Job Description
London & South East, inc. Essex, Norfolk, Kent, Surrey, Sussex.
At GAMA Healthcare we help prevent infections and save lives. We offer an extensive range of infection prevention products and services with our flagship range being disinfectant wipes and hand gels. You will find a GAMA product in most UK hospitals, and as infection prevention becomes more important in people's lives, the need for them has never been greater.
We're looking for an Applications Specialist to join us in our Capital Equipment team. As the Capital Equipment Applications Specialist, you will lead the implementation of newly sold capital equipment, primarily Rediroom, and ensure GAMA's high levels of after-care customer support is consistently delivered.
What will you do?
- Train new customers on site to use our capital equipment products
- Support customers with newly sold capital equipment across the whole portfolio (automated environmental decontamination and patient isolation)
- Set up capital equipment as part of product demonstrations with the allocated sales representative and technician
- Advise customers on capital equipment queries where necessary
- Collect and report customer feedback both during product evaluation trials and existing accounts
- Ensure customer satisfaction KPIs are consistently met
- Liaise directly with Infection Prevention and Control teams as well as ward staff in hospitals
- Live GAMA's values: be passionate; win together; care; be curious and innovative; have fun!
What will you need?
- Proven success in sales support to the NHS within infection prevention
- Experience in a similar field-based role would be highly advantageous
- Exceptional customer service skills with a professional and personable manner
- Experience of high value, capital sales, ideally within a med device sector
- Previously worked with NHS clients
- Comfortable working in an ambiguous, fast moving environment
- Customer focused approach to resolving issues
- Autonomous work ethic
- Must be a confident and inspiring presenter
What will you get?
- A highly competitive salary according to relevant experiences.
- Annual performance related bonus
- Commitment to your personal and professional development
- 33 days holiday (including bank holidays)
- A competitive, contributory pension scheme
- Private Medical Insurance for you, and additional for your family
- Health Cashback plan for vouchers toward medical costs
What's it like at GAMA?
At GAMA Healthcare we're motivated by purpose, not just the global potential of our brands. We're an innovative company led by two inspiring entrepreneur doctors. The pace is fast and, when needed, we can shift direction quickly, but we pull together to get things done. We're proud of our people and you'll always have the support and encouragement needed to be successful.
Our cutting-edge research enables us to create effective infection prevention and control solutions. We're at the forefront of our industry because we offer high quality products and unparalleled after sales support.
For several years we've achieved double digit growth and we're not stopping there. We're looking for capable people to join us on our journey. Apply now!
GAMA Healthcare Ltd are working in partnership with MaxAd Recruitment to source candidates.
