Barton & Peveril Sixth Form College
Eastleigh, Hampshire
We are seeking a dynamic, inspirational, and motivated Music Teacher, specifically for our Popular Music Performance Course and/or A Level Music course, who possesses the capability to lead a variety of ensembles. Proficiency in conducting and piano playing is essential for this role. You will be responsible for making the subject exciting and for stimulating students' interest and enthusiasm in their studies. You will become a part of a team consisting of 13 full-time and part-time teaching staff, as well as 3 support staff, including a performing arts administrator. This team operates within a spacious, well-resourced new building, alongside very talented and committed students. Your teaching must maintain high quality, and your results should mirror the high calibre of your teaching. A dedication to active and innovative teaching and learning, both within and beyond the classroom, is essential. You should possess the passion to contribute to a successful teaching environment that fosters excellence in all students. At Barton Peveril, we nurture the musical talents of our students, offering a comprehensive academic program led by a specialist team of staff. This program includes A-Level Music, a Diploma in Popular Music Performance, and A-Level Music Technology. Additionally, we extend a warm and inclusive invitation to musicians from across the college community, regardless of their academic focus, to join our diverse range of ensembles and choirs. The department stands out for its state-of-the-art facilities, providing students with a cutting-edge learning environment. Many of our musicians continue their musical journey at top universities and the country's foremost conservatoires, such as the Royal Academy of Music, Guildhall School of Music and Drama, Trinity Laban Conservatoire, Royal Northern College of Music, and Royal Welsh College of Music and Drama. Barton Peveril has one of the largest Performing Arts Departments in the sector with over 500 students taking one or more qualifications at the college. We are proud to be able to support students from a range of specialist musical backgrounds as they prepare for their next steps in music and education. The College boasts a wide array of music ensembles, catering to diverse musical interests. Our Q-xtra ensemble options include Chamber Music, String Quartet, String Ensemble, Chamber Choir, Concert Orchestra, Session Orchestra, Soul Band and Choir. The Music Department also collaborates closely with our Musical Theatre team, and our musicians have the opportunity to be part of the ?pit band' for three annual musical theatre productions. JBRP1_UKTJ
May 01, 2024
Full time
We are seeking a dynamic, inspirational, and motivated Music Teacher, specifically for our Popular Music Performance Course and/or A Level Music course, who possesses the capability to lead a variety of ensembles. Proficiency in conducting and piano playing is essential for this role. You will be responsible for making the subject exciting and for stimulating students' interest and enthusiasm in their studies. You will become a part of a team consisting of 13 full-time and part-time teaching staff, as well as 3 support staff, including a performing arts administrator. This team operates within a spacious, well-resourced new building, alongside very talented and committed students. Your teaching must maintain high quality, and your results should mirror the high calibre of your teaching. A dedication to active and innovative teaching and learning, both within and beyond the classroom, is essential. You should possess the passion to contribute to a successful teaching environment that fosters excellence in all students. At Barton Peveril, we nurture the musical talents of our students, offering a comprehensive academic program led by a specialist team of staff. This program includes A-Level Music, a Diploma in Popular Music Performance, and A-Level Music Technology. Additionally, we extend a warm and inclusive invitation to musicians from across the college community, regardless of their academic focus, to join our diverse range of ensembles and choirs. The department stands out for its state-of-the-art facilities, providing students with a cutting-edge learning environment. Many of our musicians continue their musical journey at top universities and the country's foremost conservatoires, such as the Royal Academy of Music, Guildhall School of Music and Drama, Trinity Laban Conservatoire, Royal Northern College of Music, and Royal Welsh College of Music and Drama. Barton Peveril has one of the largest Performing Arts Departments in the sector with over 500 students taking one or more qualifications at the college. We are proud to be able to support students from a range of specialist musical backgrounds as they prepare for their next steps in music and education. The College boasts a wide array of music ensembles, catering to diverse musical interests. Our Q-xtra ensemble options include Chamber Music, String Quartet, String Ensemble, Chamber Choir, Concert Orchestra, Session Orchestra, Soul Band and Choir. The Music Department also collaborates closely with our Musical Theatre team, and our musicians have the opportunity to be part of the ?pit band' for three annual musical theatre productions. JBRP1_UKTJ
We are looking for an Internal Audit Reporting Assistant for a Permanent opportunity (full time) based in Milton Keynes to support the work of the department in reporting and administration. Join Our Team as an Internal Audit Reporting Assistant in Milton Keynes! Are you ready to embark on an exciting career journey where your skills and passion make a real impact? We're on the lookout for a dedicated and dynamic Internal Audit Reporting Assistant to join our team in Milton Keynes on a Permanent basis. Who Are We? We are a forward-thinking organization committed to excellence, and we're looking for someone like you to be a crucial part of our Risk & Assurance team. As our Internal Audit Reporting Assistant, you'll play a pivotal role in administrating our integrated audit database and providing essential support services. What's Your Average Day Like? In this multifaceted role, your day-to-day activities will be diverse and engaging. You'll have the opportunity to: Produce Impactful Reports: Create regular and ad hoc reports for our Internal Audit team. You'll also have the chance to produce new and additional reports as needed by our Director of Risk & Assurance and Deputy Head of Internal Audit. Produce Papers for Audit and Risk Committee: Being responsible for pulling together our reporting to our Audit and Risk committee as well as our Business Assurance committees on the work of the department and the status of audits and audit actions. Support Audit Action Tracking: Be the first point of contact for the Internal Audit team on audit action tracking and reporting through Pentana and CMO compliance. Collate and Review Data: Compile, review, and provide audit and action status for crucial committee meetings, including Business Assurance Committee, Audit & Risk Committee (ARC), and Safety, Health, and Environment (SHE) Committee meetings. Ensure Consistent Quality: Manage an effective review process to ensure that all reports maintain consistent quality standards. Process Improvement: Contribute to the identification and improvement of inefficient processes within the Internal Audit Team, adherence to audit manual documentation and sampling guidance , fostering a culture of continuous improvement. Performance Metrics: Assist in the preparation of periodic Internal Audit performance metrics for the Director of Risk & Assurance. ️ Workshop Preparation: Play a key role in the running and preparation of Internal Audit workshops, contributing your valuable insights. General Administration: Provide support in the general administration of the department, ensuring smooth operations. What essential skills and experiences are required? The successful candidate for this role will be required to be/have: - 1. Strong inter-personal skills. 2. Ability to work as a member of a team delivering audits. 3. Excellent organisational and time management skills - a good administrator. 4. Good database operation and other I.T skills (e.g. Word, Excel, SharePoint) Duration: Permanent Location: This role is based at The Quadrant:MK. For roles based in the Quadrant:MK, you must live within 90 minutes of The Quadrant. Closing date: 29th March 2024. Late applications will not be accepted. Interviews will be held W/C TBC Band & Salary: Band 5
May 01, 2024
Full time
We are looking for an Internal Audit Reporting Assistant for a Permanent opportunity (full time) based in Milton Keynes to support the work of the department in reporting and administration. Join Our Team as an Internal Audit Reporting Assistant in Milton Keynes! Are you ready to embark on an exciting career journey where your skills and passion make a real impact? We're on the lookout for a dedicated and dynamic Internal Audit Reporting Assistant to join our team in Milton Keynes on a Permanent basis. Who Are We? We are a forward-thinking organization committed to excellence, and we're looking for someone like you to be a crucial part of our Risk & Assurance team. As our Internal Audit Reporting Assistant, you'll play a pivotal role in administrating our integrated audit database and providing essential support services. What's Your Average Day Like? In this multifaceted role, your day-to-day activities will be diverse and engaging. You'll have the opportunity to: Produce Impactful Reports: Create regular and ad hoc reports for our Internal Audit team. You'll also have the chance to produce new and additional reports as needed by our Director of Risk & Assurance and Deputy Head of Internal Audit. Produce Papers for Audit and Risk Committee: Being responsible for pulling together our reporting to our Audit and Risk committee as well as our Business Assurance committees on the work of the department and the status of audits and audit actions. Support Audit Action Tracking: Be the first point of contact for the Internal Audit team on audit action tracking and reporting through Pentana and CMO compliance. Collate and Review Data: Compile, review, and provide audit and action status for crucial committee meetings, including Business Assurance Committee, Audit & Risk Committee (ARC), and Safety, Health, and Environment (SHE) Committee meetings. Ensure Consistent Quality: Manage an effective review process to ensure that all reports maintain consistent quality standards. Process Improvement: Contribute to the identification and improvement of inefficient processes within the Internal Audit Team, adherence to audit manual documentation and sampling guidance , fostering a culture of continuous improvement. Performance Metrics: Assist in the preparation of periodic Internal Audit performance metrics for the Director of Risk & Assurance. ️ Workshop Preparation: Play a key role in the running and preparation of Internal Audit workshops, contributing your valuable insights. General Administration: Provide support in the general administration of the department, ensuring smooth operations. What essential skills and experiences are required? The successful candidate for this role will be required to be/have: - 1. Strong inter-personal skills. 2. Ability to work as a member of a team delivering audits. 3. Excellent organisational and time management skills - a good administrator. 4. Good database operation and other I.T skills (e.g. Word, Excel, SharePoint) Duration: Permanent Location: This role is based at The Quadrant:MK. For roles based in the Quadrant:MK, you must live within 90 minutes of The Quadrant. Closing date: 29th March 2024. Late applications will not be accepted. Interviews will be held W/C TBC Band & Salary: Band 5
London based with the option of hybrid working in the office and from home Are you a digital specialist looking to make a difference at a critical time for the UK s physiotherapy profession? With pay, the future of the physiotherapy workforce and equity, diversity and belonging at the forefront of the CSP s work, as its Digital Channels Manager, you will join the Society at a time when maximising member engagement as it stands up for its 63,000 members has never been more important. This is a new role with the potential to have a significant and lasting impact on the Society s digital communications. As part of the Corporate Communications team, you will ensure the CSP s digital communications channels support the achievement of the Society s strategic objectives. You will be the CSP s leading source of expertise on the operation of its digital channels, manage their day-to-day operation and develop and deliver the Society s digital operational plan. You ll be a confident guide in supporting colleagues to maintain a high standard of digital capability both within the Corporate Communications team and across the CSP. To succeed in the role, you will have a strong knowledge and understanding across digital marketing techniques. You ll be an enthusiastic innovator, keen to apply your knowledge to continually improve the CSP s digital channels, with a particular focus on user acquisition and user experience. You ll be comfortable analysing and interpreting a range of data and analytics, drawing out valuable insights to recommend improvements across the CSP s digital channels. You ll be confident in your technical knowledge to work with suppliers and colleagues to deliver digital innovation. You ll have a detailed knowledge of major social media platforms and be eager to both develop our use of these channels and share your knowledge and ensure best practice across the CSP. You ll join a team of corporate communications professionals with responsibility for digital communications for a vibrant membership organisation of over 63,000 individuals. You will lead and guide digital projects across the team, as well as having line management responsibility for our digital officer and digital administrator. The CSP is committed to promoting equity, diversity and belonging within both the CSP and the profession more widely. You ll be committed to these principles and reflecting the diversity of the physiotherapy workforce across our channels. The CSP provides a supportive culture for your own learning, with opportunities for you to stretch yourself and test out different ways of working. If you are looking for a rewarding and challenging role, would enjoy working in a team environment and want to make a vital contribution at a critical time for the physiotherapy profession across the UK, this role is for you. The Chartered Society of Physiotherapy and Our Values The CSP is the professional, educational and trade union body for the UK's 63,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. We are proud to have been awarded the 2022 Best Companies One to Watch accreditation. At the CSP our goal is to create a culture which is characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA and reflect the expectations we have of ourselves and others. They guide what we do and how we do it to have the greatest impact for our members. Please click here for further information. For an informal discussion about the role, please contact Rob Ledger, Assistant Director of Strategic Communications, on or email . Click here to view a copy of the job description and person specification. The contractual base for this role is our London office, however employees are given the choice to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Therefore you will have the opportunity to work from your home address (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps). Employees are still expected to attend the office for in person meetings when required for the role. For further information and details of how to apply, please visit CVs will not be accepted. If you require any adjustments during the application stage, please email the Human Resources team at . Closing date: 10am, 23 September 2022 Interview dates: 10 or 11 October 2022. The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please click here . We offer an excellent benefits package, including 27 days annual leave plus bank holidays, Christmas office closure between 25 December and 1 January and generous pension scheme. To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs). NO AGENCIES
Sep 23, 2022
Full time
London based with the option of hybrid working in the office and from home Are you a digital specialist looking to make a difference at a critical time for the UK s physiotherapy profession? With pay, the future of the physiotherapy workforce and equity, diversity and belonging at the forefront of the CSP s work, as its Digital Channels Manager, you will join the Society at a time when maximising member engagement as it stands up for its 63,000 members has never been more important. This is a new role with the potential to have a significant and lasting impact on the Society s digital communications. As part of the Corporate Communications team, you will ensure the CSP s digital communications channels support the achievement of the Society s strategic objectives. You will be the CSP s leading source of expertise on the operation of its digital channels, manage their day-to-day operation and develop and deliver the Society s digital operational plan. You ll be a confident guide in supporting colleagues to maintain a high standard of digital capability both within the Corporate Communications team and across the CSP. To succeed in the role, you will have a strong knowledge and understanding across digital marketing techniques. You ll be an enthusiastic innovator, keen to apply your knowledge to continually improve the CSP s digital channels, with a particular focus on user acquisition and user experience. You ll be comfortable analysing and interpreting a range of data and analytics, drawing out valuable insights to recommend improvements across the CSP s digital channels. You ll be confident in your technical knowledge to work with suppliers and colleagues to deliver digital innovation. You ll have a detailed knowledge of major social media platforms and be eager to both develop our use of these channels and share your knowledge and ensure best practice across the CSP. You ll join a team of corporate communications professionals with responsibility for digital communications for a vibrant membership organisation of over 63,000 individuals. You will lead and guide digital projects across the team, as well as having line management responsibility for our digital officer and digital administrator. The CSP is committed to promoting equity, diversity and belonging within both the CSP and the profession more widely. You ll be committed to these principles and reflecting the diversity of the physiotherapy workforce across our channels. The CSP provides a supportive culture for your own learning, with opportunities for you to stretch yourself and test out different ways of working. If you are looking for a rewarding and challenging role, would enjoy working in a team environment and want to make a vital contribution at a critical time for the physiotherapy profession across the UK, this role is for you. The Chartered Society of Physiotherapy and Our Values The CSP is the professional, educational and trade union body for the UK's 63,000 chartered physiotherapists, physiotherapy students and support workers; and one of the largest representative bodies in healthcare. We are proud to have been awarded the 2022 Best Companies One to Watch accreditation. At the CSP our goal is to create a culture which is characterised by innovation, respect, encouragement, passion and teamwork. We all strive for continuous improvement and to be the best at everything we do. We aspire to work in a way that embodies our values of learning, courage, inclusive and integrity. Our shared values are part of our organisational DNA and reflect the expectations we have of ourselves and others. They guide what we do and how we do it to have the greatest impact for our members. Please click here for further information. For an informal discussion about the role, please contact Rob Ledger, Assistant Director of Strategic Communications, on or email . Click here to view a copy of the job description and person specification. The contractual base for this role is our London office, however employees are given the choice to decide how, when and where they work best in a way that balances the needs of the CSP, the team and themselves. Therefore you will have the opportunity to work from your home address (subject to meeting homeworking assessment requirements, which includes a minimum broadband speed of 18Mbps). Employees are still expected to attend the office for in person meetings when required for the role. For further information and details of how to apply, please visit CVs will not be accepted. If you require any adjustments during the application stage, please email the Human Resources team at . Closing date: 10am, 23 September 2022 Interview dates: 10 or 11 October 2022. The CSP is committed to equity of opportunity, and we aim to provide a working and learning environment which is free from discrimination. We are taking appropriate steps to create a workforce that reflects the diverse society we work and live in and therefore positively encourage candidates from all sections of the community to apply. To see our Equity, Diversity and Belonging strategy please click here . We offer an excellent benefits package, including 27 days annual leave plus bank holidays, Christmas office closure between 25 December and 1 January and generous pension scheme. To enable our employees to balance their individual, family and work-life, we would be happy to discuss flexible working arrangements with shortlisted candidates (subject to business needs). NO AGENCIES
Band E - Exhibits Support, Belvedere Warehouse. These posts are part of the Warehouse service delivery team delivering support activities to LDSS customers and other business groups in relation to Exhibit Support. The service we provide covers a wide range of activities defined within the groupings of administration, exhibits, compliance, training, service improvement and data cleanse work is involved, requiring a good level of IT knowledge. Central Warehouse is located at Belvedere Storage Facility and a deeper storage solution in Woolwich at Warspite Road. This role will mainly be based within the LDSS Central Warehouse but there is a requirement to move across the MPS Working hours within this role are office hours within the agreed LDSS operating hours of 6am-6pm. Key Responsibilities: Work with LDSS and MPS colleagues in relation to Exhibits from across the MPS using the relevant software packages in place. Liaising with stakeholders with regards exhibits and collections and other general enquiries. Make best use of the latest technology. An extensive knowledge of the MPS Exhibits Manual [Training will be provided] Compliance working with the audit and learning and development process Work with other colleagues within the OSS MO11, share best practice and have an understanding of the process in each area. Skills, Knowledge and Experience: Excellent IT and communication skills both verbal and written. Good organisation skills as well as attention to detail and the ability to work under pressure in a confident manner and solve problems. Problem solving. Experience of working in a target driven environment. Be forward thinking and proactive in assessing and completing your work load. Health and Safety in a working environment Handling of hazardous goods; Demonstrate a flexible approach, open to new ideas, approaches and cultures, valuing diversity and difference, supporting and taking part in change initiatives Training will be provided on the following Knowledge of the Non-Police Firearms SOP, and safe working practices around the storage, movement and disposal. Understanding of the high risk items and process for these items with regards to retention and disposal. Ability to access relevant databases. Disposal and recycling knowledge and understanding of high value/risk items. Manufacture and Storage Explosives Regulations 2005;
Feb 25, 2022
Seasonal
Band E - Exhibits Support, Belvedere Warehouse. These posts are part of the Warehouse service delivery team delivering support activities to LDSS customers and other business groups in relation to Exhibit Support. The service we provide covers a wide range of activities defined within the groupings of administration, exhibits, compliance, training, service improvement and data cleanse work is involved, requiring a good level of IT knowledge. Central Warehouse is located at Belvedere Storage Facility and a deeper storage solution in Woolwich at Warspite Road. This role will mainly be based within the LDSS Central Warehouse but there is a requirement to move across the MPS Working hours within this role are office hours within the agreed LDSS operating hours of 6am-6pm. Key Responsibilities: Work with LDSS and MPS colleagues in relation to Exhibits from across the MPS using the relevant software packages in place. Liaising with stakeholders with regards exhibits and collections and other general enquiries. Make best use of the latest technology. An extensive knowledge of the MPS Exhibits Manual [Training will be provided] Compliance working with the audit and learning and development process Work with other colleagues within the OSS MO11, share best practice and have an understanding of the process in each area. Skills, Knowledge and Experience: Excellent IT and communication skills both verbal and written. Good organisation skills as well as attention to detail and the ability to work under pressure in a confident manner and solve problems. Problem solving. Experience of working in a target driven environment. Be forward thinking and proactive in assessing and completing your work load. Health and Safety in a working environment Handling of hazardous goods; Demonstrate a flexible approach, open to new ideas, approaches and cultures, valuing diversity and difference, supporting and taking part in change initiatives Training will be provided on the following Knowledge of the Non-Police Firearms SOP, and safe working practices around the storage, movement and disposal. Understanding of the high risk items and process for these items with regards to retention and disposal. Ability to access relevant databases. Disposal and recycling knowledge and understanding of high value/risk items. Manufacture and Storage Explosives Regulations 2005;
Our public sector client are looking for a temporary worker to join their team as a case administrator. You will be working with the National Probation Service to help with improving their compliance. The post holder will be required to contact service users to re engage them in work programmes or to check where they have previously been sign posted to e.g, education, training, employment etc. This will be to improve the intake and attendance on these programmes. Your day to day responsibilities will include: - Case trawling - Contacting service users via phone - Analysing data and spotting anomaly's - Use of in-house systems - General administration tasks The ideal candidate will have case administration experience and probation service experience. This is initially a temporary role until 25/04/22, with the chance of being extended. It is full time, Monday - Friday, 37 hours a week. This role is £9.56 per hour. The post holder will be based at Minerva Wharf, Wolverhampton, WV1 3LX however you may be required to travel around the west midlands on the odd occasion. The successful candidate will be required to undergo prison vetting due to the nature of the role. If this is something you would be interested in please apply for more information.
Dec 08, 2021
Full time
Our public sector client are looking for a temporary worker to join their team as a case administrator. You will be working with the National Probation Service to help with improving their compliance. The post holder will be required to contact service users to re engage them in work programmes or to check where they have previously been sign posted to e.g, education, training, employment etc. This will be to improve the intake and attendance on these programmes. Your day to day responsibilities will include: - Case trawling - Contacting service users via phone - Analysing data and spotting anomaly's - Use of in-house systems - General administration tasks The ideal candidate will have case administration experience and probation service experience. This is initially a temporary role until 25/04/22, with the chance of being extended. It is full time, Monday - Friday, 37 hours a week. This role is £9.56 per hour. The post holder will be based at Minerva Wharf, Wolverhampton, WV1 3LX however you may be required to travel around the west midlands on the odd occasion. The successful candidate will be required to undergo prison vetting due to the nature of the role. If this is something you would be interested in please apply for more information.
Our Journey: At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about. We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there? Job Title: Customer Resolution Centre Administrator Department: Customer Operations Office: Working between home and in our vibrant Coventry office. Hours: 8:30 till 17:00 Monday to Friday In this role you will be responsible for the admin function of the Customer Case Resolution Team. You will be required to use your initiative to assist the team in resolving their queries as quickly and efficiently as possible by organising workloads and logging incoming complaints in a timely manner. Your part in the team: You will be involved in completing SARS (subject access requests) for energy and broadband to ensure we do not go over the SLA set out by GDPR Responsible for ensuring all incoming emails are allocated and actioned accordingly by the end of each working day and further acknowledgements sent where applicable. Responsible for ensuring all Ombudsman/Extra Help Unit/Executive and Legal correspondence is logged accurately within the internal systems and correctly categorised including the root cause. Ensure all updates received on Executive complaints are logged on the relative case and Caseworkers made aware. Responsible for completing Subject Access Requests are completed - within the regulated timescales. Receive and administer postal correspondence, ensuring scanned, dispositioned and correctly administered within our company CRM system - Zendesk. Ensure timely initiation of fixes and allocation of cases to the appropriate to the correct team. Be meticulous in the logging of complaint start dates and have a very keen eye for detail. Actively monitor and administer cases reaching 8 weeks old to ensure compliance with our regulatory requirements. Ensure the integrity of case data held within the CRM system taking action to cleanse this where required to ensure one version of the truth. Undertake all other administrative duties with the team as reasonably requested. Personally responsible for consistently meeting and exceeding the challenging qualitative and quantitative customer service targets and KPIs. Identify and drive improvements to the way Customer Service works and how that impacts on your colleagues and your customers. Take ownership for driving your own performance forward. What you'll need to help you make the best of the role: Excellent interpersonal, verbal and written communication skills. Ability to work accurately with close attention to detail under minimum supervision. A professional, pro-active approach to work. Ability to learn quickly adapt in a fast paced environment. Demonstrate good organisation and time management skills. Excellent Word, Excel and general IT skills and to be able to navigate through a number of systems. Previous customer service experience in a similar industry would be desirable. Be a Team Player, and be able to work productively with the Team and independently.
Dec 06, 2021
Full time
Our Journey: At Shell Energy, we believe that home energy matters. It's more than what boils the kettle or keeps the radiators warm. It empowers us to make better decisions now about our world tomorrow. It's the reason why we supply 100% renewable electricity, carbon neutral home energy, smart home technology, discounts on broadband, and exclusive rewards. Going above and beyond for our customers is what we're all about. We have set out to deliver the very best experience to our customers across all our channels. But bigger challenges lie ahead. We need to keep moving forward. Why don't you help us get there? Job Title: Customer Resolution Centre Administrator Department: Customer Operations Office: Working between home and in our vibrant Coventry office. Hours: 8:30 till 17:00 Monday to Friday In this role you will be responsible for the admin function of the Customer Case Resolution Team. You will be required to use your initiative to assist the team in resolving their queries as quickly and efficiently as possible by organising workloads and logging incoming complaints in a timely manner. Your part in the team: You will be involved in completing SARS (subject access requests) for energy and broadband to ensure we do not go over the SLA set out by GDPR Responsible for ensuring all incoming emails are allocated and actioned accordingly by the end of each working day and further acknowledgements sent where applicable. Responsible for ensuring all Ombudsman/Extra Help Unit/Executive and Legal correspondence is logged accurately within the internal systems and correctly categorised including the root cause. Ensure all updates received on Executive complaints are logged on the relative case and Caseworkers made aware. Responsible for completing Subject Access Requests are completed - within the regulated timescales. Receive and administer postal correspondence, ensuring scanned, dispositioned and correctly administered within our company CRM system - Zendesk. Ensure timely initiation of fixes and allocation of cases to the appropriate to the correct team. Be meticulous in the logging of complaint start dates and have a very keen eye for detail. Actively monitor and administer cases reaching 8 weeks old to ensure compliance with our regulatory requirements. Ensure the integrity of case data held within the CRM system taking action to cleanse this where required to ensure one version of the truth. Undertake all other administrative duties with the team as reasonably requested. Personally responsible for consistently meeting and exceeding the challenging qualitative and quantitative customer service targets and KPIs. Identify and drive improvements to the way Customer Service works and how that impacts on your colleagues and your customers. Take ownership for driving your own performance forward. What you'll need to help you make the best of the role: Excellent interpersonal, verbal and written communication skills. Ability to work accurately with close attention to detail under minimum supervision. A professional, pro-active approach to work. Ability to learn quickly adapt in a fast paced environment. Demonstrate good organisation and time management skills. Excellent Word, Excel and general IT skills and to be able to navigate through a number of systems. Previous customer service experience in a similar industry would be desirable. Be a Team Player, and be able to work productively with the Team and independently.
Data and Exams Administrator Permanent, 20 hours per week Term time plus 2 weeks The Redhill Academy Trust Pay Scale, Band 6, Scale point 28-32 £17,977 - £19,843 pro rata Actual Salary £8,605 - £9,498 per annum Working with the Data and Exams Manager you will be involved in the effective provision of the academys data management and examination service...... click apply for full job details
Dec 04, 2021
Full time
Data and Exams Administrator Permanent, 20 hours per week Term time plus 2 weeks The Redhill Academy Trust Pay Scale, Band 6, Scale point 28-32 £17,977 - £19,843 pro rata Actual Salary £8,605 - £9,498 per annum Working with the Data and Exams Manager you will be involved in the effective provision of the academys data management and examination service...... click apply for full job details