CRM Configuration Support Officer
- HM Land Registry
- Hull, Yorkshire
- Feb 22, 2022
Full time
Administration
Job Description
Details
Reference number
185225
Salary
£27,130
(Croydon £30,604)
Grade
Executive Officer
Contract type
Permanent
Business area
HMLR - Operations
Type of role
Administration / Corporate Support
Customer Insight
Digital
Information Technology
Operational Delivery
Working pattern
Full-time
Number of posts
1
Location
Birkenhead, North West (region), CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (region), CV1 3BH : Durham, North East (region), DH1 5TR : Weymouth, South West (region), DT4 9TT : Gloucester, South West (region), GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber (region), HU2 8JN : Leicester, East Midlands (region), LE3 5DR : Nottingham, East Midlands (region), NG1 7AU : Peterborough, East of England (region), PE1 1QF : Plymouth, South West (region), PL6 5WS : Preston, North West (region), PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (region), TF3 4LR
About the job
Summary
This is an exciting time to join our Customer Relationship Management (CRM) Team, as we have recently implemented a new CRM system.
You will be working at the heart of HM Land Registry's efforts to be more customer focused, which are building on a long and successful track record of meeting customer needs.
As an experienced CRM Configuration Support Officer, you will play a critical role in ensuring our new CRM system meets both customer and user needs, while supporting the development of the new system, and in the process gain valuable experience into the workings of a CRM system.
Job description
You will be responsible for managing all CRM configuration and process documentation and for providing day to day support to the whole of HMLR covering a wide range of technical issues concerning the CRM system.
You will support the CRM Configuration Executive in the build, development and implementation of functionality and tools, using your knowledge and expertise to advise and make recommendations for system development.
You will play an active role in supporting sprint planning, User Acceptance Testing (UAT) and associated Jira board.
Responsibilities
To be successful in this role you will have experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation
You should be confident to advise and make recommendations as to system capabilities and potential, and possess a basic understanding of HTML
Good working knowledge of Office tools, particularly Excel is essential.
You should also be able to demonstrate training or accreditation in configurating and/or administrating a CRM system.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
Please see the attached job description for more information.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Making Effective Decisions
Working Together
Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
Essential: Training or accreditation in configuring and/or administrating a CRM System. Desirable: Experience of using Microsoft Dynamics. Experience of using Microsoft Power Automate.
Benefits
A great place to work
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us.
Where difference is celebrated
We're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.
HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working - exactly what you would expect from a progressive employer.
Working for us - What HM Land Registry can offer you
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
Please enter your qualifications and work history within the online application form.
You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential and desirable technical criteria listed on the job description.
The Statement of Suitability section (in no more than 1,000 words) should be used to outline your skills and experience for the role and provide details of how you meet the essential experience criteria listed on the job description.
In the event of a high volume of applications the panel may pre-sift on the lead criteria - Experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation.
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview.
The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don't advertise which strengths are being tested.
Candidates may refer to notes within their video interview but they should be used as a prompt only.
You should ensure you read the attached Job Description fully before submitting an application.
Please review your application form before clicking 'submit' - once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications - this is 11:55pm on the advertised date.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Any move to HM Land Registry from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Philip Rice
Email :
Recruitment team :
Email :
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission:
Reference number
185225
Salary
£27,130
(Croydon £30,604)
Grade
Executive Officer
Contract type
Permanent
Business area
HMLR - Operations
Type of role
Administration / Corporate Support
Customer Insight
Digital
Information Technology
Operational Delivery
Working pattern
Full-time
Number of posts
1
Location
Birkenhead, North West (region), CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (region), CV1 3BH : Durham, North East (region), DH1 5TR : Weymouth, South West (region), DT4 9TT : Gloucester, South West (region), GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber (region), HU2 8JN : Leicester, East Midlands (region), LE3 5DR : Nottingham, East Midlands (region), NG1 7AU : Peterborough, East of England (region), PE1 1QF : Plymouth, South West (region), PL6 5WS : Preston, North West (region), PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (region), TF3 4LR
About the job
Summary
This is an exciting time to join our Customer Relationship Management (CRM) Team, as we have recently implemented a new CRM system.
You will be working at the heart of HM Land Registry's efforts to be more customer focused, which are building on a long and successful track record of meeting customer needs.
As an experienced CRM Configuration Support Officer, you will play a critical role in ensuring our new CRM system meets both customer and user needs, while supporting the development of the new system, and in the process gain valuable experience into the workings of a CRM system.
Job description
You will be responsible for managing all CRM configuration and process documentation and for providing day to day support to the whole of HMLR covering a wide range of technical issues concerning the CRM system.
You will support the CRM Configuration Executive in the build, development and implementation of functionality and tools, using your knowledge and expertise to advise and make recommendations for system development.
You will play an active role in supporting sprint planning, User Acceptance Testing (UAT) and associated Jira board.
Responsibilities
To be successful in this role you will have experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation
You should be confident to advise and make recommendations as to system capabilities and potential, and possess a basic understanding of HTML
Good working knowledge of Office tools, particularly Excel is essential.
You should also be able to demonstrate training or accreditation in configurating and/or administrating a CRM system.
Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.
Please see the attached job description for more information.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Making Effective Decisions
Working Together
Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
Essential: Training or accreditation in configuring and/or administrating a CRM System. Desirable: Experience of using Microsoft Dynamics. Experience of using Microsoft Power Automate.
Benefits
A great place to work
HM Land Registry is a vibrant place to work with sport and social events and a variety of clubs. We offer flexible working to help you achieve a work-life balance that works for you and us.
Where difference is celebrated
We're committed to fairness and equality for all, so you feel valued for who you are and what you do. Diversity fuels our innovation. Our shared values help us work together, to benefit the communities we serve. Our employee diversity networks support our culture of inclusion and contribute to our diversity action plan.
HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements and generous leave allowances, as well as flexible working - exactly what you would expect from a progressive employer.
Working for us - What HM Land Registry can offer you
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
Please enter your qualifications and work history within the online application form.
You will then be asked to complete a 250 word technical box which should be used to demonstrate how you meet the essential and desirable technical criteria listed on the job description.
The Statement of Suitability section (in no more than 1,000 words) should be used to outline your skills and experience for the role and provide details of how you meet the essential experience criteria listed on the job description.
In the event of a high volume of applications the panel may pre-sift on the lead criteria - Experience of supporting the development and/or configuration of CRM systems, ideally from in a complex/large organisation.
The sift will take place shortly after the closing date. If successful at shortlisting stage, you will be invited to attend a virtual, blended interview.
The blended interview will test the behaviours listed in the above job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don't advertise which strengths are being tested.
Candidates may refer to notes within their video interview but they should be used as a prompt only.
You should ensure you read the attached Job Description fully before submitting an application.
Please review your application form before clicking 'submit' - once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications - this is 11:55pm on the advertised date.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
If you would like further information about the use of your personal data, please click on the link below:
Job Applicant Personal Information
Any move to HM Land Registry from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at
Feedback will only be provided if you attend an interview or assessment.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of Commonwealth countries who have the right to work in the UK
nationals of the Republic of Ireland
nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name :
Philip Rice
Email :
Recruitment team :
Email :
Further information
If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission:
About HM Land Registry