CRM Manager Crewe Salary up to £38,000 + Generous Holiday Allowance, Company Pension and Great Discounts At Ryman we have an incredible role to join our vibrant Marketing Team, this role will sit in the heart of the CRM team. The Role: As CRM Manager, you will liaise with key stakeholders across the business to ensure our customers receive relevant, timely and inspiring communications from the brand aimed at driving repeat purchase and long-term loyalty. You will drive the development and implementation of our email strategy across broadcast and automation campaigns to drive sales and engagement with both businesses and consumers. Role of Department: The marketing team is responsible for delivering POS and marketing communications in store, advertising, PR and social media activity, creative development, own label packaging, CRM, leaflets & publications, events and other activities to help drive sales both instore and online, engage customers and support the awareness and development of the Ryman brand. What you will get from us: A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub Main Duties and Responsibilities: Manage the email marketing calendar, working with the Senior CRM Manager and the necessary stakeholders to ensure that emails align with the overall customer plan. Design and implement weekly emails including creating compelling copy, subject lines and design templates and briefing the design studio along with building the emails in our email & customer data platform, Ometria. Manage the full sign off process for all emails, including Trading sign off, building strong relationships with Trading and eCommerce teams. Alongside the Senior CRM Manager, further develop and bring to life the lifecycle/automation campaigns from welcome journeys to post purchase and retention primarily across email, but working with the wider digital team to incorporate other channels into the flows. Use customer segmentation data to tailor marketing communications, to increase relevancy and frequency of purchase. Promote a culture of test & learn to drive innovation and utilise the full functionality of our customer data platform. Create timely, accurate, inspiring and error free customer communications, with a consistent tone of voice, look and feel, which supports our brand objectives. Be responsible for the analysis of all email campaigns, providing detailed reporting to the business across key KPIs and sharing best practice and recommendations to improve email performance. Be responsible for managing GDPR requests within the team. Build strong relationships with teams across the business through credible, fact based discussions, which seek to fulfil overall business objectives. Support the Senior CRM Manager on delivery of the Ryman Rewards loyalty program What we would like to see in you? Experience in an email or campaign role, with a minimum of 2 years' experience, ideally to include lifecycle campaigns and with good knowledge of industry best practice and building segmentation . A strong creative executer, with excellent copywriting skills and the capability to create compelling customer communications. Commercially astute, balancing trade driving needs with customer relationships and brand/communication stories. A dynamic, passionate self-starter who can prioritise their own workload and take full accountability for all aspects of their role .Excellent prioritisation skills with the ability to manage multiple projects concurrently. A team player with a can-do attitude who is willing to go the extra mile to ensure work is completed on time and to the highest standards. An analytical mind, able to interpret data to help drive decisions and engage across the business. A confident communicator, who can clearly articulate credible opinions based on facts and challenge key stakeholders, appropriately, at all levels. The ability to be flexible and work to support the needs of the business including occasional weekend / out of hours working. The ability to travel to offsite meetings and events .Experience working in retail eCommerce is preferred. Experience working with the Ometria email platform and Magento 2 would be an advantage. Knowledge of Photoshop and basic HTML would be an advantage. Experience working on direct mail and loyalty schemes would be an advantage Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work. Want to join our team? Apply today for this exciting CRM Manager role
Apr 29, 2024
Full time
CRM Manager Crewe Salary up to £38,000 + Generous Holiday Allowance, Company Pension and Great Discounts At Ryman we have an incredible role to join our vibrant Marketing Team, this role will sit in the heart of the CRM team. The Role: As CRM Manager, you will liaise with key stakeholders across the business to ensure our customers receive relevant, timely and inspiring communications from the brand aimed at driving repeat purchase and long-term loyalty. You will drive the development and implementation of our email strategy across broadcast and automation campaigns to drive sales and engagement with both businesses and consumers. Role of Department: The marketing team is responsible for delivering POS and marketing communications in store, advertising, PR and social media activity, creative development, own label packaging, CRM, leaflets & publications, events and other activities to help drive sales both instore and online, engage customers and support the awareness and development of the Ryman brand. What you will get from us: A great Team to work with where you can progress and make a difference at all levels Competitive Salary Holiday Allowance Free Parking Subsidised Canteen Company Pension scheme Apprenticeship scheme to continue your development Generous discount at TPRG and on our amazing benefits hub Main Duties and Responsibilities: Manage the email marketing calendar, working with the Senior CRM Manager and the necessary stakeholders to ensure that emails align with the overall customer plan. Design and implement weekly emails including creating compelling copy, subject lines and design templates and briefing the design studio along with building the emails in our email & customer data platform, Ometria. Manage the full sign off process for all emails, including Trading sign off, building strong relationships with Trading and eCommerce teams. Alongside the Senior CRM Manager, further develop and bring to life the lifecycle/automation campaigns from welcome journeys to post purchase and retention primarily across email, but working with the wider digital team to incorporate other channels into the flows. Use customer segmentation data to tailor marketing communications, to increase relevancy and frequency of purchase. Promote a culture of test & learn to drive innovation and utilise the full functionality of our customer data platform. Create timely, accurate, inspiring and error free customer communications, with a consistent tone of voice, look and feel, which supports our brand objectives. Be responsible for the analysis of all email campaigns, providing detailed reporting to the business across key KPIs and sharing best practice and recommendations to improve email performance. Be responsible for managing GDPR requests within the team. Build strong relationships with teams across the business through credible, fact based discussions, which seek to fulfil overall business objectives. Support the Senior CRM Manager on delivery of the Ryman Rewards loyalty program What we would like to see in you? Experience in an email or campaign role, with a minimum of 2 years' experience, ideally to include lifecycle campaigns and with good knowledge of industry best practice and building segmentation . A strong creative executer, with excellent copywriting skills and the capability to create compelling customer communications. Commercially astute, balancing trade driving needs with customer relationships and brand/communication stories. A dynamic, passionate self-starter who can prioritise their own workload and take full accountability for all aspects of their role .Excellent prioritisation skills with the ability to manage multiple projects concurrently. A team player with a can-do attitude who is willing to go the extra mile to ensure work is completed on time and to the highest standards. An analytical mind, able to interpret data to help drive decisions and engage across the business. A confident communicator, who can clearly articulate credible opinions based on facts and challenge key stakeholders, appropriately, at all levels. The ability to be flexible and work to support the needs of the business including occasional weekend / out of hours working. The ability to travel to offsite meetings and events .Experience working in retail eCommerce is preferred. Experience working with the Ometria email platform and Magento 2 would be an advantage. Knowledge of Photoshop and basic HTML would be an advantage. Experience working on direct mail and loyalty schemes would be an advantage Who we are: Henry J Ryman, founder of Ryman, opened his first store in London at Great Portland Street in 1893, and there is still a store there today. Ryman is part of Theo Paphitis Retail Group, which comprises Ryman, Robert Dyas, Boux Avenue and the London Graphic Centre. Ryman is committed to the unlearning of unconscious bias, diversity and inclusion long term, which will remain a key focus for all aspects of our business and operations. From our product production in our supply chain to our extensive workforce, we aim to be transparent in our efforts to become a thriving, diverse and inclusive place to work. Want to join our team? Apply today for this exciting CRM Manager role
Sales Consultant/Account Manager/London/12 month contract/£45 per hour (£90,000 plus pa)/Hybrid/inside IR35 I have a fantastic 12 month contract opportunity for an account manager who thrives in building relationships and selling/consulting with clients. The successful candidate must have experience working with the Google Marketing Platform. Top 4 skills: Display & Video 360 (DV360) Campaign Manager 360 (CV360) Search Ads 360 (SA360) Stakeholder management This is an exciting opportunity to work with leading digital agencies and act as a point of contact/influencer/consultant. If you are a sales savvy, experienced technical consultant please do not hesitate to apply now!
Apr 29, 2024
Contractor
Sales Consultant/Account Manager/London/12 month contract/£45 per hour (£90,000 plus pa)/Hybrid/inside IR35 I have a fantastic 12 month contract opportunity for an account manager who thrives in building relationships and selling/consulting with clients. The successful candidate must have experience working with the Google Marketing Platform. Top 4 skills: Display & Video 360 (DV360) Campaign Manager 360 (CV360) Search Ads 360 (SA360) Stakeholder management This is an exciting opportunity to work with leading digital agencies and act as a point of contact/influencer/consultant. If you are a sales savvy, experienced technical consultant please do not hesitate to apply now!
HubSpot Consultant | 12-Month Contract | £300 - £400 Outside IR35 |Remote My client is currently recruiting for an experienced HubSpot Consultant for a 12-month project. This role is paying between £300 to £400 per day, outside of IR35. The successful candidate will be experienced in HubSpot CRM, Start-up mentality, Growth marketing, etc. What you will need Strong experience with HubSpot CRM Strong experience in SaaS Marketing Strong Experience in Growth Marketing Experience bringing new products to market Experience with SEO techniques Experience working with Start-ups (Beneficial) If you feel like this Marketing Manager contract is a good fit for you and would like to know more then please apply with your most up to date CV. HubSpot Consultant | 12-Month Contract | £300 - £400 Outside IR35 |Remote
Apr 29, 2024
Contractor
HubSpot Consultant | 12-Month Contract | £300 - £400 Outside IR35 |Remote My client is currently recruiting for an experienced HubSpot Consultant for a 12-month project. This role is paying between £300 to £400 per day, outside of IR35. The successful candidate will be experienced in HubSpot CRM, Start-up mentality, Growth marketing, etc. What you will need Strong experience with HubSpot CRM Strong experience in SaaS Marketing Strong Experience in Growth Marketing Experience bringing new products to market Experience with SEO techniques Experience working with Start-ups (Beneficial) If you feel like this Marketing Manager contract is a good fit for you and would like to know more then please apply with your most up to date CV. HubSpot Consultant | 12-Month Contract | £300 - £400 Outside IR35 |Remote
Regional Manager - Merchandising 30,600 per year + 290 per month car allowance Location; Field Based - Cardiff We are looking for an regional manager to join the Store Support division. Your main responsibility will be to manage, control and monitor the colleagues working within your region and client accounts. You must also maintain and develop these relationships and continue to build effective lines of communications between us, the clients, and any relevant agency at all levels. Job Specifics - Regional Manager You will be required to: Train and develop all levels of merchandisers and build small teams who can travel together Work closely with the client to understand their requirements Manage the client resource requirement by evaluating the workplan's project schedules Ensure any issues raised are reacted to in good time To support the recruitment & training processes, building teams who can travel together To conduct regular site visits, ensure all H&S procedures are adhered to whilst maintain a consistent delivery across the client estate and associated contracts Personal Specification: A proven track record of people management Ability to have a strong impact and influence key decisions Excellent client facing skills Motivational and team building skills Full UK Driving License Experience in project / account / area management within the retail environment (Desired) Previous merchandising experience (Desired) We look forward to receiving your application. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Apr 29, 2024
Full time
Regional Manager - Merchandising 30,600 per year + 290 per month car allowance Location; Field Based - Cardiff We are looking for an regional manager to join the Store Support division. Your main responsibility will be to manage, control and monitor the colleagues working within your region and client accounts. You must also maintain and develop these relationships and continue to build effective lines of communications between us, the clients, and any relevant agency at all levels. Job Specifics - Regional Manager You will be required to: Train and develop all levels of merchandisers and build small teams who can travel together Work closely with the client to understand their requirements Manage the client resource requirement by evaluating the workplan's project schedules Ensure any issues raised are reacted to in good time To support the recruitment & training processes, building teams who can travel together To conduct regular site visits, ensure all H&S procedures are adhered to whilst maintain a consistent delivery across the client estate and associated contracts Personal Specification: A proven track record of people management Ability to have a strong impact and influence key decisions Excellent client facing skills Motivational and team building skills Full UK Driving License Experience in project / account / area management within the retail environment (Desired) Previous merchandising experience (Desired) We look forward to receiving your application. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 OTE £80K + Remote based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Solution Sales into Higher Education/Universities Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me.
Apr 29, 2024
Full time
Are you ready for your next step as a Business Development Manager? Take a look below and apply if you feel you are suited for the role! Real Time Consultants are working with a software and services company who help universities and colleges. Salary - £40000-£50000 OTE £80K + Remote based As a Business Development Manager, you will be: Working with the Head of Business Development to generate revenue from installed base clients Identification of opportunities, qualification to managing the sales cycle to successful close Writing proposals and solution selling Cold calling Ensuring the CRM is up to date for each account Liaise with clients and internal teams Responsible for executing approved marketing campaigns What you will be doing: Solution Sales into Higher Education/Universities Activity Based Costing Course and Module Costing TRAC Statutory Return for HE Sector Consultancy Services, Support Services, Management Service, Implementation Services C-Suite engagement Day to Day Activities: Identify and generate potential new leads Seek out new relationships with clients Producing proposals and converting to deals Provide weekly forecasts, keep an active and organised pipeline Being a productive and supportive member of the team Qualifications/Skills Educated to Degree Level Minimum of 2-years working within a business development role Proven delivery of targets The ability to sell products and services Business management skills Excellent verbal and written communication skills The ability to use your initiative Leadership skills Customer Service skills Persuading skills Ambition and desire to succeed If you would like to hear more about this opportunity, please apply, email (see below) or ring me.
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we are not just referring to the world of wizards, dragons, and superheroes or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what is next From brilliant creatives to technology trailblazers across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. W arner Bros. Discovery, Inc. is the global leader in scripted and real-life entertainment, sports, and news. We serve passionate fans with content that inspires, informs, and entertains. We provide leadership across deeply loved and trusted brands, such as HBO, CNN, Discovery Channel, Eurosport, TLC, Animal Planet, HGTV, Food Network, and Travel Channel. Available in 220 countries and territories and fifty languages, WBD reaches viewers on all screens and services, from free-to-air and paid-TV channels to digital streaming services, to social and mobile-first content. WBD delivers over 8,000 hours of original programming each year. WBD's Direct To Consumer (DTC) group is the global leader in providing innovative and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to entertain and improve the lives of our customers . About WBD Sports Warner Bros. Discovery Sports spans a host of iconic brands. Over 30 years, Eurosport has established itself as a household name for sports in EMEA . It produces authentic, premium, and innovative content on linear and digital platforms and offers users a best-in-class sports news and data experience. Given Eurosport's French heritage - as an Olympics rights holder - you will be joining ahead of our "home games." In the UK, the more recent launch of TNT Sports - a joint venture with BT - means WBD Sports boasts an incredible rights portfolio including Premier League and Champions League football, Test cricket, Guinness Premiership rugby and more. Globally - on the discovery+ and Max properties - WBD Sports is unrivalled as the most prominent sports proposition within any of the global streaming services. Position summary As a P roduct Manager in the WBD Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a n important role in the WBD Sports product team - leading on product discovery, roadmap definition and ensuring that your team - and teams that you work with deliver the right features for customers at pace You will do this by working with customer insight s , stakeholders, designers , and technology partners to determine value - for our customers and for our business. You will then crystallize that into tightly defined project artefacts that can be easily understood and refined by our engineering teams. Either by coaching, mentoring and leading product managers in your team - or taking direct responsibility yourself. In this role you will need to be able to roll your sleeves up and lead on the definition of project artefacts - as well as identify the right opportunities to empower junior members of the team. Where ambiguity exists , you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams - as you are with our partners in tech. And you will be a great communicator with all these audiences, able to achieve buy in for your ideas, whether by written or oral communication. This role will report to the Product lead for Eurosport and TNT Sports digital products and within that role y ou may be expected to work with software teams across web, apps, and Connected TV platforms . You will be expected to work autonomously across complex feature development , driving resolution and clarity for your tech partners - and leading your produc t team towards the same. We are looking for a P roduct manager with experience in delivering end-to-end features and functionalities, who demonstrates product expertise , advocates for the consumer, consistently collaborates with the stakeholders, and creates impact. The ideal candidate will be a fast-learning , enthusiastic and highly motivated product person with a passion for customer experience and sports. Key Responsibilities: Create high-quality product artefacts - JIRA tickets, confluence documents, design briefs, and acceptance criteria to define the product/ feature requirements clearly and concisely. Partner effectively with designers, developers, and delivery managers in an agile setup to deliver against the product strategy and roadmap Participate in daily agile ceremonies and work with developers and QA engineers to deliver bug-free features. Establish and drive ship cadence; build credibility by ensuring high quality, defect-free products Ensure timely delivery of high-quality product features and optimizations and use data to validate impact and demonstrate that you can achieve high-impact goals with your feature Deeply understand the consumer and the market to ship the product/feature that meets consumer needs and business goals. Proactively work with the data and insights team to identify optimization opportunities for the functional area. Able to conduct analysis to ensure the right features are built to achieve product and business goals Collaborate with editorial and ad sales stakeholders to create a prioritized backlog of value-driving features. D efine product strategy and translate it into roadmaps based on customer needs and business goals ; Set priorities and build shared understanding across teams Influence peers and stakeholders as VOC Comfortabl y us e a range of processes and mechanisms to ensure product meets customer needs Effective partner for Engineering, Design, and Business teams. They will trust your work and view you as an ally and advocate on their behalf . Create clear and concise business documents, project reports and PRFAQ's that ca n be used as examples for your peers to aspire to. Qualification and Experience: Minimum 3 + years of product management experience working on a DTC - OTT plat forms Experience working on mobile apps and websites. Knowledge, understanding and experience of Agile product development practices. Excellent written and oral communication with the ability to write for and present to non-digitally savvy audiences. E xperience in end-to-end ownership and accountability of multiple features/functional areas Experience in managing and influencing multiple stakeholders. A passion for Sports and a good understanding of the media and sports industries. A n initiative-taker with excellent problem-solving and execution mindset Desirable but not necessary: Hands-on experience with analytics and experimentation tools Desirable but not necessary: Experience in the media or sports industry How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at click apply for full job details
Apr 29, 2024
Full time
Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery the stuff dreams are made of. Who We Are When we say, "the stuff dreams are made of," we are not just referring to the world of wizards, dragons, and superheroes or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what is next From brilliant creatives to technology trailblazers across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. W arner Bros. Discovery, Inc. is the global leader in scripted and real-life entertainment, sports, and news. We serve passionate fans with content that inspires, informs, and entertains. We provide leadership across deeply loved and trusted brands, such as HBO, CNN, Discovery Channel, Eurosport, TLC, Animal Planet, HGTV, Food Network, and Travel Channel. Available in 220 countries and territories and fifty languages, WBD reaches viewers on all screens and services, from free-to-air and paid-TV channels to digital streaming services, to social and mobile-first content. WBD delivers over 8,000 hours of original programming each year. WBD's Direct To Consumer (DTC) group is the global leader in providing innovative and immersive digital products and content for iconic brands. We are working at the crossroads of technology, entertainment, and everyday utility. As content creators across the digital ecosystem, we leverage our technology to create immersive viewing and interactive experiences. We tell engaging stories to millions of viewers across the Internet every day and bring new interactive experiences to life to entertain and improve the lives of our customers . About WBD Sports Warner Bros. Discovery Sports spans a host of iconic brands. Over 30 years, Eurosport has established itself as a household name for sports in EMEA . It produces authentic, premium, and innovative content on linear and digital platforms and offers users a best-in-class sports news and data experience. Given Eurosport's French heritage - as an Olympics rights holder - you will be joining ahead of our "home games." In the UK, the more recent launch of TNT Sports - a joint venture with BT - means WBD Sports boasts an incredible rights portfolio including Premier League and Champions League football, Test cricket, Guinness Premiership rugby and more. Globally - on the discovery+ and Max properties - WBD Sports is unrivalled as the most prominent sports proposition within any of the global streaming services. Position summary As a P roduct Manager in the WBD Sports team you will be responsible for shaping the customer experience for millions of users who care passionately about what you do. You will play a n important role in the WBD Sports product team - leading on product discovery, roadmap definition and ensuring that your team - and teams that you work with deliver the right features for customers at pace You will do this by working with customer insight s , stakeholders, designers , and technology partners to determine value - for our customers and for our business. You will then crystallize that into tightly defined project artefacts that can be easily understood and refined by our engineering teams. Either by coaching, mentoring and leading product managers in your team - or taking direct responsibility yourself. In this role you will need to be able to roll your sleeves up and lead on the definition of project artefacts - as well as identify the right opportunities to empower junior members of the team. Where ambiguity exists , you will make the right calls and be biased towards action. You will be as at home working with editorial, insight, marketing, customer service, legal and commercial teams - as you are with our partners in tech. And you will be a great communicator with all these audiences, able to achieve buy in for your ideas, whether by written or oral communication. This role will report to the Product lead for Eurosport and TNT Sports digital products and within that role y ou may be expected to work with software teams across web, apps, and Connected TV platforms . You will be expected to work autonomously across complex feature development , driving resolution and clarity for your tech partners - and leading your produc t team towards the same. We are looking for a P roduct manager with experience in delivering end-to-end features and functionalities, who demonstrates product expertise , advocates for the consumer, consistently collaborates with the stakeholders, and creates impact. The ideal candidate will be a fast-learning , enthusiastic and highly motivated product person with a passion for customer experience and sports. Key Responsibilities: Create high-quality product artefacts - JIRA tickets, confluence documents, design briefs, and acceptance criteria to define the product/ feature requirements clearly and concisely. Partner effectively with designers, developers, and delivery managers in an agile setup to deliver against the product strategy and roadmap Participate in daily agile ceremonies and work with developers and QA engineers to deliver bug-free features. Establish and drive ship cadence; build credibility by ensuring high quality, defect-free products Ensure timely delivery of high-quality product features and optimizations and use data to validate impact and demonstrate that you can achieve high-impact goals with your feature Deeply understand the consumer and the market to ship the product/feature that meets consumer needs and business goals. Proactively work with the data and insights team to identify optimization opportunities for the functional area. Able to conduct analysis to ensure the right features are built to achieve product and business goals Collaborate with editorial and ad sales stakeholders to create a prioritized backlog of value-driving features. D efine product strategy and translate it into roadmaps based on customer needs and business goals ; Set priorities and build shared understanding across teams Influence peers and stakeholders as VOC Comfortabl y us e a range of processes and mechanisms to ensure product meets customer needs Effective partner for Engineering, Design, and Business teams. They will trust your work and view you as an ally and advocate on their behalf . Create clear and concise business documents, project reports and PRFAQ's that ca n be used as examples for your peers to aspire to. Qualification and Experience: Minimum 3 + years of product management experience working on a DTC - OTT plat forms Experience working on mobile apps and websites. Knowledge, understanding and experience of Agile product development practices. Excellent written and oral communication with the ability to write for and present to non-digitally savvy audiences. E xperience in end-to-end ownership and accountability of multiple features/functional areas Experience in managing and influencing multiple stakeholders. A passion for Sports and a good understanding of the media and sports industries. A n initiative-taker with excellent problem-solving and execution mindset Desirable but not necessary: Hands-on experience with analytics and experimentation tools Desirable but not necessary: Experience in the media or sports industry How We Get Things Done This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at click apply for full job details
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Hours of work: Flexible. We are happy to discuss hours of work, we would need a minimum commitment of 20 hours a week and would also consider this role at 37 hours a week (full-time). We are committed to supporting people to work flexibly around caring responsibilities. Salary: Band 2 £22,047 - £29,000 Location: Cardiff / or remote Key working relationships; Volunteer Consultant, National Volunteer Manager, Recruitment & Development Officer About Home-Start Cymru; We are a charity that operates throughout Wales to support parents, carers and families when they need us most. Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at the best of times. Families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. That is when Home-Start Cymru can help. A carefully selected volunteer supports the family regularly to offer non-judgemental, emotional and practical support. We combine the strengths of our community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait. Job Purpose: The role of the Recruitment & Engagement Coordinator is essential in bringing in new volunteers to the organisation. Our volunteers are at the heart of HomeStart, without them, we couldn't provide the vital support to families and children in need across Wales. Home-Start Cymru has an ambition to reach more families, to do this, we need to recruit, train and engage with even more volunteers across Wales. Job Summary: The Recruitment & Engagement Coordinator is responsible for the recruitment and engagement of new volunteers across Wales, ensuring they have a positive experience with us throughout their volunteering journey. The appointment is subject to an enhanced Child and Adult Workforce DBS disclosure check. Specific Duties and Key Responsibilities Attraction of Volunteers Post opportunities and develop relationships with national volunteering partners, including but not limited to, Volunteering Wales, WCVA and Careers Wales. Develop and maintain a stakeholder map of volunteer involving organisations across Wales, working with localities on managing and maintaining these relationships. Ensure local areas have the required resources to attract volunteers locally. Working with the Head of Marketing to facilitate this. Recruitment and Induction Manage the volunteer recruitment mailbox Act as a first point of contact for all volunteer enquiries Work with colleagues to conduct volunteer interviews over the phone /on teams Process DBS checks and references as required Work with the Safer Recruitment Lead (National Volunteer Manager) to ensure volunteers are approved as active. Work within the volunteering team to streamline recruitment processes, providing a quick enjoyable experience for new volunteers Work with local managers to support effective matching of new volunteers Ensure all volunteer communications follows brand guidelines Training and Engagement Book volunteers on mandatory training, including sending reminders to increase engagement and retention on sessions Support the National Volunteering Manager to engage with volunteers nationally, facilitating consistent communication and recognition of volunteers. Compliance of volunteers: Follow policies and procedures to ensure the recruitment process is fully compliant Monitoring and Reporting: Process all new volunteer data using a central database Run reports as and when required. Other Work to objectives as set by your line manager Support the volunteer team as required with additional administrative support in the processing and management of volunteers. Work collaboratively within the volunteer team and wider organisation. Safeguarding Understand the Home-Start Cymru safeguarding policy, processes, and practices. Ensure the safeguarding & child protection policies are implemented and adhered to. By excelling in these areas, you will contribute to Home Start Cymru's mission of supporting families and strengthening communities throughout Wales. Your role as a Volunteer Recruitment & Engagement Coordinator will be integral in bringing in more volunteers to support more families across Wales. In consultation with the post holder, this job description is liable to variation by Home-Start Cymru to reflect actual, contemplated, or approved changes in/or to the job. Person Specification Essential skills and competences: Experience of working in recruitment either volunteer or staff recruitment. Strong administrative skills. Experience of using databases and processing large volumes of information Understanding of safer recruitment practices. Ability to work on own initiative. Ability to work as a member of a team. Aware of and sensitive to equal opportunities Passion for working in the voluntary sector. Desirable skills and competences: Knowledge and / or experience of the voluntary sector. Knowledge and/or experience of Home-Start Cymru's work and practice. Essential Attributes Warm, empathic, calm, friendly, non-confrontational. Energy, enthusiasm, flexibility, commitment, integrity, motivated. Commitment to work in a non-judgemental and anti-discriminatory way. Commitment to Home-Start Cymru's vision, mission, and purpose. Commitment to personal and career development. To apply: Please email a CV and covering letter by Sunday 12th May
Apr 29, 2024
Full time
Hours of work: Flexible. We are happy to discuss hours of work, we would need a minimum commitment of 20 hours a week and would also consider this role at 37 hours a week (full-time). We are committed to supporting people to work flexibly around caring responsibilities. Salary: Band 2 £22,047 - £29,000 Location: Cardiff / or remote Key working relationships; Volunteer Consultant, National Volunteer Manager, Recruitment & Development Officer About Home-Start Cymru; We are a charity that operates throughout Wales to support parents, carers and families when they need us most. Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at the best of times. Families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. That is when Home-Start Cymru can help. A carefully selected volunteer supports the family regularly to offer non-judgemental, emotional and practical support. We combine the strengths of our community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait. Job Purpose: The role of the Recruitment & Engagement Coordinator is essential in bringing in new volunteers to the organisation. Our volunteers are at the heart of HomeStart, without them, we couldn't provide the vital support to families and children in need across Wales. Home-Start Cymru has an ambition to reach more families, to do this, we need to recruit, train and engage with even more volunteers across Wales. Job Summary: The Recruitment & Engagement Coordinator is responsible for the recruitment and engagement of new volunteers across Wales, ensuring they have a positive experience with us throughout their volunteering journey. The appointment is subject to an enhanced Child and Adult Workforce DBS disclosure check. Specific Duties and Key Responsibilities Attraction of Volunteers Post opportunities and develop relationships with national volunteering partners, including but not limited to, Volunteering Wales, WCVA and Careers Wales. Develop and maintain a stakeholder map of volunteer involving organisations across Wales, working with localities on managing and maintaining these relationships. Ensure local areas have the required resources to attract volunteers locally. Working with the Head of Marketing to facilitate this. Recruitment and Induction Manage the volunteer recruitment mailbox Act as a first point of contact for all volunteer enquiries Work with colleagues to conduct volunteer interviews over the phone /on teams Process DBS checks and references as required Work with the Safer Recruitment Lead (National Volunteer Manager) to ensure volunteers are approved as active. Work within the volunteering team to streamline recruitment processes, providing a quick enjoyable experience for new volunteers Work with local managers to support effective matching of new volunteers Ensure all volunteer communications follows brand guidelines Training and Engagement Book volunteers on mandatory training, including sending reminders to increase engagement and retention on sessions Support the National Volunteering Manager to engage with volunteers nationally, facilitating consistent communication and recognition of volunteers. Compliance of volunteers: Follow policies and procedures to ensure the recruitment process is fully compliant Monitoring and Reporting: Process all new volunteer data using a central database Run reports as and when required. Other Work to objectives as set by your line manager Support the volunteer team as required with additional administrative support in the processing and management of volunteers. Work collaboratively within the volunteer team and wider organisation. Safeguarding Understand the Home-Start Cymru safeguarding policy, processes, and practices. Ensure the safeguarding & child protection policies are implemented and adhered to. By excelling in these areas, you will contribute to Home Start Cymru's mission of supporting families and strengthening communities throughout Wales. Your role as a Volunteer Recruitment & Engagement Coordinator will be integral in bringing in more volunteers to support more families across Wales. In consultation with the post holder, this job description is liable to variation by Home-Start Cymru to reflect actual, contemplated, or approved changes in/or to the job. Person Specification Essential skills and competences: Experience of working in recruitment either volunteer or staff recruitment. Strong administrative skills. Experience of using databases and processing large volumes of information Understanding of safer recruitment practices. Ability to work on own initiative. Ability to work as a member of a team. Aware of and sensitive to equal opportunities Passion for working in the voluntary sector. Desirable skills and competences: Knowledge and / or experience of the voluntary sector. Knowledge and/or experience of Home-Start Cymru's work and practice. Essential Attributes Warm, empathic, calm, friendly, non-confrontational. Energy, enthusiasm, flexibility, commitment, integrity, motivated. Commitment to work in a non-judgemental and anti-discriminatory way. Commitment to Home-Start Cymru's vision, mission, and purpose. Commitment to personal and career development. To apply: Please email a CV and covering letter by Sunday 12th May
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Summary- We are seeking a creative, dynamic and credible Global Capability Lead to join our global centre of expertise. Our mission is to develop a global learning eco-system that meets our regulatory requirements, supports our strategic priorities and helps create a culture of growth for our employees. This role not only creates learning experiences but has an equal emphasis on launching and embedding so they have global impact. The person needs a solid grounding in learning science combined with marketing expertise to guide not only how messages are crafted, but how they are campaigned and landed. This role will do more than create content, they will develop learning frameworks, design learning UX on our systems, curate content and think about the learner experience through an end to end learning eco-system to drive simplicity and ease of use. The ideal candidate will have experience working in a large matrixed and multi-national organisation, demonstrating an ability to cut through complexity and deliver results. Key Roles and Responsibilities: - UX Design Gathers and analyse data from an array of sources including metrics, stakeholders, and external research, to draw insights, make decisions about learning needs and design total learning curriculum for global or targeted audiences. Designs the architecture of a learning site to create a simple and easy UX, respecting already established parameters and guard rails. Instructor-led and digital design Works with SMEs to develop learning experiences tightly aligned to strategic priorities, with an emphasis on only essential rather than exhaustive content and using an array of learning science and marketing/comms techniques that result experiences that are straight to the point and appealing for learners. Matches written or verbal Tone of Voice to brand guidelines. Designs for an array of modalities including Instructor-led in person or virtual, self-led e-Learning, document-based, video-based, articles, memes, etc, using software such as Articulate for some digital learning. Works with multi-media specialists to bring their vision to life. Content curation Selects supplementary or other learning and content to support and augment learning paths or curriculums and continues to manage to make sure the content remains up to date and applicable to the changing needs of the business. Internal learning marketing & campaigns Develops comprehensive marketing strategies to promote learning programmes, opportunities, resources and events to internal audiences. Collaborates with internal stakeholders to identify key messages, clever opportunities and leverage all possible channels to saturate the business with moments for growth and learning. Designs compelling communication materials including MEMEs, short tik tok videos, emails, newsletters, intranet articles and posters, to generate excitement and participation in learning activities. Manages a comprehensive communications/campaigns plan that aligns and coordinates with other HR activities as part of the broader employee engagement plan. Cross-functional working: Collaborates effectively with global stakeholders, including leaders, managers, learning designers, learning developers, and subject matter experts. Incorporates feedback to enhance the quality and effectiveness of learning experiences. Key Skills and Knowledge Required- Proven experience in instructional design backed by learning science. Strong proficiency in marketing principles, internal communications and employee engagement strategies Excellent written and verbal communication skills, with the ability to convey complex ideas simply, clearly and persuasively to diverse audiences. Knowledge of meeting diverse needs in learning including WCAG for online Proficiency in LMS/LXPs, authoring tools and graphic design software. Creative thinker with a strategic mindset with a passion for organizational learning, employee engagement and development to drive positive improvements in the workplace. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
Apr 29, 2024
Full time
Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question. With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Summary- We are seeking a creative, dynamic and credible Global Capability Lead to join our global centre of expertise. Our mission is to develop a global learning eco-system that meets our regulatory requirements, supports our strategic priorities and helps create a culture of growth for our employees. This role not only creates learning experiences but has an equal emphasis on launching and embedding so they have global impact. The person needs a solid grounding in learning science combined with marketing expertise to guide not only how messages are crafted, but how they are campaigned and landed. This role will do more than create content, they will develop learning frameworks, design learning UX on our systems, curate content and think about the learner experience through an end to end learning eco-system to drive simplicity and ease of use. The ideal candidate will have experience working in a large matrixed and multi-national organisation, demonstrating an ability to cut through complexity and deliver results. Key Roles and Responsibilities: - UX Design Gathers and analyse data from an array of sources including metrics, stakeholders, and external research, to draw insights, make decisions about learning needs and design total learning curriculum for global or targeted audiences. Designs the architecture of a learning site to create a simple and easy UX, respecting already established parameters and guard rails. Instructor-led and digital design Works with SMEs to develop learning experiences tightly aligned to strategic priorities, with an emphasis on only essential rather than exhaustive content and using an array of learning science and marketing/comms techniques that result experiences that are straight to the point and appealing for learners. Matches written or verbal Tone of Voice to brand guidelines. Designs for an array of modalities including Instructor-led in person or virtual, self-led e-Learning, document-based, video-based, articles, memes, etc, using software such as Articulate for some digital learning. Works with multi-media specialists to bring their vision to life. Content curation Selects supplementary or other learning and content to support and augment learning paths or curriculums and continues to manage to make sure the content remains up to date and applicable to the changing needs of the business. Internal learning marketing & campaigns Develops comprehensive marketing strategies to promote learning programmes, opportunities, resources and events to internal audiences. Collaborates with internal stakeholders to identify key messages, clever opportunities and leverage all possible channels to saturate the business with moments for growth and learning. Designs compelling communication materials including MEMEs, short tik tok videos, emails, newsletters, intranet articles and posters, to generate excitement and participation in learning activities. Manages a comprehensive communications/campaigns plan that aligns and coordinates with other HR activities as part of the broader employee engagement plan. Cross-functional working: Collaborates effectively with global stakeholders, including leaders, managers, learning designers, learning developers, and subject matter experts. Incorporates feedback to enhance the quality and effectiveness of learning experiences. Key Skills and Knowledge Required- Proven experience in instructional design backed by learning science. Strong proficiency in marketing principles, internal communications and employee engagement strategies Excellent written and verbal communication skills, with the ability to convey complex ideas simply, clearly and persuasively to diverse audiences. Knowledge of meeting diverse needs in learning including WCAG for online Proficiency in LMS/LXPs, authoring tools and graphic design software. Creative thinker with a strategic mindset with a passion for organizational learning, employee engagement and development to drive positive improvements in the workplace. Care to join us. Find out what life at Haleon is really like At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially. Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon's compliance to all federal and state US Transparency requirements.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
London Office - Internal Director of Sustainability Location 1 London Job Description 1 Who we are: L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. With over 2000 professionals located across five continents, L.E.K. specializes in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. As we grow, L.E.K. is seeking to further invest in achieving our sustainability and ESG goals through a dedicated Director of Sustainability who will lead the firm in delivering our sustainability strategies, and related implementation plans. Job Summary Directly reporting to the Global Managing Partner, the Director of Sustainability will have responsibility for the delivery of L.E.K's sustainability ambitions across all priorities identified in the L.E.K. Sustainability Report and transition plans as well as advising the Partnership on our future sustainability commitments. Working closely with our global functions, Finance, People, Legal and Commercial, the Director of Sustainability will provide professional support, guidance, and insights to ensure we deliver a connected strategy and communications internally and externally whilst simultaneously educating our own people on our sustainability commitments, and how they can support the firm achieving these commitments. Skills Required: Sustainability strategy and project management Experience in building senior level buy in on sustainability strategy Continually developing the sustainability ambition to ensure we remain in line with external developments and industry best practice Drive change in the firm, particularly in decarbonisation, but also across all aspects of ESG relevant to L.E.K. Develop a global program of and manage this across multiple functions Operations Develop the internal L.E.K. Sustainability function and capabilities. Design the operational plan, roadmap, and work-streams, with the overarching goal of managing the change across the organisation. Deliver the L.E.K. transition plans including designing carbon budget mechanisms to achieve our decarbonisation targets; working with the L.E.K. senior global and regional leadership to establish options, choices, and trade-offs for managing the firm's plans to reduce its emission profile over the next 4 years to our 2027 SBTi near-term target and beyond Deliver external reporting and disclosure regulatory and voluntary commitments, with annual performance improvement. Project manage work-steams and lead the cross-functional efforts required. Regularly monitor the firm's emissions profile, including management of an emissions reporting system with overall responsibility for emissions calculations (both annual GHG and regular tracking of business travel emissions), emissions data quality assurance, controls and process development, producing L.E.K.s annual GHG report (audited and verified to ISO 14064), and driving improvements in the accuracy of emissions calculations. Identify and implement an ESG software solution for L.E.K. to achieve reporting and process improvement in carbon accounting, risk management and governance. Lead specification, process development and implementation. Support ESG/Sustainability related queries for client propositions and input into thought leadership for client-side projects In partnership with marketing, strengthen L.E.K.s reputation for sustainability and differentiation with clients, employees, and broader society. Compliance Support in the continued definition and refinement of sustainability targets for L.E.K., identifying tangible measures to ensure success. Report on and deliver improvement in the sustainability metrics identified in the 2022 L.E.K. Sustainability Report Data Performance Tables Provide regular reports to the L.E.K. ESG Committee, Sustainability Steering Committee and L.E.K. Global Operating Committee Report on progress, anticipating changes that the firm needs to make, and suggesting solutions to achieve L.E.K.s goals Ensure sustainability risks are updated and escalated into L.E.K.s group-wide enterprise risk management and reporting; escalate and manage risks via the L.E.K. ESG risk register as appropriate. Team and Near-Term Goals Manage and direct the Environmental Sustainability Manager, and manage ESG data, reporting, certifications, and compliance. Set annual carbon budget on the trajectory to achieve L.E.K.'s SBTi approved near-term (2027) and long-term (2050) emissions targets. Design and implement L.E.K.s carbon offsetting strategy to deliver L.E.K.s pledge to have net zero impact by 2030 through decarbonisation and the use of high-quality removals and offsets Complete analysis and reporting required for L.E.K.'s annual sustainability regulatory and voluntary disclosures including for 2023: Task Force for Climate Related Financial Disclosure (TCFD) report; CDP (Customer data platforms) Climate Survey; UN Global Compact Communication on Progress; UK Carbon Reduction Plan; L.E.K. Transition Plan Deliver annual EcoVadis sustainability rating, achieving Gold medal rating or better. Deliver the 2023 L.E.K. Sustainability Report Manage the internal sustainability function financial budget Responsibilities: Related leadership experience, preferably within a professional services firm or similar environment; experience in sustainability within professional services is considered a plus. Experience in driving positive global change through a business or organization and demonstrated ability to influence change through others and win over a variety of audiences Previous experience within an internally facing corporate sustainability role with a strong understanding of the complex sustainability topics applicable to L.E.K. Project and program management skills and experience. Ability to thrive in a fast-paced, high calibre and dynamic environment. Great organizational skills, able to organize a varied workload, prioritise effectively and keep stakeholders updated as appropriate, while managing a team Strong written and verbal communication skills, and ability to influence, inspire, and persuade interlocutors of all seniority levels, both internally and externally Demonstrated ability to exercise initiative, independent judgement and be a self-starter while also being a strong team player. Willingness to coach and mentor senior team members Proficient in MS Office Applications; including Word, Excel, PowerPoint, and Outlook The position will require travel to other L.E.K. offices.
Apr 29, 2024
Full time
London Office - Internal Director of Sustainability Location 1 London Job Description 1 Who we are: L.E.K. Consulting is a global strategy consulting firm that addresses the most critical commercial issues for the leaders of some of the world's most successful businesses. With over 2000 professionals located across five continents, L.E.K. specializes in Strategy and Mergers & Acquisitions (M&A) support with clients across the full range of corporates and private equity. As we grow, L.E.K. is seeking to further invest in achieving our sustainability and ESG goals through a dedicated Director of Sustainability who will lead the firm in delivering our sustainability strategies, and related implementation plans. Job Summary Directly reporting to the Global Managing Partner, the Director of Sustainability will have responsibility for the delivery of L.E.K's sustainability ambitions across all priorities identified in the L.E.K. Sustainability Report and transition plans as well as advising the Partnership on our future sustainability commitments. Working closely with our global functions, Finance, People, Legal and Commercial, the Director of Sustainability will provide professional support, guidance, and insights to ensure we deliver a connected strategy and communications internally and externally whilst simultaneously educating our own people on our sustainability commitments, and how they can support the firm achieving these commitments. Skills Required: Sustainability strategy and project management Experience in building senior level buy in on sustainability strategy Continually developing the sustainability ambition to ensure we remain in line with external developments and industry best practice Drive change in the firm, particularly in decarbonisation, but also across all aspects of ESG relevant to L.E.K. Develop a global program of and manage this across multiple functions Operations Develop the internal L.E.K. Sustainability function and capabilities. Design the operational plan, roadmap, and work-streams, with the overarching goal of managing the change across the organisation. Deliver the L.E.K. transition plans including designing carbon budget mechanisms to achieve our decarbonisation targets; working with the L.E.K. senior global and regional leadership to establish options, choices, and trade-offs for managing the firm's plans to reduce its emission profile over the next 4 years to our 2027 SBTi near-term target and beyond Deliver external reporting and disclosure regulatory and voluntary commitments, with annual performance improvement. Project manage work-steams and lead the cross-functional efforts required. Regularly monitor the firm's emissions profile, including management of an emissions reporting system with overall responsibility for emissions calculations (both annual GHG and regular tracking of business travel emissions), emissions data quality assurance, controls and process development, producing L.E.K.s annual GHG report (audited and verified to ISO 14064), and driving improvements in the accuracy of emissions calculations. Identify and implement an ESG software solution for L.E.K. to achieve reporting and process improvement in carbon accounting, risk management and governance. Lead specification, process development and implementation. Support ESG/Sustainability related queries for client propositions and input into thought leadership for client-side projects In partnership with marketing, strengthen L.E.K.s reputation for sustainability and differentiation with clients, employees, and broader society. Compliance Support in the continued definition and refinement of sustainability targets for L.E.K., identifying tangible measures to ensure success. Report on and deliver improvement in the sustainability metrics identified in the 2022 L.E.K. Sustainability Report Data Performance Tables Provide regular reports to the L.E.K. ESG Committee, Sustainability Steering Committee and L.E.K. Global Operating Committee Report on progress, anticipating changes that the firm needs to make, and suggesting solutions to achieve L.E.K.s goals Ensure sustainability risks are updated and escalated into L.E.K.s group-wide enterprise risk management and reporting; escalate and manage risks via the L.E.K. ESG risk register as appropriate. Team and Near-Term Goals Manage and direct the Environmental Sustainability Manager, and manage ESG data, reporting, certifications, and compliance. Set annual carbon budget on the trajectory to achieve L.E.K.'s SBTi approved near-term (2027) and long-term (2050) emissions targets. Design and implement L.E.K.s carbon offsetting strategy to deliver L.E.K.s pledge to have net zero impact by 2030 through decarbonisation and the use of high-quality removals and offsets Complete analysis and reporting required for L.E.K.'s annual sustainability regulatory and voluntary disclosures including for 2023: Task Force for Climate Related Financial Disclosure (TCFD) report; CDP (Customer data platforms) Climate Survey; UN Global Compact Communication on Progress; UK Carbon Reduction Plan; L.E.K. Transition Plan Deliver annual EcoVadis sustainability rating, achieving Gold medal rating or better. Deliver the 2023 L.E.K. Sustainability Report Manage the internal sustainability function financial budget Responsibilities: Related leadership experience, preferably within a professional services firm or similar environment; experience in sustainability within professional services is considered a plus. Experience in driving positive global change through a business or organization and demonstrated ability to influence change through others and win over a variety of audiences Previous experience within an internally facing corporate sustainability role with a strong understanding of the complex sustainability topics applicable to L.E.K. Project and program management skills and experience. Ability to thrive in a fast-paced, high calibre and dynamic environment. Great organizational skills, able to organize a varied workload, prioritise effectively and keep stakeholders updated as appropriate, while managing a team Strong written and verbal communication skills, and ability to influence, inspire, and persuade interlocutors of all seniority levels, both internally and externally Demonstrated ability to exercise initiative, independent judgement and be a self-starter while also being a strong team player. Willingness to coach and mentor senior team members Proficient in MS Office Applications; including Word, Excel, PowerPoint, and Outlook The position will require travel to other L.E.K. offices.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Head of Software London What will you be doing • Responsible for leading the national strategy and execution of our Software subsector, predominantly focused on venture capital backed, high growth businesses. • Develop our Software proposition to ensure Barclays is a leading partner across the UK, delivering a strategic plan to target the market effectively and increase Barclays' market share • Act as the Sector lead to represent Barclays across all key external and internal stakeholder, and be an industry spokesperson to influence across the Software ecosystem including engagement with Investors, Government, trade bodies and professional firms/advisors • Initiate and deliver a Software marketing strategy to accelerate our presence in the market including thought leadership articles and hosting sector events • Partner with Product colleagues to create a compelling value proposition across lending and transaction banking solutions, ensuring relevance and ease of banking for clients in the subsector • Act as the First Line of Defence to manage risk aligned with our Enterprise Risk Management Framework • Operate as a senior member of the TMT team to contribute and drive strategy forward • Embed, live and promote our Corporate values to support junior colleague development and build a high performance culture What we're looking for • Proven track record of delivering income growth with Software businesses and/or similar Innovation Economy industries • Experience working with VCs, software investors and Growth/ARR Lending solutions • Experience of originating and structuring solutions for loss making, fast growth businesses through Venture Debt or equivalent. • Holds a strong existing network of Industry contacts to support business development activity • Appetite to build out a new proposition as a key part of UK Corporate Bank's growth strategy • Consistently meets and exceeds challenging targets • Influences peers and managers to re-focus business plans • Challenges status quo and looks for new ways of doing business • A strong team player, but at the same time, is able to work under own initiative Skills that will help you in your role Commercial Skill: • Understands the market, competition (other lenders and operational banking providers) and our Target Market Criteria to ensure we enhance and develop our market offering to be regarded as a leading partner to the industry • Awareness and engagement at Government level assisting and challenging as appropriate via feedback and consultation • Deal savvy and comfortable to negotiate to balance the needs of the client's vs the Bank's • Can solve complex problems and offer pragmatic solutions • Manages senior stakeholders effectively • Understands how our Group businesses fits together, and maximises the opportunity to collaborate People Skills: • A strong communicator both internally and externally • Engaging on a 121 level and at a group level • Has impact/gravitas • Inspires internally and externally • Builds strong relationships and creates followership • Acts with honesty, trust, integrity and empathy • Excellent coaching and facilitation skills • Mixture of leadership styles and flexibility to get the best out of individuals Where will you be working In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
Apr 29, 2024
Full time
Head of Software London What will you be doing • Responsible for leading the national strategy and execution of our Software subsector, predominantly focused on venture capital backed, high growth businesses. • Develop our Software proposition to ensure Barclays is a leading partner across the UK, delivering a strategic plan to target the market effectively and increase Barclays' market share • Act as the Sector lead to represent Barclays across all key external and internal stakeholder, and be an industry spokesperson to influence across the Software ecosystem including engagement with Investors, Government, trade bodies and professional firms/advisors • Initiate and deliver a Software marketing strategy to accelerate our presence in the market including thought leadership articles and hosting sector events • Partner with Product colleagues to create a compelling value proposition across lending and transaction banking solutions, ensuring relevance and ease of banking for clients in the subsector • Act as the First Line of Defence to manage risk aligned with our Enterprise Risk Management Framework • Operate as a senior member of the TMT team to contribute and drive strategy forward • Embed, live and promote our Corporate values to support junior colleague development and build a high performance culture What we're looking for • Proven track record of delivering income growth with Software businesses and/or similar Innovation Economy industries • Experience working with VCs, software investors and Growth/ARR Lending solutions • Experience of originating and structuring solutions for loss making, fast growth businesses through Venture Debt or equivalent. • Holds a strong existing network of Industry contacts to support business development activity • Appetite to build out a new proposition as a key part of UK Corporate Bank's growth strategy • Consistently meets and exceeds challenging targets • Influences peers and managers to re-focus business plans • Challenges status quo and looks for new ways of doing business • A strong team player, but at the same time, is able to work under own initiative Skills that will help you in your role Commercial Skill: • Understands the market, competition (other lenders and operational banking providers) and our Target Market Criteria to ensure we enhance and develop our market offering to be regarded as a leading partner to the industry • Awareness and engagement at Government level assisting and challenging as appropriate via feedback and consultation • Deal savvy and comfortable to negotiate to balance the needs of the client's vs the Bank's • Can solve complex problems and offer pragmatic solutions • Manages senior stakeholders effectively • Understands how our Group businesses fits together, and maximises the opportunity to collaborate People Skills: • A strong communicator both internally and externally • Engaging on a 121 level and at a group level • Has impact/gravitas • Inspires internally and externally • Builds strong relationships and creates followership • Acts with honesty, trust, integrity and empathy • Excellent coaching and facilitation skills • Mixture of leadership styles and flexibility to get the best out of individuals Where will you be working In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Customer/ CRM Engineer £75,000 - £85,000 London or Hampshire 2 days in the office per month A leading UK retailer are looking for a CRM Engineer/ CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/ attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/ Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
Apr 29, 2024
Full time
Customer/ CRM Engineer £75,000 - £85,000 London or Hampshire 2 days in the office per month A leading UK retailer are looking for a CRM Engineer/ CDP Manager to join their growing transformation team in London or Hampshire. You will be very aware of this iconic retail brand and I am sure you would have purchased their products before! They are going through an exciting digital transformation and are investing heavily into their Marketing and Customer teams. The CRM Engineer will sit in the wider CRM & Loyalty team. You will be responsible for best practice on the CDP and will design and build customer segments/ attributes within the tool. You will also maintain the CDP and ensure that it remains well organized. You will also work closely with the Data Science and Analytics teams. You will need strong SQL skills for this role - so please only apply is you have this. Responsibilities Drive awareness and understanding of the capability of the CDP and enable the business to utilize it within CRM and Performance Build CRM data attributes/segments in to the required specification for CRM Collaborate with Product Owners to support to achieving objectives, utilising their specialist knowledge Collaborate with CRM Managers and Data Analysts in the upfront planning of a CRM programme Have expert knowledge on the range of customer data sources (web data, mobile app data, sales data, geo-location data etc) Have a deep understanding of data capabilities and educate the wider marketing team Experince Strong knowledge and experience using a CDP Experience in a CDP/ Data Manager position Ability to explain technical concepts to a non-tech audience Experience working closely with data analytics teams Strong SQL experience Ideally educated to degree level Worked with CRM teams
About Our Client My client is a globally prominent, leading Fragrance manufacturer working with leading retailers in multiple countries, with sustainability and long lasting relationships at the heart of what they stand for. Job Description The General Manager UK (Commercial) - Fragrances will be responsible for the following: Full P&L and budget responsibilities Drive commercial business growth in UK and manage distributor markets in Greece, Turkey and Italy Manage department heads of Sales, Customer Service, Lab, Marketing, Perfumery and Evaluation in UK Work with UK manufacturing team to deliver outstanding services to customers Work with the relevant team to establish competitive sales and business development capabilities Identify potential new customers / KA and create awareness networks to generate new business interests Help local country team navigate the business development pathway to ensure they effectively approach and capture the business opportunities Establish a direct relationship with customers to help them achieve their objectives and build long term relationship Increase the connectivity of customers and my client's technologies to support their desired outcomes Positioning and bundling products ranges to provide value add initiatives to generate revenue Utilise data to identify target opportunities and develop effective business initiatives and events to generate growth Share market intelligence insights and data to ensure appropriate action is taken to position my client as a choice of consideration Develop targeted and scalable communications to promote the my clients technology to customers Provide leadership to the overall team and ensure necessary collaboration and communication between the sales team and all support functions Inspire relevant team and resources to collaborate and work transparently Ensure and encourage best practice and success stories are shared across the organisation Think strategically, analytically and solve problems through investigation and research and shows judgement in decision making Develop and manage high performing teams across the functions The Successful Applicant The General Manager UK (Commercial) - Fragrances will come with the following relevant skills and experiences: Good level of education, degree essential and ideally relevant for the role Strong experience in the Fragrance or relatable industry sector Understanding of FMCG, Consumer Goods and Retail in relation to high level customer management and solutions Strong financial and analytical skills as well as sales and business development Experience of no just the UK but international business and ideally markets such as Turkey, Italy and Greece Track record of developing and implementing sales and business development strategic plans that have delivered strong positive outcomes Excellent leaderships skills - ideally of 1st and 2nd line management across large or multiple functional teams Strong track record of working cross functionally across a large organisation, with excellent communication and presentation skills A hands on leader, driving from the front and who is results and business focused Able to commute to our Hertfordshire head office here in the UK What's on Offer £Negotiable salary and package for the right candidate + OTE + benefits
Apr 29, 2024
Full time
About Our Client My client is a globally prominent, leading Fragrance manufacturer working with leading retailers in multiple countries, with sustainability and long lasting relationships at the heart of what they stand for. Job Description The General Manager UK (Commercial) - Fragrances will be responsible for the following: Full P&L and budget responsibilities Drive commercial business growth in UK and manage distributor markets in Greece, Turkey and Italy Manage department heads of Sales, Customer Service, Lab, Marketing, Perfumery and Evaluation in UK Work with UK manufacturing team to deliver outstanding services to customers Work with the relevant team to establish competitive sales and business development capabilities Identify potential new customers / KA and create awareness networks to generate new business interests Help local country team navigate the business development pathway to ensure they effectively approach and capture the business opportunities Establish a direct relationship with customers to help them achieve their objectives and build long term relationship Increase the connectivity of customers and my client's technologies to support their desired outcomes Positioning and bundling products ranges to provide value add initiatives to generate revenue Utilise data to identify target opportunities and develop effective business initiatives and events to generate growth Share market intelligence insights and data to ensure appropriate action is taken to position my client as a choice of consideration Develop targeted and scalable communications to promote the my clients technology to customers Provide leadership to the overall team and ensure necessary collaboration and communication between the sales team and all support functions Inspire relevant team and resources to collaborate and work transparently Ensure and encourage best practice and success stories are shared across the organisation Think strategically, analytically and solve problems through investigation and research and shows judgement in decision making Develop and manage high performing teams across the functions The Successful Applicant The General Manager UK (Commercial) - Fragrances will come with the following relevant skills and experiences: Good level of education, degree essential and ideally relevant for the role Strong experience in the Fragrance or relatable industry sector Understanding of FMCG, Consumer Goods and Retail in relation to high level customer management and solutions Strong financial and analytical skills as well as sales and business development Experience of no just the UK but international business and ideally markets such as Turkey, Italy and Greece Track record of developing and implementing sales and business development strategic plans that have delivered strong positive outcomes Excellent leaderships skills - ideally of 1st and 2nd line management across large or multiple functional teams Strong track record of working cross functionally across a large organisation, with excellent communication and presentation skills A hands on leader, driving from the front and who is results and business focused Able to commute to our Hertfordshire head office here in the UK What's on Offer £Negotiable salary and package for the right candidate + OTE + benefits