Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £26,500 - £29,500 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday Friday Service - Housing & Property Location- ODS, Horspath Road, Cowley, Oxon, OX4 2RH What You ll Be Doing: We are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: Being the first point of contact and delivering excellent customer service for all Housing & Property queries Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs. Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI s. To work as a cohesive unit with other Repairs Administrators Provide effective communication across the Housing and Property department. Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE s in English and Maths (or equivalent). Understanding and experience of working in an office environment. Experience in working with all MS Office packages, including excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please click Apply today! We would love to hear from you! This vacancy may close early. To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
May 02, 2024
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £26,500 - £29,500 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday Friday Service - Housing & Property Location- ODS, Horspath Road, Cowley, Oxon, OX4 2RH What You ll Be Doing: We are looking for an enthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: Being the first point of contact and delivering excellent customer service for all Housing & Property queries Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs. Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI s. To work as a cohesive unit with other Repairs Administrators Provide effective communication across the Housing and Property department. Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE s in English and Maths (or equivalent). Understanding and experience of working in an office environment. Experience in working with all MS Office packages, including excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please click Apply today! We would love to hear from you! This vacancy may close early. To learn more about Response and what we do, please visit our website: Response Mental Health Care & Support. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Purpose To assist the Team Leader in the accurate management and processing of bank, stock and control account reconciliations and custody checking in line with agreed parameters and timescales. To act as support for the Administrators within Financial Operations and deputise for the Finance Team Leaders in agreed areas of responsibility Key Accountabilities Perform daily reconciliation processes within agreed parameters for bank, stock and control accounts as defined within Finance. Control and create reports within the reconciliations function to improve efficiency around the business. To report details of any ongoing complex outstanding queries to the Team Leader or Team Manager, as appropriate. To liaise with other departments, banks, custodians or fund managers as appropriate on any complex reconciliation differences to find a resolution and clear outstanding items. To ensure that all trades are accurately custody checked within agreed service standards. To assist others within the Finance Team in the event of holidays/sickness/high workloads to ensure deadlines are achieved and Service Standards are met. To provide reasonable assurance to management that controls are operating effectively, in line with internal procedures and requirements (such as ICOFR) and External Regulatory requirements. This may include liaison with audit when requested by the Team Leader. Identify improvements and document procedural updates within Financial Operations processes. Assist in projects and prepare ad hoc reports as and when required Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for. JBRP1_UKTJ
May 02, 2024
Full time
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Purpose To assist the Team Leader in the accurate management and processing of bank, stock and control account reconciliations and custody checking in line with agreed parameters and timescales. To act as support for the Administrators within Financial Operations and deputise for the Finance Team Leaders in agreed areas of responsibility Key Accountabilities Perform daily reconciliation processes within agreed parameters for bank, stock and control accounts as defined within Finance. Control and create reports within the reconciliations function to improve efficiency around the business. To report details of any ongoing complex outstanding queries to the Team Leader or Team Manager, as appropriate. To liaise with other departments, banks, custodians or fund managers as appropriate on any complex reconciliation differences to find a resolution and clear outstanding items. To ensure that all trades are accurately custody checked within agreed service standards. To assist others within the Finance Team in the event of holidays/sickness/high workloads to ensure deadlines are achieved and Service Standards are met. To provide reasonable assurance to management that controls are operating effectively, in line with internal procedures and requirements (such as ICOFR) and External Regulatory requirements. This may include liaison with audit when requested by the Team Leader. Identify improvements and document procedural updates within Financial Operations processes. Assist in projects and prepare ad hoc reports as and when required Benefits of working at Canada Life We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for. JBRP1_UKTJ
Empowering Learning
Stockton-on-tees, County Durham
Empowering Learning are a market leading education recruitment company. We are working in partnership with a large school based in Stockton , who are looking to appoint a School Administrator with a valid First Aid Certificate. This is a full-time vacancy, seeking an outstanding candidate to join the school on their journey of growth. The successful candidate can expect to work in a challenging and thriving environment. The school leadership help and support all members of staff to help them achieve their full potential. The job The school is looking for someone who is passionate about Admin, to provide the very best opportunity for students and staff across the school. In this exciting role, you will contribute to the strategic direction?of your subject development & lead?training programmes and contribute to best practice across the school. To provide outstanding customer service to staff and parent's To support the school?raising standards?of?all admin related tasks To provide specialist subject expertise to assist departmental staff, as appropriate. To support the school?in the implementation?of?agreed whole school policies and initiatives. To complete tasks as set by the Head and SLT To carry out First aid as and when required The successful candidate will Have Admin experience in a school environment Have outstanding accuracy, time keeping and organisational skills Have excellent behaviour management. Have experience?of? giving robust feedback. Have experience?of?improvement planning. Have experience?of?implementing a range?of?strategies to raise quality, with evidence?of?success. Have a valid first aid certificate and experience of administering 1st aid How to apply If you are an XXXXX Teacher with recent school experience looking for their next challenge, then we would like to hear from you. Apply today via the website, or for more information about this role and other opportunities across Empowering Learning, please contact Richie Halls on . Empowering Learning Ltd. Are committed to safeguarding and promoting the welfare and safety of children and young people and expect all staff to show this commitment. The successful candidate will be required to complete Disclosure and Barring Service declarations in line with Section 115 of the Police Act 1997. You will also be required to provide 2 professional references covering at least the last 2 years, and complete our online application followed by a video or face to face interview. Empowering Learning Ltd is a committed Equal Opportunities Employer and therefore will not discriminate on the grounds of age, gender, race, ethnicity, disability or sexual orientation.
May 02, 2024
Full time
Empowering Learning are a market leading education recruitment company. We are working in partnership with a large school based in Stockton , who are looking to appoint a School Administrator with a valid First Aid Certificate. This is a full-time vacancy, seeking an outstanding candidate to join the school on their journey of growth. The successful candidate can expect to work in a challenging and thriving environment. The school leadership help and support all members of staff to help them achieve their full potential. The job The school is looking for someone who is passionate about Admin, to provide the very best opportunity for students and staff across the school. In this exciting role, you will contribute to the strategic direction?of your subject development & lead?training programmes and contribute to best practice across the school. To provide outstanding customer service to staff and parent's To support the school?raising standards?of?all admin related tasks To provide specialist subject expertise to assist departmental staff, as appropriate. To support the school?in the implementation?of?agreed whole school policies and initiatives. To complete tasks as set by the Head and SLT To carry out First aid as and when required The successful candidate will Have Admin experience in a school environment Have outstanding accuracy, time keeping and organisational skills Have excellent behaviour management. Have experience?of? giving robust feedback. Have experience?of?improvement planning. Have experience?of?implementing a range?of?strategies to raise quality, with evidence?of?success. Have a valid first aid certificate and experience of administering 1st aid How to apply If you are an XXXXX Teacher with recent school experience looking for their next challenge, then we would like to hear from you. Apply today via the website, or for more information about this role and other opportunities across Empowering Learning, please contact Richie Halls on . Empowering Learning Ltd. Are committed to safeguarding and promoting the welfare and safety of children and young people and expect all staff to show this commitment. The successful candidate will be required to complete Disclosure and Barring Service declarations in line with Section 115 of the Police Act 1997. You will also be required to provide 2 professional references covering at least the last 2 years, and complete our online application followed by a video or face to face interview. Empowering Learning Ltd is a committed Equal Opportunities Employer and therefore will not discriminate on the grounds of age, gender, race, ethnicity, disability or sexual orientation.
Our Client in Northampton is looking for a Quality Administrator to join their team! Core hours: Monday to Friday 8am to 4pm Need to be flexible due to expected travel Main Responsibilities of Role: ? Ensure that all relevant information on quality related activities is gathered, analysed, and transferred to the concerned stakeholder. ? Collect, compile, and sort client specific data from various sources. ? Make available relevant data in a structured and accessible way. ? Analyse and gain insight on delivered products, potential quality issues, customer satisfaction. ? Provide concerned AGEU plants timely with correct data & insights. ? Quantitative and qualitative feedback based on KPI follow-up & analysis (e.g., claims, avoided claims, ppm,) ? Deliver correct data and insights to AGEU. ? Deliver customer support including (but not limited to) analysis, short term containment actions (e.g., start sorting suspect parts on the line) in case of quality issues including Regular Site Visits ? Ensure high level of customer satisfaction. ? Provide specifically all facts and data about claims to AGEU plants, and work to maintain a strong relationship with the customer plant. ? Initiate, build, and secure long-term working relationships with relevant internal & external stakeholders. ? Monitor and follow-up AGEU procedures and guidelines. ? Create and enforce desired QSHE attitude. ? Ensure no operation takes place without safety. ? Ensure HS&E Policies are complied with and be committed to the implementation of the OHSAS system and to its continual improvement. ? Support the established systems used for raising any concerns, using the Hazard ID form and whilst engaged on any duties commensurate with their normal job, to be mindful of any developing risks which could lead to an accident, a fire or any other potential incident. ? Follow all HS&E instructions e.g. wearing and using the correct PPE, adhering to walkways, responsible behaviour etc. and take all reasonable care for own Health and Safety and for that of others who may be affected by actions. ? Report, using the established systems, anything perceived to be a risk immediately and directly to the relevant HS&E contact. ? Ensure waste streams are well respected. ? Ensure that all the rules for Health & Safety and Environmental issues are well respected in the Plant. ? Ensure 5S is completed to required company standard. ? Address in the case of any non-respect of standards and escalate where necessary. Occasional Responsibilities of Role: ? Visiting clients and customers ? Internal Product & Process Audits ? Any other duties that may be reasonably requested The Ideal Candidate: ? Flexibility outside of normal working hours according to business requirements. ? Proven successful communication skills. ? Demonstrable successful negotiation skills. ? Proven successful customer-oriented approach. ? Proven successful networking skills. ? Demonstrable successful auditing experience. ? IT skills for use of SAP and customer Portals. ? Drivers Licence. If you are interested, please apply with your up-to-date CV!
May 01, 2024
Full time
Our Client in Northampton is looking for a Quality Administrator to join their team! Core hours: Monday to Friday 8am to 4pm Need to be flexible due to expected travel Main Responsibilities of Role: ? Ensure that all relevant information on quality related activities is gathered, analysed, and transferred to the concerned stakeholder. ? Collect, compile, and sort client specific data from various sources. ? Make available relevant data in a structured and accessible way. ? Analyse and gain insight on delivered products, potential quality issues, customer satisfaction. ? Provide concerned AGEU plants timely with correct data & insights. ? Quantitative and qualitative feedback based on KPI follow-up & analysis (e.g., claims, avoided claims, ppm,) ? Deliver correct data and insights to AGEU. ? Deliver customer support including (but not limited to) analysis, short term containment actions (e.g., start sorting suspect parts on the line) in case of quality issues including Regular Site Visits ? Ensure high level of customer satisfaction. ? Provide specifically all facts and data about claims to AGEU plants, and work to maintain a strong relationship with the customer plant. ? Initiate, build, and secure long-term working relationships with relevant internal & external stakeholders. ? Monitor and follow-up AGEU procedures and guidelines. ? Create and enforce desired QSHE attitude. ? Ensure no operation takes place without safety. ? Ensure HS&E Policies are complied with and be committed to the implementation of the OHSAS system and to its continual improvement. ? Support the established systems used for raising any concerns, using the Hazard ID form and whilst engaged on any duties commensurate with their normal job, to be mindful of any developing risks which could lead to an accident, a fire or any other potential incident. ? Follow all HS&E instructions e.g. wearing and using the correct PPE, adhering to walkways, responsible behaviour etc. and take all reasonable care for own Health and Safety and for that of others who may be affected by actions. ? Report, using the established systems, anything perceived to be a risk immediately and directly to the relevant HS&E contact. ? Ensure waste streams are well respected. ? Ensure that all the rules for Health & Safety and Environmental issues are well respected in the Plant. ? Ensure 5S is completed to required company standard. ? Address in the case of any non-respect of standards and escalate where necessary. Occasional Responsibilities of Role: ? Visiting clients and customers ? Internal Product & Process Audits ? Any other duties that may be reasonably requested The Ideal Candidate: ? Flexibility outside of normal working hours according to business requirements. ? Proven successful communication skills. ? Demonstrable successful negotiation skills. ? Proven successful customer-oriented approach. ? Proven successful networking skills. ? Demonstrable successful auditing experience. ? IT skills for use of SAP and customer Portals. ? Drivers Licence. If you are interested, please apply with your up-to-date CV!
We have a fantastic opportunity for an Administrator at Bury Council. This is a full-time temporary role for the next 3 months, with the possibility of extension. What is the role? Bury Council are looking for an Administrator To act as the first point of contact for members of the public and other professionals making both general enquiries and referrals to the Mental Health Team. To undertake all related admin, clerical duties, and word processing duties for the team. What are your responsibilities? Act as the first point of contact for all people contacting the service either in person or by telephone or in writing, providing any immediate practical help as required. Provide, advice guidance and information about the services provided by department and redirect people to other departments/organisations where appropriate. Display sensitivity to vulnerable service users with severe/enduring mental health problems who often display challenging behaviour. Communicate in an appropriate, open, accurate and straightforward way, respecting confidential information in line with the authorities policies. Take all referrals for the service including service users, carers, appropriate adult referrals and requests for assessment under the Mental Health Act. Gather background information for all people referred to the service including the reason for referral and any other relevant information whilst remaining sensitive to the individuals needs. Timely inputting of referral onto Protocol and PARIS. Define the referral type and take appropriate action. Decide if the referral needs immediate action and refer to the Duty Officer, if unavailable support the service user as required. Make up service user case files and allocate and close files for the service (both manual and computerised) as directed by the Team Manager. Maintain records of guardianship orders and inform the relevant team of any that are due to expire so that appropriate action can be taken. Maintain clear and accurate records that are complete, accessible and up to date. This includes Electronic Social Care records and the inputting referrals, allocations and closures onto both Health and Social care systems as per Bury council and Pennine Care Foundation Trust policies. What skills do you Need? Must have previous Administration / Business Support Officer experience. Excellent People skills, as you will be speaking to the public, other members of staff and senior managers. Excellent Telephone Manner. Strong IT skills, as you will be using word and excel including using internal IT systems. Minute Taking experience Valid Enhanced DBS on the update Service. Working Hours Monday to Friday 9.00am - 17.00pm, 37 hours a week Next Steps: To receive a full job description please apply below or email your CV to
May 01, 2024
Full time
We have a fantastic opportunity for an Administrator at Bury Council. This is a full-time temporary role for the next 3 months, with the possibility of extension. What is the role? Bury Council are looking for an Administrator To act as the first point of contact for members of the public and other professionals making both general enquiries and referrals to the Mental Health Team. To undertake all related admin, clerical duties, and word processing duties for the team. What are your responsibilities? Act as the first point of contact for all people contacting the service either in person or by telephone or in writing, providing any immediate practical help as required. Provide, advice guidance and information about the services provided by department and redirect people to other departments/organisations where appropriate. Display sensitivity to vulnerable service users with severe/enduring mental health problems who often display challenging behaviour. Communicate in an appropriate, open, accurate and straightforward way, respecting confidential information in line with the authorities policies. Take all referrals for the service including service users, carers, appropriate adult referrals and requests for assessment under the Mental Health Act. Gather background information for all people referred to the service including the reason for referral and any other relevant information whilst remaining sensitive to the individuals needs. Timely inputting of referral onto Protocol and PARIS. Define the referral type and take appropriate action. Decide if the referral needs immediate action and refer to the Duty Officer, if unavailable support the service user as required. Make up service user case files and allocate and close files for the service (both manual and computerised) as directed by the Team Manager. Maintain records of guardianship orders and inform the relevant team of any that are due to expire so that appropriate action can be taken. Maintain clear and accurate records that are complete, accessible and up to date. This includes Electronic Social Care records and the inputting referrals, allocations and closures onto both Health and Social care systems as per Bury council and Pennine Care Foundation Trust policies. What skills do you Need? Must have previous Administration / Business Support Officer experience. Excellent People skills, as you will be speaking to the public, other members of staff and senior managers. Excellent Telephone Manner. Strong IT skills, as you will be using word and excel including using internal IT systems. Minute Taking experience Valid Enhanced DBS on the update Service. Working Hours Monday to Friday 9.00am - 17.00pm, 37 hours a week Next Steps: To receive a full job description please apply below or email your CV to
Lettings Move in Manager London Bridge, SE1 This is a full time role; Monday - Thursday; 8:45am - 6pm, Friday 8:45am -5pm Hybrid working will be available once induction training is completed (3 days office based / 2 days WFH) Basic Salary from £26,000 to £30,000 per annum, depending upon experience PLUS commission Requirements The main responsibility of a Move In Manager is to coordinate the tenants and landlords journey, from point of a tenancy being agreed all the way through to the move in day, so that the process is seamless for both parties. Daily activities will include; Generating and distributing all relevant compliance documentation, monitoring and reviewing its completion to ensure the move in process is completed efficiently and effectively Building relationships and maintaining regular communciation between the tenants, landlords and all other relevant parties Maintaining accurate database records, ensuring all records are correct and up to date and any issues are escalated promptly Processing of rent holding deposits, security deposits, completion funds and issuing of completion statements and invoices Supporting the team with general administration including taking telephone enquiries and responding to emails, collating and distributing reports Skills, experience and behaviours required; Strong written and verbal communication skills Focused on finding the best solution possible for all parties, in a timely manner Able to work independently and also as part of a team, effectively contributing toward departmental projects, targets and wider objectives Resilient and consistent when faced with conflict and driven to resolve challenges positively Structured and organised with strong time management skills High attention to detail Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. Here is just some of what we can offer you: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023) Award ceremonies, competitions and more!
May 01, 2024
Full time
Lettings Move in Manager London Bridge, SE1 This is a full time role; Monday - Thursday; 8:45am - 6pm, Friday 8:45am -5pm Hybrid working will be available once induction training is completed (3 days office based / 2 days WFH) Basic Salary from £26,000 to £30,000 per annum, depending upon experience PLUS commission Requirements The main responsibility of a Move In Manager is to coordinate the tenants and landlords journey, from point of a tenancy being agreed all the way through to the move in day, so that the process is seamless for both parties. Daily activities will include; Generating and distributing all relevant compliance documentation, monitoring and reviewing its completion to ensure the move in process is completed efficiently and effectively Building relationships and maintaining regular communciation between the tenants, landlords and all other relevant parties Maintaining accurate database records, ensuring all records are correct and up to date and any issues are escalated promptly Processing of rent holding deposits, security deposits, completion funds and issuing of completion statements and invoices Supporting the team with general administration including taking telephone enquiries and responding to emails, collating and distributing reports Skills, experience and behaviours required; Strong written and verbal communication skills Focused on finding the best solution possible for all parties, in a timely manner Able to work independently and also as part of a team, effectively contributing toward departmental projects, targets and wider objectives Resilient and consistent when faced with conflict and driven to resolve challenges positively Structured and organised with strong time management skills High attention to detail Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. Here is just some of what we can offer you: Competitive salary and bonus schemes Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023) Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Award-winning Employee Referral scheme for bringing in new talent (IHR awards 2023) Award ceremonies, competitions and more!
SCHOOL ADMIN ASSISTANT Are you an organised and efficient administrator with experience using Microsoft Office, Excel, and SIMS databases? Prospero Teaching are seeking a highly motivated individual to join a 'Good'Ofsted rated SEMH School located in FarehamIn this role, you will be responsible for maintaining accurate and up-to-date student records using SIMS, as well as creating reports and analysing data using Excel. Additionally, you will use Microsoft Office for day-to-day tasks such as drafting correspondence and scheduling meetings with parents, teachers, and staff members. As an Admin Assistant, you will play a critical role in supporting the smooth running of the school. You will have regular contact with pupils, parents/carers, and other professionals and outside agencies, so it's essential that you have excellent communication and interpersonal skills. The ability to prioritise and manage your workload effectively is also a must. This is an exciting opportunity to work in a dynamic and fast-paced educational setting, where no two days are the same. If you're ready to take on a new challenge and become a valuable member of our school community, we would love to hear from you. Previous experience in a similar position is required CONTRACT/POSITION DETAILS: Location: Fareham, Hampshire Position: School Admin Assistant Start date: ASAP Duration: Temp-To-Perm End date: Temp-To-Perm The minimum rate of pay: From £13.10 per hour Hours: 37 hours per week EXPERIENCE, TRAINING AND QUALIFICATIONS: Previous Admin experience - Knowledge of Microsoft Office & SIMs (desirable) Must be well-organised with good communication skills Proactive attitude and a team-player TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST: Hold Right to Work in the UK Have an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application Be able to provide two professional references OTHER: If you would like to be considered for this role, please apply with a copy of your up to date CV. Only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. Prospero Teaching is able to offer the successful candidate: Free, accredited continued professional development courses including safeguarding and behaviour management In-house Training and Development Team
May 01, 2024
Full time
SCHOOL ADMIN ASSISTANT Are you an organised and efficient administrator with experience using Microsoft Office, Excel, and SIMS databases? Prospero Teaching are seeking a highly motivated individual to join a 'Good'Ofsted rated SEMH School located in FarehamIn this role, you will be responsible for maintaining accurate and up-to-date student records using SIMS, as well as creating reports and analysing data using Excel. Additionally, you will use Microsoft Office for day-to-day tasks such as drafting correspondence and scheduling meetings with parents, teachers, and staff members. As an Admin Assistant, you will play a critical role in supporting the smooth running of the school. You will have regular contact with pupils, parents/carers, and other professionals and outside agencies, so it's essential that you have excellent communication and interpersonal skills. The ability to prioritise and manage your workload effectively is also a must. This is an exciting opportunity to work in a dynamic and fast-paced educational setting, where no two days are the same. If you're ready to take on a new challenge and become a valuable member of our school community, we would love to hear from you. Previous experience in a similar position is required CONTRACT/POSITION DETAILS: Location: Fareham, Hampshire Position: School Admin Assistant Start date: ASAP Duration: Temp-To-Perm End date: Temp-To-Perm The minimum rate of pay: From £13.10 per hour Hours: 37 hours per week EXPERIENCE, TRAINING AND QUALIFICATIONS: Previous Admin experience - Knowledge of Microsoft Office & SIMs (desirable) Must be well-organised with good communication skills Proactive attitude and a team-player TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST: Hold Right to Work in the UK Have an enhanced child barred list DBS certificate registered with the online update service or be willing to process a new application Be able to provide two professional references OTHER: If you would like to be considered for this role, please apply with a copy of your up to date CV. Only shortlisted candidates will be contacted. Prospero Teaching is acting as an employment business/education recruitment agency in relation to this vacancy. Prospero Teaching is able to offer the successful candidate: Free, accredited continued professional development courses including safeguarding and behaviour management In-house Training and Development Team
Town & Country Housing Group
Tunbridge Wells, Kent
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
May 01, 2024
Full time
Role Summary Provide efficient support and administration to the Customer Experience Team to ensure the business area is delivered effectively, with a particular focus on supporting the resident engagement and community investment functions. The role reports to the Resident Engagement Manager but will also provide regular support to the Community Investment Manager and the AD of Customer Experience, as well as occasional support to the wider team. The role can be based in Epsom, Tunbridge Wells or East Kent. Salary: 28,729 Hours of work: 35 Contract: Permanent Probation Period: 6 Months Notice Period: 1 Month Who are we? Town and Country Housing are a housing association that covers Kent and Sussex, with our head office in Tunbridge Wells. We provide more than 10,000 homes in 15 local authority areas and became a subsidiary of the Peabody Group in 2019. We currently have over 300 employees based at various locations across Kent and promote hybrid working. What will you be doing? Role Specific Responsibilities Facilitating resident engagement and community events and projects. Supporting the team and the wider business, including through the effective use of existing resident data and insight, together with ongoing consultation, to support community initiatives and resident engagement projects which in turn support the delivery of key strategies including the Resident Engagement and Community Investment strategies. Design and build high quality GDPR compliant surveys to gather feedback from residents on a range of service areas and attend and support focus groups and other virtual and in-person events to gather wider feedback from residents. Arranging meetings , including the regular customer experience team meetings, producing, and circulating agenda, reports, minutes, and action points promptly. Using a range of software packages including Microsoft Office. Dealing with routine enquires from residents, colleagues and contractors and ensuring that electronic file notes are completed and passed on to the relevant colleague. Data inputting and interrogation, and mail merges. Use our finance system to ensure the proper financial administration of projects and activities, including raising and coding of purchase orders and invoices, providing them to contractors and acknowledging receipt of goods and services as directed by the Customer Experience team managers. Collate and record company credit card receipts to facilitate prompt reconciliation of expenditure. To assist the managers in monitoring budget expenditure to ensure project costs are contained within approved budgets. Assist with general telephone enquiries from customers and colleagues related to customer experience team queries, ensuring a prompt informed response to queries. To provide support to ensure that relevant records, monitoring information and project expenditure adhere to funding requirements for externally funded projects. Contribute to and champion our digital strategy by supporting digital engagement with our customers and promoting every opportunity to become digitally included. Support the team in conducting project appraisals for agreed community investment and resident engagement projects. Appraisals should demonstrate measurable outcomes that show clear outputs and outcomes and how the project is benefiting TCH residents/communities and responding to identified social needs. Support the monitoring, review, and evaluation of service level agreements with third party project providers and lead on the evaluation of those projects. Any other administrative functions as required including to cover for other administrators/coordinators in the wider team as required due to leave or absence. Projects may include occasional work in the community and direct on-site liaison with partners, residents and colleagues during project development, delivery, and appraisal. Occasional out of office hours working may be required. General To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible. Recognise, respect, and promote the different roles and diversity of individuals. To actively contribute towards the key performance indicators and professional standards. Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly. To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives. To participate in training, attend other meetings, and staff events as required. Be an effective member of your team, presenting a positive impression of your section and the Group. Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements. Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately. Maintain awareness of budget requirements and value for money while delivering your role. Consider and highlight any risk to the organisation or individuals whilst delivering your role. Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly. You will be expected to travel to our other sites for meetings, training etc as reasonably required by your line manager. This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected. About You Education & Qualifications Maths and English GCSEs or equivalent skills/experience. Level 2 Housing/Administration qualification or commitment to study towards (Desirable). Key Skills & Competencies Working in a customer facing environment with demonstrable customer care skills. Experience of working in Housing, Resident Engagement or Community Investment (Desirable). Processing and recording information accurately in a clear and concise way. Ability to store and retrieve data and competent use of Microsoft Office. Use of SharePoint and specialist housing systems e.g. Genero (Desirable). Understanding and sensitivity to confidentiality and data protection. Behaviours Commitment to Customer Care - The desire to address the needs of customers in a way that shows commitment to excellent customer service. Communication - Able to communicate effectively, clearly, and sensitively, verbally and in writing with people having a broad range of roles and capabilities. Analytical Skills and Business Awareness - Able to analyse information and data logically and reaches sound conclusions. Understand the business environment of TCH. Relationship Management - The ability to interact and build productive relationships internally and externally. Resilience - Demonstrates resilience in pressured and stressful situations. Self-Management - The ability to organise and prioritise work, meet deadlines, work under pressure, and handle several tasks simultaneously and accurately. Personal commitment to TCH corporate values and objectives and culture of continuous service improvement. Change - The flexibility to adapt to changing workload demands and new organisational challenges. Why Choose Us Contributory pension scheme 4% to 10% matched contributions Hybrid working Free onsite car parking Life assurance of 4x annual salary (Terms and Conditions apply) 30 days annual leave in addition to bank holidays Two volunteer days per year Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions) Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses Extensive annual Staff Wellbeing programme Enhanced maternity, paternity, and shared parental leave provision Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.) Annual flu vaccinations Access to an extensive range of corporate discounts on shopping, travel & days out Social events, including lunchtime walking, rounders, festive Fridays Travel loan External Applications Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications. Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer. Key dates Applications Close: Wednesday, 1 May 2024 Interview Date: Wednesday, 8 May 2024
English Teacher Based in Sevenoaks, Kent Long- Term Temporary £150 - £220 (Depending on Experience) We are looking to recruit a temporary teacher of English to cover KS3 and KS4 in this outstanding secondary school based in Sevenoaks, Kent. Key roles and responsibilities: Understand, plan and teach the English curriculum to students in KS3 and KS4 Teach creative and exciting English lessons. Embrace classroom technologies and a range of teaching methodologies. Manage any challenging classroom behaviour. Achieve strong academic results with willing and engaging students. In this English role, you will be expected to teach KS3 English as well as GCSE classes in Y10 and Y11. This school will consider Early Careers Teachers as well as experienced cover supervisors or graduate instructors with an English specialism. All candidates will be considered, and a competitive pay rate will be offered. In order to apply for this job the following criteria must be met: Strong subject knowledge of English Good understanding of KS3 and KS4 curriculum Strong classroommanagement skills Able to provide reference details to cover the past two years in a similar job Benefits of working for Pearson Whiffin Education: A consultant with 15 years of recruitment experience in secondary schools in Kent A dedicated candidate manager to answer any questions or queries you have Support with your CV and preparation for any trials or interviews A team that knows the value of working locally and wants to put you into the best schools for you Competitive pay rates and a simple payroll system meaning you get paid correctly every week If you have the necessary skills and would like to find out more about this English Teacher job in Sevenoaks, Kent, then please contact Daniel Goodwin on , Whatsapp or email . Is this role not quite right for you? Do you know someone who should apply? Recommend them to us and we will reward you with a referral bonus. Pearson Whiffin Education offer a specialist recruitment service to schools and school based staff across Kent including Margate, Ramsgate, Canterbury, Ashford, Folkestone, Swale, Maidstone, Tonbridge, Tunbridge Wells, Sittingbourne, Faversham, Gillingham, Chatham, Rochester, Strood, Gravesend, Northfleet, Ebbsfleet and Dartford. Pearson Whiffin Education are always looking for new candidates. Please contact us if you are a teacher, tutor, functional skills teacher, vocational specialist educator, cover supervisor, teaching assistant, SEND specialist, SEMH specialist, pastoral support worker, behaviour support worker, premises or school site manager, premises or school site assistant or and education specialist administrator and you are looking for your next job opportunity. Terms apply - for more information contact us today. INDAB JBRP1_UKTJ
May 01, 2024
Full time
English Teacher Based in Sevenoaks, Kent Long- Term Temporary £150 - £220 (Depending on Experience) We are looking to recruit a temporary teacher of English to cover KS3 and KS4 in this outstanding secondary school based in Sevenoaks, Kent. Key roles and responsibilities: Understand, plan and teach the English curriculum to students in KS3 and KS4 Teach creative and exciting English lessons. Embrace classroom technologies and a range of teaching methodologies. Manage any challenging classroom behaviour. Achieve strong academic results with willing and engaging students. In this English role, you will be expected to teach KS3 English as well as GCSE classes in Y10 and Y11. This school will consider Early Careers Teachers as well as experienced cover supervisors or graduate instructors with an English specialism. All candidates will be considered, and a competitive pay rate will be offered. In order to apply for this job the following criteria must be met: Strong subject knowledge of English Good understanding of KS3 and KS4 curriculum Strong classroommanagement skills Able to provide reference details to cover the past two years in a similar job Benefits of working for Pearson Whiffin Education: A consultant with 15 years of recruitment experience in secondary schools in Kent A dedicated candidate manager to answer any questions or queries you have Support with your CV and preparation for any trials or interviews A team that knows the value of working locally and wants to put you into the best schools for you Competitive pay rates and a simple payroll system meaning you get paid correctly every week If you have the necessary skills and would like to find out more about this English Teacher job in Sevenoaks, Kent, then please contact Daniel Goodwin on , Whatsapp or email . Is this role not quite right for you? Do you know someone who should apply? Recommend them to us and we will reward you with a referral bonus. Pearson Whiffin Education offer a specialist recruitment service to schools and school based staff across Kent including Margate, Ramsgate, Canterbury, Ashford, Folkestone, Swale, Maidstone, Tonbridge, Tunbridge Wells, Sittingbourne, Faversham, Gillingham, Chatham, Rochester, Strood, Gravesend, Northfleet, Ebbsfleet and Dartford. Pearson Whiffin Education are always looking for new candidates. Please contact us if you are a teacher, tutor, functional skills teacher, vocational specialist educator, cover supervisor, teaching assistant, SEND specialist, SEMH specialist, pastoral support worker, behaviour support worker, premises or school site manager, premises or school site assistant or and education specialist administrator and you are looking for your next job opportunity. Terms apply - for more information contact us today. INDAB JBRP1_UKTJ
Office Manager with experience of premises management, good administrative, organisational and communication skills and strong attention to detail is required for a well-established organisation based in Central London. SALARY: £30,000 - £33,000 per annum + Benefits (part time hours will be pro rata) LOCATION: Clerkenwell, London (EC1R) - 100% Office Based (In March 2025 the office will be moving to Wembley Park) JOB TYPE: Full-Time or Part-Time, Permanent WORKING HOURS: 9.30am to 5.30pm, Monday to Friday(part time hours will also be considered) JOB OVERVIEW We have a fantastic new job opportunity for an Office Managerwith experience of premises management, good administrative, organisational and communication skills and strong attention to detail. As the Office Manager you will be responsible for premises and equipment management for both the Administrative Office and the Garage/Warehouse, managing an annual budget of around £75,000. You will play a key role in the move of the administrative office to Wembley Park, planned for March 2025. Working as the Office Manager you will act as a Health and Safety Competent person, ensuring that the organisation meets required health and safety standards (IOSH training will be provided if required). The Office Manager will also undertake aspects of staff induction, including issuing IT equipment and Health and Safety induction checks. APPLY TODAY If this job looks like your ideal position, then please send in your CV and Covering Letter outlining how your skills and experience meet the criteria of this role and what else you would bring to this position that makes you stand out. DUTIES Maintain schedule of building, equipment and office maintenance and health and safety visits including a clear record of last visit and date of next planned visit Maintain utilities and maintenance services contracts database including fees, relationship manager / contact details, procurement and renewal dates Book in and oversee maintenance, repair and re-decoration visits Coordinate Health and Safety Committee meetings, setting agendas and (with the Committee) communicate to the wider body of staff Complete Health and Safety risk assessments Undertake fire risk assessments for premises at least annually Maintain First Aid kits Organise annual PAT testing of electrical equipment at the office and warehouse Support RPO staff offsite with Health and Safety queries and services Work with external health and safety consultants (when applicable) to keep policies and practices up to date and documentation in date Daily, weekly, monthly and annual safety checks Manage cleaning contracts, leaving instructions for the cleaners as necessary and reviewing cleaning notices book daily for messages requiring action Arrange sanitary, waste collection and cleaning suppliers for the office and warehouse Manage phone contracts (broadband and mobile) Oversee and monitor the IT support contract with the service provider, providing the first point of contact with the IT service provider for resolving IT issues Manage utilities contracts Maintain stationery supplies Review courier accounts and usage Keep post franking machine topped up and oversee maintenance Arrange tea, coffee, milk supplies for office and warehouse Participate in the rota for daily office opening and closing processes, issuing reminders and guidance when necessary Participate in the Environmental working group With the finance department, enter environmental impact data for premises into the reporting portal Undertake Staff induction and issue of equipment Undertake the Office management aspects of the office relocation to Wembley Park Support the Managing Director's PA / Administrator when required Book meeting venues for Board Meetings and the Staff Forum when required CANDIDATE REQUIREMENTS Good working knowledge of the essentials of premises management An IOSH qualification is desirable Interest in music and performance would be beneficial Evidence of a high degree of self-motivation and the ability to work effectively and solve problems Good written and communication skills Strong attention to detail Good Microsoft Office skills Ability to maintain confidentiality Polite telephone manner and attentive behaviour, suited to working in a professional office Good team skills and flexibility to support other team members to get work done HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12091 Full-Time, Part-Time, Permanent Management Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
May 01, 2024
Full time
Office Manager with experience of premises management, good administrative, organisational and communication skills and strong attention to detail is required for a well-established organisation based in Central London. SALARY: £30,000 - £33,000 per annum + Benefits (part time hours will be pro rata) LOCATION: Clerkenwell, London (EC1R) - 100% Office Based (In March 2025 the office will be moving to Wembley Park) JOB TYPE: Full-Time or Part-Time, Permanent WORKING HOURS: 9.30am to 5.30pm, Monday to Friday(part time hours will also be considered) JOB OVERVIEW We have a fantastic new job opportunity for an Office Managerwith experience of premises management, good administrative, organisational and communication skills and strong attention to detail. As the Office Manager you will be responsible for premises and equipment management for both the Administrative Office and the Garage/Warehouse, managing an annual budget of around £75,000. You will play a key role in the move of the administrative office to Wembley Park, planned for March 2025. Working as the Office Manager you will act as a Health and Safety Competent person, ensuring that the organisation meets required health and safety standards (IOSH training will be provided if required). The Office Manager will also undertake aspects of staff induction, including issuing IT equipment and Health and Safety induction checks. APPLY TODAY If this job looks like your ideal position, then please send in your CV and Covering Letter outlining how your skills and experience meet the criteria of this role and what else you would bring to this position that makes you stand out. DUTIES Maintain schedule of building, equipment and office maintenance and health and safety visits including a clear record of last visit and date of next planned visit Maintain utilities and maintenance services contracts database including fees, relationship manager / contact details, procurement and renewal dates Book in and oversee maintenance, repair and re-decoration visits Coordinate Health and Safety Committee meetings, setting agendas and (with the Committee) communicate to the wider body of staff Complete Health and Safety risk assessments Undertake fire risk assessments for premises at least annually Maintain First Aid kits Organise annual PAT testing of electrical equipment at the office and warehouse Support RPO staff offsite with Health and Safety queries and services Work with external health and safety consultants (when applicable) to keep policies and practices up to date and documentation in date Daily, weekly, monthly and annual safety checks Manage cleaning contracts, leaving instructions for the cleaners as necessary and reviewing cleaning notices book daily for messages requiring action Arrange sanitary, waste collection and cleaning suppliers for the office and warehouse Manage phone contracts (broadband and mobile) Oversee and monitor the IT support contract with the service provider, providing the first point of contact with the IT service provider for resolving IT issues Manage utilities contracts Maintain stationery supplies Review courier accounts and usage Keep post franking machine topped up and oversee maintenance Arrange tea, coffee, milk supplies for office and warehouse Participate in the rota for daily office opening and closing processes, issuing reminders and guidance when necessary Participate in the Environmental working group With the finance department, enter environmental impact data for premises into the reporting portal Undertake Staff induction and issue of equipment Undertake the Office management aspects of the office relocation to Wembley Park Support the Managing Director's PA / Administrator when required Book meeting venues for Board Meetings and the Staff Forum when required CANDIDATE REQUIREMENTS Good working knowledge of the essentials of premises management An IOSH qualification is desirable Interest in music and performance would be beneficial Evidence of a high degree of self-motivation and the ability to work effectively and solve problems Good written and communication skills Strong attention to detail Good Microsoft Office skills Ability to maintain confidentiality Polite telephone manner and attentive behaviour, suited to working in a professional office Good team skills and flexibility to support other team members to get work done HOW TO APPLY To be considered for this job vacancy, please submit your CV and Cover Letter to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12091 Full-Time, Part-Time, Permanent Management Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary Role Summary EQ is seeking a Senior Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have significant experience in the pensions industry and a strong technical pensions background, preferably in the area of Bulk Purchase Annuities. Business Function EQ Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams including our newly created BPA teams, are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement. Our function is responsible for: Delivering on the daily service promise Continually improving our service performance to grow advocacy Helping EQP successfully achieve its goals Supporting EQP with shaping bids to renew existing contracts or winning new work Managing our supplier relationships Operating within our budget envelope Manage the risks within our business in line with agreed appetite Adhering to Divisional and Group policies Becoming better at everything we do every day Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Putting the member at the heart of everything we do Providing both buy in and buy out administration services Interpreting and applying Trustee membership movements to the insured population during buy in administration Collating and escalating Trustee and client enquiries (oral and written) To complete / check casework and provide feedback Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements and case history Collating and escalating Trustee and client enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Provision of technical guidance to other team members, particularly in relation buy in and buy out administration Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Provide on-the-job coaching to department colleagues Attend client meetings where necessary Carry out projects and ad-hoc activities as determined by Team Leader Provide pension administration specific input into the creation of any new processes or procedures Advising the wider BPA Operations team of any efficiencies that could be gained in the current pension administration processes Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Experience of Defined Benefit Pension Schemes Excellent attention to detail and capable of following defined processes and procedures Superior communication skills: written and oral Strong desire to deliver exceptional customer service Proven track record of quality, timely delivery Excellent ability to develop positive and productive working relationships Good IT skills and a willingness and aptitude to learn a variety of systems Previous experience of Bulk Purchase Annuity administration is desirable What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
May 01, 2024
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary Role Summary EQ is seeking a Senior Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have significant experience in the pensions industry and a strong technical pensions background, preferably in the area of Bulk Purchase Annuities. Business Function EQ Pensions Operations delivers an excellent service across our diverse client base. Our Pensions Administration teams including our newly created BPA teams, are responsible for keeping accurate and compliant pension records for our clients and pension scheme members. For the provision of all the other aspects of members' pensions, our administration function is key. Our people, our Administrator platform and its integrated mobile-friendly web tools, are key elements in delivering this. Leading-edge responsive web tools and contact centre facilities help members to engage with their retirement wealth as they progress along their journey to retirement. Our function is responsible for: Delivering on the daily service promise Continually improving our service performance to grow advocacy Helping EQP successfully achieve its goals Supporting EQP with shaping bids to renew existing contracts or winning new work Managing our supplier relationships Operating within our budget envelope Manage the risks within our business in line with agreed appetite Adhering to Divisional and Group policies Becoming better at everything we do every day Core Duties/Responsibilities The successful candidate will be responsible for the following: Provide administration service to customers as per Service Level Agreement Putting the member at the heart of everything we do Providing both buy in and buy out administration services Interpreting and applying Trustee membership movements to the insured population during buy in administration Collating and escalating Trustee and client enquiries (oral and written) To complete / check casework and provide feedback Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements and case history Collating and escalating Trustee and client enquiries (oral and written) Drafting of non-standard correspondence in response to customer enquiries Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries Provision of technical guidance to other team members, particularly in relation buy in and buy out administration Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service Provide on-the-job coaching to department colleagues Attend client meetings where necessary Carry out projects and ad-hoc activities as determined by Team Leader Provide pension administration specific input into the creation of any new processes or procedures Advising the wider BPA Operations team of any efficiencies that could be gained in the current pension administration processes Build and maintain relationships with internal stakeholders, Trustee administrators and client stakeholders Skills, Capabilities and Attributes The successful candidate will demonstrate the following experience, skills and behaviours: Experience of Defined Benefit Pension Schemes Excellent attention to detail and capable of following defined processes and procedures Superior communication skills: written and oral Strong desire to deliver exceptional customer service Proven track record of quality, timely delivery Excellent ability to develop positive and productive working relationships Good IT skills and a willingness and aptitude to learn a variety of systems Previous experience of Bulk Purchase Annuity administration is desirable What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit. Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform. Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday - Friday, 37.5 hrs per week, 09:00 - 17:00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator - The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on "APPLY" today!
May 01, 2024
Full time
Customer Service Administrator Location: Peterborough, PE2 6GN Salary: £23,400 per annum + Benefits! Contract: Full time, Permanent, Monday - Friday, 37.5 hrs per week, 09:00 - 17:00 office based. Benefits: 25 days annual leave plus bank holidays , Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)! We are Hobart UK; we are recruiting and we want you! We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry. We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career. Customer Service Administrator - The Role: We are currently seeking a dynamic and skills Customer Service Administrator to join our team. This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support. As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. The Customer Service Administrator role includes but is not limited to: Delivering exceptional customer service for escalations and complaints related to Key Accounts. Monitoring and updating customer portals with the latest status of open calls. Completing both internal and external reports for our 80 key accounts. Managing Key Account phone lines and inboxes to ensure prompt responses. Addressing calls that are out of SLA or at an admin status and progress them accordingly. Ensuring the delivery of grade of service targets for new service calls. Planning work effectively for technicians to maintain productivity and meet SLAs. Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed. Coordinating preventative maintenance schedules and portal setups. Raising calls, quotes for repairs/new equipment, and order parts as required. Collaborating with internal processes for compliance and best practice enhancement. Upholding the company's safety, health, and compliance policies. In order to be successful in this role you must have / be: Outstanding customer service and professional communication skills. Ability to work under pressure and solve problems efficiently. Strong analytical skills with proficiency in data interpretation. Intermediate Excel and overall MS Office skills. Experience in creating SOPs and process flows. Highly organised with the ability to prioritise effectively. Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity. BE YOUR BEST STATEMENT At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best. We're open to customising our recruitment process to meet your needs. We welcome applicants who present the right transferable skills and behaviours to achieve success. Click on "APPLY" today!
Electrical Engineering Instructor We are seeking an experienced Electrical Engineering Instructor to deliver practical training to our apprentice engineers at level 2/3. This is an exciting opportunity to shape the future of engineering and make a real difference in the lives of our apprentices. Key Responsibilities: Train apprentices from zero knowledge to be safe within their work up to being able to build and test circuits. Undertake commercial training of adult learners if appropriate. Handle paperwork and assessments, with one non-contact day a week for administrative tasks. Qualifications: Industry experience as an electrician or in an electrical engineering discipline. A training qualification and an assessor award are ideal, but training will be provided for these qualifications within 12 months of appointment. Benefits: Working hours: Mon - Thurs 0800 - 1615, Fri 0800 to 1315. Holiday: 25 days plus BH and a further 'birthday day'. Pension: 5% contribution Free on-site parking PPE and uniform provided Starting salary: £33,587, rising to £36,926 once the individual has both a teaching award and assessor award. Work Location: Barnwood with the possibility of the odd training block (6 weeks) at Cinderford. The successful Lecturer will have the following skills and qualifications, or be willing to work towards: Teaching qualification i.e. AET, PTLLS, PGCE, certificate in education (or be willing to work towards one) Assessors' qualification i.e. A1, D33/D34, CAVA, TAQA, IQA (or be willing to work towards one) At least a Level 3 Qualification in the subject area. Ability to manage challenging behaviour. Experience interacting with 16-19-year-olds in education or apprentice setting. Excellent communication, interpersonal and organisational skills Current Enhanced DBS on the update service or willingness to apply for one through Reed Compliance At Reed, we believe that experience is just as important as qualifications. So, if you have experience in teaching others, we encourage you to start your registration today. You'll be joining a team of passionate professionals who provide the best possible education to the students of our clients. To apply for this role, please send us your updated CV by clicking 'Apply Now'. Not looking for teaching roles? We are also registering teaching assistants, learning support assistants, learning mentors and technicians through to other FE positions including HR, finance, facilities, administrators. We also have a specialist team of interim and senior management consultants with over 20 years' experience in the sector. Reed Further Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment by undergoing a 2 year' employment check and a DBS Application, completing mandatory training within 6 weeks of your first assignment and annually thereafter. Thank you for your interest in working with Reed Further Education. We look forward to hearing from you soon.
May 01, 2024
Full time
Electrical Engineering Instructor We are seeking an experienced Electrical Engineering Instructor to deliver practical training to our apprentice engineers at level 2/3. This is an exciting opportunity to shape the future of engineering and make a real difference in the lives of our apprentices. Key Responsibilities: Train apprentices from zero knowledge to be safe within their work up to being able to build and test circuits. Undertake commercial training of adult learners if appropriate. Handle paperwork and assessments, with one non-contact day a week for administrative tasks. Qualifications: Industry experience as an electrician or in an electrical engineering discipline. A training qualification and an assessor award are ideal, but training will be provided for these qualifications within 12 months of appointment. Benefits: Working hours: Mon - Thurs 0800 - 1615, Fri 0800 to 1315. Holiday: 25 days plus BH and a further 'birthday day'. Pension: 5% contribution Free on-site parking PPE and uniform provided Starting salary: £33,587, rising to £36,926 once the individual has both a teaching award and assessor award. Work Location: Barnwood with the possibility of the odd training block (6 weeks) at Cinderford. The successful Lecturer will have the following skills and qualifications, or be willing to work towards: Teaching qualification i.e. AET, PTLLS, PGCE, certificate in education (or be willing to work towards one) Assessors' qualification i.e. A1, D33/D34, CAVA, TAQA, IQA (or be willing to work towards one) At least a Level 3 Qualification in the subject area. Ability to manage challenging behaviour. Experience interacting with 16-19-year-olds in education or apprentice setting. Excellent communication, interpersonal and organisational skills Current Enhanced DBS on the update service or willingness to apply for one through Reed Compliance At Reed, we believe that experience is just as important as qualifications. So, if you have experience in teaching others, we encourage you to start your registration today. You'll be joining a team of passionate professionals who provide the best possible education to the students of our clients. To apply for this role, please send us your updated CV by clicking 'Apply Now'. Not looking for teaching roles? We are also registering teaching assistants, learning support assistants, learning mentors and technicians through to other FE positions including HR, finance, facilities, administrators. We also have a specialist team of interim and senior management consultants with over 20 years' experience in the sector. Reed Further Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment by undergoing a 2 year' employment check and a DBS Application, completing mandatory training within 6 weeks of your first assignment and annually thereafter. Thank you for your interest in working with Reed Further Education. We look forward to hearing from you soon.
Customer Service Administrator Role Context ESPUG's drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers). 2) Maintaining a strong reputation and brand, achieved through providing the best possible services to those households and businesses connected to our networks (Consumers). 3) Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management). This role will be part of a focused team that is committed to ensuring the administrative functions that support our customer/operational responsibilities are completed to the highest possible standard, in line with ESPUG's Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and underpinned by our Values and Behaviours: Be Excellent: We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality Be Transparent: We are open and honest; we admit and learn from our mistakes; we are approachable and accessible Be Ambitious: We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt Be Respectful: We treat others with respect and professionalism; we are considerate of everyone's workloads and priorities; we provide a safe, supportive, and inclusive workplace Be Collaborative: We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do Key Accountabilities The Customer Service Administrator's primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG's asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt. In this role you will need to communicate effectively and build quality relationships with our customers, service providers and consumers (end users connected to our networks). Interaction and collaboration with all functions of ESPUG's Operations department is a key aspect of the role, supporting the department to fulfil the needs of our customers (B2B) who build the networks we adopt. You will also be expected to maintain effective partnerships with other ESPUG departments and key external stakeholders. Responsibilities Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards. Building Strong Relationships through effective communication with ESP's customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards ESP's strategic goals and the ability to go the extra mile to ensure a customer's needs are met and exceeded. Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed. Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc). Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities. Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP's key values and support a positive reputation individually and as a team. Person Specification Excellent communication skills across a variety of channels Full working knowledge of Microsoft Office Numeracy & grammatical skills Flexible & adaptable approach to working Accuracy & attention to detail Comfortable working in a team environment Strong organisational skills Experience of working in a KPI-driven environment REF-
May 01, 2024
Full time
Customer Service Administrator Role Context ESPUG's drive to achieve Operational Excellence is dependent on three key areas: 1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers). 2) Maintaining a strong reputation and brand, achieved through providing the best possible services to those households and businesses connected to our networks (Consumers). 3) Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management). This role will be part of a focused team that is committed to ensuring the administrative functions that support our customer/operational responsibilities are completed to the highest possible standard, in line with ESPUG's Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and underpinned by our Values and Behaviours: Be Excellent: We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality Be Transparent: We are open and honest; we admit and learn from our mistakes; we are approachable and accessible Be Ambitious: We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt Be Respectful: We treat others with respect and professionalism; we are considerate of everyone's workloads and priorities; we provide a safe, supportive, and inclusive workplace Be Collaborative: We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do Key Accountabilities The Customer Service Administrator's primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG's asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt. In this role you will need to communicate effectively and build quality relationships with our customers, service providers and consumers (end users connected to our networks). Interaction and collaboration with all functions of ESPUG's Operations department is a key aspect of the role, supporting the department to fulfil the needs of our customers (B2B) who build the networks we adopt. You will also be expected to maintain effective partnerships with other ESPUG departments and key external stakeholders. Responsibilities Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards. Building Strong Relationships through effective communication with ESP's customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards ESP's strategic goals and the ability to go the extra mile to ensure a customer's needs are met and exceeded. Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed. Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc). Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities. Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP's key values and support a positive reputation individually and as a team. Person Specification Excellent communication skills across a variety of channels Full working knowledge of Microsoft Office Numeracy & grammatical skills Flexible & adaptable approach to working Accuracy & attention to detail Comfortable working in a team environment Strong organisational skills Experience of working in a KPI-driven environment REF-
North Warwickshire & South Leicestershire College
Wigston, Leicestershire
Hours: Full Time Contract: Permanent Salary: £24,959 to £27,263 per annum Location: Wigston Campus (Multisite Coverage)As an Estate Contract and Facilities Officer, you will play a pivotal role in ensuring the seamless operation of facilities and contract provisions. This position requires a dynamic individual with a keen eye for detail, strong organisational skills, and a proactive approach to oversee day-to-day operations related to estate contracts and facilities management. The successful candidate will be responsible for managing contractor works, team administration, and efficiently handling various aspects of estate-related tasks. Main Duties and Responsibilities Coordinate administrative duties including contractor queries, service delivery dates, and managing invoices. Assist in coordinating surveys, obtaining quotes, and managing contractor attendance. Maintain estate cost planners, trackers, and records. Manage the College vehicle fleet and support estate communications. Monitor and report on estate carbon creation and utility usage. Ensure smooth waste management and update estate management plans. Coordinate room hire requests and invoicing for events. Ensure compliance with DBS checks, HSE requirements, and site inductions. Oversee contractors on-site and assist in getting remedials completed. Support monitoring of contract KPIs and legal compliance. Assist in tender and procurement processes. Lead as Contract personnel at Wigston and conduct regular audits. Provide support to the Project Coordinator and travel across college sites as needed. Assist with estate processes and procedures and maintain accurate records. Abide by College policies and procedures, including Health and Safety. Engage in personal development and meet performance targets. Proactively ensure compliance with Safeguarding requirements. Play an active role in the college community and promote its ethos. Support the development of College's corporate policies. Take responsibility for Health and Safety and undertake risk assessments. Promote Equality of Opportunity and challenge prejudice. Ability to work independently without on-site management. NWSLC Way This role requires you to be an ambassador for the College, following the "NWSLC Way" framework by promoting and adhering to the College values and behaviours. The 'NWSLC Way' is to help each other to take pride in what we do and work together to realise our full potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high-quality service and to create an environment of continuous improvement.The College Values underpin our work and are NWSLC - Nurturing, Work ready, Sustainable, Leading and Collaborative. Safeguarding and Promoting the Welfare of Children All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder must be aware of the College's policies which safeguard and promote the welfare of children and adhere to their guidelines. An Enhanced DBS check will be required for all roles at the college.This job description is current at the date shown, but following consultation with you, may be changed by Management to reflect or anticipate changes in the job which are commensurate with the salary and job title. Person Specification Experience in an Estates or Facilities Management team Hold the ECDL Advanced qualification and NVQ Level 3 in administration / Customer Service Hold or be prepared to work towards a minimum of GCSE grade C or Level 2 (National Qualification Framework) in English (Literacy) and Maths (Numeracy) Excellent PC skills including MS Office Ability to work fast and under pressure whilst retaining a calm appearance and organised, alone or as part of the team. Good written and verbal communication skills Excellent attention to detail and can ensure filing is kept up to date and in order. A high standard of customer service skills to ensure that all customers are treated professionally. Be prepared to work evenings and Saturdays and be flexible across the week and year. Hold a current driving licence and have access to an appropriate vehicle insured for travel between sites. An understanding of 'safeguarding' and Equal Opportunities and its importance within the college. Where the post holder cannot demonstrate desirable criteria at the point of appointment, it is expected that there will be a willingness to agree a timeframe and work towards achievement of each desirable criteria.You may have experience in the following: Contract and Facilities Coordinator, Estates Management Officer, Facilities Operations Officer, Estates Services Administrator, etc. REF-
May 01, 2024
Full time
Hours: Full Time Contract: Permanent Salary: £24,959 to £27,263 per annum Location: Wigston Campus (Multisite Coverage)As an Estate Contract and Facilities Officer, you will play a pivotal role in ensuring the seamless operation of facilities and contract provisions. This position requires a dynamic individual with a keen eye for detail, strong organisational skills, and a proactive approach to oversee day-to-day operations related to estate contracts and facilities management. The successful candidate will be responsible for managing contractor works, team administration, and efficiently handling various aspects of estate-related tasks. Main Duties and Responsibilities Coordinate administrative duties including contractor queries, service delivery dates, and managing invoices. Assist in coordinating surveys, obtaining quotes, and managing contractor attendance. Maintain estate cost planners, trackers, and records. Manage the College vehicle fleet and support estate communications. Monitor and report on estate carbon creation and utility usage. Ensure smooth waste management and update estate management plans. Coordinate room hire requests and invoicing for events. Ensure compliance with DBS checks, HSE requirements, and site inductions. Oversee contractors on-site and assist in getting remedials completed. Support monitoring of contract KPIs and legal compliance. Assist in tender and procurement processes. Lead as Contract personnel at Wigston and conduct regular audits. Provide support to the Project Coordinator and travel across college sites as needed. Assist with estate processes and procedures and maintain accurate records. Abide by College policies and procedures, including Health and Safety. Engage in personal development and meet performance targets. Proactively ensure compliance with Safeguarding requirements. Play an active role in the college community and promote its ethos. Support the development of College's corporate policies. Take responsibility for Health and Safety and undertake risk assessments. Promote Equality of Opportunity and challenge prejudice. Ability to work independently without on-site management. NWSLC Way This role requires you to be an ambassador for the College, following the "NWSLC Way" framework by promoting and adhering to the College values and behaviours. The 'NWSLC Way' is to help each other to take pride in what we do and work together to realise our full potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high-quality service and to create an environment of continuous improvement.The College Values underpin our work and are NWSLC - Nurturing, Work ready, Sustainable, Leading and Collaborative. Safeguarding and Promoting the Welfare of Children All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder must be aware of the College's policies which safeguard and promote the welfare of children and adhere to their guidelines. An Enhanced DBS check will be required for all roles at the college.This job description is current at the date shown, but following consultation with you, may be changed by Management to reflect or anticipate changes in the job which are commensurate with the salary and job title. Person Specification Experience in an Estates or Facilities Management team Hold the ECDL Advanced qualification and NVQ Level 3 in administration / Customer Service Hold or be prepared to work towards a minimum of GCSE grade C or Level 2 (National Qualification Framework) in English (Literacy) and Maths (Numeracy) Excellent PC skills including MS Office Ability to work fast and under pressure whilst retaining a calm appearance and organised, alone or as part of the team. Good written and verbal communication skills Excellent attention to detail and can ensure filing is kept up to date and in order. A high standard of customer service skills to ensure that all customers are treated professionally. Be prepared to work evenings and Saturdays and be flexible across the week and year. Hold a current driving licence and have access to an appropriate vehicle insured for travel between sites. An understanding of 'safeguarding' and Equal Opportunities and its importance within the college. Where the post holder cannot demonstrate desirable criteria at the point of appointment, it is expected that there will be a willingness to agree a timeframe and work towards achievement of each desirable criteria.You may have experience in the following: Contract and Facilities Coordinator, Estates Management Officer, Facilities Operations Officer, Estates Services Administrator, etc. REF-
Pearson Whiffin Recruitment Ltd
Queenborough, Kent
Primary School Teacher - Supply Sittingbourne, Kent Long-Term / Daily Roles Available Rate: £120.00 - £200.00 Pearson Whiffin are delighted to be working with local Primary Schools in Sittingbourne, Kent Area. Due to demand, we are actively hiring Primary Supply Teachers who are available for short and long-term positions, as well as long-term assignment. We would love to hear from Early Years, KS1 and KS2 specialists as ages range from Reception, through to Year 6. Read on to find out what skills and attributes you need to succeed in a Primary Teacher role. To qualify as a Primary School Teacher , you will need: Hold QTS Hold an enhanced DBS that is on the update service (or be willing to process one) Have previous teaching experience in a similar role Have strong behaviour and classroom management skills, being able to manage and support students with different learning abilities Exceptional communication skills. A Primary School teacher has the responsibility of presenting captivatingand inspiring lessons to engage students which include a variety of demonstrations, group work and individual projects to encourage learning through different methods. If that sounds like you, apply today! Benefits of working for Pearson Whiffin Education: A consultant with 15 years of recruitment experience in schools in Kent A dedicated candidate manager to answer any questions or queries you have through the recruitment process Support with your CV and preparation for any trials or interviews Competitive pay rates and a simple payroll system meaning you get correctly paid every week. If you have the necessary skills and would like to find out more about the Primary School Teacher in Sittingbourne position, then please contact Daniel Goodwin on , WhatsApp or email a . Is this role not quite right for you? Do you know someone who should apply? Recommend them to us and we will reward you with a referral bonus. Pearson Whiffin Education offer a specialist recruitment service to schools and school based staff across Kent including Margate, Ramsgate, Canterbury, Ashford, Folkestone, Swale, Maidstone, Tonbridge, Tunbridge Wells, Sittingbourne, Faversham, Gillingham, Chatham, Rochester, Strood, Gravesend, Northfleet, Ebbsfleet and Dartford. Pearson Whiffin Education are always looking for new candidates. Please contact us if you are a teacher, tutor, functional skills teacher, vocational specialist educator, cover supervisor, teaching assistant, SEND specialist, SEMH specialist, pastoral support worker, behaviour support worker, premises or school site manager, premises or school site assistant or and education specialist administrator and you are looking for your next job opportunity. Terms apply - for more information contact us today. INDEF JBRP1_UKTJ
May 01, 2024
Full time
Primary School Teacher - Supply Sittingbourne, Kent Long-Term / Daily Roles Available Rate: £120.00 - £200.00 Pearson Whiffin are delighted to be working with local Primary Schools in Sittingbourne, Kent Area. Due to demand, we are actively hiring Primary Supply Teachers who are available for short and long-term positions, as well as long-term assignment. We would love to hear from Early Years, KS1 and KS2 specialists as ages range from Reception, through to Year 6. Read on to find out what skills and attributes you need to succeed in a Primary Teacher role. To qualify as a Primary School Teacher , you will need: Hold QTS Hold an enhanced DBS that is on the update service (or be willing to process one) Have previous teaching experience in a similar role Have strong behaviour and classroom management skills, being able to manage and support students with different learning abilities Exceptional communication skills. A Primary School teacher has the responsibility of presenting captivatingand inspiring lessons to engage students which include a variety of demonstrations, group work and individual projects to encourage learning through different methods. If that sounds like you, apply today! Benefits of working for Pearson Whiffin Education: A consultant with 15 years of recruitment experience in schools in Kent A dedicated candidate manager to answer any questions or queries you have through the recruitment process Support with your CV and preparation for any trials or interviews Competitive pay rates and a simple payroll system meaning you get correctly paid every week. If you have the necessary skills and would like to find out more about the Primary School Teacher in Sittingbourne position, then please contact Daniel Goodwin on , WhatsApp or email a . Is this role not quite right for you? Do you know someone who should apply? Recommend them to us and we will reward you with a referral bonus. Pearson Whiffin Education offer a specialist recruitment service to schools and school based staff across Kent including Margate, Ramsgate, Canterbury, Ashford, Folkestone, Swale, Maidstone, Tonbridge, Tunbridge Wells, Sittingbourne, Faversham, Gillingham, Chatham, Rochester, Strood, Gravesend, Northfleet, Ebbsfleet and Dartford. Pearson Whiffin Education are always looking for new candidates. Please contact us if you are a teacher, tutor, functional skills teacher, vocational specialist educator, cover supervisor, teaching assistant, SEND specialist, SEMH specialist, pastoral support worker, behaviour support worker, premises or school site manager, premises or school site assistant or and education specialist administrator and you are looking for your next job opportunity. Terms apply - for more information contact us today. INDEF JBRP1_UKTJ
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary Within EQ's role as a Registrar, our client companies may perform several bespoke activities or specialist tasks which can range from short term projects to long-term services. There can be a wide variety of such things, and the Specialist Boardroom Events team picks up those items that either don't fit anywhere else or would distract another team from the core BAU services those teams provide. The administration team is led by a Team Leader, who is responsibilities primarily lay within People Management. The Team Leader reports and escalates to the Team Manager, who will support the Team Leader in their role through assistance with obtaining appropriate resources, developing consistency with division and the wider group, and alignment to EQ's strategic plans. The Team Manager will also support the Team Leader directly with their own development, expectations, and welfare. Performance will be assessed through Objectives, Behaviours, the successful and smooth completion of tasks performed by the teams, adherence to group policy, governance, or regulatory requirements, remaining within budget, aggregate team SLA and Quality KPIs, as well as client and shareholder feedback and level of losses sustained. The Team Leader role is contractually office-based, at EQ's Worthing location. Occasional Working-From-Home days are acceptable, and days in other offices may also be required. A Team Leader is expected to manage their time within contracted hours but work and team requirements permitting may have some flexibility. Evening and Weekend overtime for the role and the team is typically not required but may be needed in exceptional circumstances. Job share condensed or reduced hours may be considered in exceptional circumstances. Experience/qualifications in Operational Excellence, LEAN or Six Sigma would be an advantage in this role. Core Duties/Responsibilities Coordinates and supervises the daily activities of the operational team. Sets priorities for the team to ensure task completion using the appropriate values and behaviours, KPIs and Capacity Planning. In addition, reduce waste, turnaround times whilst improving quality, right first time. Mentoring and coaching team administrators using Operational Excellent tools and techniques. Manage direct reports flexitime, annual leave, sickness, return to work meetings plus support Team Manager with any Personal Improvement Plans/Attendance Improvement Plans Developing best practices in daily huddles and visual management through regular observation and feedback. Supporting managers in sustaining the discipline of Operational Excellence routines such as huddles, structured weeks, capacity planning, skills matrix and training plans. Conducts regular 1-1 sessions with direct reports, conducts quarterly PDRs providing constructive feedback. Supports Team Manager to build a pipeline of continuous improvement items, tracked through issues and opportunities logs for SECAR activities. Ensure the team are completing daily/weekly/monthly Management Information. Maintain and utilise the Skills Matrix ensuring that training is completed and documented. Skills, Capabilities and Attributes Demonstrate a calm organised approach to staff management. Understand and embrace organisational cultures, diversity and inclusion. Governance driven to ensure appropriate processes are followed, authorities obtained, and risks mitigated. Enthusiastic and proactive to build own skills and capabilities. Ideally holding qualifications in Operational Excellence, Lean or Six Sigma. Build trust within team and across other teams. Support the development of the team through coaching, role modelling values and behaviours whilst managing change effectively. Organisational skills to manage multiple tasks and conflicting priorities. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
May 01, 2024
Full time
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary Within EQ's role as a Registrar, our client companies may perform several bespoke activities or specialist tasks which can range from short term projects to long-term services. There can be a wide variety of such things, and the Specialist Boardroom Events team picks up those items that either don't fit anywhere else or would distract another team from the core BAU services those teams provide. The administration team is led by a Team Leader, who is responsibilities primarily lay within People Management. The Team Leader reports and escalates to the Team Manager, who will support the Team Leader in their role through assistance with obtaining appropriate resources, developing consistency with division and the wider group, and alignment to EQ's strategic plans. The Team Manager will also support the Team Leader directly with their own development, expectations, and welfare. Performance will be assessed through Objectives, Behaviours, the successful and smooth completion of tasks performed by the teams, adherence to group policy, governance, or regulatory requirements, remaining within budget, aggregate team SLA and Quality KPIs, as well as client and shareholder feedback and level of losses sustained. The Team Leader role is contractually office-based, at EQ's Worthing location. Occasional Working-From-Home days are acceptable, and days in other offices may also be required. A Team Leader is expected to manage their time within contracted hours but work and team requirements permitting may have some flexibility. Evening and Weekend overtime for the role and the team is typically not required but may be needed in exceptional circumstances. Job share condensed or reduced hours may be considered in exceptional circumstances. Experience/qualifications in Operational Excellence, LEAN or Six Sigma would be an advantage in this role. Core Duties/Responsibilities Coordinates and supervises the daily activities of the operational team. Sets priorities for the team to ensure task completion using the appropriate values and behaviours, KPIs and Capacity Planning. In addition, reduce waste, turnaround times whilst improving quality, right first time. Mentoring and coaching team administrators using Operational Excellent tools and techniques. Manage direct reports flexitime, annual leave, sickness, return to work meetings plus support Team Manager with any Personal Improvement Plans/Attendance Improvement Plans Developing best practices in daily huddles and visual management through regular observation and feedback. Supporting managers in sustaining the discipline of Operational Excellence routines such as huddles, structured weeks, capacity planning, skills matrix and training plans. Conducts regular 1-1 sessions with direct reports, conducts quarterly PDRs providing constructive feedback. Supports Team Manager to build a pipeline of continuous improvement items, tracked through issues and opportunities logs for SECAR activities. Ensure the team are completing daily/weekly/monthly Management Information. Maintain and utilise the Skills Matrix ensuring that training is completed and documented. Skills, Capabilities and Attributes Demonstrate a calm organised approach to staff management. Understand and embrace organisational cultures, diversity and inclusion. Governance driven to ensure appropriate processes are followed, authorities obtained, and risks mitigated. Enthusiastic and proactive to build own skills and capabilities. Ideally holding qualifications in Operational Excellence, Lean or Six Sigma. Build trust within team and across other teams. Support the development of the team through coaching, role modelling values and behaviours whilst managing change effectively. Organisational skills to manage multiple tasks and conflicting priorities. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £26,500 - £29,500 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday - Friday Service - Housing & Property Location- ODS, Horspath Road, Cowley, Oxon, OX4 2RH What You'll Be Doing: We are looking for anenthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: Being the first point of contact and delivering excellent customer service for all Housing & Property queries Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs. Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI's. To work as a cohesive unit with other Repairs Administrators Provide effective communication across the Housing and Property department. Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE's in English and Maths (or equivalent). Understanding and experience of working in an office environment. Experience in working with all MS Office packages, including excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app - approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please click ' Apply' today! We would love to hear from you! This vacancy may close early. To learn more about Response and what we do, please visit our website: Response - Mental Health Care & Support. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK - Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
Apr 30, 2024
Full time
Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £26,500 - £29,500 per annum (Salaries vary depending on experiences) Hours - 37 hours per week, Monday - Friday Service - Housing & Property Location- ODS, Horspath Road, Cowley, Oxon, OX4 2RH What You'll Be Doing: We are looking for anenthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: Being the first point of contact and delivering excellent customer service for all Housing & Property queries Maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlined Monitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairs. Using the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI's. To work as a cohesive unit with other Repairs Administrators Provide effective communication across the Housing and Property department. Ensure accurate and consistent record keeping through housing management systems. Ensuring confidentiality and compliance with GDPR regulations Working closely with other Response admin teams to ensure flow of cross departmental information and consistent application of Response processes and procedures. The Successful Applicant: Our main priority is to find people who can live our values every day - Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: GCSE's in English and Maths (or equivalent). Understanding and experience of working in an office environment. Experience in working with all MS Office packages, including excel. Experience working to strict deadlines without compromising content and service. Good communication skills, written, verbal and listening. Strong planning, organisational and time management skills Ability to work as part of a team Ability to work safely and responsibly without direct supervision and on own initiative. Able to handle confidential information appropriately. Flexible approach to working hours. Strong relationship building skills and to be able to build trusting and honest relationships quickly. What We Offer: 25 days annual leave and standard bank and public holidays Blue Light card and other discounted shopping Employee Assistance Plan - with access to free counselling Cycle to Work Scheme? Enhanced family friendly leave Flexible and agile working opportunities (role dependent) Professional qualification sponsorship and study leave £500 refer a friend bonus scheme? Optional health cash care plan with money off prescriptions and treatments Wellbeing hub and mental wellbeing support app - approved by NHS Free flu jabs Free DBS application If this Repairs Administrator position sounds like the role for you then please click ' Apply' today! We would love to hear from you! This vacancy may close early. To learn more about Response and what we do, please visit our website: Response - Mental Health Care & Support. All our roles require a DBS check, two references from most recent employers and you must have the right to work in the UK - Unfortunately, Response are not able to offer sponsorship under the points based system. Should you apply for the role and require sponsorship, you will be withdrawn from the recruitment process. Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer.
SF Recruitment are working with a brilliant client based in Central Derby who are looking for a Finance Administrator on a Temporary ongoing basis. After training you will be able to utilise the companies hybrid working policy and have the option to work up to 3 days a week from home and 2 days in the office.The role includes: 1. Following the organisations Standard Operating Procedures and being responsible for maintaining accurate records within key systems and compliance to audit standards and requirements. 2. Liaising with internal and external customers via phone, email, correspondence and face to face. Responsibilities 1. Providing excellent customer service, assisting callers internally and externally 2. Maintaining demands and performing actions on a timely and accurate basis 3. Adopting a customer centered approach ensuring customers' expectations are met as a minimum or exceeded where possible. 4. Actively and effectively promoting values, role modelling appropriate behaviours, acting with the highest level of professionalism and integrity. 5. Ensuring that policies are complied with through all activities; and that all work is undertaken in accordance within procedures and any relevant codes of practice and legislation. 6. To be flexible in undertaking the duties and responsibilities relevant to you and including the other duties which reasonably correspond to the general character of the job and level of responsibility. 7. Maintain personal and professional development to meet the changing demands of the organisation and participate in appropriate learning and development activities. My client are a well known name in the market, who offer flexible/hybrid working. If you have accounts/administration experience, strong communication skills and are able to start a new role at short notice, please apply for immediate consideration.
Apr 30, 2024
Full time
SF Recruitment are working with a brilliant client based in Central Derby who are looking for a Finance Administrator on a Temporary ongoing basis. After training you will be able to utilise the companies hybrid working policy and have the option to work up to 3 days a week from home and 2 days in the office.The role includes: 1. Following the organisations Standard Operating Procedures and being responsible for maintaining accurate records within key systems and compliance to audit standards and requirements. 2. Liaising with internal and external customers via phone, email, correspondence and face to face. Responsibilities 1. Providing excellent customer service, assisting callers internally and externally 2. Maintaining demands and performing actions on a timely and accurate basis 3. Adopting a customer centered approach ensuring customers' expectations are met as a minimum or exceeded where possible. 4. Actively and effectively promoting values, role modelling appropriate behaviours, acting with the highest level of professionalism and integrity. 5. Ensuring that policies are complied with through all activities; and that all work is undertaken in accordance within procedures and any relevant codes of practice and legislation. 6. To be flexible in undertaking the duties and responsibilities relevant to you and including the other duties which reasonably correspond to the general character of the job and level of responsibility. 7. Maintain personal and professional development to meet the changing demands of the organisation and participate in appropriate learning and development activities. My client are a well known name in the market, who offer flexible/hybrid working. If you have accounts/administration experience, strong communication skills and are able to start a new role at short notice, please apply for immediate consideration.
Get Staffed Online Recruitment Limited
Oxford, Oxfordshire
Clinic Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Salary: £22,795.50 per annum Location: Oxford MAIN OBJECTIVES Supervise and manage the day to day running of the on-site clinical suite Being proactive and reactive to the day to day requirements REQUIREMENTS FOR THIS ROLE Essential A minimum of 2 years Office Experience Previous experience of dealing with clients and customers Offer flexibility in working pattern as required Time & Diary Management - must be able to manage own time Demonstrable experience of effective internal and external stakeholder relationships Knowledge of Outlook and Word & Excel Desirable A minimum of 2 years Reception Experience CORE SKILLS & BEHAVIOURS Able to work alone and manage own workload Responsible Organisation skills Professional in appearance and approach Able to make decisions Trustworthy & Honest Exemplary communication skills "Can-do" attitude Good telephone manner Enthusiastic Proficiency in Outlook, Word & Excel Efficient Time Planning and Priority setting Proactive Good interpersonal skills Well organised Flexible in approach Adaptable to change Able to work as part of a team Calm under pressure Willing to learn new skills HOW TO APPLY Interested in this Clinic Administrator opportunity Click apply and you will be redirected to our client's careers website to complete your application.
Apr 29, 2024
Full time
Clinic Administrator Contract: Permanent, Full-time (37.5 hours per week) Monday to Friday, 8.30am - 4.30pm Salary: £22,795.50 per annum Location: Oxford MAIN OBJECTIVES Supervise and manage the day to day running of the on-site clinical suite Being proactive and reactive to the day to day requirements REQUIREMENTS FOR THIS ROLE Essential A minimum of 2 years Office Experience Previous experience of dealing with clients and customers Offer flexibility in working pattern as required Time & Diary Management - must be able to manage own time Demonstrable experience of effective internal and external stakeholder relationships Knowledge of Outlook and Word & Excel Desirable A minimum of 2 years Reception Experience CORE SKILLS & BEHAVIOURS Able to work alone and manage own workload Responsible Organisation skills Professional in appearance and approach Able to make decisions Trustworthy & Honest Exemplary communication skills "Can-do" attitude Good telephone manner Enthusiastic Proficiency in Outlook, Word & Excel Efficient Time Planning and Priority setting Proactive Good interpersonal skills Well organised Flexible in approach Adaptable to change Able to work as part of a team Calm under pressure Willing to learn new skills HOW TO APPLY Interested in this Clinic Administrator opportunity Click apply and you will be redirected to our client's careers website to complete your application.