Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: 24,000 - 25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 02, 2024
Contractor
Job Title: Complaints & Claims Handler (9 month FTC) Location: Nottingham City Centre (fully office based) Hours: Monday to Friday, 9am- 5pm Salary: 24,000 - 25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract. Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines. Responsibilities include: Record, handle, and own regulated complaint cases and claims, ensuring timely responses. Maintain accurate complaint records and categorise them according to business and FCA standards. Resolve complaints using finance sector knowledge and regulations. Identify and escalate concerns within the company's processes. Liaise with customers, retailers, and third parties via various channels. Proactively manage cases, setting clear expectations. Write letters to customers confirming complaint outcomes. Represent the team in projects as required. Develop networks throughout the company to gather information and provide expert advice. Ensure fair treatment of customers and compliance with standards. Report on complaint drivers and support feedback processes. Key Skills: Experience in handling complaints and claims, ideally within financial services Knowledge of finance sector regulations (desirable) Excellent written and verbal communication skills. Proficiency in letter writing Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes. Benefits: 28 days holiday per annum Cycle to work scheme Excellent pension scheme Life Assurance Lovely modern city centre offices with excellent transport networks Personal development plans Please note, Due to the nature of the role, any successful candidates will be put through intense financial credit checks, a DBS check and general onboarding checks, please only apply if you will pass the checks. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
RTA Fee Earner Hybrid- 1 Day in office per week Bolton 25,000 They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided. The role offers great opportunities to progress your legal career in one of the UK's largest law firms. What we are looking for within the role: The ability to effectively manage a caseload to ensure court deadlines and targets are met. Effective telephone skills and the ability to negotiate effectively to agree to an appropriate settlement. File handling experience within a law practice or insurer. Experience in Law through further education or experience. The Package: Monday to Friday 9am-5pm with 1 hour unpaid lunch break, with only 1 day in the office per week 35 hours per week Working for a successful, world renowned company 25,000 Please apply today with your latest CV to be booked in for an immediate telephone interview. Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
RTA Fee Earner Hybrid- 1 Day in office per week Bolton 25,000 They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided. The role offers great opportunities to progress your legal career in one of the UK's largest law firms. What we are looking for within the role: The ability to effectively manage a caseload to ensure court deadlines and targets are met. Effective telephone skills and the ability to negotiate effectively to agree to an appropriate settlement. File handling experience within a law practice or insurer. Experience in Law through further education or experience. The Package: Monday to Friday 9am-5pm with 1 hour unpaid lunch break, with only 1 day in the office per week 35 hours per week Working for a successful, world renowned company 25,000 Please apply today with your latest CV to be booked in for an immediate telephone interview. Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
May 02, 2024
Full time
Swift Placements are currently recruiting for Motor Claims Handlers for our client - one of the UK's leading providers for insurance and legal services. Our client are looking to recruit several candidates due to growth within the claims handling teams. This position is based in Liverpool City Centre with the option of Hybrid available once you are establised within your role. The Role The successful applicants will be joining a team that provide white labelled claims habdling solutions for a number of UK private and commercial motor insurers. Our client has a number of roles within this team including own damage, third party, third party bodily injury, credit hire, third party intervention and subrogated recoveries - all roles having excellent opportunities to progress. Key Duties & Responsibilities. Make correct policy decisions in regard to indemnity and coverage referring where necessary To review liability to ensure correct decision made and where necessary negotiate liability settlement To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire To ensure recovery of claims outlay, where necessary Ensure reserves are accurately based on current information for all elements of the claim within authority levels Appoint appropriate partner companies and monitor/manage their performance Clear communication with customers, third parties and their representatives Deal with telephone calls including completing any actions necessary as a result Maintain own allocation of files within SLA Contribute to team/department performance by assisting colleagues to ensure team targets are met To process and/or authorise payments within authority levels To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints To maintain data accuracy and files to agreed standards To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business To build great relationships with cross functional teams to ensure overall success To drive your own development by actively seeking development opportunities To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures To adhere to company policies and procedures To actively and positively promote and represent the Carpenters group throughout the firm, and to external bodies Experience & Knowledge - Preferred previous experience of first/third party insurhace claims handling or FNOL. - CII Qualified/ Part Qualified preferred but not essential. - Good technical knowledge. - Confident telephone manner. - Previous Customer Service Skills/ Experience. - Strong written, oral and interpersonal skills. - An ability to work using own initative within boundaries. - An ability to work effectively with people across a wide range of levels and responsibilities. - Good IT/ Keyboard skills. - Good numeric skills. Salary & Benefits. Salary 22,500 - 29,000 Depeneding on Experience. -30 Days holiday per annum (inclusive of bank holidays or day in lei where applicable) -Hybrid Working Module following probation once candidate is competant within role. -Matched Giving. -Medicash. -Life Assurance. -Pension Scheme. -Active network of Wellbeing Champions. -Training & Development Opportunities.
Job Title: Litigator - Personal Injury Prisoner Claims Location: Sharston, M22 4HH Salary: Up to 55,000 depending on experience, Along with a very generous commission scheme, paid monthly in arrears Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the best law firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 5,500 reviews. About The Role: We are currently looking for an experienced Personal Injury Prison Claims lawyer to join our OL/PL team. The role will be to manage your own caseload of predominately pre and post issue fast track Personal Injury Prisoner claim cases. We offer a generous commission structure, where all our lawyer, get a percentage of every case they win. Person Specification: Proven billing track record of handling a litigated caseload Genuine tenacity A focus on advancing cases to and through litigation to achieve the best possible outcome for our clients Ability to handle fast track prisoner claims Demonstrable experience of dealing with litigated files from inception, through applications and challenges, to trial / disposal hearing Salary, Hours & Benefits: A basic salary up to 55,000 depending on experience. Along with a very generous commission scheme, paid monthly in arrears Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after one year of service Extra day's holiday for your birthday after two years' service Private medical insurance available Death in Service Active social committee with generous departmental and firm-wide social budget Recruitment Process: Please send a CV and covering letter by clicking APPLY. Our employees are our most important asset and it's our employees who have made Express Solicitors the success it is today. Our recruitment process consolidates that success. At Express Solicitors, we rate skill and ability above all else and therefore our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of; Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Handler, Legal Secretary, Legal Aid Fee Earner, Legal Caseworker, Law Graduate, Lawyer, PI Solicitor, Personal Injury Lawyer, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner will also be considered for this role.
May 02, 2024
Full time
Job Title: Litigator - Personal Injury Prisoner Claims Location: Sharston, M22 4HH Salary: Up to 55,000 depending on experience, Along with a very generous commission scheme, paid monthly in arrears Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the best law firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 5,500 reviews. About The Role: We are currently looking for an experienced Personal Injury Prison Claims lawyer to join our OL/PL team. The role will be to manage your own caseload of predominately pre and post issue fast track Personal Injury Prisoner claim cases. We offer a generous commission structure, where all our lawyer, get a percentage of every case they win. Person Specification: Proven billing track record of handling a litigated caseload Genuine tenacity A focus on advancing cases to and through litigation to achieve the best possible outcome for our clients Ability to handle fast track prisoner claims Demonstrable experience of dealing with litigated files from inception, through applications and challenges, to trial / disposal hearing Salary, Hours & Benefits: A basic salary up to 55,000 depending on experience. Along with a very generous commission scheme, paid monthly in arrears Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after one year of service Extra day's holiday for your birthday after two years' service Private medical insurance available Death in Service Active social committee with generous departmental and firm-wide social budget Recruitment Process: Please send a CV and covering letter by clicking APPLY. Our employees are our most important asset and it's our employees who have made Express Solicitors the success it is today. Our recruitment process consolidates that success. At Express Solicitors, we rate skill and ability above all else and therefore our recruitment policy encourages applications from all. Candidates with the relevant experience or job titles of; Litigation Assistant, Legal Executive, Legal Support Assistant, Paralegal, Legal Handler, Legal Secretary, Legal Aid Fee Earner, Legal Caseworker, Law Graduate, Lawyer, PI Solicitor, Personal Injury Lawyer, Chartered Legal Executive, Personal Injury Caseworker, PI Caseworker, Personal Injury Fee Earner, PI Fee Earner will also be considered for this role.
A Leading National Personal Injury Practice is recruiting a Multi-Track Case Handler for their Merseyside office. You will be based in their reputable Serious Injury department dealing with all aspects of litigated and non-litigated Serious injury claims. The role will be on the claimant side of matters with the majority of the cases having a value of between 25k to 250k The ideal candidate will have at least 4 years experience within the personal injury, have a proven track record of managing a caseload including multi track matters, have a strong understanding of the CPR and good IT and communicational skills. In return the firm will offer a competitive salary 25,000.00 to 33,000.00 alongside an attractive benefits package as expected from larger firms including health care, hybrid working and an above average holiday allowance. There is excellent progression opportunities from a dedicated in-house training academy to support you with your career. Please contact Daniel Powell and Miller Grace for more information on this role or apply to be immediately considered.
May 02, 2024
Full time
A Leading National Personal Injury Practice is recruiting a Multi-Track Case Handler for their Merseyside office. You will be based in their reputable Serious Injury department dealing with all aspects of litigated and non-litigated Serious injury claims. The role will be on the claimant side of matters with the majority of the cases having a value of between 25k to 250k The ideal candidate will have at least 4 years experience within the personal injury, have a proven track record of managing a caseload including multi track matters, have a strong understanding of the CPR and good IT and communicational skills. In return the firm will offer a competitive salary 25,000.00 to 33,000.00 alongside an attractive benefits package as expected from larger firms including health care, hybrid working and an above average holiday allowance. There is excellent progression opportunities from a dedicated in-house training academy to support you with your career. Please contact Daniel Powell and Miller Grace for more information on this role or apply to be immediately considered.
We are an FCA-regulated claims management company with permission to advise, investigate or represent the client. Due to continued growth, we are seeking a claim handler with experience in claimants' accident management, credit hire, and personal injury claims. This role is an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel his/her career and help the firm reach the next level of success. As a claim handler, you will be managing the new and existing claims whilst completing the following: Taking details from clients mainly over the phone but also in person or by email Collecting evidence, establishing liability and deciding the best course of action Opening files on the case management system (proclaim) Instructing credit hire companies and panel solicitors where necessary Liaising with the clients and third-party insurers Liaising with panel solicitors/file handlers Liaising with other parties such as repairers, hire companies, police, witnesses, etc. Providing updates and explaining legal documents to the clients Assisting clients in completing documents where necessary Contacting clients for outstanding information/ documentation. Office administration (photocopying, scanning, incoming and outgoing posts etc.) Skills needed Have good knowledge and experience in establishing liability Worked in a similar role in a claims management company, credit hire company or solicitor practice Experience in dealing with client and third-party insurers, repairers, solicitors, engineers, credit hire companies knowledge of credit hire and personal injury claims is essential (RTA) Knowledge of Microsoft Word, Outlook and the Internet; computer literate with strong typing skills Excellent communication skills and the ability to deal with clients in a friendly and professional manner over the telephone and in person Other information: Hours: Monday to Thursday, 9 am to 5.30 pm, Friday, 9 am-5 pm Transport: 5 minutes walking distance from Pudding Mill Lane station No agencies please
May 02, 2024
Full time
We are an FCA-regulated claims management company with permission to advise, investigate or represent the client. Due to continued growth, we are seeking a claim handler with experience in claimants' accident management, credit hire, and personal injury claims. This role is an excellent opportunity for an ambitious, highly knowledgeable individual who wants to excel his/her career and help the firm reach the next level of success. As a claim handler, you will be managing the new and existing claims whilst completing the following: Taking details from clients mainly over the phone but also in person or by email Collecting evidence, establishing liability and deciding the best course of action Opening files on the case management system (proclaim) Instructing credit hire companies and panel solicitors where necessary Liaising with the clients and third-party insurers Liaising with panel solicitors/file handlers Liaising with other parties such as repairers, hire companies, police, witnesses, etc. Providing updates and explaining legal documents to the clients Assisting clients in completing documents where necessary Contacting clients for outstanding information/ documentation. Office administration (photocopying, scanning, incoming and outgoing posts etc.) Skills needed Have good knowledge and experience in establishing liability Worked in a similar role in a claims management company, credit hire company or solicitor practice Experience in dealing with client and third-party insurers, repairers, solicitors, engineers, credit hire companies knowledge of credit hire and personal injury claims is essential (RTA) Knowledge of Microsoft Word, Outlook and the Internet; computer literate with strong typing skills Excellent communication skills and the ability to deal with clients in a friendly and professional manner over the telephone and in person Other information: Hours: Monday to Thursday, 9 am to 5.30 pm, Friday, 9 am-5 pm Transport: 5 minutes walking distance from Pudding Mill Lane station No agencies please
Have you had experience working in the insurance industry? Are you looking to move into a Commercial Insurance role? Our client is a highly reputable Insurance Broker with several offices and a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. We have an exciting opportunity for an Insurance Administrator to join the team in the Redruth area. This is a full time permanent role with competitive salary of up to 28,000 per annum (depending on experience) and benefits on offer. The successful candidate will be responsible for carrying out all administration for new and existing clients. Duties will involve data entry of insurance details, claims handling administration and updating client records accurately and efficiently. You will be working with a team of Account Handlers and supporting them day to day. The successful candidate must have; Experience in working within insurance (1-2 years minimum) Personal lines or commercial insurance experience Excellent administration skills High attention to detail Passion for professionalism Knowledge of Excel and other Microsoft packages In return you can expect a very competitive remuneration package, full investment in your professional development and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
May 02, 2024
Full time
Have you had experience working in the insurance industry? Are you looking to move into a Commercial Insurance role? Our client is a highly reputable Insurance Broker with several offices and a continued appetite for growth. They have a progressive and supportive approach and pride themselves on going above and beyond for their clients and employees. We have an exciting opportunity for an Insurance Administrator to join the team in the Redruth area. This is a full time permanent role with competitive salary of up to 28,000 per annum (depending on experience) and benefits on offer. The successful candidate will be responsible for carrying out all administration for new and existing clients. Duties will involve data entry of insurance details, claims handling administration and updating client records accurately and efficiently. You will be working with a team of Account Handlers and supporting them day to day. The successful candidate must have; Experience in working within insurance (1-2 years minimum) Personal lines or commercial insurance experience Excellent administration skills High attention to detail Passion for professionalism Knowledge of Excel and other Microsoft packages In return you can expect a very competitive remuneration package, full investment in your professional development and future career opportunities. Elite Staffing Solutions are acting as an Employment Agency on this vacancy.
Personal Lines Account Handler Location: Ipswich Salary: Negotiable + Benefits Overview At WM Brokers (part of Brown & Brown Europe) we are looking for a Personal Lines Account Handler to join the successful and experienced team based in the Ipswich office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Providing client insurance handling service as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals. Ensuring that work undertaken is within scope of knowledge and experience, referring to senior staff for guidance as required. Provide excellent service to client's making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers. Provide customers/clients with appropriate insurance cover and advice. Advising insurers in respect of all new business, amendments and renewal transactions. Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions. Ensuring that all compliance and company procedures are adhered to on a day to day basis. Ensure that full and accurate computer records are maintained and kept up to date. Assist the claims department in respect of cover operative and other technical matters. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and/or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines insurance market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
May 02, 2024
Full time
Personal Lines Account Handler Location: Ipswich Salary: Negotiable + Benefits Overview At WM Brokers (part of Brown & Brown Europe) we are looking for a Personal Lines Account Handler to join the successful and experienced team based in the Ipswich office location. The position provides advice to clients to ensure conversion of new business, service of existing accounts and retention of renewals to achieve company income targets and to provide support to clients in all aspects of the sales process in accordance with company procedures and regulatory requirements. This is a long term and progressive opportunity with a stable and reputable broker. You will need insurance underwriting or broking knowledge from either another broker or financial services company. If you are keen on working in a professional, friendly and happy environment this position will suit you. The day to day : Providing client insurance handling service as required in a professional, timely and efficient manner - handling quotations, new business, mid-term amendments and renewals. Ensuring that work undertaken is within scope of knowledge and experience, referring to senior staff for guidance as required. Provide excellent service to client's making sure that Treating Customers Fairly (TCF) is paramount in all dealings with customers. Provide customers/clients with appropriate insurance cover and advice. Advising insurers in respect of all new business, amendments and renewal transactions. Communicating with clients and ensuring that they are fully aware of the cover provided and any gaps in cover or significant terms, conditions or exclusions. Ensuring that all compliance and company procedures are adhered to on a day to day basis. Ensure that full and accurate computer records are maintained and kept up to date. Assist the claims department in respect of cover operative and other technical matters. What's on offer: Negotiable basic salary + bonus Wide range of additional addon benefits and discounts (Pension, Holiday etc) Your experience: Knowledge of Personal Lines Insurance covering either Motor and/or Household risks Insurance experience of handling new enquiries, renewals and mid-term adjustments Good knowledge of the Personal Lines insurance market place Ability to identify the best policy to meet clients' needs Ability to take responsibility for own performance Strong verbal and written communication
Job Advert Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm. Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey. What you'll do in this role Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model Accurately registering new claims in line with the circumstances of loss or damage Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage Discussing the claim outcome with customers effectively and in line with claims processes Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes. Investigating claims where required including assessing cause and extent of damages or loss Your qualifications and experience At least 12 months' experience in a senior claims handling role Familiarity with financial regulatory requirements related to insurance claims processing Demonstrate a keen eye for detail in evaluating claims and managing financial transactions Sound interpersonal, planning and analytical skills Confident in delivering briefing sessions and analysing data to support operational improvements Flexibility in communication, especially in challenging circumstances What's in it for you Competitive salary of £26,500 with opportunities for growth Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel. A furry friend perk - a subscription to for your beloved canine companion. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP Be part of delivering world-class service and shaping our claim's philosophy Work in an inclusive and collaborative environment In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers. Job Reference: UK02278
May 02, 2024
Full time
Job Advert Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm. Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey. What you'll do in this role Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model Accurately registering new claims in line with the circumstances of loss or damage Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage Discussing the claim outcome with customers effectively and in line with claims processes Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes. Investigating claims where required including assessing cause and extent of damages or loss Your qualifications and experience At least 12 months' experience in a senior claims handling role Familiarity with financial regulatory requirements related to insurance claims processing Demonstrate a keen eye for detail in evaluating claims and managing financial transactions Sound interpersonal, planning and analytical skills Confident in delivering briefing sessions and analysing data to support operational improvements Flexibility in communication, especially in challenging circumstances What's in it for you Competitive salary of £26,500 with opportunities for growth Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel. A furry friend perk - a subscription to for your beloved canine companion. Wellbeing support through free access to services that enhance your mental and physical health. Comprehensive dental plan and priority access to a private GP Be part of delivering world-class service and shaping our claim's philosophy Work in an inclusive and collaborative environment In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers. Job Reference: UK02278
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
May 02, 2024
Full time
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility? We are currently looking for a new Commercial Property Claims Handler to join the team in Manchester and will consider candidates with experience within either commercial or domestic property claims. Role Summary and Purpose Manage a portfolio of first party property claims. Working in conjunction with Underwriters. Liaise with brokers, stakeholders and insureds as required. Key Tasks and Responsibilities Efficiently handle all claims which are part of the job holder's file allocation in accordance with group SLA's Adjust, assess and manage assigned claims within own defined authority. Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained. Setting of file strategies and negotiating settlement in accordance with policy terms. Deliver effective and proactive communications when negotiating, focusing on claims resolution to optimise settlement times Deliver a customer centric claims proposition that will enhance the Arch reputation / brand. Role Requirements & Skills Skills / Competencies Working knowledge of appropriate product lines Working knowledge of UK claims and market practices Ability to correctly interpret policy cover. Ability to apply a high level of self-management. Enthusiasm and passion for strong customer service Strong analytical, verbal and written skills Qualifications CII qualifications desirable Experience Property claims experience
Our highly respected and expanding client, one of the UKs leading Personal Injury claims specialist, is looking for a New Claims Handler to join their busy team based in Bolton at an exciting time for the business. This is a largely administrative role with very streamlined processes that requires no previous legal experience or qualification, full training will of course be given. Graduate applications will be considered by the client. Candidates will demonstrate a positive "can-do" attitude, be confident, motivated to succeed and make the most of this excellent opportunity with the opportunity to progress within the firm over time. Responsibilities to include: Opening up of new claims Contacting clients Document generation Paper file creation Contact with any relevant parties ie police, councils Deal with related claims eg Engineer reports/instruction Review and follow up of reports Verifying of information with clients Diarising of all tasks Accurate record keeping Answering of phone and emails Covering for colleagues on a rota ID Checks Confident communication with colleagues and clients via phone and face to face General administration as required This is an office based full time role, 9am - 5.30pm Monday to Friday. Some overtime is likely to be required. There is free parking on site and full training will of course be given where required. This role offers a competitive salary and great benefits.
May 02, 2024
Full time
Our highly respected and expanding client, one of the UKs leading Personal Injury claims specialist, is looking for a New Claims Handler to join their busy team based in Bolton at an exciting time for the business. This is a largely administrative role with very streamlined processes that requires no previous legal experience or qualification, full training will of course be given. Graduate applications will be considered by the client. Candidates will demonstrate a positive "can-do" attitude, be confident, motivated to succeed and make the most of this excellent opportunity with the opportunity to progress within the firm over time. Responsibilities to include: Opening up of new claims Contacting clients Document generation Paper file creation Contact with any relevant parties ie police, councils Deal with related claims eg Engineer reports/instruction Review and follow up of reports Verifying of information with clients Diarising of all tasks Accurate record keeping Answering of phone and emails Covering for colleagues on a rota ID Checks Confident communication with colleagues and clients via phone and face to face General administration as required This is an office based full time role, 9am - 5.30pm Monday to Friday. Some overtime is likely to be required. There is free parking on site and full training will of course be given where required. This role offers a competitive salary and great benefits.
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
May 02, 2024
Full time
Claims Handler - Professional Negligence Bristol, UK - Salary up to 26k Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! This is what you'll be doing As a Claims Handler, your duties and responsibilities will be as follows:- Reviewing insurance policy terms and investigating potential issues. Assisting insured professionals in responding to complaints and claims. Negotiating settlements within delegated authority. Managing caseload to avoid unnecessary litigation and ensure effective resolution. The experience you'll bring to the team You will bring the following experience to the Claims Handling team:- Previous experience in claims with technical knowledge and expertise. Excellent communication skills, both orally and in writing. Good decision-making skills and ability to prioritise effectively. Proficiency in Microsoft Office and ideally experience with a case management system. This is what you'll get in return You will receive the following as part of the overall package:- Competitive salary. Generous benefits package. Opportunity to work with a growing team in a dynamic legal environment. Are you up to the challenge? If you're ready to make your mark in the legal industry as a Claims Handler, apply now! If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Claims Handler Bolton (Remote working or office based) Permanent £24,000 - £28,000 Dependent on Experience The Client My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. The Role Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join the subsidence team. The role can be based in the Bolton Office or Home Based (ideally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home). The Responsibilities Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include: Communicating with customers, contractors and insurer clients over the telephone, email and in writing Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage Updating and creating building repair scopes using our in-house schedule of rates Assessing contractor estimates Negotiating cash settlements for repairs with policyholders Managing panel contractors, controlling repair schedules and costs Settling claims under delegated authority Experience Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor Demonstrate great communication and organisation skills Ability to demonstrate a high standard of customer service Computer literate, with excellent verbal and written communication skills Ability to thrive in a fast-paced target driven environment Positive attitude and be a flexible, self-motivated team player Attention to detail and ability to assess and resolve problems and find solutions Flexibility and adaptability The ability to organise own workload The ability to work in a fast paced and changing environment This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)! Benefits Company car allowance Bonus scheme Pension contribution matched up to 5% Life Assurance (2 x basic salary) Free Headspace membership Eye Test Vouchers Access to Employee Assistance Programme Access to training and professional qualifications
May 02, 2024
Full time
Claims Handler Bolton (Remote working or office based) Permanent £24,000 - £28,000 Dependent on Experience The Client My client is a well-established client who help their clients manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. The Role Due to our clients continued expansion in the UK market, they are looking for a self-driven and confident desk-based Building Technician to join the subsidence team. The role can be based in the Bolton Office or Home Based (ideally you will have had previous experience of working from home before because you'll know the discipline and focus required to work from home). The Responsibilities Main duties and responsibilities will be to work as part of our desk-based team to drive subsidence claims towards settlement and will include: Communicating with customers, contractors and insurer clients over the telephone, email and in writing Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage Updating and creating building repair scopes using our in-house schedule of rates Assessing contractor estimates Negotiating cash settlements for repairs with policyholders Managing panel contractors, controlling repair schedules and costs Settling claims under delegated authority Experience Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor Demonstrate great communication and organisation skills Ability to demonstrate a high standard of customer service Computer literate, with excellent verbal and written communication skills Ability to thrive in a fast-paced target driven environment Positive attitude and be a flexible, self-motivated team player Attention to detail and ability to assess and resolve problems and find solutions Flexibility and adaptability The ability to organise own workload The ability to work in a fast paced and changing environment This is an exciting opportunity for ambitious individuals seeking career path progression. As a permanent employee of my client you will be entitled to an array of benefits, including 25 days holiday (plus bank holidays), access to discounts to thousands of retailers as well as the training and support you require to take your career further than ever before (plus many more)! Benefits Company car allowance Bonus scheme Pension contribution matched up to 5% Life Assurance (2 x basic salary) Free Headspace membership Eye Test Vouchers Access to Employee Assistance Programme Access to training and professional qualifications
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
May 02, 2024
Full time
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Customer Service Advisor role Our client based in Watford are currently recruiting for a Customer Service advisor to join their growing team. The purpose of this role is to assist with providing admin support, helping with general office duties and liaising with members both over the phone and via email as you will be reporting to the Member & Employee Services Manager. Full training in the role and on their systems will be provided, so if you are friendly, consider yourself to be a team player and willing to work hard - the role could be for you! Our client is in the process of relocating to Croxley Green, where the role be based. At least 1-2 years of Customer Service experience, and claims handler experience preferable but not essential. Benefits of the role: Salary range: 21-22,000 per annum 35 hours a week based in the Croxley Green office Death in service 10x salary (immediately on appointment) Company pension scheme (auto enrolled) Voluntary dental after completion of probationary period PMI after 6 months Performance-related bonus scheme (subject to bonus scheme rules re eligibility) 23 days holiday per year
May 02, 2024
Full time
Customer Service Advisor role Our client based in Watford are currently recruiting for a Customer Service advisor to join their growing team. The purpose of this role is to assist with providing admin support, helping with general office duties and liaising with members both over the phone and via email as you will be reporting to the Member & Employee Services Manager. Full training in the role and on their systems will be provided, so if you are friendly, consider yourself to be a team player and willing to work hard - the role could be for you! Our client is in the process of relocating to Croxley Green, where the role be based. At least 1-2 years of Customer Service experience, and claims handler experience preferable but not essential. Benefits of the role: Salary range: 21-22,000 per annum 35 hours a week based in the Croxley Green office Death in service 10x salary (immediately on appointment) Company pension scheme (auto enrolled) Voluntary dental after completion of probationary period PMI after 6 months Performance-related bonus scheme (subject to bonus scheme rules re eligibility) 23 days holiday per year
BRAND NEW ROLE TEMP - PERM WELCOMING AND PROGRESSIVE TONBRIDGE BASED TEAM They're actively seeking a highly capable individual to join their team who can bring their excellent organisational and planning skills to the table. With first class communication skills, both verbal and written, and the natural ability to effortlessly juggle a multitude of tasks, you will play a significant role within this vibrant and hardworking team. As a Admin Coordinator/PA, you'll be responsible for: Managing the handlers' diary, portal, email, and voice message access Offering key support to the claims handlers to help them succeed in their roles Effectively communicate with customers and clients to ensure they have a positive experience when interacting with the company. Location: TonbridgeSalary: £23,000 - £25,000Hours: Monday - Friday 9am - 5.30pm If you're detail-oriented, have excellent communication skills, and can help manage our busy office, we encourage you to apply for this exciting opportunity. Contact Melissa at TN recruits Temps to discover more and to apply TODAY to avoid missing out. In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
May 02, 2024
Full time
BRAND NEW ROLE TEMP - PERM WELCOMING AND PROGRESSIVE TONBRIDGE BASED TEAM They're actively seeking a highly capable individual to join their team who can bring their excellent organisational and planning skills to the table. With first class communication skills, both verbal and written, and the natural ability to effortlessly juggle a multitude of tasks, you will play a significant role within this vibrant and hardworking team. As a Admin Coordinator/PA, you'll be responsible for: Managing the handlers' diary, portal, email, and voice message access Offering key support to the claims handlers to help them succeed in their roles Effectively communicate with customers and clients to ensure they have a positive experience when interacting with the company. Location: TonbridgeSalary: £23,000 - £25,000Hours: Monday - Friday 9am - 5.30pm If you're detail-oriented, have excellent communication skills, and can help manage our busy office, we encourage you to apply for this exciting opportunity. Contact Melissa at TN recruits Temps to discover more and to apply TODAY to avoid missing out. In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
May 01, 2024
Full time
We are looking for ambitious, driven candidates who are looking to join a dynamic, exciting and collaborative division. You will work with industry leaders and household names. Many of our leadership team and partners started their careers at Keoghs which underlines both what a great place it is to work and also the commitment to our people and the development of their potential and their careers. Whilst our counter-fraud team is the largest and longest-established in the UK, we don't do stuffy and formal; we are down to earth and enjoy the delivery of legal excellence. We are incredibly proud of our reputation and of the work we do with our clients in defeating dishonest motor claims and developing strategies and to identify and prevent new and emerging risks. We seek like-minded candidates who want to join us in this exciting and important work and to develop and further their careers with us. The File Handler Assistant role involves working with File Handler(s) within a team environment. It is possible that as a File Handler Assistant that you will work with either 1 or 2 aligned File Handlers, or for any of the File Handlers within the fraud team.The role involves working, by way of delegation, on cases on behalf of a wide range of Insurance clients. A File Handler Assistant will not have ownership of any of their own cases, they will be responsible for carrying out individual file handling tasks on cases for and in support of the File Handler(s). On occasion the File Handler Assistant will be required to undertake strategic assessments on the case as well as to act on behalf of the File Handler in their absenceThe role will encompass procedural drafting and compliance, investigations and evidential reviews. A File Handler Assistant is expected to own each task delegated to them from start to finish. The role requires attention to detail and to ensure the case files run pro-actively in order to assist the File Handlers' strategic decision making. There will be exposure to several types of fraud work consisting of the following types of claim:• Bogus Passenger• Staged/Contrived• Fraudulent Exaggeration• Induced accidents• Low Speed Impact• Late Notification Claims• Credit Hire Fraud• MIB Claims• Organised Crime Compensation package Hyrbrid working 1 day in the office, 4 days remote,Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Health Care Cash plan Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan , Gym Flex Key Accountabilities The work handled by the File Handler Assistant will be governed by the caseload of the File Handler(s) that they are assigned to, these include but are not limited to: Litigation • Procedural drafting• Costs SchedulesInvestigations• Evidential reviews and assessments• Liaising with policyholders and witnesses• Proofing of key witnesses• Working with counsel• Instructing experts - internal and/or external suppliers Resolution • Negotiation of third party costs in accordance with the CPR• Drafting of appropriate settlement documentationResponsibilities in case management include, but not limited to: Client Excellence • Assisting on files in accordance with agreed client guidelines• Ensuring maximum client satisfaction on each case Technical excellence • Liaising with all appropriate involvements on the case in order to carry out agreed investigations to meet the set strategy• Ensures all file and investigative deadlines are complied with• Dealing, and achieving, the best result with litigation, ensuring full compliance with the court timetable• Dealing pro-actively and achieving the best results with the case investigations from receipt until point of resolution• Timely and accurate maintenance of all Case Management Systems from opening to closure• Adherence to file management policies• Ensure compliance with the SRA Standards & Regulations Financial Excellence • Be commercially aware, by working in an efficient and effective manner• Commercial awareness so as to retain profitability• Achieve financial targets• Ensure timely and accurate billing Cultural Excellence • Adhere to the Keoghs Values Working Hours 35 hours per week, Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Parklands, Bolton office - Hybrid Essential Skills and Attributes • Established interest in law either through further education (e.g. LPC or ILEX) or experience within a process driven legal environment• Experience of drafting court documents and understanding of processes• Good telephone and communication skills with people at all levels inside and outside the business• An ability to organise and prioritise tasks using initiative• Calm under pressure with the ability to re-prioritise and delegate effectively when required• An ability to analyse evidence• Good Literacy and IT skills• Good team worker with the flexibility to do what is required to get a result and ensure client service levels are met• Ability to work effectively within the Keoghs Shared Behaviour framework Required Soft Skills: • Client Care/Service• Organisation• Ability to prioritise and adaptability• Teamwork and collaboration• Oral and written communication• Interpersonal and social Values Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do; Keoghs values We are connectedWe are DynamicWe are InnovativeWe succeed together
Salary £25,310 Start date 2024-06-03 Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here at Admiral! Excited, aren't you? But why Claims? If you have never worked in a Claims department before then you are in for a treat, there's nothing like it. You get to support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible. Sounds perfect, but do I need experience? No, you don't. Our dedicated internal training team will equip you with all the necessary knowledge. We will provide you with a laptop from day one and assistance will always be just a phone call away. But it's not just about answering phones; it goes beyond that initial call. You could be dealing with new claims or your own ongoing caseload, and investigating accidents . This is a varied, interesting, and dynamic role and needs people who are able to put customers first. Our Claims Department Claims is the beating heart of any insurance business, and at Admiral it's no different. Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. This is important work, and we don't entrust it to just anyone. Demonstrating resilience and a proactive approach to your work is crucial, as is thriving in a fast-paced environment. Our people are always at the forefront of what we do, so we'll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £25,310 there's also the potential for overtime earnings. As a member of our Claims team, you can expect to: Communicate with customers via telephone, email or webchat Manage a portfolio of claims, involving customers, third parties and suppliers Collaborate with colleagues, departments, suppliers and third parties to complete interesting investigations Provide a first-class service, displaying compassion and empathy when our customers need us most. Make a difference, whether through customer interactions or making the workplace an even better place to be. Why join us? As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management, or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career. Our in-house careers office is dedicated to supporting you in taking the next step in your professional journey. Flexibility and work life balance are important to us, hence why your time will be divided between home and the office. Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward and fun. We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first. The application process We have a two-stage application process. Once you've submitted your application, one of our in-house recruiters will review it, and if successful, you'll be invited to a face-to-face interview. Interviews will be held on 7th and 8th of May and the start date is 3rd June. If you are successful in your application, we will consider your skills and experience and offer you a role in one of the departments in Claims.
May 01, 2024
Full time
Salary £25,310 Start date 2024-06-03 Do you want to work for a multi-award winning business, where we put your career and development first? If this sounds like you, we have a unique opportunity for you to join our Claims team here at Admiral! Excited, aren't you? But why Claims? If you have never worked in a Claims department before then you are in for a treat, there's nothing like it. You get to support customers when they need us most, from minor mishaps to major accidents. From day one, you make a difference, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible. Sounds perfect, but do I need experience? No, you don't. Our dedicated internal training team will equip you with all the necessary knowledge. We will provide you with a laptop from day one and assistance will always be just a phone call away. But it's not just about answering phones; it goes beyond that initial call. You could be dealing with new claims or your own ongoing caseload, and investigating accidents . This is a varied, interesting, and dynamic role and needs people who are able to put customers first. Our Claims Department Claims is the beating heart of any insurance business, and at Admiral it's no different. Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. This is important work, and we don't entrust it to just anyone. Demonstrating resilience and a proactive approach to your work is crucial, as is thriving in a fast-paced environment. Our people are always at the forefront of what we do, so we'll always make sure we give you the skills and knowledge to excel in your role. In addition to the base salary of £25,310 there's also the potential for overtime earnings. As a member of our Claims team, you can expect to: Communicate with customers via telephone, email or webchat Manage a portfolio of claims, involving customers, third parties and suppliers Collaborate with colleagues, departments, suppliers and third parties to complete interesting investigations Provide a first-class service, displaying compassion and empathy when our customers need us most. Make a difference, whether through customer interactions or making the workplace an even better place to be. Why join us? As the largest department within Admiral, Claims can offer you a wide range of exciting opportunities, not just as a job, but as a career. Whether your aspirations lie in management, or you're eyeing roles in Tech or Analytics, the Claims department serves as an excellent pathway to launch your career. Our in-house careers office is dedicated to supporting you in taking the next step in your professional journey. Flexibility and work life balance are important to us, hence why your time will be divided between home and the office. Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward and fun. We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first. The application process We have a two-stage application process. Once you've submitted your application, one of our in-house recruiters will review it, and if successful, you'll be invited to a face-to-face interview. Interviews will be held on 7th and 8th of May and the start date is 3rd June. If you are successful in your application, we will consider your skills and experience and offer you a role in one of the departments in Claims.
Closing date 06/05/2024 Do you want to work for a multi-award-winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Subsidence Claims team here at Admiral! As a Subsidence Claims Handler, you'll play a vital role supporting our customers and working with our expert, nominated suppliers to proactively handle and settle domestic Subsidence claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim to the point at which their claim is settled. The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first-class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible. Whilst relevant household and subsidence specific claims experience is desirable, it is not essential and full relevant training will be provided to all successful applicants. We believe in investing in our people's ongoing professional and technical development and successful candidates will therefore not only attend our excellent onboarding training they will also have access to a wide range of ongoing professional development opportunities, including externally accredited courses such as those delivered by the Chartered Insurance Institute and British Damage Management Association. Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean two days a week in either our Cardiff or Swansea office. There is however the option for you to work more frequently from the office if this is your preference. Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward and fun. We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first. We recognise that applicants for this role will come with a wide variety of experiences, as such there is no defined starting salary as we aim to provide a competitive remuneration package that is commensurate with the skills of the successful candidates. Job Summary: As a Subsidence Claims Handler, you will play a vital role in supporting our customers and working with our expert, nominated suppliers to proactively handle and settle domestic Subsidence claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim to the point at which their claim is settled. Key Responsibilities: Communicating with policyholders to keep them informed and up to date with progress. Providing first-class service to ensure the best possible customer journey. Removing hurdles in the process and resolving problems to ensure swift settlement whenever possible. Ability to prioritise and manage a case load. Proactively reviewing policy terms and conditions to understand what is covered. Reviewing Reports & valuing claims. Considering outcomes and taking a pragmatic approach to settlements. Prioritising and managing a to do list. Great telephone manner. Good negotiation skills and the ability to make decisions. A strong team ethos and willingness to engage. A positive attitude and willingness to learn. Good initiative and ability to meet deadlines. Qualifications and Skills: Relevant household and subsidence specific claims experience is desirable, but not essential. Ability to take responsibility and resolve problems. Excellent communication skills.
May 01, 2024
Full time
Closing date 06/05/2024 Do you want to work for a multi-award-winning business, where we put your career and development first? If this sounds like you, we have a fantastic opportunity for you to join our Subsidence Claims team here at Admiral! As a Subsidence Claims Handler, you'll play a vital role supporting our customers and working with our expert, nominated suppliers to proactively handle and settle domestic Subsidence claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim to the point at which their claim is settled. The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first-class service to ensure the customer journey is the best possible. You'll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve problems and collate all necessary details to ensure swift settlement whenever possible. Whilst relevant household and subsidence specific claims experience is desirable, it is not essential and full relevant training will be provided to all successful applicants. We believe in investing in our people's ongoing professional and technical development and successful candidates will therefore not only attend our excellent onboarding training they will also have access to a wide range of ongoing professional development opportunities, including externally accredited courses such as those delivered by the Chartered Insurance Institute and British Damage Management Association. Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean two days a week in either our Cardiff or Swansea office. There is however the option for you to work more frequently from the office if this is your preference. Admiral has an honest, open culture that's focused on four key areas: communication, equality, reward and fun. We believe that 'People who like what they do, do it better'; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first. We recognise that applicants for this role will come with a wide variety of experiences, as such there is no defined starting salary as we aim to provide a competitive remuneration package that is commensurate with the skills of the successful candidates. Job Summary: As a Subsidence Claims Handler, you will play a vital role in supporting our customers and working with our expert, nominated suppliers to proactively handle and settle domestic Subsidence claims. You will be responsible for ensuring our customers are looked after from the moment we receive their claim to the point at which their claim is settled. Key Responsibilities: Communicating with policyholders to keep them informed and up to date with progress. Providing first-class service to ensure the best possible customer journey. Removing hurdles in the process and resolving problems to ensure swift settlement whenever possible. Ability to prioritise and manage a case load. Proactively reviewing policy terms and conditions to understand what is covered. Reviewing Reports & valuing claims. Considering outcomes and taking a pragmatic approach to settlements. Prioritising and managing a to do list. Great telephone manner. Good negotiation skills and the ability to make decisions. A strong team ethos and willingness to engage. A positive attitude and willingness to learn. Good initiative and ability to meet deadlines. Qualifications and Skills: Relevant household and subsidence specific claims experience is desirable, but not essential. Ability to take responsibility and resolve problems. Excellent communication skills.
Closing date 14/05/2024 Household Claims Service are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. There are two areas in the department and both service our customers' needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity. About the role We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture. This is a part time role and is weekends only Main duties and responsibilities Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller Accurately checking all details of a claim after every call Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement. Ensuring underwriter requirements are checked in respect of the submission of household claims Undertaking special projects, as required Meeting and exceeding departmental quality targets Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions. Behavioural skills A positive attitude to work and maintain general office standards Discipline in accordance with company procedures Effective time management and organisational skills Good written and verbal communication skills Attention to detail and accuracy A team player attitude Our Commitment to You At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status. All qualified applicants will receive equal consideration for employment. Salary, Benefits and Work-Life Balance At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
May 01, 2024
Full time
Closing date 14/05/2024 Household Claims Service are recruiting! The Claims department is growing, and we are looking for enthusiastic, customer centric staff to join our team. There are two areas in the department and both service our customers' needs ranging from general queries on cover to dealing with AD Buildings and contents claims. The work is varied and involves using contents validation tools plus speaking to suppliers about various buildings claims. Always promoting the best outcome for our customers. Training will cover all areas in Service and highlight further advancement into more technical claims. If you are looking for a new challenge in a growing department, then HH Claims can provide that opportunity. About the role We are looking for handlers to join our Household Claims department, where you will be responsible for dealing with customers' new or existing claim enquiries, ensuring we are working to strict deadlines and targets, and creating a positive work culture. This is a part time role and is weekends only Main duties and responsibilities Setting up new household claims, capturing accurate information and establishing the facts of the incident from the caller Accurately checking all details of a claim after every call Liaising with our Third-Party Suppliers to ensure they have all the relevant information to handle a claim, chasing for responses if required, and ensuring all relevant documentation is returned to us at claim settlement. Ensuring underwriter requirements are checked in respect of the submission of household claims Undertaking special projects, as required Meeting and exceeding departmental quality targets Ensuring we are treating customers fairly and acting in a professional manner at all times. Handlers will be responsible for ensuring that customer information is safeguarded at all times and we must follow the Data Protection Act Managing a caseload where you will be responsible for the claim until settlement, which will include taking inbound calls, making outbound calls to customers about the progress of their claim, negotiation, validating documents, reading supplier reports and making decisions. Behavioural skills A positive attitude to work and maintain general office standards Discipline in accordance with company procedures Effective time management and organisational skills Good written and verbal communication skills Attention to detail and accuracy A team player attitude Our Commitment to You At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status. All qualified applicants will receive equal consideration for employment. Salary, Benefits and Work-Life Balance At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.