Restaurant Manager

Experienced Restaurant Manager / Deputy Manager needed in a busy seaside venue near St Austell.

They are looking for a hands-on manager with a real expertise in food and drink, combined with real commercial awareness, to take the hospitality offer to a wider audience at whole new level.

You will have at least 2 years of management or leadership experience in a quality hospitality organisation; the skills & enthusiasm to mould your team; and a strong desire to forge or advance your career in Cornwall.

The Package

A competitive salary of £28-30k p.a. (depending on experience) plus other benefits, together with 28 days holiday per annum (including bank holidays).

In addition, Assistance with relocation and accommodation may be available where necessary.

Principal Purpose of the Role

• To lead the Hospitality team to provide an effective, professional and coordinated service.

• The development & delivery of an excellent and profitable food and drink offer, with particular emphasis on quality and service with an awareness of the rhythm of changing demands and customer expectations at different seasons of the year.

• To contribute to the financial success of the business by achieving set income targets and managing within the set budgets.

• To coordinate and run the day-to-day management of all parts of the Food & Beverage operation.

• To develop innovative strategies to attract, recruit and retain high-calibre staff - both permanent and seasonal

• To collaborate with other managers and to play a leading role in developing the management & business strategies

Area of Responsibility/Tasks

People Management & Leadership

• Lead on the induction, training, motivation, coaching, organisation, welfare & management of all hospitality staff to ensure a strong & high-performing team.

• Ensure that all staff paperwork is completed in an accurate and timely manner in accordance with HR guidelines.

• Manage the department's staff rotas, holidays and duty times, in liaison with the Head of Hospitality as appropriate where other departments may be affected.

• Ensure that all staff are aware of service standards to enable them to deliver an excellent service at all times, encouraging staff to develop within and, where appropriate, beyond their posts.

Customer experience and care

• Ensure an exceptional standard of customer experience across all hospitality areas, working with other managers to raise standards in all departments when required - be prepared to challenge and improve the existing offering on a continual basis.

• Ensure thorough product knowledge across the team, enabling linked and up-selling where appropriate.

• Monitor & respond to customer expectations, dealing with compliments and complaints, developing a linked approach with the reception team wherever there is a significant overlap.

Vision & Values

• Understand, demonstrate, reinforce and promote the behaviours that underpin the company values.

• Be aware of the role that you and your team play in achieving the vision and objectives.