Fancy joining the UK's number one Wine Specialist? Majestic Wine Gloucester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! The Role As a Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who: Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings. Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range. Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling. Take accountability and pride for the physical appearance and maintenance of your store both internally & externally Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training. Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate. As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team. Knowledge & Skills Required Excellent time-management, delegation and problem-solving skills Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer Self-motivated, able to thrive when working alone and as part of a team A can-do attitude with a passion for seeing problems through to solutions Adaptable and resilient to meet the ever-changing demands of our business Excellent communication and time management skills Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Competitive Salary Up to 20% staff discount Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Uniform provided Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line. Company sick pay scheme. Job Specifics: Contract: Permanent Hours: 12 Hours Per Week We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Apr 28, 2024
Full time
Fancy joining the UK's number one Wine Specialist? Majestic Wine Gloucester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! The Role As a Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who: Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings. Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range. Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling. Take accountability and pride for the physical appearance and maintenance of your store both internally & externally Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training. Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate. As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team. Knowledge & Skills Required Excellent time-management, delegation and problem-solving skills Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer Self-motivated, able to thrive when working alone and as part of a team A can-do attitude with a passion for seeing problems through to solutions Adaptable and resilient to meet the ever-changing demands of our business Excellent communication and time management skills Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Competitive Salary Up to 20% staff discount Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Uniform provided Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line. Company sick pay scheme. Job Specifics: Contract: Permanent Hours: 12 Hours Per Week We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
My client are a leading supplier and brand developer, providing high-quality non-food FMCG products for over 50 years. They are currently looking for a Sales Administrator. This is the perfect opportunity to become part of a friendly, dynamic, creative & forward-thinking team based in Oldham. The Role Day to day admin tasks for key & National accounts Monitor dispatch & delivery Work closely with key & National account managers Input sales data Attend trade shows Check updates on dispatch & delivery Monitor personal KPI's The Candidate Previous experience working with Sales Administration Experience dealing with retail customers Experience in non-food FMCG would be prefferable but is not essential In return? Monday- Friday 8.30am- 5pm with potential for a Friday early finish, flexible hours are also available within core functioning days and times. This role is fully office based. Competitive base salary + company wide bonus + benefits Before applying, please make sure you can commit to a full-time commute to Oldham. If this position is of interest please send your CV to Kelly at Diver Phillips Associates
Apr 28, 2024
Full time
My client are a leading supplier and brand developer, providing high-quality non-food FMCG products for over 50 years. They are currently looking for a Sales Administrator. This is the perfect opportunity to become part of a friendly, dynamic, creative & forward-thinking team based in Oldham. The Role Day to day admin tasks for key & National accounts Monitor dispatch & delivery Work closely with key & National account managers Input sales data Attend trade shows Check updates on dispatch & delivery Monitor personal KPI's The Candidate Previous experience working with Sales Administration Experience dealing with retail customers Experience in non-food FMCG would be prefferable but is not essential In return? Monday- Friday 8.30am- 5pm with potential for a Friday early finish, flexible hours are also available within core functioning days and times. This role is fully office based. Competitive base salary + company wide bonus + benefits Before applying, please make sure you can commit to a full-time commute to Oldham. If this position is of interest please send your CV to Kelly at Diver Phillips Associates
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for a IT PMO Analyst based in Edinburgh (Hybrid - 2 days per week in the office) for an initial contract length of 9 Months. Tesco Bank prides itself on their range of simple and convenient retail banking and insurance products designed specifically to meet the needs of Tesco customers. They believe that every little help makes a big difference, and by putting the customer first and rewarding their loyalty, they are offering something they believe every bank should. Job description - the role Key responsibilities: Assist project managers with administrative tasks and maintain project documentation and records. Monitor resource demand and allocation, collaborating with recruitment processes. Support portfolio, programme, and project planning, and facilitate stage gating and design reviews. Control project scope and manage changes, ensuring alignment with objectives. Implement quality management plans, maintaining risk and issue logs. Implement consistent standards across projects, and track programme deliverables' status. Candidate Profile: Key accountabilities, skills & experience Skills and Qualifications: Strong background in IT PMO analysis within a multinational company. Proficient in cost monitoring and effective data presentation. Ability to work with a large group of stakeholders. Experience in managing large matrixed programmes. Familiarity with change and transformation initiatives. Demonstrable capability in core PMO governance tasks. Experience in delivering projects using Agile techniques. About the client Why Tesco Bank? At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
Apr 28, 2024
Full time
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for a IT PMO Analyst based in Edinburgh (Hybrid - 2 days per week in the office) for an initial contract length of 9 Months. Tesco Bank prides itself on their range of simple and convenient retail banking and insurance products designed specifically to meet the needs of Tesco customers. They believe that every little help makes a big difference, and by putting the customer first and rewarding their loyalty, they are offering something they believe every bank should. Job description - the role Key responsibilities: Assist project managers with administrative tasks and maintain project documentation and records. Monitor resource demand and allocation, collaborating with recruitment processes. Support portfolio, programme, and project planning, and facilitate stage gating and design reviews. Control project scope and manage changes, ensuring alignment with objectives. Implement quality management plans, maintaining risk and issue logs. Implement consistent standards across projects, and track programme deliverables' status. Candidate Profile: Key accountabilities, skills & experience Skills and Qualifications: Strong background in IT PMO analysis within a multinational company. Proficient in cost monitoring and effective data presentation. Ability to work with a large group of stakeholders. Experience in managing large matrixed programmes. Familiarity with change and transformation initiatives. Demonstrable capability in core PMO governance tasks. Experience in delivering projects using Agile techniques. About the client Why Tesco Bank? At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It's important to us that we make sure you're supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together. Next steps If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Our client will only accept workers operating via an Umbrella or PAYE engagement model. Please note that for the duration of this assignment you will be working as an external resource engaged by AMS.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description We are currently seeking an experienced and dynamic Business Development Manager to join our team. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining customer relationships, and driving the growth of the company. Responsibilities: Develop and nurture relationships with customers. Act as the main point of contact between these customers and SGS. Carry out quarterly, half yearly, annual reviews with each customer. Understand and document each customers business needs and goals. Document, and implement an account development plan for each customer. To include account retention, and growth strategies, unique and tailored to each customer. Identify opportunities to upsell or cross-sell services. Aligning SGS offers with customers objectives. To ensure SGS is considered by customers to be a critical supplier and partner. Qualifications Essential Sales qualification, or time served to demonstrate experience Full clean driving licence for use in the UK Significant experience in a highly technical B2B environment. Experience working in an environment aligned to the technical aspects of this role. Experience working successfully within a performance measured CRM based sales environment. In depth understanding of the market or a similar transferrable market sector. Strong sales focus with a drive to succeed identifying and securing new business. Able to report objectively and regularly on opportunities and individual performance via CRM. Knowledge of IT systems, particularly MS Office applications and CRM Systems. Desirable Understanding of market drivers in the Testing, Inspection and Certification (TIC) sector. Experience with budgeting and sales forecasting Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline Project Management qualification such as Prince2, Six Sigma, CAPM, PMP Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. JBRP1_UKTJ
Apr 28, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for: Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description We are currently seeking an experienced and dynamic Business Development Manager to join our team. The successful candidate will be responsible for identifying and pursuing new business opportunities, building and maintaining customer relationships, and driving the growth of the company. Responsibilities: Develop and nurture relationships with customers. Act as the main point of contact between these customers and SGS. Carry out quarterly, half yearly, annual reviews with each customer. Understand and document each customers business needs and goals. Document, and implement an account development plan for each customer. To include account retention, and growth strategies, unique and tailored to each customer. Identify opportunities to upsell or cross-sell services. Aligning SGS offers with customers objectives. To ensure SGS is considered by customers to be a critical supplier and partner. Qualifications Essential Sales qualification, or time served to demonstrate experience Full clean driving licence for use in the UK Significant experience in a highly technical B2B environment. Experience working in an environment aligned to the technical aspects of this role. Experience working successfully within a performance measured CRM based sales environment. In depth understanding of the market or a similar transferrable market sector. Strong sales focus with a drive to succeed identifying and securing new business. Able to report objectively and regularly on opportunities and individual performance via CRM. Knowledge of IT systems, particularly MS Office applications and CRM Systems. Desirable Understanding of market drivers in the Testing, Inspection and Certification (TIC) sector. Experience with budgeting and sales forecasting Educated to degree level (or equivalent) in a relevant scientific, technical, engineering discipline Project Management qualification such as Prince2, Six Sigma, CAPM, PMP Customer Service qualification such as NVQ, Practitioner, Institute of Customer Service Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days. JBRP1_UKTJ
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231969 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. As Senior Product Manager in Supply Chain, you'll focus on understanding, anticipating and exceeding customer product needs, creating opportunities to add broad appeal to customers and championing their long-term vision to support our business strategy. Always considering the market context, you'll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. This enables us to put the right tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens. By engineering innovative, smart technology, we put the tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. More about the role You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs) You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues More about you Knowledge and understanding of a Supply Chain and Retail business and the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus An awareness of how on data is used across our business Comfortable with dealing with ambiguity in order to cut through issues and solve complex problems Understanding of Key Performance Metric Indicators (KPI metrics) and how they are used to support business processes Ability to address priority challenges and decisions in a calm, pragmatic and professional manner Ability to navigate across multiple domains to help secure requirements, stakeholder relationships, and key technical solutions. Experience with working with both onshore and offshore teams As well as lots of on-the-job training and endless opportunities, you'll get: Colleague discount across our multi-brands - Sainsbury's, Argos, Tu and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Apr 28, 2024
Full time
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231969 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. As Senior Product Manager in Supply Chain, you'll focus on understanding, anticipating and exceeding customer product needs, creating opportunities to add broad appeal to customers and championing their long-term vision to support our business strategy. Always considering the market context, you'll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. This enables us to put the right tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens. By engineering innovative, smart technology, we put the tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. More about the role You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs) You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues More about you Knowledge and understanding of a Supply Chain and Retail business and the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus An awareness of how on data is used across our business Comfortable with dealing with ambiguity in order to cut through issues and solve complex problems Understanding of Key Performance Metric Indicators (KPI metrics) and how they are used to support business processes Ability to address priority challenges and decisions in a calm, pragmatic and professional manner Ability to navigate across multiple domains to help secure requirements, stakeholder relationships, and key technical solutions. Experience with working with both onshore and offshore teams As well as lots of on-the-job training and endless opportunities, you'll get: Colleague discount across our multi-brands - Sainsbury's, Argos, Tu and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
About the role As a Senior Consultant you'll play a critical role in the delivery of management consulting engagements (Payroll & WFM) across our three segments - strategic & enterprise, mid-market, and public sector. You'll work across our portfolio of customers, supporting the growth of the Management Consulting division as a whole. This is a highly external facing role, and although you won't have a team of direct reports you will be part of a virtual team on an engagement-by-engagement basis, delivering the outcomes committed to the customer. The types of projects you'll deliver could include: Strategy development workshops (e.g. payroll strategy and technology strategy). Reviewing the internal operations of the client's payroll service, making recommendations for improvements and being part of the team to implement these (e.g. operating model redesign and process redesign). Organisation readiness during an implementation (e.g. change management). BAU improvements (e.g. business case development for new modules and internal efficiencies). You'll be extremely credible with customers, have a strong delivery track record, and able to play a key role in energising and motivating a team who has come together for the specific engagement. You'll be comfortable managing customer dissatisfaction swiftly and effectively without creating unnecessary commercial exposure for Zellis, working collaboratively with teams across the business.You'll also bring gravitas and a pragmatic and transformational approach to engaging internal stakeholders, acting as the voice of the customer with a 'can do' attitude to ensure we exceed customer expectations and become their trusted partner. In this role your key responsibilities include: Supporting market-facing involvement with clients; specifically, to participate in selling and closing engagement bids and initiatives in services. Supporting the identification and pulling together of the right project team with the right mix of skills for each engagement, and project managing simple projects without the need for a project manager. Owning specific elements of the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction, customer benefits and quality KPI achievement, and delivering in line with target margins. Leading on post-project reviews and implementing lessons learnt in other engagements, as well as sharing these learnings with others. Readily embracing new product features and taking the opportunity this presents to deliver consulting services to customers. Skills & experience Exceptional communication and interpersonal skills, with the ability to develop robust and enduring relationships with stakeholders and colleagues. Outstanding interview, investigation, assessment, and presentation skills. Strong delivery track record for Payroll & WFM consulting engagements. Capable of conveying complex concepts in simple terms and of tailoring your presentation delivery style to suit the audience. An action oriented and collaborative team player by nature. Strong customer focus with a continuous improvement mindset. Sets extremely high standards for self and team, comfortable working as a strategist as well as a strong operator. Works effectively at all levels with the gravitas, charisma and knowledge to be credible both internally and with external customers. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Apr 28, 2024
Full time
About the role As a Senior Consultant you'll play a critical role in the delivery of management consulting engagements (Payroll & WFM) across our three segments - strategic & enterprise, mid-market, and public sector. You'll work across our portfolio of customers, supporting the growth of the Management Consulting division as a whole. This is a highly external facing role, and although you won't have a team of direct reports you will be part of a virtual team on an engagement-by-engagement basis, delivering the outcomes committed to the customer. The types of projects you'll deliver could include: Strategy development workshops (e.g. payroll strategy and technology strategy). Reviewing the internal operations of the client's payroll service, making recommendations for improvements and being part of the team to implement these (e.g. operating model redesign and process redesign). Organisation readiness during an implementation (e.g. change management). BAU improvements (e.g. business case development for new modules and internal efficiencies). You'll be extremely credible with customers, have a strong delivery track record, and able to play a key role in energising and motivating a team who has come together for the specific engagement. You'll be comfortable managing customer dissatisfaction swiftly and effectively without creating unnecessary commercial exposure for Zellis, working collaboratively with teams across the business.You'll also bring gravitas and a pragmatic and transformational approach to engaging internal stakeholders, acting as the voice of the customer with a 'can do' attitude to ensure we exceed customer expectations and become their trusted partner. In this role your key responsibilities include: Supporting market-facing involvement with clients; specifically, to participate in selling and closing engagement bids and initiatives in services. Supporting the identification and pulling together of the right project team with the right mix of skills for each engagement, and project managing simple projects without the need for a project manager. Owning specific elements of the delivery of each project in line with expected outcomes, bringing accountability for customer satisfaction, customer benefits and quality KPI achievement, and delivering in line with target margins. Leading on post-project reviews and implementing lessons learnt in other engagements, as well as sharing these learnings with others. Readily embracing new product features and taking the opportunity this presents to deliver consulting services to customers. Skills & experience Exceptional communication and interpersonal skills, with the ability to develop robust and enduring relationships with stakeholders and colleagues. Outstanding interview, investigation, assessment, and presentation skills. Strong delivery track record for Payroll & WFM consulting engagements. Capable of conveying complex concepts in simple terms and of tailoring your presentation delivery style to suit the audience. An action oriented and collaborative team player by nature. Strong customer focus with a continuous improvement mindset. Sets extremely high standards for self and team, comfortable working as a strategist as well as a strong operator. Works effectively at all levels with the gravitas, charisma and knowledge to be credible both internally and with external customers. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary, plus cash car allowance. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Senior National Account Manager (Grocery) Premium Gin Brand Nationwide Up to £50k My client is an established and highly recommended Premium Spirit brand taking over the industry. This company was founded by a well-known personality and boasts a fantastic range of products, a truly incredible liquid and an exciting sustainability message. The presence of this product covers On and Off trade, with emphasis on the luxury market. They are seeking a Senior National Account Manager to join the team and head up the Grocery and Retail arm of the business. The Senior National Account Manager will be directly responsible for managing relationships, promoting the brand and ensuring growth of the OFF trade business. The ideal Senior National Account Manager will come from a background in Grocery and Retail, be ambitious, driven and keen on progression! Senior National Account Manager Key Responsibilities: Responsible for selling, promoting and delivering the company s product portfolio and delivering its revenue targets Managing relationship with Sainsburys, Waitrose and Premium Retail (Harvey Nichols, Harrods, Selfridges) Develop and implement strategies to deliver on growth of the business Acting as a Brand Ambassador to and for clients and consumers Planning, organising and facilitating client meetings Driving sales and revenue The Ideal Senior National Account Manager candidate: Proven track record in Account Management across the Grocery and Retail sector. Be a self-starter who is driven to succeed, target and financially driven A customer-oriented approach to account management which aims to exceed expectations. A strong and assertive style to self-management and motivation. Able to negotiate, delivery training and competently explain a alcoholic product range If you are interested in having a chat about this role, please forward updated CV s to Mark at COREcruitment / (url removed) COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website (url removed) or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram
Apr 28, 2024
Full time
Senior National Account Manager (Grocery) Premium Gin Brand Nationwide Up to £50k My client is an established and highly recommended Premium Spirit brand taking over the industry. This company was founded by a well-known personality and boasts a fantastic range of products, a truly incredible liquid and an exciting sustainability message. The presence of this product covers On and Off trade, with emphasis on the luxury market. They are seeking a Senior National Account Manager to join the team and head up the Grocery and Retail arm of the business. The Senior National Account Manager will be directly responsible for managing relationships, promoting the brand and ensuring growth of the OFF trade business. The ideal Senior National Account Manager will come from a background in Grocery and Retail, be ambitious, driven and keen on progression! Senior National Account Manager Key Responsibilities: Responsible for selling, promoting and delivering the company s product portfolio and delivering its revenue targets Managing relationship with Sainsburys, Waitrose and Premium Retail (Harvey Nichols, Harrods, Selfridges) Develop and implement strategies to deliver on growth of the business Acting as a Brand Ambassador to and for clients and consumers Planning, organising and facilitating client meetings Driving sales and revenue The Ideal Senior National Account Manager candidate: Proven track record in Account Management across the Grocery and Retail sector. Be a self-starter who is driven to succeed, target and financially driven A customer-oriented approach to account management which aims to exceed expectations. A strong and assertive style to self-management and motivation. Able to negotiate, delivery training and competently explain a alcoholic product range If you are interested in having a chat about this role, please forward updated CV s to Mark at COREcruitment / (url removed) COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website (url removed) or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Marketing Closing date 2024/04/:00:00 Duration 12 months Job ID 231930 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you'd think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us. Division / Dept Food Commercial / Marketing Location Holborn store support centre - on site at least 2 days per week. Reporting to Director of Insight In a nutshell Commercially connected, helping Food trading teams and other parts of the business to understand their performance, how their market and categories are evolving, and the experience they give our customers is vital to the success of the business. In the Insights team, we do this through our team of business partners who work directly with the category and innovation teams and other business units to create, collate and compile complex and varied sources of data and research in order to bring customer first insight and consultancy to drive key business decisions. This role manages and leads a team of insight business partners for the Food business and owns the relationships with key senior stakeholders (DD level and above). The Head of Insight is accountable for ensuring that the customer is at the heart of our decision making and the business has access to the insights it needs. What you need to do This role will lead a team of business partners, who combine our existing tools and sources of data with additional quantitative and qualitative primary research to bring a customer perspective and consultation to key business decisions. This role will lead and coach our Insight colleagues to help shape impactful outputs, influence stakeholders and drive capability development. Specifically, the Head of Insight - Food Trading is a critical business partner with a focus on: Understanding the key strategic priorities for the relevant business divisions - Fresh, Bakery, Food to Go, Food To Eat in, Food Ordering, Grocery, Own Brand and Future Brands. Strong business partnering, built on relationship building and functional credibility across the relevant teams and levels within the business. Identifying opportunities on the commercial agendas that matter and ensuring that our stakeholders get the Insight support they need - on both large and small questions - and ensuring that their challenges and decisions are understood across the wider Insight team as needed. Understanding the overall market for the GM business, identifying opportunities and amplifying our insights- building a view of our markets and customers by bringing together various data sources. Leveraging the power of our broader insight team (data and perspectives) to unlock competitive advantage. Combining customer & financial analytics, quantitative & qualitative research to bring a customer perspective to these priorities. Building the use of customer insight across the teams within the department / division by training and embedding self-service tools (e.g. Sainsburys/Argos Insight Platform) into the relevant teams. Unpicking category performance in the context of the market and competitive environment working closely with the category teams to lead discussion with senior stakeholders and to input into their strategy and prioritisation. Ensuring that we are commercially connected so that we can be anticipatory and proactive in our outlook. Embedding the voice of our customers and engaging the Food business to connect, understand our customer's deeply and contextualise insights back into our planning processes. Owning the relationships with key external data partners and agencies in order to unlock ROI and strategic partnerships. What you need to know This role is key in shaping the understanding of our customers & performance within the Food Business, so you need to:- Influence at a senior level across the business with proven experience in building and nurturing strong relationships. Think strategically, working in a hypothesis-led way to break down complex problems and land the answer with the business. Be able to balance working in the day to day with looking ahead and anticipating the next big question to drive performance. Understand, challenge and analyse, whilst stepping back to bring clarity to decision making. Be source agnostic and show a solid understanding of how to bring together varied sources of first and third party data, working closely with a variety of agencies and contextualise back within a commercial context. Have high level of commercial acumen. Demonstrate strong storytelling skills and be able to engage and inspire around the customer in order to drive impact and influence with insight. Lead and coach your team to do this and to raise the bar on the quality and impact or our insight. Specifically, for this role, you need to build a strong network across the Food Business and the wider insight team and lead the team to prioritise regularly & ruthlessly when presented with more "asks" than you can support. An understanding of a varied source of analytics and research techniques and sources is also preferred but not a necessity. There are many ways to have acquired these skills and this knowledge, so there are no specific qualifications or similar proof points required. However, relevant and demonstrable experience is of course essential, so it is likely that successful candidates will have already done roles involving data or research, as well as have experience of leading diverse teams and building relationships with senior stakeholders. What you need to show Collaborative team leadership of a diverse internal and agency teams. Strong stakeholder management and influencing skills. Clarity of thought, strategic thinking & a methodical approach to problem solving. An analytical mindset, challenging us to look at the business & market in new ways. Agency management: performance, risk, relationship. Team leadership, coaching and ability to deliver through others. Passionate, proactive and curious about customers and look for inspiration externally. Ability to contribute broad perspectives that drive challenge and debate. An open approach to change, ambiguity and experimentation- creating it and helping others to adapt. What decisions I can make You own the suite of tools and agencies that help us gain an in depth understanding of our performance, our customers and the market we operate in. You help set and frame the customer narrative that helps guide strategic and tactical decisions across the business. You also own how we provide the right level of bespoke vs. self-service support to the Food Commercial departments / divisions. Resources available to me Team of C5 insight managers, and C4 Insight Execs Support from embedded colleagues from Nielsen, Kantar & the business's analytical teams Budget to cover regular agency deliverables, data sources, and ad hoc research Connection with the broader insight team and outputs - business performance, customer closeness, CSAT and brand tracking We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares). Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role . click apply for full job details
Apr 28, 2024
Full time
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Marketing Closing date 2024/04/:00:00 Duration 12 months Job ID 231930 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you'd think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us. Division / Dept Food Commercial / Marketing Location Holborn store support centre - on site at least 2 days per week. Reporting to Director of Insight In a nutshell Commercially connected, helping Food trading teams and other parts of the business to understand their performance, how their market and categories are evolving, and the experience they give our customers is vital to the success of the business. In the Insights team, we do this through our team of business partners who work directly with the category and innovation teams and other business units to create, collate and compile complex and varied sources of data and research in order to bring customer first insight and consultancy to drive key business decisions. This role manages and leads a team of insight business partners for the Food business and owns the relationships with key senior stakeholders (DD level and above). The Head of Insight is accountable for ensuring that the customer is at the heart of our decision making and the business has access to the insights it needs. What you need to do This role will lead a team of business partners, who combine our existing tools and sources of data with additional quantitative and qualitative primary research to bring a customer perspective and consultation to key business decisions. This role will lead and coach our Insight colleagues to help shape impactful outputs, influence stakeholders and drive capability development. Specifically, the Head of Insight - Food Trading is a critical business partner with a focus on: Understanding the key strategic priorities for the relevant business divisions - Fresh, Bakery, Food to Go, Food To Eat in, Food Ordering, Grocery, Own Brand and Future Brands. Strong business partnering, built on relationship building and functional credibility across the relevant teams and levels within the business. Identifying opportunities on the commercial agendas that matter and ensuring that our stakeholders get the Insight support they need - on both large and small questions - and ensuring that their challenges and decisions are understood across the wider Insight team as needed. Understanding the overall market for the GM business, identifying opportunities and amplifying our insights- building a view of our markets and customers by bringing together various data sources. Leveraging the power of our broader insight team (data and perspectives) to unlock competitive advantage. Combining customer & financial analytics, quantitative & qualitative research to bring a customer perspective to these priorities. Building the use of customer insight across the teams within the department / division by training and embedding self-service tools (e.g. Sainsburys/Argos Insight Platform) into the relevant teams. Unpicking category performance in the context of the market and competitive environment working closely with the category teams to lead discussion with senior stakeholders and to input into their strategy and prioritisation. Ensuring that we are commercially connected so that we can be anticipatory and proactive in our outlook. Embedding the voice of our customers and engaging the Food business to connect, understand our customer's deeply and contextualise insights back into our planning processes. Owning the relationships with key external data partners and agencies in order to unlock ROI and strategic partnerships. What you need to know This role is key in shaping the understanding of our customers & performance within the Food Business, so you need to:- Influence at a senior level across the business with proven experience in building and nurturing strong relationships. Think strategically, working in a hypothesis-led way to break down complex problems and land the answer with the business. Be able to balance working in the day to day with looking ahead and anticipating the next big question to drive performance. Understand, challenge and analyse, whilst stepping back to bring clarity to decision making. Be source agnostic and show a solid understanding of how to bring together varied sources of first and third party data, working closely with a variety of agencies and contextualise back within a commercial context. Have high level of commercial acumen. Demonstrate strong storytelling skills and be able to engage and inspire around the customer in order to drive impact and influence with insight. Lead and coach your team to do this and to raise the bar on the quality and impact or our insight. Specifically, for this role, you need to build a strong network across the Food Business and the wider insight team and lead the team to prioritise regularly & ruthlessly when presented with more "asks" than you can support. An understanding of a varied source of analytics and research techniques and sources is also preferred but not a necessity. There are many ways to have acquired these skills and this knowledge, so there are no specific qualifications or similar proof points required. However, relevant and demonstrable experience is of course essential, so it is likely that successful candidates will have already done roles involving data or research, as well as have experience of leading diverse teams and building relationships with senior stakeholders. What you need to show Collaborative team leadership of a diverse internal and agency teams. Strong stakeholder management and influencing skills. Clarity of thought, strategic thinking & a methodical approach to problem solving. An analytical mindset, challenging us to look at the business & market in new ways. Agency management: performance, risk, relationship. Team leadership, coaching and ability to deliver through others. Passionate, proactive and curious about customers and look for inspiration externally. Ability to contribute broad perspectives that drive challenge and debate. An open approach to change, ambiguity and experimentation- creating it and helping others to adapt. What decisions I can make You own the suite of tools and agencies that help us gain an in depth understanding of our performance, our customers and the market we operate in. You help set and frame the customer narrative that helps guide strategic and tactical decisions across the business. You also own how we provide the right level of bespoke vs. self-service support to the Food Commercial departments / divisions. Resources available to me Team of C5 insight managers, and C4 Insight Execs Support from embedded colleagues from Nielsen, Kantar & the business's analytical teams Budget to cover regular agency deliverables, data sources, and ad hoc research Connection with the broader insight team and outputs - business performance, customer closeness, CSAT and brand tracking We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares). Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role . click apply for full job details
International Tax Senior Manager page is loaded International Tax Senior Manager Apply remote type Onsite locations London - UK time type Full time posted on Posted Yesterday job requisition id JR07351 The role We are looking for an International Tax Senior Manager to oversee global tax matters including Transfer Pricing, M&A activity, business partnering and new projects such as BEPS 2.0. Reporting to the Head of Tax and working with the Group Tax Manager, the role will be suited for someone who is comfortable leading projects, an effective leader and someone who is able to interact with Management and various teams on a regular basis. To be successful, the candidate must have demonstrated tax technical knowledge and a practical approach, with experience advising and project managing multi-territory business initiatives and multi-party transactions. Responsibilities: In this role you will: Be involved in all tax planning, structuring and compliance related to acquisitions and integrating the business into our business model; Work with external advisers to complete due diligence reviews as part of M&A processes; Lead the business with any group rationalisations; Review corporate income tax provisions for multiple entities; Lead the businesses processes for CbC reporting and BEPS 2.0 modelling; Assist with managing indirect and withholding tax compliance. We are looking for someone who is a self-starter, effective leader, strong communicator, hardworking and able to interact with management and various teams on a daily/regular basis. This candidate must be focused, intelligent, dependable, and able to have manage multiple tasks at the same time. What you bring: Professional qualification in Tax or Accounting; A mixture of professional services and in-house tax experience preferred with the ability to work autonomously; Minimum of 7 years of relevant experience with at least 3 years of managerial experience; Strong international tax and transfer pricing experience and the ability to build tax models using Microsoft Excel; Successfully managed complex global projects and demonstrated experience with multiple tax jurisdictions; Experience in working on M&A transactions, due diligence, or IPO-readiness is preferred; Team player with ability to work with individuals across functions and culture, and from all levels within the organization. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Apr 28, 2024
Full time
International Tax Senior Manager page is loaded International Tax Senior Manager Apply remote type Onsite locations London - UK time type Full time posted on Posted Yesterday job requisition id JR07351 The role We are looking for an International Tax Senior Manager to oversee global tax matters including Transfer Pricing, M&A activity, business partnering and new projects such as BEPS 2.0. Reporting to the Head of Tax and working with the Group Tax Manager, the role will be suited for someone who is comfortable leading projects, an effective leader and someone who is able to interact with Management and various teams on a regular basis. To be successful, the candidate must have demonstrated tax technical knowledge and a practical approach, with experience advising and project managing multi-territory business initiatives and multi-party transactions. Responsibilities: In this role you will: Be involved in all tax planning, structuring and compliance related to acquisitions and integrating the business into our business model; Work with external advisers to complete due diligence reviews as part of M&A processes; Lead the business with any group rationalisations; Review corporate income tax provisions for multiple entities; Lead the businesses processes for CbC reporting and BEPS 2.0 modelling; Assist with managing indirect and withholding tax compliance. We are looking for someone who is a self-starter, effective leader, strong communicator, hardworking and able to interact with management and various teams on a daily/regular basis. This candidate must be focused, intelligent, dependable, and able to have manage multiple tasks at the same time. What you bring: Professional qualification in Tax or Accounting; A mixture of professional services and in-house tax experience preferred with the ability to work autonomously; Minimum of 7 years of relevant experience with at least 3 years of managerial experience; Strong international tax and transfer pricing experience and the ability to build tax models using Microsoft Excel; Successfully managed complex global projects and demonstrated experience with multiple tax jurisdictions; Experience in working on M&A transactions, due diligence, or IPO-readiness is preferred; Team player with ability to work with individuals across functions and culture, and from all levels within the organization. About Us Company Background Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
We have an exciting opportunity for a Fleet & Maintenance Compliance Manager to join us at our Rugby Hub. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. Why Join our Team? Driven by our four values of; Do the right thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. , our vision is to be the carrier of choice for every consumer in the UK. Evri work with over 80% of the UK's leading high street retailers including ASOS, Boohoo, John Lewis, MissGuided and Next. We deliver greatness together. We work together to keep hitting deadlines and breaking records across our 30+ strong network of depots and hubs. You'll join a great team at a great time for our business. Your purpose (in a nutshell) Reporting to the Head of Fleet, this role will provide advice and guidance for all legal compliance of the hub transport department. Through ensuring the company, fleet meet all legal requirements under the Road Traffic Act, EU regulations, Construction & use Regulations and Operators licence requirements. To provide, monitor and deliver all compliance administration to an exceptional standard to ensure Road Transport Compliance. To provide local Engineering and maintenance support to ensure roadworthiness and fleet availability to meet operational requirements. You will be accountable for: Managing an on-site fleet of up to 300 vehicles and a multi-site fleet of up to 3800 trailers during Peak Periods. Implementing and maintaining systems and procedures to ensure fleet and driver compliance. Retrieval of costs for repairs under the driver negligence terms as well as Third party ULR claims. Maintaining and overseeing fleet systems not limited to - Isotrak, YMS, and Trailermaster systems and administer training to the rest of the transport team. Attending on site Health and Safety Meetings representing the fleet department, raising and taking, and completing actions when required. Maintaining vehicle filing system accurately and to Operators Licence standards. Ensuring all vehicle defect notes are completed correctly and service documentation has been received from third party contractors. Auditing this per quarter as a minimum. Skills and Qualifications Full UK Driving license, including C+E National CPC Holder LGV Engineering experience and qualified Management experience within fleet and engineering department IRTE MSoE member Microsoft Office competent- Excel, Word, Outlook Super User experience of Transport Systems- Axscend, Tachomaster, Isotrak, TMS, 3rd Party Service systems desired We can offer you a competitive salary, bonus, up to 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance . On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we've got you covered. This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Evri, we don't just accept difference - we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer. JBRP1_UKTJ
Apr 28, 2024
Full time
We have an exciting opportunity for a Fleet & Maintenance Compliance Manager to join us at our Rugby Hub. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. Why Join our Team? Driven by our four values of; Do the right thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. , our vision is to be the carrier of choice for every consumer in the UK. Evri work with over 80% of the UK's leading high street retailers including ASOS, Boohoo, John Lewis, MissGuided and Next. We deliver greatness together. We work together to keep hitting deadlines and breaking records across our 30+ strong network of depots and hubs. You'll join a great team at a great time for our business. Your purpose (in a nutshell) Reporting to the Head of Fleet, this role will provide advice and guidance for all legal compliance of the hub transport department. Through ensuring the company, fleet meet all legal requirements under the Road Traffic Act, EU regulations, Construction & use Regulations and Operators licence requirements. To provide, monitor and deliver all compliance administration to an exceptional standard to ensure Road Transport Compliance. To provide local Engineering and maintenance support to ensure roadworthiness and fleet availability to meet operational requirements. You will be accountable for: Managing an on-site fleet of up to 300 vehicles and a multi-site fleet of up to 3800 trailers during Peak Periods. Implementing and maintaining systems and procedures to ensure fleet and driver compliance. Retrieval of costs for repairs under the driver negligence terms as well as Third party ULR claims. Maintaining and overseeing fleet systems not limited to - Isotrak, YMS, and Trailermaster systems and administer training to the rest of the transport team. Attending on site Health and Safety Meetings representing the fleet department, raising and taking, and completing actions when required. Maintaining vehicle filing system accurately and to Operators Licence standards. Ensuring all vehicle defect notes are completed correctly and service documentation has been received from third party contractors. Auditing this per quarter as a minimum. Skills and Qualifications Full UK Driving license, including C+E National CPC Holder LGV Engineering experience and qualified Management experience within fleet and engineering department IRTE MSoE member Microsoft Office competent- Excel, Word, Outlook Super User experience of Transport Systems- Axscend, Tachomaster, Isotrak, TMS, 3rd Party Service systems desired We can offer you a competitive salary, bonus, up to 26 days annual leave plus bank holidays, 3% contribution into your pension, life assurance . On top of this, we offer a great range of flexible benefits that aim to provide something for everyone, so whether you want shopping vouchers, insurance or healthcare we've got you covered. This role offers fantastic opportunities for you to climb the career ladder into managerial roles within both the function and wider business. At Evri, we don't just accept difference - we celebrate it, we support it, we thrive on it and are proud to be an equal opportunities employer. JBRP1_UKTJ
Henry Nicholas Associates Ltd
Fairford, Gloucestershire
If you're just starting out in your marketing career we have a opportunity that could be right for you. If you've got a passion for data and CRM and want to help clients get the most out of their campaigns, consider applying for this one. We've got an opportunity for an Account Manager or Senior Account Manager for a CRM specialist in the Gloucestershire area but with flexible / home working expected. The experience we need. The successful Account Manager / Client Services Manager will need to have some form of agency / consultancy experience ideally in an client facing role. A solid understanding of CRM and an interest in data is also required. You'll need to understand the principles of successful client relations and not be afraid of taking data campaign briefs and getting stuck into a fast paced agency life. The role. It's the perfect opportunity for a client focused Account Manager who gets a real buzz out of nurturing relationships and who has a basic understanding of data marketing. You will work on a range of global retail accounts that will mean no two days are the same. The company. A well known and successful data marketing consultancy, part of a global group who help organisations derive insight from their data through a multi-channel approach. They have a range of clients and are now going through a period of rapid growth. What you'll get in return. Excellent career prospects A competitive salary 25 days Holidays Pension Scheme after probationary period is complete. The opportunity to work with a huge brand on high profile retail data campaigns. You'll work with an awesome team, on one of the agencies' best global accounts. How to apply. If this sounds of interest, then please click the apply button right away! For more info on this or similar roles please give Dan a call. JBRP1_UKTJ
Apr 28, 2024
Full time
If you're just starting out in your marketing career we have a opportunity that could be right for you. If you've got a passion for data and CRM and want to help clients get the most out of their campaigns, consider applying for this one. We've got an opportunity for an Account Manager or Senior Account Manager for a CRM specialist in the Gloucestershire area but with flexible / home working expected. The experience we need. The successful Account Manager / Client Services Manager will need to have some form of agency / consultancy experience ideally in an client facing role. A solid understanding of CRM and an interest in data is also required. You'll need to understand the principles of successful client relations and not be afraid of taking data campaign briefs and getting stuck into a fast paced agency life. The role. It's the perfect opportunity for a client focused Account Manager who gets a real buzz out of nurturing relationships and who has a basic understanding of data marketing. You will work on a range of global retail accounts that will mean no two days are the same. The company. A well known and successful data marketing consultancy, part of a global group who help organisations derive insight from their data through a multi-channel approach. They have a range of clients and are now going through a period of rapid growth. What you'll get in return. Excellent career prospects A competitive salary 25 days Holidays Pension Scheme after probationary period is complete. The opportunity to work with a huge brand on high profile retail data campaigns. You'll work with an awesome team, on one of the agencies' best global accounts. How to apply. If this sounds of interest, then please click the apply button right away! For more info on this or similar roles please give Dan a call. JBRP1_UKTJ
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
JOB TITLE: SALES MANAGER REPORTS TO: STORE MANAGER PURPOSE: To ensure optimum sales and profitability at department level, through the achievement of agreed objectives and maintenance of Standards as established by company policy and legal requirements. To ensure that the service received by our customer is excellent at all times. KEY TASKS Sales and Gross Profit To optimise profitable sales. To be aware of current trends on both sales and margin against both previous year and budget. Visual Merchandising To know and understand the implications of the Sale of Goods Act, Trade Descriptions Act, Price Marketing (Bargain Offer Claims), Order and the Code of Practice for Traders on Price Indications and company policy with regard to these. Also, in conjunction with the HR Department ensure that staff are trained accordingly, and to be responsible for compliance with these and specific legislation appropriate to merchandise in their department. To be aware of mark ups and ark downs and margin for departments as a whole and individual ranges of merchandise, adjusting layout and promotional activity in conjunction with the Store Management and Buyers to obtain the optimum sales mix. To action single item mark-downs within the agreed percentage figure. To keep the Buyer informed of the stock position of all basic merchandise and to record locally where the Buyer has authorised this. To ensure that basic stock counting is organised, planned and carried out and that grids, stock cards and other stock documentation are maintained effectively. To ensure that all staff have a full knowledge of products and are familiar with related merchandise in other departments. To optimise the profitable utilisation of space by display and layout of merchandise within the allocated area. To implement promotional and merchandising policies. To discuss regularly with the Buyers both on the store visits and by telephone, all aspects of the performance of the department with special reference to basic stock ranging, supplier problems, quality control, competitive action and all other merchandise related issues. To monitor the performance of all merchandise within the department, paying particular attention to those that are fast and slow moving and take the corrective action in conjunction with the Buyers and Store Management. To maintain a swap/want book with information on customer requirements that we were not able to meet and ensure that these are communicated to the Buyers and Store Management. To be aware of local competition, their prices and key merchandise, what they are selling and what they are advertising or promoting and recommend action to be taken. To ensure a comprehensive knowledge of all aspects of your department at any time. To be aware of sales targets set and the performance of your department in comparison. To ensure awareness in the department of what merchandise has been advertised, used for internal display in other departments or in the windows at all times. To ensure that the department/window reflects advertising/promotional activity. To ensure drive line merchandise is keenly promoted and residues cleared regularly. To be responsible for the preparation of the department and point of sale ticketing. To ensure that all merchandise is correctly ticketed and that the ticket contains at least the department number, the month number and the selling price and that the individual selling price conforms to the Company price point policy. To understand the relevance of month numbers on merchandise ticketing. Staff To be involved with the selection process of new staff. To motivate all members of staff under your control and to delegate duties according to the requirements of the department. To utilise staff within the department, staff establishment and budget, controlling meal breaks, days off and holidays, ensuring that there is adequate cover on the department at all times and advise the Store Manager/Assistant Store Manager of any forthcoming difficulties in providing adequate cover. To increase and maintain the standard of efficiency and productivity by training and developing members of staff to their optimum capability in conjunction with the Training Manager. To identify the training needs of the department and to plan and deliver Training and Communications sessions in conjunction with the Training Manager. To appraise staff on an annual basis in conjunction with the HR department. To discipline staff on day-to-day matters, bringing to the attention of the Store Manager any recurring or serious problems, lateness, absenteeism, continued sickness etc. To ensure staff comply with the dress code and look smart and professional at all times. To ensure that the staff have a full understanding of the Company s customer Care policy and that it is adhered to at all times. To ensure staff are fully aware of administration and security procedures and practices. Top ensure that staff are fully conversant with the Health and Safety regulations. To be aware of your salary costs compared with your turnover and to work within the agreed boundaries in conjunction with the Store Manager. To ensure that your staff allocation is such that we have maximum staff at the busiest times of the day. Procedures and Administration To be responsible for cashing up procedures on your departments and to liaise with Store Management regarding discrepancies. To action regular spot-checks on such procedures. To know, understand and control point of sale and customer payment systems, relevant reports generated and their uses. Where other systems are appropriate a full understanding is required and also to ensure that your staff understand. To be familiar with credit promotions that may be current from time to time and the credit criteria e.g. minimum transaction values, deposit required, period of payment etc. To ensure that the counts requested by the Directors/Buyers are completed accurately by the required deadlines. To know and understand all relevant paperwork and to ensure that all paperwork procedures are followed. To ensure that the Sales Administration Analysis File is kept up to date to meet the deadlines set. To ensure that all goods in are recorded accurately in the Goods In book and that it is kept up to date to meet the deadlines set. To ensure that all deliveries are checked in accurately. To mark all stock in conjunction with Pre-Retail (where applicable). To be responsible for security in the department and related stockrooms, thereby minimising stock and still shortages, in conjunction with the Store Management. To assist in minimising store expenses by careful use of services i.e. electricity, gas, telephone, stationery, despatch, bags, wrapping etc. To carry out stocktaking in the department on the agreed dates. This includes planning, preparation, organisation of staff and the completion of all relevant bookwork. The job holder is expected to be fully conversant with all administrative and physical procedures and operations needed to ensure a satisfactory stocktake. General To deal promptly with customer complaints within the store policy. To maintain a high standard of housekeeping and appearance within the department. To be fully conversant with the Company Rules and Regulations, Employee Handbook, Health and Safety at Work and the Fire and Emergency Procedures. Any other tasks as deemed necessary from time to time. PRINCIPAL ACCOUNTABILITIES All aspects of customer satisfaction: Number of complaints, Number of compliments, Presentation of personnel and merchandise and Standards and disciplines within the department. Achievement of budgeted sales and optimum margins. Stocktaking results. A well presented and promotional department reflecting current advertising and promotional activity and the stores trading image. An up to date knowledge of slow and fast moving stocks. A well motivated, trained and efficient team. Maximum staff coverage, working within the agreed staff budgets. Accurate, up to date, department administration. A working knowledge of all relevant store administration and systems. Maintaining stocks at agreed levels. Compliance with good Health and Safety at Work practices. Good communication with relevant service areas.
Apr 28, 2024
Full time
JOB TITLE: SALES MANAGER REPORTS TO: STORE MANAGER PURPOSE: To ensure optimum sales and profitability at department level, through the achievement of agreed objectives and maintenance of Standards as established by company policy and legal requirements. To ensure that the service received by our customer is excellent at all times. KEY TASKS Sales and Gross Profit To optimise profitable sales. To be aware of current trends on both sales and margin against both previous year and budget. Visual Merchandising To know and understand the implications of the Sale of Goods Act, Trade Descriptions Act, Price Marketing (Bargain Offer Claims), Order and the Code of Practice for Traders on Price Indications and company policy with regard to these. Also, in conjunction with the HR Department ensure that staff are trained accordingly, and to be responsible for compliance with these and specific legislation appropriate to merchandise in their department. To be aware of mark ups and ark downs and margin for departments as a whole and individual ranges of merchandise, adjusting layout and promotional activity in conjunction with the Store Management and Buyers to obtain the optimum sales mix. To action single item mark-downs within the agreed percentage figure. To keep the Buyer informed of the stock position of all basic merchandise and to record locally where the Buyer has authorised this. To ensure that basic stock counting is organised, planned and carried out and that grids, stock cards and other stock documentation are maintained effectively. To ensure that all staff have a full knowledge of products and are familiar with related merchandise in other departments. To optimise the profitable utilisation of space by display and layout of merchandise within the allocated area. To implement promotional and merchandising policies. To discuss regularly with the Buyers both on the store visits and by telephone, all aspects of the performance of the department with special reference to basic stock ranging, supplier problems, quality control, competitive action and all other merchandise related issues. To monitor the performance of all merchandise within the department, paying particular attention to those that are fast and slow moving and take the corrective action in conjunction with the Buyers and Store Management. To maintain a swap/want book with information on customer requirements that we were not able to meet and ensure that these are communicated to the Buyers and Store Management. To be aware of local competition, their prices and key merchandise, what they are selling and what they are advertising or promoting and recommend action to be taken. To ensure a comprehensive knowledge of all aspects of your department at any time. To be aware of sales targets set and the performance of your department in comparison. To ensure awareness in the department of what merchandise has been advertised, used for internal display in other departments or in the windows at all times. To ensure that the department/window reflects advertising/promotional activity. To ensure drive line merchandise is keenly promoted and residues cleared regularly. To be responsible for the preparation of the department and point of sale ticketing. To ensure that all merchandise is correctly ticketed and that the ticket contains at least the department number, the month number and the selling price and that the individual selling price conforms to the Company price point policy. To understand the relevance of month numbers on merchandise ticketing. Staff To be involved with the selection process of new staff. To motivate all members of staff under your control and to delegate duties according to the requirements of the department. To utilise staff within the department, staff establishment and budget, controlling meal breaks, days off and holidays, ensuring that there is adequate cover on the department at all times and advise the Store Manager/Assistant Store Manager of any forthcoming difficulties in providing adequate cover. To increase and maintain the standard of efficiency and productivity by training and developing members of staff to their optimum capability in conjunction with the Training Manager. To identify the training needs of the department and to plan and deliver Training and Communications sessions in conjunction with the Training Manager. To appraise staff on an annual basis in conjunction with the HR department. To discipline staff on day-to-day matters, bringing to the attention of the Store Manager any recurring or serious problems, lateness, absenteeism, continued sickness etc. To ensure staff comply with the dress code and look smart and professional at all times. To ensure that the staff have a full understanding of the Company s customer Care policy and that it is adhered to at all times. To ensure staff are fully aware of administration and security procedures and practices. Top ensure that staff are fully conversant with the Health and Safety regulations. To be aware of your salary costs compared with your turnover and to work within the agreed boundaries in conjunction with the Store Manager. To ensure that your staff allocation is such that we have maximum staff at the busiest times of the day. Procedures and Administration To be responsible for cashing up procedures on your departments and to liaise with Store Management regarding discrepancies. To action regular spot-checks on such procedures. To know, understand and control point of sale and customer payment systems, relevant reports generated and their uses. Where other systems are appropriate a full understanding is required and also to ensure that your staff understand. To be familiar with credit promotions that may be current from time to time and the credit criteria e.g. minimum transaction values, deposit required, period of payment etc. To ensure that the counts requested by the Directors/Buyers are completed accurately by the required deadlines. To know and understand all relevant paperwork and to ensure that all paperwork procedures are followed. To ensure that the Sales Administration Analysis File is kept up to date to meet the deadlines set. To ensure that all goods in are recorded accurately in the Goods In book and that it is kept up to date to meet the deadlines set. To ensure that all deliveries are checked in accurately. To mark all stock in conjunction with Pre-Retail (where applicable). To be responsible for security in the department and related stockrooms, thereby minimising stock and still shortages, in conjunction with the Store Management. To assist in minimising store expenses by careful use of services i.e. electricity, gas, telephone, stationery, despatch, bags, wrapping etc. To carry out stocktaking in the department on the agreed dates. This includes planning, preparation, organisation of staff and the completion of all relevant bookwork. The job holder is expected to be fully conversant with all administrative and physical procedures and operations needed to ensure a satisfactory stocktake. General To deal promptly with customer complaints within the store policy. To maintain a high standard of housekeeping and appearance within the department. To be fully conversant with the Company Rules and Regulations, Employee Handbook, Health and Safety at Work and the Fire and Emergency Procedures. Any other tasks as deemed necessary from time to time. PRINCIPAL ACCOUNTABILITIES All aspects of customer satisfaction: Number of complaints, Number of compliments, Presentation of personnel and merchandise and Standards and disciplines within the department. Achievement of budgeted sales and optimum margins. Stocktaking results. A well presented and promotional department reflecting current advertising and promotional activity and the stores trading image. An up to date knowledge of slow and fast moving stocks. A well motivated, trained and efficient team. Maximum staff coverage, working within the agreed staff budgets. Accurate, up to date, department administration. A working knowledge of all relevant store administration and systems. Maintaining stocks at agreed levels. Compliance with good Health and Safety at Work practices. Good communication with relevant service areas.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Assistant Branch Manager A Coventry based electrical wholesaler are looking for an Assistant Branch Manager to join the team. The Assistant Branch Manager will work 7.00am - 5.00pm or 7.30am - 5.30pm Mon - Fri. The Assistant Branch Manager will be a hard-working, enthusiastic and sales/management orientated individual who believes in providing customers with the highest level of service and wants to be part of a growing business. The Assistant Branch Manager's main duties are: Being responsible for leading and managing a team Negotiating prices with suppliers Overseeing the management of the warehouse Purchasing goods for stock Covering the duties of the Branch Manager when they are away from the office Management of a small amount of existing accounts may be expected but isn't a definite, this would be discussed in interview. The Assistant Branch Manager / Internal Sales Executive will have / be: Preferably some management experience in an electrical wholesalers but substantial experience in a sales position in the industry would be considered Great team player Excellent communication and good numeric skills Excellent work ethic The Assistant Branch Manager's salary will be 30k-40k basic plus commission and benefits. Proactive People is an employment agency and employment business
Apr 28, 2024
Full time
Assistant Branch Manager A Coventry based electrical wholesaler are looking for an Assistant Branch Manager to join the team. The Assistant Branch Manager will work 7.00am - 5.00pm or 7.30am - 5.30pm Mon - Fri. The Assistant Branch Manager will be a hard-working, enthusiastic and sales/management orientated individual who believes in providing customers with the highest level of service and wants to be part of a growing business. The Assistant Branch Manager's main duties are: Being responsible for leading and managing a team Negotiating prices with suppliers Overseeing the management of the warehouse Purchasing goods for stock Covering the duties of the Branch Manager when they are away from the office Management of a small amount of existing accounts may be expected but isn't a definite, this would be discussed in interview. The Assistant Branch Manager / Internal Sales Executive will have / be: Preferably some management experience in an electrical wholesalers but substantial experience in a sales position in the industry would be considered Great team player Excellent communication and good numeric skills Excellent work ethic The Assistant Branch Manager's salary will be 30k-40k basic plus commission and benefits. Proactive People is an employment agency and employment business
Your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. The Senior Programme Manager is responsible for ensuring compliance with objectives set bycompany management and contractual commitments made to the customer. Client Details Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales. Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. Description - Establishes the framework and conditions for the smooth execution of complex programmes- Passes on the programme objectives to the company's functional departments, within their delegated scope of responsibility- Is responsible for leading the integrated programme team- Manages all aspects of the programme(s), including performance, cost, quality and lead-time aspects. As a Senior there may be multiple programmes to manage concurrently.- Ensures that information shared with the customer is consistent and relevant- Operates as the SGB primary interface and point of contact with the customer recognising that customer could be external; Airline or Airframer or both, or Internal: Safran in the case of product line management.- May act as "account manager" in instances where large customers are involved and will work closely with BD teams to cultivate relationships and be first point of escalation (by customer). Profile Ability to develop the strategy for a programme utilising the organisation processes and reference systems. Proficiency in financial management and project management in complex contexts. Ability to listen to customers, provide support and ensure their satisfaction (strong sense of customer culture) Proficiency in the legal and contractual aspects of programme execution in a complex environment Ability to organize and plan projects, including complex collaborative projects with partners Ability to lead and coordinate a multidisciplinary and cross-functional team Ability to identify and analyse risks and support and coach a team to achieve the same Effective communication skills with the ability to present information to internal and external stakeholders at the highest level No candidate will meet every single desired qualification. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. Job Offer As a valued member of our team, these are just a few of the benefits you'll receive: 25 days holiday + UK Bank Holidays Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare Career Progressions opportunities such as company sponsorship and further training courses Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working Equality & Diversity initiatives with internal groups for workplace engagement and involvement STEM engagement with schools, colleges and universities and Charitable activities for all
Apr 28, 2024
Full time
Your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. The Senior Programme Manager is responsible for ensuring compliance with objectives set bycompany management and contractual commitments made to the customer. Client Details Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design. At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales. Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK. Description - Establishes the framework and conditions for the smooth execution of complex programmes- Passes on the programme objectives to the company's functional departments, within their delegated scope of responsibility- Is responsible for leading the integrated programme team- Manages all aspects of the programme(s), including performance, cost, quality and lead-time aspects. As a Senior there may be multiple programmes to manage concurrently.- Ensures that information shared with the customer is consistent and relevant- Operates as the SGB primary interface and point of contact with the customer recognising that customer could be external; Airline or Airframer or both, or Internal: Safran in the case of product line management.- May act as "account manager" in instances where large customers are involved and will work closely with BD teams to cultivate relationships and be first point of escalation (by customer). Profile Ability to develop the strategy for a programme utilising the organisation processes and reference systems. Proficiency in financial management and project management in complex contexts. Ability to listen to customers, provide support and ensure their satisfaction (strong sense of customer culture) Proficiency in the legal and contractual aspects of programme execution in a complex environment Ability to organize and plan projects, including complex collaborative projects with partners Ability to lead and coordinate a multidisciplinary and cross-functional team Ability to identify and analyse risks and support and coach a team to achieve the same Effective communication skills with the ability to present information to internal and external stakeholders at the highest level No candidate will meet every single desired qualification. Please apply and submit your CV today! Once your CV has been reviewed, we will contact you with the next stages. Job Offer As a valued member of our team, these are just a few of the benefits you'll receive: 25 days holiday + UK Bank Holidays Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare Career Progressions opportunities such as company sponsorship and further training courses Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working Equality & Diversity initiatives with internal groups for workplace engagement and involvement STEM engagement with schools, colleges and universities and Charitable activities for all
Concept are delighted to be exclusively partnering with a Director of Procurement at a global company who is looking to grow their strategic procurement function. Joining a collaborative team, you will be working as a senior member of the procurement team, taking responsibility for the strategic sourcing and category management for all retail related categories. Your Key responsibilities will include: Supporting the senior team in the delivery of the overall procurement business strategy, with direct accountability for all Retail related categories. Working with Retail Category Management team to set and implement, sourcing and procurement strategies for all assigned Retail 3rd party spend. Negotiating proposals, contract modifications and agreements as required. Consolidating expenditure and suppliers wherever appropriate, to maximise volumes and minimise complexity. The Successful candidate will need the following: Relevant sourcing and category management experience within retail. Good negotiation skills and an ability to influence key decision makers. Strong communication, interpersonal and presentation skills. Ability to structure workload, to plan and multi-task efficiently. This is a hybrid role based out of their offices in Heston with occasional travel to sites across the country. This role offers the successful candidate a salary in the range of 60,000 - 65,000 + a range of wider benefits to support your family, finances and well being.
Apr 28, 2024
Full time
Concept are delighted to be exclusively partnering with a Director of Procurement at a global company who is looking to grow their strategic procurement function. Joining a collaborative team, you will be working as a senior member of the procurement team, taking responsibility for the strategic sourcing and category management for all retail related categories. Your Key responsibilities will include: Supporting the senior team in the delivery of the overall procurement business strategy, with direct accountability for all Retail related categories. Working with Retail Category Management team to set and implement, sourcing and procurement strategies for all assigned Retail 3rd party spend. Negotiating proposals, contract modifications and agreements as required. Consolidating expenditure and suppliers wherever appropriate, to maximise volumes and minimise complexity. The Successful candidate will need the following: Relevant sourcing and category management experience within retail. Good negotiation skills and an ability to influence key decision makers. Strong communication, interpersonal and presentation skills. Ability to structure workload, to plan and multi-task efficiently. This is a hybrid role based out of their offices in Heston with occasional travel to sites across the country. This role offers the successful candidate a salary in the range of 60,000 - 65,000 + a range of wider benefits to support your family, finances and well being.