One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Service Administrator Starting salary: £25,000 per annum Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break). Holiday entitlement: 32 days (including 8 Bank Holidays) Kettering area. Office based. Permanent Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. All details regarding the sector will be revealed during shortlisting. You'll be working within our client's Service team, reporting to a Customer Experience Manager and working alongside 6 colleagues. This is lively and busy team. This role is a mix of both office administration and a high amount of telephone calls, communicating with internal colleagues, field based engineers and their customers. The ideal person will have experience working alongside a "live" operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. If you've been a Scheduler or Planner, this role would suit you. Summary of your day to day duties: Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these are being met under company Service Level Agreements Reviewing and processing any claims relevant to the customer's maintenance agreements Ensuring all "jobs" on system are effectively coded and regularly updated for internal visibility Ensuring correct invoicing for the carried out work through their company system All other general administration relevant to fulfilling the role Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
Apr 28, 2024
Full time
Service Administrator Starting salary: £25,000 per annum Monday - Friday. 37.5 hour working week. Monday - Thursday, 8:30am - 5pm and Friday, 8:30am - 3:45pm (45 minute lunch break). Holiday entitlement: 32 days (including 8 Bank Holidays) Kettering area. Office based. Permanent Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group. All details regarding the sector will be revealed during shortlisting. You'll be working within our client's Service team, reporting to a Customer Experience Manager and working alongside 6 colleagues. This is lively and busy team. This role is a mix of both office administration and a high amount of telephone calls, communicating with internal colleagues, field based engineers and their customers. The ideal person will have experience working alongside a "live" operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments. If you've been a Scheduler or Planner, this role would suit you. Summary of your day to day duties: Communicating with field based service engineers and supporting them with their enquires from the office Reviewing future planned workload and correctly allocating to the relevant engineer with the skillset and in the relevant geographical area Review maintenance contracts and ensure these are being met under company Service Level Agreements Reviewing and processing any claims relevant to the customer's maintenance agreements Ensuring all "jobs" on system are effectively coded and regularly updated for internal visibility Ensuring correct invoicing for the carried out work through their company system All other general administration relevant to fulfilling the role Please apply today to learn more and be considered and shortlisted. Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven't received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don't be despondent and feel free to apply to future job adverts.
Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, we have the job for you! We are recruiting for a Sales Assistant to join our wonderful Pontypridd team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued Sales Assistant you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop and deputise for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) PLEASE NOTE THIS IS A 3 MONTH FIXED TERM CONTRACT You will have: Experience in working in a customer facing role Experience of cash handling Ability to lift and carry bags of stock up to 10kg's The ability to work as part of an effective team. Be able to lone work when needed Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events What we offer in return: A 21 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Apr 28, 2024
Full time
Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most. If you want to help us to help others, we have the job for you! We are recruiting for a Sales Assistant to join our wonderful Pontypridd team and deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued Sales Assistant you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop and deputise for the Shop Manager and Assistant Manager in their absence. The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values. Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.) PLEASE NOTE THIS IS A 3 MONTH FIXED TERM CONTRACT You will have: Experience in working in a customer facing role Experience of cash handling Ability to lift and carry bags of stock up to 10kg's The ability to work as part of an effective team. Be able to lone work when needed Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events What we offer in return: A 21 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview. Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Part time - (0.5WTE/18.75 hours per week) The remit of the Gastrointestinal Infections and Food Safety (One Health) Division (GIFSOH) includes gastrointestinal infections surveillance, coordinating the investigation and cause of national gastrointestinal outbreaks and advising government on the risks posed by various gastrointestinal infections. The postholder will work as part of the business support team in the GIFSOH Division and carry out administrative duties associated with the collation and dissemination of business data. They will be required to ensure the timely collation of data from internal stakeholders, assist with the timely production of reports, answer internal and external requests for information, and support the smooth running of business systems. They will support the Business Support Manager in all administrative aspects of business systems and provide administrative support to the GIFSOH Division as required to include a comprehensive Secretariat service. The Gastrointestinal Infections and Food safety (One Health) Division (GIFSOH) is located within UKHSA's Clinical and Public health Directorate at Colindale. The Divisions remit includes providing specialist epidemiology and surveillance for Gastointestinal Infections (GI), coordinating the investigation of national outbreaks, advising government on the risks posed by various gastrointestinal pathogens and responding to national and international health concerns. TheDivision manages the above functions across a broad range of pathogens including enteric and food borne bacteria, viruses and parasites. It plays an important role in Food safety and One Health and in using advanced techniques such as whole genome sequencing to track national and international outbreaks and antimicrobial resistance in foodborne bacteria. The GIFSOH Division aims to: - Identify and manage local and national outbreaks of gastrointestinal infections - Provide quality assured GI pathogen surveillance outputs and foodborne outbreak investigation data - Provide national epidemiological services for public health purposes - Describe trends in the incidence and prevalence of gastrointestinal illness and promote public health policy recommendations - Inform progress towards global health sector strategy on Food Safety and One Health - Lead and contribute to research in gastrointestinal infections Location Office based - 61 Colindale Avenue London NW9 5EQ To be noted that Colindale site is the contractual base for the post and the postholder will be based at Colindale on a permanent basis - no hybrid working. Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. For more information, please click apply now.
Apr 28, 2024
Full time
Part time - (0.5WTE/18.75 hours per week) The remit of the Gastrointestinal Infections and Food Safety (One Health) Division (GIFSOH) includes gastrointestinal infections surveillance, coordinating the investigation and cause of national gastrointestinal outbreaks and advising government on the risks posed by various gastrointestinal infections. The postholder will work as part of the business support team in the GIFSOH Division and carry out administrative duties associated with the collation and dissemination of business data. They will be required to ensure the timely collation of data from internal stakeholders, assist with the timely production of reports, answer internal and external requests for information, and support the smooth running of business systems. They will support the Business Support Manager in all administrative aspects of business systems and provide administrative support to the GIFSOH Division as required to include a comprehensive Secretariat service. The Gastrointestinal Infections and Food safety (One Health) Division (GIFSOH) is located within UKHSA's Clinical and Public health Directorate at Colindale. The Divisions remit includes providing specialist epidemiology and surveillance for Gastointestinal Infections (GI), coordinating the investigation of national outbreaks, advising government on the risks posed by various gastrointestinal pathogens and responding to national and international health concerns. TheDivision manages the above functions across a broad range of pathogens including enteric and food borne bacteria, viruses and parasites. It plays an important role in Food safety and One Health and in using advanced techniques such as whole genome sequencing to track national and international outbreaks and antimicrobial resistance in foodborne bacteria. The GIFSOH Division aims to: - Identify and manage local and national outbreaks of gastrointestinal infections - Provide quality assured GI pathogen surveillance outputs and foodborne outbreak investigation data - Provide national epidemiological services for public health purposes - Describe trends in the incidence and prevalence of gastrointestinal illness and promote public health policy recommendations - Inform progress towards global health sector strategy on Food Safety and One Health - Lead and contribute to research in gastrointestinal infections Location Office based - 61 Colindale Avenue London NW9 5EQ To be noted that Colindale site is the contractual base for the post and the postholder will be based at Colindale on a permanent basis - no hybrid working. Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. For more information, please click apply now.
An opportunity has arisen for a Business Intelligence Manager within our client' s Business Intelligence Team based at their Headquarters in Sheffield. Business Intelligence Manager Contract: Permanent Salary: Grade 9 (£41,418 - £44,428) Hours: Full Time - 37 Hours per week (Flexi Time) Work Pattern: Monday - Friday Location: Headquarters, Sheffield and Remote Working As an experienced Manager, you will provide guidance, professional and technical advice, direction and input across to your team of three Data Quality Analysts and five Business Intelligence Analysts. You will rely on your knowledge and experience to ensure that work is delivered to a high standard and on time. You will also have an excellent working knowledge of SQL & Microsoft Office, particularly Excel, Word and PowerPoint. You will be comfortable presenting and explaining complex data and intelligence, writing reports and procedures, liaising with internal and external stakeholders and managers at all levels to influence others' thinking and to negotiate with them to achieve an outcome. You will be responsible for the delivery of organisational objectives and performance measures in relation to Business Intelligence team. Acting as the subject matter expert in boards and meetings you will provide input as required to give meaning to the data or intelligence presented. You will need experience in delivering training and presentations to individuals and groups, ensuring a level of understanding on how the data is collected and how it is interpreted. With a very good working knowledge of legislation relating to Data protection and GDPR, you will provide data quality oversight for the team, ensuring their reports; performance measures and systems meet these requirements. Closing date for applications is 23:59 Hours on Sunday 12 May 2024. Interviews will be held commencing week commencing Monday 20 May 2024. APPLICATION PROCESS: To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. The employer offers 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years' service to 32 days, followed by an extra day a year up to a maximum of 37 days. This employer also operates a generous flexi time attendance scheme. Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme. All applications will be given equal consideration and this employer particularly welcomes applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our client's workforce. This employer also offers a guaranteed interview scheme in relation to disability. Applications from job share candidates will be considered and all applications will be given equal consideration. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable. Our client's recruitment and selection procedures reflect their commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. No agencies please.
Apr 28, 2024
Full time
An opportunity has arisen for a Business Intelligence Manager within our client' s Business Intelligence Team based at their Headquarters in Sheffield. Business Intelligence Manager Contract: Permanent Salary: Grade 9 (£41,418 - £44,428) Hours: Full Time - 37 Hours per week (Flexi Time) Work Pattern: Monday - Friday Location: Headquarters, Sheffield and Remote Working As an experienced Manager, you will provide guidance, professional and technical advice, direction and input across to your team of three Data Quality Analysts and five Business Intelligence Analysts. You will rely on your knowledge and experience to ensure that work is delivered to a high standard and on time. You will also have an excellent working knowledge of SQL & Microsoft Office, particularly Excel, Word and PowerPoint. You will be comfortable presenting and explaining complex data and intelligence, writing reports and procedures, liaising with internal and external stakeholders and managers at all levels to influence others' thinking and to negotiate with them to achieve an outcome. You will be responsible for the delivery of organisational objectives and performance measures in relation to Business Intelligence team. Acting as the subject matter expert in boards and meetings you will provide input as required to give meaning to the data or intelligence presented. You will need experience in delivering training and presentations to individuals and groups, ensuring a level of understanding on how the data is collected and how it is interpreted. With a very good working knowledge of legislation relating to Data protection and GDPR, you will provide data quality oversight for the team, ensuring their reports; performance measures and systems meet these requirements. Closing date for applications is 23:59 Hours on Sunday 12 May 2024. Interviews will be held commencing week commencing Monday 20 May 2024. APPLICATION PROCESS: To find out more information, please click the apply button. You will be taken to a simple CHM Recruit form and then redirected to complete your application for this position. New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. The employer offers 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years' service to 32 days, followed by an extra day a year up to a maximum of 37 days. This employer also operates a generous flexi time attendance scheme. Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme. All applications will be given equal consideration and this employer particularly welcomes applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our client's workforce. This employer also offers a guaranteed interview scheme in relation to disability. Applications from job share candidates will be considered and all applications will be given equal consideration. Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable. Our client's recruitment and selection procedures reflect their commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment. No agencies please.
Conveyancing Assistant Our client based in Chelmsford with excellent transport links , have an excellent opportunity for an experienced Conveyancing Assistant within their very busy Conveyancing Department. The ideal candidate will have substantial experience of residential conveyancing. Some knowledge of new build would be useful but not essential. You will be required to deliver assistance and administrative support together with a flexible and positive approach to working in a busy and demanding growing firm. About the Role Working within a small team of conveyancing assistants Dealing with clients over the telephone and face to face Providing quotes to prospective clients using our online quote tool Land Registry Direct system application forms Opening files and proceeding with the initial stages of conveyancing transactions Completing Local Authority, Chancel and other relevant pre-exchange searches Complete Stamp Duty Land Tax forms Post-completion procedures File Closure Building up a good rapport with Estate Agents and other parties Typing letters, emails and other correspondence and updating the Osprey case management system. Supporting fee earners in marketing activities including preparation of presentations and assistance with hosting of events/meetings when required. To be a flexible and supportive member of the team. Assist the Office Manager with various tasks as and when required. About You You take an active interest in and obtain a thorough understanding of client requirements Previous experience of working within a conveyancing department carrying out residential conveyancing transactions Experience supporting more than one Fee Earner Confident, clear and articulate communication skills both orally and in writing Well presented, appropriate to a professional business environment Pleasant telephone manner speaks clearly and fluently Ability to work in a planned and organised way with the ability to multitask Monitors and maintains quality and productivity Excellent IT Skills Experience of using a case management system preferred but not essential You gain job satisfaction from providing the highest level of client service Monday - Friday 9am - 5.30pm Benefits Competitive Salary Pension scheme Professional training and personal development courses as needed to grow as an expert Medicash, Health cash plan (Upon successful completion of probation) Expenses paid for Networking and Corporate events Friendly working environment Team lunches Discounted parking with Q-Park Does this sound like the perfect role? Contact Julie Sheridan at JS Legal Recruitment Ltd, quoting reference JSL2316 OR email now your cv or call for a confidential discussion . For more information on other vacancies JS Legal recruitment Ltd are handling please visit our website. All successful applications will be responded to within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion.
Apr 28, 2024
Full time
Conveyancing Assistant Our client based in Chelmsford with excellent transport links , have an excellent opportunity for an experienced Conveyancing Assistant within their very busy Conveyancing Department. The ideal candidate will have substantial experience of residential conveyancing. Some knowledge of new build would be useful but not essential. You will be required to deliver assistance and administrative support together with a flexible and positive approach to working in a busy and demanding growing firm. About the Role Working within a small team of conveyancing assistants Dealing with clients over the telephone and face to face Providing quotes to prospective clients using our online quote tool Land Registry Direct system application forms Opening files and proceeding with the initial stages of conveyancing transactions Completing Local Authority, Chancel and other relevant pre-exchange searches Complete Stamp Duty Land Tax forms Post-completion procedures File Closure Building up a good rapport with Estate Agents and other parties Typing letters, emails and other correspondence and updating the Osprey case management system. Supporting fee earners in marketing activities including preparation of presentations and assistance with hosting of events/meetings when required. To be a flexible and supportive member of the team. Assist the Office Manager with various tasks as and when required. About You You take an active interest in and obtain a thorough understanding of client requirements Previous experience of working within a conveyancing department carrying out residential conveyancing transactions Experience supporting more than one Fee Earner Confident, clear and articulate communication skills both orally and in writing Well presented, appropriate to a professional business environment Pleasant telephone manner speaks clearly and fluently Ability to work in a planned and organised way with the ability to multitask Monitors and maintains quality and productivity Excellent IT Skills Experience of using a case management system preferred but not essential You gain job satisfaction from providing the highest level of client service Monday - Friday 9am - 5.30pm Benefits Competitive Salary Pension scheme Professional training and personal development courses as needed to grow as an expert Medicash, Health cash plan (Upon successful completion of probation) Expenses paid for Networking and Corporate events Friendly working environment Team lunches Discounted parking with Q-Park Does this sound like the perfect role? Contact Julie Sheridan at JS Legal Recruitment Ltd, quoting reference JSL2316 OR email now your cv or call for a confidential discussion . For more information on other vacancies JS Legal recruitment Ltd are handling please visit our website. All successful applications will be responded to within 7 working days. If you have not been contacted within this timescale your application has been unsuccessful on this occasion.
CONFIGURATION MANAGER - INSIDE IR35 - VIA UMBRELLA - £45 PER HOUR - 6 MONTHS - STEVENAGE - SC CLEARANCE - SINGLE STAGE INTERVIEW PROCESS Yolk Recruitment are recruiting for a Configuration Manager to join our client on an initial 6 month deal from their site in Stevenage. What We're Looking For: We are seeking an individual with: A proven track record of experience within engineering organizations or operational domains, with a strong technical understanding of a product lifecycle and its key delivery milestones. Significant Configuration Management experience within the Aerospace or Defence industry, with past performance leading Configuration Management activities on engineering programs. Ability to problem-solve, define best practices, and build Configuration Management effectiveness to control product data across multiple projects through development and production phases. Appreciation of product lifecycle management processes and tools to provide efficient, controlled evolution of product data. Passion for coaching and developing others through the sharing and delivery of knowledge, information, and best practices. Understanding of how to satisfy and complement external standards through healthy and efficient business processes. Responsibilities: As a Configuration Management Professional, your responsibilities will include: Working transversely across multiple business projects to ensure a consistent and comprehensive Configuration Management approach. Understanding individual project status and milestones before coaching required technical practices to support Configuration Management deliverables. Gaining a robust understanding of specific business Configuration Management processes before supporting the expression and embedding of these within projects. Growing Configuration Management knowledge and expertise throughout the Configuration Management group. Collaborating with the Configuration Management Group Lead and team members, providing assertive advice and technical direction, while fostering a supportive and positive working culture.
Apr 28, 2024
Full time
CONFIGURATION MANAGER - INSIDE IR35 - VIA UMBRELLA - £45 PER HOUR - 6 MONTHS - STEVENAGE - SC CLEARANCE - SINGLE STAGE INTERVIEW PROCESS Yolk Recruitment are recruiting for a Configuration Manager to join our client on an initial 6 month deal from their site in Stevenage. What We're Looking For: We are seeking an individual with: A proven track record of experience within engineering organizations or operational domains, with a strong technical understanding of a product lifecycle and its key delivery milestones. Significant Configuration Management experience within the Aerospace or Defence industry, with past performance leading Configuration Management activities on engineering programs. Ability to problem-solve, define best practices, and build Configuration Management effectiveness to control product data across multiple projects through development and production phases. Appreciation of product lifecycle management processes and tools to provide efficient, controlled evolution of product data. Passion for coaching and developing others through the sharing and delivery of knowledge, information, and best practices. Understanding of how to satisfy and complement external standards through healthy and efficient business processes. Responsibilities: As a Configuration Management Professional, your responsibilities will include: Working transversely across multiple business projects to ensure a consistent and comprehensive Configuration Management approach. Understanding individual project status and milestones before coaching required technical practices to support Configuration Management deliverables. Gaining a robust understanding of specific business Configuration Management processes before supporting the expression and embedding of these within projects. Growing Configuration Management knowledge and expertise throughout the Configuration Management group. Collaborating with the Configuration Management Group Lead and team members, providing assertive advice and technical direction, while fostering a supportive and positive working culture.
Fancy joining the UK's number one Wine Specialist? Majestic Wine Gloucester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! The Role As a Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who: Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings. Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range. Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling. Take accountability and pride for the physical appearance and maintenance of your store both internally & externally Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training. Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate. As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team. Knowledge & Skills Required Excellent time-management, delegation and problem-solving skills Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer Self-motivated, able to thrive when working alone and as part of a team A can-do attitude with a passion for seeing problems through to solutions Adaptable and resilient to meet the ever-changing demands of our business Excellent communication and time management skills Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Competitive Salary Up to 20% staff discount Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Uniform provided Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line. Company sick pay scheme. Job Specifics: Contract: Permanent Hours: 12 Hours Per Week We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Apr 28, 2024
Full time
Fancy joining the UK's number one Wine Specialist? Majestic Wine Gloucester are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail! The Role As a Sales Assistant you'll be supporting your store team with driving sales performance and the day-day running of your store. You'll deliver exceptional customer service and experience to optimise KPI performance. Key Responsibilities At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers. Therefore, we are looking for people who: Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings. Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range. Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling. Take accountability and pride for the physical appearance and maintenance of your store both internally & externally Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training. Be an example of Majestic's Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate. As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team. Knowledge & Skills Required Excellent time-management, delegation and problem-solving skills Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer Self-motivated, able to thrive when working alone and as part of a team A can-do attitude with a passion for seeing problems through to solutions Adaptable and resilient to meet the ever-changing demands of our business Excellent communication and time management skills Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points What is in it for you: Competitive Salary Up to 20% staff discount Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes! Uniform provided Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line. Company sick pay scheme. Job Specifics: Contract: Permanent Hours: 12 Hours Per Week We look forward to receiving your application! Together we are Majestic! On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Litt Recruitment Group Limited
South Shields, Tyne And Wear
Title: Practice Manager Job Overview We are delighted to represent our client in offering an opportunity to join their team as a Practice Manager at their well-respected law firm located in South Shields. This role places you at the heart of the firm's operations, where your expertise will ensure the smooth functioning of all aspects of the practice click apply for full job details
Apr 28, 2024
Full time
Title: Practice Manager Job Overview We are delighted to represent our client in offering an opportunity to join their team as a Practice Manager at their well-respected law firm located in South Shields. This role places you at the heart of the firm's operations, where your expertise will ensure the smooth functioning of all aspects of the practice click apply for full job details
Right to Buy Officer Southwark - Hybrid I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed.You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey. Job Role To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process. Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985. To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations. Key Responsibilities To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications. To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer.To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
Apr 28, 2024
Full time
Right to Buy Officer Southwark - Hybrid I am recruiting for a local authority who is looking for an experienced Right to Buy Officer to join the team for a 6-month period. The increase in applications has created the need for additional expertise in handling Right to Buy cases. As a Right to Buy Officer, you will be responsible for guiding applicants through the process, ensuring compliance with regulations, and providing support and advice as needed.You will be responsible for managing a caseload of applicants, liaising with them both in person and remotely to provide guidance and support. It is essential that you can maintain a professional tone and approach, ensuring that all applicants feel supported and informed throughout their journey. Job Role To be responsible for a Right to buy application from start to completion to ensure that excellent customer service, judgment, case management tools are provided to applicants as we guide them through the process. Monitor and manage your own workload and performance within the application process to ensure that the Council is complying with the Right to Buy process and within the timeframes as set out in the Housing Act 1985. To complete financial and fraud assessments based on the financial information provided by applicants as required by Council policy on fraud prevention and in accordance with anti-money laundering regulations. Key Responsibilities To have an intricate understanding of the Housing Act 1985 and case law developments and how that sets out the prescribed Right to Buy program and informs your judgment and decision making when assessing Right to Buy applications. To contribute to the running of the Sales and Acquisitions Group by reporting to the Right to Buy Manager on all Right to Buy cases that are allocated to you as a Right to Buy officer.To manage your own cases as a Right to Buy officer as you guide customers through the processes of the Right to Buy scheme as set out under the Housing Act 1985. Ensuring all Right to Buy applications are processed efficiently, documents are drafted correctly, and all other tasks are completed within the legislative requirements of the Housing Act 1985 and any internal procedures.
Venue: O2 Academy Brixton Company: Academy Music Group Location: London Reports to: General manager Working hours: Full-time Role The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events. Our team O2 Academy Brixton is a prestigious and internationally renowned venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. About you Experience in a box office environment within the live entertainment industry Knowledge in using digital ticketing platforms Proven track record in customer service Proficient in Microsoft Office packages Good communication and diplomacy skills What we need Client and customer service experience Enthusiasm for the live events industry Flexibility to work irregular hours (weekends/evenings/public holidays) Willingness to build positive working relationships A proactive organiser with clear attention to detail What you'll be doing Support an efficient and smooth box office service Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments High quality customer service Maintain first-rate relationships with clients, partners and audiences Ensure accurate and timely sales of all ticketed events Monitor ticket allocations to maximise sales through Ticketmaster Make sure all paperwork and reporting is completed and professionally retained Supervise casual box office employees as required Proactively administer all accessible ticketing requirements and communications Financial reporting and administration Reconciliation and cash management Maintain ticket stock and Ticketmaster equipment Support the Company's charitable and guest ticketing services Troubleshoot and report technical issues Work collaboratively with the venue team, partners and Company head office Publicly represent the venue and Company in a professional manner Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Our company Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. APPLICATION DEADLINE: 6TH MAY 2024. We reserve the right to close applications at any time.
Apr 28, 2024
Full time
Venue: O2 Academy Brixton Company: Academy Music Group Location: London Reports to: General manager Working hours: Full-time Role The Assistant Box Office Manager is a key member of the team, to provide seamless and exceptional customer and client services and be a central link between our venue and our audiences. You will contribute to the effective running of our core business, be passionate about the entertainment industry and provide ticketing services across a wide variety of live events. Our team O2 Academy Brixton is a prestigious and internationally renowned venue, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. About you Experience in a box office environment within the live entertainment industry Knowledge in using digital ticketing platforms Proven track record in customer service Proficient in Microsoft Office packages Good communication and diplomacy skills What we need Client and customer service experience Enthusiasm for the live events industry Flexibility to work irregular hours (weekends/evenings/public holidays) Willingness to build positive working relationships A proactive organiser with clear attention to detail What you'll be doing Support an efficient and smooth box office service Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments High quality customer service Maintain first-rate relationships with clients, partners and audiences Ensure accurate and timely sales of all ticketed events Monitor ticket allocations to maximise sales through Ticketmaster Make sure all paperwork and reporting is completed and professionally retained Supervise casual box office employees as required Proactively administer all accessible ticketing requirements and communications Financial reporting and administration Reconciliation and cash management Maintain ticket stock and Ticketmaster equipment Support the Company's charitable and guest ticketing services Troubleshoot and report technical issues Work collaboratively with the venue team, partners and Company head office Publicly represent the venue and Company in a professional manner Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. Our company Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances. AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. APPLICATION DEADLINE: 6TH MAY 2024. We reserve the right to close applications at any time.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Apr 28, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Management - Newcastle Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Team The Service Desk is part of the EMEA Service Delivery Team and provides a single point of contact for both our London and International Offices. The key focus of the team is to deliver a world class IT service to the business. The Role Reporting to the Service Desk Manager, this role requires a proactive, well-organised, self-motivated individual. The role holder must have excellent written and verbal communication skills, as there will be interaction with the business and internal IT stakeholders at all levels. Technical expertise is also required as the expectation will be that you are part of the team actively assisting in resolving issues as well as your leadership responsibilities. The role will involve but is not limited to the following: Team Management: Ensuring that your team rota is managed, and the appropriate number of staff are onsite at the prescribed times. Taking joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these teams to discuss monthly performance, address any training needs and review status of yearly Objectives and providing the Service Desk Manager with a monthly overview of these sessions Ensuring that there is sufficient cover on the desk in 1st Line on a daily basis Monitoring the ServiceNow call queues to ensure that all tickets are handed within SLA and to the appropriate standards. Escalation Point: Initial escalation point for customer escalations Part of the internal Service Desk escalation team, acting as a technical point of contact for the Service Desk Analysts, Senior Service Desk Analysts and Apprentices Process Management: Identifying service improvement initiatives for the Service Desk and ensuring these are documented, reported up and adhered to by the Service Desk Assist the Service Desk Manager with the creation of, maintenance of and distribution of all Service Desk Processes Quality Management: Identifying any ticket quality issues within the team by way of a monthly review, creating reports on each team member's performance, and ensuring that any issues are acted upon quickly and efficiently Ensure that the monthly reporting regarding Quality Management is available to the Service Desk Manager and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Skills and Experience Required Proven experience in team supervision, work load prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas) Proven ability to be able to measure and monitor the team's operational performance through agreed KPIs. Providing management reports for the Service Desk Manager/Customer Services Manager on both team and individual analyst performance Significant experience working with high profile, VIP customers, in a demanding and time critical environment The role requires the proven ability to prioritise personal and team workloads to meet daily, changing, business requirements. The candidate will play a very active role in the day to day 'business as usual' co-ordination of the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 10 and Windows 11 Microsoft Office 365 or above Signify/RSA tokens and software tokens iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom / File transfer solutions Mimecast email management NexThink experience preferred Worksite DMS (or other Document Management Systems) Document Management tools Expert, CMS, Interaction Encryption software Shift information The EMEA Service Desk provide support from 8am-8pm Monday to Friday on a shift basis. Between the Service Desk Team Leaders, onsite leadership support is expected between 8am and 8pm. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We a
Come and join us as a results driven Showroom Sales Assistant on a part time basis to grow and deliver sales as part of a hugely successful branch teamThe role: As a Showroom Sales Assistant, you know that the perfect bathroom needs planning, it requires trust, a creative flair and the ability to bring an idea to life - this is where you come in! You will support the Showroom Sales Manager with the day to day running of the showroom, and assist in sales business development. The Showroom Sales Assistant will visit customers in their homes to take measurements, ahead of working to design their ideal bathroom. You'll also attend networking events as well as having the opportunity to run them. The Showroom Sales Assistant will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!Key Responsibilities: To create and maintain a loyal customer base through a continuous proactive approach, building rapport with customers and generating new and repeat business.Deliver an exceptionally high level of serviceWorking and collaborating with your in-branch colleagues to build relationships and cross sell to our current trade customers.Assist in making sure the bathroom showroom is known locally, use creative ways to ensure the local area knows you are there and the brilliant service you offer.Always striving to make your showroom the best in order to anticipate and exceed customer needs.Previous sales experience in a similar environment is preferable, but the right positive attitude is more important!You: Whilst sales experience is not essential, it is important to understand that this is a results based role with a strong focus on targeted sales. Your ability to influence along with your persuasive nature will aid your success in this role; with bags of energy and enthusiasm you'll be a confident go-getter who is passionate about delivering an exceptionally high level of customer service. You will use a combination of intensive training and a natural desire to achieve and drive sales through the development of strong customer relationships and bringing new customers into the showroom.Skills and competencies: Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExcellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider teamDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Apr 28, 2024
Full time
Come and join us as a results driven Showroom Sales Assistant on a part time basis to grow and deliver sales as part of a hugely successful branch teamThe role: As a Showroom Sales Assistant, you know that the perfect bathroom needs planning, it requires trust, a creative flair and the ability to bring an idea to life - this is where you come in! You will support the Showroom Sales Manager with the day to day running of the showroom, and assist in sales business development. The Showroom Sales Assistant will visit customers in their homes to take measurements, ahead of working to design their ideal bathroom. You'll also attend networking events as well as having the opportunity to run them. The Showroom Sales Assistant will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!Key Responsibilities: To create and maintain a loyal customer base through a continuous proactive approach, building rapport with customers and generating new and repeat business.Deliver an exceptionally high level of serviceWorking and collaborating with your in-branch colleagues to build relationships and cross sell to our current trade customers.Assist in making sure the bathroom showroom is known locally, use creative ways to ensure the local area knows you are there and the brilliant service you offer.Always striving to make your showroom the best in order to anticipate and exceed customer needs.Previous sales experience in a similar environment is preferable, but the right positive attitude is more important!You: Whilst sales experience is not essential, it is important to understand that this is a results based role with a strong focus on targeted sales. Your ability to influence along with your persuasive nature will aid your success in this role; with bags of energy and enthusiasm you'll be a confident go-getter who is passionate about delivering an exceptionally high level of customer service. You will use a combination of intensive training and a natural desire to achieve and drive sales through the development of strong customer relationships and bringing new customers into the showroom.Skills and competencies: Tenacity and resilienceA pro-active approach to sales, with a strong desire and ability to win and grow new businessExcellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider teamDon't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Salary: £24,294 to £29,777 per annum. Location: Your main office will be located in Drayton near Chichester, with options to work from home that can be discussed. You will also be required to work onsite regularly, as needed by the business. Contract: Permanent. Working pattern: Full-time, 37 hours per week. Flexible working options available, to be agreed with your manager. Employer Pension Contribution: 19.70% this alters per annum on the 1 April each year. Annual leave: 25 days holiday + Bank holidays = 33 days . As an Assistant Technician you will support the team on a wide range of technical work. This will include; Site visits Raising work orders Liaising with customers and stakeholders Providing information and analysis to support the team's work. Whilst supporting the team on several tasks you will have responsibility for specific areas of work. The team deals with a number of highway issues on a day-to-day basis and this role means that you will largely be supporting colleagues. You will report to one of the Area Highway Managers, with day-to-day task management being provided by the Senior Highway Stewards or Senior Traffic Officers. The role will include undertaking site visits, which may mean being exposed to unpleasant environmental conditions, due to being outside. What we need from you: Ability to interpret complex information to produce a high-quality document with limited guidance. Communication and interpersonal skills. Ability to present information presented clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic format. Literacy and numeracy skills. Strong customer focus with the ability to work as a key contact and provide a professional service to meet public needs. Demonstrable evidence of delivering an effective, efficient professional service to a range of customers. Experience of dealing with the general public and the ability to represent the County Council when meeting the public. Sound and accurate working knowledge of IT. Full Driving Licence required as travel around county is required. Rewards and Benefits We care hugely about wellbeing, allowing time for a good laugh, and developing our team to be the best they can be. Alongside this, we also offer the below benefits: 25 days annual leave + bank holidays. A generous pension scheme. A strong supportive management team. Training and development opportunities, including a range of apprenticeships, technical training, coaching and mentoring opportunities. Subscription fees paid for one relevant professional body. A range of discounts including Argos, Samsung, Asos, B&Q and many more. Free access to employee assistant programmes. Discounted membership at selected local sports and fitness centres. A range of commuting and business travel discount and initiatives. For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information For issues or queries regarding your application please contact . Apply now and be a catalyst for change! Click the apply button below, upload your CV and application form explaining how you meet the key skills in the attached job description. Remember to give examples. Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
Apr 28, 2024
Full time
Salary: £24,294 to £29,777 per annum. Location: Your main office will be located in Drayton near Chichester, with options to work from home that can be discussed. You will also be required to work onsite regularly, as needed by the business. Contract: Permanent. Working pattern: Full-time, 37 hours per week. Flexible working options available, to be agreed with your manager. Employer Pension Contribution: 19.70% this alters per annum on the 1 April each year. Annual leave: 25 days holiday + Bank holidays = 33 days . As an Assistant Technician you will support the team on a wide range of technical work. This will include; Site visits Raising work orders Liaising with customers and stakeholders Providing information and analysis to support the team's work. Whilst supporting the team on several tasks you will have responsibility for specific areas of work. The team deals with a number of highway issues on a day-to-day basis and this role means that you will largely be supporting colleagues. You will report to one of the Area Highway Managers, with day-to-day task management being provided by the Senior Highway Stewards or Senior Traffic Officers. The role will include undertaking site visits, which may mean being exposed to unpleasant environmental conditions, due to being outside. What we need from you: Ability to interpret complex information to produce a high-quality document with limited guidance. Communication and interpersonal skills. Ability to present information presented clearly, concisely, accurately and in ways that promote understanding, either verbally or in written/electronic format. Literacy and numeracy skills. Strong customer focus with the ability to work as a key contact and provide a professional service to meet public needs. Demonstrable evidence of delivering an effective, efficient professional service to a range of customers. Experience of dealing with the general public and the ability to represent the County Council when meeting the public. Sound and accurate working knowledge of IT. Full Driving Licence required as travel around county is required. Rewards and Benefits We care hugely about wellbeing, allowing time for a good laugh, and developing our team to be the best they can be. Alongside this, we also offer the below benefits: 25 days annual leave + bank holidays. A generous pension scheme. A strong supportive management team. Training and development opportunities, including a range of apprenticeships, technical training, coaching and mentoring opportunities. Subscription fees paid for one relevant professional body. A range of discounts including Argos, Samsung, Asos, B&Q and many more. Free access to employee assistant programmes. Discounted membership at selected local sports and fitness centres. A range of commuting and business travel discount and initiatives. For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page. Further Information For issues or queries regarding your application please contact . Apply now and be a catalyst for change! Click the apply button below, upload your CV and application form explaining how you meet the key skills in the attached job description. Remember to give examples. Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.
Location:West London, United Kingdom Position:Contracts Manager Salary:Competitive (Based on experience) Type:Full-time, Permanent About Us: My Client is a prestigious specialist inhigh-specification residential landscaping. Our focus areas include the affluent neighborhoods ofChelsea, Kensington, and Mayfair. We take pride in delivering bespoke, individual, and exceptional building services, from design to construction, refurbishment, and ongoing maintenance. Our projects, ranging from small works to those valued up to £10 million, utilize only the finest materials. Most of our work comes from repeat business and referrals from well-known clients. Role Overview: We are currently seeking an experiencedContracts Managerto join our team. This pivotal role involves overseeing high-end private residential projects, ensuring they meet our exacting standards. As a Contracts Manager, you will play a crucial part in bringing our clients dreams to life while maintaining our reputation for excellence. Key Responsibilities: Manage between1 and 3 high-end private residential projectswith values ranging from£300,000 to £5 million. Collaborate with architects, designers, and private clients on various high-end refurbishments, including listed buildings. Oversee site staff, health and safety, operating manuals, and smooth coordination between site and office staff, subcontractors, and materials. Ensure efficient project execution and maintain a safe work environment. Requirements: Degree or equivalent qualification in aconstruction-related fieldor experience working up through a trade background. Prior experience in high-specification residential constructionis essential. Comfortable managing multiple projects concurrently. Strong communication skills and the ability to interact with clients. Initiative, a strong work ethic, and a permanent background in the industry. Rewards and Benefits: Competitive salary based on experience. Company pension scheme. Sick pay. Exciting career growth opportunities. JBRP1_UKTJ
Apr 28, 2024
Full time
Location:West London, United Kingdom Position:Contracts Manager Salary:Competitive (Based on experience) Type:Full-time, Permanent About Us: My Client is a prestigious specialist inhigh-specification residential landscaping. Our focus areas include the affluent neighborhoods ofChelsea, Kensington, and Mayfair. We take pride in delivering bespoke, individual, and exceptional building services, from design to construction, refurbishment, and ongoing maintenance. Our projects, ranging from small works to those valued up to £10 million, utilize only the finest materials. Most of our work comes from repeat business and referrals from well-known clients. Role Overview: We are currently seeking an experiencedContracts Managerto join our team. This pivotal role involves overseeing high-end private residential projects, ensuring they meet our exacting standards. As a Contracts Manager, you will play a crucial part in bringing our clients dreams to life while maintaining our reputation for excellence. Key Responsibilities: Manage between1 and 3 high-end private residential projectswith values ranging from£300,000 to £5 million. Collaborate with architects, designers, and private clients on various high-end refurbishments, including listed buildings. Oversee site staff, health and safety, operating manuals, and smooth coordination between site and office staff, subcontractors, and materials. Ensure efficient project execution and maintain a safe work environment. Requirements: Degree or equivalent qualification in aconstruction-related fieldor experience working up through a trade background. Prior experience in high-specification residential constructionis essential. Comfortable managing multiple projects concurrently. Strong communication skills and the ability to interact with clients. Initiative, a strong work ethic, and a permanent background in the industry. Rewards and Benefits: Competitive salary based on experience. Company pension scheme. Sick pay. Exciting career growth opportunities. JBRP1_UKTJ
Site Manager - Groundworks - Sport Pitches Sites Primarily Based along the M4 or within the M25 ring but others can be as far as Devon £40K - £45K + Company Van Information on the role Ability to travel to various sites within the M25 ring Managing a project from set-up to handover and evaluation Manage and ensure team are complying with project specification Track and report at weekly client update meetings Planning of resources, including materials, labour, and sub-contractors Liaise with Site Safety Officer to ensure all standards are maintained Liaise with the client on KPI development and implementation Manage and maintain all H&S requirements What we'd like from you Extensive Groundworks/Civils Experience or Experience installing Artificial Sport Pitches Exceptional written and spoken English skills Self-motivated personality Attention to detail with a right first-time attitude Organisation and time management skills SMSTS Qualified If this opportunity sounds like something of interest, please email luke.s at huntermasonconsulting
Apr 28, 2024
Full time
Site Manager - Groundworks - Sport Pitches Sites Primarily Based along the M4 or within the M25 ring but others can be as far as Devon £40K - £45K + Company Van Information on the role Ability to travel to various sites within the M25 ring Managing a project from set-up to handover and evaluation Manage and ensure team are complying with project specification Track and report at weekly client update meetings Planning of resources, including materials, labour, and sub-contractors Liaise with Site Safety Officer to ensure all standards are maintained Liaise with the client on KPI development and implementation Manage and maintain all H&S requirements What we'd like from you Extensive Groundworks/Civils Experience or Experience installing Artificial Sport Pitches Exceptional written and spoken English skills Self-motivated personality Attention to detail with a right first-time attitude Organisation and time management skills SMSTS Qualified If this opportunity sounds like something of interest, please email luke.s at huntermasonconsulting
A Luxury Investment, E-commerce and Retail company based in the City of London is seeking an Administration Assistant. The successful applicant will possess strong administration skills for this varied and interesting role. They must also possess good customer relations and communication skills; it is also important to be able to work within a team as well as independently. This role is paying up to £22,000 plus benefits to start with and is based 5 days a week at the company's office in central London. The role offers great progression opportunities as the company is growing rapidly following a period of sustained success. Key responsibilities include efficiently answering and directing telephone calls, addressing queries through both phone and email communication, and warmly greeting visitors at the reception. Additionally, you will be operating and updating the database, managing your own diary, and collaborating closely with Co-Founders and the Office Manager. Main Responsibilities: Answering the telephone and directing calls as appropriate. Dealing with queries on the phone and by email. Greeting visitors at reception. Operating and updating the database. Own diary Management. Working closely with both Co-Founders and Office Manager. Maintain the office filing system. Ordering office supplies when needed Managing diaries, scheduling meetings, and booking rooms. Event planning. Arranging post and deliveries. Required Skills Admin experience preferred but not essential Understanding of Microsoft Office Strong Communication Skills
Apr 28, 2024
Full time
A Luxury Investment, E-commerce and Retail company based in the City of London is seeking an Administration Assistant. The successful applicant will possess strong administration skills for this varied and interesting role. They must also possess good customer relations and communication skills; it is also important to be able to work within a team as well as independently. This role is paying up to £22,000 plus benefits to start with and is based 5 days a week at the company's office in central London. The role offers great progression opportunities as the company is growing rapidly following a period of sustained success. Key responsibilities include efficiently answering and directing telephone calls, addressing queries through both phone and email communication, and warmly greeting visitors at the reception. Additionally, you will be operating and updating the database, managing your own diary, and collaborating closely with Co-Founders and the Office Manager. Main Responsibilities: Answering the telephone and directing calls as appropriate. Dealing with queries on the phone and by email. Greeting visitors at reception. Operating and updating the database. Own diary Management. Working closely with both Co-Founders and Office Manager. Maintain the office filing system. Ordering office supplies when needed Managing diaries, scheduling meetings, and booking rooms. Event planning. Arranging post and deliveries. Required Skills Admin experience preferred but not essential Understanding of Microsoft Office Strong Communication Skills
About Our Client An established public sector body that is managing a significant national project. Job Description The part time Head of Organisation Design and Development will have responsibility for shaping, influencing and setting the strategic direction for body's organisational design, development, capability and culture. Your duties will include: Leading the body's organisational design work, defining structures that meet the body's objectives and work with managers to create and drive complex change programmes and pre-empting change requirements. Developing solutions to manage both existing and future talent requirements, ensuring capability aligns with all phases of the project's life cycle. Creating a learning culture where individuals are encouraged to take personal accountability for managing their own career development. Designing tailored development programmes that support the swift acquisition of skills and knowledge to manage risks around critical roles/scarce skills ahead of their needs. Taking the strategic lead on the delivery of EDI strategy and action planning to ensure that appropriate governance and leadership is in place to support EDI objectives. The Successful Applicant The successful part time Head of Organisational Design and Development will be a Chartered Fellow or Member of the CIPD, with a proven track record of organisational design in a complex organisation or major infrastructure project. It is essential that you have expertise in leading and managing a team across the full spectrum of organisational design and development work. You will need to show demonstrable commitment to Equality, Diversity and Inclusion as well as leading cultural driven change programmes. Strong qualitative and quantitative data analysis experience to drive decision making is beneficial. This is a part time position, so you will need to be available on part time basis for three days each week for the duration of the 2 year fixed term contract. What's on Offer The part time Head of Organisational Design and Development will offer a salary of £60,000 (£100k FTE) plus an excellent benefits package.
Apr 28, 2024
Full time
About Our Client An established public sector body that is managing a significant national project. Job Description The part time Head of Organisation Design and Development will have responsibility for shaping, influencing and setting the strategic direction for body's organisational design, development, capability and culture. Your duties will include: Leading the body's organisational design work, defining structures that meet the body's objectives and work with managers to create and drive complex change programmes and pre-empting change requirements. Developing solutions to manage both existing and future talent requirements, ensuring capability aligns with all phases of the project's life cycle. Creating a learning culture where individuals are encouraged to take personal accountability for managing their own career development. Designing tailored development programmes that support the swift acquisition of skills and knowledge to manage risks around critical roles/scarce skills ahead of their needs. Taking the strategic lead on the delivery of EDI strategy and action planning to ensure that appropriate governance and leadership is in place to support EDI objectives. The Successful Applicant The successful part time Head of Organisational Design and Development will be a Chartered Fellow or Member of the CIPD, with a proven track record of organisational design in a complex organisation or major infrastructure project. It is essential that you have expertise in leading and managing a team across the full spectrum of organisational design and development work. You will need to show demonstrable commitment to Equality, Diversity and Inclusion as well as leading cultural driven change programmes. Strong qualitative and quantitative data analysis experience to drive decision making is beneficial. This is a part time position, so you will need to be available on part time basis for three days each week for the duration of the 2 year fixed term contract. What's on Offer The part time Head of Organisational Design and Development will offer a salary of £60,000 (£100k FTE) plus an excellent benefits package.
My client is an employee owned construction group that regular feature in the top 100 of the Sunday times best companies to work for award. They are seeking an experienced Health and Safety Advisor to join their existing team. THE ROLE: The role will be based at their Peterborough office and local sites, supporting build teams to deal with routine safety matters, inspections, site meetings, producing reports and assisting with audits. Their experienced advisors offer sound advice and practical solutions at both pre-construction and build stage and also reactively step in to investigate any incidents and resolve issues or challenges as they arise. This is a standalone role reporting directly to the Group Health and Safety Manager and you will be the primary point of contact for our teams and projects in the Cambridgeshire, South Lincolnshire, Norfolk and Northamptonshire areas. You will have the autonomy to make the role your own, influence change and build key relationships with both management teams and project delivery teams. THE CANDIDATE For the role of Health and Safety Advisor, construction experience is essential. The role would suit a health and safety professional with industry experience who is looking for an exciting new challenge with a well-established construction company. However, it could also be an ideal development opportunity for someone who has worked as a construction Site Manager, Project Manager or Contracts Manager with hands on experience managing building works and site teams and dealing with related health and safety matters, looking to take the next step in their career with our experienced team members on hand to provide support and guidance. Above all, they are seeking someone with the right skills and attitude. You will liaise with a range of colleagues including Site and Contracts Teams, Managers and Directors as well as external consultants and subcontractors, so must have strong communication and team working skills. You must be assertive, confident and able to foster positive working relationships whilst solving problems and able to calmly and confidently respond to changing situations. You must have in-depth knowledge of CDM Regulations, COSHH, Temporary Works etc. Any experience with ISO, audits and quality matters would be an advantage. THE BENEFITS: 31 days annual leave including Bank Holidays, plus additional long service days after each 5 years of continuous service; Profit Related Pay (PRP) Scheme providing a profit share bonus in December each year, subject to being employed for the full financial year; Royal London Pension scheme with employee contribution of 5% of pensionable earnings and corresponding employer contribution of 3%; Save as You Earn (SAYE) share saving scheme providing the opportunity to become a shareholder and purchase tax free shares; Life cover of 3x salary, contractual sick pay up to 6 weeks per year and long terms sickness cover (all subject to policy conditions); Various other benefits from free fruit, staff discounts and offers, free health checks and wellbeing initiatives and opportunities for training, development and progression. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
Apr 28, 2024
Full time
My client is an employee owned construction group that regular feature in the top 100 of the Sunday times best companies to work for award. They are seeking an experienced Health and Safety Advisor to join their existing team. THE ROLE: The role will be based at their Peterborough office and local sites, supporting build teams to deal with routine safety matters, inspections, site meetings, producing reports and assisting with audits. Their experienced advisors offer sound advice and practical solutions at both pre-construction and build stage and also reactively step in to investigate any incidents and resolve issues or challenges as they arise. This is a standalone role reporting directly to the Group Health and Safety Manager and you will be the primary point of contact for our teams and projects in the Cambridgeshire, South Lincolnshire, Norfolk and Northamptonshire areas. You will have the autonomy to make the role your own, influence change and build key relationships with both management teams and project delivery teams. THE CANDIDATE For the role of Health and Safety Advisor, construction experience is essential. The role would suit a health and safety professional with industry experience who is looking for an exciting new challenge with a well-established construction company. However, it could also be an ideal development opportunity for someone who has worked as a construction Site Manager, Project Manager or Contracts Manager with hands on experience managing building works and site teams and dealing with related health and safety matters, looking to take the next step in their career with our experienced team members on hand to provide support and guidance. Above all, they are seeking someone with the right skills and attitude. You will liaise with a range of colleagues including Site and Contracts Teams, Managers and Directors as well as external consultants and subcontractors, so must have strong communication and team working skills. You must be assertive, confident and able to foster positive working relationships whilst solving problems and able to calmly and confidently respond to changing situations. You must have in-depth knowledge of CDM Regulations, COSHH, Temporary Works etc. Any experience with ISO, audits and quality matters would be an advantage. THE BENEFITS: 31 days annual leave including Bank Holidays, plus additional long service days after each 5 years of continuous service; Profit Related Pay (PRP) Scheme providing a profit share bonus in December each year, subject to being employed for the full financial year; Royal London Pension scheme with employee contribution of 5% of pensionable earnings and corresponding employer contribution of 3%; Save as You Earn (SAYE) share saving scheme providing the opportunity to become a shareholder and purchase tax free shares; Life cover of 3x salary, contractual sick pay up to 6 weeks per year and long terms sickness cover (all subject to policy conditions); Various other benefits from free fruit, staff discounts and offers, free health checks and wellbeing initiatives and opportunities for training, development and progression. THE CONSULTANCY: Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
The Cluster IT Manager is a Single Point of Contact representing Global Information Services towards clusters business leadership and local stakeholders. The role owns the IT demand in the clusters and is accountable for end-to-end IT engagement towards business solution delivery, technology strategy development based on business objectives, services management, risk management and relationship management within the functions in the clusters Client Details A leading competitor in the FMCG industry. Description Business Services: Acts as the key liaison across UK & Ireland and its business units, information technology teams and external IT partners (peer industry, etc.). Is expected to embody the values of the company and ensures compliance with international & local IT corporate policies & procedures (including deep understanding and strict adherence to guidelines on 'Combined Business Model'). Drive digital transformation initiatives, leveraging emerging technologies to enhance productivity, customer experience, and competitive advantage. Partner with internal stakeholders to assess technology needs, prioritize projects, and allocate resources effectively. Provide strategic guidance and recommendations to senior management on IT investments, trends, and opportunities for innovation. Strategy and Planning: Engages with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure and Shared Platforms to assess the technology options and capabilities and develop business cases. Gathers key IT information data (I2P template) for the Value Creation Planning or cluster Business project, defines a strong business case in co-ordination with BPOs, Region and Global CoEs and cross IT functions either cluster or Global. Develop and implement comprehensive IT strategies aligned with business objectives for the UK, Ireland cluster. Represents and drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities. Ensures that the IT cost model for the cluster is accurate and transparent. Collaborates with Business, BPOs and the Regional IT Director to develop and deliver the annual GIS budget plan (AOP) for the cluster business. Provides period end closing reporting and insights. Assists the business in forecasting, documenting and planning for future IT needs, as well as manage IT prioritization activities within and across the clusters Oversees the planning, deployment, and maintenance of IT systems, networks, and applications to ensure optimal performance and reliability. Services Management: Ensures that SLA performance are aligned and communicated to the business leadership team. Liaises for that purpose with cluster IT team, Service Integration Manager and vendor Service Manager. Manages stakeholder expectations and alignment with business goals. In alignment with Global teams, drives within the cluster Continuous Improvement, Cost Reduction, Standardization and Harmonization of the GIS services. Accountable for local Vendor and contract management. Owns the pipeline of cluster IT projects and ensures their successful implementation. Participates in local Steerco's where appropriate Lead and mentor a team of IT professionals, fostering a innovation, collaboration, and continuous improvement. Evaluate vendor solutions, negotiate contracts, and manage relationships to ensure cost-effective procurement and service delivery. Establish and enforce IT policies, procedures, and security protocols to safeguard data, mitigate risks, and ensure compliance with regulatory requirements. Profile Education: A bachelor's or master's degree in Computer Science, Information Systems, Business Administration or related field, or equivalent work experience. Must have: Over 7 years of IT and Business/Industry work Experience with a broad range of exposure to various technical environments and business analysis. Over 3 years in advisory role in Information Systems to the business leadership function of which a significant amount has been in a company of similar size and complexity. Experience and understanding in business process management, with an ability to translates business needs into IT enabled solution Solid experience in managing matrix organization business leadership team to meet their expectation Capability to empower and develop people Experience of project definition and scoping, formulation of feasibility studies and benefits cases Must possess strong business acumen to perform as a reliable and valuable business partner. Experience in building & working with remote teams Job Offer bonus scheme up to 17.5% car allowance £6250 private healthcare 27 days holiday + bank holiday pension double contribution up to 10% volunteering days life insurance
Apr 28, 2024
Full time
The Cluster IT Manager is a Single Point of Contact representing Global Information Services towards clusters business leadership and local stakeholders. The role owns the IT demand in the clusters and is accountable for end-to-end IT engagement towards business solution delivery, technology strategy development based on business objectives, services management, risk management and relationship management within the functions in the clusters Client Details A leading competitor in the FMCG industry. Description Business Services: Acts as the key liaison across UK & Ireland and its business units, information technology teams and external IT partners (peer industry, etc.). Is expected to embody the values of the company and ensures compliance with international & local IT corporate policies & procedures (including deep understanding and strict adherence to guidelines on 'Combined Business Model'). Drive digital transformation initiatives, leveraging emerging technologies to enhance productivity, customer experience, and competitive advantage. Partner with internal stakeholders to assess technology needs, prioritize projects, and allocate resources effectively. Provide strategic guidance and recommendations to senior management on IT investments, trends, and opportunities for innovation. Strategy and Planning: Engages with Global CoEs, DevOps, CPG Sales, Strategy and Planning, Infrastructure and Shared Platforms to assess the technology options and capabilities and develop business cases. Gathers key IT information data (I2P template) for the Value Creation Planning or cluster Business project, defines a strong business case in co-ordination with BPOs, Region and Global CoEs and cross IT functions either cluster or Global. Develop and implement comprehensive IT strategies aligned with business objectives for the UK, Ireland cluster. Represents and drives the IT vision, strategy & initiatives to the business leadership team and ensures that the business stakeholders are aware of the IT vision, strategic planning and priorities. Ensures that the IT cost model for the cluster is accurate and transparent. Collaborates with Business, BPOs and the Regional IT Director to develop and deliver the annual GIS budget plan (AOP) for the cluster business. Provides period end closing reporting and insights. Assists the business in forecasting, documenting and planning for future IT needs, as well as manage IT prioritization activities within and across the clusters Oversees the planning, deployment, and maintenance of IT systems, networks, and applications to ensure optimal performance and reliability. Services Management: Ensures that SLA performance are aligned and communicated to the business leadership team. Liaises for that purpose with cluster IT team, Service Integration Manager and vendor Service Manager. Manages stakeholder expectations and alignment with business goals. In alignment with Global teams, drives within the cluster Continuous Improvement, Cost Reduction, Standardization and Harmonization of the GIS services. Accountable for local Vendor and contract management. Owns the pipeline of cluster IT projects and ensures their successful implementation. Participates in local Steerco's where appropriate Lead and mentor a team of IT professionals, fostering a innovation, collaboration, and continuous improvement. Evaluate vendor solutions, negotiate contracts, and manage relationships to ensure cost-effective procurement and service delivery. Establish and enforce IT policies, procedures, and security protocols to safeguard data, mitigate risks, and ensure compliance with regulatory requirements. Profile Education: A bachelor's or master's degree in Computer Science, Information Systems, Business Administration or related field, or equivalent work experience. Must have: Over 7 years of IT and Business/Industry work Experience with a broad range of exposure to various technical environments and business analysis. Over 3 years in advisory role in Information Systems to the business leadership function of which a significant amount has been in a company of similar size and complexity. Experience and understanding in business process management, with an ability to translates business needs into IT enabled solution Solid experience in managing matrix organization business leadership team to meet their expectation Capability to empower and develop people Experience of project definition and scoping, formulation of feasibility studies and benefits cases Must possess strong business acumen to perform as a reliable and valuable business partner. Experience in building & working with remote teams Job Offer bonus scheme up to 17.5% car allowance £6250 private healthcare 27 days holiday + bank holiday pension double contribution up to 10% volunteering days life insurance