We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. Overview / About us Stripe is an integrated creative communications agency specialising in public relations, social media management and strategy, content, and health. Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia. Responsibilities / Position overview We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. You'll combine your client servicing skills, enthusiasm, and creativity to build brilliant relationships with clients, and inspire them to transform their projects and accounts to long-term collaborations. Your expert knowledge, insightful strategic recommendations, creative ideas, and outstanding service will ensure social and content activity is in line with objectives, on brand, on brief, on budget, and on time. The Social Account Director manages the social and integrated account delivery teams and collaborates with clients and colleagues to proactively grow and optimise social media activity through research and strategy setting, shaping and optimising account and overarching social team processes, creative content planning and production management, quality control, KPI setting, measurement, client counsel and account leadership, budget tracking and resource allocation. As a Social Account Director, you'll be expected to elevate how the Stripe team delivers and sells every aspect of social activity, identifying and acting on opportunities to increase knowledge, improve efficiency, communicate better, streamline processes, add value, and get incredible results. You'll be counted on to stay at the forefront of social, platform and content trends, sharing what you find with the team and helping them apply it to client work in effective and impressive ways and et a standard of excellence for the team, identify new growth opportunities with existing clients and bring in new business. Day-to-day responsibilities include: Social strategy and insight - research, landscape analysis, audits, and insight development. Strategy development at brand, channel, campaign, and ad hoc levels, including strategic presentation to clients and prospects. Accurate translation of client business objectives and briefs into actionable recommendations. Development of measurement approaches to track success and ROI in line with strategy. Content planning and creation - lead and proactively contribute to brainstorms, ideation, content calendar creation/population across accounts, ensuring delivery is of the highest standard and in line with the Stripe Way. Explain and sell content plans and routes to clients to secure buy in, communicate rationale and feedback to team and manage ongoing social/content delivery. Trends and Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications. Proactively share with clients and team to develop new internal capabilities, new business opportunities and position Stripe as social experts. Data, analytics and measurement - benchmark, forecast, and set KPIs and measurement approaches for client social activity. Work with the team to set report formats, oversee and deliver reporting on social performance and provide recommendations. Digital consultancy - understand and recommend how social activity fits into the wider digital channel mix. Maintain a general awareness of current web, email, online advertising, PPC, SEO and mobile marketing types that clients may employ alongside social media as part of campaigns to understand our contribution and where we can maximise cross-channel results. Paid social - planning, setup, management and optimisation of paid social activity. Qualifications Social listening tools such as Meltwater, Brandwatch or similar Influencer identification and management tools such as Klear Facebook/Meta Business Manager and Ads Manager TikTok Creator Marketplace and Ads Manager Google Analytics Desktop research methodologies for insight generation Social Media Management tools such as Hootsuite, Sprout, HeyOrca or similar We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance: 27 days holiday + bank holidays with extra days based on length of service (up to 9 p/y) Birthday day off / early Friday finish / monthly happy hour Fortnightly training / weekly coaching / leadership training programme Flexible and part time remote working Vitality Private Healthcare insurance Enhanced maternity & paternity pay Long service rewards Cycle to work scheme Profit related bonus scheme Apply now Interested in this role? Apply now by following the link below. We're Stripe; a PR, social, content and influencer agency.With offices in Edinburgh and London, we cover the length and breadth of the UK, creating work that breaks boundaries, delivers results and gets people talking. Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP
May 02, 2024
Full time
We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. Overview / About us Stripe is an integrated creative communications agency specialising in public relations, social media management and strategy, content, and health. Stripe is part of Lumanity, a global 1,200 strong consultancy group that delivers its services from an office network in the UK, Europe, USA, and Asia. Responsibilities / Position overview We're looking for an experienced and creative Social Account Director to serve as a trusted advisor and senior consultant to clients and the larger Stripe team on all things social. You'll combine your client servicing skills, enthusiasm, and creativity to build brilliant relationships with clients, and inspire them to transform their projects and accounts to long-term collaborations. Your expert knowledge, insightful strategic recommendations, creative ideas, and outstanding service will ensure social and content activity is in line with objectives, on brand, on brief, on budget, and on time. The Social Account Director manages the social and integrated account delivery teams and collaborates with clients and colleagues to proactively grow and optimise social media activity through research and strategy setting, shaping and optimising account and overarching social team processes, creative content planning and production management, quality control, KPI setting, measurement, client counsel and account leadership, budget tracking and resource allocation. As a Social Account Director, you'll be expected to elevate how the Stripe team delivers and sells every aspect of social activity, identifying and acting on opportunities to increase knowledge, improve efficiency, communicate better, streamline processes, add value, and get incredible results. You'll be counted on to stay at the forefront of social, platform and content trends, sharing what you find with the team and helping them apply it to client work in effective and impressive ways and et a standard of excellence for the team, identify new growth opportunities with existing clients and bring in new business. Day-to-day responsibilities include: Social strategy and insight - research, landscape analysis, audits, and insight development. Strategy development at brand, channel, campaign, and ad hoc levels, including strategic presentation to clients and prospects. Accurate translation of client business objectives and briefs into actionable recommendations. Development of measurement approaches to track success and ROI in line with strategy. Content planning and creation - lead and proactively contribute to brainstorms, ideation, content calendar creation/population across accounts, ensuring delivery is of the highest standard and in line with the Stripe Way. Explain and sell content plans and routes to clients to secure buy in, communicate rationale and feedback to team and manage ongoing social/content delivery. Trends and Innovation - stay up to date with content trends, social/online platform functionality and innovation opportunities and their applications. Proactively share with clients and team to develop new internal capabilities, new business opportunities and position Stripe as social experts. Data, analytics and measurement - benchmark, forecast, and set KPIs and measurement approaches for client social activity. Work with the team to set report formats, oversee and deliver reporting on social performance and provide recommendations. Digital consultancy - understand and recommend how social activity fits into the wider digital channel mix. Maintain a general awareness of current web, email, online advertising, PPC, SEO and mobile marketing types that clients may employ alongside social media as part of campaigns to understand our contribution and where we can maximise cross-channel results. Paid social - planning, setup, management and optimisation of paid social activity. Qualifications Social listening tools such as Meltwater, Brandwatch or similar Influencer identification and management tools such as Klear Facebook/Meta Business Manager and Ads Manager TikTok Creator Marketplace and Ads Manager Google Analytics Desktop research methodologies for insight generation Social Media Management tools such as Hootsuite, Sprout, HeyOrca or similar We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance: 27 days holiday + bank holidays with extra days based on length of service (up to 9 p/y) Birthday day off / early Friday finish / monthly happy hour Fortnightly training / weekly coaching / leadership training programme Flexible and part time remote working Vitality Private Healthcare insurance Enhanced maternity & paternity pay Long service rewards Cycle to work scheme Profit related bonus scheme Apply now Interested in this role? Apply now by following the link below. We're Stripe; a PR, social, content and influencer agency.With offices in Edinburgh and London, we cover the length and breadth of the UK, creating work that breaks boundaries, delivers results and gets people talking. Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP Great Suffolk Yard 127-131 Great Suffolk St London SE1 1PP
The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives. The Technology Leadership Team (TLT) vision is for the IT Operations team to provide a globally consistent, standardised and secure end user computing services portfolio that evolves with business needs and technology improvements resulting in optimum staff productivity, improved user experience and an ability to add/create value by leveraging the latest capabilities. The IT Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Responsibilities: Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact. Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk. Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team. Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores. Deployment of IT Operations security measures Continually maintaining cyber awareness to ensure that good security practices are always followed. Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates. Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested. Deliver tasks and project work packages as needed. Provide Operational handover (documentation) for acceptance of all new technologies implemented. Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives. Skills and Experience: Experience in End User Support To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365. Office Audio-visual and printing Very good communication and presentation skills in written and spoken English with additional languages a bonus. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills. Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable) Root-cause problem analysis and remediation (desirable) Manufacturing / Operational Technology environments (desirable) Understanding of ERP & CRM systems using Microsoft or equivalent technology Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data) Able to travel in region if necessary What we offer: Competitive salary Discretionary bonus On-call allowance Up to 5% matched pension contribution 4x annual salary life assurance 25 days annual leave plus bank holidays Employee discounts through Edenred Eyecare Vouchers Cycle to work scheme UK Sharesave Scheme Great career prospects Essentra Components are a FTSE 250 global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview JBRP1_UKTJ
May 01, 2024
Full time
The IT Operations Site Support team provides end user support, project delivery across on-premises and cloud-based end user IT services and applications. They work across functions providing expertise and input into daily productivity challenges, continuous improvement activities, operational issues and multiple business and IT project initiatives. The Technology Leadership Team (TLT) vision is for the IT Operations team to provide a globally consistent, standardised and secure end user computing services portfolio that evolves with business needs and technology improvements resulting in optimum staff productivity, improved user experience and an ability to add/create value by leveraging the latest capabilities. The IT Operations Site Support role is to support key functional areas, specifically across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, and printing to ensure the stable operation of the organizations IT end user service provision in accordance with global standards. The role also involves scheduling direct activities to resolve escalated hardware and software problems in a timely and accurate fashion. Responsibilities: Provide technology, data and process support to Essentra for an effective and professional IT service across the broader organisation, with commensurate travel as appropriate. Support of key functional areas across Microsoft Office 365 cloud applications and services, client platform technologies, enterprise device management and application deployment, manufacturing shop-floor application, audio-visual and printing. Primary point for site-based IT issues escalated by the global service desk. Provide equivalent support to other offices in region. Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s). You will develop and maintain excellent and professional relationships with users; with an emphasis on service delivery offering advice and support to become a trusted point of contact. Where appropriate and if on site, assist with any on-site Operational Activities/Incidents and Service Requests as logged via the Global Service Desk. Asset and licensing management across the IT Operations End User scope as directed by the IT Operations management team. Ensure the IT Operations IT systems are maintained per current Essentra policies (areas to be agreed with manager) Drive continuous technical improvement of the IT Operations services and satisfaction scores. Deployment of IT Operations security measures Continually maintaining cyber awareness to ensure that good security practices are always followed. Carry out duties to ensure compliance with policies, standards and procedures (operational, legal, regulatory) in accordance with Essentra governance mandates. Produce updates and information on system issues, root cause and resolutions and make them available to management, as requested. Deliver tasks and project work packages as needed. Provide Operational handover (documentation) for acceptance of all new technologies implemented. Constantly strive to improve individual competency and personal development to maintain strengths, address weak areas and learn new technologies/concepts as presented by business initiatives. Skills and Experience: Experience in End User Support To have a good understanding of Windows-based computer systems, enterprise connectivity, Microsoft applications across a global organisation with on-premises and cloud-based services Technical administration of Microsoft end user: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365. Office Audio-visual and printing Very good communication and presentation skills in written and spoken English with additional languages a bonus. Flexible and adaptable to changing business needs and processes. Confidence and presence to deal with management. Ability to prioritise/schedule tasks personally Able to quickly identify potential problems and seek advice when required. Able to quickly grasp and interpret salient information. Organisational and administrative skills. Technical understanding of Microsoft end user/MW technologies: Intune device and app mgmt., SCCM with application packaging, AutoPilot and PowerShell scripting, Citrix/RDS, Exchange, Teams, SharePoint (desirable) Root-cause problem analysis and remediation (desirable) Manufacturing / Operational Technology environments (desirable) Understanding of ERP & CRM systems using Microsoft or equivalent technology Analytical thinking skills with the energy to drive change and continually improve - diving into the detail as necessary to understand issues (people, process, technology or data) Able to travel in region if necessary What we offer: Competitive salary Discretionary bonus On-call allowance Up to 5% matched pension contribution 4x annual salary life assurance 25 days annual leave plus bank holidays Employee discounts through Edenred Eyecare Vouchers Cycle to work scheme UK Sharesave Scheme Great career prospects Essentra Components are a FTSE 250 global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications. At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be requested at interview JBRP1_UKTJ
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
May 01, 2024
Full time
Head of IT and Security Operations London or Hull The Head of IT & Security Operations will lead GlobalData's cybersecurity programs and IT operations. Reporting to the CFO, this leadership role will have global responsibility for Information Security (dedicated team) and internal IT (helpdesk, infrastructure and third party management). Responsibilities: - Supportive & senior level adviser and sounding board for ideas to the CFO - Assist the CFO in running the IT & Security functions and in managing roadmap, activities & deliverables within the teams - Provide strategic thought leadership, informing priorities, building implementation plans and monitoring effective execution - Work with different departments to reduce risk, manage policies & controls, and ensure cybersecurity stays on the organizational radar. - Help and support the Senior Leadership Team with technology solutions to improve productivity and effectiveness across the business - Build strong partner relationships with key vendors and provide robust vendor management oversight, ensuring we drive maximum value from 3rd party relationships and investments - Drive and implement process change and continuous improvement in both IT & Security - Conduct technology horizon scanning to ensure that the business takes advantage of relevant new opportunities - Manage the IT & Security budget, identifying opportunities to optimize costs year on year - Support M&A activities, ensuring that acquired businesses are integrated into GlobalData's IT & Security stack - Lead cybersecurity incident response in conjunction with our external cyber security partners Skills & requirements: - The ideal candidate will have a background and experience in Technology management, including run operations, project execution and continuous improvement within a collaborative, fast-moving environment - Collaborative approach, ability to respond to requirements of the GlobalData team and ability to demonstrate credibility and empathy to evolving risk back drop and business needs. - Advanced written, numerical and presentation skills. - Demonstrable experience in managing information security operations and incident response activities - Significant, demonstrable experience and expertise in one or more of the following: network and systems security, Windows systems administration, Cybersecurity, IT Helpdesk optimization, Public Cloud operations - Demonstrable experience of providing leadership, motivation, challenge, and oversight to an technical team - Demonstrable experience of defining and embedding a culture of highly visible, responsive, and effective service provision within a team - Ability to build trusted relationships with stakeholders at all levels, and effective collaborations with other teams - Ability to plan, prioritize, and manage resources within a collaborative team-based environment, including rapid response to incidents, threats, and new technologies - Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives - High level of personal integrity, as well as the ability to handle confidential matters, show an appropriate level of judgment and maturity
Infrastructure Security Engineer Glasgow Morgan Stanley is looking for an Infrastructure Security Engineer to join their Enterprise Security Platform (ESP) team. The mission of the Enterprise Security Platform team is to implement the Firm's Cybersecurity Strategy by architecting, engineering, deploying and operating technical security controls and capabilities for the Enterprise. This is achieved by continued focus on architectural rigor, automation, Agile delivery and adoption of ESP's control implementations by our users and partners. The Endpoint Security Team design, engineer and operate solutions that protect Desktops, Laptops, Servers and Cloud resources from malicious internal and external threats by providing additional preventative, detective and hardening controls and by enabling real-time endpoint detection and response capabilities. Further expanding our controls to Cloud platforms has presented an opportunity to join a growing team implementing key security controls for the firm. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions, and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve, and grow. What will you be doing? • You will have strong Windows Infrastructure/Security knowledge and experience working in enterprise on-prem and cloud environments. • You will be part of a Global cross-disciplined Agile Team working towards enhancing the firm's endpoint security controls using DevOps and SRE practices. • You will have strong analytical and problem-solving abilities, coupled with excellent development, communication, and organizational skills. • You will be responsible for continuously improving the quality of our technology solutions, through a range of methods including peer review, retrospectives and refactoring as required. What we're looking for: • Hands-on Enterprise information technology experience. • Strong knowledge of Windows Endpoint Internals and Automation in environments of 50,000+ Endpoints. • Experience in Design/Engineering/Architecting new solutions from Proof of Concept to Production. • Strong Windows Operating System troubleshooting skills. • Strong skills in automation and SRE/DevOps principles. • Competency with a scripting language such as PowerShell, Python etc. • Ability to troubleshoot complex Windows environments. • Have an interest to learn/work with cybersecurity technologies. Skills that will help you in the role: • Experience with Windows Defender Advanced Threat Protection/Defender for Endpoint and the latest Microsoft E5 security product set. • Experience with Defender for Cloud Apps. • Experience with Disk Encryption and Hardening Operating Systems. • Experience with Splunk, SCCM/Intune. • Experience working in a DevOps/SRE aligned team. • Experience of platform design, build and deployment, with a focus on continual service improvement. • Experience of working in an Agile environment. • Experience of Unix and MacOS sysadmin a benefit Where will you be working? This role is located at our Glasgow office based on Waterloo Street in the city center. This location has a wellness center, including gym and shower/changing facilities, GP, Prayer room, Canteen and onsite Starbucks. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
May 01, 2024
Full time
Infrastructure Security Engineer Glasgow Morgan Stanley is looking for an Infrastructure Security Engineer to join their Enterprise Security Platform (ESP) team. The mission of the Enterprise Security Platform team is to implement the Firm's Cybersecurity Strategy by architecting, engineering, deploying and operating technical security controls and capabilities for the Enterprise. This is achieved by continued focus on architectural rigor, automation, Agile delivery and adoption of ESP's control implementations by our users and partners. The Endpoint Security Team design, engineer and operate solutions that protect Desktops, Laptops, Servers and Cloud resources from malicious internal and external threats by providing additional preventative, detective and hardening controls and by enabling real-time endpoint detection and response capabilities. Further expanding our controls to Cloud platforms has presented an opportunity to join a growing team implementing key security controls for the firm. About Morgan Stanley Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions, and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve, and grow. What will you be doing? • You will have strong Windows Infrastructure/Security knowledge and experience working in enterprise on-prem and cloud environments. • You will be part of a Global cross-disciplined Agile Team working towards enhancing the firm's endpoint security controls using DevOps and SRE practices. • You will have strong analytical and problem-solving abilities, coupled with excellent development, communication, and organizational skills. • You will be responsible for continuously improving the quality of our technology solutions, through a range of methods including peer review, retrospectives and refactoring as required. What we're looking for: • Hands-on Enterprise information technology experience. • Strong knowledge of Windows Endpoint Internals and Automation in environments of 50,000+ Endpoints. • Experience in Design/Engineering/Architecting new solutions from Proof of Concept to Production. • Strong Windows Operating System troubleshooting skills. • Strong skills in automation and SRE/DevOps principles. • Competency with a scripting language such as PowerShell, Python etc. • Ability to troubleshoot complex Windows environments. • Have an interest to learn/work with cybersecurity technologies. Skills that will help you in the role: • Experience with Windows Defender Advanced Threat Protection/Defender for Endpoint and the latest Microsoft E5 security product set. • Experience with Defender for Cloud Apps. • Experience with Disk Encryption and Hardening Operating Systems. • Experience with Splunk, SCCM/Intune. • Experience working in a DevOps/SRE aligned team. • Experience of platform design, build and deployment, with a focus on continual service improvement. • Experience of working in an Agile environment. • Experience of Unix and MacOS sysadmin a benefit Where will you be working? This role is located at our Glasgow office based on Waterloo Street in the city center. This location has a wellness center, including gym and shower/changing facilities, GP, Prayer room, Canteen and onsite Starbucks. Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 01, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
May 01, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Role: Receptionist Hours: Mon-Fri, 8am-5pm (potential early 2pm finish Friday) DBS and Government Clearance needed to work on site (covered by CBRE) Job Function: We are recruiting a Receptionist to join the team located in Carterton. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. Role Summary: Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have. Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure the reception desk is kept immaculate and tidy at all times. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service. Book taxis and cars for staff and visitors as required from the approved site suppliers. Administer the bookings for meeting rooms and inductions. To be competent and confident in the use of a range of relevant IT systems. To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored. To undertake general team administration duties for the Facilities Management operation as directed. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Contribution to and use of the Customer Service team noticeboard at all times. Experience Required: Strong experience of operating within a Customer Service environment Experience in operating a resource or a hotel reservation system Reliance and professionalism Computer literate Strong customer services skills and experience Present a self- image of confidence and authority Service orientated attitude Ability to easily memorise names and recognise individuals' particulars Ability to provide services to the highest specification within a Corporate Head Office Building Strong team player Excellent time management and organisational skills Excellent computer skills and the ability to learn new software and systems
May 01, 2024
Full time
Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Role: Receptionist Hours: Mon-Fri, 8am-5pm (potential early 2pm finish Friday) DBS and Government Clearance needed to work on site (covered by CBRE) Job Function: We are recruiting a Receptionist to join the team located in Carterton. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression. Role Summary: Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have. Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Efficient guest registration and host notification with the ability to remember guest names and faces. Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors. Ensure the reception desk is kept immaculate and tidy at all times. Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours. Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service. Book taxis and cars for staff and visitors as required from the approved site suppliers. Administer the bookings for meeting rooms and inductions. To be competent and confident in the use of a range of relevant IT systems. To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored. To undertake general team administration duties for the Facilities Management operation as directed. To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience. Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables. Contribution to and use of the Customer Service team noticeboard at all times. Experience Required: Strong experience of operating within a Customer Service environment Experience in operating a resource or a hotel reservation system Reliance and professionalism Computer literate Strong customer services skills and experience Present a self- image of confidence and authority Service orientated attitude Ability to easily memorise names and recognise individuals' particulars Ability to provide services to the highest specification within a Corporate Head Office Building Strong team player Excellent time management and organisational skills Excellent computer skills and the ability to learn new software and systems
Recruitment Consultant We are currently seeking a Recruitment Consultant to join our Bristol team due to growth and demand. If you are hungry, trustworthy and an excellent consultant we would love to hear from you! If you have sales / new business knowledge, APPLY TODAY! Bristol, UK Hybrid working Full training offered + Commission OTE Please note: Having a car is needed for this role due to client visits JOB PURPOSE This role is a full 360 Recruitment position managing the Driving & Logistics temp desk. As a Recruitment Consultant within Manpower, you'll be expected to develop your abilities and maximise market opportunities. Working within a robust candidate and client network you will be responsible for building and maintaining a strong rapport with clients and placing talent into vacancies. KEY RESPONSIBILITIES: Drive the Manpower business and managing the 360 desk. This is a new desk to be grown. Proactively build your profile and personal brand on social channels including LinkedIn to maximise candidate selection Source candidates effectively using various platforms Generate new client relationships through a variety of methods Meet or exceed revenue targets through both new and existing clients. Offer a 360 sales solution to your client to show end to end client engagement and satisfaction. Use sales, business development, marketing techniques and networking to attract business from client companies. Use market data and insights to approach clients in a consultative manner with a high level of service and added value. Represent the company and brand as a subject matter and market expert on face-to-face client meetings. Coach more junior consultants showing consistency in behaviours and levels of performance against targets. SKILLS / EXPERIENCE: Strong accountability for owning and developing the talent pool, with a long-term view of helping them build their careers An exceptional ability to listen, consult and understand client needs Articulates themselves clearly and confidently Able to win business be it working on warm or cold leads Financially driven and wants to earn great commission! BENEFITS / WHY WORK FOR US? Amazing training, coaching and development opportunities A career path with is clearly identified and achievable Generous and flexible company benefits Work the ethical way - Join a business that has been named one of the world's most ethical for twelve years running! Work for a business that believes in work/life balance If this role is of interest, please apply today! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
May 01, 2024
Full time
Recruitment Consultant We are currently seeking a Recruitment Consultant to join our Bristol team due to growth and demand. If you are hungry, trustworthy and an excellent consultant we would love to hear from you! If you have sales / new business knowledge, APPLY TODAY! Bristol, UK Hybrid working Full training offered + Commission OTE Please note: Having a car is needed for this role due to client visits JOB PURPOSE This role is a full 360 Recruitment position managing the Driving & Logistics temp desk. As a Recruitment Consultant within Manpower, you'll be expected to develop your abilities and maximise market opportunities. Working within a robust candidate and client network you will be responsible for building and maintaining a strong rapport with clients and placing talent into vacancies. KEY RESPONSIBILITIES: Drive the Manpower business and managing the 360 desk. This is a new desk to be grown. Proactively build your profile and personal brand on social channels including LinkedIn to maximise candidate selection Source candidates effectively using various platforms Generate new client relationships through a variety of methods Meet or exceed revenue targets through both new and existing clients. Offer a 360 sales solution to your client to show end to end client engagement and satisfaction. Use sales, business development, marketing techniques and networking to attract business from client companies. Use market data and insights to approach clients in a consultative manner with a high level of service and added value. Represent the company and brand as a subject matter and market expert on face-to-face client meetings. Coach more junior consultants showing consistency in behaviours and levels of performance against targets. SKILLS / EXPERIENCE: Strong accountability for owning and developing the talent pool, with a long-term view of helping them build their careers An exceptional ability to listen, consult and understand client needs Articulates themselves clearly and confidently Able to win business be it working on warm or cold leads Financially driven and wants to earn great commission! BENEFITS / WHY WORK FOR US? Amazing training, coaching and development opportunities A career path with is clearly identified and achievable Generous and flexible company benefits Work the ethical way - Join a business that has been named one of the world's most ethical for twelve years running! Work for a business that believes in work/life balance If this role is of interest, please apply today! At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world. We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme! As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink). The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing Configuring SmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providing ongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managing the quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable. Collaborating with HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required. Collaborating across internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality Providing user training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks. Collaborating with cross functional teams to aid issue resolution and integration needs Continuously identifying opportunities for process optimization and automation to enhance HR operations To ensure approach to and work delivered supports L&G's commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices Proficiency in SmartRecruiters and payroll systems and Tools Excellent problem solving and communication skills Previous experience with HR transformations including Recruitment. Strong understanding of payroll processes Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM. Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis Excellent written and verbal communication Organised and self-motivated Ability to multi-task and prioritize across concurrent projects The ability to adopt and adhere to HR policies and procedures Strong HR Business Process Experience A strong background within HR including talent acquisition to understand the business need Hands on experience in cloud implementation, configuration, and customization 3 + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements and detailed design documents Experience of working effectively within a team and of displaying good communication skills. Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It's up to us in L&G Group functions - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas. Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day. Job Description We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme! As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink). The ideal candidate will be resolving ticket queries to SLAs within the case management system as well as supporting the evolution of our systems through gathering requirements, troubleshooting and change management. What you'll be doing Configuring SmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes. Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk), Providing ongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management. Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary Managing the quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable. Collaborating with HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required. Collaborating across internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality Providing user training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks. Collaborating with cross functional teams to aid issue resolution and integration needs Continuously identifying opportunities for process optimization and automation to enhance HR operations To ensure approach to and work delivered supports L&G's commitment to Treating Customers Fairly (TCF) to ensure the right outcome and excellent service delivery. Qualifications Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred. Strong Understanding of HR Processes & Best Practices Proficiency in SmartRecruiters and payroll systems and Tools Excellent problem solving and communication skills Previous experience with HR transformations including Recruitment. Strong understanding of payroll processes Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM. Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis Excellent written and verbal communication Organised and self-motivated Ability to multi-task and prioritize across concurrent projects The ability to adopt and adhere to HR policies and procedures Strong HR Business Process Experience A strong background within HR including talent acquisition to understand the business need Hands on experience in cloud implementation, configuration, and customization 3 + years of experience designing, implementing, and supporting SmartRecruiters and Zellis in a complex environment Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk In-depth experience of analysing business requirements and detailed design documents Experience of working effectively within a team and of displaying good communication skills. Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Company Description For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe's largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people's financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group. Job Description Closing date for applications: 10/05/2024 Recruiter: We are dedicated to providing the highest level of service to our customers and clients. Are you passionate about helping others? Are you seeking a role where you can utilise your administration and customer service skills? If so, come and join us! We're recruiting for Customer Service Administrators to join our Pensions and Retirements team with a starting salary of £22,000 - £24000 (depending on experience) plus bonus . This is a hybrid role where you'll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5. Internally, this role maybe called something different, depending on which team you join. We'll work with you on which department compliments your personality and strengths best. Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You'll have the opportunity to participate in our annual, performance-related bonus plan (discretionary). 25 days holiday, plus bank holidays, 26 days after 2 years' service. You can also buy and sell holiday. Generous pension contribution Life assurance x8 of base salary Private medical insurance Recommend L&G as a great place to work and earn money if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company! What you'll be doing The tasks are varied, meaning you'll be talking to colleagues and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too. Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood. Maintaining scheme data, administering, and updating individual customer and client records. Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently. For our most vulnerable customers, you'll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General. Qualifications The skills below are important to us. Rest be assured, we will show you the L&G way. You'll be in induction for a couple of weeks so, you'll have the tools you need before you start helping our customers and clients. People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful. Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Confidence in using a desktop or laptop and experienced in using MS Office. Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
May 01, 2024
Full time
Company Description For nearly 200 years we have provided financial services to customers across the UK, and now the US. As one of Europe's largest insurance and asset management groups, with over £1 trillion in assets, we are experts in safeguarding people's financial futures. Our ambitions are underpinned by five strong businesses, each of which is innovating and expanding globally, adding new products and solutions to their strategic goals. We aim to be leaders in four key areas: retirement, investment management, capital investment and insurance. Our businesses work together to deliver on our purpose and to drive synergies across the Group. Job Description Closing date for applications: 10/05/2024 Recruiter: We are dedicated to providing the highest level of service to our customers and clients. Are you passionate about helping others? Are you seeking a role where you can utilise your administration and customer service skills? If so, come and join us! We're recruiting for Customer Service Administrators to join our Pensions and Retirements team with a starting salary of £22,000 - £24000 (depending on experience) plus bonus . This is a hybrid role where you'll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5. Internally, this role maybe called something different, depending on which team you join. We'll work with you on which department compliments your personality and strengths best. Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get: You'll have the opportunity to participate in our annual, performance-related bonus plan (discretionary). 25 days holiday, plus bank holidays, 26 days after 2 years' service. You can also buy and sell holiday. Generous pension contribution Life assurance x8 of base salary Private medical insurance Recommend L&G as a great place to work and earn money if someone you know joins us. A variety of company share schemes, discounts at a huge range of high street stores and on our own products. In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combine an incredible workplace experience with working for a purpose-driven company! What you'll be doing The tasks are varied, meaning you'll be talking to colleagues and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too. Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood. Maintaining scheme data, administering, and updating individual customer and client records. Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently. For our most vulnerable customers, you'll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General. Qualifications The skills below are important to us. Rest be assured, we will show you the L&G way. You'll be in induction for a couple of weeks so, you'll have the tools you need before you start helping our customers and clients. People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful. Strong communication and administration skills and passion to support customers, whatever their personal circumstances. Confidence in using a desktop or laptop and experienced in using MS Office. Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We're one of the world's largest asset managers, homebuilders, pension providers and insurers.Connecting to form a unique business model which drives value for our customers and society. And enabling our people to create impact through work that is meaningful and valued. If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. If you're open to find out more, we'd love to hear from you.
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served 'Field Service Engineer', a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior Management Key Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outs Senior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS) Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence. 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
May 01, 2024
Full time
Ideal location - Manchester Salary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime available Benefits: Car + Parking cards and Fuel cards + Pension + on call payment Start date - ASAP We have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester . Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served 'Field Service Engineer', a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services. The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior Management Key Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where app Senior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outs Senior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS) Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence. 'In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Agency in relation to this vacancy. JBRP1_UKTJ
Internship Opportunity - Service Desk, Procurement, Sales & Marketing. Location: Maidenhead. Duration: 12 month contracted internship. Salary: Foundation Living Wage £24,960 per annum. Benefits: 28 days holiday plus public holidays, part-funded social events, employee discount perks for retail outlets, dress down and early finish Fridays. Undergraduate Internship Opportunities within Operations - Service Desk, Procurement, Sales & Marketing We're offering exciting Internship Opportunities for those looking to kick-start their career and gain real, hands-on business experience. About Us: MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Netherlands, Philippines and Middle East. We are the market leader within our industry. We work with global customers and who appreciate our "best-in-class" service. We are looking for undergraduates that have an interest in all aspects of business that want to experience what it is like to work in a high achieving SME. If you want to make an impact and get involved in meaningful and business crucial functions during your internship, while being willing to roll your sleeves up and get stuck in, we want to hear from you. We will ensure you gain a real insight into our business. We want to work with you to make sure your talents and your learning is maximised! You will find the work challenging and interesting. You will be treated as key part of our team and have a clear structured development programme to give you the support and encouragement you need whilst you are with us. As an SME everyone's contributions are valued, and ideas listened to. You will be working with many departments and will really get stuck into many aspects of our business. MCFT will provide: Excellent opportunities to gain practical skills and experience in an entrepreneurial SME company. Focussed and structured induction and development throughout your internship. Supportive and inspiring team members and great mentors. Living Wage Foundation approved salary. 28 days holiday entitlement - plus bank holidays. This equates to 36 days holiday per year (7 weeks and 1 day). Opportunities to join us as a graduate with long term career progression - in the UK and abroad. You will need to be A motivated self-starter who loves a challenge. Pragmatic. A straightforward approach to problems is essential in the SME world. Academic with an agile and questioning mind. A great team worker and happy to work independently. A clear thinker who can present information on a logical and succinct way. A great communicator, both verbal and written. Dynamic, committed and hard working. We have exciting plans to open other geographies in the months and years ahead. Our internships will provide you with an opportunity to gain some great experience and skills working with experienced professionals and enable you to make a valued contribution to the future direction of our business. We look forward to hearing from you.
May 01, 2024
Full time
Internship Opportunity - Service Desk, Procurement, Sales & Marketing. Location: Maidenhead. Duration: 12 month contracted internship. Salary: Foundation Living Wage £24,960 per annum. Benefits: 28 days holiday plus public holidays, part-funded social events, employee discount perks for retail outlets, dress down and early finish Fridays. Undergraduate Internship Opportunities within Operations - Service Desk, Procurement, Sales & Marketing We're offering exciting Internship Opportunities for those looking to kick-start their career and gain real, hands-on business experience. About Us: MCFT, established 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK, Netherlands, Philippines and Middle East. We are the market leader within our industry. We work with global customers and who appreciate our "best-in-class" service. We are looking for undergraduates that have an interest in all aspects of business that want to experience what it is like to work in a high achieving SME. If you want to make an impact and get involved in meaningful and business crucial functions during your internship, while being willing to roll your sleeves up and get stuck in, we want to hear from you. We will ensure you gain a real insight into our business. We want to work with you to make sure your talents and your learning is maximised! You will find the work challenging and interesting. You will be treated as key part of our team and have a clear structured development programme to give you the support and encouragement you need whilst you are with us. As an SME everyone's contributions are valued, and ideas listened to. You will be working with many departments and will really get stuck into many aspects of our business. MCFT will provide: Excellent opportunities to gain practical skills and experience in an entrepreneurial SME company. Focussed and structured induction and development throughout your internship. Supportive and inspiring team members and great mentors. Living Wage Foundation approved salary. 28 days holiday entitlement - plus bank holidays. This equates to 36 days holiday per year (7 weeks and 1 day). Opportunities to join us as a graduate with long term career progression - in the UK and abroad. You will need to be A motivated self-starter who loves a challenge. Pragmatic. A straightforward approach to problems is essential in the SME world. Academic with an agile and questioning mind. A great team worker and happy to work independently. A clear thinker who can present information on a logical and succinct way. A great communicator, both verbal and written. Dynamic, committed and hard working. We have exciting plans to open other geographies in the months and years ahead. Our internships will provide you with an opportunity to gain some great experience and skills working with experienced professionals and enable you to make a valued contribution to the future direction of our business. We look forward to hearing from you.
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? Are you motivated by creating sustainable change that benefits society and nature? Are you our new Senior Environmental Impact Assessment (EIA) Consultant? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Impact Assessment team as our new Senior EIA Consultant and work with us to close the gap to a sustainable future. Your new role As our new Senior EIA Consultant, you will bring your knowledge of EIA into play as you co-ordinate statutory and non-statutory environmental assessment processes required to support major development proposals across a range of sectors including onshore & offshore energy, property & development, data-centres and major projects. To succeed in this role, you must be able to apply environmental consenting processes in the UK as well as an understanding of wider planning processes and regulations. Your key responsibilities will be: Project team management and client liaison, together with assisting on business and client development Working in multidisciplinary teams on the co-ordination and management of EIAs including taking overall responsibility leading smaller projects and coordinating elements of larger schemes Desk based environmental baseline data collection and interpretation including site visits Report writing and preparation of figures, including drafting sections of Impact Assessment chapters and document reviews Stakeholder liaison including preparing materials for, and taking part in, stakeholder meetings and public consultations Your new team You will be part of our UK Impact Assessment team, which forms part of our Global Impact Assessment Spearhead. The Spearhead has been established to drive further growth and specialisation in Impact Assessment globally, building on our existing successes through a continued focus on national impact assessment work, alongside targeting large, strategic projects - no matter where these occur, within our geographic strongholds or beyond. Our UK business employs over 300 environmental science professionals in 14 locations and covers a breadth of consulting services structured around impact assessment, compliance, strategy and transactions, new initiatives and sustainability, product safety and stewardship, contaminated land, and Water. Our clients include UK and global multinationals, utilities, local and central government and international institutions. Ramboll operates a flexible working policy, and with this you will be part of an exciting team of experts, who respect each other and work towards a common goal About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Appropriate degree in environmental sciences, environmental engineering or a related environmental discipline Master's degree in an environmental discipline (advantageous) Prior EIA coordination experience on complex projects (essential) Excellent communication skills both written and oral Full clean driving licence What we can offer you Strong company commitment and ethos centred on sustainable development Investment in your development Leaders you can count on, guided by our Leadership Principles 27 days annual leave plus bank holidays Private medical cover and life assurance Matched pension contributions Flexible work environment Never being short of inspiration and support from colleagues, clients, and projects Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates of all backgrounds and characteristics, in addition to the Protected Characteristics as set out in the Equality Act, (2010). As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when, and how much you work. When you join Ramboll, you'll have the ability to work your hours flexibly through our positive and inclusive approach to work. If you didn't find an open position that matches your interest, you can join one of our talent communities below and we will keep you posted with career news. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
May 01, 2024
Full time
Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? Are you motivated by creating sustainable change that benefits society and nature? Are you our new Senior Environmental Impact Assessment (EIA) Consultant? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Impact Assessment team as our new Senior EIA Consultant and work with us to close the gap to a sustainable future. Your new role As our new Senior EIA Consultant, you will bring your knowledge of EIA into play as you co-ordinate statutory and non-statutory environmental assessment processes required to support major development proposals across a range of sectors including onshore & offshore energy, property & development, data-centres and major projects. To succeed in this role, you must be able to apply environmental consenting processes in the UK as well as an understanding of wider planning processes and regulations. Your key responsibilities will be: Project team management and client liaison, together with assisting on business and client development Working in multidisciplinary teams on the co-ordination and management of EIAs including taking overall responsibility leading smaller projects and coordinating elements of larger schemes Desk based environmental baseline data collection and interpretation including site visits Report writing and preparation of figures, including drafting sections of Impact Assessment chapters and document reviews Stakeholder liaison including preparing materials for, and taking part in, stakeholder meetings and public consultations Your new team You will be part of our UK Impact Assessment team, which forms part of our Global Impact Assessment Spearhead. The Spearhead has been established to drive further growth and specialisation in Impact Assessment globally, building on our existing successes through a continued focus on national impact assessment work, alongside targeting large, strategic projects - no matter where these occur, within our geographic strongholds or beyond. Our UK business employs over 300 environmental science professionals in 14 locations and covers a breadth of consulting services structured around impact assessment, compliance, strategy and transactions, new initiatives and sustainability, product safety and stewardship, contaminated land, and Water. Our clients include UK and global multinationals, utilities, local and central government and international institutions. Ramboll operates a flexible working policy, and with this you will be part of an exciting team of experts, who respect each other and work towards a common goal About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Appropriate degree in environmental sciences, environmental engineering or a related environmental discipline Master's degree in an environmental discipline (advantageous) Prior EIA coordination experience on complex projects (essential) Excellent communication skills both written and oral Full clean driving licence What we can offer you Strong company commitment and ethos centred on sustainable development Investment in your development Leaders you can count on, guided by our Leadership Principles 27 days annual leave plus bank holidays Private medical cover and life assurance Matched pension contributions Flexible work environment Never being short of inspiration and support from colleagues, clients, and projects Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates of all backgrounds and characteristics, in addition to the Protected Characteristics as set out in the Equality Act, (2010). As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when, and how much you work. When you join Ramboll, you'll have the ability to work your hours flexibly through our positive and inclusive approach to work. If you didn't find an open position that matches your interest, you can join one of our talent communities below and we will keep you posted with career news. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
Asset Management Division (AMD) The Asset Management Division is made up of Goldman Sachs Asset Management (GSAM) and Goldman Sachs' Merchant Bank and brings together Goldman Sachs' primary long term principal investing capabilities with the traditional money managing arm of the firm to offer a full suite of world-class investment solutions to the firm's clients. Job Summary & Responsibilities Institutional Oversight (IO) and team sits within Client Operations and has primary responsibility for all aspects of institutional account onboarding, portfolio accounting, cash management, client reporting, and serves as the single point of contact for all operations related client inquiries. These functions cover a wide range of clients and a complex product range, which include equities, fixed income, currency and derivatives. The group supports portfolio managers, sales and client relationship professionals by providing accurate and timely client account information and overseeing all aspects of operational risk across portfolios. This involves extensive interaction with internal and external parties to ensure effective oversight for existing business and also to shape and implement solutions for new clients, products, strategies, and system architecture. The group continues to focus on best in-class client experience and working closely with the business to maintain and enhance client relationships. Primary Responsibilities Holistic ownership and understanding of client accounts from a GSAM Operations perspective by coordinating client issues across all operations teams and business partners, and act as a single point of contact for GSAM Operations Manage account events (onboarding, restructure, terminations) across Operations and business stakeholers, working to tight timelines Trading desk support to include ad-hoc queries as well as ongoing business initiative Report and escalate to management as needed Manage relationships with the client and relevant stakeholders Understand operational risks within the team and actively work to mitigate risks Pro-actively review indicators of operational issues/concerns with the goal of resolving such issues before client impact Review account level metrics (i.e. reconciling items on cash/position reconciliations, daily corporate actions, NAV Reconciliations, failing trades, standard/non-standard reporting deliverables) as defined by operating standards and research, escalate, remediate exceptions as appropriate Provide governance and transparency for client collections by overseeing open receivables process and coordinating with Distribution Teams Providing effective thought leadership in navigating evolving financial regulatory landscape and helping to develop technological solutions to build appropriate architecture Scalability analysis of workflow cost drivers and trends to help drive process improvements and efficiency, budgeting and cost allocation to various revenue producing desks Coordinate and manage tasks across a multi-disciplined team to ensure key deliverables are met Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact Apply process reengineering methodologies in executing strategies and tactical solutions Basic Qualifications Solid organizational skills including attention to detail and multi-tasking skills Excellent client-facing and internal communication skills Excellent written and verbal communication skills Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint Bachelor's degree required Demonstrate strong risk management principles Preferred Qualifications Prior experience in Onboarding, Operations and/or Financial Services - relevant work experience of 3-6 years Demonstrate ability to partner across product groups, regions and functional responsibilities Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions Be a strategic thinker, possesses strong facilitation and data gathering skills Risk management focus ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 01, 2024
Full time
Asset Management Division (AMD) The Asset Management Division is made up of Goldman Sachs Asset Management (GSAM) and Goldman Sachs' Merchant Bank and brings together Goldman Sachs' primary long term principal investing capabilities with the traditional money managing arm of the firm to offer a full suite of world-class investment solutions to the firm's clients. Job Summary & Responsibilities Institutional Oversight (IO) and team sits within Client Operations and has primary responsibility for all aspects of institutional account onboarding, portfolio accounting, cash management, client reporting, and serves as the single point of contact for all operations related client inquiries. These functions cover a wide range of clients and a complex product range, which include equities, fixed income, currency and derivatives. The group supports portfolio managers, sales and client relationship professionals by providing accurate and timely client account information and overseeing all aspects of operational risk across portfolios. This involves extensive interaction with internal and external parties to ensure effective oversight for existing business and also to shape and implement solutions for new clients, products, strategies, and system architecture. The group continues to focus on best in-class client experience and working closely with the business to maintain and enhance client relationships. Primary Responsibilities Holistic ownership and understanding of client accounts from a GSAM Operations perspective by coordinating client issues across all operations teams and business partners, and act as a single point of contact for GSAM Operations Manage account events (onboarding, restructure, terminations) across Operations and business stakeholers, working to tight timelines Trading desk support to include ad-hoc queries as well as ongoing business initiative Report and escalate to management as needed Manage relationships with the client and relevant stakeholders Understand operational risks within the team and actively work to mitigate risks Pro-actively review indicators of operational issues/concerns with the goal of resolving such issues before client impact Review account level metrics (i.e. reconciling items on cash/position reconciliations, daily corporate actions, NAV Reconciliations, failing trades, standard/non-standard reporting deliverables) as defined by operating standards and research, escalate, remediate exceptions as appropriate Provide governance and transparency for client collections by overseeing open receivables process and coordinating with Distribution Teams Providing effective thought leadership in navigating evolving financial regulatory landscape and helping to develop technological solutions to build appropriate architecture Scalability analysis of workflow cost drivers and trends to help drive process improvements and efficiency, budgeting and cost allocation to various revenue producing desks Coordinate and manage tasks across a multi-disciplined team to ensure key deliverables are met Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact Apply process reengineering methodologies in executing strategies and tactical solutions Basic Qualifications Solid organizational skills including attention to detail and multi-tasking skills Excellent client-facing and internal communication skills Excellent written and verbal communication skills Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint Bachelor's degree required Demonstrate strong risk management principles Preferred Qualifications Prior experience in Onboarding, Operations and/or Financial Services - relevant work experience of 3-6 years Demonstrate ability to partner across product groups, regions and functional responsibilities Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions Be a strategic thinker, possesses strong facilitation and data gathering skills Risk management focus ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
May 01, 2024
Full time
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
ROLE PURPOSE LSEG Commodities Research is looking for an Analyst to join the Global LNG Research team. The team delivers market data, provides fundamental forecasts of supply, demand, and prices, and publishes in-depth reports. Our clients are Natural Gas and LNG producers, importers, distribution companies, trading houses, and financial institutions. Preferred candidates should demonstrate strong analytical and interpersonal skills and have relevant market experience. Responsibilities: Analyse and forecast supply, demand and price for the global LNG market Maintaining and develop market models: oversee the generation, testing, completion and timely delivery of new revenue-enhancing proprietary models and/or products and services. This includes developing methodologies, calculations, and testing and benchmarking procedures, as well as working closely with clients throughout the process of development. Conduct and publish independent research- market insight reports to present market views to customers Improve content and design of our desktop product views Monitor LNG trade flows as part of a rotation and ensure the data is of good quality and contributes to market insight Support and build strong relationships with clients by attending client meetings and responding to queries regarding, market, content, analytics, reports and quantitative models. Internally, work with various departments to grow new ideas and expand the scope of existing products. While focused on the LNG market, you will maintain an awareness of broader global themes and trends relevant to our North American and European gas products and team processes, as well as wider Energy transition offering. Qualifications: • Strong analytical skills • Natural curiosity and a meticulous approach to data • Ability to synthesise, structure, and explain the in-depth analysis • Strong grounding in statistics and/or operational research • Experience in developing fundamental models is preferable • Programming experience in MATLAB, Python, R, and /or willingness to learn • Knowledge of Power BI is an advantage • Must possess strong written and verbal communication skills in order to present at various levels. • Eagerness to learning new skills and technologies, particularly around the gas market and through leadership. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
ROLE PURPOSE LSEG Commodities Research is looking for an Analyst to join the Global LNG Research team. The team delivers market data, provides fundamental forecasts of supply, demand, and prices, and publishes in-depth reports. Our clients are Natural Gas and LNG producers, importers, distribution companies, trading houses, and financial institutions. Preferred candidates should demonstrate strong analytical and interpersonal skills and have relevant market experience. Responsibilities: Analyse and forecast supply, demand and price for the global LNG market Maintaining and develop market models: oversee the generation, testing, completion and timely delivery of new revenue-enhancing proprietary models and/or products and services. This includes developing methodologies, calculations, and testing and benchmarking procedures, as well as working closely with clients throughout the process of development. Conduct and publish independent research- market insight reports to present market views to customers Improve content and design of our desktop product views Monitor LNG trade flows as part of a rotation and ensure the data is of good quality and contributes to market insight Support and build strong relationships with clients by attending client meetings and responding to queries regarding, market, content, analytics, reports and quantitative models. Internally, work with various departments to grow new ideas and expand the scope of existing products. While focused on the LNG market, you will maintain an awareness of broader global themes and trends relevant to our North American and European gas products and team processes, as well as wider Energy transition offering. Qualifications: • Strong analytical skills • Natural curiosity and a meticulous approach to data • Ability to synthesise, structure, and explain the in-depth analysis • Strong grounding in statistics and/or operational research • Experience in developing fundamental models is preferable • Programming experience in MATLAB, Python, R, and /or willingness to learn • Knowledge of Power BI is an advantage • Must possess strong written and verbal communication skills in order to present at various levels. • Eagerness to learning new skills and technologies, particularly around the gas market and through leadership. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: The Exec Support Team forms part of Technology Services Operations responsible for support and administration of all desktop / desk-side Group Technology Infrastructure Services to all Executive committee members / group leaders / Board members / Company secretariat & Exec assistants. This role falls within the Exec Support Team (based in London) working with the Global Exec support Manager. The role is focused on providing a day-to-day white glove service and technical support for senior leaders within the London Stock Exchange Group. Responsibilities will comprise of both BAU & Project work. WHAT YOU'LL BE DOING: Resolve day to day issues that fall under VIP Services remit - including equipment procurement and provision, client critical issues and local resolution. Resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through to resolution. Interaction with the Local Desktop Support and AV support to ensure that Corporate Support Services are delivered. Ensuring all tickets are updated to the correct standard and that the customer's expectations have been set accordingly. Service driven, customer focused, enjoys resolving problems and user interaction. Monitor report and recommend improvements in the overall VIP support service. Define, maintain, and monitor compliance to security and software policies for the business. WHAT YOU'LL BRING: At least 3 years' experience working in a desk-side support role with specific focus on supporting executive's VIP level and their assistants. Strong knowledge and troubleshooting skills across a wide range of corporate technologies including O365, Windows 10/11, Microsoft Intune Management, JAMF Mac deployment / Apple Business Manager, Win365 / VDI support, Mobile Device Management, ITIL Best Practices, Physical laptop troubleshooting, iOS and Android, Microsoft Exchange Online, Azure AD / Active Directory On-Prem, Powershell Scripting, Teams meeting room support. Professional work ethic, able to take on responsibility and meet targets. Process and documentation driven. Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships with Customers (internal/external). Develop realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeking to make the area in which you work more efficient and effective. Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: The Exec Support Team forms part of Technology Services Operations responsible for support and administration of all desktop / desk-side Group Technology Infrastructure Services to all Executive committee members / group leaders / Board members / Company secretariat & Exec assistants. This role falls within the Exec Support Team (based in London) working with the Global Exec support Manager. The role is focused on providing a day-to-day white glove service and technical support for senior leaders within the London Stock Exchange Group. Responsibilities will comprise of both BAU & Project work. WHAT YOU'LL BE DOING: Resolve day to day issues that fall under VIP Services remit - including equipment procurement and provision, client critical issues and local resolution. Resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through to resolution. Interaction with the Local Desktop Support and AV support to ensure that Corporate Support Services are delivered. Ensuring all tickets are updated to the correct standard and that the customer's expectations have been set accordingly. Service driven, customer focused, enjoys resolving problems and user interaction. Monitor report and recommend improvements in the overall VIP support service. Define, maintain, and monitor compliance to security and software policies for the business. WHAT YOU'LL BRING: At least 3 years' experience working in a desk-side support role with specific focus on supporting executive's VIP level and their assistants. Strong knowledge and troubleshooting skills across a wide range of corporate technologies including O365, Windows 10/11, Microsoft Intune Management, JAMF Mac deployment / Apple Business Manager, Win365 / VDI support, Mobile Device Management, ITIL Best Practices, Physical laptop troubleshooting, iOS and Android, Microsoft Exchange Online, Azure AD / Active Directory On-Prem, Powershell Scripting, Teams meeting room support. Professional work ethic, able to take on responsibility and meet targets. Process and documentation driven. Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships with Customers (internal/external). Develop realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeking to make the area in which you work more efficient and effective. Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Internal Job Title:CEO of Lucy Controls Business: Lucy Group Location:Oxford Job Reference Number: 3286 Role Overview & Purpose A pivotal role with a clear mandate to drive significant growth across Lucy Controls businesses. Lucy Group is focused on growing its Lucy Controls businesses (comprising Lucy Zodion, Lawson Fuses and Flashnet) both in the UK and internationally. The CEO of Lucy Controls is required to enable and drive these businesses to deliver the significant global growth forecast in electrical and digital infrastructure. You will be front and centre for Controls strategy, driving overall performance, enabling the right culture, generating enthusiasm and relentless determination across the businesses. Your objective is to position the overall vision and strategy to enable the Controls businesses to meet the demands for growth. You will inspire employees and act as a role model for the sorts of behaviours required to embed change, striking the right balance between shortterm improvement and long-term value. The role should deliver the overall development of the Controls businesses to achieve combined annual revenues of over £60m by the end of the 5-year medium term plan. To achieve this, the CEO will need to: Position the overall strategic direction of the Lucy Controls businesses and organisation; Drive the development of the businesses to achieve their strategic plans, having regard to growth opportunities, greater business intelligence, increased productivity and achieving target revenues; Improve overall performance to deliver objectives, increase efficiencies and achieve sustainable profitability in all the businesses; Identify and exploit industry trends, market intelligence and customer relationship development to achieve growth opportunities; Ensure the businesses are structured, resourced and governed to deliver and exceed their business plans and priorities. This is an outstanding opportunity for an experienced and highly motivated leader with significant senior leadership capability, focused on meeting strategic targets. As a new role, this will require a seasoned people manager with significant prior experience of business growth and transformation. Role Context Lucy Controls is a key area of Lucy Group's future growth strategy. Lucy Group is a highly successful, diversified international Group with a strategy for delivering long-term sustainable growth. Within Lucy Group, Lucy Controls comprises the following: Lucy Zodion (headquartered in Sowerby Bridge, UK): is an industry leader in advanced street lighting control, power distribution and electric vehicle (EV) supply solutions. Products include photocells, isolators, cut outs, power distribution enclosures and EV connection feeder pillars. ; Flashnet (headquartered in Brasov, Romania):offers a portfolio of smart and connected street lighting management systems. The business integrates the latest hardware, Internet of Things (IoT), energy and telecommunications technologies into hardware and software solutions to create and implement intelligent infrastructure and city control systems. ; Lawson Fuses (headquartered in Ponteland, UK, with manufacturing unit in India):specialises in the design, development and manufacturing of low voltage, High-Rupturing Capacity (HRC) fuse links and fuse holders. Sold direct and via distributors, applications include electric /electronic capital equipment, utilities, renewable energy and domestic households. ; All of the businesses have domestic and international sales. Role Dimensions The role will report directly to an Executive Director of Lucy Group. The role will also work with and report regularly to the Group's Board and Executive Directors. The role will have the following direct reports: Managing Director, Lucy Zodion General Manager, Lawson Fuses In addition, the Group will consider appropriate additional direct reports once the role is in position including finance, marketing and business analytics. The role will work closely with the senior leadership teams of Lucy Zodion, Flashnet and Lawson Fuses to drive the implementation of their activities in accordance with the strategic goals. The role will also work closely with the Group's service lines to review and enhance the businesses' performance, governance and approach within the Group's overall governance and strategy. The role will also need to work with the leadership team of Lucy Electric to align strategy and operations as required and ensure dissemination of opportunities and learnings across the Group. Key Accountabilities of the Role Analyse and evolve the strategy for Lucy Controls within Lucy Group's overall strategy- Working with the individual business' leadership teams and Group's Executive Directors to enhance and deliver the businesses' strategies (within the context of the Group's overall strategy). This will involve fully identifying and articulating the priorities and opportunities to maximise the businesses' strategic success. This will include: Reviewing and critiquing the businesses' strategic market forecasts and recognizing key market trends to inform and evolve strategies; With Group guidance, setting the context for and then reviewing the medium-term plans and annual business plans/budgets for each of the businesses. Working with the businesses' leadership teams and Group service lines to ensure the businesses are structured and resourced to deliver and exceed their strategic plans. Setting and reviewing business priorities - building on the businesses' strategic aims and the identified Group priorities, reviewing and agreeing the annual priorities for each of the businesses. In line with the Group's performance excellence programme, to ensure these business priorities are cascaded down through the businesses to clear and measurable personal objectives. Driving business performance and execution against strategy and annual business plans - Monitoring, reviewing and reporting on the businesses' performances against their strategies, business plans/budgets and priorities. This will involve relentlessly pushing the leadership teams to exceed their short and medium term objectives. Clear and concise reporting to Lucy Group main Board will be required. Governance - Working closely with the Group's Board, business leaders and Group service lines to ensure the Group's governance and processes are being appropriately implemented and maintained. Business opportunities - Identifying and analysing key elements of the businesses' strategies and growth opportunities, both organic and non-organic. Reviewing and critiquing business cases and opportunities which could include acquisitions, product line development, business structures, improvements or investments. Making clear recommendations to the Group's Board and the businesses' leadership teams, then ensuring they are delivered to plan. Enhancement of our values & brand - Ensuring the businesses live our values including delivering highest quality and customer-service across all our products and services. Actively working with the businesses' and Group's marketing teams to promote and enhance the businesses' brand and product lines, particularly where there are cross-selling opportunities. Regular engagement- This role will not be just about sitting behind a desk and will need regularly visiting to the businesses' key locations and industry/customer events (such as exhibitions) as well as with relevant stakeholders (including industry and government bodies as appropriate). Promoting the culture, values and ethos of the Group. Mentoring and guidance - Mentoring and guiding direct reports and business leadership teams. Identifying and working with the businesses' and Group HR to development and engage people across the businesses. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •15-25 years' experience of business leadership, can demonstrate strong growth and transformation capabilities, as well as delivery of business strategy •Degree in relevant discipline •Experience of delivering considerable revenue and margin growth in relevant industries in businesses of similar complexity and size •Experience of driving operational excellence and efficiencies •Technical qualification or relevant experience in the electrical or related industries • Experience of mergers and acquisitions Job Specific Skills: •Ability to develop and deliver clear business strategy •Ability to identify and analyse key market forecasts and trends •Ability to deliver strong performance and results both directly and indirectly through wider organisation •Strong leadership skills and experience, including Excellent people management and collaboration skills •Good analytical and problem-solving skills, including business opportunities and issues •Ability to make clear and well-structured recommendations, then ensure these are delivered •Work with multi-disciplinary teams to deliver strong business outcomes •The ability to work with agility and at pace to deliver timely results •Strong leadership and motivation behaviours •Dedication, determination and leading by example •Excellent interpersonal and networking skills . click apply for full job details
May 01, 2024
Full time
Internal Job Title:CEO of Lucy Controls Business: Lucy Group Location:Oxford Job Reference Number: 3286 Role Overview & Purpose A pivotal role with a clear mandate to drive significant growth across Lucy Controls businesses. Lucy Group is focused on growing its Lucy Controls businesses (comprising Lucy Zodion, Lawson Fuses and Flashnet) both in the UK and internationally. The CEO of Lucy Controls is required to enable and drive these businesses to deliver the significant global growth forecast in electrical and digital infrastructure. You will be front and centre for Controls strategy, driving overall performance, enabling the right culture, generating enthusiasm and relentless determination across the businesses. Your objective is to position the overall vision and strategy to enable the Controls businesses to meet the demands for growth. You will inspire employees and act as a role model for the sorts of behaviours required to embed change, striking the right balance between shortterm improvement and long-term value. The role should deliver the overall development of the Controls businesses to achieve combined annual revenues of over £60m by the end of the 5-year medium term plan. To achieve this, the CEO will need to: Position the overall strategic direction of the Lucy Controls businesses and organisation; Drive the development of the businesses to achieve their strategic plans, having regard to growth opportunities, greater business intelligence, increased productivity and achieving target revenues; Improve overall performance to deliver objectives, increase efficiencies and achieve sustainable profitability in all the businesses; Identify and exploit industry trends, market intelligence and customer relationship development to achieve growth opportunities; Ensure the businesses are structured, resourced and governed to deliver and exceed their business plans and priorities. This is an outstanding opportunity for an experienced and highly motivated leader with significant senior leadership capability, focused on meeting strategic targets. As a new role, this will require a seasoned people manager with significant prior experience of business growth and transformation. Role Context Lucy Controls is a key area of Lucy Group's future growth strategy. Lucy Group is a highly successful, diversified international Group with a strategy for delivering long-term sustainable growth. Within Lucy Group, Lucy Controls comprises the following: Lucy Zodion (headquartered in Sowerby Bridge, UK): is an industry leader in advanced street lighting control, power distribution and electric vehicle (EV) supply solutions. Products include photocells, isolators, cut outs, power distribution enclosures and EV connection feeder pillars. ; Flashnet (headquartered in Brasov, Romania):offers a portfolio of smart and connected street lighting management systems. The business integrates the latest hardware, Internet of Things (IoT), energy and telecommunications technologies into hardware and software solutions to create and implement intelligent infrastructure and city control systems. ; Lawson Fuses (headquartered in Ponteland, UK, with manufacturing unit in India):specialises in the design, development and manufacturing of low voltage, High-Rupturing Capacity (HRC) fuse links and fuse holders. Sold direct and via distributors, applications include electric /electronic capital equipment, utilities, renewable energy and domestic households. ; All of the businesses have domestic and international sales. Role Dimensions The role will report directly to an Executive Director of Lucy Group. The role will also work with and report regularly to the Group's Board and Executive Directors. The role will have the following direct reports: Managing Director, Lucy Zodion General Manager, Lawson Fuses In addition, the Group will consider appropriate additional direct reports once the role is in position including finance, marketing and business analytics. The role will work closely with the senior leadership teams of Lucy Zodion, Flashnet and Lawson Fuses to drive the implementation of their activities in accordance with the strategic goals. The role will also work closely with the Group's service lines to review and enhance the businesses' performance, governance and approach within the Group's overall governance and strategy. The role will also need to work with the leadership team of Lucy Electric to align strategy and operations as required and ensure dissemination of opportunities and learnings across the Group. Key Accountabilities of the Role Analyse and evolve the strategy for Lucy Controls within Lucy Group's overall strategy- Working with the individual business' leadership teams and Group's Executive Directors to enhance and deliver the businesses' strategies (within the context of the Group's overall strategy). This will involve fully identifying and articulating the priorities and opportunities to maximise the businesses' strategic success. This will include: Reviewing and critiquing the businesses' strategic market forecasts and recognizing key market trends to inform and evolve strategies; With Group guidance, setting the context for and then reviewing the medium-term plans and annual business plans/budgets for each of the businesses. Working with the businesses' leadership teams and Group service lines to ensure the businesses are structured and resourced to deliver and exceed their strategic plans. Setting and reviewing business priorities - building on the businesses' strategic aims and the identified Group priorities, reviewing and agreeing the annual priorities for each of the businesses. In line with the Group's performance excellence programme, to ensure these business priorities are cascaded down through the businesses to clear and measurable personal objectives. Driving business performance and execution against strategy and annual business plans - Monitoring, reviewing and reporting on the businesses' performances against their strategies, business plans/budgets and priorities. This will involve relentlessly pushing the leadership teams to exceed their short and medium term objectives. Clear and concise reporting to Lucy Group main Board will be required. Governance - Working closely with the Group's Board, business leaders and Group service lines to ensure the Group's governance and processes are being appropriately implemented and maintained. Business opportunities - Identifying and analysing key elements of the businesses' strategies and growth opportunities, both organic and non-organic. Reviewing and critiquing business cases and opportunities which could include acquisitions, product line development, business structures, improvements or investments. Making clear recommendations to the Group's Board and the businesses' leadership teams, then ensuring they are delivered to plan. Enhancement of our values & brand - Ensuring the businesses live our values including delivering highest quality and customer-service across all our products and services. Actively working with the businesses' and Group's marketing teams to promote and enhance the businesses' brand and product lines, particularly where there are cross-selling opportunities. Regular engagement- This role will not be just about sitting behind a desk and will need regularly visiting to the businesses' key locations and industry/customer events (such as exhibitions) as well as with relevant stakeholders (including industry and government bodies as appropriate). Promoting the culture, values and ethos of the Group. Mentoring and guidance - Mentoring and guiding direct reports and business leadership teams. Identifying and working with the businesses' and Group HR to development and engage people across the businesses. Qualifications, Experience & Skills Minimum Qualifications, Knowledge and Experience: •15-25 years' experience of business leadership, can demonstrate strong growth and transformation capabilities, as well as delivery of business strategy •Degree in relevant discipline •Experience of delivering considerable revenue and margin growth in relevant industries in businesses of similar complexity and size •Experience of driving operational excellence and efficiencies •Technical qualification or relevant experience in the electrical or related industries • Experience of mergers and acquisitions Job Specific Skills: •Ability to develop and deliver clear business strategy •Ability to identify and analyse key market forecasts and trends •Ability to deliver strong performance and results both directly and indirectly through wider organisation •Strong leadership skills and experience, including Excellent people management and collaboration skills •Good analytical and problem-solving skills, including business opportunities and issues •Ability to make clear and well-structured recommendations, then ensure these are delivered •Work with multi-disciplinary teams to deliver strong business outcomes •The ability to work with agility and at pace to deliver timely results •Strong leadership and motivation behaviours •Dedication, determination and leading by example •Excellent interpersonal and networking skills . click apply for full job details
Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Retail Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you! As the Director of Retail Operations you'll play a key role in executing our Retail Operations strategy, ensuring a top-tier experience across our Customer Care and Product Moderation functions. Leading our Retail Operations squad, you'll serve as a pivotal point of escalation and support, addressing all Customer Care and Product Moderator-related issues. Your focus will be on achieving best-in-class service and optimal outcomes for both customers and the business, aligning their interests. Our team is known for its high energy, collaboration efforts and thriving in an ever-changing business environment. From managing customer queries and sharing customer insights to help inform our product teams roadmaps, we take pride in contributing to Lyst's journey and actively shaping its success. Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key. The Role: On a day to day basis, you will be responsible for: Directing Retail Operations team, which includes the Customer Care and Product Moderation functions; responsibilities include setting and monitoring KPIs, overseeing regular customer insight reporting, as well as managing the budget and our vendor and agency relationships Ensuring customer needs and expectations are represented in the Lyst brand identity by partnering with relevant teams (e.g. Brand, Customer Experience, CRM) on campaigns, initiatives, new product features, and services Developing our post-purchase experience strategy for driving repeat business by leveraging industry and competitive insights to identify new opportunities and enabling our partners to provide top quality Customer Care Overseeing the data sources that capture customer sentiment and pain points (e.g. Trustpilot, Zendesk, and App store reviews) through the preparation of regular Voice of the Customer reporting and self-serve insight tools to help the business to test and validate new ideas, product features, and services Driving the ongoing improvement of process and technology required to ensure that we are delivering efficient tooling for our Retail Operations team Working collaboratively across Product, Partnerships, and Brand teams to ensure cohesive customer experiences, embracing our 'We Cultivate Customer Insights' company value Line managing and coaching team leads, responsible for their development and progression Building strong relationships with our Partner Customer Care teams and developing a community We believe having a strong mindset, positive attitude and an exceptional work ethic are key to this role. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway! We are looking for someone who has: Curiosity and pragmatism; you enjoy exploring new ideas to improve processes and drive new strategies Strong empathy for our customers and partners Experience directing, coaching, and growing high performing teams who are based in global locations Strong analytical mindset, with experience leveraging data and customer insights to unlock opportunities for growth and continuous improvement Excellent communication, presentation, and time management skills, with the ability to handle multiple priorities simultaneously in a fast paced environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays . We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team. Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work. Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more. We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
May 01, 2024
Full time
Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world's leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace. At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn't, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH. We're looking for a strategic and talented Director of Retail Operations with a passion for delivering exceptional customer experiences. If you thrive in a fast-paced environment, have excellent communication and leadership skills, and a proven track record of elevating customer satisfaction, we want to hear from you! As the Director of Retail Operations you'll play a key role in executing our Retail Operations strategy, ensuring a top-tier experience across our Customer Care and Product Moderation functions. Leading our Retail Operations squad, you'll serve as a pivotal point of escalation and support, addressing all Customer Care and Product Moderator-related issues. Your focus will be on achieving best-in-class service and optimal outcomes for both customers and the business, aligning their interests. Our team is known for its high energy, collaboration efforts and thriving in an ever-changing business environment. From managing customer queries and sharing customer insights to help inform our product teams roadmaps, we take pride in contributing to Lyst's journey and actively shaping its success. Success in this role will require in-depth knowledge on Customer Care systems such as Zendesk, a proactive mindset, a commitment to execution, and a supportive approach towards team members will be key. The Role: On a day to day basis, you will be responsible for: Directing Retail Operations team, which includes the Customer Care and Product Moderation functions; responsibilities include setting and monitoring KPIs, overseeing regular customer insight reporting, as well as managing the budget and our vendor and agency relationships Ensuring customer needs and expectations are represented in the Lyst brand identity by partnering with relevant teams (e.g. Brand, Customer Experience, CRM) on campaigns, initiatives, new product features, and services Developing our post-purchase experience strategy for driving repeat business by leveraging industry and competitive insights to identify new opportunities and enabling our partners to provide top quality Customer Care Overseeing the data sources that capture customer sentiment and pain points (e.g. Trustpilot, Zendesk, and App store reviews) through the preparation of regular Voice of the Customer reporting and self-serve insight tools to help the business to test and validate new ideas, product features, and services Driving the ongoing improvement of process and technology required to ensure that we are delivering efficient tooling for our Retail Operations team Working collaboratively across Product, Partnerships, and Brand teams to ensure cohesive customer experiences, embracing our 'We Cultivate Customer Insights' company value Line managing and coaching team leads, responsible for their development and progression Building strong relationships with our Partner Customer Care teams and developing a community We believe having a strong mindset, positive attitude and an exceptional work ethic are key to this role. If you're aligned to our values, excited about the opportunity, and you're really good at what you do (even if you don't tick all the boxes) apply anyway! We are looking for someone who has: Curiosity and pragmatism; you enjoy exploring new ideas to improve processes and drive new strategies Strong empathy for our customers and partners Experience directing, coaching, and growing high performing teams who are based in global locations Strong analytical mindset, with experience leveraging data and customer insights to unlock opportunities for growth and continuous improvement Excellent communication, presentation, and time management skills, with the ability to handle multiple priorities simultaneously in a fast paced environment Experience managing complex projects and multiple workstreams, with great attention to detail and strong stakeholder management skills Experience with e-commerce CX, with a proven track record of driving high performing results which follows industry leading CX practice Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays . We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team. Time Off : In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst's holiday year runs from 1 April to 31 March. Competitive Family Leave Package : This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss. Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start Training Allowance : We're big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources. Pension Scheme: Our pension provider is The People's Pension. We offer a minimum employee contribution of 5% and 3% employer contribution. Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You'll receive a free eye test every year and a discount towards glasses. Cycle-to-Work Scheme : Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them. Transport Season Ticket Loan : Employees can apply for an interest free season ticket loan to support your travel to work. Social Events : Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more. We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
May 01, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description The Team Leader is responsible for the clinical activities of the screening programme, ensuring robust rota management, screening and grading capacity planning, first line management of service staff and oversight of service performance and processes, this will include but not be limited to: Monitoring staff performance, training and competency, as well as the service's equipment and facilities. Day-to-day operational management and clinic appointment booking. This involves working with and across a wide range of stakeholders, particularly liaising with GP and Medical Centre managers. Ensuring the programme is delivered in line with national standards, providing an excellent screening service with the ultimate aim of reducing new blindness due to diabetic retinopathy. Job Dimensions Support Programme Manager in achieving objectives and capacity planning. The post holder will undertake RDS, DS and SLB clinics as required and be trained up to the required levels. Undertake clinics as required and manage teams in Dorset region. Ensure proper disposal of sensitive data and compliance with regulations. Maintain policy documents and ensure legislative compliance. Uphold safe working practices in line with organisational protocols. The main accountabilities Responsible for day to day service management and support, troubleshooting situations in clinic, providing advice and guidance and resolving operational issues. Responsible for capacity planning, venue booking and rota management to ensure screening episodes and grading results are within NSC timescales. Responsible for daily oversight of appointment waiting lists to ensure breached and overdue numbers are kept to a minimum, working with Central Admin to fill under-booked clinics, prioritise booking (e.g. new patients) and ensure fully utilised clinic capacity. Responsible for recruitment selection, induction, appraisal, review and continued professional development of screening and grading staff. Supporting the Programme Manager with health and safety assessment and training, risk assessment, business continuity planning, patient complaints/feedback, incident recording and incident investigation. Responsible for service quality and standards, assessing and monitoring performance and identifying training needs or devising Standard Operating Procedures to align processes, ensuring effective communication on a regular basis. Facilitate staff training and educational programmes to enhance their performance. Provide oversight of patient care pathways including working with the Central Admin, Failsafe and IT Helpdesk teams to manage pathway issues. Accountable for staff management and the daily overview of the screening teams work, monitoring attendance in accordance with NECSWS policy on absence including sickness, annual leave and special leave. Maintain an accurate service user database (NEC OptoMize), monitoring and adjusting configuration, user profiles, locations, grading matrix, etc., as required. Monitor and manage the service's equipment and facilities, including offices, van and camera maintenance. Assist with service user enquiries as and when required, ensuring enquiries are actioned and maintained appropriately and that confidentiality is kept at all times and in accordance with appropriate legislation. . Flexible approach to the changing needs of the local service and the organisation as a whole. Support colleagues with absence cover of screening clinics and/or grading depending on experience. Qualifications Health Screening Diploma (or City & Guilds) qualification. Management or Leadership experience including performance management of teams and individuals alongside an experience of working within diabetic eye screening, healthcare or other people/patient focused services Be willing and able to run all aspects of RDS, DS and SLB clinics and to be able to grade at all levels, with proven high sensitivity and sensitivity. Be able to use good effective communication skills both written and oral within a multidisciplinary team at all levels and with diabetic patients in a calm, sensitive, and reassuring way. As well as the ability to work successfully across professional organisations and with a multitude of stakeholders IT literate with a knowledge of information governance A full UK driving license and preferably your own transport Minimum of 5 GCSEs including grades A-C in English, Maths and a Science subject or equivalent. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who we are? We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.