About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role / Department The Capital Markets business at Northern Trust is one of the fastest growing areas of our asset servicing business. Core products are brokerage, FX, securities lending & transition management. However, the product roadmap is full including additional asset classes & markets, securities financing & sponsored repo. The compliance team that supports and oversees the business is a vital part of our control function & forms a solid partnership with the business whilst maintaining its own independence as a part of the second line of defence. Key regulations are MIFID II, MAR, EMIR, SFTR & CSDR as well as the various rules from each relevant national authority. This team sits within the regional compliance & financial crime function. Northern Trust is currently seeking a Senior Consultant, Compliance to focus on our EMEA Brokerage business and this role will report into the head of International Capital Markets Compliance. Major Duties Primary day-to-day compliance resource for our EMEA Brokerage business. Advisory activities including responding to question from first line & clients & liaison with legal, risk, testing & audit. Engagement with Capital Markets EMEA Senior Leadership on new initiatives and projects. Provide mentoring and guidance to the rest of the EMEA Capital Markets Compliance team. Attendance at relevant governance meetings and committees covering EMEA region such as Best Execution Council. Regulatory Development Monitoring for the EMEA brokerage business including analysis and socializing with first line stakeholders. Business Process and Change Development Monitoring. Compliance Risk Framework Management including maintaining the rule maps & risk assessments. Regular reporting, MI & escalations. Carry out and report on compliance monitoring and surveillance activities across the range of EMEA business and activities, ensuring timely and effective escalation of any findings. Coordinate with Business Unit Advisory Officers and compliance colleagues providing centralized support in the Corporate Compliance and Global Surveillance teams, on monitoring and surveillance activities. Engage in other ad hoc compliance projects in support of the Capital Markets and Treasury business units. Skills & Experience Candidate must have: Previous brokerage experience and knowledge, preferably within a global financial institution and with sales/trading desk advisory experience (primarily covering Securities with derivatives knowledge a plus). Excellent stakeholder management skills. Experience of carrying out compliance monitoring activities in a financial markets business. A good understanding of regulatory systems and controls in a financial markets business and a demonstrable knowledge of trading systems and trading data. Demonstrable knowledge of core financial markets regulations applicable to sales and trading activities; in particular MiFID II, MAR and the FCA's Conduct of Business rules. Excellent data interrogation and analysis skills and a high degree of comfort working with large data sets. Good level of skill with Excel and/or other data analysis tools; good business-level knowledge of PowerPoint. Excellent communication (verbal and written) and interpersonal skills, and demonstrable experience of working collaboratively, and as part of team. Experience in interfacing and communication with all levels of staff Previous experience in dealing with regulators across broad range of issues Work in partnership with risk, compliance and control team colleagues regionally / globally, including sharing of information and knowledge Take responsibility for EMEA Brokerage policies and procedures for the regional brokerage business, including those for internal Compliance use Develop and conduct training as required Develop, execute and deliver compliance related projects. Ability to think laterally and solve problems, and to assess regulatory risk in a proportionate and business appropriate way. Good organizational skills and proven ability to meet deadlines and produce detailed compliance monitoring reports and escalations in a timely manner. Desirables Previous exposure to CFTC Swap Dealer compliance requirements for FX. Previous exposure to Securities Financing and Securities Lending compliance requirements. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Apr 30, 2024
Full time
About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. Role / Department The Capital Markets business at Northern Trust is one of the fastest growing areas of our asset servicing business. Core products are brokerage, FX, securities lending & transition management. However, the product roadmap is full including additional asset classes & markets, securities financing & sponsored repo. The compliance team that supports and oversees the business is a vital part of our control function & forms a solid partnership with the business whilst maintaining its own independence as a part of the second line of defence. Key regulations are MIFID II, MAR, EMIR, SFTR & CSDR as well as the various rules from each relevant national authority. This team sits within the regional compliance & financial crime function. Northern Trust is currently seeking a Senior Consultant, Compliance to focus on our EMEA Brokerage business and this role will report into the head of International Capital Markets Compliance. Major Duties Primary day-to-day compliance resource for our EMEA Brokerage business. Advisory activities including responding to question from first line & clients & liaison with legal, risk, testing & audit. Engagement with Capital Markets EMEA Senior Leadership on new initiatives and projects. Provide mentoring and guidance to the rest of the EMEA Capital Markets Compliance team. Attendance at relevant governance meetings and committees covering EMEA region such as Best Execution Council. Regulatory Development Monitoring for the EMEA brokerage business including analysis and socializing with first line stakeholders. Business Process and Change Development Monitoring. Compliance Risk Framework Management including maintaining the rule maps & risk assessments. Regular reporting, MI & escalations. Carry out and report on compliance monitoring and surveillance activities across the range of EMEA business and activities, ensuring timely and effective escalation of any findings. Coordinate with Business Unit Advisory Officers and compliance colleagues providing centralized support in the Corporate Compliance and Global Surveillance teams, on monitoring and surveillance activities. Engage in other ad hoc compliance projects in support of the Capital Markets and Treasury business units. Skills & Experience Candidate must have: Previous brokerage experience and knowledge, preferably within a global financial institution and with sales/trading desk advisory experience (primarily covering Securities with derivatives knowledge a plus). Excellent stakeholder management skills. Experience of carrying out compliance monitoring activities in a financial markets business. A good understanding of regulatory systems and controls in a financial markets business and a demonstrable knowledge of trading systems and trading data. Demonstrable knowledge of core financial markets regulations applicable to sales and trading activities; in particular MiFID II, MAR and the FCA's Conduct of Business rules. Excellent data interrogation and analysis skills and a high degree of comfort working with large data sets. Good level of skill with Excel and/or other data analysis tools; good business-level knowledge of PowerPoint. Excellent communication (verbal and written) and interpersonal skills, and demonstrable experience of working collaboratively, and as part of team. Experience in interfacing and communication with all levels of staff Previous experience in dealing with regulators across broad range of issues Work in partnership with risk, compliance and control team colleagues regionally / globally, including sharing of information and knowledge Take responsibility for EMEA Brokerage policies and procedures for the regional brokerage business, including those for internal Compliance use Develop and conduct training as required Develop, execute and deliver compliance related projects. Ability to think laterally and solve problems, and to assess regulatory risk in a proportionate and business appropriate way. Good organizational skills and proven ability to meet deadlines and produce detailed compliance monitoring reports and escalations in a timely manner. Desirables Previous exposure to CFTC Swap Dealer compliance requirements for FX. Previous exposure to Securities Financing and Securities Lending compliance requirements. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at . We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Morson are currently recruiting for a Liaison Officer / Administrator for a long term contract in the Wiltshire area coverage Marlborough and Swindon paying £18ph. Overall Purpose ? To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. ? Develop strategies with the involvement of Clients / Resident s Associations / residents, ensuring the projects objectives are met. ? Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. ? Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment. ? Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. ? Managing the impact of the works on neighbouring residents, occupiers and users, at all times. ? Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Key Activities Project Delivery TLO ? Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey. ? Communicate with tenants to maintain their awareness of progress. ? Arrange timely access. ? Manage a pro-active process to ensure complaints are recorded and resolved. ? Carry out customer satisfaction surveys. ? Liaise with client bodies and tenant s representative organisations. ? Liaise with 3rd parties, including but not limited to: Neighbours Occupiers / Users Building Control Officer HSE Inspectors Local Authority Environment Agency Statutory Authorities Clerk of Works/ Resident Engineer/ Client Project Manager Group Safety ? Involvement with Site Logistics, including, but not limited to: Health, Safety and Environmental Issues, training and inspections Those that have an impact with resident matters by adopting VINCI ethos of Step Up Safety through everyone s participation. Version 2 January 2017 Administration ? Management (internal and external of site) again to ensure client / resident satisfaction / relationships are maintained. ? Filing. ? Order stationary and maintain stocks ? Answering the phone / dealing with queries. ? Maintain RBS System (Purchase card) ? Materials sheets(For non RBS transactions) (GRN) ? Maintain holiday records for staff and tradesmen on allocated site. ? Create/edit purchase orders (Coins) ? Maintain plant register (Coins) ? On hire/off hire plant (Coins) ? Maintain monthly EPI report. ? Maintain monthly mileage and odomitor return. ? Maintain monthly vehicle return. ? Maintain monthly accident report. ? Maintain site waste management plan Data entry into Footprint . ? Maintain and produce planned schedules, make appointments and maintain associated spreadsheets. ? Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client. ? Weekly operative s hour s allocation & reconciliation ? Timesheet return (Accounts) ? Dealing with new works orders and completions. ? Maintain full IT records as QA requirements. ? Deal with incoming post (external and internal). ? Produce letters / memos / faxes and other written forms of communication. ? Contribute to own self development using the PDP Process. ? Comply with QA procedures. Technical Excellence ? To be aware of and maintain an understanding of the contract documents, appropriate codes of practice, standards and specifications. ? Keep pace with technology and innovative achievements elsewhere. ? To implement the procedures detailed in the project quality plans and Method statements to ensure finished product is compliant with the contract documents. ? To correctly interpret information from drawings and specifications and transfer this to the sites residents when applicable. ? Optimise use of the company IT Systems, to improve efficiency and effectiveness of Project Delivery and bring added value to the business. ? To constantly review existing procedures and processes to put forward suggestions for improvement. ? To have a thorough understanding of safety, health and environmental risks and their controls to be able to implement and monitor the effectiveness of control measures on site. ? Understand and use the knowledge base within the company. Problem Solving ? To anticipate and resolve technical ambiguities/ problems. ? Assess problems and use all the resources available to develop solutions. ? Communicate problems upward and request support when necessary. ? Challenge traditional views and looks for improvements through adopting a new approach. People Management ? Lead and motivate the whole team Make it happen. ? Continually monitor and assess your colleague s performance advise and review good and bad performance regarding client matters. ? Actively encourage and promote a team approach with staff and suppliers to achieve the project objectives. ? Ensure that the skills within the team are effectively utilised for total client / resident satisfaction. ? Delegate responsibility to the lowest appropriate level to ensure that everyone contributes to their fullest. ? Manage relationships between colleagues and residents to ensure that good relationships are maintained. ? Remain emotionally detached from disputes and avoid creating conflict. Communication Skills ? Communicates effectively in both written and spoken form with clients, Residents, colleagues, suppliers and design consultants when applicable. ? Able to communicate with people at different levels. ? Able to chair meetings and write concise meeting minutes. ? Persuade and influence others to gain agreement to and acceptance of ideas. Commercial / Finance Skills ? Understand the financial implications of the methods and sequences of construction that are proposed and planned. ? Be aware commercially aware of the claims culture Knowledge Required ? Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. ? Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects ? Should have experience working with multidiscipline teams. Qualifications NVQ Level 3 or equivalent Technical Competencies IT Literate Word, Excel & bespoke systems (Coins an advantage) Behavioural Competencies Team Work Acts as a role model in demonstrating very effective team working both within immediate team and wider Vinci team. Plays an effective role as a member of the Vinci Team. Builds Effective Teams: Builds a strong team and encourages direct reports to do likewise reinforcing steps in that direction. Creates strong morale and team spirit. Communication Sharing Information: Communicates with clarity and impact to all levels of employees relating effectively to their needs. Credibility and Trust: Generates trust by openness, two way communications style and consistency. Demonstrates clear understanding of all relevant business issues which enhances credibility. Presence and Influence: Projects presence at Team meetings able to contribute with confidence. Able to deploy a range of influencing skills to deal with barriers/problem situations, drawing on personal experiences to make communications more affective. Please send CVs to (url removed)
Apr 30, 2024
Contractor
Morson are currently recruiting for a Liaison Officer / Administrator for a long term contract in the Wiltshire area coverage Marlborough and Swindon paying £18ph. Overall Purpose ? To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. ? Develop strategies with the involvement of Clients / Resident s Associations / residents, ensuring the projects objectives are met. ? Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. ? Experience and Knowledge of working on void refurbishment housing modernisations with a clear understanding of the public sector working environment. ? Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. ? Managing the impact of the works on neighbouring residents, occupiers and users, at all times. ? Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. They should be familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. The Administrator will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Key Activities Project Delivery TLO ? Ensuring that the needs of residents are taken into account during responsive repairs, kitchen, bathroom, rewire and heating refurbishments, construction and alteration work by conducting pre work survey. ? Communicate with tenants to maintain their awareness of progress. ? Arrange timely access. ? Manage a pro-active process to ensure complaints are recorded and resolved. ? Carry out customer satisfaction surveys. ? Liaise with client bodies and tenant s representative organisations. ? Liaise with 3rd parties, including but not limited to: Neighbours Occupiers / Users Building Control Officer HSE Inspectors Local Authority Environment Agency Statutory Authorities Clerk of Works/ Resident Engineer/ Client Project Manager Group Safety ? Involvement with Site Logistics, including, but not limited to: Health, Safety and Environmental Issues, training and inspections Those that have an impact with resident matters by adopting VINCI ethos of Step Up Safety through everyone s participation. Version 2 January 2017 Administration ? Management (internal and external of site) again to ensure client / resident satisfaction / relationships are maintained. ? Filing. ? Order stationary and maintain stocks ? Answering the phone / dealing with queries. ? Maintain RBS System (Purchase card) ? Materials sheets(For non RBS transactions) (GRN) ? Maintain holiday records for staff and tradesmen on allocated site. ? Create/edit purchase orders (Coins) ? Maintain plant register (Coins) ? On hire/off hire plant (Coins) ? Maintain monthly EPI report. ? Maintain monthly mileage and odomitor return. ? Maintain monthly vehicle return. ? Maintain monthly accident report. ? Maintain site waste management plan Data entry into Footprint . ? Maintain and produce planned schedules, make appointments and maintain associated spreadsheets. ? Maintain and complete weekly reports as required by Supervisor, Sector Manager and Client. ? Weekly operative s hour s allocation & reconciliation ? Timesheet return (Accounts) ? Dealing with new works orders and completions. ? Maintain full IT records as QA requirements. ? Deal with incoming post (external and internal). ? Produce letters / memos / faxes and other written forms of communication. ? Contribute to own self development using the PDP Process. ? Comply with QA procedures. Technical Excellence ? To be aware of and maintain an understanding of the contract documents, appropriate codes of practice, standards and specifications. ? Keep pace with technology and innovative achievements elsewhere. ? To implement the procedures detailed in the project quality plans and Method statements to ensure finished product is compliant with the contract documents. ? To correctly interpret information from drawings and specifications and transfer this to the sites residents when applicable. ? Optimise use of the company IT Systems, to improve efficiency and effectiveness of Project Delivery and bring added value to the business. ? To constantly review existing procedures and processes to put forward suggestions for improvement. ? To have a thorough understanding of safety, health and environmental risks and their controls to be able to implement and monitor the effectiveness of control measures on site. ? Understand and use the knowledge base within the company. Problem Solving ? To anticipate and resolve technical ambiguities/ problems. ? Assess problems and use all the resources available to develop solutions. ? Communicate problems upward and request support when necessary. ? Challenge traditional views and looks for improvements through adopting a new approach. People Management ? Lead and motivate the whole team Make it happen. ? Continually monitor and assess your colleague s performance advise and review good and bad performance regarding client matters. ? Actively encourage and promote a team approach with staff and suppliers to achieve the project objectives. ? Ensure that the skills within the team are effectively utilised for total client / resident satisfaction. ? Delegate responsibility to the lowest appropriate level to ensure that everyone contributes to their fullest. ? Manage relationships between colleagues and residents to ensure that good relationships are maintained. ? Remain emotionally detached from disputes and avoid creating conflict. Communication Skills ? Communicates effectively in both written and spoken form with clients, Residents, colleagues, suppliers and design consultants when applicable. ? Able to communicate with people at different levels. ? Able to chair meetings and write concise meeting minutes. ? Persuade and influence others to gain agreement to and acceptance of ideas. Commercial / Finance Skills ? Understand the financial implications of the methods and sequences of construction that are proposed and planned. ? Be aware commercially aware of the claims culture Knowledge Required ? Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. ? Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects ? Should have experience working with multidiscipline teams. Qualifications NVQ Level 3 or equivalent Technical Competencies IT Literate Word, Excel & bespoke systems (Coins an advantage) Behavioural Competencies Team Work Acts as a role model in demonstrating very effective team working both within immediate team and wider Vinci team. Plays an effective role as a member of the Vinci Team. Builds Effective Teams: Builds a strong team and encourages direct reports to do likewise reinforcing steps in that direction. Creates strong morale and team spirit. Communication Sharing Information: Communicates with clarity and impact to all levels of employees relating effectively to their needs. Credibility and Trust: Generates trust by openness, two way communications style and consistency. Demonstrates clear understanding of all relevant business issues which enhances credibility. Presence and Influence: Projects presence at Team meetings able to contribute with confidence. Able to deploy a range of influencing skills to deal with barriers/problem situations, drawing on personal experiences to make communications more affective. Please send CVs to (url removed)
Are you passionate about making a positive impact in your community? Do you have a knack for repairs and maintenance? We're looking for a dedicated and skilled individual to join our dynamic team as a Temporary Repairs Liaison Officer (RLO)! As an RLO for a Housing Association based in East Sussex, you'll play a crucial role in ensuring properties are well-maintained and our residents are satisfied with the repair services provided. You'll be the friendly face to the residents turn to when they need assistance with repairs, coordinating with the maintenance team to ensure timely and efficient resolutions. What You'll Do: Serve as the primary point of contact for residents reporting repair issues. Liaise with contractors and internal maintenance staff to schedule and coordinate repairs. Communicate updates and progress to residents, ensuring transparency and excellent customer service. Conduct follow-up inspections to ensure repairs are completed to the highest standards. Keep accurate records of repair requests and resolutions. What We're Looking For: Excellent communication and interpersonal skills. Strong organizational abilities with a keen eye for detail. Ability to multitask and prioritize in a fast-paced environment. Previous experience in customer service or property maintenance A genuine desire to make a difference in the lives of our residents. This interim position offers a fantastic opportunity to make a difference and contribute to the smooth operation of a Housing Association. If you're ready to take on this rewarding challenge and help us uphold our commitment to exceptional service in Sussex, submit your CV today. Join us in serving the community with integrity and excellence!
Apr 30, 2024
Contractor
Are you passionate about making a positive impact in your community? Do you have a knack for repairs and maintenance? We're looking for a dedicated and skilled individual to join our dynamic team as a Temporary Repairs Liaison Officer (RLO)! As an RLO for a Housing Association based in East Sussex, you'll play a crucial role in ensuring properties are well-maintained and our residents are satisfied with the repair services provided. You'll be the friendly face to the residents turn to when they need assistance with repairs, coordinating with the maintenance team to ensure timely and efficient resolutions. What You'll Do: Serve as the primary point of contact for residents reporting repair issues. Liaise with contractors and internal maintenance staff to schedule and coordinate repairs. Communicate updates and progress to residents, ensuring transparency and excellent customer service. Conduct follow-up inspections to ensure repairs are completed to the highest standards. Keep accurate records of repair requests and resolutions. What We're Looking For: Excellent communication and interpersonal skills. Strong organizational abilities with a keen eye for detail. Ability to multitask and prioritize in a fast-paced environment. Previous experience in customer service or property maintenance A genuine desire to make a difference in the lives of our residents. This interim position offers a fantastic opportunity to make a difference and contribute to the smooth operation of a Housing Association. If you're ready to take on this rewarding challenge and help us uphold our commitment to exceptional service in Sussex, submit your CV today. Join us in serving the community with integrity and excellence!
Reporting directly to the Board of Trustees, the Chief Executive Officer (CEO) oversees the overall direction of the agency, while ensuring alignment with agency mission, objectives and goals. Experienced in managing the day-to-day operations of an organization, this individual must possess the qualities and skills to maintain a great company culture, provide effective and inspiring leadership, establish great working relationships with the Board of Trustees, employees, grantors, the community and stakeholders, and be the driving force in the agency's development towards long-term success. The CEO of the JRF is chiefly responsible for the following key areas through the essential duties and responsibilities outlined below. RESPONSIBILITIES Ensures compliance with all regulatory agencies governing a FQHC and a CAA. Continually monitors operations, programs, physical properties. Initiates appropriate changes. Through strategic planning meetings, establishes current and long-term goals, objectives, plans and policies, subject to approval by the Board of Trustees; the CEO ensures organizational compliance. With the approval of the Board of Trustees, the CEO establishes current and long-term goals, objectives, plans and policies through strategic planning meetings with elected committee. The CEO is ultimately responsible for ensuring organizational compliance that is consistent with our Strategic Plan. Assures the organization and its mission, programs, and services are consistently presented as a strong positive image to the community. Dispenses advice, guidance, direction, and authorization to carry out major plans, standards and procedures, consistent with established policies and board approval. On a scheduled basis meets with the Executive team to ensure operations are being executed under the organization's policies. Oversees the adequacy and soundness of the organization's financial structure, and remains conversant with financial management practices in order to support the Chief Finance Officer (CFO) in decision-making to assure financial health and stability. Reviews operating results of the organization, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results. Plans and directs all investigations and negotiations pertaining to mergers, joint ventures, the acquisition of businesses, or the sale of major assets with approval of the Board of Trustees. Establishes and maintains an effective system of communications throughout the organization. Takes part in, and coordinates the selection and training of new board members, keeps existing board members informed about current trends, problems and medical activities to facilitate policy-making, and serves as liaison between Board and JRF staff. Oversees fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation. Plans, coordinates, and controls the daily operation of the JRF through the agency's Directors and program leads. Directly supervises Program Directors and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Active involvement in the recruiting and retention of effective leaders in senior management positions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responsible for overseeing all claims management activities; including processing of claims related activities and serves as point of contact. Serves on QA/QI/RM Committee and is involved in all QA/QI/ Risk Management activities. Responsible for strong public relations and marketing programs. Inclusive of other duties not outlined within the scope of the position, geared towards the overall success of the agency. QUALIFICATIONS The Chief Executive Officer position requires a visionary, mission-oriented, and entrepreneurial individual who thrives in a relatively fast-paced environment. Ideal candidates for this position will bring a variety of experiences and attributes to the position, including: Master's degree (M.A.) or equivalent; or five to ten years related experience and/or training; or equivalent combination of education and experience. Management experience in non-profit, healthcare, and/or local government; FQHC and health related experience preferred. Experience and skill in working with a Board of Trustees. Strong understanding of integral business and administrative functions, inclusive of finance, human resources, compliance and grant management. Effective leadership and organizational skills in relation to strategic planning, delegating, and business development. Innovative with strong financial management skills and experience in generating new revenue streams and managing complex budgets, inclusive of budget preparation, analysis, decision-making and reporting. Astute, with strong decision-making and problem solving skills. Working knowledge of data analysis, performance metrics, and business infrastructure. Experience in public relations, marketing, and fundraising. Strong networker with excellent communication skills, both internally and externally, with the ability to positively represent the organization and its mission across a wide range of stakeholders and constituencies. Strong community awareness with an interest in being at the forefront of community engagement. Demonstrates commitment to the values of diversity, inclusiveness and empowerment. Proficiency and high comfort level with Microsoft Office Suite preferred (MS Word, Excel, Power Point, and Outlook) Personal qualities of integrity, credibility, and a commitment to the JRF mission. About Us BACKGROUND The Jewish Renaissance Foundation (JRF) seeks a Chief Executive Officer who embodies the passion and desire of the JRF mission. The JRF was founded to respond to the needs of our community by sharing our talents and resources as a reflection of our commitment to helping individuals/families become healthier and stronger. JRF is a 501(c)(3) nonprofit corporation organization represented by a Board of Trustees, members of our community, civic and government leaders, funders, and our staff and volunteers, all engaged in a joint effort focused on changing lives by creating hope and self-sufficiency. As an agency, we succeed by providing individuals, children and families with essential health and human services as well as community development and youth programs. Our life-improving services extend across all cultures and faiths, regardless of economic status. We seek a leader with considerable skill as a team-builder, facilitator, and collaborator, who is able to work with colleagues, our community, local government, the Board of Trustees, grantors, anchor institutions, and partners to build trust and inspire excellence. The ideal candidate must demonstrate experience that will enable the JRF to continue to expand our services through strategic partnerships, planning and operations, strong leadership, resource development, advocacy, training, programming, administration, financial management, personnel, and public relations. ABOUT THE JRF The Jewish Renaissance Foundation is a 501(c)(3) agency established in 1995 in Perth Amboy, New Jersey as a faith-based, nonprofit corporation, with its main office recently relocated to Edison, New Jersey, with additional sites in Perth Amboy, NJ. Serving more than 6,000 people in Middlesex County each year, we are a leader in providing community coordination, school-based services, educational programming, food and nutrition, family development, health services and training. In 2009, the JRF was designated by the NJ Department of Community Affairs and appointed by the NJ Community Action Association as the Community Action Agency (CAA) for Middlesex County East in order to benefit residents throughout Middlesex County within eight designated communities: Carteret, Edison, Highland Park, Metuchen, Perth Amboy, Sayreville, South Amboy, and Woodbridge. In 2015, JRF was designated as a Federally Qualified Health Center (FQHC) and in 2016 we opened our doors as the JRF Community Health Center in Edison, NJ. An FQHC is a nonprofit or public community health center that fulfills certain health service criteria and receives specific government reimbursements and funding. We provide essential medical, dental and mental health services at our center with the utmost care and concern. The organization has approximately 30-35 full-time employees, 20 volunteer AmeriCorps Members, contracted service providers and is governed by a 9-person Board of Trustees. The Board meets monthly, and the Chief Executive Officer (CEO) reports to the Board. JRF's FY 2021 budget is $4.2 million. Apply for this job For inquiries, or to be considered, please submit your interest to and include a cover letter, resume, and salary requirements.
Apr 29, 2024
Full time
Reporting directly to the Board of Trustees, the Chief Executive Officer (CEO) oversees the overall direction of the agency, while ensuring alignment with agency mission, objectives and goals. Experienced in managing the day-to-day operations of an organization, this individual must possess the qualities and skills to maintain a great company culture, provide effective and inspiring leadership, establish great working relationships with the Board of Trustees, employees, grantors, the community and stakeholders, and be the driving force in the agency's development towards long-term success. The CEO of the JRF is chiefly responsible for the following key areas through the essential duties and responsibilities outlined below. RESPONSIBILITIES Ensures compliance with all regulatory agencies governing a FQHC and a CAA. Continually monitors operations, programs, physical properties. Initiates appropriate changes. Through strategic planning meetings, establishes current and long-term goals, objectives, plans and policies, subject to approval by the Board of Trustees; the CEO ensures organizational compliance. With the approval of the Board of Trustees, the CEO establishes current and long-term goals, objectives, plans and policies through strategic planning meetings with elected committee. The CEO is ultimately responsible for ensuring organizational compliance that is consistent with our Strategic Plan. Assures the organization and its mission, programs, and services are consistently presented as a strong positive image to the community. Dispenses advice, guidance, direction, and authorization to carry out major plans, standards and procedures, consistent with established policies and board approval. On a scheduled basis meets with the Executive team to ensure operations are being executed under the organization's policies. Oversees the adequacy and soundness of the organization's financial structure, and remains conversant with financial management practices in order to support the Chief Finance Officer (CFO) in decision-making to assure financial health and stability. Reviews operating results of the organization, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results. Plans and directs all investigations and negotiations pertaining to mergers, joint ventures, the acquisition of businesses, or the sale of major assets with approval of the Board of Trustees. Establishes and maintains an effective system of communications throughout the organization. Takes part in, and coordinates the selection and training of new board members, keeps existing board members informed about current trends, problems and medical activities to facilitate policy-making, and serves as liaison between Board and JRF staff. Oversees fundraising planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation. Plans, coordinates, and controls the daily operation of the JRF through the agency's Directors and program leads. Directly supervises Program Directors and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Active involvement in the recruiting and retention of effective leaders in senior management positions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Responsible for overseeing all claims management activities; including processing of claims related activities and serves as point of contact. Serves on QA/QI/RM Committee and is involved in all QA/QI/ Risk Management activities. Responsible for strong public relations and marketing programs. Inclusive of other duties not outlined within the scope of the position, geared towards the overall success of the agency. QUALIFICATIONS The Chief Executive Officer position requires a visionary, mission-oriented, and entrepreneurial individual who thrives in a relatively fast-paced environment. Ideal candidates for this position will bring a variety of experiences and attributes to the position, including: Master's degree (M.A.) or equivalent; or five to ten years related experience and/or training; or equivalent combination of education and experience. Management experience in non-profit, healthcare, and/or local government; FQHC and health related experience preferred. Experience and skill in working with a Board of Trustees. Strong understanding of integral business and administrative functions, inclusive of finance, human resources, compliance and grant management. Effective leadership and organizational skills in relation to strategic planning, delegating, and business development. Innovative with strong financial management skills and experience in generating new revenue streams and managing complex budgets, inclusive of budget preparation, analysis, decision-making and reporting. Astute, with strong decision-making and problem solving skills. Working knowledge of data analysis, performance metrics, and business infrastructure. Experience in public relations, marketing, and fundraising. Strong networker with excellent communication skills, both internally and externally, with the ability to positively represent the organization and its mission across a wide range of stakeholders and constituencies. Strong community awareness with an interest in being at the forefront of community engagement. Demonstrates commitment to the values of diversity, inclusiveness and empowerment. Proficiency and high comfort level with Microsoft Office Suite preferred (MS Word, Excel, Power Point, and Outlook) Personal qualities of integrity, credibility, and a commitment to the JRF mission. About Us BACKGROUND The Jewish Renaissance Foundation (JRF) seeks a Chief Executive Officer who embodies the passion and desire of the JRF mission. The JRF was founded to respond to the needs of our community by sharing our talents and resources as a reflection of our commitment to helping individuals/families become healthier and stronger. JRF is a 501(c)(3) nonprofit corporation organization represented by a Board of Trustees, members of our community, civic and government leaders, funders, and our staff and volunteers, all engaged in a joint effort focused on changing lives by creating hope and self-sufficiency. As an agency, we succeed by providing individuals, children and families with essential health and human services as well as community development and youth programs. Our life-improving services extend across all cultures and faiths, regardless of economic status. We seek a leader with considerable skill as a team-builder, facilitator, and collaborator, who is able to work with colleagues, our community, local government, the Board of Trustees, grantors, anchor institutions, and partners to build trust and inspire excellence. The ideal candidate must demonstrate experience that will enable the JRF to continue to expand our services through strategic partnerships, planning and operations, strong leadership, resource development, advocacy, training, programming, administration, financial management, personnel, and public relations. ABOUT THE JRF The Jewish Renaissance Foundation is a 501(c)(3) agency established in 1995 in Perth Amboy, New Jersey as a faith-based, nonprofit corporation, with its main office recently relocated to Edison, New Jersey, with additional sites in Perth Amboy, NJ. Serving more than 6,000 people in Middlesex County each year, we are a leader in providing community coordination, school-based services, educational programming, food and nutrition, family development, health services and training. In 2009, the JRF was designated by the NJ Department of Community Affairs and appointed by the NJ Community Action Association as the Community Action Agency (CAA) for Middlesex County East in order to benefit residents throughout Middlesex County within eight designated communities: Carteret, Edison, Highland Park, Metuchen, Perth Amboy, Sayreville, South Amboy, and Woodbridge. In 2015, JRF was designated as a Federally Qualified Health Center (FQHC) and in 2016 we opened our doors as the JRF Community Health Center in Edison, NJ. An FQHC is a nonprofit or public community health center that fulfills certain health service criteria and receives specific government reimbursements and funding. We provide essential medical, dental and mental health services at our center with the utmost care and concern. The organization has approximately 30-35 full-time employees, 20 volunteer AmeriCorps Members, contracted service providers and is governed by a 9-person Board of Trustees. The Board meets monthly, and the Chief Executive Officer (CEO) reports to the Board. JRF's FY 2021 budget is $4.2 million. Apply for this job For inquiries, or to be considered, please submit your interest to and include a cover letter, resume, and salary requirements.
Salary: London - 30,209 to 35,009/ East/Mid/South West - 27,509 to 31,826 per annum Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2024 We have a fantastic opportunity for a Service Delivery Support Officer t o support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs. Some of the main duties include: As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services. Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required. Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up. As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015 Provide support for key operational meetings with timely and accurate minutes produced. Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation. What we're looking for: Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes. Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics. Logical, structured approach to problem solving as the role does present an array of challenges. Excellent customer service skills. If this looks like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Friday 19th April 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role. Candidates will be expected to work from the office occas ionally.
Apr 29, 2024
Contractor
Salary: London - 30,209 to 35,009/ East/Mid/South West - 27,509 to 31,826 per annum Job Location: Flexible - More London Place, Corsica Street, Birmingham, Norwich Hours: 36 per week Contract Type: Fixed Term Contract/Secondment until September 2024 We have a fantastic opportunity for a Service Delivery Support Officer t o support the operational delivery team for mechanical and electrical services. You'll have the flexibility to work between the office and home in line with business needs. Some of the main duties include: As defined by the Service Delivery Support Manager, support to the operational delivery team for Mechanical and Electrical Services. Assist in making sure all processes related to Customer Relationship and Property Management Systems are completed in line with expectations and in liaison with the delivery team as required. Monitor, action and filter M&E related responsive repair enquiries from residents and staff as required, ensuring that they are appropriately followed up. As defined by the Service Delivery Support Manager, assist in the collation and maintenance of documents for satisfying the clients responsibility under the Construction (Design and Management) Regulations 2015 Provide support for key operational meetings with timely and accurate minutes produced. Observe and work within the Group's health and safety management system, and all relevant good practice guides and legislation. What we're looking for: Knowledge of the systems required to deliver service support including Customer Experience Management and Property Databases to ensure crucial information can be located and actioned efficiently. Good administrative skills (i.e. Data management, archiving, attention to detail and Microsoft Office Experience) to ensure you can maintain a high standard of work while working within a fast-paced environment and dealing with potentially heavy volumes. Good communications skills, both oral and written, as you will be expected to engage with colleagues, management and tenants on a variety of topics. Logical, structured approach to problem solving as the role does present an array of challenges. Excellent customer service skills. If this looks like an opportunity you'd be interested in, we look forward to hearing from you. What you can expect from us Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;- Competitive salaries that are benchmarked regularly against current market rates Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service. A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like! Matched pension contributions of up to 7.5% of your salary with generous life assurance Flexible and agile working for the majority of our employees. Other perks Company Bonus Scheme Eye care vouchers Holiday trading scheme allowing you to buy and sell leave Free counselling and legal advice scheme for you and your family Interest free loans for season ticket and study leave Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave. Closing Date: Friday 19th April 2024 at midnight. For further details on this vacancy and to download the role profile please visit our website or click 'apply'. This is a hybrid role. Candidates will be expected to work from the office occas ionally.
Job Introduction An exciting opportunity has arisen to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering substance use treatment and recovery services across Lincolnshire from April 2024. Lincolnshire Recovery Partnership is delivered between Turning Point, Framework and Double Impact. The partnership combines Turning Point's national experience as an outstanding substance use provider together with Double Impact's specialism in lived experience and recovery and Framework's expertise supporting service users with complex issues. Our 'Recovery First' model underpins everything at Lincolnshire Recovery Partnership, with lived experience recovery fully integrated and visible throughout. Lincolnshire's residents will benefit from Lincolnshire Recovery Partnership's highly integrated and highly localised approach, supporting with multiple issues across all parts of Lincolnshire, Role Responsibility The Clinical Lead will lead the service by: Leading on all aspects of clinical governance and quality assurance, including clinical audit, clinical effectiveness and patient safety Taking a lead on service development Acting as advisor on development and implementation of policy Championing and leading research and innovation to develop new clinical guidance and service protocols Working with Turning Point colleagues nationally to optimise patient care Providing clinical supervision, appraisal (where appropriate) and training to clinical colleagues They will treat the most complex patients in the service, and will: Provide expert advice to other clinicians on diagnosis, assessment and care planning, for example on complex drug interactions, comorbid drug-related physical and mental health issues, and integration of psychosocial and medical treatment Accept referrals of people with the most severe or complex needs Provide expert oversight of provision of psychosocial support, based on comprehensive knowledge of research evidence Lead introduction of innovative interventions to improve outcomes and quality of provision Undertake complex prescribing, for example injectable opioid substitution treatments, if necessary Provide liaison drug and alcohol services in acute medical and psychiatric settings and expert advice to courts Provide expert advice to accountable officers and responsible officers The Ideal Candidate We are currently recruiting for an Addiction Psychiatrist or GP Specialist to work as a Clinical Lead in our Lincolnshire Recovery Partnership service. You'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol use. We are looking for an experienced specialist doctor who can take a lead on service delivery and development. As such, both clinical experience / expertise and leadership skills are paramount. The successful candidate will need to be accredited as 'specialist' in substance use treatment, and should either: 1. Be listed on the GMC's Specialist Register as a psychiatrist with an endorsement in addiction, with the supervision and CPD requirements this entails; OR 2. Have training, experience and supervision equivalent to this, as certified by the GMC through an appropriate Certificate of Eligibility for Specialist Registration (CESR); OR 3. Be listed on the GMC's GP Register (or appropriate equivalent) and have appropriate training, qualifications and experience Turning Point is committed to the ongoing professional development of all our staff and we offer regular structured supervision, a well-developed monthly CPD program and full support with appraisals and revalidations. Through joining Turning Point, you will receive a warm welcome, peer support, extensive training, regular supervision and the chance to thrive in a lively and aspirational organisation. We are looking to appoint the right candidate and can be flexible with respect to their availability - the post can be full-time, part-time or a job share. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Clinical Lead.pdf Apply
Apr 29, 2024
Full time
Job Introduction An exciting opportunity has arisen to join Lincolnshire Recovery Partnership, a vibrant new partnership delivering substance use treatment and recovery services across Lincolnshire from April 2024. Lincolnshire Recovery Partnership is delivered between Turning Point, Framework and Double Impact. The partnership combines Turning Point's national experience as an outstanding substance use provider together with Double Impact's specialism in lived experience and recovery and Framework's expertise supporting service users with complex issues. Our 'Recovery First' model underpins everything at Lincolnshire Recovery Partnership, with lived experience recovery fully integrated and visible throughout. Lincolnshire's residents will benefit from Lincolnshire Recovery Partnership's highly integrated and highly localised approach, supporting with multiple issues across all parts of Lincolnshire, Role Responsibility The Clinical Lead will lead the service by: Leading on all aspects of clinical governance and quality assurance, including clinical audit, clinical effectiveness and patient safety Taking a lead on service development Acting as advisor on development and implementation of policy Championing and leading research and innovation to develop new clinical guidance and service protocols Working with Turning Point colleagues nationally to optimise patient care Providing clinical supervision, appraisal (where appropriate) and training to clinical colleagues They will treat the most complex patients in the service, and will: Provide expert advice to other clinicians on diagnosis, assessment and care planning, for example on complex drug interactions, comorbid drug-related physical and mental health issues, and integration of psychosocial and medical treatment Accept referrals of people with the most severe or complex needs Provide expert oversight of provision of psychosocial support, based on comprehensive knowledge of research evidence Lead introduction of innovative interventions to improve outcomes and quality of provision Undertake complex prescribing, for example injectable opioid substitution treatments, if necessary Provide liaison drug and alcohol services in acute medical and psychiatric settings and expert advice to courts Provide expert advice to accountable officers and responsible officers The Ideal Candidate We are currently recruiting for an Addiction Psychiatrist or GP Specialist to work as a Clinical Lead in our Lincolnshire Recovery Partnership service. You'll have the chance to make a real difference to the lives of the people we support who are experiencing difficulties from drugs and alcohol use. We are looking for an experienced specialist doctor who can take a lead on service delivery and development. As such, both clinical experience / expertise and leadership skills are paramount. The successful candidate will need to be accredited as 'specialist' in substance use treatment, and should either: 1. Be listed on the GMC's Specialist Register as a psychiatrist with an endorsement in addiction, with the supervision and CPD requirements this entails; OR 2. Have training, experience and supervision equivalent to this, as certified by the GMC through an appropriate Certificate of Eligibility for Specialist Registration (CESR); OR 3. Be listed on the GMC's GP Register (or appropriate equivalent) and have appropriate training, qualifications and experience Turning Point is committed to the ongoing professional development of all our staff and we offer regular structured supervision, a well-developed monthly CPD program and full support with appraisals and revalidations. Through joining Turning Point, you will receive a warm welcome, peer support, extensive training, regular supervision and the chance to thrive in a lively and aspirational organisation. We are looking to appoint the right candidate and can be flexible with respect to their availability - the post can be full-time, part-time or a job share. About us What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package that includes: Comprehensive learning and development opportunities so we can invest in your future - we're proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications 33 days' paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost An exclusive discounts hub for TP colleagues, to help make your money go further - including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You'll also have access to the Blue Light Card, for even more discounts and savings! Flexible working solutions to support your work-life balance Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security Access to our Rightsteps Therapy service - free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more - all free to you and your immediate family Recognition awards to recognise colleagues' inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us! We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. Turning Point Attached documents SM - Clinical Lead.pdf Apply
Resident Liaison Officer/RLO Searching for a Resident Liaison/Tenant Officer. This is a temporary contract requiring to start within the next couple of weeks. Overall Purpose: To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met. Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. Experience and Knowledge of working on void refurbishment housing modernisation's with a clear understanding of the public sector working environment. Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. Managing the impact of the works on neighbouring residents, occupiers and users, at all times. Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. Familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. Will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Skills and Experience: PREVIOUS SOCIAL HOUSING / FACILITIES MANAGEMENT IS ESSENTIAL FOR THE ROLE AND WILL ONLY BE CONSIDERED! Administration Technical Excellence Problem Solving People Management Interpersonal Skills Communication Skills Commercial/Financial Skills Personal Drive Integrity Leadership UK Driving Licence Knowledge Required: Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects Should have experience working with multidisciplinary teams. HOURS: Start Time: 8am Hours - 40 Hour Week PAYE - £14 P/H - £18P/h Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Apr 29, 2024
Full time
Resident Liaison Officer/RLO Searching for a Resident Liaison/Tenant Officer. This is a temporary contract requiring to start within the next couple of weeks. Overall Purpose: To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met. Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. Experience and Knowledge of working on void refurbishment housing modernisation's with a clear understanding of the public sector working environment. Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. Managing the impact of the works on neighbouring residents, occupiers and users, at all times. Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. Familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. Will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Skills and Experience: PREVIOUS SOCIAL HOUSING / FACILITIES MANAGEMENT IS ESSENTIAL FOR THE ROLE AND WILL ONLY BE CONSIDERED! Administration Technical Excellence Problem Solving People Management Interpersonal Skills Communication Skills Commercial/Financial Skills Personal Drive Integrity Leadership UK Driving Licence Knowledge Required: Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects Should have experience working with multidisciplinary teams. HOURS: Start Time: 8am Hours - 40 Hour Week PAYE - £14 P/H - £18P/h Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
A. Purkiss Building and Decorating Contractors
Portsmouth, Hampshire
SMSTS Site Manager required Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site Manager Portsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Apr 28, 2024
Contractor
SMSTS Site Manager required Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site Manager Portsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our Blackheath site is also home to the Morden College Care Home. As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for our values and committed to a purposeful, responsible community that is a great place to live and work. About the role and who we are looking for This is a new role for Morden College that drives seamless and efficient service delivery for our residents by using technology (our Resident Information System database and Knowledge Bank system), and manages the team that commissions and coordinates consistent, equitable, and sustainable services, advice, and support for residents who live independently. Willingness to work one Saturday per month and to flex hours and work some evenings (time off in lieu will be given). Resident Services Manager are responsible for: effective line management of the Resident Services Assistants, General Assistants and Drivers to ensure our residents receive an efficient and effective service that is delivered in a sustainable way, continuously developing the team's skills and performance while maintaining high levels of morale and motivation. building and sustaining the Knowledge Bank, which covers Frequently Asked Questions to provide consistent information across all teams. ensuring our new resident information system is maintained and used to its full effect by all team members. ensuring compliance with agreed policies and processes (including Health & Safety, Safeguarding, GDPR/Data Protection), improving these where they are not working effectively. Directly handling complaints and advising Resident Services Assistants on the responses to complaints from residents or third parties (e.g. visitors, relatives, etc), intervening where required and escalating to the Head of Resident Services and the Director of Resident Services and Charity Development, where appropriate. Main duties and responsibilities Provide a positive resident experience by meeting and greeting residents, listening and responding to their concerns and feedback, promoting our values among residents, and by being a visible, supportive, and inclusive manager. Support the onboarding (preparing to move in) and induction of new residents to help them settle in quickly. Supporting the Head of Resident Services and managing the Resident Services Team, which covers: liaison between residents and other members of Morden College including staff and contractors (e.g. Security, Morden College Care Home, Domiciliary Care, Help and Home, etc) providing residents with advice, support and information about moving into and within Morden College (including how to use things like Appello and other College facilities and systems). answering resident questions and providing consistent information on living at Morden College. Supporting the Head of Resident Services to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis. Where required, developing a Personal Emergency Evacuation Plan in partnership with the beneficiary and the Health and Safety Officer, ensuring this is recorded and distribute appropriately. Encouraging collaborative working and good communication with colleagues and key stakeholders to provide our residents with an effective and efficient service. Skills, Qualifications and Experience: An excellent people manager and communicator who can get the best out of their team and who is willing to continuously develop their people management skills. Competence in using various computer systems and databases, including Microsoft Office software (Outlook, Word, and Excel) and Customer Relations Management software. An understanding of older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. An understanding of working with diverse types of residents/beneficiaries and effective methods of communication with them to develop good relationships. A relevant qualification or equivalent experience in service management and/or accommodation provision. Must be willing to engage in tasks at all levels to provide the best service and experience to our residents. Please click apply to be considered for this role.
Apr 28, 2024
Full time
Job Title: Resident Services Manager Location: London Salary: £37,350 per annum Job Type: Permanent - Full Time About Morden College: Morden College has more than 250 older people living in Almshouse accommodation on two sites in Blackheath and Beckenham and in our Care Home. We are committed to providing services that support our residents to live independent and healthy lives. As well as independent living, our Blackheath site is also home to the Morden College Care Home. As part of the Morden College team, you will be committed to challenging ageism, promoting healthy ageing, and combatting loneliness while promoting equity, diversity and inclusion within communities. You will be comfortable with using technology to deliver consistent, equitable, and sustainable services at all times across the charity. You will be a role model for our values and committed to a purposeful, responsible community that is a great place to live and work. About the role and who we are looking for This is a new role for Morden College that drives seamless and efficient service delivery for our residents by using technology (our Resident Information System database and Knowledge Bank system), and manages the team that commissions and coordinates consistent, equitable, and sustainable services, advice, and support for residents who live independently. Willingness to work one Saturday per month and to flex hours and work some evenings (time off in lieu will be given). Resident Services Manager are responsible for: effective line management of the Resident Services Assistants, General Assistants and Drivers to ensure our residents receive an efficient and effective service that is delivered in a sustainable way, continuously developing the team's skills and performance while maintaining high levels of morale and motivation. building and sustaining the Knowledge Bank, which covers Frequently Asked Questions to provide consistent information across all teams. ensuring our new resident information system is maintained and used to its full effect by all team members. ensuring compliance with agreed policies and processes (including Health & Safety, Safeguarding, GDPR/Data Protection), improving these where they are not working effectively. Directly handling complaints and advising Resident Services Assistants on the responses to complaints from residents or third parties (e.g. visitors, relatives, etc), intervening where required and escalating to the Head of Resident Services and the Director of Resident Services and Charity Development, where appropriate. Main duties and responsibilities Provide a positive resident experience by meeting and greeting residents, listening and responding to their concerns and feedback, promoting our values among residents, and by being a visible, supportive, and inclusive manager. Support the onboarding (preparing to move in) and induction of new residents to help them settle in quickly. Supporting the Head of Resident Services and managing the Resident Services Team, which covers: liaison between residents and other members of Morden College including staff and contractors (e.g. Security, Morden College Care Home, Domiciliary Care, Help and Home, etc) providing residents with advice, support and information about moving into and within Morden College (including how to use things like Appello and other College facilities and systems). answering resident questions and providing consistent information on living at Morden College. Supporting the Head of Resident Services to ensure that all residents in Almshouse accommodation are assessed for their independence to self-evacuate in a crisis. Where required, developing a Personal Emergency Evacuation Plan in partnership with the beneficiary and the Health and Safety Officer, ensuring this is recorded and distribute appropriately. Encouraging collaborative working and good communication with colleagues and key stakeholders to provide our residents with an effective and efficient service. Skills, Qualifications and Experience: An excellent people manager and communicator who can get the best out of their team and who is willing to continuously develop their people management skills. Competence in using various computer systems and databases, including Microsoft Office software (Outlook, Word, and Excel) and Customer Relations Management software. An understanding of older people, their situations, and the opportunities they may want and need to explore and engage with to continue to live independently. An understanding of working with diverse types of residents/beneficiaries and effective methods of communication with them to develop good relationships. A relevant qualification or equivalent experience in service management and/or accommodation provision. Must be willing to engage in tasks at all levels to provide the best service and experience to our residents. Please click apply to be considered for this role.
Temporary Accommodation Placement Officer Waltham Forest 3 Month Contract 35 Hours p/w An East London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to ensure their residents are being placed in relevant temporary accommodation and receiving an excellent service once placed. The Role The key focus of the Temporary Accommodation Placement Officer role is provide an excellent temporary accommodation service to residents.This will include the following tasks and responsibilities: Allocation and management: Allocating various types of temporary accommodation units, including emergency accommodation, ensuring efficient and economical use of available accommodation. Minimisation of inappropriate use: Minimising the inappropriate use of shared accommodation for families with children and ensuring effective tracking, monitoring, and transitioning of clients out of temporary accommodation where appropriate. Property standards: Conducting visits to temporary accommodation establishments to ensure property standards are maintained, verifying occupancy, and promptly addressing breaches of licence or any issues of disrepair. Liaison and management: Effectively liaising with emergency accommodation providers and out-of-hours services, managing day-to-day relationships, providing advice, and monitoring performance for the most effective use of temporary accommodation stock. Reporting and data management: Providing timely and accurate management information, data, and detailed reports to assist with monitoring and supplying the temporary accommodation portfolio. Collaboration: Liaising and working closely with other peer groups across housing and other directorates to promote a joined-up approach in the operational deployment of services related to temporary accommodation management and move-on initiatives. The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this role The Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 6 months. Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period. How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc care . org . uk or call me on discuss the vacancy in more detail.Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region
Apr 28, 2024
Full time
Temporary Accommodation Placement Officer Waltham Forest 3 Month Contract 35 Hours p/w An East London Borough Council is recruiting for an experienced Temporary Accommodation Placement Officer to ensure their residents are being placed in relevant temporary accommodation and receiving an excellent service once placed. The Role The key focus of the Temporary Accommodation Placement Officer role is provide an excellent temporary accommodation service to residents.This will include the following tasks and responsibilities: Allocation and management: Allocating various types of temporary accommodation units, including emergency accommodation, ensuring efficient and economical use of available accommodation. Minimisation of inappropriate use: Minimising the inappropriate use of shared accommodation for families with children and ensuring effective tracking, monitoring, and transitioning of clients out of temporary accommodation where appropriate. Property standards: Conducting visits to temporary accommodation establishments to ensure property standards are maintained, verifying occupancy, and promptly addressing breaches of licence or any issues of disrepair. Liaison and management: Effectively liaising with emergency accommodation providers and out-of-hours services, managing day-to-day relationships, providing advice, and monitoring performance for the most effective use of temporary accommodation stock. Reporting and data management: Providing timely and accurate management information, data, and detailed reports to assist with monitoring and supplying the temporary accommodation portfolio. Collaboration: Liaising and working closely with other peer groups across housing and other directorates to promote a joined-up approach in the operational deployment of services related to temporary accommodation management and move-on initiatives. The Candidate To be considered for this Temporary Accommodation Placement Officer role it is essential that you have previous experience of managing a temporary accommodation service. You will require an enhanced DBS to work within this role The Contract This is a temporary Temporary Accommodation Placement Officer role, working 35 hours per week. The contract is for an initial 6 months. Referral Bonus If this Temporary Accommodation Placement Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period. How to Apply If you are interested in this Temporary Accommodation Placement Officer role, please send your CV lee . mc care . org . uk or call me on discuss the vacancy in more detail.Also, if this Temporary Accommodation Placement Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region
I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol. As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects. Your responsibilities will include: Informing residents of any planned work Act as the face of the project with residents Collate and provide a response to any queries from residents or the public regarding the project Maintain records of issue resolved and communication with residents for reporting to client. A back ground working in construction is helpful but not a must, though the successful candidate will need to be IT literate (familiar with MS Office software), able to organise their own work, and demonstrate good communication skills. If you are Bristol based and want to be involved with projects that improve local communities feel free to call me on (phone number removed) or email your cv to (url removed) Salary up to £26k p/anum
Apr 27, 2024
Full time
I am seeking a Resident Liaison to work with a leading contractor for to work on projects in central Bristol. As a Resident Liaison officer you will be responsible for managing the projects relationship with residents living in and around the projects. Your responsibilities will include: Informing residents of any planned work Act as the face of the project with residents Collate and provide a response to any queries from residents or the public regarding the project Maintain records of issue resolved and communication with residents for reporting to client. A back ground working in construction is helpful but not a must, though the successful candidate will need to be IT literate (familiar with MS Office software), able to organise their own work, and demonstrate good communication skills. If you are Bristol based and want to be involved with projects that improve local communities feel free to call me on (phone number removed) or email your cv to (url removed) Salary up to £26k p/anum
Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes. To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer click apply for full job details
Apr 26, 2024
Full time
Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes. To help with day to day communications with customers throughout the course of the refurbishments the company are seeking an experienced Resident Liaison Officer click apply for full job details
Global Markets Compliance Officer, Assistant Vice President, Hybrid page is loaded Global Markets Compliance Officer, Assistant Vice President, Hybrid Apply locations London, England time type Full time posted on Posted 7 Days Ago job requisition id R-748910 Who we are looking for We are looking for a Global Markets Compliance Officer who will primarily focus to support the oversight of and provide advice and guidance related to the suite of products & services provided by the FX Sales, Trading and Research (FX STR) function of State Street Global Markets (SSGM) Division. The main responsibility is to provide the FX sales, trading, research, eFX activities and associated operations and middle office functions which support these activities, with on-going independent and critical assessment of the First Line of Defence's (FLOD) efforts to manage Compliance risks. The successful candidate will also be involved in advisory activity across a variety of business units within the Global Markets division across EMEA. Why this role is important to us The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need reliable and proactive individuals to help navigate products and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As an Assistant Vice President you will: Be a primary provider of compliance advisory to all Global Markets businesses with a focus on FX Sales, Trading and Research Support the successful and timely completion of oversight programs, including the identification and resolution of risks and issues which impact the compliance program delivery, while building strong relationships with compliance and business colleagues Independently conduct assigned responsibilities with their section of the overall Compliance function and execute a range of complex tasks and analyses to support the business unit and department goals. Lead the discussion regarding on-going adjustments to scores of inherent and control risk factors based on micro and macro changes to the business and regulatory environment, including but not limited to regulatory changes, strategic business initiatives and the output of risk mitigation activities. Participate in the development, implementation, review and revisions of policies and procedures. Actively participate in the review of new business initiatives, products and services, including Requests for Proposal and marketing materials to ensure regulatory compliance requirements are addressed, as applicable. Prepare business for and assist with regulatory and third party examinations as well as lead direct interactions with regulators. Act as SME for the provision of regulatory advice for the product suite of Global Markets and the marketing thereof across the UK, EU and into overseas jurisdictions. Provide regulatory support to Compliance network overseas with regard to the impact of EU/UK legislation, in particular act as primary liaison for the Swap Dealer and ensuring US regulations is enabled in the relevant branch. Review and assess the impact of new regulations and work collaboratively with the impacted business to implement necessary changes to comply with them. Design and deliver compliance training when required. Design and execute compliance testing reviews to ensure compliance with internal policies and external applicable regulations What we value These skills will help you succeed in this role Ability to make independent decisions, develop creative solutions to problems and manage implementation through to acceptance Have a strong understanding of policies, procedures and controls Excellent interpersonal, organizational, communication and team-working skills Demonstrated ability to work effectively with outside parties at all organizational levels Strong analytical skills, excellent oral and written communication skills Attention to detail, project management and organizational skills Aptitude to work both independently and collaboratively, manage multiple simultaneous tasks in a high-pressure, deadline-driven environment Assume ownership for the delivery of projects while also operating successfully in a cross-functional team environment Previous experience in a compliance advisory function covering the FX business is considered plus Education & Preferred Qualifications Bachelor's degree, Masters or other advanced degree preferred 5-10 years' experience in compliance, legal or internal audit within an international bank Compliance qualifications is considered a plus Knowledge and experience with algorithmic trading and/or related regulatory requirements is considered a plus We offer: Core Benefits: Non-contributory pension scheme (we will pay 6% into your pension if you are 30 and 9% if you are 30+. The pension does not require a contribution from you). Private Medical Insurance - Single person Private Medical Insurance with AXA paid for by State Street. Long Term Disability Cover 26 days holidays at Officer level or after 3, 4, 5 years' service increasing a day a year One additional day in lieu for birthdays Annual season ticket loan Long Term disability and Life Assurance. Employee Assistance Program Participation in the State Street bonus scheme Non-Core Benefits: Travel Insurance Critical Illness cover Dental Insurance Personal Accident Cover Childcare Vouchers Holiday Buy/Sell scheme About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at Similar Jobs (5) UK Advisory Compliance, State Street Global Advisors, Assistant Vice President, Hybrid locations London, England time type Full time posted on Posted 7 Days Ago Centralized Modeling, Analytics & Operations, Assistant Vice President, Hybrid locations London, England time type Full time posted on Posted 21 Days Ago ESG Investment Strategist, State Street Global Advisors, Assistant Vice President locations London, England time type Full time posted on Posted 30+ Days Ago Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law . click apply for full job details
Apr 25, 2024
Full time
Global Markets Compliance Officer, Assistant Vice President, Hybrid page is loaded Global Markets Compliance Officer, Assistant Vice President, Hybrid Apply locations London, England time type Full time posted on Posted 7 Days Ago job requisition id R-748910 Who we are looking for We are looking for a Global Markets Compliance Officer who will primarily focus to support the oversight of and provide advice and guidance related to the suite of products & services provided by the FX Sales, Trading and Research (FX STR) function of State Street Global Markets (SSGM) Division. The main responsibility is to provide the FX sales, trading, research, eFX activities and associated operations and middle office functions which support these activities, with on-going independent and critical assessment of the First Line of Defence's (FLOD) efforts to manage Compliance risks. The successful candidate will also be involved in advisory activity across a variety of business units within the Global Markets division across EMEA. Why this role is important to us The team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need reliable and proactive individuals to help navigate products and the organization as a whole. In your role you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As an Assistant Vice President you will: Be a primary provider of compliance advisory to all Global Markets businesses with a focus on FX Sales, Trading and Research Support the successful and timely completion of oversight programs, including the identification and resolution of risks and issues which impact the compliance program delivery, while building strong relationships with compliance and business colleagues Independently conduct assigned responsibilities with their section of the overall Compliance function and execute a range of complex tasks and analyses to support the business unit and department goals. Lead the discussion regarding on-going adjustments to scores of inherent and control risk factors based on micro and macro changes to the business and regulatory environment, including but not limited to regulatory changes, strategic business initiatives and the output of risk mitigation activities. Participate in the development, implementation, review and revisions of policies and procedures. Actively participate in the review of new business initiatives, products and services, including Requests for Proposal and marketing materials to ensure regulatory compliance requirements are addressed, as applicable. Prepare business for and assist with regulatory and third party examinations as well as lead direct interactions with regulators. Act as SME for the provision of regulatory advice for the product suite of Global Markets and the marketing thereof across the UK, EU and into overseas jurisdictions. Provide regulatory support to Compliance network overseas with regard to the impact of EU/UK legislation, in particular act as primary liaison for the Swap Dealer and ensuring US regulations is enabled in the relevant branch. Review and assess the impact of new regulations and work collaboratively with the impacted business to implement necessary changes to comply with them. Design and deliver compliance training when required. Design and execute compliance testing reviews to ensure compliance with internal policies and external applicable regulations What we value These skills will help you succeed in this role Ability to make independent decisions, develop creative solutions to problems and manage implementation through to acceptance Have a strong understanding of policies, procedures and controls Excellent interpersonal, organizational, communication and team-working skills Demonstrated ability to work effectively with outside parties at all organizational levels Strong analytical skills, excellent oral and written communication skills Attention to detail, project management and organizational skills Aptitude to work both independently and collaboratively, manage multiple simultaneous tasks in a high-pressure, deadline-driven environment Assume ownership for the delivery of projects while also operating successfully in a cross-functional team environment Previous experience in a compliance advisory function covering the FX business is considered plus Education & Preferred Qualifications Bachelor's degree, Masters or other advanced degree preferred 5-10 years' experience in compliance, legal or internal audit within an international bank Compliance qualifications is considered a plus Knowledge and experience with algorithmic trading and/or related regulatory requirements is considered a plus We offer: Core Benefits: Non-contributory pension scheme (we will pay 6% into your pension if you are 30 and 9% if you are 30+. The pension does not require a contribution from you). Private Medical Insurance - Single person Private Medical Insurance with AXA paid for by State Street. Long Term Disability Cover 26 days holidays at Officer level or after 3, 4, 5 years' service increasing a day a year One additional day in lieu for birthdays Annual season ticket loan Long Term disability and Life Assurance. Employee Assistance Program Participation in the State Street bonus scheme Non-Core Benefits: Travel Insurance Critical Illness cover Dental Insurance Personal Accident Cover Childcare Vouchers Holiday Buy/Sell scheme About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at Similar Jobs (5) UK Advisory Compliance, State Street Global Advisors, Assistant Vice President, Hybrid locations London, England time type Full time posted on Posted 7 Days Ago Centralized Modeling, Analytics & Operations, Assistant Vice President, Hybrid locations London, England time type Full time posted on Posted 21 Days Ago ESG Investment Strategist, State Street Global Advisors, Assistant Vice President locations London, England time type Full time posted on Posted 30+ Days Ago Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. Our promise to maintain an environment where every employee feels valued and able to meet their full potential infuses our company values. It's also part of our commitment to inclusion, development and engagement, and corporate social responsibility. You'll have tools to help balance your professional and personal life, paid volunteer days, and access to employee networks that help you stay connected to what matters to you. Join us. As an Affirmative Action/Equal Opportunity Employer, we consider applications for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law . click apply for full job details
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Apr 25, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Resident Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k plus car allowance 40k all in MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large social housing contractor in recruiting of a Resident/Customer Liaison Officer for their sites in South East London. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Apr 25, 2024
Full time
Resident Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k plus car allowance 40k all in MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large social housing contractor in recruiting of a Resident/Customer Liaison Officer for their sites in South East London. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Community Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k. MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large residential developer in recruiting of a Community Liaison Officer for their sites in South East London. You will be based on a number of sites within South East and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFERRED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
Apr 25, 2024
Full time
Community Liaison Officer Based in South East London - must be comfortable with travel Permanent, Full time 40 hour week Salary upto 35k. MUST HAVE FULL UK DRIVING LICENCE & OWN VEHICLE. Fawkes & Reece are working with a large residential developer in recruiting of a Community Liaison Officer for their sites in South East London. You will be based on a number of sites within South East and will the main point of contact dealing with the new residents who move in. As Customer Liaison Officer you are responsible for acting as the company's representation to our clients and their residents, providing effective and efficient communication between the client, residents and our internal project teams. The Customer Liaison Officer will be responsible for building and maintaining strong relationships between the company and its clients by being open, honest, and transparent. Expected Outcome: The lives of our clients' residents (our customers) are improved by your support on delivering the actions driven by the Customer Service Strategy and Employee Engagement Plan across all branches. Achievable Through: Developing and managing relationships with internal stakeholders predominantly, including your colleagues, Customer Service Champions, Comms Coordinator for a co-ordinated and team approach Contribute to, and execute, tasks driven through the action plans in a supportive role Manage the timely delivery of the actions against timescales Capturing employee feedback to improve opportunities and service Understanding of the value of delivering great service and how this can support our business, through bids, storytelling, communications SOCIAL HOUSING EXPERIENCE IS PREFERRED. Please could you apply to be considered for this excellent opportunity, or contact Destinee John at the Fawkes & Reece office for more information.
A. Purkiss Building and Decorating Contractors
Portsmouth, Hampshire
SMSTS Site Manager required - Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site ManagerPortsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am - 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
Apr 24, 2024
Full time
SMSTS Site Manager required - Immediate start available! We are currently seeking an experienced Site Manager to lead an external project in Portsmouth focused on the maintenance and decoration of multiple blocks of 2-3 storey flats within a social housing residential environment. This project offers a continuous opportunity with over 6 months of work on the table and comes with its own resident liaison officer to handle resident issues. SMSTS Site ManagerPortsmouth, PO1 1QZ Freelance, Temporary contract with over 6 months of work available Hours: 7.30am - 5.00pm £1,100 per week on a contracting (CIS) basis Current SMSTS and First Aid certificates required Please Note: Applicants must be authorised to work in the UK A.Purkiss Buildings & Decorating Contractors Limited provide professional and high-quality construction, refurbishment and building maintenance projects. We are a family-operated company working within Hampshire for local authorities (Portsmouth, Fareham, Gosport, Eastleigh), Hampshire CC, West Sussex Council, with chartered surveyors and private clients on a variety of projects delivering high quality construction, refurbishment, & maintenance projects. We generally remain local to Portsmouth. We are currently seeking an experienced Site Manager to join our team for an external project in Portsmouth for the council. About the Role: Project Oversight: Lead repairs and decoration of multi-storey flats, ensuring efficient management. Planning and Organisation: Develop and execute project plans, including scheduling and resource coordination. Site Management: Supervise construction to ensure compliance with plans and quality standards. Resource Management: Optimise productivity by managing materials, equipment, and personnel. Quality Control: Maintain high standards through regular inspections and issue resolution. Health and Safety Compliance: Enforce safety protocols and promptly address concerns for a safe work environment. Communication and Collaboration: Act as the main contact, fostering collaboration. Problem-solving: Proactively identify and resolve issues to keep progress on track. The Ideal Candidate: We are seeking a motivated individual with proven experience in construction site management. The ideal candidate will possess strong leadership skills, attention to detail, and the ability to solve problems effectively. Key Requirements: Current SMSTS and First Aid certificates Experience as a Site Manager in the construction industry Knowledge of construction methods, materials, and processes Strong leadership and communication skills Proficiency in project management software Understanding of health and safety regulations Benefits: Immediate start for the right candidate. Site mobile and laptop provided. Allocated parking. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Other suitable skills and experience include Manager, Construction, Site Manager, Contract Manager, Contracts Manager, Project Manager, Construction Manager, SMSTS, Site Management Safety Training Scheme, Site Management.
This Role: Customer Liaison Officer Full Time 37.5hr per week Fixed Term Contract for a 6 Month Period Location: Twickenham, TW1 3RP MTVH are recruiting for a skilled and experienced Customer Liaison Officer to be office based and support on the delivery of a rebuild project following a major fire in 2019. The role supports the Special Projects Lead in the delivery and monitoring of all services, seeking continuous improvement and providing an excellent service to residents. What you'll need to succeed : Experience of dealing with customers from different backgrounds, presenting with complex needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to manage a varied and demanding workload A self-starter who isn?t afraid of challenge, shows innovation, empathy & passion The ability to manage and report on projects against agreed targets. Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification Experience of working in a social housing setting Interview Date: 2nd May 2024 Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 23, 2024
Contractor
This Role: Customer Liaison Officer Full Time 37.5hr per week Fixed Term Contract for a 6 Month Period Location: Twickenham, TW1 3RP MTVH are recruiting for a skilled and experienced Customer Liaison Officer to be office based and support on the delivery of a rebuild project following a major fire in 2019. The role supports the Special Projects Lead in the delivery and monitoring of all services, seeking continuous improvement and providing an excellent service to residents. What you'll need to succeed : Experience of dealing with customers from different backgrounds, presenting with complex needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to manage a varied and demanding workload A self-starter who isn?t afraid of challenge, shows innovation, empathy & passion The ability to manage and report on projects against agreed targets. Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification Experience of working in a social housing setting Interview Date: 2nd May 2024 Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Monday - Friday 9am - 5pm Ongoing Temp position Office based 16.50- 17.50p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of Job To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service. Job Context 1. The post holder reports to a Council Tax and Benefits Team Manager. 2. The post holder will be expected to work across any of the service points within the service. 3. The post holder will work flexibly and work as an effective team member. 4. The post holder may be required to undertake home visits or property inspections. 5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies. 6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code. Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: 1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused. 2. To be responsible for continuous personal development by requesting support where and when necessary. 3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings. 4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development 1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc. 3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. 4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. 5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency. 6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. 7. To demonstrate alignment with the Council's vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team. 9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance 1. To uphold all of the Council's policies and procedures. 2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality. 3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.
Apr 23, 2024
Seasonal
Monday - Friday 9am - 5pm Ongoing Temp position Office based 16.50- 17.50p/h PAYE Must have previous experience working with Council Tax/Benefits Overall Purpose of Job To serve the customers of the Council by collecting the right council tax from the right person at the right time, and paying the right benefit to the right customer at the right time. To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service. Job Context 1. The post holder reports to a Council Tax and Benefits Team Manager. 2. The post holder will be expected to work across any of the service points within the service. 3. The post holder will work flexibly and work as an effective team member. 4. The post holder may be required to undertake home visits or property inspections. 5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies. 6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code. Key Tasks and Accountabilities: Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time. To undertake all responsibilities listed below: 1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused. 2. To be responsible for continuous personal development by requesting support where and when necessary. 3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings. 4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development 1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc. 3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building. 4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services. 5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency. 6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation. 7. To demonstrate alignment with the Council's vision, aims and values. 8. To use effective communications, liaison and working relationships across the locality team. 9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance 1. To uphold all of the Council's policies and procedures. 2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality. 3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.
Fawkes & Reece are currently recruiting a Resident Liaison Officer (RLO) for a social housing contract based in Hertfordshire. You will be covering the following areas: - Stevenage - Hemel Hampstead - Hitchin Must have: - Full UK driving licence - RLO/TLO experience Start ASAP
Sep 18, 2022
Full time
Fawkes & Reece are currently recruiting a Resident Liaison Officer (RLO) for a social housing contract based in Hertfordshire. You will be covering the following areas: - Stevenage - Hemel Hampstead - Hitchin Must have: - Full UK driving licence - RLO/TLO experience Start ASAP