Job Description
Why join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.comOur total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.Sr. Technical Service Manager, UK & NordicsLocation: Newbury, UK.Job SummaryThe Senior Technical Services Manager position provides leadership and direction to field service and repair center teams across multiple geographic regions to ensure achievement of business goals and objectives. This includes full oversight of region's commercial and operational activities as well as driving cross-department collaboration with Sales, Marketing, Customer Service, Distribution, HR and RAQA.Who we wantDetail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.What you will doRuns a well-balanced commercial and operational business which drives a memorable customer experience and increased sales in a proactive and fiscally responsible mannerOwns, develops, and grows ProCare services contract business by working with local Sales / Marketing teams and with customers, drives local sales engagement and enablementAssures that assigned segment(s) are marketed within budgeted objectives, focusing on maximizing profitability and increasing services orders volume with focus on EuropeActive participation within regional steering committee / leadership team representing ProCareCollaborates with local business partners including Customer Care, Distribution, HR, Quality, and Regulatory to build engagement and partnerships across departments.Accountable for field service regulatory and compliance adherence to local rules and guidelinesOversight of service product positioning and messaging, and pricing across multiple regionsOwns and builds business partner and customer relationships and outcomes to drive belief and confidence in ProCare Services (customer satisfaction, speed, quality, cost, and safety).Builds an aligned, accountable culture that drives continuous improvement and data driven decisionsFully owns all aspects of talent management including upscaling current talent capabilities, identifying candidates, selection, on-boarding, training, development, and coaching/ mentoringDevelops, coaches, and challenges direct reports and high potential talents "in the work" to provide timely guidance and achieve measurable results while building organizational capabilitiesFully aligns region with strategy, vision, and direction of Global and European-wide commercial excellence, service delivery, and talent development KPOs, KPIs, expectations, and overall goalsAlignment and Collaboration with US ProCare Organizations, and other Service teams in EuropeWhat you needBachelor's degree in Business Administration, Engineering or related field or equivalent experienceMBA / MA Qualification preferred10+ years relevant experience required7+ years medical device or service experience preferred5+ years of people management experience preferredFluent in local language and EnglishProven ability to identify, develop, coach and mentor new and existing technical management talentAbility to clearly and confidently set direction in short and long termDemonstrated ability to influence and partner with high level business leaders in multiple functional areas.Proven ability to manage business financials including profit and loss statementsStrong interpersonal skills including written / oral communication, conflict management and people managementStrategic thinking with hands-on mentalityWho are StrykerStryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world. For more information, please visit our website at someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at