Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Infrastructure Operations Manager Competitive plus bonus Remote, UK Permanent, Full Time As our Infrastructure Operations Manager, you'll step into a pivotal role within our team. Reporting directly to the IT Director for Enterprise Services, you'll become part of a vibrant group of 17 outstanding individuals where teamwork, communication, and celebrating successes are at the heart of what we do. We want to know how you'll make this position yours, shaping it to reflect your unique talents and expertise. Your voice matters, and we're excited to see how you'll bring fresh perspectives to the table and make a real difference. As the leader of our team, you'll guide us through growth, transformation, and service excellence. Cultivating strong relationships with both internal and external stakeholders will be key, as you collaborate closely with suppliers, senior management, product owners, and more. Your team will oversee the infrastructure of three environments, ensuring smooth operations and driving continuous improvement. From managing Windows Servers to coordinating backup systems and incident response, your role will be dynamic and diverse. But it's not just about ticking off a list of responsibilities. We're looking for someone who's passionate about leading, supporting, and nurturing our team's growth and development. Someone who can inspire with their leadership and drive us forward with enthusiasm and determination. If you're ready to take on this exciting challenge, we can't wait to welcome you aboard! What will you be doing? As our Infrastructure Operations Manager, your main responsibilities will include: Leading, supporting, and nurturing our team's growth and development. Managing relationships with customers, stakeholders, and suppliers. Ensuring compliance with IRIS Policies and Procedures, including Change Management, OLA's, and Security Policies. Overseeing infrastructure support for new service implementations. Assisting with cost and budget management. Handling project and task management, both internally and in collaboration with our Project Management teams. Creating and maintaining technical documentation, including processes and procedures. Identifying and presenting business cases to support Enterprise Service and IRIS Business Growth. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience working in an MSP (Managed Service Provider) environment or a similar technical background. Thorough understanding of technology and a proactive involvement in the technical journey with the team. Effective and inspiring team management, demonstrating ownership and driving the team forward with enthusiasm, particularly in overseeing remote teams across various time zones. Proficiency in generating evidence-based statistics to support business objectives. Enthusiasm and determination to acquire new skills and broaden experiences. Self-motivated, positive, and proactive approach to work. Forward-thinking mindset and a strong team player. Exceptional leadership skills showcased in your area of expertise. In addition to the core skills/experience above, the following competencies are essential for success in this position: Empathy towards customers (both internal and external), with the ability to engage effectively with individuals at all levels. Demonstrated capability to cultivate relationships with diverse stakeholders, including team members, colleagues across the organisation, customers, and suppliers, while remaining approachable and open to engagement as required. Excellent communication skills, adept at conveying technical information to both technical and non-technical audiences. Strong documentation skills, including the ability to produce high-quality, detailed plans, processes, and procedures. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. What we offer in return: Generous holiday allowance Charity / volunteering days Income protection insurance Life assurance Private healthcare Employee Assistance Program Pension with NI uplift via salary sacrifice Enhanced maternity pay Competitive pay and bonus scheme (where applicable ) Cycle to work scheme Additional discount schemes (gym membership, discounted Vodafone phone plans, high street and big brand shopping discounts etc.) About us IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team.
Apr 28, 2024
Full time
Infrastructure Operations Manager Competitive plus bonus Remote, UK Permanent, Full Time As our Infrastructure Operations Manager, you'll step into a pivotal role within our team. Reporting directly to the IT Director for Enterprise Services, you'll become part of a vibrant group of 17 outstanding individuals where teamwork, communication, and celebrating successes are at the heart of what we do. We want to know how you'll make this position yours, shaping it to reflect your unique talents and expertise. Your voice matters, and we're excited to see how you'll bring fresh perspectives to the table and make a real difference. As the leader of our team, you'll guide us through growth, transformation, and service excellence. Cultivating strong relationships with both internal and external stakeholders will be key, as you collaborate closely with suppliers, senior management, product owners, and more. Your team will oversee the infrastructure of three environments, ensuring smooth operations and driving continuous improvement. From managing Windows Servers to coordinating backup systems and incident response, your role will be dynamic and diverse. But it's not just about ticking off a list of responsibilities. We're looking for someone who's passionate about leading, supporting, and nurturing our team's growth and development. Someone who can inspire with their leadership and drive us forward with enthusiasm and determination. If you're ready to take on this exciting challenge, we can't wait to welcome you aboard! What will you be doing? As our Infrastructure Operations Manager, your main responsibilities will include: Leading, supporting, and nurturing our team's growth and development. Managing relationships with customers, stakeholders, and suppliers. Ensuring compliance with IRIS Policies and Procedures, including Change Management, OLA's, and Security Policies. Overseeing infrastructure support for new service implementations. Assisting with cost and budget management. Handling project and task management, both internally and in collaboration with our Project Management teams. Creating and maintaining technical documentation, including processes and procedures. Identifying and presenting business cases to support Enterprise Service and IRIS Business Growth. What are we looking for? This role is ideal for candidates with the following skills and experiences: Experience working in an MSP (Managed Service Provider) environment or a similar technical background. Thorough understanding of technology and a proactive involvement in the technical journey with the team. Effective and inspiring team management, demonstrating ownership and driving the team forward with enthusiasm, particularly in overseeing remote teams across various time zones. Proficiency in generating evidence-based statistics to support business objectives. Enthusiasm and determination to acquire new skills and broaden experiences. Self-motivated, positive, and proactive approach to work. Forward-thinking mindset and a strong team player. Exceptional leadership skills showcased in your area of expertise. In addition to the core skills/experience above, the following competencies are essential for success in this position: Empathy towards customers (both internal and external), with the ability to engage effectively with individuals at all levels. Demonstrated capability to cultivate relationships with diverse stakeholders, including team members, colleagues across the organisation, customers, and suppliers, while remaining approachable and open to engagement as required. Excellent communication skills, adept at conveying technical information to both technical and non-technical audiences. Strong documentation skills, including the ability to produce high-quality, detailed plans, processes, and procedures. Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. What we offer in return: Generous holiday allowance Charity / volunteering days Income protection insurance Life assurance Private healthcare Employee Assistance Program Pension with NI uplift via salary sacrifice Enhanced maternity pay Competitive pay and bonus scheme (where applicable ) Cycle to work scheme Additional discount schemes (gym membership, discounted Vodafone phone plans, high street and big brand shopping discounts etc.) About us IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Entity: Innovation & Engineering Job Family Group: Research & Technology Group Job Description: At bp, we're reimagining energy for people and our planet. We want to help the world reach net zero and improve people's lives. Technology innovation will play a vital role in shaping the scale-up and commercialization of the net zero building blocks - and bp is investing in focused research and development (R&D) to generate future competitive advantage. In bp, Innovation & Engineering (I&E) is where our in-house science and technology R&D is conducted, and within I&E, Applied Sciences (AS) focusses on the physical and biological world. The AS teams have the remit to differentiate the present and innovate the future, we help to maintain the competitiveness of our established businesses, such as Castrol and Fuels, while also creating the technology foundations for our transition growth businesses including biofuels, renewables, hydrogen, and electrification. This is an opportunity to join us in creating, growing, and delivering innovation to reinvent energy for people and our planet. The advanced bio & physical sciences for low carbon energy (AB&PS) team is the central research organisation for biosciences, chemistry, materials sciences, biofuels, green hydrogen/electrochemistry, and the science of carbon capture. Within AB&PS, the Computational Sciences (CS) team strives to drive innovation through biological and chemical modelling and simulation. CS is strategically important to bp and works as a central resource for modelling expertise supporting across the entire business. The CS team works to accelerate the pace of discovery and innovation, through developing and aligning with various business strategies, working with domain experts and experimentalists to effectively generate and manage high-quality data, and producing predictive models and business-relevant insights. The team is comprised of flexible, agile, multi-skilled, and innovative members that work collaboratively across the research portfolio. Areas of expertise include molecular modelling, computational enzyme design, metabolic modelling, microbial data analysis, and data science. What does the day to day look like? This position will work with the Computational Sciences Manager and will support molecular modelling for chemistry and materials science applications, focusing on electrochemistry, catalyst development, geochemistry, and general data science. This individual will work closely with a global team including Molecular Innovations Chemistry, Green Hydrogen, Subsurface Science, Materials Science, & Bioscience. Given the modelling supports across several areas of scientific expertise, in-person interaction is required. Strong communication, outstanding inter-disciplinary problem solving, and critical thinking skills are required, with a strong interest in the pursuit of scientific discovery. Key accountabilities Serve as subject matter expert for molecular modelling and simulation methods with a focus on electrochemistry and catalysis. Develop capabilities and apply molecular modelling at multiple scales for applications in chemical and biological systems, and for developing new materials. Effectively communicate findings, insights, and advice to scientific and leadership teams, while working both independently and within multidisciplinary teams, supporting project work, academic programs, and industrial collaborations. Deliver quality scientific reports and presentations. Provide guidance on molecular modelling technology to experimentalists and due diligence of external parties/technologies. Provide strategic input on application of new technologies, including developments in molecular modelling for electrochemistry. Provide data science support through data integration and statistical analyses, including predictive machine learning (ML) and visualization. Promote safety initiatives and champion compliance with bp's Code of Conduct. What do we want to see from you! Degree or equivalent experience in computational sciences, chemistry, chemical engineering, molecular modelling, quantum information science, physics, or related fields. Extensive experience with molecular modelling and associated methods including quantum mechanics (QM) with density functional theory (DFT), and molecular dynamics (MD) and Monte Carlo (MC) simulations. Application of methods for physical property prediction, multi-phase reaction characterization, and materials science (e.g., catalyst development). Experience in molecular modelling for electrochemistry, including for redox property predictions for electrochemical reactions, and characterization of electron transfer between multiple species including electrode and electrolyte materials and interfaces. Knowledge of structure optimization, free energy calculations, solvation effects, electrochemical material design, adsorption and electrode surface characterization. Extensive experience using innovative molecular modelling software (e.g., NWChem, QChem, Jaguar, VASP, LAMMPS, Desmond) using high-performance computing (e.g., Linux shell scripting). Consistent track record in applied Data Science for the development and application of algorithms in high-level programming languages (e.g., Python, R), ML/statistical tools (e.g., KNIME, JMP), and visualization (e.g., PowerBI). Desirable criteria Knowledge of developing and applying ML predictive models for multivariate analyses, feature engineering, and molecular property predictive analyses (e.g., QSAR). Experience with molecular simulation approaches for biological or low carbon solutions, such as MD for bio-catalysis, and understanding of relevance in new technologies. Fundamental understanding on MD for subsurface science such as between adsorbents and natural porous systems, and chemical processes, including surface binding, diffusion, heat transfer, and absorption. Knowledge of emerging computing and modelling methods for computational chemistry, such as quantum computing, use of GPU, and machine learning interatomic potentials. Knowledge of process-scale multi-physics' modelling (e.g., computational fluid dynamics). Proven track record to prioritise, coordinate and multitask in an agile and multidisciplinary environment, work independently, and effectively communicate to various audiences including senior management and technical teams. What you can expect from us! Our commitment to diversity, equity and inclusion: At bp, you could be part of Business Resource Groups (BRGs) which believe in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs' dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to): bpWIN (bp Women's International Network) Pride Working parents PEN (Positively Ethnic Network) bpInclusia (bp's Asian community) bpEnergía (bp's Latin community) Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Bioprocess Design, Catalysis, Chemical kinetic modelling, Collaboration, Communication, Creativity and Innovation, Curiosity, Experimental Design, Group Problem Solving, Industry technology knowledge, Intellectual Asset Management, Life cycle and circularity, Multi-physics modelling, New process technology scale-up, Novel process development, Pilot and demonstration plant operation, Presenting, Process Safety Engineering, Science and Technology Leadership, Scientific publication, Talent Matching, Technoeconomic evaluation of processes + 1 more Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status , neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Apr 28, 2024
Full time
Entity: Innovation & Engineering Job Family Group: Research & Technology Group Job Description: At bp, we're reimagining energy for people and our planet. We want to help the world reach net zero and improve people's lives. Technology innovation will play a vital role in shaping the scale-up and commercialization of the net zero building blocks - and bp is investing in focused research and development (R&D) to generate future competitive advantage. In bp, Innovation & Engineering (I&E) is where our in-house science and technology R&D is conducted, and within I&E, Applied Sciences (AS) focusses on the physical and biological world. The AS teams have the remit to differentiate the present and innovate the future, we help to maintain the competitiveness of our established businesses, such as Castrol and Fuels, while also creating the technology foundations for our transition growth businesses including biofuels, renewables, hydrogen, and electrification. This is an opportunity to join us in creating, growing, and delivering innovation to reinvent energy for people and our planet. The advanced bio & physical sciences for low carbon energy (AB&PS) team is the central research organisation for biosciences, chemistry, materials sciences, biofuels, green hydrogen/electrochemistry, and the science of carbon capture. Within AB&PS, the Computational Sciences (CS) team strives to drive innovation through biological and chemical modelling and simulation. CS is strategically important to bp and works as a central resource for modelling expertise supporting across the entire business. The CS team works to accelerate the pace of discovery and innovation, through developing and aligning with various business strategies, working with domain experts and experimentalists to effectively generate and manage high-quality data, and producing predictive models and business-relevant insights. The team is comprised of flexible, agile, multi-skilled, and innovative members that work collaboratively across the research portfolio. Areas of expertise include molecular modelling, computational enzyme design, metabolic modelling, microbial data analysis, and data science. What does the day to day look like? This position will work with the Computational Sciences Manager and will support molecular modelling for chemistry and materials science applications, focusing on electrochemistry, catalyst development, geochemistry, and general data science. This individual will work closely with a global team including Molecular Innovations Chemistry, Green Hydrogen, Subsurface Science, Materials Science, & Bioscience. Given the modelling supports across several areas of scientific expertise, in-person interaction is required. Strong communication, outstanding inter-disciplinary problem solving, and critical thinking skills are required, with a strong interest in the pursuit of scientific discovery. Key accountabilities Serve as subject matter expert for molecular modelling and simulation methods with a focus on electrochemistry and catalysis. Develop capabilities and apply molecular modelling at multiple scales for applications in chemical and biological systems, and for developing new materials. Effectively communicate findings, insights, and advice to scientific and leadership teams, while working both independently and within multidisciplinary teams, supporting project work, academic programs, and industrial collaborations. Deliver quality scientific reports and presentations. Provide guidance on molecular modelling technology to experimentalists and due diligence of external parties/technologies. Provide strategic input on application of new technologies, including developments in molecular modelling for electrochemistry. Provide data science support through data integration and statistical analyses, including predictive machine learning (ML) and visualization. Promote safety initiatives and champion compliance with bp's Code of Conduct. What do we want to see from you! Degree or equivalent experience in computational sciences, chemistry, chemical engineering, molecular modelling, quantum information science, physics, or related fields. Extensive experience with molecular modelling and associated methods including quantum mechanics (QM) with density functional theory (DFT), and molecular dynamics (MD) and Monte Carlo (MC) simulations. Application of methods for physical property prediction, multi-phase reaction characterization, and materials science (e.g., catalyst development). Experience in molecular modelling for electrochemistry, including for redox property predictions for electrochemical reactions, and characterization of electron transfer between multiple species including electrode and electrolyte materials and interfaces. Knowledge of structure optimization, free energy calculations, solvation effects, electrochemical material design, adsorption and electrode surface characterization. Extensive experience using innovative molecular modelling software (e.g., NWChem, QChem, Jaguar, VASP, LAMMPS, Desmond) using high-performance computing (e.g., Linux shell scripting). Consistent track record in applied Data Science for the development and application of algorithms in high-level programming languages (e.g., Python, R), ML/statistical tools (e.g., KNIME, JMP), and visualization (e.g., PowerBI). Desirable criteria Knowledge of developing and applying ML predictive models for multivariate analyses, feature engineering, and molecular property predictive analyses (e.g., QSAR). Experience with molecular simulation approaches for biological or low carbon solutions, such as MD for bio-catalysis, and understanding of relevance in new technologies. Fundamental understanding on MD for subsurface science such as between adsorbents and natural porous systems, and chemical processes, including surface binding, diffusion, heat transfer, and absorption. Knowledge of emerging computing and modelling methods for computational chemistry, such as quantum computing, use of GPU, and machine learning interatomic potentials. Knowledge of process-scale multi-physics' modelling (e.g., computational fluid dynamics). Proven track record to prioritise, coordinate and multitask in an agile and multidisciplinary environment, work independently, and effectively communicate to various audiences including senior management and technical teams. What you can expect from us! Our commitment to diversity, equity and inclusion: At bp, you could be part of Business Resource Groups (BRGs) which believe in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs' dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to): bpWIN (bp Women's International Network) Pride Working parents PEN (Positively Ethnic Network) bpInclusia (bp's Asian community) bpEnergía (bp's Latin community) Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, Analytical Thinking, Bioprocess Design, Catalysis, Chemical kinetic modelling, Collaboration, Communication, Creativity and Innovation, Curiosity, Experimental Design, Group Problem Solving, Industry technology knowledge, Intellectual Asset Management, Life cycle and circularity, Multi-physics modelling, New process technology scale-up, Novel process development, Pilot and demonstration plant operation, Presenting, Process Safety Engineering, Science and Technology Leadership, Scientific publication, Talent Matching, Technoeconomic evaluation of processes + 1 more Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status , neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Americas, APAC and EMEA (AAE) General Manager page is loaded Americas, APAC and EMEA (AAE) General Manager Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 71100 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. POSITION PURPOSE An exciting global opportunity has arisen within the Americas, APAC and EMEA (AAE) Distribution business unit at T. Rowe Price for a General Manager to support the Head of AAE. The AAE business unit is part of the Global Distribution group and encompasses the Relationship Management, Segment Marketing, Global Consultant Relations / Global Financial Intermediaries and Strategic Partnerships teams across the global Institutional and international (ex US) Intermediary channels. The key objective of this group is to achieve diversified and consistent growth over multiple years in the markets, where we choose to compete. The General Manager (GM) is a strategic business leader that provides operational leadership and oversight of the performance of the AAE group by leading business planning, business administration, program management and support for the Head of AAE. The role acts as a key partner and liaison to other business unit (BU) leaders and works with a broad group of stakeholders, within and outside Global Distribution to advance work, leads the execution of key priorities, and ensure information is shared effectively and clearly on behalf of the Head of AAE. The GM proactively manages financial, communication and other issues as they arise and is responsible for providing support in these areas to other members of the AAE lead team. The GM is also responsible for acting as first escalation point for issues and making decisions related to business management needs and priorities by working closely with the leadership team. The successful candidate will be part of the AAE Lead Team. Principal Responsibilities Strategic Projects and Planning This role will be acting as the Operating Sponsor of the Global Growth Strategy (GGS). This is a key and complex, 5-year, cross-functional, multi-regional program, essential for our firm's future growth (has Group Board visibility). In this Operating sponsor role, they will be orchestrating on a day-to-day basis with the project teams the practical working level activities of the GGS project across multiple functions and geographies. They will sit on key senior leader committees associated with change management such as, for example: BCM Crisis Mgmt, Strategy Operating Committee (SOC), and Enterprise Risk Management Operating Committee (ERMOC). As the Head of AAE also has regulatory oversight of T Rowe Price International as CEO, the successful candidate will be supporting him discharge his responsibilities as SMF1, under the SMCR regime. Examples of tasks: develop the CEO report for the Board, review the SMF 1 SMCR report for TRPIL & TRPUK, participate in new and existing regulatory driven projects (e.g. UK Consumer Duty). This role would support the EMEA Executive Group, which the Head of AAE leads, as "secretary" to set the agenda and ensure action items are followed up on. Business Management, Execution and Team Leadership Leads a team of Business and Project management associates driving forward the business agenda. Tracks priorities across all AAE regions and follows up as needed with leaders to drive execution and meet deadlines, serve as a sounding board on key priorities and challenges, removing roadblocks as needed. Sets agendas for and facilitates AAE lead team meetings, in partnership with the Head of AAE and lead team, to drive execution. Enables creation of efficiency, scalability, and capacity through development of policies, practices, and processes for repeatable work. In conjunction with Head of AAE, design and then monitor key performance indicators (KPIs) to measure the effectiveness of operations and implement improvements as needed. Works with the in-region GMs to ensure there is a global lens applied to initiatives as appropriate. In partnership with AAE HR business Partner, supports programs impacting the workforce planning, recruitment, development, and retention of top talent within AAE. Supports the DE&I agenda across AAE and broader Global Distribution groups. Communications and Stakeholder Engagement Actively participates in GD GM network and represents AAE organization in other forums across the firm, as needed. Ensures information is cascaded and shared efficiently. Works with key internal partners and stakeholders outside (HR, Finance, TRP GM network, etc.) on key processes and activities to drive on behalf of AAE and ensure coordination across the various partner areas. Works with HRBP and Corporate Communications to develop and execute communication strategy for the AAE BU. Guides the planning and execution of key touch points for AAE associates and leaders including town halls and associate engagement activities. Develops a broad network in the Global Distribution, AAE and broader BU groups across the firm. PERSONAL ATTRIBUTES / SKILLS / QUALIFICATIONS Academic excellence, with an MBA or equivalent qualification preferred Able to demonstrate first class Business Management / General Management experience, ideally from an Asset Management background. Strong track records in people management with experience identifying and developing talent Previous exposure working in a Global organization across multiple time zones Decisive, thoughtful with the ability to develop solutions to a myriad of problems/challenges High levels of personal and professional integrity Demonstrated innovation, creative and critical thinking Strong communicator, with interpersonal skills, influencing, diplomacy and relationship management Conveys credibility, gravitas and presence Ability to successfully prioritize and manage multiple tasks simultaneously and independently Effective project management, change and co-ordination abilities. Project management accreditation would be an advantage. Must work collaboratively across the firm to utilize resources, information, and to obtain support for initiatives Excellent attention to detail Resilient Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (1) General Manager EMEA COO locations London, Warwick Court time type Full time posted on Posted 4 Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
Apr 28, 2024
Full time
Americas, APAC and EMEA (AAE) General Manager page is loaded Americas, APAC and EMEA (AAE) General Manager Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 71100 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. POSITION PURPOSE An exciting global opportunity has arisen within the Americas, APAC and EMEA (AAE) Distribution business unit at T. Rowe Price for a General Manager to support the Head of AAE. The AAE business unit is part of the Global Distribution group and encompasses the Relationship Management, Segment Marketing, Global Consultant Relations / Global Financial Intermediaries and Strategic Partnerships teams across the global Institutional and international (ex US) Intermediary channels. The key objective of this group is to achieve diversified and consistent growth over multiple years in the markets, where we choose to compete. The General Manager (GM) is a strategic business leader that provides operational leadership and oversight of the performance of the AAE group by leading business planning, business administration, program management and support for the Head of AAE. The role acts as a key partner and liaison to other business unit (BU) leaders and works with a broad group of stakeholders, within and outside Global Distribution to advance work, leads the execution of key priorities, and ensure information is shared effectively and clearly on behalf of the Head of AAE. The GM proactively manages financial, communication and other issues as they arise and is responsible for providing support in these areas to other members of the AAE lead team. The GM is also responsible for acting as first escalation point for issues and making decisions related to business management needs and priorities by working closely with the leadership team. The successful candidate will be part of the AAE Lead Team. Principal Responsibilities Strategic Projects and Planning This role will be acting as the Operating Sponsor of the Global Growth Strategy (GGS). This is a key and complex, 5-year, cross-functional, multi-regional program, essential for our firm's future growth (has Group Board visibility). In this Operating sponsor role, they will be orchestrating on a day-to-day basis with the project teams the practical working level activities of the GGS project across multiple functions and geographies. They will sit on key senior leader committees associated with change management such as, for example: BCM Crisis Mgmt, Strategy Operating Committee (SOC), and Enterprise Risk Management Operating Committee (ERMOC). As the Head of AAE also has regulatory oversight of T Rowe Price International as CEO, the successful candidate will be supporting him discharge his responsibilities as SMF1, under the SMCR regime. Examples of tasks: develop the CEO report for the Board, review the SMF 1 SMCR report for TRPIL & TRPUK, participate in new and existing regulatory driven projects (e.g. UK Consumer Duty). This role would support the EMEA Executive Group, which the Head of AAE leads, as "secretary" to set the agenda and ensure action items are followed up on. Business Management, Execution and Team Leadership Leads a team of Business and Project management associates driving forward the business agenda. Tracks priorities across all AAE regions and follows up as needed with leaders to drive execution and meet deadlines, serve as a sounding board on key priorities and challenges, removing roadblocks as needed. Sets agendas for and facilitates AAE lead team meetings, in partnership with the Head of AAE and lead team, to drive execution. Enables creation of efficiency, scalability, and capacity through development of policies, practices, and processes for repeatable work. In conjunction with Head of AAE, design and then monitor key performance indicators (KPIs) to measure the effectiveness of operations and implement improvements as needed. Works with the in-region GMs to ensure there is a global lens applied to initiatives as appropriate. In partnership with AAE HR business Partner, supports programs impacting the workforce planning, recruitment, development, and retention of top talent within AAE. Supports the DE&I agenda across AAE and broader Global Distribution groups. Communications and Stakeholder Engagement Actively participates in GD GM network and represents AAE organization in other forums across the firm, as needed. Ensures information is cascaded and shared efficiently. Works with key internal partners and stakeholders outside (HR, Finance, TRP GM network, etc.) on key processes and activities to drive on behalf of AAE and ensure coordination across the various partner areas. Works with HRBP and Corporate Communications to develop and execute communication strategy for the AAE BU. Guides the planning and execution of key touch points for AAE associates and leaders including town halls and associate engagement activities. Develops a broad network in the Global Distribution, AAE and broader BU groups across the firm. PERSONAL ATTRIBUTES / SKILLS / QUALIFICATIONS Academic excellence, with an MBA or equivalent qualification preferred Able to demonstrate first class Business Management / General Management experience, ideally from an Asset Management background. Strong track records in people management with experience identifying and developing talent Previous exposure working in a Global organization across multiple time zones Decisive, thoughtful with the ability to develop solutions to a myriad of problems/challenges High levels of personal and professional integrity Demonstrated innovation, creative and critical thinking Strong communicator, with interpersonal skills, influencing, diplomacy and relationship management Conveys credibility, gravitas and presence Ability to successfully prioritize and manage multiple tasks simultaneously and independently Effective project management, change and co-ordination abilities. Project management accreditation would be an advantage. Must work collaboratively across the firm to utilize resources, information, and to obtain support for initiatives Excellent attention to detail Resilient Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (1) General Manager EMEA COO locations London, Warwick Court time type Full time posted on Posted 4 Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
About the role It's an exciting time to join Government Affairs in AXA UK, with significant investment planned in all UK businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we're looking for a talented individual to join the team in a permanent role. As Senior Public Affairs Manager, you'll deputise for the Head of Government Affairs on AXA UK public affairs strategy and reactive issues. You'll be responsible for delivering strategic priorities and be the main point of contact for internal communications, social media, and AXA Group. You'll lead our strategic campaigns and support communications activity to manage and build AXA UK reputation, and parliamentary and Whitehall representation. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting stakeholders or attending industry events. There's potential to spend time in Paris with our colleagues from AXA Group. This is a brilliant networking opportunity and a chance to see first-hand how European public affairs teams operate. We're also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Deputise for Head of Government Affairs on political and senior stakeholder engagement. Be a policy expert on key issues and support AXA UK&I decision making with strategic insight and advice. Independently lead pillars of the corporate affairs and reputation strategy, having detailed knowledge of all priorities. Create opportunities for AXA UK's Chief Executive Officer (CEO) and Management Committee (MC) to build relationships with senior political stakeholders and develop key messages and briefings. Network with cross-industry and political stakeholders to gain insight and influence policy debates. Proactively create national media opportunities with the Head of Media and their team. Lead engagement with Internal Communications and Social Media teams to ensure alignment on issues. Own relationships with external agencies. Oversee team budget. Manage the elected representative complaint process and responses. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. About you What we're looking for: Demonstrable experience in public affairs, dealing with UK Government, Whitehall or a regulator - essential. Experience of engaging with complex public policy, business, and technical information to identify and explain key issues - essential. Ability to understand technical policy areas and build AXA UK position externally. Proven experience of delivering strategies which producer meaningful, tangible results. Outstanding networking skills and the ability to engage, influence and persuade others. Motivated self-starter who can bring creative, new ideas and see these through to completion. Flexible and agile approach. Outstanding written communication skills e.g. speeches and briefings and brilliant verbal communication skills e.g. team meetings and stakeholder engagement. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please include a brief cover letter as part of your application. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £65,000 dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Apr 28, 2024
Full time
About the role It's an exciting time to join Government Affairs in AXA UK, with significant investment planned in all UK businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we're looking for a talented individual to join the team in a permanent role. As Senior Public Affairs Manager, you'll deputise for the Head of Government Affairs on AXA UK public affairs strategy and reactive issues. You'll be responsible for delivering strategic priorities and be the main point of contact for internal communications, social media, and AXA Group. You'll lead our strategic campaigns and support communications activity to manage and build AXA UK reputation, and parliamentary and Whitehall representation. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting stakeholders or attending industry events. There's potential to spend time in Paris with our colleagues from AXA Group. This is a brilliant networking opportunity and a chance to see first-hand how European public affairs teams operate. We're also happy to consider flexible working arrangements, such as condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Deputise for Head of Government Affairs on political and senior stakeholder engagement. Be a policy expert on key issues and support AXA UK&I decision making with strategic insight and advice. Independently lead pillars of the corporate affairs and reputation strategy, having detailed knowledge of all priorities. Create opportunities for AXA UK's Chief Executive Officer (CEO) and Management Committee (MC) to build relationships with senior political stakeholders and develop key messages and briefings. Network with cross-industry and political stakeholders to gain insight and influence policy debates. Proactively create national media opportunities with the Head of Media and their team. Lead engagement with Internal Communications and Social Media teams to ensure alignment on issues. Own relationships with external agencies. Oversee team budget. Manage the elected representative complaint process and responses. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. About you What we're looking for: Demonstrable experience in public affairs, dealing with UK Government, Whitehall or a regulator - essential. Experience of engaging with complex public policy, business, and technical information to identify and explain key issues - essential. Ability to understand technical policy areas and build AXA UK position externally. Proven experience of delivering strategies which producer meaningful, tangible results. Outstanding networking skills and the ability to engage, influence and persuade others. Motivated self-starter who can bring creative, new ideas and see these through to completion. Flexible and agile approach. Outstanding written communication skills e.g. speeches and briefings and brilliant verbal communication skills e.g. team meetings and stakeholder engagement. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. Please include a brief cover letter as part of your application. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary of up to £65,000 dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private health cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Trading Manager (Buyer) Core Grocery Location: Harrow Are you prepared to embark on an exciting journey within the retail landscape? Our esteemed client is currently in search of a talented Trading Manager (Buyer) to join their Core Grocery team in Harrow. As a crucial asset to their operations, you will be instrumental in crafting and executing category strategies aimed at enhancing efficiency, reducing costs, and driving profitability. About Our Client: Our client stands as a prominent figure in the retail sector, boasting a legacy that dates back to 1956. With a network that spans various regions, they are committed to serving diverse communities with convenience and excellence. Their central office, nestled in Harrow, London, serves as the backbone of their nationwide operations, providing vital support and services to their regional partners. Key Responsibilities: Spearhead the development and execution of category strategies to optimize supplier relationships and bolster profitability. Lead negotiations for volume-driven contracts, ensuring seamless availability and logistical efficiency. Champion national income budget targets through meticulous forecasting and stakeholder engagement. Collaborate closely with internal teams to drive growth and innovation within the SPAR brand portfolio. Take the lead on category reviews and negotiate supplier agreements to unlock maximum commercial value. Oversee promotional plans, nurture supplier relationships, and manage cost price dynamics effectively. Qualifications and Skills: Essential: A solid educational background with proficiency in English and Maths. Demonstrated experience in data analysis, workload management, and stakeholder collaboration. Proficiency in Microsoft Excel and other essential Office applications. Ability to thrive in a dynamic environment and exhibit resilience in the face of challenges. Desirable: A degree or equivalent qualification in Business/Administration. Proven track record of negotiation within a recognized brand setting. Alignment with SPAR values, showcasing a commitment to excellence, partnership, ambition, and resilience.
Apr 28, 2024
Full time
Trading Manager (Buyer) Core Grocery Location: Harrow Are you prepared to embark on an exciting journey within the retail landscape? Our esteemed client is currently in search of a talented Trading Manager (Buyer) to join their Core Grocery team in Harrow. As a crucial asset to their operations, you will be instrumental in crafting and executing category strategies aimed at enhancing efficiency, reducing costs, and driving profitability. About Our Client: Our client stands as a prominent figure in the retail sector, boasting a legacy that dates back to 1956. With a network that spans various regions, they are committed to serving diverse communities with convenience and excellence. Their central office, nestled in Harrow, London, serves as the backbone of their nationwide operations, providing vital support and services to their regional partners. Key Responsibilities: Spearhead the development and execution of category strategies to optimize supplier relationships and bolster profitability. Lead negotiations for volume-driven contracts, ensuring seamless availability and logistical efficiency. Champion national income budget targets through meticulous forecasting and stakeholder engagement. Collaborate closely with internal teams to drive growth and innovation within the SPAR brand portfolio. Take the lead on category reviews and negotiate supplier agreements to unlock maximum commercial value. Oversee promotional plans, nurture supplier relationships, and manage cost price dynamics effectively. Qualifications and Skills: Essential: A solid educational background with proficiency in English and Maths. Demonstrated experience in data analysis, workload management, and stakeholder collaboration. Proficiency in Microsoft Excel and other essential Office applications. Ability to thrive in a dynamic environment and exhibit resilience in the face of challenges. Desirable: A degree or equivalent qualification in Business/Administration. Proven track record of negotiation within a recognized brand setting. Alignment with SPAR values, showcasing a commitment to excellence, partnership, ambition, and resilience.
Job Description: The Content Effectiveness Manager will play a critical role in ensuring brand consistency and maximizing the impact and reuse of our content across global markets. Reporting to the Content and Marketing Operations Director, you will collaborate closely with brand, CMI, dCom and Petcare teams to assess content performance and drive insights to enhance brand visibility and engagement. This is a pivotal role connecting marketing, data analytics, and content creation. This global position is based in one of the priority Operating Entitles (EU, US, SEA, MEX). The Global Content Effectiveness Manager will be in close relationship with regional & local teams, with cross department interactions. What are we looking for? Extensive experience in Marketing/Content/Digital marketing, or related roles, with a focus on content strategy, optimization, and performance analysis. Hands-on experience with marketing analytics & content effectiveness is essential. Strong understanding of brand management principles, with the ability to maintain brand consistency across diverse markets and channels. Self-starter - able to identify and build data sets with actionable business, consumer or marketing insights & are comfortable with challenging business decisions based on insights gathered through analysis. Experience in working with external agencies/partners You are a great collaborator and communicator Passion for cats and dogs would be ideal What will be your key responsibilities? To lead a consistent and clear global content measurement program that proves the value generated by Pet Nutrition's creative assets. Including TV, Paid, Owned and Earned. Ensuring consistency in the way we measure our asset performance within our regions and across brands. Ensure content effectiveness metrics are factored into the content planning process. Spark new thinking and a culture of experimentation through test and learn best practice in partnership with the regional content & media teams. Build the global DCO strategy, partnering with the Digital Product Director to align on the roadmap and with regions to expand our capabilities. Work with agency partners to ensure content delivered is the right formats, brand consistent and reused as much as possible. Create and share effectiveness case studies and best practice with a global content community, ensuring resources are easily accessible globally & updated regularly. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Apr 28, 2024
Full time
Job Description: The Content Effectiveness Manager will play a critical role in ensuring brand consistency and maximizing the impact and reuse of our content across global markets. Reporting to the Content and Marketing Operations Director, you will collaborate closely with brand, CMI, dCom and Petcare teams to assess content performance and drive insights to enhance brand visibility and engagement. This is a pivotal role connecting marketing, data analytics, and content creation. This global position is based in one of the priority Operating Entitles (EU, US, SEA, MEX). The Global Content Effectiveness Manager will be in close relationship with regional & local teams, with cross department interactions. What are we looking for? Extensive experience in Marketing/Content/Digital marketing, or related roles, with a focus on content strategy, optimization, and performance analysis. Hands-on experience with marketing analytics & content effectiveness is essential. Strong understanding of brand management principles, with the ability to maintain brand consistency across diverse markets and channels. Self-starter - able to identify and build data sets with actionable business, consumer or marketing insights & are comfortable with challenging business decisions based on insights gathered through analysis. Experience in working with external agencies/partners You are a great collaborator and communicator Passion for cats and dogs would be ideal What will be your key responsibilities? To lead a consistent and clear global content measurement program that proves the value generated by Pet Nutrition's creative assets. Including TV, Paid, Owned and Earned. Ensuring consistency in the way we measure our asset performance within our regions and across brands. Ensure content effectiveness metrics are factored into the content planning process. Spark new thinking and a culture of experimentation through test and learn best practice in partnership with the regional content & media teams. Build the global DCO strategy, partnering with the Digital Product Director to align on the roadmap and with regions to expand our capabilities. Work with agency partners to ensure content delivered is the right formats, brand consistent and reused as much as possible. Create and share effectiveness case studies and best practice with a global content community, ensuring resources are easily accessible globally & updated regularly. What can you expect from Mars? Work with over 130,000 diverse and talented Associates, all guided by The Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Be Caring, an industry leader in homecare services, has achieved notable recognition for our commitment to excellence and innovation. With prestigious awards such as the Leadership Culture Award from the Business Culture Awards and LaingBuisson Awards for Excellence in Homecare and Excellence in Supported Living in 2023, we've solidified our reputation as an award-winning organisation. We're dedicated to making a meaningful difference in the lives and communities we serve. Job Title: Bid Manager and Copywriter Location: Yorkshire (with travel between Liverpool and North Tyneside) Salary: £40-50k per annum The Opportunity We are on the search for a skilled Bid Manager and Copy Writer, proficient in creating compelling bids and persuasive copy across various platforms. This critical role is for a versatile writer and project manager who can seamlessly shift from detailed tender documents to engaging marketing content, embodying our values and mission in every word. If you have a flair for storytelling, a strategic mindset, and experience in navigating complex bid processes, this role offers a platform to showcase your talents and contribute to our growth. Role Summary As Be Caring's Bid Manager and Copy Writer, you will be at the heart of our business development and communication strategies. Your expertise will not only drive the success of our tender submissions but also elevate our brand presence through powerful narratives and impactful messaging. This role demands a combination of forward planning, collaborative teamwork, and creative excellence. Values Alignment Be Kind: Create content that reflects our compassionate approach to care, fostering a sense of community and inclusivity. Be Proud : Showcase our achievements and values through persuasive and dignified copy, amplifying the voice of an award-winning organisation. Be the Best You Can Be : Continuously seek to elevate our proposals and content, embracing innovation and personal development. Be Happy : Craft messages that convey the satisfaction derived from our services, promoting a positive image to prospective partners and commissioners. Be Safe : Ensure all communications adhere to organisational policies, and standards, maintaining our reputation for trustworthiness. Be Involved : Engage with colleagues across the organisation to gather insights and stories that enrich our bids and content. Key Responsibilities Leadership Work proactively with the central team and local teams, ensuring full engagement and participation in tender opportunities and submission. Work collaboratively with Service Managers and local teams, fostering a culture of high performance and continuous improvement. Provide insights as part of our central leadership team. Manage Business Development Opportunities and Tenders Craft compelling bid documents, ensuring alignment with client requirements and organisational goals. Analyse opportunities, sharing critical information, highlighting risks and opportunities to facilitate informed decision-making on bid participation. Lead the preparation and submission of bids, managing timelines, and ensuring adherence to all milestones from SQ/PQQ to ITT. Content Creation and Management Work with the Communications and Engagement team to develop captivating stories and news items for our website and other communications and marketing channels including social media. Develop engaging and informative content for marketing materials, digital platforms, and social media, reflecting Be Caring s values and achievements. Maintain and enhance bid and marketing assets, including case studies, bid responses, and content libraries, ensuring relevance and accessibility. Awards and Recognition Identify and pursue awards and accreditations, managing submissions to enhance Be Caring's reputation and sector recognition. Collaborate with teams across the organisation to gather compelling stories and evidence for award submissions. Performance Management Conduct thorough post-bid reviews, identifying areas for improvement in both content and process, aiming for continuous enhancement of our bidding strategy. Regularly report on tender outcomes, marketing impact, and content engagement metrics, using insights to inform future strategies. Additional Duties Promote a culture of fairness and respect. Undertake any reasonable duties as specified by senior management to meet business needs. Contribute to the leadership and development of the organisation in line with our mission, vision, and values. Knowledge and Skills Proven experience in bid writing and content creation, ideally within the healthcare or social care sector. Exceptional writing, editing, and communication skills, with the ability to tailor messages for different audiences. Strong project management abilities, capable of meeting tight deadlines and managing multiple projects simultaneously. Deep understanding of the tendering process and best practices in content marketing. Proficiency in Microsoft Office and experience with content management systems. Equal Opportunities Statement Be Caring is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of age, gender, gender identity or expression, sexual orientation, religion, ethnicity, race, nationality, disability status, or any other protected characteristic. We welcome applications from all parts of the community, particularly from underrepresented groups.
Apr 28, 2024
Full time
Be Caring, an industry leader in homecare services, has achieved notable recognition for our commitment to excellence and innovation. With prestigious awards such as the Leadership Culture Award from the Business Culture Awards and LaingBuisson Awards for Excellence in Homecare and Excellence in Supported Living in 2023, we've solidified our reputation as an award-winning organisation. We're dedicated to making a meaningful difference in the lives and communities we serve. Job Title: Bid Manager and Copywriter Location: Yorkshire (with travel between Liverpool and North Tyneside) Salary: £40-50k per annum The Opportunity We are on the search for a skilled Bid Manager and Copy Writer, proficient in creating compelling bids and persuasive copy across various platforms. This critical role is for a versatile writer and project manager who can seamlessly shift from detailed tender documents to engaging marketing content, embodying our values and mission in every word. If you have a flair for storytelling, a strategic mindset, and experience in navigating complex bid processes, this role offers a platform to showcase your talents and contribute to our growth. Role Summary As Be Caring's Bid Manager and Copy Writer, you will be at the heart of our business development and communication strategies. Your expertise will not only drive the success of our tender submissions but also elevate our brand presence through powerful narratives and impactful messaging. This role demands a combination of forward planning, collaborative teamwork, and creative excellence. Values Alignment Be Kind: Create content that reflects our compassionate approach to care, fostering a sense of community and inclusivity. Be Proud : Showcase our achievements and values through persuasive and dignified copy, amplifying the voice of an award-winning organisation. Be the Best You Can Be : Continuously seek to elevate our proposals and content, embracing innovation and personal development. Be Happy : Craft messages that convey the satisfaction derived from our services, promoting a positive image to prospective partners and commissioners. Be Safe : Ensure all communications adhere to organisational policies, and standards, maintaining our reputation for trustworthiness. Be Involved : Engage with colleagues across the organisation to gather insights and stories that enrich our bids and content. Key Responsibilities Leadership Work proactively with the central team and local teams, ensuring full engagement and participation in tender opportunities and submission. Work collaboratively with Service Managers and local teams, fostering a culture of high performance and continuous improvement. Provide insights as part of our central leadership team. Manage Business Development Opportunities and Tenders Craft compelling bid documents, ensuring alignment with client requirements and organisational goals. Analyse opportunities, sharing critical information, highlighting risks and opportunities to facilitate informed decision-making on bid participation. Lead the preparation and submission of bids, managing timelines, and ensuring adherence to all milestones from SQ/PQQ to ITT. Content Creation and Management Work with the Communications and Engagement team to develop captivating stories and news items for our website and other communications and marketing channels including social media. Develop engaging and informative content for marketing materials, digital platforms, and social media, reflecting Be Caring s values and achievements. Maintain and enhance bid and marketing assets, including case studies, bid responses, and content libraries, ensuring relevance and accessibility. Awards and Recognition Identify and pursue awards and accreditations, managing submissions to enhance Be Caring's reputation and sector recognition. Collaborate with teams across the organisation to gather compelling stories and evidence for award submissions. Performance Management Conduct thorough post-bid reviews, identifying areas for improvement in both content and process, aiming for continuous enhancement of our bidding strategy. Regularly report on tender outcomes, marketing impact, and content engagement metrics, using insights to inform future strategies. Additional Duties Promote a culture of fairness and respect. Undertake any reasonable duties as specified by senior management to meet business needs. Contribute to the leadership and development of the organisation in line with our mission, vision, and values. Knowledge and Skills Proven experience in bid writing and content creation, ideally within the healthcare or social care sector. Exceptional writing, editing, and communication skills, with the ability to tailor messages for different audiences. Strong project management abilities, capable of meeting tight deadlines and managing multiple projects simultaneously. Deep understanding of the tendering process and best practices in content marketing. Proficiency in Microsoft Office and experience with content management systems. Equal Opportunities Statement Be Caring is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of age, gender, gender identity or expression, sexual orientation, religion, ethnicity, race, nationality, disability status, or any other protected characteristic. We welcome applications from all parts of the community, particularly from underrepresented groups.
Lambeth is a vibrant community which offers an enriching and dynamic environment. We are proud of our One Lambeth Values and Behaviours; Equity, Ambition, Kindness, and Accountability. One Lambeth Values and Behaviours page. We want Lambeth to be one of the best places in the world for children and young people to grow up. We are looking for talented, ambitious and future focused people to join our expanding youth services (including Youth Justice, Contextual Safeguarding and Youth Engagement) to provide children, young people and families with opportunities to thrive. Our Youth Justice Service has opportunities for people who have a child first ethos and can strike the right balance between support, compliance and innovation. Our trauma informed, restorative environment enables staff to deliver effective support. We know ourselves; our strengths and the areas we are still improving. To consolidate our progress, we are keen to find: A permanent Youth Justice Officer who can flourish delivering direct support in an inclusive, trauma informed environment. Educated to a degree level and with substantial experience of supporting vulnerable young people. You will be skilled in engaging and motivating young people and assessing and managing vulnerability and risk. You will benefit from the supportive, accessible Managers to develop your knowledge and skills. Why Lambeth: - We believe in rewarding our staff and can offer: Fantastic, modern working environment Competitive Salaries Up to 35 days annual leave excellent transport links Cycle to Work Scheme (including City Bike Hire scheme) Attractive Local Government Pension Scheme We are a Stonewall diversity champion; a Living Wage Employer and we guarantee to interview all disabled candidates who meet the minimum criteria of the role. Please click here for a full list of our accreditations. Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will also be required to undertake a Cifas check. Further information about Cifas can be found here . Please note we operate an anonymised application process. If you are uploading your CV or a personal statement, please remove your personal details and replace these with your unique candidate application number. If you are Interested in any of the roles listed, click on the apply button and complete an on-line application, explicitly evidencing in the supporting statement field how you meet the shortlist criteria marked with an 'A'. Job Description & Person Specification For an informal discussion, please contact Michele who will link you to the best person for each role. Closing Date: Monday 6 th May 2024 at midnight Interview Date : Tuesday 14 th May 2024
Apr 27, 2024
Full time
Lambeth is a vibrant community which offers an enriching and dynamic environment. We are proud of our One Lambeth Values and Behaviours; Equity, Ambition, Kindness, and Accountability. One Lambeth Values and Behaviours page. We want Lambeth to be one of the best places in the world for children and young people to grow up. We are looking for talented, ambitious and future focused people to join our expanding youth services (including Youth Justice, Contextual Safeguarding and Youth Engagement) to provide children, young people and families with opportunities to thrive. Our Youth Justice Service has opportunities for people who have a child first ethos and can strike the right balance between support, compliance and innovation. Our trauma informed, restorative environment enables staff to deliver effective support. We know ourselves; our strengths and the areas we are still improving. To consolidate our progress, we are keen to find: A permanent Youth Justice Officer who can flourish delivering direct support in an inclusive, trauma informed environment. Educated to a degree level and with substantial experience of supporting vulnerable young people. You will be skilled in engaging and motivating young people and assessing and managing vulnerability and risk. You will benefit from the supportive, accessible Managers to develop your knowledge and skills. Why Lambeth: - We believe in rewarding our staff and can offer: Fantastic, modern working environment Competitive Salaries Up to 35 days annual leave excellent transport links Cycle to Work Scheme (including City Bike Hire scheme) Attractive Local Government Pension Scheme We are a Stonewall diversity champion; a Living Wage Employer and we guarantee to interview all disabled candidates who meet the minimum criteria of the role. Please click here for a full list of our accreditations. Successful candidates will be asked to apply for an Enhanced Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at You will also be required to undertake a Cifas check. Further information about Cifas can be found here . Please note we operate an anonymised application process. If you are uploading your CV or a personal statement, please remove your personal details and replace these with your unique candidate application number. If you are Interested in any of the roles listed, click on the apply button and complete an on-line application, explicitly evidencing in the supporting statement field how you meet the shortlist criteria marked with an 'A'. Job Description & Person Specification For an informal discussion, please contact Michele who will link you to the best person for each role. Closing Date: Monday 6 th May 2024 at midnight Interview Date : Tuesday 14 th May 2024
Our Sales Associates help our customers Celebrate Life & Express Love! Permanent Sales Associate - Full Time Our store teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences and lasting memories for our customers. Our team members work hard to develop outstanding product knowledge and real jewellery expertise that they can share with our customers. As a committed and dedicated member of the team, you'll play a key role in helping the store to maintain performance and meet sales targets. As new products are introduced in store, you will build your knowledge to ensure that you can deal with every type of customer enquiry. As the face of H.Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style! Your background You'll have a passion for putting the customer first and creating memorable customer experiences. While you may not specifically have jewellery experience, you will certainly have an interest in jewellery products and brands. A positive, 'can-do' attitude is essential, with a natural ability for striking up a conversation with a diverse range of customers. Jewellery, Watch & Gift Retail is truly unique! In any of our H.Samuel stores you'll see our knowledgeable team members devote their days to sharing and celebrating special life-changing moments with our customers. We love that we are a key part in making an engagement, a wedding or the celebration of a loved-one's Birthday even more special by ensuring our customers discover the perfect piece to mark the occasion. Ours is an environment like no other. Join us - Be part of something special! What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. Your rewards We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Apr 27, 2024
Full time
Our Sales Associates help our customers Celebrate Life & Express Love! Permanent Sales Associate - Full Time Our store teams are made up of customer-first people with a real passion for outstanding service, creating amazing experiences and lasting memories for our customers. Our team members work hard to develop outstanding product knowledge and real jewellery expertise that they can share with our customers. As a committed and dedicated member of the team, you'll play a key role in helping the store to maintain performance and meet sales targets. As new products are introduced in store, you will build your knowledge to ensure that you can deal with every type of customer enquiry. As the face of H.Samuel, we want you to reflect our brand, culture and customers. You certainly won't find our Store team members suited and booted. Instead, we're proud of our team's unique personalities and to showcase this we have a fashion conscious, business casual dress code, which encourages our teams to celebrate their own tattoo's, piercings and style! Your background You'll have a passion for putting the customer first and creating memorable customer experiences. While you may not specifically have jewellery experience, you will certainly have an interest in jewellery products and brands. A positive, 'can-do' attitude is essential, with a natural ability for striking up a conversation with a diverse range of customers. Jewellery, Watch & Gift Retail is truly unique! In any of our H.Samuel stores you'll see our knowledgeable team members devote their days to sharing and celebrating special life-changing moments with our customers. We love that we are a key part in making an engagement, a wedding or the celebration of a loved-one's Birthday even more special by ensuring our customers discover the perfect piece to mark the occasion. Ours is an environment like no other. Join us - Be part of something special! What's next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by the store manager inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don't miss any updates with your application. Your rewards We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.What is also really amazing about Signet are the career development opportunities. If you've got potential, we'll help you fulfil it. We've got the training and development programmes in place to really help you make the most of your talent! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 300 stores in the UK and Republic of Ireland. But that's not all, we are part of the world's largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you Signet Jewelers (H.Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Are you someone that enjoys connecting the dots between data, marketing, and sales to drive business success? If so, we have an exciting opportunity for you at The Drum. As our Senior Data Operations Manager, you'll play a pivotal role in maximizing the potential of The Drum's data assets. You'll lead the charge in developing campaigns that achieve quarterly pipeline goals, supporting sales activities, and delivering quality lead generation for our clients. Your strategic mindset will be instrumental in collaborating with marketing to refine our audience strategy and ensure data and marketing systems are effectively managed. Key Responsibilities: Lead Generation: Develop a deep understanding of our products and services, conducting thorough market research to identify key markets. Engage with potential leads and accounts, developing personalized outreach strategies to drive engagement. Qualify leads based on predetermined criteria, ensuring alignment with strategic sales objectives. Implement strategic approaches to optimize campaign engagement, continuously testing and refining tactics for maximum impact. Provide regular updates and collaborative feedback on lead progress, market insights, and client needs to management. Data Management: Develop and execute strategies for the growth of first-party data, overseeing data acquisition, engagement, and regularity of use. Provide comprehensive data dashboards, KPI tracking, and analysis to inform decision-making and drive business growth. Management Manage the Research & Insights team to maximize its contribution to the business through editorial, rankings and audience research. Manage the Data team which has expertise in CRM and lead generation Previous experience working closely with business development teams preferred, with a proven track record of success in lead generation or B2B marketing campaigns. Previous people management experience working in a similar role. Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with client stakeholders and business partners. Exceptional organizational skills and the ability to thrive in a dynamic SME environment, effectively managing multiple tasks and projects. Deep understanding of data systems, CRM, automation, and web principles, with a strong appreciation for interdependencies and overlapping areas. Goal-oriented mindset with a collaborative approach, able to work both independently and as part of a team. A good understanding of the publishing and media landscape is a plus. Commercially astute with knowledge of digital marketing, lead generation, website reporting, and campaign tracking. Familiarity with sales systems such as Salesforce and a keen attention to detail. A drive to constantly improve performance and understand ROI. We work on a hybrid model to ensure you get the best of both worlds - 3 days a week in our London (Shoreditch) office, and then two optional from home or the office 28 days annual leave Got that Friday feeling? We do too - we finish early every Friday! People come first at The Drum and so when we achieve our financial goals, we share the profits with the whole team. Love events? We have an entire building dedicated to hosting some of the industry's best events, with its own bar and roof terrace! You get VIP access. We love to hire super talented people and we've created a Mentoring Scheme to support your development. Supporting others is important to us and we encourage you to do the same with 2x paid charity volunteering days each year. Don't want to leave your furry friend at home? Bring them with you! We have dog friendly offices. We have a Culture Club to be proud of. We host a variety of fun social events, from axe throwing to book clubs and bake offs to name a few. Enhanced Sick Pay for all our staff. Having a "should have gone to Specsavers" moment? Our free Eyecare Vouchers will come in useful. Starting a family? Enjoy our Enhanced Family Leave. Company Pension for when it's time to kick back and relax. Generous Employee Referral Bonuses. Cycle to work scheme. A creative and engaging company culture right across the business.
Apr 27, 2024
Full time
Are you someone that enjoys connecting the dots between data, marketing, and sales to drive business success? If so, we have an exciting opportunity for you at The Drum. As our Senior Data Operations Manager, you'll play a pivotal role in maximizing the potential of The Drum's data assets. You'll lead the charge in developing campaigns that achieve quarterly pipeline goals, supporting sales activities, and delivering quality lead generation for our clients. Your strategic mindset will be instrumental in collaborating with marketing to refine our audience strategy and ensure data and marketing systems are effectively managed. Key Responsibilities: Lead Generation: Develop a deep understanding of our products and services, conducting thorough market research to identify key markets. Engage with potential leads and accounts, developing personalized outreach strategies to drive engagement. Qualify leads based on predetermined criteria, ensuring alignment with strategic sales objectives. Implement strategic approaches to optimize campaign engagement, continuously testing and refining tactics for maximum impact. Provide regular updates and collaborative feedback on lead progress, market insights, and client needs to management. Data Management: Develop and execute strategies for the growth of first-party data, overseeing data acquisition, engagement, and regularity of use. Provide comprehensive data dashboards, KPI tracking, and analysis to inform decision-making and drive business growth. Management Manage the Research & Insights team to maximize its contribution to the business through editorial, rankings and audience research. Manage the Data team which has expertise in CRM and lead generation Previous experience working closely with business development teams preferred, with a proven track record of success in lead generation or B2B marketing campaigns. Previous people management experience working in a similar role. Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with client stakeholders and business partners. Exceptional organizational skills and the ability to thrive in a dynamic SME environment, effectively managing multiple tasks and projects. Deep understanding of data systems, CRM, automation, and web principles, with a strong appreciation for interdependencies and overlapping areas. Goal-oriented mindset with a collaborative approach, able to work both independently and as part of a team. A good understanding of the publishing and media landscape is a plus. Commercially astute with knowledge of digital marketing, lead generation, website reporting, and campaign tracking. Familiarity with sales systems such as Salesforce and a keen attention to detail. A drive to constantly improve performance and understand ROI. We work on a hybrid model to ensure you get the best of both worlds - 3 days a week in our London (Shoreditch) office, and then two optional from home or the office 28 days annual leave Got that Friday feeling? We do too - we finish early every Friday! People come first at The Drum and so when we achieve our financial goals, we share the profits with the whole team. Love events? We have an entire building dedicated to hosting some of the industry's best events, with its own bar and roof terrace! You get VIP access. We love to hire super talented people and we've created a Mentoring Scheme to support your development. Supporting others is important to us and we encourage you to do the same with 2x paid charity volunteering days each year. Don't want to leave your furry friend at home? Bring them with you! We have dog friendly offices. We have a Culture Club to be proud of. We host a variety of fun social events, from axe throwing to book clubs and bake offs to name a few. Enhanced Sick Pay for all our staff. Having a "should have gone to Specsavers" moment? Our free Eyecare Vouchers will come in useful. Starting a family? Enjoy our Enhanced Family Leave. Company Pension for when it's time to kick back and relax. Generous Employee Referral Bonuses. Cycle to work scheme. A creative and engaging company culture right across the business.
4,000 professionals, 0 days wasted, 1 incredible purpose. Together we are beating cancer. Research Programme Manager (Research Data Strategy) Salary : £46,000 - £54,000 depending on experience Reports to : Head of Research Data Strategy Department : Research & Innovation Contract : Permanent Hours : Full time 35 hours per week (other flexible-working requests will also be considered) Location: Stratford, London with high flexibility (we would expect you to be in the office 1-2 days per week) Closing date : Thursday 9th May at 23.55. This vacancy may close earlier if a high number of applications are received or once a suitable candidate is found, so please do not delay submitting your application to avoid any disappointment. Interviews to be held on Friday 24th May. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. We have an exciting opportunity for an experienced Research Programme Manager to lead on developing and managing the Research Data Strategy portfolio: a suite of activities that support the cancer research community taking a data-driven approach to their research, to drive forward the field of cancer data science and use of large-scale data. The role includes scientific strategy development, research community-building, research management, evaluation, and communications (major projects can be tailored to suit the post-holder's skills and interests). About the Research Data Strategy We believe that the use of large-scale data using data science, including AI, will accelerate CRUK's ambition to beat cancer sooner. CRUK's Research Data Strategy was launched in summer 2022 and sets out our ambition in cancer research driven by big data and data science, that addresses the challenges and opportunities associated with this approach to cancer research. Since then we have launched: £5m programme in data-driven research for children and young people's cancers. £2.5m cancer data science network with several newly-appointed leads for communities of special interest in health systems data, spatial biology data, careers and training, diversity and involvement, infrastructure, data and samples re-use etc. trusted research programme comprising a secure data platform and advisory service to help researchers gain access to health system data. 'data champions' scheme to support our standing funding committees consider cutting edge data science proposals. our data-driven cancer research conference attended by over 300 colleagues from across the research community. In the coming months and years we are planning: a spatial biology data hackathon; to develop a training initiative to attract, retain and upskill cancer data scientists in academia; phase 2 of the data-driven research programme for cancer in children and young people's cancer, to name a subset of our plans. The Research Data Strategy aims to catalyse CRUK's progress in all aspects of its Research Strategy - prevention, detection, treatment, as well as discovery science. What will I be doing? Working alongside the Head of Research Data Strategy in developing new activities to deliver the ambitions of the Research Data Strategy. Delivering the existing core portfolio of data initiatives (e.g. by providing leadership for the newly appointed leads of our various communities of special interest as part of the cancer data network), and support delivery of the wider data portfolio being led by colleagues in teams and directorates across the charity, e.g. research operations; policy and influencing; cancer intelligence (particularly the trusted research environment programme team); commercial, corporate and other strategic partnerships, including international; training and careers; communications; philanthropy etc. Ensuring patient and public involvement and engagement (PPIE) and equality and diversity is embedded in all aspects of the Research Data Strategy portfolio and considered as part of the decisions taken, alongside our Public Involvement Lead. Delivering an effective governance structure for the Research Data Strategy both internally (e.g. by providing secretariat and strategic direction for the Data Steering Committee) and externally (e.g. by providing secretariat and strategic direction for the Data Advisory Board), including appropriate reporting metrics and review processes. Developing an understanding of CRUK's data science portfolio and act as a point of knowledge and expertise in the data portfolio, as well as an advocate for data science being a key type of research that CRUK supports across our funding streams. The post holder may have the opportunity to train for a Data Science Apprenticeship to top up skills in this area. Building and maintaining effective engagement with organisations involved in cancer data science, and managing key relationships with both internal and external stakeholders. What skills are we looking for? Essential: Educated to at least degree level in a science or health-related discipline, or equivalent experience. Experience of working in a relevant academic, industrial and/or research funding/management setting. Sound understanding of the data-driven biomedical research and funding landscape in the UK. Proven track record of leading on, managing, and delivering complex, multi-stakeholder projects successfully. Relevant experience of working with, coordinating, and influencing senior researchers and other senior stakeholders. Ability to lead a complex programme of work whilst maintaining links with relevant internal and external teams. Ability to work with many stakeholders, with at times conflicting needs and manage challenging scenarios. Proven ability to form strong, positive collaborative relationships at all levels of seniority and motivate action in individuals who do not report to you. Desirable: Postgraduate qualification (preferably in a biomedical or relevant scientific subject). Knowledge of cancer research generally, or data science specifically. Confident in developing clarity when confronted with complex and shifting circumstances. Sound understanding of project and reputational risk, and confidence to escalate issues as appropriate. Sound understanding of the data science research and funding landscape. Experience of matrix management/coordination of teams of staff who are not your direct reports. Budget management experience. What will I gain? Every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies, and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
Apr 27, 2024
Full time
4,000 professionals, 0 days wasted, 1 incredible purpose. Together we are beating cancer. Research Programme Manager (Research Data Strategy) Salary : £46,000 - £54,000 depending on experience Reports to : Head of Research Data Strategy Department : Research & Innovation Contract : Permanent Hours : Full time 35 hours per week (other flexible-working requests will also be considered) Location: Stratford, London with high flexibility (we would expect you to be in the office 1-2 days per week) Closing date : Thursday 9th May at 23.55. This vacancy may close earlier if a high number of applications are received or once a suitable candidate is found, so please do not delay submitting your application to avoid any disappointment. Interviews to be held on Friday 24th May. At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you. We have an exciting opportunity for an experienced Research Programme Manager to lead on developing and managing the Research Data Strategy portfolio: a suite of activities that support the cancer research community taking a data-driven approach to their research, to drive forward the field of cancer data science and use of large-scale data. The role includes scientific strategy development, research community-building, research management, evaluation, and communications (major projects can be tailored to suit the post-holder's skills and interests). About the Research Data Strategy We believe that the use of large-scale data using data science, including AI, will accelerate CRUK's ambition to beat cancer sooner. CRUK's Research Data Strategy was launched in summer 2022 and sets out our ambition in cancer research driven by big data and data science, that addresses the challenges and opportunities associated with this approach to cancer research. Since then we have launched: £5m programme in data-driven research for children and young people's cancers. £2.5m cancer data science network with several newly-appointed leads for communities of special interest in health systems data, spatial biology data, careers and training, diversity and involvement, infrastructure, data and samples re-use etc. trusted research programme comprising a secure data platform and advisory service to help researchers gain access to health system data. 'data champions' scheme to support our standing funding committees consider cutting edge data science proposals. our data-driven cancer research conference attended by over 300 colleagues from across the research community. In the coming months and years we are planning: a spatial biology data hackathon; to develop a training initiative to attract, retain and upskill cancer data scientists in academia; phase 2 of the data-driven research programme for cancer in children and young people's cancer, to name a subset of our plans. The Research Data Strategy aims to catalyse CRUK's progress in all aspects of its Research Strategy - prevention, detection, treatment, as well as discovery science. What will I be doing? Working alongside the Head of Research Data Strategy in developing new activities to deliver the ambitions of the Research Data Strategy. Delivering the existing core portfolio of data initiatives (e.g. by providing leadership for the newly appointed leads of our various communities of special interest as part of the cancer data network), and support delivery of the wider data portfolio being led by colleagues in teams and directorates across the charity, e.g. research operations; policy and influencing; cancer intelligence (particularly the trusted research environment programme team); commercial, corporate and other strategic partnerships, including international; training and careers; communications; philanthropy etc. Ensuring patient and public involvement and engagement (PPIE) and equality and diversity is embedded in all aspects of the Research Data Strategy portfolio and considered as part of the decisions taken, alongside our Public Involvement Lead. Delivering an effective governance structure for the Research Data Strategy both internally (e.g. by providing secretariat and strategic direction for the Data Steering Committee) and externally (e.g. by providing secretariat and strategic direction for the Data Advisory Board), including appropriate reporting metrics and review processes. Developing an understanding of CRUK's data science portfolio and act as a point of knowledge and expertise in the data portfolio, as well as an advocate for data science being a key type of research that CRUK supports across our funding streams. The post holder may have the opportunity to train for a Data Science Apprenticeship to top up skills in this area. Building and maintaining effective engagement with organisations involved in cancer data science, and managing key relationships with both internal and external stakeholders. What skills are we looking for? Essential: Educated to at least degree level in a science or health-related discipline, or equivalent experience. Experience of working in a relevant academic, industrial and/or research funding/management setting. Sound understanding of the data-driven biomedical research and funding landscape in the UK. Proven track record of leading on, managing, and delivering complex, multi-stakeholder projects successfully. Relevant experience of working with, coordinating, and influencing senior researchers and other senior stakeholders. Ability to lead a complex programme of work whilst maintaining links with relevant internal and external teams. Ability to work with many stakeholders, with at times conflicting needs and manage challenging scenarios. Proven ability to form strong, positive collaborative relationships at all levels of seniority and motivate action in individuals who do not report to you. Desirable: Postgraduate qualification (preferably in a biomedical or relevant scientific subject). Knowledge of cancer research generally, or data science specifically. Confident in developing clarity when confronted with complex and shifting circumstances. Sound understanding of project and reputational risk, and confidence to escalate issues as appropriate. Sound understanding of the data science research and funding landscape. Experience of matrix management/coordination of teams of staff who are not your direct reports. Budget management experience. What will I gain? Every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies, and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. We don't forget people have lives outside of work too and so we actively encourage a flexible working culture. Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly, and objectively.
About the role An exciting role to build the test strategy and approach for delivering the GLA's digital products roadmap. Driving an automation-first approach to both functional and non-functional testing. You will proactively improve the test capability, create test governance, and develop full lifecycle testing for internally and partner developed solutions. Having strong knowledge of testing methodologies, you will be responsible for regression testing, feedback to the business, release notes and any performance, accessibility and security testing compliance. Working with the business you will generate test cases, defining test plans and outcomes. You will have a strong background in testing and leadership, driven to make positive change and have outstanding people skills. About the team The GLA's Digital Experience Unit is responsible for the delivery of all internal and external digital products and services at the GLA. The unit is responsible for the design, delivery and management of dozens digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners. The GLA's largest and most visible digital products - London.gov.uk, the London Datastore and Talk London - are used by millions of Londoners every year and provide the GLA with platforms for communications, convening, public engagement, data and information-sharing, and transparency. These services support delivery, scrutiny and democratic engagement at scale and at a low cost per user compared to non-digital channels and services. This role will sit within the Delivery team, and report into Head of Delivery. The post will work very closely with inhouse and third-party development and testing suppliers. Resources The Resources Directorate provides corporate support to the Mayor and the Assembly and is responsible for the following functions: finance, legal, procurement, internal audit, technology group (TG) and facilities management (FM). The Directorate's Executive Director also acts as the Authority's chief finance officer and manages the Authority's shared services arrangement with TfL to provide legal and procurement advice. Principal accountabilities Lead the GLA's quality assurance and testing (QAT) strategy and work programme for all internal and external digital and data products, by delivering initial estimates of the testing efforts and forecasts needed for new development and functional enhancement on the digital roadmap. Reviewing test requirements for change requests, assessing the impact on test plans, resources and schedules, managing delivery through our testing team and external third-party suppliers and contractors. Lead testing strategy and implementation for our most complex and high-risk products. Ensure automated, device/compatibility, functional, negative, end to end, security, accessibility and performance testing is strategised across of all of GLA internal and external Scrum teams. Lead development of technical, performance and automation testing at all layers of the product development life cycle and activities across all of GLA's digital estate. Maintain and develop test automation tools and frameworks for the authority across its digital estate. Hold third party suppliers, internal and external development teams to account. Manage resources effectively to ensure utilisation of the resources is maximised, aligned to plan, budget and to timeframe. Manage the test team by assigning tasks, setting priorities, monitoring progress and signing off timesheets and invoices for external contractors in accordance with the Authority's policies and Code of Ethics and Standards Spearhead the continuous improvement of the GLA's testing function, ensuring the GLA has the right processes, policies, tooling and technical capabilities to deliver an effective QAT programme. Ensure processes and policies are implemented across all GLA products. Work with senior managers across GLA digital and data teams to develop in-house technical talent, supporting communities of practice and helping to develop the skills of junior officers in testing roles. Build collaborative relationships and work effectively within an agile environment with colleagues and suppliers. Quality assure the work of others (including third party suppliers) to ensure it meets our design standards and functional requirements in accordance with the Public Sector Bodies (Websites and Mobile Applications). Advise on the feasibility of designs produced by third party suppliers. Person specification Technical requirements/experience/qualifications Proven line management capabilities Can demonstrate deep experience of successfully implementing and improving test management processes within a large organization using Agile methodology. Can show evidence of designing coded tests for configured and integrated systems as well as for directly implemented code. Can demonstrate deep experience in functional, regression and automated testing (Selenium Webdriver, Python). Has deep experience in User Acceptance Test (UAT) management, script writing and defect management. Can demonstrate experience with a broad range of test automation tools and frameworks such as Junit, Selenium, Cucumber/Gherkin, TestNG, SOAPUI, Appium. Can demonstrate experience of mentoring and coaching testers to support the team's learning and capability development. Setting standards and ensuring targets are met. Experience in using Test management tools Jira, Testrail. Can demonstrate deep experience of managing a test team, or agile development team, and in prioritizing, planning, organizing and delegating work in a fast-paced environment. Behavioural competencies Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators: Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Managing and Developing Performance is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA's objectives and statutory obligations. Level 3 indicators: Motivates and inspires others to perform to their best, recognising and valuing their work and encouraging them to learn and reflect Sets clear direction and expectations and enables others to interpret competing priorities Agrees and monitors challenging, achievable performance objectives in line with GLA priorities Manages performance issues effectively to avoid adverse impact on team morale and performance Promotes a positive team culture that respects diversity and deals with barriers to inclusion Stakeholder Focus is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others' expectations. Level 3 indicators: Understands diverse stakeholder needs and tailors team deliverables accordingly Is a role model to others, encouraging them to think of Londoners first Manages stakeholder expectations, so they are high but realistic Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups Focuses own and team's efforts on delivering a quality and committed service Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 indicators: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information . click apply for full job details
Apr 27, 2024
Full time
About the role An exciting role to build the test strategy and approach for delivering the GLA's digital products roadmap. Driving an automation-first approach to both functional and non-functional testing. You will proactively improve the test capability, create test governance, and develop full lifecycle testing for internally and partner developed solutions. Having strong knowledge of testing methodologies, you will be responsible for regression testing, feedback to the business, release notes and any performance, accessibility and security testing compliance. Working with the business you will generate test cases, defining test plans and outcomes. You will have a strong background in testing and leadership, driven to make positive change and have outstanding people skills. About the team The GLA's Digital Experience Unit is responsible for the delivery of all internal and external digital products and services at the GLA. The unit is responsible for the design, delivery and management of dozens digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners. The GLA's largest and most visible digital products - London.gov.uk, the London Datastore and Talk London - are used by millions of Londoners every year and provide the GLA with platforms for communications, convening, public engagement, data and information-sharing, and transparency. These services support delivery, scrutiny and democratic engagement at scale and at a low cost per user compared to non-digital channels and services. This role will sit within the Delivery team, and report into Head of Delivery. The post will work very closely with inhouse and third-party development and testing suppliers. Resources The Resources Directorate provides corporate support to the Mayor and the Assembly and is responsible for the following functions: finance, legal, procurement, internal audit, technology group (TG) and facilities management (FM). The Directorate's Executive Director also acts as the Authority's chief finance officer and manages the Authority's shared services arrangement with TfL to provide legal and procurement advice. Principal accountabilities Lead the GLA's quality assurance and testing (QAT) strategy and work programme for all internal and external digital and data products, by delivering initial estimates of the testing efforts and forecasts needed for new development and functional enhancement on the digital roadmap. Reviewing test requirements for change requests, assessing the impact on test plans, resources and schedules, managing delivery through our testing team and external third-party suppliers and contractors. Lead testing strategy and implementation for our most complex and high-risk products. Ensure automated, device/compatibility, functional, negative, end to end, security, accessibility and performance testing is strategised across of all of GLA internal and external Scrum teams. Lead development of technical, performance and automation testing at all layers of the product development life cycle and activities across all of GLA's digital estate. Maintain and develop test automation tools and frameworks for the authority across its digital estate. Hold third party suppliers, internal and external development teams to account. Manage resources effectively to ensure utilisation of the resources is maximised, aligned to plan, budget and to timeframe. Manage the test team by assigning tasks, setting priorities, monitoring progress and signing off timesheets and invoices for external contractors in accordance with the Authority's policies and Code of Ethics and Standards Spearhead the continuous improvement of the GLA's testing function, ensuring the GLA has the right processes, policies, tooling and technical capabilities to deliver an effective QAT programme. Ensure processes and policies are implemented across all GLA products. Work with senior managers across GLA digital and data teams to develop in-house technical talent, supporting communities of practice and helping to develop the skills of junior officers in testing roles. Build collaborative relationships and work effectively within an agile environment with colleagues and suppliers. Quality assure the work of others (including third party suppliers) to ensure it meets our design standards and functional requirements in accordance with the Public Sector Bodies (Websites and Mobile Applications). Advise on the feasibility of designs produced by third party suppliers. Person specification Technical requirements/experience/qualifications Proven line management capabilities Can demonstrate deep experience of successfully implementing and improving test management processes within a large organization using Agile methodology. Can show evidence of designing coded tests for configured and integrated systems as well as for directly implemented code. Can demonstrate deep experience in functional, regression and automated testing (Selenium Webdriver, Python). Has deep experience in User Acceptance Test (UAT) management, script writing and defect management. Can demonstrate experience with a broad range of test automation tools and frameworks such as Junit, Selenium, Cucumber/Gherkin, TestNG, SOAPUI, Appium. Can demonstrate experience of mentoring and coaching testers to support the team's learning and capability development. Setting standards and ensuring targets are met. Experience in using Test management tools Jira, Testrail. Can demonstrate deep experience of managing a test team, or agile development team, and in prioritizing, planning, organizing and delegating work in a fast-paced environment. Behavioural competencies Strategic thinking is using an understanding of the bigger picture to uncover potential challenges and opportunities for the long term and turning these into a compelling vision for action. Level 3 indicators: Translates GLA vision and strategy into practical and tangible plans for own team or delivery partners Consistently takes account of the wider implications of team's actions for the GLA Encourages self and others to think about organisation's long term potential Informs strategy development by identifying gaps in current delivery or evidence Takes account of a wide range of public and partner needs to inform team's work Managing and Developing Performance is setting high standards for oneself and others, guiding, motivating and developing them, to achieve high performance and meet the GLA's objectives and statutory obligations. Level 3 indicators: Motivates and inspires others to perform to their best, recognising and valuing their work and encouraging them to learn and reflect Sets clear direction and expectations and enables others to interpret competing priorities Agrees and monitors challenging, achievable performance objectives in line with GLA priorities Manages performance issues effectively to avoid adverse impact on team morale and performance Promotes a positive team culture that respects diversity and deals with barriers to inclusion Stakeholder Focus is consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others' expectations. Level 3 indicators: Understands diverse stakeholder needs and tailors team deliverables accordingly Is a role model to others, encouraging them to think of Londoners first Manages stakeholder expectations, so they are high but realistic Removes barriers to understanding the needs of diverse stakeholders, including hard to reach groups Focuses own and team's efforts on delivering a quality and committed service Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard. Level 2 indicators: Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring team's work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 3 indicators: Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions This role is based at London Fire Brigade's Head Office (Union Street SE1 0LL) GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. Application Process & Additional Information . click apply for full job details
At PwC, we have a human-led, tech-powered, approach to delivering Managed Services - multi-service, multi-year, end-to-end tax compliance and advisory services. In a Managed Service, clients are looking for a trusted, proactive partner and a seamless and highly collaborative service that gives them easy access to PwC's diverse capabilities whilst simplifying how they work with us. The Business Partnering role is at the heart of delivering this and is a core element of PwC's Managed Services strategy. We are now embarking on an ambitious expansion of our Business Partnering capabilities, looking in particular for talented relationship builders, with broad tax knowledge, who understand how tax is done in-house and who can take a pragmatic approach to addressing tax risks, opportunities and challenges. The Role Acting as an extension of a client's in-house tax or finance team, our Business Partnering team members are experienced tax professionals who take on the business facing role that an in-house tax manager or director would have, including spending time on site. They are the day-to-day face of PwC's managed service; getting to know the client's business and knowing what's happening across PwC's services. On larger engagements they may lead a Business Partnering team covering a range of taxes and, effectively, play the role of an in-house Tax team member or even the Head of Tax. Depending on the client's needs, they may also play a key role in day to day tax management activities, including: Managing a portfolio of clients, being the primary contact for day-to-day tax matters; Proactively interacting with key client stakeholders to discuss new projects, updates from the business, technical updates. Identifying tax changes that impact the business and acting on these with practical and business-specific recommendations. Sharing insights and problem solving with clients Being the go to contact on tax technical queries and compliance, including managing client compliance obligations, tax accounting and reporting and corporation tax returns. Oversight and responsibility across all PwC services, accessing PwC specialist support and actioning advice with the business. Delivering specific tax projects. Opportunity spotting for related PwC services and helping clients to manage their tax risk. Leading a team of our more junior staff, helping them to develop and gain experience across a wide range of clients Being involved in the running of our practice, contributing to the growth and profitability of the team. You will will benefit from: Experience working across a broad range of clients and technical areas, including the opportunity to specialise or deepen specialist knowledge in a particular technical area or industry, we have opportunities across the business. You will also have the opportunity to work alongside our Compliance Centre of Excellence. Being empowered to apply a growth mindset and play a part in shaping the future of compliance practices and approaches. Opportunity to continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to accommodate what works best for you, our team and our clients. Being part of an inclusive and diverse team who support and encourage one another to be the best they can be. We are an expanding, agile team of fun, collaborative individuals which gives people the opportunity to grow in their career. At PwC you will tap into a culture of openness, creativity and inclusivity and we are seeking like minded individuals to join us on our journey. Essential skills and experience: Strong UK corporate tax skills Preferably hold an accountancy or tax professional qualification (e.g. ACA, ATT, CTA, ACCA or equivalent) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with a range of stakeholders and senior client personnel Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Be an effective delegator and strong coach for more junior staff
Apr 27, 2024
Full time
At PwC, we have a human-led, tech-powered, approach to delivering Managed Services - multi-service, multi-year, end-to-end tax compliance and advisory services. In a Managed Service, clients are looking for a trusted, proactive partner and a seamless and highly collaborative service that gives them easy access to PwC's diverse capabilities whilst simplifying how they work with us. The Business Partnering role is at the heart of delivering this and is a core element of PwC's Managed Services strategy. We are now embarking on an ambitious expansion of our Business Partnering capabilities, looking in particular for talented relationship builders, with broad tax knowledge, who understand how tax is done in-house and who can take a pragmatic approach to addressing tax risks, opportunities and challenges. The Role Acting as an extension of a client's in-house tax or finance team, our Business Partnering team members are experienced tax professionals who take on the business facing role that an in-house tax manager or director would have, including spending time on site. They are the day-to-day face of PwC's managed service; getting to know the client's business and knowing what's happening across PwC's services. On larger engagements they may lead a Business Partnering team covering a range of taxes and, effectively, play the role of an in-house Tax team member or even the Head of Tax. Depending on the client's needs, they may also play a key role in day to day tax management activities, including: Managing a portfolio of clients, being the primary contact for day-to-day tax matters; Proactively interacting with key client stakeholders to discuss new projects, updates from the business, technical updates. Identifying tax changes that impact the business and acting on these with practical and business-specific recommendations. Sharing insights and problem solving with clients Being the go to contact on tax technical queries and compliance, including managing client compliance obligations, tax accounting and reporting and corporation tax returns. Oversight and responsibility across all PwC services, accessing PwC specialist support and actioning advice with the business. Delivering specific tax projects. Opportunity spotting for related PwC services and helping clients to manage their tax risk. Leading a team of our more junior staff, helping them to develop and gain experience across a wide range of clients Being involved in the running of our practice, contributing to the growth and profitability of the team. You will will benefit from: Experience working across a broad range of clients and technical areas, including the opportunity to specialise or deepen specialist knowledge in a particular technical area or industry, we have opportunities across the business. You will also have the opportunity to work alongside our Compliance Centre of Excellence. Being empowered to apply a growth mindset and play a part in shaping the future of compliance practices and approaches. Opportunity to continuously develop your technical, professional and digital skills based on your interests and ambition. Opportunity to drive and direct your career with mentorship from senior leaders Empowered flexibility - As part of a hybrid working approach, it's our commitment to empowering our people to flex working patterns to accommodate what works best for you, our team and our clients. Being part of an inclusive and diverse team who support and encourage one another to be the best they can be. We are an expanding, agile team of fun, collaborative individuals which gives people the opportunity to grow in their career. At PwC you will tap into a culture of openness, creativity and inclusivity and we are seeking like minded individuals to join us on our journey. Essential skills and experience: Strong UK corporate tax skills Preferably hold an accountancy or tax professional qualification (e.g. ACA, ATT, CTA, ACCA or equivalent) or have demonstrable knowledge and skills that these qualifications provide. Has a highly developed client service ethos and ability to adopt a flexible approach to meeting client needs. Be able to establish, build and maintain a good working relationship with a range of stakeholders and senior client personnel Have the ability to help manage and build new business through referrals, networking and spotting client opportunities Be an effective delegator and strong coach for more junior staff
French Speaking Customer Engagement Advisor Put your skills to the test by being the person who delivers excellence to our client's customers and build on your current talents. You already have the attributes below and we want to help you succeed in your next big step in your career: A passion for customer service and sales Excellent communication skills A professional, can-do attitude Confident use of the keyboard and data entry The ability to work efficiently and follow procedures Experience of working to sales targets Keen problem-solving skills Enjoys working in a friendly team orientated environment Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service and Sales on a long-term temporary basis and are interviewing now! You will be responsible for generating revenue from inbound calls whilst giving a memorable customer experience. There is also the chance to grow in the role, where you will be given the opportunity to be multiskilled in other areas (Twitter and Webchat). As part of the customer engagement team, you will from time-to-time work customer facing in both the English and French terminal buildings. You will receive two weeks of comprehensive sales, customer service and product training. Once your training is complete, you will be supported in your development by a Team Manager and Mentor. Full time - 37.5 hours per week, this will be 5 shifts of 7.5 hours (Monday to Sunday) candidates must be fully flexible. Starting at 28,105.87 ( 14.41 per hour) plus Enhanced Weekend Rates, increase in pay if you are scheduled to work over the weekend (extra 3.48 per hour on a Saturday and 9.78 per hour on a Sunday). Candidates must be fluent in both English and French for this role. Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
Apr 27, 2024
Seasonal
French Speaking Customer Engagement Advisor Put your skills to the test by being the person who delivers excellence to our client's customers and build on your current talents. You already have the attributes below and we want to help you succeed in your next big step in your career: A passion for customer service and sales Excellent communication skills A professional, can-do attitude Confident use of the keyboard and data entry The ability to work efficiently and follow procedures Experience of working to sales targets Keen problem-solving skills Enjoys working in a friendly team orientated environment Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service and Sales on a long-term temporary basis and are interviewing now! You will be responsible for generating revenue from inbound calls whilst giving a memorable customer experience. There is also the chance to grow in the role, where you will be given the opportunity to be multiskilled in other areas (Twitter and Webchat). As part of the customer engagement team, you will from time-to-time work customer facing in both the English and French terminal buildings. You will receive two weeks of comprehensive sales, customer service and product training. Once your training is complete, you will be supported in your development by a Team Manager and Mentor. Full time - 37.5 hours per week, this will be 5 shifts of 7.5 hours (Monday to Sunday) candidates must be fully flexible. Starting at 28,105.87 ( 14.41 per hour) plus Enhanced Weekend Rates, increase in pay if you are scheduled to work over the weekend (extra 3.48 per hour on a Saturday and 9.78 per hour on a Sunday). Candidates must be fluent in both English and French for this role. Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!