Focus Group Recruitment
Leighton Buzzard, Bedfordshire
2nd line Support Engineer Focus Group Recruitment is seeking a talented Level 2 Service Desk Engineer for our client, a reputable IT service provider. The successful candidate will provide onsite technical support for software, hardware, and network problems, ensuring smooth operations and maximum benefits for the client. This role requires a professional who can diagnose and resolve issues, maintain technical documentation, and offer end-user training as needed. Position Overview: As a Level 2 Service Desk Engineer, you will support the Client Management team and assist with various client-facing and internal administration tasks. This includes logging and investigating customer tickets, providing technical support, and ensuring that the client's network and systems run smoothly. Key Responsibilities: Log and investigate customer tickets, providing permanent fixes or workarounds to restore service. Offer Level 2 server, network, and desktop technical support, aiming for a high level of first-time fixes. Take end-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions, escalating to a Senior Engineer when necessary. Manage and adhere to internal and customer SLA's, communicating any concerns. Manage client expectations through clear and effective communication. Collaborate closely with customers to maintain and support their infrastructure and tickets. Perform hardware and software installations. Create and maintain customer-specific infrastructure documentation within the IT Glue Knowledge System. Share information with the Senior Engineer to resolve issues confidently and effectively. Maintain up-to-date industry and technical knowledge in line with business needs. Ensure accurate time entries within the Connectwise Manage PSA tool and submit timesheets weekly. Occasionally visit the Data Centre in Milton Keynes during emergencies. Undertake any other reasonable requests. Qualifications & Experience: Extensive experience as an IT engineer supporting customers. Proven experience in a customer-facing role. Familiarity with working to SLA's to meet customer and contract requirements. Experience working as part of a wider service delivery function. Experience supporting multi-site clients (including multi-country). Intermediate level knowledge and application in: MS Windows Server Technologies Exchange/Hybrid Technologies Active Directory management and administration Office 365 management and administration Excellent verbal and written communication skills for both technical and non-technical audiences. High standard of customer-focused personalized support. Ability to follow processes and procedures strictly. Creative, analytical problem-solving skills with innovative thinking. Methodical approach to client requirements resolution. Ability to manage changing workloads and priorities. Ability to work both within a team and independently. Technical Skills Required: Configuration and troubleshooting of: All MS Windows Server Platforms All MS Exchange Technologies All O365 Technologies PC/Server hardware diagnostics and upgrades, including understanding RAID configurations and iLO on servers. AD configuration for new users, new OU's, sites and services, and issue resolution. DNS troubleshooting within Active Directory-based structures. Basic understanding and troubleshooting of Group Policies. Apply Today: If you are a dedicated IT professional with a passion for customer service and technical excellence, we invite you to apply for this exciting opportunity and take the next step in your career as a Level 2 Service Desk Engineer. Location : Leighton Buzzard Salary : - £35,000 + Excellent Benefits
May 16, 2024
Full time
2nd line Support Engineer Focus Group Recruitment is seeking a talented Level 2 Service Desk Engineer for our client, a reputable IT service provider. The successful candidate will provide onsite technical support for software, hardware, and network problems, ensuring smooth operations and maximum benefits for the client. This role requires a professional who can diagnose and resolve issues, maintain technical documentation, and offer end-user training as needed. Position Overview: As a Level 2 Service Desk Engineer, you will support the Client Management team and assist with various client-facing and internal administration tasks. This includes logging and investigating customer tickets, providing technical support, and ensuring that the client's network and systems run smoothly. Key Responsibilities: Log and investigate customer tickets, providing permanent fixes or workarounds to restore service. Offer Level 2 server, network, and desktop technical support, aiming for a high level of first-time fixes. Take end-to-end ownership of customer tickets, identifying underlying causes and implementing permanent solutions, escalating to a Senior Engineer when necessary. Manage and adhere to internal and customer SLA's, communicating any concerns. Manage client expectations through clear and effective communication. Collaborate closely with customers to maintain and support their infrastructure and tickets. Perform hardware and software installations. Create and maintain customer-specific infrastructure documentation within the IT Glue Knowledge System. Share information with the Senior Engineer to resolve issues confidently and effectively. Maintain up-to-date industry and technical knowledge in line with business needs. Ensure accurate time entries within the Connectwise Manage PSA tool and submit timesheets weekly. Occasionally visit the Data Centre in Milton Keynes during emergencies. Undertake any other reasonable requests. Qualifications & Experience: Extensive experience as an IT engineer supporting customers. Proven experience in a customer-facing role. Familiarity with working to SLA's to meet customer and contract requirements. Experience working as part of a wider service delivery function. Experience supporting multi-site clients (including multi-country). Intermediate level knowledge and application in: MS Windows Server Technologies Exchange/Hybrid Technologies Active Directory management and administration Office 365 management and administration Excellent verbal and written communication skills for both technical and non-technical audiences. High standard of customer-focused personalized support. Ability to follow processes and procedures strictly. Creative, analytical problem-solving skills with innovative thinking. Methodical approach to client requirements resolution. Ability to manage changing workloads and priorities. Ability to work both within a team and independently. Technical Skills Required: Configuration and troubleshooting of: All MS Windows Server Platforms All MS Exchange Technologies All O365 Technologies PC/Server hardware diagnostics and upgrades, including understanding RAID configurations and iLO on servers. AD configuration for new users, new OU's, sites and services, and issue resolution. DNS troubleshooting within Active Directory-based structures. Basic understanding and troubleshooting of Group Policies. Apply Today: If you are a dedicated IT professional with a passion for customer service and technical excellence, we invite you to apply for this exciting opportunity and take the next step in your career as a Level 2 Service Desk Engineer. Location : Leighton Buzzard Salary : - £35,000 + Excellent Benefits
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
May 01, 2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - £40,000 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy
Anglian Water Services Ltd
Milton Keynes, Buckinghamshire
Multi-skilled Maintenance Engineer (Steam) Circa £42,000 depending on skills and experience + company van Permanent, Full time, 37 hours a week For a greater career just add water! Water Recycling is at the heart of our operations. The key services that we are responsible for are delivered by our in-house, highly skilled workforce. We collect and treat the water that customers have used, returning it to the environment via rivers and coastal outlets. Our network includes 76,000 kilometres of sewers which feed over 1,000 water recycling centres. Would you like to be part of a team who responsible for the safe and sustainable operation and maintenance of our water recycling assets? What will you be doing? As a multi-skilled maintenance engineer, you will be providing support and completing both planned and reactive maintenance across our Water Recycling assets; specifically, boilers and steam raising plants. You will improve the performance and efficiency of operational assets and activities across all sites. You will provide technical support to the team and will undertake projects across the region, including, but not limited to, optimisation, installation, and capital intervention. Duties will include: Preparing and completing boiler annual inspections including valve servicing and boiler working tests Providing both technical and specialist support to the boiler operators and the Bioresources wider team Helping enhance the performance of the Steam Raising Plant / Boiler assets Electrical fault finding Ensuring all relevant Health and Safety policies and procedures are adhered to Assisting with the reduction of operating costs Completing and recording all PPM activities What does it take to be a Multi Skilled Maintenance Engineer (Steam)? A full apprenticeship or a NVQ Level 2/3 in either a mechanical or electrical discipline Experience of planned preventative maintenance Operational and maintenance experience in Steam Raising/Boiler Plant BOAS qualification would be beneficial Knowledge of Boiler Water Treatment would be advantageous Proven experience with fault finding and problem solving Strong awareness of Health and Safety practices Strong communication skills Competent user of IT Flexible approach to work- with the potential for out of hours management standby Full driving license is essential for this role As a valued employee, you'll be entitled to: Personal private health care Life cover- 8 x annual salary paid to dependents 26 days annual leave - rising with length of service as well as bank holidays with the option to swap Christmas and Easter holidays for those celebrated by your religion Flexible working dependent on your role Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Bonus scheme Flexible benefits to support your wellbeing and lifestyle Why Anglian Water? Here at Anglian Water, we are striving to do the right thing for our people, customers and our environment. Our culture involves collaborative, innovative and inspiring work putting people at the heart of our business, and we truly love what we do! We believe that equal opportunities mean inclusion, diversity and fair treatment for all. Closing date: Sunday 2nd October
Sep 23, 2022
Full time
Multi-skilled Maintenance Engineer (Steam) Circa £42,000 depending on skills and experience + company van Permanent, Full time, 37 hours a week For a greater career just add water! Water Recycling is at the heart of our operations. The key services that we are responsible for are delivered by our in-house, highly skilled workforce. We collect and treat the water that customers have used, returning it to the environment via rivers and coastal outlets. Our network includes 76,000 kilometres of sewers which feed over 1,000 water recycling centres. Would you like to be part of a team who responsible for the safe and sustainable operation and maintenance of our water recycling assets? What will you be doing? As a multi-skilled maintenance engineer, you will be providing support and completing both planned and reactive maintenance across our Water Recycling assets; specifically, boilers and steam raising plants. You will improve the performance and efficiency of operational assets and activities across all sites. You will provide technical support to the team and will undertake projects across the region, including, but not limited to, optimisation, installation, and capital intervention. Duties will include: Preparing and completing boiler annual inspections including valve servicing and boiler working tests Providing both technical and specialist support to the boiler operators and the Bioresources wider team Helping enhance the performance of the Steam Raising Plant / Boiler assets Electrical fault finding Ensuring all relevant Health and Safety policies and procedures are adhered to Assisting with the reduction of operating costs Completing and recording all PPM activities What does it take to be a Multi Skilled Maintenance Engineer (Steam)? A full apprenticeship or a NVQ Level 2/3 in either a mechanical or electrical discipline Experience of planned preventative maintenance Operational and maintenance experience in Steam Raising/Boiler Plant BOAS qualification would be beneficial Knowledge of Boiler Water Treatment would be advantageous Proven experience with fault finding and problem solving Strong awareness of Health and Safety practices Strong communication skills Competent user of IT Flexible approach to work- with the potential for out of hours management standby Full driving license is essential for this role As a valued employee, you'll be entitled to: Personal private health care Life cover- 8 x annual salary paid to dependents 26 days annual leave - rising with length of service as well as bank holidays with the option to swap Christmas and Easter holidays for those celebrated by your religion Flexible working dependent on your role Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Bonus scheme Flexible benefits to support your wellbeing and lifestyle Why Anglian Water? Here at Anglian Water, we are striving to do the right thing for our people, customers and our environment. Our culture involves collaborative, innovative and inspiring work putting people at the heart of our business, and we truly love what we do! We believe that equal opportunities mean inclusion, diversity and fair treatment for all. Closing date: Sunday 2nd October