical expertise and strategic digital leadership. Qualifications Degree or equivalent experience in Building Services Engineering or a related field. Strong working knowledge of BIM workflows and ISO 19650 standards. Proficiency in Revit MEP, Autodesk Construction Cloud (ACC), and a suite of digital MEP tools. Essential Experience Extensive background in Building Services Engineering, ideally within a consultancy environment. Proven leadership in Digital Engineering or BIM roles. Experience developing and maintaining high-quality Revit MEP content and documentation protocols. Track record of delivering training to both technical and non-technical teams. Excellent communication, presentation, and interpersonal skills. Please get in touch for further details and the full job description.
Sep 10, 2025
Full time
Digital Engineering MEP Lead Location: Bristol (Hybrid Working) Salary: 45,000 - 65,000 + car allowance Are you ready to shape the future of digital design in Building Services Engineering? Panoramic Associates are looking for a Digital Engineering MEP Lead to join one of their Built Environment Consultancy clients in Bristol, where innovation and excellence are at the heart of what they do. This is a standout opportunity to embed digital engineering excellence into every stage of MEP design - from enhancing model and drawing production, to improving coordination, design accuracy, and project delivery. Role overview Lead the implementation and evolution of digital tools and BIM processes across our Building Services Engineering teams. Drive consistency, efficiency, and quality in Revit MEP modelling and documentation. Collaborate with multi-disciplinary teams to deliver coordinated, high-quality design outputs. Develop and deliver internal training to upskill our team on BIM workflows, tools, and best practices. Support project teams with hands-on technical expertise and strategic digital leadership. Qualifications Degree or equivalent experience in Building Services Engineering or a related field. Strong working knowledge of BIM workflows and ISO 19650 standards. Proficiency in Revit MEP, Autodesk Construction Cloud (ACC), and a suite of digital MEP tools. Essential Experience Extensive background in Building Services Engineering, ideally within a consultancy environment. Proven leadership in Digital Engineering or BIM roles. Experience developing and maintaining high-quality Revit MEP content and documentation protocols. Track record of delivering training to both technical and non-technical teams. Excellent communication, presentation, and interpersonal skills. Please get in touch for further details and the full job description.
Job Description Job Title: Senior Technician Job Location: Peterhead (AB42 3EP) Country/Region: United Kingdom Murphy is recruiting for a Senior Technician to work with Natural Resources on the St Fergus Gas Terminal for National Gas. We maintain, operate, modify, design, construct and commission new energy networks and facilities across four countries; guiding our customers through the challenges of the energy transition and supporting their commitments to achieve net zero emissions. We provide safe and reliable specialist services as a trusted Engineering, Procure, Fabrication, Maintain and Decommissioning (EPFCM&D) partner. This includes work with onshore and offshore oil, gas pipelines, gas diversions and renewable energies. A day in the life of a Murphy Senior Technician Preparation of project design drawings, including site mechanical/civil GAs, traffic management, vehicle swept path analysis, route plans, etc. Preparation of project as-built drawings. Take part in roles assigned within a BEP and work to BS EN ISO 19650 Formulation of deliverable packages and liaise with document control teams. Interrogation/preparation of models and drawings using various cad applications. Assistance, where required, with project tender packages Co-ordinate with internal & external team members/design teams/project teams where required. Liaise with colleagues, other departments and project teams with respect to drawing requirements Prepare drawings in accordance with current company CAD Standards Ensure that drawings are prepared, stored, issued and archived in accordance with company procedures via internal CAD Data Management software apability to work to strict deadlines and project budgets Ensure that chargeable work can be evaluated by the preparation of adequate timesheet record Still interested, does this sound like you? Experienced with using Civil3D Advanced Autodesk products, such as Navisworks Working knowledge of BIM workflows What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is Due to the requirements of the role, in addition to our standard identity and right to work checks, successful candidates will be asked to undertake a basic Disclosure and Barring Service check. If you are unable to apply via the usual process, please call Lorna Rhodes on to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Sep 10, 2025
Full time
Job Description Job Title: Senior Technician Job Location: Peterhead (AB42 3EP) Country/Region: United Kingdom Murphy is recruiting for a Senior Technician to work with Natural Resources on the St Fergus Gas Terminal for National Gas. We maintain, operate, modify, design, construct and commission new energy networks and facilities across four countries; guiding our customers through the challenges of the energy transition and supporting their commitments to achieve net zero emissions. We provide safe and reliable specialist services as a trusted Engineering, Procure, Fabrication, Maintain and Decommissioning (EPFCM&D) partner. This includes work with onshore and offshore oil, gas pipelines, gas diversions and renewable energies. A day in the life of a Murphy Senior Technician Preparation of project design drawings, including site mechanical/civil GAs, traffic management, vehicle swept path analysis, route plans, etc. Preparation of project as-built drawings. Take part in roles assigned within a BEP and work to BS EN ISO 19650 Formulation of deliverable packages and liaise with document control teams. Interrogation/preparation of models and drawings using various cad applications. Assistance, where required, with project tender packages Co-ordinate with internal & external team members/design teams/project teams where required. Liaise with colleagues, other departments and project teams with respect to drawing requirements Prepare drawings in accordance with current company CAD Standards Ensure that drawings are prepared, stored, issued and archived in accordance with company procedures via internal CAD Data Management software apability to work to strict deadlines and project budgets Ensure that chargeable work can be evaluated by the preparation of adequate timesheet record Still interested, does this sound like you? Experienced with using Civil3D Advanced Autodesk products, such as Navisworks Working knowledge of BIM workflows What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is Due to the requirements of the role, in addition to our standard identity and right to work checks, successful candidates will be asked to undertake a basic Disclosure and Barring Service check. If you are unable to apply via the usual process, please call Lorna Rhodes on to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Role Purpose: Responsible for the safe execution of a portfolio of concurrent projects for various Rolls Royce sites. As part of the role you will ensure that the projects are delivered to meet Integral & Rolls Royce s standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. You must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. What you will be doing You will have responsibility for the execution of projects with potential values between £50k to £15m, across various Rolls Royce sites in Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (essential). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience Car allowance 26 days holiday plus bank holidays, Ability to buy and sell holidays buy 5 days & sell 2 days, Life assurance, Auto-enrolment company pension scheme, Employee Assistance Program (EAP), Cycle to work scheme, Purchase an electric vehicle via salary sacrifice, Employee discounts with various brands, Learning and development programs, training and career opportunities. About Integral & JLL We re Integral, part of JLL. We re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL! You ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you
Sep 10, 2025
Full time
Role Purpose: Responsible for the safe execution of a portfolio of concurrent projects for various Rolls Royce sites. As part of the role you will ensure that the projects are delivered to meet Integral & Rolls Royce s standards in regard to health, safety, quality, cost and programme, whilst complying as a Principal Contractor with current CDM legislation. This includes compliance with MS18 and CSO6 Rolls Royce standards. You must be qualified in a related trade, mechanical, electrical, civil engineering, building fabric, roofing etc. What you will be doing You will have responsibility for the execution of projects with potential values between £50k to £15m, across various Rolls Royce sites in Bristol. Manage the projects in accordance with the requirements of the NEC3 Framework Contract and ensure projects are delivered to the agreed contract programme. You will provide Health and safety leadership to your site delivery teams (including sub-contractors and suppliers), promoting behavioural safety improvements, ensuring our suppliers, sub-contractors and direct workforce follow company policies and procedures including Health & Safety, Quality Assurance and Engineering standards. Support the project risk management process and ensure effective controls are established to ensure the safe and timely delivery of the projects. Play an active lead in the production and risk management of quotations and estimates. Promote and maintain effective client/stakeholder relationships to protect and enhance the company's reputation at project level. Provide coaching, mentoring and development support to direct reports and trainees. Work closely with the Senior Design Manager to ensure robust, workable economic and constructable designs are produced. Support project opportunities where identified, to realise, maintain and improve the commercial project performance. Liaise with the Rolls Royce Project Managers to ensure that the projects are managed in compliance with MS18, CS06 and the current delivery programme and cost plan. To enhance the strength of contract delivery to ensure highest standards of quality are maintained in accordance with programme delivery - complying with relevant British Standards, codes of practice and Rolls Royce Standards. Ensure projects are completed snag and defect free. Ensure that post completion deliverables such as final accounts and Operation & Maintenance information is delivered within the contracted timescales. What we will need from you Proven and demonstrable experience in the role of a Project Manager within the building/construction/building service industries (essential). Experience of working in occupied buildings/campuses (essential). Experience in the use of NEC3 Contracts (essential) Experience of managing health and safety procedures along with knowledge of H&S standards/regulations across multiple sites (essential). Experience in the preparation of quotations and estimates (essential). Ability to develop a good understanding of the customers business requirements (essential) City & Guilds /NVQ (or equivalent) construction related qualification (essential). SMSTS, JIB/BESA, CSCS Card, First Aid (essential). Competent user of IT software packages including MS Office, Fieldview or similar tablet-based quality assurance software (essential). Excellent interpersonal skills, with clear and confident written and verbal communication skills (essential). High level organisational ability along with time management skills in order to drive and meet deadlines (essential). Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve (essential). Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility (essential). What you can expect from us Competitive & negotiable salary depending on experience Car allowance 26 days holiday plus bank holidays, Ability to buy and sell holidays buy 5 days & sell 2 days, Life assurance, Auto-enrolment company pension scheme, Employee Assistance Program (EAP), Cycle to work scheme, Purchase an electric vehicle via salary sacrifice, Employee discounts with various brands, Learning and development programs, training and career opportunities. About Integral & JLL We re Integral, part of JLL. We re a Facilities and Maintenance firm based across the UK. We work with organisations in Mechanical, Electrical and Fabric works with engineers nationwide to deliver engineering excellence for our clients. The Integral family are the largest mobile hard services provider in the UK. If you re looking to step up your career, Integral and JLL are the perfect professional home. At Integral and JLL, you ll have a chance to innovate with the world s leading businesses, put that expertise into action on landmark projects, and work on game-changing facilities and maintenance initiatives. You ll also make long-lasting professional connections through sharing different perspectives, and you ll be inspired by the best. We re focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at Integral and JLL! You ll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you
Recruitment Consultant/Senior Recruitment Consultant - Construction Sector Join our team and experience a culture where you'll be challenged to grow, empowered to lead, and supported to perform at your best. Randstad are a global leader in the world of HR services, and have a vision to be the world's most equitable and specialized talent company.We specialise in Operational, Professional, Digital, and Enterprise talent solutions. Through our 'partner for talent' global strategy we aim to offer the best service and partner with clients and candidates. Our employee value proposition 'together we grow' details our commitment to every member of the Randstad team. We believe in equitable opportunities for all and provide a transparent and competitive compensation structure that rewards your contributions. With Randstad, you'll be part of something bigger, making a lasting impact on both our clients and the individuals we connect with. Together, we'll unlock your potential and build a brighter future for everyone. Do you have recruitment experience? Are you looking for your next career move with a fantastic, uncapped earning potential? If so, this is a fantastic opportunity working with one of the market leaders in the recruitment industry! Our construction team are recruiting for a Recruitment Consultant for their Birmingham based business. You will inherit and play a key part of growing and establishing your own trades and labour desk On the client side you can expect to: Generate old/new client relationships through business development and sales calls Manage current relationships within the business Grow existing client accounts by identifying further sales opportunities Interact with clients to assist them with their recruitment needs On the candidate side you can expect to: Source candidates matched against pre-qualified specifications for your clients Write and tailor advertisements specific to your clients needs Conduct searches via: our database, incoming applications, job boards and various online tools Build your own network of talented candidates to present to market Balancing these two fundamental areas of recruitment are key to you being the bridge between the best clients and their next best hires. What we offer? Uncapped earning potential L&D Training The latest recruitment technology and tools LinkedIn recruiter licence Share Purchase Scheme Flexible working Discounts off your favourite high street retailers and lots more If you are interested in this position please apply now or get in touch with Tom O'Sullivan We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
Sep 10, 2025
Full time
Recruitment Consultant/Senior Recruitment Consultant - Construction Sector Join our team and experience a culture where you'll be challenged to grow, empowered to lead, and supported to perform at your best. Randstad are a global leader in the world of HR services, and have a vision to be the world's most equitable and specialized talent company.We specialise in Operational, Professional, Digital, and Enterprise talent solutions. Through our 'partner for talent' global strategy we aim to offer the best service and partner with clients and candidates. Our employee value proposition 'together we grow' details our commitment to every member of the Randstad team. We believe in equitable opportunities for all and provide a transparent and competitive compensation structure that rewards your contributions. With Randstad, you'll be part of something bigger, making a lasting impact on both our clients and the individuals we connect with. Together, we'll unlock your potential and build a brighter future for everyone. Do you have recruitment experience? Are you looking for your next career move with a fantastic, uncapped earning potential? If so, this is a fantastic opportunity working with one of the market leaders in the recruitment industry! Our construction team are recruiting for a Recruitment Consultant for their Birmingham based business. You will inherit and play a key part of growing and establishing your own trades and labour desk On the client side you can expect to: Generate old/new client relationships through business development and sales calls Manage current relationships within the business Grow existing client accounts by identifying further sales opportunities Interact with clients to assist them with their recruitment needs On the candidate side you can expect to: Source candidates matched against pre-qualified specifications for your clients Write and tailor advertisements specific to your clients needs Conduct searches via: our database, incoming applications, job boards and various online tools Build your own network of talented candidates to present to market Balancing these two fundamental areas of recruitment are key to you being the bridge between the best clients and their next best hires. What we offer? Uncapped earning potential L&D Training The latest recruitment technology and tools LinkedIn recruiter licence Share Purchase Scheme Flexible working Discounts off your favourite high street retailers and lots more If you are interested in this position please apply now or get in touch with Tom O'Sullivan We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team. Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Randstad is committed to equal opportunities for all and will not discriminate based on an individual's sex, race, disability, gender reassignment, pregnancy and maternity, marriage and civil partnership, religion or belief, sexual orientation or age. We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact us on (url removed)
We are currently seeking a Manager (Portfolio Supervision) for our Douglas-based Client, a leader in fiduciary services, fund administration, and management and investment advice compliance. The primary responsibilities of the Manager will be to undertake effective and efficient supervision of regulated and registered entities for which the area is responsible, ensuring they meet the requirements set out in the Financial Services Act 2008 and associated Financial Services Authority Rule Book 2016 and sector specific guidance, the Supervisory Methodology Framework, AML/CFT legislation and guidance, and other relevant legislation Other duties will include: Undertake on-site and desk-based supervision of low impact regulated entities (excluding Banks and Insurers) per the Supervisory Methodology Framework and the aligned thematic supervisory programme of the Portfolio Supervision Division Undertake appropriate preparation in advance of on-site and desk-based thematic inspections and complete work including: the drafting and distribution of thematic questionnaires, preparing scope and planning documents, writing reports, leading the opening and close out meetings with firms, reviewing and monitoring proposed remedial action, and liaising with Enforcement and other Authority divisions where necessary Review technical queries from firms and handle the various regulatory returns, including Annual Regulatory Returns, Statistical Returns and Financial Resource Reports Manage the monitoring, review and analysis of the Division's suite of Business Intelligence Reports (BI reports), to help support the correct supervisory focus for the division, raising observations and highlighting trends in data and thresholds with the other Managers and Senior Manager as required Drive a consistent risk assessment process of all events and interactions with regulated entities and groups Undertake completion of, and contribute to the creation of, the Division's industry outreach programme Support the Senior Manager with the development and ongoing review of the overarching Sectoral Risk Ratings and Assessments (excluding AML/CFT Risk) relevant to the Portfolio regulated entities Conduct business meetings with the Portfolio Division's regulated entities as and when required Develop and maintain effective relationships with relevant industry bodies, government agencies and other Competent Authorities The Ideal candidate for the role of Manager (Portfolio Supervision) will have: Extensive relevant experience in either a financial services, compliance, regulatory, risk or audit role Hold a relevant professional qualification in Compliance and or Governance related subjects A well developed knowledge of Financial Services and associated legislation, regulation and guidance including trends and developments Proven ability to build and maintain working relationships with both internal and external stakeholders at all levels including the ability to influence and negotiate Strong analytical skills, ability to quickly and accurately assimilate information, to consider any associated risks and to summarise the information effectively Ability to work under pressure, manage a workload of varied complexity, to manage competing priorities and to deliver against deadlines Demonstrates effective interpersonal, verbal and written communication skills Ability to work on their own initiative as well as part of a team Good working knowledge of Microsoft Office Suite Ability to build and maintain working relationships with stakeholders at all levels including the ability to contribute to the subject Ability to assist in preparing and conducting meetings with senior stakeholders both internally and externally Desirable: Have Accountancy experience or qualifications
Sep 09, 2025
Full time
We are currently seeking a Manager (Portfolio Supervision) for our Douglas-based Client, a leader in fiduciary services, fund administration, and management and investment advice compliance. The primary responsibilities of the Manager will be to undertake effective and efficient supervision of regulated and registered entities for which the area is responsible, ensuring they meet the requirements set out in the Financial Services Act 2008 and associated Financial Services Authority Rule Book 2016 and sector specific guidance, the Supervisory Methodology Framework, AML/CFT legislation and guidance, and other relevant legislation Other duties will include: Undertake on-site and desk-based supervision of low impact regulated entities (excluding Banks and Insurers) per the Supervisory Methodology Framework and the aligned thematic supervisory programme of the Portfolio Supervision Division Undertake appropriate preparation in advance of on-site and desk-based thematic inspections and complete work including: the drafting and distribution of thematic questionnaires, preparing scope and planning documents, writing reports, leading the opening and close out meetings with firms, reviewing and monitoring proposed remedial action, and liaising with Enforcement and other Authority divisions where necessary Review technical queries from firms and handle the various regulatory returns, including Annual Regulatory Returns, Statistical Returns and Financial Resource Reports Manage the monitoring, review and analysis of the Division's suite of Business Intelligence Reports (BI reports), to help support the correct supervisory focus for the division, raising observations and highlighting trends in data and thresholds with the other Managers and Senior Manager as required Drive a consistent risk assessment process of all events and interactions with regulated entities and groups Undertake completion of, and contribute to the creation of, the Division's industry outreach programme Support the Senior Manager with the development and ongoing review of the overarching Sectoral Risk Ratings and Assessments (excluding AML/CFT Risk) relevant to the Portfolio regulated entities Conduct business meetings with the Portfolio Division's regulated entities as and when required Develop and maintain effective relationships with relevant industry bodies, government agencies and other Competent Authorities The Ideal candidate for the role of Manager (Portfolio Supervision) will have: Extensive relevant experience in either a financial services, compliance, regulatory, risk or audit role Hold a relevant professional qualification in Compliance and or Governance related subjects A well developed knowledge of Financial Services and associated legislation, regulation and guidance including trends and developments Proven ability to build and maintain working relationships with both internal and external stakeholders at all levels including the ability to influence and negotiate Strong analytical skills, ability to quickly and accurately assimilate information, to consider any associated risks and to summarise the information effectively Ability to work under pressure, manage a workload of varied complexity, to manage competing priorities and to deliver against deadlines Demonstrates effective interpersonal, verbal and written communication skills Ability to work on their own initiative as well as part of a team Good working knowledge of Microsoft Office Suite Ability to build and maintain working relationships with stakeholders at all levels including the ability to contribute to the subject Ability to assist in preparing and conducting meetings with senior stakeholders both internally and externally Desirable: Have Accountancy experience or qualifications
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Sep 09, 2025
Seasonal
Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices. You will be responsible to: Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket. investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support. Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools. Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete. Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users. Skills and Experience: Demonstrable experience of providing IT Customer support Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our at our Taunton branch as a Senior Recruitment Consultant (or an Executive or Principal level Consultant) to grow and manage a desk that supplies temporary driving and industrial staff to clients. As a Recruitment Consultant you are supported by our advanced technology systems and as such we embrace hybrid and remote working and offer our people the flexibility to work from home for a proportion of their week. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: Identifying client leads and making business to business outbound sales calls Developing existing, new and lapsed business and client relationships Sales activities, outbound business development calls and working to targets Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car Sourcing and recruiting staff for temporary driving and industrial bookings Negotiating, offering solutions and overcoming objections Service management - compliance, payroll, administration, updating internal systems Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to 34k + uncapped bonus Hybrid working from home and the office Performance based quarterly salary reviews as a Recruitment Consultant and clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Opportunity to enjoy trips for Gold Award Winners Very experienced Branch Manager and teams of colleagues Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
Sep 09, 2025
Full time
At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our at our Taunton branch as a Senior Recruitment Consultant (or an Executive or Principal level Consultant) to grow and manage a desk that supplies temporary driving and industrial staff to clients. As a Recruitment Consultant you are supported by our advanced technology systems and as such we embrace hybrid and remote working and offer our people the flexibility to work from home for a proportion of their week. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: Identifying client leads and making business to business outbound sales calls Developing existing, new and lapsed business and client relationships Sales activities, outbound business development calls and working to targets Travelling to visit clients for meetings so you will ideally be a driver and have access to your own car Sourcing and recruiting staff for temporary driving and industrial bookings Negotiating, offering solutions and overcoming objections Service management - compliance, payroll, administration, updating internal systems Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to 34k + uncapped bonus Hybrid working from home and the office Performance based quarterly salary reviews as a Recruitment Consultant and clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Opportunity to enjoy trips for Gold Award Winners Very experienced Branch Manager and teams of colleagues Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare, Tate and The Recruitment Co. Please see our privacy notice and note all data processing will be in line with our privacy notice that you can view by clicking here (url removed)>
Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton / Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity with ITIL processes and SLAs Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre. Desirable: Microsoft certifications (e.g. M365 admin, Azure) Experience in an MSP or multi-client environment Windows Server administration (Apply online only Experience managing devices via Microsoft Intune and using PowerShell This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Sep 09, 2025
Full time
Technical Support Analyst (Tier 2) Salary: up to 35K with benefits to include: 25 days holiday, bonus scheme, employee discount platform, pension, free parking, volunteering days Location: Taunton / Hybrid An established UK-based managed service provider is seeking a skilled Technical Support Analyst to join their growing team. This is a dynamic, customer-facing role ideal for someone with strong IT support experience, excellent problem-solving skills, and the flexibility to travel to client sites across the UK. You'll be part of a collaborative Service Desk team, delivering remote and on-site IT support to clients, assisting with project implementations, and serving as an escalation point for complex technical issues. The role is varied and hands-on, requiring a balance of technical expertise and excellent communication skills. Key skills (not all essential): Minimum 3 years' experience in a similar IT support role Experience using service desk tools and remote support software Administration experience in a small to medium-sized corporate IT environment, including operational and break/fix activities. Familiarity with ITIL processes and SLAs Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Good understanding and experience of: Microsoft Office 365, including Azure Active Directory, Exchange Online, SharePoint Online, Endpoint Manager, and related O365 admin Centre. Desirable: Microsoft certifications (e.g. M365 admin, Azure) Experience in an MSP or multi-client environment Windows Server administration (Apply online only Experience managing devices via Microsoft Intune and using PowerShell This is a fantastic opportunity to join a fast-paced technical team supporting a wide range of clients, with room for career growth and skills development. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Leading Subsea Equipment Specialist Position: Systems Engineer Job ID: 264/34 Location: Newcastle Salary: £45,000 £55,000 (depending on experience) with 5% Yearly bonus Type: Permanent / Full Time Benefits Include: Pension scheme (up to 6% employer contribution) Life assurance (3x annual salary) Income protection Bupa PMI (after 3 months) Flexible benefits platform (car scheme, cycle to work, dental insurance, critical illness cover, buy/sell holidays) Long service awards scheme Free canteen facilities and refreshments HSB Technical Ltd is a specialist recruiter in the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors . Visit: (url removed) for a full list of vacancies. We are working closely with a globally recognised subsea equipment specialist , well-known for its engineering excellence and innovative technologies. With a strong track record in delivering advanced equipment to clients worldwide, they are now looking to expand their engineering team with the appointment of a Systems Engineer . About the Role: Systems Engineer The Systems Engineer will be at the centre of designing, developing, and delivering advanced subsea systems . This role is highly varied and offers the chance to work across the full project lifecycle from early concept development and technical proposals through to final delivery and client handover. You will play a pivotal role in supporting both commercial bids and technical development projects , with a strong emphasis on the design and engineering of complex subsea systems . This includes developing innovative, high-quality system designs that achieve the right balance between performance, safety, and practicality. Working alongside senior engineers, project managers, and sales teams, you will transform customer requirements into detailed design concepts and technical solutions that not only meet project specifications but also contribute to the company s long-term engineering and product innovation strategies . This role is ideal for an engineer who enjoys combining technical design, problem-solving, and creativity , and who thrives in a dynamic environment where every project brings new challenges. Key Duties & Responsibilities: Lead the development of full-system technical solutions from concept to execution Carry out engineering calculations, performance analysis, and detailed system definitions Produce high-quality technical visuals including CAD models, renders, and animations Contribute to the tendering process , attending client meetings and technical reviews Work closely with Chief Engineers on innovative and bespoke equipment solutions Maintain and manage CAD documentation, performance data, and system libraries Provide technical support to the sales team, including presentations, demonstrations, and bid support Act as a technical authority during project execution, participating in major design reviews and ensuring compliance with specifications Qualifications & Requirements: Degree in Mechanical or Electrical Engineering (or equivalent) Proven experience in design engineering for low-volume, high-value equipment Strong technical knowledge of deck equipment, hydraulics, electrical systems, controls, and software Exposure to cross-disciplinary engineering fields such as structural, hydraulic, and subsea Skilled in AutoCAD and Autodesk Inventor Offshore or maritime sector experience (desirable but not essential) Creative, detail-driven, and able to meet tight project deadlines A proactive, open-minded team player with ambition to grow technically and commercially This vacancy is being advertised by HSB Technical Ltd , who have been appointed as the recruitment partner for this role.
Sep 09, 2025
Full time
Leading Subsea Equipment Specialist Position: Systems Engineer Job ID: 264/34 Location: Newcastle Salary: £45,000 £55,000 (depending on experience) with 5% Yearly bonus Type: Permanent / Full Time Benefits Include: Pension scheme (up to 6% employer contribution) Life assurance (3x annual salary) Income protection Bupa PMI (after 3 months) Flexible benefits platform (car scheme, cycle to work, dental insurance, critical illness cover, buy/sell holidays) Long service awards scheme Free canteen facilities and refreshments HSB Technical Ltd is a specialist recruiter in the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors . Visit: (url removed) for a full list of vacancies. We are working closely with a globally recognised subsea equipment specialist , well-known for its engineering excellence and innovative technologies. With a strong track record in delivering advanced equipment to clients worldwide, they are now looking to expand their engineering team with the appointment of a Systems Engineer . About the Role: Systems Engineer The Systems Engineer will be at the centre of designing, developing, and delivering advanced subsea systems . This role is highly varied and offers the chance to work across the full project lifecycle from early concept development and technical proposals through to final delivery and client handover. You will play a pivotal role in supporting both commercial bids and technical development projects , with a strong emphasis on the design and engineering of complex subsea systems . This includes developing innovative, high-quality system designs that achieve the right balance between performance, safety, and practicality. Working alongside senior engineers, project managers, and sales teams, you will transform customer requirements into detailed design concepts and technical solutions that not only meet project specifications but also contribute to the company s long-term engineering and product innovation strategies . This role is ideal for an engineer who enjoys combining technical design, problem-solving, and creativity , and who thrives in a dynamic environment where every project brings new challenges. Key Duties & Responsibilities: Lead the development of full-system technical solutions from concept to execution Carry out engineering calculations, performance analysis, and detailed system definitions Produce high-quality technical visuals including CAD models, renders, and animations Contribute to the tendering process , attending client meetings and technical reviews Work closely with Chief Engineers on innovative and bespoke equipment solutions Maintain and manage CAD documentation, performance data, and system libraries Provide technical support to the sales team, including presentations, demonstrations, and bid support Act as a technical authority during project execution, participating in major design reviews and ensuring compliance with specifications Qualifications & Requirements: Degree in Mechanical or Electrical Engineering (or equivalent) Proven experience in design engineering for low-volume, high-value equipment Strong technical knowledge of deck equipment, hydraulics, electrical systems, controls, and software Exposure to cross-disciplinary engineering fields such as structural, hydraulic, and subsea Skilled in AutoCAD and Autodesk Inventor Offshore or maritime sector experience (desirable but not essential) Creative, detail-driven, and able to meet tight project deadlines A proactive, open-minded team player with ambition to grow technically and commercially This vacancy is being advertised by HSB Technical Ltd , who have been appointed as the recruitment partner for this role.
Customer Operations Specialist Overview:In this role you will be responsible for supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side-by-side coaching and deep dive sessions. Operational DutiesYou are a key subject-matter expert within Customer Operations and assist with all operational duties within the contact centre, including inbound calls. You'll actively take part in creating a customer-centric culture and future-proof the team to serve customer needs. Responsibilities: Customer Escalation - You will act as a point of escalation to support the customer's demands and needs. You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with company guidance and case handling rules with the best customer outcome in mind. Quality Assurance - To manage our Quality Assurance stakeholders to ensure clear and transparent processes and end-to-end reporting, to include management escalation and agent route cause analysis. You will also sign post-training needs and carry out spot checks in line with our Quality Assurance Framework. Coaching & Development - Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/OPI achievement. You will be able to provide bite-size and refresher training sessions for all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. What You'll Need to Succeed: Previous experience in a similar role within an office-based environment as a Customer Service Team Leader/Supervisor Organised and self-motivated with excellent attention to detail Absolute sense of ownership, expediency, tenacity and resilience Excellent communication skills, both oral and written Good problem-solving skills Confidence in dealing with customers over the telephone Able to deliver difficult messages to customers confidently but with professionalism and empathy What You'll Receive in Return: This is a fully office-based role initially for 12 months. Start Date 29th September 2025- No holiday for first 6 weeks of training Monday to Friday 37.5 hours per week 09:00-17:00 with a 30-min lunch and a 15-min break. £14.31 per hour basic rate Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking. Technology: Contingent workers receive their own laptop. Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Sep 09, 2025
Contractor
Customer Operations Specialist Overview:In this role you will be responsible for supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side-by-side coaching and deep dive sessions. Operational DutiesYou are a key subject-matter expert within Customer Operations and assist with all operational duties within the contact centre, including inbound calls. You'll actively take part in creating a customer-centric culture and future-proof the team to serve customer needs. Responsibilities: Customer Escalation - You will act as a point of escalation to support the customer's demands and needs. You will be responsible for delivering fair, consistent and prompt investigations of written and verbal complaints in accordance with company guidance and case handling rules with the best customer outcome in mind. Quality Assurance - To manage our Quality Assurance stakeholders to ensure clear and transparent processes and end-to-end reporting, to include management escalation and agent route cause analysis. You will also sign post-training needs and carry out spot checks in line with our Quality Assurance Framework. Coaching & Development - Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/OPI achievement. You will be able to provide bite-size and refresher training sessions for all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. What You'll Need to Succeed: Previous experience in a similar role within an office-based environment as a Customer Service Team Leader/Supervisor Organised and self-motivated with excellent attention to detail Absolute sense of ownership, expediency, tenacity and resilience Excellent communication skills, both oral and written Good problem-solving skills Confidence in dealing with customers over the telephone Able to deliver difficult messages to customers confidently but with professionalism and empathy What You'll Receive in Return: This is a fully office-based role initially for 12 months. Start Date 29th September 2025- No holiday for first 6 weeks of training Monday to Friday 37.5 hours per week 09:00-17:00 with a 30-min lunch and a 15-min break. £14.31 per hour basic rate Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking. Technology: Contingent workers receive their own laptop. Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Role: Customer Service Advisor x 2 Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 09:00 - 17:00 with 30 mins lunch and 15 mins break Start: 29th September 2025 Duration: 12 months initially Basic Rate: £12.21 per hour Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. * Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. * Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. * Record all queries and action points on the relevant department customer contact system. * Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. * Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. * Prioritise and organise workload to ensure it is completed within service level agreement. * Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. * Pass & maintain relevant accreditation/compliance/knowledge to the desired standard, eg FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. * Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets * Being proactive in supporting the team in identifying new processes and department improvements. * To help shape the company through supporting new system implementations to enhance our customer experience * To play an active part in creating a customer-centric culture. * Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: * You have evidence of working within a regulated or Financial Service background. * GCSE or equivalent English Language and Mathematics is preferable. * Previous customer service experience, preferably within the finance industry. * Effective telephone and negotiation skills in both written and verbal. * Excellent administrative skills. * Keen eye for accuracy and attention to detail. * Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. * Demonstrate the ability to learn and employ finance and credit-control knowledge. * Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. * Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Sep 09, 2025
Contractor
Role: Customer Service Advisor x 2 Division: Mercedes-Benz Financial Services Department: Customer Operations Location: Tongwell, Milton Keynes - fully office-based Hours: 37.5 hours per week - 09:00 - 17:00 with 30 mins lunch and 15 mins break Start: 29th September 2025 Duration: 12 months initially Basic Rate: £12.21 per hour Your New Role: To deliver an excellent service to all customers as an 'information and administration provider', providing the highest level of customer satisfaction to ensure customer loyalty to the company. Ensure all customer queries are responded to and actioned, ensuring customers are fully informed and have been guided through their finance contract. Responsibilities You are required to maintain ethical standards in accordance with company policies and the Company's Compliance Guidelines and Policies, including Anti-Bribery and all relevant competition law. You are also required to act with integrity, with due care and skill in our customers' best interests and to abide by any other individual conduct rule required by the Financial Conduct Authority. * Respond efficiently and professionally to incoming emails and calls, to provide a single point of resolution for customers and internal colleagues. * Responding to queries in respect of products and services within the agreed timescales, investigating the queries on the various IT systems used throughout the Company. * Record all queries and action points on the relevant department customer contact system. * Carry out necessary contract administration within a service level agreement, ensuring adherence to task-specific procedure and process. * Perform other ad-hoc tasks that may be deemed necessary, assigned by either the direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience. * Prioritise and organise workload to ensure it is completed within service level agreement. * Taking ownership and working within guidelines to resolve customers' and other departments' queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate. * Pass & maintain relevant accreditation/compliance/knowledge to the desired standard, eg FCA, DPA, Money Laundering, SAF, ECCD, Code of Conduct, Anti-bribery and corruption. * Ensure company standard of communication with customers (internal and external) reached on all calls, emails, live chats, text chats and correspondence adhering to targets * Being proactive in supporting the team in identifying new processes and department improvements. * To help shape the company through supporting new system implementations to enhance our customer experience * To play an active part in creating a customer-centric culture. * Be an active member across all customer operations areas, assisting with our 'In Life' customer journey. What You'll Need to Succeed: * You have evidence of working within a regulated or Financial Service background. * GCSE or equivalent English Language and Mathematics is preferable. * Previous customer service experience, preferably within the finance industry. * Effective telephone and negotiation skills in both written and verbal. * Excellent administrative skills. * Keen eye for accuracy and attention to detail. * Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. * Demonstrate the ability to learn and employ finance and credit-control knowledge. * Self-motivated with the ability to work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives. * Able and willing to take ownership of problems and resolve them to a satisfactory conclusion within predetermined timeframes. What You'll Receive in Return: Opportunity: Work with a leading automotive brand. Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offers amenities such as an onsite café, hot desks, and free parking Technology: Contingent workers receive their own laptop. Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday). Silent Room: A dedicated space in the Tongwell office for prayer or reflection. Long-Term Career Progression: Potential for permanent role opportunities. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Teaching Assistant SEN Focus Brighton Full-Time Term-Time Only £89.05 - £ 96.50 per day Are you passionate about inclusive education and supporting children with Special Educational Needs? Supply Desk are looking for a dedicated Learning Support Assistant to join a welcoming primary school in Brighton that we are partnered with, and provide high-quality, tailored support to pupils with EHCPs. You ll work closely with children who need additional help with communication, emotional regulation, and access to learning using effective and structured routines, behaviour management techniques, and a nurturing approach to help them thrive. You'll collaborate with experienced staff and external professionals, ensuring every child receives the regulated support they need to flourish both academically and emotionally. Key Skills & Experience: Experience or strong interest in supporting children with SEN, including ASD, speech & language needs, or SEMH. A sound understanding of EHCPs, differentiation, and inclusive classroom practice. Confident using alternative communication tools and adapting teaching through scaffolding. A nurturing, proactive attitude and ability to work as part of a collaborative support team. We Offer: A warm, inclusive school environment rooted in positivity and progress. Ongoing training in SEN best practices and communication approaches. A supportive leadership team that values every member of staff. Opportunities to make a real impact in children's lives every single day. Requirements: References for the past 2 years. An Enhanced DBS Check on the update service (we can support you in applying for one). 6 months of previous experience working with children preferred. If you believe in the power of inclusive education and are ready to make a meaningful difference, we would love to hear from you. Apply now and become part of something exceptional. Please send your CV to (url removed)
Sep 09, 2025
Contractor
Teaching Assistant SEN Focus Brighton Full-Time Term-Time Only £89.05 - £ 96.50 per day Are you passionate about inclusive education and supporting children with Special Educational Needs? Supply Desk are looking for a dedicated Learning Support Assistant to join a welcoming primary school in Brighton that we are partnered with, and provide high-quality, tailored support to pupils with EHCPs. You ll work closely with children who need additional help with communication, emotional regulation, and access to learning using effective and structured routines, behaviour management techniques, and a nurturing approach to help them thrive. You'll collaborate with experienced staff and external professionals, ensuring every child receives the regulated support they need to flourish both academically and emotionally. Key Skills & Experience: Experience or strong interest in supporting children with SEN, including ASD, speech & language needs, or SEMH. A sound understanding of EHCPs, differentiation, and inclusive classroom practice. Confident using alternative communication tools and adapting teaching through scaffolding. A nurturing, proactive attitude and ability to work as part of a collaborative support team. We Offer: A warm, inclusive school environment rooted in positivity and progress. Ongoing training in SEN best practices and communication approaches. A supportive leadership team that values every member of staff. Opportunities to make a real impact in children's lives every single day. Requirements: References for the past 2 years. An Enhanced DBS Check on the update service (we can support you in applying for one). 6 months of previous experience working with children preferred. If you believe in the power of inclusive education and are ready to make a meaningful difference, we would love to hear from you. Apply now and become part of something exceptional. Please send your CV to (url removed)
IDM Developer, One Identity Manager, L3 support, Testing, Analysis, Active Directory, Azure AD, RBAC, Jira, Confluence, OIM, MS SQL, Oracle, .Net, Powershell Working with a leading financial client to secure the services of a IDM Developer to join the London team. Responsible for providing lead analysis, development and support primarily around the One Identity Manager (by Quest) platform, with potential to work on other systems Working on Change projects in the IDM space. Dealing with day-to-day production problems & maintenance, providing L3 support as required. Managing and delivering a pipeline of small change work items through all stages of the IT life cycle Requirements Capture and documenting Development to standards Testing including regression testing Packaging and deploying Mentoring FD L2 support resources and providing handover for changes. Analysis of the business data and process requirements to support the banks IDM platform processing, including data requirements/dependencies. Undertaking IDM platform design & development change activities. Advising on implementation approach for IDM platform related projects. Conduct IDM platform systems testing and support user acceptance testing Putting together release plan & promoting changes to IDM platform controlled environments (UAT, PROD). Essential Proven track record of IDM business, systems analysis and implementation work. Working with and managing expectations of users, senior management and stake holders across multiple disciplines. Ability to handle multiple work streams and assignments simultaneously re prioritising as required. Experience of dealing with third party in-house/vendor interfaces and defining new interfaces and reports IDM platform. Experience of co-ordinating and supporting UAT testing. Proven investigative and diagnostic skills on the IDM platform support environment. In depth knowledge of IDM including normal functions and exception processing. Design and develop workflows, provisioning processes, and connectors in One Identity Manager. Customize and configure One Identity Manager modules to meet business requirements. Integrate One Identity Manager with various systems (Active Directory, Azure AD, SAP, etc.). Implement role-based access control (RBAC), policies, and compliance rules. Perform upgrades, patches, and performance tuning of the One Identity Manager platform. Troubleshoot and resolve issues related to identity provisioning and de-provisioning. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Document technical designs, configurations, and procedures. Ensure compliance with security policies and regulatory requirements ie SoD/Toxic rules implementation. Proven track record of coordinating application testing. Good knowledge of Jira, Confluence and service-desk for both issue tracking and requirements maintenance. Experience analysing defect cause and effect and detailing and documenting the solution. Strong knowledge of various operating systems and Active Directory Architecture Experience with OIM Designer, OIM object browser, OIM transport, OIM web, OIM data importer Databases: MS-SQL Server, Oracle Experience of SQL, VB.NET, PowerShell Desirable L3 support coordination in a complex IDM environment. Experienced with working with a complex Middleware solution and team for joint issue diagnostics and resolution. Investment banking experience. Use of Ikasan integration platform for exception handling and investigation (as part of support diagnosis). Experience of software configuration management WebServices. Understanding of LDAP. Microsoft application development Exposure to ERP systems such as SAP and Oracle. Experience of C#, HTML, C++, Powershell and Angular
Sep 09, 2025
Contractor
IDM Developer, One Identity Manager, L3 support, Testing, Analysis, Active Directory, Azure AD, RBAC, Jira, Confluence, OIM, MS SQL, Oracle, .Net, Powershell Working with a leading financial client to secure the services of a IDM Developer to join the London team. Responsible for providing lead analysis, development and support primarily around the One Identity Manager (by Quest) platform, with potential to work on other systems Working on Change projects in the IDM space. Dealing with day-to-day production problems & maintenance, providing L3 support as required. Managing and delivering a pipeline of small change work items through all stages of the IT life cycle Requirements Capture and documenting Development to standards Testing including regression testing Packaging and deploying Mentoring FD L2 support resources and providing handover for changes. Analysis of the business data and process requirements to support the banks IDM platform processing, including data requirements/dependencies. Undertaking IDM platform design & development change activities. Advising on implementation approach for IDM platform related projects. Conduct IDM platform systems testing and support user acceptance testing Putting together release plan & promoting changes to IDM platform controlled environments (UAT, PROD). Essential Proven track record of IDM business, systems analysis and implementation work. Working with and managing expectations of users, senior management and stake holders across multiple disciplines. Ability to handle multiple work streams and assignments simultaneously re prioritising as required. Experience of dealing with third party in-house/vendor interfaces and defining new interfaces and reports IDM platform. Experience of co-ordinating and supporting UAT testing. Proven investigative and diagnostic skills on the IDM platform support environment. In depth knowledge of IDM including normal functions and exception processing. Design and develop workflows, provisioning processes, and connectors in One Identity Manager. Customize and configure One Identity Manager modules to meet business requirements. Integrate One Identity Manager with various systems (Active Directory, Azure AD, SAP, etc.). Implement role-based access control (RBAC), policies, and compliance rules. Perform upgrades, patches, and performance tuning of the One Identity Manager platform. Troubleshoot and resolve issues related to identity provisioning and de-provisioning. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Document technical designs, configurations, and procedures. Ensure compliance with security policies and regulatory requirements ie SoD/Toxic rules implementation. Proven track record of coordinating application testing. Good knowledge of Jira, Confluence and service-desk for both issue tracking and requirements maintenance. Experience analysing defect cause and effect and detailing and documenting the solution. Strong knowledge of various operating systems and Active Directory Architecture Experience with OIM Designer, OIM object browser, OIM transport, OIM web, OIM data importer Databases: MS-SQL Server, Oracle Experience of SQL, VB.NET, PowerShell Desirable L3 support coordination in a complex IDM environment. Experienced with working with a complex Middleware solution and team for joint issue diagnostics and resolution. Investment banking experience. Use of Ikasan integration platform for exception handling and investigation (as part of support diagnosis). Experience of software configuration management WebServices. Understanding of LDAP. Microsoft application development Exposure to ERP systems such as SAP and Oracle. Experience of C#, HTML, C++, Powershell and Angular
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
Sep 09, 2025
Full time
Service Desk Team Lead Location: Ringwood, Hampshire Salary: £28k £30k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role: Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers. You will be managing the incident and request lifecycle. Assist with operational Service Desk cover during busy periods. Identifying and reporting escalations and major incidents. Monitoring and reporting of Service Desk activity. Feeding in new and innovative ideas. Managing a team of Service Desk Technicians. Skills & Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate: Accountability and responsibility for your workload. Helpful and approachable attitude. Excellent time management skills. You will have at least 12 months experience in a similar role. Ideally you will have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews. This role is subject to a clear standard DBS check being received. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust, a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.
IT Technical Support Engineer - SC Cleared Location: Pewsey, Gloucster and Corsham Rate: £140 - £180 Per Day Contract Length : 6-months with extensions Summary: We're looking for a proactive and detail-oriented IT Technical Support Engineer to join a dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards. Key Responsibilities: Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication. Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures. Coordinate and process hardware disposals in accordance with agreed protocols. Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns. Replenish IT lockers and ensure availability of essential equipment for end users. Identify and escalate service issues or opportunities for improvement to the Team Leader. Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency. What We're Looking For: Experience in IT support, hardware handling, or service desk environments. Strong organisational skills and attention to detail. Ability to follow structured processes and maintain accurate records. Comfortable working independently and as part of a wider support team. Good communication skills and a customer-focused mindset. Please apply for immediate consideration.
Sep 09, 2025
Contractor
IT Technical Support Engineer - SC Cleared Location: Pewsey, Gloucster and Corsham Rate: £140 - £180 Per Day Contract Length : 6-months with extensions Summary: We're looking for a proactive and detail-oriented IT Technical Support Engineer to join a dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards. Key Responsibilities: Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication. Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures. Coordinate and process hardware disposals in accordance with agreed protocols. Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns. Replenish IT lockers and ensure availability of essential equipment for end users. Identify and escalate service issues or opportunities for improvement to the Team Leader. Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency. What We're Looking For: Experience in IT support, hardware handling, or service desk environments. Strong organisational skills and attention to detail. Ability to follow structured processes and maintain accurate records. Comfortable working independently and as part of a wider support team. Good communication skills and a customer-focused mindset. Please apply for immediate consideration.
Job Description Job Title: Technician - MAE Job Location: Cannock Hawks Green Lane, Cannock Staffordshire Country/Region: United Kingdom Murphy is recruiting for a Technician - MAE to work with Murphy Applied Engineering in our Cannock office, this role will support our growing Power team. Our engineering teams represent a multi-disciplined range of engineering skills, adding value across all our sectors, and pushing the boundaries of digital construction, engineering innovation and design to deliver intelligent, sustainable and economical engineering solutions. Under the banner of Murphy Applied Engineering, our in-house teams include civil, structural, mechanical, geotechnical and process engineers. They design both permanent and temporary works for projects in all our locations and are a trusted source of expert advice for both Murphy colleagues and external customers. A day in the life of a Murphy Technician Preparation of project as-built drawings. Take part in roles assigned within a BEP and work to BS EN ISO 19650 Formulation of deliverable packages and liaise with document control teams. Interrogation/preparation of models and drawings using various cad applications. Assistance, where required, with project tender packages Co-ordinate with internal & external team members/design teams/project teams where required. Liaise with colleagues, other departments and project teams with respect to drawing requirements Prepare drawings in accordance with current company CAD Standards Ensure that drawings are prepared, stored, issued and archived in accordance with company procedures via internal CAD Data Management software Capability to work to strict deadlines and project budgets Ensure that chargeable work can be evaluated by the preparation of adequate timesheet record Still interested, does this sound like you? Competent with Autodesk Revit, AutoCAD, Navisworks, ReCap or similar Previous experience in the utility and/or HV Plant sector Previous experience of working with CDE systems Use of point cloud software Working within a Civil and Structural engineering discipline Working with Revit Families and Data extraction processes What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Michelle Penlington on to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Sep 09, 2025
Full time
Job Description Job Title: Technician - MAE Job Location: Cannock Hawks Green Lane, Cannock Staffordshire Country/Region: United Kingdom Murphy is recruiting for a Technician - MAE to work with Murphy Applied Engineering in our Cannock office, this role will support our growing Power team. Our engineering teams represent a multi-disciplined range of engineering skills, adding value across all our sectors, and pushing the boundaries of digital construction, engineering innovation and design to deliver intelligent, sustainable and economical engineering solutions. Under the banner of Murphy Applied Engineering, our in-house teams include civil, structural, mechanical, geotechnical and process engineers. They design both permanent and temporary works for projects in all our locations and are a trusted source of expert advice for both Murphy colleagues and external customers. A day in the life of a Murphy Technician Preparation of project as-built drawings. Take part in roles assigned within a BEP and work to BS EN ISO 19650 Formulation of deliverable packages and liaise with document control teams. Interrogation/preparation of models and drawings using various cad applications. Assistance, where required, with project tender packages Co-ordinate with internal & external team members/design teams/project teams where required. Liaise with colleagues, other departments and project teams with respect to drawing requirements Prepare drawings in accordance with current company CAD Standards Ensure that drawings are prepared, stored, issued and archived in accordance with company procedures via internal CAD Data Management software Capability to work to strict deadlines and project budgets Ensure that chargeable work can be evaluated by the preparation of adequate timesheet record Still interested, does this sound like you? Competent with Autodesk Revit, AutoCAD, Navisworks, ReCap or similar Previous experience in the utility and/or HV Plant sector Previous experience of working with CDE systems Use of point cloud software Working within a Civil and Structural engineering discipline Working with Revit Families and Data extraction processes What's in it for you? 27 days holiday, plus bank holidays with the option to buy an additional 2 days holiday each year, holidays increase with length of service Discretionary annual bonus and annual salary review Above market rate contributory pension scheme Life assurance, health screening and enhanced sick pay Enhanced maternity and paternity pay and a maternity returners bonus Extra weeks holiday for all employees getting married and a wedding bonus Subsidised canteen facilities in core locations Dedicated and continued investment in your professional development Other Murphy benefits include retail discounts and cashback, discounted gym memberships, cycle to work scheme etc About Murphy Murphy is formally recognised as a sector leading employer, Gold Investors In People accredited along with reported operating profit up 57% on prior year. At Murphy, we are incredibly proud of our diverse workforce. Not only do our people represent over 60 different nationalities, but they also represent a wide range of backgrounds, ethnicities and ages. With a forward order book of £5.4bn and £23m Invested in environmentally friendly plant in 2024 there really is If you are unable to apply via the usual process, please call Michelle Penlington on to discuss in more detail. Murphy is unable to employ anyone who does not have the legal right to live and work in the UK
Big Red Recruitment Midlands Limited
Burbage, Leicestershire
Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading we may have the perfect match for you. You d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least 12 months experience of working on a busy IT Help Desk / 1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL awareness In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme. If you feel this role is of interest don't delay, apply today!
Sep 09, 2025
Full time
Are you looking to develop your IT Support career? Would you like to work on more complex issues without having to pass them on so quickly? Learn from others? If you have 12+ months of IT helpdesk experience and are looking for a role with a leading enterprise organisation where internal progression is encouraged, then keep reading we may have the perfect match for you. You d be joining a really friendly and collaborative IT team based in Hinckley, Leicestershire who support users nationwide. It s a hybrid role 3 days in the office, 2 from home. You will provide a single point of contact for internal users across the UK for support with broad technologies covering Azure cloud, Networking, Telephony, Software applications, and much more. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. The difference here is you'll have more time and the ability to work on things more deeply. You will have full ownership of the calls that you take and will be responsible for prioritising incidents quickly whilst providing high standards of customer service in line with agreed SLA s. This position is both technical and customer service based and is ideal if you are looking to progress in an IT Support career and have the following: At least 12 months experience of working on a busy IT Help Desk / 1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/11. O365, MS Office, Active Directory and Internet Explorer) Understanding of TCP/IP and basic networking ITIL awareness In return, you will be working for an industry leading organisation that has a culture of promoting from within, you will be eligible for a company bonus, 36 day holiday package and excellent pension scheme. If you feel this role is of interest don't delay, apply today!
24/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. The Requirements Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Familiarity with ITIL service environments and SLA adherence. Excellent communication and customer service skills. Eligible for Security Clearance. If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress further, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Sep 09, 2025
Full time
24/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. Keep customers informed throughout the fault lifecycle. Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF. Liaise with third-party engineers and suppliers to resolve issues. Support field engineers with remote configurations and link checks. Monitor network health using SolarWinds. The Requirements Proven experience in IT Helpdesk or NOC environments. Strong troubleshooting skills in IT/Networking, with appropriate escalation practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Familiarity with ITIL service environments and SLA adherence. Excellent communication and customer service skills. Eligible for Security Clearance. If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress further, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
Sep 09, 2025
Full time
IT Support Technician Location: Ringwood, Hampshire, + Hybrid Home Working Salary: £25,077 + Profit Share + Benefits Hours: 37.5 hours per week full time The Role You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our client s customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle. Skills & Experience To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support Role-specific training is available through Microsoft Learn Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client is specialist provider of IT Infrastructure and Support Services for over 25 years. They are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage their colleagues to progress, including into other teams and departments. Join their friendly company with a great team and positive company culture. They offer hybrid working at home and in their purpose-built office.
