We have a current opportunity for a General Manager - on a permanent basis. The position will be based in Stoke on Trent For further information about this position please apply.
Our client is the leading Casino operator in the UK and their venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. They aim to excite and entertain all their customers giving them a memorable experience that they will want to return for.
Their casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that's fine with them as the largest operator in the UK, they have lots of opportunity and structured development programmes.
They are a 24/7 operation committed to safer gambling for their customers and building and inclusive, diverse and engaged team.
As a General Manager your role will be to maximise performance in all areas of your casino, whilst developing a high performing team who are proud of their Venue.
You will make the difference by inspiring, motivating and leading your team to deliver exciting and entertaining experiences to your customers. Along with your management team and your regional manager, you will develop and implement a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator.
We're looking for a someone with a passion providing an unforgettable and unique gaming experience for our customers.
You'll be accountable for the performance of the casino, measured against a balanced scorecard of targets covering finance, customer service, and team metrics. You'll champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions and work to build a highly capable management team who are fanatical about the delivery of safer gambling, customer excellence and a quality product
You'll recruit and develop a strong team of multi skilled employees, ensuring they deliver the brand experience across all elements of the Casino, from the gaming floor through to the restaurant, whilst proactively driving sales and controlling margin to drive profitability.
You don't need to have a background in Casinos; all we ask is that you have experience of working in a large hospitality, leisure or entertainment business, where you have worked across multiple revenue streams. We're looking for someone with a growth mindset, a focus on expanding the local customer-base, a passion for people that releases the energy and values of our team and a passion for our business that inspires those around them.
You will be responsible for shaping and influencing the business to drive its success whilst acquiring and retaining customers and delivering a memorable experience in a safe and responsible way.
You'll be rewarded with a fun and friendly working environment, with colleagues who share the same vision, a competitive salary and benefits package, including access to an industry leading employee rewards platform and 50% staff discount off food and drinks across both of our brands.
If you think we could be the place for you, we'd love to hear from you.
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