One Avenue Group
Dawson House, Jewry Street, London, UK
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
May 10, 2022
Full time
Client Experience Assistant One Avenue Group is a boutique 5* & 6* serviced office company that is based in numerous iconic locations in London. We pride ourselves on being the very best in offering a high level of service & hospitality. Our aim is to introduce a team of career-focused graduates to support the succession needs of our business whilst we provide experience, knowledge, and training throughout all aspects of the operation in order that you can take on a management role at the end of the programme and ultimately enable you to carve out your own personal career aspirations.
Programme Structure • 18 months duration • 3 rotations to enable high levels of experience in different roles • A tailored experience for you in each operational department • Additional key-learning sessions run by our development team which are jam-packed with key learnings, enhancing your skills as well as having loads of fun along the way! • A personal programme mentor who will be an experienced Manager that has worked for multiple Centres across our portfolio.
As well as a competitive annual salary, you’ll get loads of benefits worth £1000’s more on top! • Refer a friend scheme from £500 to £1000 per referral. • Free meals and drinks at our events and monthly nights out to some of the most enviable & hippest places in London. • Free Personal Training Gym Sessions run twice a week. • Cycle to Work – Our Cycle2Work schemes from Halfords help all our employees save money and keep fit. • Discounts – ranging from bars, restaurants, and other local establishments. • A free fun and activity-filled weekend away in the summer • An invitation to our famous Christmas event every year • Access to 24/7 Employee Assistance Programme – 24/7 access for our employees to call and get support and advice on any issues they may be experiencing. • Enrolled on our People’s Pension Scheme. • 31 days paid holiday, including bank holidays. • Hours of work are only Monday to Friday – so that you can enjoy the weekends! Woohoo!!! • Starting salary between £20-23k but can potentially increase to much bigger bucks within a year!
What you will gain:
A personalised in-depth training programme as well as hands-on experience in all operational departments Perfect preparation for a managerial role or specialist position within our business on completion of the programme At One Avenue, it starts and ends with people, it’s at the heart of what we do. You’ll be partnering with our friendly and committed team, who not only understand the industry but have strong operational and commercial experience. We are here to deliver solutions, with fully flexible and tailored services to support our teams who in turn will provide exceptional experiences for our clients.
Our Story: Our values are at the heart of everything we do, all our employees embody our values throughout their day-to-day duties and their career at One Avenue. Attitude, Problem Solving and going Above & Beyond are what we are founded upon. We ensure our employees are always content, inspired and respected, creating the perfect working environment to succeed.
With numerous awards and accolades, we understand that our success is down to our people. We take pride in the service we provide and the people who make it happen. Which is why we continually invest and reward our employees and as a result of our recent growth, we are now on the search for new talent to join our growing team.
Company Awards • Commercial Real Estate Company of the Year – 2021 • Serviced Office of the Year – 2021 • International Design Award – 2021 • Entrepreneur of the Year – 2021 • Commercial Real Estate Company of the Year – 2020 • Serviced Office of the Year – 2020 • Best Covid Response – 2020
Why don’t you check us out on social media: @OneAvenueGroup
Thank you for your interest in this role. Due to the high volume of applications, if you have not heard after 10 working days, then unfortunately we were unable to consider your application on this occasion.
Come and join our One Great Team here at Haven as a Swimming Pool Shift Leader! As part of our Activities and Leisure Team you will - Lead & coach the team on shift to ensure all areas of responsibility are met by the team - Escalate issues to the Activities & Pool Team Manager when required - Induct & support new starters through 90-day induction, and completion of core departmental training - Deliver a hands-on approach to pool duties and greeting our guests - Work with the team to help keep our swimming pool area clean & safe - Always promoting Health & Safety first! - All our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Activities & Pool Team Manager. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: 16 to 17 £7.50, 18 to 20 £9.97, 21+ £11.44 with an additional £1 per hour when leading a shift Experience and Qualifications You may already have experience working as a Team Leader, Shift Leader or Supervisor within a leisure centre, fitness centre or similar environment which is great! Or maybe you're a Senior Lifeguard looking for the next step. All we are looking for is Preferred Qualifications: - National Pool Lifeguard Qualification (NPLQ) - Swimming Pool Technical Operator Qualification (SPTO) - National Pool Lifeguard Training Assessor (NPLQ TA) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. This opportunity requires the successful candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Apr 29, 2024
Full time
Come and join our One Great Team here at Haven as a Swimming Pool Shift Leader! As part of our Activities and Leisure Team you will - Lead & coach the team on shift to ensure all areas of responsibility are met by the team - Escalate issues to the Activities & Pool Team Manager when required - Induct & support new starters through 90-day induction, and completion of core departmental training - Deliver a hands-on approach to pool duties and greeting our guests - Work with the team to help keep our swimming pool area clean & safe - Always promoting Health & Safety first! - All our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Activities & Pool Team Manager. What's In It For You? - Free use of our Leisure Facilities, including swimming pool - Up to 50% Discount off food on Park and 20% discount in our shops - Opportunity to use our Corporate Box at the O2 Arena - Fantastic Discounts with many national Brands & Retailers - 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels - Reward & Recognition Schemes - Training and development opportunities including fully funded qualifications - Fantastic Health, Mind & Money Support Programme - Enhanced family friendly policies and pay (eligibility criteria applied) Pay Rates: 16 to 17 £7.50, 18 to 20 £9.97, 21+ £11.44 with an additional £1 per hour when leading a shift Experience and Qualifications You may already have experience working as a Team Leader, Shift Leader or Supervisor within a leisure centre, fitness centre or similar environment which is great! Or maybe you're a Senior Lifeguard looking for the next step. All we are looking for is Preferred Qualifications: - National Pool Lifeguard Qualification (NPLQ) - Swimming Pool Technical Operator Qualification (SPTO) - National Pool Lifeguard Training Assessor (NPLQ TA) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. This opportunity requires the successful candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work. Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. We would love to hear from you If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. What can you expect during the recruitment process? When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting into the Head of IT Security, you'll ensure the delivery of cybersecurity improvement initiatives, operational excellence, technical security assurance and develop a talent pipeline. You'll work closely alongside the Head of IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. You'll also: Deliver security operations technology roadmaps in conjunction with the wider Cybersecurity strategy. Propose changes to existing policies, procedures and configurations to ensure operating efficiency and regulatory compliance. Contribute to the security strategy, ensuring that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and PMO functions in order to ensure that cyber risks are accurately reported, assessed and mitigated. Consult with IT and support staff to ensure that security is factored into the evaluation, selection, installation and configuration of new products and services. Report on the implementation of technical controls to support and enforce defined security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause Analysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on security trends and practices, and laws and regulations. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and SIEM technologies eg Microsoft Sentinel An interest in automation of Security operation function including artificial intelligence An understanding of Microsoft security product portfolio CISSP/CISM (Desired) CCSP/SSCP (Desired) Proven experience in Cybersecurity and IT Operations (Required) DLP, EDR/XDR, CASB, E-mail Security, SWG and ZTNA/SASE You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 29, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change the future of accounting, tax and business consulting. But, just as importantly, they maintain the tech that keeps us advancing. By testing and adopting the future of financial technical solutions, they find new and exciting ways to drive us forward. And you could too. In an IT role at BDO, you'll become part of a team that act as the backbone for our business. No matter who you are or what your skillset is, we'll give you the training and support you need to achieve whatever you put your mind to. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Security Operations Manager role is integral to BDO, ensuring that we protect our colleagues, clients and partners information as we rapidly expand our digital footprint. Reporting into the Head of IT Security, you'll ensure the delivery of cybersecurity improvement initiatives, operational excellence, technical security assurance and develop a talent pipeline. You'll work closely alongside the Head of IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members. You'll also: Deliver security operations technology roadmaps in conjunction with the wider Cybersecurity strategy. Propose changes to existing policies, procedures and configurations to ensure operating efficiency and regulatory compliance. Contribute to the security strategy, ensuring that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change management forums. Serve as an active participant in the information security governance process, working with Business Analysts, Governance and PMO functions in order to ensure that cyber risks are accurately reported, assessed and mitigated. Consult with IT and support staff to ensure that security is factored into the evaluation, selection, installation and configuration of new products and services. Report on the implementation of technical controls to support and enforce defined security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause Analysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on security trends and practices, and laws and regulations. Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements. Contribute to the development of a Cybersecurity Operations Resource and Capacity planner managed through BDO's Azure DevOps environment. Oversee incident response, threat detection, and mitigation efforts You'll be someone with: A good understanding of monitoring frameworks eg MITRE ATT&CK and SIEM technologies eg Microsoft Sentinel An interest in automation of Security operation function including artificial intelligence An understanding of Microsoft security product portfolio CISSP/CISM (Desired) CCSP/SSCP (Desired) Proven experience in Cybersecurity and IT Operations (Required) DLP, EDR/XDR, CASB, E-mail Security, SWG and ZTNA/SASE You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host/ Centre Support Assistant to work for one of the world's most iconic brands and join Porsche Centre Hatfield.This role is critical to the customer journey, by ensuring all customer of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.When you are not hosting customers or responding to incoming phone calls or enquiries, you will also be responsible for supporting the Centre management team and completing generalist administration duties.If you're currently working as receptionist or host, ideally withing a franchised automotive dealership, and have a passion for customer care, we'd love to hear from you. So, what makes life at PRG unique? An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track. Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you. Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup. That sounds exciting, but what else? This role is a part time opportunity working: Monday, Tuesday and Friday from 8.00am to 6.00pm and Every Saturday 8.00am to 5.00pm (35.5 hours per week) £13.40 per hour (circa £24,700 per year) plus 10% Bonus opportunity 26.5 days per year, with extra days for long service Option of a VW Group Vehicle at preferential leasing rates Private Medical Insurance, with the option to add your loved ones Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance Income Protection Insurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing And what's it actually like to work at Porsche Centre Hatfield? Located by Hatfield Business Park with a newly refurbished staff area which has a pool table, darts and a TV Only a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park with a range of Eatery's. Free car parking onsite. And finally - who are we? Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. You'll find our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other. So, what's next? Excited? We'd love to hear from you Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat You'll then meet one of our Management Team so we can ensure the role is right for you And don't forget to visit our 'socials', just search 'Porsche Retail Group'. How to Apply Please note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Apr 29, 2024
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host/ Centre Support Assistant to work for one of the world's most iconic brands and join Porsche Centre Hatfield.This role is critical to the customer journey, by ensuring all customer of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.When you are not hosting customers or responding to incoming phone calls or enquiries, you will also be responsible for supporting the Centre management team and completing generalist administration duties.If you're currently working as receptionist or host, ideally withing a franchised automotive dealership, and have a passion for customer care, we'd love to hear from you. So, what makes life at PRG unique? An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track. Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you. Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup. That sounds exciting, but what else? This role is a part time opportunity working: Monday, Tuesday and Friday from 8.00am to 6.00pm and Every Saturday 8.00am to 5.00pm (35.5 hours per week) £13.40 per hour (circa £24,700 per year) plus 10% Bonus opportunity 26.5 days per year, with extra days for long service Option of a VW Group Vehicle at preferential leasing rates Private Medical Insurance, with the option to add your loved ones Dedicated mental health champions Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance Income Protection Insurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing And what's it actually like to work at Porsche Centre Hatfield? Located by Hatfield Business Park with a newly refurbished staff area which has a pool table, darts and a TV Only a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park with a range of Eatery's. Free car parking onsite. And finally - who are we? Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. You'll find our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other. So, what's next? Excited? We'd love to hear from you Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat You'll then meet one of our Management Team so we can ensure the role is right for you And don't forget to visit our 'socials', just search 'Porsche Retail Group'. How to Apply Please note that eRecruitSmart is advertising the role of Showroom Host / Centre Support Assistant on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Apr 29, 2024
Full time
We're looking for talented estate agents with the drive to build their own business as a Territory Owner under the Yopa franchise. Yopa is one of the largest estate agency brands in the UK. Our service rivals the high street, while our unique technology-led offering gives customers a reason to choose us over the competition. We sell homes for a fair fixed fee that saves the average customer £2,800 (£6,000 in London), while also offering a No Sale, No Fee option that isn't available with our main competitors. Our award-winning hybrid service has been named the best of its kind in the UK, and we're rated 'excellent' by Trustpilot based on thousands of customer reviews. As a Territory Owner, you will have your own postcodes and the opportunity to grow your business without limits, with full control over your own agenda and helped by a team of Territory Managers. You'll be building your own agency, but far from being alone, you will be part of a close-knit regional team and benefit from everything Yopa has to offer in terms of business support, including: Fantastic lead generation, with a focus on quality, from the central Yopa team with appointments booked in for you. Extra financial incentive for self-generated leads. Multiple revenue streams to help you diversify your business and income, including rewards for referring customers to our partnered conveyancers and our sister company Scout Financial Services. The option to set your own commission rates with No Sale, No Fee. The autonomy to run your own business with flexible hours that fit your existing commitments, and the freedom to employ your own team. No earnings cap - the only limit is your potential. An in-house marketing team providing personalised support, with free money every month to spend on marketing materials. Unique schemes that help you build your business's visibility in the local area, such as Yopa's successful Tech for Schools sponsorship programme. The full support of a team in our Contact Centres, including your own Personal Property Adviser to help your business stay in touch with your customers. Ongoing training and support from the Learning and Development team, mentorship from your Regional Franchise Director, and regular meetings with fellow colleagues and business owners. In return, we're looking for estate agents who: Already have strong experience in the world of estate agency, with a proven track record in valuing and listing homes, and who can confidently see the buying and selling journey through to completion. Demonstrate exceptional levels of customer service, with the willingness to help customers outside of 'office hours' and go the extra mile for that sale. Self-starters with the drive to build a long-term business that goes beyond the end of the month or the next paycheck. If you're a passionate estate agent who wants to own your own business, benefit from first-in-class support, and help build the future of estate agency, we want to hear from you!
Operational Resilience Manager - Financial Services Operational Resilience Manager is required to join our Financial Services client to work on developing and implementing robust Op Res frameworks. Based in London (hybrid working), this is a permanent position offering between £85,000 and £90,000 + bonus + benefits. You will be responsible for performing a full evaluation of existing Operational Resilience frameworks, before designing and implementing improvements. This will be in accordance with FCA requirements/industry standards. Requirements Proven experience as an Operational Resilience Manager. Background in Operational Resilience within Financial Services. Strong knowledge of BCM, ideally with CBCP certification (or equivalent). This is a great opportunity to join a major Financial Services business and play a pivotal role in implementing their Operational Resilience frameworks. If you feel like you match the above and would like to hear more, please apply within. Operational Resilience Manager - Financial Services Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service' 2017 - Winner Agency of The Year' 2017 - Winner Banking & Financial Services Agency' 2016 - Winner Banking & Financial Services Agency'
Apr 29, 2024
Full time
Operational Resilience Manager - Financial Services Operational Resilience Manager is required to join our Financial Services client to work on developing and implementing robust Op Res frameworks. Based in London (hybrid working), this is a permanent position offering between £85,000 and £90,000 + bonus + benefits. You will be responsible for performing a full evaluation of existing Operational Resilience frameworks, before designing and implementing improvements. This will be in accordance with FCA requirements/industry standards. Requirements Proven experience as an Operational Resilience Manager. Background in Operational Resilience within Financial Services. Strong knowledge of BCM, ideally with CBCP certification (or equivalent). This is a great opportunity to join a major Financial Services business and play a pivotal role in implementing their Operational Resilience frameworks. If you feel like you match the above and would like to hear more, please apply within. Operational Resilience Manager - Financial Services Kite Human Capital - Hire Better We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we'd love to help you find your next position. We pride ourselves on rock solid integrity and honesty, and place client value at the centre of every decision we make. 2023 - Winner Most Innovative Recruitment Agency' 2023 - Winner Best Banking/Professional Service' 2018 - Winner Best Client Service' 2017 - Winner Agency of The Year' 2017 - Winner Banking & Financial Services Agency' 2016 - Winner Banking & Financial Services Agency'
Client Services Manager Gloucestershire Permanent, Full Time (37.5 hpw) Salary £27,000 per annum, with great benefits including Health Cash Plan. Optional On call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life Join us as our Client Services Manager and lead our Adult Accommodation Based Supp click apply for full job details
Apr 29, 2024
Full time
Client Services Manager Gloucestershire Permanent, Full Time (37.5 hpw) Salary £27,000 per annum, with great benefits including Health Cash Plan. Optional On call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life Join us as our Client Services Manager and lead our Adult Accommodation Based Supp click apply for full job details
Role: Senior Finance Manager Location: Blackburn, BB1 2FA - Office Based Contract: Full Time / Permanent Salary: £57,475 - £67,925 Dependent on experience & bonus scheme Company: EG Group About the role Our Finance Team expanding and we have a new opportunity available for a qualified Senior Finance Manager! In this role you are an essential asset to our business, reporting into the Financial Controller you will be responsible for overseeing end-to-end finance operations, financial planning & analysis, balance sheet reconciliations and identifying opportunities improve to procedures & controls. After a recent major acquisition of 1,000 petrol forecourts in Germany, we are now looking for an adaptable and efficient individual with a strong finance background. You will have the opportunity to use your experience & initiative to implement processes, collaborate with key stakeholders and support with the natural development and progression of the team. Duties and Responsibilities Monitor the day-to-day financial operations within the company Review financial data and prepare monthly and annual reports, providing key points and recommendations Establish and maintain financial policies and procedures for the company Collaborate with senior stakeholders, operational colleagues and relevant departments Provide data-backed recommendations to support effective decision-making Ensure balance sheet reconciliations are prepared on a monthly basis, and that all balances are correct and differences investigated Seek out methods for minimising financial risk to the company Deep involvement in the year-end audit process on performance-related queries Undertake various project work such as automation, systems (SAP/POS) improvement Oversee and produce monthly Board Pack and Profit & Loss Account This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements Qualified accountant (ACA/ACCA/CIMA) with 3+ years post-qualification experience Ability to adapt and respond to changing priorities Ability to work in a growing fast-paced environment Intermediate to advanced Microsoft Excel skills Ambitious and self-motivated individual Strong communication and interpersonal skills Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card - 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Cycle to Work / Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test Who are EG Group? EG Group is one of the world's leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia and the United States of America. Founded in 2001 by the Issa family with the acquisition of a single site in the UK, today the company is at the forefront of delivering an innovative approach to forecourt convenience retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio of leading retail brands, and through strategic network acquisitions supported by a program of new-to-industry developments. Every day, our committed workforce tirelessly delivers our products and services to millions of customers alongside supporting the local communities in which we operate. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
Apr 29, 2024
Full time
Role: Senior Finance Manager Location: Blackburn, BB1 2FA - Office Based Contract: Full Time / Permanent Salary: £57,475 - £67,925 Dependent on experience & bonus scheme Company: EG Group About the role Our Finance Team expanding and we have a new opportunity available for a qualified Senior Finance Manager! In this role you are an essential asset to our business, reporting into the Financial Controller you will be responsible for overseeing end-to-end finance operations, financial planning & analysis, balance sheet reconciliations and identifying opportunities improve to procedures & controls. After a recent major acquisition of 1,000 petrol forecourts in Germany, we are now looking for an adaptable and efficient individual with a strong finance background. You will have the opportunity to use your experience & initiative to implement processes, collaborate with key stakeholders and support with the natural development and progression of the team. Duties and Responsibilities Monitor the day-to-day financial operations within the company Review financial data and prepare monthly and annual reports, providing key points and recommendations Establish and maintain financial policies and procedures for the company Collaborate with senior stakeholders, operational colleagues and relevant departments Provide data-backed recommendations to support effective decision-making Ensure balance sheet reconciliations are prepared on a monthly basis, and that all balances are correct and differences investigated Seek out methods for minimising financial risk to the company Deep involvement in the year-end audit process on performance-related queries Undertake various project work such as automation, systems (SAP/POS) improvement Oversee and produce monthly Board Pack and Profit & Loss Account This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements Qualified accountant (ACA/ACCA/CIMA) with 3+ years post-qualification experience Ability to adapt and respond to changing priorities Ability to work in a growing fast-paced environment Intermediate to advanced Microsoft Excel skills Ambitious and self-motivated individual Strong communication and interpersonal skills Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card - 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health - 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Cycle to Work / Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test Who are EG Group? EG Group is one of the world's leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia and the United States of America. Founded in 2001 by the Issa family with the acquisition of a single site in the UK, today the company is at the forefront of delivering an innovative approach to forecourt convenience retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio of leading retail brands, and through strategic network acquisitions supported by a program of new-to-industry developments. Every day, our committed workforce tirelessly delivers our products and services to millions of customers alongside supporting the local communities in which we operate. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.
Customer Service Advisor - 23,000 - 25,000 - Oldham, OL9 - Monday to Friday 9am - 5pm (Early finish Friday!) Due to expansion, our e-commerce Business is growing its Customer Service Advisor team and we are on the lookout for a Customer Service Account Manager to join us in our thriving Manchester based office in Oldham! For the role of Customer Service Advisor, you will receive: A salary of 23,000 - 25,000 depending on experience Amazing offices in the Oldham area of Manchester Monday to Friday hours, no weekend work, early finish Friday! 22 days per year holiday plus Xmas shut down and bank holidays! Massive progression opportunities Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the company The role of Customer Service Advisor involves speaking to our existing business clients via email, webchat and phone dealing with their needs and ensuring that they receive world class customer experience. This will involve taking orders and providing quotations to clients. The role offers a clear career path to progress in the business For the role of Customer Service Advisor we require: Somebody with phone based customer service experience The ability to deal with inbound calls and emails in a fast paced environment A person with a positive attitude, and outgoing personality based in the Oldham area of Manchester Sound like your ideal role? Don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 29, 2024
Full time
Customer Service Advisor - 23,000 - 25,000 - Oldham, OL9 - Monday to Friday 9am - 5pm (Early finish Friday!) Due to expansion, our e-commerce Business is growing its Customer Service Advisor team and we are on the lookout for a Customer Service Account Manager to join us in our thriving Manchester based office in Oldham! For the role of Customer Service Advisor, you will receive: A salary of 23,000 - 25,000 depending on experience Amazing offices in the Oldham area of Manchester Monday to Friday hours, no weekend work, early finish Friday! 22 days per year holiday plus Xmas shut down and bank holidays! Massive progression opportunities Free onsite parking A fun vibrant working environment, with a family feel The opportunity to grow with the company The role of Customer Service Advisor involves speaking to our existing business clients via email, webchat and phone dealing with their needs and ensuring that they receive world class customer experience. This will involve taking orders and providing quotations to clients. The role offers a clear career path to progress in the business For the role of Customer Service Advisor we require: Somebody with phone based customer service experience The ability to deal with inbound calls and emails in a fast paced environment A person with a positive attitude, and outgoing personality based in the Oldham area of Manchester Sound like your ideal role? Don't hesitate and apply now with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Vertu Motors BMW Barnstaple We are recruiting an Aftersales Manager to join our outstanding team at our Vertu Motors BMW Barnstaple dealership. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you! We are offering a basic salary of £45,000 and an OTE of £55,000 plus an excellent range of company benefits! As the Aftersales click apply for full job details
Apr 29, 2024
Full time
Vertu Motors BMW Barnstaple We are recruiting an Aftersales Manager to join our outstanding team at our Vertu Motors BMW Barnstaple dealership. If you would like the opportunity to become part of one of the UK's largest Motor Retailers, then this could be the role for you! We are offering a basic salary of £45,000 and an OTE of £55,000 plus an excellent range of company benefits! As the Aftersales click apply for full job details
Senior Product Manager - Integration Capabilities Location Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231960 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Division/Dept Sainsbury's Tech Location Various - majority Holborn Reporting to Group Product Manager In a nutshell We're a multi-channel, multi-brand business serving millions of customers a day, with the UK's largest loyalty scheme and an ever-evolving set of digital platforms. All this equals over 1.2 billion transactions each year, presenting a volume, depth, and complexity of data that few can match - we don't think we're exaggerating when we say we have the most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience. The customer is at the heart of everything we do, which is why we have put them at the centre of our vision, to serve and help more customers, more of the time. We do not distinguish between tech and the business, we are one team, one organisation, driving brilliant experiences across our brands. We operate in an inclusive, agile environment. You'll have the space to be curious, to experiment, and to solve real-world challenges in a community of inspired and multi-disciplined colleagues who are empowered to solve hard problems. As Senior Product Manager, you'll be focused on understanding customer needs for specific products, building and owning the product roadmap and strategy. You'll have a flair for creative problem solving and enthusiasm for supporting delivery of change through people and technology. Working in Agile teams, you'll build a highly collaborative relationship with your Engineering colleagues and support in defining, delivering, and iterating features and finding creative ways to deliver great experiences for our customers. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. Specifically focusing on: Serving millions of customers every day across hundreds of technology products for some of the largest brands in the UK, our integration transformation agenda provides a unique and extensive opportunity to reimagine the way in which we move data through our operational value streams and across our complex ecosystem. Working in close collaboration with engineering and architecture you'll identify, prioritise and lead and build integration capability products for our engineering customers enabling them to go faster, further, more efficiently in pursuit of our business strategy. What you need to do As a Senior Product Manager, you will: Deliver products with the biggest budgets that bring significant value back to the business aligned to corporate strategic pillars. Be accountable for developing the vision, strategy, roadmap and backlog for your product, own the customer and business value, and make effective prioritisation choices to deliver maximum value and return on capital, ensuring we meet our corporate plan commitments. Be accountable for end-to-end delivery in product management, ensuring activity is prioritised in line with the agreed goals, outcomes, and metrics. Champion your product - determining the right level or type of material to communicate the benefits and long-term vision across a variety of audiences including development team, stakeholders at all levels, partners and external parties Build highly collaborative relationship with engineering and architecture to successfully navigate significant integration complexity or decisioning as you develop your product(s). Apply insight, data, research, technical product knowledge, to ensure your team are focused on making the biggest difference for customers and the business. Manage levels of risk to minimise vulnerabilities and prioritising development by working with complex and sensitive information. Champion and prioritise tech standards alongside product features in your and your team's roadmaps explaining the merits to stakeholders. Advocate for agile software development practices with business stakeholders ensuring a good understanding of iterative value delivery. Monitor relevant industry trends keeping personal knowledge up to date with the latest developments and innovations pertinent to your product. Build confidence as the subject matter expert for your product, helping to guide future investment. Work collaboratively with engineering teams providing expertise to evaluate potential partner relationships; identifying necessary and/or desirable third-party technology to evaluate and select vendors. Own your product through the lifecycle, supporting communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues (bugs) Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for your product and how to develop these so they work seamlessly for customers and colleagues Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues What you need to know Proven track record of leading delivery of complex technology led change in cross-functional environments; you have shipped products at scale that customers and colleagues love. Strong communication and influencing skills Working knowledge of technology relevant to digital retail Solid understanding of commercial landscape What you need to show Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity Passion for seeking value and helping motivate and support technology teams Strong communication and influencing skills, particularly at senior levels Creative problem solving, enthusiasm for delivering change through people and technology Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration Embrace shared responsibility and role model effective collaboration What decisions I can make All decisions related to delivering the roadmap for your product(s) Prioritisation and significant value return across your product area with multi-million-pound investment. Support we will provide Access to personal development tools including industry leader Bitesize talks, online self-development tools, and internal mentoring/coaching Internal product expertise and co-learning opportunities within a highly collaborative environment Opportunities to attend external events Product Competency Framework and Community of Practice We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. . click apply for full job details
Apr 29, 2024
Full time
Senior Product Manager - Integration Capabilities Location Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231960 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. Division/Dept Sainsbury's Tech Location Various - majority Holborn Reporting to Group Product Manager In a nutshell We're a multi-channel, multi-brand business serving millions of customers a day, with the UK's largest loyalty scheme and an ever-evolving set of digital platforms. All this equals over 1.2 billion transactions each year, presenting a volume, depth, and complexity of data that few can match - we don't think we're exaggerating when we say we have the most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience. The customer is at the heart of everything we do, which is why we have put them at the centre of our vision, to serve and help more customers, more of the time. We do not distinguish between tech and the business, we are one team, one organisation, driving brilliant experiences across our brands. We operate in an inclusive, agile environment. You'll have the space to be curious, to experiment, and to solve real-world challenges in a community of inspired and multi-disciplined colleagues who are empowered to solve hard problems. As Senior Product Manager, you'll be focused on understanding customer needs for specific products, building and owning the product roadmap and strategy. You'll have a flair for creative problem solving and enthusiasm for supporting delivery of change through people and technology. Working in Agile teams, you'll build a highly collaborative relationship with your Engineering colleagues and support in defining, delivering, and iterating features and finding creative ways to deliver great experiences for our customers. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. Specifically focusing on: Serving millions of customers every day across hundreds of technology products for some of the largest brands in the UK, our integration transformation agenda provides a unique and extensive opportunity to reimagine the way in which we move data through our operational value streams and across our complex ecosystem. Working in close collaboration with engineering and architecture you'll identify, prioritise and lead and build integration capability products for our engineering customers enabling them to go faster, further, more efficiently in pursuit of our business strategy. What you need to do As a Senior Product Manager, you will: Deliver products with the biggest budgets that bring significant value back to the business aligned to corporate strategic pillars. Be accountable for developing the vision, strategy, roadmap and backlog for your product, own the customer and business value, and make effective prioritisation choices to deliver maximum value and return on capital, ensuring we meet our corporate plan commitments. Be accountable for end-to-end delivery in product management, ensuring activity is prioritised in line with the agreed goals, outcomes, and metrics. Champion your product - determining the right level or type of material to communicate the benefits and long-term vision across a variety of audiences including development team, stakeholders at all levels, partners and external parties Build highly collaborative relationship with engineering and architecture to successfully navigate significant integration complexity or decisioning as you develop your product(s). Apply insight, data, research, technical product knowledge, to ensure your team are focused on making the biggest difference for customers and the business. Manage levels of risk to minimise vulnerabilities and prioritising development by working with complex and sensitive information. Champion and prioritise tech standards alongside product features in your and your team's roadmaps explaining the merits to stakeholders. Advocate for agile software development practices with business stakeholders ensuring a good understanding of iterative value delivery. Monitor relevant industry trends keeping personal knowledge up to date with the latest developments and innovations pertinent to your product. Build confidence as the subject matter expert for your product, helping to guide future investment. Work collaboratively with engineering teams providing expertise to evaluate potential partner relationships; identifying necessary and/or desirable third-party technology to evaluate and select vendors. Own your product through the lifecycle, supporting communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues (bugs) Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for your product and how to develop these so they work seamlessly for customers and colleagues Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues What you need to know Proven track record of leading delivery of complex technology led change in cross-functional environments; you have shipped products at scale that customers and colleagues love. Strong communication and influencing skills Working knowledge of technology relevant to digital retail Solid understanding of commercial landscape What you need to show Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity Passion for seeking value and helping motivate and support technology teams Strong communication and influencing skills, particularly at senior levels Creative problem solving, enthusiasm for delivering change through people and technology Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration Embrace shared responsibility and role model effective collaboration What decisions I can make All decisions related to delivering the roadmap for your product(s) Prioritisation and significant value return across your product area with multi-million-pound investment. Support we will provide Access to personal development tools including industry leader Bitesize talks, online self-development tools, and internal mentoring/coaching Internal product expertise and co-learning opportunities within a highly collaborative environment Opportunities to attend external events Product Competency Framework and Community of Practice We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. . click apply for full job details
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn. Here at Selby we employ a team over 750 colleagues. A site steeped in history, we are the UK's number one manufacturer of customer private label cooking sauces and pickles. We have been serving our customers out of our Selby site since 1914. We produce more than 160 million units per year across 600 different product lines for customers such as Morrisons, Tesco & Asda. What you'll be doing Set up performance control systems. Lead diagnostics ideation process. Complete line studies to build improvement case studies. Lead improvement teams to deliver work streams improvements in line with set target. Lead best practice sharing and support replication on other sites. Set and coach the behavioural standard in site teams. What we're looking for Experience in Lean methodology. Background in continuous improvement. Managing multiple projects at once. Capable of coaching frontline teams through to GMs We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Apr 29, 2024
Full time
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn. Here at Selby we employ a team over 750 colleagues. A site steeped in history, we are the UK's number one manufacturer of customer private label cooking sauces and pickles. We have been serving our customers out of our Selby site since 1914. We produce more than 160 million units per year across 600 different product lines for customers such as Morrisons, Tesco & Asda. What you'll be doing Set up performance control systems. Lead diagnostics ideation process. Complete line studies to build improvement case studies. Lead improvement teams to deliver work streams improvements in line with set target. Lead best practice sharing and support replication on other sites. Set and coach the behavioural standard in site teams. What we're looking for Experience in Lean methodology. Background in continuous improvement. Managing multiple projects at once. Capable of coaching frontline teams through to GMs We're not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity. What you'll get in return Competitive salary and job-related benefits Holidays Pension up to 8% matched Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Senior Client Service Manager Mirfield, West Yorkshire Permanent Full time (37.5 hrs) Salary £27,000 to £30,200 per annum and great benefits including Health Cash Plan On call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client Services Manager, youll lead our Calder House and click apply for full job details
Apr 29, 2024
Full time
Senior Client Service Manager Mirfield, West Yorkshire Permanent Full time (37.5 hrs) Salary £27,000 to £30,200 per annum and great benefits including Health Cash Plan On call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life?As our Senior Client Services Manager, youll lead our Calder House and click apply for full job details
Location Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231811 Job Description Division / Department Sainsbury's Tech Reporting to In a nutshell In Sainsbury's Tech, we power the UK's number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business. Our General Merchandise Online team leads the market with building multi brand ecommerce capabilities that serve millions of customers per week. We've matured our platform to have a single set of capabilities that support multiple customer facing digital brands with our Argos, Tu and Habitat branded websites and apps running individually but leveraging all the great work we do to build once use 3x. Across each of these branded experiences we need to be able to compete against specialist players by harnessing our strengths together whilst also being able to differentiate the experience with specific features that delight customers as if we were a pureplay retailer in that category. The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for Checkout across our General Merchandise (GM) brands. In a complex area where product, promotions, payments and fulfilment meet at the end of a customer's shopping journey, they champion the long-term vision for Checkout in line with our over-arching business goals. They also work horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse needs of their product. The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value and spotting opportunities. They use product metrics to prioritise their specific product roadmap effectively and seeks out the data and insight that enables them to make informed decisions. To enable success, the Senior Product Manager needs to consider the market context and is able to clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. What I need to do • Supporting the strategy, develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on core priorities. • Own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams. • Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics. • Maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers. • Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the division/business/brands • Evaluate potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors • Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues How will I succeed • Translating business and technology strategy, combined with market knowledge into a product roadmap that prioritises delivery of value and enables future business agility • Determine the right level and choice of material to communicate the experience, benefits and long-term vision for the product across a variety of audiences including development teams, stakeholders at all levels, partners and external parties • Contributing to effective prioritisation choices to deliver the maximum value and return on capital. • Build highly collaborative relationships with engineering, working together to solve problems for our customers and the business • Creating a positive impact with internal and external audiences, ensuring senior stakeholder advocacy for the product • Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for products and how to develop these so they work seamlessly for customers and colleagues • Apply data and research through sharing insight to ensure the team are focused on making the biggest difference for customers and the business • Develop a culture of learning, empowerment, experimentation and collaboration • Own key performance indicators to measure success for the role's contribution • Contribute to the Product Community of practice What I need to know • Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add • Understanding of Agile delivery and modern engineering team practices • Knowledge of technical product development principles and methodologies What I need to show • Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity • Delivery of technology led change in cross-functional environments • Focus on delivering customer value and business outcomes at pace, continuously optimising activity and ways of working to ensure that we are set up to deliver customer value • Passion for seeking value and helping motivate and support technology teams • Strong communication and influencing skills, particularly at senior levels • Creative problem solving, enthusiasm for delivering change through people and technology • Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions • A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration • Embrace shared responsibility and role model effective collaboration • Influencing iterative decision making, including managing ambiguity Resources available to me • Line manager, peers and wider team • Product competency framework and community of practice • Learning and development opportunities • Specific budget for products (budget ownership sits with PPM Line Manager) What decisions can I make • All decisions related to delivering the roadmap for your products • Product Manager resourcing across your product • Prioritisation and value return across your product area with multi million pound capital budget
Apr 29, 2024
Full time
Location Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231811 Job Description Division / Department Sainsbury's Tech Reporting to In a nutshell In Sainsbury's Tech, we power the UK's number 1 multi-channel, multi-brand retailer. Our product teams are made up of inspired and multidiscipline individuals who are empowered to solve hard problems in ways our customers love and serve the needs of our business. Our General Merchandise Online team leads the market with building multi brand ecommerce capabilities that serve millions of customers per week. We've matured our platform to have a single set of capabilities that support multiple customer facing digital brands with our Argos, Tu and Habitat branded websites and apps running individually but leveraging all the great work we do to build once use 3x. Across each of these branded experiences we need to be able to compete against specialist players by harnessing our strengths together whilst also being able to differentiate the experience with specific features that delight customers as if we were a pureplay retailer in that category. The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for Checkout across our General Merchandise (GM) brands. In a complex area where product, promotions, payments and fulfilment meet at the end of a customer's shopping journey, they champion the long-term vision for Checkout in line with our over-arching business goals. They also work horizontally across the immediate team and the broader product and tech function to coordinate and prioritise the diverse needs of their product. The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value and spotting opportunities. They use product metrics to prioritise their specific product roadmap effectively and seeks out the data and insight that enables them to make informed decisions. To enable success, the Senior Product Manager needs to consider the market context and is able to clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. What I need to do • Supporting the strategy, develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on core priorities. • Own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams. • Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics. • Maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers. • Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the division/business/brands • Evaluate potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors • Support communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues How will I succeed • Translating business and technology strategy, combined with market knowledge into a product roadmap that prioritises delivery of value and enables future business agility • Determine the right level and choice of material to communicate the experience, benefits and long-term vision for the product across a variety of audiences including development teams, stakeholders at all levels, partners and external parties • Contributing to effective prioritisation choices to deliver the maximum value and return on capital. • Build highly collaborative relationships with engineering, working together to solve problems for our customers and the business • Creating a positive impact with internal and external audiences, ensuring senior stakeholder advocacy for the product • Maintain a good level of awareness, interest and understanding of the existing and stacks/interfaces for products and how to develop these so they work seamlessly for customers and colleagues • Apply data and research through sharing insight to ensure the team are focused on making the biggest difference for customers and the business • Develop a culture of learning, empowerment, experimentation and collaboration • Own key performance indicators to measure success for the role's contribution • Contribute to the Product Community of practice What I need to know • Knowledge and understanding of a retail business and the technology landscape, and how to maximise the value that products can and will add • Understanding of Agile delivery and modern engineering team practices • Knowledge of technical product development principles and methodologies What I need to show • Judgement to make sometimes difficult and complex decisions at pace, including comfortable dealing with ambiguous situations and help drive toward clarity • Delivery of technology led change in cross-functional environments • Focus on delivering customer value and business outcomes at pace, continuously optimising activity and ways of working to ensure that we are set up to deliver customer value • Passion for seeking value and helping motivate and support technology teams • Strong communication and influencing skills, particularly at senior levels • Creative problem solving, enthusiasm for delivering change through people and technology • Anticipating risks and opportunities, responding to escalations at pace and supporting to find solutions • A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus, role model effective collaboration • Embrace shared responsibility and role model effective collaboration • Influencing iterative decision making, including managing ambiguity Resources available to me • Line manager, peers and wider team • Product competency framework and community of practice • Learning and development opportunities • Specific budget for products (budget ownership sits with PPM Line Manager) What decisions can I make • All decisions related to delivering the roadmap for your products • Product Manager resourcing across your product • Prioritisation and value return across your product area with multi million pound capital budget
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
With over 25 years experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But were not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face click apply for full job details
Apr 29, 2024
Full time
With over 25 years experience, nearly 240 care homes, and six independent hospitals, Barchester Healthcare currently have some of the best quality ratings of any large care home provider in the UK. But were not stopping there: our mission is to provide the best possible person-centred care to elderly and vulnerable people. As a Home Manager within the Barchester family, you will be a leading face click apply for full job details
Howdens Joinery is in search of an Aftersales Field Service Manager to oversee our Lamona Aftersales service operations in Scotland. This role sits within our Appliance Aftersales Team and offers an exciting opportunity for a Field Service Manager dedicated to providing outstanding customer experiences on our own brand appliances. You'll join a dynamic environment within a fast-paced FTSE 100 organisation with ambitious growth objectives. Reporting directly to the Aftersales Manager, you'll be responsible for overseeing the weekly performance of local Independent Service companies in Scotland that service our appliances, and our national service provider. As the Field Service Manager, your primary focus will be ensuring key performance indicators such as first-time fix, attendance, 7-Day completion, and speed of service are consistently met. Additionally, you'll take ownership of any customer issues that may arise. As a skilled communicator, you'll establish crucial relationships with our depots, appliance, and quality teams, providing support for appliance sales totalling approximately £200 million. You'll also manage third-party local service companies. This position may require occasional work during unsociable hours, including holidays, which will be organised through a cross-area rota system. Additionally, there will be travel involved across Scotland, including remote areas such as the Highlands and islands. What you will be doing as the Aftersales Field Service Manager: Manage all the Lamona product technical requirements for the region and any product safety issues. Understand and manage profit and loss costs for your region. Manage service coverage to ensure your region has coverage at all times. Maintain regular contact with our depots in order to manage issues and promote the development of local service partners Responsible for recruitment of new local independent service companies Manage Initiation and training for new local independent service companies Ensure best practice is shared across regions resulting in Nationwide best practices Promote Howdens Joinery core values to customers through the local independent service companies Work closely with the technical department to ensure technical issues are raised and the knowledge database is up to date Responsible for resolving branded manufactured service issues with the support of the Aftersales desk within their region. To support the business in the test or roll out of related services as required. What do you need to qualify for the Aftersales Field Service Manager: A track record of successfully managing teams within a Regional Field Service Management role Ability to motivate, lead, and manage your team and create a service-led culture Highly focused on delivering exceptional customer service within a fast-paced and busy environment Appliance Technical knowledge would be an advantage, however is not essential Enthusiastic, strong influencer with exceptional communication and interpersonal skills - even under pressure Highly organised and decisive with good planning and prioritisation skills to balance key priorities Ability to build robust relationships with internal and external teams A sound understanding of the building trade would be desirable, but not essential What can we offer you as the Aftersales Field Service Manager: Competitive salary + annual company bonus Company car Competitive Pension Plan with a maximum company contribution of 12% 25 days holiday + bank holidays with the option to buy additional days Staff Discount Exceptional Reward and Recognition events. About Us Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.3 billion sales made last year. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named as one of the 10 Best Big Companies to Work For. How to apply: We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as an Aftersales Field Service Manager, then we are keen to hear from you. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Apr 29, 2024
Full time
Howdens Joinery is in search of an Aftersales Field Service Manager to oversee our Lamona Aftersales service operations in Scotland. This role sits within our Appliance Aftersales Team and offers an exciting opportunity for a Field Service Manager dedicated to providing outstanding customer experiences on our own brand appliances. You'll join a dynamic environment within a fast-paced FTSE 100 organisation with ambitious growth objectives. Reporting directly to the Aftersales Manager, you'll be responsible for overseeing the weekly performance of local Independent Service companies in Scotland that service our appliances, and our national service provider. As the Field Service Manager, your primary focus will be ensuring key performance indicators such as first-time fix, attendance, 7-Day completion, and speed of service are consistently met. Additionally, you'll take ownership of any customer issues that may arise. As a skilled communicator, you'll establish crucial relationships with our depots, appliance, and quality teams, providing support for appliance sales totalling approximately £200 million. You'll also manage third-party local service companies. This position may require occasional work during unsociable hours, including holidays, which will be organised through a cross-area rota system. Additionally, there will be travel involved across Scotland, including remote areas such as the Highlands and islands. What you will be doing as the Aftersales Field Service Manager: Manage all the Lamona product technical requirements for the region and any product safety issues. Understand and manage profit and loss costs for your region. Manage service coverage to ensure your region has coverage at all times. Maintain regular contact with our depots in order to manage issues and promote the development of local service partners Responsible for recruitment of new local independent service companies Manage Initiation and training for new local independent service companies Ensure best practice is shared across regions resulting in Nationwide best practices Promote Howdens Joinery core values to customers through the local independent service companies Work closely with the technical department to ensure technical issues are raised and the knowledge database is up to date Responsible for resolving branded manufactured service issues with the support of the Aftersales desk within their region. To support the business in the test or roll out of related services as required. What do you need to qualify for the Aftersales Field Service Manager: A track record of successfully managing teams within a Regional Field Service Management role Ability to motivate, lead, and manage your team and create a service-led culture Highly focused on delivering exceptional customer service within a fast-paced and busy environment Appliance Technical knowledge would be an advantage, however is not essential Enthusiastic, strong influencer with exceptional communication and interpersonal skills - even under pressure Highly organised and decisive with good planning and prioritisation skills to balance key priorities Ability to build robust relationships with internal and external teams A sound understanding of the building trade would be desirable, but not essential What can we offer you as the Aftersales Field Service Manager: Competitive salary + annual company bonus Company car Competitive Pension Plan with a maximum company contribution of 12% 25 days holiday + bank holidays with the option to buy additional days Staff Discount Exceptional Reward and Recognition events. About Us Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 800 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. With an ambitious and credible growth plan, we continue to build on our £2.3 billion sales made last year. There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named as one of the 10 Best Big Companies to Work For. How to apply: We are building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as an Aftersales Field Service Manager, then we are keen to hear from you. You will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
LA International Computer Consultants Ltd
Epsom, Surrey
Payroll Manager - 6 months - Inside IR35 - 2-3 days per week in office + remote working - Office location: Epsom - BPSS required before starting - 37.5 hours per week The Payroll Manager leads the Payroll Team, reporting to and supporting the People Operations Leader in delivering the payroll for c11,000 employees. They will be accountable for and report to senior stakeholders on the service delivered by the payroll team. The role focuses on leading and delivering end to end internal payroll in line with legislation in a timely and accurate manner with a high level of employee experience at the forefront of the delivery. In addition to overseeing the payroll, management of the team and reporting to stakeholders, a key component of the role is delivering or leading on projects that impact the payroll delivery in the form of legislative, benefit or system changes. Key Accountabilities: * Commitment to supporting the HR Operations Leader - People Services UK&I in delivering the HR People& Culture Strategy and People Operations objectives. * Accountable for ensuring the pre-payroll processing tasks are completed, the payrolls are run, and the post processing tasks completed, all in a timely, accurate and compliant manner including the submission and retrieval of files to/from HMRC. * Accountable for fully balancing the net payment for the payroll and the monthly payroll reconciliation. * Ensure that various third-party payment reports including Pensions and Court Orders are processed and reconciled, requesting payments from the Shared Service Facility (SSF) where appropriate. * Ensure the BACS payment is authorised and transmitted within the required deadlines. * Accountable for the Company's compliance with National Minimum Wage requirements on an on-going basis. * Ensure the accurate processing of Flexible Benefits both monthly and as part of Annual Renewal. * Undertake regular reporting to Senior Stakeholders on payroll Service delivery, focusing on future of work and proactive initiatives to deliver business objectives and improvements. * Proactive engagement with HR Centres of Expertise to ensure ongoing communication relating to work in the pipeline and understanding the impact on the payroll team's pipeline of work. * Ensure service delivery improvement initiatives are identified through the active management of customer satisfaction feedback and proactive communication with key business stakeholders are progressed within the team. * Responsible for ensuring all SLA's and turnaround times (TAT's) are developed and adhered to within the team. * Accountable for the service delivered by the People Hub Payroll Team based in Bangalore. * Point of escalation for all things payroll related. * Respond to complex payroll queries, to support resolution of cases from managers and employees in line with governance requirements and SLAs. * Management and development of the Payroll Team * Ensure compliance with all internal and external auditing requirements. * Lead on projects that require payroll input and delivery. * Delivery of the annual ONS. Requirements: Whilst a recognised payroll qualification is required, we would however consider applications where equivalent knowledge and expertise has been obtained via experience and can be demonstrated. Essential Criteria: * Evidence of delivery of internal payrolls of c8,000 employees+ (not an outsourced payroll). * A detailed understanding of current payroll legislation and compliance. * Significant demonstrable success in a payroll leadership role. * Experience of managing a team of people. * Excellent understanding and experience of working with payroll systems, experience of Oracle is highly preferable. * Demonstrable experience of working with Flexible Benefit Programmes and Salary Sacrifice arrangements. * Experience of leading payroll projects, alongside the operational delivery. * Demonstrable commitment to continuous improvement with a high degree of initiative. * Ability to prioritise and work under pressure to deadlines. * Resilient and comfortable taking ownership. * Experience of facilitating and influencing decision making. * Excellent written, oral communication and interpersonal skills. * Proven ability to build valuable stakeholder relationships. Desirable Criteria: * Experience in working with an offshore service delivery in an HR Shared Service capacity. * Experience in working in a global cross-cultural environment. To be considered, please send through an updated CV. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Apr 29, 2024
Contractor
Payroll Manager - 6 months - Inside IR35 - 2-3 days per week in office + remote working - Office location: Epsom - BPSS required before starting - 37.5 hours per week The Payroll Manager leads the Payroll Team, reporting to and supporting the People Operations Leader in delivering the payroll for c11,000 employees. They will be accountable for and report to senior stakeholders on the service delivered by the payroll team. The role focuses on leading and delivering end to end internal payroll in line with legislation in a timely and accurate manner with a high level of employee experience at the forefront of the delivery. In addition to overseeing the payroll, management of the team and reporting to stakeholders, a key component of the role is delivering or leading on projects that impact the payroll delivery in the form of legislative, benefit or system changes. Key Accountabilities: * Commitment to supporting the HR Operations Leader - People Services UK&I in delivering the HR People& Culture Strategy and People Operations objectives. * Accountable for ensuring the pre-payroll processing tasks are completed, the payrolls are run, and the post processing tasks completed, all in a timely, accurate and compliant manner including the submission and retrieval of files to/from HMRC. * Accountable for fully balancing the net payment for the payroll and the monthly payroll reconciliation. * Ensure that various third-party payment reports including Pensions and Court Orders are processed and reconciled, requesting payments from the Shared Service Facility (SSF) where appropriate. * Ensure the BACS payment is authorised and transmitted within the required deadlines. * Accountable for the Company's compliance with National Minimum Wage requirements on an on-going basis. * Ensure the accurate processing of Flexible Benefits both monthly and as part of Annual Renewal. * Undertake regular reporting to Senior Stakeholders on payroll Service delivery, focusing on future of work and proactive initiatives to deliver business objectives and improvements. * Proactive engagement with HR Centres of Expertise to ensure ongoing communication relating to work in the pipeline and understanding the impact on the payroll team's pipeline of work. * Ensure service delivery improvement initiatives are identified through the active management of customer satisfaction feedback and proactive communication with key business stakeholders are progressed within the team. * Responsible for ensuring all SLA's and turnaround times (TAT's) are developed and adhered to within the team. * Accountable for the service delivered by the People Hub Payroll Team based in Bangalore. * Point of escalation for all things payroll related. * Respond to complex payroll queries, to support resolution of cases from managers and employees in line with governance requirements and SLAs. * Management and development of the Payroll Team * Ensure compliance with all internal and external auditing requirements. * Lead on projects that require payroll input and delivery. * Delivery of the annual ONS. Requirements: Whilst a recognised payroll qualification is required, we would however consider applications where equivalent knowledge and expertise has been obtained via experience and can be demonstrated. Essential Criteria: * Evidence of delivery of internal payrolls of c8,000 employees+ (not an outsourced payroll). * A detailed understanding of current payroll legislation and compliance. * Significant demonstrable success in a payroll leadership role. * Experience of managing a team of people. * Excellent understanding and experience of working with payroll systems, experience of Oracle is highly preferable. * Demonstrable experience of working with Flexible Benefit Programmes and Salary Sacrifice arrangements. * Experience of leading payroll projects, alongside the operational delivery. * Demonstrable commitment to continuous improvement with a high degree of initiative. * Ability to prioritise and work under pressure to deadlines. * Resilient and comfortable taking ownership. * Experience of facilitating and influencing decision making. * Excellent written, oral communication and interpersonal skills. * Proven ability to build valuable stakeholder relationships. Desirable Criteria: * Experience in working with an offshore service delivery in an HR Shared Service capacity. * Experience in working in a global cross-cultural environment. To be considered, please send through an updated CV. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 29, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.