Results List - Service Desk Technician (1421)

Which? is the UK's consumer champion. As an organisation, we're not for profit and all for protecting consumers - a powerful force for good, here to make life simpler, fairer and safer for everyone. We stand up for what's right for consumers, their experiences drive us to make things better. Our research gets to the heart of the consumer issues that matter, and our expert advice is completely impartial. The same goes for our product reviews - our rigorous tests and expert recommendations help consumers to make better decisions.

We investigate and make change happen - from tackling online scams to campaigning for safer products, we're the independent consumer voice that influences politicians and lawmakers and holds businesses to account. We are not influenced by third parties - we never take advertising or accept freebies from manufacturers. Everything we do is about championing consumers. We'll always be on their side, fighting their corner and working to make them more powerful.

About the role:

We're looking for am IT Service Desk Technician to join on a 6 month FTC provide excellent 1 st , 2 nd and 3 rd line support in a user focused environment to ensure that there is an informed and effective use of IT services, and that desktop/laptop, software and application incidents and queries are resolved within timely SLAs.

Responsibilities:

You'll be joining a small team of experts that work as part of our wider Tech team. It's a busy and varied role and we'll expect you to take responsibility for a wide range of tasks. Key priorities for the role include:

• Resolving incidents and queries, giving advice, and recommending solutions within defined Service Level Agreements (SLAs) whilst adhering to company policies and procedures
• Recording requests for assistance in the IT ticketing system
• Monitoring of key systems and platforms
• Troubleshooting issues and gather all information required before assigning
• Commissioning new or replacement equipment
• Tracking and document the incident-solving process
• Assisting the business by providing support for occasions such as office moves, events, media launches etc. as and when required
• Developing and promote customer support services in conjunction with the overall IT Management Team
• Supporting the wider IT team, and/or manager to deliver project-based IT solutions to the business.

Requirements:

• 1st line, IT support experience
• An understanding of Microsoft systems
• Knowledge of IT ticketing systems (preferably Jira)
• The ability to be able to communicate with stakeholders, effectively at all levels

What we'll give you in return

We recognise that investing in our team of experts is one of the best ways to support our ambitious journey, and with that encourage knowledge sharing and learning; whether that's learning a new language, joining a lunch and learn session, attending a tech conference or making the most of your LinkedIn Learning subscription we work hard to look after our employees.

There are excellent benefits including 28 days of annual leave, private healthcare, an excellent pension scheme (and the usuals... Cycle to Work, season ticket loan scheme etc.) We even have access to a private section of Regent's Park which is handy for hot summers and team building events!

We are strong believers in maintaining a healthy work/life balance.

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from all regardless of age, gender identity, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race or ethnic origin, sex, sexual orientation, transgender status, social economic background etc. We believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.

If this sounds like the role for you then we would love to hear from you.

We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.

We're committed to making sure our application process is accessible to everyone who would like to apply for any of our vacancies! Please reach out to if you need us to provide an alternative application method to support your accessibility needs.