Job Title: Logistics / Purchasing Assistant Location: Newbury and Swindon (Based across two sites) Salary: £24,000 - £26,000 per annum, dependent on experience Job type: Full Time, Permanent About Us: Kosnic Lighting is a successful family run business experiencing rapid growth. Its increasing brand presence and innovative products have been pivotal to its ongoing success and we want that to continue and for you to be a part of that. About the Role: Kosnic Lighting have a fantastic opportunity for a talented logistics professional to join our exciting and growing company. This is your chance to utilise your logistics experience in a busy role where you'll be helping to manage the purchase of stock and ensuring these are delivered to our warehouse in a timely manner. You must have excellent communication skills and able to work under pressure. Please note this role will be based across two sites our site in Newbury and our site in Swindon. Key Responsibilities: Management and administration of shipping and airfreight deliveries of stock - preparing and checking shipping documents and ensuring costs are controlled Liaise with external bodies and organisation, such as shipping authorities/customs Liaise with multiple suppliers in China and resolve any issues Processing purchase orders Provide clear and regular communications on the arrival and movement of stock to internal teams Scheduling containers for arrival in Warehouse Manage and maintain product and supplier information on system Assist with the quality control of goods ordered, liaising with suppliers with regards to faulty goods About you: At least 2 years experience of working in a similar role or logistics environment A sound understanding of international shipping terms and customs clearance documentation/processes The ability to communicate with people across all levels of the business. Highly organised, flexible and highly efficient Able to work under pressure and meet deadlines Multitasking and time-management skills, with the ability to prioritise workload Good attention to detail and accuracy Enjoys working in a small team Confident I.T skills, particularly in Excel Enjoys helping others, answering queries and resolving issues Mandarin speaking would be fantastic but not essential Benefits: Alongside having the opportunity to work with a fantastic, family friendly company, you will have access to the following benefits: Quarterly bonus to top up your earning potential Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days Private healthcare cover which includes dental and optical cashback Pension Contribution to gym membership Up to 3 chillax days a year Access to Employee Assistance Program Cycle to Work scheme Major discount on our cool company lighting products Free hot drinks Free parking We love to socialise and celebrate - quarterly prize draw, Christmas party, Chinese New Year, and lots of eating generally Additional Information: Candidates must have the right to work in the UK. Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you. Please click on the APPLY button to send your CV and cover letter for this role, detailing your salary expectations and experience. Candidates with the experience or relevant job titles of: Logistics Administrator, Transport Planner, Logistics Coordinator, Transport Coordinator, Administrative Assistant, Customer Support, Support Administrator, Support Staff, Business Administrator, Customer Support Advisor, Customer Services Officer, Admin Support, Logistics Analyst, Procurement Officer, Procurement Advisor, Purchaser, Procurement Administrator, Procurement Executive, Procurement Admin, Purchasing Assistant, Procurement Assistant may also be considered for this role.
May 02, 2024
Full time
Job Title: Logistics / Purchasing Assistant Location: Newbury and Swindon (Based across two sites) Salary: £24,000 - £26,000 per annum, dependent on experience Job type: Full Time, Permanent About Us: Kosnic Lighting is a successful family run business experiencing rapid growth. Its increasing brand presence and innovative products have been pivotal to its ongoing success and we want that to continue and for you to be a part of that. About the Role: Kosnic Lighting have a fantastic opportunity for a talented logistics professional to join our exciting and growing company. This is your chance to utilise your logistics experience in a busy role where you'll be helping to manage the purchase of stock and ensuring these are delivered to our warehouse in a timely manner. You must have excellent communication skills and able to work under pressure. Please note this role will be based across two sites our site in Newbury and our site in Swindon. Key Responsibilities: Management and administration of shipping and airfreight deliveries of stock - preparing and checking shipping documents and ensuring costs are controlled Liaise with external bodies and organisation, such as shipping authorities/customs Liaise with multiple suppliers in China and resolve any issues Processing purchase orders Provide clear and regular communications on the arrival and movement of stock to internal teams Scheduling containers for arrival in Warehouse Manage and maintain product and supplier information on system Assist with the quality control of goods ordered, liaising with suppliers with regards to faulty goods About you: At least 2 years experience of working in a similar role or logistics environment A sound understanding of international shipping terms and customs clearance documentation/processes The ability to communicate with people across all levels of the business. Highly organised, flexible and highly efficient Able to work under pressure and meet deadlines Multitasking and time-management skills, with the ability to prioritise workload Good attention to detail and accuracy Enjoys working in a small team Confident I.T skills, particularly in Excel Enjoys helping others, answering queries and resolving issues Mandarin speaking would be fantastic but not essential Benefits: Alongside having the opportunity to work with a fantastic, family friendly company, you will have access to the following benefits: Quarterly bonus to top up your earning potential Starting holiday entitlement of 23 days plus Bank holidays increasing up to 27 days Private healthcare cover which includes dental and optical cashback Pension Contribution to gym membership Up to 3 chillax days a year Access to Employee Assistance Program Cycle to Work scheme Major discount on our cool company lighting products Free hot drinks Free parking We love to socialise and celebrate - quarterly prize draw, Christmas party, Chinese New Year, and lots of eating generally Additional Information: Candidates must have the right to work in the UK. Notice to all Recruitment Agencies - we do not require help with this vacancy, thank you. Please click on the APPLY button to send your CV and cover letter for this role, detailing your salary expectations and experience. Candidates with the experience or relevant job titles of: Logistics Administrator, Transport Planner, Logistics Coordinator, Transport Coordinator, Administrative Assistant, Customer Support, Support Administrator, Support Staff, Business Administrator, Customer Support Advisor, Customer Services Officer, Admin Support, Logistics Analyst, Procurement Officer, Procurement Advisor, Purchaser, Procurement Administrator, Procurement Executive, Procurement Admin, Purchasing Assistant, Procurement Assistant may also be considered for this role.
Our Client is a Chemical Distributor. They are now seeking a Regulatory Compliance Administrator. This position will be office based near Bracknell , Berkshire and is a full-time permanent role. This position is suitable for a Chemistry or Science Graduate who has an interest and desire to work in a regulatory / quality compliance role in the Chemical, Pharmaceutical and Personal Care industries. Job Purpose The Regulatory Compliance Administrator works with the Business Analyst & Regulatory Compliance Manager and Regulatory Compliance Officer to uphold the Company's regulatory compliance. Their aim is to ensure full compliance with government and industry regulations regarding product safety and stewardship in relevant markets. Additionally, to help provide excellent regulatory and quality support to customers, regulatory bodies, and technical sales teams. Key Objectives Support each sales division to ensure that the relevant regulatory records and documentation are compliant, properly maintained, and accessible. Where required effectively coordinate responses to regulatory and quality enquiries from customers, regulatory bodies, and the technical sales teams. Effectively support the administration of the Company's Product System, maintaining up-to-date regulatory and quality documentation for all materials the business purchases, manufactures and sells. Key Responsibilities Regulatory Compliance Support: Administration of regulatory documentation and records Assisting with maintenance of registrations, certifications and compliance documentation as required Assist with compliance audits and inspections where required. Regulatory & Quality Enquiries: Where required coordinate response to incoming enquiries from customers, regulatory bodies, and the technical sales teams Liaise with internal and external technical teams to compile responses to regulatory enquiries. Provide accurate and rapid responses and excellent customer service. Product System Maintenance: Maintenance of product documentation - Safety Data Sheets, Transport Declarations, REACH statements, Quality Statements, GMP certificates Administration of change control records. Quality System Maintenance: Maintenance of quality documentation and records for own label products. Maintenance of quality documentation and Third-Party suppliers. Qualifications / Experience A degree in Chemistry or science-based subject (or equivalent) A desire to work in regulatory and / or quality compliance roles in the chemical, pharmaceutical and personal care industries. Excellent multi-tasking skills. Must be able to juggle multiple simultaneous tasks and requests whilst maintaining focus. Excellent numeracy and organisational skills with an attention to detail and ability to manage their time and prioritise effectively. Excellent communication skills. In return our client is offering a basic salary of c£25,000 per annum (salary is negotiable and dependent on experience) plus benefits. Please e-mail your C.V to Lorraine Roger, Director, Atom Recruitment Ltd.
May 02, 2024
Full time
Our Client is a Chemical Distributor. They are now seeking a Regulatory Compliance Administrator. This position will be office based near Bracknell , Berkshire and is a full-time permanent role. This position is suitable for a Chemistry or Science Graduate who has an interest and desire to work in a regulatory / quality compliance role in the Chemical, Pharmaceutical and Personal Care industries. Job Purpose The Regulatory Compliance Administrator works with the Business Analyst & Regulatory Compliance Manager and Regulatory Compliance Officer to uphold the Company's regulatory compliance. Their aim is to ensure full compliance with government and industry regulations regarding product safety and stewardship in relevant markets. Additionally, to help provide excellent regulatory and quality support to customers, regulatory bodies, and technical sales teams. Key Objectives Support each sales division to ensure that the relevant regulatory records and documentation are compliant, properly maintained, and accessible. Where required effectively coordinate responses to regulatory and quality enquiries from customers, regulatory bodies, and the technical sales teams. Effectively support the administration of the Company's Product System, maintaining up-to-date regulatory and quality documentation for all materials the business purchases, manufactures and sells. Key Responsibilities Regulatory Compliance Support: Administration of regulatory documentation and records Assisting with maintenance of registrations, certifications and compliance documentation as required Assist with compliance audits and inspections where required. Regulatory & Quality Enquiries: Where required coordinate response to incoming enquiries from customers, regulatory bodies, and the technical sales teams Liaise with internal and external technical teams to compile responses to regulatory enquiries. Provide accurate and rapid responses and excellent customer service. Product System Maintenance: Maintenance of product documentation - Safety Data Sheets, Transport Declarations, REACH statements, Quality Statements, GMP certificates Administration of change control records. Quality System Maintenance: Maintenance of quality documentation and records for own label products. Maintenance of quality documentation and Third-Party suppliers. Qualifications / Experience A degree in Chemistry or science-based subject (or equivalent) A desire to work in regulatory and / or quality compliance roles in the chemical, pharmaceutical and personal care industries. Excellent multi-tasking skills. Must be able to juggle multiple simultaneous tasks and requests whilst maintaining focus. Excellent numeracy and organisational skills with an attention to detail and ability to manage their time and prioritise effectively. Excellent communication skills. In return our client is offering a basic salary of c£25,000 per annum (salary is negotiable and dependent on experience) plus benefits. Please e-mail your C.V to Lorraine Roger, Director, Atom Recruitment Ltd.
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. About You You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary. A Level 3 SIA Door Supervisor licence is essential. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 01, 2024
Full time
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. About You You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary. A Level 3 SIA Door Supervisor licence is essential. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Assistant Site Officer At Engage Education Services, we've specialised in recruiting education staff in all roles for over a decade. We're currently looking for an enthusiastic Premises Manager to join a fantastic school in Enfield Hours: 41 hours per week - 52 weeks of the year Actual Starting Salary: £31,000 - £32,000 To Support the Premises Manager with all aspects of premises management of the School, ensuring that security, maintenance, cleaning standards and emergency responses are prioritised and dealt with accordingly. To maintain the security of the school premises by locking and unlocking entrances and exits as required, securing the building using the alarm system and reporting any potential security breaches. To take a pro-active approach to identifying repairs and renewals on a daily basis, taking immediate action where appropriate and reporting appropriate information to the Site Manager where further action may be required. To provide access to the school site out of school hours as requested. To operate safe working systems for lighting, heating, ventilation and hot water ensuring the correct use of facilities, plant and equipment at all times. To monitor consumption of gas, electricity and water through regular meter readings To carry out general porterage duties including regular setting up of Assemblies and the Dining Hall and movement of furniture and a variety of equipment within the School. To undertake daily agreed cleaning duties and ad hoc duties, including graffiti removal, litter picking and assembly of waste for collection. To deal with problems, unexpected situations and emergencies To ensure that cleaning equipment is properly maintained and in good working order. To ensure adequate supplies of domestic consumables are in all classrooms and toilets. To carry out rubbish removal as necessary and ensure bins are kept clean and tidy. To work collaboratively with cleaning staff to ensure the smooth running and delivery of cleaning services. To take reasonable action to keep drains, downpipes, waste pipes etc, clean and clear of minor blockages that are clearly visible. To report any need for repair or maintenance work to the Site manager. To carry out regular health and safety checks relating to the site, noting any hazards around the School including damage to playground equipment, and potential unsafe practices and report any issues to the Site Manager. To undertake light gardening duties and ensure school buildings, entrance areas and playgrounds are free from rubbish/leaves. To undertake basic record keeping as required. To welcome contractors on site and ensure that safeguarding procedures for visitors are followed on every occasion. To liaise with Premises Manager about the school's requirements of contractors ensuring minimum disruption to the smooth running of the School and reporting any issues at the first opportunity. To be aware of, and comply with, policies and procedures relating to child protection, health and safety, security and confidentiality, reporting all concerns to an appropriate person. To use 'handyperson' skills, including the use of power tools to carry out duties, which may include minor repairs to furniture and fixtures and decorating tasks. To ensure that entrances, paths and car parks are accessible and clear of obstructions including gritting where snow or ice are present. To be responsible for an agreed area of the school and additional cleaning tasks during the school holidays including floors and communal areas. Undertake minor repairs, improvements, decoration of the school site. To carry out the duties in the most effective, efficient and economic manner available To monitor and order an adequate stock of appropriate materials and equipment in liaison with the Premises Manager. Such duties and responsibilities may be updated from time to time to reflect any changes to the School Only significant additional duties or responsibilities as required by the Headteacher / SLT will render the grade of the post liable for re-evaluation Swimming pool maintenance to include testing the pool temperature and chemical levels. Controlling chlorine levels and maintaining quality of pool water PH and alkalinity Cleaning of the pool plant and maintaining pool hygiene How to apply If you're as excited about this role as we are, you can apply below - or get in touch with us directly. If you're not contacted within 2 working days, unfortunately, you have not been successful in this role. We have a lot of applications for our positions, so don't be disheartened - you are still free to apply to one of our other vacancies that you may be more suited for. We will also keep your CV on file and continue to help you in your search for your next role. All candidates will be required to undertake a valid enhanced Disclosure & Barring Service (DBS) check. Full assistance will be provided. By applying for this role, you are consenting to Engage Education Ltd storing your personal details in our fully encrypted database, in line with GDPR requirements.
May 01, 2024
Full time
Assistant Site Officer At Engage Education Services, we've specialised in recruiting education staff in all roles for over a decade. We're currently looking for an enthusiastic Premises Manager to join a fantastic school in Enfield Hours: 41 hours per week - 52 weeks of the year Actual Starting Salary: £31,000 - £32,000 To Support the Premises Manager with all aspects of premises management of the School, ensuring that security, maintenance, cleaning standards and emergency responses are prioritised and dealt with accordingly. To maintain the security of the school premises by locking and unlocking entrances and exits as required, securing the building using the alarm system and reporting any potential security breaches. To take a pro-active approach to identifying repairs and renewals on a daily basis, taking immediate action where appropriate and reporting appropriate information to the Site Manager where further action may be required. To provide access to the school site out of school hours as requested. To operate safe working systems for lighting, heating, ventilation and hot water ensuring the correct use of facilities, plant and equipment at all times. To monitor consumption of gas, electricity and water through regular meter readings To carry out general porterage duties including regular setting up of Assemblies and the Dining Hall and movement of furniture and a variety of equipment within the School. To undertake daily agreed cleaning duties and ad hoc duties, including graffiti removal, litter picking and assembly of waste for collection. To deal with problems, unexpected situations and emergencies To ensure that cleaning equipment is properly maintained and in good working order. To ensure adequate supplies of domestic consumables are in all classrooms and toilets. To carry out rubbish removal as necessary and ensure bins are kept clean and tidy. To work collaboratively with cleaning staff to ensure the smooth running and delivery of cleaning services. To take reasonable action to keep drains, downpipes, waste pipes etc, clean and clear of minor blockages that are clearly visible. To report any need for repair or maintenance work to the Site manager. To carry out regular health and safety checks relating to the site, noting any hazards around the School including damage to playground equipment, and potential unsafe practices and report any issues to the Site Manager. To undertake light gardening duties and ensure school buildings, entrance areas and playgrounds are free from rubbish/leaves. To undertake basic record keeping as required. To welcome contractors on site and ensure that safeguarding procedures for visitors are followed on every occasion. To liaise with Premises Manager about the school's requirements of contractors ensuring minimum disruption to the smooth running of the School and reporting any issues at the first opportunity. To be aware of, and comply with, policies and procedures relating to child protection, health and safety, security and confidentiality, reporting all concerns to an appropriate person. To use 'handyperson' skills, including the use of power tools to carry out duties, which may include minor repairs to furniture and fixtures and decorating tasks. To ensure that entrances, paths and car parks are accessible and clear of obstructions including gritting where snow or ice are present. To be responsible for an agreed area of the school and additional cleaning tasks during the school holidays including floors and communal areas. Undertake minor repairs, improvements, decoration of the school site. To carry out the duties in the most effective, efficient and economic manner available To monitor and order an adequate stock of appropriate materials and equipment in liaison with the Premises Manager. Such duties and responsibilities may be updated from time to time to reflect any changes to the School Only significant additional duties or responsibilities as required by the Headteacher / SLT will render the grade of the post liable for re-evaluation Swimming pool maintenance to include testing the pool temperature and chemical levels. Controlling chlorine levels and maintaining quality of pool water PH and alkalinity Cleaning of the pool plant and maintaining pool hygiene How to apply If you're as excited about this role as we are, you can apply below - or get in touch with us directly. If you're not contacted within 2 working days, unfortunately, you have not been successful in this role. We have a lot of applications for our positions, so don't be disheartened - you are still free to apply to one of our other vacancies that you may be more suited for. We will also keep your CV on file and continue to help you in your search for your next role. All candidates will be required to undertake a valid enhanced Disclosure & Barring Service (DBS) check. Full assistance will be provided. By applying for this role, you are consenting to Engage Education Ltd storing your personal details in our fully encrypted database, in line with GDPR requirements.
Procurement Officer Hemel Hempstead (Hybrid/Smart Working) Salary £35,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday - Friday, Flexibility Negotiable) Thrive Homes is currently seeking a Procurement Officer to take charge of all procurement and contract management activities in line with Thrive's Strategic Framework and operational objectives, including the Procurement & Contracting Policy. As the Procurement Officer, your primary responsibility will be to collaborate with business leads across departments to devise their yearly procurement plans, provide advice on market routes, and support pre-market engagement where appropriate. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: To develop and lead Thrive's Procurement Forward Plan - working with Business Leads and Senior Managers to ensure the impact on resources is understood and mitigated where possible. To manage the contract with insurance brokers, oversee day to day insurance portfolio and claims. To lead end to end procurements with use of tendering, framework agreements, quotations and other sourcing tools to drive best value. To provide guidance, training and advice to how contracts are managed - holding key stakeholders to account where advice is not followed, including attending supplier meetings with them where necessary. To maintain Thrive's Contracts Register - ensuring electronic and or hard copies of contracts are kept filed as appropriate. Compliance with Public Contract Regulations 2015 in terms of supply chain management of suppliers. Develop an intelligent network of housing procurement colleagues so that best practice is shared and benchmarking is utilised. Keep up to date with all regulatory information - specifically Public Contracts Regulations 2015 and the Landlord and Tenant Act (Section 20). Requirements: Demonstrable experience as a Procurement Officer or within a similar position. Passionate and proactive in your approach. Proficiency in Microsoft Office and purchasing software. Strong communication and negotiation skills. Working towards MCIPS or can evidence qualification by experience would be beneficial but is not essential. Strong ability to rapidly absorb and understand fresh areas of knowledge for new products and services. Benefits: Thrive's Top 10! Annual Leave - 25 days per year increasing by length of service (up to 30 days). Buy or sell annual leave Generous family friendly provision Pension - Thrive Homes will pay double your contribution (up to 10%). Discretionary Bonus Life assurance - a payment of 3x your salary Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. Virtual GP Service (available 24/7) Wellbeing reward scheme (earn vouchers through a health app) A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different! All roles at Thrive are subject to a basic DBS check. Closing date: Wednesday 22nd May 2024 Interview date: Friday 24th May 2024 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible, shortlisting will be conducted throughout the campaign. About Thrive Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year. Thrive's Approach Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people. Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
May 01, 2024
Full time
Procurement Officer Hemel Hempstead (Hybrid/Smart Working) Salary £35,000 Per Annum Plus Benefits Permanent, Full Time 37 hours per week (Monday - Friday, Flexibility Negotiable) Thrive Homes is currently seeking a Procurement Officer to take charge of all procurement and contract management activities in line with Thrive's Strategic Framework and operational objectives, including the Procurement & Contracting Policy. As the Procurement Officer, your primary responsibility will be to collaborate with business leads across departments to devise their yearly procurement plans, provide advice on market routes, and support pre-market engagement where appropriate. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Other Responsibilities: To develop and lead Thrive's Procurement Forward Plan - working with Business Leads and Senior Managers to ensure the impact on resources is understood and mitigated where possible. To manage the contract with insurance brokers, oversee day to day insurance portfolio and claims. To lead end to end procurements with use of tendering, framework agreements, quotations and other sourcing tools to drive best value. To provide guidance, training and advice to how contracts are managed - holding key stakeholders to account where advice is not followed, including attending supplier meetings with them where necessary. To maintain Thrive's Contracts Register - ensuring electronic and or hard copies of contracts are kept filed as appropriate. Compliance with Public Contract Regulations 2015 in terms of supply chain management of suppliers. Develop an intelligent network of housing procurement colleagues so that best practice is shared and benchmarking is utilised. Keep up to date with all regulatory information - specifically Public Contracts Regulations 2015 and the Landlord and Tenant Act (Section 20). Requirements: Demonstrable experience as a Procurement Officer or within a similar position. Passionate and proactive in your approach. Proficiency in Microsoft Office and purchasing software. Strong communication and negotiation skills. Working towards MCIPS or can evidence qualification by experience would be beneficial but is not essential. Strong ability to rapidly absorb and understand fresh areas of knowledge for new products and services. Benefits: Thrive's Top 10! Annual Leave - 25 days per year increasing by length of service (up to 30 days). Buy or sell annual leave Generous family friendly provision Pension - Thrive Homes will pay double your contribution (up to 10%). Discretionary Bonus Life assurance - a payment of 3x your salary Health Cash Plan - facility to claim cashback for dental, optical and physiotherapy costs, alongside wellness services. Virtual GP Service (available 24/7) Wellbeing reward scheme (earn vouchers through a health app) A range of engagement activities aimed at building team morale, supporting both physical and mental health, and celebrating all things that make us different! All roles at Thrive are subject to a basic DBS check. Closing date: Wednesday 22nd May 2024 Interview date: Friday 24th May 2024 We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible, shortlisting will be conducted throughout the campaign. About Thrive Thrive Homes is an award-winning housing association with a strong track record and ambitious plans. Thrive exists to provide good quality affordable homes and services enabling the development of communities where people enjoy living. We manage over 5,000 properties and are continuing to build new homes each year. Thrive's Approach Thrive is an exciting place to work. We challenge ourselves and others to deliver results and think differently. We share positive experiences and messages, with trust and respect at the core of every relationship. Our leaders adopt a coaching and mentoring approach - enabling and empowering others to deliver. We embrace change and encourage a strong focus on positive outcomes. We value agile working arrangements from our offices in Apsley, Hertfordshire and we pride ourselves on looking after our colleagues by offering progressive careers and a full range of modern benefits, as we continue to grow as an organisation and aim to attract the very best people. Thrive homes are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. This commitment is at the core of our understanding the importance of different voices, experiences, perspectives and backgrounds. We actively encourage all applicants that are suitable for the role, from diverse career paths and backgrounds and from all sections of the community. As committed members of Inclusive Employers and a Disability Confident Committed employer, we remain steadfast to a fair recruitment process. If you have any accessibility needs and require reasonable adjustment, please contact us.
The Markets Business Disruption team works with stakeholders across the firm to manage the operational risk arising from disruption to our core Markets activities. The team covers areas such as Operational Resilience, Continuity of Business and Crisis Management. What you will do: The Business Disruption Risk - Business Execution Lead (Global Alignment) will embed implementation of the new Business Disruption & Safety risk (BDSR) framework in Markets including the path to green remediation. The role will drive consistency in approach for the Operational Resilience regulatory rollouts globally, including methodology, tools (mapping) and remediation. Ongoing responsibility for third-party business disruption, continuity of business and safety & security risk for Markets and responsibility for the Global Crisis Management framework (interim only). Embed implementation of the new Business Disruption & Safety risk (BDSR) framework in Markets including the path to green remediation Drive consistency in approach for Operational Resilience rollout globally including methodology, alignment to Global Business Services, tools (mapping) and remediation Deliver Markets requirements in relation to firm-wide third-party disruption programmes Responsibility for third-party business disruption, continuity of business and safety & security risk for Markets Develop existing global crisis management approach (interim) Operationalize reporting of Key Risk Indicators for Business Disruption What we need from you: Significant experience as a recognized subject matter expert within Operational Resilience and Business Continuity required, with strong commercial awareness Excellent communication skills required to negotiate internally (and sometimes externally), often at a senior level Expertise providing advanced judgment and conducting in-depth quantitative and qualitative analysis to solve problems and develop new, innovative solutions Proven ability to think beyond existing solutions, assumptions or current knowledge of sophisticated areas Experience having a significant impact on a function and/or the business by making decisions that determine technical approaches & strategies for the area What we can offer you: This is a role that will help develop a deep understanding of the markets you will be operating in and how they function. By working with many areas of the bank, this role gives you the opportunity to work closely with many of your peers and gain a strong understanding of the various asset classes that make up the markets business, a grounding which as your career develops will provide many opportunities to grow as well as being responsible for some significant regulatory deliverables. At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right - for our clients and our people. By joining Citi London, you will not only be part of a business casual, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Risk Management Job Family: Business Risk & Control Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
The Markets Business Disruption team works with stakeholders across the firm to manage the operational risk arising from disruption to our core Markets activities. The team covers areas such as Operational Resilience, Continuity of Business and Crisis Management. What you will do: The Business Disruption Risk - Business Execution Lead (Global Alignment) will embed implementation of the new Business Disruption & Safety risk (BDSR) framework in Markets including the path to green remediation. The role will drive consistency in approach for the Operational Resilience regulatory rollouts globally, including methodology, tools (mapping) and remediation. Ongoing responsibility for third-party business disruption, continuity of business and safety & security risk for Markets and responsibility for the Global Crisis Management framework (interim only). Embed implementation of the new Business Disruption & Safety risk (BDSR) framework in Markets including the path to green remediation Drive consistency in approach for Operational Resilience rollout globally including methodology, alignment to Global Business Services, tools (mapping) and remediation Deliver Markets requirements in relation to firm-wide third-party disruption programmes Responsibility for third-party business disruption, continuity of business and safety & security risk for Markets Develop existing global crisis management approach (interim) Operationalize reporting of Key Risk Indicators for Business Disruption What we need from you: Significant experience as a recognized subject matter expert within Operational Resilience and Business Continuity required, with strong commercial awareness Excellent communication skills required to negotiate internally (and sometimes externally), often at a senior level Expertise providing advanced judgment and conducting in-depth quantitative and qualitative analysis to solve problems and develop new, innovative solutions Proven ability to think beyond existing solutions, assumptions or current knowledge of sophisticated areas Experience having a significant impact on a function and/or the business by making decisions that determine technical approaches & strategies for the area What we can offer you: This is a role that will help develop a deep understanding of the markets you will be operating in and how they function. By working with many areas of the bank, this role gives you the opportunity to work closely with many of your peers and gain a strong understanding of the various asset classes that make up the markets business, a grounding which as your career develops will provide many opportunities to grow as well as being responsible for some significant regulatory deliverables. At Citi, we stand firm in our commitment to our values, and we look for people who share those values with us. We believe in doing what is right - for our clients and our people. By joining Citi London, you will not only be part of a business casual, but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Job Family Group: Risk Management Job Family: Business Risk & Control Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Would you like to help us make the world a safer place, people protecting people? Hi, we're Securitas, we guard and protect things, right now somewhere around the world someone's most important assets are being monitored and protected by our Security Teams. From maintaining a safe environment for fans at Wembley Stadium or monitoring CCTV for savers cash at a global Bank, through to guarding the real estate and construction workforce for one of the UK's largest Rail infrastructure projects, our Security Officers play an integral role in making people feel safe. How you will make an impact as a Security Officer: Reporting to the onsite Supervisor, the Core Security Officer will be based on a large site for an international defence, aerospace and security company. You will play a vital security role in protecting critical information for air, maritime, land and cyber domains. You will be required to securely guard the property, company assets, visiting customers and employees of our client. You will also be required to carry out patrols across a large facility, walking perimeters both internally and externally. You will be required to man a static guardhouse and sign in company visitors. You will always remain alert and vigilant to detect and deter any suspicious or threatening activity. As a Security Officer, you will retain full control of any threatening behaviour until the arrival of the Police or other external agency. Ensure health and safety procedures are always followed recording and reporting all faults, health and safety hazards. You will operate radios other physical security equipment used on site. Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles. mobile patrolling, access and egress control, cctv and alarm monitoring and other duties relevant to the site Essential Skills What you will bring to be a Security Officer: Previous experience gained in a Corporate Security environment would be desirable You will hold a current SIA Front Door License or be willing to complete the necessary training to acquire professional accreditation. Applicants will possess excellent customer service skills Applicants will have good communication skills, able to articulate with authority You must be able to remain calm and maintain a high level of professionalism at all times You will have a resilient approach to your guarding duties You will be vigilant and alert, able to use caution and apply an inquisitive mindset to your duties. All applicants must hold a clear 5-year checkable employment history Due to the nature of our client's industry sector applicants must meet strict UK right to work criteria. A basic level of PC literacy is required, able to use email and operate a two-way radio. You will be required to work days, nights & weekends (06:00 - 18.00 / 18:00 - 06:00) Relief 42 hour contract. Must be UK National due to business requitement Must be able to achieve SC clearance - 5 year history check and recent DBS About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
May 01, 2024
Full time
Would you like to help us make the world a safer place, people protecting people? Hi, we're Securitas, we guard and protect things, right now somewhere around the world someone's most important assets are being monitored and protected by our Security Teams. From maintaining a safe environment for fans at Wembley Stadium or monitoring CCTV for savers cash at a global Bank, through to guarding the real estate and construction workforce for one of the UK's largest Rail infrastructure projects, our Security Officers play an integral role in making people feel safe. How you will make an impact as a Security Officer: Reporting to the onsite Supervisor, the Core Security Officer will be based on a large site for an international defence, aerospace and security company. You will play a vital security role in protecting critical information for air, maritime, land and cyber domains. You will be required to securely guard the property, company assets, visiting customers and employees of our client. You will also be required to carry out patrols across a large facility, walking perimeters both internally and externally. You will be required to man a static guardhouse and sign in company visitors. You will always remain alert and vigilant to detect and deter any suspicious or threatening activity. As a Security Officer, you will retain full control of any threatening behaviour until the arrival of the Police or other external agency. Ensure health and safety procedures are always followed recording and reporting all faults, health and safety hazards. You will operate radios other physical security equipment used on site. Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles. mobile patrolling, access and egress control, cctv and alarm monitoring and other duties relevant to the site Essential Skills What you will bring to be a Security Officer: Previous experience gained in a Corporate Security environment would be desirable You will hold a current SIA Front Door License or be willing to complete the necessary training to acquire professional accreditation. Applicants will possess excellent customer service skills Applicants will have good communication skills, able to articulate with authority You must be able to remain calm and maintain a high level of professionalism at all times You will have a resilient approach to your guarding duties You will be vigilant and alert, able to use caution and apply an inquisitive mindset to your duties. All applicants must hold a clear 5-year checkable employment history Due to the nature of our client's industry sector applicants must meet strict UK right to work criteria. A basic level of PC literacy is required, able to use email and operate a two-way radio. You will be required to work days, nights & weekends (06:00 - 18.00 / 18:00 - 06:00) Relief 42 hour contract. Must be UK National due to business requitement Must be able to achieve SC clearance - 5 year history check and recent DBS About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mercedes-Benz in the UK
Milton Keynes, Buckinghamshire
About Us At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do. How you'll play your part We're looking for someone who is confident and resilient, who is detail-oriented with a passion for the automotive industry. You'll apply your strong communications skills and proven track record of providing excellent customer service when owning & handling the incoming homologation customer requests. You'll demonstrate your attention to detail whilst providing accurate declarations to customers, internal stakeholders, and Government bodies. You will also have a keen interest in Homologation and vehicle type approval, for which you will receive training to further develop your expertise. You'll get to learn about evolving regulatory requirements and you will be able to confidently support the Regulatory Affairs & Homologation Specialist with the ongoing administration that surrounds regulatory compliance, including post Brexit GB Type Approval, EU Type Approval, and UN ECE Approvals to ensure Mercedes-Benz UK Passenger Cars conforms with all UK Homologation requirements (incl Northern Ireland and Great Britain). You'll leverage your expertise in Excel and PowerPoint to analyse data and create compelling presentations while utilising your proficiency in operating a wide range of systems and databases, ensuring efficiency and accuracy in data management. You'll have an analytical mindset with the ability to interpret data and identify trends to inform decision-making. A minimum of 2 years' commercial experience in a related field is preferred. At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance to our polices and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law What's in it for you As well as the opportunity to work in a dynamic environment, with a great team, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach - achieving a great balance between remote and office working. We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential. Who we are Through the doors of Mercedes-Benz Cars, you'll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What's next? Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal - this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options. Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or .
May 01, 2024
Full time
About Us At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do. How you'll play your part We're looking for someone who is confident and resilient, who is detail-oriented with a passion for the automotive industry. You'll apply your strong communications skills and proven track record of providing excellent customer service when owning & handling the incoming homologation customer requests. You'll demonstrate your attention to detail whilst providing accurate declarations to customers, internal stakeholders, and Government bodies. You will also have a keen interest in Homologation and vehicle type approval, for which you will receive training to further develop your expertise. You'll get to learn about evolving regulatory requirements and you will be able to confidently support the Regulatory Affairs & Homologation Specialist with the ongoing administration that surrounds regulatory compliance, including post Brexit GB Type Approval, EU Type Approval, and UN ECE Approvals to ensure Mercedes-Benz UK Passenger Cars conforms with all UK Homologation requirements (incl Northern Ireland and Great Britain). You'll leverage your expertise in Excel and PowerPoint to analyse data and create compelling presentations while utilising your proficiency in operating a wide range of systems and databases, ensuring efficiency and accuracy in data management. You'll have an analytical mindset with the ability to interpret data and identify trends to inform decision-making. A minimum of 2 years' commercial experience in a related field is preferred. At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance to our polices and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law What's in it for you As well as the opportunity to work in a dynamic environment, with a great team, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach - achieving a great balance between remote and office working. We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential. Who we are Through the doors of Mercedes-Benz Cars, you'll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What's next? Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal - this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options. Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or .
Would you like to help us make the world a safer place, people protecting people? Hi, we're Securitas, we guard and protect things, right now somewhere around the world someone's most important assets are being monitored and protected by our Security Teams. From maintaining a safe environment for fans at Wembley Stadium or monitoring CCTV for savers cash at a global Bank, through to guarding the real estate and construction workforce for one of the UK's largest Rail infrastructure projects, our Security Officers play an integral role in making people feel safe. About the Role How you will make an impact as a Security Officer: Reporting to your Manager Officer will be based on a large site for an international defence, aerospace and security company. You will play a vital security role in protecting critical information for air, maritime, land and cyber domains. You will be required to securely guard the property, company assets, visiting customers and employees of our client. You will also be required to carry out patrols across a large facility, walking perimeters both internally and externally. You will be required to man a static guardhouse and sign in company visitors. You will always remain alert and vigilant to detect and deter any suspicious or threatening activity. As a Security Officer, you will retain full control of any threatening behaviour until the arrival of the Police or other external agency. Ensure health and safety procedures are always followed recording and reporting all faults, health and safety hazards. Security equipment used on site. Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles. mobile patrolling, access and egress control, cctv and alarm monitoring and other duties relevant to the site Essential Skills What you will bring to be a Security Officer: Previous experience gained in a Corporate Security environment would be desirable You will hold a current SIA License or be willing to complete the necessary training to acquire professional accreditation. Applicants will possess excellent customer service skills Applicants will have good communication skills, able to articulate with authority You must be able to remain calm and maintain a high level of professionalism at all times You will have a resilient approach to your guarding duties You will be vigilant and alert, able to use caution and apply an inquisitive mindset to your duties. All applicants must hold a clear 5-year checkable employment history Due to the nature of our client's industry sector applicants must meet strict UK right to work criteria. A basic level of PC literacy is required, able to use email and operate a two-way radio. You will be required to work Monday to Thursday 0900 - 1700 hrs Friday 0900 - 1300 hrs Must be able to obtain a SC clearance About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
May 01, 2024
Full time
Would you like to help us make the world a safer place, people protecting people? Hi, we're Securitas, we guard and protect things, right now somewhere around the world someone's most important assets are being monitored and protected by our Security Teams. From maintaining a safe environment for fans at Wembley Stadium or monitoring CCTV for savers cash at a global Bank, through to guarding the real estate and construction workforce for one of the UK's largest Rail infrastructure projects, our Security Officers play an integral role in making people feel safe. About the Role How you will make an impact as a Security Officer: Reporting to your Manager Officer will be based on a large site for an international defence, aerospace and security company. You will play a vital security role in protecting critical information for air, maritime, land and cyber domains. You will be required to securely guard the property, company assets, visiting customers and employees of our client. You will also be required to carry out patrols across a large facility, walking perimeters both internally and externally. You will be required to man a static guardhouse and sign in company visitors. You will always remain alert and vigilant to detect and deter any suspicious or threatening activity. As a Security Officer, you will retain full control of any threatening behaviour until the arrival of the Police or other external agency. Ensure health and safety procedures are always followed recording and reporting all faults, health and safety hazards. Security equipment used on site. Carry out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles. mobile patrolling, access and egress control, cctv and alarm monitoring and other duties relevant to the site Essential Skills What you will bring to be a Security Officer: Previous experience gained in a Corporate Security environment would be desirable You will hold a current SIA License or be willing to complete the necessary training to acquire professional accreditation. Applicants will possess excellent customer service skills Applicants will have good communication skills, able to articulate with authority You must be able to remain calm and maintain a high level of professionalism at all times You will have a resilient approach to your guarding duties You will be vigilant and alert, able to use caution and apply an inquisitive mindset to your duties. All applicants must hold a clear 5-year checkable employment history Due to the nature of our client's industry sector applicants must meet strict UK right to work criteria. A basic level of PC literacy is required, able to use email and operate a two-way radio. You will be required to work Monday to Thursday 0900 - 1700 hrs Friday 0900 - 1300 hrs Must be able to obtain a SC clearance About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mercedes-Benz in the UK
Milton Keynes, Buckinghamshire
About Us At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do. How you'll play your part We're looking for someone friendly and confident, who understands the importance of providing exceptional customer service with genuine empathy and support, ensuring all interactions reflect our commitment to customer satisfaction. You will be an effective collaborator who can work effectively within a team environment, demonstrating active listening skills and skilled in gathering and organising information. You'll be coordinating all customer vehicle requirements circa 7500 vehicles for car schemes for Daimler companies and participating partner companies to the highest customer level in line with agreed Service Level Agreement. You'll exhibit meticulous attention to detail and accuracy when playing a key role in the maintenance of all car scheme databases and ensuring national targets for car schemes volume is met by managing daily reporting. You'll be an expert in building and maintaining strong, credible relationships with internal and external stakeholders especially when working closely with teams to ensure we stay ahead of the game in the delivery of new and used cars. You'll be able to apply your organisation and time management skills to effectively prioritise your workload and manage tight deadlines with minimal supervision. We're passionate about providing outstanding customer experiences, something you'll be able to take ownership for. You'll be able to apply your excellent communication skills in a calm and professional manner when supporting our customers face to face, email and over the phone. At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance to our polices and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. What's in it for you As well as the opportunity to work in a dynamic environment, with a great team and culture, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach - achieving a great balance between remote and office working. We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential. Who we are Through the doors of Mercedes-Benz Cars, you'll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What's next? Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal - this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options. Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or .
May 01, 2024
Full time
About Us At Mercedes-Benz Cars, we're passionate about what we do. Whether we're exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do. How you'll play your part We're looking for someone friendly and confident, who understands the importance of providing exceptional customer service with genuine empathy and support, ensuring all interactions reflect our commitment to customer satisfaction. You will be an effective collaborator who can work effectively within a team environment, demonstrating active listening skills and skilled in gathering and organising information. You'll be coordinating all customer vehicle requirements circa 7500 vehicles for car schemes for Daimler companies and participating partner companies to the highest customer level in line with agreed Service Level Agreement. You'll exhibit meticulous attention to detail and accuracy when playing a key role in the maintenance of all car scheme databases and ensuring national targets for car schemes volume is met by managing daily reporting. You'll be an expert in building and maintaining strong, credible relationships with internal and external stakeholders especially when working closely with teams to ensure we stay ahead of the game in the delivery of new and used cars. You'll be able to apply your organisation and time management skills to effectively prioritise your workload and manage tight deadlines with minimal supervision. We're passionate about providing outstanding customer experiences, something you'll be able to take ownership for. You'll be able to apply your excellent communication skills in a calm and professional manner when supporting our customers face to face, email and over the phone. At Mercedes-Benz, we operate with integrity and therefore you are required to maintain ethical standards in accordance to our polices and adhere to the Company's Compliance Guidelines and Policies including Anti-Bribery and all relevant competition law. What's in it for you As well as the opportunity to work in a dynamic environment, with a great team and culture, we'll offer you a competitive salary and discretionary bonus structure. We also hope you'll love our products as much as we do, with access to our colleague car schemes. On top of that, you'll be able to join our pension scheme and you'll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach - achieving a great balance between remote and office working. We're here to support you - we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We'll also encourage your development, with the training and knowledge you need to reach your potential. Who we are Through the doors of Mercedes-Benz Cars, you'll find a passionate team working to drive creative solutions, who think and act luxury brand in everything that we do. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What's next? Once you click apply, we'll take you through to the Mercedes-Benz Group careers portal - this is our parent company site, so don't worry, you're in safe hands. Here, you'll find a short application form to complete. Please be assured that we're here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We're also open to working flexibly and are happy to discuss flexible working options. Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK. Managing your data We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR. Your application data is held within our secure application tracking system called Taleo - you'll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek 'job alerts' once you are registered in Taleo and it's possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as for further information. If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Mercedes-Benz UK Data Protection Officer at the following address: Mercedes-Benz UK Ltd, Legal Department, Tongwell, Milton Keynes, MK15 8BA or .
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
May 01, 2024
Full time
Introduction Bike Club offers subscription kids bikes, which you exchange as your children grow. We are one of the leading consumer circular economy businesses In Europe and the second largest bike rental business in the world. You should consider this role if: You possess 6+ years of experience in Customer Service, with a strong background in D2C operations, business strategy, process optimization, and team leadership. You have a track record of collaborating closely with Senior Leadership Teams. You have a vibrant personality with an engaging approach, ready to lead, mentor, and champion a team. You thrive in finding new ways of driving loyalty, purchasing intent and advocacy. You are driven by the opportunity to make a lasting impact on the company's growth trajectory and to inspire a customer-centric culture. You have a proven-track record of using customer service management tools (ideally Salesforce Service Cloud) within a D2C environment (ideally E-commerce) to exceed business KPI's. Knowledge of Spanish, Netherlands and German customer service is advantageous. About Bike Club Join Bike Club, where we're revolutionizing the way kids ride with our premium subscription service for high-quality bikes. It's hassle-free - pay monthly digitally, and if your child outgrows their bike, you can seamlessly swap it for a larger model, fostering a circular economy while ensuring your child always has the perfect fit. As one of Europe's top circular economy enterprises, boasting over 60,000 members and the world's largest fleet of children's bike rentals, we're making waves. Our footprint spans from London to Gibraltar, Berlin, Barcelona, and the Netherlands. As the Head of Customer Service, you will represent the member experience across the business, shaping day-to-day customer interactions and streamlining processes for Bike Club's members. Join us and play a crucial role in Bike Club's ongoing success. With approximately 120 employees across five markets (UK, DE, NL, ES, AT), our company is primarily based in London, but you'll witness significant growth in our European teams and you can expect that occasional travel is a part of this exciting role. We want to use our circular model to inspire tomorrow's cyclists. To do this we aim to be a top three provider of kids bikes In Europe. We want families to be able to join Bike Club from Barcelona to Berlin to London. Tasks What We Are Looking For: In this pivotal role as Head of Customer Service with a strong European focus, your primary objective will be to drive profitable growth and operational efficiency while delivering exceptional service experiences tailored to our diverse European customer base. You will develop a comprehensive understanding of our products and their suitability for children's unique needs, leveraging Salesforce as both a service management and reporting platform. Reporting directly to the Chief Marketing Officer, you will play a vital role in collaborating closely with all European teams to ensure cohesive and customer- centric initiatives that resonate with regional preferences and cultural nuances. Sharing performance data and fostering collaboration across teams will be essential components of this role. We are seeking a leader who can skilfully utilize data insights, including those from Salesforce and Shopify, to optimize our customer service operations and enhance the overall user experience across Europe. Requirements What You'll Do: Customer Service Strategy and Leadership: Dive deep into understanding our customers' needs, purchase drivers, and challenges, devising innovative solutions to create exceptional customer service experiences. Collaborate closely with the CMO to establish standardized procedures and best practices, ensuring seamless operations that prioritize customer satisfaction across all markets. Lead the implementation of Customer Experience advancements aimed at enhancing user journeys and sales conversion, whilst fostering greater engagement with our kids' bike products. Training and Performance Management: Develop and deliver comprehensive training programs to empower the customer service team, including a robust onboarding programme, to provide exceptional support aligned with company values and customer needs. Set up key performance indicators (KPIs) and service level agreements (SLAs) to measure and continuously improve team performance and customer satisfaction. Quality Control and Data Integrity: Establish rigorous quality control measures to uphold the integrity and reliability of our customer service platforms, ensuring accurate and timely support for our young riders and their families. Lead initiatives to maintain data accuracy and validity, ensuring that Bike Club management have access accurate and meaningful reporting suite covering all aspects of customer service operations. Keep a close eye on backlogs and issue escalations, constantly balancing business requirements with our strong desire for positive member outcomes. Strategic Decision-Making: Utilize data-driven insights to shape strategic initiatives that optimize customer service operations and drive efficiency. Leverage analytics to identify process improvement opportunities and collaborate with technical and operational teams to add the member perspective into relevant projects. Leadership and Collaboration: Provide visionary leadership to the customer service team, fostering a culture of excellence, innovation, and customer-centricity. Collaborate closely with senior leadership to develop and execute strategic initiatives that align with organizational goals and drive commercial success. Facilitate cross-functional collaboration to ensure alignment and synergy across departments, driving collective efforts towards delivering outstanding customer service and achieving business objectives. Commercial Awareness: Apply commercial acumen to customer service initiatives, aligning strategies with broader business objectives and commercial strategies to drive growth and profitability in the kids' bike market segment. Benefits Benefits 26 days annual leave plus bank holidays. Additional days holiday for every year worked. 3% Pension contributions (salary sacrifice on basic pay) Central London office Flexible working and Work From Anywhere policy in August and Xmas period Regular social events during office hours £30/month discount towards Bike Club subscription and products Cyclescheme Private Medical Insurance Nursery Benefit Ready to take your career into a higher gear with Bike Club? We're keen to pedal forward with you on our team!
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. About You You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary. A Level 3 SIA Door Supervisor licence is essential. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 01, 2024
Full time
Description About the Role As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority. You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. About You You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive 'people person' attitude. you should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary. A Level 3 SIA Door Supervisor licence is essential. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Morson Talent are currently recruiting for a Business Support Officer to work for our prestigious client based at RAF Coningsby on a 6 month initial contract. The roles is paying £17.21ph PAYE / £22.37ph umbrella. WORKING HOURS ON BASE - 5 days p/wk (Mon-Fri) around relevant site core hours (7.30am 4.30pm Mon Thurs, 7.30am 12pm Fri). - Hours required to work per week are 37.00 unless otherwise stated (this does not include lunch breaks). - Start and finish times to be agreed with local Line Management, in accordance with local site core hours. - Lunch break allowance is 30 minutes between 12.30 1:00pm (or as agreed with Line Manager). 30 mins will automatically be deducted each working day by the electronic time management system. - Dependant on workload, local management may request more or less hours are worked within this contract. Core Duties of the Business Support Officer: Providing a proactive and comprehensive Business Support Service to all TTF Staff, Students and Visitors, including but not limited to: o Access control to Building 507 & the non-restricted areas of Building 643. o Collect and distribute the mail on a daily basis. o Maintain an MOD standard filing system. o Issue and control of Building 507 keys. o Process Staff Arrivals and Clearances. o Arrange Station Photographers for course photos. o Monitor stationery stock, general office supplies and compile monthly stationery orders. o Visitor briefs. o Course bookings. o JPA awards. o Update FlightPro currencies for all TyTAN personnel. o Monitor and respond to queries in the BSO Group Mailbox. o All associated course administration, in accordance with TTF36, TTF38, TTF40 and TTF46. ? All tasks are to be carried out in accordance with relevant Work Instructions. ? Provide a proactive and comprehensive Business Support Service to all Pilot Students under training in TTF, in accordance with TTF36 and TTF38. ? Carry out any other duties determined by the Senior Business Support Officer, Support Team Lead and Head of Operational Training Delivery. ? One on the team will be nominated as Deputy to the Senior Business Support Officer (SBSO) and assume SBSO responsibility during periods absence. Leadership Responsibilities The role holder: ? The TTF Business Support Officer has no leadership responsibilities. Budget Responsibilities The role holder: ? The TTF Business Support Officer has no budget responsibilities. Competencies Knowledge: ? Have operational knowledge and understanding of Training and Instructional delivery activities, and the business key performance metrics. ? Requires product knowledge and a good understanding of the relationship with interfacing / contributory areas. ? Comprehensive understanding of current IT software packages used within the Training discipline to include FlightPro and MODNet JPA. ? Have an awareness / understanding of the Financial, Commercial and Procurement processes Skills: ? Strong quantitative and analytical skills / experience. ? Effective, credible communicator with good interpersonal skills. ? Able to build good relationships with customers and other key stakeholders personnel. ? Able to analyse and interpret data with a high level of attention to detail. Qualifications: Essential ? None. Desirable ? Recognised qualification to NVQ/QCF Level 2 in a relevant discipline, or suitable equivalent.
May 01, 2024
Contractor
Morson Talent are currently recruiting for a Business Support Officer to work for our prestigious client based at RAF Coningsby on a 6 month initial contract. The roles is paying £17.21ph PAYE / £22.37ph umbrella. WORKING HOURS ON BASE - 5 days p/wk (Mon-Fri) around relevant site core hours (7.30am 4.30pm Mon Thurs, 7.30am 12pm Fri). - Hours required to work per week are 37.00 unless otherwise stated (this does not include lunch breaks). - Start and finish times to be agreed with local Line Management, in accordance with local site core hours. - Lunch break allowance is 30 minutes between 12.30 1:00pm (or as agreed with Line Manager). 30 mins will automatically be deducted each working day by the electronic time management system. - Dependant on workload, local management may request more or less hours are worked within this contract. Core Duties of the Business Support Officer: Providing a proactive and comprehensive Business Support Service to all TTF Staff, Students and Visitors, including but not limited to: o Access control to Building 507 & the non-restricted areas of Building 643. o Collect and distribute the mail on a daily basis. o Maintain an MOD standard filing system. o Issue and control of Building 507 keys. o Process Staff Arrivals and Clearances. o Arrange Station Photographers for course photos. o Monitor stationery stock, general office supplies and compile monthly stationery orders. o Visitor briefs. o Course bookings. o JPA awards. o Update FlightPro currencies for all TyTAN personnel. o Monitor and respond to queries in the BSO Group Mailbox. o All associated course administration, in accordance with TTF36, TTF38, TTF40 and TTF46. ? All tasks are to be carried out in accordance with relevant Work Instructions. ? Provide a proactive and comprehensive Business Support Service to all Pilot Students under training in TTF, in accordance with TTF36 and TTF38. ? Carry out any other duties determined by the Senior Business Support Officer, Support Team Lead and Head of Operational Training Delivery. ? One on the team will be nominated as Deputy to the Senior Business Support Officer (SBSO) and assume SBSO responsibility during periods absence. Leadership Responsibilities The role holder: ? The TTF Business Support Officer has no leadership responsibilities. Budget Responsibilities The role holder: ? The TTF Business Support Officer has no budget responsibilities. Competencies Knowledge: ? Have operational knowledge and understanding of Training and Instructional delivery activities, and the business key performance metrics. ? Requires product knowledge and a good understanding of the relationship with interfacing / contributory areas. ? Comprehensive understanding of current IT software packages used within the Training discipline to include FlightPro and MODNet JPA. ? Have an awareness / understanding of the Financial, Commercial and Procurement processes Skills: ? Strong quantitative and analytical skills / experience. ? Effective, credible communicator with good interpersonal skills. ? Able to build good relationships with customers and other key stakeholders personnel. ? Able to analyse and interpret data with a high level of attention to detail. Qualifications: Essential ? None. Desirable ? Recognised qualification to NVQ/QCF Level 2 in a relevant discipline, or suitable equivalent.
This role supports the UK Chief Risk Officer (CRO) and team in the regulatory risk management of UK legal entities. The UK CRO is the Chief Risk Officer for Citigroup Global Markets Limited (CGML) and CBNA London Branch. This role reports into senior member(s) of the UK CRO's Office team. What you'll do: Responsibilities will primarily consist of providing SME and analytical support to the UK CRO's Office at the broker-dealer or bank chain legal entity level across a range of deliverables. Analytical work in support of legal entity risk management and deep dives (e.g. portfolio, concentration, and collateral analysis). Analytical work in support of regulatory enquiries, information requests and system-wide exercises (e.g. Bank of England System Wide Exploratory Scenario). Liaising with SME stakeholders, gathering and analysis of underlying data, visualizing and presenting insights to key stakeholders. Supporting the UK CRO team in review and challenge activities. Preparation of presentation material supporting external regulatory responses and internal Committee or Board or governance presentations. Development Value: This role will be cross-functional in nature and provide exposure to different businesses, products and risk types. The position involves a significant amount of interaction with Citi's subject matter experts. The candidate will build on core understanding of market, counterparty credit, and liquidity risk types and how senior management manages and controls those risk types across the legal entities. What we'll need from you: Previous experience in counterparty credit risk management, margining and collateral, balance sheet / liquidity / treasury management, or stress testing exercises. Ability to create and query large datasets and summarise and present output in written short-form and long-form presentational material and documentation. An understanding of Citi's business model and/or that of other financial institutions (particularly broker-dealer entities). Undergraduate degree. Excellent project management skills and the ability to organise and execute delivery of tasks, often requiring interaction with numerous first line and second line partners based in different time zones. Excellent influencing, facilitation, and partnering skills, with an ability to build a strong internal network across functions and within risk management. Numerate, with strong quantitative and data skills, with the ability to analyse, interpret and present data in a readily digestible format using the latest charting/diagrammatic and presentation techniques. Knowledge of R / Python / Power BI / Tableau languages preferred. Candidate should be willing to learn these languages as most of the work will require working with large datasets. Exceptional writing skills, with the ability to synthesize complex concepts and translate into "user-friendly" language, and effectively present in long-form documents or slide format for regulatory, Committee or Board presentations. Strong attention to detail, willingness to "roll up sleeves" tireless work ethic. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Programme Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Risk Management Job Family: Regulatory Risk Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
This role supports the UK Chief Risk Officer (CRO) and team in the regulatory risk management of UK legal entities. The UK CRO is the Chief Risk Officer for Citigroup Global Markets Limited (CGML) and CBNA London Branch. This role reports into senior member(s) of the UK CRO's Office team. What you'll do: Responsibilities will primarily consist of providing SME and analytical support to the UK CRO's Office at the broker-dealer or bank chain legal entity level across a range of deliverables. Analytical work in support of legal entity risk management and deep dives (e.g. portfolio, concentration, and collateral analysis). Analytical work in support of regulatory enquiries, information requests and system-wide exercises (e.g. Bank of England System Wide Exploratory Scenario). Liaising with SME stakeholders, gathering and analysis of underlying data, visualizing and presenting insights to key stakeholders. Supporting the UK CRO team in review and challenge activities. Preparation of presentation material supporting external regulatory responses and internal Committee or Board or governance presentations. Development Value: This role will be cross-functional in nature and provide exposure to different businesses, products and risk types. The position involves a significant amount of interaction with Citi's subject matter experts. The candidate will build on core understanding of market, counterparty credit, and liquidity risk types and how senior management manages and controls those risk types across the legal entities. What we'll need from you: Previous experience in counterparty credit risk management, margining and collateral, balance sheet / liquidity / treasury management, or stress testing exercises. Ability to create and query large datasets and summarise and present output in written short-form and long-form presentational material and documentation. An understanding of Citi's business model and/or that of other financial institutions (particularly broker-dealer entities). Undergraduate degree. Excellent project management skills and the ability to organise and execute delivery of tasks, often requiring interaction with numerous first line and second line partners based in different time zones. Excellent influencing, facilitation, and partnering skills, with an ability to build a strong internal network across functions and within risk management. Numerate, with strong quantitative and data skills, with the ability to analyse, interpret and present data in a readily digestible format using the latest charting/diagrammatic and presentation techniques. Knowledge of R / Python / Power BI / Tableau languages preferred. Candidate should be willing to learn these languages as most of the work will require working with large datasets. Exceptional writing skills, with the ability to synthesize complex concepts and translate into "user-friendly" language, and effectively present in long-form documents or slide format for regulatory, Committee or Board presentations. Strong attention to detail, willingness to "roll up sleeves" tireless work ethic. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Programme Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Risk Management Job Family: Regulatory Risk Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
Brook Street (UK) Ltd are recruiting Clerical Officer s for our leading Public Sector client based in Omagh for the Student Finance Department. As Clerical Officer, you will provide advice and assistance to Education Authority officers, customers, members of the public and other professional bodies for agreed aspects of the service and as directed by the Programme Manager. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook, and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. DUTIES INCLUDE: Collating and analysing complex information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and external sources Preparing and drafting routine correspondence by email Handling enquiries by telephone Daily use of CRM System to access confidential information and complete data entry tasks Typical qualifications and experience: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) At least 1 years' administrative experience is required for this role. YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. The rate of pay is 11.91 per hour , the hours of work are (Apply online only) Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link
May 01, 2024
Seasonal
Brook Street (UK) Ltd are recruiting Clerical Officer s for our leading Public Sector client based in Omagh for the Student Finance Department. As Clerical Officer, you will provide advice and assistance to Education Authority officers, customers, members of the public and other professional bodies for agreed aspects of the service and as directed by the Programme Manager. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook, and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. DUTIES INCLUDE: Collating and analysing complex information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and external sources Preparing and drafting routine correspondence by email Handling enquiries by telephone Daily use of CRM System to access confidential information and complete data entry tasks Typical qualifications and experience: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) At least 1 years' administrative experience is required for this role. YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. The rate of pay is 11.91 per hour , the hours of work are (Apply online only) Monday to Friday. If you would like to apply for this role, please email your CV via the Apply link
Brook Street (UK) Ltd are recruiting Clerical Officer s for our leading Public Sector client based in Armagh for the Student Finance Department. As Clerical Officer, you will provide advice and assistance to Education Authority officers, customers, members of the public and other professional bodies for agreed aspects of the service and as directed by the Programme Manager. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook, and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. DUTIES INCLUDE: Collating and analysing complex information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and external sources Preparing and drafting routine correspondence by email Handling enquiries by telephone Daily use of CRM System to access confidential information and complete data entry tasks Typical qualifications and experience: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) At least 1 years' administrative experience is required for this role. YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. The rate of pay is 11.91 per hour , the hours of work are (Apply online only) Monday to Friday . If you would like to apply for this role, please email your CV via the Apply link
May 01, 2024
Seasonal
Brook Street (UK) Ltd are recruiting Clerical Officer s for our leading Public Sector client based in Armagh for the Student Finance Department. As Clerical Officer, you will provide advice and assistance to Education Authority officers, customers, members of the public and other professional bodies for agreed aspects of the service and as directed by the Programme Manager. You will provide efficient administrative support for the daily functional and operational staff. You will be proficient in MS Packages such as Excel, Outlook, and Word. You will be confident in the daily use of spreadsheets and databases and will conduct typing and word-processing duties. DUTIES INCLUDE: Collating and analysing complex information or data, submitting results in a written report Overseeing administrative procedures and processes Assisting with budget preparation and control, if required Acting as an administrative liaison with internal and external sources Preparing and drafting routine correspondence by email Handling enquiries by telephone Daily use of CRM System to access confidential information and complete data entry tasks Typical qualifications and experience: Five GCSEs at Grade C or above or equivalent (including English Language or equivalent) At least 1 years' administrative experience is required for this role. YOU WILL BENEFIT FROM: Full training and induction Competitive rates of pay Accrue holiday hours as you work Brook Street (UK) Ltd back-office support and mentoring At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you. Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey. The rate of pay is 11.91 per hour , the hours of work are (Apply online only) Monday to Friday . If you would like to apply for this role, please email your CV via the Apply link
Would you like a role that makes a real difference to the lives of children and young people living with special educational needs and disabilities across Essex? At InterAct, we work with children, young people and adults who struggle to enjoy activities that other young people take for granted. Our overall aim is to inform, support and empower people to increase their independence, enhance choice and control, and to realise their aspirations as well as play a full part in society. Our mission is to enable those with learning disabilities, autism and other additional needs to develop their potential and enjoy socially inclusive fulfilled lives. We are passionate about our work and provide a variety of social and leisure activities to suit all interests. We are currently seeking a Project Support Officer to take responsibility for the co-ordination and delivery of club activities within the Mid Essex area including Chelmsford, Maldon and across the Dengie peninsular. The role will involve working closely with the Young People Services Manager with the development and delivery of activities in the Mid and North areas of Essex. This fantastic opportunity will enable you to work alongside a dedicated and enthusiastic team, delivering an important service across Essex whilst also providing you with development and training opportunities as we work with you to help further your career. We would like to hear from you if you: have some experience of working with people with special educational needs and disabilities are enthusiastic and enjoy helping others to have fun are flexible and can work in a range of locations (the role involves delivering clubs and activities across Mid Essex and regular evening work as well as normal office hours) are willing and able to drive a mini bus ( we will provide training, however you will need to have a full driving licence and be over the age of 21) enjoy working and engaging with others Working for InterAct is a fantastic way to meet new people, gain experience and have a lot of fun while making a massive difference to lives of the young people and families we support! Responsibilities Programme Development & Delivery Deliver the day-to-day operations of the Young People Services (YPS) team in the mid area, ensuring effective use of staff and resources; ensuring staff operate in accordance with InterAct s values Assist the Young People Services Manager (Mid & North) with the development and delivery of activities in the mid and north areas, to enhance the life chances, aspirations, social inclusion and emotional, mental health and wellbeing of young people living with special educational needs & disabilities To keep young people and families/carers informed of activities available, using appropriate and accessible means, enabling them to make choices and increase decision making To listen and respond to young people and their supporters; addressing individual barriers and needs Supervision of Sessional Youth Workers and Volunteers To assist with the training and ongoing development of YPS staff and volunteers To provide short term staff cover in the YPS team in the event of sickness, holidays and emergencies To build relations with local amenities and venues, to increase access and participation by young people To work efficiently within agreed budgets/costs and be accountable for organisational resources and equipment, seeking continuous improvement and value for money To support the YPS team to reach more young people and families in the community, including assisting with the organisation s social media platforms and contributing to the production of marketing material Minibus travel and driver as and when needed Assist with gathering quantitative and qualitative data to measure the services quality and effectiveness Qualifications Educated to GCSE level or equivalent Working knowledge and of Microsoft Office packages such as Excel, Word and Outlook Hold relevant full UK driving licence MiDAS minibus training (or willingness to undergo training) Experience in youth work/special educational needs & disabilities or demonstrable experience of the same Planning, delivery and evaluation of activities Supervising staff and volunteers Knowledge of issues facing young people, current legislation: child protection, safeguarding, health & safety Working with people of mixed abilities, learning difficulties and their families Commitment to equality and a broad knowledge of equal opportunity and diversity Please note, applications are via our application form that can be found on the vacancy page on our website
May 01, 2024
Seasonal
Would you like a role that makes a real difference to the lives of children and young people living with special educational needs and disabilities across Essex? At InterAct, we work with children, young people and adults who struggle to enjoy activities that other young people take for granted. Our overall aim is to inform, support and empower people to increase their independence, enhance choice and control, and to realise their aspirations as well as play a full part in society. Our mission is to enable those with learning disabilities, autism and other additional needs to develop their potential and enjoy socially inclusive fulfilled lives. We are passionate about our work and provide a variety of social and leisure activities to suit all interests. We are currently seeking a Project Support Officer to take responsibility for the co-ordination and delivery of club activities within the Mid Essex area including Chelmsford, Maldon and across the Dengie peninsular. The role will involve working closely with the Young People Services Manager with the development and delivery of activities in the Mid and North areas of Essex. This fantastic opportunity will enable you to work alongside a dedicated and enthusiastic team, delivering an important service across Essex whilst also providing you with development and training opportunities as we work with you to help further your career. We would like to hear from you if you: have some experience of working with people with special educational needs and disabilities are enthusiastic and enjoy helping others to have fun are flexible and can work in a range of locations (the role involves delivering clubs and activities across Mid Essex and regular evening work as well as normal office hours) are willing and able to drive a mini bus ( we will provide training, however you will need to have a full driving licence and be over the age of 21) enjoy working and engaging with others Working for InterAct is a fantastic way to meet new people, gain experience and have a lot of fun while making a massive difference to lives of the young people and families we support! Responsibilities Programme Development & Delivery Deliver the day-to-day operations of the Young People Services (YPS) team in the mid area, ensuring effective use of staff and resources; ensuring staff operate in accordance with InterAct s values Assist the Young People Services Manager (Mid & North) with the development and delivery of activities in the mid and north areas, to enhance the life chances, aspirations, social inclusion and emotional, mental health and wellbeing of young people living with special educational needs & disabilities To keep young people and families/carers informed of activities available, using appropriate and accessible means, enabling them to make choices and increase decision making To listen and respond to young people and their supporters; addressing individual barriers and needs Supervision of Sessional Youth Workers and Volunteers To assist with the training and ongoing development of YPS staff and volunteers To provide short term staff cover in the YPS team in the event of sickness, holidays and emergencies To build relations with local amenities and venues, to increase access and participation by young people To work efficiently within agreed budgets/costs and be accountable for organisational resources and equipment, seeking continuous improvement and value for money To support the YPS team to reach more young people and families in the community, including assisting with the organisation s social media platforms and contributing to the production of marketing material Minibus travel and driver as and when needed Assist with gathering quantitative and qualitative data to measure the services quality and effectiveness Qualifications Educated to GCSE level or equivalent Working knowledge and of Microsoft Office packages such as Excel, Word and Outlook Hold relevant full UK driving licence MiDAS minibus training (or willingness to undergo training) Experience in youth work/special educational needs & disabilities or demonstrable experience of the same Planning, delivery and evaluation of activities Supervising staff and volunteers Knowledge of issues facing young people, current legislation: child protection, safeguarding, health & safety Working with people of mixed abilities, learning difficulties and their families Commitment to equality and a broad knowledge of equal opportunity and diversity Please note, applications are via our application form that can be found on the vacancy page on our website
Securitas currently has an exciting opportunity for a Global Operations Centre Operator to join the team. If you are looking for a new and exciting opportunity to develop your security career, whilst working at one of the largest security companies in the world, then apply today. -£16.84 per hour -4 on / 4 off shift pattern (days and nights) -Working 42 hours per week -SIA Licence required The Global Operations Centre (GOC) shall ensure the safety and security of our people, property, and information through continuous and effective security and support. The GOC shall monitor emerging threats and risks to people, property, events, and operations to support safety and minimize disruptions to business operations. They are an essential part of PalSec that focuses on the highest levels of service and safety to keep our team safe. The GOC role is varied and critical to our operation, ensuring compliance to the required security protocols, liaising with internal security teams and third parties/emergency services when required. The GOC must have an eye for detail and be proficient communicators with employees. Palantir was founded on the conviction that it is essential to preserve fundamental principles of privacy and civil liberties. As such the GOC shall ensure integrity, accuracy, and confidentiality of all information by complying with processes and legislation whilst preserving the rights of the individual. Responsibilities The Global Operations Centre Operator will be required to carry out the following essential functions: 1. Incident Monitoring & response. This includes: a. Alarm and CCTV monitoring all global offices and events. b. Escalate to Security Officers for action. c. Following Standard Operating Procedures (SOP's) to ensure security compliance. 2. Incident Identification & Escalation a. Identifying threats and risks to business operations b. Escalating to the correct parties for resolution c. Identify pertinent events/incidents that are impactful to Customer Local Company's business operations and/or employee safety. d. Verify the well-being of employees potentially affected by an incident. Includes direct phone calls, slacks, or other communications to confirm safety. e. Supporting travel risk workflows, including triage and escalation of high-risk travel. 3. To ensure the health, safety, and wellbeing of employees. a. Provide emergency or critical assistance to employees. b. Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, Protesters, Harassment/Assault (onsite/offsite), Elevator Entrapment, Fire, Unauthorized Access and many more incidents. c. Understand the reporter's needs and provide personalized solutions via available systems and processes, delivering high level customer service at all times. d. Correctly diagnose non-security/safety questions and route caller to the appropriate Palantir team (Mobility, People Partners, etc.) if help cannot be provided by Security Operations Centre personnel. 4. Systems Use a. Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems. b. Accurate reporting. Create reports for any events and incidents that may require further action, ensuring reports are created in a timely fashion and include accurate information to support investigations and avoid delays. c. Create contact reports to account for all contact made with the GOC. d. Fault Report tickets to report faults and issues to be rectified; this could include systems outages. e. Respond promptly and accurately to email requests for service and assistance. Essential Skills SIA Licence Driving Licence Access to vehicle/good transport links Supervisory experience CCTV knowledge Good customer service IT literate
May 01, 2024
Full time
Securitas currently has an exciting opportunity for a Global Operations Centre Operator to join the team. If you are looking for a new and exciting opportunity to develop your security career, whilst working at one of the largest security companies in the world, then apply today. -£16.84 per hour -4 on / 4 off shift pattern (days and nights) -Working 42 hours per week -SIA Licence required The Global Operations Centre (GOC) shall ensure the safety and security of our people, property, and information through continuous and effective security and support. The GOC shall monitor emerging threats and risks to people, property, events, and operations to support safety and minimize disruptions to business operations. They are an essential part of PalSec that focuses on the highest levels of service and safety to keep our team safe. The GOC role is varied and critical to our operation, ensuring compliance to the required security protocols, liaising with internal security teams and third parties/emergency services when required. The GOC must have an eye for detail and be proficient communicators with employees. Palantir was founded on the conviction that it is essential to preserve fundamental principles of privacy and civil liberties. As such the GOC shall ensure integrity, accuracy, and confidentiality of all information by complying with processes and legislation whilst preserving the rights of the individual. Responsibilities The Global Operations Centre Operator will be required to carry out the following essential functions: 1. Incident Monitoring & response. This includes: a. Alarm and CCTV monitoring all global offices and events. b. Escalate to Security Officers for action. c. Following Standard Operating Procedures (SOP's) to ensure security compliance. 2. Incident Identification & Escalation a. Identifying threats and risks to business operations b. Escalating to the correct parties for resolution c. Identify pertinent events/incidents that are impactful to Customer Local Company's business operations and/or employee safety. d. Verify the well-being of employees potentially affected by an incident. Includes direct phone calls, slacks, or other communications to confirm safety. e. Supporting travel risk workflows, including triage and escalation of high-risk travel. 3. To ensure the health, safety, and wellbeing of employees. a. Provide emergency or critical assistance to employees. b. Professionally, quickly, and compassionately handle calls/Slack messages reporting security/safety events, including P0 incidents, Protesters, Harassment/Assault (onsite/offsite), Elevator Entrapment, Fire, Unauthorized Access and many more incidents. c. Understand the reporter's needs and provide personalized solutions via available systems and processes, delivering high level customer service at all times. d. Correctly diagnose non-security/safety questions and route caller to the appropriate Palantir team (Mobility, People Partners, etc.) if help cannot be provided by Security Operations Centre personnel. 4. Systems Use a. Operate CCTV and alarm monitoring software including C-Cure 9000, Mission Control and Genetec systems. b. Accurate reporting. Create reports for any events and incidents that may require further action, ensuring reports are created in a timely fashion and include accurate information to support investigations and avoid delays. c. Create contact reports to account for all contact made with the GOC. d. Fault Report tickets to report faults and issues to be rectified; this could include systems outages. e. Respond promptly and accurately to email requests for service and assistance. Essential Skills SIA Licence Driving Licence Access to vehicle/good transport links Supervisory experience CCTV knowledge Good customer service IT literate
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Business Risk Officer - Vice President to join our Risk team. This role is located in Manchester - hybrid. This role is responsible for the ongoing independent oversight and challenge of risk management activities within Asset Servicing and related Operations areas with a focus on Custody Services, Billing, Client Onboarding, Client Coverage and Sales. This is a second line of defence role; the Business Risk Officer is the central point of oversight of all risks, translating this into a meaningful assessment of the overall business risk profile. Central to this role will be an ability to connect elements of the risk profile, and articulate these in a way that influences the business to own appropriate action to identify, assess, monitor and mitigate risk. In this role, you'll make an impact in the following ways: Support engagement with the Line of Business and Operations, building relationships and driving first line ownership. Contributes to the assessment, monitoring and reporting on risks inherent to business activities, including operational, reputational, business and strategic risks. Contributes to risk oversight of new and modified Products and other business initiatives. Advises on effective risk mitigation strategies and ensure implementation. Support the establishment of the Business Risk Appetite, and contribute to its development, including metrics to monitor adherence. Supports the business line's adherence to the Operational Risk Management Framework, notably; Risk & Control Self Assessments, Limits, Operational Risk Events and Business Process Change risk assessments. Contributes to the assessment, monitoring and reporting of financial risks inherent to business activities, in collaboration with Financial Risk Officers. Additionally, has a high level knowledge of credit, market, liquidity and model risk to identify where it arises. Assist in driving 1LoD ownership, including articulating the value of managing risk (not just policy compliance), influencing the 1LoD to provide consistent quality output. Develop productive relationships with other risk teams and partner functions, such as Risk and Compliance, with opportunities to work on larger, cross-line of business activities. Provide comprehensive updates/escalation and/or reporting to all stakeholders. To be successful in this role, we're seeking the following: Strong familiarity with the Asset Servicing business areas covered by the team (Custody Services, Billing, Client Onboarding, Client Coverage and Sales) - Custody tax knowledge being particularly desirable. An understanding of Risk Framework - particularly surrounding Operational, Strategic, and reputational risk. Able to develop and establish collaborative working relationships with colleagues in both 1st and 2nd lines of defense to ensure timely completion of risk-related deliverables, issue resolution and implementation of improvements. Good interpersonal and communication skills, with the ability to interact effectively with both senior leaders and across all levels of the organization. Strong analytical skills and ability to learn and assimilate new information quickly. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
May 01, 2024
Full time
Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of Business Risk Officer - Vice President to join our Risk team. This role is located in Manchester - hybrid. This role is responsible for the ongoing independent oversight and challenge of risk management activities within Asset Servicing and related Operations areas with a focus on Custody Services, Billing, Client Onboarding, Client Coverage and Sales. This is a second line of defence role; the Business Risk Officer is the central point of oversight of all risks, translating this into a meaningful assessment of the overall business risk profile. Central to this role will be an ability to connect elements of the risk profile, and articulate these in a way that influences the business to own appropriate action to identify, assess, monitor and mitigate risk. In this role, you'll make an impact in the following ways: Support engagement with the Line of Business and Operations, building relationships and driving first line ownership. Contributes to the assessment, monitoring and reporting on risks inherent to business activities, including operational, reputational, business and strategic risks. Contributes to risk oversight of new and modified Products and other business initiatives. Advises on effective risk mitigation strategies and ensure implementation. Support the establishment of the Business Risk Appetite, and contribute to its development, including metrics to monitor adherence. Supports the business line's adherence to the Operational Risk Management Framework, notably; Risk & Control Self Assessments, Limits, Operational Risk Events and Business Process Change risk assessments. Contributes to the assessment, monitoring and reporting of financial risks inherent to business activities, in collaboration with Financial Risk Officers. Additionally, has a high level knowledge of credit, market, liquidity and model risk to identify where it arises. Assist in driving 1LoD ownership, including articulating the value of managing risk (not just policy compliance), influencing the 1LoD to provide consistent quality output. Develop productive relationships with other risk teams and partner functions, such as Risk and Compliance, with opportunities to work on larger, cross-line of business activities. Provide comprehensive updates/escalation and/or reporting to all stakeholders. To be successful in this role, we're seeking the following: Strong familiarity with the Asset Servicing business areas covered by the team (Custody Services, Billing, Client Onboarding, Client Coverage and Sales) - Custody tax knowledge being particularly desirable. An understanding of Risk Framework - particularly surrounding Operational, Strategic, and reputational risk. Able to develop and establish collaborative working relationships with colleagues in both 1st and 2nd lines of defense to ensure timely completion of risk-related deliverables, issue resolution and implementation of improvements. Good interpersonal and communication skills, with the ability to interact effectively with both senior leaders and across all levels of the organization. Strong analytical skills and ability to learn and assimilate new information quickly. At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Human Rights Campaign Foundation, 100% score Corporate Equality Index Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:
Global Industry Head of Natural Resources Underwriting Job Profile: Underwriter C16 Citi continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a new function in the 1st Line of Defense, to house and consistently manage credit risk activities performed across its Institutional Client Group organization. ICM's objective is to provide integrated "end-to-end" credit underwriting, identification, measurement, management, and monitoring for wholesale credit risk across the enterprise. Within ICM, the Credit Underwriting function (ICM-UW) provides analysis, greenlight, underwriting, first-line-of-defense credit approval and subsequent credit monitoring across all wholesale credit businesses including Banking, Global Structured Products, Financings, and Securitizations (GSP-F&S), Treasury & Trade Services (TTS), Markets, and Securities Services (MSS). The Global Head of Natural Resources manages a team of Corporate Underwriters, covering large and complex relationships globally, being responsible for all underwriting activities, in partnership with Banking and Markets and Risk. This role reports directly to the Global Head of ICM CDM Credit Underwriting. Natural Resources combines a sub industry vertical from Energy and Commodities, Power, Chemicals and Clean Energy Transition with teams based in London, New York City and Houston. KEY RESPONSIBILITIES: Executes, aligned with global and regional strategies, all responsibilities regarding underwriting, including, but not limited to: Adoption of leading practices in credit analysis, underwriting, and monitoring, including the end-to-end underwriting process, from early origination discussions to development of credit approval memos, and senior approval forums Manage resources and serve as a key point of contact for the team for escalations/ guidance as required Detailed review of financial analysis, due diligence, projection modeling, stress testing, risk rating and other in-depth analysis performed by junior resources Review and approval of Credit Approval Memos (CAM) packages Partnering with Front Office on structuring and production of term sheet for new transactions Facilitate relationships with key clients in Banking and Risk and with key Regulators, Internal Audit, and control functions Support the ICM CDM Underwriting Global Head on strategic initiatives/projects as required SPECIFIC RISK EXPERIENCE: Senior credit approval authority covering large and complex underwritings, capital commitments, derivatives with multi-industry experience Experience in and exposure to global credit risk management standards Ability to understand capital markets products and complex financing and product structures Ability to provide strategic insights and strong sensitivity to macro and regulatory issues, and impact of such issues on the various Risk families, including operational and franchise risks Able to discuss and address issues associated with the allocation of risk assets and risk capital in partnership with banking and product organizations CLIENT RELATIONSHIPS / BUSINESS PARTNERSHIP: Proven ability to understand nuances of local markets, local regulation, and the capabilities and practices of competitors Navigates organizational complexity and breaks silos Creates and sustains a network of strong partnerships with the business in all segments & geographies and other risk functions Proven experience of managing a team Provides well-reasoned, balanced assessments of risk/return trade-offs associated with transactions and client relationships Proven track record of partnering with global peers in leveraging and implementation of best practices QUALIFICATIONS: 15+ years relevant work experience in banking/financial institutions, including 10+ years' managerial experience Senior Credit Officer designation is strongly preferred Proven ability to effectively engage with regulators and internal control functions including Internal Audit and Fundamental Credit Risk as well as with external audit Demonstrates strong ethics and integrity Ability to see the 'big picture' in a complex environment Can make decisions under pressure and short timeline Excellent verbal & written communication, active listening, organizational, and interpersonal skills. Excellent presentation skills - adept at presenting effectively to audiences of various sizes and various constituencies Demonstrated influencing and negotiating ability, resolve conflicts amongst various constituencies Must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal guidance and management follow up Job Family Group: Risk Management Job Family: Credit Decisions Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting
May 01, 2024
Full time
Global Industry Head of Natural Resources Underwriting Job Profile: Underwriter C16 Citi continues to enhance its business control and governance framework by building out Institutional Credit Management (ICM), a new function in the 1st Line of Defense, to house and consistently manage credit risk activities performed across its Institutional Client Group organization. ICM's objective is to provide integrated "end-to-end" credit underwriting, identification, measurement, management, and monitoring for wholesale credit risk across the enterprise. Within ICM, the Credit Underwriting function (ICM-UW) provides analysis, greenlight, underwriting, first-line-of-defense credit approval and subsequent credit monitoring across all wholesale credit businesses including Banking, Global Structured Products, Financings, and Securitizations (GSP-F&S), Treasury & Trade Services (TTS), Markets, and Securities Services (MSS). The Global Head of Natural Resources manages a team of Corporate Underwriters, covering large and complex relationships globally, being responsible for all underwriting activities, in partnership with Banking and Markets and Risk. This role reports directly to the Global Head of ICM CDM Credit Underwriting. Natural Resources combines a sub industry vertical from Energy and Commodities, Power, Chemicals and Clean Energy Transition with teams based in London, New York City and Houston. KEY RESPONSIBILITIES: Executes, aligned with global and regional strategies, all responsibilities regarding underwriting, including, but not limited to: Adoption of leading practices in credit analysis, underwriting, and monitoring, including the end-to-end underwriting process, from early origination discussions to development of credit approval memos, and senior approval forums Manage resources and serve as a key point of contact for the team for escalations/ guidance as required Detailed review of financial analysis, due diligence, projection modeling, stress testing, risk rating and other in-depth analysis performed by junior resources Review and approval of Credit Approval Memos (CAM) packages Partnering with Front Office on structuring and production of term sheet for new transactions Facilitate relationships with key clients in Banking and Risk and with key Regulators, Internal Audit, and control functions Support the ICM CDM Underwriting Global Head on strategic initiatives/projects as required SPECIFIC RISK EXPERIENCE: Senior credit approval authority covering large and complex underwritings, capital commitments, derivatives with multi-industry experience Experience in and exposure to global credit risk management standards Ability to understand capital markets products and complex financing and product structures Ability to provide strategic insights and strong sensitivity to macro and regulatory issues, and impact of such issues on the various Risk families, including operational and franchise risks Able to discuss and address issues associated with the allocation of risk assets and risk capital in partnership with banking and product organizations CLIENT RELATIONSHIPS / BUSINESS PARTNERSHIP: Proven ability to understand nuances of local markets, local regulation, and the capabilities and practices of competitors Navigates organizational complexity and breaks silos Creates and sustains a network of strong partnerships with the business in all segments & geographies and other risk functions Proven experience of managing a team Provides well-reasoned, balanced assessments of risk/return trade-offs associated with transactions and client relationships Proven track record of partnering with global peers in leveraging and implementation of best practices QUALIFICATIONS: 15+ years relevant work experience in banking/financial institutions, including 10+ years' managerial experience Senior Credit Officer designation is strongly preferred Proven ability to effectively engage with regulators and internal control functions including Internal Audit and Fundamental Credit Risk as well as with external audit Demonstrates strong ethics and integrity Ability to see the 'big picture' in a complex environment Can make decisions under pressure and short timeline Excellent verbal & written communication, active listening, organizational, and interpersonal skills. Excellent presentation skills - adept at presenting effectively to audiences of various sizes and various constituencies Demonstrated influencing and negotiating ability, resolve conflicts amongst various constituencies Must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal guidance and management follow up Job Family Group: Risk Management Job Family: Credit Decisions Time Type: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting