Avocet Legal Careers has a fantastic opportunity for an experienced sales professional to join our client s fast growing, forward thinking legal services company as a New Enquiries Sales Advisor in Barnstaple. This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client s website or by telephone. This is not a cold calling role. The successful applicant will have a proven sales background, great telephone etiquette and the ability to close a sale. New Enquiries Sales Advisor responsibilities include: You will deal with inbound and outbound calls from people who have made an initial enquiry via our client s website or by telephone You will take detailed information from the clients and ensure you are asking the right questions You will be responsible for providing the relevant information to people in relation to the services provided by the company You will draft accurate letters/emails to send to prospective clients and new clients New Enquiries Sales Advisor requirements: You will have proven sales executive or sales advisor experience, ideally gained within a telesales position You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail You will be very client focused and will have exceptional customer service skills You will be driven and motivated in a fast-paced sales role and you will be able to close a sale You will be able to work under pressure and under your own initiative You will be able to work well in a team environment You will be able to work overtime when required due to the nature of the role Salary, Hours and Benefits: £30,000 per annum basic salary plus an additional minimum bonus of £2,000 per month with the opportunity to earn much more! Progression opportunities Working hours are 9.30am until 6.30pm with 1 hour for lunch on a rota 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave Pension If you are a experienced Telesales Advisor or Telesales Executive and you are looking for a new challenge working within a unique business based in Barnstaple, please get in touch with Sophia at Avocet Legal Careers today.
May 02, 2024
Full time
Avocet Legal Careers has a fantastic opportunity for an experienced sales professional to join our client s fast growing, forward thinking legal services company as a New Enquiries Sales Advisor in Barnstaple. This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client s website or by telephone. This is not a cold calling role. The successful applicant will have a proven sales background, great telephone etiquette and the ability to close a sale. New Enquiries Sales Advisor responsibilities include: You will deal with inbound and outbound calls from people who have made an initial enquiry via our client s website or by telephone You will take detailed information from the clients and ensure you are asking the right questions You will be responsible for providing the relevant information to people in relation to the services provided by the company You will draft accurate letters/emails to send to prospective clients and new clients New Enquiries Sales Advisor requirements: You will have proven sales executive or sales advisor experience, ideally gained within a telesales position You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail You will be very client focused and will have exceptional customer service skills You will be driven and motivated in a fast-paced sales role and you will be able to close a sale You will be able to work under pressure and under your own initiative You will be able to work well in a team environment You will be able to work overtime when required due to the nature of the role Salary, Hours and Benefits: £30,000 per annum basic salary plus an additional minimum bonus of £2,000 per month with the opportunity to earn much more! Progression opportunities Working hours are 9.30am until 6.30pm with 1 hour for lunch on a rota 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave Pension If you are a experienced Telesales Advisor or Telesales Executive and you are looking for a new challenge working within a unique business based in Barnstaple, please get in touch with Sophia at Avocet Legal Careers today.
The opportunity to work for a reputable company in birmingham has become available for a part time Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients. Customer Service Advisor Temporary 16ph paid weekly via umbrella Monday to Friday - 22.5hr week Birmingham City Centre As a Customer Service Advisor your key responsibilities will be to: Ensure that resources are allocated between in-house and external resources to prevent duplicate labour Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Advisor role, you will have previous experience: In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer In a fast paced, performance based role In a maintenance or facilities background The benefits of this Customer Service Advisor role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
May 02, 2024
Contractor
The opportunity to work for a reputable company in birmingham has become available for a part time Customer Service Advisor. This position is offering a temporary contract and an easily accessible location via public transport. You will be assisting to deliver priority repairs support, helping to improve the customer service and deliver positive results to their clients. Customer Service Advisor Temporary 16ph paid weekly via umbrella Monday to Friday - 22.5hr week Birmingham City Centre As a Customer Service Advisor your key responsibilities will be to: Ensure that resources are allocated between in-house and external resources to prevent duplicate labour Providing good customer service at all times. Dealing with high inbound call volumes. Ensuring all data is logged accurately and updated accordingly. Helping to support on customer complaints and finding resolutions to problems on first point of contact. Work collaboratively with other departments to ensure a streamlined process To be successful in this Customer Service Advisor role, you will have previous experience: In a similar role such as Repairs clerk, call centre operative, call handler, customer service officer In a fast paced, performance based role In a maintenance or facilities background The benefits of this Customer Service Advisor role are: Commutable location with easy transport links close by Experience in a reputable company Chance for progression due to business size If you are interested in this role please apply directly to this advert with your up to date CV and we will get in touch to discuss further.
Service Advisor - Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
May 02, 2024
Full time
Service Advisor - Reading BMW Salary £28,820.61 - £35,359.07 + OTE Up to £44,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
May 02, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Service Advisor Audi Macclesfield Basic Salary up to £32,146.07 DOE + OTE up to circa £39,000 45 Hours Create experiences you can be proud of. Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers.As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim. What we can offer you 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discountsthat save you money every day Gym discounts, cash healthcare plans, and acycle-to-work scheme Car discountsfor new and used purchases and servicing Flexible pension schemeandSharesave schemeto grow your savings Family-friendly policiesthat help you spend more time with the people that matter Awellbeing programmeto support you and your family An internalcolleague recognition systemto celebrate achievements Acommunity volunteering day What youll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believe Inchcape is for everyone. JBRP1_UKTJ
May 02, 2024
Full time
Service Advisor Audi Macclesfield Basic Salary up to £32,146.07 DOE + OTE up to circa £39,000 45 Hours Create experiences you can be proud of. Working with world-class brands as a Service Advisor youll have the drive to deliver outstanding and trusted experiences for our customers.As a Service Advisor youare the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, youll broaden your experience across both sites and brands. And with the right support from us, youll be able to progress as high as you can aim. What we can offer you 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discountsthat save you money every day Gym discounts, cash healthcare plans, and acycle-to-work scheme Car discountsfor new and used purchases and servicing Flexible pension schemeandSharesave schemeto grow your savings Family-friendly policiesthat help you spend more time with the people that matter Awellbeing programmeto support you and your family An internalcolleague recognition systemto celebrate achievements Acommunity volunteering day What youll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believe Inchcape is for everyone. JBRP1_UKTJ
Customer Service Advisor Kings Hill/Hybrid What it's like to work at SearchFlow: If you want to be part of a dynamic, ever-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition, and collaboration, both in our performance as a team and individually. We are proud to have been recognised for the fourth year running as Search Provider of the Year at the Modern Law Awards alongside being a leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated, and self-motivated people. As well as this we offer: 25 days' holiday, with optional 5 days unpaid leave per year. Flexible working with an expectation of a minimum of two working days in the office per week. Yearly salary and potential bonus. Supportive environment that actively encourages development and growth. Private health insurance. Lifestyle allowance paid up to £300 per annum for wellbeing activities. Free mortgage advice and conveyancing searches. Health and Wellbeing services (EAP). The Opportunity As the Customer Service Advisor, you will be an instrumental member of an award-winning Customer Service department that prides itself on delivering outstanding service in an ever-changing industry. You will be responsible for ensuring that you are supporting our customers' queries proactively and professionally within our agreed Service Levels. You will be required to multi-task, handling inbound calls whilst delivering a high standard of administration. In addition, keeping all customer interactions, processes, and procedures up to date in line with out business requirements with a strong focus being places on proactively problem solving, using advanced communication, and listening skills to fully understand our customers and suppliers needs to provide a timely resolution. The role will involve: Being an ambassador for SearchFlow working to always deliver the best-in-class Customer Services to our customer base via telephone, email, and other alternative communication methods. Maintaining a positive and professional attitude towards colleagues, customers, and suppliers. Life cycle support of customer queries or individuals for resolution, whilst monitoring progress and keeping customers informed of order progress. Accurate recording of all queries and requests with the appropriate information, prioritisation, and classification, and updating of query and resolution data. Collaborating and liaising with suppliers and internal teams, in particular escalation team support, to ensure that customer queries and requests are handled professionally and in a timely manner. Sharing knowledge and information and contributing to the teams/department's overall performance and capabilities. Meeting and achieving business Service Excellence and productivity targets. About you To be successful as the Customer Service Advisor you will have experience in a customer service environment and have a genuine passion and commitment to quality customer service and customer satisfaction. You will also have/be: Ability to demonstrate professionalism when resolving issues with troubleshooting. Efficient data entry skills. Ability to demonstrate excellent customer service and telephone skills. Ability to work flexibly and under pressure in a fast-paced environment to meet deadlines and targets. Ability to understand and work to agreed KPIs and other performance targets. About Us Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we've touched 1 in 4 property transactions. We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency. If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
May 02, 2024
Full time
Customer Service Advisor Kings Hill/Hybrid What it's like to work at SearchFlow: If you want to be part of a dynamic, ever-growing company, SearchFlow ticks all the boxes. We encourage passion, ambition, and collaboration, both in our performance as a team and individually. We are proud to have been recognised for the fourth year running as Search Provider of the Year at the Modern Law Awards alongside being a leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated, and self-motivated people. As well as this we offer: 25 days' holiday, with optional 5 days unpaid leave per year. Flexible working with an expectation of a minimum of two working days in the office per week. Yearly salary and potential bonus. Supportive environment that actively encourages development and growth. Private health insurance. Lifestyle allowance paid up to £300 per annum for wellbeing activities. Free mortgage advice and conveyancing searches. Health and Wellbeing services (EAP). The Opportunity As the Customer Service Advisor, you will be an instrumental member of an award-winning Customer Service department that prides itself on delivering outstanding service in an ever-changing industry. You will be responsible for ensuring that you are supporting our customers' queries proactively and professionally within our agreed Service Levels. You will be required to multi-task, handling inbound calls whilst delivering a high standard of administration. In addition, keeping all customer interactions, processes, and procedures up to date in line with out business requirements with a strong focus being places on proactively problem solving, using advanced communication, and listening skills to fully understand our customers and suppliers needs to provide a timely resolution. The role will involve: Being an ambassador for SearchFlow working to always deliver the best-in-class Customer Services to our customer base via telephone, email, and other alternative communication methods. Maintaining a positive and professional attitude towards colleagues, customers, and suppliers. Life cycle support of customer queries or individuals for resolution, whilst monitoring progress and keeping customers informed of order progress. Accurate recording of all queries and requests with the appropriate information, prioritisation, and classification, and updating of query and resolution data. Collaborating and liaising with suppliers and internal teams, in particular escalation team support, to ensure that customer queries and requests are handled professionally and in a timely manner. Sharing knowledge and information and contributing to the teams/department's overall performance and capabilities. Meeting and achieving business Service Excellence and productivity targets. About you To be successful as the Customer Service Advisor you will have experience in a customer service environment and have a genuine passion and commitment to quality customer service and customer satisfaction. You will also have/be: Ability to demonstrate professionalism when resolving issues with troubleshooting. Efficient data entry skills. Ability to demonstrate excellent customer service and telephone skills. Ability to work flexibly and under pressure in a fast-paced environment to meet deadlines and targets. Ability to understand and work to agreed KPIs and other performance targets. About Us Part of a £1.2 billion company, SearchFlow is the biggest conveyancing search provider in England and Wales. Over 2,500 legal clients trust us to run more than 1 million searches for them every year. We have completed 5,000,000 instructions and 26,000,000 searches so we've touched 1 in 4 property transactions. We are part of the DMGT, who are committed to investing in our portfolio of services. Because we have such a large, supportive company behind us, we can invest in nationwide, reliable datasets, enhanced mapping tools and an ordering platform that has been designed for ease of use and efficiency. If you want to be part of a dynamic, fast-growing company, SearchFlow ticks all the boxes. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people. We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we're looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a 'customer focused' approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably 'lead by example'. Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click ' Apply ' today and take your next step towards a career with Viking.
May 02, 2024
Full time
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we're looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a 'customer focused' approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably 'lead by example'. Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click ' Apply ' today and take your next step towards a career with Viking.
Join us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers wanting to make changes to their package or from new customers wanting to join Sky Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work:We're based in the heart of Newcastle looking onto St James' Park and close to all main transport hubs. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion:CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.
May 02, 2024
Full time
Join us as a Contact Centre Sales Advisor in our Newcastle contact centre earning £23,400 per annum with incentives on top - you can earn up to an extra £5,110 on average by smashing targets. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week. Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customer's needs, letting your personality shine Take inbound calls from customers wanting to make changes to their package or from new customers wanting to join Sky Be a Sky Ambassador selling the right package to the right customer Work 37.5 hours p/wk Mon-Sun with varied shift patterns to suit your lifestyle. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor. What you'll bring: A passion for great customer service Target driven Brilliant at connecting with people Ability to understand our customers' needs Creative approach to problem solving Willingness to learn new skills What we offer: Regular incentives & rewards In-depth sales training, that can be applied to any sales environment Clear progression path, with opportunities to upskill through our Advisor Development Program and Emerging Leader Program The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Subsidised onsite gym or discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards In addition to all these great benefits, you'll have the opportunity to take part in 'Time to Care', our commitment to give each colleague the opportunity to volunteer for up to 1 hour per week. All part of Sky's pledge to help tackle loneliness for our customers and in our communities Where you'll work:We're based in the heart of Newcastle looking onto St James' Park and close to all main transport hubs. Onsite you'll have access to a subsidised canteen as well as table tennis and pool tables, free tea and coffee, prayer room, bike storage and shower facilities. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Inclusion:CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about.
Hawkfield Recruitment is looking for an experienced Parts Advisor for a family-owned Dealership based in the Kidderminster area. Our client is a main dealership, and they are looking for an experienced Parts Advisor to join their team. As a Parts Advisor, you would be required to maintain a well-stocked department working closely with the workshop. You would also be required to sell parts to customers and trade customers as well as deliver outstanding customer service in line with the company's values. The hours for the Parts Advisor position are Monday - Friday 8am - 5:30pm with Saturday morning on a rota basis which is 1 in 2. The salary on offer is a basic salary between £27,000 plus a monthly bonus of £200 if the sales target is met. Responsibilities of Parts Advisor: Communicate and work closely with the service department Stock management Pre-picking parts for Vehicle Technician Sell parts to customers and trade customers Deal with any inbound parts enquires Pricing Ordering parts from internal and external sources Our client is seeking a candidate that has previous Parts Advisor or aftersales experience within another dealership or garage. If you are interested in applying for this Parts Advisor, please do not hesitate to contact a member of the team at Hawkfield Recruitment.
May 01, 2024
Full time
Hawkfield Recruitment is looking for an experienced Parts Advisor for a family-owned Dealership based in the Kidderminster area. Our client is a main dealership, and they are looking for an experienced Parts Advisor to join their team. As a Parts Advisor, you would be required to maintain a well-stocked department working closely with the workshop. You would also be required to sell parts to customers and trade customers as well as deliver outstanding customer service in line with the company's values. The hours for the Parts Advisor position are Monday - Friday 8am - 5:30pm with Saturday morning on a rota basis which is 1 in 2. The salary on offer is a basic salary between £27,000 plus a monthly bonus of £200 if the sales target is met. Responsibilities of Parts Advisor: Communicate and work closely with the service department Stock management Pre-picking parts for Vehicle Technician Sell parts to customers and trade customers Deal with any inbound parts enquires Pricing Ordering parts from internal and external sources Our client is seeking a candidate that has previous Parts Advisor or aftersales experience within another dealership or garage. If you are interested in applying for this Parts Advisor, please do not hesitate to contact a member of the team at Hawkfield Recruitment.
This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company's reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA's & KPI's. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeanour Effective & proactive listener Hands on experience with Zendesk, SAP & Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experience Job Offer An annual salary ranging from upto 25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry
May 01, 2024
Full time
This Inbound Customer Advisor role centres on providing exceptional service to customers within the retail industry. The successful candidate will be part of the Customer Service team based in Hyde and will be instrumental in enhancing customer satisfaction. Client Details Our client is a well-established entity within the retail sector. With a workforce numbering in the hundreds, this company prides itself on quality products and superior customer service. With a strong presence in the UK market, they are continuously seeking to improve and innovate. Description Key responsibilities consist of: Provide excellent customer service through inbound calls Use customer feedback to identify opportunities for improvement Stay updated with company policies, procedures, and retail industry trends Uphold the company's reputation by ensuring customer satisfaction Handling consumer complaint, queries and requests received via call & email only. Capable of managing 100 calls on a day-to-day basis Align with inter-departments to ensure all complaints, queries and requests are closed within SLA's & KPI's. Resolve customer queries and complaints effectively and efficiently Maintain a thorough knowledge of products to offer accurate information to customers Process orders and returns as needed Collaborate with team members to meet and exceed customer service goals Adhere to the stipulated SLAs laid for the email and call functions. Act and adhere to the company policies without hampering the consumer experience. Profile A successful Inbound Customer Advisor should have: A qualification in a relevant field Previous experience in a customer service role within the retail industry Excellent communication and problem-solving skills Ability to handle customer complaints and queries professionally Ability to meet deadlines and work effectively in a fast-paced environment. Microsoft Office suite & reporting skills Soft spoken & supportive demeanour Effective & proactive listener Hands on experience with Zendesk, SAP & Shopify would be desirable. Proficiency in using customer service software and tools Strong team spirit and a commitment to improving customer experience Job Offer An annual salary ranging from upto 25,000 Excellent opportunities for career progression Pension & NI contribution Hybrid working Flexit-time shifts optional (Evenings) Overtime optional A supportive and collaborative work environment A role that offers the chance to make a real impact in the retail industry
INVOICE FINANCE BUSINESS DEVELOPMENT MANAGER LONDON - HYBRID WORKING UP TO 45,000 + 80,000 OTE INBOUND/QUALIFIED ENQUIRIES ONLY + PROGRESSION Get Recruited are exclusively recruiting for a highly successful business in Commercial Finance, specialising in Invoice Finance, who are looking to expand their team with an experienced Invoice Finance Business Development Manager. As a Invoice Finance Business Development Manager, you will handle inbound enquiries from business owners across the UK, consulting them on the right solutions for their business. This is a fantastic opportunity for an individual with a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive background who is looking to benefit from a fantastic commission scheme, excellent long-term career prospects, development and progression, flexible working and much more! THE INVOICE FINANCE BUSINESS DEVELOPMENT ROLE: Making contact with clients who have enquired about invoice and commercial finance Building strong relationships with new and existing clients Understanding each clients needs and referring them to the most suitable lenders based on relevant criteria Producing written proposals to be sent to lenders Working closely with and regularly liaising with lenders to follow up on your clients processes Keeping in touch with prospects to ensure they receive contact form lenders, gain quotations and understand the solutions offered to them Update the database to ensure that all customer details are accurate and entered onto the CRM THE PERSON: Experience as a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive Confident to work and build relationships with Business Owners, Directors and Senior Managers Strong negotiating and communication skills Attention to detail THE BENEFITS: Up to 45,000 basic salary OTE 80,000 (Current team are regularly exceeding 6 figures!) All leads are inbound and qualified! No Cold Calling! Uncapped commission Excellent opportunities for progression Xmas Bonus Regular social events Get Recruited is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
INVOICE FINANCE BUSINESS DEVELOPMENT MANAGER LONDON - HYBRID WORKING UP TO 45,000 + 80,000 OTE INBOUND/QUALIFIED ENQUIRIES ONLY + PROGRESSION Get Recruited are exclusively recruiting for a highly successful business in Commercial Finance, specialising in Invoice Finance, who are looking to expand their team with an experienced Invoice Finance Business Development Manager. As a Invoice Finance Business Development Manager, you will handle inbound enquiries from business owners across the UK, consulting them on the right solutions for their business. This is a fantastic opportunity for an individual with a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive background who is looking to benefit from a fantastic commission scheme, excellent long-term career prospects, development and progression, flexible working and much more! THE INVOICE FINANCE BUSINESS DEVELOPMENT ROLE: Making contact with clients who have enquired about invoice and commercial finance Building strong relationships with new and existing clients Understanding each clients needs and referring them to the most suitable lenders based on relevant criteria Producing written proposals to be sent to lenders Working closely with and regularly liaising with lenders to follow up on your clients processes Keeping in touch with prospects to ensure they receive contact form lenders, gain quotations and understand the solutions offered to them Update the database to ensure that all customer details are accurate and entered onto the CRM THE PERSON: Experience as a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive Confident to work and build relationships with Business Owners, Directors and Senior Managers Strong negotiating and communication skills Attention to detail THE BENEFITS: Up to 45,000 basic salary OTE 80,000 (Current team are regularly exceeding 6 figures!) All leads are inbound and qualified! No Cold Calling! Uncapped commission Excellent opportunities for progression Xmas Bonus Regular social events Get Recruited is acting as an Employment Agency in relation to this vacancy.
Put your skills to the test by being the person who delivers excellence to our client's customers and build on your current talents. You already have the attributes below and we want to help you succeed in your next big step in your career: A passion for customer service and sales Excellent communication skills A professional, can-do attitude Confident use of the keyboard and data entry The ability to work efficiently and follow procedures Experience of working to sales targets Keen problem-solving skills Enjoys working in a friendly team orientated environment Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service and Sales on a long-term temporary basis and are interviewing now! You will be responsible for generating revenue from inbound calls whilst giving a memorable customer experience. There is also the chance to grow in the role, where you will be given the opportunity to be multiskilled in other areas (Twitter and Webchat). As part of the customer engagement team, you will from time-to-time work customer facing in both the English and French terminal buildings. You will receive two weeks of comprehensive sales, customer service and product training. Once your training is complete, you will be supported in your development by a Team Manager and Mentor. Full time - 37.5 hours per week, this will be 5 shifts of 7.5 hours (Monday to Sunday) candidates must be fully flexible. Starting at 25,313.31 ( 12.98 per hour) plus Enhanced Weekend Rates. Increase in pay if you are scheduled to work over the weekend (extra 3.48 per hour on a Saturday and 9.78 per hour on a Sunday). Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
May 01, 2024
Seasonal
Put your skills to the test by being the person who delivers excellence to our client's customers and build on your current talents. You already have the attributes below and we want to help you succeed in your next big step in your career: A passion for customer service and sales Excellent communication skills A professional, can-do attitude Confident use of the keyboard and data entry The ability to work efficiently and follow procedures Experience of working to sales targets Keen problem-solving skills Enjoys working in a friendly team orientated environment Manpower's client, who provide the quickest, easiest and most eco-friendly way to cross the Channel (Folkestone to Calais in 35 minutes) are looking for talented individuals with expertise in Customer Service and Sales on a long-term temporary basis and are interviewing now! You will be responsible for generating revenue from inbound calls whilst giving a memorable customer experience. There is also the chance to grow in the role, where you will be given the opportunity to be multiskilled in other areas (Twitter and Webchat). As part of the customer engagement team, you will from time-to-time work customer facing in both the English and French terminal buildings. You will receive two weeks of comprehensive sales, customer service and product training. Once your training is complete, you will be supported in your development by a Team Manager and Mentor. Full time - 37.5 hours per week, this will be 5 shifts of 7.5 hours (Monday to Sunday) candidates must be fully flexible. Starting at 25,313.31 ( 12.98 per hour) plus Enhanced Weekend Rates. Increase in pay if you are scheduled to work over the weekend (extra 3.48 per hour on a Saturday and 9.78 per hour on a Sunday). Apart from the great salary, they also have free parking onsite, discounted travel as well as discounts at various retail outlets. Manpower is acting as a Recruitment Business for this role. If this, is you, apply NOW!
INVOICE FINANCE ACCOUNT MANAGER LONDON - HYBRID WORKING UP TO 45,000 + 80,000 OTE INBOUND/QUALIFIED ENQUIRIES ONLY + PROGRESSION Get Recruited are exclusively recruiting for a highly successful business in Commercial Finance, specialising in Invoice Finance, who are looking to expand their team with an experienced Invoice Finance Account Manage. As a Invoice Finance Account Manager, you will handle inbound enquiries from business owners across the UK, consulting them on the right solutions for their business. This is a fantastic opportunity for an individual with a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive background who is looking to benefit from a fantastic commission scheme, excellent long-term career prospects, development and progression, flexible working and much more! THE INVOICE FINANCE ACCOUNT MANAGER ROLE: Making contact with clients who have enquired about invoice and commercial finance Building strong relationships with new and existing clients Understanding each clients needs and referring them to the most suitable lenders based on relevant criteria Producing written proposals to be sent to lenders Working closely with and regularly liaising with lenders to follow up on your clients processes Keeping in touch with prospects to ensure they receive contact form lenders, gain quotations and understand the solutions offered to them Update the database to ensure that all customer details are accurate and entered onto the CRM THE PERSON: Experience as a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive Confident to work and build relationships with Business Owners, Directors and Senior Managers Strong negotiating and communication skills Attention to detail THE BENEFITS: Up to 45,000 basic salary OTE 80,000 (Current team are regularly exceeding 6 figures!) All leads are inbound and qualified! No Cold Calling! Uncapped commission Excellent opportunities for progression Xmas Bonus Regular social events Get Recruited is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
INVOICE FINANCE ACCOUNT MANAGER LONDON - HYBRID WORKING UP TO 45,000 + 80,000 OTE INBOUND/QUALIFIED ENQUIRIES ONLY + PROGRESSION Get Recruited are exclusively recruiting for a highly successful business in Commercial Finance, specialising in Invoice Finance, who are looking to expand their team with an experienced Invoice Finance Account Manage. As a Invoice Finance Account Manager, you will handle inbound enquiries from business owners across the UK, consulting them on the right solutions for their business. This is a fantastic opportunity for an individual with a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive background who is looking to benefit from a fantastic commission scheme, excellent long-term career prospects, development and progression, flexible working and much more! THE INVOICE FINANCE ACCOUNT MANAGER ROLE: Making contact with clients who have enquired about invoice and commercial finance Building strong relationships with new and existing clients Understanding each clients needs and referring them to the most suitable lenders based on relevant criteria Producing written proposals to be sent to lenders Working closely with and regularly liaising with lenders to follow up on your clients processes Keeping in touch with prospects to ensure they receive contact form lenders, gain quotations and understand the solutions offered to them Update the database to ensure that all customer details are accurate and entered onto the CRM THE PERSON: Experience as a Business Development Manager, Sales Executive, Sales Development Representative, Telesales Executive, Business Development Executive, Sales Advisor, Inbound Sales Executive, Account Manager or New Business Executive Confident to work and build relationships with Business Owners, Directors and Senior Managers Strong negotiating and communication skills Attention to detail THE BENEFITS: Up to 45,000 basic salary OTE 80,000 (Current team are regularly exceeding 6 figures!) All leads are inbound and qualified! No Cold Calling! Uncapped commission Excellent opportunities for progression Xmas Bonus Regular social events Get Recruited is acting as an Employment Agency in relation to this vacancy.
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.The role is a permanent, full-time position working remotely 48 hours per week on a '4 on / 4 off' rota basis between 6pm - 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.Why work for Lowri Beck?• Annual Salary review• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)• Company sick pay• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more• 24/7 EAP Helpline• Free on-site car parking, including free use of electric vehicle charging points• Located close to the Town Centre for public transport links• Hybrid working • Development opportunitiesKey Responsibilities• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.What we are looking for• Must be at least 18 years of age.• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.• Good level of general education (minimum GCSE level including English & Maths or equivalent).• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.• Previous experience of working night shifts would be beneficial but not an essential.• Computer literate with the ability to operate Microsoft Office.• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.• Good organisational and administrational skills.Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
May 01, 2024
Full time
We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we're creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our smart metering exchange team.The role is a permanent, full-time position working remotely 48 hours per week on a '4 on / 4 off' rota basis between 6pm - 6am. The salary for the role is £27,456 per annum. Please note that you are required to be at least 18 years of age to be considered for this role.Why work for Lowri Beck?• Annual Salary review• 30 Days holiday, incremental to 33 days with yearly service (inclusive of Bank holidays)• Company sick pay• Become a member of our HealthShield benefits programme giving you discounts on everyday shopping, as well as claiming money back on dentist, opticians, physio appointments plus much more• 24/7 EAP Helpline• Free on-site car parking, including free use of electric vehicle charging points• Located close to the Town Centre for public transport links• Hybrid working • Development opportunitiesKey Responsibilities• Receiving inbound calls from suppliers and customers regarding metering appointments, including those categorised as high risk, and advising customers & suppliers on the best course of action in an emergency or dangerous situation.• Communicating directly with operatives and field managers to resolve emergency queries while booking all emergency and maintenance appointments on internal systems.What we are looking for• Must be at least 18 years of age.• Live within a commutable distance to Wigan to attend the office for any training & other ad-hoc occasions.• Good level of general education (minimum GCSE level including English & Maths or equivalent).• Excellent telephone manner with experience working in a fast-paced customer service environment, with previous customer service experience within a call/contact centre environment being advantageous.• Previous experience of working night shifts would be beneficial but not an essential.• Computer literate with the ability to operate Microsoft Office.• Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative on a night shift.• Good organisational and administrational skills.Calisen is proud to be a Real Living Wage paying employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams' backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.
Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. We are also offering the Customer Service Advisor Great staff discount (following probation); 29 days holiday per year (including bank holidays); Free car parking; Paid lunch break; Personal use of in-store equipment after hours. We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by: Offering excellent service to our customers both internally and externally; Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status; Order processing; Liaising with other departments and with 3rd party companies; Handling and resolving customer complaints; Communication and coordination with internal departments; Collating information relating to product failure and warranty issues; Providing product service back-up; Arranging for required parts and product servicing to be provided; Liaising with our internal installation teams and 3rd party field-based installers; Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc; Working 40 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis. (Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00). The successful Customer Service Advisor will have Have at least 12 months experience within a customer service office-based environment; Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone; The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously; The ability to be a team player; Excellent attention to detail; Computer literate skills including Excel, Word, and Outlook; Strong interpersonal skills, adaptability and flexibility when required; The ability to prioritise and manage time effectively in a fast-paced environment; A professional and friendly telephone manner.
May 01, 2024
Full time
Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. We are also offering the Customer Service Advisor Great staff discount (following probation); 29 days holiday per year (including bank holidays); Free car parking; Paid lunch break; Personal use of in-store equipment after hours. We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by: Offering excellent service to our customers both internally and externally; Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status; Order processing; Liaising with other departments and with 3rd party companies; Handling and resolving customer complaints; Communication and coordination with internal departments; Collating information relating to product failure and warranty issues; Providing product service back-up; Arranging for required parts and product servicing to be provided; Liaising with our internal installation teams and 3rd party field-based installers; Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc; Working 40 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis. (Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00). The successful Customer Service Advisor will have Have at least 12 months experience within a customer service office-based environment; Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone; The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously; The ability to be a team player; Excellent attention to detail; Computer literate skills including Excel, Word, and Outlook; Strong interpersonal skills, adaptability and flexibility when required; The ability to prioritise and manage time effectively in a fast-paced environment; A professional and friendly telephone manner.
Overview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. About the role If you have a positive, open approach and a passion for delivering exceptional service then come join our team . We are looking for a someone that can provide an excellent customer experience by dealing with all inbound calls in a supportive and a development focused working environment. Competitive annual salary Company pension scheme Life Assurance (4 x salary) Healthcare Flex benefits scheme Ideally we would like you to complete first contact resolution so full training will be provided to support this. You will gain a great insight into this industry, speaking to a wide variety of callers such as clients, IFA's (Independent Financial Advisors), investors and other financial institutions. You will help with a variety of different calls such as account servicing raising appropriate work, requesting investigations, portfolio valuations, update customer account details, dealing with different investment products we work with, such as ISA's, Unit Trusts, Investment Trusts and OEIC's- no two days are the same! This role will also give you a great understanding of different areas of the business and processes across the organisation.You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. The Ideal Candidate Good customer focus and complaint handling skills Excellent PC & keyboard skills Excellent call handling skills with a great telephone manner Organisation and time management skills to prioritise workloads Analytical, problem solving and decision making skills EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
May 01, 2024
Full time
Overview SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. About the role If you have a positive, open approach and a passion for delivering exceptional service then come join our team . We are looking for a someone that can provide an excellent customer experience by dealing with all inbound calls in a supportive and a development focused working environment. Competitive annual salary Company pension scheme Life Assurance (4 x salary) Healthcare Flex benefits scheme Ideally we would like you to complete first contact resolution so full training will be provided to support this. You will gain a great insight into this industry, speaking to a wide variety of callers such as clients, IFA's (Independent Financial Advisors), investors and other financial institutions. You will help with a variety of different calls such as account servicing raising appropriate work, requesting investigations, portfolio valuations, update customer account details, dealing with different investment products we work with, such as ISA's, Unit Trusts, Investment Trusts and OEIC's- no two days are the same! This role will also give you a great understanding of different areas of the business and processes across the organisation.You will be at the heart or our organisation where we love to develop, support and give full training to our staff so you must be eager to learn and gain new skills. The Ideal Candidate Good customer focus and complaint handling skills Excellent PC & keyboard skills Excellent call handling skills with a great telephone manner Organisation and time management skills to prioritise workloads Analytical, problem solving and decision making skills EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
The role We are looking for an Account Manager (Asset Finance) The Marketplace team specifically represents what we see as the future of how we can 'build a better financial world' for SMEs in the UK. Working in Sales, you will be working in a vibrant and ambitious team. Check out more about the team here : Who are we? Our mission is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash. 99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform. What will you be doing? As an Asset Finance Specialist for the Marketplace team you'll give our customers exceptional service in managing all kinds of equipment funding applications to 3rd party lender partners. Working closely with both internal and external teams, you will structure and manage these applications from start to completion and provide the client with an in-depth understanding of the range of asset finance solutions available. Engage with SMEs in inbound as well as outbound calls/emails/sms Understand credit applications and be able to give ad-hoc guidance on credit worthiness. Gather all relevant documents so applications are well packaged, can move forward and be submitted to 3rd party lenders Know everything about our partners' products so you can confidently present the right options to our clients Provide timely updates for ongoing cases, answering questions related to specific applications or product queries Understand that all lenders operate differently, respect their process and build excellent individual relationships with them Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for An Asset Finance expert with experience in a sales role within the industry as a broker or directly for a lender Ability to structure transactions across a range of asset types and risk profiles Confidence to build and maintain long lasting business relationships Motivation to achieve and exceed targets Intent on having an impact on the business and processes, and proactively bring innovative ideas At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better . Why join us? Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. We offer hybrid working, with 2-3 days per week based in the office. When you're in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about. A few highlights: Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions and exclusive discounts with Hertility for reproductive health support. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Learning allowance of £300 per year. Lifestyle: Gympass, Electric Car Scheme and more! And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team! Want to Build The Incredible? We'd love to hear from you.
May 01, 2024
Full time
The role We are looking for an Account Manager (Asset Finance) The Marketplace team specifically represents what we see as the future of how we can 'build a better financial world' for SMEs in the UK. Working in Sales, you will be working in a vibrant and ambitious team. Check out more about the team here : Who are we? Our mission is to build the place where small businesses get the funding they need to win. We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash. 99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business. Want to learn more? We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: To see what our customers think, visit our Trustpilot page: And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform. What will you be doing? As an Asset Finance Specialist for the Marketplace team you'll give our customers exceptional service in managing all kinds of equipment funding applications to 3rd party lender partners. Working closely with both internal and external teams, you will structure and manage these applications from start to completion and provide the client with an in-depth understanding of the range of asset finance solutions available. Engage with SMEs in inbound as well as outbound calls/emails/sms Understand credit applications and be able to give ad-hoc guidance on credit worthiness. Gather all relevant documents so applications are well packaged, can move forward and be submitted to 3rd party lenders Know everything about our partners' products so you can confidently present the right options to our clients Provide timely updates for ongoing cases, answering questions related to specific applications or product queries Understand that all lenders operate differently, respect their process and build excellent individual relationships with them Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for An Asset Finance expert with experience in a sales role within the industry as a broker or directly for a lender Ability to structure transactions across a range of asset types and risk profiles Confidence to build and maintain long lasting business relationships Motivation to achieve and exceed targets Intent on having an impact on the business and processes, and proactively bring innovative ideas At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better . Why join us? Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle. We offer hybrid working, with 2-3 days per week based in the office. When you're in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about. A few highlights: Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions and exclusive discounts with Hertility for reproductive health support. Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work. Development: Learning allowance of £300 per year. Lifestyle: Gympass, Electric Car Scheme and more! And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team! Want to Build The Incredible? We'd love to hear from you.
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt is looking for a professional, highly motivated, and energetic software Sales Director (individual contributor) to drive regional enterprise sales for our disruptive IaaS Cloud Security, Access Governance & Privileged Access Mgmt. (PAM) solutions.The Sales Director will combine a good working knowledge of (IaaS & SaaS) Identity, Cloud Security, or PAM with prospecting and sales skills. You will ultimately be responsible for the entire enterprise sales cycle and meeting or exceeding territory quota.Sales Directors are the primary interface to both Prospects and Customers and are responsible for actively driving and managing day-to-day prospecting and selling activity in the region.This activity includes opportunity Discovery, Demo, RFP/RFI, Evaluation & POC stages of the sales process, and working in conjunction with Sales Engineering & Product Management Teams to identify and close new deals. This job is located remotely in London. WHAT YOU WILL BE DOING Effectively interact with Field Sales, Cloud Team, and Line of Business decision makers. Learn and maintain knowledge of Saviynt's solutions, focused on Cloud. Security, Cloud Access Governance and PAM Aggressively identify qualified sales opportunities across all assigned accounts. Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate a meaningful pipeline. Maintain disciplined, detailed, and up-to-date records on Lead and opportunity activity in SFDC to ensure effective leadership development, proper team communication, and executive visibility. Be diligent in timely follow-up and provide quality work products. Attend and assist with corporate and field sales and marketing events. Achieve monthly and quarterly revenue objectives. WHAT YOU BRING 5+ year's experience in enterprise Cloud Security or PAM sales and Lead Generation. Possess a knowledge base of Cloud Identity Management, Cloud Privileged Access Management, and/or Cloud Security Governance technology. Cloud Security domain knowledge helpful, including AWS, Azure, Google, IBM, Chef, and Puppet. Strong cybersecurity territory contacts at VP, SVP, CxO levels Successful history of working with Resellers, SI's, and Advisories. Strong Customer Service orientation, persistence, and ability to follow through. Proven ability and skill to navigate through all levels of an enterprise organization to drive sales. Professional, ambitious, determined, and results-oriented mindset. Positive attitude, team-oriented, self-starter who can work alone and in a collaborative manner to achieve regional goals. Strong written, verbal, and presentation communication skills. Verifiable track record of results. Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
May 01, 2024
Full time
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt is looking for a professional, highly motivated, and energetic software Sales Director (individual contributor) to drive regional enterprise sales for our disruptive IaaS Cloud Security, Access Governance & Privileged Access Mgmt. (PAM) solutions.The Sales Director will combine a good working knowledge of (IaaS & SaaS) Identity, Cloud Security, or PAM with prospecting and sales skills. You will ultimately be responsible for the entire enterprise sales cycle and meeting or exceeding territory quota.Sales Directors are the primary interface to both Prospects and Customers and are responsible for actively driving and managing day-to-day prospecting and selling activity in the region.This activity includes opportunity Discovery, Demo, RFP/RFI, Evaluation & POC stages of the sales process, and working in conjunction with Sales Engineering & Product Management Teams to identify and close new deals. This job is located remotely in London. WHAT YOU WILL BE DOING Effectively interact with Field Sales, Cloud Team, and Line of Business decision makers. Learn and maintain knowledge of Saviynt's solutions, focused on Cloud. Security, Cloud Access Governance and PAM Aggressively identify qualified sales opportunities across all assigned accounts. Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate a meaningful pipeline. Maintain disciplined, detailed, and up-to-date records on Lead and opportunity activity in SFDC to ensure effective leadership development, proper team communication, and executive visibility. Be diligent in timely follow-up and provide quality work products. Attend and assist with corporate and field sales and marketing events. Achieve monthly and quarterly revenue objectives. WHAT YOU BRING 5+ year's experience in enterprise Cloud Security or PAM sales and Lead Generation. Possess a knowledge base of Cloud Identity Management, Cloud Privileged Access Management, and/or Cloud Security Governance technology. Cloud Security domain knowledge helpful, including AWS, Azure, Google, IBM, Chef, and Puppet. Strong cybersecurity territory contacts at VP, SVP, CxO levels Successful history of working with Resellers, SI's, and Advisories. Strong Customer Service orientation, persistence, and ability to follow through. Proven ability and skill to navigate through all levels of an enterprise organization to drive sales. Professional, ambitious, determined, and results-oriented mindset. Positive attitude, team-oriented, self-starter who can work alone and in a collaborative manner to achieve regional goals. Strong written, verbal, and presentation communication skills. Verifiable track record of results. Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach. Duties/Responsibilities Manage customer complaints by letter, phone and in person with the best interests of the company at all times Managing a high number of inbound and outbound calls per day Ensuring deadlines and targets are achieved whilst maintaining a high quality of service Meeting and greet customers with a presentable appearance and professional attitude when on controller duties Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation Delegate repairs and use outside contractors such as Halfords auto centres, main-dealers, exhaust, tyre and MOT centres and any other recommended repair specialist with Management authorisation Arrange refunds of repairs direct to customers To negotiate and authorise refunds of insurance products and guarantee's direct to customers Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports Complying with FSA rules and regulations Health & Safety Responsibilities It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others. This includes reporting all accidents and near misses to management. Reporting any potential issues which could cause harm. Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Employee's Handbook. Knowledge, Skills and Experience Essential Full and valid driving licence Excellent communication skills Confidence, enthusiasm & pro-activeness Computer literate High energy level & resilience Desireable Understanding of the Retail Motor Industry Federation Understanding of the Financial Services Authority Previous After Sales experience
May 01, 2024
Full time
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach. Duties/Responsibilities Manage customer complaints by letter, phone and in person with the best interests of the company at all times Managing a high number of inbound and outbound calls per day Ensuring deadlines and targets are achieved whilst maintaining a high quality of service Meeting and greet customers with a presentable appearance and professional attitude when on controller duties Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation Delegate repairs and use outside contractors such as Halfords auto centres, main-dealers, exhaust, tyre and MOT centres and any other recommended repair specialist with Management authorisation Arrange refunds of repairs direct to customers To negotiate and authorise refunds of insurance products and guarantee's direct to customers Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports Complying with FSA rules and regulations Health & Safety Responsibilities It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others. This includes reporting all accidents and near misses to management. Reporting any potential issues which could cause harm. Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Employee's Handbook. Knowledge, Skills and Experience Essential Full and valid driving licence Excellent communication skills Confidence, enthusiasm & pro-activeness Computer literate High energy level & resilience Desireable Understanding of the Retail Motor Industry Federation Understanding of the Financial Services Authority Previous After Sales experience
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Consultant Location: Bath, Stirling, Edinburgh Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers. The Role: As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G. We have modern office facilities in three main locations - We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office. We also offer exam support for anyone looking to gain financial qualifications The full-time working hours are 35hrs per week with shifts patterns between 8.30am - 5.30pm. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales Own all requests and enquiries from end to end, delivering a personal service Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues Identify ways in which we can continue to improve the way we do things Key Knowledge, Skills & Experience: This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable: Experience of customer service and administrative environments (preferably in financial services, but not essential) Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential Organisational skills Ability to connect and build rapport where appropriate What we offer: Generous pension (up to 13% company contribution) Eligibility for annual performance bonus 30 days' holiday per year plus bank holidays (32 in Scotland) Private medical insurance Critical Illness cover (subject to T&C) Work Level: Colleague Recruiter Name: Sarah Mathers We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Customer Service Consultant Location: Bath, Stirling, Edinburgh Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers. The Role: As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G. We have modern office facilities in three main locations - We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office. We also offer exam support for anyone looking to gain financial qualifications The full-time working hours are 35hrs per week with shifts patterns between 8.30am - 5.30pm. Key Responsibilities Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales Own all requests and enquiries from end to end, delivering a personal service Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues Identify ways in which we can continue to improve the way we do things Key Knowledge, Skills & Experience: This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable: Experience of customer service and administrative environments (preferably in financial services, but not essential) Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential Organisational skills Ability to connect and build rapport where appropriate What we offer: Generous pension (up to 13% company contribution) Eligibility for annual performance bonus 30 days' holiday per year plus bank holidays (32 in Scotland) Private medical insurance Critical Illness cover (subject to T&C) Work Level: Colleague Recruiter Name: Sarah Mathers We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.