Facilities and Maintenance Helpdesk Administrator- Basildon- up to 30k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Basildon Essex. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8.30am- Friday 17.30 with Overtime available Main Duties General Administration Duties PPMS Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Apr 29, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Basildon- up to 30k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Basildon Essex. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8.30am- Friday 17.30 with Overtime available Main Duties General Administration Duties PPMS Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Planner / Scheduler / Administrator Birmingham - Office Based in Tyseley 27,500 + 24 days + BH + benefits package Your new company- Planner/ Scheduler / Admin Global Facilities Management & Technical Services provider commercial & domestic This is a permanent position in Tyseley working Monday- Friday (working in the office on a full time, permanent basis) Your new role - Planner/ Scheduler / Admin General Administrator duties Assisting with the planning and scheduling of multi trade repairs operatives Liaising with subcontractors Dealing with customer queries Other ad-hoc admin duties What you'll need to succeed- Planner/ Scheduler / Admin Experience working for a maintenance or service company (facilities management, specialist services, construction, service delivery, etc) Working knowledge of Microsoft Office Can do attitude, excellent customer service skills Commutable distance of Tyseley Previous experience doing Admin What you'll get in return- Planner/ Scheduler / Admin World-class training and development with the opportunity to gain additional qualifications Career progression opportunities A unique and varied working environment offering long-term job security 24 days + BH Generous Pension Company-wide benefits What you need to do now- Planner/ Scheduler / Admin If you're interested in this opportunity, please apply through this advert, or for further information and a confidential discussion get in touch with Amarah Ranger If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move. Service Administrator/ Maintenance Administrator / Helpdesk Administrator / Planner / Scheduler / Facilities Administrator / Facilities Coordinator / Facilities Assistant / Admin
Apr 29, 2024
Full time
Planner / Scheduler / Administrator Birmingham - Office Based in Tyseley 27,500 + 24 days + BH + benefits package Your new company- Planner/ Scheduler / Admin Global Facilities Management & Technical Services provider commercial & domestic This is a permanent position in Tyseley working Monday- Friday (working in the office on a full time, permanent basis) Your new role - Planner/ Scheduler / Admin General Administrator duties Assisting with the planning and scheduling of multi trade repairs operatives Liaising with subcontractors Dealing with customer queries Other ad-hoc admin duties What you'll need to succeed- Planner/ Scheduler / Admin Experience working for a maintenance or service company (facilities management, specialist services, construction, service delivery, etc) Working knowledge of Microsoft Office Can do attitude, excellent customer service skills Commutable distance of Tyseley Previous experience doing Admin What you'll get in return- Planner/ Scheduler / Admin World-class training and development with the opportunity to gain additional qualifications Career progression opportunities A unique and varied working environment offering long-term job security 24 days + BH Generous Pension Company-wide benefits What you need to do now- Planner/ Scheduler / Admin If you're interested in this opportunity, please apply through this advert, or for further information and a confidential discussion get in touch with Amarah Ranger If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move. Service Administrator/ Maintenance Administrator / Helpdesk Administrator / Planner / Scheduler / Facilities Administrator / Facilities Coordinator / Facilities Assistant / Admin
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
Apr 29, 2024
Full time
Facilities Coordinator Ref: 29941 Manchester The Opportunity We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong communication skills, as you will be working closely with various teams and vendors to address any facility-related issues. Main Job Responsibilities Manage the internal helpdesk for the client account, from task initiation to completion. Proactively chase and close out overdue tasks, tracking progress against pre-determined KPIs. Measure and report SLA response times, implementing escalation procedures when necessary. Communicate job progress and open tasks to clients and key stakeholders. Upload maintenance records/compliance certificates and amend asset information to the helpdesk database. Handle escalations efficiently to minimise client impact. Annually cleanse and refresh the electronic register, incorporating updates. Collate quotes from suppliers and monitor spending against pre-agreed values. Ensure accurate data in the helpdesk software for all locations in scope. Proactively monitor services and contracts, suggesting improvements to processes. Challenge contractor costs when deviations occur from the norm. Liaise with regional client managers to maintain information flow. Support monthly supplier reviews in collaboration with the wider team. Field internal calls to assist with task management and updates for key clients, customers, and stakeholders. Develop a thorough understanding of the contract's service delivery requirements. Build relationships and trust with internal and external stakeholders across multiple regions. Utilise company and client systems for data maintenance, updating, and extraction. Support new building openings, coordinating suppliers to meet strict deadlines. Regularly attend and review Macro communications to stay informed about current developments. The job holder should ideally have: Experience with FM helpdesk software (e.g., Concept, Maximo, Service Channel). Facilities Management experience within the engineering environment. Advanced Excel or database experience is advantageous. Ability to think creatively and provide innovative solutions. Strong administration skills with proven multitasking abilities. Ability to thrive in a fast-paced, real-time environment. Dedication to task completion and effective prioritization. Problem-solving mindset and ownership of solutions. Effective communication skills with a customer-focused approach. Team player with good organisational skills. Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.
A great opportunity has arisen for an office administrative coordinator to work for a charity based in Hampstead London. This is a great job managing all aspects of the office admin and general office provisions. Please only apply for this role if you have experience as a office coordination experience, senior administrator or reception supervisory experience. No other experience will be considered for this role. The role includes : Management and coordination of the charity s head office, including meeting rooms, desk space, office supplies and staff provisions. Provide day-to-day liaison with the outsourced IT support company to resolve IT issues, supporting individual helpdesk matters, supply and return of IT equipment, operation of the AV technology in the meeting rooms, etc. First point of contact for all staff to report any issues with the management of the office. Provision of main reception function to the charity office as well as provision of a reception service for the charity through the main telephone line. The role is heavily focused on customer service but excludes the provision of our volunteer reception service, which has its own dedicated administration and reception support Management and coordination of the charity s head office facilities To welcome staff, volunteers and visitors at every opportunity. To take ownership for visitor questions / concerns and ensure you follow up with responses or signpost on to other staff within the charity or hospital. Provide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Ensure any new communications are displayed within working areas Benefits include: Salary of £30,00 0- £33,000 up to 9% contributory pension 28 days annual leave Retail discount scheme Well being programme Employee Assistance programme My client is looking for someone to start as soon as possible. Bell Lane Consultancy is working on behalf of the organisation
Apr 28, 2024
Full time
A great opportunity has arisen for an office administrative coordinator to work for a charity based in Hampstead London. This is a great job managing all aspects of the office admin and general office provisions. Please only apply for this role if you have experience as a office coordination experience, senior administrator or reception supervisory experience. No other experience will be considered for this role. The role includes : Management and coordination of the charity s head office, including meeting rooms, desk space, office supplies and staff provisions. Provide day-to-day liaison with the outsourced IT support company to resolve IT issues, supporting individual helpdesk matters, supply and return of IT equipment, operation of the AV technology in the meeting rooms, etc. First point of contact for all staff to report any issues with the management of the office. Provision of main reception function to the charity office as well as provision of a reception service for the charity through the main telephone line. The role is heavily focused on customer service but excludes the provision of our volunteer reception service, which has its own dedicated administration and reception support Management and coordination of the charity s head office facilities To welcome staff, volunteers and visitors at every opportunity. To take ownership for visitor questions / concerns and ensure you follow up with responses or signpost on to other staff within the charity or hospital. Provide excellent customer care and aspire to exceed staff and visitor expectations at every opportunity. Ensure any new communications are displayed within working areas Benefits include: Salary of £30,00 0- £33,000 up to 9% contributory pension 28 days annual leave Retail discount scheme Well being programme Employee Assistance programme My client is looking for someone to start as soon as possible. Bell Lane Consultancy is working on behalf of the organisation
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Apr 26, 2024
Full time
Facilities Administrator Job Profile An understanding of facilities administration functions with an ability to take instructions and act on their own initiative. Must have effective communication skills, good telephone manner, general understanding of databases, word processing & the internet. The post holder must be willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client to support the site management teams to manage contractual obligations. Responsibilities The post holder will assist in the running of the CAFM system and administrative service to the management teams throughout the region, including support in maintaining contractual compliance and mitigation of service failures. To provide a timely and effective service as a critical part of the facilities team. Support other contracts and parts of the division in a Facilities Coordinator capacity. Functions To support the CDM in finance reporting functions including WIP, debt control, variance analysis, PPM costing planning/tracker and budget building To ensure subcontract renewals are coordinated and administered To train and support the development of other Facilities Coordinators and Facilities Administrators To deputise for Facilities Coordinators, Facilities Administrators and on occasions, the CDM To support the CDM by leading on administration aspects of internal and external client audits To complete SOPF Site Audits as required by the CDM Support the contract team with contractor inductions, RAMS (Risk Assessment and Method Statement) and permits Act as Subject Matter Expert for PFI SOP (Admin and FC related duties only) Provide support, training and coaching for new employees To Copy Facilities Admin Duties to here Other Responsibilities Support the CDM in compliance with the PPM programme Support the CDM in compliance with client service level outputs Support the CDM in compliance with company Quality Assurance procedures Supporting the CDM in aspects of Health and Safety standards in the FM operations Assist other PPP premises with Reactive and PPM if requested by the CDM. Continue with self-development to improve service delivery and reduce outsourcing needs. Job Measurement Data Internal and External KPI Performance Financial Penalties Internal and Reporting Essential Must have min 3 years Facilities Coordinator in a multi contract/site or large-scale account Good understanding of customer service, IFM service delivery, helpdesk processes, workflows with knowledge of HR and QHS&E procedures and legislation Clear, confident communication skills with the ability to communicate effectively with a wide range of people both written and verbal Technology i.e., Microsoft Word and Excel, Outlook, and good typing skills Good understanding of CAFM Technical knowledge of Mechanical/Electrical Plant and Equipment Ability to prioritise workload and tasks Can do attitude with a proactive approach Have a good awareness of Health & safety working practices Desirables IOSH (Managing safely) Previous history of working within Facilities Management Services and knowledge of Facilities Management software.
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Apr 26, 2024
Full time
Facilities and Maintenance Helpdesk Administrator- Hertfordshire- up to 26k My client is currently recruiting for an experienced Helpdesk Administrator to join their busy team based in Hertfordshire. The ideal candidate will have Helpdesk or Administration experience within Facilities and Maintenance or a busy environment. Monday to Friday- Office Based- 8am- Friday 5pm or 9am til 6pm alternate shifts Main Duties General Helpdesk Administration Duties PPMS Raising Purchase Orders Liaising with Engineers and assigning them to works. Assist with the efficient day to day running of help desk reporting to the help desk manager. Receive and process work requests from clients, received via e mail, telephone and portal. Log Calls onto company CAFM system, assign correct trade and supplier, book appointments, send PO's, process permits. Manage planned maintenance schedules including compliance, and reactive requests associated with the PPM being managed ensuring that the account coordinator is updated. Process updates from suppliers obtaining information for quotes where required, upload all updates onto CAFM system and portals. Estimate further works. Close down completed job Send client reports. Be part of the weekend rota where required paid overtime. Attend client meetings where necessary. Other help desk tasks that are within the capability of the Help Desk Coordinator. If you are interested in this position please apply today
Morson are recruiting for Helpdesk Coordinator for a 12 month project based in London Victoria to start ASAP. Key Responsibilities TFL require a Helpdesk Coordinator to join our facilities helpdesk on the Transport for London contract in Victoria Approx. 14 months to cover Maternity leave starting in May Hours: 8.00am 5.00pm or 9.00am 6.00pm (4x Days in the office, 1x day from home per week) The Helpdesk Coordinator will be responsible managing incoming calls and emails ensuring excellent customer service is provided to our clients. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke systems and spreadsheets. The successful candidate will have a confident telephone manner, solid IT skills and excellent attention to detail developed from previous experience in a facilities helpdesk or call centre-like environment. Answering all incoming calls in a timely manner Monitoring email inbox and action all incoming enquiries Raising enquiries, defects and jobs and assign to maintenance team Logging jobs into CAFM system Maximo Populating and updating spreadsheets Key Management Certificate Administration Liaising with other staff members, including external contractors Key Skills Previous facilities experience is highly desirable Previous experience within a customer service, phone-based environment Previously used Maximo or similar CAFM system Excellent telephone manner and attention to detail Proficient IT Skills including MS Office (Outlook, Excel) Please send CVs to (url removed)
Apr 25, 2024
Contractor
Morson are recruiting for Helpdesk Coordinator for a 12 month project based in London Victoria to start ASAP. Key Responsibilities TFL require a Helpdesk Coordinator to join our facilities helpdesk on the Transport for London contract in Victoria Approx. 14 months to cover Maternity leave starting in May Hours: 8.00am 5.00pm or 9.00am 6.00pm (4x Days in the office, 1x day from home per week) The Helpdesk Coordinator will be responsible managing incoming calls and emails ensuring excellent customer service is provided to our clients. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke systems and spreadsheets. The successful candidate will have a confident telephone manner, solid IT skills and excellent attention to detail developed from previous experience in a facilities helpdesk or call centre-like environment. Answering all incoming calls in a timely manner Monitoring email inbox and action all incoming enquiries Raising enquiries, defects and jobs and assign to maintenance team Logging jobs into CAFM system Maximo Populating and updating spreadsheets Key Management Certificate Administration Liaising with other staff members, including external contractors Key Skills Previous facilities experience is highly desirable Previous experience within a customer service, phone-based environment Previously used Maximo or similar CAFM system Excellent telephone manner and attention to detail Proficient IT Skills including MS Office (Outlook, Excel) Please send CVs to (url removed)
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 24, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000 About the company We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. Helpdesk Coordinator - The Rewards Basic Salary £23,000 - £25,000 dependant on experience in a similar role click apply for full job details
Apr 24, 2024
Full time
Helpdesk Coordinator - Building Services & FM - Blackburn - Up to £25,000 About the company We are working with a growing Maintenance organisation who are looking for an additional Facilities Helpdesk co-ordinator for their growing team at their Head office in Blackburn. Helpdesk Coordinator - The Rewards Basic Salary £23,000 - £25,000 dependant on experience in a similar role click apply for full job details
Michael Page Property and Construction
Manchester, Lancashire
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Apr 19, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.