Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards click apply for full job details
Apr 30, 2024
Full time
Company Description SGS provide the worlds most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards click apply for full job details
Highly motivated Payroll Administrator Apprentice required to join the Payroll team of a market-leading professional services recruitment firm. Sellick Partnership is a well-established leading professional services recruitment specialist operating across seven offices nationwide. Our core business values are Passionate, Respected and Engaging, and these have a significant impact on the way we work both internally and externally. "Shining a light on the future of our people" is our vision. Our head office in Manchester currently have a fantastic opportunity for a Payroll Administrator Apprentice within our contractor payroll team, working on a full time basis in order to pay 1400+ workers each week. Reporting to our Head of Finance, you will take on a variety of responsibilities whilst working alongside a strong team who will provide superb on the job training on our internal payroll system. This is an excellent opportunity for someone who is looking for a role working in a fast paced, constantly evolving sector. Key responsibilities of the Payroll Administrator Apprentice This role presents a fantastic opportunity for anyone looking to begin a career in payroll. The successful candidate will be joining a great team who provide exceptional accounts and payroll support to our growing specialist professional services recruitment business. The key responsibilities will include: Importing timesheet and spreadsheet data into the payroll system Entering timesheets onto our internal payroll system Processing contractor invoices, holiday pay and candidate advance payments Processing accurate and timely payroll on a weekly basis Dealing with contractor payroll queries and working closely with our recruitment consultants to deliver a high standard of customer service Setting up new starters and ensuring their right to work compliance Submitting contractor payment and compliance reports to the company Due to the nature of this role, the successful Payroll Administrator Apprentice will have an intermediate level in Microsoft Excel as a minimum and an excellent phone manner. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. Why Sellick Partnership? We are officially a Great Place to Work , with an award for Wellness and Investor in People Gold - the secret to our success is the people that we employ. We offer an unrivalled training and development programme ensuring you have the support, experience and skill set to achieve your goals - creating a platform to make a difference by providing a tailored and compassionate approach to recruitment. Perks Hybrid and flexible working - including the opportunity to use office space as much as you want, to reduce household Tailored mentoring and coaching from experienced leadership team, with access to our unrivalled internal training programme, to help you reach full potential Quarterly reward scheme for exceptional performance, and prizes for smaller wins from our wheel of success 33 days holiday (Including bank holidays) plus up to 5 length of service additional days Extra 2 days leave for a marriage or civil partnership Birthday lie-ins / early finishes Medicash company health plan including Extras (e.g. gym, holiday and shopping discounts) Three 5 staff events a year including annual team building trip away! Early finish Fridays and bank holidays Wellness weekdays with extended lunch hours Free food/drink in all offices (Fresh fruit, cereal, breakfast, snack bars, all the diet coke you can drink and more) Access to on-site, trained Mental Health First Aiders First Friday team drinks (first Friday of each month) Access to a confidential financial advisor for all employees Interest-free loans available Bike 2 Work scheme Paid time off for charitable commitments If you are interested in this Payroll Administrator Apprentice role, please contact Internal Talent Coordinator Ella Mason at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 30, 2024
Full time
Highly motivated Payroll Administrator Apprentice required to join the Payroll team of a market-leading professional services recruitment firm. Sellick Partnership is a well-established leading professional services recruitment specialist operating across seven offices nationwide. Our core business values are Passionate, Respected and Engaging, and these have a significant impact on the way we work both internally and externally. "Shining a light on the future of our people" is our vision. Our head office in Manchester currently have a fantastic opportunity for a Payroll Administrator Apprentice within our contractor payroll team, working on a full time basis in order to pay 1400+ workers each week. Reporting to our Head of Finance, you will take on a variety of responsibilities whilst working alongside a strong team who will provide superb on the job training on our internal payroll system. This is an excellent opportunity for someone who is looking for a role working in a fast paced, constantly evolving sector. Key responsibilities of the Payroll Administrator Apprentice This role presents a fantastic opportunity for anyone looking to begin a career in payroll. The successful candidate will be joining a great team who provide exceptional accounts and payroll support to our growing specialist professional services recruitment business. The key responsibilities will include: Importing timesheet and spreadsheet data into the payroll system Entering timesheets onto our internal payroll system Processing contractor invoices, holiday pay and candidate advance payments Processing accurate and timely payroll on a weekly basis Dealing with contractor payroll queries and working closely with our recruitment consultants to deliver a high standard of customer service Setting up new starters and ensuring their right to work compliance Submitting contractor payment and compliance reports to the company Due to the nature of this role, the successful Payroll Administrator Apprentice will have an intermediate level in Microsoft Excel as a minimum and an excellent phone manner. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role. Why Sellick Partnership? We are officially a Great Place to Work , with an award for Wellness and Investor in People Gold - the secret to our success is the people that we employ. We offer an unrivalled training and development programme ensuring you have the support, experience and skill set to achieve your goals - creating a platform to make a difference by providing a tailored and compassionate approach to recruitment. Perks Hybrid and flexible working - including the opportunity to use office space as much as you want, to reduce household Tailored mentoring and coaching from experienced leadership team, with access to our unrivalled internal training programme, to help you reach full potential Quarterly reward scheme for exceptional performance, and prizes for smaller wins from our wheel of success 33 days holiday (Including bank holidays) plus up to 5 length of service additional days Extra 2 days leave for a marriage or civil partnership Birthday lie-ins / early finishes Medicash company health plan including Extras (e.g. gym, holiday and shopping discounts) Three 5 staff events a year including annual team building trip away! Early finish Fridays and bank holidays Wellness weekdays with extended lunch hours Free food/drink in all offices (Fresh fruit, cereal, breakfast, snack bars, all the diet coke you can drink and more) Access to on-site, trained Mental Health First Aiders First Friday team drinks (first Friday of each month) Access to a confidential financial advisor for all employees Interest-free loans available Bike 2 Work scheme Paid time off for charitable commitments If you are interested in this Payroll Administrator Apprentice role, please contact Internal Talent Coordinator Ella Mason at Sellick Partnership. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Customer Service Admin Advisors 9 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a hybrid role with a mixture of home working and office based. The role will be starting end of May 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Apr 30, 2024
Contractor
Customer Service Admin Advisors 9 month temporary roles 14.02 FULL TIME - 37.5 hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a hybrid role with a mixture of home working and office based. The role will be starting end of May 2024. The role: Managing Customer billing workflow Dealing with inbound calls with some outbound calls Speaking with customers to book appointments for smart meters Answering customer emails Admin duties - sending out confirmations Updating databases and general admin tasks Providing excellent customer service at all times The ideal candidate: Will have telephone customer service experience Will be organised and accurate with good admin skills Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging Problem Solving Skills "Treating Customers Fairly" Will have the desire to offer excellent customer service at all times No sales experience required however experience in handling customers over different platforms (emails, calls etc) is essential APPLY NOW OR CALL LYNSEY FOR MORE INFO Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Job Description At Connells , part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Kettering .OTE- £25,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS02867
Apr 30, 2024
Full time
Job Description At Connells , part of the Connells Group, we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Kettering .OTE- £25,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car Allowance Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS02867
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Sales Administrator (Eco Grant Support) 23,400 (OTE 30,000) + Monthly Commission + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Do you come from an administrative background, with experience dealing with detailed paperwork, looking for a versatile role where you will support customers through the process of claiming energy grants, nurturing warm leads and earning fantastic commission in reward? Are you looking to join a friendly, close-knit office team where you'll make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales administrator with an eye for a detail and a positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The role: Support customers from initial survey through to installation stage Proactively follow up on warm leads, collecting essential documentation for grant applications Update CRM with accurate records of customer documentation Make outbound calls, focusing on gathering documentation and answering queries The person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 30, 2024
Full time
Sales Administrator (Eco Grant Support) 23,400 (OTE 30,000) + Monthly Commission + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Do you come from an administrative background, with experience dealing with detailed paperwork, looking for a versatile role where you will support customers through the process of claiming energy grants, nurturing warm leads and earning fantastic commission in reward? Are you looking to join a friendly, close-knit office team where you'll make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales administrator with an eye for a detail and a positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The role: Support customers from initial survey through to installation stage Proactively follow up on warm leads, collecting essential documentation for grant applications Update CRM with accurate records of customer documentation Make outbound calls, focusing on gathering documentation and answering queries The person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands . What you'll be doing The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment. The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support. You will be trained on my clients GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment. Some of the specific responsibilities of the role include: Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using GIS software Addressing clients' software and consultative support issues Creating support/training materials including presentations, videos, and guides Working closely with the Account Manager to manage client relationships Helping with the design and delivery of bespoke client software training Writing software development tickets based on own use or client feedback and testing functionality Contributing to innovation through team and company-wide 'labs' and regular team creative thinking sessions Who you are (ideally): Educated to at least degree level. The ability to confidently communicate technical information to non-technical people 2 - 5 years of experience managing clients and working with software Client oriented mindset
Apr 30, 2024
Full time
Technical Customer Success / Software Training / Onboarding - Worlds biggest Brands My client is a leading provider of Software to the B2C sector - working with the worlds biggest brands . What you'll be doing The Consumer Packaged Goods group is made up of a technical support, client services, and highly motivated sales team, driven to deliver a robust and practical solution that adds value to their clients. Within CPG Client Services specifically, they work with global clients to optimise territories for their field sales teams as well as ensuring their routes and visit schedules are as efficient as possible to reduce costs and mitigate impact on the environment. The ideal candidate would be expected to be a trusted client advisor delivering client projects, bespoke software training and providing technical support. You will be trained on my clients GIS tool, optimisation algorithms and spatial databases to deliver field sales team headcount analysis, territory, and route optimisation solutions. The role will be challenging while, importantly, working in a supportive environment. Some of the specific responsibilities of the role include: Undertaking an analytical role delivering territory and route optimisation projects to meet client needs using GIS software Addressing clients' software and consultative support issues Creating support/training materials including presentations, videos, and guides Working closely with the Account Manager to manage client relationships Helping with the design and delivery of bespoke client software training Writing software development tickets based on own use or client feedback and testing functionality Contributing to innovation through team and company-wide 'labs' and regular team creative thinking sessions Who you are (ideally): Educated to at least degree level. The ability to confidently communicate technical information to non-technical people 2 - 5 years of experience managing clients and working with software Client oriented mindset
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 38 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 38 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 30, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Job Title: Customer Service Advisor - Housing Location: Gateshead Pay Rate: 15 Umbrella P/H Job Type: Full Time Contract - Office Based The Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with the Council's financial guidelines and regulations To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations The Candidate Working in a customer service environment 5 GCSE's or equivalent at Grade C (4 or above) or above including Maths and English) or relevant experience Effective ICT Skills - including Microsoft Office Packages How to apply Please submit your application via the contract details provided and you will be contracted with further inofrmation about this opportunity or email your CV to me directly; or call me on (phone number removed)
Apr 30, 2024
Contractor
Job Title: Customer Service Advisor - Housing Location: Gateshead Pay Rate: 15 Umbrella P/H Job Type: Full Time Contract - Office Based The Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with the Council's financial guidelines and regulations To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations The Candidate Working in a customer service environment 5 GCSE's or equivalent at Grade C (4 or above) or above including Maths and English) or relevant experience Effective ICT Skills - including Microsoft Office Packages How to apply Please submit your application via the contract details provided and you will be contracted with further inofrmation about this opportunity or email your CV to me directly; or call me on (phone number removed)
Cedar are working with a prestigious arms length government body who are looking for a driven and passionate Procurement Manager to join their team. This role will work closely with the Head of Procurement to cover goods and services/indirect spend and ad-hoc projects/tenders. Must be a clear and confident communicator with proven experience of managing a wide range of indirect spend in a public sector procurement function. Previous experience in marketing, fundraising, facilities, professional Services or IT spend is highly desirable, along with managing multiple projects/stakeholders in any one of these areas simultaneously. Key areas will be; Public Sector tender process/evaluation Commercial acumen and a clear understanding of procurement/supplier contracts management Stakeholder engagement across a range of categories - including Marketing, professional/corporate services Effective negotiator - must have gravitas along with energy and drive Acting as a procurement advisor and trusted partner to internal customers Managing suppliers in line with organisational policy Ensuring compliance in all areas of procurement activity Ability to interact and influence stakeholders within various internal/external business units ROLE IS FULLY REMOTE Must have public sector procurement experience
Apr 30, 2024
Full time
Cedar are working with a prestigious arms length government body who are looking for a driven and passionate Procurement Manager to join their team. This role will work closely with the Head of Procurement to cover goods and services/indirect spend and ad-hoc projects/tenders. Must be a clear and confident communicator with proven experience of managing a wide range of indirect spend in a public sector procurement function. Previous experience in marketing, fundraising, facilities, professional Services or IT spend is highly desirable, along with managing multiple projects/stakeholders in any one of these areas simultaneously. Key areas will be; Public Sector tender process/evaluation Commercial acumen and a clear understanding of procurement/supplier contracts management Stakeholder engagement across a range of categories - including Marketing, professional/corporate services Effective negotiator - must have gravitas along with energy and drive Acting as a procurement advisor and trusted partner to internal customers Managing suppliers in line with organisational policy Ensuring compliance in all areas of procurement activity Ability to interact and influence stakeholders within various internal/external business units ROLE IS FULLY REMOTE Must have public sector procurement experience
The Big Yellow Self Storage Company
Byfleet, Surrey
Role: Full Time Sales Advisor / Location: Byfleet / Salary: £23,920 (OTE £26,312) per annum plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know. What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. Looking for a career as individual as you are? Where your personality is more important than your CV? Look no further, we re on the hunt for our next Sales Advisor, to join our Big Yellow family. Who we are Big Yellow is the UK s favourite self storage company. We don t sell space here, we re here to help with life changing situations - whether that s moving home or welcoming a new family member, we're here to make that transition as easy and stress free as possible. So, if helping people is your thing, then this is THE job for you. We don t want to blow our own trumpet, but we ve got some great credentials - we ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We don t just have scale and credibility, we re the type of company that is constantly evolving and changing for the better. We re on a mission to become an even greener business and we re already seeing some progressive results from solar power to paperless transactions. What you ll be doing When a customer visits our stores, their experience starts with you . As a Sales Advisor, you re not just sitting at a till and you re definitely not moving boxes - you re helping people through the biggest moments of their lives. So think of this as a hybrid role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same. Here are some of the things you ll get up to day-to-day: With a good understanding of our customers needs you ll help them decide what the best solution is for them You ll maximise sales at every opportunity through promoting our products and services You ll offer the highest quality of customer service in person, via email or phone (you d be surprised how a cuppa can make a huge difference to someone s day!) Completing daily health and safety walkarounds you ll help to maintain the general cleanliness of the site You ll carry out general administrative tasks on our database Who we re looking for We re ripping up the recruitment rulebook and proudly putting personality over CV credentials. Are you: Friendly, warm and do you enjoy meeting people from different walks of life? A great listener with a genuine interest in helping people? Able to work well both on your own and as part of a close-knit team? Hungry to learn and wanting to expand your skill set? Good at managing your time? What we can give to you At Big Yellow, we re big about our people and we make sure we look after them. Here is just a flavour of some of the perks we offer: Quarterly bonuses averaging around 10-12% a year of salary 28 days holidays (that includes taking bank holidays into account) Plus an additional day off for your birthday Great pension and sharesave schemes Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering So if this feels like your cup of tea, click on the shiny button below and give us a try. APPLY NOW
Apr 30, 2024
Full time
Role: Full Time Sales Advisor / Location: Byfleet / Salary: £23,920 (OTE £26,312) per annum plus benefits / Hours of work: 40 hours per week - any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times. At Big Yellow we are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process then please let us know. What s more if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have. Looking for a career as individual as you are? Where your personality is more important than your CV? Look no further, we re on the hunt for our next Sales Advisor, to join our Big Yellow family. Who we are Big Yellow is the UK s favourite self storage company. We don t sell space here, we re here to help with life changing situations - whether that s moving home or welcoming a new family member, we're here to make that transition as easy and stress free as possible. So, if helping people is your thing, then this is THE job for you. We don t want to blow our own trumpet, but we ve got some great credentials - we ve been leaders in UK self storage since 1999 and are all over the country with more than 100 stores. We don t just have scale and credibility, we re the type of company that is constantly evolving and changing for the better. We re on a mission to become an even greener business and we re already seeing some progressive results from solar power to paperless transactions. What you ll be doing When a customer visits our stores, their experience starts with you . As a Sales Advisor, you re not just sitting at a till and you re definitely not moving boxes - you re helping people through the biggest moments of their lives. So think of this as a hybrid role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same. Here are some of the things you ll get up to day-to-day: With a good understanding of our customers needs you ll help them decide what the best solution is for them You ll maximise sales at every opportunity through promoting our products and services You ll offer the highest quality of customer service in person, via email or phone (you d be surprised how a cuppa can make a huge difference to someone s day!) Completing daily health and safety walkarounds you ll help to maintain the general cleanliness of the site You ll carry out general administrative tasks on our database Who we re looking for We re ripping up the recruitment rulebook and proudly putting personality over CV credentials. Are you: Friendly, warm and do you enjoy meeting people from different walks of life? A great listener with a genuine interest in helping people? Able to work well both on your own and as part of a close-knit team? Hungry to learn and wanting to expand your skill set? Good at managing your time? What we can give to you At Big Yellow, we re big about our people and we make sure we look after them. Here is just a flavour of some of the perks we offer: Quarterly bonuses averaging around 10-12% a year of salary 28 days holidays (that includes taking bank holidays into account) Plus an additional day off for your birthday Great pension and sharesave schemes Travel benefits - cycle to work scheme/ free onsite parking and season ticket loans Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering So if this feels like your cup of tea, click on the shiny button below and give us a try. APPLY NOW
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. Location : Leeds, Morley LS27 Pay rate : £11.44/h Shift: 5days out of 7 (weekend work included from time to time) (3 first weeks - training provided on the side in LS27, Leeds, Morley - then you can work remotely from home, from time to time working at office - rotation with colleagues) Duties: - Answer incoming customer inquiries via phone, email, or chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with order placement, returns, and exchanges - Upsell products and services to maximize sales opportunities - Perform data entry tasks to update customer information in the system - Resolve customer complaints or issues in a professional and efficient manner - Collaborate with other team members to ensure customer satisfaction - Maintain a high level of product knowledge to effectively address customer inquiries Skills: - Excellent phone etiquette and communication skills - Strong ability to analyze customer needs and provide appropriate solutions - Proficient in English with the ability to communicate clearly and effectively - Multilingual skills, particularly in Spanish, is a plus - Ability to work well under pressure and handle difficult customer situations with professionalism - Strong attention to detail and accuracy in data entry tasks We offer competitive pay rates and opportunities for career growth within our company. If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you. Apply today to join our team as a Customer Service Representative! Job Types: Full-time, Temp to perm Salary: From £11.44 per hour
Apr 30, 2024
Seasonal
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. Location : Leeds, Morley LS27 Pay rate : £11.44/h Shift: 5days out of 7 (weekend work included from time to time) (3 first weeks - training provided on the side in LS27, Leeds, Morley - then you can work remotely from home, from time to time working at office - rotation with colleagues) Duties: - Answer incoming customer inquiries via phone, email, or chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with order placement, returns, and exchanges - Upsell products and services to maximize sales opportunities - Perform data entry tasks to update customer information in the system - Resolve customer complaints or issues in a professional and efficient manner - Collaborate with other team members to ensure customer satisfaction - Maintain a high level of product knowledge to effectively address customer inquiries Skills: - Excellent phone etiquette and communication skills - Strong ability to analyze customer needs and provide appropriate solutions - Proficient in English with the ability to communicate clearly and effectively - Multilingual skills, particularly in Spanish, is a plus - Ability to work well under pressure and handle difficult customer situations with professionalism - Strong attention to detail and accuracy in data entry tasks We offer competitive pay rates and opportunities for career growth within our company. If you are passionate about providing exceptional customer service and have the skills required for this position, we would love to hear from you. Apply today to join our team as a Customer Service Representative! Job Types: Full-time, Temp to perm Salary: From £11.44 per hour
Service Contracts Advisor Salary up to 24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: Review, amend and renew service contracts including purchase orders System data records administration Prepare new service contracts and/or quotations Promote additional value-added services provided by the company to build customer contract database Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers Provide internal key customer account support where applicable Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process Resolve and close customer complaints applicable to your actions Key Performance Indicators: Service contract database valuation Service contract lead generation, renewals and conversation rates Qualifications & Requirements: Good working knowledge and experience of customer contracts database management (Excel) Customer focus attitude, with a polite and professional manner Strong attention to detail and accuracy Excellent levels of communication at all levels Financial awareness Works well in a team environment IT literacy 5 GCSE's including English and Mathematics
Apr 30, 2024
Full time
Service Contracts Advisor Salary up to 24K Full-time Hours: Mon-Fri 8am-5pm (some overtime paid at time-and-a-half) On-site (near Hebden Bridge) Our client is the UK market leader for supply, delivery, installation, training, calibration and maintenance of garage equipment, committed to providing top-quality garage equipment products and services to car and commercial vehicle workshops and dealerships throughout the UK. They are looking for a data-driven person (Excel is a must) with excellent people skills. Purpose of Role: To maintain and manage service contracts for all customers from one item of equipment at a site up to multi-national key account customers, providing excellent customer service and administration. Key Responsibilities: Review, amend and renew service contracts including purchase orders System data records administration Prepare new service contracts and/or quotations Promote additional value-added services provided by the company to build customer contract database Provide support for service contract preparation involving quotations, tenders, correspondence and communication for both existing and new customers Provide internal key customer account support where applicable Maintain warranty dates periodically following the sale of new equipment, including the extended warranty process Resolve and close customer complaints applicable to your actions Key Performance Indicators: Service contract database valuation Service contract lead generation, renewals and conversation rates Qualifications & Requirements: Good working knowledge and experience of customer contracts database management (Excel) Customer focus attitude, with a polite and professional manner Strong attention to detail and accuracy Excellent levels of communication at all levels Financial awareness Works well in a team environment IT literacy 5 GCSE's including English and Mathematics
A new role has come our way to work as a Dutch speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and Dutch enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week. The Dutch speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor with fluency in Dutch will be able to deal with high volume orders and work in a fast paced environment. Your responsibilities will include: Coordinating deliveries and input orders in the order management system Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing Keep customers up to date throughout the delivery process Take incoming calls, live chat and email enquiries from customers in an efficient manner Profile: Fluency in Dutch and English essential Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment Experience working in an online customer support, customer services, or client support is a key requirement Previous experience dealing with larger international clients is essential Solid knowledge of Microsoft operating systems An interest in fashion, luxury or retail industry is desirable To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
Apr 29, 2024
Full time
A new role has come our way to work as a Dutch speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and Dutch enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week. The Dutch speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor with fluency in Dutch will be able to deal with high volume orders and work in a fast paced environment. Your responsibilities will include: Coordinating deliveries and input orders in the order management system Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing Keep customers up to date throughout the delivery process Take incoming calls, live chat and email enquiries from customers in an efficient manner Profile: Fluency in Dutch and English essential Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment Experience working in an online customer support, customer services, or client support is a key requirement Previous experience dealing with larger international clients is essential Solid knowledge of Microsoft operating systems An interest in fashion, luxury or retail industry is desirable To apply, please send your CV in English and in Word format to Ismael. languagematters is acting as an employment agency in relation to this vacancy.
A unique opportunity for a Category Specialist to join in the Professional Services category at a Higher Education organisation has arisen. You will join a friendly team who pride themselves on social equity & giving back to their community. Client Details The organisation is a renowned educational institution based in Newcastle Upon Tyne, recognised for its commitment to research and development in various fields. With a substantial workforce and a diverse range of departments, it has a significant impact on the local economy and fosters a culture of continuous learning and innovation. Description Lead, develop and implement the Procurement and Operational Management Plan for the Professional Support Management Category, including: Setting the direction of the assigned Category, leading the development and implementation of the Operational Category Plan based on market knowledge and (Category) data analysis in order to support strategic goals. Developing and implementing sourcing plans for new projects and key renewals ensuring that these strategies deliver clear Value for Money benefits, both through the achievement of direct procurement savings, and through integration into and proactive influencing of finance and other activities. Providing operational commercial and procurement advice to key stakeholders as well as procurement process advice to stakeholders and other teams involved in or dependent on procurement activities. Running tenders and leading supplier commercial and contract negotiations Review and negotiate commercial and operational contractual documents with minimal support from Legal Services. Implement effective supplier and contract management for key suppliers, including management of KPIs and performance dashboards. Supporting the Head of Procurement with ensuring that effective arrangements are in place for compliance with both external and internal procurement regulations and achieving sustainability and socio-economic targets. Develop and maintain a specialist knowledge and expertise of own area of responsibility, providing guidance to others as appropriate. Deliver excellent customer service and provide a welcoming, efficient, helpful and informative service to all customers. Profile Experience in developing and leading an operational category plan, including developing sourcing strategies and using market knowledge and data analysis to inform the approach and decisions. Leading tenders and supplier commercial and contract negotiations focused on achieving value for money as well as direct savings. Effective supplier and contract management. Building relationships with key stakeholders to achieve a position as trusted advisor on procurement matter. Strong strategic focus and commercial sensitivity and acumen. Job Offer 35 days annual leave with the option to buy up to 10 days extra. This is in addition to bank/public holidays and closure between Christmas and New Year. Flexible working around core hours of 10-4. Excellent employer pension contributions rising with employee contributions. Hybrid working model with 3 days on site in Newcastle. Support with qualifications & training. You will join an environment which prides itself on giving back to the community and is dedicated to making a difference. Access to nurseries & childcare, discounted travel, sports facilities, Cycle To Work, local discounts and more.
Apr 29, 2024
Full time
A unique opportunity for a Category Specialist to join in the Professional Services category at a Higher Education organisation has arisen. You will join a friendly team who pride themselves on social equity & giving back to their community. Client Details The organisation is a renowned educational institution based in Newcastle Upon Tyne, recognised for its commitment to research and development in various fields. With a substantial workforce and a diverse range of departments, it has a significant impact on the local economy and fosters a culture of continuous learning and innovation. Description Lead, develop and implement the Procurement and Operational Management Plan for the Professional Support Management Category, including: Setting the direction of the assigned Category, leading the development and implementation of the Operational Category Plan based on market knowledge and (Category) data analysis in order to support strategic goals. Developing and implementing sourcing plans for new projects and key renewals ensuring that these strategies deliver clear Value for Money benefits, both through the achievement of direct procurement savings, and through integration into and proactive influencing of finance and other activities. Providing operational commercial and procurement advice to key stakeholders as well as procurement process advice to stakeholders and other teams involved in or dependent on procurement activities. Running tenders and leading supplier commercial and contract negotiations Review and negotiate commercial and operational contractual documents with minimal support from Legal Services. Implement effective supplier and contract management for key suppliers, including management of KPIs and performance dashboards. Supporting the Head of Procurement with ensuring that effective arrangements are in place for compliance with both external and internal procurement regulations and achieving sustainability and socio-economic targets. Develop and maintain a specialist knowledge and expertise of own area of responsibility, providing guidance to others as appropriate. Deliver excellent customer service and provide a welcoming, efficient, helpful and informative service to all customers. Profile Experience in developing and leading an operational category plan, including developing sourcing strategies and using market knowledge and data analysis to inform the approach and decisions. Leading tenders and supplier commercial and contract negotiations focused on achieving value for money as well as direct savings. Effective supplier and contract management. Building relationships with key stakeholders to achieve a position as trusted advisor on procurement matter. Strong strategic focus and commercial sensitivity and acumen. Job Offer 35 days annual leave with the option to buy up to 10 days extra. This is in addition to bank/public holidays and closure between Christmas and New Year. Flexible working around core hours of 10-4. Excellent employer pension contributions rising with employee contributions. Hybrid working model with 3 days on site in Newcastle. Support with qualifications & training. You will join an environment which prides itself on giving back to the community and is dedicated to making a difference. Access to nurseries & childcare, discounted travel, sports facilities, Cycle To Work, local discounts and more.
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 29, 2024
Full time
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 16 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Business Development Executive (On-Site) Location : Ellesmere Port, Chester Contract Type: Permanent - Full Time Hours: 08:30 - 16:30 pm Monday - Friday Salary: £30,000 per annum with uncapped commission About the role: We are looking to recruit an enthusiastic and experienced Business Development Executive who will engage with prospective and existing customers.Outbound calls to our existing database, contacting potential new prospects from bought in lead packs and progressing calls to our existing customers and prospects. A key KPI will be to secure face-to-face appointments with contacts from the construction industry as well as gaining enquiries for our products and services.This is an exciting opportunity for an experienced Business Development Executive to join a growing Company. Key Responsibilities: • Telephone prospects to promote the Company's services and products.• Follow up and qualify leads from the CRM system.• Explain the products and services offered delivering a scripted sales pitch.• Gather information and verify details.• Answer product related customer questions.• Book customer visits and trial dates.• Ensure the CRM database is updated and managed.• Support the sales team in following up leads. Skills & Experience: • Positive and engaging manner.• Excellent communication skills and confident talking on the phone.• Previous experience in business development/telemarketing or telesales.• Previous experience with CRM systems.• Experience of working with social media (desirable).• Confident speaking to a variety of decision makers.• Used to working in an office as part of a team.• Strong customer focus with a high standard of service and attention to detail.• Able to be proactive and consultative on the phone.• A clear speaking voice of smart appearance and Used to making at least 60 outbound calls per day. Qualifications: • GCSE Level in English and Mathematics• IT literate including Outlook and Excel. Why Join RVT Group? RVT Group are a specialist hire company, providing, dust control, fume extraction, noise barriers, ventilation, climate control, water treatment, environmental monitoring and confined space safety equipment. We work predominantly within the construction sector, but we also operate within several horizontal sectors, including civils, rail, healthcare, utilities, industry and more. We have a unique consultative approach and work with our customers to understand the full scope of activities on site before recommending a fully compliant hazard control solution. We want our customers to benefit from solutions that are not only cost-effective, but that effectively protect workers from developing occupational ill-health conditions. RVT Group are an ethical company that genuinely cares about people and the environment; it is our vision to achieve a world where the impact of site work on life, health and the environment is effectively zero. We have 5 company values that all of our staff embrace; can do attitude, honest and accountable, deliver excellence, respect and care for all, enthusiastic and positive. We have just launched a new ESG strategy in which we aim to be Carbon neutral by 2024 and Net Zero by 2029. We also donate a lot to charity and hold fundraising events such as bake sales, table tennis tournaments and 5k runs. We also organise regular 'Great Place to Work' events for staff, which include team games, think tank sessions, product training, business updates, music, and good food! Additional Benefits: • Generous Bonus Schemes (sales based & performance based)• Holidays - 20 days plus Bank Holidays increasing to 25 days on completion of 2 years' service.• Pension Scheme (Auto Enrolment)• Healthcare Plan (Optional after completion of probationary period)• Continuous Professional Development Training & Annual Growth Plan• 'Great Place to Work Events' (Team building events)• Free-lunch Fridays• EAP Line• Financial advisory services You may also have experience in the following: Business Development Management, Business Development, BDM, Business Development Executive, Sales Manager, Sales Executive, Account Manager, Account Management, Key Account Manager, Field Sales, Field Sales Manager, etc. REF-
Apr 29, 2024
Full time
Business Development Executive (On-Site) Location : Ellesmere Port, Chester Contract Type: Permanent - Full Time Hours: 08:30 - 16:30 pm Monday - Friday Salary: £30,000 per annum with uncapped commission About the role: We are looking to recruit an enthusiastic and experienced Business Development Executive who will engage with prospective and existing customers.Outbound calls to our existing database, contacting potential new prospects from bought in lead packs and progressing calls to our existing customers and prospects. A key KPI will be to secure face-to-face appointments with contacts from the construction industry as well as gaining enquiries for our products and services.This is an exciting opportunity for an experienced Business Development Executive to join a growing Company. Key Responsibilities: • Telephone prospects to promote the Company's services and products.• Follow up and qualify leads from the CRM system.• Explain the products and services offered delivering a scripted sales pitch.• Gather information and verify details.• Answer product related customer questions.• Book customer visits and trial dates.• Ensure the CRM database is updated and managed.• Support the sales team in following up leads. Skills & Experience: • Positive and engaging manner.• Excellent communication skills and confident talking on the phone.• Previous experience in business development/telemarketing or telesales.• Previous experience with CRM systems.• Experience of working with social media (desirable).• Confident speaking to a variety of decision makers.• Used to working in an office as part of a team.• Strong customer focus with a high standard of service and attention to detail.• Able to be proactive and consultative on the phone.• A clear speaking voice of smart appearance and Used to making at least 60 outbound calls per day. Qualifications: • GCSE Level in English and Mathematics• IT literate including Outlook and Excel. Why Join RVT Group? RVT Group are a specialist hire company, providing, dust control, fume extraction, noise barriers, ventilation, climate control, water treatment, environmental monitoring and confined space safety equipment. We work predominantly within the construction sector, but we also operate within several horizontal sectors, including civils, rail, healthcare, utilities, industry and more. We have a unique consultative approach and work with our customers to understand the full scope of activities on site before recommending a fully compliant hazard control solution. We want our customers to benefit from solutions that are not only cost-effective, but that effectively protect workers from developing occupational ill-health conditions. RVT Group are an ethical company that genuinely cares about people and the environment; it is our vision to achieve a world where the impact of site work on life, health and the environment is effectively zero. We have 5 company values that all of our staff embrace; can do attitude, honest and accountable, deliver excellence, respect and care for all, enthusiastic and positive. We have just launched a new ESG strategy in which we aim to be Carbon neutral by 2024 and Net Zero by 2029. We also donate a lot to charity and hold fundraising events such as bake sales, table tennis tournaments and 5k runs. We also organise regular 'Great Place to Work' events for staff, which include team games, think tank sessions, product training, business updates, music, and good food! Additional Benefits: • Generous Bonus Schemes (sales based & performance based)• Holidays - 20 days plus Bank Holidays increasing to 25 days on completion of 2 years' service.• Pension Scheme (Auto Enrolment)• Healthcare Plan (Optional after completion of probationary period)• Continuous Professional Development Training & Annual Growth Plan• 'Great Place to Work Events' (Team building events)• Free-lunch Fridays• EAP Line• Financial advisory services You may also have experience in the following: Business Development Management, Business Development, BDM, Business Development Executive, Sales Manager, Sales Executive, Account Manager, Account Management, Key Account Manager, Field Sales, Field Sales Manager, etc. REF-
Senior Finance Business PartnerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 30,000 organisations rely on Access software to help their organisation thrive.Overview of the role:This is a key role in driving the business towards achieving its long term objectives and requires a commercially focused individual, who can work effectively at a senior management level, with both finance and non-finance stakeholders.This will require a detailed understanding of key performance metrics, financial understanding, a forward looking mindset and the gravitas to influence people from across the business. This is a high profile role, working directly with Board level executives, reporting to the Commercial Finance Director.About you:You are an ambitious, motivated finance partner, with a strong grounding in financial analysis and metrics, with a broader, commercial outlook necessary to support business growth and key initiatives. Ideally you will have around 10-15 years' experience in a similar role.Day-to-day, you will:• Have an in-depth knowledge of the key business drivers and how these translate in to divisional performance.• Ownership of rolling forecast (next 12-18 month outlook) for the division, identifying risks and opportunities with suggested actions, sensitivity analysis - with the overall aim to provide a balanced but challenging forecast.• Working with functional finance business partners to drive appropriate divisional v functional tension in our matrix structure.• Preparation of analysis, business cases, scenario planning and strategic insight to enable better decision - be a sounding board and trusted advisor to the business. A focus on forward looking insight, advising the MD on how to maximise financial performance.• Support on transformation projects from end to end - taking from concept, to financial modelling, operational tracking and being able to think about the multiple impacts of projects not only on the division but the wider business.• Act as a sounding board and provide challenge to the divisional leadership team.As a well-rounded Finance person, your Skills and Experiences likely include:• Experienced, hands-on individual (preferably with accredited financial qualifications, for example ACCA/MBA), who enjoys both the detail but also the ability to stand back and articulate the so what'. Relishes working in a fast-moving, dynamic environment within a very successful private-equity backed business.• Results oriented with a desire to drive strategic and commercial outcomes• Highly numerate with ability to draw meaningful conclusions and drive actions from financial analysis• Logical, with a strong drive to understand commercial drivers of the business• Good presence and influencing skills - ideally demonstrated through working with senior management• Strong interpersonal skills - ability to form and leverage relationships• Good at solving problems, innovative and an inquisitive mind• Adaptable, flexible and able to work well under time pressure, in a fast paced, matrix organization• Excellent communicator - both written and verbal; that can challenge effectively• Strong excel or financial modelling skills• Can show empathy whilst maintaining Professional Integrity• Confidence in offering your insight and ability to influence senior stakeholders• Can operate effectively in a virtual team environment across multiple locations• Have a great attitude, be proactive and resilientWhat does Access offer you?We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:• A Competitive Salary• Giving Back/Charity days• Quarterly Socials• 6 weeks Sabbaticals (after 6 years of service)• The Access Group Big Break: our all-expenses paid holiday to SpainBecome part of our amazing Access family!
Apr 29, 2024
Full time
Senior Finance Business PartnerJoin the Access Family and see how we make software ideas become a reality!Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about?At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 1 million users and over 30,000 organisations rely on Access software to help their organisation thrive.Overview of the role:This is a key role in driving the business towards achieving its long term objectives and requires a commercially focused individual, who can work effectively at a senior management level, with both finance and non-finance stakeholders.This will require a detailed understanding of key performance metrics, financial understanding, a forward looking mindset and the gravitas to influence people from across the business. This is a high profile role, working directly with Board level executives, reporting to the Commercial Finance Director.About you:You are an ambitious, motivated finance partner, with a strong grounding in financial analysis and metrics, with a broader, commercial outlook necessary to support business growth and key initiatives. Ideally you will have around 10-15 years' experience in a similar role.Day-to-day, you will:• Have an in-depth knowledge of the key business drivers and how these translate in to divisional performance.• Ownership of rolling forecast (next 12-18 month outlook) for the division, identifying risks and opportunities with suggested actions, sensitivity analysis - with the overall aim to provide a balanced but challenging forecast.• Working with functional finance business partners to drive appropriate divisional v functional tension in our matrix structure.• Preparation of analysis, business cases, scenario planning and strategic insight to enable better decision - be a sounding board and trusted advisor to the business. A focus on forward looking insight, advising the MD on how to maximise financial performance.• Support on transformation projects from end to end - taking from concept, to financial modelling, operational tracking and being able to think about the multiple impacts of projects not only on the division but the wider business.• Act as a sounding board and provide challenge to the divisional leadership team.As a well-rounded Finance person, your Skills and Experiences likely include:• Experienced, hands-on individual (preferably with accredited financial qualifications, for example ACCA/MBA), who enjoys both the detail but also the ability to stand back and articulate the so what'. Relishes working in a fast-moving, dynamic environment within a very successful private-equity backed business.• Results oriented with a desire to drive strategic and commercial outcomes• Highly numerate with ability to draw meaningful conclusions and drive actions from financial analysis• Logical, with a strong drive to understand commercial drivers of the business• Good presence and influencing skills - ideally demonstrated through working with senior management• Strong interpersonal skills - ability to form and leverage relationships• Good at solving problems, innovative and an inquisitive mind• Adaptable, flexible and able to work well under time pressure, in a fast paced, matrix organization• Excellent communicator - both written and verbal; that can challenge effectively• Strong excel or financial modelling skills• Can show empathy whilst maintaining Professional Integrity• Confidence in offering your insight and ability to influence senior stakeholders• Can operate effectively in a virtual team environment across multiple locations• Have a great attitude, be proactive and resilientWhat does Access offer you?We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.In addition to our standard benefits of 25 days holiday, a match contributory pension and healthcare you will get:• A Competitive Salary• Giving Back/Charity days• Quarterly Socials• 6 weeks Sabbaticals (after 6 years of service)• The Access Group Big Break: our all-expenses paid holiday to SpainBecome part of our amazing Access family!