This is an exciting opportunity to join our HR department. Working alongside the HR & Payroll Teams the role will support both functions and shall be integral to the running and successful delivery of HR requirements. The successful candidate will have strong analytical skills and be able to demonstrate attention to detail in their work and understand how to prioritise the demands of this busy role. It is important that the successful candidate supports an efficient, productive HR & Payroll administration functions, keeping records up to date and ensuring processes are followed. This is a Monday to Friday role to be basedat Norwich office. Key Responsibilities Include: Payroll Tasks (50%) Processing Sickness - Maintain sickness tracker and inform payroll team about sickness deductions Processing Holiday - Maintain holiday calendar import Maintain Shift-Patterns in the HR/Payroll system and process import from ATS Supporting the Payroll & Pensions Manager with other tasks as needed Overtime claims check in line with company policy Processing new starters for Dixstone and Petrodec Process P45 for leavers HR Tasks (50%) Processing new starters Processing leavers Support with management of benefit system and benefit administration Maintaining and updating all HR systems and databases Managing new starter induction Updating organisation charts Maintaining up to date and accurate employee files Dealing with system notifications and other inbox queries Write and send letters as requested Supporting the HR Business Partners with other tasks as needed Credit card statement management Eye care voucher process Logging and authorisation of invoices Conduct exit interviews where required Please note the split of work may be adjusted based on business needs and holiday cover. Key Requirements Include: Qualifications: CIPD qualified (desirable) Experience: Strong administrative and analytical background Previous HR or payroll experience (desired) Experience of working with iTrent (desired) Experience of working with confidential information IT literacy in Microsoft packages, i.e. Word/Excel Query management Prioritisation Personal Attributes: Attention to detail Ability to prioritise & plan workloads Approachability Ability to multi-task Enthusiastic to new challenges Pro-active, self-sufficient achiever Professional, approachable with confidence in abilities Benefits: At Perenco we value and reward our people, offering competitive salaries and a wide range of benefits including: Discretionary Bonus Private Medical Insurance Flexible Benefit Allowance Life Assurance Excellent Pension Provision 25 days holiday + bank holidays Flex Days Profit 'Units' Sharing Scheme
Apr 26, 2024
Full time
This is an exciting opportunity to join our HR department. Working alongside the HR & Payroll Teams the role will support both functions and shall be integral to the running and successful delivery of HR requirements. The successful candidate will have strong analytical skills and be able to demonstrate attention to detail in their work and understand how to prioritise the demands of this busy role. It is important that the successful candidate supports an efficient, productive HR & Payroll administration functions, keeping records up to date and ensuring processes are followed. This is a Monday to Friday role to be basedat Norwich office. Key Responsibilities Include: Payroll Tasks (50%) Processing Sickness - Maintain sickness tracker and inform payroll team about sickness deductions Processing Holiday - Maintain holiday calendar import Maintain Shift-Patterns in the HR/Payroll system and process import from ATS Supporting the Payroll & Pensions Manager with other tasks as needed Overtime claims check in line with company policy Processing new starters for Dixstone and Petrodec Process P45 for leavers HR Tasks (50%) Processing new starters Processing leavers Support with management of benefit system and benefit administration Maintaining and updating all HR systems and databases Managing new starter induction Updating organisation charts Maintaining up to date and accurate employee files Dealing with system notifications and other inbox queries Write and send letters as requested Supporting the HR Business Partners with other tasks as needed Credit card statement management Eye care voucher process Logging and authorisation of invoices Conduct exit interviews where required Please note the split of work may be adjusted based on business needs and holiday cover. Key Requirements Include: Qualifications: CIPD qualified (desirable) Experience: Strong administrative and analytical background Previous HR or payroll experience (desired) Experience of working with iTrent (desired) Experience of working with confidential information IT literacy in Microsoft packages, i.e. Word/Excel Query management Prioritisation Personal Attributes: Attention to detail Ability to prioritise & plan workloads Approachability Ability to multi-task Enthusiastic to new challenges Pro-active, self-sufficient achiever Professional, approachable with confidence in abilities Benefits: At Perenco we value and reward our people, offering competitive salaries and a wide range of benefits including: Discretionary Bonus Private Medical Insurance Flexible Benefit Allowance Life Assurance Excellent Pension Provision 25 days holiday + bank holidays Flex Days Profit 'Units' Sharing Scheme
Main purpose of the role: To provide support and advise to all stakeholders within the business on People Matters as well as support the Employee life cycle from Onboarding to Retirement/Termination ensuring all employees have a positive experience. Position is responsible for: Payroll processing for the region. Management of a sector of employees Ensuring all employees have a positive experience within QT Position reports to: Senior HR Business Partner Department: People Team Main Duties: Creating and maintaining strong working relationships with all stakeholders. Responsible for business partnering with specific sectors across the business. Payroll & Pension Administration for the region. Reviewing and implementing HR processes and policies in line with current legislation and other business changes Maintaining compliance with the most current UK Employment Law Responsible for the onboarding and offboarding process of all employees Maintaining of Employee Files Managing Employee Relations cases, including Disciplinary and Grievances. Responding to any queries or problems that they have and managing their expectations. Coordinating and assisting with the Performance Appraisal Process Coordinate surveys, analyse results report and feedback to the business. Responsible for the Absence Management process and reporting Actively managing payroll and benefit platforms Assisting and being responsible for HR projects Dealing with various HR queries throughout the business Using HR information systems for effective reporting to leadership. Driving the performance review process as per the global timelines and ensuring timely closure of appraisals and compensation revision. Assisting in organising employer branding initiatives Qualifications CIPD L5 (full or part qualified) - desirable CIPD L3 - essential Knowledge of Employment Law in NI is desirable. Relevant experience At least 3 to 5 yrs relevant experience working in an HR advisory role, including payroll, general HR advice, HR administration, HR Information systems. Knowledge of current employment legislation Aptitude, skills and abilities Ability to deal with difficult situations in a professional manner. Strong interpersonal and communications skills, including sensitivity and influence. Ability to recognise and act upon the implications of actions and decisions. Ability to collect, collate and analyse information to enable informed decisions to be made. Competent user of Microsoft office software Experience with Immigration / Visa Requirements Payroll & Pension Administration Experience Commitment to ongoing professional development Confident, well-motivated enthusiastic and determined. Team worker Flexible and adaptable in approach Has a Can-do attitude and positive approach when faced with problems. Able to Travel nationally as and when the business requires. Salary - Competitive salary on offer Private Medical Insurance Health Assessments Healthcare Cash Plan (UK Healthcare) Pension - Auto-enrolment to pension scheme after 3 months - 4% employee and 4% company contribution. The company will match contributions up to 5%. Increases with length of service: Life Assurance - 4x Times Salary Cycle To Work Scheme - Salary sacrifice scheme Employee Assistance Programme Benefits Portal Annual Performance & Pay Review - Performance and salary reviews annually Enhanced Holidays - 33 days per year (including bank holiday's) Why Qualitest? Have continuous access to and work with Senior Testing Specialists and Practice Experts Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant Work with cutting edge technology in a company built by testers for testers, this is what we do! As a global company, we offer unique placement opportunities around the world Our Qualitester's are the reason for our success, we constantly encourage career development and promote from within Intrigued to find more about us? Visit our website at
Apr 24, 2024
Full time
Main purpose of the role: To provide support and advise to all stakeholders within the business on People Matters as well as support the Employee life cycle from Onboarding to Retirement/Termination ensuring all employees have a positive experience. Position is responsible for: Payroll processing for the region. Management of a sector of employees Ensuring all employees have a positive experience within QT Position reports to: Senior HR Business Partner Department: People Team Main Duties: Creating and maintaining strong working relationships with all stakeholders. Responsible for business partnering with specific sectors across the business. Payroll & Pension Administration for the region. Reviewing and implementing HR processes and policies in line with current legislation and other business changes Maintaining compliance with the most current UK Employment Law Responsible for the onboarding and offboarding process of all employees Maintaining of Employee Files Managing Employee Relations cases, including Disciplinary and Grievances. Responding to any queries or problems that they have and managing their expectations. Coordinating and assisting with the Performance Appraisal Process Coordinate surveys, analyse results report and feedback to the business. Responsible for the Absence Management process and reporting Actively managing payroll and benefit platforms Assisting and being responsible for HR projects Dealing with various HR queries throughout the business Using HR information systems for effective reporting to leadership. Driving the performance review process as per the global timelines and ensuring timely closure of appraisals and compensation revision. Assisting in organising employer branding initiatives Qualifications CIPD L5 (full or part qualified) - desirable CIPD L3 - essential Knowledge of Employment Law in NI is desirable. Relevant experience At least 3 to 5 yrs relevant experience working in an HR advisory role, including payroll, general HR advice, HR administration, HR Information systems. Knowledge of current employment legislation Aptitude, skills and abilities Ability to deal with difficult situations in a professional manner. Strong interpersonal and communications skills, including sensitivity and influence. Ability to recognise and act upon the implications of actions and decisions. Ability to collect, collate and analyse information to enable informed decisions to be made. Competent user of Microsoft office software Experience with Immigration / Visa Requirements Payroll & Pension Administration Experience Commitment to ongoing professional development Confident, well-motivated enthusiastic and determined. Team worker Flexible and adaptable in approach Has a Can-do attitude and positive approach when faced with problems. Able to Travel nationally as and when the business requires. Salary - Competitive salary on offer Private Medical Insurance Health Assessments Healthcare Cash Plan (UK Healthcare) Pension - Auto-enrolment to pension scheme after 3 months - 4% employee and 4% company contribution. The company will match contributions up to 5%. Increases with length of service: Life Assurance - 4x Times Salary Cycle To Work Scheme - Salary sacrifice scheme Employee Assistance Programme Benefits Portal Annual Performance & Pay Review - Performance and salary reviews annually Enhanced Holidays - 33 days per year (including bank holiday's) Why Qualitest? Have continuous access to and work with Senior Testing Specialists and Practice Experts Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant Work with cutting edge technology in a company built by testers for testers, this is what we do! As a global company, we offer unique placement opportunities around the world Our Qualitester's are the reason for our success, we constantly encourage career development and promote from within Intrigued to find more about us? Visit our website at
We are partnered with an organisation in the education sector who are currently seeking a dynamic and professional Head of Payroll, Pensions & Benefits to take responsibility for the day to day operations of the payroll function. As Head of Payroll, Pensions & Benefits you will report into the HR Director and will work closely with the Chief People Officer. Responsibilities include: Ensuring timely and accurate processing of payroll, pensions and benefits across the group Support the implementation of the new payroll system Line management of a small team Processing end to end payroll Managing the DC pension scheme and defined benefits scheme contributions Manage the pension life cycle for employees and administer pension schemes for the group Produce, check and issue all payroll documentation Ad hoc projects as required Experience required: Proven experience as a Payroll Manager Excellent leadership skills Experience of in-house payroll systems Payroll system implementation Experience in the education sector is highly desirable On offer is hybrid working and an excellent benefits package including 30 days annual leave + bank holidays. 46824RMC INDPAY
Apr 23, 2024
Full time
We are partnered with an organisation in the education sector who are currently seeking a dynamic and professional Head of Payroll, Pensions & Benefits to take responsibility for the day to day operations of the payroll function. As Head of Payroll, Pensions & Benefits you will report into the HR Director and will work closely with the Chief People Officer. Responsibilities include: Ensuring timely and accurate processing of payroll, pensions and benefits across the group Support the implementation of the new payroll system Line management of a small team Processing end to end payroll Managing the DC pension scheme and defined benefits scheme contributions Manage the pension life cycle for employees and administer pension schemes for the group Produce, check and issue all payroll documentation Ad hoc projects as required Experience required: Proven experience as a Payroll Manager Excellent leadership skills Experience of in-house payroll systems Payroll system implementation Experience in the education sector is highly desirable On offer is hybrid working and an excellent benefits package including 30 days annual leave + bank holidays. 46824RMC INDPAY
Are you an experienced Contact Centre Manager with a track record of delivering outstanding customer service and KPI performance? As a certified great place to work organisation, NHS Shared Business Services is looking for a professional people leader to develop and nurture the team within the Payroll and Pensions delivery service! You will demonstrate the highest levels of people leadership and encourage the team to achieve their targets and drive the Employment Services department to be an outstanding contact centre. Contribute to the design and implementation of Change Programmes and Projects which impact the contact centre. Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets. Ideally the successful candidate will be located in the Southampton area, but we will consider applications from Sheffield, Wakefield and Salford. This is hybrid working model with an expectation to attend monthly meetings in Southampton. What you will be doing: Planning and deployment of resources to support high quality service delivery. Oversee the achievement and maintenance of agreed customer service levels and standards. Training and development of customer services teams. Handle complex and escalated contact centre customer services issues. Produce top-class customer care, such as in instances of extreme demand or with high level customer complaints. Coach, support and encourage their direct reports through monthly 1-2-1 and on the spot feedback to improve handle time and reduce abandonment rate. Identifying and instilling best practice, processes and systems and drive a continuous improvement environment. What you will bring: Strong management attributes such as effective decision making, impeccable time and workload management. Confidently challenge the business if root cause analysis indicates that customers have been inconvenienced by an internal mistake or process issue. Strong people skills including the ability to influence others and manage upwards. Identify technology improvements to improve service delivery to the customer. Experience with handling challenging telephone calls and written computer-based communication (emails, live chat) Available to be flexible and deviate from a set working pattern at short notice should the business need require. Workforce management using strategies and technologies to ensure the right number of agents are scheduled at the right times. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you. Employment Type: Permanent Location: Southampton (but will consider Sheffield, Wakefield and Salford) Security Clearance Level: DBS Internal Recruiter: Rachel Salary: Up to £40,000 (depending on experience and development needs) Benefits: 25 days annual leave with the option to buy additional days, 4 x death in service and pension. Generous flexible benefits fund with a choice of dental, medical, breakdown, critical illness cover and much more. Access to both corporate and NHS discount schemes. Loved reading about this job and want to know more about our company? Our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products! With outstanding knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office. Our vision is to help the NHS save money and improve quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes. Do you want to part of our journey?
Sep 24, 2022
Full time
Are you an experienced Contact Centre Manager with a track record of delivering outstanding customer service and KPI performance? As a certified great place to work organisation, NHS Shared Business Services is looking for a professional people leader to develop and nurture the team within the Payroll and Pensions delivery service! You will demonstrate the highest levels of people leadership and encourage the team to achieve their targets and drive the Employment Services department to be an outstanding contact centre. Contribute to the design and implementation of Change Programmes and Projects which impact the contact centre. Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets. Ideally the successful candidate will be located in the Southampton area, but we will consider applications from Sheffield, Wakefield and Salford. This is hybrid working model with an expectation to attend monthly meetings in Southampton. What you will be doing: Planning and deployment of resources to support high quality service delivery. Oversee the achievement and maintenance of agreed customer service levels and standards. Training and development of customer services teams. Handle complex and escalated contact centre customer services issues. Produce top-class customer care, such as in instances of extreme demand or with high level customer complaints. Coach, support and encourage their direct reports through monthly 1-2-1 and on the spot feedback to improve handle time and reduce abandonment rate. Identifying and instilling best practice, processes and systems and drive a continuous improvement environment. What you will bring: Strong management attributes such as effective decision making, impeccable time and workload management. Confidently challenge the business if root cause analysis indicates that customers have been inconvenienced by an internal mistake or process issue. Strong people skills including the ability to influence others and manage upwards. Identify technology improvements to improve service delivery to the customer. Experience with handling challenging telephone calls and written computer-based communication (emails, live chat) Available to be flexible and deviate from a set working pattern at short notice should the business need require. Workforce management using strategies and technologies to ensure the right number of agents are scheduled at the right times. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you. Employment Type: Permanent Location: Southampton (but will consider Sheffield, Wakefield and Salford) Security Clearance Level: DBS Internal Recruiter: Rachel Salary: Up to £40,000 (depending on experience and development needs) Benefits: 25 days annual leave with the option to buy additional days, 4 x death in service and pension. Generous flexible benefits fund with a choice of dental, medical, breakdown, critical illness cover and much more. Access to both corporate and NHS discount schemes. Loved reading about this job and want to know more about our company? Our unique partnership between the Department of Health and Sopra Steria means that we are market leaders in corporate service delivery with around 40% of the NHS using one or more of our products! With outstanding knowledge and experience, we provide high-quality, value-for-money finance, procurement and employment services to the NHS, helping them overcome any challenges they face in the back office. Our vision is to help the NHS save money and improve quality, providing a real-life impact where the changes we make can improve health, innovate to save lives, and deliver better outcomes. Do you want to part of our journey?
Are you an experienced Payroll Administrator looking to join a company that's works closely with high profile government clients helping to make a difference? Are you passionate about delivering excellent customer service to clients and strive to go above and beyond? If so this could be a great opportunity for you! As a Payroll Administrator you will assist in the provision of transaction processing services for our clients. You will be joining the input team that are responsible for inputting relevant data so that accurate payroll is produced. If you enjoy building relationships and delivering high quality results on time, then this is the perfect opportunity for you! We support funding for CIPP qualification also which is great opportunity! This exciting role is a permanent contract with a hybrid work pattern, working three days from home and two days from our Newport office located in NP10. With our Flexible 3% bonus fund which can be taken as an extra cash equivalent of up to £570. What you'll be doing: Process work in line with agreed procedures, business rules or scripts Learn the procedures and understand parameters of producing a quality output Resolve queries, escalate when needed and log if required To schedule and prioritise allocated work daily, ensuring deadlines are met Identify and suggest areas of improvement Maintain and update information for audit purposes What you'll bring: Payroll Office experience Ability to maintain confidentiality and exercise discretion Ability to handle and prioritise multiple tasks and meet all deadlines Strong organisational skills and the ability to work independently and under pressure Strong skills using and understanding the flow of transactions in an integrated HR and Payroll system Good interpersonal skills and communication skills Honest, Trustworthy and respectful Excellent attention to detail It would be great if you had: CIPP qualified or equivalent Experience in overpayments Experience of providing a service to a large government client If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full Time Permanent Location Newport - Hybrid 2 days in the office 3 day Security Clearance Level NPPV1 Internal Recruiter Amelia Salary £21,115 per annum inclusive of flex fund OR £24,000 for CIPP qualification holders Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund. You can choose to take this as cash or put it towards flexible benefit optionsAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 24, 2022
Full time
Are you an experienced Payroll Administrator looking to join a company that's works closely with high profile government clients helping to make a difference? Are you passionate about delivering excellent customer service to clients and strive to go above and beyond? If so this could be a great opportunity for you! As a Payroll Administrator you will assist in the provision of transaction processing services for our clients. You will be joining the input team that are responsible for inputting relevant data so that accurate payroll is produced. If you enjoy building relationships and delivering high quality results on time, then this is the perfect opportunity for you! We support funding for CIPP qualification also which is great opportunity! This exciting role is a permanent contract with a hybrid work pattern, working three days from home and two days from our Newport office located in NP10. With our Flexible 3% bonus fund which can be taken as an extra cash equivalent of up to £570. What you'll be doing: Process work in line with agreed procedures, business rules or scripts Learn the procedures and understand parameters of producing a quality output Resolve queries, escalate when needed and log if required To schedule and prioritise allocated work daily, ensuring deadlines are met Identify and suggest areas of improvement Maintain and update information for audit purposes What you'll bring: Payroll Office experience Ability to maintain confidentiality and exercise discretion Ability to handle and prioritise multiple tasks and meet all deadlines Strong organisational skills and the ability to work independently and under pressure Strong skills using and understanding the flow of transactions in an integrated HR and Payroll system Good interpersonal skills and communication skills Honest, Trustworthy and respectful Excellent attention to detail It would be great if you had: CIPP qualified or equivalent Experience in overpayments Experience of providing a service to a large government client If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Full Time Permanent Location Newport - Hybrid 2 days in the office 3 day Security Clearance Level NPPV1 Internal Recruiter Amelia Salary £21,115 per annum inclusive of flex fund OR £24,000 for CIPP qualification holders Benefits 25 days annual leave with the option to buy additional days, life assurance, pension, and generous flexible benefits fund. You can choose to take this as cash or put it towards flexible benefit optionsAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about our company? Shared Services Connected Ltd was established as a joint venture between the Cabinet Office and Sopra Steria, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. We deliver best in class business transformation programmes to across the Public Sector with a target to release one billion pounds of savings to the public. We have established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across Government and Public Sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Are you an experienced team leader looking to progress your career? Do you have a great understanding of Payroll and the ability to ensure delivery of the service is running as it should be? If so this could be a great role for you! As a Payroll Supervisor you will be managing multiple payroll teams, leading on the successful day to day running of payroll delivery for a particular client/group of clients. Closely working with the Payroll Manager and supporting them with identifying and implementing improvements, changes and initiatives into BAU. Roles at this level will require a detailed understanding of methods, systems and procedures. The work involves limited guidance and only general instructions from more senior colleagues. Therefore initiative and judgement are required to address and resolve daily problems. The role will be hybrid and can be based from either our Newport, Newcastle or York office will occasional travel to Newcastle. We also support foundation degree funding for anyone who is looking to do CIPP foundation degree! What you'll be doing: Manage the day to day operations of Payroll Delivery teams; this includes managing your resource and allocating workloads to ensure controls are adhered to and actively monitor levels of work to ensure that your team meet agreed KPIs and SLAs Act as an escalation point for queries from your immediate team, wider SSCL and the client Raise any issues of service incidents as soon as they are identified, taking a key role in resolution, root cause analysis and improving processes/controls as a consequence Hold monthly 121 sessions with each of your direct reports and complete bi-annual and annual performance reviews Actively invest in the development of each of your direct reports, while actively driving and taking ownership of your own development What you'll bring: Previous experience and knowledge of delivering end to end payroll services to medium/large clients Ability to work to tight deadlines Ability to flex and multi task to meet changing requirements Ability to develop and nurture close client relationships Ability to set and achieve performance targets at a distance, as well as face to face Experience of delivering a high quality customer service, in a professional manner with a focus on NPS Excellent communicator at all levels - within a team setting, over the telephone and in writing Effective problem solver Excellent numerical and analytical skills Excellent organisational and planning skills Demonstrable ability to continuously improve performance through establishment and communication of a vision for the future It would be great if you had: CIPP qualified Previous experience with public sector clients If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Newcastle/ Newport or York Security Clearance Level: SC Internal Recruiter: Amelia Salary: £27,000 per annum (Qualified CIPP foundation degree £30k) Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings £400 million - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 24, 2022
Full time
Are you an experienced team leader looking to progress your career? Do you have a great understanding of Payroll and the ability to ensure delivery of the service is running as it should be? If so this could be a great role for you! As a Payroll Supervisor you will be managing multiple payroll teams, leading on the successful day to day running of payroll delivery for a particular client/group of clients. Closely working with the Payroll Manager and supporting them with identifying and implementing improvements, changes and initiatives into BAU. Roles at this level will require a detailed understanding of methods, systems and procedures. The work involves limited guidance and only general instructions from more senior colleagues. Therefore initiative and judgement are required to address and resolve daily problems. The role will be hybrid and can be based from either our Newport, Newcastle or York office will occasional travel to Newcastle. We also support foundation degree funding for anyone who is looking to do CIPP foundation degree! What you'll be doing: Manage the day to day operations of Payroll Delivery teams; this includes managing your resource and allocating workloads to ensure controls are adhered to and actively monitor levels of work to ensure that your team meet agreed KPIs and SLAs Act as an escalation point for queries from your immediate team, wider SSCL and the client Raise any issues of service incidents as soon as they are identified, taking a key role in resolution, root cause analysis and improving processes/controls as a consequence Hold monthly 121 sessions with each of your direct reports and complete bi-annual and annual performance reviews Actively invest in the development of each of your direct reports, while actively driving and taking ownership of your own development What you'll bring: Previous experience and knowledge of delivering end to end payroll services to medium/large clients Ability to work to tight deadlines Ability to flex and multi task to meet changing requirements Ability to develop and nurture close client relationships Ability to set and achieve performance targets at a distance, as well as face to face Experience of delivering a high quality customer service, in a professional manner with a focus on NPS Excellent communicator at all levels - within a team setting, over the telephone and in writing Effective problem solver Excellent numerical and analytical skills Excellent organisational and planning skills Demonstrable ability to continuously improve performance through establishment and communication of a vision for the future It would be great if you had: CIPP qualified Previous experience with public sector clients If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Newcastle/ Newport or York Security Clearance Level: SC Internal Recruiter: Amelia Salary: £27,000 per annum (Qualified CIPP foundation degree £30k) Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings £400 million - providing more funds for front line public services. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Are you looking for a new challenge in administration? If so, read on... SSCL is currently recruiting an Administration Assistant - Pensions! As a member of the Change & Interface team, you'll be joining an engaging and friendly team. You'll be responsible for overseeing and transacting a variety of pension related administration processes, liaising with pension provider and members on a regular basis, insuring a high level of customer and excellence as well as responding to email queries and assisting contact centre colleagues. We can offer great career progression opportunities, hybrid working, benefits which you can flex to meet your needs and training and development opportunities. If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you! What you'll be doing: Processing pension lifecycle requests on behalf of both current employees, and assisting where required for pervious members of service Investigating pension discrepancies on behalf of the pension provider and liaising with them to correct Action any changes to employee pension records as required Resolve Contact Centre queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate Liaise with internal/external clients Investigate pension related escalations on behalf of the team leader Supporting other team members with various adhoc processes during high volume demand What you'll bring: Effective team player Identifies areas of improvement and facilitates change Effective communication through email, telephone and face to face Accurate and timely delivery of administration tasks Excellent organisational skills with an attention to detail Effective problem solver Good understanding of Microsoft Office It would be great if you had: Ability to navigate and understand relevant HR systems e.g. Oracle/SAP Experience in a HR role Employment Type: Full Time Permanent Location: Newport with hybrid working Security Clearance Level: SC Internal Recruiter: Theo Salary: £21,115 per annum inclusive of 3% flex fund Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and all employee bonus Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Sep 22, 2022
Full time
Are you looking for a new challenge in administration? If so, read on... SSCL is currently recruiting an Administration Assistant - Pensions! As a member of the Change & Interface team, you'll be joining an engaging and friendly team. You'll be responsible for overseeing and transacting a variety of pension related administration processes, liaising with pension provider and members on a regular basis, insuring a high level of customer and excellence as well as responding to email queries and assisting contact centre colleagues. We can offer great career progression opportunities, hybrid working, benefits which you can flex to meet your needs and training and development opportunities. If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you! What you'll be doing: Processing pension lifecycle requests on behalf of both current employees, and assisting where required for pervious members of service Investigating pension discrepancies on behalf of the pension provider and liaising with them to correct Action any changes to employee pension records as required Resolve Contact Centre queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate Liaise with internal/external clients Investigate pension related escalations on behalf of the team leader Supporting other team members with various adhoc processes during high volume demand What you'll bring: Effective team player Identifies areas of improvement and facilitates change Effective communication through email, telephone and face to face Accurate and timely delivery of administration tasks Excellent organisational skills with an attention to detail Effective problem solver Good understanding of Microsoft Office It would be great if you had: Ability to navigate and understand relevant HR systems e.g. Oracle/SAP Experience in a HR role Employment Type: Full Time Permanent Location: Newport with hybrid working Security Clearance Level: SC Internal Recruiter: Theo Salary: £21,115 per annum inclusive of 3% flex fund Benefits: 25 days annual leave with the option to buy additional days, life assurance, pension, and all employee bonus Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? The company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Government's Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle; Newport; and York. As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance service levels across government and public sector. Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry Training Board. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida , the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.
Do you have a Business Analyst background and are looking for a new and exciting challenge? Or a re you a strong administrator with great organisational skills looking to progress into a Business Analyst position? Are you comfortable speaking with stakeholders and able to articulate requirements? If so, please do read on.. Apply fast, check the full description by scrolling below to find out the full requirements for this role. We are SSCL, the largest provider of business-critical support services to our Government, Police and Defence customers. Delivering digital solutions and developing innovations that make things easier for our customers. We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities. This opportunity is hybrid fixed, with the flexibility of working from home and in the office. We're officially ranked as a 2022 UK's Best Workplace , so why not join us and be a part of our fantastic team! If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you! What you'll be doing: Working alongside SME's and Process Owners to define processes within a customer journey in low level detail ensuring all requirements are gathered accurately whilst supporting these stakeholders and managing their expectations. Responsible for project life-cycle requirements, ensuring standard process is followed and working with partners to ensure continuous process improvement. Maintain an open and close relationship with each project team to ensure that the project remains on target for delivery. Work closely with the wider Digital Transformation team to share knowledge and process. Maintain a level of understanding in digital solutions such as PEGA, RPA or other potential digital tools. Understand requirements well enough to reengineer processes in order to ensure solutions are robust and efficient and meet the expectations of the client. What you'll bring: Analysis driven, potentially with a background in Business Analysis or similar roles, having experience in opportunity identification and benefit calculation. Proficient and maintains a level of understanding in digital solutions such as PEGA, RPA or other potential digital tools. Eager to learn new skills and build their knowledge of transformative thinking and analysis. Articulate and able to maintain good relationships with colleagues and clients. It would be great if you had: Business analysis skills that are solution independent and transferable to many business scenarios Be adaptable to working with client's preferred requirement management tools and methodologies. Knowledge of the latest analysis tools and techniques. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full time Permanent Location: UK based Security Clearance Level: SC Internal Recruiter: Ellie Harris Salary: £34,500 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
Sep 22, 2022
Full time
Do you have a Business Analyst background and are looking for a new and exciting challenge? Or a re you a strong administrator with great organisational skills looking to progress into a Business Analyst position? Are you comfortable speaking with stakeholders and able to articulate requirements? If so, please do read on.. Apply fast, check the full description by scrolling below to find out the full requirements for this role. We are SSCL, the largest provider of business-critical support services to our Government, Police and Defence customers. Delivering digital solutions and developing innovations that make things easier for our customers. We can offer great career progression opportunities, benefits which you can flex to meet your needs and training and development opportunities. This opportunity is hybrid fixed, with the flexibility of working from home and in the office. We're officially ranked as a 2022 UK's Best Workplace , so why not join us and be a part of our fantastic team! If you are an outstanding and highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you! What you'll be doing: Working alongside SME's and Process Owners to define processes within a customer journey in low level detail ensuring all requirements are gathered accurately whilst supporting these stakeholders and managing their expectations. Responsible for project life-cycle requirements, ensuring standard process is followed and working with partners to ensure continuous process improvement. Maintain an open and close relationship with each project team to ensure that the project remains on target for delivery. Work closely with the wider Digital Transformation team to share knowledge and process. Maintain a level of understanding in digital solutions such as PEGA, RPA or other potential digital tools. Understand requirements well enough to reengineer processes in order to ensure solutions are robust and efficient and meet the expectations of the client. What you'll bring: Analysis driven, potentially with a background in Business Analysis or similar roles, having experience in opportunity identification and benefit calculation. Proficient and maintains a level of understanding in digital solutions such as PEGA, RPA or other potential digital tools. Eager to learn new skills and build their knowledge of transformative thinking and analysis. Articulate and able to maintain good relationships with colleagues and clients. It would be great if you had: Business analysis skills that are solution independent and transferable to many business scenarios Be adaptable to working with client's preferred requirement management tools and methodologies. Knowledge of the latest analysis tools and techniques. If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full time Permanent Location: UK based Security Clearance Level: SC Internal Recruiter: Ellie Harris Salary: £34,500 Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people. We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home. We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching. Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client's organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hear from you! This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900. What you will be doing: Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Provide expert advice with mindfulness to the organisation's policies, Police Regulations, legislation, and best practice Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases Identify potential challenges at the earliest opportunity and seek early intervention Work with our client's senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels Offer a high-touch service at all times via telephone and email Maintain accurate records of case activity Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice What you'll bring: A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD Experience of assessing situations and providing risk based options to address particularly complex challenges Excellent communicator with highly developed influencing skills Ability to adopt a coaching and mentoring approach, developing managers' confidence and competence to manage HR cases and make good people decisions It would be great if you had: CIPD qualification Degree qualification or equivalent Experience of working within a policing environment Experience of supporting managers successfully through transformational change If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, 12m FTC Location : Newcastle (hybrid 2 days in the office, 3 days from home) Security Clearance Level: NPPV1 Internal Recruiter: Becky Salary : £26,000-£30,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
Sep 21, 2022
Full time
SSCL deliver a HR service to the largest police force in the UK. Our HR Case Management service delivers professional HR guidance and advice, encouraging great decision-making when it comes to their people. We are looking for HR Case Managers to join our expert team, based in our Newcastle Centre of Excellence. This role is a permanent opportunity on a hybrid contract based 2 days per week in our Newcastle office and the other days from home. We deliver a remote HR Case Management service to Line Managers, supporting them through complex people matters with a focus on gaining the best outcomes for both the business and the individual. Our HR Case Managers assess the full situation and provide the manager with advice and guidance on the options available to them. We are there to listen and understand the issues, and support the manager in making the best possible decisions. We seek to raise people management capability, make things simple, and improve confidence through our coaching. Our HR Case Managers have a passion for delivering an excellent service, and tangibly contributing to our client's organisational success. If you are someone with previous experience with advising line managers on HR related queries, we would love to hear from you! This exciting role is a 12-month Fixed term contract with a hybrid work pattern, working three days from home and two days from our Newcastle Centre of Excellence. With our Flexible 3% fund which can be taken as an extra cash equivalent of up to £900. What you will be doing: Manage a personal portfolio of cases, scheduling and prioritising activities based on the needs of each case and applicable deadlines or timescales Provide expert advice with mindfulness to the organisation's policies, Police Regulations, legislation, and best practice Support and advise managers at all levels of seniority, offering a business-focused resolution to complex HR cases Identify potential challenges at the earliest opportunity and seek early intervention Work with our client's senior management teams and strategic HR functions to ensure cases are managed effectively, organisational lessons are learnt and insight shared Manage own workload in accordance with contractually agreed timescales, quality indicators and service levels Offer a high-touch service at all times via telephone and email Maintain accurate records of case activity Work closely with your colleagues, fostering a one-team approach to delivering a high-quality, professional and compliant service Work with client stakeholders to offer consultancy and business partnering for high-profile initiatives Look for opportunities for continuous improvement, seeking to refine and evolve the service we deliver, staying fresh with industry standards and best practice What you'll bring: A proven track record of managing a range of complex HR cases, in a demanding and diverse customer base A credible HR advisor, with the ability to quickly forge relationships, win trust and build confidence Extensive knowledge of HR policies, legislation and best practice, demonstrated through experience and / or as a member of the CIPD Experience of assessing situations and providing risk based options to address particularly complex challenges Excellent communicator with highly developed influencing skills Ability to adopt a coaching and mentoring approach, developing managers' confidence and competence to manage HR cases and make good people decisions It would be great if you had: CIPD qualification Degree qualification or equivalent Experience of working within a policing environment Experience of supporting managers successfully through transformational change If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, 12m FTC Location : Newcastle (hybrid 2 days in the office, 3 days from home) Security Clearance Level: NPPV1 Internal Recruiter: Becky Salary : £26,000-£30,000 per annum Benefits : 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund. Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR & Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services. We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million - providing more funds for front line public services.
Resurgo is in a time of significant growth, with new Spear centres opening each year, a further employability programme (Re-Work) created in response to the pandemic in 2020, and ambitious aims to strengthen our coaching and impact consultancy through Resurgo Consulting in 2022. The Head of People, Culture and Operations will be central to ensuring we maintain our strong team culture and stable operations while developing an organizational structure that is best positioned for this growth. As a strong creative leader with an ability to manage projects with multiple complex priorities and think out of the box, you will be a confident decision maker and communicator, passionate about growing people, and with the exceptional emotional intelligence needed to sensitively manage people-related issues. We would also consider a job share, where one individual has responsibility for the operational aspects and strategic goals, and the second holds the cultural, inclusion and people-related aspects of the role, so please contact the People and Culture team if this is of interest, prior to submitting an application. Responsibilities You will work closely with other senior staff, but lead and line manage 2.5 team members to deliver on the following core People, Culture and Operational goals of Resurgo and support the implementation of these in our key partners. Human Resources Oversee HR processes including onboarding, performance management, compliance with employment law, HR records and employee relations. Manage a recruitment strategy to resource our growing programmes with an excellent pipeline of diverse talent Work with Heads of Department to think creatively and strategically about resourcing their teams to fulfil the organisation's vision and ambitious growth targets Work with the Senior Leadership team on broader organisational development to enable collaborative working and ensure our team structure is set to maximise growth opportunities. Manage and oversee pay review and promotion processes, including benchmarking. Together with the Finance team and our external payroll provider and pensions administrator, manage the payroll process and oversee all employee benefits Learning and Development Oversee the implementation of an effective training programme (including induction) for all central teams to ensure all staff are equipped to excel in the roles and have an effective and inspiring personal development plan. Culture, internal communication and events Lead on diversity and inclusion, working with our D&I Specialist and a number of culture groups to ensure our diversity goals and anti-racism training are executed and prioritised in the coming year. Oversee Resurgo's internal events, including regular conferences and weekly/monthly team meetings. Keep the team updated on organisational changes through weekly and ad hoc communications. Legal and compliance Lead a quarterly People and Operations steering group, reporting to Trustees and SLT on KPIs and risks Ensure all policies and processes are kept up to date and communicated appropriately to staff and partners. Lead on Health and Safety and Data Protection at Resurgo, including managing the Data Protection Officer and ensuring these and any other legal obligations are complied with and staff are adequately trained. Ensure Resurgo's insurance provisions are up to date, and manage any relevant licences including trademarks, data protection and media licences. Oversee and advise on any key operational contracts. Operations and site management Oversee any office management issues (managed on a daily basis by the People and Culture Executive) including considering and managing the ongoing use of our flexible office space, as well as our office lease and maintenance. Oversee the management of IT systems (carried out by our external IT provider) inc. hardware, and ensure Resurgo is adequately protected against cyber-security threats. Work with the Trustees and Senior Leadership to assess office needs on a longer term basis, and work towards procuring a new permanent office space for Resurgo. Partnership support Advise Spear partner churches on any governance and compliance issues, including assisting them in the legal set up of their Spear Charitable Trust, and help ensure they are compliant with health & safety and data protection obligations. Advise the Re-Work team and any other new programme leads on operational issues to ensure Resurgo programmes and partners are set up for ongoing success. Active participation in and support for Resurgo's team and mission Help build and develop Resurgo's ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo's operation and for the success of its mission. Person specification A practising Christian who is passionate about personally representing the Christian values of Resurgo Experience of HR management (CIPD level 7, or equivalent experience, is desirable) and understanding of/experience in strategic organisational development Strong proven leadership ability, excellent communication skills and high emotional intelligence, with the ability to relate confidently to a range of audiences Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure and identifying opportunities to improve processes. Team player who enjoys working in a relational and fast-paced, changeable environment, willing to adapt to circumstances as necessary. High attention to detail and good IT skills, with a working knowledge of Salesforce and Microsoft Word, Excel, Outlook, and PowerPoint Understanding of contracts and basic legal knowledge is beneficial. An Occupational Requirement exists for the post-holder to be a practicing Christian in accordance with the Equality Act 2010 Working requirements, salary & benefits Salary starting at £45,000 dependent on experience, but with considerable flexibility for the right person, plus pension scheme with employer contribution. Full-time Monday to Friday, 9.30am - 5.30pm. One-year fixed term contract with the potential for extension 25 days annual leave pro rata, with additional time off between Christmas and New Year. Occasional evening working required (for events such as termly Spear Celebration evenings and the annual Resurgo fundraising party). Excellent staff development and training opportunities, including attendance on 'Coaching for Leadership' course - an accredited 5-day programme of leadership training over 2 months (valued at £2,500). You will be expected to participate in the wider staff team including taking an active part in weekly staff prayer meetings and annual staff conferences in summer and winter (one residential) We offer an Employee Assistance Programme (a confidential support service) as well as the option to take advantage of Give as you Earn (GAYE)
Dec 09, 2021
Full time
Resurgo is in a time of significant growth, with new Spear centres opening each year, a further employability programme (Re-Work) created in response to the pandemic in 2020, and ambitious aims to strengthen our coaching and impact consultancy through Resurgo Consulting in 2022. The Head of People, Culture and Operations will be central to ensuring we maintain our strong team culture and stable operations while developing an organizational structure that is best positioned for this growth. As a strong creative leader with an ability to manage projects with multiple complex priorities and think out of the box, you will be a confident decision maker and communicator, passionate about growing people, and with the exceptional emotional intelligence needed to sensitively manage people-related issues. We would also consider a job share, where one individual has responsibility for the operational aspects and strategic goals, and the second holds the cultural, inclusion and people-related aspects of the role, so please contact the People and Culture team if this is of interest, prior to submitting an application. Responsibilities You will work closely with other senior staff, but lead and line manage 2.5 team members to deliver on the following core People, Culture and Operational goals of Resurgo and support the implementation of these in our key partners. Human Resources Oversee HR processes including onboarding, performance management, compliance with employment law, HR records and employee relations. Manage a recruitment strategy to resource our growing programmes with an excellent pipeline of diverse talent Work with Heads of Department to think creatively and strategically about resourcing their teams to fulfil the organisation's vision and ambitious growth targets Work with the Senior Leadership team on broader organisational development to enable collaborative working and ensure our team structure is set to maximise growth opportunities. Manage and oversee pay review and promotion processes, including benchmarking. Together with the Finance team and our external payroll provider and pensions administrator, manage the payroll process and oversee all employee benefits Learning and Development Oversee the implementation of an effective training programme (including induction) for all central teams to ensure all staff are equipped to excel in the roles and have an effective and inspiring personal development plan. Culture, internal communication and events Lead on diversity and inclusion, working with our D&I Specialist and a number of culture groups to ensure our diversity goals and anti-racism training are executed and prioritised in the coming year. Oversee Resurgo's internal events, including regular conferences and weekly/monthly team meetings. Keep the team updated on organisational changes through weekly and ad hoc communications. Legal and compliance Lead a quarterly People and Operations steering group, reporting to Trustees and SLT on KPIs and risks Ensure all policies and processes are kept up to date and communicated appropriately to staff and partners. Lead on Health and Safety and Data Protection at Resurgo, including managing the Data Protection Officer and ensuring these and any other legal obligations are complied with and staff are adequately trained. Ensure Resurgo's insurance provisions are up to date, and manage any relevant licences including trademarks, data protection and media licences. Oversee and advise on any key operational contracts. Operations and site management Oversee any office management issues (managed on a daily basis by the People and Culture Executive) including considering and managing the ongoing use of our flexible office space, as well as our office lease and maintenance. Oversee the management of IT systems (carried out by our external IT provider) inc. hardware, and ensure Resurgo is adequately protected against cyber-security threats. Work with the Trustees and Senior Leadership to assess office needs on a longer term basis, and work towards procuring a new permanent office space for Resurgo. Partnership support Advise Spear partner churches on any governance and compliance issues, including assisting them in the legal set up of their Spear Charitable Trust, and help ensure they are compliant with health & safety and data protection obligations. Advise the Re-Work team and any other new programme leads on operational issues to ensure Resurgo programmes and partners are set up for ongoing success. Active participation in and support for Resurgo's team and mission Help build and develop Resurgo's ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo's operation and for the success of its mission. Person specification A practising Christian who is passionate about personally representing the Christian values of Resurgo Experience of HR management (CIPD level 7, or equivalent experience, is desirable) and understanding of/experience in strategic organisational development Strong proven leadership ability, excellent communication skills and high emotional intelligence, with the ability to relate confidently to a range of audiences Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure and identifying opportunities to improve processes. Team player who enjoys working in a relational and fast-paced, changeable environment, willing to adapt to circumstances as necessary. High attention to detail and good IT skills, with a working knowledge of Salesforce and Microsoft Word, Excel, Outlook, and PowerPoint Understanding of contracts and basic legal knowledge is beneficial. An Occupational Requirement exists for the post-holder to be a practicing Christian in accordance with the Equality Act 2010 Working requirements, salary & benefits Salary starting at £45,000 dependent on experience, but with considerable flexibility for the right person, plus pension scheme with employer contribution. Full-time Monday to Friday, 9.30am - 5.30pm. One-year fixed term contract with the potential for extension 25 days annual leave pro rata, with additional time off between Christmas and New Year. Occasional evening working required (for events such as termly Spear Celebration evenings and the annual Resurgo fundraising party). Excellent staff development and training opportunities, including attendance on 'Coaching for Leadership' course - an accredited 5-day programme of leadership training over 2 months (valued at £2,500). You will be expected to participate in the wider staff team including taking an active part in weekly staff prayer meetings and annual staff conferences in summer and winter (one residential) We offer an Employee Assistance Programme (a confidential support service) as well as the option to take advantage of Give as you Earn (GAYE)
Permanent Pay & Reward business partner job available Your new company We are partnering with a well known not for profit organisation who are in the market for a specialist Reward candidate to join their organisation. The business currently have about 1000 headcount wise and are in the process and adding to their HR team in a number of areas including the reward space with the aim to become a more proactive and value add HR services team. In order for the business to deliver on their new HR strategy they need to ensure that they are competitive in the market and an employer of choice and in order to do this the business need to attract and retain skilled staff, ensuring that they provide the right pay, rewards and benefits to effectively compete in the labour market, which are delivered in an effective and accurate manner. Reporting into the Head of HR the business are seeking to recruit a Pay and Reward Business Partner to lead on their strategy in this area. It's both a strategic and operational role, demanding excellent attention to detail, strong contract management skills and strategic vision.The post holder will ensure that the organisation has effective pay and reward strategies and mechanisms in place to meet the needs of the organisation. This will require strategic insight and knowledge of pay and reward frameworks ideally within the public sector.The Pay and Reward Business Partner will engage with stake holders such as senior managers, trade unions, our sponsor department and the Treasury, and will need to have the skills to influence and advise stakeholders, develop business cases, present ideas and solutions to identified risks, ensure our policies and procedures align with our strategic aims, write reports and conduct negotiations.The successful candidate will also manage our relationships with our payroll, pensions and benefits providers, ensuring that processes are completed accurately and on time. This requires a hands on approach to the exchange of information, ensuring that data exchanges and outputs are precise, and working alongside colleagues in People Services to ensure that services are delivered to a high standard. What you'll need to succeed You will need to have experience in a pay and reward environment, and able to demonstrate the effective delivery of exceptional services through third party suppliers. As a leader of people, you will have the skills to lead, inspire and add value to your team to enable them to achieve their objectives. You will have up to date knowledge of public sector ideally and pay and pension arrangements, and relevant legislation and best practice within HR, pay and reward, combined with excellent attention to detail and communication skills. What you'll get in return Flexible working options available with a very agile workforce and travel to the main office location as and when required but can be fairly remote based for the right candidate. Civil service pension with a contribution of 27% from the employer Flex time available and the ability to accrue another 26 days annual leave Fantastic career progression route with exception salary increases up to the top end of the banding What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 03, 2021
Full time
Permanent Pay & Reward business partner job available Your new company We are partnering with a well known not for profit organisation who are in the market for a specialist Reward candidate to join their organisation. The business currently have about 1000 headcount wise and are in the process and adding to their HR team in a number of areas including the reward space with the aim to become a more proactive and value add HR services team. In order for the business to deliver on their new HR strategy they need to ensure that they are competitive in the market and an employer of choice and in order to do this the business need to attract and retain skilled staff, ensuring that they provide the right pay, rewards and benefits to effectively compete in the labour market, which are delivered in an effective and accurate manner. Reporting into the Head of HR the business are seeking to recruit a Pay and Reward Business Partner to lead on their strategy in this area. It's both a strategic and operational role, demanding excellent attention to detail, strong contract management skills and strategic vision.The post holder will ensure that the organisation has effective pay and reward strategies and mechanisms in place to meet the needs of the organisation. This will require strategic insight and knowledge of pay and reward frameworks ideally within the public sector.The Pay and Reward Business Partner will engage with stake holders such as senior managers, trade unions, our sponsor department and the Treasury, and will need to have the skills to influence and advise stakeholders, develop business cases, present ideas and solutions to identified risks, ensure our policies and procedures align with our strategic aims, write reports and conduct negotiations.The successful candidate will also manage our relationships with our payroll, pensions and benefits providers, ensuring that processes are completed accurately and on time. This requires a hands on approach to the exchange of information, ensuring that data exchanges and outputs are precise, and working alongside colleagues in People Services to ensure that services are delivered to a high standard. What you'll need to succeed You will need to have experience in a pay and reward environment, and able to demonstrate the effective delivery of exceptional services through third party suppliers. As a leader of people, you will have the skills to lead, inspire and add value to your team to enable them to achieve their objectives. You will have up to date knowledge of public sector ideally and pay and pension arrangements, and relevant legislation and best practice within HR, pay and reward, combined with excellent attention to detail and communication skills. What you'll get in return Flexible working options available with a very agile workforce and travel to the main office location as and when required but can be fairly remote based for the right candidate. Civil service pension with a contribution of 27% from the employer Flex time available and the ability to accrue another 26 days annual leave Fantastic career progression route with exception salary increases up to the top end of the banding What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk