Receptionist and Patient Administrator

Receptionist and Patient Administrator

This high-end Orthopaedic care provider based in a prestigious area of Wimbledon, is looking for a Receptionist and Patient Administrator to provide reliable and professional administrative support to Medical PA's, Patients and Consultants. Experience of private healthcare and working in a high-end environment would be highly advantageous.

Role scope

To exceed client expectations by providing outstanding service, and reliable and professional administrative support to Patients, Consultants and TCO's.

To engage patients on the patient journey, focused on outstanding customer care through personalised communication.

Key accountabilities

Provide full administrative support to patients and consultants within the agreed timescales. Including but not limited to:

Greeting Patients

• Meet and greet patients and check in all patients on to the Practice Management system (Meddbase)
• Greet MRI patients and advise MRI dept. of their arrival. Ask patients to complete appropriate registration documents
• Keep reception area tidy throughout the day - manage stock levels of magazines, refreshments, promotional collateral etc.
• Check and scan new patient documents on arrival - including but not limited to Token ID (take credit/debit card details), New patient meeting, health questionnaire, additional literature
• Check accuracy of patient details - GP, Physio, Insurance

Administration

• Assists with completion of new patient questionnaires and terms and conditions through the online portal
• Forward follow up appointment requests to relevant Treatment Coordinator
• Check and scan new patients documents, medical documents and correspondence
• Liaise with patients and insurance companies about treatments and costs
• Upload patient letters to Practice Management system for review by TCO/Practice Manager
• Manage meeting room bookings on Practice Management system
• Answer internal and external phone calls: manage all new enquiries (phone, post, emails)
• Make appointments and take credit card payments for self-pay patients at time of booking appointment
• Maintain accurate records and regularly review new patient payments in conjunction with credit control
• Confirm all new patient consultations and book new Patient meetings - confirm to TCO/Practice Manager
• Provide admin support to Treatment Coordinators and Business Manager
• Order medical stock items and stationery

INDJOB