Job Title Senior Loss Adjuster Major / Complex Loss (Claims & Adjusting) Contract Permanent Salary - £65,000 - £90,000 Location London Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team. The role will be home based with regular regional travel required with occasional overnight stays depending upon location. This will be covering the London / South East region. As a Major & Complex Loss Adjuster, youll have an integral part to play in delivering a high quality, professional service to clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount. This is a great opportunity for an experienced Adjuster to make their mark within this business and with their clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards. Already successful in handling large property or complex claims, youll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working. Ideally a recognised name within the industry, youll have previous experience to bring at a senior adjusting level and have/be: ACILA or similar with the desire to continue learning and /or full qualifications Extensive knowledge and understanding of FSA procedures and TCF initiatives Extensive technical knowledge within the adjusting arena at a complex loss level Understanding of Client SLA compliance/productivity/quality requirements Able to embrace technology and be proficient in MS office suite The ability to influence key personnel as to give the product a competitive edge Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets. A full UK driving licence, with the willingness to travel to regional offices when required A high achiever, capable to presenting the product to its best advantage A desire to deliver excellent service JBRP1_UKTJ
May 02, 2024
Full time
Job Title Senior Loss Adjuster Major / Complex Loss (Claims & Adjusting) Contract Permanent Salary - £65,000 - £90,000 Location London Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team. The role will be home based with regular regional travel required with occasional overnight stays depending upon location. This will be covering the London / South East region. As a Major & Complex Loss Adjuster, youll have an integral part to play in delivering a high quality, professional service to clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in working with other business stream and third parties, such as our Casualty/Liability team or local government and emergency services hence your approach to detail and a thorough investigation is paramount. This is a great opportunity for an experienced Adjuster to make their mark within this business and with their clients. The job requires foresight, ambition and tenacity and brings with it the prospect of success and significant rewards. Already successful in handling large property or complex claims, youll have the confidence and professionalism to manage high profile and high value incidents, combined with the ability to promote our business and to be an advocate of our ways of working. Ideally a recognised name within the industry, youll have previous experience to bring at a senior adjusting level and have/be: ACILA or similar with the desire to continue learning and /or full qualifications Extensive knowledge and understanding of FSA procedures and TCF initiatives Extensive technical knowledge within the adjusting arena at a complex loss level Understanding of Client SLA compliance/productivity/quality requirements Able to embrace technology and be proficient in MS office suite The ability to influence key personnel as to give the product a competitive edge Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets. A full UK driving licence, with the willingness to travel to regional offices when required A high achiever, capable to presenting the product to its best advantage A desire to deliver excellent service JBRP1_UKTJ
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to identify and resolve all detected fraud claims and assess intelligence reports on behalf of all QBE lines of business. We have a new opportunity for an experienced fraud professional to join our small team of Senior Claims Adjusters. The roll includes reviewing new referrals to the team from multiple lines of business across our European coverage of multiple countries. You will act upon intelligence received, and investigate complex claims where there are concerns with regards to the authenticity of the claim presented. Working collaboratively with other departments to create a strategy that aids the success of the defence of spurious claims thus securing the right outcome of QBE and our customers. You will work closely with our panel of solicitors, law enforcement and other regulatory bodies. Your new role Support the implementation of the Claims strategy to enable delivery of overall business targets Investigate and resolve complex Claims of a specialist nature in order to provide excellent Claims handling service with minimal leakage Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers and clients Respond to internal and external stakeholder requests in accordance with service standards Support the Assistant Claims Manager or Team Leader in the production of Management Information reports Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions Reserve accurately to ensure that the Company's liability is clear at all times Ensure accurate and timely update of the company's systems as and when required Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Team Leader as appropriate Support the Assistant Claims Manager in the technical mentoring of junior Claims Adjusters and Technicians as required About you Experience of fraud rings and fraud across different lines of business Can demonstrate collaboration and relationship building with stakeholders and business partners Evidence of competency of statement creation or writing for use within law enforcement and courts is desired but not essential Strong Investigative skills Extensive and relevant knowledge of Claims in appropriate area Experience of working London Markets/Complex claims Experience of working within the Motor Claims and Casualty Claims areas Good understanding of regulatory bodies Demonstrate an understanding of Counter Fraud litigation and prosecution opportunities Understanding of class specific Claims knowledge Current knowledge of compliance, regulatory and statutory requirements Negotiation skills Able to produce MI and detailed reports at various levels Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. The opportunity How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to identify and resolve all detected fraud claims and assess intelligence reports on behalf of all QBE lines of business. We have a new opportunity for an experienced fraud professional to join our small team of Senior Claims Adjusters. The roll includes reviewing new referrals to the team from multiple lines of business across our European coverage of multiple countries. You will act upon intelligence received, and investigate complex claims where there are concerns with regards to the authenticity of the claim presented. Working collaboratively with other departments to create a strategy that aids the success of the defence of spurious claims thus securing the right outcome of QBE and our customers. You will work closely with our panel of solicitors, law enforcement and other regulatory bodies. Your new role Support the implementation of the Claims strategy to enable delivery of overall business targets Investigate and resolve complex Claims of a specialist nature in order to provide excellent Claims handling service with minimal leakage Identify and investigate coverage issues so as to ensure that the company's liability is in line with its contractual commitments Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers and clients Respond to internal and external stakeholder requests in accordance with service standards Support the Assistant Claims Manager or Team Leader in the production of Management Information reports Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions Reserve accurately to ensure that the Company's liability is clear at all times Ensure accurate and timely update of the company's systems as and when required Act as a referral point to other members of the Claims team on specific tasks or in the absence of Assistant Claims Manager or Team Leader as appropriate Support the Assistant Claims Manager in the technical mentoring of junior Claims Adjusters and Technicians as required About you Experience of fraud rings and fraud across different lines of business Can demonstrate collaboration and relationship building with stakeholders and business partners Evidence of competency of statement creation or writing for use within law enforcement and courts is desired but not essential Strong Investigative skills Extensive and relevant knowledge of Claims in appropriate area Experience of working London Markets/Complex claims Experience of working within the Motor Claims and Casualty Claims areas Good understanding of regulatory bodies Demonstrate an understanding of Counter Fraud litigation and prosecution opportunities Understanding of class specific Claims knowledge Current knowledge of compliance, regulatory and statutory requirements Negotiation skills Able to produce MI and detailed reports at various levels Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. The opportunity How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Job Title Senior Loss Adjuster Major / Complex Loss (Claims & Adjusting) Contract Permanent Salary - £65,000 - £90,000 Location London Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team click apply for full job details
May 01, 2024
Full time
Job Title Senior Loss Adjuster Major / Complex Loss (Claims & Adjusting) Contract Permanent Salary - £65,000 - £90,000 Location London Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team click apply for full job details
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy The opportunity The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognized for its technical expertise. You will be responsible for handling Financial Lines claims up to a value of £500k across multiple lines of business within this area. You will be based in the Leeds office and with our policy there is scope to work from home 3 days a week. Your new role You will be in a team of around 10 people and work closely with team, the Senior Adjusters and your Team Leader to help support the implementation of the overall Claims strategy to enable successful deliver of business targets. Communicate effectively and efficiently by telephone and email. Able to produce High-Quality work Consistently. Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible, with a focus being the Customer at all times. Ability to confidently handle high value claims. Support the development of relationships with internal and external customers. About you Experience of delivering exceptional Customer Service through multiple channels including telephone, email, and video conferencing. Excellent computer skills; familiarity with Microsoft Office, Email, Teams. Effective relationship management skills. Knowledge of Financial Lines. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy The opportunity The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognized for its technical expertise. You will be responsible for handling Financial Lines claims up to a value of £500k across multiple lines of business within this area. You will be based in the Leeds office and with our policy there is scope to work from home 3 days a week. Your new role You will be in a team of around 10 people and work closely with team, the Senior Adjusters and your Team Leader to help support the implementation of the overall Claims strategy to enable successful deliver of business targets. Communicate effectively and efficiently by telephone and email. Able to produce High-Quality work Consistently. Handling all claims competently to ensure that they are adequately reserved and settled as economically and fairly as possible, with a focus being the Customer at all times. Ability to confidently handle high value claims. Support the development of relationships with internal and external customers. About you Experience of delivering exceptional Customer Service through multiple channels including telephone, email, and video conferencing. Excellent computer skills; familiarity with Microsoft Office, Email, Teams. Effective relationship management skills. Knowledge of Financial Lines. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee The opportunity To join one of the London markets leading marine and energy claims teams. Our underwriting team has grown significantly in the sustainable energies field to meet the evolving needs of our customer base, and opportunity arises to play a key role in delivering claim support. The QBE Marine and Energy Claims team has built a reputation for excellence within the market and is widely recognised for its technical expertise and leadership. You will be responsible for efficiently handling a dedicated case load of a large and complex lead energy claims for the Natural Resources claims team from cradle to grave. The role will be focussed on managing our growing portfolio of sustainable energies claims however, it will also involve the handling of traditional oil and gas losses. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your new role Proactively handle lead sustainable energy and oil and gas claims from first advice to settlement. Foster good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries. Participate in and lead client meetings, settlement negotiations and market meetings. General claims administrative duties such as electronic file management filing and payment requests, and the production of management information. Working closely with underwriters providing feedback on claims issues and trends and insight into technological advances, in what is a fast growing industry. Identify and escalate claims related issues to the Claims Manager where necessary. About you A good understanding of the sustainable energies or oil and gas sector. Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser Ideally a good understanding of energy insurance policy wordings -Onshore/Offshore/LOPI/COW. Experience working in the energy sector would be desirable. Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage. Excellent negotiation skills Comfortable leading market and client meetings Capable of managing the work involved in cyber incidents and/or forensic investigations Excellent communication skills and capable of credibly speaking to clients and partners and comfortable leading client meetings and settlement negotiations. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The opportunity To join one of the London markets leading marine and energy claims teams. Our underwriting team has grown significantly in the sustainable energies field to meet the evolving needs of our customer base, and opportunity arises to play a key role in delivering claim support. The QBE Marine and Energy Claims team has built a reputation for excellence within the market and is widely recognised for its technical expertise and leadership. You will be responsible for efficiently handling a dedicated case load of a large and complex lead energy claims for the Natural Resources claims team from cradle to grave. The role will be focussed on managing our growing portfolio of sustainable energies claims however, it will also involve the handling of traditional oil and gas losses. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your new role Proactively handle lead sustainable energy and oil and gas claims from first advice to settlement. Foster good relationships with policyholders, brokers, underwriters and reinsurers, and drive excellent customer service. Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage. The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries. Participate in and lead client meetings, settlement negotiations and market meetings. General claims administrative duties such as electronic file management filing and payment requests, and the production of management information. Working closely with underwriters providing feedback on claims issues and trends and insight into technological advances, in what is a fast growing industry. Identify and escalate claims related issues to the Claims Manager where necessary. About you A good understanding of the sustainable energies or oil and gas sector. Ideally 5 years plus experience of insurance products, as either a claims handler, broker, underwriter, or purchaser Ideally a good understanding of energy insurance policy wordings -Onshore/Offshore/LOPI/COW. Experience working in the energy sector would be desirable. Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage. Excellent negotiation skills Comfortable leading market and client meetings Capable of managing the work involved in cyber incidents and/or forensic investigations Excellent communication skills and capable of credibly speaking to clients and partners and comfortable leading client meetings and settlement negotiations. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex professional indemnity, management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA. The opportunity A new opportunity within complex claims to join our FSM team based in Leeds. To examine, evaluate and process, complex professional indemnity, management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA. Your new role Proactive handling of professional indemnity, management liability and financial institutions claims from first notification of loss to settlement Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage Managing a caseload, capturing key data and meeting service level requirements Understanding and implementing the Claims strategy, to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely update of QBE's systems as and when required Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core claims team as required About you Experience in a professional indemnity, management liability and/or financial institutions claims handling Able to prioritise where necessary, identify deadlines and proactively manage a caseload Good understanding of insurance policy wordings Experience in dealing with external customers, demonstrating strong negotiation skills Excellent communication skills, capable of credibly engaging with customers and vendors Investigation skills Confident in the use of systems and data, including producing MI Collaborative approach and enthusiasm Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex professional indemnity, management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA. The opportunity A new opportunity within complex claims to join our FSM team based in Leeds. To examine, evaluate and process, complex professional indemnity, management liability and financial institutions claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy and DNA. Your new role Proactive handling of professional indemnity, management liability and financial institutions claims from first notification of loss to settlement Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage Managing a caseload, capturing key data and meeting service level requirements Understanding and implementing the Claims strategy, to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely update of QBE's systems as and when required Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core claims team as required About you Experience in a professional indemnity, management liability and/or financial institutions claims handling Able to prioritise where necessary, identify deadlines and proactively manage a caseload Good understanding of insurance policy wordings Experience in dealing with external customers, demonstrating strong negotiation skills Excellent communication skills, capable of credibly engaging with customers and vendors Investigation skills Confident in the use of systems and data, including producing MI Collaborative approach and enthusiasm Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference.In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee You will be responsible for handling a portfolio of Casualty and Motor claims with values ranging from £100K up to £500K. The opportunity The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible for handling a portfolio of Casualty and Motor claims with values ranging from £100K up to £500K. Your new role Act as a referral point to other members of the Claims team on specific tasks as appropriate Support the Assistant Claims Manager and Team Leaders in the technical mentoring of Claims Adjusters and Technicians as required Support the implementation of the Claims strategy to enable delivery of overall business targets Deliver bespoke training to the Claims team Investigate and resolve complex Claims of a specialist nature in order to provide excellent Claims handling service with minimal leakage Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies Identify and investigate coverage issues to ensure that the company's liability is in line with its contractual commitments Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis Proactively manage claims under the control of panel Solicitors instructed on a non-DA basis, to drive resolution of claims Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers and clients Ensure that base premiums have been received before making Claim payments Where appropriate, ensure reinstatement premiums have been correctly calculated when making Claim payments Respond to internal and external stakeholder requests in accordance with service standards Support the Assistant Claims Manager or Team Leader in the production of Management Information reports Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions Reserve accurately to ensure that the Company's liability is clear at all times Ensure accurate and timely update of the company's systems as and when required About you Extensive and relevant knowledge of Claims in Motor and/or Casualty Demonstrated experience in Casualty and/or Motor claims up to £500K Current knowledge of compliance, regulatory and statutory requirement Exceptional Investigative skills Solid Negotiation skills Excellent communication skills Effective presentation skills Relationship Management skills Able to use MS Office applications, Word, Excel, Access Able to produce MI and detailed reports at various levels It would be advantageous to have the following skills: Excellent coaching and mentoring skills Good working knowledge of QBE systems London, Lloyd's insurance Both Casualty and Motor claims experience Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. Key: Format, sub-headings and copy in black font to be included in all external advertisements globally Copy in blue font can be customised for role and/or region How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee You will be responsible for handling a portfolio of Casualty and Motor claims with values ranging from £100K up to £500K. The opportunity The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible for handling a portfolio of Casualty and Motor claims with values ranging from £100K up to £500K. Your new role Act as a referral point to other members of the Claims team on specific tasks as appropriate Support the Assistant Claims Manager and Team Leaders in the technical mentoring of Claims Adjusters and Technicians as required Support the implementation of the Claims strategy to enable delivery of overall business targets Deliver bespoke training to the Claims team Investigate and resolve complex Claims of a specialist nature in order to provide excellent Claims handling service with minimal leakage Proactively manage estimates and billings calculated by clients and brokers resolving any discrepancies Identify and investigate coverage issues to ensure that the company's liability is in line with its contractual commitments Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis Proactively manage claims under the control of panel Solicitors instructed on a non-DA basis, to drive resolution of claims Support the development of relationships with internal and external customers to enable the Claims function to fully support their needs Support the development of relationships with the Underwriters to enable the Claims function to support the needs of other areas within the business Ensure that Claims billings and advices are responded to within agreed timeframes to provide a professional service to brokers and clients Ensure that base premiums have been received before making Claim payments Where appropriate, ensure reinstatement premiums have been correctly calculated when making Claim payments Respond to internal and external stakeholder requests in accordance with service standards Support the Assistant Claims Manager or Team Leader in the production of Management Information reports Maintain knowledge of the Claims Portfolio and provide information to others on request to ensure the effective monitoring of Claims to support Underwriting and Claims decisions Reserve accurately to ensure that the Company's liability is clear at all times Ensure accurate and timely update of the company's systems as and when required About you Extensive and relevant knowledge of Claims in Motor and/or Casualty Demonstrated experience in Casualty and/or Motor claims up to £500K Current knowledge of compliance, regulatory and statutory requirement Exceptional Investigative skills Solid Negotiation skills Excellent communication skills Effective presentation skills Relationship Management skills Able to use MS Office applications, Word, Excel, Access Able to produce MI and detailed reports at various levels It would be advantageous to have the following skills: Excellent coaching and mentoring skills Good working knowledge of QBE systems London, Lloyd's insurance Both Casualty and Motor claims experience Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers. About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. Key: Format, sub-headings and copy in black font to be included in all external advertisements globally Copy in blue font can be customised for role and/or region How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex design and construction claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy. The Opportunity:" " The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible for efficiently handling a dedicated portfolio of Complex design and construction professional indemnity claims from cradle to grave. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your responsibilities for this role may include, but are not limited to:" " Proactive handling of design and construction claims from first notification of loss to settlement Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage Managing a caseload, capturing key data and meeting service level requirements Understanding and implementing the Claims strategy, to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely update of QBE's systems as and when required Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core team as required To be successful in this role the ideal candidate would need to demonstrate the following qualities and abilities:" Experience in a design and construction claims handling Able to prioritise where necessary, identify deadlines and proactively manage a caseload Good understanding of insurance policy wordings Experience in dealing with external customers, demonstrating strong negotiation skills Excellent communication skills, capable of credibly engaging with customers and vendors Strong investigation skills Confident in the use of systems and data, including producing MI Collaborative approach and enthusiasm It would be advantageous to have the following skills: Experience handling in other professional or financial lines claims such as, but not limited to solicitors, accountants and miscellaneous professions Experience with international claims Good understanding of Lloyd's and subscription markets Experience with Guidewire and ECF Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best ". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference." In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; " Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee To examine, evaluate and process, complex design and construction claims in accordance with policy terms and conditions in line with QBE's Claims Philosophy. The Opportunity:" " The Claims team has been built to meet the evolving needs of our business and our customers. The team is a formidable force for QBE, comprising over five hundred people spread across multiple locations within UK and the rest of Europe, and reflecting the diversity and strength of the region. Handling over 200,000 claims a year, QBE has built a reputation for excellence within the market and is widely recognised for its technical expertise You will be responsible for efficiently handling a dedicated portfolio of Complex design and construction professional indemnity claims from cradle to grave. If you are someone who is looking for an excellent opportunity in a role that empowers individuals and provides and encourages technical and personal development, then we would love to hear from you! Your responsibilities for this role may include, but are not limited to:" " Proactive handling of design and construction claims from first notification of loss to settlement Actively working with a panel of vendors during claims incidents to deliver a quality service within required timeframes Establishing coverage early and communicating promptly with customers Ensuring prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage Managing a caseload, capturing key data and meeting service level requirements Understanding and implementing the Claims strategy, to enable delivery of overall business targets Developing good relationships with internal and external stakeholders, driving excellent customer service Ensuring accurate and timely update of QBE's systems as and when required Maintaining knowledge of the claims portfolio and providing information to others on request, to support underwriting and claims decisions Supporting the development of the Core team as required To be successful in this role the ideal candidate would need to demonstrate the following qualities and abilities:" Experience in a design and construction claims handling Able to prioritise where necessary, identify deadlines and proactively manage a caseload Good understanding of insurance policy wordings Experience in dealing with external customers, demonstrating strong negotiation skills Excellent communication skills, capable of credibly engaging with customers and vendors Strong investigation skills Confident in the use of systems and data, including producing MI Collaborative approach and enthusiasm It would be advantageous to have the following skills: Experience handling in other professional or financial lines claims such as, but not limited to solicitors, accountants and miscellaneous professions Experience with international claims Good understanding of Lloyd's and subscription markets Experience with Guidewire and ECF Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best ". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference." In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; " Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." About QBE QBE helps businesses build resilience through risk management and insurance. QBE European Operations is part of QBE Insurance Group, one of the world's leading international insurers and reinsurers and Standard & Poor's A+ rated. Listed on the Australian Securities Exchange, QBE's gross written premium for the year ended 31 December 2021 was US$18.5 billion. As a business insurance specialist, QBE European Operations offers a range of insurance products from the standard suite of property, casualty and motor to the specialist financial lines, marine and energy. All are tailored to the individual needs of our small, medium and large customer base. To find out more about why you should work for QBE, visit our careers website . What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to APPLY NOW! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims ExecutiveJob. This is an brilliant role for someone that's wanting a senior claims executive role, face to face with clients and working within progressive small firm. This business is on a ambitious growth period and will reward. In this role you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team. Key Responsibilities: Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party. Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim. Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client. Negotiating with insurers to ensure reserves are realistic and appropriate Ensuring claims are registered and appropriately updated on our systems Attending internal and external meetings as required. Understand the appropriate claims notification and investigation procedures applicable to each class of insurance Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes Provide feedback for insurer review meetings and actively contribute to the development of relationships Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts Provide management information as requested Maintain records on our internal systems and pro-actively perform claims cleanses Maintenance of a diary system for outstanding workload Prepare and maintain client claim experiences Undertake specific tasks as directed by management, adhering to agreed project plans and timescales About You: Excellent knowledge of claims Experience in motor, property Excellent communication skills to effectively and professionally communicate both verbally and in writing with clients, insurers and colleagues Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company Ability to manage time, prioritise and ensure that deadlines are met without compromising quality Analytical and problem-solving skills, including research and investigation An understanding of regulatory controls and procedures Knowledge of ASSET and Microsoft Office CII qualifications would be advantageous JBRP1_UKTJ
May 01, 2024
Full time
Claims ExecutiveJob. This is an brilliant role for someone that's wanting a senior claims executive role, face to face with clients and working within progressive small firm. This business is on a ambitious growth period and will reward. In this role you will provide claims handling services to an allocated portfolio of clients while supporting the overall claims service provision to our clients, and supporting associates within the team. Key Responsibilities: Managing claims to conclusion, liaising effectively and appropriately with the client, insurer, loss adjuster and any other interested party. Provision of advice on the application of policy cover and the necessary documentation/information required to progress the claim. Negotiating with insurers to achieve the most beneficial and cost-effective settlement for the client. Negotiating with insurers to ensure reserves are realistic and appropriate Ensuring claims are registered and appropriately updated on our systems Attending internal and external meetings as required. Understand the appropriate claims notification and investigation procedures applicable to each class of insurance Understand the insurance programme and service plans for an allocated portfolio of clients and document client specific claim handling arrangements for internal purposes Provide feedback for insurer review meetings and actively contribute to the development of relationships Build and nurture close, long-lasting relationships by developing a constantly expanding network of client, insurer, lawyer and loss adjuster contacts Provide management information as requested Maintain records on our internal systems and pro-actively perform claims cleanses Maintenance of a diary system for outstanding workload Prepare and maintain client claim experiences Undertake specific tasks as directed by management, adhering to agreed project plans and timescales About You: Excellent knowledge of claims Experience in motor, property Excellent communication skills to effectively and professionally communicate both verbally and in writing with clients, insurers and colleagues Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the company Ability to manage time, prioritise and ensure that deadlines are met without compromising quality Analytical and problem-solving skills, including research and investigation An understanding of regulatory controls and procedures Knowledge of ASSET and Microsoft Office CII qualifications would be advantageous JBRP1_UKTJ
Job Title Senior Liability Loss Adjuster Contract - Permanent Salary - £40,000 - £50,000 Location - South West Industry Insurance / Claims / Loss Adjusting Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events click apply for full job details
Apr 30, 2024
Full time
Job Title Senior Liability Loss Adjuster Contract - Permanent Salary - £40,000 - £50,000 Location - South West Industry Insurance / Claims / Loss Adjusting Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events click apply for full job details
The Role Operational Delivery - Client Responsibility Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through; Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards Providing guidance at First Notification of Loss to colleagues responsible for claims processing Quality checking of client / carrier communication from processing colleagues, prior to release by WTW, as appropriate Ad hoc technical & service support to processing colleagues and client Supporting processing colleagues in conjunction with Claims Advocates, to produce accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client as required. Where appropriate, provide input on corrective action required to meet or exceed client expectation Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver pre-defined service standards (including but not limited to Uncorrelated Cash and Bureau debt) Building constructive client and 3rd party relationships, under the guidance of Senior Claims Handler / Claims Manager / Claims Advocate (including but not limited to client / carrier relationship meetings) Understand the client's business and their requirements (operational and other) Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU Contribution to a continual improvement culture Provide input to and reference the Willis Quality Index, as appropriate and required Operational Delivery - Claims Handling Responsibility Accountable for the servicing of an allocated portfolio of moderate complexity claims, to meet or exceed client expectation through; Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate - working with processing colleagues in delivery Manage and resolve client / carrier / internal day-to-day queries seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates Work with the Claims Managers to ensure timely delivery of Key Client Outcomes Work with external parties to include Loss Adjusters, Surveyors and Solicitors to ensure timely delivery of Key Client Outcomes Communicate effectively with brokers / advocates to ensure that they chase up market related issues and outstanding broking without delay Drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge Support Sales team in conjunction with Claims Advocates by producing accurate and updated renewal information Ensure the secure, efficient and auditable handling of client monies Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements Other Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register. The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change. The Requirements GCSEs English and Mathematics Preferably working towards the CII qualification Preferably educated to A level standard or relevant industry experience Skills Good communication skills Attention to detail Ability to organise and prioritise Ability to work in a team and autonomously; and general willingness to learn and grow both yourself and others Ability to build strong working relationships Good time management skills Knowledge/Experience Working with established processes Industry Compliance Awareness Required Mindset And Behaviours Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Apr 30, 2024
Full time
The Role Operational Delivery - Client Responsibility Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through; Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards Providing guidance at First Notification of Loss to colleagues responsible for claims processing Quality checking of client / carrier communication from processing colleagues, prior to release by WTW, as appropriate Ad hoc technical & service support to processing colleagues and client Supporting processing colleagues in conjunction with Claims Advocates, to produce accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client as required. Where appropriate, provide input on corrective action required to meet or exceed client expectation Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver pre-defined service standards (including but not limited to Uncorrelated Cash and Bureau debt) Building constructive client and 3rd party relationships, under the guidance of Senior Claims Handler / Claims Manager / Claims Advocate (including but not limited to client / carrier relationship meetings) Understand the client's business and their requirements (operational and other) Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU Contribution to a continual improvement culture Provide input to and reference the Willis Quality Index, as appropriate and required Operational Delivery - Claims Handling Responsibility Accountable for the servicing of an allocated portfolio of moderate complexity claims, to meet or exceed client expectation through; Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate - working with processing colleagues in delivery Manage and resolve client / carrier / internal day-to-day queries seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates Work with the Claims Managers to ensure timely delivery of Key Client Outcomes Work with external parties to include Loss Adjusters, Surveyors and Solicitors to ensure timely delivery of Key Client Outcomes Communicate effectively with brokers / advocates to ensure that they chase up market related issues and outstanding broking without delay Drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge Support Sales team in conjunction with Claims Advocates by producing accurate and updated renewal information Ensure the secure, efficient and auditable handling of client monies Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements Other Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register. The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change. The Requirements GCSEs English and Mathematics Preferably working towards the CII qualification Preferably educated to A level standard or relevant industry experience Skills Good communication skills Attention to detail Ability to organise and prioritise Ability to work in a team and autonomously; and general willingness to learn and grow both yourself and others Ability to build strong working relationships Good time management skills Knowledge/Experience Working with established processes Industry Compliance Awareness Required Mindset And Behaviours Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity
Residential Management Group Ltd
Northwich, Cheshire
Job Title: Head of Insurance Base: Northwich (hybrid) Contract: Full time & Permanent Salary: Circa £65,000 Residential Management Group (RMG), with more than 100 years of successful property management experience, is one of the UK's largest and most respected property management companies and we are continuing to grow! We're seeking a talented individual with a passion for managing insurance portfolios and driving strategic excellence. To support our growth, we have a brand new opportunity for a Head of Insurance, a hybrid role working 2 or 3 days a week at the Northwich Office. Initially this will be more frequent, while embedding this new role within the Insurance Team. As the lead for Residential Management Group's (RMG) insurance portfolio, you'll maximise the effectiveness of our insurance arrangements. Your responsibilities include strategic planning, to mitigate risk and accountability and for design, procurement and implementation. What are some of your key focus areas? Strategic Visionary : Lead the development and implementation of long-term strategies for our Insurance programme. Your insights will ensure adaptability to our Group's diverse and growing business needs. Risk Mitigation Expert : Collaborate with internal stakeholders to assess and manage risks. Your guidance will be crucial in safeguarding our organisation. Team Development : Coach and develop our Insurance Team Leader. Your mentorship will empower them to excel. Strategic Leadership : Provide vision and direction to our Insurance Team. Your leadership will inspire excellence. Regulatory Compliance : Ensure full compliance with all regulatory, legal, and statutory requirements within the Insurance function. Relationship Building : Liaise and negotiate with our brokers, managers, and principal underwriters. Strengthen relationships with Brokers, Insurers, Adjusters, and all internal customers to maximise performance. Data-Driven Insights : Prepare reports on insurance performance, claims, and financial metrics. Analyse data to make informed decisions. Advise the Board on all insurance-related matters, assess cell performance, and guide ongoing capital requirements and dividends. Collaborate closely with the Financial Director on Board-level reporting of cell performance and risks. Policy Management : Oversee RMG's insurance policies. Manage the claims process, annual reviews, renewal budgets, and internal processes. Effective Claims Handling : Ensure policy compliance and efficient claims management. Identify risk exposures, recommend and implement cost-effective solutions; Qualifications and skills we're looking for from our Head of Insurance: Insurance Expertise : You will bring experience and understanding of managing insurance portfolios for large organisations. Your insights will be invaluable in shaping our future. Strategic Vision : You are experienced in developing and delivering insurance strategies. Your ability to think long-term will drive our success. Certified Professional : Possess a relevant insurance qualification from the Chartered Insurance Institute (Cert CII) or a similar institution. Inspirational Leadership : You have the power to inspire, uplift, and drive change. Embrace the opportunity to mentor, coach, and motivate those around you. Data-Driven Insights : Your expertise includes developing and presenting management information to senior leadership. You'll identify recommendations to address control weaknesses and drive improvements. Risk Awareness : Understand the risks within our industry environment. Your insights will guide our decisions. Collaborative Communicator : Excellent communication and relationship management skills are essential. You'll work seamlessly across multiple departments, both internal and external. Tech-Savvy : Proficient user of MS Office, with the ability to effectively analyse data. What does RMG have to offer You? We know when considering a new role it's not all about the salary and benefits, but we know it helps! In addition to a fab career opportunity, we offer A salary of circa £65,000 Hybrid working; with a minimum of 3 days in the Northwich Office, most likely more initially while settling in 25 days holiday plus all Bank Holidays plus never work your Birthday, plus 2 paid volunteer days each year Free onsite parking Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 5 study days) Pension scheme and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers!
Apr 26, 2024
Full time
Job Title: Head of Insurance Base: Northwich (hybrid) Contract: Full time & Permanent Salary: Circa £65,000 Residential Management Group (RMG), with more than 100 years of successful property management experience, is one of the UK's largest and most respected property management companies and we are continuing to grow! We're seeking a talented individual with a passion for managing insurance portfolios and driving strategic excellence. To support our growth, we have a brand new opportunity for a Head of Insurance, a hybrid role working 2 or 3 days a week at the Northwich Office. Initially this will be more frequent, while embedding this new role within the Insurance Team. As the lead for Residential Management Group's (RMG) insurance portfolio, you'll maximise the effectiveness of our insurance arrangements. Your responsibilities include strategic planning, to mitigate risk and accountability and for design, procurement and implementation. What are some of your key focus areas? Strategic Visionary : Lead the development and implementation of long-term strategies for our Insurance programme. Your insights will ensure adaptability to our Group's diverse and growing business needs. Risk Mitigation Expert : Collaborate with internal stakeholders to assess and manage risks. Your guidance will be crucial in safeguarding our organisation. Team Development : Coach and develop our Insurance Team Leader. Your mentorship will empower them to excel. Strategic Leadership : Provide vision and direction to our Insurance Team. Your leadership will inspire excellence. Regulatory Compliance : Ensure full compliance with all regulatory, legal, and statutory requirements within the Insurance function. Relationship Building : Liaise and negotiate with our brokers, managers, and principal underwriters. Strengthen relationships with Brokers, Insurers, Adjusters, and all internal customers to maximise performance. Data-Driven Insights : Prepare reports on insurance performance, claims, and financial metrics. Analyse data to make informed decisions. Advise the Board on all insurance-related matters, assess cell performance, and guide ongoing capital requirements and dividends. Collaborate closely with the Financial Director on Board-level reporting of cell performance and risks. Policy Management : Oversee RMG's insurance policies. Manage the claims process, annual reviews, renewal budgets, and internal processes. Effective Claims Handling : Ensure policy compliance and efficient claims management. Identify risk exposures, recommend and implement cost-effective solutions; Qualifications and skills we're looking for from our Head of Insurance: Insurance Expertise : You will bring experience and understanding of managing insurance portfolios for large organisations. Your insights will be invaluable in shaping our future. Strategic Vision : You are experienced in developing and delivering insurance strategies. Your ability to think long-term will drive our success. Certified Professional : Possess a relevant insurance qualification from the Chartered Insurance Institute (Cert CII) or a similar institution. Inspirational Leadership : You have the power to inspire, uplift, and drive change. Embrace the opportunity to mentor, coach, and motivate those around you. Data-Driven Insights : Your expertise includes developing and presenting management information to senior leadership. You'll identify recommendations to address control weaknesses and drive improvements. Risk Awareness : Understand the risks within our industry environment. Your insights will guide our decisions. Collaborative Communicator : Excellent communication and relationship management skills are essential. You'll work seamlessly across multiple departments, both internal and external. Tech-Savvy : Proficient user of MS Office, with the ability to effectively analyse data. What does RMG have to offer You? We know when considering a new role it's not all about the salary and benefits, but we know it helps! In addition to a fab career opportunity, we offer A salary of circa £65,000 Hybrid working; with a minimum of 3 days in the Northwich Office, most likely more initially while settling in 25 days holiday plus all Bank Holidays plus never work your Birthday, plus 2 paid volunteer days each year Free onsite parking Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Sponsorship for study and professional qualifications (up to 5 study days) Pension scheme and Life assurance (4 x annual salary) As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, plus you can earn cashback on on-line purchases and take advantage of many exclusive offers!
Vacancy Name Senior Claims Adjuster Employment Type Permanent Location London Role Details We re looking for a Senior Claims Adjuster (Finpro) About Brit At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn t something to fear but to seize; that it s full of potential. Not only for our customers but our employees too. We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving - both professionally and emotionally. If you re looking for a place to make a real difference read on. What you ll be doing You ll join our highly professional and successful claims team providing the effective adjustment of a range of both standard and complex claims within the FinPro division here at Brit. A flexible and dynamic team who react quickly to change, your concepts, theories and ideas will be welcomed at a strategic level and you will fully utilise your existing experience and knowledge of Professional Lines claims (including but not limited to Healthcare) in assisting the Head of FinPro to report on loss ratios to claims management team and underwriters. Your communication skills will be key on a day to day basis speaking with various stakeholders on claims issues, whilst effectively liaising with brokers and third parties in the adjustment of claims in line with company strategy and regulatory and legal compliance. As Senior Claims Adjuster, you ll be eager to mentor and advise Claims Adjusters, helping to resolving any issues and queries and escalating any development needs to Head of FinPro Claims. A day in the life.. As Senior Claims Adjuster you ll be providing in-depth and expert advice to customers and brokers/intermediaries and applying reason to policy terms in order to negotiate, justify variation to company policy terms and settle non standard claims. Successfully facilitating the resolution of investigations into indemnity issues and implements changes to process in line with strategy. We welcome your contribution to philosophy of supplier management and to panel selection along with methods to prevent and recognise fraud and the ability to create new solutions to alleviate. You ll apply case law, statutory breaches and the concept of "reasonableness" to the claim circumstances. Determine if claim is to be disputed and know referral process in these circumstances and manage claims in accordance with company policy, settlement procedures. Making judgements and tailoring existing practices to new and emerging situations will come naturally to you as will effective decision making when dealing with complex technical claims scenarios and providing recommendations for claims decisions to team members. You ll also be adept when appointing appropriate approved experts and have the ability to analyse specialist external reports. We welcome everyone wholeheartedly We ve got a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work, because we know we ll be respected, valued and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations and suggestions about how we do things.
Sep 22, 2022
Full time
Vacancy Name Senior Claims Adjuster Employment Type Permanent Location London Role Details We re looking for a Senior Claims Adjuster (Finpro) About Brit At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn t something to fear but to seize; that it s full of potential. Not only for our customers but our employees too. We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving - both professionally and emotionally. If you re looking for a place to make a real difference read on. What you ll be doing You ll join our highly professional and successful claims team providing the effective adjustment of a range of both standard and complex claims within the FinPro division here at Brit. A flexible and dynamic team who react quickly to change, your concepts, theories and ideas will be welcomed at a strategic level and you will fully utilise your existing experience and knowledge of Professional Lines claims (including but not limited to Healthcare) in assisting the Head of FinPro to report on loss ratios to claims management team and underwriters. Your communication skills will be key on a day to day basis speaking with various stakeholders on claims issues, whilst effectively liaising with brokers and third parties in the adjustment of claims in line with company strategy and regulatory and legal compliance. As Senior Claims Adjuster, you ll be eager to mentor and advise Claims Adjusters, helping to resolving any issues and queries and escalating any development needs to Head of FinPro Claims. A day in the life.. As Senior Claims Adjuster you ll be providing in-depth and expert advice to customers and brokers/intermediaries and applying reason to policy terms in order to negotiate, justify variation to company policy terms and settle non standard claims. Successfully facilitating the resolution of investigations into indemnity issues and implements changes to process in line with strategy. We welcome your contribution to philosophy of supplier management and to panel selection along with methods to prevent and recognise fraud and the ability to create new solutions to alleviate. You ll apply case law, statutory breaches and the concept of "reasonableness" to the claim circumstances. Determine if claim is to be disputed and know referral process in these circumstances and manage claims in accordance with company policy, settlement procedures. Making judgements and tailoring existing practices to new and emerging situations will come naturally to you as will effective decision making when dealing with complex technical claims scenarios and providing recommendations for claims decisions to team members. You ll also be adept when appointing appropriate approved experts and have the ability to analyse specialist external reports. We welcome everyone wholeheartedly We ve got a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work, because we know we ll be respected, valued and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations and suggestions about how we do things.
Exchange Street Financial Services
Manchester, Lancashire
Our client is seeking a Major Loss Domestic Adjuster (Cert CILA / Dip CILA) to work from home / attached to their local office and handle a portfolio of domestic claims up to £500,000 in value, operating throughout The North of England (North West, Yorkshire & North East) regions. Ideally, you will be Cert CILA qualified (minimum). We are ideally looking for a Domestic Adjuster with a minimum of 2-3 years adjusting experience. Applicants should forward their CV to Martin Porthouse at Exchange Street Manchester office - Ext 1024 / ; Job Ref: MPO 9561. For all other vacancies, take a look at our website -
Feb 21, 2022
Full time
Our client is seeking a Major Loss Domestic Adjuster (Cert CILA / Dip CILA) to work from home / attached to their local office and handle a portfolio of domestic claims up to £500,000 in value, operating throughout The North of England (North West, Yorkshire & North East) regions. Ideally, you will be Cert CILA qualified (minimum). We are ideally looking for a Domestic Adjuster with a minimum of 2-3 years adjusting experience. Applicants should forward their CV to Martin Porthouse at Exchange Street Manchester office - Ext 1024 / ; Job Ref: MPO 9561. For all other vacancies, take a look at our website -
Job Title - Claims Adjuster - Property Location - London Job Type - Permanent Salary - £40,000 - £47,000 Number of Positions Available: 1 Industry - Insurance Loss Adjuster (Insurance, Claims, Property, Loss Adjusting) Purpose of the job To provide the effective adjustment of claims within the relevant portfolio. Assisting the Senior Adjuster to report on loss ratios to claims management team and underwriters. Dealing with coverholder's on claims issues when appropriate, whilst effectively liaising with brokers and third parties in the adjustment of claims in line with company strategy and regulatory and legal compliance Principal Accountabilities To apply common terminology and context in standard situations. To provide explanations to customers and brokers/intermediaries To handle claims which fall within agreed terms. To identify deficiencies in information and understand the justification for capturing specific information. To apply the company reserving policy and the standard policy conditions and exclusions where necessary. To investigate where appropriate the circumstances under referral. To handle standard claims in line with authority limits and investigate applicable law and regulatory issues. To apply basic principles of good practice. Respond effectively to customer requirements, acquiring feedback from customers and brokers/intermediaries. To create effective reports, selecting essential, relevant criteria and information to provide to Claims Team Leaders and Underwriters To interpret financial reports and insurance performance measures. To work in line with company strategy, values and objectives Provide technical support to new colleagues and guidance in respect of the referrals process. Effectively negotiate with both internal and external parties to a claim. To maintain and develop internal and external customer relationships. To maintain accurate claims records with regulatory implications. To undertake any ad hoc or project work as necessary Decision Making Responsibilities To recommend improvements to the claims processes and procedure. To appoint approved independent experts as appropriate. Identify a maximum settlement figure and negotiate with the claimant in order to settle the claim Regulatory Conduct Rules Act with integrity. Act with due skill, care and diligence. Be open and co-operative with Lloyd's, the FCA, the PRA, and other regulators. Pay due regard to the interests of customers and treat them fairly. Observe proper standards of market conduct. Education & Qualifications Good overall standard of education ACII or equivalent or progression towards qualification A commitment to continuous personal and professional development Knowledge and understanding of product features, benefits, exclusions and warranties and application to various situations. Understandings of the legal principles giving rise to subrogation Basic knowledge of principles of risk management. Effective prioritisation and organisational skills in order to meet timescales. Advanced literacy and numeric skills Excellent interpersonal and communication skills Advanced IT skills, including Microsoft Office with the ability to learn new systems Excellent persuasion, influencing and negotiation skills Solid claims handling experience gained For Extra Information Please Contact:- London: Email:
Jan 04, 2022
Full time
Job Title - Claims Adjuster - Property Location - London Job Type - Permanent Salary - £40,000 - £47,000 Number of Positions Available: 1 Industry - Insurance Loss Adjuster (Insurance, Claims, Property, Loss Adjusting) Purpose of the job To provide the effective adjustment of claims within the relevant portfolio. Assisting the Senior Adjuster to report on loss ratios to claims management team and underwriters. Dealing with coverholder's on claims issues when appropriate, whilst effectively liaising with brokers and third parties in the adjustment of claims in line with company strategy and regulatory and legal compliance Principal Accountabilities To apply common terminology and context in standard situations. To provide explanations to customers and brokers/intermediaries To handle claims which fall within agreed terms. To identify deficiencies in information and understand the justification for capturing specific information. To apply the company reserving policy and the standard policy conditions and exclusions where necessary. To investigate where appropriate the circumstances under referral. To handle standard claims in line with authority limits and investigate applicable law and regulatory issues. To apply basic principles of good practice. Respond effectively to customer requirements, acquiring feedback from customers and brokers/intermediaries. To create effective reports, selecting essential, relevant criteria and information to provide to Claims Team Leaders and Underwriters To interpret financial reports and insurance performance measures. To work in line with company strategy, values and objectives Provide technical support to new colleagues and guidance in respect of the referrals process. Effectively negotiate with both internal and external parties to a claim. To maintain and develop internal and external customer relationships. To maintain accurate claims records with regulatory implications. To undertake any ad hoc or project work as necessary Decision Making Responsibilities To recommend improvements to the claims processes and procedure. To appoint approved independent experts as appropriate. Identify a maximum settlement figure and negotiate with the claimant in order to settle the claim Regulatory Conduct Rules Act with integrity. Act with due skill, care and diligence. Be open and co-operative with Lloyd's, the FCA, the PRA, and other regulators. Pay due regard to the interests of customers and treat them fairly. Observe proper standards of market conduct. Education & Qualifications Good overall standard of education ACII or equivalent or progression towards qualification A commitment to continuous personal and professional development Knowledge and understanding of product features, benefits, exclusions and warranties and application to various situations. Understandings of the legal principles giving rise to subrogation Basic knowledge of principles of risk management. Effective prioritisation and organisational skills in order to meet timescales. Advanced literacy and numeric skills Excellent interpersonal and communication skills Advanced IT skills, including Microsoft Office with the ability to learn new systems Excellent persuasion, influencing and negotiation skills Solid claims handling experience gained For Extra Information Please Contact:- London: Email: